Woodland Hills Luxury Apartments

Shout out to the team Trish, Alison, Maria, and the maintenance team as well! I can’t recommend them enough! From the very first interaction, the team was professional, responsive, and genuinely committed to making the rental process smooth and hassle-free.The unit I rented was well-maintained, and any maintenance requests have been handled promptly. I appreciated their transparency regarding lease terms and fees—everything was clearly explained upfront.What stands out the most is their customer service. They are always available to answer my questions and make sure I feel comfortable throughout my stay.If you’re looking for a reliable property management company that prioritizes their clients, look no further than Woodland Hills Luxury Apartments Highly recommended!

These apartments are fantastic! The management team is professional and responsive, and the maintenance staff is always quick to address any issues. The community is clean, well-maintained, and in a great location. I highly recommend living here!

I heard there is a new administration!!! I went and toured a 2 bedroom apartment and the aesthetics were completely different. Stop and see Maria and Allison and they will give you a great experience!!! I am happy to be a future tenant of Woodland Hill Luxury!!

Currently residing here, the new management Mrs. Sylvia is amazing!!!!! She gets things done. I believe shes been here only a week and we already have new sign, the old one was busted but we are seeing big changes. Trish is finally being picked up daily again, and things are getting better very quickly. I have never had an apartment manager move so efficiently in their craft! Amazing place, cant wait to see all the changes once shes done restoring these buildings and its teams💯‼️The old management did a lot of damage the few months they were in charge, but the new manager is playing no games. I recommend this property for those looking, I can actually see changes even in the environment of the place and thats a big deal!

I am so pleased with Woodland Hills Apartments. The complex is very well kept up with, and the staff is amazing! Ms Allison and Ms Heather are very helpful and always have a great attitude. I have never had an issue while residing here and any concern was always addressed in a timely manner. 😊

Huge thank yous to Allison, Trisha and Maria for EVERYTHING! The entire first interaction/conversation was very welcoming and informative. Application process to post move in, everyone was just great! The unit is beautiful and spacious. We look forward to our stay here at our new Home. Thank you ladies :)

January 2025- Residents, be vigilant! There was someone walking around cars in front of building 10. A getaway car pulled up, and after sounding my alarm, the person jumped in the getaway car, and they sped off.New management took over in March 2023. Been a nightmare every since. No courtesy officer, no longer using wristbands for pool, pool rules delivered by paper and no one follows them, hard to reach anyone by phone (they open at 8:30 during the week- phone always goes straight to voice-mail around that time), unreasonable increase in rent, odd parking app that towing doesnt even check, criminal incidents happen and residents arent informed...etc.Maria, the property manager, is nice but doesnt seem to be able to handle the load of responsibilities. Allison never knows whats going on and needs to work on customer service.Residents, please stay on top of the office staff, have cameras, call police for everything (like the boy in the photos who was swinging a chain and walking around touching cars), and leave once your lease is up!

Alison is the best Assistant MGR. I’ve had in a long time she has always helped me on any issue i had and had maintenance issue guys cane the same day.The issue was taken care of same day. Alison always follows up and keeps me informed.

New management is money hungry, pest problems for months now, ice maker has been broken for months, Ive taken away the so called valet trash from the front as they kept charging me extra money for every little thing. Pool stays dirty, green for weeks. They hired a bootleg painter and white paint in the tub, bath counters keeps flacking off, paint was done so half ass its sad. $1425++++fees its just ridiculous. Stay clear

Just met with Maria about a leasing an apt, and i have to say she made this experiance so peaceful. Going through the process was a breeze! looking forward to my new home here. Thanks Maria!!

Alison at Woodland Hills is truly a well groom and patient person . Always willing to help her tenants and always go above and beyond.🥰 Alison is an asset to company. KEEP UP THE GOOD WORK!!!

TERRIBLE, I DO NOT RECOMMEND TO LEASE. The ladies at the front desk are not nice at all, they should be trained in customer service. I used to live here 11 years ago and it was totally different. I won’t be recommending this complex to anybody, especially after the bad treatment of the ladies at the front desk.

Smiles experience at this property hmmm!! They complicated and stress my health. I will keep editing this post. Watch out for updates. Maria! I am this tenant that pays rent even before due date. They took advantage and started accusing me of bringing roach and kept adding charges to my account. When I refused to pay, they added $110 late payment every month. It accumulated to $550 plus . After then they threatened me with eviction and I don’t want any eviction reflecting on my record, I planned on moving after my 1 year lease. Every time I get back from work to rest my head in the apartment I paid for, I will always meeting threatened letters by my door and makes me rush to the office. Someone posted that these apartment will give you a run for your money!! Let me add this they will give you a run for your mental health. So in CAPS. “ AVOID THIS PLACE” I sympathize with those still there and trying to be silent so this people don’t come after them with retaliation. They refused to refund my $175 deposit the ate it again claiming they had to do another clean up. My God will take all the money they stole from me in ten thousand folds. Amen. I will attach pictures as soon as possible.

Hi. Maria was very sweet when speaking to her on the phone about my situation. She was helpful and explained the process and I can’t wait to come in apply for an apartment.

Stopped by for tour and I enjoyed the hospitality of Maria she was very friendly and helpful I am looking forward to moving here soon 10 stars

This apartment complex is the worst Ive ever seen.... when it comes to Hostile take over..... this once beautiful peaceful living environment. Was destroyed by new management for some unknown reason.......they have managed to turn a once pleasant living environment into hell. You use to behable to walk around and see all your neighbors smiling and just generally happy. Then out of no where people began to receive threats and extra cost on their rental agreements or should I say lease agreements. Everything that the prior management had established and everything that the renters had agreed upon was totally disregarded by this new hostile management. Things like parking arrangements people began to see their cars towed away and police harassment out of nowhere for no reason at all. Now some attendants are being evicted receiving eviction notices for something as simple as a trash bag. Ive heard residence say theyve received eviction notices now because they attempted to pay their rent with a simple money order. Please stay away from this apartment complex...... At all costs. Dont allow this hostile management to trick you into leasing a place here. Trust me your life will be a living hell. When I first moved here everything was clean and up kept we even had security that patrol the apartment complex. For some strange reason all that was taken away. Now you have abandoned cars who have been parked for months in the same place same spot however tenants who pay their rent on time or being harassed because of being in parking spaces theyve been in since they lived here. Once again please be advised please take this review seriously do not come into this apartment complex do not attempt to lease any living space here here..... Trust me you will thank me later if you try to move in here and realize that everything Ive said is the absolute truth. Beware woodland hills apartment complex....... I wish I could tell you who I am but unfortunately I have to remain anonymous.......... Under threat I may be receiving an eviction notice soon.............!!!!!! For freedom of speech while living in the woodland hills apartment complex.

PLEASE DO NOT MOVE HERE! My experience at Woodlands Hills Luxury Apartments has been terrible. It used to be a luxury apartment complex under the old management. Unfortunately, things have taken a turn for the worse ever since new management took over, Sheng Raamco. My apartment was flooded due to their negligence, resulting in mold that persisted for over a month and affected my health. Afterward, maintenance locked me out of my apartment using tape instead of a proper key, forcing my son to miss school the next day. We also had to find somewhere else to sleep for the night due to the lack of an emergency contact number on the website. All I received was an apology and a new lock for my door, but nothing to accommodate my son and I for being locked out. The office staff is constantly changing and the communication is ineffective because no one is on the same page. Several times I have received conflicting information from the staff and have personally suffered as a result. They lack accountability and will avoid owning up to their mistakes. All they care about is money! I found a hard inquiry on my credit report due to an outstanding balance I wasn’t notified about. According to standard procedure, I should have received a notice and had 30 days to pay the balance. When I spoke to management, they realized the wrong address was entered which prevented me from receiving a notice. To add to the matter, I had an outstanding balance because someone from the office told me I didn’t have to give a 60-day notice and I was penalized when I didn’t. Throughout all of this, management has shown a lack of care or consideration. I am extremely disappointed with how they conduct business and treat their residents. Don’t bother contacting corporate because they will just cosign with the apartments instead of accommodating your needs. I strongly advise against living here. Avoid Woodland Hills Luxury Apartments at all costs!

I know not everyone has the same experience but when i went and toured a unit today they were professional and very welcoming. Im praying I get approved!!

I loved my tour with Maria she was super sweet and very welcoming on helping me find my new home she was great and very attentive to my needs I look forward to moving here she deserves 20 stars 🌟

Just got referred by Eric the locator and had an amazing tour! Cant wait to move in!! Update coming soon!

I am an apartment locator and speak to apartments all over Texas daily. Please do not rely on bad reviews to keep you away from a property - that is just someones experience and you never know why they may be upset. There are two sides to every story when it comes to reviews. In this society, its impossible to please everyone. This is a gorgeous property and Allison handled me professionally, as did Maria, the Manager. You will find few managers with as much experience as Maria. My job would be so much easier if I could get that type of assistance and cooperation from every management team I contact!

New management is not good. The quality of the apartments has went down tremendously. I am so disappointed now. the front office leaves the front gates open all the time. This leaves our apartments open to the public and leaves the residents unsafe. The staff is nonchalant about the residents issues. the sign in the entrance of the apartments is destroyed now. Who knows when that will get fixed. They take forever to fix everything. The pool stays filthy in the summer. I am scared to get in it. The quality of customer service has decreased and rent has increased. I don’t feel taken seriously when I speak with front office staff. I have asked them multiple times to fix my light outside of my apartment because it is unsafe. That was months ago in 2023. Lights are still not fixed. It is unfair. no security, and cars are being broken into ever since raamco management took over this property. They are not doing a good job at managing this property at all.

Worst apartment complex all around the area. Stay away from them. They involve you to rent one apartment and overcharge you for any insignificant reason as possible.

The service was incredible, and I cant recommend it enough! Thank you for making a good place to stay great.

My husband works at the fire station next door to here and i went to use the rr and they were sooo nice!!!

So I was sent to these apartments by an apartment Locator because I had some difficult difficulties renting. The ladies were super sweet Trisha with further and beyond to ensure that I was able to get approved. Trisha are extremely patient and understanding, and then not give me any problems. Not to mention the apartments themselves are absolutely gorgeous. I couldn’t have chosen a better, thank you and everyone else in the office so very much.

After new management took over it took a turn for the worse. We’re getting charged more for horrible experience.If you like being waken up cause maintenance next door keeps hitting on the walls, this place is for you. As well as being charged an extra $35 - $50 on fees just for paying online. No more cash orders, checks or cashier checks either. You put in a maintenance request and still never get it fixed months after. I would’ve recommended living here maybe a year ago, but never now.

Allison, Maria and staff are very kind and accommodating. When a maintenance request is put in they are right on top of it with time frames on when they will be able to take care of things for you. Always informing of holiday parties to get to know the residents. Very understanding and accommodating with things and doesn’t go unnoticed to a single mother of one. I have been here 5 years and I’ll say things have gotten better since they came in.

We lived here for 2 years and it was the worst decision ive ever made. The first year was wonderful under the old management. But, after the complex was sold to Raam Co in March 2023 it went downhill. Immediately the crime went rampant, cars were broken into/stolen, wheels were stolen from cars, drug deals take place in the parking lots, and apartments had attempted break-ins. When our cars were broken into in May of 2023 the complex did not care that it happened. All that they did was promise to install cameras, but it never happened. There are absolutely no cameras in the complex besides at the front office, so of course the people who did it were never caught. It was so bad that the officer who responded to the break-ins told us that we need to move out ASAP because this apartment complex is one of the worst they have seen in the area. Pretty much any sense of security was removed whenever they took over and led me to live the past almost 12 months with anxiety about my car being stolen or someone attempting to break into my apartment. The maintenance requests were never responded to unless you called and complained to the front office. Even then, the front office is extremely hard to reach through phone and when you did they seemed annoyed that you were calling about a maintenance request. The front sign has been broken since at least February and nothing has been done about it. The gates are normally open which allows criminals to roam freely in the complex, hence why crime keeps happening. The amenities we were promised when we moved in were not upkept. Enjoying the pool was impossible after Raam Co took over since it was constantly closed. The management team is absolutely horrible and unprofessional. Maria, the property manager, is the most unprofessional and rude person I have encountered in an apartment complexes management team. When talking to her on the phone she yelled the entire time, talked down to me, didnt let me get a word into the conversation, and basically called me a stupid little kid when I was simply trying to get something worked out so I could move out of this hell hole. All of the positive reviews about the management, especially about Maria, are absolutely not true. If you inconvenience them a tiny bit they will instantly become exactly how I have described. This place is NOT luxury and is far from it. DO NOT MOVE HERE IF YOU ENJOY YOUR SANITY OR YOUR SAFETY. In fact, do yourself a favor and look for housing far far away from anyone that runs this complex.

I just loved my tour with Maria!!!She was nice and professional

I’m not sure who the new management is but they should consider another change of hands. I’ve lived in and around the area for years and even visited when family lived here. As of lately we considered moving in the complex but after the interaction with the staff word of mouth from residents and just the amount of trash in the parking lot we will NOT consider this “luxury” enough to move here!

These apt are the worst place to live. Management was changed around 6months ago and they new management does care about nothing but getting there money. They don’t fix things in a timely manner. My microwave went out 5weeks later no microwave. I had to move out before it was addressed. I also got cheated out my deposit. I hired someone to clean my apt. I left it in great shape clean perfectly but only received a $7 check for my deposit. Made up charges. Also there has been multiple shootings and break ends. Stay away from this place.

Wow what a beautiful one bedroom I seen today while touring. The staff was so friendly and the tour was so satisfying

Property turning for the better happy to be a resident!!! Love Maria and Allison!!

This is not even what I wanted to give this apartment complex. But unfortunately I am subjected to give a star for a review. I am so disgruntled about the way things are actually done around here. There was a MURDER TYAT WAS CAPTURED ON TV!! and is this where you really feel comfortable laying your head? I say NO! The staff is unresponsive and do not take anything that serious like letting people dump mattresses and the dumpster smells like a rotting coupse half the time. I was not sure if I was living in a landfill or a luxury apartment. It’s atrocious and un well that we have older people probably falling like flies due to the garbage and the lack of wellness that is constantly not important. I mean really!! This is the worst place to reside. There is no visitor parking for my friends or family without a CR code that is just ridiculous. There is plenty of space to park as there are so many units VACANT!! And why is that?? Umm you tell me. I’m am just dumbfounded how irrelevant the office is to emergency’s when there are come downs of people residing on this property. This is a dump and I mean GROSS!! Shame on them for even saying luxury apartment. That is all and good luck!!

Shout out to the team, Maria, the Leasing Agent, and Allyson, the Assistant. Manager and Maria, the Manager, and the Maintenance Team as well! goes above and beyond for the residents.

Do not apply for this complex they are thieves!! I applied and my application was denied and the complex is refusing to refund me my refundable deposit. Management told me to reach out to who is in charge of them whom is someone by the name of “Heather” I’ve called her since January and no call back or anything. I brung them a $300 deposit & $75 app and admin & haven’t received a dollar of my deposit back. This is ridiculous and very unprofessional. Hoping this message reaches someone with higher authority.

So I was looking for an apartment and looking at the shady sign, Haverstock has a better sign and I’ll stay in the ghetto where I can feel safer. And with all this in mind there is a sub station on the property is probably a bit necessary for this complex as well. I will never recommend his apartment to anyone! Horrible place!!

The staff here are amazing people.Mr Marie, Allison , and Stephanie are the most kindhearted people around. Everytime , I call the office they are right there to help me. I do appreciate everything that they have done for me! The best property management team around! :) Thank you All!!

Kia owners beware. This past July, 3 Kia Souls were broken into, one of them was stolen and found a few blocks away. Property manager was gone for 3 weeks during the incident and during this time admin in office couldn’t speak on a resolution for the safety and security of residents vehicles. Also NO EMAILS or NOTIFICATIONS about the incident was sent out to the residents as a precaution. Once property manger returned her only solution for the vehicle vandalism was to bring back the unoccupied police car that is always parked all the way in the back of the apartment complex (no where near the front entrance). Current management took over in March 2023 and all they care about is having holiday parties and monitoring who’s allowed in the pool area.

I just went to visit someone very nice inside, island in the kitchen and big balcony, big soaker tub and storage, counter space in the bathroom the accept pets thats the part I dont like oh yeah they have elevators great part you dont have to walk up those stairs

Wow this property is beautiful and the management team was very friendly, knowledgeable and fun!

This management that has taken over is ruthless and shady. They care about no one but $$$ and will run anyone up at any giving chance! There is less than nothing LUXURY about this complex! DIRT, TRASH, DRUGS, THIEVERY, absolutely disgusting! Just look at the sign as you pass bye! Promise if you move here the joke will be on you! Shame on this place! The deception is real!!!!!!

I see a lot of people on here complaining, but my stay here has been pleasant. It’s clean and it’s very quiet. Anything I have needed, I have gotten in a timely manner. Front office staff is very kind.

This place is just terrible! Staff is clearly unhappy and rude. Place never follows through with work orders or it could take a month. Property is dirty because of who they let rent here anymore! Dont even think that you can use the pool here either because its constantly closed due to some issue that they just dont fix. The lies they tell!

There used to be a lot more reviews than this, but for some reason they are gone. I hated living here in 2021. Management was awful. Everyone in my building was moving out at the same time including myself. How things have gotten worse....

Cheyenne was amazing and did very good on my tour Maria and Allison were very helpful as well I can’t wait to apply

Maria and Allison very nice and always make themselves available. Property is always nice and clean, i would recommend living on this property.

Since the new management has come in the place has gone down hill quick DO NOT RENT HERE front desk is no help always rude get mad that they have to do there job. Dont waste your time here

Management very unfriendly and property is disgusting for the amount of rent they charge…

I hate place! Allison is so rude, never wanted to think this place was so trashy!!! If you want to live like a dirty rat this place is for you!!!

I viewed a one bedroom and they are really nice.

Excellent ladies in the office. Go above and beyond. Would definitely check these apartments out!!

This place took my 200 deposit even though they stated regardless if approve or denied they would give it back. They are Liars don’t even apply waste of time and money.

Maria and Allison very nice and always make themselves available. Property is always nice and clean, i would recommend living on this property.

Was not pleased at all with this place, looks okay from the front but really filthy towards the back! Staff was rude

Wow! This place is so bad, staff is rude and prices are outrageous! Felt uncomfortable the whole time I was here!!!

How do I get in touch with corporate??? Management here is absolutely NO help!!

This place is the pits! Management is not up to par! Felt threatened.

Continuous issues for the surrounding community. Thefts, shooting and death. All related to this apartment complex in our area

Was not impressed with this place, very dirty and staff was unpleasant.

They need to exclude Luxury from the description.

This place is horrible bad management and rude!

This is wonderful place to live and raise a family

This place is horrible, never again!

So nice so helpful

THE WORST PLACE TO LIVEThe new administration is rubbish, they are rude, despotic and they do not solve anything at all, I have never received such bad attention as that of these 3 ladies, they do not solve ABSOLUTELY ANYTHINGliving here is just PROBLEMSI am so sorry that Mrs. María García is not there, she and Alisson were the only people who really cared about the tenants and solving the problems, the new administration IS NOT USEFUL, it is GARBAGEI WOULD NOT RECOMMEND ANYONE TO LIVE HERE

I am very disappointed, the staffs attention is very bad, they dont seem to care how the future tenants feel. I really wouldnt recommend anyone rent in that place. Thats why dont rent there.

I am grateful and congratulate Ms. Morela Gomez for her very professional advice and for managing to contact me to reside in Irving. Thank you very much.

Awful!!! What the new administration did was damage everything!!!! Rude and disrespectful!!!! They dont care who lives in the complex, they just seem to care about getting paid. If you dont like your job then leave!!!!!! Dont rent here if thats in your plans!!!

Wonderful place to live and to be with the family, quiet and the administration attentive to everything. The entire team is wonderful, always attentive to the needs of those of us who live here. Super clean place in its surroundings, the guy who is in charge of keeping everything around clean does it very well. Mr. Ernesto, with spectacular maintenance in his service, as well as Alison and Mrs. María, you can see that they are a well-knit team. Super recommended place.

Excellent service!!! Alisson is always ready to serve, with a good disposition and a smiling face. Thank you very much 😊.

Communication in the office is badGarbage garbage will base I cant do it anymore

It is a good experience to live in this place