The Kacey at Kingwood Apartments

We had a fantastic experience touring The Kacey Apartments with Christian! From the moment we arrived, he was welcoming, professional, and incredibly knowledgeable. He took the time to answer all of our questions and made the entire tour enjoyable and informative.The apartments themselves are beautiful—modern finishes, spacious layouts, and great amenities that truly make it feel like home. Christian’s enthusiasm and attention to detail made a great impression on us, and we truly appreciate his help in making our decision easier.If you’re considering The Kacey Apartments, we highly recommend asking for Christian. He’ll make sure you have a great experience!

I had an amazing experience working with Christian at The Kacey at Kingwood. From the moment I walked in, Christian went above and beyond to make the entire process smooth and enjoyable. He was incredibly knowledgeable, attentive, and genuinely cared about finding the perfect fit for my needs. His professionalism and positive attitude made a great impression.The apartments themselves are absolutely beautiful and well-kept. The attention to detail in the maintenance and cleanliness of the property truly stands out. It’s clear the management team takes pride in keeping the community in excellent condition. The amenities are top-notch, and the overall environment feels safe, inviting, and luxurious.Thank you, Christian, for providing such exceptional service!

This leasing office had the best customer service , and we had such a great experience getting to see all the amenities the Kacey had to offer . Christian was who we spoke and who gave us the tour and he was very friendly and patient with us . We had went to an apartment beforehand and the difference in how we were treated was insane , they didn’t speak to us much and seemed very irritated so this was a huge step up from that .This was one of the nicest apartments we’ve seen thus far and in such a great location, we look forward to working with them .

I lived in The Kacey for two years, and I was happy to call it home. I rented a 3 bedroom, 2 bathroom apartment on the third floor, and I loved it! The apartment was clean, modern, and the appliances were new and in great working order. I enjoyed the wrap-around balcony so much. My fiancé and I spent a lot of time relaxing there in the evenings. It was so peaceful. The amenities, such as the coffee bar, pool area, garage rentals, pet cleaning station, and community room with a pool table and study were always well-maintained and fun to use. The staff was always trying to plan fun activities for the residents too, which I appreciated immensely. Christian, Tonia, and Sophia are amazing with customer service, and they always went above and beyond for me. Thanks so much to The Kacey for giving my sons and I a wonderful home to live in during our time of transition. I will always cherish the precious memories my family and I enjoyed living at The Kacey. 😌❤️🙌

I recently transferred to Houston for my new job an I needed an apartment right away. I came over to the Kacey a Christian Velasquez truly is amazing he showed me my apartment all of the amenities that they had to offer an he help speed the process up a got everything approved right away. I highly recommend everyone to come here a work with Christian couldn’t ask for any better help then that.

We’ve been at The Kacey since 2021 and I felt it was time to give credit where it’s due. We have enjoyed our time here and are grateful for the entire staff for their hard work making this a great place to call home. Maintenance Is always on top of any issue we have and the office staff ensures it. The complex is clean. The gym and club house is always in good shape. Thank y’all. My one and only suggestion…get us a playground for the kiddos please!! lol

Me and my partner have been looking at apartments all day and this was byfar the best experience! Christian made the tour very welcoming & we loved every part of these apartments. Definitely our top pick because of how wonderful the community seems.

I stopped in for a tour and Jennifer was absolutely delightful and seemed very well educated with an abundance of knowledge of the surrounding area. The office and the staff were amazing. The apartments they had to offer were everything I am looking for and more. I look forward to signing a lease and calling “The Kacey”, Home.

Everything was amazing , from the start to finish ! The representative that helped me was fantastic! Made the process so easy ! Was able to walk me through everything , I was able to handle things before my move in date with them that made everything such a breeze ! The homeIs beautiful everything I wanted was right here ! The environment amazing with shopping stores not far at all . I would definitely recommend the Kacey ! My new home amazing

Leasing agent Christian was great! Very attentive, professional and courteous. The apartment I toured was very clean and well kept. Felt right at home, and the rest of the office staff was friendly as well!

I’ve been living here for 2 years and I have been so comfortable and happy. Our property manager is always friendly and listens to any concerns and also takes action when needed. Living in an apartment requires a certain amount of patience since families have to live in close proximity but we learn to understand each other. The property is clean and well maintained and so I just renewed my lease. I’m happy to be here.

This place is a horrible place to stay I will sound like a broken record saying the same thing everyone else is saying that rated this place a 1 star. I would rate it a 0 if I could but the 1 go to Christian he’s the best thing about the apartments very helpful. He should be the manager I been waiting on email reply’s for 2 weeks I’m not the type to let no one tell me Lies to my face so I got a lawyer.. they don’t care for you once your in contract so if you decide to stay here make sure you have a lawyer ready that’s the only way you will get results.. dog poop everywhere no one in the office answer phones belongings always stolen from people gates never work so cars get broke into ( inside job you ask me ).. maintenance people will tell you one thing then back door and say something different in front of manager. Hallways always dirty. People work early and the dogs running around and barking report it nothing happen. neighbor smoking report it nothing happens.. mold problem.. reported it once and they came in and painted over it so now I clean it every time i see it. Been here 3 years just gets worse and worse. Asked to get transferred months ago and I was told I have to pay even though I was reporting smokers in the building which they are violating. Or to terminate I have to pay over 5000.00. Now they are willing to transfer me with a couple months left on the lease horrible.. Hopefully my Lawyer does the job fingers crossed!!

Not the place you want to stay at, it’s hard to get any information from them. Asked about the hoa information and none was provided. Talked to the office about the cameras, and the gate and they don’t seem to care, best bet is to get a lawyer. Also your vehicle will get broken into. They will tell you to call and no one ever answers, they don’t help update they came back Sunday that same day for more trucks

Christian in the office is great but these apartments are horrid . There is a roach problem and his forbid if you move out make sure you take pictures of everything because they will try everything to keep your deposit. Walls are thin and neighbors let their dogs poop anywhere without picking it up .

We’ve lived here for about 6 months and it’s been great. It’s quiet and cozy. We have no issues with neighbors or management. The pool is wonderful. Whenever any issues arrive and we need maintenance, it’s fixed right away. The apartments themselves are beautiful for a great price compared to other places. I would definitely recommend living here. Plus, it’s right across the street from HEB. What more do you need? 😉

I have been leaving at the kacy apartment for many years. I have been very happy here. Even though they have changed management every person in the office has been very helpful. The property is beautiful and peaceful place to live!

Christian, was wonderful and very professional in showing us the Cayenne apartment. The appearance of the amenities and the apartment was great and everything was well kept. Highly recommend.

I have been trying to get a response to terminate my lease early (that tells you a lot) and was only able to speak to someone in office once(she was nice) but she said the way to go about it is to send an email to get the process started. I am on week two of trying to get a response to know what amounts need to be paid but it has been so hard to get ahold of anyone. They never answer the phone and when you try to go into the office, the door is locked when clearly there is someone in there then they open the door and ask you to come back another day. I have never been so ready to leave an apartment complex, worst customer service ever. They will get you with their friendliness and be awesome at responding when you are trying to sign a lease but once you’re in, they are the worst.

The staff at The Kacey is amazing. My son recently moved to this area and Tania in the office was the best and most professional manager I have ever worked with. She helped make the process go smoothly. We had never met her until the day my son moved in, she knew us all by name and so did Christian I cannot say enough about the facility it is so nice and the apartment is beautiful.

Very beautiful property and floorplans. Christian gave me a tour of this property and he was very courteous and friendly. He provided a great tour of the property and answered all my questions. I’m excited for my current lease to end so that I can make this place my new home next year.

Our first apartment and it was great! The community was very welcoming, the events held during the month were a nice addition to the place. The pool and the gym was always clean.

The gate seems to always be broken and it takes them a while to fix it. They break in and steal and the office doesn’t seem to care, can’t even provide help with camera footage. Tania the property manger comments on your review “to reach out to her” and when you do reach out they question you about it and she is ‘not available’ and then won’t ever call you back. They can’t even provide you with the required HOA information that they charge you for.

Really beautiful open concept apartments. We fell in love with the A5’s for a 1 bedroom apartment (photos attached) and the balcony was beautiful. Unfortunately we did not end up moving in due to asking for our contract for 3 months and still not receiving it 1.5 weeks prior to our move in so we had to choose elsewhere. Our biggest downside as others have mentioned was having to purchase our own washers and dryers for the price of the apts, but we liked them enough that we purchased some. The original staff team were very friendly (Brittany and Tracey). Overall really nice apartments and the community areas completed so far are great. One star off simply for communication regarding our contract and not receiving it when we were supposed to; we ended up having to lose our deposit since we needed to be sure we had a home in time. I think that’s just a glitch with a new apt complex but I’d definitely recommend them to anyone searching in the area!

I had a fantastic experience at The Kacey at Kingwood Apartments! The apartments are lovely, and the customer service was exceptional. Christian was incredibly helpful throughout the process, making it easy for me to decide to sign up. Highly recommend!

Christian was as very good. He was knowledgeable of the complex. He was able to answer all of my questions with confidence and offer his expertise. Thanks Christian for the insight and hopefully Ill see you and your staff in the future 👍🏾!!!

We had the pleasure of working with Christian V. during our apartment search, and we couldn’t be more impressed with the level of professionalism, knowledge, and customer service he provided. From the moment we reached out for information, Christian was responsive, friendly, and eager to assist.

I rented here for three years. When the apartment changed from the Royalton to The Kasey, I can confirm that things seemed to go down hill. Trash service is terrible at best, but if you leave a trash can out you were given letters. Trash service was often delayed. The common hallways which we all shared were stained with trash.The front gate rarely worked. I saw several times where cars had their wheels stolen.This place says is it a luxury apartment complex. I had neighbors that would fight loudly, destroy property, and they never picked up their trashcans, the pool was often out of service, and the grounds werent kept well. Dog waste was everywhere.Its a good location. But I really felt the increasing rents, and all of the extra mandatory charges really drove up the rent price. If the intent was to have a luxury apartment experience, deliver on that commitment.There is nothing to discuss. I voiced my concerns while I was resident. The lack of a luxury experience, stained hallways, and the broken gate never were fixed.

Christian was great! He was very knowledgeable and he made us feel like we were already residents! Great young man!J&J

Recently came here to take a tour of place. The staff was friendly in the office. Christian was really nice and helpful with any questions I had. The location is great. The apartment complex has a beautiful pool and plenty of space to hang out and relax.

This is literally the best thing that could have happened to me as far as a peaceful place to live. The staff was professional, and made my experience very easy. I was getting ready to leave out the country before my move in date and they made sure all my things was in place to make a swift move in. Thank you again Tania, Christian and Kristin for do such an amazing job with this property.

Ive been a resident for almost a year now, and I couldnt love The Kacey more! The complex is gorgeous and has every ammenity you could possibly need and then some. The property management is so helpful and the maintenance team is outstanding! I put a work order in for my bathtub drain and Agustin, the maintenance man, came almost immediately! He was able to unclog it in under a minute and was so friendly!

Christian, Sebastian,Jennifer and Juan helped a great deal with our staying at the Kacey. It’s been a great pleasant experience. I highly recommend moving here.

The Kacey apartments has felt like home from day 1. I recently relocated from Florida, so being that Im so far from home Im grateful that the staff has made my transition here so seamless. Mr. Christian Velasquez helped me with all of my questions/concerns, he was very professional, funny and respectful which made the move in process so smooth!

For starters , I love the management team. Tania, Kristin, Christian , and maintenance are all the absolute best on the property ! They work so hard to make sure everything is in order & that the property looks fabulous. They changed the community so much & gave it so much prosperity & wealth !

Starting our journey with The Kacey has been amazing. We relocated from Florida for work and everyone was so helpful in answering all our questions.

Had a tour there and Christian was the best person we could have had to guide us. Amazing communication, personality and overall had a great experience visiting!

Sebastian was very nice and attentive and the property is very clean and quite and it would be a great place to live

MS. EVA GARCIA , Took good care of me . Answering all my questions and concerns . She’s very professional and respectful.Ive lived in many apartments before, but this one takes the cake! The staff is incredibly friendly and helpful, and the maintenance team is always prompt in fixing any issues. The apartment itself is spacious, clean, and well-maintained. The amenities are fantastic, especially the pool and fitness center. I highly recommend this place!

Lived here for 2 years now. And it’s a great place to live. It’s clean and quiet and the staff is very friendly. Christian will go above and beyond for you. To the people leaving bad reviews. Y’all must of broken some rules. My time here has been pleasant!!

Excellent location, and great customer service! Christian was great at guiding us through the process and has great communication with us. He is always ready to help! Thanks a lot!

Christian was very helpful and answered all our questions! The location is very clean and organized! The units here are beautiful and spotless!

When I moved in Eva assisted me she was great!!Since then, Christian has been TOPS always helpful trying to find a solution - Ive seen him have 3 people in the office at one time and acknowledging all of us never ignoring. He goes the extra mile & The Kacey is very lucky to have him represent them ! He is going a long way ! Great team Eva & Christian

I have been staying here going on 3 years now. Staff is always cool and helpful! Tania is the best!! I love how close we are to everything! Great schools in the neighborhood as well!

The Kacey is a beautiful property! My apartment is super homey, everything inside matchs and goes together beautifully!

Been staying here since they opened and i couldnt love it more, The staff and maintaining is amazing very nice and confident. The property is very nice and very well kept, Grass it’s always trimmed and looking amazing! The layouts are nice and very thoughtout.

Since management has changed. No one ever answers the phone. My kitchen sink has detached and fell in the bottom cabinet. I’ve called several time and even went to the front office and they said it would be taken care of. No one will answer the phone or return any of my calls. This is ridiculous, throughout the months every single time I have called I have never been able to reach anyone. There were two people in the office and no one can answer the phones……

I love the property and the customer service ! The tour was great and all my questions and concers were answered. The application process was tricky but they were super helpful. First apartment on my own , I caint to move in friday!

This property is so beautiful. I got a tour here and the staff were very welcoming. The location here is nice and very convenient the grocery store is right down the road! Overall the tour was amazing.

Very smooth and easy application process, was able to apply and move in the same week! Nice apartments and location

Terrible place place to live, especially after they got bought out. they let the garbage and the doggy wastebaskets pile up. the property manager is the most unwelcoming and unhelpful person ever. we waited two weeks for them to send our new apartment a residency verification even after i went in there to ask them to contact them they didnt so i had to walk into the office to finally watch someone fill out a form that took less than 10 minutes to fill out before we became homeless. there are cheaper, bigger nicer apartments in the area so dont waste your time or money.

I lived at these apartments for two years. First thing I noticed was the constant mold problem and bad insulation in apartments. The second year living here our rent went up 250 dollars. For more than half of the year all amenities were closed. The pool was broken and we were unable to access any outdoor amenities. We didn’t get a refund and the only thing that worked was the gym. But half of the gym equipment stayed constantly broken. Leading up to our third year renewal, we had our apartment that was once 1450 when moved in went up to 1900. This was ridiculous. There was no new amenities to make it worth it and everything was always poorly taken care of. I wouldn’t recommended this place to anyone I know. Also the office is always unreachable and impossible to voice complaints to.The GATE WAS ALWAYS BROKEN. Was never properly fixed. Car tires were getting stolen at least once a week for a 3 month period. It was so bad I started to park my car else where. I truly believe they knew the people stealing tires because the problem was never addressed. Dangerous place to live and lack of care for peoples belongings.

The complex is beautiful and clean all the appliances, floors and countertops look modern and new. Thank you Christian for being so helpful, kind and patient with us throughout this process!

I absolutely LOVE this apartment complex. Eva has been so helpful with our move in process when we first moved in and now we are currently renewing. This will be our 2nd year living at The Kacey. The maintenance team have always been so quick to respond to our maintenance request. This complex is so friendly, quiet, and respectful of everyones personal space. We love The Kacey Office team and appreciate them so much!!!

Recent update from today. July 18, 2024.Our vehicle and two others got the tail lights stolen off. We do have a safety “patrol” monitoring but when we asked her if she saw anything her response was, “when did it happen”, so that tells you she was not aware of anything going on. Unfortunately the gate has been broken for several days and it still hasn’t been fixed so it gave these thieves easy access to come in and out like nothing. It’s a shame that the apartment complex is managed terribly and they don’t seem to care. We spoke to several other neighbors in the complex and they all feel the same. Lots of people break their lease early to leave due to the horrible experience here. Please read the Facebook posts too where people have lots to say.We’ve been at this complex for a little over a month and so far they have been alright. I guess I should have paid more attention to the reviews first. The staff was very welcoming when I came in to look at the complex but they do lack some communication, even when we were applying for the actual apartment.First, make sure you know which apartment you’re getting and if it actually has a balcony closet, that was one of our requests and it turns out the apartment we were getting didn’t have one and we weren’t aware.The complex itself is nice but management doesn’t seem to really manage the grounds, we went on a walk and there was dog poop over the whole sidewalk and all over the grass, and it was along the entire walk.The walls are very very thin! If you’re looking for a calm, peaceful place, maybe you should consider that. You can hear when the neighbors are walking by and you can hear your neighbor when they’re out in the patio.Also we’re going on almost week 6 for a garage. Apparently they had mold growing in two of the garages and then it also spread to one of the apartments and they can’t seem to be able to kill it.The staff communication isn’t the best, they don’t seem to keep each other updated, they gave our first garage away to someone else because they weren’t aware we were waiting for it.There has been break ins since we moved in, a car’s wheels were taken off right in front of the camera early in the morning.

10/10 service. Really great neighborhood and the apartments are really nice and still look brand new!

Beautiful complex, very modern and well kept. Very welcoming staff, answered all my questions. Christian and Sebastian were very helpful.

I’ve been living at the Kacey at Kingwood a little over 2 years now and I absolutely love it! I can not wait to renew my lease soon! From the day I moved, the transition was seamless to now. The leasing office staff and maintenance crew are amazing! Such a quite and beautiful place to live at!

These people will go out of their way to avoid helping you. I lived here for a year when it first opened. It was not run by these awful people at the Kacey. I let them know in advance that I would be moving out, I spent an entire day cleaning it out, and then I went to check out, return keys and ensure that everything was good. I am now sitting in my new home a year later with a bill for $220 from them.They never let me know that I needed a move-out inspection other than one paragraph I read in the 38 page lease agreement 2 years ago, something which was always done automatically by other complexes upon notification that I would not continue living there. Why wouldnt you automatically schedule that after notification? Why would I have to schedule this separately from written notification of moving out?So now I get a bill for hundreds of dollars a year later with a bunch of things that obviously did not need to be fixed. I literally paid a cleaning company to come out and do a cleaning, but apparently they needed to call a carpet cleaner because it was dirty. Mind you, no pictures were taken to prove any of this, and we were given no notification of charges until a debt collection agency sent us this letter a year later.Why are we just now finding out about this? They have our forwarding address on file. This is just ridiculous.

Christian Velasquez was great & informative towards my mother & I about the apartments.A+

The community is beautiful and Sebastian is SO HELPFUL. He makes the apartment searching process so easy!!

This community is beautiful and Christian has been super from day one, along with the other staff Ive met. Highly recommend this community!!

I love the Kacey! The front office staff is always helpful and understanding. They keep the community standards high and I have never felt unsafe living here. Amenities are good and they are very good at communicating with residents.

On this day nov 12 2024 the agent Christian velasquez gave us a tour he was very friendly also he explained everything so well .

**PLEASE DO NOT MOVE HERE!! My daughter has had a roach infestation for the last 3 months and they refuse to fix it properly. They have had exterminators come and go and they still have roaches. They have asked to swap units and they are going to raise the rent!! How is this ok?!! We will be getting an attorney here soon and they are going to pay. They are everywhere, in the kitchen drawers, pantry in the food. I have 2 grandchildren that play on the floor and they have had them crawl on them. This is unacceptable. Please stay away at all costs.

I dont normally write reviews, but this is the WORST management I have ever encountered. Talking to the property manager is like talking to a brick wall. She doesnt listen or care what you have to say, she basically just reads a script and repeats herself over and over. Very rude and unprofessional.Prior to moving out, the elevators were broken (the emergency phone line was broken so you couldnt use the entire elevator) for almost 6 weeks and I had to carry my infant twins up and down the stairs - property manager didnt see how this could be a safety issue, she basically just commented on my parenting and told me I should have made other accommodations during that time. Sorry, stay somewhere else for 6 weeks while still having to pay a ridiculous amount in rent? Not reasonable. Plus, she didnt seem to have any sense in urgency to get this fixed when there were wheelchair bound tenants essentially trapped in their apartment for the entire 6 weeks.They make tenants pay fees for services you dont/cant use, the clubhouse is always booked, trash service doesnt come to pick up your trash when they are supposed to, and when you move out, they want you to pay double in water bill fees that you already paid over a year ago. This company has no idea what good customer service looks like, they only care about getting money!

This place was a nightmare from the start. First, they delayed our move-in date by a day because they, had to clean the carpets. This caused the need to reschedule our movers resulting in added costs & fees because we went from a weekday to a weekend move. When we showed up on move day, the carpets still hadnt been cleaned, so all of that was for nothing. They never cleaned the carpets, by the way, & then charged us upon move out to clean said carpets.Next, we had been told that we couldnt bring our washer & dryer, so we let them convey with our house when we sold it. We were told that they would provide a washer and dryer for a $50/mo fee, which is absurd (along with all the other stupid fees, but Ill get to that in a moment). The washer & dryer werent in the apartment when we moved in, but we had been charged. They kept telling us theyd get one. In the meantime, were having to carry all our laundry down 3 flights of stairs, take it to the laundry mat (not on site) & pay to have it done, which was about $20/week, then schlep it back up 3 flights of stairs. To their credit, they did return our $50, but only after I contacted the corporate office. We were there a full month before we finally got the washer & dryer.We also were paying for a garage, to which we had no key for the first 2 weeks, so we had to use the garage door opener to get in & out of the garage, which meant we had to keep a hand free to carry the thing up & down the stairs. Once we got the key, we were told that theyd rekey it to match the key to the apartment, which they never did.The grounds smelled like pot all the time. To each their own, I really dont care if you partake, but that stuff stinks, & management did nothing. Yet, they had an absurd amount of time to send endless reminders about stupid nonsense that were so poorly written they were painful to read, yet alone understand. I dont think perfect spelling or grammar is an absolute necessity, but when its so bad that its difficult to decipher what the person is trying to convey, perhaps they should invest in Grammarly or some other app/software/AI to help them.Now for all the ridiculous fees: $50 for washer & dryer that you had to use, HOA fees (mind you, we dont own the apartment, so how can we be charged a homeOWNERS association fee?), other misc fees, all of which are required, & ended up being abou$100/mo, I think. Why not just roll them into the price of the rent? Probably so they can advertise rent at a certain rate to get people through the door.Next, they evidently started a delightful little program where tenants could pay weekly. You can only imagine what kind of people this attracted (hint: ones that dont possess the discipline to save enough over the course of a month to pay rent). I mean theoretically, if you can pay each week, you should be able to pay once/month, right, so why should this even be necessary?Finally, when it came time for move out, our deposit wasnt returned, nor were we sent an itemized list of repairs within the time allowed under the Texas Property Code. When I inquired about it, they finally sent an itemized list, part of which was to clean the carpets they never cleaned before we moved in, & coincidentally all the cleaning and repairs on the list, the majority of which fall under normal wear & tear & thus cannot be charged for, was the exact amount of our deposit. When I pointed out that they were required under the law to provide that itemized list within the specified timeframe & that they had not done so & that what they were charging is considered normal wear & tear, they refused to refund. If I had the time to sue them, I would & Id win, but I have more important things to deal with, like caring for my elderly parents, one of which has spent more time in the hospital than out for the last 8 months & the other that has dementia.Anyhow, RUN, dont walk, RUN from this property AND any others owned by CAF Management. If you dont & you get screwed, thats on you because youve been warned.

This is a great apartment complex! Eva was awesome, knowledgeable, and got us in with ease. The amenities are wonderful there is a two story gym, pool(both kinds), dog spa and play area, and much more. The staff is amazing and helpful! The community is the best, with a friendly atmosphere.

Great service. Christian has been so much help with my moving in

I came to tour the apartments today and found that the apartments look great!

The apartment we were shown on tour was very pretty and Christian was helpful and informative!

I went our to tour this apartment complex and the staff was super helpful in helping me find what I was looking for! Christian was such a great tour guide and gave us all the information we were asking for.

The office staff are great, made moving in a breeze.

I have been residing at The Kacey at Kingwood for the past 3 months, and I must say that it has been an outstanding experience from day one. From their exceptional interaction with tenants to the top-notch facilities, competitive prices, and remarkable flexibility, this place has truly become my home. I am thrilled to highlight the fantastic aspects of my stay here.First and foremost, the managements interaction with tenants has been nothing short of remarkable. They go above and beyond to ensure our needs are met promptly. Any concerns or requests are addressed with utmost professionalism and genuine care. Eva and Ty Haynes, two incredible employees at The Kacey, deserve special recognition for their exceptional customer service. They always greet us with warm smiles, and their willingness to assist with any issue has made living here feel like being part of a close-knit community.The facilities provided are fantastic, making everyday living a delight. The well-maintained swimming pool, fitness center, and communal areas offer a perfect blend of relaxation and recreation. Additionally, the on-site maintenance team is highly efficient; they promptly handle any repairs or issues, ensuring a comfortable living environment.One of the aspects that truly sets The Kacey apart is their pricing. Compared to other complexes in the area, the prices here are competitive without compromising on the quality of living. They truly value their tenants by providing exceptional amenities without an exorbitant price tag.Furthermore, I must commend The Kacey their flexibility. They understand that life can be unpredictable, and they have been incredibly accommodating when it comes to lease terms and any unforeseen circumstances. This flexibility has relieved much of the stress that can come with renting, making it a hassle-free experience.Eva and Ty Haynes, along with the entire team, have made my time here unforgettable, and I am genuinely grateful for that. Thank you for creating such a fantastic living space!

Christian Did a Fantastic Job with showing us apartments and giving us all the info we needed for apartments!

This place doesnt have their act together. The application process was an absolute pain and they have hidden fees on top of hidden fees. The rent did not include all the massive amounts of service fees. Best example is a fee for if you wanted to rent out washer and dryer when the units say they already have them and are advertising they come with them. Nope! Thats another slimy fee. This place is new and you can tell they have so many issues with management, phone lines done, and emailing is less than professional. We have gotten approved for multiple locations but at this place they denied a Veteran and Masters college student because they said they were extremely strict since they are a new building. No other apartment had those issues. I highly recommend checking down the street. There are multiple locations that have very similar styles for less price and for an easy process. Kacey also had massive application fees! So you know thats what they do. Steal from the applicants.

Beautiful apartments! Love how close it is to anything you could need 😁

Whew! Where do I even start? Our lease is up at the end of December, and I cannot WAIT to leave this place! Walls are thin, apartment poorly built, you can hear your neighbors take every little step. It’s annoying honestly… People speed all through the parking lot around blind spots with no consideration of others! The gates are ALWAYS broken. Management is rude and inconsiderate.We’ve been asking about these extra fees they have been charging us since we moved in that is NOT IN OUR LEASE!Management says, “Oh it should’ve been there because every resident has to pay it.” Management literally looked at our lease, didn’t see it there, claimed to reimburse us, but we haven’t gotten our money back yet! Called corporate, but corporate only takes the issue back to management in the office. ABSOLUTELY RIDICULOUS! We will NOT be renewing our lease here. Nice apartments on the inside, but the hallways and staircases are always trashy, and no one seems to pick up behind their pets!Oh and let me not forget about the time I decided to study in the business office and I had a guy from MAINTENANCE tell me I couldn’t be in there…. Like, excuse me? Since when does maintenance get to tell a resident what they can and cannot do?! Per our lease agreement, it states nothing about a resident not being able to sit in the business office to study it just says you can’t use the computer for an extended amount of time. When I told him I wasn’t leaving, he went into the office to turn up the volume on the background music.Never have we ever since renting experienced such lack of consideration from management AND maintenance at an apartment complex. December cannot come fast enough!

I really do appreciate that apartment. Maintenance try their best to get to you when I can. The office people are really nice.

Stopped by to take a look and saw Jen today. Such a beautiful place and she was very helpful!

Christian and Kristen were awesome and helped us so much! Made the move in process easy for us!! Thanks guys

Pros: The staff are helpful even after the sale of the property and new staff has been introduced. Convenient mail delivery especially with packages. The cons: I hear the neighbors to the left talking from 12am until sometimes 4am. My upstairs neighbor constantly stomp their feet. I shouldn’t have to ask them not to stomp their feet. Oh, and while I was away, my truck had its catalytic converter stolen in September. The buildings were poorly built. No sound proofing whatsoever. While these buildings are fairly new, I recommend someplace else.Edit: I actually broke my lease by about 2 months (lived here less than 2 years) and moved back to the Northeast. 1: the full time job I had was barely paying rent and maybe one bill and 2: on top of the truck I had when I first moved in the CRV I bought in December was backed into and pushed against the carport support beam after a month of having it. Having a camera near the entrance was no help because it was dark. All I know is that it was a Chevy pickup that backed into my car because they left behind the taillight.I wouldn’t rent here if I moved back because you can hear your neighbors whether they live next to you or above you. Also, no shade except on your patio.It is convenient to have the grocery store and restaurants around, but I suggest finding somewhere else to rent.

These apartments are JANKY! Switched to new management with NO notice!!! When you switch management you alert the tenants and you give notices of new rules and regulations, fees??? No one who works here have any type of respect or integrity!

IF YOU HAVE KIDS DONT MOVE TO THIS PLACE I have a 2,3yr old ONLY LIVED THERE FOR ALMOST A MONTH BEFORE THEY DECIDED TO TRY AN MOVE ME TO ANOTHER UNIT my kids our too noisy Wow but ok.?!😠 we Decided to move completely, if I’m going to have to come out of pocket to pay movers all over again it might as well break lease and go to a better environment for my children !!!! The trash pick up is horrible the floors need to be pressure washed leaked trash all through hallways also the elevators take so long that your better off using the stairs.not a bad place if you can deal with roach infestation ,bugs tend to like the kitchens and bathrooms so be aware!!👀ask me I wouldn’t waste my time. If your moving to an apartment don’t expect for it to always be peace and quiet when you want or need it,if that’s what your looking for go buy a house with privacy… ps.sorry for the bad review but I must be honest to prevent others from losing money and time!

POOR MANAGEMENTWhen I first looked into this apartment complex it seemed like I found a place to call home. I met with a Leasing Manager who was very friendly, but I have no longer seen. After a few months of living at the apartment complex there began to be issues involving ants. There was no food or any trash in my apartment. The whole building I was living in was infested with ants due to somebody feeding a stray cat. Several residents contact management about this issue and nothing was ever done. This was ridiculous since every resident pays for “pest control” and not once did I ever see anyone come to spray the area.I moved to another building shortly after since I needed another bedroom which was very difficult to do since nobody in the front office would ever answer the phone. I called for several days straight and left several voicemails asking for someone to return my call, but was never contacted. This was before they made a claim about their phone lines being down. I eventually went to the front office and finally got help from the only helpful employee named Ty. He quickly was able to verify I was eligible to transfer units and gave me a date when the move in would be occur. Once the move in date began to come up, the management advised me I was not able to move since maintenance had not yet cleaned the apartment. The move in date that was previously selected had been pushed back almost another two weeks and the new date chosen was not a good fit with my schedule.The gate at the entrance of the apartment has been broken for several months now. It was repaired and worked for all of four days. Since then I have been spoken to by other residents that there has been several vehicle break-ins and other security issues around the complex. Ironically, I am a police officer for the area and have my marked patrol vehicle parked in front of my building. There have been no issues where my building is located, but other residents have not been as fortunate. There were several complaints made to me about the courtesy officer residing at the apartment since those residents informed me they were made aware, I was the courtesy officer. A resident stated “Apartment management told me, the courtesy officer had a marked patrol vehicle and walked around the complex at night. I tried to call you, cause I had an issue and you dont answer your phone.”I told the resident I was not the courtesy officer and this is not true since there are no other marked patrol vehicles in the apartment complex.After, I confronted the apartment management and they denied telling anyone I was the courtesy officer. I have asked several times about becoming the courtesy officer of the apartment complex and have even assisted on an incident which occurred when an apartment employee had their vehicle struck in the parking lot. I had just got off-duty at the time and even got back into uniform to assist. I have been given the runaround by apartment management who also had complaints about their current courtesy officer. I noticed there was a review left behind about someone getting their vehicle broken into and nobody ever reaching out to them. It seems the apartment management does not care about the residents, but cares when their property gets damaged and were quick to come knocking on my door for assistance. Not only did I read a review about vehicle break-ins occurring, but also had a friend visiting who had their vehicle broken into. My friend was not parked in front of my building since there is not a lot of parking space and ended up parking down by another building. This is unacceptable and is an issue that needs immediate fixing.

Ive been living in the apartments for 6 months. They are pretty and modern looking style. So far, I havent have any issues with my 2 beds 2 baths unit as expected from a new construction. The amenities are awesome and the staff working at the Royalton are nice and friendly with everyone. A couple downsides probably are the units doesnt come with dryer and washer included. You can either rent them or get them by your own. Also, the construction is not over yet, so yo can expect things to break and fail like the gate doors, and pool. Finally, residents portal is fairly new, so it might be very inconvenient at the time of paying rent or requesting maintenance. Overall, really nice apartments, nice location and community.

Extremely clean and well kept office and public areas. The staff is incredibly polite, professional and efficient.Christiana helped us through the process and not only was she incredibly friendly and professional she’s really knowledgeable and efficient that made her stand out from other complexes. The complex itself is gorgeous and well kept, apartments have a beautiful design and layout. The public areas have a very modern aesthetic that’s very pleasing.

Toured these about a month ago, beautiful apartments. I love the island, the color scheme, & the area. Living room space are not as spacious comparing to where we are now. Especially the A1 floor plan, living room area is very small. So we went with the A2 floor plan. Not much a difference in living room space but can be worked with it. We got approve, but there is a credit check during the application process in case some need to know. The only down side is that these apartments do not come with the washer & dryer. You will have to rent or buy your own. Which is another bill added they we don’t want. I also read another review stating the there is a $30 trash requirement every month, which is also another bill added. So...Even though we locked our spot in, we’re still looking around in case we come across something with similar features & price range but also includes the washer & dryer. I really wish the washer & dryer was included here because I really like the apartments but I think it’s unnecessary to buy or rent them when most apartments in the area includes them especially when on a strict budget. But beautiful apartments overall.

I have been here at the kacey since august 2022 a lease goes up august 2023. I WILL BE LEAVING. The apartments on the outside are very clean, but the inside ever since I moved in, I’ve been getting these little roaches I spoke with the office they said somebody will come and clean them. They never did. I’m still paying for pest control. Nobody comes out. The parking sucks. Nobody is assigned parking spaces and there isn’t enough spaces for anybody. The hallways are trashy. They charge you unnecessary fees and don’t remove them. The walls are very thin and you can hear the other residents conversations. I am on the bottom floor and complained more than 3 times on the floor above me. Playing very loud music and stomping loudly on purpose the residents speed through the parking lot are the gates are ALWAYS BROKEN. The office will tell you sorry but never fix anything. I’m definitely Leaving the first chance I get !!!!!!!

Being at The Kacey has been an amazing! The office staff is super helpful when I have any questions/needs. They always go the extra mile! I feel like my experience with The Kacey has been fabulous. I highly recommend you give them an opportunity. P.S. they love River & River loves them!

I absolutely loved viewing these apartments. Only reason i decided to not rent there was they only has a 2nd floor 2br available. The leasing agent Christian was so sweet and helpful.

DO NOT MOVE HERE. apartments are beautiful & the area is nice but that’s literally it. I relocated from the east coast just to move into a unit with no washer & dryer. I had to wait 2 months to get it. not to mention, the assistant property manager is the worst. I was in constant communication w/someone in the office (ty is by far the best person in the office, such a sweetheart & the only one who has been consistent AND knowledgeable) when applying for this apartment. after the deposits & other typically things were paid.. the assistant property manager to make me pay more fees & jump through hoops in order to get my keys! newsflash: you do not have to sign a lease until you’ve physically walked thru the unit!! she made me sign it anyway being that I was 16hours away & I had a written email stating someone would pick them up for me (per instruction from the other member in the office). thank God I don’t see her anymore, such a pain. oh, they sneak in hidden fees that aren’t discussed prior to paying anything. NOTHING IS INCLUDED BTW so don’t let them lie to you. I’m paying $150 more a month than what I signed up for. not to mention the bills that I knew weren’t included. the gate is ALWAYS broken, just useless. maintenance is timely but lazy. I asked to have my hot water turned up for my shower twice (my sink gets way hotter than my own shower) and it’s still room temp. As much as I don’t want to move again, I’d rather deal with a better & more professional apartment complex than renew my lease here.

Pretty quiet complex, maintenance request gets resolved pretty quickly...I would recommend it.

Update: still no response from the management. I have to bend an arm and a leg to get a reply from them and they do not care at all. They have been keeping me in the wind for over a month now. So far the Kacey at Kingwood has been a truly awful experience and dealing with the staff in the office has been worse. They do not care and will not respond to any calls or emails. Do not live here.Current resident: I have lived here for close to 3 months and I haven’t had internet this entire time. The management does not seem to care or make it a priority to get this issue resolved. The wiring to the apartment is bad and they are unable to get someone to fix it. They do not return calls or emails and have offered no solutions. I would recommend to not live here if you like basic modern necessities. I am looking at ending my current lease as it has become just an expense storage unit for me.

Christian was very helpful with helping us moving into our apartment

Beautiful complex! Office staff is friendly and helpful.

Had a great tour with our wonderful leasing agent Deja! She was nice and very helpful. Apartments looked clean and new. Even if we don’t decide to live here, just wanted to say our touring experience was great!

I spoke with Christian and he was knowledgeable and easy to talk to

I have been living here since the property was under construction and have had a magnificent experience with all team members that work here. Maintenance is super prompt with work order, property looks immaculate very well kept up with. I will be soon renewing my lease for another 15 months love this place !!!

Christian was a pleasure to tour with you your apartment homes are very beautiful hope to possibly make it home soon.

The Royalton is a great place! As soon as I walked in it felt like home! The leasing agents and property manager were all so amazing to me. I had the best experience there, and I’ll definitely be leasing there in the future! I almost want to go back for another tour to just bring my friends to get the same experience!Thanks Royalton team for being so AWESOME!

I recently moved out & I usually don’t leave reviews, but I just had to say that Ty has been phenomenal during my stay && move out. Thank you so much for making everything smooth & pleasant! You’re a star!

The Royalton is a beautiful place to live. Everyone is nice. Brittney is simply amazing and a blessing to us. She is very knowledgeable and professional. She answered all our questions and helped us in any way she could. You can hear a little noise from your upstairs neighbors. However, its an apartment and to be expected. We would recommend The Royalton to anyone looking for a beautiful place to live and to call home.

If you want ghetto then this is the place for you. Rude, arrogant tenants with no respect for people or vehicles. If you want to worry about your safety then move on in! There should be plenty of vacancies with the amount of decent tenants refusing to renew their leases.

I really wish they’d get a grip. If you’re looking to move in, expect the wait to be EXTREMELY long. I was already approved and have been trying to get ahold of them but the leasing staff is pretty much non-existent.I don’t normally write reviews but this experience has been horrible to say the least. Every time I call, no one picks the phone up, except this last time and when leaving a message, don’t expect them to call you back. I was told the leasing staff is out all week for some reason? I asked the lady there some questions I had about the complex and she was pretty much clueless. On the website it states “free washer & dryer... ask us how.” She told me “no we don’t have that. I don’t know what you’re talking about.” I told her it was literally on the website. False advertisement?I’m beyond upset. These apartments are really nice but are now making me second guess living here because the staff is HORRIBLE!!!

HORRIBLE STAFF!!!I been into several apartment complex and definitely this one takes the worst staff that I had ever encountered.Me and my wife were looking for an apartment since September 2021, we found this one in an online ad and decided to go check it out. The first time that we went the leaser was rude, and made us wait 30 minutes till she finished talking to her son. We apply a week later because she said that we need it to apply before checking what was available. We try to contact them for weeks, and we didnt get a response from them. We talk to the manager and she was worst than the leaser that we got first, and told us in other words that we werent welcome there.If you guys are looking for an apartment, I would recommend go somewhere else, these people really dont care if you want to live there or not and they will make you feel like that.

I second everything that Laurie said in her review. New staff is friendly and helpful. The catalytic converter was also stolen from my vehicle and my neighbor thinks he’s a DJ. 2 weeks ago I was able to join their birthday party from my side of the wall and sing along. I would love it if they can setup cameras to look over the parking lot, my catalytic converter would have appreciated it before it was ripped away from my car.

Sure-who should I call? Because your office did not seem very interested in what I had to say back in September when I was first contacted by your credit collection company?These apartments allowed a tenant to commit identity theft by not performing their due diligence in the credit application process. I am not a customer nor will I ever be so they dont care. I would be careful though since they get all of your information on the credit app, whats to say they wont sell it to someone else.

Living at The Royalton at Kingwood has been awesome! Its location is highly convenient. Youre literally a stones throw from nice restaurants and an HEB, and the propertys amenities are very nice. Although its close to major highways 59 and Grand Parkway, its nestled between trees and a heavily wooded neighborhood typical of Kingwood.The leasing office is super friendly and attentive. In addition to all the excellent amenities, the floor plans (there are many) are designed to maximize space and style.So, I highly recommend The Royalton at Kingwood for those renters in the area looking for an excellent and convenient upgrade in their living.

Tracie was the nicest leasing agent I have ever had the pleasure of working with! She was very accomodating and patient and Iooked at one apartment twice just to be sure. The whole process was very seamless and easy and I cannot wait to move in! I highly recommend these apartments, they are beautiful!

Had a great experience during our application and touring process

I went to tour the apartments and the apartments looked great, i spoke with a guy named Christian and he was great with the tour 👍🏾

The 5 stars is strictly for the leasing agent Christian. He is an impressive leasing agent and always calls back. Kudos to you man!

This place charges you for everything.1. $9 for a PARCELPEN that can not be taken out even if you don’t use it. Than a third party tries to charge you more money just to use something that the apartment complex already charges us for.2. $35 for velvet trash a month plus $50 for garage. If you leave your trash can out just for 1 day even if you have an emergency that you can’t get to back home to take your trash in it’s $125 charge. They have time to walk around to see all the things that you could be doing wrong but they can’t seem to spend any money to fix their front gate.3. Front gate has been broken for months, fixed for 2 weeks, then breaks again. “Don’t worry they charge you $15 a month for that as well”. The front gate just wide open now. Due to their lack of security at the front gate, there has been a few cars broken into and one car got all its tires take and is now just sitting there with no tires.

I build commercial buildings for a living and I can tell these apartments were built very poorly. These apartments lack insulation and ventilation. My apartment feels humid 90% of the time, my clothes & furniture feel wet. My hats & cowboy hats began to collect mold within a week of having them in the apartment. The gates are always broken and I have lived here for 8 months and the pool has worked for maybe a total of one month. Along with that the management in the front office is rude and sarcastic.Does anyone else have a problem with humidity in their apartment?

I love the environment and the friendliness of the residents. Ty Hanes has helped me with every problem i have had. Haven’t been many but he has been quick, respectful, and eager to every need i have had. Great guy.

Lived here for 8+ months and while surface level it looks nice, if you look closer you notice all the flaws.The only reason I’m giving it 2 stars is because for right now the apartments are still “nice” because they’re new. And it’s in a great location. (You can literally walk to HEB).Most amenities that are promoted we generally don’t have.Pool? We were suppose to access to that end of July 2020. It’s February 2021, and we’re still not allowed in.Bark park? What park? No designed fenced in area to let dogs run around. It took forever for us to even get dog waste posts and even then people still don’t clean up after their pets.Gated access? Most of the time the front gate is left open. Can’t get the back gate to work. If by some miracle the gate is closed, “guests” just wait for someone to leave and rush in.Package lockers? Surprise! You have to pay to set up an account then are charged monthly for them. You also have to pick up the package within 3 days or else you’re charged a hold fee.Management here doesn’t enforce rules at all.Trash only supposed to be put out Sun-Thurs between 6-8pm in provided trash cans. Nope. Trash bags sit in hallways sometimes since lunch time piled on one another. Trash cans are to be taken inside by 9am next day. Let’s keep them in the hallway for over a week.Assigned carport spots and tow cars illegally parked? No tow trucks in sight. And guests constantly parking in assigned spots.Packages left at your door by some delivery drivers if gate is left open, so packages could have potential to be porch pirated.

Excited, and looking forward to moving in soon.All the staff at The Royalton have been beyond accommodating to me. Answering every little question, and providing a seamless and good experience. I should thank, and mention Cristina, and Trenard, for all the personal time they spent with me. I don’t move often. This will be a big move for me. I know I am in good hands with Manager Brittany as well. Thank you all! Miss Kim.

Kacey management extrely bad,worse and its not the previous apartments. We were looking for apartments to move in, and we found these before they were called the Kacey. We fell in love with the place and we started to do the application for it.everything was going smoothly and we got approved we were supposed to move in ASAP, we got our paperwork and all we needed to do is pay. The next day we went to go ask how many checks they needed but once we got there we waited for 1 hour until they finally assisted us. The first thing the manager said to us was what are you guys doing here again. We felt like we werent wanted there. They lied to us telling us that we were accepted and then the day we were going to go pay they tell us we arent accepted that our application was denied.bad service.horrible people.No its not the previous management that gave me the bad experience, it was the new management the Kacey. Bad management.

I have been working with Stephanie and she has been very professional, helpful and knowledgeable. I asked many questions. Stephanie was very patience with me and after a few minutes she knew exactly what I needed in my new home at The Royalton at Kingwood. Because of Stephanie I feel confident in my choice. I cant wait to move into this beautiful community, knowing that Stephanie will take care of all my needs!

We have lived here for almost a year and will not be renewing. We have reported many trashy parties with screaming and pounding at all hours of the night.I do not recommend living here it is not a peaceful environment, more like a frat house. Security is non-exsistant, lots of littering and loitering. Gates are always broken, excessive speeding around parking lot… I could go on and on…

My car has gotten stolen out the parking lot (navy camaro ss) and they claim to have cameras. No one has called me or responded to my emails. Ive ask to get out my lease and got no response as well. Horrible experience so far; not safe clearly😡

These front office never picks up the phone and they are not very welcoming. They also charge an extra $75 if your key fob is broken even though they are supposed to be new!! The doors in my apartment have been expanding because of the humidity. Everything in my apartment is wet and has a humid smell to it. These are the worst apartment I have ever lived in. It always smells like weed in our hallway and the smell lingers into my apartment.

I toured these and they are beautiful. Nice big cabinet, island, patios, and walk in closet. One building has an elevator. Only the smaller units have a bathtub. The bigger units only have a shower. There is a 2 bed with both a bath and shower. The 815 sq. ft one has decent living room space. The livingroom space is extremely small on the smaller units. Makes me feel like the kitchen island takes up too much space. Maybe thats just me. The bedroom on the smaller units is small. The kitchen would be your biggest asset in those. The 815 out of the ones I toured ( I didnt see the 776) had decent space for 1 person. You will need to rent or buy your washer and dryer. Valet trash at 30 a month is required. I choose to upgrade to a bigger unit where I am. But I wouldnt mind living here, just wish the bigger units came with a bathtub and that all buildings had elevators

I have been living here for 6 months now and I can totally say I love this place. The units are brand new and very luxurious for a reasonable price, the amenities are awesome and the management is very helpful and responsive to any problems I have had so far. I would totally recommend the Kasey as living here is has been above my exectations.

Beautiful Apartments. Staff is inviting and patient

We havent moved in YET (🙏)! This place is amazing. Tracie is extremely helpful and short and sweet and to the point when showing the apartments. Request Tracie! Very kind and helpful with the whole process! Me and my wife are very much looking forward to living here!

I’ve loved my experience here!! The pool is always warm and well maintained. The parking lot stays clean and there’s plenty of space. The staff has always been accommodating. I couldn’t be happier with my experience here 🙂

This place has an hidden words from their mouth. It’s a scam once you’ve done your paperwork. They’ll tell you a different story for you to pay to move in. It’s all about taking your hard earned $$$$!!!!! I don’t recommend waste of your time.

Nice facility, nice staff. Christian and the maintenance team are great

Mine and my husband’s experience with the people at the kacey at kingwood was amazing the office personnel; Eva is very helpful and awesome! Made us feel like home! ☺️

Had a great year here, only moving because I needed to be closer downtown houston. Good staff and maintenance team, and I loved the layout of my A5 1 bedroom unit.

Absolutely terrible place to live only one internet provider too chose from… Suddenlink…. It cuts out at the most inconvenient times I work from home part time and my girlfriend is a teacher.. so there’s that but that is not even the half of where my strife begins… we’ve been dealing with a troublesome neighbor for well over half our lease the management team is never to be heard from over the phone the best way to get a response is to wait days possibly and more than likely weeks for an email back… this woman has been beating on our wall for every sound she hears regardless if it comes from our apartment or not it’s absolutely insane behavior when we reported this the management team or whoever is even in control of this place asked us to provide VIDEO PROOF (actually laughable) and to my surprise I was actually able to (after many attempts and many disturbances and police DTP calls) provide video proof the ludicrous behavior it still obviously wasn’t enough to warrant any kind of action because as I’m typing this long and possibly never to be seen and forgotten story I am awake experiencing pounding on my wall all the while my girlfriend (and local teacher) of 2 years is trying to sleep I must try and do something… hopefully but not likely something will be done… I do not recommend living here at all unless you love headaches and empty promises 😀EDIT: oh and If you have any problem at all on Sunday just go to church and pray cause there’s no one to be foundUPDATE: My girlfriend was asleep at 10PM lastnight when the knocking and beating started again it was so loud and frequent, the downstairs neighbor and even the neighbor beside her started beating on their walls we obviously couldn’t do anything at the time so we waited till this morning to hopefully talk to someone… (apparently business hours are when they deem fit not on a schedule of any sort) no answer from the office telephone so why not walk to the office and explain right? Wrong as soon as my girlfriend explained the situation the clerk or whatever they call themselves thought it was actually amusing that 4 to 5 different apartments were all beating on their wall due to one woman… so there’s another reason to move to the Kacey… when you’re having difficulties just come get laughed at here too!UPDATE: it’s a months later they’ve given the tenant that I’ve had issues with for 3/4s of the lease a “warning” yet here I am still having someone put holes in my wall while I’m asleep… this is by far the worst apartment complex I’ve resided in in my 30 years of life… it’s absolutely ridiculous and inexcusable this problem should’ve been dealt with long ago but here I am typing on google… I really hope someone reads this and saves their money in this economy this is not the place you want to live.

Been at kacey for 3 years now. Until now were very happy and very comfortable, property is always well taken care of and maintenance is very quick. Staff is very friendly we appreciate the Kacey!

The property is very nice and in the office people are very nice and caring

The complex is so nice. And I love that they are new and in a great location. The staff was more than accommodating and very friendly.I toured with deja and she was very knowledgeable and made it such a great experience.10/10 would recommend!

Nice view of the pool very clean

The apartment complex looks great but there was ALWAYS something wrong. Ty the leasing agent is absolutely amazing. He knows more than the managers.

Going on our daily walk with my aunt Monica. We watched this property grow and our curiosity plus total boredom led us to explore this place. Trinidar energy was needed after our 4 mile walk. Can’t wait to see the finish product

Moving process was very easy. Ms. Eva Garcia is very helpful, efficient ready to help. Very well managed property.

Great apartments complex, really quiet and clean! The property staff are extremely nice and professional, especially Christina. I really enjoy living at the Royalton.

Eva was absolutely amazing and got me and my mom an apartment within 5 hours! It was amazing service would definitely recommend!!

I came in to look at an apartment and the service was great. I talked to a young lady Ms. Deja and she couldnt have been more helpful and polite. Highly recommend The Royalton apartments.

Loved the units shown at this property. Giving five stars because I had a great interaction with Trendnard-very friendly and welcoming staff, ready to make this my future home because of it.

Love this property from it’s wonderful staff to its apartmentsVery helpful and friendly staff at the front office I spoke with Emily and she was very helpful and knowledgeable she answered all my questions and helped me thoroughly throughout my application process I would 100% recommend the kacey if you’re apartment hunting

I want everyone to know that Ty and the management made everything so easy on our move in. We greatly appreciate how patient they were for us. Thank you all so much. We love it here!

So we are first time renters me and my wife and were real scared to do that jump from leaving our parents and we came across the Royalton they where affordable and yet so luxurious and to know we are in good hands made it all much better Ms,Christine in the office attended to all of our needs with no hesitation at all shes been above and beyond for us any questions or concerns she attended to it with a priority the royalton is an amazing place but the people in the office make it just as great definitely will recommend to anyone

Great community to live in it’s very peaceful and quiet!!!

Pros: LocationCons: the apartments have mold!!!! DO NOT MOVE HERE. Management is rude and they are always to busy to handle your problems. Especially building 4. Do not move into building 4 our furniture grew mold and so did our clothes.

Locations is great, apartments are nice and reasonably priced. Love the staff, we are renewing again this year.

Toured last week with with Ty he was so friendly and genuine . I loved the property & decided to move forward with moving in next month.

I have been looking at apartments...I absolutely loved these.Miss Deja in the office was so nice and helpful. She was very friendly and helpful.

Had a wonderful tour of the property with Tracy. Beautiful apartments and amenities coming. I just leased an apt for September and can’t wait to move in.

My experience with the people at the kacey at kingwood was amazing the office personnel are very helpful and are awesome! Everything is beautiful here.

Great customer service from leasing agent Ty . He made my move in very smooth . Also very helpful with the process and welcoming .

AS A RESULT OF THIS TERRIBLE WEATHER THAT WE HAVE RECIEVED HERE IN HOUSTON I WAS FORCED TO MOVE BECAUSE MY OLD APARTMENTS WERE FLOODED AND I LOST EVERYTHING I OWN .. SO I AM ALREADY IN A PRETTY BAD SITUATION AND IN A BAD MOOD... BUT I HAD THE PLEASURE OF COMING TO THE ROYALTON AT KINGWOOD THAT WAS RECOMMENDED BY A FRIEND AND LET ME TELL YOU I WAS VERY SURPRISED BY THE WHOLE LOOK AND ASPECT OF THE PLACE VERY MODERN TOUCH AND GREAT LOCATION AND THE STAFF WHERE VERY KNOWLEDGABLE OF ALL THE AMENETIES THAT THE APARTMENT HAD TO OFFER... THUMBS UP TO THE LEASING AGENT THAT TOOK ME ON A TOUR CRISTINA SUAREZ SUPER HELPFULL IN THIS MOMENT OF NEED... THUMBS UP ROYALTON MY FUTURE HOME...

Christian is a great employee!!! Very helpful and nice!!

Very informative!! Great guide!!

Great Service , friendly faces. Thank you Ms. Eva Garcia for making my moving process easy!!!😊

Eva was really amazing & and helped us with the move in! Made it so easy.

Extremely convenient online access and from management all the way down specifically Ty are amazing people to deal with also there was no hassle at all; thank you Ty and coworkers for the opportunity.

This place is awesome! Brittney was extremely helpful showing me the apartments. Thanks so much Brittney. I am very much looking forward to living here!

Nice clean rooms, nice neighbors, and privacy. Theyre still putting the final touches on the place but after 4 months I have no complaints.

Amazing service and really confident.

We just moved in and we love it here!! Special Thanks to Ty for getting through the whole process! Thanks to the manager and asst. manger for all their help too!

Christian was awesome and friendly. Appreciate all the info

I was considering moving to this pan r but after reading all the reviews I better take my money somewhere else.

Love this place . Very kind and patient ! Will definitely be looking More into getting an apt here .

I had an excellent experience with Mrs. Eva Garcia. She was very professional.

Eva was amazing. Her customer service was absolutely incredible.

Christian, helped out a lot!

These apartments are very, very, nice!!! The staff are so nice and professional

I came in and Ms.Deja helped me out. She was immaculate and went above and beyond!

Staff is amazing, and property is very well taken care, always very clean and presentable

Great manager and helpful team.They take good care of their clients.

Went shopping for an apartment and as soon as I walk in everyone was so nice, so happy this will be my next home !!!!

Friendly and very helpful staff, and very well maintained common and living areas.

Great management team, spacious apartments, nice value.

Nice well kept living space.

I enjoyed it

Awesome Staff Daja so helpful & friendlyHappy

Nice community

Poor communication with tenants/ applicants.

Very cool place

Great Place

Great friendly staff!

Management is not responsive.

Love it !!

They made us feel at home, apartments are very nice tourist was nice and open with us!

My experience here has been nothing but positive!The whole office staff has made everything super easy, they are all such a great team. Also Roberto in maintenance is always whiling to help no questions asked, truly just awesome all around. 10/10 so far!!!

The employees are very friendly and helpful. They keep you informed of any problems and fix everything quickly. In general, it is quite quiet here and from time to time a neighbor plays loud music. Ive been here a few months and its the best apartment experience Ive had so far.