Club Wyndham La Cascada

Very nice hotel, good location. We were there for 5 nights and slept very well. We had an issue with our reservation and Stephanie, at the front desk, was a superstar! She helped us with some other minor issues and always had a big smile and radiated positivity. Stephanies customer service is outstanding!

Right on the San Antonio Riverwalk, easy access to the river! Room was spacious for 4 adults, stocked kitchen was a plus. The guest services were amazing! I cannot wait to stay here again.

What an AMAZING team! From J in Valet, Stephanie at check in and Asia and Violet at the concierge desk, we were blown away at the knowledge and kindness we received. We truly felt like family!!!! Weve visited many of the properties and hands down this will be our favorite! The 2 bedroom 2 bath we had was beautiful! The property was amazing and we were close enough to everything we could walk! We cant wait to return and see our new Wyndham family!! Thank you all so much for making our 9th Wedding Anniversary a blessed time!!The Bakers

We Stayed at La Cascada at the end of January.At arrival, we were told that parking would be $25 a day with include day of arrival and departure for a total of $150 for 5 days.We mentioned that we were planning to go to Big Bend National Park therefore we were leaving town for about 36 hours .They still wanted $150. What a ripoff!We ended up paying $12 x 4 at the public parking down the street.Then they said they would wave the parking if we attend a presentation.They Then charge us $111 for housekeeping which we are not normally charge as Wyndham owners even if we booked thru RCI.Then again they would wave it if we accepted to attend the presentation.We had a busy schedule and had no time, no wishes to attend a presentation which have became more annoying over the last 16 years of ownership.We have no intention of returning to La Cascada which house a training Center for Talent Transformation.We feel that we were punished financially for refusing to attend!

Our stay was alright, the place is renovated so it looks nice but they need to work on pest control. There was quite a bit of noise in the mornings and it’s pretty close to the train so not the most quiet area. But the staff was friendly.

I went for Time share presentation.The workers were nice for certain. But they want $95,000 for 300,000 travel points. After each time I declined, they offered discounts. The last offer was $4,000 for 400,000 points. Seriously.The gave me 2 $20 off vouchers for use a specific expensive restaurant s downtown San antonio. They offered a free cruise that you have to pay $150. Upfront to register and $150 per person as part of your travel before fees. Of and a free hotel stay with them that you have to pay for. It was a waste

Great location. Valet parking only and staff is immediately available for car retrieval and are awesome.River walk and numerous restaurants to choose from. Restaurants and River are in walking distance. Close to Americas Tower as well. The Alamo is also in walking distance.

Really enjoyed our stay here. The hot tub was great! And we got to paint a tote bag with fabric paint. Thank you for a wonderful visit to San Antonio!

I really liked this Club Wyndham. Bianca and Ominique at the concierge were super helpful in getting activity tickets. The roof top deck with pool and grills was very modern, but you have to wear sunblock up there. The daily activities were every day, but the activities they had planned were fun. The room furniture was somewhat worn, but I understand that the hotel is undergoing refurbishment soon. They have a vending machine and nitro coffee, but they also have free coffee/tea in the lobby every morning. My only complaint is that there are only two elevators, and it sometimes took up to 15 minutes for one to stop on our floor. Its two blocks off 6th St, so its relatively quiet (no loud music venues very close). The location makes it somewhat away from the tourist attractions on 6th Street or Congress, but it is walking distance (including steep inclines).

We didnt stay there as Club Wyndham didnt book us there even though we are Club owners. First they sent us to Gunter Hotel but it was being renovated but we werent told. Then, when we got there to Gunter and found out, there was no way to check in, and we called to what happened with our room. They said we were switched us to LA Quinta at another area, so we had to Uber again to it. Very disappointed 😞Nothing to do with CW La Casada just Club Wyndham failed to accommodate us where we had a meeting the next day at La Casada....weak!Reply to LA Casada on how to improve:I wouldnt know as I never was booked there to stay, though I am a Club Wyndham member and was to have a meeting there with Club Wyndham. If a Club Wyndham member is booked to have a meeting with Club Wyndham, I suggest that they are booked at the hotel where they are scheduled for meeting instead of several blocks away. which, to me, is extremely frustrating and disrespectful. Not that my stay was paid by Club Wyndham so why booked somewhere else to inconvenient the Club Wyndham member 🤔 Extremely disappointed to say the least!

I personally reserve making a 5💫 showing on most any review simply because I am difficult to impress.... with that said, my ratings for stay-cations are usually poor because of location, activities, and eateries.Well, I must admit that a 2 day stay didnt allow much with outdoor experience, which actually drives this review. In short, after traveling to several Club Wyndham resorts since 2018, Ive had good and bad experiences with customer service, but this location in San Antonio, Texas, has, per my experiences, the greatest customer service PROFESSIONALS Ive ever seen displayed off movie screen. And heres the kicker... they all behave as though they really Love being at work Working!! This group of CS providers cant wait to assist you!!! And Im talking about all shifts, including valet services. They even refer you to each other depending on your needs or questions on local places and todos...This is a must stay if ever youre in town!!!

This was my first time visiting this location, and unfortunately, I didn’t have the best experience. From the moment I arrived, things were off. I was greeted by an employee wearing sunglasses, who didn’t even offer a simple “Good afternoon” or ask how I was. The sunglasses made it impossible to read his expression, which came across as unwelcoming.Once I got past the initial check-in, things briefly improved. The lady at the front desk was very nice, but the rest of my stay was disappointing. I had a neighbor who was vaping in the hallway, which was incredibly frustrating. I had to call the front desk to complain, but the issue persisted.Additionally, I requested towels twice on two different days and never received them. To top it off, the rude employee continued to be unpleasant during my stay, particularly when dealing with valet parking.On the positive side, the location is excellent if you’re looking to explore downtown, and the rooms are quite nice. We stayed in a presidential suite, which was very comfortable. However, between the unprofessional staff and the inconsiderate guests, I was left unimpressed and cannot recommend this place.

Was able to get a deluxe suite this time - really enjoyed my personal hot tub whirlpool. I was attending a conference at the Riverwalk Marriott and it was a bit far to walk with a computer bag but otherwise fine.

Place was clean but outdated. Needs new furnishings. Our patio overlooked another condo so no view in room 514. Lots of crickets in the hallways, stairwells and a few in the room. Odd for sure. Least they werent roaches!!!!!

My first time in San Antonio and I was really looking forward to this place! It was a great stay. Rooms were comfortable and spacious, living area was nice. Bathrooms were clean (Shower was a puzzle to figure out! LOL) Employees were friendly and had fun events for guests! Valet were always on top of things, rain or shine. Thanks for a great time!

DO NOT BOOK WITH THIS PLACE!! Even though I was on the Wyndham website, a third party site, Extra Holidays LLC CHARGED MY CARD WITHOUT MY PERMISSION!!! And OF COURSE NO ONE at any phone number speaks clear English!! It is 100% FRAUD!!!! DO NOT WASTE YOUR TIME OR MONEY!

Would have been 5 star all the way but there were some amenities not available as they were remodeling the pool and some rooms

Overall the room was fine. The furniture was worn and could use replacing. We were disappointed that the hot tub was broken. The kitchen had everything we needed for basic cooking. The hotel location is fabulous. It is truly on the river walk. Pretty much anything you want to do is walkable for those who are able. Be sure to enjoy the river walk both day and night. We found the staff to be awesome. They were friendly and very responsive to any request. The hotel has activities daily that are quite nice as well. Pay attention as who doesnt appreciate a free cocktail or snack? All in all, a great place to stay in a great city.

The rooms are nice with a fully stocked kitchen, dining area, washer, dryer, sleeper, and more. Our particular room had a few repair issues that they fixed immediately.The customer service is exceptional 👌from the valet to maintenance staff 👏.No free parking anywhere and valet is $25 day, so that really sucks for owners.Free activities daily for the family.

This location was very nice and accessible to the riverwalk. The walk was not bad at all and very relaxing. Guest services at check in was really nice and helpful. I definitely didnt like nor appreciate the member service people constantly bothering me about a member update. NO means NO and they would not stop. Calling room phone, cell phone and even approaching as we walked through the lobby. Let me enjoy my vacation please.

This hotel is beautiful. Close to everything in San Antonio. 5 mins from the Riverwalk.

A great place to stay on the south end of the Riverwalk. Quiet away from the hub of Riverwalk. Staff were accommodating and friendly.

Relaxing 3 night stay. We enjoyed having a 1 bedroom with outside lanai. The room had plenty of room, bathroom and bedroom each had sink for morning prep. We didnt really do much cooking, kicking seemed well equipped though. Easy walk to the main commercial area of River Walk or a short Uber ride if you are tired.

Room and area was nice. Service was horrible. We left behind a very expensive lamb skin woman’s jacket. I called them when at airport 30 min after I left room. They would not send someone to our room to retrieve jacket. Instead they said we had to report on their website and wait for maid service to go into room. I asked for a managers name but was denied and told that a manager would call me. Three hours later no call yet. Was thinking about joining club Wyndham membership. If this is the service I should expect that would be a big no. I will be sure to tell everyone I know about this horrible experience and more than likely having to buy my wife another very expensive jacket to replace the one that was lost. Reps that I talked to on the phone showed no concern or humility. All this could have been avoided if someone would have just went to the room to retrieve jacket which would have taken 5 minutes. Extremely disappointing and disturbing the way they treat their guest.UPDATE: talked to Rose at front desk. No help at all. Said house keeping is gone for the day and won’t be in till tomorrow. No jacket was reported. These guys stole our jacket!! This could of been avoided if they would of took the time earlier and went to the room when we called. I will be filing a complaint with the better business bureau and calling corporate. FYI no one has called us once. We have had to call them.Final update. So management never called us back. We finally called back 36 hours later to be told maid service did not find it. We are 100% absolutely sure we left it draped over kitchen chair. If front desk would of taken 5 min out of their day to go retrieve jacket from room when we called which was 30 min after we checked out this would not of happened. Our expensive leather jacket was stolen and all we will get is the robotic generic response to this complaint that they give all of them. Stay away from these guys. I will continue to complain on every social platform I can think of.FYI one year later and never heard back from these clowns. Thiefs.

My initial impression of the room was a feeling of openness. Very clean interior. The staff have been nothing less than awesome and hospitable. One dislike was that there was nowhere nearby I felt comfortable parking my vehicle instead of using the valet service.

I really want to give 5 out of 5 but I found roaches in the room my first night thereI complained the following morning and they sent someone to spray the room. I also left with a huge bite mark on face. ThT was the only thing wrong with this place. Loved the views, the proximity to downtown and service. Enjoyed their fun snacks offered and also the paint and daiquiri hour was nice.

I’ll start with the good… Location. Very close to downtown and river walk (walking distance) and there is a grocery store 5 min away. An area shuttle and they have valet. Staff was very friendly. Rooms were clean and spacious.However there were a few things I didn’t like. My wife knows a timeshare owner and we were gifted a weekend stay. The staff insisted we go on a timeshare. We were there just over 2 hours and had to say no a 1000 times. I also didn’t like the fact that there were no dining options or bar on site. The only parking is valet and although prompt, the wait times can be a little long.There’s more but overall it was an ok stay. I will not stay here again because I won’t be purchasing a timeshare and I also prefer a resort with more resort amenities.

Terrible Experience!!Stay Away!!Does not deserve even one star!My husband and I flew to San Antonio for our Anniversary and we paid for a vacation package via Jet blue Vacations 2 months prior. When we had arrived to check in we were told by Miguel at the front desk that they gave our room away and we were rerouted to another hotel. He did nothing to to help us! Club Wyndham made no effort to contact me prior to our arrival, they waited until I paid for a cab and was standing in their lobby to then be dismissed. Miguel gave me a number to call and after 40 min they said they couldn’t help us and Club Wyndham gave our room away the same day we were traveling. We then called Jet Blue and it took an additional 2 hours to be placed in a hotel!I will never stay at any Wyndham! What kind of company would do this!!!I should have read all of the negative reviews, Im not the 1st person to have this experience.

We went during construction, they were remodeling almost ever floor. Excited to see what it looks like when its finished

We had a reservation as an owner a few days before my check in they contacted me and canceled my reservation.why cause they overbooked and of course they rent our to the highest bidder

Asia, the concierge, was absolutely fantastic! Decor was a bit tired. No restaurant or bar is a big negative!

I really thought this hotel was great. Its downtown but not exactly in the middle of all the hustle and bustle. Its a couple of blocks off the main drag with about a 10-15 minute walk to the river center mall. You can take the riverwalk right out of the hotel or you can cross a couple of parking lots and a couple of streets and youre back where all the action is. I felt topside was faster but if you wanna sight see and stroll, the river walk is probably better. Rooms were set up as all inclusive. From washer & dryer to dishes and cutlery. We didnt lack a thing. Pool & BBQ area was gorgeous with a great view of downtown and the river. Staff was super friendly and the resort made it a point to host daily guest events. I felt right at home and will definitely be back.

First trip to San Antonio had a great time, room was great staff was great

Although its small, the rooms were beautiful, its like a small apartment with full kitchen, living room bedroom bath with jacuzzi. Good job

It was an excellent stay; this hotel was beautiful, had a kind staff, and had a fantastic view! We were a 5-minute walk from San Fernando and 15 from Market Square. I’m looking forward to coming here for fiesta every year.

We stay here every time we come to SA. Staff is very friendly, helpful, respectful and make you feel at home. The pool has an awesome view, makes grilling even better. The rooms are always clean and great layouts. I love the happy hours they offer for both adults and children.It’s great for family and also friends.

Beautiful hotel. Great staff and service.The rooms have balconiess and its nice to look out on the city. The hotel offers access to the quieter part of the Riverwalk near King Williams District. The location and quality overall make this location a must-go for luxury service, in my opinion.There is no need to eat out as the rooms have everything you need for meal prep. Full kitchen.My wife and I spent our wedding week here, and the folks here did so many nice things for us. I really appreciate what they did for us. Wine, flower petals, swan shaped towels.Parking and valet runs 25 smackaroos daily - so be ready for that!!!

Great stay just a short walk from the main riverwalk area. Rooms are plenty big with good amenities. It was quiet and peaceful. Area felt safe and youre on the river. Theres plenty within walking distance to do and see. About 7 minutes to walk to the main riverwalk. Our room was spacious with a balcony that could see the tower of the Americas and other prominent buildings. We would stay here again. Laundry in the unit and dishwasher as well.

I wanted to share our experience from first entering the doors at La Cascada Cinco de miyo weekend, we arrived at 3 pm, prior to calling to confirm our room with a front desk rep named George confirming our room April 11th our room was booked and paid in advance a month earlier. He confirmed my one bedroom for three days we had planned because we fly in out of state. I was greeted in a way I never thought, I was disrespected by the manager after Jessie the rep at the desk said my room was over sold, I asked for the Manager of the timeshare her name is Linasia- I asked again about our room we just landed off our plane to visit our daughter she said it’s over booked we have your room away to VIP, and I said how is that she disrespectfully said mam this isn’t a hotel, knowing very well I’ve sat for timeshare meetings in Las Vegas stayed at Big bear timeshare and Las Vegas desert twice, and others around California, she was definitely disqualifying me as if I was not educated on the timeshare instead of sincerely apologizing to us for giving are paid room, I will be following up with the general manager. Beware of this time share selling your rooms off even if you call to confirm seriously disappointing.

We actually stayed at the Riverside suites. The main reason for the 1 star is for Michael, so called Manager over sales attitude. We were brought over to Cascadas for an Owner Education. On our way out, as we were walking away, Michael decided it was necessary to give us attitude and be rude. He was very determined to give us a piece of his mind. Keep in mind never cross paths with him before, he could of just be a decent human being and let us go on our way.

Fabulous hotel. Beautiful with amazing staff to help with anything you need. Rooms were very clean and fresh. Had everything you would use at home in the kitchen. I really enjoyed the cocktail hour in the lobby. Great refreshments and snacks. I had a great time with my family and staff. Will be here again next year for fiesta.

This was our first experience as Club Wyndham owners. The hotel was beautiful and the front desk staff was amazing. I am only giving the resort four stars because after we traveled four and a half hours we were asked to attend a meeting immediately after check in. The associate was very pushy and the incentives he offered were not something we planned to use. Please let the guest check in and relax before giving a sales pitch.

Location is good easy in and out of downtown. Pool is nice but absolutely no shade on the roof where pool is located. No onsite activities for kids other than pool. Nice areas to walk and sit outside. Only valet parking available. Sleeper sofa very uncomfortable. Mattress needs to be replaced. Requested extra pillows about 5hrs ago still not here. I like the balcony nice for 1 person. Good view of city on upper floors. Everyone is nice.

Thanks for letting us know the day of that the hotel is overbooked and can’t accommodate our families when we made reservations months ago

Very nice rooms with lots of space, full kitchen, dining table, living room, large bathroom with separate vanity and tub area and balcony. Would return again for sure! All staff is helpful and so nice. Pool on 6th floor has a view of downtown, comfy seats and mister system. We didnt swim, but we enjoyed the space. In walking distance to many high traffic spots. Is on Riverwalk, but not in heart of the fray.

We love staying here every year. Right in the middle of everything!

Excellent place to sleep, comfortable rooms and perfect for the family

The level of service here was terrible. The concierge team had no integrity with their word. They canceled on us at the last minute for an owners update and didn’t compensate us for the inconvenience, yet they take a deposit for a “no show” situation. I had problems with the primary bathroom, and the maintenance staff didn’t fix the problem. I’ll be staying at the Hyatt next time I’m in San Antonio.

Stayed here for a week with the family. The room was incredible. It was like walking into my home. Very clean and well stocked. The front desk and valet staff were amazing. Super friendly, accommodating, and informative. Weve been to a lot of great Worldmark & Wyndham resorts, and this is in the top 3. Will be staying here again.

Great location, walked to movies, grocery store (a mini HEB), and The Alamo. Good access to Hill Country.Its so weird to me, all the Orlando Wyndhams have angry staff and a rough crowd. Durango, Flagstaff, and Durango, wonderful staffs, clean units. Also, not pushy and rude like other Wyndhams.

The location was great as was right on the river and very near the Riverwalk, unfortunately the service was horrendous. 2 men entered our room without knocking, we had to complain multiple times to management, front desk service was terrible, as the employees continued talking while we waited for service right in front of them, car help was great…..disappointing as service obviously doesn’t matter @ The Wyndham.

Great place, nice rooms, friendly staff

The staff was e extremely friendly and helpful. Enjoyed our entire stay. Great room, wonderful view

Loved our stay here. Our 1 bedroom deluxe suite was very clean and well stocked. There was a washer and dryer in our unit.The staff and concierge were very welcoming and friendly.We had a view of the San Antonio skyline from our balcony. We enjoyed the rooftop pool and activities that were planned each day. It was our anniversary and we were welcomed with a bottle of wine and some chocolates.Easy access to the non-commercial part of Riverwalk. We didnt need a car at all. Only a 10-minute walk to the restaurants on Riverwalk. Within walking distance of La Villita and Market Square. Free shuttle during the day.

Never book Wyndham properties or use Priceline. We had paid confirmed reservations. Went to check in. Our reservation was cancelled. Hotel/Priceline blaming each other. The hotel had rooms available for $888.000 a night at our check-in. We paid $215.00 a night. You can see what is going on. Shame on these companies Greed and not Honoring their paid commitment.

We were gifted this stay by our friends who are owners, and the facility itself was fantastic, right on the riverwalk (on the backside of the building) and the place was very spacious.However, on check-in we were whisked over to the sales desk to get our Free gifts. We were told that we would be in and out of a timeshare presentation in maybe 30-35 minutes, even though she wasnt supposed to tell us that. Unfortunately, we agreed.Really, we know better. Weve done this thing before and have always regretted it. We were told it would be a conversation, and they knew we didnt plan to buy anything.Every cheesey sales tactic in the book was used, from shutting us off site (not necessary) to weird awkward small talk from the sales gal, and low pressure ridiculous questions and answers that went on and on and on - it took everything I had to not yell NO!!! And walk out. After a two hour ordeal, we left feeling angry, accosted, and swearing NEVER AGAIN for the free gifts this time for REAL. It honestly ruined our day.The Valet guys were very nice and friendly. The desk staff didnt seem to care if we came or went.I would definitely recommend this place if youre already an owner or booked it through a 3rd party. But otherwise, JUST SAY NO to the free gifts unless youre okay with being mis-lead and pressured.

I had a Wonderful experience at this location. The rooms are beautiful and spacious, The front desk staff are very friendly, there are many available resources offered by the front concierge such as free boat rides and shuttle transportation. Definitely would recommend.

This was an absolutely outstanding place to stay. My view from the balcony was beautiful. I had a three bedroom three bathroom for my family of five. The staff was beyond professional and friendly. Everyone was so kind to my family and so helpful. The hotel was quick to get us extra towels or any requests we made. I felt like all the amenities they gave made the stay even more worth coming here. I traveled from California and will definitely choose this hotel again for our stay in San Antonio.

We are Wyndham owners and we use to love this resort. Unfortunately our last stay wasn’t what we are use to here. We stayed in a 2 bedroom presidential and the view was great. The space was also great. The room was not thoroughly cleaned as we would have expected; stuff on the walls in the bathrooms and kitchen, baseboards dirty with hair and dust, the shower in the master did not turn on at all, both bathrooms were missing the towel bars, and the upstairs neighbors made noise all night until 3am our last night ( we did complain). It appears the suite was renovated but very poorly done. We have a reservation for a four bedroom presidential in January for our birthdays hopefully that will be a better experience. We were a little disappointed in this stay but overall it was okay. The view was perfect from our room, the restaurants and shops were really nice. It’s very quiet right now on the streets but we loved that part. The river walk was peaceful, no boat rides but they do have carriage rides going on right now. On another bright note the sales people respected our no and were not pushy about going to the meeting. Thanks for that. The staff is also very nice, don’t forget to bring your mask. If you do it’s okay they have some.

The customer service was fantastic. They were attentive to every need that we had and worked very quickly to solve the problems if they were any. The only thing that I did not like was that they were giving away things, but you had to attend a seminar in which they wanted to sell you things. But all in all I would say that I had a very pleasant stay here and would come again

The service was great. There were things that needed repair. There was information that implied they would be doing some updates. I have been to several Wyndham resorts and never had an ice maker to work.

Location is close to riverwalk, several restaurants and HEB store. Public parking 2 blocks away so you can skip the valet parking and parking fee. Room too close to elevator so a little noisy. Balcony over pool so no privacy. Kitchen floor sticky. Dirty behind fridge. Couch and chairs uncomfortable. Still hard sell to attend a survey. Said no 10 times. Not wasting a minute of my time listening to anything wyndham has to say. I would complete an on line survey or one mailed to my house.

We stayed at this property from 11/6/22 til 11/9/22 as guests of our daughter and son in law who are timeshare owners here. The grounds are beautiful and our room was really nice and stocked with everything we needed from towels and toiletries to cookware.The front desk and valet parking folks were great; efficient and courteous. Nathan H was amazing. One evening I lost my purse at a pub on the Riverwalk and the place where it was dropped off contacted him and he brought all the lose ends together to help me get it back quickly and without anything missing or tampered with. We tried to tip him for this but he refused. He was kind and went above and beyond to help.Away from the hotel are some people who say they work for Windham. They will corner you at the River Center shopping mall and try to literally FORCE you to attend a presentation. The guy there was extremely aggressive and followed us around. I dont know if this was his own initiative or if they are required to be that rude and forceful, but it was the ONLY thing related to our stay that we really didnt care for. Again, it was away from the hotel and we dont know if he does that to stay employed or on his accord. Our experience with Nathan H and just the fun of the rest of the trip helped make it a non- issue. It was an awesome trip.were

Very nice rooms. Short walk to the part of the riverwalk with all of the restaurants. They also have a shuttle during the day.

I took the kids here for a last summer vacation before school started. Even though it was extremely hot, they had so much fun with the walks in the mornings and swimming in the pool. They especially love the 2 pools. I will be coming back again!

Went on a tour of the property, very nice

I had a fantastic experience at Club Wyndhams La Cascada in San Antonio.The staff was warm, welcoming and very pleasant in all respects.The suites are beautiful and the resort exceeded my expectations. I look forward to returning soon.

Excellent location, close to the river walk.

Nice location in a quiet area of San Antonio. Only on-site parking is valet so we used street parking. Concierge was pushy. Room was nice but bed not as comfortable as home.

Start off by knowing this is a timeshare. We are Wyndham owners and have been time share owners for over 20 years. You can always say no to the owner update (if you are an owner) or to the sales presentation if you are new. They will pressure you into going, and depending on the situation you may be required to go, but just be firm if you are not interested in purchasing. I went to the owner update to get the valet parking for free and it was not high pressure, unlike some other ones I have been to. The staff was cordial and respectful of my families time.Now the resort/hotel/condo itself is what I rated here as 5 stars. I give the location a 4 because it could be closer to the main riverwalk area and it would be way more convenient for walking in the hot summers. As it is there is a free shuttle service provided, but it stops at 5 pm so you cant use it after going to dinner or to the bars. While we were there a dinner/night time uber from the riverwalk was about $7.50 and scooters would be about the same. There is valet parking with unlimited in-out privileges, but driving to the riverwalk to then pay $10-$25 to park a little closer is a waste. The part of the river it is on and the grounds are beautiful though, just not quite as convenient as it would be if it was 1 or 2 blocks farther north on the river.The accommodations were just above average for a Wyndham. We had a 2 bedroom presidential which had a king bed master suite, a double queen room, a second full bathroom, living room with pullout couch, and a nice kitchen and dining area. The presidential distinction means we got a balcony with a river and downtown view and possibly a slightly larger living area. We had no complaints with the room, but it is also not as new as some other Wyndhams. Not old either so it works great.The staff (not counting the sales/owner update) was always super friendly and they had special refreshments or food available almost every day we were there. We visited the other Wyndham timeshare that is right on the riverwalk and it smelled terrible outside the front door and the staff ignored us and even gave us some strange looks while we waited for the shuttle. The La Cascada staff was not like that at all. They always smiled, said hi, answered questions, and overall were great.

**DO NOT BUY INTO THE POINTS THEY ARE SELLING!***This rating is more for the entire points program and the lies that were told to us in San Antonio that got us to agree to buying points.This time last year, we upgraded from discovery to owners, and it has been nothing but hassles and lies since. We tried to book rooms at this location with the remainder of our discovery points, got the runaround, lost the room, and ended up staying at the resort on the Riverwalk after a month of gettingthe runaround. Dont waste your time with that location.We were told we would automatically get a free room upgrade for the first year, so we booked a trip to DC. We got there, and we were denied the room upgrade. We were told by the salesman it was automatically done. 1 lie.Once we go to the meeting they require you to do, we were told we need to finance another 50k to get us up to 300k points a year. When financing originally, we were told we were good with just 130k points a year, which turned out to be another lie.There has been nothing pleasant about any of the processes, considering they were based on lies.

Our experience was amazing, we had the best time and our room was so freaking perfect for our family of 4! We had the 2 bedroom suite, my kids each had their own bed and a seperate bathroom from ours. All very clean and stocked with everything youd need. Washer & dryer. Dishwasher. Our patio overlooked the pool, literally the best room ever. Freebies happen everyday from alcoholic beverages to ice cream Sundays ... the fitness area was clean and we utilized the poolside grill.. VALLET is a must. Save up 25 a day for it .. it was so easy and soooooo convenient. Riverwalk wasnt far away but far enough to not have crowds right outside your hotel space. Honestly we had the best time, you Can tell each employee truly cared for their role in making that place the best for their guests.

Oh I loved staying here so much . The rooms are beautiful and well kept or I should say suite the suite we were in was amazing so nice with all accommodations needed as if I was in my own home the pool is gorgeous and the view from the rooftop where pool n jacuzzi is so beautiful u can see all of downtown San Antonio while sunbathing pool side n enjoying a margarita. Overall I had an amazing special experience here and I want to go back and never leave lol I will definitely and I already have bragged about the amazing Wyndham la cascada . Perfect location where we were within walking distance from the Fiesta and the festivities and night parade . I give this hotel 1000 stars if that was an option thats how amazing it is !!! Thank you so much for such an amazing stay!

Beautiful hotel and lovely room. The staff were all very friendly and helpful with anything we needed. The valet service needs some work though. No real options besides to use that service and we waited for over an hour to retrieve our vehicle the first time and 35 min the second when we were told 10-15 min. Not a big deal just wished we would have been told they were running behind so we could plan accordingly. Not much fun with 3 children all ready to go and no car. Other than that it was perfect!

Our entire experience was wonderful. The staff and valet attendants were very welcoming and friendly. We had a 4 bedroom presidential handicap suite, and the online virtual tour doesnt do it justice. It was way better than the video tour. Well worth it.

We had 4 suites for the weekend. When parking you can either park on the street or pay to use their valet service. Be wary, we used the Valet service, they damaged our vehicle and do not want to pay for the repairs. What a shame, valet service should be paying for the damage they caused, and Wyndham should take responsibility for the contractors they use.

Room was clean, bed and pillows very comfortable. Full kitchen. 2 bedroom 2 bath with king bed in both rooms. Water pressure in both showers was very low. It was quite a wait for the hot water to turn hot in both bathrooms and the kitchen. Easy access to the river walk.

Very slimy way to approach me. After numerous calls that I missed, I called the front desk to see who was calling - they told me that no one had called (even though it came up on called ID three times) When I got to the room, there was a note saying that I had a gift waiting for me. Went down to the desk to be greeted to a lady with very fake false eyelashes who told me I needed to come to a one hour presentation to unlock my gift. I asked her if it was a presentation for time share - she said no but I needed to come to it and get my free dinner coupons. Come on people - hire someone who tells the truth. This isnt my first rodeo. Be honest Have some integrity.....what a waste of time to deal with this lady

I love the rooms, they are comfortable, well equipped and clean. The staff has all been great from valet and check-in to the sales staff (we attended the vacation ownership meeting and they offered to have us buy but we declined. Its not for us right now. Be aware there is a few to park ($15 a day). I knew there was a charge before I arrived. Its close to the River walk but on the quieter side of things and a shuttle service is provided for area Attractions.

We had a great time at this Wyndham location. The staff was friendly and helpful, the common areas and our room were very clean we enjoyed the pool table and gaming table. The roof top pool in the 6th floor was awesome. It has two 3ft deep sides and the middle is about 4ft. The hot tub was great. They also have a small shallow pool on the side very private and great for little ones. They had daily things in the lobby like one day they had ice cream pops, chips, juices and sangria and the next day breakfast pastries and coffee. The location is great, it has direct access to the river walk. Its a nice walk, about 10 mins to get to the restaurants. My only con is the parking. The only option is Valet parking for $22 a night. You can come in and out as much as you want. My issue is that you have to wait for them to bring your car and if you leave something in your car again you have to wait. I just prefer to have access to my car at all times. But the valet employees were very nice. Overall we loved it and would.stay here again.

Really enjoyed the stay. So convenient to the Riverwalk without being in the noisy areas. Nicely decorated for Christmas. Avoid taking a car if you can; you dont need one and its $22 per day for parking. We love to walk so it was terrific but if you dont, they have a free shuttle to all the major areas. Dont miss the light show 4 blocks away. Grocery store (HEB) only 3 blocks.

Nice hotel to stay right outside the main riverwalk but next to the river.Great for walking in the morning and evenings. You can walk to the main riverwalk and shops or away from the busy area and next to river thru nature. Loved doing both.There is construction around the hotel that makes it tough to follow maps blindly, but Google maps has been our good friend and we ignore our vehicle GPS.There are changes made to accommodate COVID19 and at times it feels burdensome. But its all good while we all go thru this pandemic.The staff are all very friendly. The sales process is a bit changed from what it used to be, but if you are an owner you should be familiar with it.There arent many units with River view but its a nice hotel with plenty of light and ventilation. The room service is outstanding work our needs but the reason we had to call room service multiple times is the reason for losing a 🌟 here.Overall we enjoyed our stay and sure to return in future.

Spacious suites with room to sleep a lot of people. The kitchen is fully stocked with all the plates and glasses you need. The view is great from the balcony. All the staff are friendly and there is a free shuttle to take you places in the downtown area.

Love it here,I just really dont like the meetings! There are more to be done in your precious vacation if there are no meetings that will just ask you to buy more points. Vacations are meant to be enjoyed with family and not for meetings.

Staff, location, and accommodations made this resort a plus for a group gathering. The only set-back, which the resort has no control, is the continuing construction. A special shout out to Scarlett for her kindness, patience, and help during our stay.

Our stay was absolutely fabulous. Tamara have us a short presentation of new benefits and she was amazing. We really appreciated her. Michael helped with our luggage and we really struck up a friendship with him. Miranda came to our room to check on us. Housekeeping was right there when we needed anything. We really enjoyed our stay. Weve been Wyndham members for 16 years and love our condos and the service we receive. Thank you to everyone who made our family Christmas very special.

We liked the location because it was away from congested area, but only a 20 walk to the Alamo and River Walk. Like all Club Wyndham properties, service was great.

Rooms have no isolation. You can hear voices and noises from outside. No towels in the bathroom. No blankets, bed dress or pillows for sofa bed. We need to go downstairs to pick it up because they didnt have anyone available to deliver to our room.. Parking is difficult, expensive and limited. They keep pushing the sales, offering one hour presentation but takes more time, they dont let you go.Location is good and near attractions. Concierge staff were very nice and helpful. They are the reason Im not dropping the stars.

Great staff. Very nice suites, accommodations awesome. Our anniversary stay was sweet. Staying near downtown and the Riverwalk was within 5 minutes. We were shuttled where we needed to go.Shout out to Kim. Sandy, Erica, Maricania. Michael, and all the staff

By far one of the best Wyndham properties Ive stayed at (and Ive been to many) All employees were always pleasant, courteous and professional. Suite was spacious, clean, modern. Located close to the riverwalk. Timeshare sales was equally pleasant, courteous and professional (kudos to Kevin and his team) All in all, a most pleasant experience; I highly recommend if staying in San Antonio.

This place is beautiful!! The staff was so welcoming when we arrive, gave us lots of tips and places to see. Room was spotless and quiet. The view from the pool is great! The only downfall is parking is $22 a day which is a bit high. They say it’s due to valet but I don’t NEED valet I could’ve parked it myself

This hotel was a good location to stay in San Antonio. It was near the river walk, the bed was AMAZING! I came home from vacation and missed the hotel bed lol the staff was nice and resourceful. The gym was convenient. They have a shuttle that takes guests around, it goes by a time schedule you can obtain from the front desk. Enjoyed my stay here.

We stayed 11/27 thur 12/2. We were told that the valet parking was mandatory with stay. We were not to happy but we agreed. Our stay was comfortable and convenient. We use our vehicle once out of valet during our stay. We walk everywhere else. On our check out day I ask valet to bring our SUV down. I walked around my vehicle and then we left. We got home and five days later I had our vehicle hand washed. They asked me if I noticed the damage on the top of the vehicle. I told them no our vehicle is a new vehicle with only 700 miles. Valet damaged our vehicle and they never let us know about it. We had to find out for ourselves. The damage was on the top like it was wedged under a blue pipe or sprinker. The damage had blue paint on it. We hope they take the responsibility and fix our vehicle.

The hotel cancelled our reservation the day of our arrival 2 hours before check in and stated that we were being relocated with no relocation information given.After driving 5hours down and my mother having a flight to get here from Michigan we received unprofessional service. I booked this room a month and a half in advance and even stayed in contact with the hotel throughout this time and not once was I told that our room could be canceled “based on availability”.

We recently had the 4 bedroom suite. I can say as most of Wyndham properties everything was great. The room , the service were outstanding.Now 0 out of 5 stars for the pool. The water was filthy, it was cloudy and full of trash. . I have never swam in a pool this dirty. No wonder my family had it by ourselves.L. E. Pagan

This resort is amazing. Its right on the riverwalk and close to a lot of restaurants. The rooms are big, beautiful and very spacious. There are grills outside in a grassy area and the staff was very helpful at check in. Our room had a balcony which enhanced our view of the downtown area. The is a small HEB grocery store 2 blocks from the resort and Walmart is close by also.

Very nice resort! Walking distance to the main area of the Riverwalk for restaurants and walking distance to many mother attractions. Our car never left the parking garage. Our kids loved their unit. Building and grounds are in excellent condition and everyone was very friendly. Weve been here before and will certainly return!

Stayed in the 2 bedroom presidential suite. The kitchen is fully equipped with everything you need. The room is comfortable but slightly smaller than I thought. The jacuzzi tub is perfect after a long day. The customer service was excellent. I only have three complaints and it is because of the way the master bed room bathroom is designed. 1. There is only one sink. 2. The shower is way too small to be considered a presidential suite and 3. There is No door to the bathroom; which means when you step out of the shower or bath... youll freeze and you are fully exposed. However, there is a door for the toilet, which is nice.

Great location.Very helpful and friendly staff.Even the other guests are friendly.Close to the river walk.Lots of restaurants within walking distance.Alamo was a nice walk and informative.

Very nice place to stay while in San Antonio. Everything in walking distance of youre up to it. The total staff both at the facilities and those trying to sell you club property were very courteous and when you say NO, they accept it. Sad as we discovered restaurants and businesses closed that had operated some 50-60 years. The bedding and rooms were very clean and they offer info to open activities everyday. Got good food and shopping deals. Short drive for a short vacation. 👍

They lost our reservation, and told us they could not give us our 2 bedroom suite we reserved. I made the plans over a month before hand, it was my sons birthday and we were there sitting in their lobby trying to find another hotel last minute. They even had me send them all the confirmations, only to say sorry, we cant do anything for you. Ruined my sons birthday.

We reserved the presidential 2 bedroom and were disappointed. The room was “worn”. Baseboard dirty and carpet old. Shower fixtures were hard to get right and need to be replaced. Beds were comfortable and was quiet.

I just stayed at this property. I am not an owner, just booked it at the nightly rate. Very nice room, nice pool area. The property is a little off from the main area of the Riverwalk, about a ten minute walk to the restaurants and boat rides. My main complaint is how hard the property is pushing timeshare sales. The concierge desk is just pushing you to attend a sales talk. They even called our room at least four times (when we were there) to try to get us to attend a sales talk. During the day the elevators were full of people taking tours. All of this was annoying. I would find a different place to stay next time.

This hotel was excellent!! From the concierge to the front desk staff, this place is on top of their 5-star service. I had the balcony room which was very nice and clean! Just be careful where you park, because it does cost for you to park at this hotel, but they have a designated parking area and you must get a tag from concierge to place on your dashboard. I would definitely recommend this resort for its service, comfort and price.

Stayed during Christmas and the staff was still very polite and attentive. They were doing Smores and hot chocolate at night which was a nice touch.

Valet parking threw me off at first but turned out to be very lovely indeed. This resort has turned out to be my wifes and my favorite place to stay on a 38 day roadtrip. The staff displayed a level of service higher than one would normally expect. Just a short 5 min. walk to the businesses on the boardwalk, and the resort itself is actually on the boardwalk. Just a great time we had and for this reason we will be back. Thanks La Cascada staff!

The staff was fantastic and the service was amazing. Nathan at the front desk couldnt have been more helpful and Juan at the concierge desk was the best yet. This was a wonderful vacation and it was made so much more convenient by the resort staff.

The unit was dirty in the kitchen. Stains on the floor. Enjoyed our trip and the stay was good. Parked with the valet. Paid to park. Our key chain was stolen. REALLY!!!! So if you have something that you care about don’t leave it on your keys and hand them to the valet. Our last night, Friday night, was when it was taken. I know better. Cannot trust anyone.

The hotel is nice and friendly they are so kind. There are games in the lobby like pool, foesball, connect four, and shuffle board. There are also drinks in the lobby coffee in the morning and ice water or Lemonade or fruit punch they are both amazing with blasting flavor. The pool is so nice there it is a roof top pool it is so beautiful. The river walk is right behind the hotel. It is a amazing hotel over all.

Pros: Resort was gorgeous, well maintained, and clean. Rooms were large and up kept well. I would most certainly recommend this resort to anyone for those reasons. Staff was pleasant and always offered a hello or water every time we walked by.Cons: The sales staff pretty much ruined the experience and our vacation. Within the first three hours of landing and being at the resort, the sales called our room three times and even knocked on our door within the first three hours. They continuously kept calling OVER and OVER again daily until they chased us down when we were going out to dinner. When we told them we weren’t interested in a timeshare presentation they continued to push the subject for another five minutes. They even questioned why we couldn’t come to the presentation and wanted us to readjust our plans for the presentation.It was a terrible experience despite the gorgeous hotel. Would not stay there again.

This place was Fantastic, so lovely & Decorated nicely for the Holidays! Service outstanding! Entire stay; three days-Chrustmas Eve, Christmas Day, and Sunday, my husband & I just loved our room #205. { Only thing that could have made the stay better was a better view!

Staff is awesome! Kudos to the valet team! Right on the river. Not far from the main area of the river for shops and restaurants. Room was ok. Not as big as we are used to staying in with Club Wyndham. Thank you for making our stay a fabulous one!

La cascada its self was wonderful. The valet however...we paid $25 per night for parking only for them to damage my sons car. Upon finding the damage we contacted valet and sent pics. We were told they were filling out the proper forms and would contact us in 7-10 business days after doing an investigation. Those days came and went with no contact so I called to follow up. After a couple hours they contacted my son to tell him they didnt do it therefore they werent responsible and to have a nice day. I called la cascadas front desk to express my dissatisfaction on how this was handled. They told me they would discuss it with a supervisor and get back with me only to call back and tell me because its another company they cant do anything but would talk again to valet on my behalf to try and get it taken care of. She said I would hear back from them that day to give me more information. Two days later and still no return phone call. Ive given them a chance to rectify this before leaving this review but now know nothing will be done. I wouldnt have pushed the issue of valet damaging my sons car if I didnt myself witness them drive over a curb in a customers suv, then back up over the same curb because they couldnt make the turn. Then while backing in that same suv almost hit a parked car in THEIR OWN parking lot. The owners of the suv were standing there waiting to get their suv and witnessed it also. They had to yell at the valet to stop before he hit the parked vehicle. I cannot believe Wyndham / LA Cascada would let a company they are associated with treat their guests this way. I paid for service and expected my car to be taken care of. Why did I pay for someone to damage my car and turn a blind eye. I will now avoid most Wyndham properties that require valet.

Landed here in a unusual chain of events with a time share broker. But the place was spot on. Had a 2 bed 2 bath condo, full kitchen + washer dryer. Room was clean and modern. Other guests were mellow and quiet. Right on the River Walk, maybe a 5-10 minute walk to be in the center of it all. An HEB (local grocery chain) a few blocks away was perfect for groceries and whatever else we needed. It was a good stay.

The location is great. A short walk gets you right to the river walk. Beautiful hotel with a nice lobby (TV, tables with checkers, pool table, and friendly staff). The rooms are some of the nicest Ive stayed at. Full kitchen with all the amenities you could ask for. There is a washer and dryer, TV in every room, large beds, large balcony, nice pool.Would definitely recommend if you just want to lounge around during your stay.

The resort was the best one weve stayed at thus far. Friendly, helpful staff from the young man who assisted with unloading our vehicle upon arrival to the gentleman who valeted our vehicle at time of departure. Everyone was super helpful!The lady driving the shuttle the first day was not able to make the wheelchair lift work so we had to carry my 94 year old father up and down the stairs. That was a scary experience for all of us. Fortunately, the gentleman driving the next day was able to operate the lift with no problem.We attended (another) sales presentation to get the $11.00 sightseeing tour passes which saved us $31.00 person and allowed us a ride on the Riverwalk boat tour (a must do). All in all, this trip was a blast! My dad enjoyed his bed and he loved sitting by the pool. I highly recommend WYNDHAM La Cascada to anyone vacationing in the San Antonia area.

Great location and clean. The only negative was that it took us forever to get hot water. Maintenance came up and his solution was to turn the bathtub hot water on to speed it up. We wasted a lot of water washing dishes and taking taking showers. Also, I was surprised that they did not have any crock pots available. We usually get a crock pot when we stay at other Wyndham resorts. We were in a two bedroom Presidential unit.

Parking is NOT free. The sales people are pushy and they lie, deceive, dont listen, waste your time and your money. BEWARE OF TIMESHARE. This company doesnt care about the people.The hotel was nice, I didnt like how the master suite has a open concept not having the bedroom and bath separate. That wonderful hot tub leaves it humid for hours. Again the parking isnt free mandatory valet 22$ a night. I didnt see any free breakfast when I went. Not sure why the site says that either.

Beautiful condo complex directly on the Riverwalk a little south of downtown. Gets you out of the hub of noise but keeps you close enough to easily walk to all the restaurants. Or you can walk the opposite way for a beautiful stroll or take a long 10 mile hike. The units are very spacious and clean. The bed is great! The kitchen is stocked with good pots, pans and dishes. They supply all the coffee and filters, plus dish soap. All the bathroom necessities are also supplied. If you run out just call the front desk. The staff is great. They call us by name and are always checking to see if we need anything. We did the tour and received some cool gifts. I read other reviews that said they were pressured but we didnt feel that way at all. We stay at many weekly condo timeshares and this one is far and above in every way. We will definitely be back.

The people at the front desk and information booth are very helpful and extremely nice. The rooms are great! You have an outdoor porch area, a seperate living room, full kitchen and suana tub. Great location. Overall great experience 👍

La Cascada is beautiful. It is within walking distance to all things fun as well as great food. The view of the river and the sound of the water is relaxing & calming. The Staff is amazing!!! I really have to give props to your staff they beat all the other Wyndham properties we have stayed at in customer service & hospitality! Great job everyone!

The location is awesome because it is walking distance to the Riverwalk, while still being within 10 minutes of several great options in San Antonio. The staff are friendly and the suites have all the amenities to feel like home. My only complaint is that they tweak the suites. I have not had a visit that did not have a funny feature like a oven door that couldnt open all the way, or a toilet that did not easily clog. That said, I will definitely come back.

My wife and I decided to come in for a time share presentation while we were in town for the Tony Bennett concert. We actually had a good experience overall, the representative was courteous and did not push us into anything beyond our comfort level.We did experience a female sales manager who appeared a bit unhinged and not too happy when she couldnt convince us too purchase a time share.The hotel itself was very clean, the 4 types of rooms we saw were very nicely laid out, with great views of downtown. We strongly will consider staying here through one means or another in the near future.

I always have great experiences at Wyndham resorts. But this one, was certainly the best. I definitely recommend paying the extra for their valet services. Everyone was so friendly. The location is amazing. Everything is only a short walk away. There rooftop pool has a great view. All around great experience.

The location of the resort is a bit out of the way compared to where all the shopping areas and restaurants are, but it isnt too far away. The room Im staying in is extremely spacious, and the furniture - including beds - is lavish and comfortable. As for the resort service, its decent, but like any other hotel the workers try selling off timeshares and other surrounding area features.

Good clean place to stay. Nice pool.However, say a firm NO to the hard sell for time share (unless its what you want). Remember, you are not required to attend their meeting. We were enticed with breakfast and discounted tickets. But once we saw what it really was, we said no. Not worth the time and money.

We didn’t actually stay here but the hotel staff was amazing. We accidentally showed up at the wrong Wyndham and one of the staff members volunteered to walk us to the other hotel. It was late at night and he did it just to make us feel safe. He was so pleasant and didn’t even want a tip; he was truly just being a great person. This was the best customer service I have seen in a long time and will definitely keep Wyndham on my radar for future hotel stays!

The price for parking is preposterous but thats not something that can be helped by the staff. They are very helpful, patient, and incredibly friendly. 3 of the stars on my review are for the brilliant concierge who went above and beyond for not just our family but for other people we saw him help. Ask for Paul. Hes truly the heartbeat of that resort.

Right by the river walk and main plaza! Everything was pretty much walking distance which is very convenient. The hotel suite is clean, fully furnished,and well kept. They have a nice rooftop pool and hot tubs with the view of the San Antonio skyline.

What a pleasurable experience checking in and entering my room. A beautiful property and a very spacious & decor forward room. This level of comfort will spoil me to all others.Checkin with Erica was a breeze. Also Jon at the FD was friendly and helpful. Rick the Valet was friendly and VERY helpful. Maria the Concierge was super helpful and patient with me.I would stay at this Club Wyndam Resort again any time. Hope so to do again soon!

Very disappointed this visit! No hot water at all on 8th floor except shower. Ive stayed in many hotels but this was my 1st to see a roach! We tried calling front desk from room and from our cell ph to retrieve car from garage, no answer, what is going on Wyndham??

Really friendly staff, ok location. Everything is close and bike & scooter share is abundant. Rooms are a bit older and parking is difficult. But good news; theyre building a parking structure... Bad news is theyre building a structure. There is noise, but its quieter than expected. Id would come back.

We loved our two bedroom, two bath apartment with its full kitchen, washer and dryer, 6-chair dining table, whirlpool bath in the master bedroom, and its 7th-floor view of downtown San Antonio. The outdoor pool on the 6th floor has two spas and a panoramic view of the city. And you can literally walk onto the Riverwalk from the rear of the hotel. Loved this place!!!

First time staying here and we loved it. The staff was super friendly and helpful.