Spectrum Association Management

Liz has been wonderful to work with. She is quick to respond to emails and texts. She does an amazing job following up with vendors to ensure that our tasks are getting completed correctly. She is always nice and friendly. She answers even on off hours-which is much appreciated!

I received my first bill in the mail only to be shown a late fee. I called to contest the Administrative Fee and they couldnt do anything. This HOA does nothing for Rosillo Creek except send a periodic email requesting homeowners to pick up their pets droppings, from what Ive observed. The lady on the phone was nice and respectful, but that doesnt satisfy my issue. What a joke.

Thank you to Shelley and the rest of the team at Spectrum Association Management. What a breath of fresh air. I submitted a home improvement request on a Monday and it was approved on a Tuesday. Ive worked with multiple HOAs over the past several years and I must say, this was the quickest, most thorough, most friendliest and professional Ive seen in a while. Thank you so much for taking the time to walk me through the process as quickly as you did. Sending you many blessings.

The 4 star rating is for Spectrum as a company as we have had our minor issues that are rectified with time. Our property manager Elizabeth Torres-Lindsay deserves 5 stars. We recently overwent a hard time at the Terrace at the Reserve that resulted in the standing up of an entirely new Board. We were led to believe that Spectrum was a major part of the issues that resulted in a significant amount of deferred maintenance and unenforceable violations or inconsistent enforcement of violations. Since this transition, Spectrum and Liz have been instrumental in standing up the new Board and assisting us with out every request. We have been able to rapidly resolve many issues that have plagued this community for decades and look forward to continuing to improve and grow the community in the future with the help of Spectrum and our Property Manager Elizabeth Torres-Lindsay.

My wife and I had trouble using Spectrum system to submit of the painting our house to a lighter Gray and garage with white trimming and new garage door due the hail damage done to our home as well, she manages to help usand taught us what was wrong to apply picture attachment as well, she was great, funny and very knowledgeable. she did a fantastic job

I had an overall pleasant experience working with Dache and Spectrum HOA as a whole to facilitate the approval for a new roof on my home. Dache, in particular, was communicative and responsive. I was provided with weekly updates on the progress of the request and while the request itself took a little longer than usual, I appreciated the communication throughout.

Working with the Spectrum team was amazing. The customer service was excellent, and the timing was perfect. Patricia Reyes helped me to solve my issues with my new home promptly.

Jessica is a top notch community manager with great communication skills and customer service. Any time I need something she is all over it and super responsive!!Great job, keep up the good work!!

4.5 stars for overall experience. 1/2 star taken off because the app isnt as intuitive as it should be. Getting access to a live individual was a bit cumbersome via the app (only option), but once an email thread was started, communication was great. I needed assistance with getting an error resolved with my login/account (Katelyn immediately knew what to do), and I had questions regarding renting our community center (Annmarie assisted with this and my followup questions). Both individuals communicated well and in a timely manner. Thank you!

Vanessa is very conscientious and always returns my emails or calls promptly. She is proactive in scheduling so that we meet our deadlines. She is always professional and at the same time, she is kind and a good listener who genuinely wants to understand and find a solution to any challenge.

I was in a bind with needing access to my clubhouse for an upcoming reservation. Annmarie was a lifesaver, getting my issue addressed quickly and accurately. She took so much stress off my shoulders! Thank you, again, for your responsiveness and quick assistance!

Angela Jones is an outstanding community manager! She is always attentive, cooperative, and goes above and beyond to provide top-notch customer service.

I had an excellent experience receiving help. The assistance Annmarie Stairhime, provided was clear, professional, and amazing.I cant express how grateful I am for the thoughtful assistance I received in addressing my concerns. The support was not only knowledgeable but also empathetic, making me feel heard and understood throughout the process. Every response was tailored to my specific situation, offering practical advice that helped me navigate through challenging issues. This level of care and attention made a real difference. It truly exceeded my expectations! Thank you Amy!

Lester Sump, our Community Manager, does his best to stay on top of all the ever-changing needs of our community. He listens well, follows up, and is effective with resolutions with problem vendors. Lester makes sure we are well-informed, and communicates well (and clearly) with us. We enjoy working with him.

I submitted an architectural change form and it was treated in a very professional and timely manner. I was presented with follow-up questions regarding my application, which I answered promptly. My updated information was processed and my approval followed soon thereafter. The entire process was very efficient.

Spoke with Eddie this morning at the Cypress Point subdivision. Great experience.Just a suggestion when driving around maybe have hazards on or a magnetic company sign on the door of the car letting the community know where you are from. Folks get a bit on edge when seeing slow rolling cars through the neighborhood taking pictures.

I am incredibly grateful for the exceptional assistance provided by Angela Jones in addressing my concerns within our neighborhood. Angela showed genuine attentiveness and took the time to listen to every detail of the issue. Angelas dedication to our community’s well-being is evident, and I feel fortunate to have such a committed individual representing us. Thank you, Angela, for going above and beyond to make our neighborhood a better place to live!

Amazing experience with Spectrum HOA. I was pleasantly surprised to find that my ACC request was approved within days; especially because the contractor was ready to do the work. Thank you so much for the outstanding customer service!

Our Community Manager. Jessica, is awesome! With her help we were able to host our first community event last month. From explaining guidelines, to coordinating deliveries and pick-ups, we definitely felt like a priority!

My family has lived in Encino Park since 2006. Honestly, I wasn’t a fan of EP when I first moved here but I’m on my second home here. I don’t know how long my neighborhood has used Spectrum, but in the past 5-6 years have been great. Where our previous managers were rude and difficult to talk to, Noelle Hoyt, our CM, is friendly and easy to talk with. She’s a very direct and “to the point” type of person, and that’s exactly what our neighborhood needed. Spectrum knocked it out of the park when they hired Noelle. She’s an absolute rock star. Encino Park is lucky to have her.

I have only been a member of our HOA board for about 3 months, but so far have enjoyed working with Elizabeth Torres-Lindsay. She has been very responsive to our needs.

Spectrum has been great in helping us get approval on 2 improvements on our new home. Dache Hammonds has been so professional and keeping us updated thru this process.

I have never been a huge fan of HOAs, but I was told that this one (Spectrum) wasn’t that bad. We’ve been here 15 years and have had no issues with them. To be honest, I’ve come to appreciate how they keep the standards and are not overbearing and nit-picky. I’ve also learned they are very easy to work with. I have submitted 4 or 5 architectural improvement requests and they have all been approved within one week of submittal. Just want to say “Thank You” for your speedy responses and effective communication. GREATLY APPRECIATED.

This HOA is good on making sure everyone turns in an ACC request AND also good in responding quickly. This is not exactly what I am used to. The last HOA I worked with took 5 months. I appreciate the due diligence in a timely manner!!

Jessica was very responsive in resolving my gate code issue. I had been working this issue with a couple of other managers in the past to no avail, but Jessica resolved quickly and sufficiently. Could not be happier with the result. Thanks, Jessica!

As a former board member, my overall experience with Spectrum Association Management is a positive one. Our community has an on-site manager, Noelle Hoyt. Not only is it incredibly convenient to have someone available to speak with about community amenities or HOA questions, Noelle represents Spectrum and Encino Park with professionalism and a positive attitude.

I am very grateful for my neighborhood Spectrum Manager, Kimberly Morse. She is thorough and prompt with her communication. Thank you, Kimberly!!

Have received multiple notices threatening legal action about a “non functioning vehicle” that is actually being driven daily… notices have photos of said vehicle in different places every time. Some times the notices arrive two in one day with the same photo being used. These people are crooks. Have tried to set up a date to prove the vehicle runs and they never respond/reply to our correspondence. Have sent emails and made phone calls and left my phone # with name and case# and they never respond, just send another threat. Multiple of my neighbors have similar issues. This company is garbage and I’m not happy that the HOA sold out to them. Also the positive reviews sound odd, almost fake. The reasons for posting the review I feel that nobody would take the time to write a review like that unless they were paid to do so or otherwise coerced… that’s just my opinion and food for thought.Read them and make your own decisions

Wow! The efficiency and response time to our requests were outstanding. Pat was also very helpful and provided us with superb guidance and support to get our needs met!

I am very satisfied with the HOA staff. Jessica St. John is very friendly, easy to get in touch with and responses with a timely manner.

Jessica Saint John and Samantha Vargas have been amazing to work with! Both are extremely knowledgeable and very quick to get things done in my community. Thank you, Spectrum!

We have been extremely pleased with the service that we received from Randy M. He was ALWAYS available via phone/email. He was genuinely pleasant to deal with, understood our frustration at times, and followed through with everything that he said he would do, to help us. Although the approval process can become painstakingly difficult while waiting for the final decision. Randy M held our hand every step of the way. He was courteous, kind, empathetic, and quite knowledgeable. We are so grateful to for his help, and for hanging in there with us. Sincerely appreciative, JoAnn and Tony Torres.

Mr. Lester S. has done an amazing job keeping up with the community pool at SCR subdivision. I have been lived in SCR for over 17 years and he has been the most invested manager to date in ensuring the pool is being maintained and cleaned. Appreciate his attention to detail and endeavoring to find a suitable pool cleaning service. Jim W.

I reached out to Andrea McFarlin regarding my building request at my property in Belle Oaks. Andrea was very helpful and professional meeting my needs and arranging a follow-up to ensure my satisfaction. Andrea was extremely diligent and sensitive to my needs. Andrea is a great asset to Belle Oaks.

I made a phone call yesterday at 10 am and spoke with Monica & the supervisor Sandra & got the absolute worst costumer service I ever experienced. 0 stars for Monica & Sandra. If you call and get Monica or Sandra hang up the phone, call back until you get someone else or ask for Cody. (Cody gets 5 stars) (Spectrum Association Management gets 5 stars) (my HOA gets 5 stars)

I had a pleasant encounter with Andrea McFarlan. We hadnt received any communication regarding a denial decision we were waiting for. She was able to reach out to the BOD and get a resolution immediately. What were waiting for for weeks she got this resolved in hours. Thank you Andrea

Jalyssa Regalado is our community manager and she is very helpful in getting our community goals accomplished. She is responsive to concerns and has gotten a lot done for our community since taking over.

Samantha V and Jessica S are both very good at what they do. They take pride in ensuring my community is a wonderful place to live. Spectrum is amazing!

Doing a great job keeping the board informed. He’s provides timely responses and follows up all questions. It’s night in day from our last temporary company. I’m glad we’re back with Spectrum

Kristal, in the San Antonio office, has been outstanding helping me work through the approval process to get a fence relocated after Hurricane Beryl hit that didnt like where the current fence was located. Not doing modifications to our property too often, having Kristal there making sure my paperwork was in order was invaluable.

Shelley A. helped me get an expedited approval for a new roof. The process was simple and efficient!

Dache Hammonds does a wonderful job. She stays on top of HOA approvals. A real joy to work with.

I have had several issues needing resolution with the HOA. Jessica has been very responsive to my issues. I won’t hesitate to reach out to her in the future.

Absolutely abhorrent HOA that puts bandaids over issues and hires cheap workers who in turn do cheap fixes that dont last. Our neighborhood (The Woods at TRP) has one tiny pool for a huge community, with new homes being added monthly. The pool and parking lot alone, is not big enough for all the residents. .Thats literally the only amenity we have, and its not maintained. The entire summer (literally) our pool has been every shade of green youve ever seen. There have been days it looks a tad *less* like a biohazard and Ive seen people swimming in it. I really question the smarts there, but I get it. Its HOT. People want to swim. We are paying hundreds a year for a pool that could have its own new strain of ebola, by now. After MONTHS of our neighbors pressing on the HOA to fix the issue, they tell us theyve hired a new company. For a few weeks we were thinking it was improving, but no. The progress has been anything but uphill and today the pool is greener than a dollar bill.Its absolutely frustrating and infuriating, that the only amenity we have, is unusable and literally poses a HEALTH RISK. We pay you for this? Why exactly. But they are more than happy to ignore that issue and instead give citations, because God forbid a tree branch being too long.Avoid any neighborhoods with this HOA. Theyll bleed you dry and never fix anything. There are other neighborhoods i in the surrounding area, that pay less to their HOA but have 5x better amenities and they can actually use them because theyre CLEAN. I guess Spectrums standards are on the floor of our green pool, some where.

Excellent service and extremely timely! Thank you for getting the arc approved so quickly ( in a couple of days). I am so glad you are our property management company.

I live in Encino Park HOA and I cannot rave enough about Noelle Hoyt. It is so wonderful to have someone dedicated to our community, someone who knows the ins and outs of the neighborhood, someone who keeps things running smoothly. I couldn’t image our HOA office run by anyone else!!

I would like to give Geena Sanchez at Spectrum Asso. Mgmt. a five star review. She has been a great help to us as we have been navigating a yard project for an owner that lives out of state. Geena has been kind, helpful, courteous and easy to work with all along the way.Leah FisherRoger Fisher Mgmt.

Wanted to thank Dache Hammond and the team at Spectrum (Rivermist HOA) for their prompt and courteous help with my Property Improvement request for the family home . Just pained my home and will be building a patio and the local team here in San Antonio we’re AWESOME ! Thank you for allowing me to keep our community looking good !!

Dache Hammonds (ACC Coordinator) was very helpful with the improvement request project and I was able to get it approved quickly.

Dannah Krueger of Spectrum Association Management provided outstanding support in securing approval for a specific request from the Belle Oaks HOA Board of Directors. We really appreciated Dannah’s efforts in presenting the request to the Board, and keeping us posted if there was any additional information needed for their review. Again, many thanks to Dannah and the Board for their outstanding, professional support!!

I have worked with Spectrum association for roughly 4 years. In that time I’ve had several property managers with Spectrum and he is out current property manager. Lester is by far the best that we have dealt with with. He’s attentive , he’s fast with his responses when need be, but also not afraid to say I don’t know and let me find out. He brings ideas to the table as well as openly encourages our ideas. Like I stated, Lester is one of the best property managers that I have dealt with and any community that does get to deal with him would be lucky to have him and work with him.

I just want to say thank you to all the staff at the Spectrum Association Management. Theyve been a big help when you need them, whether youre asking questions about home improvements or any HOA related questions. They are professionals who addresses your needs and concerns. Its truly wonderful to do business with. Im glad they are there to support us. Hats Off to Ms. Bethany K, she was great to work with! Thank you!

They took over the management of one of our HOAs; changed the assessment date from the end of the year to March. They appeared to be non transparent about it to charge late fees. Completely shady company.

I have to admit at first I was sceptical that anyone would help me, but Tyrik proved me wrong. He was very helpful, compassionate to my needs, and extremely fast at resolving my problem. KUDOS to him for all he does to make a problem disappear.

We sustained major damage to our paint in the recent storms. On Monday, 29 July 2024, we submitted our Improvement Plan. The form did not allow more than I photo to be uploaded so I sent the full set to Jake Greer with Spectrum HOA River Place, Belton, TX, main office in San Antonio. Although they had 30 days to review this, I received an approval in 48 hours. Note that I submitted photos of the house, detailed description of what would be painted and provided a legend for the 2 paints and uploaded photos of the colors to be used. This was a breeze. If you provide what they ask for, the process flows smoothly. Just pay attention to their directions.

Annemarie has been very professional and extremely patient guiding me through the rental process for the community hall. Truly appreciate it.

As all of us has seen over the past few years, illegal dumps are being done more and more, this time it done near where I live, one email request and within 12 hours it removed. Thanks Jessica

Dannah Kreuger was very helpful and fulfilled a request to which I was not expecting a positive response, for which I am very grateful. I would definitely recommend contacting herself for any issues!

Jessica St. John’s communication skills and promptness were greatly appreciated as we were communicating with our ACC. Thank you, Jessica, for making things happen!

Vanessa Martinez has been a valued partner in providing for her clients and coordinating with us, their vendor, to best fulfill the holiday needs of her communities. Her prompt responses ensure that we can best serve our mutual clients.

Excellent HOA that works fairly with homeowners at Panther Creek. ACC (Ms. Hammonds) was able to help expedite my hailstorm damaged roof replacement within a few days of submitting paperwork. Thank you for helping things move along the required process for unexpected events!

Knowledgeable and very professional, even in times of frustration. Speedy replies and problem solving skills. A++ for Dache H.

Wow! So thankful for their professionalism, accuracy, and efficiency. We just switched to them and I am SO IMPRESSED with their customer service. Total win! Keep it up, Sally and Stephanie. They live up to their name: REFRESHING!

When we got our house we dreaded having to use an app to access anything related to the hoa and yes it was actually awful but Manuel Salazar helped us out! Not only that he was very attentive to us and he communicated promptly through email and phone which was something we missed with our old hoa, human interaction. The ease of filling out a request on paper is now gone:/ thankfully we have Manuel!

For Potranco Run HOA processes, I completed the Architectural Control Committee request for approval to accomplish exterior painting on my house and submitted for processing. Within one day, my request was processed and approved. I was very impressed with the timeliness. The website/form was very user-friendly and not cumbersome at all. My sincerest thank you to Spectrum AM, the Potranco Run Architectural Review/Control Committee, and the broader related team!

Once I learned to submit ALL the required documents, everything went smooth as silk this time. Thanks for the welcomed guidance, Ms. Kristal. Tim and Sharon

Anthony Kirkwood is very helpful with our gate remote issues. He is quick to respond and try to solve our problems.

Big thanks to Mrs. Hammond and Spectrum Management for the prompt review and approval of our solar panel installation request.We really appreciate it!

This HOA is filled with incompetent finger pointers and outrageous fees.I had a $99 balance my autopay didnt cover, due to the constantly rising HOA fee. I was then sent a FedEx letter of my bill, and charged a $50 delivery fee! Why is this necessary?I finally reached someone on the phone and was told it was taken care of. Then I get a bill for another $120 escalated property processing fee! So they can search for bankruptcies and foreclosures. All for an outstanding balance of $99! Totally uncalled for.And good luck trying to find someone who can actually address your problem. You are told to send an email and wait 1-2 months for the next HOA meeting. The worst HOA I have ever dealt with. Stay away from these crooks!

Dache Hammonds, the ACC Coordinator for Spectrum HOA, was so helpful! After submitting a property improvement she followed up with an email, provided updates when more information was needed and responded quickly.Thank you for the personal touch Ms Hammonds

Spectrum Management deserves every star for their exceptional customer service! From prompt and helpful responses to their dedication in resolving issues, the staff goes above and beyond. Their commitment to ensuring a seamless experience for customers is truly commendable. Whether it’s technical support or general inquiries, the level of professionalism and courtesy remains consistently high. Spectrum Management sets a standard for excellence in customer service that’s hard to match. If you value reliable service with a smile, this is the company to choose!

I had a great experience with Courtney on an HOA approval. They were very prompt in responding to questions and ultimately approved my request in 9 business days from start to finish. I found the process to be quite pleasant and painless. Thank you Courtney!

Dache did a wonderful job assisting me in getting my paperwork approved!! Kept in contact the whole way through!! Thank you again Dache!!

Dache Hammonds help us with our home improvement. From the first time that Dache pick up the phone it has been no other that’s a polite and helpful person. Dache keep the communication channel open all the time when we need to submit any paperwork and have us a weekly update by email. Dache like I said before you are a RockStar. Thank you for your help.

Vanessa Martinez is always a pleasure to work with. Very detailed and prompt at providing info for the job at hand.

After frustrating efforts to submit a permit for improvements an interested employee ( Courtney) got on the phone to help me navigate the poor user friendly web site. Did an excellent job

This HOA is the worst theyre quick to add all these fees and penalties to people but dont take care of the properties that they have. This house has been like this for months in the Esperanza area and nothing has been done.

After submitting required information to the ACC for the property improvement application, the approval was received in three business days. Thank you for your assistance Dache Hammonds, SpectrumAM ACC Coordinator.

Andrew handled our improvement request in a very professional and timely manner. He communicated as soon as he needed anything and to give us the information we needed to proceed with our home project as quickly as possible. We are pleased with our interaction so far with this HOA management group. We are looking forward to enjoying our new privacy gazebo.

The approval process was clear and I was able to complete the process fairly easily. One thing that I would say is that when I was trying to upload the requested documents their was a size limit that I was unable to exceed and I was not able to include it in the original request. This created some delays but after working with the HOA and ACC I was able to get the required documents uploaded. Also, Im not sure why replacing a fence that is in dire need of replacement needs to be approved. Either way I needed to replace the fence and it was going to get replaced no matter what. Of course I understand this is a process and I am willing to make sure I do what is needed to get what I want done, done.

Recently I dreaded the thought that I would have to go through a property improvement approval process with my homeowners association (Las Lomas). I looked at it as something akin to experiencing a root canal or a prolonged visit to the DMV.Instead, I was able to submit my application electronically and experience an online presence of the appropriate committee (ARC), which made the whole process quick and easy, and even provided the ability to communicate with the Committee Coordinator (Randy M.) swiftly and directly with questions or for clarification.And even though my application has been denied for now, I have no hesitations in resubmitting my improvement request at a later date, after its defects have been corrected. I now know the service I will receive will be complete, well communicated and, relatively painless.

Elizabeth has been wonderful! Very very responsive to any requests for our subdivision! Thanks Lizz!

Samantha ZickafooseThis year Help My Life LLC with with her! She was professional and kind! I’m honored and happy that this season went great with her!! Spectrum Association Management SAMANTHA is a keeper!

Working with Kimberly Morse has been the only pleasant experience I have had with Spectrum. She is the only community manager I have spoken with that actually follows through with what she said she will do. And she has fixed multiple issues in our community that our actual community manager has put off and out right ignored.

Anthony K was nice professional and he helps you regain access for your HoA .

I am writing to express my sincere appreciation for the exceptional work of our community manager, Jessica St. John, at Harvest Hills in Marion, Texas.Jessica’s professionalism, timely email responses, extensive knowledge, and genuine compassion set her apart as the best community manager we have had to date. Her dedication to ensuring a positive community experience is truly commendable.We are fortunate to have Jessica as our community manager, and I sincerely hope she continues to lead Harvest Hills for an extended period. Her contributions undoubtedlyenhance the quality of our community living.V/rBrian and Tammy Cooper

Our first time requesting approval from our HOA to do some changes at our home, we we’re kind of nervous as we did not know what to expect but it was a fast process online, the app is very easy to use and gives you step-by -step details . Mrs. Linda was very nice and even help me by providing me requirement list for our next project.. very pleased with Spectrum Association Management services!!!

I am a homeowner in San Antonio and Spectrum Association handles the homeowners association. I want to show my appreciation for Kimberly Morse here in San Antonio for helping me out on a simple but stressful problem for me. She was quick to handle my issue. It is difficult sometimes to get through to anyone who can pay attention and assist you. She did so immediately and I do appreciate it soooooo very much !!!!!

I really wish 0 stars were an option on this review. Everything started out great for the first year however weve had nothing but problems. Our community manager at Spectrum has ignored their duties in responding to our issues in a timely manner. We have a brand new pool that looks like a swamp. We have not been able to open the mens room at the playground for 6 months, and the womens restroom door does not lock and can just be opened without a key or fob. Myself and our neighbors have reached out to Spectrum via multiple channels, and everything just gets forwarded to our community manager.As soon as our board is formed we are voting out Spectrum via dissolving and will look for another Management Company that actually cares about the communities that it oversees

I am being harassed about my new roof due to the color. It is a normal grayish color roof. Nothing in the bylaws or policy states roof colors. They do not answer the phones and take several pictures of my property. Lack of professionalism and communication. There’s someone in my neighborhood with a reddish color roof but they said they had no problems with HOA. This is harassment and I have filed with BBB.

Awful company. Fined a women in a subdivision over a memorial of her 2 year old son refusing to grant hardship. Would never purchase a home with them as HOA and will make sure I tell everyone I can of this story. All the new military arriving to the area. The contractors. Realtors. Anyone and everyone who will listen, I will tell this horrible story to. Absolutely awful

Dache, the ACC coordinator working for Spectrum has been excellent to work with on 2 of our home improvement requests. The requests were received and replied to in a timely manner with clear instructions for the needs to continue considering our request. Thanks for your assistance!

Absolutely awful company. Saddle Creek pool looked like a swamp for almost a month before they fixed it. Always issues with kids hoping the fence into the pool. The board is always rude and barely communicates. People are CONSTANTLY parked on the street, where you have to play chicken just to drive in or out of the neighborhood, and pray you either don’t hit a car or a child who might run out. Massive RVs and boats always in the road. Cars are being broke into, mail boxes tampered with, shady cars driving by taking pictures of houses, vacant properties with tall grass, houses that don’t have their yard taken care of because it’s the back yard and not the front yard. etc etc etc. Do they do anything about it?? Can we send THEM violations or fines for not doing their jobs?? No of course not. BUT you better make sure your garbage cans (that arent noticeable unless you’re looking to see if they’re there) aren’t on the side of your house toward the back or you’ll get violation! How this company has more than a couple of stars on here is beyond me. I have met way more people that are unhappy with them. Reviews are either paid for, bribed for, or from board members trying to 💋🍑. But I’m sure someone will pop on here to reply with “so sorry to hear about your negative experience, please contact us with your concerns”. Just know that the public responses on here don’t line up with any real life solutions to the actual problems these communities have.

Absolutely horrible management company. They don’t care about the community they manage and badger you about every little thing. We had our Christmas lights around our front door 1 weeks ago after Christmas and got notices saying it was an eyesore and to take it down or we would be sued. Yet a vacant property has grass over 3 feet tall for months now and they refuse to take care of it. Their fees are higher than the actual cost of the HOA and Nancy made it very clear they will not waive any fee even for extenuating circumstances and a one time hardship. They simply do not care about the community and will bother you about every little thing, yet not take care of the community when they can’t get money out of it. I will never buy a home managed by this company ever again. If you are looking into the Creekside community or any other community managed by this company I would strongly advise to find somewhere else.

I recently submitted a request for approval to Spectrum Association Management for a deck installation. I was pleasantly surprised by how quickly they responded, approving my request in less than thirty days! I am thoroughly impressed with the exceptional service they provided me. I would like to extend my gratitude to Randy M. for guiding me through the process and for taking the time to explain everything to me. His quick and kind responses were greatly appreciated.

Spectrum’s lack of communication and acknowledgment for errors made on account of managing our community has us looking for other options. As board members we volunteer our time to better our communities, we take time from our busy schedules to accommodate meetings to make sure everything works accordingly. Taking months to process claims and constantly changing our community manager left a lot of gaps, you guys need to offer better training and support to your employees, and take more accountability. We, as volunteers, do not get paid but you guys do!

Courtney Mullen gave us excellent customer service and took care of our request

Seems like a decent HOA management company however their Cred Card Fees ARE CRIMINAL! ! ! ! There is no reason to be charging that much in processing fees!

I was extremely excited to get my first home here at THE WOOD AT TRP but honestly my husband and i are regretting to move here. HOA has been nothing but a complete SCAM!! he get charge so much and for nothing. Nothing is really done here, there isn’t much here and to make it better what we do have is not available to us. The Pool has been an issue. Maintenance is not being done and the pool is closed due to it. Like where is the money going to??? it is summer and we can’t even enjoy the pool. We were sent an email that stated that the pool will slowly improve but instead it just got worse and the pool is fish pond green. It’s DISGUSTING!!!! More homes are being built and not a lot of amenities are offered. One small pool, small playground, NO BASKETBALL COURTS NO BENCHES TO SIT and yet there is a lot of space to have it. A lot of us residents are fed up with this situation and are gathering to sign a petition and hopefully it can get their attention or someone hire than them because this is getting out of hand. It need to get Fixed!!!

I worked with Courtney M to get a very quick approval for some home improvements needed for my house in San Antonio. Courtney was very thorough and clearly explained the requirements needed to get approval. I was able to move forward on my project within the week thanks to her outstanding help!! I would like to thank Spectrum and Courtney for their help and assistance!!

Dealing with the Wasser Ranch HOA was a pleasant experience. As this is my first time being subject to an HOA, I admit I was somewhat apprehensive; however, they have treated me fairly. I appreciate their thorough approach and professional management.

I needed to revise my application and Patricia Reyes was super helpful, professional and took the time to explain every single step and walked me thru the process. Thank you so much for all your assistance!Mourad

I contacted Spectrum Association Management and requested assistance in answering a question regarding homeowners responsibilities on shared common area specifically property lines. Jessica St-John contacted me in a very short period of time and advised she would look into my inquiry and follow up. She later provided me with a clear and understandable answer to my question. Excellent response to my inquiry.

I was very impressed and appreciate how quickly the HOA approved our request. We appreciate Daches managing our request and feed back so quickly.

I had an outstanding experience working with the HOA representative for coordinating our bulk trash pick-up. The customer service was exceptional from start to finish. The representative was not only efficient but also very friendly and responsive. They promptly addressed all our questions and concerns, making the entire process seamless. Thank you for the great service!

If you looking for a HOA team. This is your team. Our area hasnt been mowed for weeks. I think it should be left. With the waterway. That way change will come.

Ive been working with my HOA rep Vanessa Squires to plan our community egg hunt. She has been absolutely amazing in the planning process and was a huge help in organizing the logistics. I never had delayed communication from her and I was always able to get in touch to handle any last minute issues. Thank you Vanessa, I cant wait to work with you on the next community event!

I live in Valencia Enclave. I also serve as a Board Director on several pubic and private sector organizations. Additionally, I serve as a Public Official for both the City of San Antonio and Bexar County. Over the last 11 years, I have lived in Valencia Enclave. I was also on the first HOA Board.Lester Sump is our HOA manager. His professionalism and communication skills are light years beyond his predecessors, and he is deeply appreciated as a true professional manager! I am grateful that he is our manager!

Our Spectrum manager is Janet Mooneyhan. We have lived in our subdivision since 2008 and are original homeowners. This is the first time we feel our manager is really listening to us and is staying persistent with items that need to be done. Janet is a hands-on manager who is tenacious and detail-oriented. I am amazed at all she accomplishes for our subdivision and all the time she takes with us to get things done in a timely manner. We are thrilled that she is our manager and hope to continue to work with her for years to come. Since she came on board, other homeowners are talking about the difference -- very positive feedback. Thank you, Janet, for all the time and energy you use on our behalf. You are amazing!

Jessica StJohn (our property manager at Harvest Hills in Marion) has been very helpful with coordinating with me to get notices out to the community, purchasing and delivering gift card prizes for our events, and replying quickly to all of my many emails. All of this has been done during the busiest time of year for them. I’m truly thankful for her help and professionalism!

I’ve been on the HOA board for about 3 years now and working with Vanessa Squires from Spectrum has been a delight. She always gives us informative insights and advice on how to manage our community with efficiency and effectiveness.

Jessica St John is a rockstar! There was a bit of a billing issue that was due to the companies IT system. Jessica helped us ID and resolve the issue rapidly and then even came to our home to ensure we could submit the required payments on-time! She truly embodies the concept of customer service!

This company is terrible! We moved into our neighborhood in 2018 and NEVER had any issues with our Pool Key, Gate Codes, or paying our dues on time UNTIL the management company was changed to this one last year. They appear to be technologically advanced, but that is just a facade. To activate your Pool key (which they did not effectively communicate was even a requirement when they initially took over our neighborhood), you have to submit a form online. But if you hope to use the Pool on the weekend, make sure you submit that form during the week and during work hours (because thats what youre most concerned about during the week, right?). There is no systematic data validation of the information you enter and no automation tied to the reactivation. A human has to review it and approve it for your pool key to actually get reactivated.We have NEVER been late on any payments with any accounts in our lives until dealing with this company. We use autopay for pretty much everything. This company claims to offer autopay, but its not the autopay any regular user is accustomed to. Instead they offer recurring payments where the user has to define the specific dollar amount to be submitted and the frequency. And, of course, there are at least 3 separate accounts under which we are assessed fees all with varying assessment frequencies and charges. So as the user you have to stay on top of any potential charge changes to ensure you dont inadvertently pay late because the amount you submitted wasnt enough. Additionally, the ACH payment processor they use assesses an additional fee for paying via ACH, and THAT fee is assessed for every transaction. So now I have to pay that for every account for every transaction.I just received a past due notice for an account that wasnt even set up under our profile. Why we dont receive Profile level or address level reporting is ridiculous to me. Actually, it makes it clearer to me that this company cares more about nickel and diming their residents than actually servicing the accounts. The first fee was assessed in April 2024, apparently. Notices are sent via US Mail, but there is no context in a given notice that the account in reference is new or has not yet been set up for your address/profile. Had I realized it was a new account, I would have known to add it to our profile. But stupidly I thought, I have it on autopay, so it should be fine. Nope, this month we received a notice of it being past due with interest for the late payment as well as a $20 administrative fee. Awesome.So basically what well have to do to keep fees down is pay upfront for the whole year (and pad it) to avoid all the extra transaction fees and mitigate the risk of not paying enough and incurring interest charges.

My husband and I recently moved into Rolling Meadows Subdivision which uses Spectrum Association Management for their HOA. We are in the process of getting landscaping done in the front and back yard, as well as a patio expansion. We turned in our information and plans to Kristal who was awesome in communicating with us throughout the entire process. We received confirmation this morning from her that the committee accepted our improvement plans. The neighborhood is lovely and we looks forward to many more happy years here in our forever home!

I want to express my sincere appreciation for all the work and support Stephanie Brennan of Spectrum AM has provided to our neighborhood, Point Bluff of Rogers Ranch, and our Board of Directors. My fellow Board members and I voted to switch to Spectrum AM this past fall and it was THE best decision we’ve made. Spectrum AM is an incredible company and I don’t know how we survived without them. Our previous property management company, and property manager, frustratingly provided a fraction of the services offered by Spectrum AM. At the forefront of this support is our property manager, Stephanie Brennan. She is incredibly engaged with the Board and keeps us up to date on all our open issues and projects. She often takes the initiative to initiate action to resolve issues well before being notified by residents or the Board. She is an absolute pleasure to work with.

Jessica St. John is one of the best community managers SAT Energy has worked with. Always attentive and ready to solve any issue in a positive way.

Spectrum Association Management has always been quick to respond to questions and requests for services. Most recently, I submitted a request for approval to install new windows to the Architecture Committee. Although the policy states that they have 30 days to make a decision, they approved in less than 3 days. Great service!

Spectrum Association Management company was very professional and prompt to respond to our patio modification application. It was a fast and pleasant experience. We are very pleased with their help. I would definitely recommend. this company! Very pleased

Shelly has been great to work with and was quick to get our submissions reviewed and approved. Mr Perkins like always has been outstanding to deal with .thank you both for your hard work and attentiveness on our home and improvements!!

Want to be charged $450 a year for a small community pool that looks like a swamp? than this HOA is exactly what youre looking for! They make it harder for you to improve your own property while taking your cash for nothing... Id rate them lower if I could.

I put in our request for Improvement on our property andDache Hammonds was very helpful in getting us approved in a timely manner. She was very pleasant to work with and made things happen. We greatly appreciated her help and getting us moving forward without any delays. Thank you for help!

Lester Sump from San Antonio HOA Management - Spectrum Association Management - has provided excellent customer service to our neighborhood. We are so fortunate to have such a professional working with us to improve our neighborhood. His communication skills, conflict resolution skills, and friendly service is unparalleled. He is excellent!

This is limited to the Architectural Review Process. Courtney M has always been quick, friendly and helpful.

Eliel Perez, the Standards Manager for VWC in San Antonio, is always cheerful and extremely helpful with any question I have presented to him. He was extremely patient and thorough when explaining the requirements for an ADA addition to my driveway. He is an all around good guy!!

Honestly if I can give this HOA zero stars I would. Do yourself a favor and never live in a place with an HOA or get a petition with your neighbors to abolish it completely. When you get a house with an HOA expect to live in something similar to North Korea with Karen spies reporting every minute detail thats not perfect about your house to the company and a fine after. They expect a perfect lawn with water restrictions frequently in the city. No thanks. They say HOAs add value to properties (probably HOAs themselves saying it), that is a lie, run the other way.

Kimberly Morse at Spectrum has been awesome to work with. She worked with me throughout the day, keeping all parties informed, and addressed all of my questions & concerns regarding work to be done at our home. I didn’t think I’d even get a response to my email for days but she was prompt & professional! Thank you Kimberly Morse!

Hello Spectrum Association Management!I would like to give recognition to Noelle Hoyt.There was a time during the worst of Covid when the Corpus Christi team had some employees move on. Noelle was kind enough to organize a weekly meeting with other on site managers.The expertise that they brought for a year was extremely helpful and supportive at a difficult time.Noelle,thank you for your knowledge, humor and help!Chris VeatchKey Allegro Island Manager

I would like to give a HUGE shout-out to Chris Veatch, Key Allegro Island Manager. He goes ABOVE and BEYOND for all the homeowners. During inclement weather, he has helped homeowners with broken pipes, downed trees and secured property for homeowners that were not able to do so. He truly is a jack of all trades and they are lucky to have him in the office. Thank you, Chris, for all you have done and continue to do! You are the absolute best!N. HoytEncino Park Community Manager

Ive had great success when dealing with our local Spectrum Association Management office here in San Antonio. Tyrone P. has always been very responsive, professional, and extremely helpful every time I engage with the office. I really appreciate all he does and the efforts he puts forward to ensure quality customer service.

Thank you so much, Dache for helping me with my HOA property request. You were so helpful providing methods in which to gather the needed documents for the approval. Hope to work with you on the next property upgrade request.

We recently moved into a new home that needs everything. So we started the application process with our HOA for a shed, porch extension and gutters. Linda C. is the coordinator. She has made this process easy, clear and concise. She keeps in touch with us almost everyday and if the ACC needs more information to make an informed decision she lets us know and we submit it immediately. In less than 2 weeks we got approval for the gutters! We appreciate Linda so much for assisting us and keeping everything straight. Thank you!

Terrible people and terrible company. Go above and beyond to pick on people. Cannot catch a break with these people. And theres no way to challenge the fines without getting punished more. They go beyond the scope of their power.Fences are shared responsibility in my neighborhood. Im the only one getting fined. And you all dont understand that it takes time to organize the neighbors, money, and labor to fix fences.I would bet money that spectrum paid for positive reviews.They are neither prompt nor courteous of peoples time.

I just move to the Rhine Valley housing area last month and I needed help submitting a request to add a shed to my properly, I was blessed to have Mrs. Samantha assisting me to submit my request step by step and kept me up to date concerning my request. Mrs. Samantha is very knowledgeable about what the committee is looking for and will guide you to process in a non stressful way.07/17/2023I am totally blessed, I had to resubmit my request to install my shed and the process and the time it took was great, especially when you have Samantha working for you, I give her 10 Stars.Thank you Samantha

Worked with Dache Hammonds.Easy process, requesting homeImprovements to the backyard. Hoa reviewed maps, photos, etc and approved. Third time requesting with approvals, all were easily done

Spectrum HOA has been horrible lately with billing. I am in the Hills of Rivermist. They also managed a property I owned in the past also. That neighborhood had a playground and we paid our assessment once a year. This neighborhood has quarterly payments. I did not get a bill in the mail for 3 quarters in a row, but I sure received one for a bill plus late fee. Hmmm? I am so mad after paying them for so many years on time. They even gave me inaccurate information when I called last quarter. Our neighborhood has no amenities, and they basically just are a petty pain. I just paid the entire year so I do not have to deal with them.

Excellent and compassionate customer service!After dealing with the spectrum HOA regarding property issue, I felt I was getting no where. The issues that are still ongoing, started almost a year ago.Id Like to be clear, I am writing this five star review for Mrs. Jen Hill, a Bright spot in the organization!After speaking with Mrs Jen Hill, my wife and I have new found hope that our property issues will be resolved.Her human skills, more specifically her emotional intelligence is top notch. If spectrum had more employees like her, maybe they wouldnt so difficult to collaborate with.Thank you, Mrs Jen Hill!! My wife and I appreciate your customer-ARR

Very appreciative of Dache Hammonds for their helpfulness with my HOA property request. It went much smoother than expected, and I was very impressed with the level of care and responsiveness I received. Thank you, Dache!

Thank you Linda C with Spectrum! Having an HOA who ultimately cares about our community truly speaks volumes. I’m thankful and blessed to be part of my community. Linda delivers effective communication and her response time is top notch! I appreciate you! I requested an enhancement to my home and Linda kept in constant communication with me explaining the necessary items needed on my behalf as a home owner. Needless to say I received my approval within days. Timelines and communication is critical for the success in any project. Thank you for all of the updates and working with me during my busy work schedule! If there were delays it was on my part. Keep up the great work. Your efforts are noticed and appreciated!Natasha Lozano

Useless, 60 days waiting to get DENIED just concrete extension were to put garbage trash can. they dont answer even you ask what the right measurement. Wish Kith Management didnt left wiseman fronterra. Frustrating, Your begging them with your OWN yard that u cannot do anything prikin shite👎👎👎👎

My wife and I have joined the Belle Oaks Community in Bulverde, Texas and recently submitted plans for our new home. Upon submission of our plans, we received a quick response from Tyrone P who walked me through the process. Although on paper the process seemed lengthy, Tyrone and the Spectrum crew made it easy. When I send an email, it immediately, returned with a response. The Spectrum APP also makes it easy to keep up on things in the community while still living in California. Tyrone, thank you.

Jennifer Garza in the San Antonio office is the best! We were in the process of selling our home and unexpectedly needed our roof replaced ASAP. Jennifer responded immediately when we submitted our project request including our need to have the approval process expedited if possible. She helped us through making sure we had all of the required information and submitted our request to the committee right away. We got the necessary approval in record time and were able to replace the roof on time for closing. THANK YOU, Jennifer for going above and beyond to help us. It was a true pleasure working with you.

If our Spectrum HOA spent less time paying someone to drive around our neighborhood and write up people for having garbage cans on our driveway in front of the garage and more time fixing the security cameras at the mailbox so the people breaking into them can be caught or any other measures to keep out mail as safe as possible. Seems like a better way to spend our money.

We have lived in our community with this HOA since 2004. And we have been worked with them over these past few years on a few projects. Their process has always been easy to follow and more importantly, lines of communication were excellent in cases where additional data/explanations were needed from both sides. We were also pleasantly surprised at the actual turn-around times which exceed our expectations. Therefore, we are looking forward to enjoying our improvements and grateful that they are being successfully completed safely within both HOA and City guidance. Thank you.

Kristal C with Spectrum worked very quickly to get our house approved on a much needed new roof. The less I have to wait the better and she knocked it out of the park. Thank you for the much needed quick work!

Nicole Tufts has been an invaluable asset to our HOA and its board. She is beyond patient with residents concerns, thoroughly answers questions and concerns from both the members and board, and regularly offers sound advice to the board.I know that sometimes hers is a thankless job as some may simply associate her with enforcements, but we on the board truly appreciate her hard work on behalf of our community, as I know many residents have come to appreciate as well.Even before joining the board I had to reach out to Spectrum AM to assist with an ACC request, and their responsiveness and work to get the results we needed really helped ease a lot of stress over our project.

I would put 0 stars if I could. Ive been paying for the pools and amenities for 7 years. My pool card doesnt work and the staff member in the pool wouldnt let me in. I called spectrum for access to the pool they said someone would call me back when the office is open.

The Weston Oaks HOA Spectrum Association Management was so quick with our pool decision! They also had tons of information on the website that informed us as to how to apply and what information they needed from us, making it a quick process since we knew what to have on hand from the beginning.

Currently on the BOD in my neighborhood. Spectrum is hands down one of the worst association management companies, I’ve had the displeasure of working with. They have cost our neighborhood tons of unnecessary expenses as well as being poor communicators on issues. Most of the community managers are not even employees but contractors and hold no liability for their actions.Edit: We have fired spectrum. During our last few weeks with them they were completely non responsive and made sure to send us off with tons of unresolved issues.

I contacted Spectrum HOA with a request , and Iwas very pleased with their service, especially Courtney Mullen, she was very courteous and helpful.

Horrible service, has not taken care of the gate situation. After 20 years using the same gate remote to program our cars, as of Dec 2023, it does not work. Both vehicles do not work. We were never notified of having a new remote. Like I said our old access remote worked fine up until Christmas.This is not the first time this management has dropped the ball. Horrible crooked company. I’ve been after the vineyards to replace them for years.Do not use if considing for your HOA.

Spectrum manages the neighborhood that I currently live in. Stephanie is our manager and does an absolute fantastic job. She is very helpful and is always available even on her days off. She is always on time and makes sure to follow up. The management company as a whole is awesome, they very attentive and are always willing to help. Whenever I need anything they get it done extremely quick. This is the best management company that I have had the opportunity to work with in our neighborhood.

Jessica always responds in a timely manner and she is always professional. She addresses issues promptly and keeps us up-to-date on their progress. She is the best HOA manager I have ever dealt with.

I needed help when replacing/improving my fence on how to properly go through the HOA for approval. Geena Sanchez & Tyrone P were really courteous and informative on this matter! Thanks y’all

Were grateful for our Spectrum HOA community manager, Jessica Mangrum, at Knox Ridge community for her help directing us before the HOA board to ultimately, get approval for our gazebo project! 👍🏼👏🏼👏🏼👏🏼

Outstanding responsiveness and follow-up. Very happy with Spectrum HOA Management and especially Courtney M. for taking me thru the improvement request process from start to finish. Excited to have the new windows for my entry which a lot of neighbors said would not get approved - maybe by the last HOA but not Spectrum! Thank you Courtney M and the Spectrum Team!

I live in the Woods at TRP. I’m not really sure what my HOA fees pay for. We have one tiny pool and a small slide for thousands of homes. Our pool has been closed this summer due to poor maintenance. It is so green that it looks like the river walk and hasn’t been open for residents to use. It is the only amenity we even have, and it’s not even properly cared for. Where are our HOA fees actually going? Because it isn’t to our community.

I have had a great experience so far with Spectrum as our Neighborhood Association management company. I can log on to the website and use the chat agent for quick and helpful responses. I also have had great luck using email to ask questions and submit my votes for board members. I will update if anything changes, but so far we have been happy!

Always very helpful when issues arise and very quick to respond. I highly recommend, especially Annmarie Stairhime.

I wanted to take a moment to express my sincere gratitude and admiration for the outstanding work that the Spectrum Association Management (HOA) has been doing at Cresta Bella. The level of service and commitment to our community has truly exceeded my expectations, and I am compelled to share my positive experience.From the meticulously maintained common areas to the prompt and efficient resolution of issues, the HOA has consistently demonstrated a high standard of professionalism and dedication. The attention to detail in ensuring our neighborhood remains a safe, clean, and welcoming environment has not gone unnoticed.I appreciate the transparent communication and responsiveness exhibited by the HOA team. Whether its addressing concerns, disseminating important information, or organizing community events, the level of engagement has fostered a strong sense of unity among residents.Moreover, the proactive approach to improving our community and implementing initiatives that enhance the overall quality of life has been commendable. Its evident that this HOA is genuinely invested in the well-being of our neighborhood, and this commitment reflects positively on the entire community.I want to extend my heartfelt thanks to the entire HOA team for their hard work and dedication. Your efforts have contributed significantly to making our community a wonderful place to call home. I am truly grateful to be a part of a community with such a proactive and caring association.Keep up the fantastic work, and know that your efforts are deeply appreciated by the residents.

We moved into our new home a wanted to add a concrete slab for our hot tub. After contacting Spectrum with all the details they notified me that it could take up to 90 days to get a response. Knowing that my time was limited to install the tube being that we all ready purchased it and had to take delivery in two weeks, Jennifer put a rush on our request and we had an approval within two days. AMAZING!!!This is the first time Ive ever had to contact an HOA service and it was a very pleasant experience. Special thanks to Jennifer and the Spectrum team for all the help and fast response.

I can’t express enough how much I appreciate our new HOA. Our previous HOA never responded and lacked serious customer service. Stephanie Valle has contributed so much to our family being happy with Spectrum. I have emailed her SO many questions and she has always responded to me within a timely manner. She’s polite, respectful and very helpful. Thank you Stephanie!I’d also like to add that working with Bethany during all our improvements requests have been very easy and quick. She’s stays in contact with you and let’s you know what it is going on. All around, very happy with Spectrum!

Im working with Jen Hill for my house approvals and some urgent matters. I truly appreciate her support and the way she is communicating with me and trying to help me proactively. She completely understands the time sensitivity of the matter and the importance of the closure that we need. Lucky to have Spectrum managing our HOA.

I applied for a home improvement and the service was fast! Tyrone P. reached out to me the next day and told me exactly what he needed to approve it. The service was awesome, friendly, and fast! I thought it was going to take weeks to get an approval but Tyrone helped me get it done within a week! My wife and I are ecstatic to get our project going!

Nicole Hoyt loves her community and makes this community inviting and friendly for all out neighbors.

The process was very good. Since I have not experienced an application request like this before the requirements seemed somewhat daunting in the beginning. Once I became familiar with the emails the process smoothed considerably. I mostly communicate by phone at work so this means of contacting each other to this degree was a new experience. Thanks, I learned a great deal going this 30 day experience.

Ive not had any resolution to an ongoing issue in regards to a land infringement that I called about. They told me the Mgr of our HOA in my neighborhood would reach out to me but he never did.This was my second attempt reaching out to the HOA representing Vista of Carmona Hills.However they emailed me and added a violation about a Trailer they accused me of owning which wasnt even mine as well they literally never research who owned it.It was parked on the street, the city owns the street not me. It definitely wasnt in my driveway though!!!I certainly wasnt going to say whos Trailer it was because its the HOA Site Mgrs. job to do their own research.They just assumed the trailer was mine without running the license plates of it.I asked the HOA customer service to inform the site Mgr. to not email me or warn me with assessing me fees when he didnt have the facts first.They are into collecting association fees however they could care less about resolving issues. SMDH

Working with Nicole Tufts has been a great experience! She is a knowledgeable, helpful, and well-spoken manager. As a vendor who deals with a lot of different types of managers and management companies, its refreshing to work with someone who has such high standards for their own work. Thanks so much for everything you do! - Deann Moore, Blue Door Landscaping

Im living in Sonoma Ranch since 2006 and its always a pleasure to speak with Mr. John Soliz (Sr. Community manager) regarding any issues we have in our subdivision. Mr. John is always there to help and this time also we had a major issue of a huge pothole in our Subdivision which was taken care by the help of Mr. John Soliz.ThanksAmarjit KocharSubdivision - Enclave

I was having issues with my gate remote. After Spectrum attempted to correct it without success, Anthony issued me a new one and got it sent out asap. Thanks!

Amazing support and customer service. Always available to answer questions and provide board members with guidance and direction.

Lester Sump (spectrum hoa manager) is great to work with. He is a great communicator and made scheduling and invoicing easy . Overall great top-notch service and community manager

Total Crooks. I had a balance that was passed due. I paid them $250 with $70 of admin fees left on the account. I wanted to dispute these “Admin Fees”.Within less than 30 days from my payment they charge another $140 in fees! I called twice to dispute this charge and spoke to two people who just give me the run around. All they do is read things back to you that you are aware of. They didn’t care about the payment I just made or my issue. They said they will send me documents to start an official dispute, and I will keep being charged every month in the meantime. Very unethical and sad way of doing business. These people are just waiting to take advantage of homeowners.

This review is specifically about our experience working with Angela Jones, the Community Manager for our neighborhood. A car crashed into the HOA owned portion of the fence that borders our back yard. The process to have it repair was long, but she kept us informed every step of the way. She took charge of coordinating with the HOA Board and the repair service provider. My wife and I are grateful to have had her support. I dont know what we would have done without her help. Angela, thank you!

As a Board Member currently working with Spectrum, unfortunately service has been seriously lacking. They’re quite expensive and were doing well at one point years ago, but as of late there is little communication or response, lack of being firm in violations, and when residents call in they’re forwarded to the San Antonio office. We have reported countless issues that require attention and repair and they don’t get taken care of. For example, I’ve been reporting our non working sprinklers and low water ponds for months now and they still have yet to address. They should’ve been noticing the dead grass and low water levels on their site reviews! Their site drives are a joke. We have to constantly point out the obvious to them. I think the driver just whizzes by and doesn’t care or maybe they aren’t even driving by. Residents constantly complain they can’t reach any one. It’s excuse after excuse from them. The manager actually told me to be patient. When “patient” is what we’ve been for months now. And we are just a small community of 100 homes. We likely won’t be renewing.

The HOA takes good care of my neighborhood on the Northside of San Antonio. I’ve had pretty much all of my requests approved in a timely fashion.Tyrone has been a big help in keeping me posted on the status of my requests. He even lets me know if a request is needed or not for minor repairs/changes.

Morgan Riley is such a devoted, friendly Community Manager. I can always depend on her to have a quick response to our community needs. It is a pleasure to work with her. If Morgan Riley is your Community Manager, you know you are in good hands. The major reason the Board is willing to stay with Spectrum is because of the awesome customer service of Morgan Riley.

My Experience with Spectrum Association was very good. Andrew Hale was very understanding and was aware of my sense of urgency to get this project done. He displayed very good due diligence on my application. He responded to my application in a timely manner and made sure that the structure met all requirements in regards to Property Setback and compliance with the rules for the materials to be used. I feel very comfortable in starting my project now.Andrew also expressed to me that I should acquire any and all City and County Development Agencies permits before starting.Thanks Again to Andrew

Josette has been incredible to work with- from our first time contacting her as new landowners in the Canyons with so many questions to becoming actual homeowners- 3 years later. She has guided us every step of the way with her knowledge from our house plans during the horrific and ridiculous circus of an approval process and through battling it out with the awful ACC we have- Another clown show.Josette is an asset to SpectrumAM and without her they wouldn’t have a leg to stand on. Josette has always treated our issues with transparency and sympathy during what seems to be a never-ending cycle of harassment from the ACC & HOA(SpectrumAM).If and when she may not have known something there was never a time that Josette put us to the side. She tackles every obstacle as if it were her own. Her efforts for the residents go miles long and is very appreciated. Although it is out of her job description, Josette has answered a call/ text after hours just to provide peace of mind.***SpectrumAM & Architect Committee should both take note and follow in her example as there are A LOT of issues with this company and their inconsistency - especially with fairness.Thank you, Josette, for always going the extra mile to help your residents and make everything better to the best of your ability. Thank you for your patience and understanding every time we needed you. Thank you for your prompt responses. And thank you for treating us like we were your own family when a situation seems impossible.

I sought approval for a roof shingle replacement on my home and once I had all the information that was requested, Spectrum was amazingly quick to respond and surprised me at how fast the approval took place. Thank you Spectrum for your timely response.

When Ive had to reach out to Spectrum Association Management, Dache Hammonds is always very responsive in a timely manner providing detailed information. I appreciate this type of professionalism, consideration, and care.

Everybody @ this management company does a great job at keeping their communities in an outstanding condition and residents happy

My husband and I decided to spruce up our lawn with landscaping. I was skeptical when reaching out to HOA because Ive heard the process can be long and tedious. The Spectrum website was so easy to navigate. The improvement project link was readily available and easy to follow and it did not take me long to fill out the application. I filled out the application on a Thursday, received confirmation of receipt of application on Friday, request for additional information on Monday, sent it in on Tuesday and was approved on Thursday! I was very pleased with the responsiveness of Kristin and so thankful she was able to get this done in a timely manner- especially when I was quite nervous the whole thing would last much longer. Thank you for being on top of it. We are looking forward to the completion of our project!

Our Spectrum community manager, Vanessa, is very responsive and a pleasure to work with.

I recently placed a home improvement request to the HOA. Dache kept me informed of the ongoing situation. She reached out as soon as a determination was made by the committee review board. I am appreciative of the communication Dache provided throughout this process.

My experience was quick and easy. Great customer service!

Spectrums time management and communication was top notch. It was very easy getting my shed approved. I look forward to working with them again when I am ready to work on my patio 😊

Spectrum AM has an easy HOA improvement request process. And Randy M. did a speedy approval (less than 24 hours) of my request. Great job overall!

SpectrumAM oversees our subdivisions property management in San Antonio. While there have been challenges with community rules and oversight, I do want to commend both Stephanie Brennan and more recently, Lester Sump for their help and support. They have been both helpful and responsive there are outstanding requests or questions to follow up on.

We live in The Crossings at Spring Creek and I was very pleased with how professionally and quickly the homeowners association worked with us to get our improvements approved. Jennifer Garza was a delight. After we submitted our request, she ask for some clarification which we provided. She then submitted our request and we got the approval within days. I feel like she knew the right questions to ask and she was very helpful in the process. Thank you Jennifer and thank you Spectrum. Please open our swimming pool though! This plandemic sucks and we want to swim.... maybe we could just sign a waiver or something. But still 5 stars to Jennifer!

Thank you to Spectrum and our HOA for assisting us with our latest home renovation project! We so appreciate your prompt assistance! And special thank you again to Tyrone! :)Additional update: I also wanted to share that the proposal submission process was very easy. The online form walks you through the process step by step to ensure all necessary components are added. My husband and I added additional details to help ensure our building plans were clear. We greatly appreciate how quickly we received our response from the HOA. Thank you again!

I recently had some issues I needed some help to deal with. I contacted Spectrum and they helped me to reach out to my community manager for assistance. Everyone from Spectrum to the community manager (Tyrik) were helpful, professional and caring of my needs. They also have a convenient app to use. I am pleased with the way my subdivision is represented by Spectrum and Tyrik.

Dache was very helpful and efficient during the property improvement request process. I was given regular updates on the status of the project, which in my opinion, makes the process a lot less annoying.

I want to extend a HUGE thank you to Maria Robinson at the Spectrum AM office. Maria has been a huge blessing to me over the past 8 or so months. She has always been very quick to respond to any and all emails Ive sent to her regarding my account. Anytime Ive had an issue on my end or might be a little late with my payments, shes the first person I contact and has been extremely understanding everytime. A couple months ago I emailed Maria asking if she could type up a letter for me regarding my account and she did not hesitate one bit to get that to me. That same letter helped me out tremendously on my end. I can honestly go on and on about Maria and everything shes done for me, even though all our communication has been through email.Maria, thank you so much for your understanding regarding my account. Thank you for your professionalism, the courtesy youve always extended to me and your overall help. You truly are a blessing. Thank you, Maria, for everything. 🙏🏽

Spectrum became our HOA management company roughly 1 year ago and it has been a good experience. They are communicative and respond quickly to emails when help is requested. My only request for improvement would be an actual phone number on the website where our HOA account is located to facilitate another method to contact. Overall though no complaints at all.

Excellent customer service provided by the Spectrum HOA property improvement coordinator, Lauren. She provided timely updates to my request which resulted in a very good experience for me.

Josette was very helpful recently with a couple POA issues for me. Her responses were timely and complete and she even initiated and obtained a waiver request approval for me. She made it all much easier than I expected.

Not at all impressed! They fail to communicate with the residents. They are sub-par at having residents adhere to the covenant. They were wildly unhelpful when we attempted to update our covenant. They couldn’t even find someone to hang the garland and wreaths on our front gate this year, despite it being a line item in the budget. Would not recommend!

Extremely pleased! I was at first dreading the wait for my approval for a new improvement to my property. The contractor I used gave me the needed documents and told me to reach out to Spectrum to start the application process. I went online, and to my surprise I could fill everything out and attach the needed documents. I sent in my first draft, not realizing I should have used more pictures and colors to show what would be done. The very next day I received an email asking for some clarification. I promptly responded, and within 4 hours my project was all APPROVED! In less than 48 hours, my application was reviewed and approved. Thanks so much for making this an extremely easy process! Keep up the good work.

Lisa Mejia is incredible at customer service for Spectrum Association Management! Her grace, sense of humor, unmatched genuine patience, knowledge and always pleasant disposition not only demonstrates her natural fit and gift for working with people on tough topics but shows how much she cares about residents, their HOAs and Spectrum as an organization. I have worked with Lisa through a variety of different HOAs and she is consistent with her brand and phenomenal service. She truly is a model for kindness, speed, and accuracy in her role and we are so blessed to have her as our management association representative.Spectrum Association Management is truly blessed to have her on their team and representing the front door of all homeowners.Sidebar: She deserves a Keurig at the front!