Red Wagon Properties

Had a scheduled tour for 11/1 at 5:30 PM in Boerne for several days. Upon arrival to the house there was no lock box to retrieve keys to enter the house per their self guided tour instructions. In addition, the whole house was falling apart and looked nothing like pictures. Tried calling the company several times and no one answered to assist. Highly disappointed in the false advertising and lack of respect for peoples time.

Will send information by email that conflicts their leasing agreement. Slow if they respond at all. Prepare to email 5-6 times over the course of a month before you receive credible information. Front desk sounds defeated like they are aware her management team will refuse to answer phone calls or assist individuals. Overall, a really disappointing situation especially considering how nice their properties appear. Would give no stars because that’s how many times they were helpful after move in. Their team is incompetent at best malicious at worst.

This organization does a good job of drawing up contracts and interacting with renters. That said, I have had questions about their maintenance support and ability to find suitable renters and work quick turnovers. Currently sitting at over 3-months vacant and I had them list lower than suggested market rate costs. Their user portals for owners isnt very good either. They could be the right fit for you if you dont care and want something completely hands free. Otherwise, I recommend doing your research as there are lots of options in SATX.

I don’t recommend this leasing company. Horrible experience as I took on a new lease with them. I had numerous work orders mentioned before we even moved into this place and none of them were fixed. They allowed us to move in like this. You work with a third party that handles all issues which takes longer to get approval to fix anything. The main issue was Ac not working in triple digit temps outside and them allowing us to move in with it not being fixed prior. They never even offered to supply temporary window units or fans to help keep us cool until the problem was fixed. I had to go out and purchase my own units to keep my family cool in a two story house. We are going on about a month now and can’t even get settled because of this ac issue that they still are trying to fix. Steer clear.

This rental property management company is an absolute joke. We rented a house managed by them for three years and it was a nightmare. The house had countless issues including plumbing and foundation problems that were never properly addressed.For example, during the cold weather, we had to constantly turn the main water valve on and off due to leaks. A plumber eventually broke the valve and we had to wait for the city to fix it. Another time, a plumber came to repair the main bathroom shower, couldn’t fix it and left it leaking for a week. That month, our water bill shot up to over $100 (our usual bill was around $70), but Red Wagon Properties ignored our requests for reimbursement.After a foundation repair, the upstairs bathroom developed a strange, slight movement when you took a shower—enough to make you dizzy. And the toilet was sloped downward. When we reported it, they sent a plumber who couldn’t “find anything” because of course you’d need to actually take a shower to notice the issue. Instead, we were charged $95 for the visit even though nothing was done.When we moved out, they never provided clear moving instructions but still charged us ridiculous fees like $50 for not emptying the black trash can (seriously, is there a specific “trash can emptying date” we’re supposed to know about?) and $10 per lightbulb. For $10, you can buy six bulbs! Are you kidding me?Over the three years we dealt with their management, they were quick to charge fees but slow to respond to issues or refund requests. Their lack of professionalism, responsiveness, and basic decency was beyond frustrating.Be aware: If you’re considering renting from Red Wagon Properties, prepare for terrible management, ridiculous fees, and a complete lack of accountability.We had a wonderful three years in this neighborhood, despite some frustrations with management. Our kids had an amazing time making memories with the neighborhood kids. They loved hanging out at the cul-de-sac, playing ball, and spending time at the swimming pool. One of their favorite spots was the creek where they even caught crawfish and cooked them. Such a fun and unique experience! We truly loved the neighborhood and the sense of community it offered. It will always hold a special place in our hearts!

Do yourself a favor and DO NOT rent with this company. Please take the time to read reviews. I’m sure RW will try and justify or put blame elsewhere on this review too, but if I can save someone the nightmare of renting with them, I will certainly try. We rented from RW for two years. The day we toured the home there were a number of things wrong with it. Not only was it pretty trashed (from the tenants who just moved out according to RW) but there were numerous issues with the house itself. From electrical to plumbing and everything in between, there were problems. Not only that, but it was infested with roaches…. DISGUSTING! We were assured everything would be taken care of as the agent was “taking notes” of all the issues. Fast forward to the day of move in….. not only do we find that none of the issues are fixed, but we see broken glass and trash in the yard, pubic hairs on the toilets, toilets are filthy and nothing had been professionally cleaned. After calling RW and addressing these issues with them, we were told they’d have someone come back out to make the repairs. Well that was a joke… two people showed up that didn’t even know what to do. Needless to say, they left and nothing was done properly so therefore everything was left in worse condition. The contractors they hire are clueless, unprofessional, and do sloppy work for repairs. We had many contractors make the issues worse after attempting to fix things. We were told that many issues in the house were considered “cosmetic” such as the water softener, broken blinds, door handles that weren’t working, cabinets that wouldn’t close, water heater not working properly, holes in the garage that were there prior to us moving in of which we were told would be repaired, the list goes on and on. Contacting anyone from the office is comical. We’re told to use the portal and yet nobody replies until it’s convenient for them. We were left without running m hot water for a few days because there wasn’t anyone to respond to calls. Nobody answers the phone, fees are ridiculous, they do not allow the tenants to have utilities under their name (which this will effect you later when showing proof of utilities to cps when it’s time to get it under your own name) they do not take pride in their tenants well being but are quick to collect the money. I can go on and on but to make it simple, RW was the worst company we have ever dealt with. Their lack of professionalism, absolute rudeness when talking to Emily, and the way they run their company is insane to me. I’m shocked they are still open. Aside from RW, we made awesome memories and loved our neighbors! It all happened for a reason though, the nightmare we went through with RW led us to a home we love and absolutely adore our landlord! Save yourself the headache and money, look elsewhere.

Utilized red wagon for two years against my better judgement. We did not receive owner draw for 3 months. Would have been longer had we not caught it ( reviewed financial statements and account information after returning from deployment overseas to discover the discrepancy). We were notified by a neighbor this year that our tenant was moving out. Contacted red wagon and they said they would investigate. No contact or information for over a week after I contacted them. I reached out again and they still had no information. I subsequently received a move out assessment and turnover request with estimates for repairs, still having no information on what was actually going on. They contacted me later on that afternoon and informed me that the tenant had abandoned the property. Over 2 weeks have passed. They hadn’t re listed the property, or actioned any of the work orders. Unable to communicate through the portal (as they will frequently implore you to do) as I kept receiving error notifications that I didn’t “have permissions” attempted to contact them twice regarding the issue with no resolution and thus called and left multiple voicemails and emails to try and gain situational awareness on the status of our property. Ultimately relisted my property on my own on Zillow, and had an interested party ready to view the home, but cannot schedule with them as Red Wagon wouldn’t respond regarding how I can obtain the keys for my home from the lock box. Seeing their responses on the comments it looks like they are more responsive here than in actual communications with the owners. Anticipate losing 10 percent of your rental income with no actual service rendered.-Update: Nothing made right. We contacted RW with notification that we planned to terminate over 1 month ago (called oct8 email oct 11). no response for nearly 2weeks of calls and messages with Emily Fick. Erik Hochart finally contacted me . They initially stated that they could not release the keys to my property with a pending balance for work orders but that if I wanted to bring a check or money order for 600 dollars to the office that they could release the keys at that point. When pressed regarding the legality of witholding access from the owner of the property, and reminded that they still held my tenants security deposit from which any outstanding balance could be deducted, they released the keys to my new agent. Erik was agitated, sounded inconvenienced and unprofessional from the moment he answered the phone. I had been cordial up to that point when all I was asking for was a simple accounting of pending charges (buildium profile was not functioning and giving error message that I did not have permissions to access records) When I had asked multiple times for a breakdown of what the hold up with termination was, requesting itemization of pending charges or work orders instead of the multiple vague responses I had received up to that point so that I could know what our money was being spent on and why we could not access our home. When I had enough of Eriks attitude and lack of professionalism and dismissive attitude and responded in the same aggressive irritated tone over the phone he whined about me blowing up on him. RW treat customers like an inconvenience and charge them fees without providing service or documentation and withold their keys so they cant access their vacant investment property and then gaslight them when they speak to them with the same level of disrespect. I cannot emphasize enough the total lack of professionalism and overall poor customer experience I had with this company. After costing us 2 months of rental income given delayed response and under the premise that it takes 30 days to close out with them, the icing on the cake was receiving a notification today that 10%of our security deposit was held as a management fee what management occurred I still dont know! Garbage leadership from a garbage management company. Invest in a smaller management company that values your property, and communicates effectively.

We moved to San Antonio from Lubbock recently. After trying, unsuccessfully, to find a home to purchase, we decided to rent. Angela Reese was extremely helpful and made the process as straightforward and uncomplicated as possible. We are so thankful for her and the Redwagon team.

Ive been renting from Red Wagon Properties for the past two years, and I cant speak highly enough of Sadie Mae Hudlers exceptional management of repair requests. She is always prompt, responsive, and ensures that any issues are addressed quickly and efficiently. Whether its a minor fix or something more substantial, Sadie consistently follows up to make sure the job is done right. Her dedication to maintaining the property and ensuring tenant satisfaction is truly commendable.

Military community beware. We own a house for rent in SAT and are on overseas assignment. We had timely communications (as per directed by the operations manager) up to August 22nd. communication dropped off immediately after that date. Can’t get a call back to discuss the status of our property? Their non responsiveness has put us in a disadvantage in the current SAT rental market.

I am a tenant with Red Wagon Properties & I had put in a plumbing request & Sadie Mae handled in a very timely manner. The problem was solved the very next day..Thank you Sadie Mae for handling this problem & making sure it was done in a timely manner!Rose Riojas

If I could leave no stars I would. The management is absolutely horrible. They will never respond to you. Sadie, the woman that is in charge of work orders is extremely rude. If you rent through them be prepared to have issues with Mold and when you do put in a work order it can take weeks to months for it to be completed causing more problems in the long run. They are extremely unprofessional.

Thank you for being a great help very helpful. Thank you. Red wagon property was always very helpful. We never had any problems the four years and we live rented I would recommend them anytime, thank you

I have been using Red Wagon for almost 5 years now and they work with me on a lovely personal level. Emily Fick and Michelle Pourasef have been with me from the beginning and both have catered to my whims as I have gone through processes of how to rent (furnished/non-furnished), should I sell or re-rent and checking up on the tenants if I have a concern. The greatest bonus is having them work with me for all the various improvements and repairs I may need over the years. I live 1/2 way around the world so this is such a blessing. The cost is negligible for their service, I highly recommend!

I have used Red Wagon for several years and have always received good service. Last week I had the opportunity to speak with Taylor Firebaugh about my account where I had a lot of questions because I didnt understand the portal well. She took the time after hours for an hour-long call, with the best attitude anyone could have. She is still investigating my account but at least I have peace of mind knowing that she will be able to give me the answers I need. Taylor is an excellent asset for Red Wagon.

Had a self-guided tour scheduled for this afternoon. Drove in a day early for it. Couldnt get the code. There should be SOME way to get in touch with them when that happens. Obviously I will be looking elsewhere for an apartment.

Horrible company, horrible experience with them. Please beware (both owners and renters)! They are extremely dishonest. Here is my story:Moving to Texas for a job, applied for a rental property managed by Red Wagon. Was not able to view the property myself because I was out of the state at the time. My application was approved and I was emailed the lease on July 18 (I have email proof). I read over the lease and had serious issues with it. It stated that everything is As Is and I was given no assurances in the contract that anything would be in working order. Additionally it stated that the owners/managers would not be responsible for repairs of many items (Refrigerator, washer, dryer, etc.) despite these being advertised as included. So I could arrive to a house without a functional refrigerator, washer, dryer, etc. and it appeared as though I would be responsible for everything.I kindly asked if I could check the property to ensure that these items were in working order (I sent an email on Thursday July 18, THE SAME DAY THE LEASE WAS SENT TO ME) and stated that I would not sign until either my realtor could inspect the property or they could addend the lease to state advertised items would be in working order at move-in date. I also called the office 3 times. My realtor went to check the property on July 19 and was denied. The contract states that I am allowed to check the property PRIOR to signing the lease. Red Wagon did not respond from July 19 until Monday, July 22 and demanded I sign the contract (they responded using a separate email thread for some odd reason despite responding to the July 18 email thread on July 18). I re-instated what I had said earlier and they refused (they said I could view the property only AFTER I signed the lease lol). The contract was then voided and they charged me a $500 administration fee even though they violated the terms of the lease contract they sent me by not allowing me to check the property prior to signing the lease.Notes:1) They stated they could not allow me to view the property at the time of my emails because they were in turnover on July 22. Funny thing is they stated, when they accepted my application, that the property was Ready for move in on July 19 lol.2) The owner (who was not involved until after everything had transpired) then claimed I was sent the lease contract on July 16 and that I did not respond until July 22. This is so easily disproved with emails. I was sent the contract on July 18 (not July 16) and I responded immediately that day. So the dysfunction and dishonesty starts at the top with the owner. The funny thing is he started his comment with We believe in transparency and want to be clear on the process of events and then went on to state a bunch of lies that could be easily disproved with evidence.3) The owner stated, we touch fourth on this in the rules and regulations that states if said appliance has any issues in the first 30 days of the lease it will be covered. This was NEVER communicated with me and was not on the lease agreement.4) One of the Red Wagon employees stated I was not transparent about my move in date. I could not have been more clear and transparent. I told them my exact move in date in my initial inquiry about the property. I have a voicemail from a Red Wagon employee stated my desired move in date before my application was approved. I also have emails stating my move in date. Another accusation by Red Wagon that can easily be disproved with concrete evidence.All in all I lost over $600 and a lot of my time dealing with Red Wagon. But I am so happy I did not sign their lease and had to deal with them for a year. It appears they were trying to hide something from me in that rental property.In summary: PLEASE DO YOURSELF A FAVOR AND DO NOT DEAL WITH THIS COMPANY! Do your research and check review platforms thoroughly.Update to Owners Response:More false statements. Plz send me proof (you have my email). Lease was first sent Jul 18, I went through every email (spam, etc). No addendum sent either.

MILITARY STAY AWAY! MOLD!!!!!!You will regret living in any of their homes! Currently living with mold for the past 2 months which was caused by a flood due to their faulty plumbing and no response to emails or calls on when it will be fixed, no reimbursement for rent or utilizes for living in an unsafe environment! They left the water on even after they were notified of the flood - all of which happened while I was on government orders!!!

Our experience renting over the last 2.5+ years with Red Wagon Properties has been above and beyond exceptional. Having heard many local horror stories about several other subpar, neglectful and unprofessional property management companies, we consider ourselves blessed and fortunate to be working with Red Wagon Properties, and their awesome staff. Weve only experienced two repair issues during our residence. The first being relatively minor, was handled impressively quickly and efficiently by Red Wagon staff. The second most recent one in June, at the height of the grueling Texas Summer heat and humidity, we considered urgent when our A/C suddenly stopped working! Concerned about our two golden oldie furbabies health issues in the extreme heat, we immediately contacted Red Wagon. Almost immediately Sadie Mae Hudler had gotten back to us, and was already in the process of scheduling an HVAC repair technician to come out to take care of it! We also appreciated that Sadie Mae kept us closely updated throughout the urgent repair process, which was resolved early the very next day! In a day and age when amazing, prompt, professional, and friendly customer service is indeed rare Kudos to Sadie Mae Hudler!

My initial experience with Red Wagon was horrible, we were left a rental house in disrepair and completely disgusting and filthy. I couldn’t give 5 stars because of how awful that was to move in to a nasty house. But, Bobbye was extremely apologetic for the situation and did work to remedy the majority of the issues. We just had our six month inspection, and the inspector Jay was super thorough and I firmly believe if he had been the one handling our rental when we moved in, not whoever was working there that I have to assume just wasn’t doing their job at all, we would have had a totally different experience… in a good way. I think Jay would have never allowed a home to be left to renters in the condition the house was left for us. If it wasn’t for Bobbye and Jay, Red Wagon would get no stars, but they have saved the day and have given me much more confidence in the integrity of this company. They both deserve 5 stars individually. Thank you to you both for not only doing your job, but doing it well and being kind good people!!

1st time working with this property manager. There application process was simple and Angela Reese was our coordinator. She took every call and answered every question we had without any push back. I would recommend them to anyone looking to rent their home with them or anyone looking for a place to rent.

Weve tried everything in our power to get Red Wagon to fix major items and they just will not do it. We are a family of 5 paying $3,000/month in rent and since we moved in 3 months ago, we have only been able to use enough water for 1 person to take a shower every 3-4 hours. If we do take a shower, we are unable to do laundry, flush a toilet, or run the dishwasher for the next 3-4 hours. We also do not have air conditioning. We spoke to one of the many companys that came to give an estimate and they told us the job for both the water and the air conditioning is simple but Red Wagon will not get back to them. They also mentioned that Red Wagon Properties are notorious for not returning their calls. Red Wagon ignores us constantly and they are impossible to reach. Weve had it with this company and are on the verge of hiring an attorney. There are countless other issues Ive seen other people mention in others reviews, all of which we have experienced as well. We have never been a single day late paying rent and yet Red Wagon Properties treats my family as if were a nuisance FOR WANTING AIR CONDITIONING AND WATER in our house--IN AUGUST IN TEXAS! We have been nothing but patient and kind and its gotten us nowhere. I would never recommend renting from Red Wagon Properties. The day we wrote our first check to Red Wagon Properties was the last day we were treated with dignity and respect.

I reached out to Red Wagon Properties for assistance in renting my house. Bobbye Joe was great to work with, if i had a question or needed house repair, she responded quickly with suggestions.Very knowledgeable and professional. Highly recommend this company!

Red Wagon sent contractors to fix a leak which had been there since move in. Their contractors caused the problem to become worse. Subsequently, I received two very large water bills. It has taken numerous calls and couple of emails or customer portal entries before the problem was fixed. However, I was told that SAWS would credit the bill after 2-3 months and then they would do this for the next couple of bills after that (no one time credit). I argued that I should not be liable for the bill since the large water bill didnt come until after their people made the leak worse. Emily, the property manager, told me that I was responsible for the bill and that I should pay it. I reiterated that their workers caused this as they could see that my average bill was only $50 not $553 or $958. She asked me to pay something towards it as good faith and stated that she would call me back with a resolution, she said she would ask the property owner to participate. For the record the property owner is not who the contractor works for. Two months now, I am still waiting on that call to resolve this. In the meantime, they have threatened to evict me after I paid the last full months rent and about $100 towards the remaining bill as I had the previous two months, and I initially paid the full $553 bill! they neglected to let me know that SAWS had already sent one credit to the bill, until I filed a complaint with another organization. The only responses, I get are threats and obliviousness to the actual issue that I did not cause this problem. I am not concerned with the threats, and I will not ever deal with Red Wagon again. Thank God this all came in the last months of my lease.

Angela Reese was very attentive and helpful. She made the process go quickly and smooth! Highly recommend Angela Reese and Red Wagon Properties.

So far so good! Our wife and I wanted an upgrade to a house from the apartment life. Angela Reese is awesome.. she helped us during the whole application process and made it easy. I would definitely recommend this property group if youre looking to rent or buy a house.

Sadie, Emily and Courtney are always super helpful!! They are quick to respond and as a owner that is very important. I appreciate their hard work. I have been with them for 3 years. I would highly recommend Red Wagon to anyone looking to have their property managed by a company. Update review 07/25/2023: I have been with Red Wagon now for over 4 years and I still highly recommend them. I am experiencing putting my property on the market and have ran into some hiccups that have been less than ideal. HOWEVER, Emily, specifically, has been outstanding in addressing all of my concerns! She has gone above and beyond. A true gem and an asset to the company! Bobbye has also been lovely and I know she is doing her very best! It’s no wonder I continue to brag about Red Wagon Management.

We worked with Red Wagon in November of 2020 to list our first property and they were so responsive from the very beginning. I first spoke to Bobbye Jo regarding the potential property in the summer of 2020 and with this being my first property I had quite a few questions. She took her time and was very patient with me. She even followed up with an extensive email to ensure I had everything we discussed. They were the only company that we spoke with that really made us feel comfortable with renting our home. Once we made the decision to use Red Wagon we were paired up with Antonio who was also very responsive and helped us through the process of getting the home listed. We had renters in less than 3 weeks of listing our home. We have had no issues since and are overall very happy with our experience so far with Red Wagon as our Property Managers!

Red Wagon acquired our property from another property manager about 3 years ago with tenants already occupying it. They were amazing from day one at communication. We are a military family and were stationed overseas when this transition happened and they stayed in contact when necessary and always included pictures with any issues. We recently went through our 1st tenant turnover and Bobbye Joe was awesome throughout the whole process. She was great at communicating, found a tenant quickly and just made it overall a pleasant transition. We recommend Red Wagon Properties to all our military friends in the area.

Angela, Bobbye, and the lady at the front desk (I’m sorry, I forgot her name) were wonderful during the application process and after we moved in.This is my first experience renting a single family home and the process differed a bit from the standard apartment rental. I had several questions along the way and the ladies were very helpful, informative, and professional. I have confidence that any potential issues, questions, or concerns that may surface throughout are lease term will be answered and handled in the same manner.

I got charge twice for a cleaning fee totaling out to be $900 dollars. This is a new build with no one ever living here. Red wagon refunded me $400 and refuses to returned the rest. Emily told me it was reasonable for cleaners to have cleaners come in to do a 30-60 minute job for $500 while sounding extremely condescending. Emily also told me it’s in my contract that cleaners are required no matter what but when I showed her the part that state any service that is above $300 require my approval which I never got she basically side step it. There are great people at red wagon like Bobbye but honestly it’s not worth having to deal with such a terrible person like Emily.One more thing if you decide to go with red wagon be prepared to not hear from them after everything is done because every time I have an issue I send 1-2 email I would have to basically create another ticket.

We have had nothing but back and forth with the broker and management company. Every single complaint we have filed has been either completely excused or treated as if it isn’t important. First 4 days in the home we had no gas or hot water, and the day we moved in the house was filthy. We were still expected to pay the full cleaning fee upfront (even though the house should have been cleaned beforehand). The lightbulbs throughout the house were not replaced before we moved in, and we still have not had any help in figuring out what lights we need. We have had nothing but issues and will never work with this company again.—————————————————————————I am adding this as a response to your company’s reply, I am an occupant on the lease and my boyfriend is the leaseholder. It is very fair for me to leave a review given all of the circumstances.

Beware Occupants!!I have been a occupant of this property management for 6 years. My step dad was the lease holder and he passed in Nov23 they threatened and forced me to pay over 2000+fees until April24. In April I asked if they could give me a rental reference so I can move. The management said no your just an occupant were not required by law to do anything for you after just taking 1700.00 for rent. Needless to say I didnt know Texas tenant laws and as a occupant you do not pay rent! I repeat you do not pay rent!!! Ive since left the property early and there giving me the run around for the extra moneys for leaving almost 2 weeks early!

Shamrock Property Maintenance gives Red Wagons Properties a 5-start It has been a pleasure to work with you. They are professional, prompt, and consistent. Beyond that they are incredibly personable. Red Wagons Property is quick to respond and has perfect communication, I highly recommend Red Wagons Properties for your next home repair.

Angela and Michelle made our last minute move so easy! We really enjoyed the wonderful customer service and quick responses! When we originally got keys to the house, it was Friday before the holiday weekend and we accidently got the wrong house keys. We called and right away they were able to get us a key that worked and then provided extras to us. Angelas response time to emails was incredible. I have never worked with such a responsive office before and being in property management myself, I love to see when other companies know what theyre doing! Thank you Red Wagon!

After almost five years using Red Wagon property management services I wouldn’t want to work with anyone else in the San Antonio area. They have an outstanding team that is very responsive, professinal and easy to work with. From operations to repairs to marketing their team is the best in the business. Big thanks to Bobbye for all the assistance provided to make sure my property was in the best shape possible to welcome new tenants. Thanks to Red Wagon I’m a stress free landlord!

We’ve been using Red Wagon Properties for over three years now and they are absolutely phenomenal. As a military family I would not recommend anyone else in San Antonio over Red Wagon Properties for property management. They are wonderful to deal with, quick to handle things, and absolutely fair to both the owner and each renter we’ve had. They really do work for each of us and as home owners who now live very far away (overseas) we appreciate that. They are also always updating their technologies to make things even easier for everyone and I also love that about them. I just have nothing but good things to say and positive experiences with Red Wagon Properties. Thank you all so much for all of your work and your help.

Red Wagon milked every cent they could from me. Charging a ridiculous move in cleaning fee fee which included things like light bulbs then charged me for lightbulbs at the end. They even had the nerve to charge me for paint discoloration after I removed a tv mount that was there. A tenant is only a number to these people, a number to squeeze every penny out of. I strongly do not recommend renting from them.

Sadie Mae Hudler has been great to work with and I hope to continue working with her as she has been very reliable when Ive needed repairs and giving me contact with people to repairing things around the townhome in a timely matter Ive very satisfied

In all honesty beware of this company. I am in the process of turning them I to the TREC. I have had a horrible experience and that was just with reaching out about a house and doing an application. They will tell you there isnt an applicant, then tell you someone else applied at the same time, all while saying they take whomever has the better application since they DO NOT service on a first come first basis. Thats all fine, accept they also said an application can get approved within an hour, which is just wild to me. Youre honestly better off going to another company because they may just take your money and say well, there was a better applicant 🤷‍♀️ aka thanks for the FREE money. Best of luck to anyone brave enough to use them.Rebutle to business response:It seems your are tripping over your own words telling me that my agent was informed there was an applicant for the home when he was informed there was not, and even says that in the email that was sent on March 1st when he originally had to email on February 28th (quite a late response). He called multiple times not getting through or getting a call back after leaving a voicemail, which is unacceptable when it comes to a property management company as timing is EVERYTHING. And the fact that you process the applications there and not the realtor you should know which homes have has applicants and which do not. The facts are NOT adding up. Also the fact you hung up on me multiple times is unprofessional when I am speaking to you in a professional manner and talking over me because you know this process was gone about completely wrong.I hope this review will stop people from using you not only as a rental on the tenant side, but as a owner. I would never do the things you do as a business, nor would I recommend you as a home owner.

I am a homeowner who has rented his house through Red Wagon for the past two years. Due to my job I move every few years and decided to trust my home with them for several reasons.First, their professionalism and response time is always superb. Red Wagon was actually the third property management company I contacted, but they earned my business through the questions they asked and their flexibility of working with me as a homeowner.I appreciate their flexibility in ensuring my home stays my own even under their management. Several other PM companies advised me that when they were managing my property, I would have no choice about painting every wall a neutral color, pets, and other decisions they would control. Red Wagon was different - they advised me on what would appeal to the greatest audience but ultimately let me choose, even if it meant a smaller potential tenant base.They are always prompt regarding work orders and have great contractors to ensure the home is repaired properly. I once had an incident occur in the house over the weekend that caused extensive damage, Red Wagon sent out a cleaning team and handled the initial issue autonomously. Their prompt response ensured my tenants were always taken care of and worked with me and my insurance team to ensure a smooth repair.Finally, they are extremely informative when tenants move in or out. They keep all parties informed well in advance of lease expiration and the process should a tenant decide it is time to move. They do a great job of ensuring my home stays competitive in the market.

I have worked for almost two years with Sadie Mae in getting repairs made. She is always friendly and easy to reach. I am kept in the loop when the contracts are let and the jobs are tracked on the website. Sadie Mae has always been quick to respond and will answer any questions I have. She is a joy to work with and I appreciate her professional attitude.

Renters beware!! Once the lease was signed, they dont give a damn. I cant get calls back, or even emails back. They left me to live in a rental house for one week without water and going past two weeks without gas so I have no hot water and cant cook. I was told utilities stay in their name so nothing I can do to get it on myself. Avoid this company at all cost!!!

After reading some of these reviews, I can honestly say there is some truth behind both sides. My husband and I have experienced both good and evil depending on who youre dealing with. I can agree that Angela and Taylor have been such a pleasure to work with, very professional and always willing to assist, quick and easy to respond to emails with such urgency. It can be very difficult getting someone to call you back, office is always closed, but still they manage to run a business. Hidden fees with no explanation are extremely true when bills should be paid on or before the 3rd, I have to constantly login to my account mid-month to find additional charges with either previous dated or next month billing cycle posted and on top of that late fees accumulated when rent had already been paid on time. Emily Fick has been an ongoing issue from the first email I received from her rude and emotionless. Charging our account $300 for a pet violation and $25 pet rent, when documentation provided clearly states our dog is certified ESA. There is a huge lack of miscommunication and individuals just not following through. Coming from 7+ years of Property Management experience I have never been treated nor will I ever treat others so cruel. Money hungry indeed. No recommendations here. We are definitely counting these last few months of our lease.

My renting experience so far has been wonderful with Red Wagon!!! Kathy, the office coordinator has been very quick to respond to all of my needs. When we conducted our move-in inspection, we noticed nails around the property. Before I had a chance to call in the request, Red Wagon had read the inspectors report and sent someone over to pick up the nails! They have been professional and quick to respond. I am very happy with my experience so far. They have kept me informed and Kathy has been exceptionally friendly and has provided excellent customer service. I would recommend anyone renting with them!

I hardly ever write a review even when I do experience bad service, but I felt compelled to write this review to warn other landlords looking for a property management company to be aware of Red Wagon Properties. I hired Red Wagon to manage just one of my properties, and I was not impressed at all. Poor communications. Very hard to speak to someone live. I was told in the beginning, I need to make an appointment to speak with Courtney or any other person. If business is so great where staff is too busy to take a customer call, then I strongly recommend hiring additional staff. Red Wagon fail to manage my property according to agreement. They allowed additional persons to stay at the property without approval and with multiple pets. I requested multiple times via email that I needed to visit property because I felt there were more persons in the house than listed on the rental agreement. I never got a reply regarding a site visit until I sent them an email terminating my agreement for breach of contract. The tenant destroyed the carpet, stole the appliances and made several holes in the wall. It will cost a few thousand to get property back to rental condition. Customer service is key. In my experience in dealing with Red Wagon Properties, Red Wagon failed in this category.

Im never one to write a review but these has just been the most frustrating time having to deal with this management company. It states in my contract that the landlord is responsible for the landscaping in the house Im renting. Red wagon mentioned to me that they will be doing the yard every 2 weeks. Ive been living in this house for almost one year and they have only showed up twice to do the yard, and they dont even finish the job. I have posted multiple requests back to back, and followed up with each of those requests and they just ignore every single one of them.Their billing and invoicing system is terrible. You can set a fixed amount of automatic payments but since utility costs vary month to month, you have to always be checking for how much you owe before the end of the month. It doesnt let you just automatically pay off the full monthly balance on autopay. I have to constantly be loging in and making sure all the charges are covered, because it happened already that my outstanding balance was $30 and they charged me a $275 fee.It has been a nightmare dealing with this management company and it has definitely been the worst in my experience.

My wife and I relocated to New Braunfels from Houston last month. We had a wonderful experience working with Michelle! She listened to our needs and wants and found us the perfect home to rent. She was very responsive and professional throughout the entire process. We ended up renting a home that she recommended for us sight unseen! Weve now made the move and are so glad we trusted Michelle. We love our home and the area. We will definitely be working with her in the future, and wed highly recommend her for any real estate needs. A++

As recent homeowners, my husband and I were a little nervous about becoming 1st time tenants and dealing with a property management company. I must say, Red Wagon Properties made our transition so easy. There is a whole team at Red Wagon that work behinds the scenes, but there are 2 people that were absolutely amazing that helped me through the process:Annika—Thank you for being my 1st point of contact. You were always so pleasant, helpful, and professional in guiding me through the beginning process of getting us all set up. Thank you!!Abbey—As our make-ready coordinator, you have been amazing! From the beginning, there have been several minor issues that needed to be taken care of. Each time, you have treated me as if I was your only tenant and always looking out for your client’s property. Your knowledge, professionalism, and understanding of issue and follow through have been outstanding. Thank you for your kindness and patience!!!I am very satisfied with my experience and I look forward to a great relationship as tenants with Red Wagon Properties.

I had a great experience working with Bobbye and Michelle on securing my first rental property under management via Red Wagon. As everyone knows, home buying process can be stressful. So I was worried about property management being the same. This wasnt the case with Red Wagon. When I reached out to RW, Bobbye called me back within the hour and signed us up within one day! Her assistance with getting me on boarded to RW was smooth as can be! Furthermore, Michelle really helped me with all my Qs and secured our tenants in speed of light fashion. I really appreciate working with the team (Bobbye and Michelle). I will definitely be doing future business with Red Wagon team!

I was not pleased with Red Wagon services at the beginning. They took too long to reply to email inquiries as well as telephone calls as an owner of a rental property. Invoices for work orders do not include a break down of labor and material. The contractors they work with are high for the type of services conducted. Recently Red Wagon hired a new employee Ms. Sacriste and she is great at replying to emails promptly. She is doing what should have been done at the beginning with Red Wagon. I am extremely pleased she is on board and providing the service that should have occurred in the first place. Ms. Sacriste keep doing the outstanding job you are doing. Thank you for taking pride in your work.

My team has worked with Red Wagon for quite a while now and we have always had such a lovely experience with them!The whole team is always so pleasant and friendly and you can tell they truly care about all of their homeowners and tenants.Jennifer, Stephen and Sadie Mae are all amazing at what they do. If you need property management services in San Antonio, you should definitely choose Red Wagon!

As an owner, I have generally been very satisfied with how Red Wagon manages my property. They seem to respond quickly to tenant complaints using companies and individuals that competently make the necessary repairs. I would refer them to other owners for property management and to those seeking to rent as well. My most recent tenant had to be evicted after non payment of rent toward the end of their lease. There were a number of fixes and improvements that had to be carried out to get it ready for re-leasing. Bobbye Joe McMillan was helpful in coordinating these things and in finding a tenant quickly once they were completed. I especially enjoyed her quick response to email and messages throughout the process.

Kathy at Red Wagon Properties was so helpful and professional in processing our application. She went above and beyond in calling our prior landlord and troubleshooted their fax machine issue so our documents could be transmitted in a timely manner.We also worked with Monica who did a great job scheduling a viewing to a home. Then she found exactly what we were looking for in a home and we were so thrilled at the opportunity. She was very committed in finding our family a home and made sure that we were a priority. I highly recommend using Red Wagon Properties to find a new home.

As a tenant, this is hands down, the worst property management company I have ever dealt with. Hidden fees, lack of transparency, never able to get ahold of anyone in the office via email or phone. Work requests went long without repairs. Mid-term inspections (never had these ever in ten years of renting) happen whenever they want, and definitely arent in the middle of the term or even 6 months apart. We loved this house and didnt know what we were getting into, but if you care about having a landlord that takes care of you, DO NOT USE THIS COMPANY. They told us everything we wanted to hear and then when we got the lease, we were shocked at all the additional fees. We were told there was no pet deposit, and then found out there was a pet fee, at which point they literally said, well a deposit is something you get back, and this is just something you pay. Theres a mandatory residents benefit package which also costs you money. And when I have raised questions about my bills or a breakdown of our utilities, they will straight up ignore you for weeks until they just tell you that they cant give you that information. In short, they are terrible, rude, unhelpful, and money hungry. Do not rent from them.

We have had a wonderful experience working for Red Wagon Properties on their make ready properties. We have especially enjoyed working with Tabitha Rodriguez who is both professional and prompt at responding to any questions we may have outside the scope of work. Based on our experience, this company has shown their commitment to providing great care for the properties they manage. We highly recommend Red Wagon Properties for all your property management needs.

If youre looking to rent a property managed by Red Wagon, do yourself a favor and find a more ethical company to work with. Ive dealt with various management companies for many years in multiple states and Red Wagon is shockingly unprofessional and predatory on move in/move out fees. I contacted an attorney during our move out who stated we had a good case against them, but ultimately didnt end up pursuing it due to time constraints.I highly recommend checking the Yelp reviews for a clearer picture of what youll be dealing with. In retrospect I shouldve checked those first.

I give this property management company a 2 out of 5. Lived here for 2 years. Theyre your typical company, nice to get you in, and then you cant reach anyone when theres an issue. Im an accountant, and they were billing me late fees for 2 months when my balance was negative. When I tried to call, their accountant was out for 2 months. I paid it all and it eventually got corrected. Like I said before, typical property management company. Nobody really cares about you except the person who gets you to sign. Im glad Im not doing business with them anymore. When it came time to resign my lease, I was in a 4 unit townhome. They told me my rent was going up to 1550 per month. I was in unit 1. Unit 4 was vacant and they were trying to rent it online at 1400. When I mentioned that I would stay of they dropped my rent to the same price they are advertising for, they told me they wouldnt be resigning my lease.i had to scramble so I bought a house, moved out and got a professional company to clean (My Maid Day Cleaning Service). House was spotless except for the front door had put a small hole in the wall because the door stop that was in the unit was cheap and fell out. Im just going to give yall a look at what they charged me upon move out. Theyre adding features like doorbells and taking it out of my deposit money. If you all need to see pictures when we moved in I have those, as well as Red Wagon, and they are still charging me for it. Im not fighting to get it back either, just leaving a real review because when you rent the deposit money is as good as gone when you sign.

I like working with Red Wagon but was disappointed when an issue happened on the property that resulted in a poor experience for the tenant. We were unable to speak to a Red Wagon representative to help the tenant and we were never called back. It seems like a good company if there are no issues that require human conversations.

I used Red Wagon Management company for a year and a half because I was new to the rental property business. My whole experience with Red Wagon was very positive from day 1 to the final day. I visited their office and was treated with respect, dignity and as a valued customer. Melissa Smith was very informative and made the transition as smooth as possible. I would recommend Red Wagon for property management for anyone who is looking for a management company. Communication with Red wagon was always very prompt and informative. The portal for owners makes if very user friendly to stay on top of all activity pertaining to your property.

My fiancé and I are so blessed to finally be in house to call home for our 6 children! The application process was stressful given that we applied for 4 different homes with 4 different companies and seemed to be denied every time with no explanation. We found Red Wagon through a realtor and blessed to share the good news within just 3 days were approved and move in our home in that first week!! I can’t wait to enjoy this new journey and experiencing years of memories in our home!! Big thanks to Angela for all your help we greatly appreciate you tremendously!

My spouse and I have had an excellent experience working with Red Wagon Properties, specifically with Bobbye McMillan. We are dual-military and came down on orders with an expedited report date. We decided to rent our home (for the first time). The process has been smooth and organized, especially considering the short timeline. I’m glad to have found a professional and trustworthy PM to help us manage our home.

We have been a tenant of Red Wagon for over three years now, and have had the BEST experience with them! Both Kathy Bost and Melissa Smith have been so helpful with any needs that we have had. They are wonderful and have made our experience exceptional. Any time I call they are so friendly and go over and above to help. Any repairs that have been needed are addressed quickly and professionally. We would definitely recommend Red Wagon to anyone in need of their services. Thank you, Red Wagon for the AWESOME customer service you have provided!

Excellent service all around. I needed to move from Fort Worth to San Antonio very quickly, and Red Wagon made this transition very smooth. Because of the quick turnaround, I could not physically see the house I wanted to rent; Michelle Pourasef, a marketing coordinator, called and gave me a virtual tour of the place through facetime; even though it was on the weekend, they made the time for me. Even though pictures were already on their site, they wanted to ensure I didnt have any questions. Angela Reese, the leasing Coordinator, helped me with every one of my questions throughout the application process. During the rental history verification process, Angela helped get the correct information from my previous tenants. At the time, I felt like this process would be tedious, but Angela made this step seamlessly. Every time I spoke to Angela, she always had a positive attitude when she answered the phone. With so many property management companies in San Antonio, I am glad I went with Red Wagon. I got my keys to my new place within a week of starting my application.

My first time renting a home and I had the best experience with Red Wagon Properties. Angela Reese helped me every step of the way, she was so patient with me and all of the questions I had. Her customer service was awesome!!! I would definitely recommend going through Red Wagon Properties.

I have been working with Red Wagon for the past two years. Bobby Joe and Michelle where incredibly helpful and responsive when we first put our house for rent and Emily continued to be an excellent link between us and our property. In the past few months we have worked with Kris and recently successfully sold our home. While working through this Abby went above and beyond going to our property to make sure that the power and water had been turned on. Thank you all.

This year we choose Red Wagon based on recommendations from other property owners. I have to say I am so far very impressed with their landlord service. Bobbye was wonderful and fielded all my questions while we were still looking and the entire team is extremely responsive. I highly recommend their services to any landlord looking for competent, reasonably priced property manager services.

Weve had a very great experience, especially with the repairs team when needed. IF weve had any trouble at all I would attribute it to our location/reception/time difference living outside of the lower 48. The Red Wagon team is quick to answer our questions and to take the time and explain any details of our contract or needs that we may not completely understand. They handle every detail which makes our lives easy in paying bills and mortgage from a distance. Melissa and her team are top notch :)

When I first started looking for a management company, I contacted and interviewed several companies. I was so impressed with Red Wagon when I met Chris (the owner) and Kim. I liked that Chris explained to me how he operates his company...that was important to me. Since engaging the services of Red Wagon, I have found that each person I have dealt with is friendly, professional, efficient--and they are all team players. When we came to them, we have several issues that required a lot of time and attention. They kept us updated on everything and were willing to get quotes, hire contractors or whatever needed to be done. They are willing to do as much or as little as you want them to do. We were given excellent service throughout the entire process. The properties are now all rented out and things are running smoothly! I cant say enough good about the team at Red Wagon! So thankful that I found Red Wagon Realty to manage our rentals.

My husband and I recently started renting a Red Wagon Property. We are very pleased with the quick responses and support from Angela Reese. She’s been very helpful throughout the whole process!

There are many reasons to avoid Red Wagon. A few are detailed below.You will be required to pay for their tenant package ($45/month), which they advertise as including rental insurance. However, nowhere does it disclose in the lease that theft and burglary are not included with your coverage, which is very misleading. I recommend keeping your own private renters insurance independent of them.When we had a burglary on the property that resulted in damages, even though our safety was compromised by the lack of repairs to the property, they refused to repair them until we hired legal counsel that advised us of our rights. The $$$ we paid in legal fees was worth every penny, but I worry about the people that dont have the means to hire legal counsel to protect themselves from Red Wagon.They charge a $400 cleaning fee at move-in, but when it comes time to move out youre still required to perform a detailed clean of the entire property as well as pay for professional carpet cleaning. In addition, we were also charged to degrease the oven and treat the showers for calcium buildup when we have video evidence to the contrary.They charge the tenant for the $75 move out inspection, but youre not allowed to be present for it.We also got charged $75 for a missed mid-term inspection that we only received 24 hour notice for and were not able to be present given the short notification window to remove the extra security features we installed after the breakin. We were not expecting the inspection as it occurred only 2 months prior to moving out and not at the midterm mark stipulated in the lease. We tried to reschedule a time with them and they refused. They also tried to charge us twice for the one missed inspection.The dishwasher broke and it took them 2 months to replace it (thankfully it wasnt the A/C or water heater!).Our returned security deposit was not even postmarked within the mandatory 30 days and took 2.5 months for us to receive it.They attempted to remove utilities from our security deposit that occurred AFTER the end of our lease periodNot all of them, but some of the staff can be very unprofessional and hostile. I fully anticipate Emily to demonstrate this very point by posting an argumentative response to my honest review.I could go on, but you get the point. I wish there is less than 1 star to give.

The day we begin looking for a home started off frustrating after dealing with another company. I found another property to view and contacted the Red Wagon agent. Monica replied back within minutes and we had a viewing scheduled for later that day. After she showed the home she was willing to show other homes not listed under Red Wagon and that made my day. She provided more listings for me to view and was available for me as if I was her only client! I am thankful and appreciative for all her time and work she put forth. Thanks for making this a seamless process. I also would like to thank Mia for guiding me through the administrative process. She was very helpful.

We have had issues with Red Wagon from the start. They do not communicate well about anything. There are maybe 3 or 4 people that are actually helpful. Unfortunately they aren’t the ones who over see my home. This month, I had a tenant move in. Due to repairs and such from the previous tenant, which abandoned the property, and forfeit their money, we did not receive any money this month. I don’t know why the money the previous tenant forfeited wasn’t used for repairs. I asked and their response was that they pay the bills when they get the invoice. Well, duh. Where’s the money that the previous tenant forfeited? So, I had to make other arrangements to pay my mortgage this month. What upsets me the most about this whole this is that it wasn’t communicated to me AT ALL that we wouldn’t be receiving money, if it had, I would have had more time to prepare.Also, one of the contractors that they use for painting completely destroyed my walls. It cost almost $1000 for them to come in and do the work, and after I had proven that they didn’t do a good job, they refused to refund me the amount that I paid.Overall, Red Wagon is garbage. The few people that are actually good there are the only reason why we stay with them. And Kris, the broker, is also great.

I gave 4 starts because this is my first contract with this company. So far 90% of my home issues were completed in good manners. During this time, I have a super impressive with Miss Brooke. I havent met her in person. I just talk with her through the phone calls which were about the issues of the tenant, and statements. However, she is always use her soft voice and friendly to calm myself down. She always fixes the problems in her power if she can before she transfer me to other. As a result, I always have a good outcome and fast. Now I know that, if Mrs. Brooke pick up my calls, it means my problem will definitely be fixed. If every one at Red Wagon Properties has her attitude, the company will be more improve. I appreciated Miss. Brooke.Le.

They really were great in the beginning when we were still renting from them. We had issues with safety at the house we were renting. The company would only put band-aids on major issues. Then we had issues with our deposit being returned in the allotted time frame. The head person Emily ignored my emails and calls constantly. It was only after someone gave me her personal cell number (by accident)that I would get responses. I have all the texts and emails still to prove they are only professional sometimes. It’s hard to say I would recommend them. Wait, no I would not. They are mediocre.

Tried to charge a huge utility fee to us, when we inquired it turned out they were trying to charge us for the time the house was unoccupied and wouldn’t send us an itemized breakdown. Instead they quietly corrected the number after we pressed. We were charged the usual cleaning fee and when we went to move in the house was dirty, they DID make that right in the end. We have had several issues with the house and red wagon has admittedly gotten them fixed fast so i am thankful for that. Everyone has been okay to interact with EXCEPT FOR EMILY. She has no place being in a customer facing position. Several times she has left me feeling uncared for. Even one time raised her voice with me and started being argumentative instead of empathetic when we first moved in and had some issues. Emily is the sole reason for the 2 stars.

I really appreciate Red Wagons work, they help you with everything you need and answer all your questions. I had the pleasure of meeting Michelle and Angela, who handled the entire process with the utmost care. They are great people, who will always be willing to help you. I recommend it to you.

We love Red Wagon. Theyre very nice and everyone weve worked with there is very friendly. If we have a problem with the house that needs to be fixed they respond quickly and theyre handyman for simple fixes is very nice and gets the job done quickly. Love that they do 6 month inspections, really shows that they care about there properties. Super easy to pay rent and they send a reminder. Super happy with them!

Kathy & Monica at Red Wagon were extremely helpful in our search for a rental home for our daughter. Monica met us at the home after being out of town all day and was a very gracious and knowledgeable host. Kathys follow up to our application was prompt, courteous, and full of good advice. She was very understanding of our circumstances and proactively contacted us to walk us through the process. We were very pleased with all the interactions and highly recommend Red Wagon Properties.

This review is long overdue. The staff at Red Wagon have displayed nothing but professionalism with every interaction our company has had with them. Jennifer with maintenance goes the extra mile to make sure work-orders are clear. The relationship we have with them as a vendor has been the best thus far in San Antonio. Clear communication at all times. And they are so pleasant. They are easy to work with. An all around to joy to do business with. -Tracy

Several months ago this management team took over the property I lease and didn’t know what to expect. To my surprise, I couldn’t be happier! They are responsive, friendly and eager to explain or answer questions. Maintenance requests have been addressed quickly by professionals (not someone’s uncle’s, girlfriend’s cousin) and their portal is user friendly. They have been a godsend compared to what I’d experienced with the previous “management”. I’m so grateful the owner decided to utilize their services. Keep up the great work Red Wagon!

Not a very responsive teamThey talk a good game on their answering machine with all their accolades as they claimDid some contracting work for these people been waiting one week now to get paid now the office is closed again on Friday going on the second week.

I cannot express how grateful I am for Bobbye Joe and the Red Wagon Properties team. She is a kind hearted true professional that had my best interest as her top priority. Bobbye Joe did a fantastic job of researching the market and presented several realistic options to list my home. Communication throughout the process was very detailed and we had a couple offers above listing price in less than a week. If youre looking to sell a home, I highly recommend Bobbye Joe!

I have had Red Wagon manage my rental for the past three years. They have been an awesome company to work with. They were able to rent my property within the 1st month on market. I love that they work with the owner to keep them involved. They have been well worth the fee charged. Prompt payment, prompt statements. I would use them again in a heart beat. Thank everyone in the Red Wagon office. It has been a pleasure.

Our experience with Red Wagon has been very good so far. Being active duty military moving has become a familiar chaos and Red Wagon was able to get us a house within 7 days. This was major weight off our shoulders. We were able to walk into our home the day we arrived to San Antonio. The Tenet Portal is very convenient and Kathys response time to issues is very quick. Issues are address promptly with professional contractors. I would highly recommend Red Wagon for any family moving to the San Antonio area.

Weve been with Red Wagon coming up on 2 years and weve had no bad experiences yet. Weve worked with 3 of the staff members who have all been responsive and helpful. The fees they charge are no different than what I would expect from a company that is trying to make a reasonable profit. As military stationed overseas and deployed in our 2 years with them, its been very nice not having to worry about our property. The one mistake made in billing was corrected right away once I brought it up. I feel Red Wagon is a very reputable company and deserves the positive reviews they receive. Sometimes you just cant please everyone, but they do a great job at trying to.

Bobby Joe Morris did an excellent job explaining the property management procedures. She came over to our house on a weekend which was very helpful for us. It was our first time renting our house so we were a little nervous and had s lot of questions. Bobbye patiently answered al of our questions and gave us an honest assessment regarding our houses rental value and prospects.We got an application the first day our house was on the market.Would definitely recommend Red Wagon for your property management needs l. Their fees are very reasonable and the company has a small company feel to it.

I lived in a house managed by Red Wagon Properties for over two years, and the services provided by them are top notch. The house suited my family perfectly and the neighborhood was great. All work orders were handled promptly and professionally by Red Wagon and the owner of the house. Renting a home can be stressful but this company showed true expertise and professionalism at every level. Thank you Red Wagon!

I love Red Wagon Properties. They were so professional and super helpful with the many questions I had.Brooke Richart helped me. She is very knowledgeable and an expert in property management. I will definitely go through her again because she’s very courteous with my time, and very quick with follow up.When looking for a new pad, choose Brooke.Thanks again!

I would not rent with Red Wagon again. Especially if it was a property outside San Antonio. Unless I was desperate. The staff is generally nice, but the policies drip with contempt for tenants.Red Wagon issues constant threats to charge tenants a fee if something goes wrong and they can lay the blame on the tenant. $50 if you cannot be there when a service person arrives. It is not always possible to be on the premises three or four hours waiting for a service technician to arrive to fix something that should have been addressed before you moved in.Be sure to have a professional inspector examine the place when you move in, and submit his report right away. Then submit requests to have every problem fixed. Even then Red Wagon find minor damage when you move out and deduct an inflated amount from your deposit. When we moved in there were a lot of problems, but they wouldnt fix any of them unless we put in a request. I have no evidence they fixed anything they charged us for when we moved out.Communication is cumbersome. They send you an email telling you to check your account in their portal. Then you have to log into that and find out what they have to say. A waste of time. And they charge a fee for every payment, even when it is on time.

Red Wagon helped us rent our home for the past three years. They were proactive and quick to respond whenever concerns arose. Tabitha Rodriguez was particularly helpful. She went above and beyond to help prepare the property and help us feel comfortable throughout the process.

I have been dealing directly with Mrs. B. Morris and I wanted to share an email I sent her directly:I just want you to know that for me, you are the face of Red Wagon, and I couldn’t be more reassured and proud to be your client. Thank you for your prompt and informative reply. I spoke to Emily and Steve (I think that’s his name) and they are squaring me away. Really, I am so relieved, and I thank you for that.This company is pretty darn amazing and patient. I highly recommend them in!

I have been a vendor of Red Wagon Properties since 2009, that alone says a lot about the work relationship we have built. It is an absolute joy to work with Michelle Pourasef, she goes above and beyond to make sure everything gets taken care of with excellent communication all the way through!!! Tabitha Rodriguez the make ready coordinator, is always one phone call away if we have any questions as well!! 👍👍👍👍

Angela has been wonderful and welcoming throughout the whole application process. Made move extremely easy...

We used Red Wagon to manage our property for over 4 years. We have been 1200 miles away and had fewer issues with tenants and managing repairs than friend we have with rentals 2 blocks from their home. Red Wagon did an excellent job of finding and screening qualified tenants to rent our home. For the 4+ years we had 3 different tenants and sold the house with tenants contracted for another year and had an empty home for less than 30 days in that time frame. Red Wagon provided owner inspections by a 3rd party every 6 months and at end/start of lease to help us know how our home was doing. Their repair department handled all minor repairs and their tracking system on-line has continued to improve over time. I would not hesitate to recommend Red Wagon to anyone looking to rent out their home, rent a home to live in or to act as realtor in your home search.

To date Red Wagon has been the best rental management company my wife and I have ever dealt with. The repairs team has been especially worthy of note, as theyve been prompt to respond, and often fix problems before we realize theyre going to exist; theyd upgraded the counters for us before we even moved in, for instance, without us asking them to, and had repairs done on the deck, rather than waiting for it to become a safety hazard. Their system requires the contracting company to contact the tenant first and arrange a time to stop by, so its very convenient, and not like you have some strangers constantly barging in unannounced (like some other places weve lived).They also provide helpful tips during seasonal changes, and make paying rent easy. Youd think it would be a no-brainer to make it easy for your tenants to give you money, but some rental companies dont. We signed with them because some previous tenants moving out of a different one of their locations had said they were wonderful, and our experience has been the same. If I were going to have any gripes at all, it would be that their new rental payment portal online now has a 2.95 convenience fee, which, since its I think the only way to pay rent, means that rent has effectively been increased by a tiny fraction of a percent.Theyve also been very friendly and pleasant to communicate with, although I imagine, like anyone else, they are much happier to work with people who are polite and courteous to them. If, like us, youre a military family and looking for a dependable and professional company to rent from at your new duty station, youll be hard pressed to go wrong with Red Wagon.

I had the privilege of working with Angela and Michelle through the process of leasing our first rental. It was a smooth and seamless experience! Communication was fantastic and both Michelle and Angela were great to work with! Highly recommend Red Wagon Properties.

Red Wagon Properties did a great job managing my rental property prior to us selling the home. Courtney is phenomenal and a pleasure to work with. She answered any accounting question I had and always available to explained any changes or charges on the statement.

Just Wanted To Say That They Are Quick And Response Very Fast! They Are Really Helpful! I’m Dealing With Angela Never Met Her In Person But Over Email She Is On It! She Is Really Good And Quick On Applications And On Responding. I Appreciate Red Wagon Properties!

Getting the property rented and for the year it was rented they did great with reasonable fees. As for the post inspection, the walls were in terrible shape doors damaged and carpet ruined. They didn’t account for any of it. They didn’t get my keys back for some items on the property and they were never replaced. They didn’t get garage door opener back and sent me one that wasn’t even compatible to mine. I spent roughly 2500 having to fix things and then another 8k to replace the carpet. Communication was always great but once the tenants moved out it was like, it’s not there problem anymore, and they moved on. I am about to put the house up for sale now and if I base it off the first 80% of my interaction with RW I would say absolutely but due to the last 20% absolutely not.

Bobbye has been amazing, I am an out of state investor. She has helped my on possible rents, areas to choose or not choose for investing. I was looking at another company but they were so impersonal, where I feel like Bobbye makes me feel like I am a priority and she is a great communicator. Use this company. Oh, and check out there website, incredible information about investing. I own a Property Management company in CA, and I am very picky. Thank you Bobbye for making me feel special, and being a great communicator.

Seems to be through and take care of business..Emily really took care of a situation in a timely manner...The owner Chris has a heart for the community and seems to be a right doing person...Sadie is super...and very timely with handling company business..Emily has been very helpful in the past..Right now I am not too happy...Taylor is exceptional and very helpful.I hope to continue as a customer.Thank you Taylor

Angela Reese is absolutely amazing. She is super kind and easy to work with. Her response time is awesome. The company is lucky to have her! Everyone at Ted Wagon has been professional and nice. I have had a superb experience!!

Annika has made the process of moving to my new home easy! She is patient, respectful, and prompt to reply to my many many questions lol. Overall, I am satisfied with the experience of working with Red Wagon Properties. I only wish that someone has ensured that all the appliances and pipes worked properly prior to move and that someone had advised me that pictures of the property would be taken as part of the inspection (felt a little violating of my privacy). Otherwise, I am satisfied!

I have been having tenant issues for quite some time. Someone told me to contact Red Wagon properties. I did, and I spoke with Bobbye Joe Mcmillan. I could tell from the start that things were going to get better and they sure did. I would recommend her and Red Wagon to my property owner friends.

Hello,My name is Matt. I would like to share some of my thoughts about Red Wagon. I have been a resident now for 5 years. Red Wagon have always responded to my request, questions, and concerns during this time with a sense of urgency every single time i expressed neds on my end. My lease ends in 2 months and I gave requested a renewal. Hoping Red Wagon will keep me another years as I have been so happy here especially knowing how good Red Wagon has been. Thank you for doing such a good job taking care of all tenants. Thar goes a l9ng way in my book...

Working with Bobbye Joe made the process of renting our first investment property very easy. She had clear and concise answers for every question and didnt try to oversell in the process. Red Wagon Properties has a systematic approach for the entire process. Establishing our contract with them, preparing the property for rental, and renting the property was very smooth. Everyone that I have worked with at Red Wagon Properties is very responsive and professional both before and after the sale.

Red Wagon was extremely helpful and quick throughout my tenant application. Angela Reese, in particular, thoroughly explained the process and what I needed to complete before moving in. She always reached out to me for any questions I had and offered additional resources and information. Thanks, Angela!

So I must give a huge thank you to the team at Red Wagon. My A/C went out early one morning during the hottest part of summer. I put a service request in at 6:30am and they had a repairman at my house by 3:00 that day and had us fixed with A/C again by 5:00. The quick response to situation was very much appreciated. These guys are awesome!! Keep up the great job!!

Red Wagon is UPFRONT & STRAIGHT FORWARD! In the lease & rental industry its easy to be lost or misguided through the application process, approval, and moving in. My family was amazed at the methodical and customer service oriented approach that Red Wagon took to process our rental application, the approval, setting up agreements with clarity, following through with processes to move in such as assistance in establishing utilities, and home inspection. In fact, during many of the processes where Red Wagon helped I felt we would be charged for their assistance through each step, but they did it to be provide less stress and provide more understanding of the obligations they have to both the renter and the home owner. Moving forward and selecting a Red Wagon managed property was a lucky decision for us as we felt many other property management businesses were questionable and had a land lord attitude. Because of our experiences with Red Wagon we are considering staying with them longer than intended.

UPDATE and WARNING. Be careful. Nothing has gone like Jeana the leasing agent told me it would. Nothing. I paid early every month and prepaid for cleaning then cleaned the house before I left. I was a good neighbor and paid all by bills. This company is very intrusive! More on that. After almost 60 days after moving out I havent received my deposit back. I have been told that two weeks ago the check was in the mail to the correct forwarding address. I am attempting to reconcile this matter one more time before I obtain an attorney and spend the thousands of dollars to make all of this right. I will spend more than my deposit I am very sure. They are very good at slamming you into a lease. The employees turn over quickly that should tell you something. They have a good stary but lets see how this ends. More later.

Red Wagon Properties has been so nice and very helpful. Especially Angela. he has been very thorough with communication and explaining the lease info to us. She has been very helpful.Thank you Angela

I recently moved into my new place after living overseas for a few years. Ms. Reese was awesome. She made this part of my transition stateside seamless. She answered my emails and phone calls very promptly. She was polite and very patient when I ran into connectivity issues. Thank you Angela.

This review is long overdue but I have used Red Wagon Property Management since September 2019. I was very impressed since the initial visit with Bobbye Joe. She ensured that all details were covered in reference to the rental of my home. My home was was rented very quickly. I have nothing but great things to say about the company since they took over my property. Another big plus is that they are a Christian company which was a plus for me. Thanks again.

I have been renting with Red Wagon for two years and I am so happy with their customer service. They have a wonderful staff and will always get back with me promptly. I even contacted them on a holiday for an emergency house issue and I received a call back within in 15 minutes. I highly recommend this company for your rental property needs.

Bobbye Joe MacMillan, the person that professionally attended me inn the process, she was thorough, kind, nice and very knowledgeable I was needing to learn mny things about it, and she always was available in a friendly manner.She is a great asset for your company!Guadalupe Lopez de Critchett

We just began a lease term for a property with Red Wagon, and it has been a great experience so far. The application process was simple, and Angela helped us every step of the way with prompt responses. Happy to have had a seamless experience!

Monica was extremely helpful throughout the entirety of the process. My family and I were moving from out of town to San Antonio and she was more than willing to adjust her schedule due to the time difference in order to fulfill the needs of my family. She allowed for our transition to a new city easier by simply being flexible. Her personality and willingness to adjust to us allows us to highly recommend Red Wagon Properties for anyone. Additionally, Monica and Mia were very personable and consistently touching base with us in order to ensure we had everything we needed prior to our arrival. The constant status checks made it more organized as far as paperwork goes because, as we know, it could be a hassle. These two made it much easier for us. We stand by Red Wagon Properties!

Red Wagon took over my property after I was having issues with a tenant who wasnt making her rent payments. They were very helpful; we did have some misunderstandings but everything was straightened out. Theyve always been very quick to find me a new tenant and, whenever I have any questions, theyre very quick to respond via email. Im currently living in a different state, I came to S.A. and asked to do a walk through of my house and Kris had no problem meeting me at my house and making sure everything met my expectations! They have certainly made my life so much easier and a home owner.

​We have been working with​ ​Red Wagon Properties​ for ​many years now servicing all their carpet cleaning needs, including carpet repairs, pet treatments, odor eliminations, color restorations, emergency water extractions and much much more. Over the years we have seen​ great communication, collaboration, professionalism. Theyre right on target when it comes to managing properties, making decisions, and of course working with us vendors. ​We absolutely recommend Red Wagon Properties for all your real estate and property management needs.​​Truckmount Steam Clean

I recently started looking for a new home and have heard a lot of great things about Red Wagon in the past. I called to office and spoke to and agent named Steven who was extremely helpful throughout this whole process. Having a tight schedule makes it difficult to coordinate but Steven was very flexible and understanding. He showed me a lot of great properties that I’m now currently deciding between!

We have had our home for rent over a year now with Red Wagon Properties. We are prior military and live 1700 miles away and we know our home is always going to be taken care of. All the staff makes it a easy process and is always quick to respond to any questions and is always so helpful, especially Melissa. They also are quick with marketing and getting great and reliable tenants into your home. I highly recommend this company to anyone who may be thinking of Listing their home for rent.

I have rented from Red Wagon almost a year, Abby is my go to person whenever I have a maintenance problem. She is prompt in checking for maintenance calls and calls to confirm she has receive it. She has a terrific professional etiquette follows up during and after the repairs. Abby is an asset to Red Wagon and definitely an asset to the customers. Thank you Red Wagon for hiring an exceptional employee.

Michelle Pourasef was amazing and key to my husband and I buying our dream house in San Antonio. She was very communicative, flexible, and worked with my and my familys schedules to see houses. I really appreciated most of all her honesty, kindness, and many years of knowledge about real estate and San Antonio. Without her, we would not have found our current house.. she knew how to find listings before they come on the market, which was crucial. Thank you, Michelle! We are grateful to you every day for your help in making our home possible.

My wife and I are being transferred to San Antonio due to job transfer. We ONLY had 2 days to look at 20 rental homes. Some of the homes the management companies werent calling us back, which caused us to panic. Not a single realtor that did show us a listing offered to show the others when we told them we were having trouble until we ran across Michelle Pourasef with Red Wagon Properties and she offered to take us to all the ones we had left over. She was truly a blessing and hope she knows that. We ended up applying for one of the listings in Alamo Ranch which she showed us. Thank you again Michelle for your dedication and kind heart. When we buy in just two years you will definitely get a call from us!

BLUF: Good at finding tenants; poor communication and repair management; at this point cant recommend to others (2 months of management)I had a very good and responsive experience with Bobby-Jo and Michelle. They were responsive, detailed and found a good tenant for me.As we transitioned to property management, the experience has been poor. Unfortunately, my dishwasher broke and needed replacement. The process to figure out what my options are has been difficult. Instead of calling me and answering my questions Ive been getting terse, delayed responses on email that dont answer my questions and are a big waste of time. Repairs says they have a 8 hour turnaround to respond to a call and Ive called multiple times and left messages without response.

If we could do the rental process all over again, we would have chosen a different property management company. This past year, instead of feeling that our home was taken care of, we constantly had to follow up with questions left unanswered, requests made, and unanswered call-backs. Seriously, I felt like we had paid a portion of our rental income just for red Wagon to charge our tenants each month.I have to give a shout-out to Abbey at the company, as she was the ONLY helpful person we ever interacted with. She actually answered my direct emails and would call me back when she promised to. If she were running this company, Im sure it would be providing the services that it promised to us last year.

Absolutely awful.. they are super responsive until you sign lease then.. ghosts. Terrible attitudes, shady half baked vendors., terrible customer service...Feels like Im in prison. Read the yelp reviews - you will be floored.Run away.. if I ever run again, my very first question will be. Are you red wagon? If so idk what the deal is, hard no!!

Red Wagon, Kris and Co. are a young energetic company that have taken exceptional care of me and my rental properties. They have increased my rental income by about 50% over the last 4 to 5 years. Additionally, they have increased the longevity of my tenant base. They are very professional, smart, and extremely caring for both the owner and the tenant. Repairs are done quickly and I never see a bill until the end of month statement. I dont believe you can find anyone better.

We have been lucky enough to work with Kris Hochart and Red Wagon Properties for many years. They are the real deal! True professionals and great reputation!

Red Wagon got my rental property ready, listed and rented super fast. Bobbye Joe has helped us through the process of becoming first-time landlords go smoothly. Also, Red Wagon sends out emails regarding everything they do so you stay up to date on your property. I would recommend using them.

I have never worked with a property management company before but my experience with Red Wagon has been great. I have been with them for about 2 years now. One of the homes did need some work initally, a little bit of learning curve there; however they kept me updated and the lines of communication clear. I appreciate the professionalism. Good group of people.

Worked with Kira in our quest to find a home quickly. She was very accommodating with the short notice she was given when needing to view properties. Kira displayed a high level of professionalism while being very personable. She was able to get timely answers regarding questions that were posed to her concerning the properties. Will definitely use her in the future. We hope that she is recognized for her outstanding commitment to client focused service and that her A+ contribution to the reputation of Red Wagon is appreciated

When we initially got to TX in 2014 and rented with RW we had a good experience after speaking to the owner over administration issues. Once we bought a home and they became our property manager it went downhill. Poor response times, dissatisfied tenant, poor maintenance, certain staff are completely unprofessional. In addition, they refuse to let you speak to supervisors. We recommend any other company as a military member because we had a horrible experience. Go to Marshall-Riddick they will treat your property like their own.

Emily Fick with Red Wagon Properties is very responsive. She answered my question and resolved an issue on a Sunday evening. Kudos, Emily!

Red Wagon is an absolute pleasure to work with! The ENTIRE staff is very communicative throughout everything - from purchasing a rental, to getting it rented to any repairs that need to be addressed for the renters. We have been working with Michelle, Mia and Kris and would recommend anyone looking for a management company to use Red Wagon!

Red Wagon keeps the owner informed of everything going on with their rental properties. They seem to be very reasonable on repairs and if it is a large repair, they secure multiple bids and present them. All of their rates seem reasonable so far.1/8/22Due to some positive personal issues, I will no longer require Red Carpet services. They are above a 5 star organization

Angela was the best to work with. She has answered all questions and gone above and behind for us when looking for a home. The lady in the front office is amazing as well. Super sweet and has a great energy. I will be recommending red wagon to everyone I know.

We moved in 07/08/16 and have had quite the experience from day 1. Before we moved in, the fridge was leaking and had flooded the kitchen and living room. Red Wagon was on top of it and had people out to clean it up and dry it within a few hours on a Saturday. Any issues we have had with the house, Kathy has been great in getting it taken care of and has created a great experience. Moving is stressful no matter where you move but we had moved from Houston and Kathy made sure that we had everything we needed and even put us in touch with a company that would assist us in connecting all of our utilities with ease.After a month living here, we have had no issues with the management company and I do not see that being the case anytime in the future either.I would contact Kathy for any property management dealings.

Mia Gauna and the staff at Red Wagon have been the most impressive Rental Property Management team I have worked with. You can’t go wrong with renting or listing your property with them. Friendly, communicative, knowing your needs, and helping were needed are only just a few things about them.

Redwagon as a company and all the employees that have helped me were simply outstanding! My son has had his property managed by Red Wagon for over 2 years and so when I got ready to turn my Moms home in to a rental they were a natural choice. Because of an abundance of personal issues on my part the property never became a rental. Having said that, I continued to enjoy an outstanding level of service/advice from the Red Wagon Team. Jessica Alaine was my primary contact and Jessica I cant thank you enough for your exemplary level of serice, and Steve my thanks to you for assisting in closing out my account. Based on my experience, if you are looking for a rental or have a property that you need managed this is definitely the company to select. Ralph Krueger

I received a reply in a very reasonable amount of time. Only negative I can mention is the property was already leased but it is being posted as available on all rental websites. Its a big let down for those of us looking for a place to live.

I prefer to avoid property management companies when I rent. Red Wagon is better then most though. They do not bother tenants and always give more then enough notice when its time for an inspection. The online payment system is very convenient and has monthly reminders which is nice. The office personnel is nice as well.My only complaint, which is a big one to me, is when there is an issue with the home. The home we live in has had a few problems. The method for taking care is this is send an email then sit and wait. On more then one occasion, after finally getting a maintenance person to the house they leave after diagnosing the problem. Red wagon takes too long to call back and approve a repair resulting in half finished work. Then waiting a few more days to get another person back. I understand sometimes this is a result of the homeowner but when plumbing is the issue its not fun.Like I said, this is a good company to rent from. They are easy to deal with in every aspect except the one listed above. Even our lease extension was a breeze.

Honestly, just save yourself time if you are a property owner. We found out we were moving back to the area and it has been a disaster because of the operations department.I will note that the owner, Kristopher, is great and caring. But unfortunately, his ops team is unaware of details.We decided to move back into our home, and they said they had someone go through and check for damage. Clearly that was not the case, the pictures are just SOME of the damage that they turned out home back over as.Honestly, if you are looking for someone to care for your property, find other companies.

This is going to be long, but I have a lot to be happy about so bear with me.We rented a house through Red Wagon for 3 years and just finished out our lease at the end of July. I waited until the process was over so I could leave a review that went from beginning of rental to processing our deposit. I want to be thorough.1. They responded to every work order promptly for 3 years and in that time we were only charged for one repair.2. They were always kind and helpful every time I called and no matter who I spoke to.3. When we extended our lease an extra year they let us know they would have to do a market survey to adjust rent for property value. I feared the worst. It was a rise in price of $25.4. They do twice yearly inspections through a third party company. We know that protects the home owner but it also protects us.5. Covid happened at the exact time they were to start marketing the house and doing showings. I was freaking out because we had a medically fragile family member in the home. They totally worked with us and were extremely sensitive to our needs, cutting down showings to a few days a week with space in between for cleaning, letting us stay at the property during showings, and allowing us to put up a sign for viewers to use addition PPE (that we provided).6. They never failed to address a question or concern. Ever.7. When it was time to leave and they processed our deposit against any required repairs, we received back over 2/3 of our deposit. We expected to need to pay a bit (there was an incident with our son, a steel wool pad, and the ceramic toilet - God love him he tried to help) and felt what we were charged was completely fair.We move a lot and rent a lot and have not one complaint. Not. One. This is the best rental experience we have had in our rental history. Thanks Red Wagon for your professionalism, fairness and kindness.

Kira Flowers at Red Wagon Properties is by far the best agent I have ever worked with. If it were possible, I would give more than 5 stars for the outstanding service she provided me. I had previously been working with an agent who failed to help me through a continuous lack of response and disregard of my needs. I had given up on using an agent and was going through the agonizing process of attempting to find a home on my own. Kira was the agent for one of the properties I viewed and kindly offered to help me with my search. She followed up quickly to schedule additional showings at multiple properties at a time, day after day. Even when I thought I was ready to choose a property and later changed my mind, with the utmost patience, she showed me additional properties until I made a final decision. When I apologized for being high maintenance and thanked her for her continued support, she responded that she would never feel comfortable pushing me to make a decision on a property that I wasnt comfortable with and was happy to continue to help as long as I needed. I had been beyond frustrated trying to find a home in a very limited timeframe with no assistance until Kira came to the rescue. I sincerely hope that she is appreciated for her professionalism and above-and-beyond efforts in all that she does for her clients. With the greatest respect, I highly recommend Kira and Red Wagon Properties.

We are a military family coming from overseas, and our experience with Kathy at Red Wagon has been amazing and so much less stressful! We havent even made it to San Antonio yet and we have received 5 Star Customer Service. Kathy has been BEYOND helpful. She has answered all questions we have had, she has worked with us and jumped through hoops to help us get our house! We will definitely be dealing with Red Wagon for as long as we are in San Antonio.

I was referred to Kris Hochart and his team, and now that Ive worked with them the past 2 months I can say that Im very impressed! I have worked closely with Antonio and he was able to get us a 10% increase on one of our rentals, and was able to get tenants in the home in less than 10 days! Theyre very communicative, professional and really understand the market. Im super pleased and will continue to give them business!

Angela Reese and Bobbye McMillian have been extremely helpful with my search and leasing rental homes over the last year. They clarified issues quickly and were great with how to instructions. Thank you both!

Just wanted to say thanks to Angela and Michelle for being so professional and going the EXTRA MILE 😀in helping me find the perfect lease for me my family. Angela hats off to you for being so helpful, kind and extremely PATIENT with me during our move in process. Abby thanks for your excellent customer service. You all have 5 🌟 in my book. ❤😍💖❣💕 My leasing experience has been awesome! Angela you are Awesome!!

While we had a rocky start Red Wagon has proved themselves to be very professional and outstanding with regard to property management. Communication is key and Red Wagon never fails when it comes to communicating what matters most. I highly recommend Red Wagon to anyone owning rental property and looking for management.

Looking for a great realtor? Ask for Monica! We had just 2 weeks to find a rental home and move from Dallas to San Antonio and she made the whole process so much easier! She was very attentive and genuinely cared about helping us find the perfect home on such short notice. Not to mention she put up with all my crazy texts and stress! I’ve worked with 2 realtors in the past and neither compared to the compassion and service we received with Monica! Thank again! 😄

TOP NOTCH! Red Wagon Properties (their personnel and system) have proven time and again to be top notch for me from my first interfaces with them through now - well over a year later. Im a military veteran and have rented numerously around the world; Ive not encountered this level of consistent and intentional professional interface with any of my other property managers. In my interfaces with Annika on the front lines of communication - whenever I send correspondence regarding my property and needs, Annika has always been there with efficient response, answering my concerns. Recently, when faced with a major accounting matter, Courtney was equally as responsive with persistent calls and emails to me. She communicated with a speed, professionalism and patience that truly made every positive difference, eventually and swiftly resolving the matter. Thank you, Red Wagon, for your service that truly continues to make the property I am renting from you my Home, sweet Home!

A prior tenant acquired by Red Wagon had to go to court and won to be released from his lease with Red Wagon due to non-responsiveness to repairs. I heard about the hearing 2 days prior. The next tenants signed a 2-year lease and terminated their lease after 1 year. Each time a new tenant is acquired, we have to forego 50% of the 1st months rent and possibly lose rental income with the property vacant.Your website states under Maintenance “Red Wagon handles maintenance requests efficiently and quickly to keep your tenants happy and help maintain your property’s equitable value”. Because the court sided with him, we lost out on rent until the property gained a new tenant. We had to pay marketing fees and lost out on rent for the 1st month because a new tenant had to be found. The court sided with the tenant to terminate the lease because it was due to negligence of Red wagons’ inability to move quickly regarding the repair he requested.Now we have new tenants, and several new work orders coming through that should have been caught by the inspector. When we established our initial agreement with Red Wagon, I was told that the inspector, when walking into a property will immediately turn on the HVAC, sink faucets, dishwasher, oven, and all other mechanical appliances so that during the process and by the time he/she is completing the inspection, he/she will be able to determine if all appliances are in working order (i.e., hot water, air conditioning providing cool air, dishwasher working, sprinkler system working, sinks not stopped up, etc.).On your website under Inspections, it states “Property inspections are a vital part of maintaining your home. They can reveal potential repair issues, hold your tenants accountable for the care of your home, and help our company become more familiar with your property. We use Scotts Inspections to perform a professional inspection of the entire home (interior and exterior) and provide a detailed inspection report which will include pictures. Properties are inspected every six months, and any time an occupant moves out.Now, many of the appliances are discovered to not be in working order. I am receiving a work order everyday and sometimes more than one. The previous tenants have received their deposit back as I was notified by email one week ago.According to your website, Red Wagon will conduct an inspection of the property every 6 months AND anytime an occupant moves out. We have never seen an inspection.In addition, an employee gave a great speech to my husband and I on June 25 concerning the great service we would receive and how I would get weekly updates each Tuesday in addition to a call at 10 am (CST) on June 29 with an update to include the estimate for the repair. She mentioned how she as well was disappointed at how Red Wagon has performed. But she would do her best to change our perception of Red Wagon’s customer service. Well, here we are July 6, and I have not received one phone call with an update, and I STILL do not have one repair estimate for the sprinkler system since it was discovered October 2019. How can I repair this if I do not even know how much it would cost? Where is the initial estimate dated October 2019?“Please send someone” on the description is not sufficient notification as to the fundamental nature of a problem.This being our property, we should be aware of any work being performed on the home.We keep having to pay the price of Red Wagon’s inconsistent customer service regarding non-responsiveness to repairs a resulting in tenants terminating their lease.Promises made are seldom kept.Red Wagon is great at over promising and under delivering.

Cannot say enough wonderful things about Monica. She represented my husband and I so well, she stayed in our budget, she was honest about each property she showed us, she was never pushy, and she was excellent with communicating with us. She held our hands through the application process and was an excellent liaison between us and the homeowners. We were signing a lease on our most favorite property within the next week! Thank you Monica, for helping make this searching process so seamless for us while we move across the state of Texas!

I have used this company for the past three years to rent out my property in San Antonio. I am living out of state so I really appreciate how responsive they have been, especially during the pandemic. I have terrible tenants in my property now and they have ensured all damages made were corrected. They are polite, professional, and very friendly. This is the first rental property management company I have ever used and they made everything so easy for me. I would recommend them to anyone else in the SA area.

I absolutely LOVED my experience with Red Wagon Properties. Ms. Abby is such a gem to work with. She’s very knowledgeable about the business and is so genuinely sweet and made everything about this process so easy. She’s a true representation of this brand. I would recommend this company to anyone who is looking to rent, and ask for Ms. Abby!I also want to shout out Ms. Emily and Ms. Annika (I apologize if I spelled your name wrong) are so responsive and so professional.My entire experience from start to finish have been so easy because of the team. They are quick to respond to emails or phone calls and will take their time to help you understand the process and answer any questions you might have. I will recommend this business to anyone and everyone.If I could give them a million star rating I would.

I just got on board with Red Wagon Properties, and was referred to Bobbye Joe McMillian. She is very professional and is willing to help me out with my rental. She advised me on what was needed to get the property up to Red Wagon standards. The corrections were made and the property is now on the market. There have been several showings and I have confidence that it will be rented soon.

UPDATE: 12/30/15 - So far so good, things have been good and house looks great.UPDATE: 7/12/14 - It has been 8 months with a tenant in place and problems have been minimal. I do like that they arrange a site inspection every 6 months, its not too bad either for the price of $60. It gives my wife and me a chance to see the current condition of the home and is a great service since we live a thousand miles away. I am happier now that there is a tenant in place, I will update this post, good or bad, once we get to the next phase, re-signing the lease or finding a new tenant.ORIGINAL: I am a Home Owner and have signed a contract with Red Wagon to manage my property. I signed the agreement beginning July 1, 2013 and on Nov. 1st, I finally got a tenant. In that 4-month period, I accrued $1500 of expenses and fees--be aware of the FEES! I was not happy that Red Wagon accepts all charges from their vendors without looking out for my interest.The first incident I had was with the cleaning crew, they broke a cabinet drawer in the kitchen. I found this out when I saw the listing photos. When I questioned this, I was told the cleaning crew is very good and would report this—basically told I had no recourse other than to pay for the repair. They also removed items from the home without completing the work, i.e., remove the curtains but leave the hardware or remove the burner trays and did not replace—found this one out from an inspection report from a prospective buyer. I would recommend you have a Red Wagon person at the property to walk through room by room and sign a waiver and detail any damages—this is the only way you will have recourse when a vendor damages an item, otherwise the repair will appear on your statement.Here is an incident that I still have no resolution too--I was charged two trip fees from the locksmith because they had to fix a lock they either missed or broke again (second bill was $60 trip, $20 repair), I really do not know the details and nobody in the office seems to be able to tell me. I asked that they question the validity of this charge and for details, but I keep getting no response, I even contacted the broker/owner (Kris) and he has not responded. Just before I signed my contract with Red Wagon, Kris and everyone in the office were easy to get a hold of and very responsive, but beware, the lack of communication from the office is very worrisome to me.I worry because it is my home and a large investment and I would expect more from Red Wagon. The lack of communication and service to me as a client is my biggest complaint for Red Wagon--even with poor service, communication is a must.Overall, I am in a position that I cannot change, I will just hope for the best and carry forward. If I had to do it again, I would have shopped around some more or just simply sold my house instead of dealing with property management.I am not saying Red Wagon is a bad choice and you should avoid it, just dont read too much into the the overwhelmingly positive reviews, its not all clouds, birds, and pure cash flow--DO YOUR OWN RESEARCH and SHOP AROUND, thats where I failed.

Were new to the San Antonio area and Kira Flowers assisted us with our rental search. And weve enjoyed her service in assisting us. We were looking for a short term lease which is pretty hard to come by in this military infused area. However, she managed to locate a few. She was very attentive, punctual and thorough in assisting us in our criteria and showing each property.I would definitely recommend her to our military friends and family.Thank you, Kira for your professionalism and great attitude!The Reed family

Red Wagon and all the employees I dealt with in the four years I resided at 5455 Vista Run Drive have been exceptional to work with. I would name them but Im sure I would leave someone out. They were always courteous, attentive, professional and timely in and with their correspondence. Thank you

Jay Smith came by today to do an inspection, and he was awesome. Jay, was very friendly, funny, and efficient with his job. It was my first time meeting Jay, but on the last inspection even my husband, Pat, enjoyed visiting and said he was a good guy. It speaks in volumes that my husband was able to trust Jay at the house when it was just me. Thank you Jay, and keep up the awesome service.

My husband and I have had Kira as our agent twice now and she is the coolest. Her prompt response and communication, when timing is everything, has been impeccable. Shes very down to earth, professional, and made us feel comfortable. I felt less of the anxiety that comes with looking for a new home due to her wonderful demeanor. We will definitely seek her out on our next house hunt!

Our experience with Red Wagon has been great. We found a property online and the agent ( Jeana) was able to meet us the same day to view the home. Also Mia Gauna was awesome she walked us through the online process and made everything easy for us. Thank you!

This is a 3 star review, but the staff probably should be 4 star to be fair. I feel like I got a lemon of a house/owner who was too cheap to fix things.I rented through red wagon for two years. The staff were all typically friendly and replied to issues with the house promptly. The house itself had all sorts of issues from HVAC to the garage door breaking. The owner was cheap, was without a functioning garage for nearly 2 months. Which ultimately is the reason I decided to move.The only knock I have against red wagon is the nickel and dime you to death with unreasonable “maintenance fees” which is essentially $33/mo for HVAC filters. Oh and the “make ready” team needs some training.

My leasing agent Angela Reese was awesome! She totally Made this process super easy and I couldn’t thank her enough!

Bobbye Joe and the Red Wagon team are amazing. We chose Red Wagon based on a recommendation and it was the best choice we could make. They have visited the property and advised us on some minor repairs that were needed. They also set the rent we could expect and it was precisely where we expected. Red Wagon sets the standard for customer service.

Bobbye Joe is wonderful to work with! She found great tenants for me quickly on more than one property and was responsive and helpful when resolving issues. Thank you!

I am a homeowner and Red Wagon manages two properties for me. Primarily, I deal with Bobbye Joe McMillan, Emily Fick and Michelle Pourasef. These three women make my life as a property owner and landlord very easy. Bobbye Joe has handled the onboarding of my properties smoothly, Emily seems to know just about everything about every facet of operations, and Michelle has done a great job marketing and leasing both properties. They are knowledgeable, professional and helpful at all times. If youre a homeowner and you need management services, I would highly recommend reaching out to the RW team.

Angela Reese was prompt and understanding! I enjoyed talking with Angela. She really helped answering my questions and had patience! It was a smooth process and I’m in a home I can enjoy and be comfortable

Mia has been a great resource to us as we were settling into our new rental property. It takes time to learn how to navigate the system, but she has always been helpful to us. We encountered an unusual predicament with the flooring in our home. She helped to connect the dots and we eventually resolved the matter with the help of other Red Wagon Team members. With appreciation, the Robinson Family

I do not recommend this company as a renter and strongly caution homeowners to use them for their rental properties. Red Wagon discourages people from submitting work orders, does not return phone calls, uses vendors that are disorganized and have zero skills or abilities. I am a good renter, pay my bills on time and treat the home like it is my own. Yet, I am treated like a nuisance who doesnt pay their rent and cant be trusted. I am renting a nice home in a gated community, but they treat me as if its a run down ghetto apartment in the slums.

We rented a home from Red Wagon and the listing agent was very professional and informative. The true gem for this company is Angela Reese, the Leasing Coordinator. She is on top of the transaction every step of the way. She is professional and a pleasure to work with. Thank you Angela!

If I could give zero stars I would. This company is great if your using them to rent out a home they know how to suck a tenant dry of every penny. But if youre a renter not so much. They are super nice when it comes to applying for a place but after that dont expect them to communicate with you much. Its either through text, voicemail, email, or their portal site. They like to charge and than over charge whenever you move out and wait until the absolute last day to notify you of the status of your security deposit. And at this point Id expect nothing less. You seriously let us down and we were great tenants, even paying to have the house professionally cleaned, carpets and all out of our own money, which was on top of the cleaning fee we already paid for. Id hate to see what it would have been like if we were terrible.Stay AWAY future tenants. Please stay away. Your mind and wallet will thank you.

Where is Kathy?! Most of the positive reviews of Red Wagon mention her, and we wish we could have dealt with someone as responsive and kind as she seems to be. Instead, we were stuck with Melissa Smith for most of our interactions during the year we rented from Red Wagon. Shes rude and utterly unhelpful. But shes probably just following orders from upper management. Orders that made our experience with them so miserable that we couldnt wait to move out.Our very first meeting with Red Wagon was off to a bad start when the person we were supposed to meet turned up 1.5 hours late (not an exaggeration) and didnt bother to explain or apologize. Next, we moved in only to discover that the house had been made ready for us but without any significant attempt to patch the numerous holes in the walls and shoddy paint patches left by the owner. When we pointed out that the owner herself had assured us that the house would be completely repainted, we were reprimanded for having talked to the owner and told that we should have only interacted with Red Wagon agents. The as is clause in our lease meant that we had no recourse and had to pay to have the house painted ourselves, even though the owner had promised us otherwise.After the move in, we had the pleasure of completing a move-in orientation. Beware! Theyll sell this as a way for you to get to know the house and how to perform regular maintenance on appliances (e.g. water softener, HVAC). However, its not meant to help the tenants but is merely a way for Red Wagon to check in on you. If you actually have any questions about any systems you are expected to maintain, good luck getting answers.During our stay, we also learned that Red Wagon will find any and every way to charge you additional fees. For example, our rent effectively increased when they insisted that we start using a new online portal that they had elected to switch to. This service required us to share our personal bank account details (which in this day and age is never a good idea). And then Red Wagon charged us a processing fee for paying our rent through this website that they were forcing us to use. And this was the cheapest option for rent given that they implemented an even higher fee for continuing to use personal checks. While the amounts in question were not high, the fact that they would reneg on the initial contract did not sit well with us.Also, even though we had a $475 dollar cleaning fee on file and we paid a service for a thorough move-out cleaning, they still found a way to charge us an additional $250+ for additional an odor treatment (even though we are non-smokers and own no pets).To sum up, Red Wagon is an unprofessional and money-grubbing organization. Maybe our experience would have been different had we been lucky enough to have Kathy.

Had the greatest experience with Red Wagon. Lived the past few years in apartments and it was a total nightmare so I decided to rent a home to not deal with other apartment tenants and poor property management. Applied and received this beautiful home and Red Wagon made the transition so smoothly. So happy in this home and relieved for such a smooth transition after the apartment struggle.Thank you Red Wagon!

Great experience from the viewing of the house to the application process. Angela Reese has been so helpful and caring throughout. I received a quick response to all my questions. Very friendly staff, I would definitely recommend family and friends.

Everything is going well, so far after 5 months of using Redwagon to rent our property. We had less than a month to get ready to move.... Our house was on the market less than three weeks from start to finish. VERY impressive marketing. Thanks Michelle.Melissa Smith was great to work with on the signing of the contract and any other questions we had. She is very responsive along with Kathy and Michelle.Im finally able to log in and provide some positive comments. We are looking forward to a long relationship with Redwagon.Thanks,NC

We have had nothing but problems since moving in here on July 15th 2020. We got here to maintenance men still here. Then when they were gone our keys didn’t work. We were given wrong keys. We Lost almost a whole day of moving in. When we got here the restrooms were in terrible shape and the tubs were not re done. On the third day they re did the tubs and left a mess and the shower itself was filthy. We were charged a cleaning fee to even move in which should have not been the case because we had to clean. The tub faucet fell off three nights ago and had yet to be fixed. We have called trying to get a hold of the manager Emily since last week. She has not returned any of our phone calls. I emailed her on Tuesday again no response. We also reached out to the owner which has not got back to us either. Worst move in experience ever. We like our house but the people who work here are not professional and we feel like no one cares about our concerns. Being 8months pregnant I should not be stressing I should be setting up my nursery not worrying about if this will ever get resolved. And to top it off people in and out of my home through a pandemic with a child in our home and me being pregnant. Gross. Extremely dissatisfied in this company.

Michelle stuck with us for over 5 years as we rented multiple houses and finally bought our first home. She was always there for us through our ups and downs and helped up make sure we were in the right place financially as we searched to buy our first home. She was constantly finding new homes that fit our criteria and was always ready to tour new homes. You can tell she loves what she does and she has fun doing it!

Kira F. with Red Wagons Properties is the best. I’ve been working with her for the past few months in she has been the best. She’s very patient, knowledgeable, and her communication is awesome. I will definitely recommend her to anyone, she has made this experience for me and my family great. Thank you Kira.

I have live here for four years and all representatives at red wagon has been great.They reply with in 24 hours or sooner when I have an complaint at the property and every one has been very professional I an very with them all .

We love working with them! Moving from FL, it was easy to get them everything especially considering we are in the middle of a pandemic. They have always been courteous and offer a great opportunity to enjoy your new home without the worries of damages or issues that may arise. Things have gotten fixed quickly that we need fixing and we love the property we are renting! Cant recommend them enough!

Life happens to everyone, owning real-estate proprieties can be a bumpy up and down road. That’s why I depend on Michelle From Red Wagon. When there is an issue with a property, big or small, Michelle is my quarterback. I make one phone call and she jumps on the issue, resolving it quickly while providing me the information I need to make informed decisions. Her professionalism, tact, reliability and overall outstandingly high competence is why I trust her to manage my properties.Life happens, and when it does Michelle is one call away from resolving anything day or night 7 days a week.

This was my first time renting and so glad it was the Red Wagon. They were helpful throughout the entire process. Extremely attentive and responded quick. All the ladies we dealt with were extremely nice and professional.

I had another Realty Property Management that did not try to assist me in preparing my house for tenants. When I selected Red Wagon Realty, the process of renovating the house began immediately. The response time in emails and telephone calls are impeccable. There was an immediate response (within 15 - 30 minutes). Usually, others would contact me in a few days. Before beginning any work on the house, the company would contact me for approval. One of the person went on vacation/leave and someone else stepped in to assist me with the property. Needless to say, I did not have to wait until the person returned from vacation/leave. The company is very professional. My house needed major repairs/renovation; which was completed within three months. I started in August 2012 with RedWagon and by December 1, 2012, I had tenants. The house was on the market less than 20 days to include the Thanksgiving Holiday. They are outstanding and I highly recommend RedWagon Realty for rental property management. The monthly statements keep me well informed. I was not aware that an inspection is completed when the tenants move-in, but I am glad. At least I am aware of the minor or major repairs that are needed. Awesome property managers!!!

Angela was very helpful with getting through the process. She explained everything that was needed from me and made it easy to complete the rental process.At least Red Wagon doesnt totally nickel and dime you for every little thing unlike some of the other leasing agencies.

Monica E. was the best realtor I’ve had in the state of Texas. She was amazing at finding a home that fit the needs of my family in a short amount of time. My wife and I have talked about possibly buying a house in the future. When that time comes Monica will be my first call. She is the best. I don’t usually write reviews but I couldn’t pass up the opportunity to say how happy I was with her and the entire process. Thanks again Monica!

I just completed a move into a rental property managed by Red Wagon. Moving is such a traumatic experience and although I had a great company to do the moving, Red Wagon stood out in making the move as seamless as could be. Always responsive - always IMMEDIATELY responsive, always pleasant and cheerful, always professional - Red Wagon and Kathy Bost especially are 5 STAR. Kathy went out of her way to get the answers to my questions and do whatever was needed to make things right. Thank you, Red Wagon, its been a pleasure

We are new customers to Red Wagon and while we have had issues like most customers and the same issues, I wanted to take a moment and remember to point out the good parts of Red Wagon-Ms. Kathy Bost! She was instrumental in getting this whole process kicked off-specifically during the application and approval process! This part of the move in process was quick, easy and seamless and we thank you for kicking off our initial experience with Red Wagon in a such a pleasant way. Every email, phone call and in person meet was greeted with a smile-that kind of smile that made you feel that you were in good hands and that she meant it-over the phone and on email, which is really hard to do! I know there are growing pains at Red Wagon, but Kathy is not one of them! Thank you!!

Jessica Hanson made the process effortless for us - I am in the military and moving can be pretty stressful, given all the other balls Ive got in the air. When we found out we we were coming to San Antonio, and we settled on the house that we wanted, Jessica at Red Wagon was super helpful in quickly going through our application so we could secure the house right away. The property is just what we needed. My wife and I are very pleased with the service we received - and continue to receive - by choosing to rent a house managed by Red Wagon.

I first rented out my property with red wagon in 2014. There was a young military couple that had a very passionate separation. There were quite a few damages when they moved out in 2016, but everything had been repaired as I had left it when I moved back in a month later. I was very impressed!So when I found out I was relocating to WA, I again reached out to red wagon. From Feb 2017 to Feb 2020 Red Wagon was great. Then in Feb 2020 I needed to list my property again but it needed some paint. It took awhile for to get a quote but ultimately it was completed in time for new tenants.I was again moving cross country to CO at this time and hoping to buy a house there. Michelle had recommended I list on the lower end of market value and I agreed. Even at the low end Michelle kept bothering me for offers $50 lower. Again I agreed because I needed the house on a lease to qualify for financing in CO.In May 2020 the tenant put in a work order for a broken microwave and ceiling fan. Today is July 28, 2020 and this minor work order has still not been resolved and has some how escalated to a cost of $800. Furthermore I have not felt like Red Wagon is cooperating with me or working my best interest these last few months. They have been exhausting to work with!When the real estate market is hot, only the real estate rejects who cant make it as agents work in property management - red wagons current staff, especially Emily and Sadie.I would recommend just selling your property instead of hiring these guys. Unless you like the feeling of talking to a wall.

Kathy Bost is the best!!! We are a military family and have lived all over the world. Usually I hate dealing with property management. But let me tell you Kathy made it an amazing experience. Honestly the staff at Red Wagon Properties are the best. They care about there clients and get the job done. Most of all they are honest. To me that is everything. You will not regret working with this group. If you need a place or looking for property you need to call these guys. Just ask for Kathy Bost. She will take good care of you. She is the kind of person that every company wishes they had on there team. We love and miss Mrs. Kathy and Red Wagon Properties. Thank you guys for everything!!!

I have always self managed my properties. When I was transferred out of state I was referred to Red Wagon. Ive used them now for almost a year. I found them to be incredibly thorough with inspections that ensure my properties remain in great condition. They have been on top of any problems that come up by bringing them immediately to my attention and getting them fixed on behalf of my tenants. They have put new renters in the homes in a timely manner and have gotten me paid quickly so I, in turn, can cover my mortgage payments. I highly recommend them.

I just started working with Red Wagon, and I am very pleased with the experience so far. Our property rented very quickly, and there is a very fast turn around anytime I have had a question. Working with Bobbye Joe has been a very positive!

Monica was absolutely amazing! She was very quick to respond and sent us many houses to look at when the one we were initially interested in didnt have a soon enough move in date. She actually cared and followed up with us when we found the house that we wanted. Would 100% recommend her!!

Great company all the way around. I have spoken to 4 or 5 people in the company and each person has responded quickly, given me the time and respect that should be given to a client and above all is an extremely thorough and efficient company. I left another company after the ineptitude of the staff and the owner became apparent. They could not fill a lease on my property for 5 months and Red Wagon came in and had it leased in two weeks. I just wish I would have hired them sooner.

Kira has been so accommodating, professional and kind to our family. We have had a wonderful experience as she has been working with us to find our new home. Her attention to detail, care for our needs and likes/dislikes, is second to none. I would recommend you reach out to her if you want to find a new home. You will have a wonderful person on your side!

I’m not getting the service I expect. As an owner, I expect that work requests to maintain my homes are managed. I should not have to call, email and submit reminders to get the work done. Work requests requiring bids should by default include multiple bids. Bids should include documentation of what’s included and not a simple dollar amount in an email.