FirstService Residential San Antonio

FirstService Residential has been great to work with. Marcia has always been fast and responsive. She goes above and beyond to make sure everything gets done. She also goes out of her way to make sure I feel taken care of. I am very grateful and I would recommend them to anyone who could use their services.

I recently had an issue in the resident community I live in.I contacted First Service Residential (which manages this property) to discuss my issue. Judy Abdon responded to my messages and assured me that my issue was going to be taken care of. I was asked to provide all the relevant information in a very courteous and professional manner.Judi proved to be a true professional and dedicated employee and a valuable asset of First Service Residential. I am very satisfied with the level of service I received. Thank you Judi!

If I could give no stars I would. This is the absolute worst HOA company I have ever had to deal with and that is a lot saying that I have lived in three different states and owned a home. They are unresponsive and although they post their financials, when we ask for proof of them or itemized spending they go dark. Take for instance today, my family and I went to the community pool and this is what we had to deal with. If we are unable to even have routine pool maintenance or cleaning, what are we really paying for? Every Thursday, the pool of the Silos, in which my cousin rents, is cleaned. Sadly, I always elect to go to her pool over our own. I want to know how much money we spend each month on pool maintenance.F/U 5/9/24I’ve called the so called number several times this week and no response. I just get the option to leave a voicemail. I don’t think this HOA has any intentions on actually following up with residential concerns.Not to mention, Casey (Manager First Residential) sent an email to a resident of Ladera stating our pool was serviced on 5/2/24, yet the pictures above I took was time stamped for 5/3/24, the very next day.

They are doing nothing even no maintenance street light but HOA charging so High $70 increasing every Year. It was $50 last year. Within one year they changed price Twice. @ GreenLawn Village Round Rock. Never response Phone call and Email.

They are absolutely a pain to deal with. Its so hard to get a hold of the right person. Your first contact is basically a call center where they take your info and relay to the appropriate party. If you have to reach your property manager you basically have to go back to step 1. Good luck trying to get any assistance from the FirstService or property management for the resale of your home.

We have lived in this neighborhood for over a year now and still have not yet received a book of reference guidelines. There is nothing about the requirements for a swing set or a playset. What size are we allowed to have? They write you a violation for unapproved swing set with no reference. Its hard to submit a request when you dont know the requirements. This company just takes your money and doesnt provide any customer support at all. I hope we can vote this company out soon. There is also nothing online about this topic.

I purchased a home within an HOA managed by this company (28 July). On August 7 I provided all the requested documents so I can have access and request architectural changes (paint the house, lay down some sod, put some solar panels) but here it is on Oct 28 and still no access to the HOA website so I can submit my request to improve the property. They lose paperwork, the pass the buck, the placed my daughter as a resident but not my wife nor me. All I keep getting is it’s not our department, I wasn’t here, I don’t know. Terrible HOA management company. Incompetent. Summerglen, million dollar homes with a terrible HOA management.

Outstanding experience with the Architectural Committee of Creekside Court Homeowners Association, and specifically Mr Kevin Reitz, the Architectural Services Coordinator. The online submission process is a bit daunting at first, but I must say that by following the checklist provided on the application form, uploading photos and diagrams of the project, and explaining everything in the submission email that the response time is very impressive (unprecedented actually) and has alleviated many of the concerns and fears that I had when we moved into this house and became part of an HOA. This particular HOA is managed by FirstService Residential and by all accounts the have been attentive and responsive to my questions and concerns on several different occasions. My interactions with the staff have been very positive and as I mentioned earlier - I am very pleased and impressed with the efficiency and responsiveness of Mr Reitz and the Architectural Committee as well as our Portfolio Manager for this development. I understand that some people have had other experiences with their HOAs or even this one - but my experience thus far has been nothing less than exceptional.

Received charges for previous billing cycle at the time I purchased my home (title company paid HOA). Representative states it goes on to the next cycle. Fees already increased from previous year. Hope to sell and never live in a community run my this company.

Worst HOA Ive ever been in and the most Ive ever paid. They do NOT communicate well at all, unless youre within violation of something. Casey Thibodeaux and Chris Ahrnsbrak, if their names are mentioned for your HOA run! They changed the gate locks and didnt tell anyone, they dont up hold their responsibility of getting a proper company to clean the pool, or maintenance the traffic gate that has shocked people since it was built and it took them forever to get a new maintenance crew because they would always miss portions in the community. I cant tell if they try to hire family and friends of theirs to do these jobs and take our money but it takes them forever to change anything. They try to pride themselves in security but still dont monitor the pool where we have complained for years of outsiders(most likely) trashing it. I love my house but I wish it was anywhere else. I will NEVER move to another HOA that uses FirstService Trash Residential in the future and cant wait to get out of here. If I were you I would avoid the company at all costs! Theyll probably paste a reach out to us and I have, they just dont care.

This company is in charge of my HOA. They are non responsive. They lie and say they will fix things and they do not. Our neighborhood entrance is embarrassing to have guests visit. They do not care about the voices of the neighborhood. If you are looking for them to represent you, please look elsewhere. You will be disappointed. Management is awful.

Working with Marcia was an absolute treat! She made sure my needs were met and did not overly complicate things. Thats all you can really ask for. thanx Marcia!

First Service Residential manages our neighborhood in Bulverde. So far we experience the highest HOA rates in the county and see absolutely NO benefit from their organization. The landscaping at the entrances is horrible and mismatched. Trees are dead. Plants and vegetation are horrific. I have expressed concerns over the landscaping and maintenance on more then one occasion and always review excuses and no results. We are provided misleading information and have had a damaged entry to the neighborhood since November that was caused by an accident. Broken curb and damaged irrigation. The best they can say is they are collecting bids. Never seen a bid collection process take over two months. Recently when another neighbor inquired about the promised pool and club house she was told it couldn’t be started due to the inclement weather in January. This was despite the higher then average temperatures and the facts that the builders continued to build new homes and the developer worked everyday at cutting new roads to open new sections for additional houses to be built. I would avoid any neighborhood they manage as it appears they are partners with big money and DO NOT SERVE THE COMMUNITIES they allegedly “manage”. Camille Belcher, our representative, has delayed in responding to all requests and the general response is to place blame on the builders or the developer. Not really sure what they “manage” at this point other then the collection of our fees which they don’t hesitate in collecting. Worst management company I gave ever seen in my 20 plus years experience with such businesses. Beware! Beware! Beware!

First impressions truly do last a lifetime! Our experience with the new HOA management company was positively shaped by Marcias welcoming presence at the front office. She promptly addressed our inquiries, provided thorough explanations of community information, and extended a warm welcome to our family. Marcias exceptional customer service set a high standard from the start. Were grateful for her professionalism and look forward to ongoing collaboration with her and the team. Thank you, Marcia, for making us feel valued and supported in our community.

As a potential upcoming resident within the Ranches of Creekside development, I was very impressed with the communication and assistance recd from Roam/First Service Residential in regard to my many questions about the Association. He was very very knowledgeable and helpful in our multiple conversations. I feel confident that the Association/Development is in good hands with Roams excellent attention to detail and genuine care for his managed properties. Thanks again Roam!

They greatly increase the amount due every year but have never once maintained or paid for anything in our neighborhood. We don’t have parks, gutters, a pool, anything. We aren’t even allowed to join the HOA as residents.

The project approval process we have worked through with First Service Residential has been carried out with ease and, to this point, has been cvompleted in a timely manner. Our project has been approved as submitted in only a few days.

Marcia is great. She goes above & beyond to make sure every request is met in a timely & efficient manner

I recently sent in for an approval request to get a storm door put in on the front of my house. Not only did I get the approval, I got it the very same day. I spoke with Cole Emswiler through email and it was super easy and fast to get messages back. It was only 2 messages back and forth and DONE. I would say that is SUPER efficient! Very happy with his service to us. FIVE stars

I had an amazing first time experience with FirstService Residential. Cole was my Architectural Services Coordinator and he was awesome. Very friendly, courteous, and responded quickly to my emails and questions. Ill be able to start working on my project a day after I submitted the request.

I asked first Residential to review some documents for our pool. Once they were able to get the schematics they reviewed everything super fast and without any issues noted. Our liaison Pamela Villalobos is extremely professional and super kind as well.Thank you to both Pamela and the FR personnel for making our little pool a reality!

Amazing customer service. We are in a new development and this HOA is just getting this site up and running. We are installing Solar Panels, Reached out for guidance and direction on the process. COLE EMSWILER has been tremendous. Helped me navigate and communication was above and beyond! From filling out the application through the approval process. Cole has been an excellent resource. Thank you

I had a great experience getting a project approved. I heard stories from people that it will take months to get approved and that I will be given a hard time but neither happened. I was lucky to get in touch with Cole Emswiler who walked me through the process and stayed on top of my request until the end. I received couple of emails to provide additional information and pictures but once I did as such my project went through. So I am not sure why folks tried to scare me into having any issues, for me the process was fast and seamless. Thank you FSR and Cole we are grateful & excited about our projects!

Minimally competent, consistently unable to reach anyone at this company. Gate codes changed with minimal notice and no provision of codes to residents. Minimal amenities and community property are consistently neglected all while raising the cost of the HOA fees despite already being multiple times higher than neighboring communities. Avoid this company at all costs

Where do I begin? This HOA management company is the worst. They just like to collect your money and hate to actually respond to community members. Here in Ladera the community manager Casey has the worst customer service and doesn’t seem like she is competent enough to manage our HOA for the community.Let’s start with Christmas decorations this past Christmas. 5k for garland to be installed? I could have got some from the dollar tree and saved the community 4K minimum. Our community has trash everywhere because they do not hold the builders accountable for their trash. Additionally, they now what us to have a community clean up and want us to go out and clean up? But they will provide the trash bags, gloves and waters I can’t forget that, GET OUT OF HERE WITH ALL THAT. Use my fees you charge me and my neighbors to get that done. Our social events remind me of a corporate companies trying to boost morale with a pizza party. Ridiculous, we get shown up by all the surrounding communities.Next is our community gate, we have had continuous problems with it and we get no notification from Casey the HOA manager besides “we are waiting for approvals” when asked what the problem is she doesn’t provide information. When I advise that it seems like it’s a vendor issue not knowing what they are doing or and HOA issue with them not wanting to spend the money to get it fixed right instead of putting a bandage over the problem she’s gets defensive in her email response. That is not good customer service. It appears from shared Information from neighbors that this is a recurring this with her, deflecting and placing blame instead of owning the problem and providing solutions. GET THIS, she told us the homeowners to reach out to the pool vendor for the issues with our community pool. Isn’t that what we pay this company for?There is so much more that I can say about this horrible company and community manager but I have to call the vendor for the pool. Please send us the information about the community so we can determine if we can fire this company as our HOA management. Don’t hit me with the standard response of call Rhonda either, that number goes straight to VM.

I visited for the first time after our home purchase and Ms. Marcia was quick, friendly, and efficient! I got our gate fobs with no hassle at all. The location had adequate parking and was easily accessible.

Marcia, the front desk coordinator is always very warm and welcoming whenever I talk to her. She always make sure that my requests are taken care of in a timely and professional manner. FirstService Residential is lucky to have her in their team.

FirstService Residential have always been very responsive to all our questions and requests. We would specially like to commend Marcia Jalvia-Mingo. In all the requests we have made she always responds within minutes and all with clear and precise answers. Thank you Marcia, we appreciate all your help

We are working on getting HOA approval to add a flagstone patio and some landscaping. Marcia was more than helpful with working with me to get information for the review committee. Thank you Marcia!!

Roam Bullard from the San Antonio office has been exceptionally helpful throughout our construction completion and landscape process. He has gone out of his way multiple times to guide and help us move the process forward. We appreciate his attentiveness to our questions and are so grateful for his professionalism and support. He is a great asset to your company.

This company is a joke. They don’t take care of any HOA duties they are required to take care of. The head manager Casey is always giving excuses to residents as to why things cannot be fixed or dealt with in a timely manner. Our community pool is disgusting isn’t cleaned properly. When brought to her attention she suggested I contact the pool vendor directly instead of her. I’m so upset with this company.

Absolutely horrible experience with this company regarding fees and charges. Millie Perez is an awful person to try to contact with any sort of issue. She has absolutely no kindness, care, or consideration for your customers. It took another employee to even get her to respond and when she did she only addressed her after ignoring every attempt I tried. Millie is a prime reason people talk horribly about HOAs. Disappointed doesn’t even begin to cover it. She didn’t even apologize or acknowledge me after ignoring me for months. PLEASE get another contact for the SA area because Millie Perez can’t be bothered to help while she enjoys the fees she gives out to the homeowners.

Great response from the team and Keith Reitz! Third project request under our belt and we are extremely pleased with each experience.

If I could give them zero stars I absolutely would. Contacting them about anything is usually an exercise in futility. Nobody who is employed there is the person you need to speak to about any issue you may have. When someone does finally respond they are clueless about the problem no matter how many times it has been explained, which leads me to believe that they play dumb and blow off issues that they do not feel like dealing with. As often as we have issues with our gates and pool, they should be prorating our HOA dues. This company is a joke.

First Service Residential isnt meeting our HOAs needs, leaving residents frustrated. Issues like unfair fines, construction mess, and unfinished projects persist. They seem more focused on the developers interests than ours. Adding to the problem, they lack local presence and board members in our area, leading to poor communication. Choosing them for HOA management is a mistake; look elsewhere for better service.

Ms. Marcia was extreamly sweet and professional. Super helpful and made everything real easy for me to get my welcome packet and community pool key.

Great first time experience with FirstService. Staff were more than willing to help process a request for a home project. Needless to say, this was by far a record transaction. From obtaining the application to receiving the certificate of approval in under 48 hrs. Huge thanks to Cole E. and the FirstService Team. Great work!

I submitted a request to add railings, a fence and some shade awnings. I received a very quick confirmation with request for pictures. I figured it would take a long time to be reviewed, but I was pleasantly surprised. My request was approved very quickly and I cant wait to start on the project!

I was very much looking forward to living in an HOA, I assumed it meant better facilities sadly this is not the case. The facilities are just empty rooms that arent very well maintained. My family specifically paid for a gated community but the gate hasnt worked since Ive been here. Construction crew popping tires by leaving nails and screws in the street. The pool is clean sometimes but not clean at other times. Looking at the budget/books is also very concerning considering everything is rounded numbers. Im seeing a lot of money going in but Im not seeing the benefit from it. Im not sure if this is the norm for an HOA but if it is I would NEVER live in one again. Also weirdly the HOA regulations seem to be inforced on some but not others, its very strange and a bit shady.

First Class Office. My wife spilled water on her gate remote and delayed for moths going in to get it fixed/replaced. I had time to visit, stopped in and was immediately taken care of. Very pleasant staff and welcoming office. I hope my community continues to use First Service Residential for our management needs. In five years this was my first need to stop in and I’m very grateful for my pleasant visit.

The only reason I am giving one star is there is not an option to do none. We recently moved in to the Ladera neighborhood and have been so disappointed in the HOA and how the amenities are cared (or should I say not) for. The pool we were so excited to enjoy, is filthy most of the time and when cleaned, there is a greenish and brownish slimy gunk on the bottom and on the tiles. The pool skimmer flaps 2 were missing and one not connected, so they catch nothing as it just floats right back in to the pool. There are pretty significant cracks, tiles broken, and not even a little bit of heat to make the pool just a little enjoyable.The playground has fire ants all over as well as some weird fungus that squirts out ooze when stepped on. Children should not be the victims of bites and yuck when they play at the playground.It is important to note that we have to pay an additional amount on our HOAs to use these amenities. So what exactly are we paying for? What is the motivation to pay the extra fee? Had we known that this was an issue, we may have bought in a different area.Casey, who apparently manages our area has not responded to me yet, but has responded to others and actually claims that the slimy gunk in the pool is actually just staining from repairs done a few years ago, how anyone can look at that slime and say it is staining is beyond me. I have included some pics of the slime, of the filter area right after the pool was cleaned. We are sorely disappointed in the things we have heard and seen from the HOA here. It appears that avoiding the issues is actually what they seem to do best.

Roam B. is one of the BEST in the business. His dedication to his clients is First Rate. Always responsive, professional and personable. Best In Class!

Absolutely a joke of a company...does not reply.does not have direct phone numbers.the only phone numbers that they have listed lead through an endless maze of a phone tree with no real destination and no real answers once you eventually get to the end... which seems impossible... you are just repeated the same emails of the same people that do no reply or do not give you the proper answers you are searching for in a decent amount of time... I truly do not understand how anyone at this company remains employed... but I guess if its a failure at the top its a failure at the bottom..side note Marcia is an absolute angel and is really amazing and responsive... she really seems to be the only person there that cares. Im convinced she the is the only person capable of doing their job at this companyif you are looking to buy a home inside a first service residential ... DONT

Marcia in the front office was courteous, professional and very attentive. I was so happy I made the drive to obtain my welcome packet and gate code fobs in person. Thank you for making the process so easy Marcia

First Service Residential: San Antonio Office. This review is solely based on our experience with one employees Marcia Jalvia-Mingo & Roam Bullard.We’ve been going round and around with FSR about our New Construction & Landscape refund approvals since October and Marcia & Roam have been the ONLY ones who have been able to get forward movement on our request. We went through all the proper channels to get things taken care of to no avail and our emails and calls all the way up the chain went unanswered until we added the VP, almost 3 months in. Marcia was the one guiding us every step of the way, reaching out to the responsible parties on her end, following up, giving us updates, etc. which was not part of her duties. We called today and Marcia was able to get our approval letters sent to us. Now, we await our checks to be issued. I don’t intend to throw anyone under the bus as I know we’ve all got things going on, but I’ll definitely give credit where it’s due. Roam helped us out when we needed and Marcia went above and beyond to ensure we were taken care of. This review is solely based on our experience with these two FSR employees and not on our experience thus far with FSR as a property management company.

Since Ms. Jennifer Pineda has assumed the role as property manager, I can’t give enough praise for the turnaround time when requesting repairs for our amenity center. Within days, issues are addressed whereas before we were talking about four weeks or longer. We have more pricey nearby neighborhoods who do not have their own amenity center so we should have pride in ours and maintaining it and its security should be the priority! I don’t see nearly as many rowdy people with inappropriate music, language and yes, underage alcohol use as in the previous years. So, thank you, for doing your job so well!

I can’t speak highly enough about Judi Abdon’s exceptional service as our interim property manager at First Service Residential. Judi embodies professionalism with a warm, friendly demeanor that instantly puts residents at ease. Her attention to detail is impeccable, ensuring that every aspect of our community is meticulously managed. What truly sets Judi apart is her reliability and responsiveness. She consistently goes above and beyond to address any concerns promptly, making residents feel valued and heard. Judi Abdon is undoubtedly an asset to First Service Residential, and I wholeheartedly recommend her to anyone seeking a property manager who is not only competent but also genuinely caring.

By far the worst Home Owners Association I have ever had. Run if you dont live in one of their associations. In September 2022 I moved into a HOA and they have been all but useless. They have changed HOA managers numerous times and do nothing around the neighborhood except collect fines and deliver false promises.Upon moving in, they have promised an amenity center numerous times which gets canceled to place more houses instead. The pool is filthy, the neighborhood common areas are never mowed or tidy. What are we paying for?In November 2022, I contacted First Service asking how to pay my HOA dues and collect a pool key. I received no response back. I attempted communication regularly until April 2023 when I had given up.In December 2023, I had received a collections notice from the HOA with $250 in late fees. I contacted the HOA with again, no answer. I then emailed demanding a call back or I will be seeking an attorney and had immediately gotten a call within minutes. How strange.I was informed they sent a singular letter with how to pay my HOA dues in 11/2023. No tracking, not certified, no email or call follow up. Just one letter which could have gotten lost since I had never received it.The HOA refuses to drop the $250 in late fees and expects me to pay my $650 2023 dues when the HOA doesnt even do anything. Every time I attempt to contact the HOA I get a run around and the HOA is unable to provide me any information as to why we pay, but receive nothing.The entire neighborhood is upset with this association but they dont care at all.I would NOT recommend moving to a first service nighborhood.

Sal with First Service was quick to respond to my inquiry and very helpful. I appreciate the great customer service!

HOA management at Ladera is absolutely absurd. First, there is a ridiculous $55 application fee for simply PLACING a request for any type of home improvement— fence staining, landscaping, etc.They are extremely quick to send fines for painted fences or trash cans being outside (on trash days), yet are extremely slow in responding to residents when questioning these ridiculous fines.The entrance gate and pool are two areas with consistent issues. 1) The gate is consistently damaged and often left open indefinitely. 2) The pool is regularly dirty, and we get nothing but excuses blaming the weather. Why are we paying for these services/amenities if we are not regularly benefitting? To top it off, they [First Service] has the audacity to ask us to join in community cleanup? How about they hold the builders responsible for cleaning up their trash, instead.Additionally, the “natural areas” are an eyesore, and will do nothing but collect trash and foster an environment for rodents, snakes, etc.If you’re looking for HOA management, look elsewhere!

I give the Architectural Committee (ACC) at FirstService Residential San Antonio an enthusiastic 5-star rating. They were fantastic to work with on our landscaping project in the Ventana subdivision in Bulverde. Additionally, I need to recognize Cole Emswiler for his role in moving our project through the ACC process. Cole was a thoughtful advisor, great communicator, and did exactly what he said he would do when he said he would do it by. He was instrumental guiding our project through the process in a very efficient manner. This is our first home under an HOA, and I have to say, we only have positive thoughts about our experience with FirstService San Antonio!

As a multi-homeowner in Ladera San Antonio, Ive had a regrettable experience with FSR specifically with our HOA manager, Casey Thibodeaux, over the past few years.Cons:Lack of Transparency: FSR and Casey Thibodeaux operate with a concerning lack of transparency. Important decisions seem to be made behind closed doors without input from homeowners, leaving us feeling disconnected and uninformed about the management of our community.Poor Communication: Communication from FSR and Casey Thibodeaux is consistently lacking, especially through email channels. Notices about upcoming meetings or changes in policies are sporadic at best, and important updates often come too late. Casey Thibodeauxs inability to effectively communicate exacerbates the issues in our community, leading to frustration and confusion among homeowners.Inefficiency: Casey Thibodeauxs performance as our HOA manager has been disappointingly inefficient. Her inability to create solutions for the problems in our community, such as the failure to maintain the pool and address landscaping neglect, and delayed maintenance requests, demonstrates a lack of competence and accountability. Its disheartening to see our communitys appearance and functionality suffer under her management.Lack of Accountability: Casey Thibodeaux consistently fails to take accountability for anything in the community. Instead of owning up to mistakes or addressing concerns raised by homeowners, she deflects blame and avoids responsibility. This lack of accountability only exacerbates the issues in our community and erodes trust in FSR.Overall, my experience with FSR and Casey Thibodeaux has been deeply unsatisfactory. Instead of enhancing the quality of life in our community, theyve created an atmosphere of frustration, confusion, and disengagement among homeowners. Its disheartening to see the potential of our neighborhood stifled by their ineffective management and leadership.Based on my experience, I cannot in good conscience recommend FSR and Casey Thibodeaux to other homeowners. The lack of transparency, poor communication (especially via email), inefficiency, lack of accountability, and overall terrible performance make them unfit to manage any community.In conclusion, I urge FSR to address these longstanding issues and consider replacing Casey Thibodeaux with a manager who is capable of providing effective leadership and management for our community. Our neighborhood deserves better stewardship and accountability from those tasked with its management

I spoke with Cole in regard to an HOA question and he really went above and beyond to help me. He was so knowledgeable in his explanation, he was very patient with me and really set me up for success. Thanks again Cole. I hope you get the recognition you so much deserve.

I been trying to reach HOA about a issue I have with the builders. I sent a email and they turned around and block me. js

Terrible company. They take absolutely nothing serious in the community. We have had break-ins, stolen cars, ect. No action has been taken. ALSO, $80K unaccounted for. We are overcharged with no change.

Whenever we get a property manager that actually does their job, they dont last long. 10 months ago I gave 5 stars to Sal for finally fixing our dirty pool issue. Unfortunately we are back to 1 star review.Last week (8 days ago now) we went down to our pool and the safety latch broke when we tried to leave and were locked in. Since there is no one on site to help us we called the call center. We were told that our property manager was called and someone would be coming to let us out. We eventually had to climb over the fence, we are in our 50s so this is no easy feat anymore. Thank goodness my mother wasnt with us.The pool safety latch is still broken. Children of residents are climbing over fence since it is now 100 outside, it kinda is when EVERYONE wants to use the pool that we pay for. We have emailed and called our property manager Nanci numerous times and called regional manager Rhonda. I somehow cant understand how they cant find someone in a city of 1million+people to open a pool gate in a week....

I recently drove from my home at Canyon Lake to FSR in an attempt to resolve a month old problem with getting reimbursements for activities in our community. I was greeted by an amazing person, Marcia Jalvia-Mingo, FSRs Support Services Coordinator. Marcia had a smile on her face and a positive, can-do attitude. Marcia listened to my story, immediately checked her notebooks, made a few phone calls and asked me to give her a couple of hours. I left the building and returned a couple hours later. Marcia had both reimbursement checks waiting for me! What had been a month-long struggle was resolved in two hours! Marcia is the BEST AMBASSADOR FSR has! She is the First 7 Seconds for everyone entering the building. I am so very appreciate for this excellent Customer Service Ambassador!

My shared rock wall with the HOA was hit by a vehicle over the weekend. Julie Rincon, our property manager, immediately secured a quote and HOA board approval to get the wall fixed. The vendor began work on the wall Tuesday and was finished by the end of Wednesday. I cant thank her enough for her quick response and action to ensure my familys backyard was secure.

This company is a joke. I feel robbed every time I have to pay the fee and now they added a $3 dollar fee for paying with an echeck lol.

The staff at First Service were so helpful and true to their word. Marcia took all the stress and difficulty out of our situation and helped facilitate our concern as soon as I walked in. Her pleasant , customer service oriented demeanor really set the tone for the office. Krista and her team handled my request swiftly really helping our family. Great job First Service. Great job Marcia.

A big thanks to Ms. Jennifer Pineda for doing an awesome job as the new property manager and for her prompt response to repairs. The tennis court light was fixed within days of it being reported broken. Keep up the great work!

You are AWESOME, Cole Emswiler.Thank you so much for your excellent and professional customer service, Cole. You made my situation very pleasant and user-friendly to complete online. First Service Residential is fortunate to have such an outstanding team member working for them; wishing you the very best!

Just had our first meeting within a year. They were very lost with the problems in the community. If you decide to buy with a community they are in charge of I would definitely think twice. The company is about taking care of themselves and not about the community. A lot of open promises they can’t make right for the residents. If you spend $3500.00 a year on Christmas decorations for two wreaths but there is now landscaping for your prestige amenities there is a problem. Get ready for the violation fees but no amenities for the neighborhood.

This is one of the worst companies you’ll ever have the displeasure of dealing with. Not only do they love to drive around taking pictures of trash cans before fixing the actual issues in the neighborhood but they also love to drag their feet on important forms that require approval such as ACC forms for something as simple as a shingle color, but they will go ahead and charge you for it!! I don’t understand how they are still in business, every time I reach out to try and get some sort of contact information for the committee responsible for approving the form, I keep getting pushed back and told that’s not possible I know damn well they have that information. It’s currently raining so hard right now and our roof is in need of immediate repairs probably about to start leaking at this point in addition to the family of raccoons that’s living up there but I bet the committee and the staff at this horrible company are sitting in their office or home doing absolutely nothing to review our form. Word of advice to anyone considering moving into a neighborhood with an HOA, don’t!! Run for your life, especially if it’s with this company!!

Horrible. We had our autopay setup to pay our balance due.No problems.When we got Solar panels installed, our $50 application fee was paid via auto-pay, but the auto-pay did not pay our regular dues, having already registered a payment for that month, and we subsequently got hit with a $20 late fee.For months, we requested multiple times to get this waived, got no answer, and it has since grown to $70! For some reason, our account manager, Casey Thibodeaux has requested the “board” to waive $4 in interest…what?0 stars, 100% stress and disappointment. :(

I just had to taken the time to give overdue 5 star recognition to a Ms. Marcia who works as Administrative Clerk front desk for First Service Residential. For the past 5 years I have worked with her with obtaining and renewing gate openers for my family and her services have been above and beyond helpful and professional!!! Over the years each encounter I have had with Ms. Marcia has been pleasant and helpful! She’s efficient, has a pleasant attitude and works hard to meet the customers need with excellence and in a timely matter. Her attitude is contagious I see it flowing over to her co workers and to us customers! What a GREAT asset and leader to have on residential team and in our community over all! In the military we say “Bravo Zulu” which mean excellent job/ mission achieved because of the hard work of a person or team. So to Ms. Marcia, I say Bravo Zula!Excellent representation for you company they’re blessed to have you!Set an amazing standard!Thank youHatten Family

The staff are very helpful! In particle, Marcia J. at the front desk was amazing, helping to guide me through all I needed to know about my new neighborhood. Great customer service!

This HOA is an absolute joke in Milican Grove. Not fixing things, not citing home owners with grass higher then their back fence, and we are getting several special assessments fees. I call in and the person seems to be out source lied to me and doesnt know anything. For some reason my wife and I have separate accounts instead of us being listed together. Some bills show under her name and some under my name. I have never had to deal with such unprofessional management company in my life. A complete joke.

I wanted to send a shout out and a huge “Thank You” to Tyler S. for making this week go smoothly! He went above and beyond to help us out with everything we needed to get some paperwork where it needed to be and who it needed to go. His communication and very prompt responses, with answers, was so reassuring in k owing things were moving along. He put both my husband and I as ease and made us feel important. As a resident and a homeowner, that is a very big deal. So, thank you again for Tyler for being there for us and making us feel special. You’re The Man!Have a great week everyone! 😀

We run a Plumbing Company and just enjoy working with this crew. Fabulous team to work with indeed. Though one employee did stand out the most Ms. Lopez, when we needed her to guide us on an issue, no hesitations and she right away jump into helping us. Very kind and very professional through the entire process. Its people like Ms. Joanne Lopez that does make a big difference in a company. Makes the business and her title stand out more. Proper Customer Service does make a HUGE difference in the business environment Again we thank you as well as the team.

Would give 0 stars if possible. Complained for a year about getting shocked by the gate keypad and they refused to do anything about it. This company is incompetent and by refusing to fix a dangerous electrical problem...cruel.

First Service residential manages the community I live in and I have found them to be responsive and professional. When I needed to pickup my pool key Marcia was extremely helpful and I am looking forward to working with her if I ever need anything.

The FirstService team was incredibly responsive to our requests as new homeowners! Marcia and Camille in particular went above and beyond in their efforts to accommodate a very fast move-in schedule. We cant thank them both enough for the assistance and their professional and caring approach to finding solutions for us! They were the BEST to work with and we sincerely appreciate their work and efforts... A great experience as new home owners and new HOA management team and company...!!

This company is in charge of my HOA, I have tried to resolve this matter internally but they are unresponsive and lazy. We have a flea infestation in the community dog park which is adjacent to my house and my representatives (Angelinda and Julie) have done nothing, just continue to say they are collecting bids. They are very unhelpful when contacted and clearly do not care about the issues in the community even when it involves the health and safety of occupants. I would avoid working with them if at all possible. They are happy to accept hefty monthly fees but do not do anything with it and certainly do not care about the community. They are unethical, lazy people. Do not work with them.

Casey “Hands Tied” Thibodeaux is an abomination and should be fired. Awful HOA manager and master excuse maker. Commits more effort towards generating excuses than addressing problems within the community. Unfinished sidewalks, dirty toxic swamp pool, disgusting playgrounds with mushrooms growing, concrete chunks left plastered on the road, and spending $4000 on pine needles for Christmas decorations. Crime boss of a criminal organization holding our entire neighborhood hostage.

Recently we submitted documentation for review and approval of property improvements that included a patio enlargement and other miscellaneous flat work enhancements. The service received was prompt, courteous and professional. tOur project was reviewed and approved within 2 days. The process was simple and seamless. As well as, our interactions with the staff. Ms Kirsten Costello, Support Service Coordinator was extremely helpful and able to provide key detailsand instructions that made the task simple. The excellent and expeditious service provided throughout the short process is what was impressive and stood out. Great job!

I had to get in contact with FirstService Residential for the first time to obtain a pool key fob. I reached out to a friendly gentleman named William Rice and his colleague Kayla Burgess. I was so pleased with how quickly I received a response on the matter. They provided excellent customer service and kept me informed on the process. I appreciate them greatly! Fantastic job !

Roam B. Is the best property manager this subdivision has ever had! He is very quick to respond and resolve any questions/issues. He provides assistance and follows up to ensure we are satisfied. I’ve been in this subdivision from the beginning (only about 5 homes built) and I can honestly say that Roam is THE BEST Afton Oaks has had. We are very lucky to have him.

We have been working with FirstService Residential for about a year now and could not be more pleased. They are always very professional and quick to respond. Kirsten has gone above and beyond to help us navigate the application and approval process for a new home build in one of the neighborhoods they serve. Each time I have had a question, I receive a response within minutes during business hours or first thing the next day if it is after hours. I appreciate their promptness and professionalism.

My wife and I just recently moved to this community and have been more than pleasantly surprised with the HOA and First Service Residential. Any time we send an email or call, we get quick, professional, polite and thorough responses from the staff there. I have called and emailed at 10pm and STILL received responses from the folks that work there!Ive lived in different communities and had other HOAs in the past, and this is by far the best Ive ever experienced. Our community manager Kayla has responded so fast to everything Ive sent and has also provided advice to us that has been extremely helpful. Kirsten responded to our request for architectural changes within a day of us sending the email and when she needed more information from us, she gave us plenty of detail on what she needed that we werent left guessing what she needed from us and why. I also spoke to someone over the phone to get access to clickpay, and they were not only polite, but again, incredibly fast to elevate our issue and get it to the right person, who fixed the problem the next morning.Again, I cant say enough good things about the professionals at First Service Residential.

If you’re considering purchasing a home in San Antonio and learn that FirstService Residential is the HOA property management company…run! They are by far the worst property/HOA management company I’ve ever dealt with and I own 3 properties under 3 different HOA management companies in 2 different states. Problems take months/years to resolve. Months go by without responses to emails. We live in Ladera Community in west San Antonio and tonight’s HOA meeting was the worst ran meeting I’ve ever seen. I realize this review will probably be deleted but hopefully this reaches some future homeowner before they purchase in a FirstService Residential HOA management area.

I had an issue with my gate remotes and contacted First Service through email. I was expecting an email response, but I actually got a call back. William Brice called within 5 minutes of my email inquiry and he actually walked my son through the steps to set up my gate remote. Excellent service. He called me back just to make sure it was working. Great guy and great customer service.

Applying to have our pool installed at first was nerve wrecking thinking that the process would be unwieldly and unnecessarily long. However, FirstService made the process user friendly, they were EXTREMELY responsive to our inquires and our request for the process to be expedited since our family had already made our pool deposit and gave contractors the green light! Thankfully we received a response in less than a week and our family is over the moon now looking forward to getting things in motion, getting our pool and having a fabulous summer. Thank you FirstService.

Several weeks ago I needed to purchase two fobs for the gate entrance in to my development, Afton Oaks. I went by the office one afternoon and they were closed for lunch. I was able to get the phone number and later that day I called and spoke with the receptionist, Marcia. She was very pleasant and helpful on the phone. I told her I could not get by that day and it might be a couple of days before I could come by and get them. She told me not to worry, she would hold them for me. A couple of days later I went by and picked them up. She was busy with two other customers when I arrived so she said to please take a seat and she would be right with me. When I told her my name she told me right away she had my fobs. When she finished with her customers she went and got the fobs and said she was sorry I had to wait. I paid for them and thanked her. Marcia is the type of lady I would want representing my company. Her attitude, professionalism, and personality are outstanding.Raymond RobinsonColonel.(Ret), US Army

We just moved into our new house in December, and we first needed a gate clicker, and then later, a pool key. Both times I have emailed FirstService Residential, they responded within minutes - wow! That never happens. The first time I dealt with William Rice, and the second time with Courtney McGraw. Both were very helpful and made everything so easy. Im impressed!

First Service Residential is a great company! They really do their best to help with any inquiries. They really helped me resolve any issues I had with ease.

My elderly mother recently became a homeowner in the Monticello Ranch subdivision. She was disappointed with the previous management company for their previous home. The assigned service agent had been very rude when m mother had questions regarding policies and procedures.The response time was even worse if she ever got a response. So my mother was very hesitant to reach out when she had some questions regarding their new management company’s policies and questions regarding the amenities. She was very surprised to receive a call back within minutes from her new association manager Celina and was very happy to have all her questions answered and she stated Celina was very professional, friendly and seemed more than happy to help, she even exceeded my mother’s expectations and gave my mother the number to her direct line in case she had any more questions. I had to write this and let Firstservive know how appreciative myself and my mother are. Thank you..

This is subject to your community and who your HOA president is. It is challenging to get a response, The only communication is when you need to cut your grass or repair a leaning fence. Marisela Delgado is not an asset to the organization and needs improvement in leadership and support. I highly doubt funds go where is said they go. The only improvement Ive seen in the neighborhood is potholes filled and the entry painted. not sure how the rating is so high. First Service Residential is not a good HOA management organization. In regards to Parkwood Maintenance and support.

Marcia was great and very responsive! I submitted a request to connect to the resident portal, she went above and beyond and called me to make sure I was all set as a new resident, answered all my questions, and then promptly sent the information I requested! In the last 20 years, she is the most responsive and friendly HOA representative that I have met!

We want to re-paint the exterior of our home and knew we needed HOA approval. I contacted Adele Simmons with questions about the process and forms need She emailed me the forms almost immediately. I submitted them after work hours and had questions the next morning about how to best pay the application fee. Candice Summers replied immediately with helpful information. We were approved for the paint project by the afternoon. I was astonished at their receptiveness, helpfulness and efficiency. We expected a 3-6 week review period and were delighted to have approval so soon. I have worked with other HOA services in the past and was always unimpressed. But these guys are really good!

Wish I could give them ZERO stars. They manage the HOA and are awful. Residents have contacted them with help with our community pond. There are dead fish floating, it smells horrible, there are rats and snakes. They do nothing about it.They don’t answer phone calls or emails. The worst customer service that I’ve ever experienced

This company was paying one communities utility bills with another’s communities assessments!!***I emailed the email they provided below and STILL NO RESPONSE***I’m in process of buying a home in a neighborhood that they run the HOA. I have been trying to get them to clarify the discrepancy in the budget and what they are charging the owners but they are refusing to respond. They obtained a loan and this information was not disclosed to the title company nor was the 2nd builder in the neighborhood informed. There’s a good amount of military in the neighborhood and they are over charging them and not giving them any proof of why water went from 3k to 12k and landscaping went from 15k to 50k. Owners have reached out request for the water and landscaping bill but they will not respond to the owners. They are NOT transparent like their website states.

If you are looking for a neighborhood to move into, ask if this is the HOA they use. If the answer is yes, RUN! This is the worst HOA I’ve even been apart of. The ignore calls, emails, and could careless if homeowners have questions or concerns. They do their best to act like our whole neighborhood does not exist. I wish Perry Homes would wake up and switch companies already. Avoid them at all costs.ETA: an email was sent like requested and no response.

Trying to take care of some HOA issues that came up on a home I have.. I will say it was a challenge to find the contact info for these guys as I did not live in the property but After I was able to get a phone number I quickly reached out and was very pleased with the fast response. I had the pleasure of working with Celina Elias (who gave me the email info) and finally Melissa Moreno. Both ladies were very eager to help and had my issue resolved in no time..Thank you ladies!

I had the worst experience in my entire life today with one of your “customer service” representatives - Marcia Jalvia-Mingo.She had absolutely poor costumer service, lack of communication and professionalism.Mrs. Jalvia-Mingo is the contact for renting the clubhouse for the Parkwood neighborhood in San Antonio, Texas.I inquired about the availability of the clubhouse on August 13th, for a baby shower and less than a week ago I was told it’s available. I followed up with a few questions that she chose not to answer regarding pricing because the website had one price and she provided me with another pricing sheet.After not getting an answer for about 5 days, I called today the office and was astonished the way I was spoken to. I got shut down multiple times, interrupted and snapped at.I have never received such poor costumer service in my entire life.Lack of communication, professionalism and lack of transparency!

Ive only ever had to drop by for pool issues a time or two and each time Marcia was there and very helpful. Extremely polite and took care of me immediately. No complaints in my community as I can see the work being done and things being kept up. Great experience so far going into my second year with FSR .

William Rice assisted me in handling a matter related to a new gate access code procedure set up in our community. Wow.... in my opinion, William is absolutely the epitome of an individual who delivers Outstanding Customer Service! Rarely have I encountered a person who seems so keenly interested in making sure her/his customers are totally satisfied & happy.Following are examples of his behavior and actions that lead me to this conclusion:- Extremely professional in his approach- Very responsive- Proactive1) he called me after determining a personal conversation would quickly resolve an issue that would have required an extensive email exchange to accomplish the same result2) once a plan of action was agreed upon, he immediately took action to implement it- Caring (William seemed genuinely interested in listening to my issues/concerns and developing a solution that addressed them).- Articulate (William clearly communicated requirements of our HOA and First Service Residential and then a great solution that addressed those requirements as well as our needs)In my opinion, William is an extremely valuable asset to First Service Residential.

I received a fine for my trash can being on the sidewalk. I was of course upset because I leave my trash can in the street according to new rules. I immediately called Mr Sal Paradiso our Community Manager for Lookout Canyon Creek. I explained my situation to him. We had quite a lengthy chat after sharing an email at the beginning. He was most gracious in helping resolve this issue. He took my complaint before some I believe board members. Explained in detail , I’m sure the events that took place, and got back with me the next day and had the answer I was hoping for. Mr Paradiso is willing to help when he is able , and I feel will do all he can to resolve any issues the residents may have as long as it is within his scope of his responsibilities. Thank you so much again Mr. Paradiso. It’s good to know someone is looking out for us.

Any type of communication via email or phone is the worst Ive experienced In my life. Attempting to get our keys since may and it is already July. Got directed to nanci but our efforts were fruitless only to be ignored after sending in all the paperwork. I headed to the office itself and Ms. Marcia was the only helpful angel there. Bless you miss Marcia you deserve a raise.

After we closed on our new home, I was told it would be 2 weeks before we would have access to GateKey or the residential portal. Instead of inconveniencing the gate attendants, I went to First Service Residential and met Marcia. She was pleasant, efficient and solved all my issues - no matter how many times we needed help. Marcia is a committed employee and made our experience enjoyable - at a time moves create added stress. Thank you Marcia!!

Thank you to Marcia for being so helpful and considerate in working with us to resolve a problem. Her patience and professionalism was greatly appreciated. She is a great asset to your company!

I discovered an error on our closing documents when my wife and I purchased a lot in a neighborhood managed by FirstService Residential. When I notified FirstService Residential about the error made by the closing company, FirstService Residential promptly responded and sent an e-mail copy of the situation to the person in charge. That FirstService Residential person promptly researched the situation and promptly let me know how they were going to fix the situation. FirstService Residential then promptly sent me a check for the overpayment. Talk about professional, responsive, and good quality service - amazing!

Marcia is fantastic!! As a new owner moving in she was responsive, helpful and patient with all of my questions! She made sure that we were set up and had everything we needed. I am grateful to have someone like her as a resource for any future questions or concerns that we may have regarding our new community.

Being a Senior Citizen and not the most automated individual I was tackling the task of approval for a new roof. I needed approval almost immediately due to the availability of the roofing company for a weekend that was rapidly upon me. Seeing as there is no visibility between the homeowner and the Architectural Control Committee of my HOA and myself I was frustrated with trying to get an expedited approval. Thank goodness that some businesses still have a few Angels. Yes, Kirsten Costello was able to call the right folks to get my answer for me. She was very courteous and listened to my every concern and request. A true credit indeed to helping homeowners.

Great service and advise me on what I was missing for my deck. Got that submitted and received a decision within a week.

Same as most others. I’ve been trying to reach our community manager for the last two weeks with absolutely no response other than, “Remind me of your problem as I manage several communities”. No personal service at all, just a number. Previously served on HOA & plan to do so again to get these guys out. They’re terrible.Edited to Add: Not sure how to respond to your comment but I did call Rhonda & left a VM. I also called Martha but was sent straight to VM.

Chris Ahrnsbrak and Marcia Mingo were both such a pleasure to deal with. Chris was very responsive thru emails and provided me with all I needed for our gate remotes and pool card. When I arrived at the office today, Marcia was extremely helpful and professional. I appreciate both of them for making our move- in process go smoothly.

Marcia is so friendly, kind, and understanding! I was setting up an event at our neighborhood clubhouse and she was wonderful! She answered my questions and was helpful as I needed to adjust our event times. I really appreciate her responsiveness & kind attitude. Thank you, Marcia!

Marcia and Jennifer have diligently worked on getting my request approved less than two days, which was beyond my expectation. I couldnt be happier. Both of them are valuable employees for their company. If I was a boss, I would definitely hire them with generous salary and give them a annual salary increase for their great service to make my customer satisfied. I will definitely ask for their service for my future requests. Thank you very much Marcia and Jennifer for your help and kindness.

I would like to start by saying I give Marcia, the Support Service Specialist a 5 star for customer service and speedy responses times. However, I can not give 5 stars to FirstService Residential as a whole. I became a new homeowner back in June, and the communication between our Community Manager and Director has been less than impressive. I have had to ask for everything I needed, to include how to pay my HOA dues. I was never sent a welcome packet, an welcome email, or even a welcome phone call. As a new homeowner, you go through a 1000 different documents at closing, so I did not know when I was responsible to start paying my HOA dues. When a neighboring friend received a bill, I started to inquire, with much delay. I finally got what I needed to make the payment, of course now I have a late fee :(. The Community upkeep is very poor, yards look a mess and for those of us that take pride in our yards, suffer by the lack of concern from others. There is minimal lighting and the pool NEVER opened, but pool furniture was placed around the pool and it was running all summer long reminding us what we pay for, but can not use. Now, we are being told the PM is no longer with the company, but for me that is an excuse to be lazy and blame it on someone no longer there. We do not pay a lot per year, but proper communication is key, especially with so much modern technology at our finer tips. To say the least, I am VERY disappointed in FristService, and their lack of customer service and proper communication, they definitely do not fit their name. Kallison Ranch is an AWESOME community, we just need an equally awesome HOA company........that is not FristServices.

The staff at First Service have been very helpful and excellent to work with. Especially Marcia the Front Desk Coordinator

First Service currently manages our HOA and they are terrible. Over the years while trying to obtain pool fobs or pay my annual bill or general questions, I usually have to send 7 or 8 emails or go looking for a supervisor before I get a response. I have about a dozen screenshots from neighbors also extremely frustrated with the lack of customer service and communication. Celina, our FSR representative, is truly amazing on the amount of attitude and lack of professionalism she gives to the people who pay her to run our neighborhood. Her supervisor, Ryann, has not been much better. Im hoping our HOA will soon move on to a different company.

I sent two emails a week apart to our neighborhood customer service representative. When I didnt receive a response, I sent a third one to her as well as her supervisor on Monday, July 22, 2019. To date, I have not received a response. Thank goodness the president of my HOA was able to help with the issue. Needless to say, I cannot recommend this property management company.

Great customer service! I submitted my home improvement application the night before. Called the following morning spoke with a representative to insure that my application was received. Representative was very helpful and guided me with payment for the application. Also received emails on my application status. Very smooth process.

As of April 22, 2024, First Service Residential Management has over $2K sitting on the Texas Unclaimed Property website....and they want to manage your HOAs money? Think about it.

I am very impressed by our new community manager, Roam Bullard. He answers emails and returns phone calls fast! He is a problem solver and I truly appreciate his expertise and willingness to find resolutions to issues in a timely fashion.

As an HOA board member I am disappointed by the lack of communication, timeliness & how they conduct business .There is a clear issue in regards to top leadership from The Current President of First Service San Antonio, the Regional Director of Portfolio Management, and the Community Managers. We had a terrible experience and our community has seen a downgrade because of it. From the apparent bid rigging thats done when securing bids for work to lies about them doing tasks and making promises. It is humiliating. Homeowners of course think it is us. What even makes it so bad, all the other HOA management companies in San Antonio recommend one another and nobody recommends First Serve. It is known they do not have good training and their community managers are short staffed so they have well over too many properties to serve and end up dropping the ball. FSR is the running joke in many conversations and it starts at the top. I would not recommend this HOA Management firm for anything. They are not a professional organization and you can clearly tell they are struggling to find quality hires. I have withheld names for respect, but again its no secret what is going on at FSR. Do not hire this vendor for HOA Association Management.

I appreciate Julie for taking care of the new RFID set up even at the last minute. We have had a seamless transition.I gave 5 stars for this Anaqua Springs Ranch situation:I appreciate Cesar Hance’s determination to get the street lights by my home fixed. It was more complicated than changing a bulb, which involved more coordination. It was good partnering with him to get it done. I did not know that while this was taking place, many other efforts for the subdivision were also taking place.

I had an amazing experience with Marcia at the San Antonio location!! Others had let my email get slipped through the cracks and Marcia helped me and had everything ready to go asap!! She was working like crazy and handled everything with grace!! I truly appreciate her!

Absolute horrendous customer service at least in the San Antonio office. Trying to get questions answered by our community HOA manager is not happening. Because we said so is not an answer. Give me proof or at least have the courtesy to call me back. Casey is not right for this position unless the company as a whole has the same philosophy. Obviously the community manager dosent know her job well enough to contact me.

Courtney from FSR was really helpful in getting me another gate remote for my neighborhood. She sent me a note that my form and payment had arrived at their office, and my new gate remote was already in the mail. Also, FSR answers emails very quickly...within the same day.

First Service Residential has been incredible over the years with helping our company and clients attain approvals through HOAS. I work for one of the largest pool companies in San Antonio, Texas, and its always a comfortable feeling when we get to deal with FSR. In our industry we deal with property management on a daily basis, and FSR goes above and beyond to make it run as smoothly as possible. A special shout out to Kirsten Costello who over the years has been instrumental in feedback to clients, and helping me when I had a ton of questions. Shes great! Thank you so much to the team over at FSR!!

We’ve been dealing with these people over two years. They are better than the prior company but not by much. I told them six months ago that we have a car with no decal broken down on a corner! This is a small community. I’ve seen cars towed for way less than that. Concerning JESS fifty dollar unexplained hit, this happens because you’ve changed bank accounts and you click “yes” to the default old bank account because you’re not paying attention. This SLIP costs 50.00. They refuse to reverse the charge. There’s been improvements in the fencing and care of live oaks but shrubs aren’t done often so I do my own but I’m no landscaper.

I had reached out to Kayla 3 weeks ago about a need for a new FOB key as the one issued never worked. I have been calling and emailing for weeks and sadly still no response. Hope all is well with her but I have not been able to enjoy pool time all Summer given no access and the new pool closures times. Is there anyone else in the office that is able to issue me a working fob key asap? Greatly appreciate it. Thanks!

As a new homeowner to a community supported by FirstService Residential, wanted to commend William Rice for his quick, thorough and courteous responses to our many questions regarding the community where we bought a new home. His conscientious responses have made this aspect of our move less stressful!! Well done WIlliam!! Keep up the great work!

My experience today with FirstService Residential was exceptional. I first went to our HOA (Pamela Villalobos) with a question regarding gate security. They immediately sent an email to our Gate Support, who in turn reached out to me in less than 2 minutes. I sent an email with the gate question and William Rice came right back to me immediately with the answers. Now this is what Community Services should be.

No difference what so ever! They should never block an exit or entry point! i have tried to go threw that point of concern before and what told to go around. and my daughter needed me to get to her because of asthma.

We live at The Springs in Silverado Hills and submitted an architectural control committee application to build a deck in our backyard, put a gazebo on top and add a storage shed. The response time and customer service was optimal from the time we submitted our application to the end. They were very quick in getting back to us with questions, required modifications and final decision. Great customer service!

Im a first time submitter to the architectural committee to replace my roof. Deciphering the process was not easy. It took awhile to figure out that I had to use the ConnectResidential app. The app is rated with 2 stars...and for good reason. I found it totally not user friendly. How I found the form to submit was a small miracle. Fortunately, it was a fillable pdf that I downloaded, copied, filled out, saved, attached to an email address on the form. The upside is once sent it, I got a prompt response and approval in a day (can take up to 30 days)

We just wanted to inform that Marcia has been very helpful and always displays a cheerful attitude. Marcia has made it much easier for us to make a HOA payment and is always willing to help with a smile. We wanted management to be aware that they have an excellent customer service representative and we look forward to seeing her again! Al & Violeta

Just a little disappointed on how long it takes to get an approval to put in a pool. You guys were very prompt with everything else it’s just that I feel that 60 days is a long time to wait for an approval. It took a long time to make a decision to get a pool put into our backyard but if I have to wait I will wait I just wish that it would be a much easier and quicker process especially with all the technology that we have today.

FS Residential has been a great company. Ralph the Director has been so great with working with us and our requests. We have submitted out multiple requests for updates and have received a fast turn around time with approvals. Any questions or concerns are always promptly answered. No crazy citations or obnoxious letters sent if we forget our trash can in the street for 1 day. Thanks for making it easy to work with and informing us on any changes.

If I could select 0, I would. They manage my sub division and we’re handing out Pool cards for our new rec center. I emailed them prior to ask what we needed to pick up the card and they replied that just our name and address. I explained specifically that I was sending someone on my behalf to pick it up and they said it was fine. They just needed my name and address. My poor niece spent about an hour going back and forth trying to get this card but they refused to release it. I called spoke to them and they said that they needed my ID and to sign off on their waiver. I offered to face time, email them, text them, whatever they needed since I was out of town. The lady was rude and refused. I went to their office on Monday to pick up the card and low and behold, no ID request was asked. They asked me to sign and handed me the card. What morons if you ask me. They need to understand why they have a process, not just because. WOW!!!!!!Reply from them after the fact. Nothing to discuss. The experience has come and gone with all the facts stated. You can’t fix this one.

I am so happy with this company. They are very attentive. Today Marcia at the front desk helped me and was super informative and so very helpful in providing some information I needed. I mentioned a concern I had and very quickly she had someone come talk with me. Ralph and Lisa were equally gracious and attentive. I am glad that they are responsible for the HOA at The Woods of Boerne. Our neighborhood continues to look beautiful.

FirstService Residential Customer Department was very prompt and efficient in handling my request for a new roof installation project. I mentioned the urgency of the matter to FirstService Customer Department and they contacted the ACC of the HOA Subdivision and quickly obtained the necessary approval in less than 2 days. That was excellent service delivered by FirstService Residential. They understood the customers requirements and went to work to deliver the required approval.

We sustained roof damage during the last storm and two sections of the roof were exposed. I was worried about the process and how long it was going to take. I had sent a couple of emails about who to speak with and what to do because we wanted to upgrade our roof to a better shingle. KRISTEN reached out and was AWESOME!!! She explained all of the paperwork, meaning what needed to be filled out, color samples etc.. This was on a Thursday, I got all of the paperwork sent in and then I asked the dreaded question, How long is this going to take? Kristen responded back that this could take up to 30 days to be approved depending on what was in front of my request. To my surprise we had approval by mid morning on Monday. Thank you Kristen we really appreciate your help!!!!

I needed help in completing and submitting an ACA request and all of the staff at First Residential that I spoke with were pleasant, courteous and attentive to my questions. Kirsten was especially helpful in getting our application and fee successfully and completely submitted. I am grateful for the professional, helpful and pleasant experience I had in my interactions with First Residential of San Antonio,

I have a great partnership with our HOA. They have been extremely supportive and available for all of my needs. I help with the Social committee and truly need the support they provide. They are also wonderful partners that address any needs we put forth without delay.

The roof on my house sustained significant damage from a recent hail storm and I needed the repairs done quickly. Even though the Architectural Review Committee for my neighborhood technically had 30 days to review my request for approval, they got it done in 24 hours. Thank you Kirsten for helping facilitate such a quick turnaround!

First Service Residential is so far one of the best management groups in Bexar County for HOA neighborhoods. Marisela was really easy to work with and very responsive to questions. Shes just nice to deal with someone who actually cared about their community neighborhoods and followed through with things. Best property management group thats amazing and I would 100% recommend them. Its been a pleasure working with you. Mike

If I could put a zero, I would. I have been dealing with First Service Residential for the past 3 years since my family moved into the Villas of Spring Creek Subdivision. Our first dealings were with Ms. Lisa Spaulding who was our HOA manager at the time. She was rude, unprofessional and argumentative. She never followed through with any request we made and always came up with some excuse when questioned about it during the few meetings we actually had.From January 2017 until July 2017 we were being managed by Ms. Lisa Ivy. She seemed to be doing a much better job. She was kind and seemed very responsive to our concerns. Unfortunately, when Ms. Ivy left, we found that she never followed through with any of her promises.We are now being temporarily being managed by Ms. Camille Belcher. It has once again become a struggle to get any thing done for our community. Every request is answered with excuses. All of the projects that had already been approved and should have been completed, are being treated as if they are new requests and being put on the agenda for the next board meeting.I just do not understand why it has to be so difficult to get things done for our community.

Terrible company...dont return phone calls, dont keep up with common areas in neighborhood. Submitted an architectural review for a small flagstone patio to be put in my backyard. Submitted the request around Memorial day 2016 and 3 months later STILL have not received anything back with an approval or disapproval - NOTHING. Was told a month ago by they residential manager that she would look into it and see why it hadnt been approved - a month later still nothing. Previous management company approved request for an inground pool in less then 2 weeks. Have no idea why the community decided to go with this company because they are horrible!

UPDATE: I originally scored FirstService extremely low (1), but I changed my score in my review today. Why? Because Ray Jaklitsch has restored my faith in FirstService San Antonio. No company is perfect, but Ray reached out to me immediately to identify what happened with me, LISTENED to my frustration, showed genuine concern, and took immediate action to get to the bottom of it. While I still have some actions to resolve the situation on my end, it is refreshing to see that customer service/customer relations is not just alive and well in todays society, but it is a priority to him. Ray seems committed to the customer and committed to efficient processes for everyone. I hate that he had to get involved, but Im happy to know that he is open for listening to concerns and driven to resolved them. With Ray there, I feel like this issue will not happen again.Ray - FirstService is lucky to have you as part of their team. I truly appreciate you.ORIGINAL REVIEW (1 Star): Not happy with their service at all. There is an enormous opportunity for process improvement in communication with the customers. I found myself in a horrible position as a result of their lack of communication. Im extremely disappointed and plan to petition our board about changing the HOA for our neighborhood.

I have gone to the office. Excellent professional, fast and complete help.Recently I requested Home owner Association for approval of extensive modifications, improvements of my house and yard.AT every step, help and guidance was not only prompt, but very clear and courteous.They are the best HOA management company I have come across during past 20 years...

Had issues with heating in contact with someone and once we did, the back and forth over email was disappointing at best. Finally went into the office and spoke with Marcia, who this review is really for. She took care of everything in a very timely manner, answered all my questions and even provided additiinal information abiut my community, all while also taking care of other homeowners. Marcia made this experience for me.

This company is a sham. They do not send bills on time or at all, management and board members do not attend community meetings, they only send out late notices after they have sent them to an attorney, even though they are the reason it is late. Our plot has not been in their system for 2 and a half years with us going in to fix the issue multiple times to no avail. They never took care of the homeless man in our pool bathroom. They set up fake security cameras but still charge a service fee. They do not send people to make sure the rules and regs are being followed. Do not buy in a community managed by these scam artists!!!

Our HOA property manager is Ms. Celina Elias. Her ability to locate quality vendors and supervise work quality is over and beyond.Celina research purchases for the best quality for the money. A true professional and knowledgeable in property management. As board president, I am elated to have her on our team.

I have not been impressed with the performance of this company. I would be happy to continue my discussion on the specifics of my review with first residential, should they wish to contact me.Likewise, if you are a board member who may be looking into hiring first residential to manage your HOA, I would happy to relate my options to you.27 June update - thanks for the info, I did call the number provided and spoke with an agent who did not provide me an opportunity to help Firstservice residential better understand my opinion. I am even more disappointed in Firstservice then I was prior to their reply. My opinion remains, there is much too be desired in the services provided by Firstservice.

If I had a way to rate less than one star I would do it. This HOA is far the worse company I have ever dealt with. Their representative for the property where I live is Bobbie Ponzio. She is a liar and incompetent person. She totally disrespects the residents and complains to the property sales office when we bring issues to her attention. She is very unpleasant and unprofessional to work with. She provides no responses or results to our concerns and when she does responds is with lies. . We are tired of dealing with them. I have voiced my concerns in the past with the president of their company and still nothing gets done. I wish our property manager/owner could switch to a better HOA but they just won’t do it. The service we have received from this HOA is zero and is very disappointing as they only care about getting our money. They work for us not the other way around.

Great HOAI have owned multiple properties the last 10 years and have gotten into it and unfortunately had to have lawyers involved with one large HOA in the past. But not with this group. I have had this house for 10 years many of those years renter occupied and I lived out of town. They have been great with notifying me when the renters were NOT keeping up their end of the lease and working to rectify the matter. I also have gotten swift approval for a back office and now solar panels with them. Process was easy and straight forward. Highly recommend them if you DONT want a bully of an HOA. There customer service has always been great!

Being an active vendor to hundreds of HOA’s in the San Antonio and surrounding areas, we can say that First Service Residential has an outstanding team. When it comes to their resident’s access control, the gate department and managers are quick to respond when any issues arise. They constantly monitor the gating systems and are on top of making sure that all of them are functioning properly. First Service Residential is top notch when it comes to management companies.

The people, namely Salina Elias, forgets that the Homeowners Association works for the homeowners and we are not their bag of free money. If not for us you wouldnt have a job. They are comfortable sending bills out late and accessing me with a late fee that the conveniently forgot to tell me about that accumulated over a year. I had no notice until the next year when the annual HOA bill was due. Ive tried to resolve a years worth of bogus late fees attached to my account. . Ive called and emailed and spoke with her and her excuse is that she didnt have the account last year and shell get with Accounting. Thats what she said the last time I talked to her and the time before. Of course I got quite irritated and she hung up on me. Issue is still unresolved. And Im held hostage by the HOA because theyre always right. How much do they owe us for mailing them out late for the second year in a row?

This HOA/management company is the worst here in San Antonio. They never have an answer for anything that you ask. They will not fix anything that they are supposed to be fixing. They will not respond or email you when you have a legitimate question. I have been fighting with him for over a year now about fixing the Hoa fence. That is now pushing over my fence. Garbage company don’t waste your money time.Their entire staff knows nothing

Called last week with an inquiry, was told by the gentleman on the phone I could email our property manager for a quicker response than 2-3 business days. Emailed property manager as soon as I hung up the phone . After 48 hours of no response, I sent a second email. It’s been a week and NO ONE has responded. No wonder our HOA is taking their business elsewhere. Other neighbors have had similar issues with not receiving timely responses.

I have constantly contacted them for ongoing issues in the subdivision still no correction. We all pay our dues to keep Parkwood good looking but seems to just be getting the go around. They have lost control of residents HOA and Mngmt are useless only come out when dues are owed.. where are the corrections Maricela..?

Just recently purchased a home supported by First Service Residential HOA and decided to stop by the main office after closing. Upon arriving I was met by Marcia who assisted me with the information I needed and with the required help needed for entry into my gated community. Looking forward to moving into my new community.

I spoke to Kristen Costello and Candice Sullivan. Grade A service. I must have emailed them several times with several questions. They even answered during 2017 Christmas holidays. Problem resolved. Excellent HOA and I have dealt with almost 20 HOAs. I am very happy. The owner is happy and amazing customer service. Great Job ladies for going above and beyondJason Gutierrez

Homeowners meeting was scheduled for 5:30pm tonight and I have tried to join via webex and through the phone number and was on hold over 35 minutes waiting for meeting to start and I heard was, Waiting for the Meeting to Start. I am really frustrated and mad. Why cant we have meetings at our clubhouse. That way hopefully someone will be there.

My company trusts the management of all of our single family residential properties to First Service. After having worked with a number of their competitors, we are very glad to have found a team that takes the care of our customers as seriously as we do. Whether they are helping to optimize an annual HOA budget (i.e. reducing homeowner living expenses) or responding to daily customer concerns, the First Service staff draws from a wealth of institutional experience and enthusiasm to respond efficiently.

For the amount we pay in HOA fees, I would expect they could repair our pool in a more timely manner. It’s closed for needed repairs, has been for weeks, and the kids are out of school with no pool that we are most certainly paying to be maintained. So frustrating. Hoping something can be done soon to get the pool repaired. I don’t like giving negative reviews but when it’s warranted it needs to be done or nothing gets done.

Marcia was a pleasure to work with. She was very responsive and kind to work with. She went out of her way to ensure that I had everything I needed to be able to rent the neighborhood amenity center for my daughters first birthday party. Thank you Marcia!

Not until we bought our 2nd home built by David Weekley in San Antonio had we ever dealt with having an HOA or management company. The first 3 years, as the community of 29 homes was being completed, we had a rough time lacking any formal guidelines of what was expected or not expected or how you possibly might be cited for a violation. But eventually when the community was completed we formed a formal HOA board with a new property manager and our experience actually become better. I believe a management company is only as good as the people they hire and those that serve that community. I guess I would say to anyone having a management company to try and be involved as much as you can in your community and get to know your neighbors, even if its in passing. Also know your property manager, they can be very helpful and they are there to serve you. 😉

Joy Heath was quick to respond to the Resale Certificate request, she provided all necessary documents. We were very surprised, compared to other HOA management services in the Cibolo area. Thank you for a great job,

Walked into FirstService totally confused especially with office closed due to COVID. Moved into a new home and the data had not been set up corrected. Marcia was a delight to work with. She went above and beyond to answer questions and get us registered. I now know there is someone in the local office I can reach out to.

My first experiences with the management and staff of FirstService Residential subsequent to moving into our beautiful home in the Stone Creek Ranch subdivision of Fair Oaks Ranch approximately 3 months ago were nothing short of exemplary.When I requested assistance on behalf of obtaining a main gate access code and remote opener device, as well as an access card to gain entrance to the subdivisions Clubhouse& Pool facility, the FirstService Residential team could not have been any more responsive, professional and effective on behalf of expediting and resolving my request(s).The overall team is reliable and demonstrably customer-oriented relative to their focus and emphasis. Moreover, I was profoundly impressed with the positive, can do attitude that was conveyed by all that I had contact with, to include FSR President Ray Jaklitsch; Property Manager Mary Ann Brown; and Gate Team members William Rice and Taina Ruiz.This is clearly a team that truly cares about their customers/clients, and they are to be collectively congratulated for a job very well done!

This companys only goal is to maximize profits. They send out curt and rude emails when the residents ask for anything from the HOA. Example: Due to recent reports of misuse at the pool, the Board has decided to hire a pool monitor to be present two days a week. It is unfortunate that this misuse has resulted in the extra expense to the Association. How about: We know you pay us to take care of your community needs, and were happy to lend a hand here. They send out nasty gram emails weekly, they fine residents for grass violations despite the common areas been 18 inches high. The flower beds look like trash. And good luck trying to get a hold of anyone at FSR. All around a terrible greedy HOA and I do not recommend any community to use them. Im waiting for my builder to finish so the home owners can vote this company the out.

Re: Marcia at FSR San Antonio, TX: Marcia Jalvia-Mingo is the Front Desk Receptionist at the SATX location and she was absolutely OUTSTANDING! Earlier this week, i decided to drive to the office to seek some assistance from our HOAs Community Mgr. Marcia listened to me as I explained my situation and immediately put me in touch with our Community Mgr. Marcia was very kind, pleasant, and extremely professional—and she definitely went the extra mile to help me resolve my issue(s). She also provided me with her contact info should I require her assistance in the future. Words cannot adequately express how happy and satisfied I was after my interaction with Marcia. Shes a true gem and a Good Human. Thank you so very much, Marcia! You ROCK! ~Stacey Gilfillan, Front Gate HOA, Fair Oaks Ranch, TX

As a vendor, it is imperative that we work with a person that has excellent communication, exceptional methodical working skills & holds herself to a very professional standard. Celina Elias fits this description to a T and it is a pleasure having her as our liaison person. She is always courteous and swift to resolve any concerns or issues. Celina is definitely an asset to First Service Residential property management company.

Horrible service. Unfortunately, this company does not have the neighborhoods they represent best interest in mind. When an issue arises, they stop taking phone calls, do not acknowledge emails and when you do get a chance to speak to someone, they blame the issue on previous managers, etc. They make false promises, mismanage HOA fees to where nothing is left in the budget and do nothing to protect neighborhoods from possible property devaluation. Stay away from this company if at all possible. There are much better property management companies out there that truly value their neighborhoods.

Jennifer Watler, Lifestyle Coordinator, did an outstanding job coordinating our neighborhood block party. The food and entertainment was top-notch. Jennifer stayed greeted each guest and continuously offered to help with anything we needed. We had a great time because of her efforts.

Quick and curteous response to our request fromCOLE EMSWILERArchitectural Services Coordinator.Thanks.

I deal with alot of the community manager and the access dept on a daily basis. I can easily say that the managers at First Sevice Residental are very responsive to our emails and make communicating with the HOA boards easy.Also the access dept, lead by William Rice, is very knowledgeable, professional and friendly to deal with when resolving an issue with a communities access system. William has put together a very thorough testing process when a new system is installed that makes the transition from one access system to another very seemless which results in the community residents having a great experience with the work being done by Precision Auto Gate and First Service Residential. Its always a pleasure working with someone as knowledgeable and professional as William.I have nothing but good things to say about First Service Residential as whole. Looking forward to continuing to work on future endeavors with yall.

We highly recommend the Managers at First Service Residential for their professionalism and attention to detail. First Service Residential managers listen to each and every clients needs and tasks. The CAM tackle each task in a timely manner and ensure each property is properly maintained and getting the attention it deserves. The community managers are always working to save money and get the best price and quality of work for the associations they manage. First Service Residential is a great company and we highly recommend them for your Management company.Sincerely,Jesse RodriguezOwnerBudget Landscaping & Irrigation LLC.

William Rice is great at responding so quickly to all of my requests. Our property management company has hundreds of homes that FirstService Residential manages for the HOAs and he is always so helpful with my abundance of requests I send their way!

FirstService Residential has performed an outstanding job with my community, Tuscan Oaks Owners Association. There is a great win-win relationship with FirstService Residential and Tuscan Oaks which has also been a long term relationship! The primary reason for this superb experience is due to the FirstService Community Managers. Presently, our Community Manager is Bobbie Ponzio!! She is a hard charging and efficient Community Manager who is always looking out for the needs of our HOA!!FirstService Residential has always been accommodating to assist our requirements where needed. Also I have been impressed with the free FirstService seminars which have been extremely helpful especially since the guest speakers are well versed in their fields!!As President of Tuscan Oaks Owners Association, I would gladly recommend FirstService and their abilities to comprehend, ascertain problems and assist our HOA whenever and wherever possible.Sincerely,Ken MitchellPresident, Tuscan Oaks Owners Association

We are moving into a new neighborhood soon that is managed by FirstService Residential and I had a few questions about landscaping. I was able to easily contact FirstService Residential and worked with DeeDee. She is cordial, responsive, and got all my questions answered. I made a new friend. I look forward to our new house and working with FirstService Residential in the future.

Update it has now been over 2 weeks and I still have yet to be contacted by Ceasar Hance. The community I live in is already in my review and it has not helped in getting me even average customer service. Why does Ceasar think he is too good to talk to people? Why does 1st service think it is ok for managers to ignore the issues at hand? I’ve been calling Ceasar and have left messages. I know I have the right number because it’s him on the voicemail.Day 8 of not being contacted. I’ve tried calling Ceasar Hance 5 times, and he does not answer. The girl saying she would transfer me to him kept saying he wasn’t answering either.Edit to add I’ve been calling still and left three messages and no one has gotten back to me. Why? I’m requesting to speak with the community manager. Terrible service. He does not care about the Belterra community.

On July 27 I attended the Oakwell Farms HOA meeting in San Antonio. I was attending on behalf of my daughter, who recently purchased a home in Oakwell Farms. I was impressed with the way Adele Simmons of FirstService chaired the meeting. She listened to all comments on the issues before the Board and provided thoughtful input.As a former City Manager, involved in many public meetings, I came away from the meeting with the distinct impression that FirstService ran an efficient and customer-friendly operation. I am confident that Oakwell Farms will continue to be a quality place to live under FirstService Management.

My wife and I were warmly greeted by Marcia, who took the time to help us prepare our submission and let us know what documents were required. She was friendly, engaging, and a joy to work with. In a era of texts and e-mails, this genuine touch was a pleasant change!

FSR, you failed to return my calls, I have to call the director Yvonne to get a actual response after attempting to contact the manager in charge for 2 weeks with NO REPLY. Adam Trevino is by far the worst HOA manager I have experienced.FOLLOW UP: A couple of weeks had gone by after someone line had read this and finally when I reached out to Adam, he replied!!!! I did grill him on my last 9 attempts to get a hold of him, and this time he followed thru and went above and beyond. I appreciate the communication so I bumped it up to 3 Star.Thank You.

I wish zero stars was an option.First Service Residential manages our neighborhood association which is Prospect Creek in Kinder Ranch. I am writing because in the year since we purchased our home, we have been very dissatisfied with FSR customer service and maintenance of the neighborhood facilities, services that we pay for. The entire community has dealt with poor service when it comes to receiving pool cards, gate remotes, cleaning of the pool, maintenance of public areas, and most recently, which is the biggest problem of all, maintenance and safety of the pool. The neighborhood pool closed for the season last fall and reopened on Spring Break, the middle of March. FSR had 5 months to make sure all parts of the pool were in working order before it opened. They actually had more time than that because no one was actually using the pool until May because it was too cold. School let out the 30th of May and of course the neighborhood children were excited to use the pool OFTEN! Well unfortunately the kids only had 5 DAYS to use it before we got an email on June 5th saying the pool was closed indefinitely due to an electrical issue that was discovered when someone when out to change a light bulb. My question is, why were the light bulbs not checked BEFORE the pool began to be used regularly, in that 7 MONTH TIME SPAN? Why would FSR wait until Summer is in full swing to do maintenance? But wait, it gets better. When FSR notified residents of the pool closure, they did it via email. So residents that are not on the email list did not know the pool was closed as NO SIGNS HAD BEEN POSTED NEAR OR AROUND THE POOL. Instead, FSR sent out YET ANOTHER EMAIL threatening residents with being charged with trespassing if they continued to use the pool. How can a resident know they are trespassing if there are not signs indicating closure? And to top it off, we got our new quarterly HOA bill in the mail yesterday. We received an ETA of June 21 for use of the pool. That will be 16 days of not being able to use the facilities WE PAY FOR!! You would think FSR would offer some sort of proration on our dues, but nothing was offered. We moved to KR from another community because we were hoping to move into a family oriented community with great facilities. We love our neighbors but are less than impressed with the facilities. Our last neighborhood, which had homes at a much lower price point, had MUCH nicer facilities that were maintained YEAR ROUND, and our dues where $400 less a year. That company that manages that association is Spectrum and I HIGHLY recommend them. Its a shame that FSR knows residents cant do much as we are the minority on the board, and FSR takes advantage of that, treating us like second class citizens. If you are in the market for an association management company, DO NOT, I REPEAT, DO NOT CHOOSE FIRST SERVICE RESIDENTIAL.

The BOD for Silverado Hills HOA, changed insurance compines without notification to the homeowners.This caused cancellation notices to lenders who sent notices of insurance default...Marcia and Ryann in San Anonio, took the bull by the horns and took care of the problem! Now everything is great! So please check with those whom need insurance verification! Thanks again, Marsha and Ryann

First service Residential were able to assist even though they were going through power outage at the time thank you for professionalism

The Front Desk lady, Joann, was wonderful. So cheery n helpful n even pronounced my name correctly. She made me feel happy to turn over my HOA fees. Definitely deserves her pay n then some.Also they have plenty of parking n a nice waiting area.

This is by far the worst property management company. I live in the Kinder Ranch community in San Antonio and pay about 1000 a year. Our community pool is always under maintenance, we have theft, vandalism, and stray animals wandering around. There is a building for someone to patrol/secure the neighborhood but it’s not staffed. They are diligent about citing homeowners when they leave their garbage cans out overnight, parking too close to the side walk, and promotional signs but neglect all issues that actually matter to the owners. They never return phone calls or emails and charge you for every item requested through their office. I’ve lived here for 18 months and still don’t have a gate code. This organization is filled with incompetent staff with zero pro activity, follow up, or follow through. Avoid owning a home in an area FSR manages!

First service Residencial @San Antonio is an excellent company. The Senior Director, has attended our HOA meetings. She has also fielded my telephone call. Our First service Residencial Association Manager, a different person, has issued our home a courtesy notice letting us know we were out of compliance. Both ladies were kind, friendly and professional. The Association Manager picked up the phone on two different occasions and was so receptive and polite. Im very pleased this company serves our Home Owners Association.

Love love love My HOA CM. She is absolutely amazing, Jennifer has definitely changed my feelings about HOA managers as my previous experience was the worst. Thank you so much for your hard work.

For $1000+ annually for HOA fees, you’d think we’d have a working pool and not have trash strewn about the neighborhood with old furniture tossed out and never cleaned up by their crews. Best believe if my grass is an inch too long because of not being able to mow from the inclement weather, I’ll get a warning with pictures attached. But my pool card is useless because the pool is already closed

I wanted to share my appreciation to one of the employees at FirstSrvice Residential-Mr. William Rice. No matter the issue, he is always responsive to the needs of the community. He is polite and very professional. I ask that FirstService Residential acknowledge him.

I sent in my application to the ACC and they turned it around in a couple of days.I thank DeeDee at FirstService Residential who efficiently assisted me in receiving approval for a project at my home.She followed through and made sure all of the necessary paperwork was in.Excellent service and very professional management firm.

They are sending letters to residents over taking down Christmas lights in January. There were delays due to COVID and weather. An update since the post, the crew came out and the wreath and one string of remaining lights are entirely down. We never had that much of a hyperactive HOA. Really you had a picture taken of our home, mailed to us, and gave a 1-31 deadline and actually since this time we also had a loss in our family to top it off. We were the home too who won 1st place for Christmas decorations. Just wow!

This is the worst HOA ever. It has been 3 weeks since I submitted my request for home improvements and they still dont provide an answer. This is MY home. This HOA company does not do our community any good. They dont enforce the rules nor do they respond in a timely manner . They dont even hace the decency to respond.

Terrible management company for HOAs; employees do not know what HOAs they are currently managing or notify residents that they are terminating contracts. Do NOT trust that they know what HOAs they manage. I am in the process of selling my home and have been in contact with them to get resale/disclosure information to the title company I am working with. I was informed by an employee that they were in charge of managing my HOA as early as last week so I ordered the documents required for resale and spent $305. I was informed Monday by the title company they no longer mange my HOA. Whenever there is a major change in representation there is absolutely NO way that the employees were notified on the day of an ended contract. Terrible business and do not care about the residents within the HOA and keeping current update information on their website portal for HOA residents.

How I wish I could say those kind words in my review but I cant because so far their office has the worst customer service that I have experienced so far. I emailed them a couple of times (Carolyn Ramirez & Mary ann Brown) regarding my penalty dispute but none of them responded to my emails. I have called their office these past two weeks and no one answered. It is so frustrating.

First Service Residential San Antonio do a great job communicating. They are patient, kind, and informative. Even when I asked the same questions multiple times, Mr. William Rice very patiently explained things again to make sure I understood. Thank you for your service!

Kirsten Costello was extremely helpful in guiding me through the process of getting the information together needed for our HOA architecture committee approval. FSR seems to be a well organized company that is eager to serve the needs of the residents.

I live in shavano wind for 10 years and we are experiencing concerns regarding HOA disclosure and transparency to residents regarding our covenents and 2019 easement changes that we became aware of during the last week. First residential has been non resoonsive to my email and phone calls put you on eternal hold with calls returned.

I had an amazing experience with FirstService this morning. I sent an email in regard of receiving gate access fobs. I sent the email at 9:21 am and I received a response at 9:57 am. Each follow up response afterwards was equally as prompt. Thank you so much.

I cannot say enough good things about Mary Ann at FirstService. I need a prompt reply to solve an issue and she was wonderful. Mary Ann is very professional, provided quality service, and is a credit to the organization.