TDECU Victoria North Navarro

This TDECU has the slowest, drive thru. They have one person working the whole drive thru and they split time with customers in the bank. If you pick the wrong lane, someone will be served before you. ITS A MESS.

I have been a member with this bank for years and they are a good bank to be a member of. Unfortunately, I am very disappointed with how they wont allow me to have the full benefits that my account has to offer, like overdraft protection and courtesy pay to be reinstate. My account was changed back in 2014 due to a charge amount I owed and couldnt payback due to a motorcycle accident that cause me to be out of work for 1 1/2 yrs. I had my motorcycle financed by them as well has a personal loan, which both were paid in full. The courtesy pay amount I owed didnt get paid until I was able to work again. I kept my membership because I enjoy banking with them and I thought since been a member over the yrs an relationship and trust was being built. Recently, I have been calling to see if I could speak with a manager or someone who could view and maybe override this decision about my account but theyre always out of the office and I never get a call back.

My daughter called ahead of time to the customer service to ask if we could have a large check in my name deposited into her account. She drove from Conroe tx to my home in Victoria tx...a three hour trip for her. She was assured that yes the Victoria bank would take care of it only to be told when she arrived that no she was mistaken!! They refused to deposit my check into her account! They need to get their customer service on the same page!

Sure would be nice if they would stay open till 9 like they used to

Don’t know what they are talking about. Went in for a auto loan and they told me 4 different numbers. Matched everyone then get denied by the same person that told me so. INEXPERIENCED

Always take care of us in a mannered time and amazing customer service.

Very nice and helpful people working there. Always very friendly and helpful.

Thanks Jennifer A. For all your help your the best!

Wonderful customer service and the tellers are so friendly and helpful!