TRU Asset Management

I have not had the best experience so far. I dont get responses back from them they way that I respond back to them (quick). I ask several questions about things that never get answered because I never get a response back. Someone who showed my house accidentally locked the bottom lock when they left (I did not leave a key behind but the top lock is vivint) and they have yet to get maintenance to fix it. I dont feel like they are very eager to help you rent your home. I can change my review if things were to change. But they still have yet to. I would choose another company to help you rent your home.

Definitely not a company you want to deal with. They will harass you for every little thing but ignore you when there is an issue that needs to be fixed on their end.The air conditioning has been an issue ever since we moved in 2 years ago. They will run the price up every chance they can and they are not honest in handling issues. They also enjoy tacking on extra fees so your rent is not what is stated.They have a lot of loop hole talk in the lease so they can get away with just about anything they choose to do. And they seem to have a high rate of turnover for their employees as we have not been able to work with the same people very often, since moving into the property.I highly recommend that you pass on any of the properties that Tru Management (formerly called Bridgeman properties) has to offer because it will definitely be a difficult place to live having to deal with them.

Kristi has been amazing and so helpful in the process of leasing our home. She is super sweet with incredible energy and is always available to answer any questions we have!

Martha Benavides was sadly very unfriendly and unhelpful during my brief time in looking to rent a home with this company. Martha quickly steered me away from renting, so thank you!

Our move into a beautiful new rental has been pretty rough - but were still so happy and feel very lucky we were able to move into the home and begin working with TRU. We found out from neighbors the house had been empty for a long while, so its not anyones fault for the issues that have occurred. Issues is too light of a word - its been some pretty uncomfortable situations to deal with.TruAsset has really blown us away with their courtesy, care, and consistency. I give a big A++ to Mick who is responding to our concerns even on a holiday for a non emergency repair. I give an A+ to Alexa, who dealt with me from application to panic over move in date.Our issues are still ongoing, but were very pleased with the response time and proactive attitude. Our previous rental company experience was a complete nightmare (I wish I was being dramatic), so its been a relief to not be facing these things alone!

I have been with Bridgman since 2016. Great company to work with. Since day 1 we worked with Bryan Shipman super helpful agent also Jason I believe he’s the owner really nice and reasonable guy. The reason why we had to move on from this perfect little home that we loved and took care off for many years. In the past year or so they switched agents and assigned Alexa to oversee the home. We realized real quick that we where not in her best interest almost like we where the enemy for some reason. Dealing with her was extremely stressful she really made our last year in this home absolutely miserable. We had this terrible vibe from her like her goal was to make us move out faster. There is absolutely no reasoning with her until Jason would get involved. If it wasn’t for her we would have continued living at the home where rent was always on time home was always clean. Oh well. We moved out got our deposit back and moved on with good intentions. Just want to say thank you to Bryan Shipman for being our agent when we just moved in and also Jason.

My wife and I continue to have a great experience with Bridgeman Property Management. I have zero issues with receiving rental payments on time, and I consistently receive statements and notifications via email. They have an easy to use owner portal which we are able to pull reports, statements, maintenance or repair charges, and tax information. I have been working directly with Patrick Casey, who has provided amazing support and professionalism. He is able to advise and recommend whats best for the property. He has also provided market analysis for similar homes. If there were a Bridgeman Property Management at other areas, I would recommend homeowners to sign up immediately. Bottom line, they provide a great service leaving homeowners worry free.

We moved in to a home that was not ready , painters they hired made a mess , been without heat with in 7 days, garbage disposal broken , water heater not working properly and lots of other issues, You try and send emails they take forever to get back , lady who answer in front desk ask a million ? And says she will pass problem to Alexa or whoever and still no reply till a long time, We know we’re renters but treat us fair we’re human, only person I can say helped was Relator Martha she deserves a pat in the back, as far as everyone else need my professional skills and more communication and please make sure everything ready and working don’t wait till tenant moves in and let them find out, hire a person to check everything, run the ac unit run the heat system , check hot water , run that for awhile, check sinks check garbage disposal, simple to do before someone move’s check everything, don’t let tenant do the job, that’s why owners hire you guys ,

Considering moving to this companys new apartment complex on Ingram Road? Just giving my fellow renters a courtesy heads up about what to expect.I watched these apartments get built over the last several months - That place was built with sticks, Elmers glue, and a nice mint green coat of paint to hold it all together.Unfortunately thats common will these new apartment builds. They look great on the outside but structurally theyre the equivalent of a 6th grade science project. Youre gonna need headphones to keep all the sounds out from your neighbors AND Ingram road. It is LOUD out here with the traffic, yall. Good luck fellow apartment renters and stay safe out there.🙏

I have been a customer of Bridgeman Property Management for several years and have am extremely satisfied with the attention they have provided to my needs and that of my rental property. In particular, Erika Olazabal is very pleasant to work with, is always extremely responsive and offers many recommendations to help with my rental property needs. Not being in the city where my property is located makes it difficult for me to handle situations that arise, however, having the Bridgeman Team and Erika by my side makes it all worth it. I highly recommend them to anyone needing their services.

So, we were having some trouble with a tenant, and honestly I was personally on the edge of a breakdown. The tenant had cause significant damage, and was being a genuine bully. Jason (the owner of Tru Asset) took personal control of this, and has made myself and my husband feel so much security and confidence in his ability to fix things, and there is literally no way I can accurately put in to words the relief I feel at knowing this situation is in competent hands, and that I do not need to feel the stress this tenant caused. Thank you so much!

As a real estate professional for over a decade I know two things: I love my job, and I *never* want to be a property manager. Its a nearly-thankless job of caring for clients and managing tenants expectations & personal needs 24 hours a day, 7 days a week. No thanks.Thats why when we decided to invest in a rental property we went straight to the pros. From compliance with property code, to thoroughly screening tenants, Erika at Bridgeman Property Management has been providing us with excellent service for the last 4 years, and we really hope to continue on this winning streak with her and the company she works for.Day in and day out shes there; keeping our tenants happy and dealing with dumb questions from me, and she always does it with a smile. She knows her stuff and keeps us above board. Thanks for everything, Erika & the whole Bridgeman Company!

For years, while we were stationed overseas, Bridgeman managed our property, and we assumed they were doing a great job. When we recently decided to sell our rental, however, we have had nothing but problems. They refused to hold the renter accountable for damages, and turned over our itemization for us to complete 5 days before it was due to be in the tenant’s hands. They cannot account for a missing washer and dryer that were part of our management agreement with them, nor will they take responsibility for water damage that went unreported for years while they were “managing” the property, costing us thousands of dollars in repairs. They did not enforce rental contract conditions for tenants, including filling the water softener and changing air conditioner filters. They left the tenant’s trash on the property and did not respond to requests to have it removed. They were slow in having the move-out inspection completed, and threw a fit when we chose to have our own contractors complete work on the property. Instead of discussing any of the listed disagreements civilly, the owner and our PM called together, presented with a “sit down and be quiet and listen to me” disposition, and refused to discuss points of disagreement, claiming that we had broken the terms of our contract by hiring outside contractors. After consulting 2 lawyers, we are sure this was not a condition of the contract. I find it shameful that they tout “veteran owned,” while failing in their obligations to this military family who put our trust in them.Edited in response to reply:While *some* of the details in the response are true, the overall message is not. We responded to every repair request promptly and, as far as we were given to know, effectively. Yes, when Bridgeman took over our home, they oversaw repairs in excess of $10,000 to bring the house back to a habitable condition. Turns out, some of the execution was not up to our standard, but we did not know that until we were on the property this spring. In his rebuttal, Jason has cherry-picked just enough facts to appear to make a sensible argument, much like a newsroom pundit; however, on closer review of the evidence, his argument can be proven indefensible. It is this combative, rather than cooperative tone that has shaded our closing communication with Bridgeman and, ultimately, contributed to our poor opinion of their service.

Bridgeman Property Management is absolutely the best management company I have ever encountered! Erika O. is just phenomenal. Her customer service for the owner and renter is top- notch and I would never want to use anyone else to manage my properties!! Erika handles any maintenance, inspection needs, communications swiftly and professionally! She ensures all properties are well maintained and per contract!!

I worked with Mr. Bridgeman to manage my property in San Antonio near the medical center. He did a wonderful job of finding me a tenant who kept renewing her lease and ended up staying in the townhome for 3 years. He handled all of the dealings with the tenant and although apparently she was a little demanding at times, he shielded me from all of that. He did a great job of maintaining my home, notifying me of any needed repairs, and handling dealing with the contractors. I just saw a steady stream of income every month deposited right to my bank account. When I wanted to sell the home, it had been so well taken care of that I got a full price offer which was awesome. I am very grateful to Mr. Bridgeman and will definitely be looking him up again should I purchase another rental property in San Antonio.

Worst property manager I have ever had the displeasure of working with. If you happen to get a lady by the name of Kathy Canto. She will ignore, block or be very vague with her statements. Renters beware. If I could I’d give a 0 out of 5. I put an application in on the 12th of this month with the expectation of receiving a call of email of some sort confirming approval and or denial of the property. My spouse called and was completely ignored by Kathy, I called and she picked up right away because my number had not been noted, the consensus of this review is my application had been skipped over due to “inactivity” and an incomplete application to which is was not aware of. No calls, emails, nor notices were given, just a termination of my application and my place in line to get a home. An application for the HOME was put in and a secondary “pet screening” portion was sent the day after the application was put in. Asking if I had pets for which I had already previously answered NO on the home application. But due to the incomplete portion of the pet form, my application was “archived” DELETED and my money sent back to me, an application that was submitted after mine had been pushed ahead, and I lost the opportunity on the home. 0 communication from their end and no help when it came to getting into a home, split decisions made without consulting myself or my spouse.

Dissapointed. We have lived in on-post housing or rental properties during my husbands entire 28-year-career in the Army. It has been a challenge to take care of rental properties over the years and we always try to leave the property better than when we moved in--treating it as if it was our own house. This was the case with the house we rented through Bridgman earlier this year. We did extensive work to the yard incurring a few expenses as a result. We have always received our entire deposit back from every single rental. So you can imagined that we were surprised when $190 was withheld due to two small patched marks on the wall. Please keep in mind that there is a good chance you will not receive your entire deposit back as they will charge you for what other landlords consider normal wear on a house.Also keep in mind that you will incur extensive expenses when moving out of your Bridgman property. Because we signed everything up front on the lease, we anticipated the costs, but it still stings when vacating a property. We spent in excess of $800 at the end of our lease. Over the years we have saved many of these expenses (like cleaning) by doing it ourselves and have never had a problem. Bridgman will require you to hire professionals for everything which results in significant expense. Weve also never paid $90 for a walk through. Again, they were upfront about all these expenses, but when you are in the craziness of moving/signing a new lease you may easily miss these expenses. Leaser beware!While the management did address problems as they arose, it became clear that it is a cookie cutter operation with very little personal involvement because the staff people literally manage hundreds of houses. When we had graffiti on the fence of the property, my husband promptly power washed it and was insistent that we notify the homeowner. We left a message for Bridgman and never received a call back. We were disappointed that there wasnt better communication. When a very nice man came to do an inspection mid-year, we told him about a few items of concern with the house. Oh, I only take photos, he politely said. So the one time a person representing the property management company come to see the house, were told that he just takes pictures. Anything else should be sent online to property meld.Based on our years of being tenants, weve had better experiences interacting directly with the homeowner, rather than a management company, as owners care about their property so much more than an organization that is doing it to make a profit.

Bridgeman did a great job as property mangers for a property I rented. Erika Olazabal provided fantastic support and was always quick to respond to any questions via email or phone. I had to break my lease early and Erika did an outstanding job scheduling and finding new tenants, which released me from my lease early. I would definitely use Bridgeman again as a owner or renter.

Don’t believe a word they come to you with!! You have been warned!! They tried to make me use their own vendors to have repairs done on a house built brand new in November 2017! All main systems were still under warranty with a 24/7 number to reach them! Once I said no using their vendors my property manager Bryan emails had a rude tone to them! They are not worth the review rating on here because I suspect most of them are from friends!! The refrigerator broke down on a Friday and was repaired on a Monday so that’s a weekend not an extended period of time! The tenants got a $100 refund for the spoiled food items and called me personally to thank me! Bridgeman properties...the most unprofessional company I’ve ever dealt with in my lifetime! They refused to close out the lease paperwork with the clients with three weeks left on the lease! They behave like they are granting you a favor and not getting paid for management! Again be careful with this company they aren’t what they appear to be!!

If I could leave more than 5 stars I most definitely would. Everything about my experience with Bridgeman Properties was GREAT!!!! Erika Olazabal was the absolute best. She went above and beyond time and time again. This was the best experience with a property manager I have had. I highly recommend Bridgeman Properties and Erika!!!

They are great while you are renting. But try getting your security deposit back. Takes longer than the 30 days which is the law. They are completely inaccurate in their refund methods and refuse to speak about it over the phone. And blame it on the homeowner. My money was paid to Bridgeman properties, not the home owner. Suddenly it’s against their policy to discuss over phone.And they sent me an email indicating if I did not remove this review they would seek legal action. Certainly makes you wonder. Everything in this review is accurate.

They have been a great help to me, especially Erika Olazabal who took over our account when we had pretty difficult tenants and she managed the property and all the needs with great professionalism and kept us in the loop of the process and anything that would come up. They have lots of years of experience and know what theyre doing. They are very respected in the field and its evident in their due diligence and thorough work to list, lease, and make sure the properties are well taken care of and its a pleasant experience for tenants and landlords.

I would definitely recommend Bridgeman Properties to anyone. Erika Olazabal and the receptionist Melissa are great people. They provided me with step by step instructions, great customer service skills, and they had exceptional knowledge in their field of work. I would recommend them to anyone. Thank you for the experience, looking forward to living in the home, and not an apartment.Thank you for everything.....

OUTSTANDING JOB!!!It can be a very stressful, difficult, sometimes very long time when selling a house. It can be even worse when one is states away. Without face-to-face meetings and having to rely on phone calls and emails alone, I predicted this to be a very rough process.My agent, Michelle Bridgman, proved my prediction to be very wrong. Her immediate responses, organized process, and informative options made everything flow smoothly. She never missed a beat, and nothing caught her off guard. Even when we had a potential buyer drop out of the deal at the very last stage, Michelle quickly assisted me with the paperwork to help me drop the deal and get the house back on the market faster than expected. Within no time, the right offer was made.Michelles professional, organized, informative, step-by-step process made me feel like I was right there. I cant say enough how grateful I am to her dedication and hard work in helping me sell my house. Nevertheless, THANK YOU!

I have been working with Bridgeman Properties for a year and a half and I have been very pleased with their services. They have been successful in finding quality tenants and have coordinated repair and maintenance services seamlessly. Their portal is effective for reporting purposes and my distributions are always timely. I would highly recommend them.

My team at Bridgeman property is phenomenal! Pompilio Alfaro always promptly answers my questions and gives me all the information I need so transition from renter to renter is smooth. Maybe Ive been lucky but I havent had any problems with my home other than normal maintenance and I get the best renters as well (Ive had 3 so far). Id recommend them any day. 10 stars if possible :)

If you want to get your money stolen rent with this company. I would never rent with this company ever again! They only lookout for the owner benefit not their tenant! We left this house in better condition than we received it and they still took 800 dollars from our security deposit messing up walls that where in good condition and blaming and charging us for it. even with proof of pictures of how the walls where the day we turn in the keys. Also pay for 6 months of air filter that I never received or got reimbursed for. And to top it off they owner came to do an inspection while we’re still living there opening closet and cabinets taking pictures and video of my personal things. I’m sure I can sue them for all this. But I’m not that type of person. Just want to warned those who are looking to rent. DO NOT RENT WITH BRIDGEMAN PROPERTY MANAGEMENT LLC!!

Erika Olazabal is the best agent we have worked with, she keeps us posted on the property she manages for us as well as updates on any repairs.She is very professional, friendly, always smiling and easy to deal with. I highly recommend her for any property management. Thank you Erika for all you do for us. You are the best.

I enjoyed Bridgman Properties being my landlord. They are very polite & kind. Whatever you need they get the job done, Respectful & in a timely manner. They make it easy to pay your rent online. It’s a lot of benefits you get when Bridgeman is your landlord. They are the best & I had my share of landlords not doing their job.

Since we placed our rental property into the care of Bridgeman Property, we have enjoyed transparency and smooth running all the way. Even while we are in different countries, Pompilio Alfaro has consistently kept our minds at ease and is always ready to answer our call. We feel in good hands and appreciate his professional and friendly manner. Id highly recommend this company to anyone renting property.

I would own no rental property without Bridgeman property management. They are prompt, fair to both the tenants and the landlords, and in every instance I have had, they get service done as soon as possible.The vendors they choose to repair and fix issues more than make up for the management fee because they have contracts with these vendors and negotiated pricing that I could not get on my own.I looked at other management companies and when comparing service, cost and timeliness of action I see them as the best option by a wide margin

Jason and his team have been managing our home since 2012. Being in the military and having to move ever so often, finding someone to manage your home while looking out for your best interest is difficult to find. We interviewed many property management companies, and did not feel confident in their services. Then we found Bridgeman Property Management. After speaking with Jason, we knew we finally found a company who we could trust with our home. They have made this process less of a burden on us.

My experience with Bridgeman Property Management has been excellent. Denise Candelario was very helpful and informative during the whole process of preparing my property for rent. They are very honest in how they conduct their business. I would highly recommend this company.

Jason, Erika and their team treat our investment property as their own and are very thorough in the work they do. The communication system they have implemented is very informational so we always know what is going on at all times. We appreciate their expertise and advice in taking care of all matters with our rental property. We highly recommend the Bridgeman Team.

After two horrible experiences with property management companies we have finally found the perfect fit for us! Our property manager Pompi continues to keep us informed on our properties and their immediate needs. The evaluation process they use to place tenants has kept great tenants leased in our homes. The company portal is easy to access, to handle all forms of work and communication. Our peace of mind had been restored with Bridgrman Property Management.

Bridgeman Property Management has managed my rental properties for years. I have been extremely satisfied with their service. I am always made aware of repairs requested by the tenants and they are addressed in a timely manner. I also appreciate the assessments on my properties to insure any preventive maintenance is completed to maintain the value of my investments.

Jason at Bridgeman Property Management is simply superb. We have been using this management company for nearly six years. They are quick to email back, find good and lasting tenants, and truly take care of our property! Highly recommend this excellent management company.

Just got my house in San Antonio rented. Alexa Almaraz with Bridgeman Property was excellent. She kept me informed throughout the whole process. I will definitely call her next time I need a good tenant.

Erika has always been super helpful since Ive been dealing with Bridgeman Property Management. She has always made her self available for anything that has come up. Any time I had a question, she was sure to find a solution. Thanks to her, my experience with Bridgeman has been pleasant.

Erika and the team at Bridgeman Property Management provided an exceptional renting experience. Professional and responsive service were complimented by the great online management tools. The property was well maintained and the thourough support provided from Erika and team made the whole experience from move in to move out a breeze. Highly recommend Erika and team for any property needs.

Bridgeman properties took over the house I was renting Mid-lease. I received no communication or preparation for such. We never did a walk through on the house, and it was in less than good condition. Today, I received the joke of a security deposit back after moving out. The staff always seem to be “going into a meeting” every time you call to speak with them. And by the time they reply to your emails, the business day is almost over. And they won’t proceed to get back to you until the next day. They charged us for leaving trash in the CITY trash can which the CITY picked up on its regular trash day.They also charged over $200 to re-key the property even though the form said the max charge for this would be $100. They also failed to give us our pro rated rent back. We moved out 13 days before the end of the month and no one has answers for us. Bridgeman is a JOKE of a management company! NEVER recommending!

Erika was fantastic as our property manager. She supported us with everything and made the rental process easy. When we needed assistance with the terms of our lease she was able to ensure our needs as well as the homeowners were met. Thank you for everything Erika!

I have been with Bridgeman Property Management since 2014, and I can only say positive things about them. They give an excellent professional management service and at the same time they always try to help you personally with any issue or problem that can emerge related to your properties. I am very grateful for all the services I have received from them, and I even live in another state, but the communication with them and their provided services had been wonderful. Thank you, Mr. Bridgeman, Mr. Shipman, and all the staff.

Best property management company Ive ever used. I recommend Jason and his team to everyone I know looking to rent or to manage their property. Jason managed my house for 4 years and helped me sell it in a few days. Bridgeman is by far the best in San Antonio.

I have been using Bridgeman Propeties since 2011. I have worked with Jason and Bryan. Two fantastic professionals, even with 7 hour time different they were on their game. Email was my primary way of contact, and they did not miss a beat responding to anything. If you want the best in propert management then you should use Bridgeman Property Management.

This is a great property management company. Easy to use website, easy process and great recruitment of tenants. Additionally, great team members like Erika Olazabal, that responds to any question at any time. And she finds resolutions to problems. Thank you Erica first for all that you do to help. And thanks to Bridgeman. Looking forward to getting another property that you all can manage for me.

Before I moved out, I paid a 1 months rent and moved out by the 11th of the month, paid a reletting fee which is a whole months rent and plus they have my security deposit which another month of rent. Only getting back $346.50. I left the house clean and lawn mowed. An emergency situation came up where I had to relet the property so I paid what I needed to pay and was expecting to receive my full security deposit back since I left the house better than when I received it. Dont rent with this company!

What an absolutely professional Property Management Company. They promptly answer questions, resolve any issues, and keep their promises. Excellent customer service from a Property Owner perspective.The only thing preventing me from giving them 5 Stars is due to the amount of time it takes them to process and disburse payments to Property Owners.Overall, I am very happy with this company and highly recommend them!

Since the day i rented from bridgeman the property manager constantly changes with out notice and you never know who your suppose to talk too. I have been a tenant for years and its always an issue with a work order or trying to get the work order fullfilled and communication and professionalism when there is any sort of issue is null or void.I will not renew my lease or recommend anyone to rent properties they manage. The homes are nice but the way they manage them is horrible I have never lives or leased any home from a company that seems more interested in receiving money than the quality of life the tenant goes thru living there. They pick and choose what to fix at there discretion if something breaks and they deemed it not important enough to fix or fix in whole they will either not fix it or. Basically put a bandage over the issue and say all better. I cant wait for my lease to be up a broken lease is the oly thing keeping me or i would be gone today😔

After purchasing my first rental property in San Antonio, I screened multiple property managers and was very impressed by Bridgeman. Their explanation of established processes across many different scenarios (construction, leasing, eviction) were robust and I immediately tested them in purchasing a house that required major construction.I was paired with Pompi as my point of contact for all property management related activities. Pompi was easy to get a hold of and honored a 24 hour SLA for contacting me. He handled gathering multiple contractor estimates, billing, construction coordination and filling the property with background checked tenants. I will be working with Pompi and Bridgeman as I expand my San Antonio portfolio.

I would like to pass along a Thank You to Jordon Bridgman of Bridgeman Properties. I have almost 10 years of doing business with Bridgeman Properties. I had problems getting my information loaded into the new system for a second time. Mr. Bridgman personally provided professional and superior performance in correcting and eliminating the problem. Mr. Bridgman and his Team are the type of people you want managing your properties. Mr. Bridgmans outstanding professional ability, determination and devotion to duty reflect great credit upon himself, his team, and Bridgeman Properties. I welcome inquires regarding the above.

Erika Olazabal is professional, knowledgeable and very attentive. My phone calls, texts and emails were always replied to in a very timely manner. She was available at all hours, day or night. Id recommend Erika to anyone needing a sales agent, consultation for future property rental/purchase.

They represented me properly as a homeowner who needed to rent out a property due to relocation. It may benefit homeowners to also do a walk through once a tenant has moved out because it is your home and only you care the most about your rental property. The company performs walk a walk through every 6 months and sends pictures and a report to the home owner which is nice but every inch of the home is not covered by the inspection. The company and personnel were always responsive and provided information in a timely fashion.

We are property owners and used Bridgeman Properties for 4 years. While at first, it was fine, when we terminated our last tenant earlier this year, we ran into a few problems that really affected the value of the property, including:-Tenant smoking in home without management consent-Tenant having pets without permission/deposits- Tenant not paying the last few months, and our property manager, taking more the side of the tenant by way of making excuses for them- The cousins of the tenant taking over the lease, illegally, without the knowledge of the property management companyWhile we understand that there are risks with renting properties, we felt that many of these issues could have either been resolved or managed a lot more quickly. Also, the property management company denied that tenant smoked in home, when it clearly was and there was even proof in front and back yard. I would highly discourage anyone from using this company to manager their property.

Bridgeman properties has really done well by us for out home. They took care of everything and respected our wishes while goving timely suggestion and advice. We decided to sell after renting and the transition was seemless. I would recommend them whatever you real estate needs are. A pleasure to work with and look forward to it again.

Bridgeman managed my house for me for a year prior to me selling. They did a great job and kept me informed with the property. All maintenance requests were handled quickly so the tenants wouldnt be impacted.

Phenomenal company that worked with me while I was in San Diego where I was stationed while I was active duty. Rented a newly built home for me in San Antonio until I was able to move into it over a year later. A great team that looked out for me and my home until my family and I was able to get to San Antonio. Thank you Jason and Bryan Shipman for the great work youve done!

Erika always calls me make and listens to what I say. Usually takes care of my issue.Alexa was very professional, answered my questions and told me what I needed to do to take care of my rent problem. Waived my late fees.Mr. Bridgeman introduced himself personally and matter of fact explained what had happened to cause my rent problem, then he showed me how to fix it. I really appreciated his casual manner.

We work with Erika on a Daily Basis as she manages multiple properties for us! She does awesome work and couldnt do it without her! If you are thinking of letting someone manage your Rental or Rentals, let Erika with Bridgeman Property Management help you!! You wont be disappointed!

Fantastic experience getting my home listed for rent with Bridgeman. They are veteran-owned and operated so everything runs just like the military: transparently, effectively and structurally. Very happy so far!

The service and support that we received was outstanding. We contacted Denise and she made herself readily available. Denise approached our desire to purchase a home with genuine care and ensured that we had the resources we needed throughtout the entire process. Her patience, expertise, and optimistic attitude was essential to our homebuying process. In addition, her communication was clear and her correspondence was always timely.

I paid my rental application fee and it was drafted from my account soon after. The property I was interested in was no longer available, no biggie...I requested assistance in locating another rental to match my needs. I have called everyday this week to be transferred to someone that could help. I have left numerous voicemails, text messages and have gotten nowhere. I had not seen these reviews prior to doing business with them, I regret it now and wish I had seen them to avoid this headache they are putting me through. I DO NOT recommend this company due to lack of communication and lack of interest in helping me! Please wish me luck in obtaining a refund...

I have now waited 10 business days for my application refund that I was told would be refunded in 3 to 5 business days. All I keep being told is they have no control over the bank releasing my money back to me. I have been more then patient and will be reporting this to the better business bureau as well.I am emailing with a representative and the money was withdrawn, not held and released. I am waiting for a resolution before I file with BBB. Thank you.

My wife and I had a two week notice to move from Hawaii (military) and the Bridgeman Team went above and beyond getting us into a house and working with us to do a video walkthrough of the house before we moved in. After we moved in we relieved the heater didn’t work and the next day they had someone at the house to fix it. As long as Bridgeman is with this property I’ll be here! Thanks again for everything you guys have done to take the stress off.

Erika Olazabal was the GREATEST property manager. I moved here over 3 yrs ago and had the worst experience with my first property manager from a different company. Erika is a force to be reckoned with. If you go to bridgeman you should ask to work with ERIKA OLAZABAL

I have had Bridgeman Property Management for years now a few times and I love them. If something needs to be fixed, they get someone out quick and at my availability. Never had any issues. I think theyre great!!

This is the worst property management company I have ever dealt with. The owner, Jason, is extremely condescending and rude. I had to request issues multiple times before they were addressed, if they were even addressed at all before I gave up. Jason raised his voice at me on more than one occasion, he said he didnt believe me when I submitted a complaint about a contract worker they used, and hung up on me. Very unprofessional company. I would NEVER rent a property through them again.

Military family friendly, very responsive. Never had an issue with the team. Its always a plus when you have direct communication with the owner of any company to voice concerns and get a solid respectful answer. I would seek housing assistance as a owner or renter from them in a heartbeat.

After 7 years of renting with BPM (between two properties), as stellar tenants, Im sad to say that the lack of communication while renting and the nickel and diming at move out at BOTH properties was very disappointing. Beware of all the hidden fees, and know that they will most definitely overcharge you for move out cleaning even if you have professional cleaners and receipts. 😬Editing to add that I never threatened anyone, and that your response proves how unprofessional your company and employees are.

I have been able to work with BPM as a rental tenant and owner. My main POC is Bryan and he is great! He is extremely responsive (to both the tenant and owner) and always answers my questions or concerns promptly and professionally. I feel comfortable entrusting my rental property to him and BPM.

WORSE property company i have EVER dealt with!!!! I would never recommend this property to any of my friends or worse of enemies!!!! The owner, Jason is extremely RUDE and condescending also extremely arrogant. The overall condition of the property wasnt the greatest but you get what you pay for, just didnt expect the property manager to talk down on his tenants with such arrogance as if you were a peasant who had no self respect. I would recommend to anyone whos looking at this property to save yourself the headache and look somewhere else.

We have been extremely satisfied with Bridgeman Properties handling of our three leased properties for over five years. They have an excellent team to represent us even though we do not live in the San Antonio area.

Great property management company. They take the hassle out of renting, particularly for those with full-time jobs that dont have time to deal with all that property management entails.Erika Olazabel handles my properties and I never have issues.

The people working for this company will not return your calls unless you keep calling several times to only be able to leave a message and not get the issue resolve. Be careful with the contract you sign because they will not honor all of it and once you surrender the property if you have any issue with the deposit, they will not help you in any way.

Pompilio Alfaro continues to impress and really went out of his way to make my tenants lives easy during the resigning process! I highly recommend Bridgeman Property Management!

I cant say thank you enough Erika for walking me through the home investing process. You dont know how much of a blessing you are. I had no idea of how to get started or what my options are in the rental market. Thanks again and I look forward to working with you in the very near future.

We were in search of a rental home and called to POC listed which was Jessica Sloan. Unfortunately the home I inquired about had been rented. We talked for a bit regarding what we were looking for in a nome. She provided recommendations on areas to live which made helped tremendously. Once we found what we were looking for she was super sweet and we did a live video so we could tour the home. She gave her input as well which made choosing our home that much easier. Thank you again Jessica for all of your assistance.

Really? Sent $25 to collections, no phone call no notice. Thats pretty messed up to do that over the tub needing to be calked. On another note Jason is rude and condescending. You could have discussed this with me by NOTIFYING me of the $25 you charged for work that probably wasnt even done. We also called you to make sure everything was okay after our move out date, you never returned our calls. Must be desperate for you to send $25 to collections.

Being a Landlord can be challenging at times. We are pleased to acknowledge that our property manager, Pompillio Alfaro, has been an invaluable asset and resource to us. His spontaneity and attention to our Tenants, as well as taking care of our property is exemplary. Our many thanks for what you do for us.- Wilson and Roslyn Jackson

David Harmon,Your 5 star review is very misleading, tremendously biased and completely dishonest towards the property management you are closely affiliated with. Integrity doesnt seem to be something you operate with. I googled your name and found that you are definitely attached to Keller Williams and BPM as a realtor. You may be truthful in your review, who knows....I doubt it. But to those relying on an unbiased source to ease their decision to use this company, your review is null and void and very unethical in the business practice. This also speaks volumes about BPM in that case. If every business utilized close affiliates or employees to give 5 star reviews on falsified services, us as consumers would have nothing to trust. You, David Harmon, have proved to be untrustworthy and I wouldnt consider doing business with any of your affiliations.

They were in charge of the house for several years, they did a great job putting the right renters in the house. The house was maintained, inspected and we didnt have to worry about if the rent was going to be paid.I would highly recommend this company.

Great property management company. They have been managing my home rental for over 5 years. They have handled every issue in an extremely professional and timely manner. Highly recommend them!!!

Good experience at 1st but when lease contract was over took for ever to get my deposit back and got half of it back. Not getting my deposit back right away but me in a bind. There quick to take your deposit but give you the run around to receive it back.

Awful people. They discriminate against disabled veterans and play games to get your money, waste your time, and keep you from getting into a home. If you have a service animal, be prepared for a slew of extra paperwork and borderline HIPPA violating questions and extra fees from a 3rd party website they make you go through. I reported them to the Attorney General, what theyre doing is terrible.

I have been pleased with the tenants they have found for my rental and they have assessed the rental rate accurately. These two thing are valuable and I intend to let Bridgeman Properties Management continue managing my rental.

My property is managed by Brideman and I am very pleased with them. They are experts when it comes to property management. Erika is the best. They are second to none! Highly recommend Bridgeman Property Management.

Jessicas proactive engagement and prompt communication was key to finding a home quickly and easily. She was well prepared for the showings with extra attention to detail for schools and counties to also inform decisions.

I have used Bridgeman Property Management for a little over two years now. I have been very happy with their service and would recommend them to anyone looking for a property management company.

Rocks Stars!! Michelle and Denise walked us through the processes with grace and poise. We would highly recommend them to our closest family and friends with the understanding that they’d be in great care.

Worked with them for 2 years as our property manager. They made everything very easy and were very responsive to any questions. I highly recommend them as a property management company.

Beware!!! They have hidden fees they dont advice you of. Those fees are due when you move out. I had an emergency, I reached out to them, asked to please return my call, I left plenty of msg, they never returned my call. When you move out they have you hire a cleaning crew. Theyll cost you $150+. Please beware

Worry free property management! I was acquainted with Jason thru a mutual friend- professionalism and communication are essential to homeowner and Ive had nothing but a great experience! Thanks Jason and Bryan!

Good communication between myself and the property managers. I have been using them since 2013, a few issues but they always have found a prompt solution. Definitely satisfied.

Denise is one of the most charismatic, upbeat and enjoyable real estate agents in the business, we enjoyed every second with her. Great job Denise!!!

I have worked with Erika in the past and she has done an amazing job on my rentals! I have and will continue to refer anyone I can to her!!

Alexa is very understanding and compassionate to the needs of both homeowners and tenants! She has gone above and beyond to accommodate us in all our needs.

I wanted to reach out to bridgeman properties in regards to exceptional service I have received while being a tenant under theyre managment mr pompilio went above and beyond everytime I needed a service call, he worked with me with my situation I had and kept me updated constantly I greatly appriciate this business....thanks.

We have delt with Erika with Bridgeman Property Management for a few years for our properties and highly recommmed them if you are looking for a great property manager!

Denise is a wonderful realtor. She is through and looked out for my interests as a buyer . I would recommend her for anyone looking for a home.

Such a pleasure to work with this company! Great communication, easy procedures and fantastic people! Would highly recommend this company for any of your rental property needs.

Bridgeman Property Management is great, I didnt live in San Antonio and they took complete care of my property. No issues whatsoever.

If you want to be scammed you should hire Bridgeman Property Management LLCif you want to lose your security deposit rent a house with Bridgeman Property Management LLC or on top of this have to pay them more money than thatif you want to waste your time in court to get your money back you have to do business with Bridgeman Property Management LLCI have sent you letters from the court to summon us and you have not wanted to respond, show your face and lets meet in court

I just want to thank Erika Olazabal and give her a shout out for being such a Great Property manager! She is very informative and very professional and i would totally refer my friends to her!

Denise Calendario went the extra mile to help me sale my property and insure everything transitioned smoothly. I will highly recommend her.

Excellent experience from start to finish. Alexa was very accommodating and quick to respond to any questions I had. Highly recommended.

The WORSE management company EVER dealt with!!! They are very unprofessional, rude, arrogant and a fraud! Don’t believe anything they say on your first meeting, lies they tell! They will ONLY tell you what you want to hear but turn around and do the opposite!!! I WOULD NOT recommend this company to anyone!!! Turn AWAY!!!!

Alexa Almaraz was very helpful in finding me a rental! I am very pleased and Thankful for her help! Highly recommend her!

Great company that cares and manages properties the correct way. they take care of the property owner as well as the tenant using great communication skills.

Really appreciate the diligent attention that we receive from our p.m. Pompilio. He is always willing to explain with patience what I dont understand. Very easygoing, and at the same time professional.

Jason has been our property manager for 8 years. We have been very satisfied with their service.

Erika is great with explaining detail on helping me rent out my house. Very professional and I highly recommend.

Personalized and thorough work. This company takes care of both the owner and their renters in a tactful and professional manner. Highly recommend!

Great management company. Weve never had a problem with them. They always work with you with good communication. Would recommend.

Best property management company that i have dealt with.Staff is very friendly and they have always taken care of my needs. Great job !

Denise Candelario was so professional and fought tooth and nail to get us our dream home! We couldnt of done it without her!!

Bridgeman property management was very helpful and there for any questions that I had throughout the process of finding my home.

Look at these scam fees these people charge. Shameful cash grab. Predatory.

Denise Candelario Is an outstanding realtor agent, she was very reliable and patience. Thank you!!

Been with Brdgeman since 2011 to manage my rental property. Great service and highly recommend!

Me/ Candelario has been helpful in assisting is find a residence. I would recommend her highly!!

I am currently looking for a rental property and Bridgeman Property Management has been very helpful in providing the information i need to apply for the property.

I have had the most horrible service in the last few weeks at this address and it has being 3 years since I have lived here. This will be my last lease renewal at this address.

So far so good. Veteran owned and run company, they have done a great job so far.

Bryan Shipman has been extremely helpful and responsive since day one, for the last 3 years.

Never had a problem. The owner is very nice and works with you if you ever have an issue.

I have been doing business with them since 2014 and they have given exceptional service.

Horrible to say the least and rude people to deal with. I would never recommend doing business with this organization.

Company is very professional and provides notification on a timely manner. I recommend their services.

She was professional and understanding what type of property we were looking for.

Everything about Bridgeman Property Management is amazing...choose no one else!

These guys are true professionals, I live in California and there is not other team I trust! Thank you!Rich

My experience with Erika has been great!

Best staff and very quick to address renters concerns.

On 2nd lease with company on a different house and everything couldnt have gone smoother

Awesome people, take care of issues, Alexa thank you!!

Pompilio Alfaro Jr.He is very friendly, excellent service

Alexa is awesome thanks for her hard work.

Pompilio is very professional & caring! Great experience

We have not had a single issue. Very pleased.

Great staff, they have taking the worry out of me renting my house. Thanks guys.

Very efficient and professional team. At competitive rates.

Very professional and has always taken care of anything needed.

Very thorough. Easy to work witb

Not very friendly individual to deal with. Disappointed!!

A bit inefficient. Maybe it was a fluke. I dont know.

I Would rent from this company again!

Bridgeman Property Management is the best!

Very professional and service is great

Very professional team.

I was under this Management company , Please be careful when you sign, Make sure over look at everything, They won’t give you all your Deposit back , We left house as when we rented it the first day , Carpet was never cleaned by a professional the house was never cleaned by a professional, They they just get Handy man Joe to clean , Then when you move out they say get a professional company , to clean house, Watch out for Luis very Rude , The lady anwer the phone is lost has no clue what’s going on , Very un professional company there just there take your money ,,, DONT DO IT I GIVE THEm 1 ⭐️