Airtron Heating and Air Conditioning Houston

Hey everyone and anyone who checks out reviews I pray this one helps you all to not make the same mistake as me. I bought a DR Horton Home which uses Airtron for their AC system installation. 6 months after my closing I had to have my AC checked out over 6 different times by 4-5 different technicians at each visit a tech found something wrong first it was my ac vents were installed in all of the wrong directions for proper air flow okay next visit oh my main vent is not opening last but not least finally last two visit I needed all of the airflow little gray boxes changed out because they all were not working properly the lights for the airflow control are all green right now because the system is off however whenever it’s on they are read and airflow don’t open which causes the red lights to turn on. Needless to say it is now two yrs later and I just had to call them out to the house because we are just discovering that our heater function is not working. If you are wondering why we are just find this out it’s because we leave half of the year in Texas and the other half in Oregon so when we are out here we usually use the ac or no system at all now this year winter has gotten real cold so we turned our heater on first the first yesterday and we trouble shooted it our selves just to figure out that two of the 3 airflow control will not open surprise surprise NOT so i recommend using and finding another company because we haven’t had to call Any other warranty and non warranty work on anything else in our home other then this AC system. You’ve been warned 😫

So far, no complaints whatsoever. Ive only had to call them twice and both were for reasonably minor issues, but they dispatched a tech within a day or so. Were still under warranty and none of the calls have required any payment (we recently signed up for their Essential Home Care plan, the terms on which are quite attractive for the very reasonable monthly cost).The tech, Andy, has been the same each time. Probably one of the best techs weve ever worked with. Courteous, knowledgeable and ready to help. Our last call was because our system was making strange noises when it was very cold. Turns out this was normal, part of the defrost cycle. He could have chuckled at my naivete, but - instead - tricked the system into defrost mode so that I could verify the sound I was hearing and that it was normal. I hope that theyll dispatch Andy for each of our service needs.

Didn’t like the technician they sent out at all. Very pushy and abrasive personality. It was an inconvenience to him that I had a meeting. And maybe it’s just me, but I was taught that you never ever go into a strangers home and just sit on their furniture without asking permission. He took it upon himself to sit on my recliner while he was doing his iPad report. I thought that was very inappropriate. Later I called the customer service number to get my report sent over by email, and I mentioned to the rep that I was not happy with the technician. The lady on the phone just said “so sorry“. She didn’t do anything about it or offer to connect me with the right person. I could let know about it.

I had an outstanding experience with Alex from Airtron ! They were punctual, professional, and extremely knowledgeable. My heater was acting up during the coldest week of the year, and Alex quickly diagnosed the issue and provided a clear explanation of the problem and the solution.Not only did they fix the heater efficiently, but they also gave me great advice on maintenance to prevent future problems. The service was top-notch, and the pricing was fair and transparent. I highly recommend Alex and Airtron for anyone looking for reliable and honest HVAC service!Thank you for keeping my home warm and comfortable!

I can’t say enough good things about this heating and air-conditioning company! The technician, Andy was on time and highly professional and knowledgeable. He was able to diagnose our issue right away.I’m so glad I had the EHC plan. They found a faulty part in my air conditioning system that would’ve cost me hundreds of dollars to fix, but since I was a plan member, the part and labor was covered! If you don’t have this plan, I highly recommend getting it! It will pay for itself in the first call!!If you’re looking for an HVAC company that cares about their customers, this is the company for you!

Poor service from their phone representatives. I was told someone would call the next day to come out and fix our a/c. Instead I get told someone will come by 2 days later because they didn’t schedule me until a day after I spoke to them so who knows how many people were scheduled during this time. They claim to be 24 hours but clearly that is false when they can’t even schedule appointments when you call on a weekend. There is a heat advisory for this week but that doesn’t matter because they don’t care about taking care of their customers in a timely manner even when you have small kids. Started off great, but now I’m reconsidering this whole agreement.Updating my review since everything is completed. It took over 4 phone calls and 5 days to get our HVAC fixed with all of the phone calls being from me. No one called to tell me when the parts we needed came in or to schedule the follow up on when someone was coming to fix it. These are really basic level things. I asked to have a manager call me and no one did. For 5+ days our home was unlivable (89degrees) and no one cared to have any urgency. I’m really saddened by the lack of human compassion. The technician couldn’t even look us in the eye when we told him how long we waited. He did a great job, but nothing else from this process was great.

I have a home that is less than three years old, due to the very poor job done on the insulation of the ac ducts and plenums I now have a severe mold problem inside the home! This is very disappointing and a great health hazard for my family. I don’t know why these builders use this company!? Maybe to increase profits?

Our tech, Calvin, was very friendly and knowledgeable. He finally fixed our noise issue and explained the cause. He also checked to ensure a prior repair was done correctly (it was) and followed up to make sure we were able to take advantage of a promotion.

Mr. Thomas Swain arrived on time, actually early, and handled his business with our unit. Very helpful, communicative, knowledgeable and respectful of our home and property. When he left, we felt that we knew everything we needed to keep our unit in tip-top shape. Will definitely continue to use AirTron.

The appointment was scheduled for today between 8 am and 12 pm. Unfortunately, I did not receive any communication regarding delays. At 11:56 am, I contacted the office to inquire about the technicians status and received a call from the technician at 12:02 pm stating that I was next on their list. Had I not initiated contact, it appears that no one would have arrived. I am now forced to seek alternative arrangements at a premium rate to address the heating issue in my home before the impending freeze this week.

1/30/2025Just had Justin review with me the condition and financing of a AC system, from Air Tron .Certainly a very knowledgeable, professional and most of all appreciative company representative .Thank you Mr.Justin ScheurerSincerely,Lamont E Kelly

Calvin and Joshua were very professional and know the meaning of customer service. Calvin patiently answered all my questions and concern. Joshua was a great team player assisting Calvin. They have completed their job successfully in timely manner. I will definitely recommend Airtron because of my positive experience with Calvin and Joshua. Thank you so much guys!

AirTron has been to our house 4 times over the past few months providing essential & reliable maintenance & repairs to our 12 year-old 2 & 5-Ton units & evaporator replacement on the 5 Ton unit. Their technician Richard has accurately spearheaded the troubleshooting and clearly communicates the issues and options. I appreciate the end of job report on what was found and done during each visit.

I honestly don’t know how this company has positive reviews. We just bought a brand new home 5 months ago and for the last 3 weeks our house has been 81 degrees. We have had two techs come out and tell us they didn’t find any issues. The first guy told us our AC unit is definitely not large enough to support our house but not to tell anyone he told us that. We have had multiple people and other AC companies tell us a 2 ton isn’t large enough for our home. It takes a week to get someone else to come out. I have 3 kids, one being a baby and they think it is okay to live like this. Who wants to sleep in a home at 81 degrees? Our neighbors have told us they have had issues as well. This company is a joke

Keith Krause&Joseph Crenshaw was very,very helpful and knowledgeable of her job abilities and skills. They were and got to the root of the problem. AirTron need more employees like Keith and Joseph. Thanks Again Happy Holidays. Eugene&Laura Smith.

I had the pleasure of meeting Mr. Calvin and his trainee at the time, Joshua, today to give my hvac system a tune up. They were some very professional cool guys and got the job done in a good timely manner. Now I’m ready for any weather. Thanks!!

For the annual inspection of my A/C and Heating Unit Jose R. was the technician. He was very professional and informative. He explained thoroughly what service was performed on my a/c system which I very much appreciated. Thank you Jose Jose is truly an asset for Airtron.

Horrible service from this company and people that answer the phones. I bought a new house and have not had heat since we moved in two weeks ago. They were not able to get me on the schedule until then and have me an 8-12 window I took off work and waited ALL DAY for them to keep telling me the tech had ONE quick job before me and would be to me soon. This kept on ALL day and when I called crying on the phone about it being freezing cold in this house sure to the temp being 60 in the house I was rudely told by Paula the representative that I was not freezing and I will just have to continue waiting. She was very rude and nasty and condescending and has no empathy for me or my kids who have been in this house with no heat for so long.

Gilbert came back today for his third and final trip. He was successful in fixing our a/c and making sure our thermostat, power board and blower motor were working properly. I can’t thank him and Airtron for the continued service of the highest quality.

Very professional. My AC has worked perfectly so far. They came to check a leak problem. I received a call ahead of time since they were slightly delayed, they said who was coming. Leo and Mario were efficient, kind, and explained the issue in detail. Thank you.

If i could give -1, they did the installation on my house and is the most annoying experience ever… their own employees said bad things about cutting corners from this company…. DO NOT WASTE YOUR MONEY AND YOUR TIME

Mr. Aguirre did a great job. He arrived during the allotted timeframe competed the job efficiently and effectively.

A one star review is too generous for this company. They have absolutely no integrity whatsoever. We had our entire outside AC unit replaced in 2021. The technicians informed us that not a single item in it was going to be covered under warranty. They gave us 2 options, pay $2100 out of pocket for a part, or they would be generous enough to sell us a brand new system for $14,000. We asked them to call the warranty company to verify this information and allied insurance assured us that the part was going to be covered. The technician was clearly annoyed by this information. We declined their service and went with RLC Services, who informed us that it was only a bad capacitor and that it would be 100% covered by the insurance. Save your money and do not call these dishonest clowns.

Airtron has been efficient and helpful in my a/c service. Technician Shahzad Gulamali is very knowledgeable and very good at explaining technical issues in language this layman can understand. Much appreciated!

Alex did an excellent job. He came out and took his time to address my needs. He also thoroughly checked out all of the systems of my HVA. He diagnosed the problem very quickly and fixed it. He goes above and beyond and answers all my questions.

Ricky did a fantastic job, and quickly identified the issue and fixed it fast. He also followed up to make sure the issue has been fixed.

Waiting to see if Im contacted so the job can be finished, after calling 3 times and being on hold 15 minutes each and never got an answer. The positive is the technician who serviced my unit was great. I cant say Id recommend this business simply based off the unprofessionalism of two phone representatives and given the run around.

Horrible company to deal with. We have been in our Brand newly built home for 5 months and the air has gone out 3 times. We scheduled one appointment with technician for Thursday, technician came Saturday and said he couldn’t find anything wrong. Next time it went out we scheduled appointment and technician never came. Each time it went out we turned the Air off for several hours and then it would start back working. We live in Texas and not having air for several hours is dangerous and a bad idea.. Since we moved in our new home the air has been on 70 to keep the house cool not cold. What else can we do.Why do we have a warranty if they not going to do anything about issues we have.

Excellent tech. Great customer service and very knowledgeable about his work. Thank you for the service

Our technician Shahzad Gulamali was absolutely amazing. He went above and beyond with what we needed!

Customer service is always excellent! Thank you Calvin for ensuring I am safe. You are truly an asset to Airtron!

Since I bought my house back in 2002, I have been with Airtron Air Conditioning company for my Air Conditioning maintenance & other services. I have been with this company because I can rely on the work that they do. Jim McKinney is one of the best employees this company has. He is very knowledgeable, courteous & professional when dealing with customers.Donna Dozier is one of the managers that I like to deal with all the time. She is very understanding, considerate & patient when dealing with customers. She tries to help you in any way she can to resolve any air condition issues you might encounter..In my opinion these two employees are a great asset to the company. They do their best to resolve any A/C issues you might have.I strongly recommend this company for your air conditioning needs.

Easy scheduling, arrive on time and was a nice person and accurately identified the problem and continued to review and test the entire system

I called Airtron and on same day they had a technician out here servicing my house AC unit. The technician was on time and communicated in layman terms where I could understand what he was doing and what the problem was with the AC unit. The problem was corrected. The kindness, concern and professionalism given to me by Airtron was very comforting on a very very hot day. Thank you Airtron. GREAT JOB 👍

Most of the review are fake. Worst service. I have pregnant wife at home. Called for emergency and they are 2 hours late and still not here. I’m filing a complaint with BBB.

They guys were amazing, they explained everything to me. They change the filter and checked the thermostat.

Our air conditioner was not working properly and not reaching the set temperature on the thermostat. On two separate days our home reached unbearable temperatures. Finally on 5/15 Airtron was contacted by our maintenance department.I received a phone call from Sam at the company and after my explaining what was happening she was able to secure an appointment for a technician within an hour. I was extremely impressed with her listening skills, her necessary questions and her troubleshooting acumen. She was a real professional.Keith arrived within the designated time and immediately went out to the unit after listening to our complaints. He completed the repair and before leaving explained the problem in both technical and layman’s terms.Sam and Keith at Air Tran are to be commended. They made 2 Senior Ladies very happy, and cool and comfortable!

I had an issue with our system and we set up an appointment. Keith is Amazing!! He is very thorough in explaining how they did the service. Banjo is another technician who is amazing.Keith also explained how to take care of the system.

Calvin did an amazing job of finding the root cause of our humidity problem and resolving. He called a senior tech for advice on what he found and took care of everything necessary. Calvin was the third tech sent out for this issue, including senior techs, and the first to finally resolve. He deserves a lot of credit for his customer commitment!

Christian and Shannon were extremely professional. They took their time to explain the issues to me and what my options are and offered to schedule repairs and estimates.They both were very polite and helpful.I appreciated their kindness. They are also very friendly. Any future issues I have I would definitely request Shannon and Christian.

Luong Do is on time, missed him today but dispatch, customer service and him were able to make it happen today. He always does great job, knowledgeable and do Excellent customer service. I’ll definitely request him to come back.

Keith was very thorough and helpful. He was willing to spend time answering my questions and explaining my system.Edit: Keith and Jose returned to replace parts under our warranty. They provided great customer service and took the time to explain the repairs that were made, suggest how to optimize our system, and answered all of my questions. Very happy with the service we’ve received from these two guys.

Justin exceeded all expectations and helped us navigate a horrible HVAC installation by our previous builder. He was patient, knowledgeable and instilled a sense of confidence in us from the very first meeting. We had numerous challenges with technical and aesthetic quality and Justin helped us reach an outstanding conclusion. We spent more than budgeted, but only because Justin’s expertise helped us to make a fact based decision based on a detailed pro con analysis. He and the entire Airtron team treated our home with dignity and respect which we were not experiencing until we hired Airtron. They helped us with aesthetic challenges and tended to every minor detail with quality, care, and precision. Justin continuously went above and beyond to make a bad situation a great experience! Hire Justin and the entire Airtron team if you want professionalism, expertise, quality, respect for your home and everything in between!

Today, we received excellent service from Christian. Having been without heat for the past few days with a toddler at home made the situation challenging. Christian attentively listened to our concerns, diagnosed the issue, and promptly worked to resolve it. Despite challenges with the timeline and payment logistics, he guided us through thoroughly. We truly appreciate his outstanding service and hope to continue working with him and your team in the future.Adding: Alex came today to finish the project and took great care of us! This has been an amazing team and we look forward to servicing our unit with them.

I required a check of the indoor A/C unit due to an unusual noise, the company sent their technician Leo who did an excellent and professional job. He was in charge of reviewing the unit in detail to make a diagnosis and solve the problem. I appreciate that Leo did a very good job and had very good communication with us. thank you Leo.

I don’t usually write reviews. In fact I don’t ever. I did however feel like I needed to share that if you are going to use this company, please make sure that you do price comparison with other companies. They are asking for double the price of what Two other companies wanted to top off the Freon on the maintenance check that we just had. I have nothing against companies making a little bit of money, but this was ridiculous. When I called the office and talked to a lady named Cheryl, she was very helpful and answered my questions with the help of a manager.Will never use this company again!

Keith with AirTron did an amazing job diagnosing, fixing and explaining every single issue I had or didn’t even know I had with our new build home. He took great pride in his work and left me extremely confident in his work. Would absolutely recommend and will call again in the future with any new issues that come up over the life of the unit.

Called Airtron as my ac technician that I hired was being told that my compressor was not under warranty. Called Airtron myself to see what as going on as Trane is showing my warranty was still valid. Airtron informed me that I was out of warranty by two weeks. I asked why is there a discrepancy between the company that provides the warranty and the company that services. Was told I need to go through airtron and its techs if Trane is showing a valid warranty. Makes no sense. Asked who did my ac tech needed to call to confirm warranty, and Airtron said it would need to be through them which is misinformation. We called the AC parts store and asked them if they had my compressor in stock and if its under warranty- although they couldnt give me full details, they at least were able to confirm that it IS still under warranty. If you guys wanted to keep my service, this was not the way to do it.

Purchased a maintenance plan a little over a month ago and received my tune up today. Found out my capacitor was going bad or bad and had tube replaced. My technician Jonathan did a great job at explaining and taking his time to complete the tuneups that were needed. Definitely recommend Airtron and the maintenance plan to save you money in the long run.

Had an issue with our thermostat and Gilbert was able to fix and replace our old thermostat in no time! He was kind, understanding and efficient. We really appreciated him helping us in such a short notice. Thanks, Gilbert!

Shehzad (?) was very knowledgeable, pleasant, patient and cooperative. I will ask for him in my future tune up calls. He deserves a solid TEN from us.

Shahzad did a great job, very thorough and respectful of cleanliness (kept the booties on inside the house and took them off before going outside). Explained everything very well. Txt when he was on his way too, which is always appreciated. Highly recommend!

I’ve been with this company for 14 years plus I even have one of their monthly contracts. I think it’s great, but let me tell you a story of what happened had an AC check up the young man who did my AC check up said oh there’s something wrong with your system. He did not sound confident he did not sound like he’d been there long. When I spoke to someone else, they said he’d been there less than a year, another technician comes out and says oh you need a coil. So I contemplate paying $4000 for coil at least I thought $4000 we’re getting a new system if the salesman comes out and I ask him about the new system doesn’t really give me a concrete price Eventually he does and I got a little discount because I have their monthly contract what would cost me $13,000 as opposed to 16 for a 3 ton system. I did ask how much a coil, but he never gave me a response when he figured out that I may want an entire new system Well I thought I was getting a deal and then at 6:30 in the morning. so the next day at 6:30 in the morning mind you I’m a senior. I receive a phone call from the salesman Henry who says you really shouldn’t have a three because we will have to red duct all of your air conditioning and it will cost you a whole lot more money somewhere in the range of $16,000 go with a 2 1/2 half and you’ll save$300 from the $13,000 I was quoted.Hang in there I’m getting to the problem so I decided that that was just too much and I wouldn’t get what I wanted in the first place so then I asked about a coil well the salesman told me 5000 but because I had the contract with them it would be 3000. by this time Henry had contacted his sales manager and this is what the sales manager told now going back-and-forth originally the man said OK I’m going to reduce you to $2600 for the coil. Oh, but because you’ve gone through so many difficulties with the system with trying to get a system or fix your air conditioner I’m gonna drop you down to 2100 I thought it was good price I agreed. The guys come out do the work by the way the guys who actually do the work the good stuff the technical stuff they’re great they’re friendly they’re nice. At the end I get this bill and the bill says $2600 so I had to dispute with the technician he called the sales manager Henry Says it’s 2600 so he calls his boss and says oh I never told you $2100. Granted you told me this at 6:30 in the morning but clearly you have to know that I was awake. I have learned one lesson get it in writing or don’t get it at all.

Jose and Keith took the time to properly identify the problems, diagnose the issue, and resolve them. They also walked me through what they found and how they resolved it and happily answered any questions. Both of these gentlemen took pride in their work and ensured the job was done right, which as a homeowner is what you want at the end of the day.

They seems not to be tired of my continuous callsThey are bent on putting a lasting solution to the probCalvin and team were superb

Alex was great and extremely professional. He provided lots of information regarding my specific issue. He patiently addressed all questions and took his time to work on the problem.Update: Keith performed a Followup call at my home and was very helpful. He seemed very knowledgeable and patiently took the time to explain all his findings. Would definitely recommend him.

Had a minor issue with my AC. I called and scheduled an appointment over the phone, and the techs arrived within the time window provided. I also appreciated the confirmation call about 30 minutes prior to their arrival. Vanjo and Keith were professional, kind, and took time to thoroughly inspect my system and provide guidance for maintenance in the future. So grateful for the help and peace of mind as we approach the warm (aka scorching) months that are summer in Houston.

Christian came in and reviewed our situation with high humidity and he reviewed our solution options. His recommendation was adding a dehumidifier system (AprilAire) to lower humidity in our home. We decided to move ahead to get more comfortable environment. Christian was very thorough in his explanations of different solutions.

Christian was awesome! Came out to a troubleshoot call once while we were away on a family emergency, offered to stay until we got there and even came back a second time the next day when we were ultimately able to give him access to the unit. Really knowledgeable, professional guy and diagnosed our issue right away.

Great service from AC Tech. Gilbert! Very professional and I can tell he has lot of knowledge on each equipment. That gives customers more confident on their tech. He takes his time to make sure all equipments are functioning efficiently. The best part is he will show you his results from each test before he leaves and offers advice to keep AC efficient. Overall, very happy with the service.

Eric was very respectful, courteous to us, and was showing outstanding professionalism. I recommend him 1000%

Ricky and Alex did a great job. Ive been having an issue with a ringing noise that is coming out of the outside unit and it seems like they found the fix! Definitely happy with the service ver professional and knowledgable.

Eric was fantastic. Got into the job promptly and conducted himself very professional throughout. Polite and well mannered. Made sure we felt reassured and talked through everything he had done for us. Great experience all round.

Our technician, Moukhles, was friendly and knowledgeable. He was patient answering our many questions and very thorough with the tune up. We are very appreciative.

Just had Christian with Airtron over to the house, he was quick any and very efficient. Communicated very well with how he explained the issues. He had parts with him and had it repaired in only 20 mins or so. He did a great job for sure.

Alex was a great technician. He thoroughly checked our AC unit and dehumidifier units and explained to us how everything operates and helped solve our issue. We would definitely recommend Airtron and will be continuing to use them for all of our service needs.

Stephen was a great tech I have had many tech just say I need a new unit and though my unit is fairly old I know the compressor was fine and have built units before so I knew it could be fixed just shy of the knowledge stephen has so he done a awesome job repairing my unit big props

I recently had the pleasure of working with Eric for my AC repair, and I am truly impressed by his exceptional service. He demonstrated deep expertise, quickly identified the issue, and efficiently resolved it. Not only did he fix the problem, but he also took the time to explain what went wrong and how to prevent it in the future. Eric’s professionalism, knowledge, and dedication to ensuring my comfort are highly commendable. I wholeheartedly recommend his services to anyone in need of AC assistance. Thank you, Eric, for going above and beyond!

The technician was very professional and communicated very well on all the questions I asked. He was very informative on my a/c units overall. This was my first experience with AirTron and very satisfied with the service. My a/c issue was resolved in a timely manner and I am very happy . Thank you!

Great service, nice, polite and responded all my questions, thank you Justin for everything

I had scheduled an appointment with them twice, and every single time, they said the technician would be there between 12pm and 5pm. Then, right at 5pm They called me and said the tech was ready to head my way. The first time, he didnt show up until 630pm. The second time was exactly the same. This is the most unprofessional service I have ever experienced. They really do not value your time as a customer. I would not recommend this at all. They look like they have high rating, but I am certain all the bad reviews are paid to be buried all the way at the bottom so that you dont see. please be aware of this company.

Christan and Justin were amazing! I am pleased with there service they were fast, courtious and friendly. They were completely knowledgeable and helpful! They answered all my questions and concerns. I definitely recommend Airtron for all A/C needs.

Cristian was very through with his work. He quickly identified that there was a leak on the cooling coil and further ran diagnostic that confirmed this from the pressure reading.He was helpful to further confirm that the defective part is still under warranty and had his office place a replacement part with the manufacturer.Overall I am very happy with the Service provided by Cristian and he did apologize for arriving a few minutes over the scheduled time.

Alex was wonderful! He was dispatched to our home to look over a few issues we had concerning our AC unit. I cannot thank him enough for his patience in listening to me explain the issues at hand. He got to work and was able to find many issues due to improper install. (I believe another company completed the install) His knowledge was impressive as he was able to diagnose the problem from my non -technical description. He was also able to get proper air flow to my sons bedroom, which the previous 2/3 AirTron service techs could not. He was so kind and explained everything to us in great detail. We are happy that our AC unit will be working at full capacity now due to his adjustments. I would highly suggest requesting Alex if you need someone who is kind, efficient and extremely knowledgeable in his job.

These five stars are for Mo! He wasnt even here to help us with anything of the sort! He saw us struggling to bring our new grill to the back of our house because the delivery guy abandoned us! He was so sweet the entire time.We know who to call for air conditioning problems!! Mo!❤️❤️

It’s been a month now and they keep visiting several times to identify cause. But still the issue is same and we’re waiting..

Great service! This dispatchers are very friendly and knowledgeable. The ac technicians are hard workers and very knowledgeable as well.

Leo was amazing and explained everything really clearly. He listened to my concerns and addressed all the issues I had. Thank you Airtron and Leo for your hard work and dedication to doing your job right!

We followed through a recommendation by the builder to balance the entire HVAC system when we completed moving into the house. We could feel some rooms being too cold and some being not cold enough. We also had some incipient issues with humidity as well.Jose, my assigned tech, was very knowledgeable and cared to explain us how the HVAC system works in an easy to understand manner. He managed to tune up the equipment as well as teach me about the satellite HVAC systems and proper filter maintenance.Shout-out to Jose, thank you!

Alex is an absolute PRO! He listened to my concerns and took the time to explain his actions. He gave future suggestions in maintaining the effectiveness of my hvac unit. He didnt rush the process, but he definitely moved at a speed that showed his experience. More than satisfied with the service and investment I made to have cleaner air for my wife and kids.

11.06.24 new motor had to be put in today, Raul and Christian did a great job and even hung out for a few minutes to make sure the unit is working accordinglyAwesome service, Put In a call yesterday and they sent out a tech today, Christian was awesome, on time, courteous and explained things thoroughly....makes this stressful process so much easier

I had a great experience with Alex from AirTron. He visited to address an AC system humidity issue, explaining the problem thoroughly. Alexs professionalism and knowledge left me extremely satisfied. I appreciate his excellent work and want to extend my kudos to him. AirTron should acknowledge and commend his great service.

Gilbert id an outstanding job with our air conditioner. My husband and I are very pleased. Gilbert worked very delingently on the AC. Gilbert was very kind, professional, and knowledgeable. Mr. Gilbert represented Airton Heating and Air Conditioning very well he was courteous and professional. Airton needs more technicians like Mr.Gilbet. Mr. Gilbert made sure the air conditioner was working before he left our residence. Gilbert was very knowledgeable. Thank God for him. The house was very cold. We are soo glad we are warm. Keep Up The Great Work. Thanks again The Smith Family.

I am updating a previous review. I previously gave a technician, Alex, five stars. He deserved them. A more recent experience is just the opposite.A Broan ERV stopped operating properly on 9/13. A senior technician came out on 9/18. He talked with the manufacturer, changed some settings, and said if it did not come on and work properly by the end of the day to call Airtron. They would replace the unit. The unit never came on. I notified Airtron and emailed the technician.By 9/24 I had still heard nothing. I called Airtron and again emailed the technician. A representative said she would check and call me back. By 9/26 there was still no call. I called again. A service rep named Sam assissted me. She said she would find out what the status was and call me back. She called back before the end of the day with the status. Kudos to Sam. She gets five stars.A senior technician is to come out again. The unit is to be evaluated again. Why? It is to be the same technician. Why not just replace the unit as promised?I purchased a new Beazer home last year. The install on the HVAC unit had numerous problems. This problem with the ERV and the poor response by Airtron is just another example of Airtrons inadequacies.

Service technician Shahzad Gulamali did a great job. Also, explain the operation very clearly.Great customer service

The Technician was able to diagnose and solve the issue quickly. The scheduling appointment process was my biggest issue, they should keep people more updated of the arrival time so people could do other task while waiting for the visit.

Shannon did a wonderful job. On time. Took the time to explain all that was going on. No issues and made great recommendations. Will look forward to having him back for the next service.

Leo and Alex came out and was very quick and helpful in our services. Very professional and knowledgeable. We able to resolve all our problems that we have been having for the last few weeks. Did full workup and saved us in time for the freeze. Great job.

Airtron came back today for the third and final trip. Each trip was to fix one thing then another issue surfaced and had to wait for parts. Office staff wasted no time getting the parts ordered and scheduling service each time. Leo and Alex were successful in fixing our a/c today and making sure our system worked properly. They were knowledgeable, attentive, and informative. I can’t thank the technicians, installers, and Airtron office staff enough for the excellent customer service they all provided.

Gilbert was great. He fixed our heater/AC issue. Now our home will have heat for the winter and AC for the summer. Gilbert was nice and very knowledgeable. Also great customer service. He explained what was wrong the unit.Airtron is lucky to have Gilbert. Any future issues, I would like to have Gilbert to be our technician.

My 76 year old Mother have a 1485 Sq ft house and these people tried to make her pay $17,000 dollars for a new AC unit. This place is horrible and tries to rip off older customers. I would not recommend this company to anyone. No integrity what so ever. This company should be ashamed.

Gilbert was super helpful and friendly. He gave us recommendations on how to better our home and keep up with our maintenance to prevent any further issues. He was happy to answer all of our questions and made sure we were satisfied before leaving!

Shannon did our AC tune up yesterday and he did a great job. Hes very professional, courteous, respectful and knowledgeable. He checked upstairs and our outside unit and found that we have a bad capacitor so he replaced it. Very happy with the result. He even gave a courtesy call this morning to check hows everything. Thanks Shannon for a job well done.

Worked with Airtron on identifying issues with AC cooling issues. Very quick scheduling and the technician was very knowledgeable and professional. Would recommend the company and Shahzad for all jobs.

Alex was very professional. Explained everything he was doing with clarity. Fixed the AC issue with no problem and still double checked all other components of the HVAC system to ensure no other discrepancies were present. Recommend

Jose and Kieth were so attentive. They found the issues and informed me every step of the way. They also educated me on how to keep the unit running efficiently and what I should be aware off during certain temperatures.I feel these two gentlemen came with the desire to get my unit running properly. Thank you!

My experience with AirTron thus far has been great! From speaking to their customer service agent over the phone to set up my appointment and maintenance plan to our home visit today. I would highly recommend our technician, Andy, who came out to service our home today. He was courteous, professional and knowledgeable to answer all of the many, many questions that we had. I will definitely try to request Andy again for our next service appointment.

Ricky provided excellent customer service. I wasn’t home when he arrived however he waited untilI arrived and completed my services . I amtruly appreciative of him for not leaving and making me reschedule.

It took a week but really appreciate all the excellent service they provided.

Eric is truly the best – incredibly polite and kind. His manner and respect surpass all expectations. He not only addressed the issue we were complaining about for the whole year and although 2 other people been send before him from the company they did nothing , but eric fixed it.thanks

My Technician Keith was very professional and helpful in explaining some mystery issues I have been having with my Air Conditioner. And he provided some additional helpful information on my Fresh Air Unit in my attic. So Thank you. I’m a happy camper.

Christian was excellent and showed me the problem area. He installed the UV light to take care of it. He is very professional and very knowledgeable. I am satisfied and will request him next time.

Calvin and his partner provided excellent customer service and were both so personable! Thank you to both of you for being so helpful and also taking the time to assist me with programming my thermostat!

Shannon did a great job today. He was super professional and super friendly with all, including my dog. His work was very thorough and detailed.

Andy did an excellent job explaining his findings and the end results. He was very professional, a great communicator, gave good eye contact. I would like to have him as my tech going forward. Thanks Andy for doing such a great job.

He is one of the best, he solved my problem with high knowledge. Really respectful and knowledgeable person who doesnt shy away from the problem. You guys sent so many people before but no one was able to really solve the problem, but he did. I really appreciate 🙏 his help. Ceser is the best among Airtron team

Andy with Airtron came out toOur home today to check on our systemAnd I was so impressed by how thorough he was in checking our system, as well as responsive to all of our questions and concerns. He truly went over and above any other AC companies I have ever used in the past. Truly remarkable work and customer service.

Shannon did a great job and is very thorough with his work. He is very knowledgeable and doesnt miss a step. He fixed our drain issue and I would highly recommend him in the future. Thank you

I wish my experience with Airtron was just a pleasant as some of the reviews I have read. I just purchased a new home (just hit a month of living here) and my issues with my AC has been ongoing. I have two young kids, one which has a medical issue and it’s reached 90 degrees in my home. Yet I have to wait 5 days for a technician to come resolve the issue. Not being made a priority or given the courtesy to get this issue fix sooner is truly disheartening and ruining the experience of being a new homebuyer. Hopefully someone can accommodate my family and get this critical issue resolved.

Ricky was the technician that came out to diagnose the problem we were having with our AC. He was quick, professional, informative with explaining the problem we were having. Overall great service. Our AC is now fixed.

I have been with Airtron for 2 years now and I’m giving them 5 starts solely because of Rosalio’s (Leo) service today. Not only did he display great customer service but he also took the time to educate and explain everything he did. Furthermore he went above and beyond to make sure our unit was working at its best performance and I greatly appreciate him doing so. I am HUGE on customer service and providing exceptional service and Leo did that today. Airtron, you as a company have a great employee on yalls hand I want you to know that employees like Leo is what keeps business like Airtron look good and keep customers like me continuing to do business with you.

Alex was very informative and helpful in delivering 100% customer satisfaction in his services. The appointment was easy, he came and got everything done smoothly. Thank you 👍

Exceptional services and genuine honesty, highly recommended him.Our air conditioner repair guy exceeded our expectations, from the moment he arrived, it was evident that he was highly skilled and knowledgeable. He quickly diagnosed the issue with our air conditioner and efficiently repair it, ensure that it was functioning optimally. Thank you so much for your help today

Calvin was an excellent professional and I highly recommend him.

AirTron came out this morning to address issues found after my 1 year inspection. Calvin and his teammate did a very thorough inspection and a few adjustments were made. I am very pleased with the service I received today.

Ricky did an outstanding job identifying a problem and fixing it immediately. Very professional and courteous. Highly recommended. Thanks very much to Ricky.Christian with AirTron did an outstanding job. On time - very professional, courteous, and identified the problem immediately. Also recommended a great warranty to cover the expense of my repair so I could have AC during the heat of the Summer ! Excellent Service. Highly recommended.

Leo was so knowledgeable. My home had been feeling really humid and he adjusted my fresh air system, explained what he’d done, made recommendations to keep humidity levels normal, checked my a/c unit outside and let me know it was missing coolant, he got it taken care of and he shared how to maintain both systems. He was awesome. Thank you!

Quick service withing 24 hoursI like service fully recommend this company Airtron a/c

Well this company was used to install the HVAC system in our new M/I Home. Since day one we have had concerns about having a 2.5 ton 14 seer unit for our 1 story 2106 sq ft home(4bed/3bath). The unit can not accommodate our home to the desired temperature we would like. Both builder and AC company states there is a report that was done that informs both builder/ac company what size unit the house needs based on sq footage, type/rating of insulation trough out the home, how many rooms, windows, doors, how the sun hits home at sunrise/sundown ect, ect, which I’ve requested several times from both to see said report. Both state the other can only provide which is basically giving me the run around. My thought is the builder gave the contract for HVAC work to airtron and told them what to install and they install cause who wouldn’t want to have a contract with a builder for installing All HVAC systems in said homes. The AC company knows that the unit is too small for our home especially in the south Texas region and refuses to say it to avoid the loss of the contract. Profit over doing the right thing for both builder and ax company. I’ve called several AC companies (including Airtron) which of course always want to come look at location to give a more accurate quote but me insisting just a ball park with the information I have to please just let me know a size unit that the home would need and the avg quote given was a 4 ton unit. Even online research sated 3.5ton-5ton and was 4 also.And if there was a actual inspection report done to determine the size unit needed for the home based on information as described above the the homes in neighborhood would have a small variety for units but what I’ve found out so for is 2story homes get 3.5tons and 1storyhomes get 2.5 ton.1star rating for the simple fact that they are to scared to say anything to builder about the unit size to keep a contract (which I get) rather than insuring homes get the correct size HVAC system the home actually needs. Even the techs the company has sent to “check” unit to insure it’s working properly stated the unit is to small and at min3.5 ton needed.

Updating my review since signing up. Absolutely awful. Never fixed the issue we hired them for, I finally called a smaller company who fixed within 24 hours. Updating my payment details, getting calls back, and now canceling is infuriating

Where do I begin, had the AC go out. Took over a week for them to find out the compressor in my AC was filled with holes. Been in this new house for less than a year so it is under warranty. They ordered a new compressor. It has been 2 weeks since they ordered it a still no compressor. It has been ~88 degrees in my home for almost a month now in May in Texas. It took them a week to finally offer a portable AC so I can sleep. Lasted 30 minutes before it broke and leaked all over my floor. Somehow no estimated time on delivery for the compressor. I didnt know it was still possible to ship something without tracking.Edit: They fixed the AC. It is now less than a month later and it already broke again.

The 2 gentlemen that came out were very nice. They took the time to explain my ac system and how the trap works. They answered all my questions

Leo and Alex just left my home and they really made sure that I understood the issues before starting job. They were on time and explained how to keep my system running good for years to come.Great experience!

Leo is very professional. He actually found additional issues the builders did not complete. He is very thorough and explains what the issue is and what needs to be done to fix the issues. Very friendly, also cleans area after project is complete.

Our service tech Leo, was very professional and very knowledgeable. He answered all of our questions and helped us with the issue we had. We feel safe knowing that Airtron has people like Leo who can assist their customers with their installed units.

New issue with ac/heating. Keith and his apprentice were very helpful. The identified the issue for a vent to be moved. Hopefully it will get resolved asap.The young man that came today was very good. He listened to the issue I had, took pictures and seems to have solved the issue. I was very thankful he took the initiative to solve the problem.

I had Alex to check my one year warranty issues. He was an awesome technician. He shared and suggested lots of things to manage our system better. I highly recommended such people in this field to help owners. Thank you Airtron for sending him.

Airtron is really excellent and very professional in each service calls. Their techs are very experienced and investigates the issues in depth and explains better. I have Christiana came over today to replace a part and he is excellent. Very professional and nice to work with. I would recommend tech’s Christiana and OG of Airtron for any AC issues.

Leo and Noah arrived early, and were very respectful. They found the problem quickly, and did not mind explaining, to myself and my dad, multiple times what was wrong with my unit. I highly recommend them. they were very courteous and respectful of my property. definitely five star service.

Alex was super helpful identifying a problem with my A/C unit. Appreciate his attention to detail and customer service! He was super good at communicating the issue and double checking other features just to make sure everything was functioning properly. Thank you Alex!

Ricky was extremely helpful! He fixed a few things and noticed things that other technicians did not. Christian and Michael were also very helpful. Both helpful, super polite and friendly guys. Definitely will call them again!

Keith came in today to check air balance in our master bedroom. He immediately found the issue and was able to make the adjustment. He also shared lots of knowledge on how to use the HVAC more efficiently. He was polite, patient and very knowledgeable. We will recommend Airtron to our neighbors and friends.

I had an appointment, 4 hour window and no one showed up. Once my warranty is up, I will find someone else. Theyve been out before, wasnt too pleased with that visit either. There was a language barrier which contributed to the problems. I wouldnt recommend Airtron.

Charity is absolutely the best.This company is very good. The customer service level is excellent. Things will always happen, but how we manage or react to it is what matters.I highly recommend them.Thanks Airtron for the great work you are doing.!!!

Eric is ABSOLUTELY WONDERFUL!!! He’s very polite, has great customer service and was very respectful of our home. He kept communication with us and talked to us about our issues with resolutions planned. I couldn’t have been more grateful to have him serve us. Because of HIM and his knowledge and compassion of what he does, I will continue to use Airtron. Thanks Airtron…. Eric represents your company very well!!!!

Santana wrote his on review and posted it before he gave me the invoice. I reported it to the office. I used to have an amazing tech, he retired and service has never been the same.

Great response time, best program available for my ac system Essential Home Care

Alex was extremely professional and courteous. He came in and wasted no time solving our problem. He was very polite and took time to put us at ease. We appreciate him helping us out!

Losing AC when it’s 100 degrees outside is a killer. My wife called the after hours emergency line and got a call back almost immediately. Destiny helped us get scheduled quickly and Leo was awesome. He was able to get us running correctly. He was informative and helped me feel confident that his diagnosis and corrections were what we needed. Thank you!

Keith and Vanjo (Banjo Cazooie) did a great job this morning. They were friendly, well-informed, and professional at all times. Highly recommend!

Gilbert the technician with Airtron was very helpful, professional, and answered all my questions and concerns. He explained everything, and even offered specific plans if we wanted to join. Excellent person.

Cesar was great, very detailed, went the extra mile to insure the equipment was working properly. He even took the time of going to the hardware store to purchase the needed materials. After having multiple technicians come out to fix the issue, he was the first one to actually fix it.

Argelio was knowledgeable and professional. He did an outstanding job and would recommend him to anybody I know. He fixed an ongoing issue I had for years after having many techs come out. Good job Airtron for having an amazing tech on their team.

Cristian S maintenance service/tune up was done very well. He explained to me well about my air condition and heating system and explained the steps and corrections I needed to do to correct and maintain my air-conditioning system. He changed filters. I was pleased with the service.

Leo and Noah were fantastic! They discover many issues with the set up of our unit on our brand new home. Though every issue was simply based on a poor installation initially, they were fast. Knowledgeable and courteous.Highest possible rating for these two.

Alex made a trip out within a few hours of my AC issues beginning. He was very knowledgeable, friendly, and got everything working right!! I really appreciate your help, Alex, and I look forward to working with you all in the future!

Ricky did a great job for us. He was able to identify a gas valve that needed to be replaced on our old furnace. Airtron got the part in quickly, and Ricky came out to replace it. He did the work efficiently, and our furnace is heating once again.

Ricky was gracious, professional and respectful on his visit to fix our faulty AC! He arrived on time and first performed a diagnostic exam on our AC and then he quickly got it working again! He let us know what the issue was and saved us from melting in this crazy Houston heat in June! God bless him. Definitely recommend.

I’d like to thank Alex, he was very helpful and knowledgeable in his craft. He gave me insight on what I didn’t know and what I should know. He even pointed out some deficiencies I had that I didn’t even know, along with better maintenance with the equipment I already have.

Ricky came over on time, completed the job efficiently, and checked out an issue as well on the same visit. He ordered the part, explained my warranty, was professional all the way, and was great overall.

Thank you Hector. You did a 👍 good job!

Cesar and Ronald did an amazing job when working on my AC. Both were polite, professional, knowledgeable about everything they did. Took the time to show me and explain what was going on. Would definitely recommend working with them when possible.

Lio performed a re-balancing of airflow throughout our house as part of our new home warranty. He did a thorough checking of our system, discovered and troubleshooted a few things, and provided excellent explanations of what was going on and how he recommended addressing it. Very courteous and professional; thanks for your service!

Very thankful for Shannon he came in on time. Kept us informed each time he had a chance. He even made phone calls for us and kept us updated. We are very appreciative, we have a wasp problem in the attic and he still made sure he did what he had to do to make sure to keep us cool.

Ive dealt with Airtron since we moved in and the experience has been great. Had a issue over the weekend and they came out as scheduled. Argelio, the techincian found the problem and explained to me what the problem was. Airtron will get he parts and repair tomorrow. Dealt with Sam (inside) and she was very helpful and pleasant to work with. Everytime I call I come away nowing that Ive been helped.

Excellent experience with Leo and Noah from Airtron today. They came out on a warranty call and they were super professional and informative. Leo showed me the components of the unit in the attic and explained issues he found in terms that made sense. They were very thorough and knowledgeable! Would definitely call on them again!

Leo with Airtron just finished servicing my air conditioner unit. He was thorough and clear on all aspects of my ac unit and what was changed, what was beginning to wear out and on the positives of my unit both inside and outside. I’ve never had someone take the time to explain what’s going on with an appliance in my home and I truly appreciate his knowledge, time and patience. Thank you Leo and Thank you Airtron!

Keith was very professional. He came, greeted me, and listen to what i had to say about the issues We were having with the ac. He checked each room, took his time and explained why some rooms were getting air flow better than others.

Christian with AirTron did a VERY thorough inspection and service of our unit today! He went above and beyond answering all my questions about our above average unit and thermostat. He took videos of my ducts as well as sent me a couple YouTube videos so I knew my options moving forward. I look forward to having him out again to make sure everything is in tip top condition!

Ricky did an awesome and thorough job when checking out why my home had such high humidity levels. He was detail orientated and took his time, he stayed until the issue was resolved. Great service and very polite!

3 year old house. AC Motor and motherboard needed to be replaced under Carrier warranty. The downside is they charge for labor even if parts are covered under the warranty.Option 1: Sign up for Airtron maintenance plan during my initial phone call for $31 monthly 1 year contractOption 2: pay $120 service fee for tech to come out and diagnose the problem.Option 3: Pay $120 diagnostic fee then sign up to $31 monthly plan with AC tech to avoid the $700 labor fee to install motor and new control board.I chose option 3, the worst option because I didn’t know about labor charges even if parts covered under the warranty.Airtron had to order the parts. They took 1 week to come in. Then, during the 2nd visit the tech determined the control board had to be replaced and they had to order it. That took another 3 days. So in all I was without AC for about 2 weeks.All the techs are friendly. Of course I’m not happy about having to spend a lot of money to have system fixed under the Carrier warranty. Tech said a lot of Carrier systems are failing in the same way.All the techs were friendly and their customer service was great. I’d give them 5 stars. But the wait and the fees are making me drop my star rating to 3.

Keith was a true professional. Arrived on time, addressed our hvac concerns and got us back up and running in no time.Expedient, friendly, and knowledgeable service. Very professional would definitely keep them on my speed dial!

Leo did an excellent job of fixing the problem I was having with my AC. He even ordered an extra part for me to replace just in case that part went out too. I am very satisfied with the work he did for me.

Keith and Alex were awesome! They quickly diagnosed and did some troubleshooting! The great customer service and professionalism was a bonus! It’s hard to find wholistic care and service, but they were amazing overall!

Eric did a great job rebalancing our house. He took his time looking over everything making adjustments and checking it over before moving on to the next room. Eric also explained everything to me on what he found and the adjustments he made. Definitely someone who I would want to come back for services my unit.

Tech came before expected wait time on a Friday evening. Evaluated the issue and performed necessary repairs. Maintenance contract covered everything. I am very pleased.

Gilbert did an amazing and very clean job installing a p-trap on my A/C unit, he went the extra mile and also installed insulation where there wasnt before. When he finished, he explained to me how the p-trap works. This is something I always appreciate. Then he proceeded to ask me if there was something else I needed in a very cordial manner. Great job and most importantly, great attitude!

Keith was incredibly knowledgable and able to answer all of our questions when he was here. He went out of his way to walk us through how everything worked and was able to resolve all of the issues we were having.

Great experience with Cristian! My parents are more comfortable speaking Spanish and AirTron was able to send over a technician that spoke Spanish and was able to communicate with my parents easily. He was able to explain to us what is going on with our unit and he performed a tune up on our furnace and AC unit. He was great!

I have been having trouble with AC/ Heat issue such as leaking and sometimes stopping running, Christian come to my house, he was able to explain the issues. He is knowledgeable about the issues, and takes time to explain.Highly recommended.

I really appreciate Noah’s and Leo’s professional courtesy and knowledge. They came in, quickly diagnosed the issue with my AC, and fixed it in less than 30 minutes. They also took time to explain the issue to me, and guide me on the quickest way to cool the house after two days of no AC. Also, Airtron was very proactive in calling me to see if I was available earlier than my appointment since they had a cancellation and could be here sooner. Definitely recommend Airtron.

Coming into a new home and not knowing much about AC, Leo helped my husband and I understand how the air should be throughout the home. He did not only check the room that had AC problems but also made sure the whole house had enough air flow. We appreciate Leo at Airton Heating and Air conditioning Houston.

Airtron’s customer service was outstanding in the making of our scheduled appointment and update of the timeline for the technician’s arrival.The technician, Mr. Moukhles Al-Mashaqbeh arrived promptly at the scheduled time, which I appreciated. His professional demeanor and courteous attitude put me at ease. Mr. Mashaqbeh thoroughly inspected our HVAC system and explained the issue in simple terms providing clear solutions, as well as answering our questions.We highly recommend Airtron for any HVAC needs. (Mr.& Mrs. Malcolm)

As soon as we closed the door my husband and I in unison said “that’s a nice guy!”. The Tech was very nice, did a though job and explained everything in detail and had photos of the hardware to show us the condition of our system.

Lio was very professional and knowledgeable. He knew what was wrong before I could even finish explaining the problem. He offered solutions and fixed all the issues we were having from the big things to the small minor things that others may dismiss. Excellent service!

Shannon is a very knowledgable and skilled AC technician, who went above and beyond in checking out my AC situation(s). Very experienced, in fact remembered everything about our home and our system from a tune up visit 4 years ago. Very helpful, personable, and was able to educate more than any one ever before about the things that need attention on my system. It was a pleasure to have someone of Christians demeanor, knowledge, and ability in my home. I will request him for any future visits.

Excellent service provided by Airtron Heating & AC!!Technicians were very patient and amazing answering all my questions and concerns; they checked every area in the house that I had questions on. The technicians sent to our house were Cesar and Ricky.I highly recommend this company for any HVAC concerns.

Shahzad Gulamali , helps me figuring out the issue on drain problem and suggest the maintenance works, he came in on time and balance the room temperature as well. Highly recommended to have Airtron. Thanks

Eric came to my house because one of the room was too hot and others were too cold. He redirected the air and adjusted everything. Checked and ensured Everything was good. He was very professional, explained me what he did! Really good job.

Christian was very helpful and explained everything so that I understood what was needed. He also reached out to management to help with cost seeing as we didnt expect this issue. Very respectful and considerate. I definitely would recommend this company.

Rosalio is very professional and find the root cause and fixed it quickly.

Christian came to perform service my heating unit and he was amazing. I will request him when I need my heating serviced again because he is informative, polite and makes sure he cover all bases of problems. You Rock!

Not even the intermittent rain kept AirTron technician CHRISTIAN from reporting promptly as scheduled and tuned up my AC system straightaway. He informed me what he did, and advised me 2 simple ways to keep the system working efficiently. Very pleasant and polite and professional young man.👌AirTron technicians are pleasant and very professional in their service.

Justin (estimator) was great to work with. Professional, thorough and very detailed. He answered every question and had a great attitude about it. My business was almost lost due to a prior bad experience with another technician but Justin more than made up for it and won me back. Great job!I need to also give kudos to the installation team. Miguel and his crew were on time, prepared and got the job done in a few hours. They were respectful and clean. They did not leave any clue major work had been done. Miguel also reviewed all details of the installation with me and made sure I knew how to work the thermostat before they left. Stellar job!

Leo and Keith did a wonderful job. Very professional and thorough. Explained the work being done and issues found with correct recommendations. Really great experience!Follow up - Recommended maintenance issues were promptly addressed by Ceaser and David. Grear professional service!

Leo did a great job explaining how our system works & the potential causes of our heating problem. Not only did he fix the issue & advise how we could optimize our system’s efficiency, he also discovered an instillation mistake that was made when the house was being built & immediately scheduled the proper person to come correct the install error. Great service by Leo.

Shannon Glaze was highly professional and timely during todays visit. He was very thorough in his review of our home system and left information that I may reference if needed going forward.

We were having issues with the humidity levels in our home, Leo came out and did a thorough inspection of the unit in the attic, as well as outside. He was detailed in his explanations of everything he was doing, as well as provided information on what to do if certain scenarios were to occur. I would definitely recommend Leo and Airtron!

⭐⭐⭐⭐⭐ 5 stars for Tim at Airtron!I cant say enough good things about Tims service with our HVAC system. From the moment he arrived, he was professional, courteous, and incredibly knowledgeable. He took the time to thoroughly inspect our system, explaining everything he was doing and providing valuable insights along the way. Tims attention to detail and dedication to his work truly impressed us. Not only did he fix the issue promptly, but he also went above and beyond to ensure the entire system was running efficiently. Our home has never felt more comfortable!Tims friendly demeanor and genuine passion for his job made the entire experience enjoyable. Its evident that he takes pride in his work and genuinely cares about his customers satisfaction. If you need HVAC services, look no further than Tim at Airtron. We highly recommend him for his exceptional skills, professionalism, and outstanding customer service. Thank you, Tim, for a job well done!

Sam is great! Super helpful and explained the service to me throughly. After I signed up for the service with Sam, Leo and Keith came out for my bi-annual tune-up, and were excellent! Super professional and willing to explain everything to us.

They just left, so we will see if everything is working as it should. But so far, the velocity and increase of air in my master bedroom has already seemingly improved and hopefully I won’t hear anymore noises when the AC is turning on/off. Cesar and the trainee (forgot his name, sorry ): ) were very helpful and professional, and advised me on different filters I need to purchase for the future. I was very pleased with their customer service.

Christian was very quick in diagnosing the issue. He was polite and professional, wearing shoe coverings and respecting our home and time. He quickly solved the issue. I would definitely recommend to family and friends.

Christian was Amazing!! He thoroughly walked us through the options for eliminating mold from the AC plexus. We are very happy with his expertise and kindness.

My technician was Leo. He was very informative and patient with ALL of my questions as a new homeowner. I will most definitely request him in the future if needed. Thank Leo for your professionalism.

Christian S. Was very polite and professional. He came to do the maintenance and made proper recommendations. He installed a hospital grade UV light to make the air we breathe cleaner, fresher! We appreciate your honest opinion! Thank you for the all around job you did! Thanks for taking your time.

I’m writing this review in regards to your Technician Shannon Glaze. The showman texted us to let us know that he was on his way, and arrived shortly after, and came in and talk to us to have us explain what the issues we were having with our thermostat. He patiently walk us through the steps on how to use this thermostat, and answered any, and all of our questions posed to him. He is one of the most polite people. I’ve run a crossed in quite some time, and honestly as a credit to Airtron he answered all of our questions, explain what he was doing when he was showing us the steps on the thermostat And patiently answer any and all of our questions. He’s a credit to a Airtron. I did an excellent job on behalf of your company.

Ricky was knowledgable, professional and helpful. He arrived on time and explained everything that he found and answered all my questions. He double checked everything to make sure our ac would work properly. Outstanding customer service. Quick response time and efficient work. Definitely recommend.

Leo was very knowledgeable, professional, and helpful. He took his time to diagnose our AC problem and was able to explain the issue to us in detail. I am very pleased! We will definitely keep Airtron on speed dial!

We had the most positive experience when Rosalio, aka Leo, visited our home to troubleshoot our AC. He is probably one of the most valuable assets that Airtron has.For background, we bought our house in 09/2022, and the HVAC had a 2 year warranty, but only 1 year for air balancing. We called them out for air balancing in 08/2023 because two rooms in our house were either way too hot or way too cold. The guy back then adjusted the dampers but nothing else.Fast forward to 02/2024, several guests who’ve stayed overnight have commented that those rooms are too hot or too cold, so we called Airtron out to figure out what was going on. They said air balancing is no longer covered and would be $460+. But we called them out anyway.The fact that they sent Leo was the best thing to happen to two Texans frustrated with their AC. He told us that our dampers weren’t even powered! Not actuating at all. It wasn’t even an air balancing issue: the whole system hasn’t worked properly for 17 months. The last technician may have adjusted the dampers, but didnt even bother check to see if they had power supplied to them.We peppered him with so many questions (we are engineers, so naturally we want to know exactly how everything works), and Leo was so patient and incredibly knowledgeable. He answered all our questions and even gave us tips and advice on how to maintain our system. After he diagnosed the issue, he ran a diagnostic test on the whole system (since apparently it wasnt operating properly this whole time), checked all the details and metrics, fixed anything that was even slightly less than satisfactory, and now our AC actually works!!!Leo commented that the first guy certainly didn’t do anything because had he even looked, he should’ve known the system was unpowered.If you ever need to call Airtron for a technician in the Houston area, ask for Leo.Airtron, give Leo a BIG RAISE!