SERVPRO of FriendswoodPearland Central

I highly recommend SERVPRO. My insurance company recommended them after a back up. They returned my call right away, got an inspector out immediately, especially knowing my crappy situation.Able the team lead took on the project at the end of the day and was a life saver. He put my family at ease and walked me through everything that needed to be done. Not only did he go above and beyond he called me later that night to make sure the family and I were comfortable and to call with any questions. Once the Insurance was approved he and his team again explain in detail, took pictures and videos and did a great demo job. Everything was cleaned up and all the workers were respectful to our home and the whole situation. They even came back to after the demo to take moisture readings. Able called and gave me a time and when they say 11 AM they show up at 11 and not make you wait. Who does that these days. You cannot not get any kind of good service these days but Able and his team at Serve Pro have all gone above an beyond.

Though we came to do business by an unfortunate circumstance, I am so thankful for the service that Richard Bedoya and his team have provided me. They were professional, punctual, and efficient. Each person took care in handling my items and I was communicated with every step of the way before, during, and after cleaning and storage. I would highly recommend their services to anyone who values organization and premier customer service.

SERVPRO was fantastic! Our downstairs flooded a few days before Christmas and they really got us through it. They were incredibly professional, helped us get everything cleaned up and dried out in time for Christmas morning. Their staff is kind and very knowledgeable. They were also really helpful when it came to billing and working with our insurance company. Our point of contact, Daniela, was super sweet and very patient while helping us navigate a stressful situation. I would definitely call them again and highly recommend.

Alfonso was my saving grace!! He always answered my calls and his people were always efficient and worked quickly. Alfonso is beyond great, he is your Superman!!! Also he has a great personality. I cant say enough about him.

Hendrick customer service was excellent today. He and his crew were very professional and knowledgeable about the process, especially with my current situation. Thanks to the whole Servo Friendswood crew! Happy Holidays from the Davis family!!!

Extremely happy with the response time, professionalism, caring attitude, and superb effort to mitigate the water damage to our home. Very happy with Abel and Kali and the crew! Will definitely recommend their services to others.

We have been, unfotunately, having to deal with two major repairs to our home, due to water damage. First from the tropical storm back in May, 2024 that damagerd our roof, resulting in extensive to our second floor. And again, in November, we found water damage resulting from a leaking water pipe in our attic that caused extensive damage to our downstairs kitchen, pantry and surrounding area.We were recommended by our contractor to call Servpro of Friendswood, Pearland & South Pasadena. He was so right to have recommeneded them. We have been very happy with the job they have done for us with both disasters.I especially want to give praise the team lead by Robert Morales. They are very punctual and always call to say when we can expect them to arrive. Always on time. They are very courteous and friendly, and have a great attitude. Such a pleasure to have them work in our home.

This is my first time with an experience like this. Hurricane Beryl caused a lot of headache. I was referred to ServePro. I had water damage, roof damage, and other issues. ServPro responded extremely fast. My contact was Blake Villareal. He was friendly, professional, and made the process easy. Excellent customer service compared to other experiences. We are not completely through the process, but so far I am extremely please, feel much better, and would refer this company.

Richard Bedoya and his team did an excellent job working on our flooded church. Very good communication on what was going on and where on the time line we were at.

I had the pleasure of having Cindy and her amazing team pack and clean my entire house .The ladies took very good care in packing all my precious items , three curio cabinets full . Definitely will recommend Servpro to friends and family……

Thank you Richard Bedoya for coming to our shop and giving us a quote. Very much appreciated. Very timely and does what he says hes going to do.

Hendrick is a great team leader. Together with Jose and Rapha, they have been super professional, kind, sympathetic, and thorough in all that they did. They came into a terrible water situation and made us feel so much better about everything. It was super obvious that they searched for hidden sources of water that we were missing... and dried everything out wonderfully. I am so happy with them!

Mr. Hendrick had a great team, very professional! They did an excellent job with cleanup. I would highly recommend Servpro to anyone that has a need for cleaning, restoration and construction.

Great group of people, great owner, great project manager Alfonso. Jade is awesome. Only complaint would be the painter could have been better. Other than that, great team of people there.

We were gone on vacation for an extended period of time. We found water in the majority of the house when we returned. Air conditioner plumbing had stopped up the sink. Our insurance AARP suggested we call ServPro. We did and they responded almost immediately. The supervisor , Hendriks, came out with his crew and got to work. They were all very friendly and did their best to make as little interference as possible. Cant say enough good thinks about Hendriks. he was very friendly and understodd the pressure we were feeling. He did a moisture check throughout the house and made certain that I knew exactly what he was doing and what the next steps were. His crew did amazing work. Hendricks came back a day and a half later to check on the progress of the dehumidifier and the condition of our floors. His friendliness and knowledge of what was being done or what would need to be done made a stressful situation easier to deal with. He is a true asset to the company.I highly recommend him and ServPro.

I had a water leak in my unit and servpro came out last minute. The team explained exactly what the process was, set up all equipment and had me on the way to recovery someday. Awesome job!Highly recommend.

My experience with Alfonso and his crew was amazing. He answered my questions and was quick to respond to my phone calls and texts.

Hendrick was so helpful!! Came when he said he would and was so courteous. He explained the process which was great to know what to expect. Please contact ServPro Friendswood when you have a need.

Hendrick was wonderful while we were going through such a hard time for my mom Loretta Weber. We would recommend to eveyone.

Had a water emergency and called ServPro. They had a team there with equipment and vacs in right at an hour. They placed fans and dehums and then came back every day for a week to test moisture. They got everything back to normal in the time frame they stated. They were very responsive and helped make a bad experience, not so bad! We hope for no more emergencies but if we do, we will call ServPro again.

Their water mitigation services were fine. Very fast and handled the situation in my home with no issues.However, after they came back for a repair estimate it took weeks and multiple calls to eventually be told that they could not handle the repair work. Horrible communication. I would give them a pass considering that Hurricane Beryl caused significant damage to all of Houston, but this damage occurred before the storm. A customer shouldnt have to call multiple times over TWO WEEKS to then be told that they cannot handle the repairs.We have had holes in our ceiling, ripped up carpet, and missing baseboards for OVER A MONTH now. Had they been upfront in the beginning, then we could have had this repaired by now. Due to their poor communication, we are left to try to find repair work in an already flooded market after the hurricane.

Servpro has been amazing, always keep you updated and makes sure you will be comfortable in your situation, no problem is too big, and they will always find a solution, highly recommend, P.S Roberts crew is amazing, very kind young man ⭐️⭐️⭐️⭐️⭐️

Robert and crew Alex and Joe were great. Also Leslie receptionist at friends wood were excellent. Servpro was quick to respond to my needs and access my house. This franchise was excellent

Alex and Andrew did a fantastic Job when we had water damage to our home. Very friendly and highly professional. Great team to work with. The “A” team.

Blake has done a great job. Responsive, easy to work with and kind. I was especially impressed by their detailed cleaning after a tough and messy cleanup.

Excellent service! Very neat and organize, friendly staff excellent work! Blake thank you for your kindness and support

Andrew and team did a great job cutting out the water damage in my home from the hurricane! They were kind and thorough throughout the whole process.

Still waiting to be scheduled for the last service of the entire process...carpet cleaning. This has been a thoroughly unpleasant and completely drawn-out experience. I would not recommend anyone use their services. Any other Realtors, Property Managers or homeowners should definitely find an alternative company if you want to avoid possible issues. ***UPDATE*** 3 weeks ago when I posted this review, I had an appointment scheduled the following week. Amazingly, within the hour a representative called, and informed me there was an available appointment the next morning. I accepted it. When they arrived (late) they asked us what the scope of the work entailed and though there to clean the carpet, no one had shoe booties. I requested and provided them, only able to because of work. Additionally, there was an incident involving the accidental breaking of a picture frame. At no point was anyone less than kind, polite, genuinely apologetic, and trying to fix some of the issues. I responded in kind because I appreciated the ownership and had no reason to react differently. The crew, Leslie and a couple of administrative staff were key in wrapping this repair up. The carpet wasnt this clean when we purchased our home. I just hate to feel like I had to speak up to get service I expected at the start. They replaced my picture frame and did everything with a smile & kind word.

Serv Pro is the contractor of choice for Insurance companies. If you want work done on a insurance claim find your own contractor. There are competent quality contractors, check with local suppliers. Serv Pro are the most incompetent people I have tried to work with. They lied to the insurance company about the job when I stopped the job before they could start. They dont have any consistent communication between their employees, I got several different stories about how the work would be done. They tried to send in a sub contractor that had their own samples, not any that I wanted. When I ask about the price I was told she would have to ask her supervisor?? Then not knowing the price she wanted me to sign a contract and she would get back to me on the price! They will try to sell you on working for you. If you want headaches sign up with them. Home Owners beware find someone else.

Alex was great! Super friendly and very informative of the entire process. I would definitely recommend using them for any restoration needs!

I am delighted to share my 5-star experience with SERVPRO of Friendswood/Pearland, specifically highlighting the exceptional service provided by Robert and his dedicated crew.When faced with a sudden water damage crisis in my home, I was understandably stressed and anxious. However, from the moment Robert and his team arrived, I was immediately put at ease. Their professionalism and expertise were evident right from the start.Roberts crew not only addressed the water damage swiftly and effectively, but they also went above and beyond my expectations. They were meticulous in their work, ensuring that every affected area was thoroughly assessed and treated. Their attention to detail was truly commendable.What stood out the most was their commitment to customer satisfaction. Robert and his crew took the time to explain every step of the process to me, ensuring I was comfortable and informed throughout the mitigation process. Their transparency and willingness to answer all my questions demonstrated a high level of professionalism and dedication to their craft.Furthermore, their punctuality and reliability were outstanding. They arrived promptly and worked tirelessly to mitigate the water damage efficiently, minimizing any further potential issues.In the end, not only did SERVPRO of Friendswood/Pearland, led by Robert and his crew, removed all of the water and dried my home, but they also left me with a sense of gratitude and relief.I wholeheartedly recommend SERVPRO of Friendswood/Pearland to anyone in need of water damage mitigation services. Robert and his team are a true testament to the companys commitment to excellence, and I would not hesitate to call upon their expertise should the need arise in the future. Thank you, SERVPRO of Friendswood/Pearland, for your outstanding work!

Alex and Andrew are the best! Highly professional and very hardworking! They truly do it all, and seriously they did it all it was two of them!

Jo Jo was excellent. He made us feel comfortable. His demeanor was pleasant. Keep us informed and answered any questions we had. He explained everything he was doing!!! Ask for Jo Jo, he’s the best. Thanks Jo Jo for helping us.

Alex is the best. Have highlyenjoyed working with him. He is extremely friendly, professional and thorough!!

Alex and Andrew did an amazing job! Very knowledgeable and very thorough in their explanation! Highly recommended!

They came out on a Sunday after a bathroom leak and immediately got to work. Jose came out everyday after for 4 days to check on the drying process. Very happy with the whole process.

Alex and Andrew were awesome! They came all the way from Chicago to Houston to help us with hurricane cleanup!

I was recommended by my insurance company and used Servpro for my repairs. Jose came out to do an estimate and was very informative and helpful with any concerns I had. He was also my project manager and The quality of work and attention to detail by the contractors and project manager was impressive. Mia and Star made the process as easy as possible and were very responsive. 5/5 Would use this company again! Thank you Servpro!

Alex is the best project Manger ever! Houston called him all the way from Chicago to save the day

Alex is the best! Great interpersonal skills. Very clear communication. Thorough and knowledgeable. Efficient.

Richard from ServPro was absolutely amazing, knowledgeable, and so professional! He took the time to explain things to me about everything! I truly appreciated him and how the company followed up with us! Thank you Serv Pro- Pearland/Friendswood.

They were very professional, took the time and care to help move all my belongings. They fully explained the whole process and clean up involved with the water damage in my home. They explained the before the during the after they followed up several times you couldn’t get a better company to come out and handle your repairs. Having half your house flood when pipes break is already devastating enough and then to have all the damage in your house and stuck trying to make sense of the disaster is not fun either. So they were just really helpful and putting our house back together and salvaging what they could

The manager Richard B. came out to do an urgent inspection for us after a leak that went through both floors and we are so thankful for finding this company and Richard! The staff was so polite and professional that answered my call, and the manager was extremely down to earth and had a depth of knowledge about everything he inspected in our home. We will definitely be calling them for any future home restoration issues or concerns.

They arrived within a couple hours of our call. They exposed the wet areas in our walls. They set up the dryers, and a few days later everything was dry and treated for mold. If I ever need water restoration again, I will definitely call Servpro again.

If possible try to use different ServPro location or another service provider. Overall, they were professional but left out important information. I ended up using a different service provider. Theyd probably be fine in most cases, but if you are a busy person, their coordination may cause you additional inconvenience.1. The inspector did not have the correct moisture measurement instrument, and he just said to trust him based on 17 years experience.2. The inspector failed to mention that clean water exposure after a week is treated as black water and requires much more material removal.3. A schedule was discussed, but the crew showed up without a appointment confirmation email or phone call. We were not prepared to vacate our house with less than half day notice.4. The lead technician agreed to call me the next day, but I found out from my insurance adjuster that ServPro would not be able to do the work from three more days.They were nice.Good luck

Alex and Andrew were great workers. Came out and helped after the hurricane. Thanks!

Honestly I know everyone states if they could give less than 1 star they would, well now I am one of those persons. Let me state that the team that handled the water remediation were excellent.My issues are with their office staff and billing practices. I provided my full insurance information to the remediation in order to ensure they would be able to submit their invoice for payment to my carrier in a timely manner.I assumed everything was okay when I did not receive any communication from this Serv Pro franchise. WAS I OVERLY WRONG!!! My first communication from them was when I received a certified letter from them indicating they had placed a lien on my home due to non-payment of the insurance invoice. NOT ONE TIME AFTER THEY COMPLETED SERVICE DID THEY EVERY INVOICE ME OR SEND A LETTER INDICATING THEY HAD NOT RECEIVED PAYMENT FROM MY CARRIER.When I contacted them I spoke with Ashley, she first stated that the issue was due to their outside biller making the error, then she stated it was her supervisor who instructed her that their policy is if they had not receive a payment from the insurance company in 60 days that they would automatically place a lien on the property due to Texas law only allows them to place a lien within 90 days after service.I advised Ashley that if they had attempted to communicate with me either via telephone, email or heck even snail mail, I would had reached out to my insurance company to help resolve any issues.After speaking with my insurance carrier come to find out Serv Pro NEVER submitted the invoice to them for payment. My insurance claims adjuster contacted them, advised them to send the invoice again,. she let them know she had now received it and would submit it for process.I contacted Ashley again and she then stated per her owner it was their policy again to place the lien and they would not remove it until my insurance carrier paid them.I will NEVER DO BUSINESS with this Serv Pro Franchise again nor recommend them to anyone. I will advise anyone to select any other Serv Pro franchise in the Houston area because this locations business practices are EGREGIOUSLY HORRIBLE.How dare you not communicate with your customer in a timely manner when it comes to billing and the first communication they receive in 60 days is a automatic lien being placed on their home.This franchise location either needs to be sold or just closed period!!!

Cant thank Kim Robb, Richard and their team enough for their quick and diligent services. I reached out on a Sunday and her team was there within hours. Thank you Kim! Youve made this whole process easy and less stressful.

More water damage. ServPro of Pearland/Friendswood was here the next day. Wall opened, ceiling partially removed, and much of the flooring removed. House looked a Harvey replay. Many machines, a jet engine roar and three days later: Quiet and ready for repairs. Entire process was done professionally and efficiently. Great people to work with, and I highly recommend this company should you ever need water remediation.

They were kind enough to send someone out to my house and assess some light water damage. Even though they didnt offer the exact services I needed to repair the home they were thorough and diligent in the review process and very helpful in identifying areas that needed repair.

I was stressed about the work that needed to be done. The ServPro team set me at ease and took care of everything, very professionally.

Jessica and the whole team were absolutely awesome. The crew were very professional, timely, and helpful. I would highly recommend SERVPRO for all of your restoration needs!

Awful experience.I concur with the previous reviewer, they are nice folks but not very professional in what it is they do.He also told me trust him based on 17 years experience. And he knows what he is talking about.Experience: The workers that were sent over to do the restoration process and setting up the dehumidifiers were nice but one thing they did was they just came in and started tearing everything off (this was water damage) in the process they drilled holes in the kitchen cabinet baseboards when they very well could have removed the top board and drilled the holes. And now I am stuck with having to find replacements for my cabinets that match, however they no longer make the ones we bought (color) which were custom made. Now I have to deal with my insurance company (which is also being a pain in the A**) to get them to resolve this problem.Second, the machines the placed inside my home and left on for 3 days straight caused to much heat. Inside the temperature was over 90 F degrees (going off of my AC thermostat). This in turn caused damage to my backdoor frame board and to my dinning table which had a clear plastic covering and because of the high temperature caused it to stick to the table. I did not notice this until a few days later when getting ready for the holidays (this occurred a week before thanksgiving). Now its left stained and damaged.The 17 yr of experience guy (who is pictured by the first reviewer stated awesome) makes senseless excuses and reasons to avoid responsibility. Both him and my (NATIONWIDE) insurance adjuster pathetically stupid. Note: I definitely will be switching insurance companies!

They were the only contractor to answer the call during the winter freeze when we had a lot of water damage from broken water lines at our facility. They dispatched a crew and were onsite within 45 minutes of the call. We called a few other restoration service companies and none of them had anyone available to assist us. Now theyre our first and only call whenever we need assistance with any type of water and/or sewer damages cleanup and remodeling.

As an insurance professional, Servpro has always been a go to for me. Both with my own home flooding and recommending them to my insureds. Servpro of Friendswood/Pearland gets kudos for pivoting to support the insurance industry and helping professionals like me maintain their CE credits when we couldnt meet in person. The class I took was engaging and informative. When in person resumes, I will be happily driving half way across the state to take more classes.

Leslie and her team showed up on time and quickly remedied the situation. The professionalism and care by all involved was appreciated. I will use them again should I need any service in the future.

My kitchen was a disaster area after a pipe busted! Jessica helped coordinate my repairs and my remodel quicker than I could blink. Thankful for the team over at Servpro!

I have not used this business for repair work, but I have depended on them for professional counseling, asking what needs to be done and in what order or manner. I would recommend this business, because of what they do and also that this is a business that has caring personnel.

These guys were recommended by my insurance company, so needless to say I was worried at first. After they arrived they were professional and kept me informed of the whole process. Would definitely recommend .

Servpro was one of the companies reccomended to me by my insurance company after having a pipe burst in my guest bathroom in February! I gotta say a BIG MAHALO (Thank You) to Sonia and her team! Servpro you have taken good care of my Hale (House) and my Ohana (Family) you all did an amazing job!! Mahalo (Thank You) for everything! Aloha from Tomball Texas!

They did a great job with our water damage. They also did the construction after our water damage and it turned out beautiful. Everyone at this franchise was awesome, I would highly recommend them to anyone.

Alex was great hard working and really professional.

ServePro is the way to go! Everyone is so nice and friendly. They explain the process precisely and walk with you through every step. Highly recommend!

Alex’s work was effective and efficient! I highly recommend!

Hendrick was quick and was fixed everything

I have used 3 different water damage restoration companies over the years, and by far Servpro is The Best!

Alex is awesome! detail orientated and very respectful! thank you servpro

We encountered a large flood due to the last freeze. Servepro was prompt and helped out in a huge way. Couldnt have done it without them.

Love working with them! Fixed what I needed in a timely manner without any complications and the staff is so friendly and easy to communicate with! Recommend Servpro in pearland to everybody!

I am the manager at Pearmain self storage Friday we had a pretty bad leak my whole office was flooded we immediately called Servpro they were on site within the hour and they did a fantastic job I highly recommend them and if we ever run into this kind of problem again we will definitely be giving them a call thank you guys the crew was awesome and very knowledgeable

C.E Class with Kimberly was really good, her presentation was engaging and informative, this was my 2nd class with her and I am registered for more. Thank you.

Alex and Joe went out of their way to help get us to normal ASAP!

Very time efficient, employees are nice and caring! Very happy with how the work and construction came out! Excellent in communication. Would highly recommend!

Best service ever, truly feels like it never happened, when you see the before and after. Amazing job. Call Kim 24/7

Called out for water damage mitigation after our water heater in the attic developed a major leak

I have called multiple times and every time they take my info down and say someone in the field will call me and no one gets back to me. Very frustrating since I need their results to turn into my insurance company.

Very professional, very friendly and on time! I will be using them again if I need them, and I will tell all my family and friends of them.

Excellent Job! Very professional and friendly. They kept us informed every step of the way.

Alex and Andrew were great.

Great team of people! Especially Jessica! Shes amazing 🥰

Awesome customer service, professional employees, great clean up work and removal service!

They were very helpful and courteous!

Great guys definitely recommend!

Great service, got the job done the right way!

Alex us the best

Quick to respond and took care with belongings.

They come in and take care of business

Great immediate service.

Very good work

Great Service !

Terrible experience

Excellent description of what was about to happen. The crew were amazing. All we had to do was stay out of the way. Loved it

It is my first time having this experience. And of course I recommend Servpro, I am very happy with the work they did. Thank you