Sterling Association Services Inc.

After numerous attempts to be able to sign in to my Sterling account, Jay T. was the only one who was able to help me. He figured out the problem immediately and helped me to fix it. He did a better job than the IT department. He is an asset to the company and I give him 5 stars!!!! Thank you Jay T.

Amanda DietrichCustomer Service Rep.Did a wonderful job guiding me through your portal reviewing my account, and clearing up inconsistencies on mailing address, phone number, payment method, that was all incorrect on my account.

Danielle C. Was patient while walking me through paying property assessment and trail assessments being that I live in Kingwood.I truly appreciate the time and effort.She put into helping me.

My experiences with this group have not gone well and were on the verge of court intervention. Aubrey Rodgers came in to assist with my issues. The response was very positive and professional. My issues were addressed and corrected promptly as is appropriate. Because of this persons professionalism and competence, court intervention was avoided and the issue was resolved. I greatly appreciate the response and assistance I received. Thank you.James C. Dinnerson, Jr

I really hate that our POA deals with this management company. Communication is horrible as they are rude! I have been asking for my EZ Tag to be completed to go through the gates and its been over a week. Ive emailed 3 times and called about 4. No one answers the property so i have to call another number in kingwood. Just Unprofessional and not worth having for management.

Serena is amazing. Every single time I have reached out with a question or request based of a concern, she always responds promptly and always with responsive action. I cant think of anyone with that quality of service

I want to give a big shout out to Rebecca. She is very professional, responds to concerns and emails very promptly, and cares about issues that arise in the community . Thank you Rebecca for what you do for our neighborhood!!!!

Shanae Baines was able to assist me and take care of my issue after weeks of trying with others. She was kind and patient and made sure to get answers for me!

I had the pleasure of speaking with Danielle the other day at Sterling and she was very polite and professional and took time to address all my concerns and questions. Thank you Danielle for all your help!!

Miss Danielle is a nice person. Really appreciate the way she attended to me.

The Elm Grove Clubhouse was perfect for my daughter’s baby shower. It was beautiful and had all the amenities needed to host the party. The extra room was great for the kiddos to play don’t let the balloon touch the floor. 😊 Caitlyn O’Toole was super sweet with my many questions and responded to my emails very quickly. Much appreciated!

I needed assistance ASAP replacing my roof after the hurricane Beryl while ensuring compliance with HOA guidelines. Caitlyn O’Toole not only promptly facilitated the approval process with exceptional efficiency but also demonstrated remarkable dedication to addressing my home’s needs. I am truly grateful for her outstanding support.

Aubrey was amazing. She responded timely and helped me promptly.

Office staff was kind and understanding. Serena is always helpful and I am so appreciative of her excellent customer service. It is rare to have a pleasant experience with customer service but I am always happily surprised with the communication and problem resolution when Serena is involved.

Kaitlyn did a supper job. She got very fast approval and handled it smoothlyJames Bowen

Serena made me feel like as a homeowner I was a priority. I expressed my concern at the board meeting, sent email as follow-up per her request, issue was resolved in a timely fashion and she called personally to let me know what was going to be done. Definitely gave me a different perspective than how HOA is perceived. I felt valued and respected. Thanks Serena!

Ive come to the office a few times and Danielle is always a pleasure to work with.

Serena Peterson, Account Specialist - Kingwood, is the very efficient and knowledgeable working with me and our community. She responds quickly to my inquiries and requests as well as assisting property owners who contact her. Serena is a terrific person working at Sterling Association Services.

Worst experience ever. There were a lot of no this and no that, soon after the deposit. They also didnt allow any walkthroughs. On the day of the planned event, they only allowed the doors to open one hour before. Turned out, the a/c had been broken and it was like a sauna inside. Long story short, we had to re-route all of the 100 invited guests to a last minute venue. They didnt have a time line of when the repairs would be made, nor could they determine how long after the repairs it would take to cool the place down. Still waiting on a refund, as apparently this takes 6-8 weeks. Unbelievable.

This is the first time I have ever had to get HOA approval on anything. It was incredibly seamless, quick, and comprehensive.Caitlyn O’Toole was very quick to respond to this application. I can honestly say I was expecting difficulty, but I was wrong. This was incredibly simple. Thank you so much, Sterling!

Shellie Wright was extremely helpful when I called upset because of a letter I received. She took her time to over the letter and explain what everything meant. I appreciate the customer service she showed and was able to diffuse the situation I created. Thank you again Shelly for having patience with me!

Danielle was very helpful and friendly! Great customer service! Thank you!

Sterling ASI is typically △⃒⃘Lways willing to help residents In their communities solve any issues that are coming up. I recently had some issues with pool tag registration and Danielle was able to help me solve said issue. They are prompt and make things happen. Thanks.

They manage our HOA, and I always deal with Alejandra. She is very fast in responding to emails, and very fast to deal with any issue. There is always some issue with the landscaping company, and she manages to follow up with them and make sure that the issue is resolved. I really appreciate all her work for us.

I recently called in to ask some questions about the property, and Danielle was so informative and patient. Thanks Danielle! You are a real gem!!

Caitlyn OToole responded promptly to my request. I was very happy with the communication from Sterling. They made the process easy.

Caitlyn responded quickly to my request and approval was received the same day as I submitted my application! So awesome!

Serena with North Woodland Hills Sterling HOA has been a major help in assisting me with navigating the process for approval for my fence project. She is extremely knowledgeable, personable and professional. She made the process a breeze and pleasure to work with the HOA.

Danielle Carmichal offered customer service that was second to none! Would definitely recommend her as your girl!

Great assistance from Serena! She has been very helpful with all my compliance dealings with the Association, and always responded in a professional manner. Many thanks!

Five stars to Serena Peterson. She is very sweet, very professional, so helpful and quick to respond to emails. She made my process of renting out the clubhouse easy.

Caitlyn was so very prompt in attending to my property issues and guiding me to the correct departments, during the process of my attempts to restore my property back to it’s former state. She was gold.

I will admit that Sterlings website is not super user friendly, but might be more because of my lack of computer technical skills. However, Shellie did a great job helping me figure out how to process my annual fee payment. The staff at Sterling are always very helpful, friendly and professional. I appreciate all they do for us!

Good customer service every time I called and when I went into the office to pick up pool tags. Had a formal complaint been submitted and Arielle was nice enough to take charge of my issue and confirmed it had been taken care of. Very welcoming to my new community.

I had an issue with a leaning tree on the property behind my house on the HOA side. Caitlyn was able to get the issue resolved. Just had to wait until the rain stopped before the tree service was able to remove it. Thanks Caitlyn.

I submitted the application to replace the siding and to paint our house thru the website. They notified me that the attachments didnt go thru for whatever reason so i just emailed them the attachments. A little over a week later they sent the approval notice but it went to my spam folder.

As a new resident at Marcello Lakes, I wanted to make some modifications in my new home and anticipated waiting a long time for approval. However, Sterling Association Services, aka our HOA was expedient, serviceable and accommodating. Within one week, we had approval. The communication was spot on - very clear and concise. This is the best experience Ive had with an HOA.

My 5 stars goes to Brooke B. She is very professional and knowledgeable regarding the questions and issues I dealt with regarding the HOA I was a member and managed by Sterling. Thank you, Brooke, for all your help and helping me navigate through the legal aspects, you are a true asset to Sterling!

Caitlyn and the Sterling team were great to work with in processing my request for an addition to my home.Ron Barr

As an HOA management service they are tops. Cathy Hooper in particular provides excellent details about meetings and promptly answers emails. She acknowledges the concerns of the Woodridge home owners and makes sure we understand she will get with the various board members to make the aware and follows up with answers.BK

I want to especially thank Danielle Carmical for helping me this morning with retrieving all my account numbers. She was very attentive, understanding and patient!! Thank you for the awesome job!!!I would also like to thank Kaitlynn for all her help and information she provided me with.

Caitlyn OToole answered all of my questions in full detail and was extremely courteous and polite she made me feel very comfortable letting her know all my concerns and after speaking with her I believe she is an asset to yalls team so thank you Caitlyn for being an amazing person and very professional. Im going to recommend your services to everyone I know.

Sterling Management did a great job in quickly and efficiently staffing our proposal for renovation to our patio. In particular, Caitlyn OToole was very proficient in ensuring everything was done in a professional manner.

My experience with Sterling Asi has been fine until recently. (Although I dont see their purpose, besides us paying them to tell us what we can or can not do with OUR homes.) I had the opportunity to speak with Teresa who was very helpful! Thank you Teresa! I also spoke with a girl named Serena who apparently is over my account, and she was very disrespectful! She needs to take a customer service course. She blatantly disrespected me by addressing me and saying Whatever your name is! How rude! Do better, that is just unacceptable!

They were able to expedite our roof request for us. We had a leak coming in and they responded very quickly to our need. Thank you so very much!

Called Sterling ASI and spoke to Richard and he helped me pay my 2022 Assessment online. He said I could do a review if I wanted...I tried, but couldnt figure it out..so called back and this time spoke to James and he helped me with navigating on google maps. Both Richard and James were extremely helpful and patient with me. Kudos to your company for having employees that are kind and courteous!

Our company does a lot of business in Sterling ASI HOA and Caitlyn O’Toole is always very helpful and responds back quickly when we have questions or concerns. We fill she is a great asset to Sterling ASI.

I needed assistance with my assessment statement and downloading my account details. I used the live chat option that was available. Danielle C was able to guide me through what I needed to do and was able retrieved what I was looking for in less than 3 minutes. She was a great help and took care of what i needed.

Rebecca has been an asset in guiding our trails association, and assisting with our duties.

It is fantastic to work with Sterling Association Services and Caitlyn OToole. She processed the permit application for a new roof and exterior painting very quickly. I want to thank you so much for processing my application.

I recently spoke to a lovely young lady by the name of Arielle she serviced my aunt very well! She was beautiful informative and her customer service was phenomenal! Great worker Sterling Association Services she deserves a raise!!!!

Cute, clean park. Caitlyn O’Toole answered my email quickly and professionally.

Emailed about 2023 pool tags and Caitlyn O’Toole was very quick to reply. She was super helpful, professional, and friendly, which is all I could ask for! Keep up the great work!!!

JoiNesheia Jones with Sterling ASI was a blessing to work with. Being a first-time user of Sterlings services, I had no idea of the process to follow. Joi answered my many questions. She was patient, professional, and knowledgeable. Two days after our conversation, I sent an email requesting further assistance and immediately she responded, further relieving any concerns I had. Thank you, Joi, for helping me.

I spoke with Estephany who was wonderful. My wedding plans got ruined with the weather and she helped me rent the clubhouse in our community with only 3 days notice. She was punctual the day of for the keys, and lockup. I loved working with her, she made everything so much easier and I look forward to working with her in the future! Great asset to this team!!

Worked with Caitlyn OToole for ACC approval on replacement windows. Emailed all docs on Sat, received confirmation email on Monday. Received 2nd confirmation email on Friday & APPROVAL letter on Monday....cant ask for better service than that! As a former HOA board member in other subdivisions, I think Sterling is one of the best management companies around and very easy to work with. Keep up the good work, yall.....Northshire appreciates it:-)

Aubrey Rodgers was there to help me with the questions that I had. She was very patient and understanding, when it came to my questions and concerns. Aubrey is very professional and knowledgeable. I enjoyed chatting with her!

Caitlyn OToole was great responding to our needs. Quickly responding to our applications for our house repair projects.

I have nothing but negative experiences with this company. Rude Rude Rude unhelpful inconsiderate people just taking up space. Absolutely trash website that doesn’t work and the their office is a joke. I don’t think these people Own homes or they wouldn’t be this indifferent. Can’t wait until these people are out of the community and I don’t have to pay them to waste my time.

Danielle Carmical was a delight and very professional what a great asset to this organization. She handle my request with zeal. It is so nice to see some companies hire fantastic people. Good job!

Danyelle was a ray of sunshine. I came into the office to pay my HOA fees and Danyelle greeted me with a beautiful bright smile. She was very friendly and had a great since of humor. We laughed together and it made my day. Laughter is food for the soul and Danyelle made my day. I enjoyed the few minutes we spent together. We need more people like her in this world.

Only two things needs to be done :1. People needs to clean up after their dogs .2, Homeowners need to cut grass on front yards and clean up weeds on flower beds and around trees.Caitlyn O’Toole you did great job activating my pool access card.Thanks very much .Best RegardsR. Uscinski

It’s been a pleasure working with Juan. He has come into our office and we have done great work together for his communities. Look forward to doing more business together!

Attentive, accomplishes tasks in a timely manner. Lacey and Alejandra are professional, courteous and efficient. Working with them has been so much easier than with our previous HOA management company. As a board member, I have been pleasantly surprised and I don’t get to say that often

I could not be more pleased with the service that I received today from Serena at Sterling Association Services. She was so professional, efficient and patient in answering all my questions and assisting me with the website. I hope that if I every need any assistance again I am lucky enough for her to answer the phone to assist me in the future.

SterlingASI manages our HOA in our community and April is our administrator. I just want to say how wonderful she is. She is professional, returns emails within a timely manner, any issue I have, she listens and addresses it. She follows up to let me know the progress of anything that is being worked on. She is an absolute gem and I enjoy knowing we have someone who is a true advocate for our community.

The pool tag lady Arielle Profit. Im delighted to say she maintained an excellent attitude with me as I attended to my autistic client manic episode phone call. Thank you and appreciate Steeling association services. 💯💙🫶🏾

Danielle Carmical was very helpful to me as I was responding to HOA letter and request. She listened to me and directed me to whom to contact within the Sterling ASI. And the person that she directed me to was extremely helpful with the application process.Sterling ASI should be proud of such an outstanding professional and should encourage her to keep up with the great job that she is doing.

Shellie was extremely helpful in assisting my to navigate the new payment process. Wonderful and very patient customer service.

Ms. Caitlyn OToole did a every good job of assisting me with the final steps to complete the pool access process. Thank you

Caitlyn O’Toole is always helpful when i speak with her. Thank you for helping me get my application approved!

Rebecca Ananiew our manager excellent.Our Hoa is very satisfied.Submitted by j kelley PappPresident.Our service from Sterling continues to be excellent. Jk 9/11/23We remain very pleased with our Sterling Management Company. We are a wonderful community in Kingwood. We get a lot of kudos about our services and most of our residents seem happy.Again, Rebecca Ananiew, Caitlyn and the office staff are to be congratulated. jeanette kelley papp, President

Caitlyn was very responsive in getting our architectural application approved for replacing our roof. Thank you getting this process sped up

Wanting to give Cudos to Danielle for being a really great Account Specialist. Debbie and Ed Beard, on Newport Shore Dr.

Danielle Carmical was very professional and responded well to my call to the office today informing me that the FAX I sent in was received, in response to the power wash I recently completed for my house. Danielle is great to work with!Alexander Nworji, homeowner

Our representative, Caitlin O’ Toole, responded quickly to my original submission. She was very helpful in clarifying the need for additional documents. Overall 4⭐️ rating!

Caitlyn helped with the issues I was having on my online account in a quick manner and was able to resolve the issue that I was having.

Had a great experience working with Caitlyn! She is professional and has the right experience for her job! Amazing communication!

I replied on Monday to a Compliance Request with Sterling Association Services, Inc. who manages the Home Owners Association in Mills Branch. I received a response the next day from Caitlyn OToole, an account associate with Sterling. She was very prompt and professional with her response. She closed out the request after having explained the guidelines for trash pickup. It was a good experience!

Hi! This is Ken Ancarrow using my wifes google account to respond to your great service regarding the notification of our winning the Hunters Ridge Santas Choice Home Decorating Contest. We were pleasantly surprised by the award and very appreciative of it! Caitlyn OTooles notification efforts were right on target too! Keep up the good work! We look forward to receiving periodic updates from Sterling Association Services.

We requested an approval for a remodeling project in our back yard. We received a great support from Caitlyn O’Toole, and our project was approved in a week. Thanks Sterling!

I am a new owner of the kingwood community. I was requesting a tennis court access key and Caitlyn get this all set very quick. I really appreciate it.

I needed a new roof. Applied at Sterling to get the new roof. All staff was helpful, friendly, and fast. Including Caitlyn OToole. Had an approval in less than 48 hours.

Thank you to Caitlyn OToole for giving such quick attention to my request for new roof approval . I am glad to be able to get the project started with such a timely approval..

Caitlyn O’TooleAccount Specialist - KingwoodSterling Association Services, Inc.Caitlyn, took care of the issue I had. This was really GREAT!

Huge thanks and shoutout to the ladies at Sterling Association! HOA isn’t always such a pleasant experience but Joy and Kaitlyn Can sure prove that wrong.Lovely atmosphere, they did an amazing job to be as helpful as possible and did it with a smile too. Outstanding service ! Thank y’all!!- Liz

Alejandra has been taking care of our HOA day-to-day issues and has done a wonderful job . The whole Sterling ASI staffs that we deal with from Woodland to Sugar Land office has been wonderful. I have been & currently on the HOA board for many years - and finally we have found a management company that willing to work with us . There are numerous time homeowners call the after hours phone # on Sat and Sun - they able to contact me and keep me posted. Thank you to the Sterling ASI team.

Caitlyn was very helpful. She helped me get my ACC application approved quickly. We are now able to start our project right away.

Absolute terrible company! Just a bought a house in Mills Branch, moved in and not even a day later received calls, letters and online notifications about needing to a bunch of things that have been resolved weeks ago while in escrow! They said I have 5 days to replace a fence? Are you kidding me. It’s the middle of June 110 everyday and they want me to replace my lawn because of some dead spots? Get out of here! What’s worse is I called, got redirected to some lady in Alabama that told me it needs to be done then hung up on me… not even 30 second phone call! Absolute terrible association.

Caitlyn is the best. She helped me clear up a matter that I needed to clear before a deadline.

I had a question in regard to the web page and I got a quick response, and soon after the issues was resolved. Web page is basic with minimal functionality. First time using Sterling Management service so. well see if they are better than the last.

I have worked with Aubrey for years and she is truly amazing. She is always available and quick to respond. She will even go out of her way to help!

Caitlyn O’Toole was very nice and friendly with her announcement of our home decorations. She came to our door and our grandson was so excited. Thank you.

Highly disappointed in the service i received during my phone call placed at 4:52 PM, I was calling regarding info on my pool pass I was put on a long hold then they came back asked which community did I live in followed by another hold which resulted in a disconnect call right at 5pm closing time. Call back numbers should always be asked for in case situations like this happen to ensure best customer service.

I walked in to the office to get pool tags and Alyssa was very helpful and friendly. Her customer service is amazing. Such a sweet person. Thanks for all of your help.

They are the HOA for Kingwood. We requested permission to paint our house and needed an answer pretty quick since we had a painter ready to start as soon as possible. We had an approval in a little over 24 hours. Thank you Caitlyn!

Danille C was able to resolve my issue quickly via the chat option in the HOA website. I appreciated the ability to do this. This person was very helpful!

Danielle answered the call with a smile and was efficient in assisting me regarding my father’s estate account. Thank you for excellent customer service.Estralita Horton regarding Charles Wailes account

I received a bill from Sterling for 25 CENTS on one of our properties in Cedar Point. I addressed the issue by text and it was answered quickly and efficiently. They are removing the 25 cents from my account. Thank you, Sterling, for taking care of this matter.

Thank you to Caitlyn and Sterling for always answering my questions and resolving any issues in a timely manner over the years in Kingwood.

Alejandra Campos at sterling is a literal angel!! She has helped me more than I’ve ever received help from an HOA. I look forward to working with her again. She is great!!

Caitlyn was helpful and communicated clearly. Sterling Association is a great HOA to work with.

I LOVE LOVE LOVE MY HOA!!!!! You keep us informed, always answer my questions, make the pool pass experience excellent. Shellie and Alyssa are exceptional!!! They are just awesome and treat homeowners in such a special way by answering questions, solving problems, and are so informative. Thank you so much for your hardwork and for being so kind and sweet.My address is 19927 Bambiwoods Drive Atascocita 77346. Go ATASCOCITA NORTH!!!!

I needed help with the mailing address change for several properties. Started with the live chat and Brenda was very helpful, she directed me to the correct email address to get this completed.

Alejandra and Lacey are doing an awesome job managing our HOA. Inspections, reports, legal advice and overall communication is always professional and timely. Thank you!

Danielle Carmical provided quick feedback on some of my billing information for my HOA payment using their online chat services. Easy and quick.

Called in to get some information about the local HOA on a home I’m interested in purchasing. I was connected to Lacey, who was sweet and very knowledgeable. I look forward to moving soon!

Caitlyn OToole was so helpful and instrumental in helping me get my account corrected. Thank you so much!Sincerely,Roy Pendergrass

I called and under 5 seconds they picked my call and I made my complains. The contact person quickly proffer a solution to the problem and I was so happy for the promptness. Mr. Richard was very good at his job. Thanks

I was having a hard time finding my statement and used the chat for assistance. It was less than minutes before I had the answers I needed. Her name was Shellie and she helped me so quickly.

Danielle was so helpful in getting me the paperwork I needed for our neighborhood amenities. She made the process quick and seamless.

Caitlyn O’Toole was a great help to get my issue resolve.

Again I wish there was less then 1 star. After I moved in and recieved my first HOA payment request in the mail for fees and trails.. i sent in payment. Then next year got my bill and then mailed in the payments per the statement. I noticed the check was returned so I called them NUMBEROUS times since i mailed the check... No responce.. FINALLY got someone on the phone and she was RUDE and told me they didnt have my payment and asked me to confirm where i sent it so i did.. and she rudly told me THATS THE WRONG ADDRESS.. and i was like well i sent to the address on the bill.. but apparently they changed and didnt put a forwarding address on and sent out bills wrong that year.. (Other people complained about the same thing that year as well) SO i told her PLEASE notate my account that payment is on the way im mailing a new check to the correct address right now and that they should have it in a couple of days.. (Never once did she tell me i could bring them a payment or pay any other way) she said she noted the account.. i watched my bank account.. check recieved, cashed within a week of that call. then a few days later i got a then i got some pink notice saying i was deliquent. and i was like what? I figured the payment was just crossed in the mail with this letter so i CALLED them and emailed them again.. NO RESPONCE.. NO return call or email nothing.. I never heard back from them didnt get another email or letter my checks were cashed so i left it at that.. The next year i never got my statements so again i just mailed in the payments confirmed they were cashed.. for the next couple of years same thing .. i would get the trails bills but not the HOA bill.. everythign said i just owed what i would owe for the year .. showed no late fees nothing.. 3 years later i get a lawsuit served to me on a sunday evening at 9 30 pm.. showing i owe them some ridiclous amount of money and that i hadnt paid my hoa fees.. So when i called them sterling said they wouldnt talk to me i had to call the attorney (first of all they use the MOST EXPENSIVE one you can) i have friends that are attorneys that said they are the worst to deal with and always charge 3x more then anyone else( Arnt you happy your HOA dues are going towards SUEING HomeOwners that actually PAY THEIR BILLS, Keep their house and yard cleaned up? And they are using the most expensive one out there its a WASTE of money , that would of simply been resolved with a PHONE CALL or a LETTER?. to be continued....

I was blown away by how helpful Serena was during our ACC application process....Thank you!

Danielle Carmicle was very helpful in helping me resolve some landscape approvals. I love the fact that Sterling ASI has this CHAT feature!!!!!

Shellie with Sterling Association was terrific. I was having problems with my assessment check and she was so helpful. It was painless.

The truth is that I was very happy with the help offered in this office with the help of Miss Arielle and Alejandra. Thank you for such a good service and nice attention.

I called this morning to get info on community garage sale and spoke with Danielle C. She was super helpful, polite and professional! About time they get someone who is super sweet and not rude!

Thank you Caitlyn O’Toole for your work.Very fast service. Nice and helpfull.

Due to character restrictions i had to split my review in two.. here is the rest of my experience.So i call this attorney office and ask WHAT year do you claim i didnt pay i have copies of all the checks cashed.. the first year they gave me.. i sent them copies.. then they were like no its the previous year.. then i sent them those checks.. Went back and forth till they got to the ACTUAL year (The year i called someone and had to reissue payments) so it took a bit to get that from my bank since it was over 3 years and come to find out they cashed the check and returned the payment to my bank.. but i was never notified and 3 years i paid and never got another letter and now i owe nearly 4k for a $300 payment? I kept sending them checks they just returned them.. I even got an attorney to fight this all it did was Add even MORE money to what i owed the Attorney company representing STerling cause each time you called or emailed they charged you $250 admin fee. plus they were running title fees WEEKLY? I went To the meetings to talk to people.. Kimberly was one of them I pled my case to the Neighborhood committee told them i had been doing so much for the community with cleaning up and getting ferals fixed in the area so they stopped breeding and that i was doing this on my own out of my own pocket and that it clearly was a mishap the payment was missed and i asked for a break in the fees .. they seemed appalled by the amounts i was charged.. HOW THE HELL DO YOU NOT KNOW WHA TYOUR ATTORNEY IS CHARGING YOUR RESIDENTS? even my attorney thought this was all just a joke and working with them and their attorneys they were just Bullys so much so my attorney took my case for free cause she cannot stand bullys.. This Kimberly person said she was very sorry they would do everything they could to work with the attorney to get some of those fees dropped bla bla bla.. they told my attorney to mail in the check that i owed for HOA just the 350.. and so we did.. It was returned to my Attorney quickly saying they couldnt accept it cause my account was under legal action. eventually i got tired of fighting this for over a year and in the end just paid nearly $7000 to the attorneys for a $350 payment that was missed CAUSE OF THEM to be honest.. but they promised to work with me .. THEY DIDNT.. They wouldnt return phone calls .. didnt send me email, letters NOTHING just showed up with a Lawsuit.. Apparently this happened to a neighbor down the street a few years before i moved in as well she had terminal cancer and couldnt afford the outrageous fees from the attorney ,so everyone chipped in to cover all the fees .Unfortunately we are FORCED to use Sterling and i wish there was a way we could force the neighborhood to change, i have talked to people all over the state and have the same experiences.. nothing good. the HOA Could of taken my house away for $350 payment and instead of working with me BULLIED a single mother into having to pay over 6K just to get them to leave me alone and not risk losing my house. And i was fighting all this during Harvey too.. NO COMPASSION .. Promises that arnt kept.. even if there was NOTHING they could of done they SHOULD OF RELAYED that information to me instead i had kimberlys direct email and phone and got NOTHING! NOW their website is down so its just a waiting game to see if i get sued again every year when they claim they didnt get a payment but they did DIRECTLY through their site so there are NO EXCUSES..

We submitted an exterior paint color ACC application and Sterling got it processed and approved in 2 days! They are pleasant to deal with and process requests quickly,

Thank you Joi and Caitlyn for all your help with getting my pool tags. My son has been so happy we have been able to swim after moving in.

This is the you worst customer service Ive ever experienced. Numerous phone calls and voicemails to Isis go and answered for weeks. escalated to her manager Kim palace, and she was defensive rude and argumentative. I had 3 concern since he addressed zero of my issues. Too bad that theres not a zero star option, because thats where they are.

They are doing a great job managing our new community. Often times new HOAs struggle when first developing a new community, but Sterling seems to have a good handle on what is needed.

I know firsthand HOA Management is a thankless job! Rivers Edge had a different management firm last year when we moved in. We could not get ANY information from them. I love that Sterling ASI has guidelines and restrictions available online. Even though they do not respond to emails or voice messages very well, residents can keep track of progress online and provide responses to compliance issues online. This company maximizes the benefits of their website and providing information online. The staff is helpful and pleasant when you talk with them on the phone. As a resident, I highly recommend this company!

Well we lost the pool. And you still charge for it? I have always paid $50.00 per month for the fees. I am 75 years old and on ss. Now i pay $310.00 plus $10.00 per month if late. I cant think of anything nice to say.

Sterling is absolutely HORRIFIC. We refinanced our home and are required to submit a receipt of payment from the property management company as proof that we are up to date with our HOA and trail fees. (A bank statement or online receipt is not sufficient). Sterling charged us $600 for a RECEIPT that they EMAILED to us. Our broker has NEVER encountered something like this before, and Sterling REFUSED to budge when she tried to negotiate it. We pay $475 for our annual fees, and they are requiring us to pay them $600 for a RECEIPT! That makes absolutely no sense. What a disgrace!According to their website: “Sterling ASI is committed to providing excellent management at a reasonable rate.”That cannot be any further from the truth!

Caitlyn OToole was very helpful and responsive. Our issue was solved efficiently and professionally.

Always grateful to Aubrey Rodgers for always giving us pleasant treatment and helping us with applications.Thank you so much!!!!!

Richard service representative helped me today over the phone about an HOA violation. Richard answered all questions and made me feel more at ease to what the violation stated.I am so glade I called !!!!!

Im new the computer system. Just figuring out how to manage my property. Shellie with Sterling Association Services responded immediately and was very helpful answering my questions.

Has the location closed because I cant access my account online to make a payment nor can I get thru on the phone as every time I call the recording states im number 2 in the phone line and then it hangs up and Ive called 5 times today and the same things happens also tried to access my account from my cell, Surface, and work desktop with the same issue. Maybe the next company that takes over will take care of their neighborhood in a timely manner and not give them the runaround.

Called to get help paying my hoa dues-had trouble with the website.. Danielle Carmical was so helpful. Appreciate the time and effort she went to to ensure all was working properly

Alejandra was just great, helped me with all the things that were needed to be addressed at Sterling regarding violations, I could not get done otherwise, Thank you so much.

I had a great interaction today with Crystal during the online chat. She was very helpful and got me the information that I needed in a professional and prompt manner. Thank you!

Request was processed in a timely manner. Phone call to office was pleasant and great information was given.

I had many questions and Danielle C. did an awesome job answering them all. She was quick and efficient.

Shellie provided great customer service assisting me with account issues.

Helped by Danielle todays. Surprised she would take the time to walk me through some issues. Thank you. So appreciated everything!

Alyssa was great in helping with our pool tags. The whole office staff was very helpful! It was a great experience.

I feel that this company is more concerned with our yards than they are fixing our pool problems. I’ve not been happy with them since they took over our HOA.

Caitlyn and Isaias are great! They were able to fix our issues quickly and efficiently!

HOA Statement:For months we have been calling Sterling ASI to correct the erroneous address 238** that they have linked to our home at 238** . Each time we are told it will be corrected and hasnt been. My husband was told, well, you know its due. Really, hes supposed to pay for the wrong address? He gave them the correct address and email. Instead of sending the bill to our correct home or correct email, they send their uncorrected nasty grams to our P.O.Box. Hey Google! Can you please create a ZERO star rating?

Very efficient and polite. Both Caitlyn O’Toole and “Anissa” were very helpful.I appreciate your quick response.

Caitlyn helped me out and she was a saint! Truly professional and a great attitude.

Shellie has been a great help attencing to the problems our HOA website has recently had. two thumbs up for Shellie

Submitted approval for house coloring after replacing siding, due to numerous letters telling me to, now the siding is done and STILL cant get an answer on approval....several phone calls today, only got someone on the phone once! Now lets just leave the siding without paint and if its damaged Ill come out of pocket again. So glad for HOAs. Guess when its someone elses time and money it doesnt matter.

Our home burned down in Atascocita North and our contractors boarded up the garage openings after the fire department tore them down to gain access to the fire and put it out. Also to avoid anyone going in and getting injured. Less than a week later we got a letter from them demanding we take the wood down. Seriously?? You can see from the road that the house has no roof and is heavily fire damaged. It’s not enough that our family lost everything... They have to threaten us when we are just trying to make sure no one gets injured before demolition? Bravo Sterling.... way to support a member in need. By the way this just happened, and the dilemma is ongoing.

Caitlyn O’Toole provided excellent service and proactively helped.

Caitlyn OToole did a great job of being prompt and responsive to my application request.

JoiNesheia & Carina have been so helpful!They both assisted me in a professional and timely manner!JoiNesheia was super nice!

Danielle C helped me out with my concern. I have been trying to get a hold of someone for a while and she was fast and responsive. Thank You

Shellie was also quick and helpful. Great customer service team!

Horrible horrible hoa. Very meticulous with everything and will come up with anything to claim you change some. I brought my new Constructon home in 2020. They have to nerve to say I have a new roof the very next year. Like yeah mf it’s new. It wa anew when I brought he damn house last year!!!

I was having trouble signing.. use the Chat ... very prompt services , they walked me through all the steps. Great services, thanks for all you do!

I needed to obtain copies of deed restrictions for a client. I emailed Lacey with my request and received them less than an hour later!

Thank you, Estephany Galvan for your great customer service. Estephany was very professional, emails were answered in a timely manner and very helpful. Great experience⭐️

Sterling ASI has prompt communication and has proven to be one of the most professional HOAs we have had ever.T.L &D.C Stinson

I submitted the form to get a pool card which I still havent received. The sterlingasi employees said I need to pay for a replacement or contact the post office since I didnt received it. How much does it cost to generate a new card? Im paying a HOA for this. It just make me laugh.

They are the worst Ive ever seen. Dont ask for a return call and on top of it they are all pathetic liars and very unprofessional.................. Sorry they dont have a rating below ZERO that would been by selection.

Website is terrible and outdated. Their redeeming quality is customer service. I reached out via email and received a response within a couple hours. I responded the following day and we corresponded back and forth until the issues were resolved.

Using the website to make an online payment was more difficult than it needed to be but Joinesheia was very patient with me and provided me with great service.

I had a wonderful, prompt and very professional service today and the agent whose name is Joi Jones responded to my request clearly. Thank you.

Danielle, listened and understood my issues, and helped resolve the issue. Great to work with, very understanding! Thanks Danielle!Kenneth Hunt

Excellent and a quick response from Sterling Association Services and Caitlyn O’Toole. Thank you for a stress free communication.

Caitlyns quick and efficient response helped us to save money from the Contractors bid.

Came by the office to get pool tags and Caitlyn and Shellie were super helpful. Got me in and out in no time.

We put in an ACC request for a patio cover, and it was approved in less than a week! Great service!

The information that I got was very helpful. Im new to the community and thus was the first time that I spoke with someone from this department. Thank you

Caitlyn O’toole was extremely nice and answered all my questions.

Had good experience with her on a payment issue. Thank for all the help.

Danielle was good, she sent me the information I asked for but didn’t answer all my questions

Joinesheia jones was a great help , five star for sure , very nice and pleasant to talk to .thank so much Doris Raup

Very quick approval process from Caitlyn on application for new roof.

We have had more difficulty than seems necessary to get permission to cut down two trees, one dead and one dying. They are between our home and our neighbor’s, and we both agree that we want them down; they pose a danger. Cannot seem to get any help on approval - just requests for more information.

Caitlyn has been more than helpful in resolving issues and easy to work with. Thx!!!

Ms. Serena Paterson is the sweetest and most helpful person I have ever spoken to.

Serena Peterson was great in helping us navigate the application and approval process!

Danielle Carmical was super responsive and helped address my issue immediately. Much appreciated!

Very responsive company and I appreciate their friendliness. Johnesia Jones was especially helpful today!

Danielle been quick with her reply.

Shellie was very responsive over live chat and was a great help... thank you!

I am pleased to report that Shellie solved my problem promptly, within 3 minutes. Thanks Shellie.

Everything is clean and organize. I love so much the life guards so professional. The neighborhood is so quiet.

Caitlyn OToole was instrumental in resolving my issue.Great Customer service

Glad to have the process completed. Thank you for your help!

JoiNsheia was awesome with assisting me. She we above and beyond.

Shellie provided wonderful customer service while answering my question during our chat.

Received great help from Caitlyn O’Toole. Really unheard of this kind of service from HOA

60 days later and I have yet to be reimbursed for a double annual fee payment. No response in 2 weeks

Caitlyn was very quick to help me with my questions and was very helpful! Great service!

Shellie was a huge help. My questions were answered quick and effectively.

Great experience with Caitlyn O’Toole on a time-sensitive HOA request

Shellie was able to help me log in quickly to my account.

Vanessa was amazing and worked hard to get our issue resolved

Needed help making a payment and Danielle C was a great help walked me through online pay

My husband had to go for his job.

Does an excellent job in forwarding homeowner applications to the Architectural Control Committee.

Sterling has always been exceptionally responsive to my inquiries. I appreciate this greatly.