RealManage - San Antonio

Our Lifestyle Director Lorrie G. is so wonderful. She is always putting together the most wonderful celebrations for the Crossvine. We just had our Valentine/Galentine painting celebration. Lorrie made sure we had plenty of food and drinks. I had a great time as usual. Thanks Lorrie!

Switching to Real Manage has been an uplifting experience for our community. Before, we struggled with unorganized management and a lack of accountability. Since partnering with Real Manage, we’ve noticed immediate improvements, not just in how our property is cared for, but in how smoothly everything runs.It is very impressive changes how efficiently Real Manage handles requests and community needs. Their attention to detail and ability to prioritize have made a huge difference.Lee Sexton Mendoza, our property manager, deserves recognition. His dedication and personal involvement have definitely set a new standard. He is organized, always available to answer questions, and works closely with the board to ensure decisions are clear and well-executed. For the first time, we feel like we’re working with a property manager who truly cares about the long-term success of our neighborhood.Real Manage has exceeded our expectations by providing excellent service and creating a much stronger sense of community. I cannot imagine where we would be if we had not made the switch.

I can’t say enough good things about Angel, our HOA community manager for Sunday Creek here in San Antonio! Angel truly goes above and beyond for our neighborhood. Anytime I’ve had a question or concern, they’ve been quick to respond and incredibly professional.What really stands out is how much she genuinely cares about our community. Whether it’s organizing events, keeping the common areas in great shape, or resolving issues efficiently, Angel ensures everything runs smoothly. Her approachable and friendly attitude makes it so easy to reach out when needed.Thanks to Angel’s hard work and dedication, Sunday Creek feels like an amazing place to call home. We are so lucky to have her managing our community—truly the best HOA manager ever!

Our community was poorly managed with another management company and we are so grateful to now have Real Manage now. Our community manager Erica Bravo is kind, attentive and dedicated to getting things done. It has been such a relief to have her working on our side. She gives constant updates and goes above and beyond!

Angel is our Community Manager here in Kinder Ranch and has been so helpful with the process of us moving in. We initially had some issues with our closing, but Angel assisted us and was able to quickly provide documentation needed to get the builder to refund what was owed to us. Angel, was very professional, kind, and patient in dealing with this frustrating issue. We love our new home, and are so thankful to have such a caring manager such as Angel.

I cannot say enough good things about Angel, our community manager here in Parklands! Since she took on her role, our neighborhood in Schertz, TX, has seen a remarkable transformation.Angel is always on top of things, especially when it comes to managing builder trash and ensuring our community stays clean and inviting. She consistently communicates with homeowners and coordinates efforts to keep our shared spaces tidy, which has made a huge difference in the overall appearance of our community.Her dedication and attention to detail do not go unnoticed. Whether its organizing clean-up days or addressing concerns quickly, Angel is proactive and approachable. Its clear she genuinely cares about our neighborhood and its residents.Thanks to her hard work, Parklands feels like a true community. I highly recommend her to anyone looking for an exceptional HOA manager! Thank you, Angel, for everything you do!

I had an outstanding experience working with Real Manage. From start to finish, they were professional, friendly, and attentive to my needs. Angel provided excellent service, demonstrating expertise and a true commitment to customer satisfaction. The HOA information exceeded my expectations, and I’m extremely happy with the result. I highly recommend Real Manage to anyone looking for quality property management. They truly go above and beyond!

Over the past six months, Lee with Real Manage has truly exceeded all expectations as our HOA property manager. His dedication to our community and the board has been nothing short of extraordinary. Lee has a remarkable ability to tackle issues efficiently, communicate transparently, and ensure that everyone feels heard and valued.From overseeing timely maintenance projects to facilitating productive board meetings, Lee has consistently gone above and beyond to make our community a better place to live. His proactive approach, attention to detail, and genuine care for residents have set a new standard for excellence.Lees professionalism and responsiveness have been invaluable. Whether addressing individual homeowner concerns or navigating complex board matters, he handles every situation with grace, clarity, and expertise.We are incredibly fortunate to have someone as dedicated and skilled as Lee managing our property. His hard work and positive attitude have made a significant difference in our community, and we look forward to continuing this partnership with Lee and Real Manage. Thank you, Lee, for all that you do!

I had a really great experience with Claudia Vargas, Community Association Manager, who helped me with a specific request in the middle of rolling out a large project. She took the time to give me a hand when she was likely pressed with other matters and did so responsively and in a very friendly manner. Excellent service.

I’ve had a great experience with our community manager, angel. They are always responsive, professional, and genuinely care about the residents. Any issues I’ve had were addressed quickly, and they consistently keep us informed about the important updates. I appreciate the effort she put into making this a great place to live. Highly recommend!

Angel Gonzales is a true example of an employee who cares about serving residents. She recently addressed a safety concern in my neighborhood that involved getting underbrush cleared that was impeding visibility of oncoming traffic at an intersection. Angel heard my concern and was diligent in getting it addressed in an effort to prevent a major accident at that intersection. I am so grateful for her dedication and concern.

Amanda handled my request for gate remotes in an efficient and professional manner. She provided the utmost customer service and I feel very confident in reaching out to her in the future for HOA needs or questions for my Pond Hill Community.

I cant say enough good things about Angel, the HOA community manager for Talley Fields in San Antonio, TX! She has truly gone above and beyond to make our neighborhood a better place to live. One of the biggest concerns we had as homeowners was speeding through the streets, especially with kids playing outside. After sharing our concerns with Angel, she immediately took action and worked to have cautionary signs installed throughout the community to warn drivers and help slow them down.Her proactive approach and genuine care for the safety and well-being of the residents have made a noticeable difference. It’s much safer now for everyone, and we’re grateful for her quick response to our concerns. Angel is always approachable, responsive, and takes the time to listen to the residents, which is something you dont always find in an HOA manager.She truly makes Talley Fields a better, safer place to live, and we’re lucky to have her managing our community. Thanks, Angel, for everything you do!-Happy Homeowner at Talley Fields

I have been the HOA president for almost 3 years. When I first moved to our community we were managed by Alamo Management. They were terrible!! We went through 5 managers at Alamo in a short period of time and they were all incompetent. They were spending money (mid 6 figures - that we didnt have) left and right on a non-functional irrigation system that still to this day does not work and, after me having to do some financial auditing, were found to be double paying some vendors without checking our accounts. They didnt return calls and they let the property go to hell. The other board members and I decided to make a change to Lifetime Management who were just as bad if not worse! They changed our managers another 4 times. 2 of them had zero experience, one of them forgot about our quarterly meeting and was a no show and they had no clue what they were doing. We then found Real Manage. FINALLY we have a company that knows what they are doing. I cannot recommend Erica Hebert highly enough! From the very beginning, she demonstrated professionalism, dedication, and a genuine passion for ensuring the property was well-maintained and the residents were happy. What sets her apart is her proactive communication and attention to detail. She always takes my calls and handles every task — from routine maintenance to big-budget projects — swiftly and efficiently, always keeping the Board in the loop. I truly appreciate how she goes above and beyond! She has a hands on no-nonsense approach to her job which makes my volunteer position so much less stressful. Thank you Erica for everything you have done for this community and I hope to have a long and productive relationship with you!

Angel Gonzalez was amazing to work with from Real Manage. I am grateful for all his assistance and patience while I dealt with the issue (violation) I had incurred. He was knowledgeable and kind. Thank you Jesus for putting such a great manager to work with in my life.

I’ve been a homeowner in Cantera Hills for a while now, and I can honestly say that Angel is the best HOA Community Manager we’ve ever had! Her customer service is absolutely outstanding. She’s always available, approachable, and genuinely cares about the residents of our neighborhood.Angel goes above and beyond to ensure that every question or concern is addressed promptly and professionally. Whether it’s a maintenance issue, a question about the HOA rules, or simply needing information about community events, she’s always quick to respond and makes sure I feel heard and valued. It’s clear she takes pride in her role and works hard to make sure the community runs smoothly.What stands out the most is how Angel handles situations. She’s calm, solution-oriented, and always works with a positive attitude. I’ve never felt like my concerns were brushed aside or unimportant. She truly values the residents and strives to create a positive experience for everyone in Cantera Hills.In a time when great customer service is harder to come by, Angel makes all the difference. If you ever have any issues or need assistance, you can count on her to provide top-notch service every time.Thank you, Angel, for your amazing dedication to our community and your exceptional customer service! Highly recommend her to any community looking for an outstanding manager!!!

Lee Sexton is the CAM for Cedar Grove and he’s the best! We had several other people from our old management company that just couldn’t get the job done right. But now that we have Lee it is a pleasure to be on the board of directors for our HOA. Lee knows his job and guides us through all the things we need to know in order to make sure our neighborhood is well maintained.Thank you Lee for all you do.Nancy

When I needed help with an issue, Cesar at RealManage was there for me with professionalism, patience, attention, and care. He quickly understood my situation, had excellent communication about the process, and met a short deadline for me. Im so impressed and grateful. What an asset he is to RealManage!

I cant say enough great things about Angel Gonzalez as our HOA manager. Her professionalism, responsiveness, and genuine dedication to the community are truly commendable. Angel consistently goes above and beyond to ensure our neighborhood runs smoothly and remains a great place to live. Whether addressing resident concerns or coordinating community projects, she approaches every task with a positive attitude and a solution-oriented mindset.Angels communication skills are top-notch, and she always keeps us informed about important updates and initiatives. Its clear that she genuinely cares about the well-being of our community and its residents. We are incredibly fortunate to have someone as committed and dependable as Angel managing our HOA. Thank you, Angel, for all that you do!

We were trying from 2 years and having hard time reaching to the community manager to resolve our billing issues. Angel Gonzalez stepped in an resolved the issues within a week. Great support from her end in working with us and ensuring we were satisfied.

Angle is hands down one of the best community managers lve ever had the pleasure of working with. Their ability to engage with the community, foster meaningful conversations, and create a positive and inclusive environment is truly unmatched.

I need to address a recent complaint from a homeowner in our Ridgemont community in New Braunfels, Texas. This homeowner claimed that she received approval to completely remove her front grass and undertake landscaping. However, she continued her project despite receiving mixed responses regarding her service requests. Additionally, she engaged with individuals who were not authorized to approve such changes and managed to secure approval in her mind through those channels.It is crucial that we clarify the proper procedures and reinforce our guidelines to prevent this situation from happening in the future. This homeowner was aware that her requests had been denied twice, yet she insisted on proceeding with the project even after the new management company took over. We were unable to prevent her from continuing her blatant disregard for regulations and processes. Her actions cost the community considerable time, money, and effort as we tried to convince her that she was incorrect.Furthermore, she has since moved and is now making a complaint about a our new management company community manager who is simply following the established rules. It is essential for all homeowners to adhere to the guidelines to ensure a harmonious community.

Angel Gonzalez is a great manager. She has far exceeded any previous manager we’ve had and is in constant communication with the community. We love having her.

The entire team at RealManage San Antonio excels in taking care of our HOA, particularly our CAM, Melissa Rogers. They understand our mission and work along side the Board to lay the path to achieve our goals. We, the Board consistently receive great feedback from our homeowners on Melissa’s responsiveness and commitment to helping them with any issues.

Lee Sexton Mendoza is a great Manager. He responds promptly and is very professional. His knowledge of the property and property management is unsurpassed. I am so happy he is our property manager.

Unfortunately, everything changed with the management. There is no prioritization of actual homeowners, even though it is literally a homeowners association. Renters not only avoid compliance issues, but now are being favored in most situations. We really need a more supportive HOA that puts the needs of the actual paying entities first.

Cheers to Lori and The Crossvine! Lori organizes fantastic events for the community at Crossvine. We had a super cute Valentine’s/ Galentine’s event this evening with a great turnout. There’s always fun food trucks and activities for the neighborhood hosted. Super grateful for having great a great HOA manager! We’ve lived in several communities in San Antonio, and she has helped make this our fave by far!

Lorrie Gutierrez, Lifestyle Director at The Crossvine provides very professional, knowledgeable, and friendly service. She is always willing to listen and provide help. Great service.

RealManage does a great job in managing our HOA account. Lee Sexton is our account manager, and he is great to work with. He is passionate about his job, shows attention to detail, and helps our HOA solve complex issues. I would recommend RealManage as an HOA management company and Lee as an account manager.

Ms. Angel Gonzalez is our community association manager for Cantera Hills Property in San Antonio, TX. She is an efficient manager who is very well versed with the system and understand the concerns of Home owners. There was a glitch in an online system while I was trying to pay my HOA dues that was out of proportion. Ms. Gonzalez went out of her way to help us which not only help resolve the issues in hand impeccably but also improved the whole process for many residents living in the community. We would not want anyone except Ms. Gonzalez continue to be our HOA manager. I give her highest recommendation without reservations.

After discussion with the HOA manager there was more clarification on the issue of the rating I previously posted. We discussed and she educated me on somethings that cleared up why I changed my initial rating. Thank you Angel for reaching out and effectively communicating with me and hearing my concerns.

I’m writing to express my concern with the way that our community manager, Erica Herbert, handled herself during this evenings board meeting Zoom call. She was seen rolling her eyes several times and turned off the group chat which contained meaningful conversation for concerned homeowners. Once the chat was no longer an option, homeowners began speaking their questions, at which point Erica Herbert ended the call without warning. This was incredibly unprofessional and made an already tense situation much worse.

I contacted Lee, the Huntington HoA advisor regarding a community violation. Even after hours he responded. He is the first advisor to be attentive & dedicated to his job!Thank you, Lee!Sara Kliewer

Angel has been the MOST helpful manager EVER! We feel so safe in this community and appreciate how aesthetically pleasing it is to be here since shes stepped in!!! Thank you!!!

Michelle Ross is a great partner. She is a leader, teacher, and someone we can count on when we need her or have questions about anything with out neighborhood.

We just came over as a community from spectrum where our entire property, irrigation system and funds were poorly mis-managed managed by them. In the three months that we have had Real Manage, they have not only begun to help whip into shape our property, but to improve it as well, and get all of our funding back under control They are communicating clearly and efficiently to all of the community members about everything that’s going on and are very proactive. We are extremely thrilled and happy to have Lee Sexton Mendoza as our property manager. He is in constant communication with us as a board and for the first time in the existence of our neighborhood, we have clear, transparent communication that is happening 2 to 3 times weekly. He has reduced the amount of work the board members have to put in and we feel we are in great hands and our property is just going to flourish under his guidance. We could not have made a better decision. If you are looking for property management Real Manage is the way to go!

Jen Hill, Community Association Manager with Real Manage, has been great to work with. She has been very supportive of the new board; has been responsive to the boards questions and concerns; promptly provides documents when requested, and has guided our the board on the ins and outs on serving our community and working with Real Manage. Thank you

Since the assignment of Lee Mendoza to our HOA, the progress we have made is amazing! We completed more task in the last 4 months than we have done all year! Super grateful for his quick knowledgeable responses to my questions. Thank you Lee!!

We have been using our neighborhood swimming pool for 4 years. Angel Gonzalez from Real Manage took over just this year and the appearance of the entire rec center is greatly improved. Angel oversaw the installation of new sod, artificial turf and landscaping, repairs to the pool, and even changed the air fresheners in the bathrooms to ones that are more effective. She is still making even more improvements and it has been wonderful working with someone who cares.

Stephanie and Lorrie in the Crossvine are the best! Great presence for homebuyers within the community. We are thankful to have them both here.

Just sat through an extremely unprofessional HOA meeting at Steubing Ranch run by Real Manage. They raised fees without providing any information concerning the amount. When residents attempted to ask questions, the chat was muted, and the meeting terminated. No questions addressed. Zero transparency HOAs, do not use Real Manage!! You have been warned.

Lee Saxton is our manger of Villa of Northgate. I have served on the Board for the past 7 years. Lee has done an outstanding job of better managing our land scrapers, and whole HOA. What an amazing and dedicated job he has done for us

Lorrie was amazing tonight planning our paint with a twist. We are so lucky that Lorrie works so hard for our community. Thanks Lorrie!

Angel goes above and beyond as community manager! Her professionalism and joyful spirit has made her easily approachable. Thank you, Angel!

I want to share my positive experience with Lorrie, the Lifestyle Director at The Crossvine. Her dedication and enthusiasm are truly commendable. The Luau on June 1st was a fantastic event, and Lorrie’s meticulous planning made it a memorable evening for everyone.She has also been incredibly helpful with pavilion rentals, ensuring that every detail is taken care of seamlessly. Moreover, Lorrie keeps us well-informed with the monthly newsletter, which is always packed with community updates and upcoming events. It’s clear that she genuinely cares about enhancing our community experience. Thank you, Lorrie, for all that you do!

Both Angel and Ashley were extremely helpful. They were able to resolve an issue in less than five minutes. This is the kind of customer service we need

I can not say enough about RealManage. They have done an amazing job in our community. We have had several management companies that do not last. They are responsive, helpful, and take great care of our community. BestManagement team we have had thus far. Thank you for actually listening to the needs of the community.

Jen Hill and her assistant Amanda are the backbone of the newly established board, in Prospect Creek.The vast knowledge, expertise , professionalism, etc, have made the transition rather easy versus a total nightmare.,Thanks Len

Real Manage has been excellent to communicate with. As a property manager especially, having to reach out to HOAs for various reasons can be a daunting task. Real Manage has always been easy to work with and quick to assist. I found April to be particularly helpful and kind in a recent inquiry and it gives me peace of mind knowing that a helpful hand in this HOA is just a phone call or email away.

Im pleased with the services that Mary helped me with. She helped me get coordinated with HO and tenants to service their needs. Very responsive and well planned.

In recent years, mailbox theft has been increasing in many communities. Unfortunately, the responsibility of replacing outdated mailboxes has fallen on the homeowners association (HOA) or individual homeowners to open P.O. Boxes. In my previous neighborhood, the HOA couldnt afford to replace the mailboxes, so they encouraged homeowners to get P.O. Boxes. I am thankful that our current HOA in Bridgewood is taking action to address mailbox theft by identifying the areas where it is most necessary. Our community association manager, Jennifer Kennady, keeps all residents informed about activities and the replacement of nonfunctional mailboxes. Jennifer Kennady recently informed residents of our neighborhood of a significant achievement: the successful replacement of nonfunctional mailboxes on a specific street. This demonstrates the power of our community to bring about change, showing elite execution by our outstanding HOA. Thank you!

After submitting an improvement request I recieved a response within 4 hours about the progress. Very impressive. Most HOAs simply collect money and never respond but this HOA is very proactive and helpful.

This company and their staff is doing an amazing job. They have been helpful and communicating with me as requested. They are conducting themselves accordingly with the current builder still in control of the neighborhood. Small issues are being blown up into mountainous problems. Those people do not speak for our neighborhood. I hope that the community can take over soon and we, as a community, can work together to hash out any issues that may arise. Navarro Oaks looks beautiful neighbors, keep up the great work. Thank you Michelle for the nice phone call.

Lorrie rocks! Loved the evening of painting with friends and neighbors. Cant wait to do this again next year!!!

Went to RealManage today. I actually got there at 4:59 p.m., one minute before closing, and the receptionist, April, couldnt have been nicer! She was so kind and helpful and never made me feel rushed even though it was one minute til closing.Ive also e-mailed Amanda Barrera with a problem concerning my old HOA company regarding a pool card and she immediately responded to my e-mail and assured me that my issue would be taken care of, and it was taken care of today. Great job, guys. Thank you!

April at RealManage was very responsive to my questions and concerns. She was very Professional and kind and made my experience with her and the Company a positive one!!! Thank you for your help your the best

I contacted Real Manage and had my concerns addressed by Jen Hill. She was very timely in her responses and did not get irritated with my multiple questions 😂. It’s always a pleasure to interact with someone with a positive disposition. I could feel her smiles through the emails!!! Thank you so much!!!

Our demanding neighborhood has a new manager, Lee Sexton-Mendoza. He has quickly learned so much about our community and is very responsive and proactive. Our neighbors have nothing but great things to say about him. It is obvious that he takes his job seriously and wants to do everything he can as our manager.

Jen Hill is the best Community Manger that I have worked with. She takes the time to truly listen to what the board and the homeowners have to say. She really wants to get to know the homeowners and the neighborhood. She has been there when we need her and works tirelessly to help to resolve any issues and help to find solutions.

I had the pleasure of speaking with Angel Gonzales today. To date, shes been the most helpful and supportive person Ive talked with at RealManage. I can tell she really does care about the community and neighborhood of Sunday Creek! We discussed many various topics; she is passionate about the owners satisfaction, appearance and safety of our surroundings. As a real real estate agent who hears horror stories about HO communities, and having very little support in the past from RealManage, Im extremely excited to have her in our corner as a local in the area and a teammate in the community. Shes a hardworking mother and business woman who cares! I know Im speaking for all so many of our neighbors when I say we are thrilled to have her here!

We contacted RealManage to get our account established as well as get information on gate code & architectural submission requests. Amanda Barrera was nothing short of professional. She provided accurate information & responses were prompt. This is refreshing given our previous HOA experience.

I would like to thank Ms. Jen Hill for her courteous assistance in securing a refund of overpaid account funds. She provided great customer service, in a timely manner, and I am truly grateful. 5 stars for your help.

I want to take a moment to share my experience with amazing service from Ms. April Gonzalez, customer service representative with Real Manage HOA. April was very efficient and provided her support with such a positive attitude. She is a definite asset to the organization. Keep it up April!

I have truly enjoyed working with Angel Gonzalez, especially in this latest project, in the disparsement of the decals needed for our vehicles for the gate century. She has been Vigilant in getting the second guard gate operational and ready. She is transparent about projects going on. Despite her busy schedule and managing other properties, she still manages to get things done in an timely manner. She has been a great supporters of the North America Security Services on site.Thank You!!!!!!

I have had the pleasure of working with Angel for several months now. Working with community managers for over 20 years I must say Angel is one of the best. She is always responsive and gets things done! I highly recommend Angel and her team.

Amanda Barrera is the bomb! Here’s why: Friendly and great communicator. Efficient. Follows up on requests. I haven’t met Amanda personally — only via e-mail — however, she responds quickly and professionally. RealManage is lucky, in my opinion, to have someone as diligent and effective as Amanda. Thank you ma’am and thank you Real Manage!

Steubing Ranch just had HOA mtg. They increased rates w no resident approval. They muted everyone on zoom. Unprofessional,unethical and against Texas laws. They need to be fired!

I know HOAs and their Management companies nationwide have a less than spectacular reputation. Mostly seen as the gestapo type authoritarian, organization that wields their power without much due cause.Well I beg to differ on that perspective when dealing with Real Manage, HOA management company. They keep a keen eye on their Home Associations, and keep up the standards per the rules and bylaws that all homeowners signup to agree to. They do that, so that the neighbors dont need to get into each other by pointing an accusing finger.The retention and increase in value of the homes that are in an HOA is beyond comparison to those without an HOA. Those protective Bylaws and the people who manage them are invaluable. Real Manage is a great company that listens to the home owners and watches out fir them too.It takes an experienced professional such as Jen Hill at Real Manage in San Antonio Texas to amicably see and solve the issues brought to their attention.Keep up the great work.

Angel is hands down the BEST! Thank you for promptly and thoroughly addressing any concerns weve ever had!

I had the opportunity to with with Angel with someItems at Kinder Ranch, she was always accessible and also ensures I had timely information and follow-up. Appreciative of someone who actually provides customer service - Thanks Angel!

April and Amy at the RealManage office have gone above and beyond to help my family and I with any questions/concerns and or submissions to our HOA. Their professionalism and dedication truly makes everything so much smoother. Thank you ladies.Eduardo Salinas

Absolutely looooove Angel Gonzalez as our community manager. She is always extremely helpful and responsive

Galentine sip & paint was soooo much fun!! Thanks Lorrie and Crossvine neighbors and #letspaintyall I had a really good time!!

I came to the office to make the process easier for me by completing it in person. April was incredibly helpful for me in making the process as expedited, and smooth as possible. Thank you April!

I frequently use the rental rooms at my community. Amanda Barrera has made the process very easy for us and had been a pleasure to interact with!

Loved the Luau at the Crossvine. Everything was so carefully planned out. You can tell a lot of work went into this event. Lorrie was so kind answering all of my questions. A bonus is the newsletter that goes out. It keeps me informed of all the community events.

Jen Hill goes out of her way to support all of her customers. I can only give thanks and praise to Jen for what she does for our community each and every day. Thanks Jen

We are a vendor who works with Michelle at Real Manage Group not only are they a pleasure to work with they care about the people within the properties they manage, by keeping each one beautiful and up to date. Their attention to detail in managing realestate is amazing we do not see that a lot in other companies. Keep doing what you are doing guys I love working with you all.

We bought a new home and title was to pay the HOA assessment, but....I dont know. It was a hot mess; however, I sent an email to the HOA and Angel Gonzalez responded to me very quickly. Not only did she respond, but she was able to solve our problem. She was warm, delightful, and professional. I can only hope that if you have a problem with the HOA, that Angel is there to help you. Her name says it all!

Lorrie always comes up with the best activities in the neighborhood

Our community has struggled for several years and Michell Ross took the brunt of the transition form a previous company. It has been a long process of getting things back to the way they should be and she has been very consistent and deliberate in working to address all the many issues that she inherited. I truly believe that she cares about her communities and the people that live there. Lets face it, dealing with the general public is not always an easy task, however she has worked very hard to bring a much needed balance to our community. As we transition to a Residence Board from a Declarant Board, we will look to her for guidance in navigating the few remaining issues and the future challenges that lay ahead. I am happy to have her on our team and deeply appreciate all the time, effort, and energy that she puts in to making our community everything we want it to be. Being a business owner I can honestly tell you that People on your team really do make the difference

Angel was able to help me in a very efficient way responding all my questions, Im grateful for this.

Jen Hill-was great with us. She went above and beyond when we had an issue that needed to be dealt with. Thank you Jen.

Angel has been incredible with almost instant access to any questions/concerns I’ve had with my HOA. We’re trying to get a pool installed and Angel has been in constant contact with me in helping the approval process being expedited. Definitely recommend working with Angel if you’re fortunate enough!

Jen Jill at Hampton Hill Condominiums has been a pleasure to work with and promptly responds to questions or information requested. I hope Jen continues at Hampton Hill for many years to come.

We are a small sub community within Crownridge. Melissa Rogers with Real Manage has been very helpful in guiding us and assisting our small community in multiple ways. She is very knowledgeable with HOA laws, rules and regualtions. She assisted us in obtaining board training and helped us get on track. Thank you Melissa!

Real Management has truly turned our community around. Their professionalism and customer service focus are evident on everything they do.Melissa, our Community Manager is single minded in her approach to make our neighborhood better. We are thankful for all of her help!

As a homeowner in the Crossvine Community I have needed to contact our new Community Manager, Stephanie Valle & Lorrie Gutierrez the Lifestyle Director. Without exception both were very helpful and professional. Additionally, improvements within the community that have been talked about for years are starting to get done. After the last 4 years dealing with past Community Managers that did not follow through with their promises, this team is working very hard to make this community the best it can be.

Angel Gonzalez has gone above and beyond to ensure our community needs are being met. Since she has taken the helm, issues have been addressed in a timely manner and she follows through on all that she says she is going to do. We have seen nothing but positive changes and are grateful for her leadership!

Angel has been great to work with. Through a complex entry upgrade she was able to coordinate all trades and push the project to completion in a timely manner. She continuously asks probative questions ensure residents concerns are answered quickly with the most up to date and accurate information available.

Angel Gonzalez is an outstanding employee! She provides the residents of Huntington with the upmost customer service and if she doesn’t have the answer for you she will find out that answer and get back to you ASAP. Angel is extremely helpful and always makes the residents know that they are being heard and that she truly cares. If there ever is an issue, she addresses the issue and follows up. I know if I ever need anything Angel is the person that I go to.

Miss Angel has been working with me about some renovations that I would like to make on my property. She has been very patient and kind. She went out of her way to make sure someone would assist me promptly. Everyone I have spoken to so far has been very kind and helpful. I am happy they are here to help me when I need it. Its appreciated.

Angel is an incredible community manager, she has been extremely helpful!

Thank you for Angel. She has always been responsive in a timely manner. And its nice to hear a friendly voice when we communicate over the phone. I have experienced the property management experience from three different organizations over the years and RealManage (especially Angel and her team) have by far been a better customer experience!

I recently moved and have had to contact this HOA a few times. They are extremely attentive and have helped out very quickly answering all questions and getting things done. :)

Horrible HOA Management Company. Got charged a late fee that I didnt even know about and then given 1 week to to pay it before they started charging more late fees even though the check was already in the mail. Submitted a request to have the fees waived. The HOA Board voted to waive the fees but the Property Management company is still charging the late fees every few weeks they charge me another late fee and when I call they say I have talk to person in charge of that property who is never available or they put me on hold and then transfer me to someones VM and no one responds to e-mails.

Angel worked fast to help us get pool access when our card wouldnt work! She went above and beyond during her busy schedule and really made our day

Mrs. Jen Hill has been very receptive and responsive when problems arise. She usually responds withing the next day as most of the time it is after hours. Works diligently to resolve the issues as soon as possible.

Stephanie Valle deserves nothing less than a 5-star rating. Her professionalism, knowledge, and outstanding customer service skills exceeded my expectations. Stephanies proactive approach to addressing concerns and her attention to detail in handling tenant inquiries and maintenance requests were commendable. She genuinely cares about tenants and property upkeep. Stephanies strong communication skills and responsiveness created a positive rental experience. I highly recommend her as a reliable and competent property manager.

I’m a repair vendor who works with Angel on several properties. She’s great to work with; when there are problems that need to be dealt with immediately she remains professional and friendly while still getting her job done and ensuring the issues get fixed ASAP. She consistently communicates homeowner concerns so we can get them fixed quickly and correctly.

Jen Hill has been very prompt to respond to our queries and help us acclimate to the new neighborhood. We look forward to a long term association with her and the rest of RealManage team!!

So glad to have our community manager, Stephanie Valle! Since she’s been at the Crossvine so many improvements have been made. Glad she reads AND puts action to the emails we send her; and if there’s something outside of her scope, she will find someone who can help move things forward. Hoping all this greatness doesn’t come with a huge increase in our HOA dues…they’re high enough (LOL). Thanks RealManage for having Stephanie on your team. She takes great care of us:)

We have lived in this growing community for at least 3 years. We have seen some transitions over the years but the Lifestyle Director, Lorrie Gutierrez, has always been a constant in this community. It is great knowing that our HOA has such great representation and open communication. We appreciate the communication that is always there. We appreciate that we can reach out to the team and they will respond quickly to our questions via email or phone. The newsletter is also a great tool to keep us informed on what is happening. This week alone was a great example of the pride I feel for this neighborhood. Lorrie made sure to have flags out in honor of Memorial Day and we had amazing event for the last day of school. My kiddo had an amazing time! We are so happy we made Crossvine our home!

I wanted to highlight how helpful Lisa the Community Association Manager has been. I had submitted a request to my HOA in April 2023 and the board for my community either failed to respond or it slipped through the cracks...None the less, once I got in touch with Lisa and after a brief miscommunication between us, she was able to understand my dilemma and was extremely helpful! She quickly expediated and got in touch with the board from my community and got it resolved! Thank you again Lisa!

We have lived in several HOAs and this by far has been the most unorganized and least communicative HOA management we’ve ever dealt with. You only hear from them when something is wrong and they send your quarterly invoice 14 days PAST the due date and then charge you a late fee for it.Not entirely sure what they manage since there’s no community building for our neighborhood.

I appreciate having Angel Gonzales manage several of my communities. She has worked diligently to complete repairs and upgrades to an amenity center. Her ability to coordinate resources and complete work on time is excellent. Thank you.

Our HOA has recently faced considerable challenges and transitions, and our director Stephanie Brennan has been outstanding in working through these issues with us.With extensive depth of knowledge and expertise, she has successfully managed complex problems with calmness and ease, helped us restructure our processes and meetings, resolved long-standing issues with some vendors, and has brought us into compliance with ever-changing requirements.Not only is she attentive to detail and consistent with follow up, she is also a gracious and thoughtful person through difficult processes with an absolute respect for the wishes of the Board.From our experience, Stephanie’s arrival at Real Manage has been transformative.

Jan Hill CAM was very helpful when providing assistance with questions I had about my account. She was clear and concise. Additionally, her soft skills make her relatable and easy to talk to.

Angel Gonzalez responds quickly and helps clear up any issues we have. Very helpful!

Horrible experience with this company. Money grab company and they fail to respond to emails. When asked to speak to supervisor they advised that they can not speak with you. They do not check in with resident request and take in the money with false and petty violations. Our community is set to pay $74,860.00 in dues this year and they refuse to put in a park or any amenities. This by far has been the worst experience with an HOA and I actually believe in the purpose of HOA’s. Real Management has failed to improve or impress our community.

Cesar is very helpful, knowledgeable, respectful, & understanding. He even took the time to follow-up with me after business hours regarding a concern! He is a great asset to Real Manage!

I just want to share how wonderful Angel Gonzalez has been as our property manger.Angel has always meet our needs here at Pecan Heights. Whenever we email a question or a need, Angel is so quick to respond and help us to get an answer with any of our questions.Thank you RealManage for employing such a wonderful person.GratefulThe Contreras Family

My first time reaching out to Real Manage was yesterday. I sent an email around close of business with a question about my neighborhood. At 9 the next morning I had an email from Amanda Barrera with the answer Id spent hours searching for. Probably shouldve just emailed in the first place. Thanks, yall!

Lorrie Gutierrez, Lifestyle Director atThe Crossvine Master Planned Community is AWESOME!! Shes very responsive and provided my family and I with the information and details that we needed to plan and have the best birthday party for our 6 year old daughter. Thanks to Lorrie, we were able to rent, reserve, reschedule (due to bad weather) and use the gazebo at our Community swimming pool and her birthday party was the BEST birthday party EVER!! Thanks Lorrie, keep up the great work - youre THE BEST!!

They have been quick to respond and timely with help. Greatly appreciate the community manager Angel.

Our community has recently transitioned to RealManage, and I would like to commend Jen for facilitating a seamless and straightforward process. I highly recommend RealManage, particularly due to the outstanding support provided by Jen.

Since our new manager Angel has come on board we now have better communication with our property issues. She is quick to respond to our needs and gets issues taken care of in a timely manner. We are very happy to have Angel on board as out property manager.

Most people dont like HOAs and I totally agree. I will say our community manager Angel G is awesome. Shes always very kind, easy to get a hold of and willing to work with us. So while our HOA may be a pain our community manager is awesome.

Cezar Hance the director of community association is very professional, knowledgeable and responsive. At any case I had problems, he has been kind, fair, compassionate and resolved my issues fast. He gets things done!

I would like to take this opportunity to express my sincere appreciation for Stephanie Valle, the outstanding community manager who has played an instrumental role in fostering a thriving community and establishing a fruitful relationship with us- landscape vendor. Stephanies commitment to excellence and unwavering dedication have truly transformed the community into a harmonious and beautiful place to live.Stephanies ability to identify and address issues promptly is commendable. She anticipates potential problems before they arise and takes proactive measures to prevent them. Stephanie has proven herself to be an exceptional community manager who consistently exceeds expectations. Her ability to build and nurture relationships, coupled with her dedication to creating a beautiful and harmonious community, is truly commendable.

We recently submitted an ARC request for a home project. Stephanie, our community Association Manager in the Crossvine helped us navigate the process and resolve possible issues quickly and professionally. She was responsive, helpful and kind. We very much appreciate her work in our community.

Angel has been extremely helpful with answering questions, she responds in a timely manner and I appreciate that.

I had the pleasure of teaching a paint & sip (Lets Paint, Yall) event for the residents of Crossvine in Schertz. It was an amazing night for all, thanks to the incredible staff of Lorrie & Stephanie, who made sure that their residents had a wonderful experience. They made my end of the event seamless, and were very helpful in all aspects. I cant wait to come back out for another paint night with the Crossvine community!

I have never worked with an HOA, more caring and kind. They care so much about the community, but not just the appearance & aesthetics but the people as well. Lorrie Gutierrez is the best lifestyle Director ever! She goes above & beyond in every detail of her fun and creative events for the homeowners here in the Crossvine. Her presence here definitely makes the Crossvine a very special place to live! Thank you for all you do!

Lorrie Gutierrez , has the best Communication skills that Ive have not seen in a very long time . She has everything on point every time I come in as a vendor She is very professional, and has everything organized. I wished I had bought a home in the wonderful community Shes services. I am VERRY Happy working for her when she makes that call for me .I really do love what she does . And I will never hesitate to go work for her!Thank You for all you do Lorrie Gutierrez!!!Cant wait for the Next event!!!!!

I am the owner of Tattle Tails mobile dog grooming here in the Schertz area and was blessed with the opportunity to be a vendor in the community of The Crossvine. Working with Lorrie Gutierrez she made sure I had all things needed to have a successful set up in her community. From communication to the community, to showing up on her day off to make sure I had access to everything needed for success!I definitely appreciate her work ethics and her bubbly personality. I look forward to working with her again in the future!!!

Appreciate the help Jen Hill aided in recent need and the follow up both by phone and email. Staff is very courteous and responsive to calls. 5 stars!

Angel is quite helpful. I was calling her company for an account that she isn’t responsible for and she kept following up with me until I finally got the right person on the phone. Good service is hard to find these days, but her help was way above and beyond anything I could have expected.

I’m fully aware there’s a representative with impeccable integrity and continuous commitment to preserving invisible lakes reading this, but are you guys still in the money laundering business?

Lorrie Gutirrez is awesome. This is our second year working with her to put flags out in our community for Memorial Day. Her love and passion for our military is the best! Shes very organized and you can tell she loves what she does. Keep up the great work Lorrie!

The Crossvine Community is very fortunate to have as a Community Manager, Stephanie Valle & Lorrie Gutierrez our Lifestyle Director! These two ladies work above and beyond the call of duty! They are always willing to help. If they don’t have the answer they work to get it and get back to you! They understand and know how to keep the community informed. Thanks to both of you for what you do for our community!

This HOA is completely out of order. They over reach constantly, charge ridiculous fees, offer zero amenities, never hold up their end of the deal, and refuse to let go of our neighborhood despite the neighborhood being complete and every single resident being fed up with them. Absolutely awful. Please do not buy property in Navarro oaks in seguin unless you want to pay 389 dollars for nothing.

Lorrie (The Crossvine) is always coming up with different activities to keep homeowners busy! The latest was a painting party!! We don’t have to go far for events which is a HUGE plus. We picked The Crossvine for this very reason! Keep up the good work Lorrie!

Thank you Angel for your dedication to our neighborhood. You are responsive and take care of details in a timely manner. 😊

Melissa is our Community Manager is OUTSTANDING. Her professionalism, friendly customer service, and always go the extra mile in helping our community residences. As a 14 yr resident of the Mesa Grande and Echo Canyon, without any doubt Real Manage and especially Melissa is the ABSOLUTE BEST!

April and Amanda, were absolute professionals, so helpful, informative and kind!Came in to get the pool Brivo and they helped me with all the info I needed.I wish there were more stars to give them!Thanks ladies!

Our board has been working with RealManage for the past several years and it has been a much better experience than our first management company. Renan Fidalgo, VP Operations, has been so responsive to us and professional that we couldn’t ask for more. We fully expect the same great treatment from our new Director of Community Association Management, Stephanie Brennan. Thank you, RealManage!

Approved rates without permission or vote of the community! They did NOT allow anyone to ask questions or input of the meeting. This is ridiculous!!!!! Be aware of this place !

Jen Hill took care of my question the same day and she was very pleasant!!

The. Crossvine community is amazing. They had a special night for Rocktober and our food truck(HOTASSCHICKIN) was invited to participate. Lorrie Gutierrez was great. She set us up and gave us clear instructions to make things easy as pie. If you get a chance, go and check out this neighborhood. Great people and great times. Thanks Crossvine Community for a great night.

I had a issue with our pool card and not receiving our statements and spoke to April, she proactively reached out on my behalf to address my concerns to the necessary team members to resolve my issue. Both times I have dealt with April the issues get resolved!!

Lived in the community with a family member for a short amount of time and loved every bit of this community. The lifestyle director Lorrie was so helpful and her events were so inclusive to absolutely everyone.I had the chance of speaking to Lorrie a few times at events and loved her energy and passion for the community.

I live in a Condominium in San Antonio where Real Manage has been contracted to perform. As a 60 year old HOA homeowner where three of my prior properties have all included mandatory HOA membership as well as being a real estate investor myself currently owing two residential duplexes, I know what satisfactory performance from a RE management firm should entail.It appears that while Real Manage has an excellent website touting all the virtues of how HOA management could and should be, the sad reality is their execution of theoretic principal is just that, theory. The Real World of Real Manage is far removed from their wonderfully promoted Website.I suppose one could list all the issues which two years have accumulated, for example:1) Having to replace structural subfloor rot to my balcony because of BOD inspection negligence leading to rain penetration ($1000 out of my pocket despite this being an HOA responsibility)2) Two years of skylight leakage and countless failed roofing repair & two years of waiting to have missing screens replaced3) Two years and two months of Pool and Spa closure with refusal to replace pool light bulbs4) Refusal to hold annual meetings to fill expired/vacant Directorship positions where a current Director maintains what is now an expired term5) No phone correspondence for members apart from a call center6) Lacking verbal interaction with members when an HOA meeting is held7) Real Manage recommended a contractor to repair plumbing leaks after the infamous Texas winter blackout and consequentially said contractor caused additional plumbing leaks by shutting off the street main valve and reopening the valve to quickly. The damage caused by these non English speaking plumbers is being litigated by our Insurance carrier who refuses to pay the hundreds of thousand of dollars.8) We have constant complaints from homeowners due to a Landscaping company which the HOA continues to pay over $40K per year. Every Friday this company ascends on our property with a crew of leaf blowers wielding obnoxiously loud, irritating noise to which these unskilled, so called landscapers blow a few leaves against building walls for 3 hours or so and refuse to use rakes or brooms. My balcony, windows, car and motorcycle have a chronic cycle of debris and dirt being blow on them by overzealous and unnecessary leaf blower activity.9) There has been a steady exodus of over a dozen homeowners who have sold their condos with the common complaint being HOA incompetence.10) Despite community inclusion being a prerequisite of HOA duty, there is absolutely no effort to create a social club/online forum despite calls to do so. There is an obvious effort to keep members isolated and censored from having a voice...which is why I am writing this online.11) The revolving door of new personal being assigned to our HOA management position while prior managers get reassigned to other HOA function. This is how companies avoid liability by creating a never ending cycle of new repsI know of another HOA community who let Real Manage go in less than a year due to similar incompetence. My guess is this company is like many multi-state enterprises who are here today, gone tomorrow. And it wont be soon enough for me :)

Jen Hill immediately understood my concern regarding HOA charges when I called and than followed up with phone calls and email. Jen is a Keeper and needs to be Promoted!

Our HOA board has recently been turned over to the homeowners. Michelle has been an extreme help in getting up to speed on everything that is going on the community and helping to navigate what needs to get done.

Angel has been an absolute joy to work with. She took over a very difficult situation with our homeowners association. We are working closely with her to make it a not difficult situation very happy with her representation.Adam Hebert - President RRV HOA

Jill was very kind and helpful. She responded to my email quickly.

Our subdivision has been w/ RealManage for a lot of years. We appreciate our Community Manager/Director/VP, Renan Fidalgo who has helped us through a lot of concerns. His calmness, straight forward approach and knowledge about HOAs bylaws is so valued! Thank you for RealManage partnership in our community!

Would like to thank Angel Gonzales for her assistance very knowledgeable and takes care of her people

Reached out to Angel for some help needed.I received a quick response. Very professional and helped me with my request

I have found Angela Gonzalez to be a very friendly and helpful employee of Real Manage. I look forward to continuing to work with her concerning the management of my residential property.

Unbelievably poor service, and completely unresponsive. If you have a community that is managed by this company all I can say is RUN, run and never look back. If you do happen to get a timely response, it would only be to string you along, and if not that, it would be to deny a request. Any request that would require action on their part, good luck! I sold my property and have broken out of HOA hell managed by their company. They ended up charging both the buyer of my property and myself dues for the same month. Essentially lining their pockets in the process. I had a previous review that I put up, and they asked me to remove it, promising to take care of my issue. That was a complete and utter fabrication. How they manage to maintain 3.5 star is amazing to me, even that poor of a score is too high in my opinion.Edit: After the response from Real Manage below, I would like to state that absolutely no one from the company has tried to reach out. I wish I could say that I was surprised, but this is par for the course with this company.

Moving to New Braunfels from New York, I didn’t have any knowledge of community living or even what an HOA was. After some issues with our pool area and people disrespecting the property that we all own, I had reached out to Real Manage for assistance. Lisa James and her team were quick to respond to my concerns and even provided advice on contacting the local authorities when needed. Although some of my frustration came through with my communication to Ms. James, she was very professional and looked into my concerns. She always followed up with me as well to make sure I knew what was going on.I feel deeply that we can only be a strong community by working together and helping each other and providing support to one another. This will help make our community safe and fun for all the families residing at Heather Glen.I will continue to work with Lisa on any issues or concerns. I’m happy to know that if I reach out to her or her team, I will get a response and support to resolve the issue(s).Amy

Jen Hill ( manager) provided rapid and clarifying email responses to my questions. Her leadership and assistance is greatly appreciated.

Angel Gonzalez and Michelle Ross are great property managers. Their work for this respectable company is outstanding.

Angel has worked diligently to serve our complicated Association. Her positive attitude and consistent follow through on requests are greatly appreciated by our entire Board of Directors.

Most HOAs are like the taliban. This one is worse.Instead of paying dues its more akin to extortion money, and all to rob agency away from the actual property owners.Either do something productive with that money, like a play ground or something for the neighborhood, or stop charging and let Us do what We want with it, and in either case, stop telling people what they can and cant do on their own land unless Youre going to start paying their mortgages.

Crossvine Subdivision in Schertz is a wonderful neighborhood. I have attended many of the events hosted at the pool area. Lorrie Gutierrez goes above and beyond to ensure that the event is a BIG hit. She is not only a hardworking, conscientious person to work with but she also takes the time to know her home owners by name.....That is a personal touch.

Brittany Moya has been truly exceptional in managing our community at Echo Creek. She has been very thorough and really seems to take pride in her work. She keeps us posted on a weekly basis where outstanding issues stand. She has been professional and has always been upfront with us. She has a track record of showing us that the HOAs best interests are her main priority. We all like to thank Real Manage for assigning Brittany to our neighborhood!Thank you,Pete Melonas

Angel and her team are doing a great job at keeping the community informed. Angel is always quick to respond to any potential issue and is patient and helpful with any questions you may have.

We have had very good customer service with RealManage. They have met with us and worked out a few kinks from changing management companies. Very friendly and extremely dedicated to making it the best possible experience for the Homeowners. They have done on site training and their customer service agents are able to help homeowners with any issue that may arise. Highly recommend.

I have had a great experience working with Angel she has a great attitude she is always up beat and her communication is excellent she always responds to my emails in a timely manner working with her has been a Blessing thanks Angel

Recently I have submitted two inquiries to RealManage. In both instances, the response has been prompt, positive and courteous. Thanks, Jen!

Hoping you more people like Amanda the way she treat people is outstandingShe is a 10 star lady.

Angel is our community association manager. I contacted Angel about an issue in our community. Angel resolved it quickly and efficiently. Very nice job in handling it.

I’ve lived here for over 7 years now and am just now seeing a positive change in our community. It is an absolute pleasure having Jennifer as a part of out community. Just wanted to thank her and Real management for all that they do to assist our community.

Angel at RealManage is awesome! She is quick to resolve any needs or issues. Completely helpful.

I’m so incredibly thankful for Michelle at our HOA for Willis Ranch since she has taken over things have been going great. Here’s photos of the new mulch for walkways into the greenbelt trail. Thanks to Michelle.

This is the ABSOLUTE worst homeowners association I have ever had to be a part of. They nick pick about EVERYTHING!!!! They never give you a person or personal email account to discuss their interpretations of SUPPOSED violations. Their fees are outragously high and all you get is a gate for your annual fees. Terrible staff, never answer phones and never let residents explain their side of the story (i.e. violation). RUN AWAY if you have to be a part of a community that uses this HOA.

This is the absolute worst HOA organization ever. They will put u off for months when you make any kind of request or send in any forms. They have no idea what they are doing, constantly give you the run around, lie, and just down right flat refuse to do their own jobs some times. I am a home owner that has them as a HOA and if Id known how they where Id never have bought this home.

Constant issues that go unresolved. Pictures of issue(s) with a thorough drafted email stating the issue(s) are brought up with a request for a follow up. Rarely do the issues get resolved and IF they do, it’s at their leisure. In most cases their leisure is, no response nor addressing the issue.**Edit** interesting. Get a response to my review and they ask you to send an email to another place and guess what….ZERO RESPONSE! It’s been 5 days and not a call or email. Like I said above, at their leisure or no response at all. This HOA is a joke. Absolutely horrible customer service. They do not care for the home owners. It’s all about profit to them. My advice would be to do your homework before purchasing a home where this company manages. Save yourself the headache

Our Community has been affiliated with Real Manage for the past 10 years and we are satisfied with their services to our community. It helps when you have a team to assist you with keeping everything together: finances , violations, mailings, etc. We have experience a team that meets are needs and continues to make our neighborhood a better place. Would recommend their services to all home communities or communities that are getting started. Thanks Real Manage. Moses - Mission Creek HOA President

We were told that our condo needs repairs to the foundation, yet were also told that we had to pay $250 to see the report, that in fact there was no report, and that we could request a copy by sending a certified letter to the association and they may send it to us after 10 days. I am still waiting for Lisa James to call me to figure out which email is actually true. Real Manage has not updated our community webpage, Wynnwood Condominiums for so long that the people currently listed as the HOA board no longer own property here or live here. We hear rumors about who the current board is, but have no documentation or way to contact them. Yet, Lisa James will not send a list of current board members as I requested only a cryptic message about a meeting back in April. There are no board minutes posted, no current board members listed, nor any calendar for meetings. We are the association and pay our dues on time every month yet Real Manage does not respond to our request for a phone conversation. We only get conflicting information, incomplete information, and no information regarding the association and only by terse email. Responses to those emails are ignored as are the cases made when we call and are promised a call back.

Love the events that they put on our community! The lifestyle coordinator does an amazing job and keeps our events varied and fun for the whole family!

Grew up with this company living with my parents. They dont provide much for the cost. 50% of your yearly fee goes to the company not even to the community. Now as an adult i still have to deal with them. They send out notification of meetings only a few days before meetings... notification about community events, if they send any at all, might be sent 24 hours before the event, not enough time for people work/ life scheduling... our annual meeting was scheduled for Dec 15th... canceled without notification. Our neighborhood has no pool or park... just some mowing that needs to be done and every year the past 3 years rates have gone up and services have gone down...

My husband and I bought a house in Heistone. For 3 weeks we called and sent emails to ciranet.com trying to get 1. Gate remotes 2. Access to the Resident Portal 3. Pool passes.Nothing happened. First they needed new and conflicting paperwork. Second, their building is closed, so one can’t deliver paperwork. Third, there is a long phone wait time and nobody could get anything done.Then, presto, I was finally transferred to Tiffani!Not only did she know what to do to accomplish these requirements, but she did it, right then or she sent the paperwork instantly so we could do what she couldn’t. She is competent, responsive and friendly! The

This review is actually from Jenny Gill. Brittany Moya worked well with me on an issue I had a concern about and she responded quickly. Ive very pleased with RealManage for our property at 6741 Wayman Ridge. Thank you for having such amazing caring people working for your company.

Our 450 home HOA switched to RealManage with high expectations in August 2018. With six months in the books, I can honestly say that we are very pleased with our decision. 99% of our success has been that we made a commitment to over-communicate early in the transition. We made sure we asked questions, set high standards and then measured results. I am please to note that our assigned community partner, Brittany Moya, has been a major part of our team since the beginning from Day 1 and together we overcame the common transitional issues and built a strong relationship. I laud RealManage and Brittany Moya as strong and committed partners.

We needed to replace our storm-damaged roof with some urgency, which required approval from our HOAs Architectural Control Committee (ACC). Knowing that it could take up to a month to obtain ACC approval, I was in touch with Brittany Moya, our Assistant Community Association Manager, who said that she would try to expedite processing of our approval request. I submitted the request on a Monday afternoon, and the very next day Brittany informed me that the request had been approved. Nothing could be more responsive than that. Thank you, Brittany, for your exemplary customer service.

This company permits college kids to rent and stay in homes around neighborhoods with children, knowing the college kids will have parties, disrupt the peace, break property, fights, and trash in neighbors years.Multiple complaints have been filed with no action. The last updated incident, notified the company my gate was broken by their tenants and they stated, “We do not become involved with neighbor disputes.”I’m appalled at the lack of concern they have for the people their tenants lives are affecting. Our neighborhood is a quiet family oriented neighborhood, but the college girls from UTSA have made it impossible to have a safe neighborhood.Three residences have moved because of their disruptive behavior.This HOA does nothing to aid us when we do contact them about their residences.Do NOT recommend.

Cesar Hance goes over and above to help the client. We recently had an urgent need for documents for a closing that would have been delayed if it werent for Cesar jumping in and quickly getting us the documents we needed. He is an asset to RealManage!

Yes, Jen Hill resolved our issues with care and concern and were very appreciative of her understanding.

Im a Realtor so I deal with HOAs frequently. The hold time to get information can be lengthy. Additionally, the San Antonio Board of Realtors implemented a new procedure for handling HOA information that went in to effect two days ago. Their phones must be ringing off the hook but Brittany Moya did an excellent job answering my questions for a new listing today! She did it in record time and was very pleasant to work with. Great job!!

Its always a pleasure to work with the RealManage San Antonio and Houston teams! Everyone we have worked with from support staff and admin assistants to managers and above provide excellent service, responding to emails and questions quickly and professionally. The VoteHOANow team values the partnership we have developed and looks forward to a long and successful relationship!

Mr. Angel Gonzalez has always been very courteous and understanding. In addition, he provides excellent customer service.

The VP of RealManage (Renan) is a fantastic leader, and always striving to provide RealManage clients with superior service. I recommend this HOA Management Team for any of your communities.

Brittany was so nice and very considerate to assist me with my late fees. I totally forgot to mail the check and send an email to them for assistant, and she was ready to help. When I went to pick up the swimming pool key card, the lady who helped me was so kind and pleasant.

Tiffani has been an excellent Association Manager, and demonstrates dedication and great attention to detail in her guidance of our POA. She has been very helpful as our neighborhood continues to experience significant growth, and we are very happy to have her on board!

I am delighted to share my experience with Stephanie Valle and Lorri Gutierrez at Real Management for the Crossvine HOA. Lorri, the Lifestyle Director, is nothing short of spectacular. She consistently goes above and beyond, exceeding the community residents expectations with her dedication and creativity. Lorris efforts truly contribute to fostering a vibrant and enjoyable community atmosphere.Stephanie Valle, the HOA manager, stands out for her diligent and astute handling of HOA issues. She approaches each matter with care and attention to detail, ensuring that the community runs smoothly and efficiently. Stephanies expertise and commitment to excellence make her an invaluable asset to the Crossvine HOA.I highly commend Lorri and Stephanie for their outstanding contributions, making the Crossvine HOA a truly exceptional community. Their dedication to exceeding expectations and handling HOA matters with precision showcases their commitment to creating a positive living experience for all residents.

Top notch service! Immediate responses when email request are sent. Our manager, Ivan Rivera, has strived to bring excellent service to our community by promptly retuning phone calls and emails when community issues arise. RealManage provides cutting edge web-based software for residents and administrators to access important information real-time.

This Property Management company is the worst! Our property was assigned a community manager that we are not able to reach. We deal with a 1-800 number, when you call nobody can assist you. The property management company set up for our property to have parking spots resprayed without bothering to considering overspray to vehicles. The painters could have covered the vehicles or advised us to move vehicles in sections. They did not! I have tried to contact real manage and speak with somebody so i can move my other car before they do that portion. I am unable to speak with anybody and when i call the 1800 number the rep advises they will transfer me to someone that can assist and they hang up the call. Unacceptable!! Avoid this company!

Lisa James and her team continue to be strong advocates for our community, provide great customer service and timely communication whenever required of them. Lisa is a strong communicator and highly organized in managing not only the Saddle Mountain HOA, but others as well in the San Antonio area. If youre looking for the right professional, friendly and confident individual to help service your community, then look to Lisa and her team at RealManage in San Antonio. Thanks Lisa!

My community recently changed over to realmanage management and already am really disappointed. Who charges a $15 technology fee to pay dues online. Our old company charged $1.25. I am the first to point out outstanding and Admirable acts but this is outrageous! I hope others read this and will be posting this all over social media

Ms. Ross was very helpful and efficient in helping me get my trasmitter activated. The process took a longer time than I would have liked, but she was professional and understood the sense of urgency in getting this done for me and my family.

Ive lived here for years now, and Im truly grateful for all the help weve gotten from everyone here with RealManage. Thank you very much. 😊 🙏

Real Manage has bees nightmare to deal with. We have been trying to get solar panels since the beginning of Feb (it’s now April 8) Everyone has approved the plans except Real Manage. It’s been tons of back and forth, we get it resolved and then a day later my hubby receives an email saying we don’t have everything. Real Manage even went as far as saying they didn’t have a check which the solar company showed them that it had cleared the bank. CPS has even approved the documents that Real Manage is claiming they don’t have. I’m not looking forward to the hassles on getting things approved for our home.

At 7:57pm I sent an email to Ivy, requesting our community bylaws. I thought I would hear a response tomorrow at best. At 11PM this evening, Michelle Ross replied to my email, with a copy of the bylaws, as I requested.THAT is taking ownership of customer request - and delivering.My Thank to Michelle.

As new homeowners in the neighborhood and already paid several hundred in fees for an HOA, we’ve been unsuccessful at getting a “welcoming” response from the managers when inquiring about the amenities.We’ve been asked to upload documents with PPI on them to unsecured sites to prove home ownership, despite paying fees! I’m sure there is a better way to prove residency.That said, we’re lucky to have secured a house in this market, so maybe Tiffany Mullenix and Barbara Lowry are treating people how they want since we have little choice on where we live. Shame on them!!!!

It is amazing how smoothly things work when you have an amazing property manager. We love Brittany Moya with Real Manage she is great at follow up and follow thru. She has been a godsend to our HOA.