Wellby Financial

Mack Pollard 111 is very helpful and very kind person.We really appreciate that you stayed beyond your office hours to help us. Your dedication and willingness to go the extra mile made a significant difference, and were truly grateful for your support.Thank you

I normally avoid going here and prefer doing most of my deposits online. Today was an exception as transaction was over $5k which needed onsite help. With 6 accts here I always make sure to specify which acct when endorsing checks to prevent errors. Middle age Indian woman assisted but deposited it to wrong acct, then began lecturing about how to endorse checks properly when I asked for funds to be corrected. Only when her strawberry blonde younger colleague had to stop her own teller duties to assist did my teller realize that my acct # was correctly noted all along. Then she put funds into yet another wrong acct. Colleague again had to stop her duties to assist with this funds reversal once again. 2 strikes!This location, while spacious and clean, has many flaws, among them: long wait from slow employees, high staff turnover, rude tellers and/or staff who need more training. Also you cant open new business lines here any more, which is the oddest thing; since when do banks turn down money?? Will stick to online banking unless I absolutely need to come here.

I have been coming here for a little over a year with my father, and now here I am as well. I have opened an account for my son and I. Most of my visits have been more than what I was expecting. Im glad we are with Wellby. Stop by and talk to Mack Pollard. I really appreciate you making this an easy process in opening our accounts.

I have been a member since 2009 and I have been fortunate to work some awesome loan officers. When my husband and I needed transportation, Miss Gloria Landa approved us for a loan with no-so-great credit. We never forgot her the kindness and willingness showntoward us. Lately, Mr. Daniel Gonzales has assisted me with various issues regarding my accounts. He has been kind and patient with me and I HIGHLY recommend any member to request him.

Slow service. Not knowledgeable about the process and had to speak to manager. Even after speaking to the manger she intentionally would not help me and walked over to chat with colleagues. Do not go to the branch. Chase offers much better support.

Closed early on Saturday and told us and another customer they weren’t gonna serve us….Been a customer for about 11 years now and I have had many good experiences!

My first and last visit EVER! They are on my credit Union share branch list from Louisiana. I have been told more than twice that Wellby is on the list. Walk in 9101 Broadway Wellby Financial branch and was told by some black girl we dont do share branches. Hmm, thats weird because SEVERAL employees from my credit have stated that Wellby is on LaCapitol Federal Credit Union share branch list. She wouldnt even bother double checking!

My experience with Ms. Nancy Flores was Exceptional. She was truly a professional personal banker. She is truly an asset to your organization.

Wow!!!! I’m honestly shocked due the outstanding customer service I received from Natalie today! I’m used to paying visits to the other banks I bank with and I have never received the customer service I did today! My mom and I usually visit this branch often and always receive outstanding customer service from the entire team but I hadn’t met Natalie before, today she made gave me a couple of recommendations about my account to earn more interest on my savings account. I’d usually have to talk to my financial advisor for this advice but she gave it all to me for free, she’d even say she would donate her right kidney to me! WOW! Thank you Natalie and if you see this, I’ll hire an entire mariachi band for you! My mother also agrees with the customer service we received! I’ll be stopping by next week to open an account for my son!

So this is my 3rd experience at Wellby.First I tried to open an account to become a member, I did not have proper paperwork, which was totally my fault.Second time, I had a paper license, still was not able to become a member and open the account (I didnt know paper license was not good enough) I was a little frustrated at that point, but once again, still my fault.Third time I made sure I had everything I needed, (Keep in mind this was 1 time a week I was visiting, I work during the week)I was greeted quickly this time, by Mack, and was immediately taken into his office, and was told how the banking (membership) process is done. This hasnt been explained to me in the previous visits.I had a truly pleasant experience throughout the process, was told about investment accounts etc.During the process, another member had walked by, and Mack had greeted him and they immediately got to talking like they were best friends.Now this is what Im looking for. Knowing members by name and showing real relationships with members. I knew right away that Wellby was for me.I was then introduced to Valerie, to help talk to me about an IRA, and some options I have for retirement accounts, and she wrote down my information to reach out in the near future.Before I left, my direct deposit was set up with my bank, my transfer account was set up, and a calendar date with Valerie was already sent to my email.I was here for less than an hour and all this has already happened.I left with my new ATM Card, activated. APP on my phone done, been informed on so many things, all my questions answered.My own struggle with getting my account open was all worth it.I couldnt be happier with the experience I had at Wellby, I will definitely be telling my friends and family about this. And hope to grow this branch with their spectacular efforts..Thank you Mack and Valerie,Regards,Steven Marckstadt

I applied for a Wellby account online and it was such a long drawn out process. I decided to go to the Pearland branch on Broadway. Even though I arrived less than 10 minutes before closing time, Nancy Flores helped me and was very patient and friendly. We left after closing time and felt very badly for going over the time but she was very gracious. The process was super easy and much better than the online experience.

I always have the best experience at Wellby/Pearland branch. Justice always reminds me to get my license and is always so patient. And everyone is always so helpful and polite. Thank you Wellby employee’s for such great customer service.

Exceptional customer service and support from Solution Center Specialist, Emma Shelton. Emma’s empathetic approach towards seniors in navigating technology truly sets her apart! Emma’s dedication reflects positively on Wellby Financial.

Emma is an awesome customer service representative! She made me feel very special and like part of the family of Wellby. I have been with JSC for more than 10 years and no one’s has ever made me feel that way at JSC/ Wellby before. Y’all are very blessed to have her working for y’all!

Justice has a beautiful personality. Very helpful and willing to help whenever she can. Always has a smile and makes sure you understand the transactions. And she always ask if I have any other questions.

Justice attended to me when I came to Wellby. She was so attentive. She took time to answer all my questions. I was highly impressed by her great customer service.

I just want to say that Ms. Justice, provided excellent customer service to me in drive-thru at Wellby Financial center in Pearland, TX. I came with multiple transactions. I, just want to take this time to acknowledge her for the professionalism, patience, and understanding with me. Thank you again Ms.Justice!

Definitely not the one to leave reviews but Horrible credit union!!!!. Especially this location, I’ve banked with Chase and had a much better experience. This has seriously been the most wildly unprofessional financial institution Ive ever had to deal with. Save yourself the time & headache they went downhill ever since the transformation from JSC.

As a previous reviewer said, the transition from JSC to Wellby has been awful. This branch, in particular, has its own issues. First off, the tellers are rude & don’t seem to want to help their customers. I walked to the lobby door today with change to deposit & the girl literally locked the door in my face. I went to the drive thru & asked if I could do my coins there & was rudely told no I had to come in the lobby. I said I tried & she closed the door in my face for being 30 seconds late. The teller’s response was “get here faster next time.” We will be changing banks very shortly. Do yourself a favor & stay far away.Edit to add - once I spoke with the branch manager Mohammed, he addressed my concerns. Thank you for stepping up & helping to make it right. Changing it to 2 stars solely for him.

Needed some technical help with using the Welby app services. Nancy Flores assisted me. She was welcoming and attentive. It took several attempts at logging in and out of app. I stated to Nancy, that I would figure it out another way, but she insisted and was determined to solve my dilemma. She did it.Thanks you Nancy(drew)Flores🙂Pearland Welby

Just a note to say my experience yesterday Aug 1 2023 at wellby on Broadway in Pearland, TX. Was amazing. What a heck of a Staff. Didnt know awesome Customer service still exist. Shout out to the head Manager D. Your staff is incredible. Like having thee old New England Patriots. Or Houston Astros. Natalie, New hiring was sweet, awesome personality, as well as thank you Bob for helping. But nevertheless, the whole show was Mack the Lebron James Pollard of Banking. Dude is bad all bye himself. Mack deeply appreciate your professionalism and your attitude. You went above and beyond the call of duty. Much love my friend. May God shield all of u at Wellby from all harm and danger 🙏. So greatly appreciate for this Staff. Ps. Valerie shout out to your . Sincerely yours . Ronald Maddux.

Sid, Nancy, Justice and the branch Manger Sonia was absolutely great with helping me with my banking business. Very professional, knowledgeable and efficient with their service. Thank you alot.

My review is well overdue, I have been with JSC FCU and now Wellby for close to 30 years, and I especially like this location. Every time I visit I get great service, just like my very recent experience with Miguel! And, you cant beat the type of deal you get on basic checking and savings accounts and related services. Thank you ☺️

Shawn at the Pearland location closest to Silverlake was just an Angel! He helped me tremendously yesterday. A teller error at another location had me frantic. Shawn came in and fixed everything and was really just perfect! He showed me what a great employee can do! He has skills in member service knowledge. Thank you Shawn!! I’ll never forget your kindness and how you turned a bad situation around very quickly!

Emma is always the to greet me with a smile! She is amazing at her job. Thank you for making me feel comfortable.😊

If you like to spend hours trying to get some help on the phone then this is the perfect credit union for you.Edit. They have reactive a feature to give you a call back when it is your turn to speak with an agent. With this the service has improved.

I was there 3/15 and Carlos Dela Garza assisted me with getting a personal loan to do hike repairs. He was like an Angel sent to help me. He was kind, patient, and knowledgeable about the process.

I was looking forward to the transition however, since the transition it has been impossible to speak to anyone regarding my accounts. It does not matter what day or time I call, I never get a person. If you are transitioning to a new system and a new everything, why not be prepared for the call volume. At least have that working. Why continue to do business with a bank that has poor customer service. Leaving a chat message with a 3-5 day response wait is unacceptable. At least make every branch have their own phone service versus routing all calls to one location.

It was so refreshing to walk into an establishment and have someone acknowledge you even while serving another client.. Thank you Elizabeth Wilson for your amazing customer service.

The ladies at the Pearland branch are very sweet and always have great customer service. Thank you to Nancy, Justice, Mohamed for always assisting me and treating me like family

With current business practices of certain car dealerships in Houston. Wellby is great at giving advice to actually protect the buyer. The staff is always super helpful and actually treats customers with respect and kindness.

Tanya made the process of making an account with Wellby so quick and easy . She explained it very well and I felt afterwards like I did a great choice and had all the help I needed. Thank you so much.

Ive been banking at the JSC FCU since 1984 and always been happy with the service I received, however, now that Wellby took over the service is terrible and I will be moving my money elsewhere. I called earlier today to ask a simple question and have been on hold for two hours now, and still holding. Im curious how long it will be before they answer my call. This never happened prior to Wellby.I stood in the lobby waiting for 1/2 hour for a notary when there was only one person in front of me who was finished being helped 20 minutes before I was helped. I saw people give up waiting in line behind me. Again, I never had this type of experience prior to Wellby.My advice to anyone considering opening an account at Wellby - Dont!

Justice helped me pay my auto loan with ease. She also went beyond in showing me how to pay my auto loan within the app. Exceptional service!

I have been a member since soon after this branch opened. They are always so professional and because of them, I am a used car buying-expert! With 5 adults in the house, thats important! Now, they hold our mortgage and 1 car loan--almost paid off. I want them to have the other 2 car loans--working on it! Bridgette Nichols is the best branch manager ever and James McWhirter & Lisa Duncan are the best mortgage processing team EVER!!

Horrible banking service! Youre on hold forever on the phone and Im not even able to view my mortgage account on the app. Never had this problem when it was originally JSC credit union. Welby has ruined the previous banking experience we had. Just like other reviews Im moving my money else. Do not bank with them save yourself the hassle and headache!

The transition from JSC Federal credit Union to Welby has been horrific to say the least. I have heard and seen nothing but horror stories about account transition problems, payment issues, and basically any major transaction through Welby or through their app. We are currently fighting an issue where we accidentally paid a small amount less on our mortgage payment. After speaking to numerous people at the branch and online, they still cannot figure out how to apply a mortgage correction payment correctly. Gone is any customer service nor focus on the customer at all. I truly believe this was a sellout approach for JSC. If this mortgage issue is not taken care of, we will be refinancing our home elsewhere and will moving our savings to another bank. We will also not be recommending Wellby to anyone we know.

I truly believe I dodged a bullet. Did an online application for a checking account. They sent me a message stating they needed a copy of my ID, proof of address and something else and that I needed to come to the banks drive thru to complete my application. I informed them that everything that they were asking for was uploaded when I did the online process, they then stated that they did indeed have everything that they needed to move forward. Get a message today stating that due to me not responding to the message they sent, the application will be cancelled. I am 100 percent okay with not being approved because after reading some of these comments...NO THANK YOU!

I love this credit union . Everyone is always so friendly and attentive. Nancy Flores and Elizabeth Wilson at the Pearland location are phenomenal. I highly recommend.

She have always been polite an has a genuine personality but one thing I for u all to let know I want my hair an her smile u have a good team player on your team

If I could give zero stars I would! I am very upset that I ever did business with this company! They lie and do things so unprofessionally, I went in to fill out paperwork to surrender my vehicle and the people there looked all confused. Worse they told me a person would come Saturday to pick the car and then no Monday no wait Saturday. Which is it ? Then they draft a payment which leaves me negative and they say they will refund them wait two days later to say no we can’t?! I pray that people think twice before consider doing business with these morons! Ridiculous excuses and nothing but lies!

Mack Pollard did a wonderful job setting up my accounts. He patiently answered all of my questions and was very friendly.

I have left several messages for Hannah Esmail the general manager at this branch, and no call back yet. The experience every time I have come here has been uneasy. If the manager behave in this manner a customer leaves a message a client leaves a message for a callback and he ignores it completely, then, of course, everyone in his team would be the same, rude and uncaring to their clients/customers. I will be closing my account this week after 10 years.

Rosa is the best. She was so helpful and quick. What a convenient credit union to bank with. And very secure. 10/10 recommend.

Justice is a breath of fresh air. She is always professional and cheerful when I walk in. She is top shelf

While I am a long-time account holder with the credit union, nearly 30 years as a member, they disappoint me. I was surprised by the credit union in a recent attempt to secure a line of credit when they declined to offer me any amount of credit. I told them I was attempting to establish a better banking relationship and wanted to take out the smallest line of credit possible. The loan officer was professional but we were declined, saying we were overleveraged. Needless to say, considering my long relationship with the bank I was surprised they would not give me anything at all. I can secure a large line of credit at a retailer, but my credit union gives me nothing. I am glad I do not bank with them primarily. The loan I was seeking was much like a payday loan. I closed my account.

Walked up to your drive up atm and pulled put money. (My ambulance wouldnt fit.) Walked in and asked to get a roll of quarters. Girl behind the desk asks do you have an account with us? No. )Im from out of state, here to transport a patient.) Im told that you have to do it through an account... wish Id known that before I paid $3 to pull money out of your ATM.Maybe if you actually provided service, your lobby wouldnt be empty except for the security guard too busy playing games in his cell phone.UPDATE: Drove 5 minutes to Capital One 5 minutes down the street. Didnt even know they had physical locations as we dont have them in FL where I live. Walked in. Got my quarters. They didnt even ask of I had an account. But I actually do ALL my banking with them. Enjoy the $3 you got in the atm fee. Put it to good use and start a customer service training program for your employees or get a guard that pays attention to more than tik-tok.

Since becoming Wellby, the level of service initially deteriorated significantly. However, over the recent months they have returned to the level of service that I came to appreciate and value from JSCFCU. They recently opened an office inside one of the HEB stores in Sugar Land (which I’ve yet to visit, but will do in a matter of days). Thank You Wellby “powered by JSC.”

Have always had excellent service at the pearland branch, special Shout-out to ‘Mohamed Elkasaby’… he is a pro at all the banking details and working of Wellby … always had excellent service from him…!!

Ever since wellby took over Ive had a hard time talking to anyone! Ive called on 3 different times of day and have been in hold longer than 15 minutes each time and eventually hang up.

Avoid drive-thru, long wait. Had two transactions with two withdrawal slips from different accounts. I got one withdrawal back 20-25 minutes later after explaining the other withdrawal slip for different account got that money as well. SMH. Not the 1st time.

If you’re looking for a loan ask for Hannan Esmail, Made my loan process quick and easy! Great CustomerService always got back to me in a timely manner and helped me with every question that I had. Thanks again Hannan!

Emma has the best Customer Service skills. I have always have the best experience when I visit Wellby all because of Emma.

HORRIBLE!!! None of their workers have any knowledge of what to do. They double charged my account then refunded it to the WRONG account. So I have to go out of my way to get it fixed because they are CLUELESS.Run far away from this bank. JSC messed up by merging with Welby.

Justice was extremely helpful during my visit to the bank. She made the process simple! Thank You!

Drove up to a very pleasant smile from Luz the other day. She was so kind and that makes a difference. Thank you Luz!

I have always been pro credit union.But with all the fees that have been added lately, it’s hard to tell the difference between credit unions and banks. You leave me no choice but to shop around.

Never bank here because they are lazy and never pick up their phone. I went to their branch and asked why they never pick up their phone and the woman behind the counter said that they get swamped with calls but I noticed the phone ringing and nobody answers it they just let it ring and there were no one but me in the lobby... Do better with your customer service.

If You Want A Credit Union Who Makes Several Mistakes With Your Deposits And Withdrawals. THIS IS THE PLACE FOR YOU! They Deposit Your Money To Other Peoples Accounts And Give You Other Peoples Receipts (Keep In Mind These Receipts Carry Your Bank Account Balance And Address). Then They Also Withdraw From Other People Accounts Instead Of Yours And Expect You To Catch Every Mistake They Make. You Try To Withdraw And Deposit Some Money At The Same Time And Its Like Speaking Cursive To Them Because They Seem To Make Mistakes Typing In The Incorrect Amount All The Time.. According To The Manager James This Happens All The Time.

Very helpful and detailed with serviceBeen a member for 11 years wouldnt bank with another credit union: Worked with Martha with a car refinance

Erica Griggs was very helpful with our loan and very professional! 10/10 recommend Wellby Financial for your banking needs

They recently changed the method to reset you PIN number for your debit card. Can no longer reset at the branch, have to call an 866 number. Well, that number keeps hanging up on me as soon as I call. So now I have a useless debit card. Looks like its time to change banks.

It is a pleasure banking with Wellby because their customer service is always excellent. Justice and Emma are great!

Since Wellby took over it is almost impossible to get a hold of someone now, I tried chat and phone but no luck, The phone system doesn’t even work properly, it give you an option to press 1 to have someone call you back but nothing happens when you press 1. Got tired of waiting.

Teller wise very God service..but no customer amenities. No water on the coffee machine on Saturday morning..

The name changed and so did the service and quality. This is no longer a credit union for its members but a traditional bank that cuts corners, has high fees, poor IT, and horrible customer service.

Everyone was helpful and nice good people especially mack pollard with this being my first account he made it make sense was real helpful thank you again.

Emma is such a sweet person, she makes sure all my needs are taken care of

Martha is Very nice and helpful, all information was presented and answered any questions I had. Overall easy and great experience

Yolanda, Emma, and Luz all did a wonder job. Excellent customer service.

Justice is a great teller. She is always so courteous and polite.

Best place for you banking needs, this is the third name change in 22 years since Rohm And Haas Credit, and has been consistent great service.

Mr. Mohammed Elkasaby has been a great assistant on helping me get financing for my new adventure, thanks Wellby and Mr. Elkasaby

Lezah was very intelligent, efficient, and super friendly! This is an awesome location with terrific people! THANK YOU WELLBY!

Wow I cant not believe this place!! Closed my account down today Bc of charges my account and wouldnt refund me the money.

Excellent customer service and loan products. Would recommend for anyone looking for a good interest rate on a loan.

Luz was very helpful and handled my transaction courteously and efficiently.

Justice was quick and efficient doing all 16 of my Girl Scout Cookie deposits.

Always a pleasant experience when I go inside. Customer service is great!

Justice is very friendly and did great job at the Pearland location!!

I requested for someone to call me through the new Wellby website, but I was not called in the time I was told I would receive a call.I called this morning , and have now been on hold with this location for 30 minutes.This is ridiculous

Nancy was helpful on my visit today, she answered all my questions. The entire location is very professional

Ive been a member of JSCFCU for over 27 years and have always received great service.

Justice is always pleasant and professional. Great service

Fast and Friendly Service from one of the nicest employees. of Wellby!! Thank You Luz!!

Awesome! Nice! Understanding and articulate! Justice served me!

I really enjoyed this place, The candy the nice people and also the coffee

Justice is very nice and always provides excellent service.

Justice is very friendly and professional and knows what she is doing.

Service is great all the time, thanknyou for taking care customers

Luu was so helpful, so eager to help me with a Big beautiful Smile

Extremely profesional, answered all my questions. Extremely pleased with the way everything has been handled

Justice went above and beyond to help me. Highly recommend :)

Justice was very helpful in depositing my check.

EMMA and everyone at this location are amazing!! Love them all!!!

Justice always has excellent customer service!!!

Are you guys hiring? Its frustrating to be on hold for 20 minutes with no answer....all I needed was my member number. Ugggggghhhhhh

People are very friendly and very helpful. Would recommend.

This has this has been the worst called Im a trying to get in contact with someone since covid-19 its as if the business dont exist no one ever answer

I truly believe I dodged a bullet.

Nancy was so professional and helpful!

Emma was very helpful and fast!

Emma did a great job...

Great place to bank with. Great service.

Got great service from Justice!

The customer service in Perland is always the same, perfect!

Excellent assistance from Sid. Thank you fantastic

Amazing group of people to do business with!

Luz is very nice and good service

Very good experience!!!

They have a great service

Great service and helpful employees.

Terrible service. Wait more than 15mins.

Need smiley faces and best experience...

It was a great experience.

Emma is awesome!

Good place and great people

Absolutely awful experience here

Sign-in. Wait. Wait.

Always pleasant

Courteous customer service

Martha was very patient with me and Nancy was also able to help me when Martha was not there, both of them helped me a lot.