Navy Federal Credit Union

Branch location 10011 FM 1960 West Humble, Texas 77338 location never has a notary on duties. I have been to this location several times in the last 6 days with an exception of Saturday and Sunday and no notary is never available. I have to drive 25 minutes to get to this location and 45 to the next and an hour to the next location. This is unacceptable and if the branch manager is the only notary and they are never there thats a problem. If the branch manager is the only notary and is never available that is unacceptable. The girl told me that the branch manager wont be there until next Tuesday, today is Tuesday by the way.

Every time I come to this location, its like watching grass grow. They arent understaffed by any means, they are just lazy! One guy always walks by the waiting area with the strongest pot smelling clothes. Theres several people just standing around, but the tellers are the only ones doing anything. Waited over 2 hours just to see a service rep. I would choose a different location, but the next one is over 20 miles away. Hire new management! These are clearly not getting the job done. Look at the reviews Navy Federal!

This branch needs updating. For starters, theres no drive up ATM. For a place where the sun beats down on you for 6 months out the year, you shouldnt have to get out your car to go to the atm. Theres not enough parking at peak times, you will have to park at pappasitos next door and walk over. Finally, this is the only branch/deposit ATM on this side of Houston. I sincerely hope that Navy Fed opens another location as it looks like the community has outgrown this location.

SHOULD BE ZERO STARS.Came to this location to get a document notarized. They only have one person that does this but this employee didnt show up until 1pm. I came back at 4:20pm and sat in the waiting for over 30 MINS while the notary sat with the same customer since before i entered the building. No one made any effort to inform the notary of us waiting. After waiting well past closing we finally decided to leave. I will never go back to this location.. Terrible Customer Service!!!

Nice clean establishment. Friendly staff eager to handle any situation u find ourself inGreat Job everyone. As always

I switched to nf because I’m a vet and I figured I’d get a better banking experience. I dumped ‘000’s into the checking and savings. They offer nothing as far as services. When you go to the bank to speak to a banker the checkpoint tries to eliminate your visit before you talk to someone. She then told me I had a twenty minute wait. People literally came in and got seen and I haven’t been seen yet. I don’t like the experience I am getting here. I will be going back to capital one.

Way under staff. Not enough chairs for members. Long lines. Workers work like turtles. No roth IRA/ CD representative on site. This at 1:30pm. Ask representative with hair look as she came from a paint party at 3rd desk to desk right after our members are the mission for one of her two chairs she mentioned no. She said she may need the two. Next person she called up to her desk only one person in two of the chairs.

I actually needed to go inside to do my banking today and the service was wonderful! Everyone was kind and I was honestly SHOCKED at how quickly we were taken care of. We worked with Jaxson and he was wonderful, was very efficient when explaining things to me and just an all around pleasure to work with.I took one star off because there is no longer a full service drive thru. Also the ATM they placed in the drive thru doesn’t take deposits (at least it hasn’t when I tried). If I’m going to do an ATM deposit, it has to be from the safety of my vehicle.

**Please plan accordingly when visiting this branch, they are EXTREMELY SLOW!** I visited this branch today (3/15/24) and two weeks prior, both times I spent at least 20 minutes waiting in line with no more than 4 people ahead of me and two or three people at tellers. Two weeks ago they were short staffed but today they werent and I waited the longest time. The teller that works the far right end seems as if she doesnt like to work, for every customer she runs to the back for 3 minutes, comes out fiddle around, in twenty minutes she only took 2 customers! The other two tellers, men, seemed as if they were still new because one had the same customer the entire 25 minutes I spent there. By the time I made it to the teller, I was ready to close my account out but realized I would be there another damn hour because they move as slow as stiff molasses. I dont know what type of high standards this branch upholds, but wait time isnt a part of that standard! The high standards must be based on the rapport of customer to customer interaction because of course you become restless and begin a conversation with the person in front or behind you. Plan Fridays a little bit better!! Assist your tellers!!

Although Im not a member anymore, I truly and highly recommend NFCU for your banking endeavors. They have shown great customer service skills and take good care of their members. Whatever you do,do not lose your account with them,its very hard to get back in even if you were a prior member.

Been here since 11:15 am to open an account. They stand around a lot chit chat a lot and have no communication. I’m not races at all but the African lady nd her co worker were just calling all the African ppl which is not ok. On top of that they did something to the computer and all the names erased as to what order everyone is on line. We got skipped 2 times. They didn’t even bother to communicate that all the names were erased. This place just had bad service.

Im extremely disappointed with the Navy Federal Humble branch. It has been closed for several days since Memorial Day without any updates to their Google business listing. I wasted gas driving to the Crosstimbers location, only to find it only had an ATM. After a frustrating few hours, I finally had to go all the way to the Beechnut (Meyerland Plaza) branch just to get a debit card.Its unacceptable for a branch to remain closed without informing customers. People are wasting their time and money on gas or Uber/Lyft to get there, only to find it closed. Navy Federal needs to do better in communicating closures and saving their customers the hassle. This experience was very frustrating and should have been easily avoided with proper updates.

The people are helpful and nice.The down side is there isnt enough people working. The wait lines to see he tellers can be very long.

Bad customer service please use another Navy Federal and not this they have different rules then all other branches. There system is down and instead of closing they rather you stand outside in line in the heat because of capacity cause there systems are down so they let in 4 people at a time. Please use another branch just check there reviews.

If I could I would put no stars, they replaced tellers with atm machines and the lines always long, you can only take so much out the atm so I’m always stuck going in and waiting in line

They lie regarding rates, then when you apply with a excellent score, they still offer you I high interest rate, then dings you with a hard inquiry. Then they have no customer service to explain, they suck.

My mom has been with the United States Postal service for over 10 years. She has been with navy federal for a couple years now and talked very highly of the company so I decided to try them out. Everything was smooth working perfectly fine until I visited this branch! I walked in the branch at 2:30 and I’m currently sitting here at 3:39 waiting for a manager! The bank operations are slow the banker Jackie is very rude. There is only 1 teller with a line nearly wrapped around the building this is very concerning and should be investigated immediately. A guy from the financial service department just walked in with what appears to be groccies from Kroger. Is this even real? I’m very upset with the costumer service provided here today. I do hope this is took into consideration. I spoke to a manager who stated her assistant will be with me && im still waiting.

First off, nobody greeting customer when walking in. The wait time is ridiculous. They need a phone service alert to let you know if your next because the waititme is about 45 to 1 hr. My banker was non commicative . Took my important documents to the back and didnt even address why he took so long. Barely talk the whole time I was sitting with him. Just overall this location needs to step up there customer services or they will lose memberships. This coming from a 10 years of experienced banker.

I am currently in San Diego and have been trying to contact the branch manager regarding an incident that occurred at this location in Humble, TX on 9/26/2023. On 9/26/2023, I tried to connect with branch manager for further clarification and assistance but she was unable to speak due to lines being down. The following business day 9/27/2023, I tried to connect with the Humble branch manager to recover my losses and they were unavailable. The same day, I went in person to a San Diego branch to get more information regarding the Humble branch and who to speak with. The San Diego branch manager contacted the Humble branch and gave my information for her to follow-up on, which they did not. On Friday, 9/28/2023 I was finally able to connect with an employee of the Humble, TX location. The assistant branch manager was able to listen to my concerns but did not provide enough resolve and stated that the branch manager would follow-up the next day, Saturday morning 9/30/2023 to further discuss and address my concerns. I have not yet received any communication from the Humble, TX branch manager and it is now Tuesday 10/3/2023. I am extremely dissatisfied and disappointed with the customer service and negligence of security measures, I have experienced with this location. The company’s mission statement is to “always put members first” and in this situation, it felt the loss I experienced in Humble, TX was put last.

This has been an unfortunate horrible experience. I arrived at this location at 11:55, to complete what I thought was a simple signature for a wire transfer that I completed on the mobile app. Well the waiting room was completely full and only 3 agents were working. Guess what? Two of the agents went to lunch, leaving only 1 with more than 8 customers waiting! I’m still here and it’s now 1:00….NEVER AGAIN

Wait is to long, its like one person working the entire bank.meaning drive through and inside branch. This bank needs to do something quickly aint no way I should be sitting in a drive through for a hour. This is bad business on 10000 at its finest!!!I have to go back to work!!!! Navy this branch needs to hire more people period!!!!! Employees may be good but Management needs to hire the help cause aint no way waiting period is ok. Every time I come to this branch!!!I see the constructive criticism and the reply is bland. We need to know what the higher is going to do about it. This is terrible it is 145 pm now and still waiting in drive thru at branch at 1240. What are yall doing in there?!?!Got to window at 1:51pm, now lets see how long it takes them to work. 1:53 now still waiting,1:54;1:55; 1:56 still waiting...... Left at 1:58. Put my info on the tube and sent it back. No ask if I needed anything or have a good day. Smh terrible. Navy yall know what yall need..

I had to handle a few things and thought this location would be perfect and I was right!! The personal banker was amazing and I truly enjoyed my banking experience. It only took me one time to explain what I needed and she went above and beyond.I am definitely thinking about making this my preferred banking location.Whoop! Whoop!

The wait times at this branch are horrible. It’s fine to check your reviews and make a comment on the post but don’t stop there take the time to actually do something about it. My husband is a veteran and I think you guys can do better by your veterans and on top of that the parking is pitiful every time we come there are always cars parked in front of the ATM machines. I don’t know if it’s where the bank is located or what. If you guys can’t live up to the commercials you make then, stop making fake commercials. If I had a space to place zero stars that’s what I would have given. Back at this navy federal again to cash a government issued check which I receive from the VA and they tell me that they don’t cash the checks but you can deposit it. Somebody tell me what kind of foolishness is that. On top of all that the greeter that they have sitting at the front desk is partial to who he greets

Yes, service is slow but I know that and plan accordingly, what I have also noticed is that there are 3 handicap parking spaces always/often in use by non handicap individuals too lazy to park in a regular parking space. I have a 91 year old mom who cant use the space because there is always someone sitting in an idleling engine. I can only hope that security will come by and verify their claim of being ♿️.

I DIDN’T THINK ANY BANK COULD BE WORSE THAN WOODFOREST OR EVEN WHEN THERE WAS 1ST CONVENIENCE BANK, BUT I HAVE BEEN PROVEN WRONG. THIS CREDIT UNION TREATS CUSTOMERS LIKE WE ARE NOT HUMAN BEINGS AND I HAVE BEEN WITNESS TOO MANY TIMES ON HOW VETERANS ARE TREATED BY THE AWFUL PEOPLE THEY CALL EMPLOYEES. THEY HOLD YOUR MONEY WITHOUT A LEGITIMATE REASON EXCEPT FOR YOUR DEBIT TRANSACTIONS LOOKS SUSPICIOUS. WHO THEY HELL ARE YOU TO TELL ME HOW TO SPEND MY MONEY?! PLEASE IF YOU CAN BANK SOME WHERE ELSE. THERE ARE WAY BETTER CREDIT UNIONS THAN THESE GOD AWFUL PEOPLE. THEY DEFINITELY DON’T CARE ABOUT VETERANS WHO HAS FOUGHT AND SACRIFICED THEIR LIVES FOR OUR COUNTRY.

Love the CU overall but this particular location is always busy w/ limited parking spaces. The setup is small which feels tight and unwelcoming. No drive thru ATM which is unpleasant with Houstons heat and downpours. The reps are nice, patient, and informative but seem frustrated and overworked. Please open another branch on the North side to alleviate these issues and to accommodate the rapid growth in members.

If you can bypass this location please do so. The lines are outrageous and the rules of this branch change so often. We use to be able to get debit cards through drive through and teller lines now you have to wait to see a banker to get a debit card. The employees change like the days of the weeks as well. Branch manager rude and drive through lady today called me baby lol. Just drive to a different location it’s worth the gas.

This location has the longest lines of any NFCU we have ever used. They typically have one teller inside and one teller working drive thru….and everyone else is inside a cubicle… I’m in line right now and my wait has been 45 min and the line is wrapped around inside with one teller…. You would think someone would come assist. They can’t keep their best tellers. Go to Meyerland; you could have drove there and back by the time you wait in line here.

4/17/2023At Navy Federal again today, lobby has 12 people waiting and only one worker. Lady at the front told me I would have to wait 1 and half hours to be seen by a rep. Got a reply from the management, guess that was just lip service. Never had this problem at any other NFCU. Going to call the main office in Va today and complain directly now that this is a consistent problem. This is the reason I moved my considerable amount of money from NFCU money market account. Thinking about moving my business account now. Just can’t conduct business when it takes hours to do a simple transaction because they will not staff the bank. DO NOT USE THIS NFCU and COMPLAIN TOTHE MAIN OFFICE.2/17/2023- Went back again after a couple of months and found this location understaffed, again! Seems to be the norm and management obviously does care. Their actions speak loudly. Be prepared to wait for an extremely long time and then be frustrated with the service. The Virginia office should realize that this reflects on them as well.This bank had zero tellers on a normal work day. I hope the Virginia office will look at the management of the location. It is subpar!

The customer service from Rebecca in Humble was very rude, being a veteran, I honor respect. She was very rude & as I was waiting in line she laugh & joke with the customer before instead of just taking care of business, disregarding my time.Thanks

I LOVE LOVE LOVE my Navy Federal branch in Humble, TX! The ladies that work here provide impeccable service EVERY single time. They are so helpful, informative, and the customer care is always ON POINT!I literally recommend people bank at Navy Fed almost every day. Great rates and locations throughout the states! You just cant go wrong with Navy Fed.I have my business accounts, personal accounts, auto, travel trailer and soon to purchase a home through them too.I cant say enough great things about Navy Fed in Humble.Thanks Lovelies!!!!! Keep up the great work 👍

We have our business as well as personal accounts with Navy Federal... you should come here prepared to wait which is a downfall however, the upside is when its your turn they dont rush you and thats a HUGE plus... I always leave with a smile and confident in what I learned or took care of.Its hard to find employees right now so, Im sure that plays a part in the length of time we have to wait, Im thankful they arent putting just anybody over my money!

I dont know what to say! Read all the other reviews going back years. Nothing has ever changed. Obviously no one cares. How does membership work? Members clearly do not matter. Is anyone listening? Does anyone care!?

They need a new branch. The atms are down every 3 days and they dont have any drive through atm. Its 2024 and this is by far the WORST location

I came here a few times and everytime I come they are packed with 1 teller available. You can be in here waiting for a whole hour for something so simple as picking up a check. Whoever runs this store needs to put more workers on schedule its not fair or convenient for the members/customers. Ive been to many branches of navy Federal and never been to one that lacks the customer service this one does

Outstanding service, they have always been there for us.

55 minute wait to notarize a power of attorney. 2 customers ahead of me. i decided to drive to ups and pay the 6 usd since there was no wait.idk what kind of scheme this navyfederal runs but its very unusual compared to the nfcu sites in SD & north chicago.1 / 5 stars for long wait time.

My overall experience has been great. However, teller 54314 is horrible. EVERY other teller I have done banking with, has been professional and friendly. This lady however, seems to be in a miserable state. No professionalism whatsoever & definitely not friendly. After I made my deposit at the drive thru, she sent my card & receipt but never came back to the window to say anything or to see if I needed anything else

I have ongoing issues that obviously are insurmountable for NFCU personnel. I am a 100% disabled Vet, so I am exempt from paying property taxes. I submitted the exemption paperwork 4 months ago and still my mortgage hasnt reflected this change. I have been to this location multiple times to get this issue resolved. They have continually referred me to the wrong agencies within NFCU and given me the runaround. Additionally I know for a fact that they wrongly assessed my taxes, my mortgage went from $2500 to $5400 because if this number they pulled straight from their @$$. Taxes mind you that Im exempt from paying. I am literally about to go to KHOU news because this is absolutely ridiculous. Our Members are the Mission?! I call BS!

Horrible! If you have an entire day to waste, then this is your location. To have a lobby full of patrons and you see workers in the branch leaders office laughing and playing is unacceptable. 1 service rep helping folks is ridiculous. Please do better, PLEASE!

Terrible experience. Just trying to pick up an auto loan check and its near impossible. I had to call Navy Federal customer support and have them contact the branch to get any help. Avoid this branch if you want quality customer service.

100000% IT IS ALWAYS ALWAYS ALWAYS JAM PACKED HERE. They NEVER EVER have enough help. The wait is always over 30-45 minutes just for the tellers help and when there is a looooooong line the tellers decide to just leave. WORST SERVICE EVER and I am coming from Woodforest.

Dont do it! I refinanced a vehicle with NF due to great interest rate they offered - process was NOT great... BIGGEST issue is they raised my interest rate to 15% because I did not send them the title paperwork.... I still owed money on the vehicle so it was a bank-to-bank transfer - the title was never sent to me (Why would it) they raised interest rate - horrible scare tactic... they said it will go back down once I sign paperwork - which was overnighted to me. If it was important paperwork, it should have been overnighted from the beginning... NOT after the fact and DO NOT raise interest rate as a threat Ive refinanced a lot of vehicles in my time and NEVER had this issue with other companies - do yourself a favor and look elsewhere.

Awesome service, and they are open on Saturday.

This Branch is poorly managedThe is one of the main branches in a highly dense populated areaThat fails to recognize that fact and operate at if they were in a small town.Under staffed for the foot traffic that goes hereAnd God forbid you have to make I withdraw over 3,000The bank manager was notified of this problem but refuses to make any changes and only provides lip service

I have been a navy federal member for years and have been to a plethora of different branches across the nation, this navy federal branch is the worst I have ever seen. ATMS are non functioning frequently, there are no available tellers inside with no disclosure to members, the manager should have at least a sign posted so members dont waste time trying to walk into the branch.

Customer service isn’t too bad, but the wait time is a bit ridiculous.Wish they were a little more staffed to make the wait time less.

Does anyone know the direct number to this branch? I don’t want to drive all the way over and they’re closed again for no apparent reason.

Whats going on with the ATMs at the Humble location. I go there at least once a week abs the ATMs are down and not working. If I go 10 times there, they may be 2 times out of the 10 times Ive visited. Very frustrating !!

The worst location ever, this location never have enough bank tellers, it is always a long wait, convenience and a family like atmosphere goes a long way and this Navy Federal location does not have it. I’m not sure if it’s the way it’s managed but I hate having to come to this bank, Not to mention that the ATM is outside in a open location.

This branch is the slowest and has the worst customer service.I went in to do a simple name.Change and what is sitting there for over an hour and still wasnt helped. My suggestion would be find another branch.

Need to update their Google profile. I took an Uber here from 30 mins away and they were temporarily closed. Wasted trip.

First time ever visiting the NFCU lobby and was in and out in less than 10 mins. Happy, happy-joy,joy!!

I only use the atm here when it’s working they are very slow when it come to the drive thru or even coming in I hate this is the closet NFCU

Overall a good branch for NFCU. Sometimes the long lines to go through drive through and the clear frustration from the tellers is reflected by the way they act when it is your turn. I understand but you still need to be professional with each individual.

Carmen was very helpful and made my whole process very easy.However the caucasian lady in the front with piercings was a bit rude.

Service sucks, too slow and no one there can multitask.Needs a bigger location!!More tellers and more drive thru stations.

If you can avoid do so cause the wait times be ridiculous…… thank God for online banking never again

Very busy branch the couple times I’ve been in. Maybe a little understaffed at times because of how busy it is. However, the staff is friendly, professional, and efficient.

Service is decent ,bank is poorly staffed beyond its capabilities.Wait times are extremely long.

There are no customer service related issues being handled here. They always find an excuse to send you away or wait for extended periods of time. Dont waste your time.

This branch is a mess , shevanna the manager is an angry person with attitude, very low customer service!

ATM kept my deposit, I stepped into the branch, and spoke with a manager. The manager was nonchalant, and stated, O it was just one hundred dollars, the claim will come to my computer, I will approve the claim, issue a temporary credit, we will check the ATM the next business day for any overages! I have yet to receive my money/credit/refund in my account. This happened on 08/07/2020, today is 08/17/2020.

Only been inside twice but each time friendly smiling faces almost no wait time, but it was a week day. Love having this bank branch closer to home now.

Been a member over 10years my family has been members over 20th ads we are vets and they treat your vets like cramp not pleased with navy federal

Who built this building, and thought it would make sense to NOT have a drive up atm? WTH.

Customer service has always been good to me here. Never had an issue. The customers may be the issue.

I just want to say that they have excellent service and I feel proud to be apart of navy federal credit union it’s one of the best decisions I made and I look forward to being here many years

They dont protect the rights of primary account holders. Find another bank. This aint it.

Holding funds not helpful no information was consistent branch manager nonchalant about whole situation and really ignored the whole situation at hand..will definitely keep my business at USAA where customers r first

I am not a veteran but I appreciate I was able to open an account thank you very much.

Needs more and better parking

Great place for banking especially for Veterans.

DO NOT BANK WITH NAVY FEDERAL! They will steal your money with ‘fees’ for the most minuscule things, put you in overdraft, then charge you for it being in overdraft.

Great customer service, not crowded at all a little hard to find the first time but all in all a good experience.

Bank receptionist very courteous and helpful. Bank clerk very helpful as well. No waiting.

Excellence is the norm! As a veteran, I can appreciate that can-do attitude!

Ariane was extremely helpful and ensured my issue was resolved and that I had the right information for future reference.

I love Navy Federal. They are very friendly and even on the phone they are respectful.

Excellent staff! 10/10 I highly recommend becoming a member of this amazing Credit Union!

Great service. This financial institution is the only one that actually appreciates their customers.

Customer service was great. They helped me right away. Agent was very informative

35 mins on hold before answering the phone and the call dropped twice. You dont care anything about your customers and it shows

So excited about this location I don’t have to drive all the way to the 99 grand pkwy location anymore!

Here on a monday morning when people are waiting the weekend to do business and all they have is 1 receptionist, 1 teller and 2 agents. The place is full and the service slow. Too bad because in other things theyre pretty good.

They are okay. Not much to say about NFCU

Excellent staff! Jess provided impeccable service. Thank you!

First class customer service!

All good

Very attentiveness wait time

Best decision I ever made.

NFCU branch is great.

Excellent Customer Service

Great customer service!

Always understaffed

Great service in and out.

Fine

Good location!

New favorite financial institution

Fast service

Good location