Gulf Coast Educators Federal Credit Union Mortgage Center

We got our mortgage loan through GCEFCU. We were helped by Sydney and Trisha. They did an amazing job at getting us the best interest rate. They were very nice, professional and always kept us in the loop of updating us with the needed documents. I would highly encourage others to to though Gulf coast for any lender needs.

I had to go through this office to get insurance through GCEFCU for a lower rate on my auto loan with MIRELLA TORRES. I went in on April 15th and she signed me up for insurance under a different individual with my same name! Not sure how this happened since she even looked at my drivers license. When I finally realized what was done she said she would resolve the issue and get me new insurance. I never heard anything and finally signed up through progressive on my own (cheaper than what she quoted me for). Since then I have been asking for my refund back of the money that I put down when I first signed up. I have emailed her and she assures me it will get done. I have called and asked to talk to a supervisor and I never get a response back. I am extremely disappointed in the lack of customer service. As soon as I can I will be refinancing my auto loan else where and will no longer be a member because of the lack of customer service.

Victoria Martinez is very knowledgeable, kind, and was extremely helpful with any questions I had during my visit. She was a pleasure to work with.

Very helpful and extremely friendly awesome staff