Air Pro AC & Heating

I highly recommend Air Pro AC & Heating! My wife called me this afternoon and said our upstairs a/c was not blowing cold. I did a google search when I got home and found one of our neighbors had recommended them. I called them and they sent us a tech the same evening. Adrian showed up and was very courteous and professional. He explained everything throughly and kept us in the loop the entire time. We really appreciate his professionalism and for coming late after hours. The family is cool and happy, and we are very thankful!

My ceiling after four years of installation of new system. Every year same problem. Every maintenance they said it was fixed. First company to check said way too expensive to fix to contact original installation company.Finally someone called me back about this issue and said they don’t have any recorded phone calls. 🤷‍♂️. Customer service at its finest. Still haven’t heard from a manager. Just the person I spoke to said they would send a “senior tech”. I have explained this issue to all my maintenance techs and with their office personnel. Just getting the runaround. Trash company. Per their “Jr tech”. The bent copper line on the new unit is great.Today I received a call from someone higher up in the company and informed me when they have someone available with proper experience they would like to check it out. 🤞After a week after charging me 200$ to diagnose they messed up install I have still haven’t heard from anyone about repairs. The tech noted the system cooled.Will update soon with visual inspections from reputable companies. My advice is to run from this company. Nothing is their fault and they will never have record of your ongoing issues.December 2024. I have paid a reputable company to reinstall and level both units with proper pan that accommodates unit. They addressed leaking copper lines and transferred warranty to Lennox. Between fixing their errors and ceiling damage I’m out another 5K. Do not use them. I have never heard back from them on any issues yet they have seen the problems.

Frankie &Robert did a fantastic job installing our Gemstone lights. One of the best choices my family decided to get.

Horrible , Horrible, Horrible!!!! Do not go with them !!! I normally do not write reviews , but they just have terrible business . My A/C stopped working upstairs . I found this company on internet so they have some bad reviews and some good ones so I decided to try my luck .Technical came in and said our thermostat was not working so ether we can buy it from them which is $490 or we can purchase at lows or Home Depot for up to $100 and install it yourself . So obviously my husband went and purchased it from the store and I paid $159 service fee for this company for diagnostics. My husband installed new thermostat and A/C still did not work . So my husband called his friend and got recommendations for a good A/C company . Technician came in and said it is nothing to do with thermostat and he found Trane condenser with bad capacitor for fan motor. Installed new 7.5 mfd capacitor and fan started running. We paid $200 . So of course we got upset that thisair pro Ac& heating wanted $750 for part which was not even broken . And I cannot bring thermostat back to store because we cut the wire and installed it . We had to purchase something what we did not need, and on the top of all I have to buy the paint to refix the wall which we just recently hired somebody to paint because new thermostat is different shape that our old one ! My husband wrote a bad review for this company. And I was trying to reach them to dispute service fee. Because I did not receive the service . Their technician was unprofessional at his work . I spent $260 which I did not need to spent . I called them on Thursday last week and asked to return me my money back $159 service fee because I did not receive services, the diagnostic was incorrect and I had to purchase something what I did not need . The lady on the phone told me they are going to call me back , they did not call back on Thursday or Friday. So I just called them again and the guy on the phone told me because my husband left them bad reviews they are not giving us our money back !!!! DO NOT DEAL WITH THEM . They are going to charge you for something which is not broken just to get out of you hundreds of dollars. Then will not give you your money back for their mistake!!!!

Made an appointment with air pro to come out for a consult and estimate for full home generator. Instead of showing up at the date/time they committed to, they call me to tell Me I had to commit to buying the generator from them or they wouldnt come out at all. They had an entire week to call and communicate this to me but they waited until the appointment time.Apparently these guys are so busy they dont have bandwidth for customer service . Thank you Air pro, for helping make my decision a little easier. You literally just blew an easy sale/install

I was referred to this company by a coworker. They are very responsive in their follow ups and making appointments. Arrived on time. They do excellent work. They are also honest which is amazing nowadays to see. Steve Martinez helped me get older AC up and running and I really appreciate his work ethic. The team are so personable. I plan to have them install a new system which will probably be sometime this year. Honestly Im just blown away by their awesome service!

After noticing that my allergies were getting worse inside the house, I scheduled an air duct cleaning. The team arrived on time, cleaned every vent meticulously, and even showed me the before and after photos of the ducts. The difference in air quality is noticeable, and I feel like the house is cleaner overall.

Great Service! I was grateful that they were available to come out so quickly and get my system up and going again so quickly!

AirPro installed our General without complete hooking up and allowing for our solar system. We have waited three weeks and continual responses that the supplier hasnt supplied the parts needed. Each week we are promised to be completed. They have not yet been truthful, shameful to say the least

Jacques Hogan was GREAT! He was prompt, professional and customer- focussed.

Quality and professionalism at its best.They came and redid our duct work and a/c in one day. Their work is so nice I almost hate to cover it up with the drywall. There was a follow up visit by their supervisor Ramon, to ensure that I was satisfied.I am!Great job guys.Thank you.

$3K is their magic number. All of my HVAC units have been under warranty. Every quote I get is free parts, but $3K in labor. It took me 2 repairs to catch on. Had them repair a commercial unit and the same parts keep breaking, been nickel and dimed by them for over a year now. When I sent them to my house it was the same story - Id run away fast from this company.

Review for Air Pro and Robert Monroe. Our generator is 3 years old and the warranty is 5 years. When we bought it we did not sign up for any maintenance program, however Air Pro has been doing the maintenance it in past years. During the storm on July 9, the generator stop working after one day of operation. The technician form Air Pro came by and said that there was a problem with the gaskets and that it was not covered by the GENERAC warranty. The generator was working when he left but was not connecting to the transfer switch. The next Monday the generator failed the exercise and splashed all the oil that the technician added in just 5 minutesAfter a month we are still waiting the estimate from Air pro to fix that. I reviewed the warranty document and it says the gaskets are under warranty. Air Pro is just neglecting us because we did not sign up for their maintenance deal. I know now that they are not in their list of authorize dealers but they are in the obligation to help us fix the liking oil problem with GENERAC. Obviously now after a month with all the GENERAC generators failing in Texas, we are not being helped by any other shop. It is very suspicious that Air Pro provide receipts in the name of Robert Monroe but not under Air Pro name. Do not use them, buy and use a GENERAC authorize dealer, or buy another brand of generators with authorize dealers.We also saw that the reviews for the AC repairs done by AirPro suck, so STAY AWAY FROM THEM. We are thinking of reporting this to the TV news in English and Spanish so people will know. This generator was $14,000 dollars and a bunch of headaches.These people simply do not stand behind their products or the workmanship. no guarantee. STAY AWAY FROM THEM.Houston, Tx 77042

I first used Airpro 15 years ago when they installed and subsequently serviced my HVAC units. Their service was quite good until about 2 years ago. Service definitely took a down turn when I called to replace a thermostat which they installed and warranted for life (see photo). Their response was since I do not have a service contract they would charge me for installation and hardware. It was clear they were only concerned with making more money on a service contract (providing poor service) instead of standing by their previous work. They special order thermostats with their lifetime warrantee and phone number preprinted on it yet still so not stand by their work. Terrible.

Wish I could leave zero stars. They came out 4 times, each time leaving saying everything was fixed with my AC. 4 trips later, the compressor is still short cycling and shutting off every 30 seconds without the fan even running. The entire system is less than 8 years old. They charged me every time when they came back out to “fix” what they missed on the prior trip, except once, and that’s because they left my system completely offline with a wire unplugged after leaving one of the trips. I should’ve stopped calling them after the 3rd time. The 4th time they said I needed a plumber to clear my condensation drains lines. Plumber came today and the issue persists

Weve been using Airpro for many years and they have always provided top notch service. Most recently, we had to replace our downstairs unit and from start finish it was a good experience.Bobby was fantastic and walked us through all our options and was super helpful throughout the whole process. Daniel and his crew did the install and did a wonderful job. John and Mike also great to work with. Want to mention that everyone is just so friendly and courteous and honestly a joy to work with.

After Harvey, they installed a new Central air system, coils leaked a couple of years later cost me additional $2,500 for labor. Then they installed another separate air handling unit for me, a year later they blew the compressor out during a “ maintenance” visit, another $4,000 in. This spring, I Woke up to a leaking ceiling and after three visits, they figured out they didn’t install the pan properly. The leaks damaged my walls and ceiling. So when it was on my dollar they were prompt! Now it’s their turn and they have been refusing to call me back for weeks after saying they would look into it.

Jaime and Shane were very prompt, courteous, professional, well spoken and knowledgeable. They were excellent technicians with respect and honesty. I highly recommend these guys and hope youre lucky enough to get them as your technicians!My new AC system is blowing ice cold...Thanks to the whole team, including Mason and Macy!

Such a great first experience with Air Pro. Called on a Sunday morning around 8:30 and our technician was there by 11 am with our unit back up and running before noon. Professional, no “extra issues” found, and great quality work getting a surprise weekend ac issue resolved. Thank you!

Air Pro installed my air-conditioning about 12 years ago and it worked great all the time. Lately the compressor was heard cutting in and out when near the end of a cycle. My lines are quite long and that might have stressed the valves on the compressor. Working fine for now, replaced the fan capacitor and tested the system. Still works well and hope that it keeps up for another few years.

Air pro has once again came through. The technician explained what he was there to do and did it in a timely fashion. Mark did an excellent job, he was polite, professional, and courteous. He left no question unanswered. I enjoyed his company we had a good laugh. Thanks Mark!!👍🏾

AirPro has been very professional, responsive and does great work. They communicate well on when they can come out to take a look at your issues, and do a great job of explaining what needs to be fixed. They’ve always done quality work and have knowledgeable staff. They’re always my first call when an AC issue arises!

Watch out, they will gouge you. Double the price of others. Even the cost of the service call is double others. They installed our new hvac system 4 years ago. Parts are covered under warranty, wanted close to $2500 for part replacement. Run, don’t walk away.

I have pretty bad health conditions and my dad paid for a whole new central AC in the house (like 23 grand or something) before I moved back with them. The humidity in the house is off the charts and the temperature in my room is 10-20 degrees hotter than any other room. They come out to look and nothing changes....not to mention not doing the work my dad had signed on for and being like oops we installed the wrong one when he was paying them. Every article online is saying its probably too small of an HVAC unit and I honestly wouldnt be surprised with how shady they were when they realized they had installed the wrong order and assured him it was okay and would function like the person who inspected the house had said it would.....honestly not sure why they didnt stop and he more careful initially

I was on a maintenance waiting list with a competitor for over six weeks. AirPro was recommended and I had an appointment scheduled within 24 hours of contacting them. Incredibly thorough and technically advanced data gathering. Photos accompanied explanations of machine components and performance levels. Very impressed. I don’t see myself going back to my old company now. Thank you, Technician John and AirPro!

My AC unit broke down, and my wife is handicapped and is on equipment that includes air and other things. So it was extremely important to get my unit fixed or replaced. They sent someone out right away to evaluate my old equipment and give me good pricing for a new unit. The gentleman went back to the shop and installed a window AC for our bedroom where my wife is so she would not have to suffer the heat. They quickly installed a brand new system within 24 hours and I am very happy with it.John F

The service provided by the technician (Bobby) was phenomenal; he was in and out quickly, thoroughly explained the problem and was very pleasant to chat with. The company itself is EXTREMELY overpriced however so I would only recommend them if youre in dire need and cant find anyone else who can help (I paid over $750 for Labor that took less than 30 minutes)

John not only showed up early, but he spent the time to understand our problem and then explained the process of diagnosing. We never felt at any time John was up- selling us. Very knowledgeable and professional-great experience. We would highly recommend John and AirPro A/C.

Very knowledgable tech and we will use this company moving forward for our maintenance & repairs on our AC & Heating systems. Update - had them come out again - their techs know what they’re talking about, take photos and explain the situation. They’re coming back to complete a repair and I have the utmost confidence it will be done correctly!

Patrick Wren was our Comfort Specialist and Mullinix installed a new 3ton American Standard HVAC system in our home. The install team (Danny and Benito) were professional and did a great job. They explained everything at the end and left our house clean after the install.The next day we had the system inspected by their quality control officer. The office was good at notifying us of his arrival and he helped me setup the automated settings on the new thermostat that I did not know were available with the thermostat we selected. I was very pleased with their service and it is day two, and the system is working well.

We went with AirPro to replace 2 full AC/heating systems. They explained the options, costs and benefit/value for each option. They did quality work, independently checked the work and made sure we were well versed with the system. One of the best experiences we have ever had with a contractor. Wouldnt hesitate to recommend AirPro to anyone.

Great service and competent technicians! When my ac went out at 8pm on a weekday, the company had a great tech (Brandon) at my home within 90 minutes to fix. Highly recommend. Jena , Spring

My thermostat had been powering off. I requested an appointment on Sunday and Sunday afternoon Jeannette called me to schedule an appointment the next day. Received a courtesy call to say the driver was 30 minutes out so I could meet him at my home. John has been to my home before for service calls and regular maintenance on my AC unit. He is very knowledgeable and professional. He takes a lot of pride in his work and represents Airpro well. Im so glad I chose Airpro to install my AC unit. Great customer service from the ladies the ladies in the office to the technicians.

My issue with air pro is the customer service and the equipment looked damaged. Before they got the job they were lighting fast with their responses but now that i have spent over 13 thousand dollars for a new Lennox hvac system installed they could care less about me because they already have their money. I told them Im not happy with the way the outside unit looks and they still havent taken care of the problem. The day after the installation I noticed on the outside unit that a bunch of the coils were smudge together. It looks like a baseball hit it or something. I sent the sales person photos of it and told him i wasnt happy and that I didnt spend over 13k for something to look damage. He told me he would send the photos to upper management and they would get back with me. Five days went by and I heard nothing so I text him again and I told him I have been patiently waiting for someone to get back to me and I guess its time to feel out the review on them and that i regret hiring them for the job. Less then hour later Gary the general manager of air pro called me and apologized for no one getting back with me and he would take care of it and said all the right things to make me wait on feeling out the review. Its now 14 days since Gary the general manager called me and told me he would take care of the problem and its almost three weeks since they installed the new system and nothing has been resolved.

Ac pro’s service was fast when I needed some one out to check my ac. The following day they were scheduled to be there early in the morning to change out a motor , I was with out ac most of the day , which the internal of my house hit 94* when the tech showed up about 530 in the evening ,7 hours later. The repair was quick got me back up and running… price wise I feel like I got bent over , a thousand dollars to replace a 150$ motor I prob won’t use this company again unless it’s an emergency and I can’t get anyone else out

They charge a fee to come, that’s fine I understand and agree however, I have three units at my house while the tech was there I asked to make sure that he checked all of them to be certain there were no other problems which makes sense right? The person on the phone proceeded to tell me there will be an additional charge for each just to check??? Wasn’t the first charge for that specific reason paid up front? It seemed as if they were looking to charge more for no reason since my card was on file. She was borderline rude about it and very short

Air Pro replaced my home AC and heater. The crew did a great job installing it and adding two new intakes as well. I got many bids for the job but felt they took the time to consider my square footage and home set up before making a bid.

Severely overpriced. Extremely. Repair supposed to be under warranty. So they say parts are covered but not labor.This is for a small split unit cooling two small rooms.Inspection visit was about $150. They added a fuel surcharge that covered enough fuel for hundreds of miles. Their office is about a mile away.They said the compressor motor was probably damaged by electrical surge and recommended a $400 surge protector be installed. Ok go ahead.They ordered a replacement compressor motor under warranty. Waited nearly two months for it. When examined, the original motor bearings were seizing which caused the fuse to blow and not damaged by any electrical surge.They missed the burned fuse on circuit board. I spotted and identified the burned fuse which they admit they missed and they have to order a new board.So far their invoices are far in excess of $1000 and the want nearly another $400 to install the circuit board.This is ALL UNDER WARRANTY. A NEW split system installed would be cheaper than their repair charges ALL UNDER WARRANTY.On the original system install, they did not correctly connect the condensation drain line so sheet rock got water damaged every time it was turned on. They eventually came back and fixed that.I recommend avoiding them. They are greedy.

Needed the pumps removed from our split units as one was broken and we had trouble with lines on the other ones stopping up. The company that installed the units wanted $800 to remove one pump and attach a pvc pipe.(We didn’t even need pumps but relied on them to install what we needed).Called Air Pros and they sent out David Jordan the same day. He removed all 3 pumps and installed new PVC pipe on all three for less than what the other company quoted for one pump. David is an excellent technician. He took his time answering all our questions. We will now use Air Pro for all our AC needs.

Stay away! Once they have your money they do not care one bit. From the get go it’s been a total mess. It’s now been a month and because they didn’t install the new unit correctly our house still won’t cool off. We have two pets and it gets incredibly hot during the day. Gary told us because we have some cool air we are not a priority. We can feel cold air and condensation dripping from the unit in the attic. They installed the unit with tape and plaster, it’s propped up with a brick shoved under holding it all up and installed wrong size plenum according to the Lennox manual. They don’t care about making it right. Watch out. Their service agreement guarantees 100% satisfaction but don’t believe that for a second.

Friendly and professional service on a Sunday. The dispatcher kept us updated on timing, so the coordination worked out well. Our technician did a nice job of explaining the problem and options.

Chase and Grant are the best. They arrived when scheduled. They asked detailed questions about issues we were seeking to resolve. They took the time to explain complex topics in plain English. We will definitely use this team from now on. Every busted thing is working correctly.

John came out to inspect our HVAC system after we moved in to the house, he made adjustments to the baffles and explained how everything worked after completing the inspection. He took the time to explain the warranty transfer and helped us connect the WiFi thermostat. He is a true professional and I’ll be asking for him again when I call.

Received excellent support from Russell Thompson to quote the job and arrange a timely installation. All the installers were excellent at their craft and did a high quality job. Look forward to working with Airpro again in the future!

Two very hardworking, and experienced installers were here for a long hot day and they did an incredible job in this Texas heat. No complaints whatsoever. Total gentlemen and very professional. Cleaned up after the job and I am extremely happy!!!! Jaime and Shane, you deserve a raise in this heat!!!

I have used Airpro once again to replace an AC system. The experience was exceptional from the first meeting to the quality check. The pricing was fair and the work was performed quickly. The technicians was on time and done with the entire installation in less than 6 hours. I have been using Airpro for over 30 years now and whether it is routine semi-annual service, repairs or whole system replacement, they never disappointed. I highly recommend them for AC, heating and electrical work (including generator installation).I have been using Airpro Air Conditioning & Heating every since they opened. They have done all of my maintenance and replace both of my systems over the last 25 years. They have always been professional and efficient. I have never been disappointed with their service and this visit was no different. Shaun did an outstanding job and completely explained everything he did and the results. Once again I am very satisfied with the results!

Air Pro sent a technician out within a hour of our calling! Danny was polite, knowledgeable, and efficient! He called for tech advice when needed. He listened respectfully to our concerns. It became clear to us that he knew what he was doing. He solved our problem!

They performed a repair for our emergency heat on our heat pump. It was a busy time during the Polar vortex. Although they arrived late in the evening they did not postpone and David completed the work professionally and quickly. Their service charge is more than others however so is their knowledge and professionalism! You get what you pay for! We will use them in the future!Used Air Pro for HVAC maintenance as well as Thermostat installation. They remain our go to AC and Heating Company. Thanks David, John, and Mark !

Always a good experience with Air Pro. We’ve been using them for many years and have always been extremely happy with their service. Brandon is an excellent technician and highly recommend requesting him.

There are many more other companies to chose from, please do yourself a favor and shop other places. Multiple water damage after the installation of one of their units, multiple inspection visits,excuses, calls, delays and months to get repairs taken care of, the first “repair” was painting over it and the second time their Sheetrock people damage our brand new floors and denied it as well and didn’t take responsibility for any of it. Do not recommend.

This company is a rip off they say they pride themselves on quality but all they care about is your money. The diagnostics fee is pretty high 139.95 plus they add on a fuel charge 20.00, I live less than 10 minutes away. Most companies will take off the diagnostics fee if you get the repair done by them but not this company. Youll pay for the diagnostics fee, plus the fuel charge, plus whatever repair is needed.

AirPro is who you need to call if your AC goes out. They came out on a Sunday and resolved the issue. Our technician Danny was very knowledgeable and professional. Amazing service. I highly recommend.

Thanks Alan Morrow and technical team for nice job, really professional , clean and quick.

Air pro came out to quote a whole house generator back in early May. I clearly stated that the generator needed to be installed on the far side of my garage. They increased the price in order to accommodate the cost of the additional distance from the main panel of my home. I understood this increase and agreed to a total price of $11,000. They sent a final contract and my home was placed in their queue. The contract clearly stated that my generator would be installed on the far side of the garage.As we all know generators are on back order. I talked to them several times over the last four months. And they let me know that while generators were slow to be delivered, I was in the queue.I have no issue with the delay in delivery, I had no issue paying more for the location I requested. However, the issue was when they came to set the generator a week ago. When they delivered the generator they called and asked for half payment, which I paid via credit card over the phone. I thought everything was going smooth. Delayed, but smooth. However, one hour after I paid the half payment, they called to tell me that the price needed to be increased by $3,670! I thought it was a joke. It wasn’t. I talked to the sales person and eventually the general manager. The GM understood it was their error and admitted to messing up the quote, but was unwilling to meet the commitment. He stated that he was going to talk to his sub-contractor to try and reduce the price increase. I informed him that I was not going to pay more than what we agreed to back in May. He assured me that he wanted to find a way to work it out and he would get back to me. That was a week ago and I have heard nothing. Buyer beware. Do not do business with Air Pro. They do not meet their commitments and try to strong arm you the day of the install. Luckily, I was able to get my payment refunded.

Air pro is just as theyre name top notch professionals that do above and beyond quality work. I highly recommend this company to any not just need an install, but for your repair and upkeep needsDont be a fool and try to go with a B- movie squad A/C company. Trust me your life literally do depend on it especially here in this humid Houston weather. Do yourself and family a huge favor call the PROFESSIONALS at AirPro youll be glad you did!! 👍Air pro tech Mark came out and did an outstanding job at explaining and making sure I was all squared away, thank you again Air Pro for meeting my A/C heating needs.

My unit went out on Memorial weekend and I contacted R.M. Mullinex . I was extremely impressed with how quickly they responded. I had Pat come out that evening to quote me and my unit was installed the next day . I was afraid that we were going to be out of air until after Memorial weekend . I was wrong they came through! I would strongly refer them to anyone needing services. Ask about financing .

I had an AC service done by AirPro twice a few months ago. First was for an outside fan replacement which died and the second one was for an air flow controller replacement. Mario did the first job and Cody did the second one. Both were very professional. They explained the situation well as to what cause the failure in my AC system and on how to remedy it. They were able to answer my questions and concerns as well. Regarding their pricing, it was competitive and they seem to use quality parts. I recommend getting the annual maintenance agreement. It includes 2 tune ups, discount on services and waived fees for priority or emergency service calls. I had referred them to my friends because of their good service. Overall Im satisfied with their professionalism and quality work.Updates: I had services done today by Travis for a Zone board replacement and heating system safety inspection. He was very professional and very helpful with my concerns. The added service was done the same day.

Our air conditioning system went out on a hot Houston summer day and our regular service company said they *might* be able to fit us in the following afternoon. I called six companies that advertised 24-hour emergency service and only AirPro called me back. They said somebody would be out in about two hours and they showed up early! The friendly, efficient technician quickly fixed the problem and we slept in cool comfort. There was a reasonable charge for the emergency call but we were happy to pay it. Were very satisfied with AirPro!

We realized our air wasnt blowing cold and the outsode unit wasnt turning. Called at 5pm on Sat and we had a tech at the house in less than an hour and it was completely fixed by 7pm. I will ONLY use Air Pro. The tech was friendly and helpful. Definitely recommend. The price was also VERY affordable for a last minute after hour repair.

Horrible experience. AC unit installed by their company and they blamed us because we didnt maintenance the wire?! We are the new owner of the home and the unit is not even 2 years old. We transfered the warranty, purchased their member ship warranty and now just to fix they charge us another $1200 for rewiring?!Please avoid this company and save your money.

I cant say enough good things about my whole experience. They came quickly, diagnosed the problem quickly, got us financing quickly and installed a new a/c very quickly. They also gave us a window unit to use while they were installing the new a/c. They were all very professional and respectful as well.

Unfortunately, I had quite bad experience with AirPro since they installed my AC 1.5 years ago. I have been trying to get their support last few months. They were not returning calls and when I finally got to speak with a manager, he was rude and even raising his voice. I had to ask him to lower his voice. He promised to call me back with resolution, and 6 weeks (or even more) after, there was no call. I called again Friday and the nice lady scheduled John to come today. He was the most helpful person ever. Looked at everything, corrected what needed to be corrected, did maintenance (as I was told they will contact me for 2x a year for maintenance, but never did). He also found something else that needs to be improved, and acted on it at that time by calling the office and having them schedule his visit within 3 day from now to fix that. John was also very helpful in explaining all, as I am not the expert. He saved the face of Air Pro and I hope he gets recognized for this. Thank you John for being professional, fast and kind!

Justin called ahead of arrival and was here early in the appointment window. This was also a service provided on a holiday (July 4). He was able to identify the issue and get us back up and running. He continued troubleshooting until everything was working properly. Great service, reasonable price and most importantly our AC is cooling the house again!

Air Pro was having a busy day with the recent cold front, but was able to get to me and fix the heater igniter. Very professional, courteous and worked late to get it fixed up. Thanks, y’all always do a great job.A/C went out they arrived quickly and fixed it. Very friendly service tech explained everything and because I have the maintenance package minimal cost.

Technician Eduardo was prompt and courteous. He did excellent work, and kept me informed on what he was doing and why. I would recommend Air Pro and American Standard.Update July 2023: I have used Air Pro over the years, and they have consistently met my needs. This is good to see in a company I have come to trust.I was in need of a full HVAC system replacement, and Air Pro was able to expertly install my new Lennox system. They followed up a few days later to check the installation and do fine-tuning. Everything works well now. A minor complaint is that they wont get back to me about the manufacturer rebates they mentioned. Im having to chase that down myself.

Prompt and courteous service. I called on a weekend and they agreed to an after hours appointment right away. I had the issue somewhat under control so I scheduled it for Monday morning. Shaun, my technician was right on time and did all of the work quickly and more importantly correctly. I had him do an inspection of my AC unit which I purchased from another company in 2008. He came back with no issues, and explained all of the points of his inspection and then emailed me the results as well. He did not try and sell me anything that I didnt need. The pricing was fair for the work that was done and the service was great. I would highly recommend AirPro to anyone who asks. Its hard to find the right company to trust with your AC equipment. Im glad I have found just such a company.

They came in found the problem, discussed it with me then fixed it.

I called first thing in the morning and they were at my house by 1pm (we have a service contract with them). The service guy installed the new thermostat (after confirming the old one couldnt be repaired) and was on his way in about 45 minutes. UPDATE: I continue to use them for fall and spring checkups and they are always extremely helpful and professional.

I called Air Pro out to give me a quote to replace my Lennox HVAC system that had gone out since they were a Lennox certified repair company. Our unit was 7 years old. I was unaware that our unit was still under a 10 year warranty that we got when we registered the original unit.You would think a Lennox certified company would had mentioned this possibility to me when they can to look at the system. They did not and continued to sell me an entirely new two-state Lennox unit for full price.The night after the install, my neighbors asked me if we had our units repaired under warranty. Once we heard this, we searched our email and found the warranty work that said the unit was warrantied until January 2025.I immediately called Air Pro and spoke to a manager. He told me there was nothing he could do because the unit had already been replaced and old unit disposed of. He then said he would reach out to Lennox to see what our options were and get back to me. I never heard back even after several attempts back to them.I gave them 2 stars instead of 1 star because the new unit is working much better than our old unit. We did have an issue at first in that the installation team did not turn on the second stage for the unit, but a follow up visit did resolve that issue.

Customer service was excellent. The technician was professional, knowledgeable, and courteous. Since this was an after hours repair, Jordan gave me options concerning the obtaining the needed part from the supply store that was closed on Sunday. I chose to pay the store after hours opening fee so that my HVAC unit could be up and running ASAP. Im extremely pleased with the service provided by Air Pro AC & Heating.

They showed up, looked at generator, realized it was too big for them, walked away and charged us $159. When I called the office t talk about it she was rude. Find another company to call and save yourself the grief.

Brandon came to my house to check on my air-conditioning system. He was on time professional, and courteous. He explained what he saw inside and outside. He cleaned the condenser outside very well. I have an older system and it is functioning well considering its age. No need to replace anything Brandon came to my house to check on my air-conditioning system. He was on time professional, and courteous. He explained what he saw inside and outside. He cleaned the condenser outside very well. I have an older system and it is functioning well considering its age. No need to replace anything at this time. he gave me a quote on some insulation options for my attic. As well as filter options. Very knowledgeable. Very honest. I will be calling and asking for him again. I’m very happy with his company.

Making an appointment was quick and easy. My technician, Shaun, arrived earlier than my appointment time (which was great!) and was very polite and professional. He explained everything in detail and provided pictures. He quoted a great price, and was able to complete the repairs quickly. I will definitely use AirPro again for our future cooling/heating needs!

My experience was so great! The tech not only fixed it, but he explained everything in such a detailed way and took the time to make sure I really understood what what was going on. He was beyond professional and he seemed to genuinely care that I was satisfied. I have never seen someone love the dynamics of the AC system as much as he did. He was all around passionate about his job, and that made me feel really comfortable about his work. The company was very professional as well. I will always be calling this company for my needs.

Frustrating. Inconsistent.Gary the manager is a liar. He challenged me to a fist fight in their parking lot. The connection to the plenum was all duct tape, plaster and propped up with a single brick wedged under the duct. Their work was sloppy and of poor quality. When shown the pictures of their work gary accused myself of putting the brick under the duct to stage the picture.I should have read the otherreviews before scheduling them. Find a better AC company

Highly recommend! We got quotes from 4 HVAC companies for a new AC system and they were the best price for the best quality.On the day of install they arrived promptly and worked very quickly.What made us loyal customers was their hospitality. After our service they sent us a nice gift in the mail.It was a great experience from start to finish!

Always been very pleased with the entire experience every time I’ve needed AirPro’s services. Timely response. Friendly and competent service techs. Reasonable prices. They’ve serviced two AS Variable Platinum units and they installed a split system for me. Five stars.

I have had Air Pro AC for several years since I bought my unit from them. Their employees have always been honest about the condition of my unit and their work. HONESTY goes a long way with me. They always have been professional and under the concerns of their customers. Mr Monroe, has a great business and I am glad I went with their services. NOTHING BUT THE BEST!

Danny, our technician, was amazing. He had our AC unit up and running within 15 minutes of his arrival. We had been without AC in Houston for 6 days in 100 degree weather. Our, home warranty company, America Home Shield, referred us to a company, J & J Mechanical, to do the repair. Unfortunately, they were not reliable. They (J &J) never called to schedule the original service appointment then rescheduled the appointment 4 days later without giving us notification. They said they had to order a pump.AirPro serviced the existing pump and had the AC up and running in no time.I am cancelling my membership with America Home Shield for a more reliable home warranty company. And… I will never recommend J & J Mechanical to anyone ever.Thank you AirPro. You are the best!!!

Would like to say Thank You to Ramon at AirPro for being so thorough in your presentation and design of my new A/C system. You are the one that made me choose to go with AirPro. The choice was easy! I have enjoyed my bedroom temperature ever since you installed the new system and fixed my duct issues...sleeping like a baby now! The installation crew did an excellent job. There is a reason why AirPro has an A+ rating and NO complaints on the Better Business Bureau. You cant go wrong choosing them. I did my research and I am 100% satisfied! Thank you AirPro!12-6-23. Just had my furnace checked and my serviceman went above and beyond! He tightened many loose screws on my ladder leading to the attic. This is something we might not always look at yet it is very important to keep them tightened for safety. I appreciate all you do to keep our a/c working in tip top shape. Yall provide outstanding service! Thank you!

I’ve had the pleasure of doing business with this company for several years now. Technicians are always on time and friendly. Office staff went out of their way to get a technician to my house on a hot day when the A/C stopped working, it was very much appreciated.

AirPro representative Danny was prompt, efficient, and professional. The system installation from a previous install was excellent. And, the new A/C unit has cooled the house efficiently, now for six months.

Called for an annual AC check up. Staff at the office were very nice to deal with. The Technician was on time and very professional. We have been using AirPro for years and are always pleased with the service.5 Stars+

Our experience couldn’t have been better. Of course, like many, we had a warranty when we purchased our home and after two years, our a/c went out at the beginning of August. We have two small children, one with a heart condition, who was recovering from her most recent open heart surgery. There was no way we could stay in our home until it was fixed. After two weeks of the getting the run around with the recommended a/c company, Military Air and HWA, I decided to be done with both of them. I was so mad that we hadn’t made progress of getting our a/c replaced that I did a quick google search. Air Pro had the most reviews and the highest reviews so I took the chance that they had to be better than the previous company.I made a call on Tuesday afternoon at 4:30 and explained our situation and they had someone out to give us a quote within 30 minutes. Whileit took days to get absolutely nowhere, Air Pro came to the rescue and by the next morning they were installing a new a/c and heating unit for us. Not only did they install a new system, they sent multiple guys to help get the job done that day so we could bring our girls back home. At one point we had six guys all helping each other out.While I know there are plenty of horror stories of home warranty companies and I know we were paying out of pocket for a new system, we could not be happier in switching companies. They did a great job and I’m so confident in the work they produced. I think had we just paid the recommended company we’d have less of a powerful a/c and heating unit and installation wouldn’t have been handle with the same amount of care.Air Pro has our trust and we’re so thankful for you and your team!!!

Outstanding service!.....considering is was a Friday and had calledto check if there was the possibility of getting my A/C Maintenancecheck...and lo and behold, they had someone come within a couple hours.Christ G comes to our house.....his expert knowledge, attention to detail, and excellent customer service in the form of much needed insight ( teaching ) into how my system should be working in optimal and pristine conditions left us very satisfied with a piece of mind that was second to none. Furthermore, he also saved us a few hundred dollars by re-checking his calibration instruments to make sure we didnt have to spend extra money when it was superfluous. We now have Air Pro on speed dial. Thank you!

I have been doing business with Airpro for more than 6yrs now, and I’ve never had problems with them. The technician who came to do the maintenance check on my AC unit today (8/2/2019) is very friendly, thorough and helpful. Thanks for the service and keep up the good work.

I have receive excellent service and effective results from people and technicians who know what they are doing. They went the extra mile when they had to adapt to accommodate condition created when connecting new to old. My opinion it is that i have received high value at a reasonable price.

After one of the 2 15 year old ac/heat pump systems died in our 3500 sq ft house, I decided to replace them both with a single high efficiency unit with multiple zones. I got several bids and Mullinix was the second lowest. The first company I went with was unable to get delivery on the unit I was looking for and after waiting over a month, I canceled and went with Mullinix who were able to deliver the same week. The system is working perfectly and the installation looks great. The only issue is that I had asked them to route the ductwork to allow a section of the attic to be used for storage and although they allowed sufficient length in the duct to do so, they did not strap the duct out of the way and they did not clean up the sheet rock dust where they installed the thermostats, probably because they worked from 9 in the morning until 1 am getting the installation done due to its size and complexity.IMPORTANT UPDATE!!! 11 months after installation, one zone went bad and problem diagnosed as bad air flow sensor and the technician locked all zones open until a replacement became available which he estimated would take 1 to 2 weeks. 3 weeks later still no sensor but we noticed the system was running constantly and called the technician back out. He said the evaporator coil had a slow leak, known problem with that model, and it would be replaced under warranty. Six weeks later the coil came in (sensor still on back order) and technician replaced the coil... and handed me a bill for $1956.00 for vacuuming the system and replacing the Freon which was not covered under warranty... I am highly unimpressed with them at the moment.

The team did a great job installing a new Ac/heating system for us. John was especially knowledgeable and did a great follow up inspection.

I had my AC unit go through routine maintenance, as well as reset my thermostat. AirPro technician, Cody Kettler came through and worked on it. He did his inspections, as well as did a few preventive maintenance. Cody also provided some information about my warranty and how to troubleshoot my thermostat. His attention to detail is outstanding. He also replaced the filter and got my AC ready for this coming Texas heat. AirPro and their technicians are very knowledgeable and their professionalism and customer service is excellent! Happy to be an AirPro customer.

Great company, great service. Had them do the spring check-up during pandemic, was on time and efficient, as contactless as possible. Installed our new system in November 2019, fairly priced and has run great. We highly recommend them to anyone needing service!

So, my AC wasnt working, Cody Kettler Came to our home. He explained everything to me, he began working immediately. He worked late into the evening trying to get it going, but he couldnt. We could tell he felt terrible.He fixed several things that the last gentlemen from another company had not done, explaining to me things that have puzzled me for years. He came back today, got it running. Cleaned up everything. Polite as he could be, but also informative and knowledgeable and just a great guy. I have never had this great experience with AC and heating before. And the price was definitely not out of line with the work. This is dedication you dont see every day. They should be so excited to have this guy at AirPro Houston! My faith is restored and so is my cool air!

11/01/2023 update: I have a labor and parts warranty on my HVAC system and pay for the annual service program with Airpro. Now the Furnace isnt lighting, just diagnosed as a bad gas valve in the furnace. Tech verified that all parts and labor covered by warranty but will cost me $457.00 to replace for paperwork and shipping charges talk about opportunism and acting in bad faith. Airpro wants me to pay their admin costs for warranty labor reimbursement and a made up shipping charge (No shipping is required, reportedly the warehouse has the part in stock). This has been really disappointing since the on-site staff who service and repair the HVAC systems are typically really good and the gentleman who diagnosed the issue was outstanding.Initial review from 2020:The salesman, Zack, was professional and very knowledgeable. He got me set up with the right system for our needs. The AirPro price was also the most competitive price I received after obtain quotes from other HVAC contractors.The installation team was available the same week I decided to purchase and were very professional and well presented. The team (Mason, Jaime, and Anthony) completed the removal of the old HVAC system and installation of the new one in one day as promised.

Air Pro has always serviced our A/C and after 20 years my A/C systems need replaced. From when we talked about options to pricing, i was very happy with Price, quality A/C systems and the professional people that installed both systems made it a great feeling when it was all said and done. Reach out to Air Pro if it’s just for service they are GREAT at what they do.

Called at 10 pm last night when my furnace pilot light went out. They sent a tech out in the morning. Called me to check I’d be there and verify what the problem was. Shaun came out and did an awesome job—explained the problem he saw, walked me through the mode of operation, showed me pricing for replacement and repair, and finished the repair excellently. They definitely did a great job taking care of my furnace needs!

Air pros is very pricey. My repair was pretty simple and straight forward. The repair cost seem high for just 2.5 hours of work and he add some $99 trip charge that was not made aware to me until he got to my home. They wrote me back and said they are just really expensive and I should just accept it. In the future I will not be calling this contractor.

The home AC wasnt keeping up with the summer heat, and Air Pro was able to get the right replacement equipment ready for installation the very next day. The team did a neat job from top to bottom on a full energy efficient American Standard replacement system, and they gave us a great price too. I highly recommend Air Pro.

They moved my AC for a very good price and were extremely professional from start to finish. The manager/crew leader came to check on the progress and the crew was done in half a day. I felt comfortable knowing all hands were on deck and the office made things even better by staying in touch. Thanks for everything!

John Hudson was very good to work with. Had a bad experience with another company that morning and because of him, we went with them. On time a good work.

I enjoyed working with AirPro, they were responsive and worked hard to earn the business. They didn’t take the opportunity lightly and didn’t treat me like they didn’t really need the business. I like working with a company that is willing to compete fairly to win the business. Allen was great to work with and the crew that installed the system worked diligently and left the house as clean as they found it. I will use them again!

We’ve been using Air Pros for several years now and always happy with their service. Chris Gonzales has been our technician since day one. He is the most honest trustworthy tech I’ve every had in over 25 years of a/c service. Call Air Pros and ask for Chris.You won’t regret it!

WOW!!!!! I want to applaud for hiring such wonderful service techs!!!!!AirPro Air Conditioning & Heating IS A TOP OF THE LINE AND REPUTABLE COMPANY IN TEXAS!!!I knew, it was finally the time to replace the whole system, as well as my 17-year-old furnaces and two compressors, and get some higher efficiency units installed .From the first appointment with Barry and Ramon, through the total job with each technician who worked on this installation, the job was done with perfection. Extremely hard to find a company with this high amount of vigilance and this much integrity. Barry personally have designed a new ductwork line and additional, sophisticated returned air system. I would highly recommend this company to everyone and feel comfortable with the high end product and service you will receive. I look forward to a long relationship… Thank you to everyone!!!What I liked about AirPro Air Conditioning & Heating:– Fair price. Even though, I have decided to invest a top $$$ for my State of Art air condition system, I got much more that I have paid for.– listened to what I wanted and accommodated that– went over various options appropriate for the system I needed and wanted, and they let me pick what I wanted (no hard sells)– Barry and Ramon did a full Manual J calculations; did not just use a rule of thumb to size, or just put the same size back in with no further thought– answered all my questions (and I had a lot), and answered them cheerfully– communicated very well– came exactly when they said they would– the installation crew ( 7 people) were extremely hardworking, conscientious, professional,willing to answer all the questions I had, while the furnace and A/C were going to be installed.– everything was left very clean and tuned .

They are the only HVAC company that was able to get my electrostatic air cleaner working again. My regular service company only wanted to replace it. Same with another company that I had check it out. John Hudson from Air Pro was able to assess the problem and get my unit fixed. I was so impressed with the ability, product knowledge and professionalism that I decided to sign up with their annual maintenance plan. They get 5 Stars from me and my sincere recommendation.

When my house couldnt cool down I needed to find someone fast. They were able to schedule an appointment quickly and then Gerald showed up. He was amazing. He fixed the primary problem quickly and got us all squared away. I pointed out another concern and he was able to honestly discuss solutions without me feeling pressured; he just offered solutions and spoke about the pros and cons of each. I ended up going with a UV thing that will take care of the mildew problem in the ducts and they were able to get it installed at my next earliest convenience. The company seems pretty great and, if Gerald is any indication, theyve got good people on board as well. Thanks!

Weve had a very long and painful experience trying to get our AC repaired and went through 3 different contractors over a month with no AC. Finally a friend recommended AirPro to us and they came out. Both technicians were very competent and helped us identify the real problem in the system and went the extra step to figure out if the system was designed right in the first place. I spent several long phone calls with John as he walked me through all of the technical challenges and troubleshooting. Then Carlos install crew came and made the changes/repairs required. They worked quickly and their work looks impeccable. Both they and Chris Gonzales took a lot of pride in their work and made sure wiring, ducting, and everything else was done to the highest standard.I was incredibly impressed with their professionalism, helpful attitude, and most importantly their technical knowledge. I will highly recommend AirPro in the future.

WOW!! I called the after hours number last night just to leave a message for someone to give me a call today to talk about replacing my inoperative 23 year old system. About 10 minutes later I get a call from Patrick Wren, asking when I would like for him to come by. I was really surprised when at almost 7p.m. he said that he was on his way. We looked over the system that he recommended, made the purchase and had the install scheduled for this morning. The team that they sent out to install the system was very knowledgeable about the system and were very professional. I highly recommend Air Pro / R.M. Mullinix!!

Had them come out on a Saturday because my unit blower motor was going out, they stated they had a larger fee to come out on a Saturday and I agreed since i needed it to be fixed. They came out and diagnosed it and Fan Blower Motor was replaced by a universal unit by MARS part#10459. Part online goes for no more than $150 but they insisted on charging me $700 for the unit. For being in the distribution industry I felt that was a bit high but I paid since the work was done. I called today and spoke with the manager Gary and if I could give zero star on his customer service I would. Instead of explaining the value or on why that charge was so high all he said our price is booked in as is. If you look at the invoice the part cost and labor is not separated so you dont know how much youre paying for their service. To be clear I wasnt looking for a half off price or anything like that, I understand companies are here to make profit but when you mark up a piece 70 points and not explain clearly and not provide proper customer service thats where I draw the line. Would not recommend this company in any future instances.

Many thanks to Bob from AirPro for fixing the heater in our home. He correctly diagnosed the cause of the problem being a bad blower and changed it as soon as the part came in.

We have at least a 10 year history. Always professional and honest with us. Have always gotten same day service, even at 8pm at night, they showed to take care of us! Equipment has been reliable and no major problems to report. Office staff is friendly and knowledgeable. Bob....I wish other contractors I have hired had your business sense and attention to details. Thank you again for the years past and hopefully a long standing relationship for the future!Victor and Jeanne Wilson

Excellent customer service and responsive to our call immediately. The technician was professional and friendly and took care of our repair in a timely manner! Highly recommend this company.

Highly recommend this company for any HVAC needs. They came to repair my furnace, and did their best to fix it. When it was determined I needed a new one, they replaced it the next day at a fair price. They were direct and honest about the work that needed to be done.

The technician was courteous, caring, and knowledgeable. I feel I am ready or my furnace is ready for another cold blast IF THE ELECTRIC GRID IN TEXAS WAS FORTIFIED SINCE ITS POOR PERFORMANCE IN 2021. Back on task, Air Pro has sent several well trained and principled techs to me. Keep up the good work, top to bottom, Air Pro!

Today Wesley came out to repair our HVAC wire that had been chewed on by a rodent. He was both quick and thorough. Were really grateful that he was honest and fair with the pricing as well. Well definitely use this service again.

What a delightful experience! I called AirPro this morning to fix a heater in one of my rental properties that wouldnt come on. Needless to say, it was cold and the family had no heat. AirPro was booked solid and told me they would put me on stand by and set an appointment for tomorrow. When I called back to confirm the next day appointment, Cindy said she was going to do everything she could to get a technician out today, knowing the family had no heat. And they did! Furthermore, the Technician, Gerald, was an absolute professional. He kept me informed by phone as to the problem, explained the situation, how he was going to diagnosis the problem and how he corrected it. As a first time customer, who wasnt onsite, I felt comfortable and confident that I had the right company do this work. I will recommend AirPro to anybody!

Excellent service. There technician are the friendliest and very professional. They dont try to sell you anything you dont need. I recommend everyone have the service contract they keep your unit in top notch condition. They are prompt and on time. Thanks Air Pro.....

After the recent big storm that knocked out a local transformer, I realized that my air conditioning was not working....I located my Air Pro card, and called Chris on Saturday evening. Even though he was not on duty, he talked me down from the ledge, as it were, and patiently and expertly walked me through some basic steps with the breaker box and thermostat—which worked. Cool air!What excellent service. Thank you!

We had a complete HVAC system replaced. It was done professionally and quickly. We could not be more pleased with the service we got. They cleaned up after everything, and explained what all they did. We would highly recommend this company again.

This company is punctual, fair priced and explains in detail the being performed and everything that has been done. They provide photos of their findings and explain each. I had purchased a smart thermostat from Lowes which the technician installed at no additional charge.

My Husband Gary and I have been customers of AirPro since 2013, when the existing A/C unit started to become on its last leg, and was needing to be serviced every couple of months.In late July 2015, the unit needed service, but, was really at the point to where the cost of repairing it was going to exceed replacing it with a brand new unit - in a short time - especially with the rest of a hot, Texas Summer to get through.Much to our chagrin, because of cost, we went ahead and bought our new American Standard unit and installed by AirPro. With the exception of two defective coils, the new unit has worked perfectly, and has been wonderful to have.Fast forward to September 2017...Although we were extremely lucky to have made it through Hurricane Harvey, without any problems or a drop of water in our home, two weeks later, our next door neighbors townhouse roof caught on fire, due to negligent workers making repairs on their roof, and the fire spread to our home. In fact, our home received the brunt of the damage - in Fire, Smoke, and Water.While doing the tear out of the sheetrock and getting rid of the items that were not salvageable, it was discovered that we had black mold in one of the areas our duct work was, but, Ramon also came out and did a free estimate on how badly damaged our system was in total. Luckily, the outside compressor just needed a good cleaning from the smoke & soot, but, unfortunately, our entire ducting system needed to be replaced. Ramon drew up.plans to rework the new ducting to achieve maximum airflow, while also making it more energy efficient.The following day, he had a great crew of Guys working at our home, and, although they ran into a couple of problems, they were done in two days, and the A/C works the best it ever has! Unfortunately, were still not back in our home yet, but, were looking forward to enjoying our A/C & Heat, once we are.AirPro is awesome, they do great, quality work, and for a decent price. They are also very prompt - they arrive within the time window given, if not before. The Crew is also very respectful of the fact they are in someone elses home, and do their very best to not make any type of mess at all. I would certainly recommend to anyone!

Air Pro sent Zach Cooper to my home. He was very thorough in explaining to me what I would need. Thank you Zach for working with me and giving me the best option. The workers showed up on time. They worked until the job was done. My home is full of cool air! I would recommend this company to anyone who needs it. Bobby Monroe and Zach Cooper you guys are the best!

After contacting a friend about a need for a new AC company, Ive been using Air Pro for my needs. Ive never had a more thorough inspection. I recommend their maintenance contract to keep your system running well

Gerald provided excellent service. He explained every step prior to beginning and shared the results in details to educate us to make the best decision for moving forward with our repairs. He investigated methodically and found the issue in a very short time, then proceeded to repairs quickly and was done in a very short time. Gerald was professional, experienced and gave good advice. We will continue with AirPro, thanks to Gerald!

Air Pro has been best AC service company Ive used over the years. Chose them to install new system 4 years ago and American Standard going strong. On time appointments and great professional service is the standard.

This is my second time using AirPro to service commercial air conditioners and heater for two separate clinics. They have a large service area that does not result in extra mileage fees. The office staff is friendly and understanding. Norma kept me informed during the whole process. The AirPro team worked hard to find a heat kit for a unit that is now considered obsolete. Their sense of urgency in locating the parts and having the order expedited was impressive.

Very helpful and friendly. I have been using Airpro since 2006. This same Tech along with Bob Monroe is the reason I stay with the company. They both kept my last custom home new install in top shape. Even after moving from that location I have had Airpro service my current home.

Had a A/C problem today that took awhile to fix. (Big job). David performed like a pro, got it fixed, and checked my smoke alarm batteries. I’ve worked with AirPro for a number of years and they’ve always taken good care of my HVAC systems, provided excellent service, and been fair in their pricing. I highly recommend them as a “go to” provider for A/C services.

Bought annual service plan. Scheduled “first call” service guaranteed between 8:00am - 8:30am last Friday and took morning off work. Called at 8:40am to see where they were and tech still hadn’t left shop and would be at least 45 more minutes before he arrived. Rescheduled “first call” service for following Tuesday (today). It’s 8:45 and when I called to see where they were I was told it would be another 45 minutes before tech arrived. Cancelled service plan for partial refund. 2 mornings wasted. Would not recommend.

Shaun was very professional and knowledgeable. He went above and beyond to answer all my questions and make sure I was an informed home owner and consumer. The service membership is awesome and pays for itself. My house is cool and I have peace of mind knowing Air Pro has me covered.

Mason was very knowledgeable in all aspects of the job, I trust his recommendations and he was very thorough when performing his checks. Will definitely use Air Pro in the future.

The company agreed right away that they can fix our problem at a great rate! However when they showed up to the job site they first stated they cannot provided the service they just said they could for sure perform, as we are a time sensitive company when components are down this was a HUGE hit for us. Not to mention they were EXTREMELY rude after we were asking them why they cannot do the service. Even called the customer support line and got hung up on within 3 minutes of the call. We record all of our calls and we said NOTHING that would have warranted this hostile attitude. I would NOT recommend this company for anything heating related as they are not professional and to be completely honest NOT good people.Edit: We did verify that our information given to you was correct stating that we have over head Soloronics Heated blowers. I am not complaing too much that you could not service our equipment I am more concerned about your company rude and disrespectful behavior. happy you didnt do service for us have a great day.

EDITWell seems like these guys were right . It was the evaporator. I wrote this negative review thinking they were trying to get over on me. There quote did come in higher than some other competitors though. But hey Im man enough to admit when Im wrong.Initial Review---------------------------I wish I could give a negative star. My service technician , Shawn went to check out my Unit that was not cooling any more. He informed me that the system did not have any refrigerant in it, because it had all leaked out of the bad evaporator that I had . He quoted me a price of 3640 to fix the unit . I was also charged $80.00 for the inspection which was completely wrong. The next company I called .. came out and looked at my system for free and diagnosed the real problem .. It was an expansion valve that was put in incorrectly and blocking the refrigerant. He fixed the problem and installed a sight glass for 650. There was never a leak in my system I doubt AirPro never even hooked up a gauge to check the pressure. I will also be writing a great review on the company that fixed my system , I want my 80 bucks back and Im tempted to to file a dispute on my credit card for false services. At least when you pay 80 bucks you deserve an accurate assessment . Do not go with this company , they will just cost you time and money . .Edited Review---------------------------There was a leak on the system and these guys found it . Not sure if i got hustled or not by the other AC guy ! Seems like the leak is a very slow one . 5 lbs loss over a year.

I had another company attempt to install a mini split but they were unsuccessful in getting the unit to work after two weeks. I called AirPro in the morning and they had their tech Chris Gonzalez arrived shortly after lunch. Chris was very professional, got to work and figured out the problem, made the necessary repairs and got the unit working. I would highly recommend this company, especially if you need work on a mini split A/C unit. The office staff was awesome and called when the Chris was en-route.

Update 7-9-19. They were able to fix the problem of water remaining in the pan. I must commend them for coming back and figuring out the problem.Update: 6-18-19 after 4 techs & installers coming out twice, they finally figured out why water was building up in the drip pan. Evidently the coils have grease on them when brand new that need to cleaned off with coil cleaner. So far today no water build up. Let’s keep our fingers crossed. They were trying to tell me my drain pipe was stopped up snd that I needed to contact s plumber. My old unit was draining fine when the coils would freeze up. Thank god I didn’t waster $300 on an unnecessary service call to a plumber.Update: 6-17-19 the drain pan is full of water & the system automately shut off. I think they need to install some sort of pump to get this water out because it’s not draining on its own. They always respond but I would like system to work. I will update more as events occur.Update: 6-15-19 they came out to fix the draining problem but all they did was place the unit on two blocks of wood. Pan is still filling with water. This IS NOT SATISFACTORY ! What do I do when the wood rots from sitting in water? Why can’t they get the system to drain properly? Not happy at all with this install.Update: 6-10-19. I have deleted my earlier review. Will update as soon as they get my brand new unit working properly.

Company was timely and responsive, however, I had to call the company back for the same issue in less than 10 days and I was not only charged the same service fee, I was charged an after hours fee as well. I recommend you price shop for more reasonable vendors who warranty their service. I missed this in my due diligence exercise.

Miguel was extremely helpful, patient, and took his time to find and repair our issues. He explained all isssues and what he needed to do to correct the issues. He was very professional, courteous, and respectful! Would definitely recommend this company!

Very good installation service. The installers were very professional and knowledgeable. They answered every question I had and addressed every concern I had. The work performed was top notch and went beyond my expectations. I will use them again for any work I need.

Chris was wonderful! Cindy in the office was so helpful! Of course our AC unit stopped working at 5:30 on a Friday afternoon when the temp outside was over 100 degrees. Cindy scheduled Chris to come to our home Sat. morning. Chris took the time he needed to look at all the possibilities and figure out which component was not working. He kept us informed of his decision making process, ordered the broken part, provided a temporary fix to keep us cool through the weekend, and replaced the malfunctioning part on Monday, all at a very reasonable cost. We are so grateful for the excellent service Chris provided!

Our A/C went out and within hours Chris, the technician was at the front door. He had our A/C up and running before the temperature had time to rise inside my house. He answered all of about 1,000 questions I had for him, and even gave us some tips and tricks we could do to maintain.Thanks again to Chris and Air Pro.A VERY Professional company. It was a pleasure to do business with them.

I contacted Airpro after a botched generator installation. I was impressed by how quickly they responded. The electrical manager, Michael Gattis, was extremely professional, and knowledgable. Not only did he properly connected and set up my generator but he patiently answered every question and concern I had. I highly recommend Michael Gattis, and Airpro. Two big thumb up!

Very professional and knowledgeable technicians. They have a great member service program as well that gives you discounts on diagnostics, service and parts. In Houston your AC is the most important necessity in your home. I am happy to have a company that I trust taking care of my AC (& Heat). Their member program saved me a lot of money since purchasing a home.

John was great. Diagnosed my problem and fixed it quickly. Explained everything in detail. Very curteous. Great experience and resolved professionally.

Having your AC go out on a Sunday, in Texas, in August is no good. It took less than 4 hours from the time I called until the technician was finished with the repair. I am so appreciative of the quick and professional service I always receive from AirPro.

I my service call was between 12-2 today and he arrived @ 12pm!! Thank you Wesley!! He spoke with me over speaker phone I was working but, explained the problem and fixed it before 2pm. I feel he was very genuine will use them going forward. Diona

We have used AirPro for over two years. They installed a new unit and we continue to use them for annual maintenance checks. We have been beyond satisfied with the quality of work and highly qualified technicians.

If I could leave more stars I would. I have never been so grateful and impressed with the service I got from John and Bob at Airpro. My wife and I are expecting any time now and this last week when the hard cold snap came our heater decided to die. Through a referral we set an appointment with Airpro and they came right out the next day (would have been same day but nobody was home to let them in early enough). John was very informative and talked me through everything he was doing. He also made a bunch of suggestions on how to improve airflow through the house. In no time he diagnosed the problem and had the right part in his truck to fix the issue. By the time my wife got home from her errands, we had heat again! I will absolutely be using them again if we have any HVAC issues. I cant thank them enough for the service they gave, and highly recommend them.

The electrician was right on time and very knowledgeable and professional. He told me any possible electrical problems I may have and quoted me on each and every repair. Thanks Mike for the thorough inspection and all the quotes. Ill definitely call back for any electric repairs I need

This company installed two minisplit systems for me and did a great job. I had some minor problems with one unit, they came back, troubleshot the issue, made some adjustments to the unit and it works great. I highly recommend this company for your air conditioning needs.

I have been an AirPro customer for 23 years . I can highly recommend Eduardo. He came to fix my A/C yesterday evening. He was not scheduled to perform this service, but, because I my unit did not produce any cooling, he stayed until he was satisfied with the results. Thank you, Eduardo.

Cody arrived in a timely fashion. Diagnosed the problem quickly, gave us the cost and completed the work quickly. He showed us the defective part and gave us a thorough explanation. We were very satisfied with the job he did.

As always, John provided excellent customer service while performing a quality check on our new furnace. When he installed the furnace, he provided detailed information to help us know more about how the unit works and gave us easy to understand instructions about how to use our heat and air systems most efficiently. We always ask for John when calling AirPro. He was recommended to us by our daughter Allison and he has always given 5 star customer service!

I’ve used Air Pro for 15 years. They do what they say they are going to do, from installing my new A/C to repairing my previous unit. They are ALWAYS on time, efficient, courteous and honest. Great people and great company.

Highly professional evaluation of our AC system. No sales pitch at all, just pure facts in pictures and in writing! These speak for themselves. Highly recommend!

Super thank you to Chris for doing the job right! This company has done EVERYTHING they said they would do and explained what they were doing until I understood. My unit is working better than ever after past company failures. I feel confident that I picked the best AC & Heating Comapny in Houston!! Thank you Air Pro.

Always a very thorough job, and I haven’t had any sudden problems for years, since I signed up for their maintenance plan. And this aspect is something new and different, believe me.

DO NOT DO BUSINESS WITH THIS COMPANY! Highly unprofessional. I signed up for a year of service and maintenance and only thing was done was replacement of air filters. I also had an ac unit that needed repair and the technician said it was all fixed. The very next day I had to call another company to come out because AirPro told me it would be 2 weeks to get another technician out. The new company stated he sees there was an attempt at a fix for a leak but the work was inadequate. I sent over documentation of repairs done by another company as proof that I had to pay someone else to fix the issue. Now I get a call from a collection agency demanding payment. I called AirPro and the billing person Jennifer was very rude and combative in trying to resolve this issue. Very unprofessional! Insinuating that I was a liar. What professional company treats their clients this way? I have no problems paying my bills for work that had been done but I will not pay or be forced to pay for services that were not performed or performed as promised.

Chris Gonzalez came by today and repaired my AC unit. He did a good quick job. I find the company excellent and in the past they installed my entire heat and cooling system. Sharon

I’ve been getting AirPro services for few years now and I’m always impressed by their professionalism and their quality of their job.

Ramon Field Service Rep provided us with a proposal for a complete HVAC System installation. A month later, we selected Air Pro to do the work. Before the work began we knew what was taking place from the beginning to end. Cindy the receptionist in the office was very pleasant and easy to work with and very helpful and assisted us from beginning to end. The Service technicians, Danny, Omar and Nelson did the installation and they were great! These guys at Air Pro are truly professionals and their work speaks for itself. No worries, if you need a new HVAC system installed professionally, you want be disappointed with Air Pro Air Conditioning/Heating. There installation process was a pleasant experience and we were all pleasantly pleased when finished. BTW, they were listed in 2017 Best Picks Reports Heights/Midtown 7th Annual Edition and rightfully so, they are the real deal and let me assure you will be happy that you selected Air Pro. November 14, 2017

I saw this company advertisement on tv and decided to check it’s customer reviews. The solid score of 4.5 or higher compelled me to call for a free estimate of a new HVAC system. When Allen came he was very professional about explaining how my system layout works. He gave me the pricing on American Standard systems which are beyond my budget. Finally he worked with his boss to give me an incredible deal on a Lennox system that almost matches a Carrier system price from another company.The next day when the installation technicians, Mason and Anthony came, they did everything that the reviews say. They were very professional and polite. They cleaned up everything before they left. My new Lennox works like a dream and my family enjoys it.

Miguel and Eduardo went ABOVE AND BEYOND the call of duty today. I would NEVER have expected this from an A/C company, and I will admit, I was not even the most pleasant when they arrived. They 100% completely fixed my problem, but not only that, they made sure that I was genuinely happy. It has taken me 2 years to rebuild my modest little townhouse after Hurricane Harvey, and Ive been taken advantage of several times in this process (which is the reason why I maybe was not the friendliest when they arrived). I cant say enough, these guys were really amazing people. They sincerely care about what they do and getting it done right...which says a TON in todays world!!! THANK YOU MIGUEL AND EDUARDO!!! :):):):):):):)

Steve replaced the capacitor. The A/C started blowing cold air immediately. My experience was great overall beginning with scheduling the appointment and how quickly Steve showed up to fix it. I would recommend Air Pro 100%.

AirPro has replaced both of our furnaces and has done all our repair and maintenance for more than 5 years. We have always been very pleased with their work and they have excellent technicians and customer service.

Called for a duct problem from an earlier installation. The Technician was extremely knowledgeable and helpful. He had very good suggestions on fixes for the problem and we have followed one of them. Highly recommend the company for AC and duct work service.

Eduardo has been servicing our business for 3 years and does a great job. He is very friendly and knowledgeable. He lets us know what we can do to keep our ACs running efficiently.

Air Pro is great to work with. They are great with scheduling, call before arriving, wear shoe covers, and know what they are doing. They keep my A/C and heater working very well. Chris is a great technician.

With a thermostat reading 90° for a few days & two other companies charging us double in comparison to Air Pro, I highly reccomend this company. Special thanks to Zach for being informative, explaining in detail & making sure we got the best options available.

Your Technician, Brandon Felts, resolved my heating issues...His persistence of wondering why my heater was operating on a 20k basis was bothering him...Finally, Brandon discovered that theres a 2nd 20k strip on the back side of the kit....that had been compromised...The following morning he arrived with a new kit, and now, my heater is functioning properly...During this whole process, Brandon explained thoroughly what had occurred and the remedy..Brandon Felts is a great asset to Air Pro, a Technician that knows his craft, and because of him, I will be renewing my service contract when due....Many ~ Many Thanks Brandon

Edwardo was very professional and knowledgeable. He answered all my questions and later a sales associate came by to quote a new unit. I have to say AirPro shocked me by having a very competitive price. I am set to have AirPro replace my air conditioning unit later this week.

Outstanding! Chris is awesome! He walked us through the entire process of what he was doing. Very professional service. Chris has been out numerous times and his customer service is always above and beyond!

We had Airpro install new a/c and heating units in our two story home about 8 yrs ago, John Hudson was here then and is still taking care of our home. They came removed the old and in with the new and not a scratch was left behind. That is why we trust Airpro, but mainly because John Hudson is not only very well read and informed in his field but is always teaching us ways to care for our home. We have called his boss, Bob, and have said how lucky he is to have such an employee. Thanks John for all your hard work!

Airpro techs are very polite and knowledgeable, they make suggestions that would better help the system and save money. I would recommend them to anyone in need of service for their AC & Heating. Calling in for appointments are easy and friendly.

Air Pro are tell professionals! From their 1st rate employees to the quality of work and materials used they are a step above the other companies I have ever used. Now, I only call them. This time was only for yearly check-up. Thanks.

I am extremely happy with the professional service I received from this company. They were able to help me come up an more affordable solution to getting my system up and running again. I highly recommend them

Ive used Air Pro for 10 years but have had issues caused by their techs for the past 2 years. I was supposed to receive a partial refund for the yearly maintenance. Still waiting...

Air Pro techs came and diagnosed the issues and fixed the problems promptly. They provide routine maintenance for our building. They use an online system so that the office and all the techs who support our site all have the most up to date information about our building.

We were in need of a new A/C unit (our 19 year old unit blew up on us one night) so we called AirPro. John came out to the house quickly, measured and assessed what unit would be best for our house, and got it scheduled where we were only without central air for less than 2 days. I highly recommend AirPro to anyone with A/C & Heating needs because of their fair pricing, professional services & employees, and high quality products they offer. Jen J. :)

Service tech did an outstanding job. Took the time the to explain what he was doing. He fixed what Sears could not do. I have been with out heat for 3 months. So much for warranties uh.

OUR EXPERIENCE WAS VERY GOOD. THE TECH LEFT THE FIRST WITH THE SYSTEM WORKING. SHORTLY THERE AFTER THE SYSTEM FAILED AGAIN. HE RETURNED A COUPLE OF HOURS LATER FOUND THE PROBLEM, FIXED IT AN THE SYSTEM HAS BEEN WORKING FINE.

Eduardo was very helpful technician and knowledgeable. He was able to answer all of our questions and was able to get our AC running again. I would have given 5 but he had to make extra trip as he ran out of Freon.

Punctual and good communications. Honest and complete assessments of issues. Able to create fit for purpose and budget solutions while explaining trade offs. I used a few AC providers but have returned to ACPro as the service and solutions are at the quality level I desire.

Mr. Garcia was awesome. I called at 8:30pm and he arrived within 30 minutes. He assed the situation and he knew right away what it was and repaired it in no time. Will definitely called them again if we need their service. I recommend Apro to everybody. Call them.

I ordered there service because my freon pipe was Frozen outside. Its can be from a old filter or a low on freon. They guy thats came over was really nice .He checked the system and told me that the system is in perfect condition, but Short on freon. So I paid him $89 for service fee + $95 to add freon.A month later , the pipe freeze again. So I called the company to tell them its happening again. Now they want to charge me again $89.95 for service fee and just to check if there is a freon leak extra $120! Plus to fix the leak and add freon again. COSTLY !I have a business myself and this is not a good business. Why the first guy add freon IF he know that there is might be a leak?! If the first time he will check the system right we will not be in this situation.Its the same problem so why I need to pay $89 just to have someone look at the system, and then to check is there is leaking extra $120. And sooo goes on..I called a different company and they said that is there is a leak and I will fix it through them they will NOT charge me the service fee. ITS ALREADY BETTER SERVICE!!!

The tech was professional, knowledgeable, and articulate in his diagnosis and explanation of the issue. I needed a quick diagnosis after loosing cooling to my system, and AirPro made it next day first stop.

My heater went out and Cody came by this morning and did an outstanding job getting my heater back working. He was very professional and let me know how everything was going every step of the way. I would recommend Cody anytime. Thank you Cody!

We wanted to give AirPro Air Conditioning / Heating a 5 star review because they deserve it!We started with Ramon, who came to the house to assess what was needed and he recommended some accessories, such as a solar attic roof vent, attic access door cover and surge protection. He explained each part of the estimate and was very thorough and helpful.We opted for the 16 SEER 4-ton unit for the energy efficiency.Yesterday, Carlos P. and Misael installed the equipment and were also a big help in explaining the new equipment and components while the job was underway. Their work was excellent and done on the same day.I highly recommend Ramon, Carlos P. and Misael at AirPro.Jeff Mell

Our master bedroom was always the hottest room in the summer and coldest in the winter. Many thanks to Travis (Brittain) who looked at the air duct and solved the problem! We are no longer baffled!Airpro consistently has knowledgeable service technicians. Their service is outstanding.Thanks All!

Travis was great today! He came out to the house quickly, found the root of our problem, and even told the contractors working inside the house what they could do to help protect the AC. His communication to everyone involved was so helpful.

We live in College Station, Texas, they went to Houston to get unit and installed it that day. They finished around 8 PM, and two had to drive back to Houston. Mr. Wren was the first to come out and sold us on this company. This was our first time using them. Very pleased!!!

Technician came out for our annual check up for this year. The tech Jimmy, did an outstanding job. He explained & showed us everthing that was wrong and gave solutions. We are definitely calling Airpro for all our service needs.

And the service just keeps on getting better. Quick efficient and even help me track down the dogs when they accidentally got out. Air pro all the way!

They came promptly before the scheduled time. They and fixed the problem very quickly. Prices reasonable, as expected. I will use AirPro again definitely.

I have used Air Pro for year Chris came out yesterday and was exceptional. As always Air Pro is prompt, courteous, professional and extremely experienced. Prior to Air Pro, I had used other HVAC companies and found them to be inadequate, unable to service my unit appropriately their only concern was to sell me a unit and disappear.Air Pro while giving me options, making recommendations, you never feel pressured or compelled to purchase anything. Their service is just like you have friend in the HVAC business.I would highly recommend Chris and Air Pro for there

I called AirPro at 7 am and my air conditioning was fixed by 10 am. This is great service considering its July in Texas and prime air conditioning breaking weather. The technician was friendly and professional. I would recommend AirPro to anyone and will use them again in the future.

Was told by my usual A/C repair company that I needed a new system so I called Air Pro as one of the companies to give me a second opinion - boy am I glad I did! The Air Pro technician (Burnett) asked what the basis of the dire diagnosis was and then began his own investigation. He said things just werent adding up to him and he was right. Turned out all I needed was a new blower motor capacitor (the thing was completely dead). Needless to say I was ecstatic to pay the $265 repair bill rather than a $7,000 new system bill. Air Pro just got themselves a new customer. P.S. The technician also took time to tell me about all the standard processes the owner has put in place to ensure that the service level is the same between all of their technicians - and talked about the extensive training they go to each year to ensure they know how best to install and maintain the American Standard products they sell.

Bobby was a great! He identified the problem right away and explained what he was doing and why. I would definitely use AirPro again.

AirPro installed an American Standard evaporator coil for a longtime customer and personal friend as we were not able to provide the service. Their prices are inline with the competition but the quality of equipment and work is ABSOLUTELY TOP NOTCH! If you are looking for service or equipment replacement and care about quality and longevity of your investment give AirPro and their professional team a chance to earn your business.

Ive used AirPro since I bought my house and they have taken great care of me. The office staff is great, the Techs are professional and know their stuff (especially Chris G.). They are my Go To HVAC company.

Mario was very informative and took the time to ask questions based on what he observed when performing the quality check. Id recommend Air Pro to anyone looking for honest, quality service because of the level of service Mario provided!

Excellent service - swiftly arranged a service appointment for my heater during a freeze, with a thorough inspection by the technician.