FirstService Residential Pearland

I dealt with Lagaylia Davis on obtaining the information and requirements for building a shed and fire pit at our residence. She was very professional, helpful, and genuinely a very nice person! Very good experience!

Brittany L was super helpful when I had a few questions regarding the fence that I built. She thoroughly answered all of my questions and was very understanding of my questions. She was very prompt in her email responses to me and even dug around for some example photos to send my way. She took the time to call me and talked to me for about 15 minutes (which further helped answer the questions that I had). Brittany has fantastic customer service skills!

I walked into the FirstService Residential Pearlandoffice and was promptly greeted by Ms. Eleanor E. I have lived here for 3 years now and I just made it to the office to learn more about what Shadow Creek had to offer. She gave me good information about working closer to home and local family events. Im grateful for people like Ms. Eleanor who take time out to share needed information for everyday life. Thank you

Brittany L was incredibly helpful and responsive in resolving my issue. First she took the time to listen and ask questions. Second we talked through the options. She did more research and found the best solution and resolved my issue quick. Thank you Brittany!

I had some questions regarding a new fence that I built and Im so glad that Lagaylia Davis was the one who helped me. Let me first say this: Lagaylia is awesome and deserves 100 out of 5 stairs (since 5 out of 5 star would not do her justice). She was very quick to respond to my initial email and was able to thoroughly answer all of my questions (through back and forth emails). She even talked to me over the phone when I had additional questions (since she realize that emailing back and forth wasnt the best for the questions that I had). She also provided me all of the documentation and information that I needed for my particular situation. She has great customer/resident service skills and I would categorize her customer service skills on the Michael Jordan level of excellence (i.e. the best). In my opinion, Lagaylia deserves some sort of raise, promotion, and/or award!

Ms. Eleanor Eaglin is very courteous and professional with me as a customer.Excellent customer support. She is the best among the best. Appreciate for what you tried to help me.

I had issues before trying to understand the rules for changes in the front yard, but Lagaylia has been very helpful to walk me through the process and expedite things on the matters, I have worked with her for few requests and has been great service and very responsive person.

Every time Ive had to visit the office, my encounters with Ms. Eleanor has been exceptional. She is always very professional and her beautiful personality makes all business I need to take care of very pleasant.

Since my moving to Pearland, I have on occasion called First Service for various situations. My contacts were always professional and pleasant. In todays enviroment, this is not always the case.

Channin Norwood and Bethany McClain make Tuscan Lakes a better community! They dont miss anything and make running this community look easy. We love them and hope to keep them for a long time!

I have been a resident for going on 3 years now, and decided to reserve the clubhouse for my function, I couldnt be more grateful for the kindness and communication level I received from Ms.Elanor in the Residents office!!! Every time me or anyone from my family had a concern or question she had a answer and a solution! She was so kind and pleasant every step of the way. I am so blessed and fortunate to live in a community that has wonderful people like Eleanor servicing us!

Thanks first service For employing such and warm and wonderful person at your establishment ,Eleanor Eaglin Is a great Asset , shes fantastic for our community , Kudos for hiring her !

I had purchased my home in Shadow Creek Ranch, Pearland in 2018 and had never retrieved the membership access cards because I did not want to go to the office that much, because of the unfriendliness of the staff years ago. However recently I decided to go get the cards and was greeted by Meredith Neal, whom was so positive and so friendly that once I left, we turned back around to get her name so that we could write this review. EXCELLENT hospitality and customer service and such a smooth encounter. PLEASE KEEP HER ON THE STAFF!!

Miss Ellie at the HOA office is always helpful and make sure everything is taken cared of and followed up.

Bethany with Tuscan Lakes is so awesome! She is always willing to help and gets things done fast. Every time I have had an issue, she is on it. Bethany makes and keeps our community so beautiful. Thank you and your team for all you do!

Our 2 managers at Tuscan Lakes, Bethany McClain and Chanin Norwood are simply the best. Their hard work has completely turned around the service at the community office since they came on board last year. They are extremely responsive and thorough on every request. Thank you for their great work!

My husband and I live in Tuscan Lakes in League City. There are not enough words to describe how wonderful Bethany McClain and Chanin Norwood have been. They both are kind caring professional who love this community. They are helpful and efficient. Both of these women work long hours and always seem to have a smile on their faces. Thank you, ladies, for all you hard work.

Bethany McClain is a true gem! I love it when a manager answers your calls and returns your emails within days, she does this. We are all very busy, and she always has time to chat, and she gets things done in a timely manner and with a smile, and always very professional. Great job Bethany!

Of the times I needed assistance at the Tuscan Lakes office in League City, I would like to say that Chanin Norwood is an awesome representative for our community!! She is very knowledgeable, friendly, patient, and kind in every way. You can’t beat her infectious smile. Hats off to you Chanin!!!

Bethany McClain is the new general manager of our Tuscan lakes community. She has been great to work with and doesn’t miss a thing! Would absolutely recommend her and this company.

I really appreciate Bethany McClain, GM, and Chanin Norwood, Asst. Mgr. for the HOA at Tuscan Lakes. Over the 4 1/2 years I’ve lived in the community, I feel like they genuinely care for the community and it’s home owners. They do a great job at keeping everyone informed with emails, Facebook posts, and signage in the community. I’m looking forward to see them continue with their events they plan and what they will do for the community.

Bethany McClain and Chanin Norwood are so pleasant and helpful. They respond to any and all phone calls and emails right away. They are always informing us of events and construction well in advance to prepare for them. They make it a pleasure to live in this community!!!!

I have been living here since 2011 and I always have good support from HOA team. People are nice and always willing to help. I appreciate their time and professionalism.

Im happy with the staff especially Eleanor Elly she is accommodating, courteous and helpful my problem was solvedquickly. Thank you Miss Elly.

We really enjoy working with Bethany McClain and Chanin Norwood. They are both easy to work with, friendly and responsive to any issues. They both seem to really care about the Tuscan Lakes community and its residents.

Id like to comment on Bethany McClain who is the GM at the HOA office in Tuscan Lakes, League City. She is a very dedicated, knowledgeable and has great interpersonal skills when dealing with residents. Recently she put in great effort to ensure that TNMP fixed all the malfunctioned street lights in Siena Section at Tuscan Lakes League City. She did all the leg work and turned up the heat to make this happen. As a result, the residents feel very safe walking at night because it is so well lit. Thank you Bethany!!

Phoebe is just AWESOME, truly the very BEST!!! We moved into the Villages of Reflection Bay last year amidst COVID-19 with no access to anything in the neighborhood including the gate to gain access to our new home. Phoebe made phone calls for us and helped us, although the office was physically closed; she still assisted us. She has been such a professional in guiding us anytime we had a question or need assistance. We would not know what we would do without Phoebe - it is just wonderful to have someone that is so helpful and does it with a smile. Hats off to Phoebe - she is a great representation for FirstService Residential in Pearland!!

Our property manager, Kerry Ann Anderson, went above and beyond to help us during this COVID pandemic. She spent her time going through the financials for our community to find if there was any money owed to the community members that could possibly help the homeowners during this pandemic. She found our pool deposit had not yet been returned. Embarrassingly, things were so busy during the completion of our pool that we failed to realize we hadn’t received it. Kerry didn’t have to do this research nor did she have to bring this to our attention, but thanks to her ethics, morals, and professionalism, she unselfishly did it hoping it could help us. It was definitely a welcomed surprise and we greatly appreciate her for doing so. Thanks again Kerry Ann!

Never had any issues with HOA staff for my community. I have lived in Shadow Creek Ranch for 15yrs now and we still love it! The community is well kept and a desirable place to live. We have many amenities which are maintained regularly and community activities that are thoughtfully organized thanks to the wonderful HOA.

Ive worked with FirstService Residential on several ARC requests since I moved to Tuscan Lakes. The staff have always been friendly, informative and responsive. Channin Norwood has been particularly helpful and pleasant! Ive always disliked HOAs until my experience with this one. Thanks for all you do!

As a new homeowner at Shadow Creek Ranch, I had a hard time updating my information on First Residential system for months until I met Mr. Christopher Williams, the General Manager. His professionalism and quick responsiveness helped me solve the issue within a week. Great customer service as well.Thanks Mr. Williams, I greatly appreciate it.

Both Ms. Bethany McClain & Ms. Chanin Norwood are both true gems in the Property Management profession. They are friendly, calm, helpful, insightful, and the very best professionals that you would want to do business with.They, and FirstService Residential, make living in an HOA a very comfortable and rewarding experience. Their goal is to help the homeowners, and to help to keep everyones property values up by ensuring that everyone plays by the same rules. Which are the Deed Restrictions, the Covenants, and the By-Laws. And they do this impeccably, thoroughly, and very politely.And, speaking as a former HOA President (9 straight years), I know Quality professionals when I see, talk, and deal with them. And those Quality professionals for the Tuscan Lakes Homeowners Association are definitely Ms. Bethany McClain & Ms. Chanin Norwood.I for one am very pleased and happy that theyre here for us.

Bethany AND Channin at the Tuscan Lakes HOA have been both professional & Helpful. Bethany has helped me on several occasions and has always answered all of my questions promptly! She is an asset to our community.

Bethany McClain, GM, and Chanin Norwood, Asst. Mgr. have provided the very best in skills, management, and response to our community. I have seen many other managers and these two are the very best. I am hoping we can keep them for a very long time. They are great assets to me and my neighbors.

I liked that there was someone sitting at the front desk as soon as I walked in. Phoebe was friendly and helpful. She ask for further assistance from the back for my request as she was multitasking. Both employees assisted me with my request and they were both very helpful and friendly!

Bethany McClain is the new GM for Tuscan Lakes community. I called Bethany last Friday with an issue and it was rectified on Saturday! Her attention to detail is second to none! Thank you Bethany!

Bethany McClain is the new Manager at Tuscan Lakes and she seems to be on top of her game. She seems to genuinely care about the community and eager to bring the place back to life.

This office is extremely unorganized and unprofessional. Originally, when my husband and I purchased our home back in August of 2015, I had to contact the office to get details about pool and park access. I was unable to reach anyone by phone (after multiple attempts) and had to drive to the office with a 1 week old baby to be able to speak with anyone. When I arrived at the office, it took over 10 minutes for someone to come help me. Once they started looking in the system, they were unable to locate my name or my husbands name or address. Eventually, without seeing my ID or any verification of identity, they went ahead and assigned pool access cards (3) to me. They said I would start receiving communication by mail on a regular basis and that she added us as the home owners.Fast forward to 2016, and we never received any communication about the amount of HOA dues we owed or where to make payment. I tried reaching them by phone at this office and with their 800 number. No one could give me accurate details about the amount owed, but they were saying that extras fees were added in totaling around $1300. That is OVER $100/month for HOA dues. They do not maintain anything more than the swimming pools in the neighborhood, and there are over 6000 occupied homes in Shadow Creek Ranch. This is ridiculous for them to be charging so much! In the midst of me trying to get details on the extra charges, we received a notice that our account was sent to collections. Even the collections company could not provide proper notification from the HOA showing that we were aware of the amount due or where it was to be paid. Poor service on all accounts!!

This is the worst management company I have ever had the displeasaure to have to work with. We moved in 2 months ago. Cannot get a welcome package or access key. I have been trying to pay my HOA fees for three weeks. Their lines are busy and when you finally get through no onebothers to return your calls. On the one occasion I got to talk with someone they knew nothing about the development. How do you manage a development and not know anything about it! To date I am unable to get my account number. I called their corporate HQs, because I couldnt get through to the local office as their lines was busy for 7 DAYS, 7 DAYS! and was given two account numbers. Not one of them is correct. Inefficient, unprofessional, incompetent. I have never had so much aggravation and wasted time attempting to pay a bill. It is absolute lunacy! If I could give them no stars, I would, because they dont deserve the one.I want to respond to the reply from FSR. It is now January and I have been trying to pay my HOA fees since early December. I have contacted Cherish Dunford who keeps reassuring me that the problem with Click Pay has been sent to accounting?! for resolution. To date, despite my many follow-ups, there is no resolution. Once again the simple act of paying a bill becomes a nightmare. At this point I am traveling out of state to a place which has no WiFi and this matter has become critical. I certainly hope that FSR will not now attempt to charge me late fees! I have never experienced so much difficulty trying to give someone money! If you go to the social media site for our property, I am not the only one struggling with diverse issues with payment of HOA fees. If I could give this company no stars, I would.

I called FirstService Residential regarding my pool pass I spoke with Anthony and he told me my pool pass was at the office and I could come and pick it up. When I arrived at the office Anthony I asked him which pools are we allowed to use he knew for sure one pool but wasnt sure about others. I got lost looking for the pool I wasnt sure which one to go to. I called Anthony back and he gave me the address he was professional, and patient. Thank you Anthony for your help.

FirstService Residential installed a new card reader for access to the basketball courts (Village of Reflection Bay Rec Center), but the cards compatible with the new system have not yet been widely distributed throughout the community (and the old cards do not work with the new system). Even for those with new cards the system is not working consistently. A technician has been called multiple times to fix the new system. FirstService Residential has not been responsive to customer requests. For example, FirstService Residential has so far refused to give out the code for accessing the ADA gate located on the back side of the basketball courts. FirstService Residential needs to improve its customer focus.

Were staying in Galveston but have made trips to Pearland for medical appointments. I could live in Pearland, it reminds me of Bellevue, WA

Worst service ever!Called in first time, an Asian Indian spoke bluh blah... then gave me his supervisor number, which I have called 5 times, left voices every single time but never get a call back!Carlos, if you are still President of Shadow Creek there , you need to do something with these employees ASAP!CP

I have been very pleased with the FirstService team at Shadow Creek Ranch. They are professional and do an excellent job, working with the HOA, towards building a better community.

Mrs/ Bethany McClain The General Manger at Tuscan Lakes she is the top person run responding & Solving any problem in our communityAlso her high skills passed all the expectationsMe & My family wants to tell her thanks a lot to be the manger of our Tuscan Lakes CommunityThank you so muchMaher& Elham Shokralla

There people are horrible! They dont pick up phones. I had to drive in to the office twice for minor questions. Each time I went in, it was a full house. But NOBODY answers your phone. They will find the smallest violations to give you endless trouble.

This place doesnt even deserve one star. They are the absolute worse. Dont even waste your time. They have poor customer service and never answer e-mails in a timely matter. If I would have known how bad this HOA management company was I would never have bought my house.

Just bought a new house and FirstService manages the HOA. I needed a new Gate Opener, they had one ready for me in under an hour and I didnt have to wait for it to come to me in the mail. Their Local office had it waiting for me.

Always loved working with Cassandra and Syeda at FSR. Cassandra is doing a fantastic job in organizing all the events to bring the SCR community together. Thank you.

Bethany and Chanin do a great job in Tuscan Lakes. They provide a number of things for kids to do.

Everything went in person as smooth as the phone conversation, Anthony gathered my pool information and Jai handled the business side of things, she was very informative and helpful.

Bethany McClain is over my location here at tuscan lakes and she is very responsive and professional I am new here and she helped me with every question I had and answered very quickly she deserves a golden star 🌟

Thank you Ms. ELLY (Eleanor) for all of your help! Much appreciated!

Ms. Phoebe was very informative in assisting me with my HOA payment. She was very nice and professional.😊

Worst company ever! They will steal your money and they threaten to foreclose over $300! Dont bother calling, they will just refer you to their attorney! They wont work with you at all!

Excellent serviceWith Lagaylia Davis and Eleanor Eaglin

If I could give thim a zero I would! You do not get what you pay for here-everything is a task and a problem. If you like wasting your time this is the place for you!!!

Hi was dealing with Phoebe and it was very good experience She was professional and very helpful.

Tried calling during working hours; called 6 times and it was as if someone was picking up the line and hanging up over and over. Terribly poor customer service.

Costumer service is not that good. Rudeness otherwise discrimination.

Anthony helped me get my pool keys fast!!!very helpful!!!

Great experience and gives detailed explanation. Their also very friendly and professional.

Wow, not even one good review. That tells you, you guys really suck. Been calling no answer went online to pay, stars account number is not correct. Exactly why I was against living in a deed restricted area because I did not want people to be in control of my property that Im paying for.

Lagaylia Davis is awesome!

Cant get them to return phone calls.

Nice area with plenty of parking space available.

Ms Phoebe is so helpull with all info we need.

Had a good time at food town.

Worlds best property management company

Alright

Good service.

Scumbag organization!

Okay place.