ARS Rescue Rooter

I’m very impressed with the level of service that ARS provides. I called about my old water heater that was starting to leak and inquired about getting it replaced. The appt was set up immediately and the tech was fantastic and very knowledgeable. He provided me with different options of water heaters and had reasonable prices for a water heater replacement. I went with another 40 gallon tank. The installation crew had it replaced in no time!

Justin that came out and installed our tankless water heater was amazing to deal with. Him and his helper worked hard, communicated well and left zero mess behind!Justin was able to thoroughly explain the functions of the unit and was very knowledgeable about everything from instillation to maintenance.

Tucker arrived this morning around 9 and spent over two hours unstopping my kitchen sink. He worked so hard and through it all was so kind, patient, never giving up, always gracious and totally professional explaining everything he was doing to resolve the issue.He snaked both drains with his 75’ router all the way to the main sewer line at the street, twice through the main line and once through the other drain line. He didn’t give up while keeping everything clean and picked up after himself. As bad as it was, he totally calmed my concerns and gave me hope so what a blessing he was to this Senior! Tucker had the best attitude ever, is such truly a godly man too. I have the utmost faith and confidence he resolved the problem and gave me a 90 day guarantee plus has someone coming today to look through the lines with a camera to make sure.God bless Tucker and ARS Rescue!

The ARS techs came in at the appointment time, and performed the change of my two 40 gal water heaters in a single afternoon. The job was very professional and they changed out all the electric lines, drainage lines and new steel drip pans. No mess and left all cleaned up. Very good and professional job.

The tech arrived late. My appointment was scheduled between the hours of two and six pm. I believe the tech arrived after seven. He requested two gallons of hot water to flush tha system, which I provided. I also provided him with a ladder to access the attic because I felt the wall mounted ladder wasn’t safe and capable of supporting him trying to carry the two gallons up and into the attic. Also, all throughout the evening, he continued to call me someone else’s name as I corrected him each time he did it.I apologize for holding people and businesses that I enlist the services for to a higher standard. I expect to get what I pay for.Lester D James

I recently had an excellent experience with ARS/Rescue Rooter of Houston North when I needed emergency plumbing service for a toilet overflow. I have only been in my home for a week and had no idea what the issue could have been. Austin arrived and efficiently resolved the issue by properly cabling out the clog. The service was professional, effective, and completed in half an hour. I highly recommend ARS/Rescue Rooter for plumbing emergencies!

The technician was very professional and polite. He described what could potentially be the issue. After checking out my clean out line he quickly assessed and described the issue. He gave me my options. He conducted the repair, my issue is resolved, and he shared the return visit options should the issue reoccur. I was very pleased.

After several frustrating factors that led to my home spending several days in the Texas heat (September horrible heat), without a working a/c unit, Chad was sent to see if he, along with ARS/Houston could serve my needs. Chad was incredibly professional, knows mega amounts of hvac knowledge and even showed me photos of concerns so I could better understand. Chad was able to inspect, troubleshoot best case-scenario options, create dialog that helped me better understand my a/c needs that would allow for consistent, economical cooling in a room with a “full wall of windows” facing the lake. He explained equipment square footage demands & then provided several options for financing. I researched other a/c companies in the area only to find ARS pricing a few thousand more, but the peace of mind to have the job installed correctly, have surge protectors placed on both units, a halo system installed, an amazing warranty …well it let me know ARS was right for us! The installers did a fantastic job as well!

ARS was able to come out same day when Outside water pipe bursted. The tech worked in the dark late into the evening. The pipe was replaced and water restored that evening. Very professional tech, great job. I would recommend them to all my friends and family.

We are grateful for the service received.The professionalism from the Sales Representative to the highly experienced installers Julio and his partner.I was not disappointed to have called ARS for my AC Replacement.

They worked very quickly and efficiently. The guy was able to tell me the problem within only a few minutes, and I think he was here for about 1.5 hours max. He was very nice and their prices were reasonable compared to others. Highly recommend.

This company is amazing! I called the customer service representative was very helpful as she found me a reasonable slot of availability, they were out within 2 hours of the call. The technician Victor was amazing he listen to me and my husband concerns and answered our questions while he diligently worked. He got the problem resolved in less than 30 mins. He was very knowledgeable and well mannered. Thank you guys for such a wonderful experience!!!!

My 4 year old AC unit had a part replaced in it 1 year ago (questionable if it needed the part as it was an annual checkup only.) Now, the same part exploded and stopped my AC from working. Now the company wants $1,708 for further cleaning and other parts. I paid the labor and service only. Unbelievable.

Today I had a plumbing issue in my bathroom.I called ARS and within the hour my plumbing problems were resolved.The plumbing technician named Manuel was very knowledgeable in all aspects of plumbing.Mr. Manuel inspected my bathroom toilet and gave me a free estimate and consultation.Today Mr. Manuel was able to repair my broken toilet.Thank you ARS for hiring Manuel.Please tell Manuel thank you because he showed me what was wrong with my toilet.While he was working on the toilet he informed me what he was doing. As a customer and a homeowner I truly appreciated all the information when repairs are done and completed.When you are ready to get your next home project plumbing work completed please call ARS.I recommend ARS because they are a professional company and will do what is necessary to complete your home project in a timely manner.

Great on communication and scheduling appointment. The guy was great in fixing the issue, cleaned the area behind him and the whole service within the same day. I’ll give 5 hearts instead of stars if you reduce the prices a bit. Probably 20% higher than market but I certainly will call you back for future services

The estimator Jamil was terrific. He came out the night we had the issue. He gave us three viable options across different cost ranges with different warranties and was extremely professional and gave us a great explanations. We will absolutely call him back first next time we have an issue.

Needed ARS to install 2 Stop-Valve/Angle stops. They charged me 250, honestly it was quick and easy, easy money spent so I could turn back on the water to my house.Dan was amazing! He told me about his 40 years of experience and wr exchanged stories based upon what we have seen and we shared laughs. I look forward to calling ARS when Im in need of plumbing services that I cant do.

Punctual, quicker than expected and cleaned up everything after done. Took the time to help set up the new thermostats. We are very pleased and would recommend to everyone!!

Technician knows what is doing. He showed confidence and was straightforward with his presentation. No wishy washy. He got the job in 30 minutes, including my unsolicited and inaccurate suggestions. Very courteous. He earned the 5 stars.

ARS rescue rooter definitely helped us out. Jamil was kind, prompt and extremely knowledgeable of all my questions. He fixed our issues fast and the price was affordable for the services rendered. He is extremely professional and helped out our family in late hours of the evening. Would recommend to all.

Michael Martinez was fantastic. Quick, courteous, professional. Would recommend him to anyone needing plumbing services. Communicated effectively and provided pictures before and after.

Had a pretty good experience today. Needed emergency drain unclogged. Tucker K was professional, detailed, explained everything up front, final bill was without any surprises. Technician was bit late, but totally understandable. Their office called and communicated with me when he was on his way. Very satisfied

ARS were able to send someone out Friday afternoon to give me a estimate on water leak from faucet area - He gave me a price and I wanted to get another plumber I use sometimes- He could not make it so I called Vance back and he could not get a crew together, but said he would do himself. And he did Saturday afternoon into evening and got it fixed. My Patio Hime complex is on same meter, so I needed to get done quick and he helped me out of a jam. He came back on Sunday to fill in and help me with a drain problem. He could not fix, but set me up with someone else within a few hours.He was very helpful also

I called ARS for assistance for A clogged Toilet after trying to clear it myself. They scheduled a convenient time to come out. They used state of the art equipment to find the source of my backup which was deep in my pipes, unclogged the jam and did it for a reasonable price. Thank you David and Jamil for helping us Excellent Customer Service and patience.

I had the pleasure of having David help me with an issue I had been struggling with for a week, and he was absolutely phenomenal! He fixed everything in no time and took the time to explain what was wrong in a detailed but easy-to-understand way. David even gave me helpful tips on how to avoid similar problems in the future. His professionalism and knowledge are unmatched. If I could give him 20 stars out of 10, I would! Highly recommend David for anyone in need of fast, efficient, and friendly service!

Very pleased with ARS/Rescue Rooters timeliness & service. Vance, the plumber assigned to my work request, is very knowledgeable, courteous & professional. I highly recommend asking for him, if ever youre in need of plumbing repairs. Thank you ARS for a job well done.

William did a great job. As soon as he saw what I had called in for he knew what needed to be done. And he was also able to fix another problem that I hadn’t mentioned when I scheduled the appointment. He got everything done quickly and working properly. Would definitely recommend him to do any other work in the future.

The guys that came out were great, didnt charge me, and they were pretty prompt. But didnt fix my issue of main line clog- wouldve been 5 star had they fixed it with their special, sadly the next option was too much for me. I have no doubt they wouldve fixed it had I went that route.

Dan was so helpful in identifying my problems, providing solutions and recommending reliable people to fix what was out of their scope. He was respectful and efficient. He removed a sink, replaced my disposal and lined up their drain guys to finish up the work for me. I highly recommend ARS, I’ve used them multiple times and am always very happy with their service!!

Darieck did a great job and was very thorough in his work. Explained everything really well and was also very respectful of the property. Definitely would request him again for our bi-yearly maintenance.

Not sure if it is this particular location but it is for the company.The actual service in the past was good but pricey. A year ago, I sold my home & I now rent a condo where all repairs are taken care of by the manager. I told that I no longer own a home & no longer need their service when they called the 1st time after their move. Still, I get constant phone calls, my voicemail is full of them, I cannot even use my cell phone the way I want to, my voicemail is full of them! I also went to their website & no where on it is a place to select “do not call”. They do have a spot for you to opt out of selling your information???? Why would I allow you to sell my information? They snuck that in when we were frazzled from the mess at our home. I may decide to buy another home or a condo but at this point I would not use ARS, why would I? They would rather harass me than respect my request to no longer call. Buyer beware, other companies that will help and not harass you. Next stop, the FCC as I’m sure there are others

David Michael Crawford was the technician that came out and fixed my stopped up sink. The appointment was scheduled for 2 hours after I called and it was fixed the same day. He was very nice and even made sure my autistic child was ok with the noise. That means a lot. He gave me all the options and didn’t push me into a higher priced option. Great service.

ARS is an amazing company! I have used them for both HVAC and Plumbing and I have never been disappointed with the service of the cost. They have always been thorough and attentive to detail. The technicians have all been friendly, fair, and wry informative, and I always feel comfortable with doing business with them. As always, my experience with ARS was worthy of my time to leave a praising review.

Quick response and easy to deal with. Jonathan was so knowledgeable and explained everything to me. He worked and fixed our seal and was so polite.

As always, another great experience with ARS. Upon getting ready for bed last night, I noticed the 15yr old unit had finally went out. I made a call to ARS and was able to get a great salesperson by the name of Chris Burks that was able to get me the options available to me and help me make a decision and schedule install the same day. The install crew arrived between the estimated hours and we’re just as professional as Chris. I was greeted with the scope of work and the guys laid down drop cloths to protect my floors. This is the exact reason I suggest ARS to family and friends

I cannot recommend ARS enough! My HVAC heating unit broke down in the middle of a freezing winter Sunday, and I was panicking. I called ARS and they responded immediately. Despite it being a weekend, their technician, Alex, arrived promptly, fully equipped, and ready to help.The technician was professional, knowledgeable, and took the time to explain the issue and the repair process. In no time, my heating unit was up and running again. Their dedication and commitment to customer service are truly unmatched.Thank you, ARS for going above and beyond to ensure my family stayed warm during a critical time. I will definitely use your services again and highly recommend them to anyone in need of HVAC repairs!

Yes, I had a four hour window and by the time they got here it was like a 4 1/2 hour later I had unclogged my sink myself, but he did clean a drain for me so other than that, everything worked out fine. Good service

Had ARS do a whole home repipe. Carlos and Kevan came out to do the job. They were extremely friendly and very respectful of our property and our time. They worked quickly and efficiently. When they were done, Larry came out and patched up the sheetrock and was very nice and did great work. You have gained a customer for life!!!!!

I appreciate how fast they come out to take care of our plumbing issues! Always courteous and professional! We will continue to use ARS and highly recommend!

Stacey hall thank you for the best customer service you’ve ever gave me in my entire life if I could give you 1000 stars I would you are so wonderful and explaining things and making sure that my heart is content if I could give you more than 1000 stars and recommend my family and friends I would do so with that being said thank you for the customer service that you have given me Even though it’s a rainy day you made it a sunshine day just for me. I hope they appreciate you as much as I do customer service from you is a number one.

You’re technican Victor was very knowledgeable and walked me through his process by which he evacuated my heating system.He was very courteous and proficient in all aspects of the check/tune-up of my unit.I appreciated the time he took in doing his job and feel satisfied with everything he did and suggested for future performance of my system.

Tucker came out and did the $83 drain special. He cleared the drain but thought something else might be wrong. He called his boss Dameon to use a camera and nothing was found. I was not charged for that. They did a great job. I will definitely use ARS rescue rooter again. Also they actually have real people answering the phone. They were very helpful and polite. It was great doing business with them.

Austin was awesome came out got us unclogged quickly and was able to help us understand what happened how the plumbing system works. Also Austin was very knowledgeable about the entire scoop of plumbing and was able to articulate answers in away thats easy for someone who is not skilled in plumbing to understand.10/10 service!!!

Very fast, very clear instructions on what needed to be done and at what cost. Best options considering I have a special needs household. I am so grateful for the friendly, quick installation of my new water heater!

All the guys were polite, respectful, efficient and competent. Also appreciate the attention to quality and care taken to answer my questions, keep a clean work environment and walk me through the inspection with some maintenance insights.

Justin was outstanding. Awesome expert. Installed a new smoke detector quickly and went above and beyond with assisting in determining the reason we kept getting a low battery warning in the same room. Thank you Justin, we now have an outstanding service expert we can call on in the future in the event we may need him.

What an awesome young man! Came in fixed the problem. Was extremely nice and informative. ARS what an awesome company. Will be referring you every chance I can. God bless you all

This was my first time using ARS/Rescue Rooter. Jonathan Barajas from ARS was the best. He was kind, smart, and knowledgeable. I greatly appreciate his above and beyond service. He gets 5 stars plus.I would definitely call ARS again.

My elderly mother is a long-time customer of American Residential Services (ARS), she has had numerous services performed, including a significant whole-house re-pipe and the installation of sewage and washer drain lines. While past experiences had been mostly satisfactory, our most recent encounter was a stark departure from the usual standard.The technician did not notify us of his arrival and he seemed unprepared. He spent more time trying to sell me unnecessary services than actually addressing the issue and seemed to get annoyed when I declined them.To compound the issue, the technician provided a picture of the problem that was completely unhelpful. The image didnt identify the root cause of the problem. It was clear that the technician was more interested in documenting the visit than actually resolving the issue.Furthermore, the technician informed me that the $99 service fee would not be applied to the cost of the repair, despite the customer service representative confirming that it would. This discrepancy in information was both misleading and frustrating.I was not confident this individual could do the job. We payed the inspection fee and I immediately contacted ARS to schedule another inspection the following day but no one ever showed.Given my history with ARS, this recent experience was particularly disappointing. Its disheartening to see such a decline in service quality, especially from a company that Ive trusted for many years. I hope that ARS will take steps to address these issues and restore its reputation.While past experiences may have been positive, its clear that quality control has slipped in recent times.

After a recent power outage I noticed oil on the floor of my Generac cabinet. I called Ken Dickey and he came out that afternoon. He found the problem was a leaking valve cover gasket. Ken returned the following day with his partner Jordan to replace the gaskets. That is such good service and is why I trust ARS! Ken is the best salesman y’all have. Good service is everything.

Customer service was excellent from both Alec and Jamil. They thoroughly explained my situation, stayed positive and worked with me. I would highly recommend them to anyone who needs ARS plumbing problems. Work is starting tomorrow!

Our sink broke a week and a half ago in our kitchen.I called ARS/Rescue Rooter.Janurary 7th 2025 they came and put a new water heater in our home and did another amazing job at an incredible price.Today a Plumber named Johnathan came to our home and put a new kitchen faucet in for us.Johnathan had our faucet in and running better then our last faucet.He was extremely professional explained exactly what he had to do and it didnt even take 45 minutes to do the job.He answered any questions we had and again they gave us a great price as well as cleaned up the old equipment and threw it out for us.If you want the BEST WO4K DONE and at the BEST price dont call any where else then ARS/Rescue Rooter in Conroe.I guarantee 6ou will never go any place else once you see the quality of work they do and the prices they charge.Thank you again Johnathan and ARS/Rescue Rooter.Scott Szabo.

They are quick, friendly & informative, I was amazed at how efficient they were. My anxiety about calling a plumber seemed silly afterwards. They explained everything throughly. Called them at midnight, they scheduled me for 8am-12pm window for that morning, cleared out my 4in clean out quickly. Definitely use them again

James, the technician who performed the tuneup for our A/C, was very knowledgeable. He did a thorough job and gave us several useful tips. We highly recommend him!

Dwayne did a fantastic job and so quick fixing our drainage. He was very polite and kind, and we would use him again. We were very satisfied.

I had tankless water heater installation project. The ARS team - Tommy, Edgar, Eduardo, and Jesse very very courteous, professional, and provided in-depth explanation to my project. Cost was reasonable and fair. Highly recommend 👌.

HVAC senior technician Victor arrived to my home on time, did my furnace tune-up and was transparent in what he did up in my attic. He seems to work with honesty and integrity. He didnt try to upsell me or pressure me to buy anything nor did he find anything wrong with my furnace. Highly recommend him and this company.

Dewayne showed great service and customer service. He knew exactly what was wrong with our kitchen sink and fixed the problem within the hour. I would definitely request him again.

Tech was polite and courteous. No problems with him. The cost! Literally a pet elbow, over 350 dollars. Same price if I didn’t choose to replace the water lines and cutoff valve. Ripoff and price gouging.

Kenny, and Geo were fantastic putting in our water heater. They were knowledgeable, experienced, skilled, communicative and hands on putting the system in our house.Tommy, explained the process fantastically and we came aboard since he explained the process concisely and was experienced in giving us our options after seeing our water heater needed replacement after so many years .He was the best,Later on some information that was not on the invoice and I got the two best people to get the right answers and that was Jeanette Bell and Abdiel in helping me deal with the warranty department. Jeanette told me to go up in the attic and get the serial number and model number off the equipment as well which was a huge remedy. With out them it would have been very difficult. Jessica was very helpful earlier on getting me the right people like Jeanette and getting Abdiel in contact with me.

Overall very satisfied with the service and the pricing was a bit high, but not ridiculous. The install was flawless. If I had any negatives, it was the request to sign the sales agreement before getting a copy to review. I was told it would not be sent until after I signed. It worked out, but I disagree with that process.

Do not ever trust this company! Always look for second opinion.The last two times they came, both times their analysis and quotes were completely unprofessional and with the only intention to get a lump of money for services that are not needed.The first time I asked to come for regular seasonal check. The technician came and told me he the usual, that I need and surge protector and that I also need a UV lamp. I agreed on the UV lamp since the price was reasonable. But I guess I got what I paid for. You can see the photos. Hole in the unit. Lamp barely secured with tape, that after a few months was hanging open and letting attic air in the unit.Their next visit ended with a statement that the drip pan needs to be replaced for 1500$ since there is a spot next to it.Going there myself, it turned out that that most likely during the first visit, the technician have damaged the drain pipe connection on the side of the unit. Not only the pan was fine, bit it was clear from the rust on the side of the unit where the water was coming from. Again their statement and $1500 and the actual fix for $150.Unprofessional, lying, and I have no words to express my disappointment.

I called yesterday and I got an appointment for the same day. I was very happy because an actual person picked up the phone. Yet, the technician never showed up; I kept calling and they told me that they will call me when he was in his way here. Then, they rescheduled for today. Nobody showed today either or called me back. I could have somebody else fix the issue but they kept me waiting. I would not recommend this place based on my experience.

Thank you Tommy for giving my wife and I all the options and information we needed to replace our water heater. Thank you Enrique and your brother (sorry didnt get name), for stopping by and installing our new water heater! All three gentlemen were kind, courteous, knowledgeable, and honest. Yes, we could have gone somewhere else for cheaper, but didnt want to risk anything and these guys really went above and beyond to take care of us and give us their honest opinions!!

Jake came diagnosed and pinpointed the issue. Friendly and helpful. He called in Michael who completed the install. The price was less expensive than the competition company who also diagnosed, but technically not, because they didn’t pinpoint the issue. Grateful for their attentiveness to detail and fair pricing.

Despite getting delayed timely service through dispatch, David was a huge help when he arrived to us. David did an excellent job clearing our clogged kitchen sink. He took the time to explain the services and made the whole process feel much less daunting. During an already stressful holiday season, his professionalism and friendly demeanor made a big difference. Thank you, David, for your great work and for helping ease our stress!

Dwayne was extremely nice and professional and took the time to explain how my pipes run and how everything works. Will definitely call and request him if I ever need service again.

I booked an appointment for a furnace repair. Tech Dung came out I explained I had switched out my thermostat and the furnace stopped working. He checked it out and told me I fried the motherboard and it would be over $1300 to replace it and told me I may have blown the motor as well and wouldn’t know until we replaced the board, but if so I would probably be better off getting another furnace through them of course!!! I had contacted several companies last night. The second company tech worked on my furnace to diagnose, within 20-30 min replace the fuse on the motherboard and I was back up and running $99 diagnosis, got the membership for $20 so discount on diagnosis with $68 out of my pocket!BEWARE of THIS COMPANY!! Or maybe just this tech, not sure which!! SHAMEFUL!!!

Jamil Thompson arrived at my house promptly and assessed the issue I was experiencing. He provided me with 3 options to remedy my issue. We moved forward cleaning out my drain pipes and fixing the issues I had. Jamil was very knowledgeable, personable and was a great representative of ARS. I will definitely use ARS in the future!

Our water heater needed to be replaced. Went to Lowes and ARS was quick to call us to set up an appointmeny. Team came out this morning, they did a wonderful job. Very nice and professional. So happy to have hot water again

The associate David was very knowledgeable and informative and service oriented. He did an excellent job in solving our plumbing issues. I would recommend DAVID everytime.

Michael Martinez with ARS was able to come same day. When parts needed weren’t available, he tracked them down on a Sunday to show up and fix my water meter issue. There was constant communication of the next step, estimated time frames, which I appreciated greatly to work around the issue. I cannot recommend Michael and ARS enough from the initial phone call to completion of work - 5-star and beyond service!

The electrician Justin did a phenomenal job. The problem was resolved within seconds! He was very thorough, customer friendly, and professional in his service. Thank you!

Mr. Rivera and Cesar both very, knowledgable technicians. No question regarding retainment. Both acknowledged my concerns and suggestions. Best ARS installers yet. Mr Rivera identified other issues with the previous install taking corrective action, getting it right is his mission.My opinion both deserve a pay increase. Photos before and after install new plenum. Thank you Mr. Rivera and Mr. Cesar.

This service call was to perform toilet repair and tankless water heater maintenance. The technician was professional, courteous, and polite. He provided an estimate of services prior to the work being done. I would recommend using ARS for your plumbing repair and services.

We had a busted pipe that needs repair (but it was a fairly easy one to fix). It was nice that they come over promptly and gave us a free estimate for the job. The problem is: they quoted $1100 for a job another plumber took $175 for (and did an amazing job). Thank god I always get multiple quotes for these kinda things. So yeah, they are gouging you.

Simplified the process of replacing my warranty exchange with Lowe’s and installed the new system to my needs. Provided great information for me to make the decision that best suited me and provided superior installation services. Will definitely use them again!

Jamil was the consummate professional from the moment that he arrived at the house. My daughter answered the door and he was extremely courteous. From that point he put on the protective coverings on his feet and asked if I could lead him to the kitchen and point out the problem. From that point he provided a diagnosis and even cleaned up after the previous plumber. He was extremely thorough in his explanation of the problem as well as the solution options.I sincerely appreciate his honesty and willingness to help.

My ARS Tech for today, James, first of all was on time. During his tune up inspection James was courteous and very informative. I appreciate him pointing out all of the issues I will have to address. Thanks for a professional tech like James on your Service Team.

ARS got us fixed up! The technician was very professional, he showed up on time, and accomodated the fact that I was not home. He offered other services but wasnt overly pushy. He explained the warranty and suggested another solution if this one failed within the warranty period. 10/10 will use again.

Outdoor spigot broke off. Walter Ochoa arrived shortly after the window his dispatch promised. Had it fixed in no time. Price was steep but what to expect on a Sunday on a holiday weekend. Highly recommend Walter Ochoa, the company ARS not so much.

David was quick and did excellent work. He know his stuff and I would definitely recommend him for your plumbing needs

The customer service was great.The ARS rep came out to my home and inspected my existing HVAC technology. He then educated me on their services. Once he was done I picked out the HVAC unit that I wanted. A couple hours later the ARS techs were on-site delivering and installed my new air-conditioning unit. They were professional, clean and efficient. Once they finished the install they cleaned up their work area. By then it was already cool in what is normally the hottest part of my home which is upstairs. I am now comfortable in my mancave. No longer sweating. Looking forward to having a Super Bowl party! Thank you ARS!

Get a second opinion!!!! Our AC stopped pumping cool air and they sent out a tech who went into the attic to check the system for 5 minutes and then came down and told my wife we needed to replace the entire system. My wife being flustered from the grave warnings of imminent water damage to the house from the tech/salesmen was encouraged to and ultimately signed up on the spot for a $22,000 loan for their second-tier system they highly recommended. As soon as I became aware, we quickly put the loan on hold and got a second opinion. The second tech from a different company came out and fixed the issue for a few hundred bucks.

We have had a terrible experience with ARS! Work was started over 2 weeks ago. We had been told it could be done in 1-2 days. We paid up front. Now we have been left with a huge trench in our back yard with huge piles of dirt. There is damage to our shed, fence, swing set and lawn. We can’t get anyone to return phone calls.

The gentleman who came was the best one that I’ve ever had visit my home. He was totally professional and did an excellent job. Informed me of everything that he was going to do and gave me complete instruction after he was finished. I wish all of your servicemen were as professional, as this gentleman was and his helper as well

The crew that came to my house for a complete AC and heating unit replacement went above and beyond! They were fast and professional! Communicated extremely well and were very respectful of my property and my family! They cut zero corners and in fact went the extra mile everywhere possible!

If youre considering ARS Rescue Rooter for HVAC sales or system service, reconsider. In fact, if you’re faced with the choice between dealing with ARS or jumping off a cliff, the cliff is the better option—faster, cheaper, and far less painful.From the start (July 23), the experience has been a nightmare. A pushy, incompetent sales rep was sent to assess our needs and recommend a system, and it only went downhill from there. The installation was full of issues, and we had endless follow-up service calls, modifications, repairs, and repeat visits by technicians and supervisors.To make matters worse, we had to take massive amounts of time off work to accommodate their visits (which are rarely on time, and sometimes they just don’t show). Dealing with their service call center was a grueling, frustrating time-suck. What should’ve been a simple home upgrade turned into a never-ending headache.After escalating the issue to the highest management levels, the person initially seemed interested in fixing things, but that interest quickly evaporated. We reached out to the manufacturer, Carrier, who recommended ARS work with them to run diagnostics and provide recommendations.Instead of being receptive, ARS was insulted that we went to Carrier for help. After much insistence, they agreed but only pretended to perform a collaborative diagnostic. The director of service finally showed up, performed the test, and then did absolutely nothing with the results. We called, texted, and emailed, but were met with silence. The director has ignored us ever since.The glaring issue with ARS is their focus on sales over service. Their technicians are sent to sales training to push products and service agreements to generate more revenue. There’s nothing wrong with sales, but ARS should’ve focused on hiring competent service techs and training them instead of turning them into salespeople.The turnover rate among their service techs is out of control, and more often than not, when a tech left, our HVAC system was worse off. To top it off, they caused damage to our home—stepped through the ceiling, broke a water pipe (leading to water damage), and tracked mastic all over the carpet. The lack of care was appalling.After a year and a half of dealing with a new, expensive HVAC system that still doesn’t work, we’ve come to realize ARS, despite the 10-year parts and labor warranty, is neither responsive nor competent enough to resolve the issues. Their inaction and failure to fix anything have destroyed any confidence we had in their ability to service our system.Frustrated, we reached out to Carrier again to find reputable local HVAC companies. After some research, we found one and called them for an independent diagnostic. The technician immediately identified the issues we’d been complaining about to ARS—issues ARS had failed to address. This technician was more knowledgeable than anyone from ARS, and in a single $75 visit, made adjustments to our thermostat that resulted in immediate, lasting improvements to the system’s efficiency.His professionalism and technical expertise were a stark contrast to ARS’s pushy sales culture. Afterward, we asked about signing up for a new 10-year parts and labor warranty with this company, even though ARS sold us one. They agreed, provided they could make the necessary adjustments to our system. We paid them $2,000 for repairs, $1,000 for a new labor warranty, and signed up for a semi-annual service agreement—all despite already having the same coverage with ARS. Why? Because ARS is awful, and we never want them in our home again.Bottom line: If you want a company that can actually install and service an HVAC system without turning your life into a nightmare, look elsewhere. ARS Rescue Rooter is a glorified sales operation with no competence when it comes to service. Skip the endless frustration and find a company that knows what they’re doing. We wish we had.

Great service, my new HVAC has been working 100% no issue. All after installation preventative service calls are spot on. Just a note, every tech that has been to my house has been 100% professional and they know what they are doing. Thanks ⭐⭐⭐

Willem came by to do an A/C tune up. He was polite, professional, and showed up right at 12. He was quick and didnt leave a mess after he was done. The pricing was fair and the suggested recommendations were good to have in mind for the future.

I recently had the pleasure of working with Adan Mendoza from ARS Rescue Rooter for my HVAC system, and I couldnt be more impressed! From the moment he arrived, his professionalism and expertise were evident. He took the time to thoroughly diagnose the issue, explaining each step of the process in a way that was easy to understand.Not only did he quickly identify the problem, but he also provided insightful recommendations for maintaining the system moving forward. His attention to detail and commitment to quality were truly remarkable.The repair was completed efficiently, and my HVAC system is now running better than ever! I greatly appreciate Adan’s hard work and dedication. I highly recommend him to anyone in need of HVAC services. Thank you for a job well done!

Jamil Thompson was a god send. He was knowledgeable, thorough, and most of all patient. He made sure we understood what was happening and what our options were. ARS was also very quick and able to get us in the next business day.

He definitely helped us out a lot very very imformative. He gave me a big relief with the electrician issues I have. Unlike the other company I called in they were trying to sell me stuff. With this one I really respect their integrity they are very professional and really trying to fix the problems you have. I could not stop saying thanks to the electrician to put my house back to where it was. Thank you so much to ARS EMPLOYEE: KENNETH DICKEY

Service was fast, friendly, and accurate. Technician came in with notes from 3 years ago which helped with resolving my upstairs sink clog due to AC drain line leading through it. Very careful in my home and informative into potential long term solutions for a problem caused by home builder. I appreciate the honesty and would highly recommend.

Tech Michael Jankowski provided an excellent diagnostic and maintenance service. My heater is only 2 years old and he detected some issues from original installation and instructed me on it. Thanks!

Adonna helped me book a same day appointment and it was a convenient time window, which I appreciate. Dwayne at ARS did a great job. He unclogged my drain and was informative about maintenance and services provided. I received all pricing up front, and was done in a timely manner. There was an issue with the ipad system, so it affected payment options for me. Hopefully, ARS will be able to resolve this, because everything else was fine. I’d give it 5 stars if it wasn’t for this issue. I understand these things can happen. The service was nearly seamless. This is my second time using this company. I would use them again and recommend them to a friend.

The tech for our hot water heater did a great job. He was kind and courteous. He went above and beyond to help my mom call me about repairs.

I shop at Home Depot a lot. So I thought their home services is legit, but Im so wrong. On Sunday Dec 1, I saw their discount service for Heating / AC Tune Up service. Then, I requested a service. Later, their service provider ARS call me and schedule an appointment for Wed 2 pm - 6 pm. I waited for them on Wednesday, but NO ONE SHOW UP. After 6 pm, their service provider call me and give an excuse that their too busy. So I give them another chance and reschedule them on Friday 2 pm - 6 pm. Same thing, THEY DID NOT SHOW UP AS SCHEDULE APPOINTMENT. A company doesnt able to keep their promises. So how could we trust them services? I WILL NOT REQUEST A SERVICE FROM HOME DEPOT AND ARS AGAIN. They are waiting my times and efforts.

Employee Jamil Thompson was very professional and polite when attending to the plumbing issues. He was very neat and organized. He completed the required tasks in a timely manner. I would definitely recommend him and the company for any services they provide.

Keith came to my home at the appropriate time and fixed the problem with the furnace. Took the time to make sure things were working. Gave me his card so I can call him if there is a problem. I might need a new thermostat. He offered to show me some and will install it if I needed. Very nice and professional.

Service is going downhill. Had a double appointment for HVAC and plumbing. They sent two HVAC guys. It happens. Rescheduled plumbing for Monday morning. They were a no show despite several assurances they were coming. Around 5:30 they call and say they can’t make it. It’s maintenance so ok. On Thursday they are a no show again for an AM appointment. After several calls I get to a dispatcher who was wholly unconcerned. One guy never shows…apparently truck broke down but they never called. Another guy shows up at after 5PM.No regard whatsoever for their customers time. And then they still tried to upsell more worthless stuff.I don’t blame their techs. They are decent enough. It’s their scheduling and dispatching which is destroying any reputation this company had. Unprofessional as hell.Not worth the premium price they think they can still charge.I’ve been a customer for years. I bought my HVAC, and water heater from them. They had to replace the water heater last year because the bottom rotted out after a short period of time. Thankfully within the warranty period. I think it’s time to cancel my memberships.

My toilet hasnt been flushing right for a long time now. I reached out to ARS Rescue Rooter and got a call within minutes. I was able to have someone out within hours of the call and now my toilet finally flushes as it should! Fast, friendly professional service. 👌

Jonathan did a great job. He unclogged the sewer line from the clean out in under 30 minutes ,and explained the process of the service, options , and payment in good detail.

Adam Mendoza did a great job. He explained me in detail the issues I have, and he did the right recommendations. He was clear, courteous and knowledgeable. I give a big kudos to him. Thank you.

The weather changed and I noticed although the heater was blowing, the house was not warming. I called ARS and they told me someone could come out between 12-4. About an hour or so later, they called to tell me, it would be toward the latter part of that window. Then they called when the technician was on the way. Thank you to Imani who took the initial call and to Casey who completed the work. I’ve used ARS in the past and I am always pleased with the service.

I explained the issue to the customer service rep and also to the onsite salesman. After the technicians completed their project I am told that I need to enlist the services of a plumber. If you cannot complete the job do not accept the responsibility. Now I am expected to part with 1.3K for incomplete work. IM NOT SMILING......Additionally the technicians were preparing to leave when I discovered that they left water dripping under my cabinet. What a mess!! Of course a supervisor is unavailable......Today I noticed that the leak that ARS created has not been rectified. Silent from the General Manager adds to my displeasure. Another technician is scheduled to visit my home today but I am not expecting much.My next step would be to forward this unpleasant experience to the state of Texas along with the BBB because I am a federal employed senior and I do not appreciate being taken advantage of.IM NOT SMILING.....

Jamil came in very polite, respectful, knowledgeable & Professional. He took care of the problem quickly and gave us a very fair price. He pointed out some things that may cause problems in the future - our house is older and we are aware of some probable issues and what ARS offers is some preventative measures that will be easier & less expensive in the long run. We believe in the old adage an ounce of prevention is better than a pound of cure so this is something we will follow up on.Weve been in this house 29 years and this is the 2nd or 3rd time we have called ARS & probably will not be the last.

The service is good and the systems work well. However, the automatic phone system will call you daily. Sometimes 2x a day. Even though you just replaced your entire system, or just had a check up the day before, the automatic phone system calls you daily. I block their number until it is time for my 6 month check up. Maybe this doesn’t matter to some, but the relentless calls annoys me

Appt was scheduled 12-4pm. Someone came at 6:45 pm. Quoted me $470 to replace flush valve in toilet tank. I refused and had it done for about $200 less by Roto Rooter. Never calling them again.

Fraudulent business practices. $3k in “service” and equipment and the AC shut down less than a week later. He had not even done the most basic of maintenance. Drain lines were clogged and needed freon, didn’t actually clean condenser but charged for it. My understanding after speaking with a former employee is the workers are incentivized to sell equipment because that’s where they make the most money and service is not a priority. Called the guy to come back and right his wrong and he went to his truck for a drink and never came back.

So far the new ac system is cooling my house after a month of no ac in texas heat. The inside temp went 4 deg. down in less than an hr.

Jamil came out on a moments notice..9:00 pm and stayed until he found the issue..midnight to be exact..he was extremely polite, careful to not make any mess inside and worked diligently to find the problem. After leaving at midnight he was back at our house at 8:000 am with the crew to assess the issue. He has great customer serviceHighly recommended !!

As always ARS / Rescue Rooter helped us again. Our AC decided to take a nap and impact our Sunday afternoon. We knew who to call ARS, which was on Monday morning. Same day service call was scheduled within a surprising early timeframe. Adan Mendoza was our AC Service Tech, who was extremely professional and experienced. Explained the entire process along with suggestions. We were blessed to have him as our Service Tech.As always fair pricing along with choices!Thanks!Jeff A

Great friendly service! Would definitely recommend. We had a tune up that Lowe’s offered for $29 and gave us peace of mind that our a/c was working appropriately!! Thank you Erik A. for your kind friendly service!

Do not trust them. I got their reference through Home Depot so I thought they would be reputable. I signed up for a yearly service call and there where list of items which Home Depot said they would be but the guy who came in hardly did anything expect opening the electrical panel of the condenser and checking the wires. He did not perform the drain line blow out or condenser cleaning as stated. I called them and they said someone will reach out to me and its been a week with no follow up. I will be reporting this to Home Depot.

I had Isaac Bryant coming out to fix the sewer problem with the toilets in the restaurant. He knew exactly what to do and fixed it in a timely manner. Very patient, knowledgeable and a very helpful guy. Thank You Isaac and ARS.

Service was fast. They came out over the weekend to help with a pipe issue. Got as back up and running quickly. Thaddeus did a great job. Highly recommend.

I spent most of the morning with ARSs technician James. He was very thorough in his assessment of our current hvac system. He made his recommendation based on our future needs as a family.

ARS did a job for my 78 year old neighbor, who can climb into attic area, and did this is what they left behind, a/c duct lying on insulation, until l pick it up and hung onto board to take pictures. This is there 3th on this house, and this is what they do, next step is to report them to BBB

Having them to fix my sink and light. Dispatch messed up the note(called me 4 times and still missing details) and scope of work, when Justin Chapel came over, he helped to my mom to get price right and fix the light. He provided a great service experience.

Jamil Thompson was awesome! He came in super quick, checked out everything that needed to be checked out and more. Ill definitely be asking for him personally to come back out and work on my location! Made my experience beyond amazing!

It was nice that ARS could fix our water main line a day after we called them. When it came time to fill the dirt back in, that’s all the ARS guys did; they did NOT take the old & remaining pvc pipes with them. After texting & calling/leaving a voicemail message for Chris (the estimator/salesman) a couple of times & no reply, I decided to leave this message on this Survey. As home owners, what are we supposed to do with these pvc pipes??

BUYER BEWARE - I had been a satisfied customer for over two years until my experience with a home unit replacement. The assigned specialist, Randy Harris, provided subpar service, which has left me disappointed and frustrated.Since the day of installation, Ive had to call multiple technicians, and their expertise ranged from knowledgeable to seemingly indifferent. Despite my patience and multiple attempts to fix the issue, the airflow in the room has not improved.To add insult to injury, despite having a signed disclose and authorization form with them for the new unit, I was baffled to find that they were unable to locate my information in their system.My frustration lies in the fact that my old unit and ducts from the 80s had better airflow than this newly installed 2023 unit in terms of airflow to that room. At this point, I just want to be done with this. Think twice before hiring them.

Mr. Jackson was nice and had the patience of explaining about the HVAC unit installation and any question I had. He showed me pictures to understand more of what he was explaining of all installations they will do and they did all that.

Thomas was very kind and knowledgeable! I was able to get someone out same day and got my repair done very fast. Highly recommend!

ARS/ Rescue Rooter staff was kind and professional. Dan, our Tech, was very knowledgeable and was able to help resolve our issue. Thanks Dan!

ARS did not give me owners manual of my water heater. My repeated request to them did not work. Horrible company please stay away from them to save your time. Also Synchrony bank who take care of Lowes credit did not do anything when I dispute the charge,

Dwayne was awesome. Helped us with our issues and let us know how to get the city to fix the issues. Polite, respectful and didnt try to take us for a bunch of money. Well done sir!

Nice smooth and easy experience, not what I was expecting at all. David the technician did a great job and was very informative.

The first person I talked to said to unplug a slow running 1 1/2 sink drain line they would honor their advertisement of $83 for unplugging a main drain line. After scheduling the plumber the next person that confirmed the appointment said the plumber would give me a price but definitely the $83 was for a main drain line. I asked for an estimated price. They said they would not give an estimate even though I gave them all the details on line size and distance. I have this line snaked every year because an AC condensate line ties in before the sink p-trap. The plumber arrived and gave me a price over $350. I thanked him and he left. No service charge. A range estimate should be given before the appointment is made to save everyones time and to eliminate bad reviews from wasting a potential customers time.

Do not use them some lazy guy came out all he had too do was flush my line. I walked away caught him by water faucet PVC he put his weight on my pipe and broke it instead of getting a tool to release plug.Called his dispatch now and they are giving me run ar

Chad Jackson at houston location!Is literally the best COMFORT ADVISOR! He is so amazing words cant describe! I would recommend him to everyone that is looking into ARS HOUSTON!He is the best! He will make sure everything moves & runs smoothly!

They came the same day within 3 hours. Very professional and did a great job fixing my issue. Thank you for being available on a Sunday evening.

Jamail provided the most detailed information on the “colonoscopy” of my main sewer line. Besides being very knowledgeable he is a very respectful and mindful young man! I highly recommend him!

My experience with Steve Jenkins was very informative. Steve was patient and explained all my options thoroughly. He also picked up on anything I said regarding an issue I was having to ensure he sold me everything ARS has to offer. I took him on two of the 4 services ARS offers. Steve did a great job. I look forward to receiving the services as scheduled. Thanks Steve and ARS.

Our clogged drain was cleared same day attentively and carefully by Eddie. Returned next day with Drain Specialist Damien to use camera on drain line. Work was performed in a friendly, competent manner.

I spent days without an a/c in this terrible September heat… I was told we needed to replace the compressor and it would cost us $2,000 … not too happy about it but it needed to be repaired. ARS tech’s Julio and Min came to do the job and they were so honest and amazing! I was told by their manager Miguel Alvarez the compressor was not faulty and only a wire was disconnected! Instead of charging me 2k I will get a full refund and my a/c is working again. I’m very happy with ARS service and the honesty of their techs. ARS has my business for life.

The technician Casimino T. Vasquez (aka) Cass was extremely informative, professional and superior in his due diligence to address the issues that my residence was experiencing. His intuitiveness to diagnosis the problem was spot on the money. He discussed in depth and detail as to the procedures that he was going to apply in order for me to achieve the desired results.His efforts only took 5 minutes to achieve the result of clearing the water line. Honorable & dedicated people often do their jobs very well and are not given any recognition by their profit driven employers.I want ARS to know Cass is a real asset to your company & not just another number.In addition to Cass performing his job at the highest level, he informed me that another ARS employee by the name of Chris Breazell was enroute to give me a camera view via the pipes that had been cleared.Chris too was extremely professional in explaining to me the degrading pipes that caused the issues. He detailed a solution a plausible outcome that would be beneficial for me in the long term.I appreciate these two highly motivated men that came to assist me in my time of despair.ARS you have real personnel that exceed their work requirements.Please give them the recognition that they definitely are entitled!!Respectfully,K. Trimble

Austin was my technician helpful, knowledgeable and efficient. I liked his job. True top dog.🫡 👌 work took about an hour or so.

Came out through home depot - quoted just short of $3K plus tax for replacing an electric water heater - tried to sell me a re-pipe job for an addition $12K - called another company - came out quoted $1,600.00 still high, settled at $1,200.00. Great money for them if they can get it - way overpriced and upsell - not reputable

I want to thank you.For taking my call.Thank you for the tech, who came out,He was kind and generous.Knowledgeable of the things that needed to be done.Thank you. For the advice and service you give to your customers.

Technician was polite and professional. Restarted my furnace quickly but ARS put too much pressure on me to meet with their salesman. Many phone calls.

Both of the gentlemen who came were amazing, knowledgeable, and informed us of everything along the way. I definitely recommend them!

Had a very good experience with Mr. Furrer. He was timely, polite and knowledgeable. Gave me good information about my water heater to extend the life of it.

Walter the plumbing technician is awesome.He installed a new toliet for us.Thanks,i will recommend you!

Needed a stuck bathroom shower cartridge replaced! ARS was fast, in expensive and professional! I’d recommend them to all my friends! Outstanding customer service!

The HVAC technician Willem that performed the diagnostic call did an excellent job. He was very thorough, checking all the electrical measurements for both the inside and outside A/C units, coil condition, and freon levels. Willem was very professional and straightforward. I appreciate his helpful attitude and great service.

Jake was our assigned plumber. He was knowledgeable and was able to solve the mysterious gusher spewing up from our front lawn. Did a great plumbing job and checked to make sure everything was in working order before leaving. Thanks Jake!

I had a air conditioner unit installed andnow I am being charged for items that should have been taken care of before this unit was installed. Very upset. Called the company no one has responded.

Min, Julio, and Ronny were fantastic! From start to finish, they made the process seamless. Once my appointment was scheduled, they provided regular updates on their arrival time, which I really appreciated. Upon arrival, they took extra care to protect my floors and keep the workspace tidy. The crew replaced my entire HVAC system and lineset, completing everything within about 6 hours with impressive efficiency. Their attention to detail was evident, as they left the work area spotless afterward. The team was friendly, knowledgeable, and eager to answer any questions I had. I couldn’t be happier with the service and highlyrecommend them for any HVAC needs! Special shoutout to Chris, the sales rep, who made it all possible by giving me a fantastic deal and helping me finally check this project off my list. I couldn’t be happier with the service and highly recommend them for any HVAC needs!

Decided to go with a tankless water heater. Excellent service. Ross completed the install, was professional and very knowledgeable and answered any questions we had. Highly recommended

James was awesome! He was on-time. Very polite and took the time to give me helpful information regarding the HVAC system.

Mr. Thomas was professional and courteous and we were fully satisfied with his work. We recommend his expertise and are thankful for his services.

The tech, David, took on a VERY challenging job that would try the patience of most people. He got the problem repaired in less than an hour due mainly to his persistence and willingness to try every possible alternative until one worked - way to go David.

Te coupon was honored for $83 or FREE to break up a drain block. The 75 electric snake waa impressive. It was what we needed!! THANK YOU FOR BEING SO PROMPT!

Employee analyzed our problem. which will result in our replacing a dishwasher. However he also followed ARS policy and tried to point out other areas where something could be done. This attempt to do more and thus sell more than required has become an ARS negative.

Came in a timely manner and fixed the problem effectively good communication also the lady called to give me updates to let me know when he was coming and how long it was going to be

I received a coupon in the mail for Main Drain Line Cleaning for $83. The technician advised I should pay $480 for a “scout jet cleaning” instead. I am giving three stars because the technician honored the coupon but a “bait and switch” on new customers is alarming. I would have given more stars for better service.

They were supposed to show up to my house Sunday between 6 and 9 PM. They canceled the appointment on me and decided to come Monday between 8 and 12 noon. They called at 9:15 and said would be there in 45 minutes. They showed up an hour later with a non -plumber. Now I have to continue to wait even longer for a plumber to show up and fix my water heater.

Service tech was polite, very thorough & professional throughout routine furnace check-up. Service Department, however, missed two appointment windows until this third appointment.

I desperately needed my toilet fixed on a Sunday. My hus had just had surgery and was unable to do the job. Walter Ochoa was prompt, extremely helpful and courteous.My toilet looks better than when it was new!Thank You

Johnathan went the extra mile to resolve my problem. He couldn’t fix it because apparently I have a broken drain line somewhere underground. ARS is coming back to do more research using a camera in the drain line. Johnathan’s conduct and efforts were 100% legit. I would recommend calling ARS. They came in the time frame promised and didn’t charge me as promised if they couldn’t fix my problem.

Do not use these guys, ever. Called for emergency 24 hr service but they dont work after 8pm. Set up an appointment for 6pm the next day. Got a text at 5:38 that the tech is on his way. He shows up 5:40, rings doorbell, then leaves note that he missed us. Wife shows up at 5:51. I called immediately and they explained once appt is missed, theyll have to reschedule. Thats some shady business practice and I will never use them again. 24 hr emergency service only means someone will answer your call, not come out same day.

Another great experience with your Tech Aaron Gonzales. He was punctual and polite. Very impressed with his demeanor. Job was satisfactorily completed.

The technician today was really good. He got straight to work and helped to unclog our kitchen sink. Would highly recommend.

I called regarding a clogged toilet; Casmino arrived at my door within a few hours and was very knowledgeable. He took care of unclogging the toilet and was finished and gone in 20 minutes at a great price!👍🏼

Wednesday 10/30, I called them because my water heater was leaking which they installed back in March. To make a long story short the very late technician didn’t find any leak in their installation & told me it may be the tank.. he wanted to uninstall it and reinstall it to find the leak for $1570- but he’d do it for a flat $1000. I declined opting to call Rheem instead…but later that night I heard dripping & noticed the ceiling was damp above the water heater & the vent connected to the water heater was leaking.. I called them back- 24/7 ?? Not for a technician! They sent a guy today.. he told me it was likely a pipe, couldn’t quote me on how much it would cost but did tell me to cut he had to the sheetrock & it would be $89…and suggested I call my home warranty. I decided I’d call them. However, I changed my mind after speaking with them as they started in on cutting and removing thing that were not covered to gain access. Anyways, I call ARS back to go ahead & fix the issues. I spoke to Larry at the North branch, at 3:47 PM for someone to arrive by 6PM TODAY. Cool, I called into work today to get this mess done. I had to call back several times because closer it got I didn’t receive a call. Finally I was transferred to dispatch & able to speak to them myself & found out all the times I called they told me they would check with dispatch they lied to me! Dispatch told me the appointment was scheduled but NO ONE was EVER assigned & all the technicians were gone for the day!!! WTF!! I was even told before speaking to him at 6:15 PM that the technician was running behind on a project & he has until 10 PM! AFTER speaking to dispatch I called trying to speak to Larry as he told me if I ran into problems to ask for him just to be told he was not available… 3 times when I called the person NEVER said a word to me but had the tv on real loud & was cussing & arguing with her boyfriend! I recorded it too . I feel like they treated me like this because they were getting pissed at my constant calls & having to send someone out again x3. I wasn’t trying to be difficult, however, in just 6 months I’ve spent over $20,000 of my own money on repairs that had a “limited warranty” or something else needed to be as it was not “up to code” or “ not covered” bill.. I’m tired & frustrated. even though The dispatch guy rescheduled me himself for this Saturday.. hmph! let’s see!!! I called a different out of state number they have see if they would transfer me to Larry as I had ‘questions ‘ for him, but even at this number I was sent back to the person arguing with her boyfriend! Finally when I someone answered me & a voiced my concern she said, “ It must be a work from home person you were transferred to!” Oddly enough I didn’t give her or the last person my name but they called me by it. So they have ID! Were they just antagonizing me the many other times I called knowing full well it was me!VERY Very Unprofessional! Wasting my ENTIRE day!!

Based on my last year experience, I continued with ARS for HVAC tuning. It was utter disappointing experience this time. The technician didnt even properly looked or worked for tuning the system. Instead he was just chatting about mold, duct cleaning and price for that. Not sure what he did while I was bit away, but within 24 hours our AC stopped working. Apparently there was evap coil leakage. Why didnt he told me that? He was completely unprofessional and not interested in working. I WONT BE USING ARS ANYMORE.

They were great! Professional and on time, and very thorough. Plus, they gave a total price up front (which was a little more than some others) and guaranteed there wouldnt be any additional costs. In the past, Ive had work done by others where halfway through, surprise surprise, suddenly there was new costs.Will definitely keep them saved for any additional work in the future!Update: had two have both AC units replaced (one had failed) and the guys came same day, and stayed until 1130 at night to finish the job!Unfortunately, a few days later one stopped working but they sent out a supervisor (Al, he was excellent) the next day. Turned out my old thermostat went bad so he grabbed one off the truck (removed from other job) and installed at no charge.Im upgrading to the nest system soon, so this was a very nice act to get me by until I get the new gear.Very happy with the new system.Kicking myself for waiting so long to replace.

Ive used ARS many times over the years. This time my rowdy-rough-housing Grandboys literally shattered an upstairs toilet. Big mess upstairs, Big leak downstairs. 🙄 Ted showed up the same day to, evaluate water damage & order a new Kholer unit. Picked up, installed it and removed the damaged unit by 11am the next morning. My experience with ARS & all thier technicians has always been excellent, no matter the crazy problems Ive called them in on throughout the years. Highly recommend!! ❤️

I contacted ARS and they quickly dispatched a technician to my home. Jamil arrived during the scheduled appointment time. He was professional, thorough and also explained the process and answered all of my questions. I am extremely pleased with the level of service that I received. I would highly recommend Jamil and ARS.

Jonathan was very helpful and knowledgeable, the experience was five star. Will use again and highly recommend!

These Guys are awesome. Dwayne was friendly and knows what he is doing. The price was very reasonable. Thank you so much for saving my day.

I will never use or recommend ARS for any services. Service tech came out to service issue and did nothing. From the start the tech made multiple excuses to why he was unable to complete his job. I asked to speak to his supervisor and when I spoke to the supervisor he (Matt Hintz) was rude. Supervisor would not listen to customer and even told customer “If you want to argue, I will argue with you”. This is very unprofessional and unexceptionable. When I asked for corporate number I was told by the supervisor (Matt Hintz) he was unable to provide.

ARS electric techs did an outstanding job. They communicated the specs of the job and very professional in doing the job. Edgar was patient in explaining the steps in getting the work done promptly and he delivered. Also he handed off the final phase of the job to D Prado and his team. I have always called on ARS and again I was not disappointed. I was very impressed that they both said if there is anything else I need please call .

Jamil Thompson showed up on time and dis a thorough inspection of the issues. Gave us multiple options on how to proceed. Scheduled us asap for moving forward on the work we wanted done to fix problem. Very polite and respecting of time.

Go see the Yelp reviews, much more accurate....Updated: Jamil was awesome, until he wasnt. Seemed very friendly, knowledgeable and honest about his assessment. He then sold me on pipe replacement, told me the job would be done in 2 days and if I needed anything to call him. Well day 3 I need to talk to him, I called sent text messages no response. Called and left a message with ARS to have someone call me that noone will be in my yard until I speak with a plumber, the job doesnt look right, my pipe was already replaced and they put the cleanout trap right in the way. No one is calling back. Had to throw a fot to get a supervisor out. Avoid ARS, their plumbers work off commision and will do what they need to sell

Thank you Della, Juan and Felix. you three are amazing people who clearly take pride in your work and ensuring the customer is happy every step of the way. After getting off on a rocky start with ARS and quite frankly pissed off at a certain employee not returning my calls, I was transferred to Della. She immediately reassured me that everything would be fine and that every question and need would be addressed. Let me tell you, she kept her word and then some. She sent the best team to our 100 year old house to install central heating and air. Juan and Felix were fantastic and meticulous in every aspect of their work. They ensured that any issues I had were answered. Della followed up by giving us her cell just in case I had future concerns or needed assistance. After a few months of finishing up the interior in the house and getting it ready to finish the AC/Heat install, they did not forget about us. We texted Della and she had the crew out there within days. After a couple of hours, we had AC. There is so much more about this story but I will leave you with this, do not get discouraged. Reach out to Della, she will definitely take care of you and ensure you are up and running and happy. Thank you again Della, Juan and Felix.

Many thanks to Casey from ARS!Professional service at a reasonable price. My unit is 18 yrs old. I will call on ARS when it finally needs replacing.

Great Service and Honesty. Jamil Thompson was Awesome in our Pluming service. He saved us Thousands. You Reap what you Sow. Thank You Jamil…5+ Stars here.

Thaddeus was very nice. He communicated what needed to done and executed. I’m pleased with ARS and the work. Thank you!

I want to give a big shout out to ARS for getting g out to my house for a same day service appointmen to help solve my water heater issue. Jake came out and explained our options in depth so we could make a decision on what we wanted to do. Ultimately the water heater went out and they were able to get us up and running with a new tank less system in 1 day. Really appreciate it team.

Darieck was amazing. Very helpful and answered all of my questions, making me feel comfortable with the replacement parts. Extremely prompt and good timing. Would highly recommend Darieck!

Thomas the technician was timely professional and knowledgeable.Efficient in his work and explained both options to me and my family.Gabriel Jacinto was knowledgeable of the systems for my home to include my dehumidifier.Discuss ARS service plans and review filters and next steps.

First I need to say we had ARS install a new HVAC system 15 years ago and it was a 5 star experience.If I could I would give 5 starts to the techs who have been out since the installation of our new HVAC system approx a month ago.As far as the installation no options were provided other than SEER. No choice in maker or model. No one mentioned the up to $7200 off a new HVAC system coupon on the website. We ended up spending $15,000 on a system for a 1050 sq foot condo. They replaced our thermostat for an inferior one, without again giving options or any warning. I called the day after installation and was told that was a tax credit, but that term was not used anywhere in the online coupon (even the small print), and the coupon never stated what qualifying systems were. When I asked for an itemized receipt, they provided nothing more than new Carrier hvac and the price... not listing the make, model, SEER, labor vs system, etc. For heavens sake, if you ask a hospital for an itemized receipt after a procedure they will give you everything. Ultimately the manager allowed a 5% credit, but never acknowledged the coupon nor did they provide a more detailed itemization of the installation.One star for lack of transparency and overall poor communication regarding the installation. I cant help but feel we were railroaded when we were in a tough situation when our system needed to be replaced, unplanned. I have colleagues who have gotten a Carrier HVAC system for a 5000 sq ft house with all the bells an whistles, and it cost her $15000... surprise it wasnt installed by ARS.Another star for the simple fact we have a running HVAC system.Lessons learned:1) Suck it up in the TX heat and get a second opinion - dont fall for their high pressure tactics2) I wont trust ARS again.

Warning: DO NOT allow ARS to do any concrete work at your home. While the plumbing repair they made was successful and I’ve had no problems with it, it came at the cost of their subcontractors completely ruining my driveway. Not only did they make zero effort to make their work look half decent compared to the rest of my driveway, they managed to splatter concrete all over my garage door. It didn’t come off with a power wash, so now I have to get my garage door sanded and repainted. Ridiculously shoddy work by their concrete subcontractors.

The technician was informative, quick and very affordable! We are impressed with the service we received and will definitely look to them for any future issues.

Alexi is great technician. He is very polite and detailed. He helped me diagnostic problem and also tell me what was the issue.

About a month ago I told them I needed to transfer my service to my new address. They said Accounting would reach out. They never did. So I called again and was told the same. No one reached out. Then I finally let them know I was frustrated and someone was able to call me that day. They got my service transferred and I scheduled a tune up for 8/10 from 10 AM to 2 PM. I cancelled all of my Saturday plans to sit around waiting. I was later told they couldn’t make it to my house so i rescheduled for 8/12 from 6-9 PM. No one showed up so i called and they said in their system it was supposed to be 10-2 on 8/13. I know I did not schedule that time so I rescheduled to 8/13 from 2-6. I made plans to come home from work early and didn’t get a call until about 4:30 and they said i’m still on the schedule. The technician didn’t make it to my house until 7. The only reason I am keeping my service is because in the past they have been more reliable. That combined with the fact that I was already charged. The customer experience has seemed to decline rapidly. I do think a 4 hour window is absolutely ridiculous because i have to rearrange half of my day in the possibility that they actually show up within that time.

This company is horrible. I wasted a whole day waiting for them just for customer service to tell me I never had an appointment. Finally they came around 9:25pm after calling and calling. The customer service agent Meesha Id #070957 was extremely condescending. Its crazy how people will try you over the phone. Anyway, Dave or David was pretty pleasant and personable. He came in and fixed the issue in 5 minutes, I tried to fix the issue for 5 hrs and couldnt fix it, I guess thats why hes a plumber and Im not. Im disappointed in the company, I had an appointment confirmation, my grandma pays a $18 membership every month and they are extremely disrespectful and argumentative. I still had to pay after a long wait and rude customer service but on the bright side the toilet is fixed. Ill give them 3 starts for the plumber, I appreciate him.

Steven Jinkins of ARS Rescue Rooter did an awesome job taking care of our AC repair. He diagnosed the issue and took care of it as soon as possible. Very courteous and knowledgeable, you can tell hes been doing this a long time. He even made sure to keep in contact after the job to help us get reimbursed for the repair by our home warranty company. Really appreciate all of his efforts from beginning to end. ARS as a company was quite professional in our first experience with them. Will use again if necessary.

Walter was great! He did an excellent job at fixing my shoe wet head! Customer service was wonderful! Would use them again.

Jamil did an awesome job from start to finish! He explained every step of the process. Really appreciate his efforts! Will definitely use ARS for any plumbing/drain concerns. Well done!!!

Jamil was very professional. He was able clear my whole house stoppage and jetted my main line to its original condition. I would highly recommend him for your plumbing needs.

I called Ars because we had a clogged drain in a sink that connected to the AC drain. I had tried fixing the clog myself, but it became clear that it would require a snake through the pipe in the wall to resolve the issue. Ars sent someone out within two hours. David was great! He quickly identified the problem and was able to resolve it. He gave helpful advice for the next time this situation happens. I will definitely use David again when something happens.

Tucker was my technician, and he was very friendly, respectful and thorough. He gave great attention to the issue and tested other theories of the issue to make sure he had the correct fix. He cleaned up after the job and was easy to communicate with. Highly recommend.

Tech was respectful of property. Efficient in service check of unit. Changed Air Filer along with providing information on next filter change.

Thaddeus was my service tech, he was polite informed and answered all my questions knowledgeably. I certainly appreciate ARS were coming out to see me today to fix my little pot problem.

Very unhappy with the lady that cancelled my appointment TWICE because she misunderstood the system. But while it wasn’t the best news, very pleased with the service that Dwayne provided. He attempted many times to clear the blockage.