BFS Home Warranty

Please do not fall into their trap. Nothing is covered under their policy; they say only a very few items are covered and should be standard, and most new models are not covered. They do not cover any plumbing work except for washers. Toilets are not covered unless they are 20 years old. If we ask them to fix something, they charge three times more than regular companies. To be covered by their policy, we need a 20-year-old product.

My experience with BFS Warranty has been nothing short of disappointing and unsettling. In 2022, I received a new AC unit which they claimed was brand new. However, the following year, in 2023, the AC unit failed, and they merely replaced the filter. Now, in 2024, the AC is once again failing to cool properly.Upon calling BFS Warranty, they sent out a technician who claimed to have replaced the capacitor. Before he left, I informed him that the house still wasnt cooling, to which he advised me to replace the air filter and wait 24 hours. The AC worked for one day but was warm again the next day. I called the warranty company again, and they sent a different technician who only made matters worse.The second technician diagnosed the need for a new compensator, freon, flush, and filter dryer. Additionally, he asked to see the breaker box and adjusted some wires behind it, claiming he needed to triple-check that the air compressor needed replacement. Trusting him as the expert, I took his word. Now, the AC unit no longer receives power and sparks when turned on. The technician didnt even inform me that the AC was no longer getting power when it was initially working.Living in Texas, the situation has become unbearable. I have my mother, who is in her 60s and has asthma, and an 11-year-old child who suffers from nosebleeds due to the heat and dryness. Last night, my child had several nosebleeds because it was so hot.Why didnt the first technician identify the issues found by the second technician? When I asked Judy, she had the nerve to tell me the first technician was trying to save me money. Now, the second technician found all these problems, and its going to cost me $750. Why should I pay this when the AC unit is under warranty and only two years old but has had issues every year?Adding to the frustration, the manager Robin called me first thing in the morning after the second technician came out to assure me that Jose, the first technician, was coming to fix the issue. However, he had other appointments before mine. I questioned how this was possible when the previous days technician did not complete the task. Robin explained they needed a part to complete the repair and guaranteed it would be fixed that day because he didnt want me to go through the weekend without AC. He also mentioned that he would ensure the job was completed, recalling how I was without AC for over a week last year before he came out to fix it personally.Jose came but did not fix the AC, claiming he had changed out the parts and that the house would soon be cool. After an hour, the temperature only dropped from 95 degrees to 87 degrees. I expressed that it wasnt fixed and asked him to call his manager. Jose claimed Robin was not answering, which was suspicious since earlier he had contacted Robin immediately when I refused to write down my credit card number, opting to pay cash instead. Robin had answered then and approved the cash payment.When I asked Jose again to call his manager because the AC was not fixed, he repeated that Robin was not answering. He tried to get me to sign the service form, but I refused since the AC was still not working and requested a copy of the form. Jose refused and drove off in his work van. I recorded him leaving and refusing to provide the form detailing what he had allegedly fixed. I called and left voicemails and no one returned my phone call over the weekend. I had to call them first thing on Monday July 1st and was told by Angela since I didn’t blow them up they assumed the AC was fixed. They’re extremely unprofessional and lack integrity.Again this warranty company is extremely unprofessional and unpredictable. They are scammers and crooks. I urge everyone to run from BFS Warranty, as their technicians are incompetent, and no one seems willing to do their job properly.

Great service and speedy repairs. We have had our ac unit go down 2x , microwave 1x and fridge 1x. Wife would call it in and max 2 days later they are here and ordering parts if they dont have what is needed w them. 1-2 days after they come back and fix it. Very happy. 75 bux when we call in a repair and they warranty their repair. Nice marked vehicles and they call w eta before arrival.Raul from Houston has been the tech that always comes out and is great at his job!

I have had good experience in the past but my recent issue has been far from good. I have a fridge that is not cooling properly. They came out on original service request and thought it had been fixed. We noticed our milk etc was spoiling a lot sooner than before. I bought a temp gauge to check and it has been only cooling to about 50 degrees. Since 30 days had past i had to request a new service and pay again. They have been out to my home 6 times and still dont havea properly working fridge. The technician tries his best and is doing what they instruct him to do but it has been a nightmare for both parties. We are having to buy less groceries so they dont go bad and in return we have to do more trips to the grocery store as we are a family of 6.Like I said they have been great before but this time around it just seems like a lengthy painful process for all. Hopefully they can fix my fridge in month 2 of trying.Btw. My other review is the Jaydens TV which is same service address.

Absolutely not a good company to hire. I got the home warranty for our new house. I called Friday morning as our AC was not working since Thursday night. The lady who answered the phone was rude and no willing to cooperate as I told her I need a technician ASAP. The heat in Texas is horrible and I have two little ones.They didn’t worry about it and sent me a technician on Monday ( They said” it is our earliest appointment “) My babies didn’t understand that and it was a terrible weekend for them. Monday the technician showed up and we found out that BFS doesn’t cover ECM motor. By the way, the contract is not clear on this. You can read on the contract that this is excluded “variable speed motors and two stage compressors” How I will know this is the same as ECM??Now it is Tuesday and they can’t give me an estimate on how much willcostto replace the ECM. Absolutely don’t hire this company. They want repair anything

I very Been using them appx 20yrs & sold their plans to my Clients being an Owner Of R.E. company. I Spent appx $19000 w them & 10yrs ago they were great replaced outside A/c. I paid $650. 10yrs later gone out they denied claim stating dont cover old freon systems. Also turned down stove repair saying circuit board not covered. B4 when A/C pan leaked $75 deductible few months ago came out 2 fix again this time $75+$225 service fee. Hired tech myself cost $70. Had garage door opened break said circuit board not covered. Recently had 3 fuses blow out half home no lights no stove. They said my fuses were extra heavy duty not covered. I asked what do u cover. Employees are nice but overall they take my $900 cover nothing. Not renewing policies. Terrible co. Also both my AC UNITS not working they said will replace for $10000. Give me $500 credit for system. Awful new owner I give them minus 0 rating. Dan Ross Broker#1 recent ciruit breakers had to fix myself since Angela said not covered. #2 Balcrest rent home daughter lived in did have Garage Opener coverage paid extra Angela added it I paid $25.00 wasted dollars. Also your company installed upstairs unit 10 yrs ago & Angela argued wih me for 15 mins stating they never replaced my upstairs unit. I called Goodmen Co Houston & gave them serial number & yes u purchased it 10 yrs ago but have no record of it. Why then youd replace it not now? tell u why your company denies most every claim. Again u can try & fool the public & As a Real Estate Broker selling your product for last 20yrs, Ive noticed its not just me having issues most of my clients have nothing good to say about BFS. Yes at one time you guys were great. Buy talking with agents at meetings from other companies e.g.Select Home warranty & most others dont fix anything lately. doubt your company will be around much longer!

Ive yet to have a positive experience with BFS. They failed to inform me that my fridge freezer, my stove, oven, and dishwasher are not covered because theyre too high end. Well that information wouldve been useful before you took my money dont you think.Now today, my garage door isnt opening properly, and it will be 3-4 days before someone can come to look at it. Apparently its not an emergency, because Im supposed to be able to lift the door, despite the fact that its a double door with glass so it weighs considerably more than I can lift. Im a couple of weeks out of knee surgery, but the agent couldnt get me off the phone quickly enough, so she didnt even give me time to say that.All in all, if youre thinking about using BFS because theyre a few dollars cheaper than the competition, dont. Im going to cancel and find a company that actually cares about its customers because clearly BFS does not.

My 3 Ton A/C condenser is started giving me trouble. The pressure is going very high, and it is faulty. BFS is generally very responsible; possibly due to a change in management in the local office, BFS started to decline to repair/replace. No solution is provided. I was given a quote for $7200 to replace the unit; that too a low-quality brand compared to the Carrier unit I have.If anyone from the corporate office sees this message, I hope you guys help me out. I am being a BFS customer for 10 years.Cheers!

If I can give zero stars I would! Do not use this home warranty company, or any home warranty company! They gladly take your money, and give you a useless warranty! They cover nothing! It gets to the point where you want to ask what do you cover? Don’t waste your money! They are crooks!

They just charged me 75 dollars and told me your blower motor not running.I knew that beforeThey said they will charge me for motorI read their policy, I couldnt find anything regarding to uncover blower motor!!!!!!They mentioned all functional parts and components of electric central are covered.Why is blower motor not covered?!!!!!What can be wrong with ac unit that you cover?!!!Please dont waste your money and dont trust your realtorFind responsible warranty company

Recommend to all my realtor friend to stay away from BFS Home Warranty, complete junk. They claimed they are one of the few home warranty company that would allow homeowner to use their own contractor but when you file a service request they denied such fact. FYI for those who is not familiar, using our own contractor meaning its faster and the person might be very familiar with the system as we may use the same one over the years. Bringing in a new contractor meaning we have to explain to that person the history and all that. Most importantly, your own contractor much more faster.Heres the true issue, I filed a service request early this morning because the thermostat is set to 72 and the inside temperature of the house is 80 meaning its not cooling. They told me someone will be available to be out there this Friday. THIS FRIDAY????? Its only Monday today.

Do NOT use this warranty. They will refuse to cover anything they can. This is the worst home warranty Ive ever used. Sarah, my contract says bathrooms: plumbing and electrical. The repair guy stated that it was leaks and GFCIs only. It must be nice to pick and choose what you will and will not cover. The repairman was at my house for 5 minutes. Breakers are loose, almost falling out of the box (needing jiggled sometimes to get AC to work), this company says not covered despite a line in the contract for breakers. Complete garbage home warranty.

Poor service and long wait time for the service guy to show up. Also, the issues are never fixed on first instance. They dont pay attention to the issue or when called in. For clogged sink, they noted AC line flush in the ticket and sent man without the required tools. Useless to sign up as this doesnt seem to be of any help. After they ruled out a clogged sink to be a stoppage issue without evaluting correctly, I was able to get hold of a plumber and get it sorted with basic cleaningAfter all this the lady calls the next day demanding for service call fee as a must irrespective of the service and refers to contract

I have been using BFS for many years and have been pleased with their service. I also have maintenance contract with them. Technician came on time and performed maintenance service on AC. I have recommended BFS to my friends and they are also happy with service. Thanks.Ali

Unsuccessful repair AC leakage starting September 2021 with different technician. Flooding seal due technician errors and not taking responsibility for damages. January 2022 back with AC leakage. Terrible telephone attention especially from staff named RHONDA. Not answering emails giving information for charges not shown in policy. After such terrible service, we cancel its policy 01/11/2022. More than 15 years been their clients.

The good: all the techs who have come to our house have been very friendly and helpful!The Bad: Long wait to get techs out, usually about 5 business days. Many items are excluded from coverage, GFCI Outlets for example, even though it’s marketed as a relatively comprehensive warranty program.

I have been with this company for over 15 years now they are charging 75.00 to come to home and to check you drain pan, and flush it out, they are charging 129.00 to to flush it seems as though, they only care about what monies they can get from customer. It is so sad that this company has come to be like this .

The folks are nice but the price went up way too high for me to justify keeping the full warranty. Now I just do the hvac maintenance package. Such a shame.

Had a compressor on my home air conditioning fail. BFS stands behind their home warranty and replaced the compressor. Keep up the great work.

They never fix any problem they always come with different reason not fix the problem. I have 4 different issues when ever they come to fix either they try to charge you money or will say we will not cover.

They always answer the phone promptly. Customer service is nice helpful and friendly. Technicians always call before arriving with ETA.

Ask for Mike. He is the best tech this company has ever had. Extremely honest and trustworthy.

Beware of this company, they over charge you and will charge your credit card without asking you.Never give your credit card info to them.

Always on time and explain repair issues thoroughly

Life Saviors always one call away!