TDECU Victoria Rio Grande

Very nice works And if you need any help with something they will help you outAnd Ive been with them for years

Great customer service as soon as you walk in and leave Esmeralda was very caring and helpful helped me with my card situation thank you maam. I highly recommend TDECU and Mrs. Galvan.

Unfortunately Ive use this credit Union for years almost 10 now. My main complaint comes from something very simple the act of depositing money. I need to do deposit about $50 in coinage not an insane amount. But it still would have taken the teller I 5 to 10 minutes to count these out. Unfortunately the coinstar in the front was full. So I proceeded to the teller thankfully the place was mostly empty however, she outright refused to take that deposit. Think this is unreal try it yourself.

I have been with TDECU for nearly 30 years. The only reason I am giving them 2 stars is because their employees are usually kind and helpful, that is TDECUs saving grace. Their auto, mortgage, RV, ATV, and personal loan rates are nearly always some of the highest around, loan origination fees are usually higher than other competitors, and they are unwilling to budge on assumption deeds from personal/non-business loans into an LLC when trying to start a business. I have not been willing to secure a loan through them for around a decade due to their rates. An 800+ credit score and 30 years of good standing doesnt get you anywhere with them. Dont waste your time on their insurance either. They were shockingly high on that front as well. There are much better options out there for your loan and insurance needs. This isnt a review for this specific branch, but for the company as a whole.

If you are looking for a bank with employees truly dedicated to the customers best interest, then T.D.E.C.U. is where you need to be banking..... Since transitioning to T.D.E.C.U. years ago, Ive never been so pleased with a financial institution... Not only are the staff concerned and professional, but Ive never felt that my money is secure and in the best hands.... Theyre serious about the security of your assets and that means a lot to me..... Thank you T.D.E.C.U., I hope that we may have many more productive years together....

This review is what I think overall about TDECU as a financial institution. If you are looking for a credit union to be a member of, build a relationship with and a credit union who really value and puts their members first. Then I must inform you, this is NOT the credit union for you. I have been a member with this credit union for about 6 now. I thought been a member this long, having direct deposit setup and a savings would have some value. Im very disappointed with how they treated me as a member. My account benefits like overdraft protection and courtesy pay were stopped back in 2014 due to a overdraft charge that I couldnt payback right away due to a motorcycle accident that took place around the same time. TDECU finance my motorcycle and they seen it was paid off from the insurance company. I was out of work for about 1 1/2 yrs, they didnt help me though my situation or after. I lost a lot. When I was able to work again, I paid what was owed and stayed a member. It has been almost 4 yrs now without having my full account privileges. I tried talking with an account specialist to see if I could get my full account benefits back, everytime it gets activated, couple days later it would get deactivated. Finally, I had a chance to discuss my situation with someone higher and regardless of how long Ive been a member, how many personal and finance loans were paid back, been in good standing, I wasnt allowed to get my full account privileges back. They offered to reinstate it but change my benefits. I would have to wait 90 days, like Im a new member and they was going to lower my limited amount. As long as your life doesnt have a change out of your control, thats drastic, this is a good bank.

I am not a member of this credit union. My father is and was recently put in a nursing home. I was given power of attorney over his accounts. He has several loans, credit cards, etc. thru TDECU. At least once a month they lock the accounts and cards because one of his accounts is 30 days past due. They will not release his money for anything else until those payments are brought to current status. They deactivate his card and if there is an automatic debit for another bill it gets sent back. I dont understand how they can hold his money hostage until they get their money. Im not even sure its legal! I have been to talk to them several times and I have been told he shouldnt let his payments be late. Its going to look bad on his credit. Hes been in the home for a year. Not coming out. In my experiences with them they are all just rude and inconsiderate. I would never have open an account here of my own, and certainly wouldnt recommend it to anyone else.

Great customer service.

The people are nice but their hours are shifting and not really making it usable to go in if you work a day shift. To do online deposits and payments can take DAYS.

Horrible experiences. There has been two separate occasions where the teller has incorrectly deposited our money. Both times the amount was $100. We were completely dismissed. Horrible customer service.

Very slow customer service setup. Here we are on a Thursday, 8 people in line and two tellers. Burning through my lunch time to make a transaction.

Top notch service! Priscilla was exceptional. Everything I needed was taken care of in a timely matter.

Ive been with them for a long time, and can get help from them anytime. I thank them very much.

Great bank and always really helpful when it comes to getting a loan.

Love the small town atmosphere

Wouldnt let me withdraw for several atms with tdecu

Very good banking experience at this location just perfect!

Drive through only at this time. Inside by appointment onky.

The help was fast and extremely great

Very friendly staff.

Fast and friendly!!