Elmers Home Services

I had an issue with my AC not cooling, and Elmer’s AC came through with top-notch service! From the moment I called, their team was professional, responsive, and extremely knowledgeable. Larry, my technician, was fantastic—he quickly diagnosed the problem, explained everything clearly, and had my system running efficiently in no time. He was courteous, punctual, and went above and beyond to ensure my AC was working perfectly.If you need reliable and honest HVAC service, I highly recommend Elmer’s AC and ask for Larry! I couldn’t be happier with the experience.Tommy and Dana Watts Houston, TX

As a first time client I am very happy with the service provided by Elmer AC . They have a wonderful customer service staff and attended to my call promptly and the service technicians arrived on time and on schedule. I saw great professionalism and attention to details great customer service and they had my AC unit working within minutes . I highly recommend this company .i am thankful to Juan and Bj for the wonderful job they did to get my house cooling again

After 9 days of no power thanks to hurricane, our ac did not come back on. We scheduled an appointment around 9 that night and Larry was at my house by 9:30 the next morning. Larry not only did a thorough inspection of the whole ac unit including the ducts, he showed me pictures and explained everything. He offered a variety of options to get us the outcome we needed with an expense we could manage. It was nice to have such transparency with an ac company. Thank you for the fast and thorough service!

I called Elmer’s to schedule an HVAC inspection on a townhome I was trying to purchase. I wanted this in addition to my general home inspection for negotiating.I called on a Saturday. I will say this for Elmers, they have the most pleasant and kind customer service reps answering the phones. I have spoken with Valerie, Juanita, Jennifer, and another lady (I forget her name). All were very professional, but the fact that I spoke to this many people, is a problem all on its own. The ladies who answer the phone do not schedule the service calls. They take down the information with preferred time, quote pricing, tell you a dispatcher will call you the morning of your requested time to confirm and then it goes to a dispatcher who schedules the technician based on the service needed. The dispatcher, Kenneth, called Tuesday morning and we went over the service request again. Somehow from ladies answering the call to Kenneth calling me, the need was not communicated fully. Kenneth was under the impression I needed a maintenance service call. Since this was an HVAC inspection, this call needed to be handled by a “Senior Technician”. He did not have availability for this type of tech on the day and time I requested, so we scheduled it for the following day. I was already nerved that from Saturday to Tuesday, in my mind, I had an appointment. While in an option period of purchasing a home, time is of the essence. Improper communication made me miss a day during this small window of critical time.Wednesday, the appointment day, arrived and I did not hear from Kenneth to confirm, as I was told. I called the nice ladies on the main phone line once again and expressed my concern. Kenneth called me back within the hour. I was told the appointment would be 4:00-6:00 PM and I would receive a call when the technician was in route. I left work early, met my realtor at the home, and then we waited. 6:00 PM rolled around and still no call plus no tech. I called the nice ladies again and was told the technician got delayed on a job and would be later than expected. I was offered to reschedule, but obviously that would have put me behind yet another day, so I declined and agreed to wait. The tech finally showed up at 6:30 PM. He walked in the door after introducing himself and stated he was there for the maintenance work. I felt like the emoji with the palm of my hand to my forehead. I had to correct him and reiterate what was needed, all the while thinking he maybe wasn’t a senior tech and possible couldn’t do the appointment. He was a senior tech and able to complete the appointment, but my UGH needle was way off the scale. Issues were found, David did a nice job, but there still seemed to be confusion on what I was needing report wise. David spent time telling me about how much the repairs would be, and payment plans they offer. Finally, I told him I just needed the report for now to take back to the seller for negotiation purposes, and I would possibly have them complete the work if I take occupancy of the home. David emailed the reports to me and my realtor, I paid the service fee ($129.00) and signed the forms he needed showing the completion of my appointment.My realtor called me after I got home and said the reports didn’t show what was wrong with the unit. It only stated the repairs that need to be done and the cost. For example, stating “condenser is bad” or “unit not cooling” is more effective than stating “cost to repair condenser is _______” with a dollar amount inserted. So, the next morning, I called Elmer’s and spoke once again with the nice ladies who passed on my information. A couple hours later, Ryan called, and we discussed my need. Ryan forwarded a new statement that will hopefully work for negotiations with the seller. My negotiations are riding on this one report!All in all, I feel I had to over communicate my need, and I think this is because of the many hands involved.Elmer’s, I am disappointed in my experience. I hope this information helps with future handling of appointments.

Brandon showed up to my sisters house within the window I was given for service. He was very friendly, knowledgeable, thorough in his inspection and most of all honest to my sister about her issues with her ac. He spent the time to do a thorough inspection after another company told her she needed an entirely new unit. He came back and told us her her system was fine and working correctly. He suggested to sign up for the annual maintenance agreement. The price of that agreement surprised me as well. Very good pricing. He even scheduled her first service call on the spot. Highly recommend Elmers and if you can request Brandon you will not be disappointed.

Marvin Garcia with Elmers installed our new AC and Furnace. He and his worker were professional and friendly and did an excellent job! We look forward to our relationship with Elmers Home Services.

Service will be conducted tomorrow. Deep clean and UV light. House has had a musty smell since built and AC warranty company has not been helpful at all. Called these guys and John came out, did a thorough inspection and pointed out the amount of bacteria on my AC coils. Thanks John, Id leave 5 but need to wait for the work to be done.

David was amazing! He was very professional and friendly. His examination and explanations of the issues and solutions were extremely thorough. He explained everything so I could easily understand and when discussing the repair and payment options I never felt pressured at all. He even gave us some helpful tips to maintain our system on our own.David really demonstrated the integrity of this company. We really appreciate all his time and effort.

Larry explained clearly what needed to be done and gave me a very good price on a new heating system. He was extremely professional and courteous. I really appreciate his taking the time to go over everything with me. Thank you, Larry! I am glad I chose Elmers.

Service tech Larry (20 years of experience) from Elmer’s was amazing. On time and fixed the issue is just the basic review. He took time to show me photos and videos of everything. He explained all options from just get my system working (lowest cost) to long term solutions that include the new upcoming changes with coolant and new systems. (My system is 27 years old). Not a hardcore sales pitch, just a quick education. We have had multiple techs and companies over the last few years and by far this was the best experience. Others have told us we have small leak and they cant find it, just charged us the search fee and more freon each time. Larry found it and it was visible on the outside unit not really hidden. He knows what he is doing and is very honest!

I didn’t know what to really expect when I called Elmers Air Conditioning, after hearing one of their commercials on the radio. But let me tell you, there are still honest and nice people left in this world. From their customer service rep.’s once you call to the service manager to the repair tech that shows up, all were unbelievably friendly and knowledgeable !! Long story short, I even by chance spoke with the owner, Elmer, on the phone after the quote was given to me. What a down to earth and caring guy.If you need A/C work done or a 2nd opinion, defiantly give them a try.

Mr Larry Reyes was very efficient and professional. He was clear and explained every single detail about our AC. I’m veryThanks Elmer’s( thanks radio 104.1 too That’s how I heard about Elmer’s coming to Houston)

This past weekend my rental house had an AC issue. Enter Larry, 20 years of experience from Elmer’s. He showed up within a few hours of my initial call on a Sunday. He fixed the issue quickly and explained good, better, and best options and the pricing. Given my situation, I was grateful to not have a pushy sales pitch, but I am aware that I will need to replace my system in the near future. I will 100% be calling and asking for Larry when my current unit needs to be laid in its final resting place. He was kind, respectful, understanding and extremely thorough. He definitely knows what he is doing and his blunt New York no BS is quite refreshing in a world where everyone seems out to capitalize on someone elses misfortune.Much appreciation! Elmers management, keep Larry around, hes the best!

I can’t say enough about Elmer’s and every single person on their team. So professional, friendly and so great at explaining everything in terms I understand. I’ve had a contract with another HVAC company, but I’ll be cancelling it on Monday. My new system is being installed Tuesday and I feel really good about it and the warranties that go with it. Financing it was super easy and the payments are good with my budget.

David is God sent. My initial impression of him is very comforting. The confidence he presented is very assuring. He did a thorough check on my compressor outside and while explaining it. I can tell he’s experienced with what he does; he was able to pinpoint the cause. With confidence was able to get my AC working. Amen!!!🙏🏽Will review recommendations and will definitely call back for future service. More power and God bless to ELMER’S.

100/100. Ray Sims from Elmer’s is the man!! If call Elmers for anything ask for Ray to come out and service you! Not only did do an amazing job but got my heat going in my house right away!!! Also amazing communication and great customer service. I’m definitely a Very happy customer and will be planning on doing more repairs in the future

I wanted to be sure to share my gratitude for Toby at Elmer’s Heating and Air. Toby was able to skillfully find the concerning issue with my AC unit and make the repairs needed without over exaggerating the issue, cause and repair. We were absolutely grateful and decided to sign up for the membership to service our system 2x annually.Thank you to Toby, his assistant and to Elmers for helping us in the best and most honest way possible.

Brandon Theriot was our technician. He was very professional, nice , & respectful when he entered our home. He explained what he was going to do and did a very thorough job. He diagnosed the problem and gave us several options to repair/fix the issue. The process was very easy and quick from start to finish. We set up an appointment day/time and the technician who came were also very professional and provided us with before and after pics to show us their work completed. Very satisfied with Elmer’s Air conditioning and Heating. I would highly recommend them to friends and family. Thank you, Brandon + Elmer Team.

Like everyone in the city of Houston we have been hearing about Elmer coming to town! We have been having some issues with a condensation problem in our attic so we decided to give them a shot. We got a no cost 2nd estimate. They showed up in the window that they promised and our technician Fernando was amazing. Very thorough in what he did and made sure I understood what he was talking about. Took some photos and showed me and I was very impressed with there overall approach. Fernando took the time to explain everything to me and give me all my options for me to think about and how I want to proceed. Was very impressed with their operations.

Had Elmore Air Conditioning come out to check out putting in a air purification system in my home. The technician was very helpful in explaining exactly what I needed and how it would be done. He checked all of my boxes and was very informative. I havent met made a decision yet but they are certainly on the top of my list.

This company is not even worthy of one star but thats the lowest you can give them. They send you experienced salespeople that just love to upsell anything they can. Please know some HVAC knowledge before you call them and have you trying to spend some of your hard earned money.I called in for a diagnostic since my blower fan was blowing and was told I would have to replace a DAT sensor and my zoning board for $2,000 (I cant remember the actual cost since the salesperson didnt give me the quote to keep because Im sure they didnt appreciate me declining the work). The zoning board is completely fine and the DAT sensor isnt much. Instead of trying to have you replace the cheapest component and going from there, they try and bundle the replacement with something more expensive.I didnt accept the work and told the salesperson to proceed with a furnace tune up to make sure everything is running good before I start up the heater. The salesperson proceeded to wash my outside condensing unit when a freeze was coming that same night, even after I just washed it recently, and he didnt even bother to do anything else to the furnace. Im assuming he didnt because he didnt spend much time up there at all. He said everything was fine and left. I woke up this morning to my heater not running so I had to check my zoning board to adjust some settings and got it running right away. I guess the salesperson didnt like that I didnt accept the overpriced repair.I will put this company up there with Abacus and John Moore in avoiding at any cost. I will be calling another reputable company because Elmers is not it. Dont listen to any of those ads and pay attention to the fake reviews.

Elmers responded quickly to my service call, and they worked me in within an hour or so. John G., my HVAC Service Tech was professional, knowledgeable, and friendly. He found my ACs issues, fixed the problem, and explained my options for improving my AC system for the future. I highly recommend, Elmers!

Fernando immediately got to business, he inspected both inside and out quite thoroughly. Once done he took the time to explain what was going on and gave us a few options and their differences to choose from. I truly appreciated that he also helped us get the best payment for our budget. Hiswork was professionally done and done right. I would definitely contact and recommend him to anyone having AC difficulties. Thanks Fernando for all your time, help, and thoroughness.

Wonderful experience with Ulises, Carlos, and Dominic. All 3 gentlemen were very professional, friendly, and knowledgeable. They made sure we were well taken care of and provided us with information to help us with our ac issues. They went above and beyond to help us with our thermostat and even checked our heater to make sure it was working well. We would highly recommend anyone needing ac services with this company.

Back in July, right before Beryl hit, my AC went out. My usual AC guy was overloaded, so I rolled the dice and called Elmer. My tech came out and was shocked at how hot my house was (over 90). He got upstairs and found that my furnace had died (the original furnace, so 40 years old). He ordered me a new one and got me 2 window ACs for overnight. Installation was smooth and my AC was up and running by 10 the next morning.A few weeks ago, when it got chilly, I turned the thermostat to Heat, and nothing happened. The house only got down to mid-60s so it wasnt a concern ... but its gonna get COLD in Houston this week. I called Elmer. A project manager called me back, and sent out a tech who arrived in about half an hour. Tech got upstairs and found out that the installation guys had forgotten to turn the gas on to the furnace. Within 10 minutes, the heat was rolling and I was happy.I 100% recommend Elmer for your HVAC service!

I had a great experience with Duwayne from Elmers Home Service during my AC unit check. He provided excellent explanations about what needed to be done, making everything clear and easy to understand. I initially called Elmers for a second opinion after an earlier review with another company, and honestly, after our conversation, Im definitely leaning towards continuing my service with them.

Highly recommend Elmer’s home services! My technician Duwayne was very thorough and knowledgeable. I plan on continuing to use Elmer’s home services not only for routine maintenance but for also future repairs. No regrets!!

I highly recommend this company for your air conditioner!!! As a retired surveyor I still use my voice to help others find good people for help. Affordability they can help!!They work professionally and the team work they show is really remarkable. I was out of ac for 2 days in this 90 ° weather. In 1 day they fixed it up perfectly!!! So blessed to have found them!!!

I had an outstanding experience with Sam Bell with Elmer’s Home Services for my A/C repair. From start to finish, their service was top-notch. Scheduling was easy, and they were able to accommodate my urgent request during a particularly hot week.Sam arrived promptly and was very courteous and professional. He quickly identified the problem with my unit, explained everything in great detail and repaired it swiftly.I was particularly impressed with the Sam’s thoroughness and the care he took to ensure everything was in perfect working order before leaving. He also provided valuable advice and offered several solutions on maintaining my system to avoid future issues.Overall, I couldnt be happier with the service I received from Elmer’s Home Services. They exceeded my expectations in every way, and I highly recommend them for any A/C repair needs. Five stars all the way!

Brandon did an excellent job. He was very knowledgeable, and he answered our questions thoroughly. He had to do some troubleshooting and told us our options to proceed. We appreciate his kindness and integrity and would definitely recommend him to others.

We contacted Elmers on a Thursday. They said a person would call us back. Nothing happened. We called Friday. Same thing, someone will call. Then no call. We called Saturday trying to give them the benefit of the doubt. They said they would put us on the schedule and a technician would call us. No call. We skipped Monday. On Tuesday I told them their company didnt display any honesty or integrity with their customers and it was poor service. They said someone would come out in the early afternoon. They didnt. No calls saying they were not coming. At 450pm I called them and told them no other company makes someone wait for six (6) days for a technician. They were wasting our time. At 451pm the tech knocked on the door. I asked if it was regular hours. Their work hours end at 5pm. I told him I would not pay overtime. He said he wouldnt charge it. The tech seemed nice, but he said he would give me a written estimate. It is now Friday night. We have not heard anything back and we paid for the visit to get the estimate. I do not recommend this company. We will be asking for the service call money back. It has been a total of 9 days now and we still have no information. DO NOT WASTE YOUR TIME.

Preston was knowledgeable in his field. Very professional, explained the work that need to be done. Gave me all options from fixing to replacing the AC unit. What I like most is the after service. Super nice person

Brandon was very professional , caring, and knowledgeable. I really appreciate his honesty and that the company is of a Christian based value, this is why my husband and I will recommend their services. thank you , you have an outstanding employee!

Was seriously let down. 1 they arrived late by 3 hours. They called and said that they were 30 minutes away. I left work early so I could meet them there. They didnt show up until 3 hours later. Tech arrived and didnt provide any test or have much of any answers to questions I had. Was told that he would get a senior tech that would perform a leak test and could give me more answers to questions I had about pricing. First he said, the senior tech would be on his way. But later said he would be here 1st thing in the morning. Got a call later telling me that the tech would arrive between 11 and 1. So had to take another day off of work. I just want you repair my home a/c unit. I already knew that my a/c is old but Im not yet ready to purchase a new unit. So the tech arrives and I immediately get used carsman sales vibes. He starts pitching a whole new system with many different options to choose from. This before he has even checked or tested my unit. Finally when I told him to test and inspect my a/c he told me a wrong diagnosis. But I believe to be true at the time. So I got the person who worked on it previously to check it. He came and actually pressured the system found and showed me the actual problem plus he didnt charge me to do it. Elmers charged me $375.00 to perform a leak check.and misdiagnosed.From hearing Elmers commercials on the radio. I thought they would be different from all the other AC companies in Houston but it just turned out they were actually just the same. Remember, always get at least two or three different quotes from different people or companies before signing on the dollar line. You could lose out on thousands. Wont be recommending Elmers ever again.

My AC went out this weekend, I called Elmers because I like the commercials. They sent Fernando out to thr house, he was polite, respectful, knowledgeable and took care and attention with the work that he was doing. He inspired confidence and I felt reassured that I could trust his recommendations. He was deliberate and methodical. He gave me regular updates with his progress and finished in a timely manner. I couldnt have asked for better service.

From initial call to getting scheduled for new unit, Elmers was very friendly and professional. Sensitive to my needs, and patient with questions. They even brought 2 portable units to help keep us cool. In particular, Dominic was very professional and courteous. He knew the product and explained everything very thoroughly. If he didnt have the answer, he found it. A sign of true customer service. Hes definitely a keeper Elmer.

They Do what they say on the commercials. Brandon troubleshoot my AC unit required no extra parts and charged me the right price. He also educated me on up coming changes that may impact me later. Brandon earned my business, for future needs. Great job. 👍

Ray Sims was my service guy in Houston. Ray was on time quickly from my initial call. Ray gave me multile options on the repair of my a/c unit. He took photos of the equipment that needed repair and then took photos after the job was completed. He explained in understandable language. I would highly recommend Elmer’s to anyone needing HVAC Repair or Replacement and specifically Ray in Houston.

Brandon with Elmer was such a breath of fresh air! He is probably the only honest contractor I’ve ever met! I had a previous visit from John Moore company and he showed me all the things that weren’t necessary that John Moore thought were. There is no one else I would recommend than Elmer And Brandon specifically!!!! I cannot say enough good about that young man! You are lucky to have him working for you!

Brandon T has excellent customer service, very knowledgeable. He explained everything going on with my outside A/C unit, checked whole system to make sure nothing else would be an issue. Service 2 months ago A/C still running great.

Mike did a great job. He and John cleaned our duct work, and all our registers were spotless. They also added blown-in insulation to our attic. he was polite, attentive to detail, accurate and did a wonderful job. I would recommend.

We have been disappointed with our home warranty which we have had for many years. The home warranty company recently came out to fix our AC. Their fix didnt work and so we decided to call Elmer for a second opinion. From the beginning phone call and throughout the entire experience Elmer was stellar. Kind, respectful, and professional. Especially Ray Sims who was patient with our many, many questions. He was knowledgeable and brought a level of service weve not experienced in years. We havent had our install yet, but so far 5 stars!

Just got the Elmerization service on my very old system. Duwayne was great. He cleaned everything up, took lots of pictures to show us areas of concern and recommended, but was not pushy about upsells. Next time we need our system serviced of fixed, well definitely give Elmers a call. Thanks!

I can’t thank Elmer’s Home Service enough! They did an above and beyond workmanship! They are very courteous and professional! Every detail that needed to be fixed done was done! These guys work really hard at keeping their customers very happy! All the questions I had, they were able to answer! I had my ac unit, condenser, and thermostat fixed in one day!Larry was the representative we spoke to and sat down with and he gave us all our options at hand! He was very knowledgeable and understanding of the whole situation. I give them 5 stars for being there when we needed them! I wouldn’t go anywhere else!Thank you Elmer’s Home Service!

I can’t say enough about this company and the technician who came out to save the day for us, Larry! Our AC went out and we were able to go online that evening and schedule and Larry came out the very next day! He was very thorough, honest, courteous and extremely knowledgeable. We had a hiccup with our financials and Larry pulled hard for us and was able to secure us a helluva discount and refused to leave without seeing that my family wasn’t going to sleep in this Houston heat another night! This company is amazing! Definitely not your regular AC guys, these guys really care about their customers and educating you and ensuring you get what YOU need. Go with Elmer’s all day, I can guarantee you won’t be disappointed!

Elmers is AMAZING!!! 120% would recommendOur AC went out and they came in and have set us up with a whole system.. they are VERY respectful VERY clean VERY knowledgeable about what they are doing kept me informed over everything they were working on. If you are having trouble with ur AC please do your self the huge favor and call them YOU WILL DEFINITELY NOT BE DISAPPOINTED!!!!! Thank you David Martinez with ElmersYour very happy customers the Price& Leeth family

Brandon provided exceptional service from start to finish. His punctuality was impressive, arriving right on time at 9:30 AM as promised. He was incredibly professional and meticulous in his examination of our A/C system, leaving no stone unturned. Brandons accommodating nature was evident when he willingly rescheduled to discuss options with my wife and me. We highly recommend Elmer and especially want to give a shout out to Brandon for his top-notch service!

Brandon Theriot arrive timely, very thorough, and was extremely patient and curteous. I had lots of questions. He is very organized and detail oriented. He informed what to expect during each step of the process. I feel confident my end result will exceed my expectation. I will be recommending this service to all I know.Micheal also was amazing. He was very pleasant explained why he was here, what he was going to do and why, he walked me through the process, when there was a change he explained and mad sure it was okay before he proceeded. I’m very impressed.My previous company had rescheduled my service “5” times.Elmer can and did the work, profession, clean, protected work environment, and cleaned up any mess. Every thing was completed in 1 day. Thank you Elmer!

Joe was right on time and very informative. He also saved my a/c from clogging up. Great guy, great service so far. I definitely recommend Elmer’s

Edward came to fix our AC, and we couldn’t be happier with his service! He was incredibly friendly and took the time to explain everything in detail. Highly recommend him for anyone needing AC repairs!

We now know why Elmers is stealing the competitions business here in Houston. Our technician Larry was extremely professional, knowledgeable and helpful in explaining our heat and air system thoroughly. He made it easy for us to understand the fundamentals on how our system works, and what they do to keep it working with multiple packages and options that fit our budget. If you have any ac or heating problems, call Elmers first! This will be the ONLY company Im ever calling for ac or heating again!

Dominic Rockshead was my tech and was the best tech that has ever visited my home. Not only was he thorough, but he explained his findings very well. He explanation was easy to understand and following using the pics and videos he took during his inspection. Elmer’s is top on my list of repairs.

Larry was GREAT! He was honest and informative. Explained all our options and didn’t try to sell us the sun and the moon. Sold us what we needed and signed up for the maintenance plan.

Larry came out to my home and did a thorough inspection. He explained everything he did and supported his findings with pictures. Larry was very patient and gave me ample time to ask questions and speak with my husband who wasnt home at the time. My service was better than I anticipated. We are doing repair maintenance right now but hope to be able to buy a complete AC system in the next few weeks to a month.

Buying a brand new ac unit is never easy , but Larry kept it straight with my wife and I, my unit was very outdated , almost older than me and it finally gave out. Larry sold us what we needed and showed us step by step why we needed it , thank you to Larry and Darwin , I’ll update when everything is done but from signing the papers it sounds like you’re getting your bang for your buck

Thank you Elmers. Ive had 2 units installed this past month. Juan & BJ did my installation, & Im glad I got to work with them. After correcting my first unit, I made sure to request them for the second unit. They went above & beyond, working hard in this extreme weather for my family to be safe. Jesrick Levy played a key role making sure I chose the best units for my house & I couldnt be more pleased with his effort. Thank you Elmers. Highly recommend. Will definitely spread the word to friends & family.

Had a great experience with this company. Larry made the initial visit and made everything very clear and simple for us. We highly recommend Elmers as your HVAC service company.

David was very thorough when my ac stopped blowing cold and made sure everything was back up and running. Before he left he showed me all the options as far as repairs and maintenance without being pushy on sales. Really happy with the work done and will definitely be using Elmers Home Services again.

Larry the technician was very friendly and knowledgeable. He took the time to show me everything I needed to know about my air conditioner, gave me multiple options to have it fixed, and supported me in the option I chose in fixing my air conditioner. The best experience I’ve ever had with an A/C company.

He was very patient, informative, and a great personality. He spoke with my dad who is 87, by the way and took him step by step, he even reviewed the manufactures warranty to make sure he was not offering services that were under warranty. Great guy!!!!

Larry appreciated and respected my knowledge of my system taught to me by deceased spouse (of 26 years) who worked close to 40 years in the residential, commercial A/C and refrigeration business who taught me enough basics to troubleshoot. The bad Run Capacitor was one of a few possibilities I mulled over as the root cause. Quick to remedy getting another Tech out when assigned Tech became ill on another job and after that first 2-hour window lapsed I called about where is tech? They sent Larry (Sr. Tech.) who arrived in 45 minutes and problem isolated and fixed in under and hour. The details I provided the night before to the after hour answering service Im sure helped to ensure parts on board and to give Tech an idea of the issue. I used them for the first time on May 8, 2024 to handle a plugged drain line that needed some cosmetic modifications and signed up as a member. Doing so got me a 10% discount on the part needed today. So far am pleased. Im the kind of gal thatll cut you loose in a heartbeat if you try to hard sell or exaggerate repairs. Larry got the job done, answered some questions and overall...a very pleasant experience considering no one likes to pay for repairs in todays climate. Wasnt that painful. Id use them again and recommend.

I recently contact Elmer Home Services because I needed new gas furnace because my 20 yr old heater died. Interim I purchased another furnace but unit purchased wasnt energy efficient. Elmers sent Ray S. to my home discuss my options on Friday. My heating unit is housed in.attic so he went up into attic to examine unit & components for both ac & gas furnace. He also went outdoors to inspect ac unit. Ray notified if I wanted energy efficient furnace I would need a complete system replacement which includes the ac unit. Hvac tech explains it has to do with issue of compatibility because systems share components. I appreciate that Ray explained this with me because many industry sales rep would have sold me energy efficient gas furnace knowing for energy efficiency to be maximized both ac & furnace would need to be brand specific with same level of energy efficiency. Ray stated 4 things to consider when purchasing either unit: installation costs, energy efficiency, cost of purchase & warranties on parts and labor. He explained idea ratio is 10- 10 -10. 10 yrs warranty on parts & labor. Advised customer should consider 10 warranty on ac compressor & heat exchanger. Hvac tech explained what I would recieve with complete system. Recd the following new gas furnace & plenum box around the furnace. He stated I didnt need duct work. I would recieve new ac unit & new drain pan.I was happy I knew exactly what I would be recieving with complete system. Ray shared a few insider tips during visit. Companies need dealer authorization to sell their products. For instance, Trane decides which vendor to license based on whether the company trains its technicians to service trane ac or furnaces. He stated companies can only sell brand specific hvac systems the dealers license them to sell. Ray stated whichever, appliance purchase whether high, mid or low level its most important that unit is installed correctly to minimize issues with unit. He also stressed the importance of registering furnace & ac within 60 days of purchase because if appliance isnt registered within time frame warranty changes from 10 yrs to 5 yrs which is costly mistake.I learned a great from visit with Ray S.

Larry showed up to follow up on the service call and provide estimates for replacement of our existing system that went out. Larry was extremely knowledgeable about all of the products and services that the company provides. Larry answered all of our questions about the new systems along with some extras that we had about other things to do with the home

Many service tech not only AC, who provide service always try to sell me something even prior to looking at this pending issue. Not this time Jose looked at the current issue explain his finding told me of his findings. advised me on tips how to better maintain my system. and was done.

To have suffered from our previous ac guy to Elmers is the difference between day and night. John was professional and more importantly executed a full diagnosis and plan of correction with integrity. He even called us with a cheaper option than originally proposed because he discovered additional details at teardown. I am happy with the service and will be deleting the other AC numbers in my phone which bring up another point. I booked online on sunday at 3:30am, I recieved a callback at 4:20pm the sameday, booked an appt for Monday morning10:30am, watched him while he explained my entire unit to me from top to bottom until 12:30 and had the problem fixed by 3pm. My new AC people.

Absolute 5 star service from the moment I called to the financing. Ken is top notch! I was so nervous to buy an AC system for the first time. Ken made it a breeze. Explained all my options, services they provided, warranties and what everything would cost. Thanks to everyone at Elmer’s! Welcome to Houston. You guys are the best!

Outstanding service!! I called the night before to set up service. Service call was scheduled for the next day. Technician, Duwayne, arrived on time with area supervisor, Brandon, and performed $89 inspection. Both were extremely knowledgeable and polite. They performed the most detailed inspection of the furnace and air conditioning systems I have ever had done in 20 years of living in my home. They opened up the furnace unit in the attic, and showed me where there were drainpan, bacteriological conditions, and insulation, that had come loose and was blocking airflow in the ductwork that needed be corrected. There was no high pressure or upselling at all. Brandon set up followup appointment to give me my various options for duct cleaning and to to bring unit up to code and the estimated costs of each option - my decision.I highly recommend Elmers Home Services.I had contacted my company that I had used for 20 years the week before this and they told me they could not get out to check my furnace for a month.

I called Elmers for an AC repair. They came out to my house in no time. I heard about this company on the radio and thought I’d give them a try. I had the best experience today with Larry. He explained everything to me in full detail, he took his time with my house, explained what all was going on with my unit, showed me pictures and I was very impressed. I will definitely use Larry and Elmers again.

Brandon did a great job of accessing what was wrong with my system and then going over all options with me in a way that was easy to understand, and got me scheduled quickly to replace my system. Mahmoud was my installer, super nice and worked so hard to make sure my new unit was working perfectly.

When I had issues with my AC that the home warranty issued repair technician couldn’t fix, let alone same day, I knew who I had to call - Elmer.Duwayne did a great job. He walked me through every step and gave me several options to work with. Will definitely use again.

Your tech (Sebastian) did a superb job. He was very amiable and explained what he was doing and answered my novice questions with ease in terms that I understood. He further covered my options and assisted me in fully understanding my options. My 25 year old system is back up and running thanks to him. He is one of the best AC techs I have encountered in my many years dealing with the service industry. If I need to use ELMER again, I truly hope that you send him back. JFP

John was very polite, patient, and very reassuring. I was very stressed out when he arrived. He was able to solve my problem and provide the help I needed.I also signed up for the annual inspection! (GREAT PROGRAM)THANK YOU, ELMERS

Jose was very thorough. He checked everything. He was honest and up front with his procedures and explained in detail not only what he was doing but also the consequences of the choices I make.Alexander Rodriguez did a thorough job of evaluating and explaining what was happening with the thermostat in relationship with the new air coil. He was very gracious. He did seem rushed or annoyed by my questions.Also, the installers were great. They were very careful with my property and cleaned up well. They, too, were helpful and considerate.

Larry is a great technician. He detailed & explained every step needed & gave us multiple options to choose from to suit our needs and our wallets, and resolved the main issue. Based on the option we chose we needed a second visit (same day). Cameron and Javier came and got right to work. They were all very respectful of my home and completed the job in the time promised. The whole Elmers experience was smooth and pleasant.

Brandon came to do a duct cleaning estimate and proceeded to do a deep dive inspection of our entire HVAC system. Brought forth some very surprising items that I was unaware of and did a great job explaining everything.

Despite the traffic and accidents in Houston, David showed up and repaired my HVAC unit. He took pictures and explained in detail what was happening. There were no surprises or hidden charges. Great work and amazing technician.

Hector and David were professional and courteous. My wife and I are very pleased to have called Elmer’s for our a/c and heating units. They were on time and completed their work in a timely fashion. 5 stars

Larry is a REAL tech and a true professional. Very throughly inspected, tested and provided detail as to his every move. Generated photos of components and broke down the issues and solutions. I work in Commercial HVAC and have seldom been as impressed. Highly Recommended Elmers. FOLLOW UP to my post > the Elmers crew showed up on time and did a Fabulous job! They performed every task we agreed to, showed me details of the services and went the extra mile in cleaning my vent caps and even repainted a couple!!! Drop clothes on everything, cleaned up afterwards, courtesy from all the guys and very professional. I have lived in my home for 20+ years and used several AC service companies...NEVER AGAIN!!! I have purchased a very fair service agreement with ELMERS and will recommend them to everyone i know.

Very knowledgeable and very quickI SPOKE WAY TOO SOON with the 5 stars.They WERE very fast in getting there. HOWEVEROnce you hand over the money however, its nothing but a bunch of runaround. The other review was point on. Its like buying a car. well- let me talk to my manager about discounting You never talk to the same person twice - but once you pay - you are on your own. Theres NO REAL discount and you will bleed from your eyes waiting for them to come correct things.Never never never call them.

I have called a lot of HVAC service companies over the years. I called Elmer’s because of their ads in 740am and am not disappointed. The tech they sent out was named David, and he went above and beyond. I wasn’t able to be there but my wife said he was knowledgeable, friendly, and went the extra mile to correct our problem. I will only be calling this company for my HVAC needs from now on.

**Don’t use in Houston**Seemed like tech didn’t know what he was doing. Failed to properly diagnose issue. After been given approval for repair based on his estimate, he decided to re due diagnosis and then gave another estimate. Joe Guerrero was also rude and seemed like he didn’t wanna be doing the job. Will never be using Elmers home service again and will definitely tell friends and family not to use.

First time customer on September 3rd made an appointment via the internet for Wednesday the 4th. Appointment was not possible due to the information collected was not sufficient and I had to call. Once I called on Wednesday the appointment was made for Thursday between 2pm and 5pm. On Thursday during the appointment hours I’m called to reschedule for Friday, September 6. Ultimately on Friday morning I cancelled the appointment.My first and definitely last attempt to receive service from Elmer’s. My experience with Elmer’s and their ability to keep an appointment is disappointing.

Wow! Our technician, Dominic was top notch! Super honest, knowledgeable, and efficient! Our AC was working again super quickly! We will definitely be using Elmer again for any AC needs!

My technician was a brother name Ray sims and he was awesome. The brother was real Knowledgeable he even Shown me the issue while he work. He really gain my trust from the start I would Recommend anybody to go with this company!!!!

Technician was the very first to let me know that the furnace/airhandlers were installed with the incorrect size plenums. He was very throrough and explained repair in detail. Thank you for having great trained technician.

Larry was beyond amazing! After a long night of heat , Larry came to the rescue and was super informative and very professional! We will definitely use this company again.

Updated: I would not recommend Elmer’s as they seem to just care about the money and my experience ended up costing a lot more in the end. A friend of mine referred me and I was quoted almost $1300 then when I said I couldnt afford that, the price magically came down to almost half. I didnt even get an itemized bill of what I was being quoted for. Anyways, that fix didnt even work as I later found out I had a major leak that another company I called found in less than 5 mins. Which cost me a new evaporator coil.

Albert knows what hes doing! He and his installation team came in and started working right away. Since they didnt start the work until late afternoon, he was very courteous to ask how late into the evening/night they could work because the install would be completed around midnight. He was respectful of our time. Once the work was completed, he explained all equipment they installed, answered our questions, and made sure we were satisfied. Im so happy with our new system and so glad we chose Elmers!

Rick was professional, knowledgeable, patient and timely, which is extremely important to me. He took the time to explain all of the options available to me. This helped in the decision process. Im ready to move on having the work done but have to two

Edward was more than awesome! He did my winter check. He did such a thorough inspection and gave me several options to address the problem. I will be requesting him for further services. Such a blessing!

Would highly recommend Elmer’s and David as a tech. Same day service, showed up on time communication was amazing. Fixed several issues immediately and were on their way. I did not feel like I was pressured into paying more for services or didn’t want at the time. Would use again.

The technician was on time. He performed the work I requested and more. He explained what he was doing so I could understand. I was very pleased with the work performed. Everything was left better than they found it.

I booked my annual maintenance AC unit inspection with Elmers Home Service. They did not disappoint! I was visited by with David and Jeff who after a thorough inspection advised us our AC equipment was in great shape. They both put extra attention to a concern we communicated involving a large rattle coming from our unit at start up and shut down only. They seemed to have fixed it during their seach for the potential cause. We apparently had a few screws loose on the unit and our fan was a little off balance. They were honest with their evaluation and didnt try to sell us something we didnt need. From their evaluation, we should be good for the next 3-5 years. Ill be scheduling Elmer for all my annual maintenance inspections and any AC services I may need in the future.

Very detailed and provided pics of all the work he examined and replaced. Before starting he advised he would check the parts to determine why the unit was not working and only charge for parts that needed to be replaced. I was given two price options. Very honest.

Jose from Elmers was absolutely awesome. Our unit was out of coolant plus we had other issues with our system. It was 95 in our house and he took the time to get us back up and running and explained the issues we were having with our system. If you dont use this company you are making a mistake. Best service I have ever received with these type of issues, hands down the best!

David has 30 years experience. He was efficient, professional and most of all knowledgeable. He was able to pinpoint the issue in 5 minutes. Incredible customer service!

The technician was very through and explained everything in great detail. Excellent customer service. I heard the commercial online and they live up to their advertised statement.

I tried to set an appointment for a cleaning twice. The first time I missed the confirmation call because I’m a teacher. I set a new appointment and asked them to keep my appointment and consider me confirmed since I knew I would miss the confirmation. They didn’t show the second week even after I called to check in the day of. Very disappointing customer service.

Amazing!! Larry was a very respectable and listened to my problems,not pushy at all. Took the time to explain everything, this company went far and beyond to help me understand my AC. Glad to be part of the Elmers family.Great job!!

On July 16,2024, I contacted your company to arrange a repair for my air conditioning unit. During this call, I was assured that your technicians serviced my area and an appointment was scheduled. However, the following day, I was informed that your company does not, in fact, service my area.This conflicting information and lack of clear communication have caused me significant inconvenience. I had relied on your initial assurance and wasted valuable time waiting for a service that was never going to be provided. This delay prevented me from seeking assistance from another company promptly, leaving me without a functioning air conditioner during a critical time.I expect a professional company to provide accurate information and maintain clear communication with its customers. The service I received fell far short of these expectations.I suggest that you review this situation and take appropriate steps to prevent such issues in the future.

We wer expecting th usual srvice checkup but were pleasantly surprised with a thorough top to bottom check of our 5 month old system. Hector was diligent, taking hisit time to ensure the proper operation of the cooling /heating system,. He spent over two hours checking all aspects of the system and optimizing operations. He exhibited a commitment to excellence and is a credit to his proffession and to Elmaers.

Very professional and very thorough. They came for my semi annual maintenance check and I’m so satisfied with all that they did. Included pictures, went through all that they checked and was here for a few hours to make sure everything was running properly. I’m so happy I went with a Elmers they go above and beyond

Ken from Elmer’s was incredible. I don’t have very much knowledge on AC units and he showed me everything about it. Broke everything down to make it simple for me to understand and he was incredibly knowledgeable on everything. He offered multiple options for us that fit our budget and fixed everything in a quick manner. I will definitely be using Elmer’s again!

Duwayn was so professional and down to earth. He did not rush us and explained everything we asked. He made us feel comfortable and as family. He was ajoy to talk too and was honest with all our questions. He did not sugar coat anything ,he gave us all options before we chose what we wanted. If this the type of people you have in your company, you have a life long customer. And if the installation goes good, I will post .Thank you so much Dewayne

Ernest was my technician. Called and arrived on time. He is a friendly and professional young gentleman that knows his craft well. Diagnosed my primary concern with our AC unit and was able to correct the problem within a short time. His routine inspection of our system revealed some pressure points to be addressed and he provided me quotes with explanations of each system. Quotes were competitive pricing and transparent. I am particularly impressed with their model of the money you have spent on your current system will apply to a new unit should you upgrade.I will certainly be returning for future repairs and general maintenance with Elmer’s and Ernest as our go to guy. Fantastic first experience!

I made an appointment online for the next day to have my home A/C diagnosed and repaired since it was not working at all. I received a call shortly after with a person asking me the exact same questions I just filled out online. They also asked what the current temp inside my house was, which was 86 degrees! Then they proceeded to tell me that they don’t do appointments and that a technician will call me within a few days when they’re in my area.. I understand that this is a busy season, but since when is waiting days in the Houston heat without A/C acceptable? Just tell me you can’t do it because you don’t have enough people, or whatever other reason.Well it’s been 4 days since and I have not received any calls from a technician or Elmer’s. Luckily I reached out to others who were able to diagnose the issue and repair it the next day.So if your air conditioner is not working, don’t bother calling these guys. They won’t prioritize you and your business. I will never give Elmer’s my hard earned money!Edit: I reached out to Elmer’s, as requested in their reply, the same day. 2 weeks later I still have yet to hear back. Not sure why I expected anything different considering this is exactly what they did when my A/C was out…

I was extremely worried that I was going to be gouged when it was time to service my AC unit, but that couldn’t have been further from the truth. The service I received from Elmer’s was top notch. Sebastian Patoni, and Brandon Theriot were the servicemen that came to my home. They was professional and courteous and took extra time to show me how to do few things for myself and other things that I needed to keep an eye on but didn’t need to be done right away. They could have like so many before run my bill up. By the time they left my home I had total trust in them and Elmer’s. I’ll be using this service again and highly recommend it to you.

The service provided from Rick was absolutely great. Going above and beyond to show us pictures and explaining every detail very well to us. We have had so many problems with going through home warranty technicians that we decided to go with Elmer’s and truly the best route we went. Rick did an amazing job informing us of the minor and major issues that were going on with our AC and he answered all of our questions and concerns. That is exactly what we were asking for great service, explanations and the opportunity to learn. Highly recommend the company and highly recommend Rick if he’s available.

Never again. We just wanted an additional quote and already knew what was wrong with our AC. We were pushed toward a whole new unit plus 100 other things. Definitely not as advertised and way over priced compared to the competition.

Dwayne the technician was great in his customer service and repair, and getting us connected with his supervisor to resolve a major issue at the homeI recommend Elmer’s Because responsibility was taken and corrected

Elmers took the time to determine what my HVAC problem was instead of just recommending replacement. Sam Bell explained and taught us what the issue was and what our next steps needed to be. He was timely and polite throughout.

Excelent service. I was skeptical, but Dwayne did everything possible to help me understand what options they had to offer for me. He was more than helpful and courtios, he was patient and thorough. When I made my decision, he and his team made sure it worked for me. Thank you Elmers!

The technician came in to diagnose an A/C problem and found multiple problems. I was quoted 3.2k to fix it. Other issues would be fixed later on for an additional undisclosed amount. While explaining everything that needed to be done. He kept trying to find a way to make more money. How big is your house?Does your curent hvac system cool down your house? You might need a bigger one. Is your kitchen hot when cooking? You need more vents. I see you have a big living room. You need 2 morevents right here. Lost my trust aftee seing how he was acting. Cleaned the fan blower and cleaned the outside hvac coils myself. The problem was fixed. Saved myself 3.2k and whatever they would charge me later on. Untrustworthy is the word I would use for my experience with this company.

Ive had A/C problems since March of 2021. The 1st being no air getting to my Master Bedroom upstairs& Black Mold & Mildew coming out of vents. David is very knowledgeable & knew exactly what to look for. He found multiple problems in which a Special Team will come out to repair the problems I was unaware of. Im so excited to find someone who knew what they were doing & can trust.

Was originally reluctant to replace our system but after working with Brandon, he was able to ease my mind and made the entire experience worth while. Him and his team were top notch and I am extremely happy with the results.

David is professional and courteous. He spent at least 2 hours checking AC units . I appreciate his effort and detailed explanation of my AC issues.

Ray did an amazing job at diagnosing the problem and explaining the different routes we could go to fix the issue. Looks like we will be moving forward with Elmer’s Home Services!

Preston was on time. He diagnosed why my heater was not working. Preston explained what happened and fixed the issue. I am pleased.

The best service and professionalism a customer like me was looking for. It was service with a smile and with a sprinkle of humor. My service technician was extremely knowledgeable and answered all my questions and able to explain all the options available to our needs and requests to resolve our issue. If you are stuck in a heat 🔥 pickle(ball) this summer do yourself a favor and give Emner a call you will be happy you did.

Amazing job!!I had the misfortune of needing my AC unit repaired. In Houston, having the best people fix your problem at affordable costs is extremely important. I had the pleasure of meeting Ernest El-Amin and Brandon Theriot to evaluate my system. These two gentlemen were EXTREMELY professional. They explained everything happening and gave me options for fixing it. Seeing the billboards saying Elmer is coming and now having them here to assist me is a blessing. Elmers entire work philosophy is something I have yet to see before. Muchas gracias Elmer!

David was personable, competent and thorough. He diagnosed the problem with my AC and had it corrected in a couple of hours. I am quite satisfied with the service.

Ken was super courteous and professional! The installation team at Elmer’s were also professional and tidy. They showed me every option they had to repair / replace the issue. I highly recommend these guys for your HVAC needs!

Friendly service. Kenduas and Hector were kind and explained each and all services available in great detail. Gave us many option instead just the most expensive option. Would highly recommend everyone to use Elmers for HVAC repairs.

Brandon was very knowledgeable and thorough in his explanation of services, warranties and costs pertaining to my repairs.

Jose provided good insight. Although they did not have the part Jose brought us a portable AC unit to hold us over free of charge

We bought the Lonestar package from Larry. Our system was shot! He explained everything in detail, even took time to accommodate my 80yr old mother by showing pics of everything. Im super impressed with this company. Customer service is phenomenal!! So glad we chose them. Thank you Elmer!

I have two HVACs, one on each of two floors. First floor HVAC is not working. It has been tolerable because cold air drifts downstairs and stays at 80 degrees. I decided to try out Elmers after hearing repeatedly their advertising blitz. Sunday (July 28) I selected a Monday morning appointment for diagnosis. The website makes it clear the online appointment is a placeholder.After some calls it was confirmed for Tuesday morning July 30th. A tech and supervisor came and they were fine. It did take them 3 hours time and they diagnosed the problem (it appears a circuit board shorted probably after the power came back on after Hurricane Beryl).The went over and emailed me 5 levels of service with ever rising prices: critical (the circuit board), bronze, silver, gold, platinum. I said I would probably select the platinum but I needed time to read each of them and said I would get back with them. They said once I decided they could be back as soon as tomorrow.This morning at 930 a.m. I called their San Antonio service number (because that is who set up the Tuesday visit). I had a simple question: every plan says check over duct work. I just wanted to know does that mean they only look at it and if something is wrong they tell me and give me a price or do they do preventative maintenance or what? The lady did not know but said she would have a project manager get back to me. I did tell her I was ready to select the platinum service.I went to Elmers website to see if there was a way to pay for the platinum service online but I didnt see one. Since I got the diagnostic appointment online, I decided to try an online appointment as another way to get service.The 200-500 pm slot for today was available so I chose it and included a synopsis of the above as the service I need. Because of the previous service my address and other info was already in their system. The document I saved said this was at 951 a.m. today. At 958 I saw I missed call and called that San Antonio number back at 1001 and explained the situation. The lady I spoke to said she would get a manager/supervisor (something like that) to call me back promptly. I told her I was definitely ready to pay for platinum service.By 245 pm today I had received no calls or texts or emails. So I called the San Antonio number. This time Jose answered.. I explained everything and added that I go out town this coming Monday, I am ready to pay everything at once (no monthly payments) and I want my HVAC on the first floor fixed before I leave town Monday. He understood.I also told him how the auto shop around the corner would text me a list of problems, with supporting photos, their recommendation and various boxes for me to check with the price they would charge (and pay for) or skip. Payment was easy as making a click. I said Elmers needs to make it easy to pay for the service desired. The email with the 5 invoices nor the invoices had a way to accept and pay nor did I see one on the website. Jose said he appreciates the feedback. It appears he tried to put someone on the line with me because I was on hold a couple of times and the call lasted almost 11 minutes.Now it 410 pm, three calls and an online request for service and not a single decision maker has contacted me. I am a potential platinum level customer (the best?) ready to pay in full and yet after 4 attempts I dont get a substantive call back.I give the tech (Dewayne) and his supervisor (Brandon) 5 stars (though I wish they would email the photos they showed me). I give the admin people in San Antonio 1 star which is why I rated Elmers at 3 stars.I hope a decision maker at Elmers gets around to calling me soon or I will have to start all over with someone else. :-(

I had Larry inspect my air conditioning for leaks and not cooling properly. He spent over an hour and showed me pictures of my problems and fixed my problems right away. He was amazing and we are customers of a new maintenance plan. I recommend Larry and Elmers Home Service for honest and dependable service .

Elmers Home Service was very prompt in sending out their tech Ray. He was very thorough in assessing out home and even addressed things we were not even aware of. Thank you

Ernest was awesome . He was meticulous , thorough and very knowledgeable. My issue has been resolved . However… as an aside and not Ernest’s fault , the communication with this company is awful , Im pretty unhappy about how this panned out but this was the fault of dispatch not the tech . I like what this company stands for and a “Do the right thing “ approach but I guess that doesn’t apply with timing , call backs and overall customer service . Ernest gets 5 stars and Brandon and Virginia get 2

Alexander provided the best service I have ever received for AC repair. He took the time to really diagnose the problem, research the different fix options and explained them all so even I could understand what they were. Then he himself came back when it was convenient for me and did the repairs. Highly recommend Elmer!

Hector was my technician and he did a phenomenal job taking care of my service and was very professional and he did a great job elmerizing my unit I definitely would advise anyone needing AC service use Elmers and if you are in the Spring area ask for Hector.

I was provided with thorough and accurate service and I appreciate the type of employees that Elmers have and what the company stands for. Im very thankful for their time and attention they put into their work.

This company has the most professional employees that are above industry standards of customer service. Sebastian was excellent at customer service. He went above and beyond to help me get my unit working. Brandon was also very attentive to my questions and requests. Sebastian is a great asset to this company. He represents the company and products well.

I called Elmers after hearing their commercials on the radio to come check out my air conditioning system. Although the storms had their team busy, they were able to meet with me within the same week. I received a call from their dispatch when the technician was nearby so i could put my dogs away, and to make sure i was prepared. David was friendly and polite, and was clearly very knowledgeable about HVAC systems. He reassured me that he could help solve my issue, and gave me options to get things running.I highly recommend this company, their customer service was on point!

Service shortly after Beryl. Work was done same day as my initial appointment. The cost was less than half of my previous estimate. Both Technicians were pleasant and easy to deal with. Immediately recommended then to friends at work.

Jose was fantastic. He was very knowledgeable and engaged. He had no problem staying extra time answering our questions!! Most importantly he fixed our AC unit quickly and efficiently. Would definitely recommend.

I really dont write reviews unless I get great service or have a major issue with a company or person. This is kinda a mix of them both.I had a tech from Elmer come out to check my 2 year old unit that wasnt cooling properly in the afternoon, when temperatures were above 90 degrees. Not going to go into too many details, but he added coolant and evidently over charged my system. The issue returned in less than 2 days and he blamed it on a faulty thermostat.At this time, I could have been through with Elmer and looked for another company, but then the service manager Rick came out to look at the situation.He was the most honest and professional individual that Ive dealt with in years. He was able to find the root cause of my initial situation (faulty insulation with the coils), verified by pictures and factory design sheets and was able to have my system running properly in just a few hours. Because of his honesty and professional, I will do business with him and Elmer in the future.Just a little bit of PSA. If you have an issue with an individual of a company, dont immediately trash the company. Try to have another tech or supervisor access to issue. But at the same time, if a company has a bad employee, dont let them bring your whole business down.

After my A/C quit working, Ken came out and did a thorough job checking for issues with both the inside and outside components of the HVAC unit. He presented several options that included everything from recommended upgrades to the critical repairs. His visit was professional and friendly.

With Elmer’s AC service new to the Houston area, I appreciated their message and had to give them a shot. So glad I did. The Tech Alex was kind, informative, and very helpful to work through our AC challenge. Great experience.

Elmers helped us out alot and was able to get us heat when we didnt have any and it was dropping in the winter cold outside.

Ken explains very thoroughly and in laymans terms...even drew diagram to be sure that I understood the AC/heating flow system. Went above and beyond to help me get financed. I am so grateful to God for helping me with my ac issues via Ken/Elmers. I would recommend to anyone who needs a great AC company.

Larry from Elmer’s was punctual, friendly, very conscious of keeping his shoes covered to not getting dirt on the floors and thorough. He explained everything in a manner we could understand. Absolutely no pressure and we are confident we selected the best option for us. Highly recommend Larry.

Our heat has been out for 3 years, we did not want to go another winter with no heat. Thank you!

Steve was a very nice, and extremely straightforward person! He gave us all of our options, and was even able to get us an amazing financing deal, as well as some extra money off of our purchase for a brand new AC unit. We will definitely be doing business with Elmers if we need any future AC work done!

Ernest did a great job! He was thorough, explained everything efficiently and didn’t oversell. We appreciated that and considered what we will need to do in the future. We recommend him and the service he provided.

I just want to say that Elmers AC service is over the top professional. Great work all around. Whatever issues I had, they fixed them with no extra charge. Tech Binh and Cameron is very knowledgeable and hard workers. Between Kay, Eric, and Delia costumer service and Countless others made sure if I was taken care of. 1000 Honest...

Larry was great! He walked me through everything going on with my AC system in a very thorough manner.

Ray was excellent, walked me though everything he was doing and made sure I was understanding what he was saying. At the end of the appointment he went over everything and showed me pictures of it all.

Larry from Elmers was awesome! He was very professional and helped us become more educated on our system! Would definitely recommend!!!

Were not going to tell you you need a whole new AC for a million dollars. Which is basically exactly what they did -- their first quote presented to me was $16,477 for a unit that cools one bedroom and one bathroom. They never quoted anything that wasnt replacing my unit. Second company -- $205 repair, and the AC is working again. Dont believe everything you hear on the radio.

Hector was early for our appointment which was great! He did a very though thorough inspection taking pictures along the way. When he finished he explained all of his findings. Thank you Hector Garza!!

Tech/Alex, explained everything he did and walked me through his entire process. They performed a checklist of items that needed to be done and came up with many different work/payment options for each set of tasks to be performed. The best thing was it was MY OPTION!!! No high pressure sales tactics to do more than the immediate fix. I will definitely use them again if needed!

Loved Elmers service, Fernando their tech was very knowledgeable and professional, he explained everything he was doing for the basic service, then explained in detail everything that a potential problem and suggested fixes

Very polite, and informative. Would highly recommend David, also because if David I know I made the right choice in going with Elmer’s home services!

Larry Reyes evaluated my system and gave me a list of options and explained to me each one. Based upon my needs I with Larrys help chose the best one for me at this time. Elmers and Larry are the best option for your HVAC system needs bar none! Try them you wont be disappointed.

Impeccable service from Mr Preston who represents Elmers AC conditioning very informative and the breakdown of the service was very detailed feel very comfortable would definitely recommend.

Carlos’s and Calvin were great. I can’t say enough about these two guys and the company they work for. I highly recommend this company and Calvin and Carlos. Elmer’s is new to Houston but not a new company. So tell everyone you know Elmer’s is the place to go for your air conditioning needs. We had two other company’s out to fix our air conditioner and they only left with a small bandage on it and a Ton of problems. If you want it done right the first time call Elmers. Price was very reasonable for the amount of work they did. Much better than either of the other two company’s. They just took our money and ran. Elmers fixed the problem!

Dominic with Elmers was very thorough and very knowledgeable. He was well spoken and explained every thing in detail. I’d give him 10 stars if I could.

I discovered this company from a radio advertisement and the price for the tune up was in line with our budget. I also expected to hear feedback as to how our system is operating. Well pictures are definitely a strong selling point, although it was more of an educational experience rather than a sale. Rick Smith was our technician along with another friendly face, they both wore shoe covers and were very professional. Our estimate was sent via email with options for service which I love! I am all about options, being informed and not feeling pressured. I typically don’t like to listen to the radio but I am glad I heard Elmers background story which drew me in and prevented me from changing the channel.As a once single mom, I too cleaned homes to provide and both my parents worked in the service/ tech industry. Thanks for the great service and we hope have our indoor allergies 🤧 reduced soon!

We are very Pleased with Elmer’s AC Company. They are very Friendly, Professional and Efficient. They are a Company that strives on making older AC units better and last longer before you have no choice but to get another. I would definitely Recommend this company to anyone who would want to know more about them. Don’t hesitate on giving them a call for your next service:)

The tech was on time. After he finished the evaluation, he sat in his truck for exactly 1 hour before coming to talk to me. When he was laying out a care plan, it really felt like I was buying a car. When I told him I wanted whatever it took to get me up and he said it needed to go to a senior tech. He said my compressor was out. The senior tech was scheduled for later in the day. I had another company come out who made it before the senior tech. It was not the compressor and my system was up and running in about an hour. My funny feeling proved to be right. I dont trust and cannot recommend this company.

Amazing company! The only company company to come to my house and tell me “why” something is wrong and gave multiple options to fix my problem! Look out John Moore and one hour!

Picked this company randomly for a home AC issue we were having. Communications and service from start to finish were excellent with each person that was involved with our case. The techs had detailed answers to all questions. Office employees were polite and efficient as well as detailed with our calls to them and from them. Scheduling was a breeze and quick to respond. Thank you!

First time using Elmers and Ernest was very professional and walked me through all he was doing . I will definitely call Elmers for my a/c issues.

Brandon was awesome. We had a bit of an issue with the scheduling group, but once the technicians arrived they more than made up for it. Brandon even went so far as getting me a portable AC as I needed a full system (16 years old) replacement. Above and beyond.

The tech, Duwayne, was so extremely professional and explained everything he was doing. If anything else should happen to the air conditioner again I know whos getting my call.

David Birdwell did an amazing job coming to inspect my AC unit. He showed us pictures of everything that needed to be fixed. Very friendly and respectful, he offered amazing service!

I had a technician name Hector come out to do a maintenance call. He was thorough with everything explained any issues that he found with pictures and how and why things worked the way they do had a great experience.

Eric Lopez and his helper provided great service and attitude, pricing was good and willingness to work with us. The technician were amazing and a very can do attitude, plus friendly.

Larry was honest, professional, and knowledgeable about the work that was going to be performed. We hope to do business together in the future.

Expert inspection and analysis of our air conditioning system. Preston fully explained what is needed and gave us options on what we could accomplish price-wise.

Brandon did a great job explaining what maintenance I needed on both my A/C units

Brandon Theriot from Elmer’s did a spectacular job at letting me know all of my options! He was extremely professional and knowledgeable! I will definitely be coming back to get most of that work completed that he quoted!

Amazing service. They beat the competition in every possible way. Im waiting on my install, but I know they will be very professional about with that. With their attitude they will Rocket their way to the top of the Houston market. They are the real All Stars. No tilted Abacus for profits over putting the customer first. Thank you Jeserick Levy, Dan, and Elmer.Elmer is no longer coming, Elmer is here watch out this family owned business is a real Astro.Go see Elmer.

I recently had the pleasure of working with Ken from Elmers in Houston to address some issues with my AC, and I couldnt be happier with the experience. From the moment Ken arrived, he was professional, knowledgeable, and incredibly transparent. He took the time to walk me through exactly what was wrong with my system, meticulously pointing out the specific issues and explaining them in a way that was easy to understand.Ken didnt just stop at identifying the problem; he worked closely with me to explore various options that not only resolved the issue but also fit my budget. Thanks to Ken, my house is cool again, and the whole process was much less stressful than I anticipated. His approach was not about just making a sale; it was genuinely focused on providing the best solution for my situation.I highly recommend Ken to anyone needing AC services. His expertise and customer-centric approach truly stand out in the industry. Thank you, Ken, for your exceptional service and for making sure I was a part of the solution every step of the way! Go with Elmers home service of Houston!!!

My installers were fabulous! Juan and BJ were prompt, early even! Quick and even pretty quiet. Teardown and replaced both my outside A/C unit and interior air handler, cleaned up after themselves and left me in a cleaner, cooler house

Ray was very thorough in his inspection and recommendations. On time for the appt and in providing the report. Very professional. Thank you Ray of Elmers.

I requested service and they were prompt in response. They tech came the following day. My mom was there, since I had to work. After service was concluded they tech said he needed to talk to me directly and scheduled a time the following day. He didnt show up or call. Not showing up is ok since we had storms the same day. But no one contacted me to reschedule. So I had to call in and request his findings, as well as I requested a quote on what they say I needed repaired/replaced. They sent only the techs findings with pictures. I replied to email for quotes and no response. We have called multiple times and talked to someone who said that they will send quotes or call me. And nothing. Very poor communication. I am wanting to spend money with you but you cant even contact me???

All I can say is WOW!! These guys worked on replacing total system. The record rain didnt stop these guys. One guy was in attic and another guy was outside in the pouring rain installing the condenser.Very professional and very polite. Work looks excellent and home is back to feeling cool. Strongly recommend services.

Such a great experience with technician John Gonzalez he was very knowledgeable and very respectful with my wife and I he took his time to explain everything we needed to know

Ernest was …excellent ..very respectful and explains all that was going on with my A/C units without upselling me ..I will say Elmer’s $59 inspection is a no brainer to check what’s going on ..and take it from there ..Ernest explained all ..and giving me different option of what was more urgent to take care of ..after choosing one he took care of it and will definitely reach out for my winter service.

Jose M. was down to earth, understanding and nice. He wasnt pushy to have us spend $2400 (including A/C, just cant remember what he mentioned was wrong with it)on a new furnace (motherboard and coils were wrecked from hole in roof leaks) I was nervous about it at first as I made the appointment Wednesday for Friday and was supposed to receive a call from a technician between 9a and 9:30a to confirm but I never received a call from a call for confirmation. Everything was straightened out after I gave a call @10a and received a call back immediately, tech was confirmed and the rest is history😁

Jesrick Levy with Elmers Home Services was AMAZING. He went above and beyond for my family and I. The moment he arrived, he was pleasant, respectful, and knew his material. Hes a genuine person who showed integrity through and through.Dan Buckwalter was equally AMAZING. He helped us finalize our agreement plan while also spreading kindness our way.The two gentlemen, Calvin Jackason and Mahmoud EL Zahaby, were out the next day to clean our air ducts. Both associates were professional and courteous.The crew who came out to install our new A/C unit were very hard workers who diligently took care of our home repair needs.To this point, Elmers Home Services has done a fantastic job, so Id say they stand by The Elmer Way.

Jesrick was very knowledgeable, honest and one of the most thorough technicians Ive dealt with for equipment sales/installation. He made the experience very comfortable and I would recommend him and the company to anybody needing HVAC installation or service.

Steven R. came out and was our advisor. He was great. Knowledgeable, friendly, and addressed our needs.Their technician was also very thorough and found a flaw in our system that other companies had missed completely.

I requested regular maintenance because my A/C units were working, but not cooling like they should. The technician came and did all of his assessment. He then told me that I had two major components that were out and needed to be replaced. The cost he gave me was going to be more than the unit cost me to begin with only 3 years ago, so I knew something was off. His explanation: “I know, I hate how expensive this stuff can be”. He tried to get me to set up an appointment to talk to someone about payment plans and options before he left, but I refused. I found out afterwards that he had turned my unit completely off at the breaker, so my house was now over 80 degrees, and I couldn’t figure out why at first. I turned everything back on and it took all night for my house to cool down to a normal temperature. My units were obviously functioning before he came, so I decided to get a 2nd opinion because I didn’t trust his assessment. My 2nd opinion came and found an incredibly easy issue and resolved it within an hour. Nothing was broken, and it was simple maintenance that needed to be done. I would not trust this company with my air conditioning needs. Not only did he tell me things were broken when they were not, but he then turned off my entire unit without letting me know so my house was suffocating by the end of the day.

Steve was amazing, answered all my questions. Never tried to upsell me, was genuinely a nice guy and super honest.The company is absolutely fantastic. They are super knowledgeable, fast and efficient. The only AC company I’ll ever use!!

I have had a great experience from the initial phone call to schedule an appointment to the technician arriving on time and diagnosing the situation with my unit. They believe in customer service.

Our air conditioner started acting up so I called Elmer. Jose came out to take a look at it. He listened to what I thought was the issue. He spent time looking at the inside and outside units. He pinpointed the issue and fixed the problem. No trying to upsell me for a new unit which I cant say about other companies. I will definitely call Elmers again and request Jose. He definitely knows his craft!

Ray S. came out to review a full system replacement. He was thorough, answered all my questions and concerns.

Honest, knowledgeable and every option you can ask for. It shows that Brandon takes care of his clients.

Rick Smith came over and tested the vent outputs and made a few changes and improved my overall outflow.Very happy with the total experience.All their employees Erik,Carlos,Mat Mou are all top notch and can be trusted in your home. They care ..!!!!

Dont fall for the hype. They wanted $1300 to run a new control wire for my A/C. I had to pay $120 for them to tell me that and I would have to wait til Monday. Called a local guy who FIXED BOTH the wire and the transformer for $175.

Ken with Elmers ac and heating was excellent answered all my questions and very easy to talk with. Explained all issues and solutions. I would highly recommend Elmers.

Very informative and careful attention to detail. He answered all my questions and even helped me express questions that I didn’t know the right words to ask. Not only did he fix the problem, he explained enough about how HVAC works so I can be a better informed homeowner

We had great service from the beginning with Sarah Luna who scheduled our appointment to Brandon Theriot who provided so much information for services we needed. He spent a lot of time explaining details which made us comfortable with choices we made.

I’ve heard their commercial so many times.. but when I actually reached out to try and schedule them… they told me they could not come out for 4 days.. Houstonians cannot sit in our homes for 4 days without AC in feels like temps of 112… find a new city Elmers… if you can’t meet immediate demands stop advertising.

Do not use Elmers, they are not worth the headache....I called to have a technician come look at my AC unit and was told they could have a tech come out the next day between 11 and 2pm. Fast forward to the next day, and the next day, the tech doesnt show up, so I call back to check the status juat to be told they could have a tech out by 4pm. When the tech finishes looking, he tells me that he got here too late and he cant get me a quote for the repair because the parts store is closed and that he would get me the quote the following morning. That was Thursday. It is now Monday, and I still havent received any update and I have called twice over the weekend with no follow-up or update from anyone at Elmers. (Both times I was told I would receive a call back but never did)I had to take a full day off of work to sit and wait for a technician who was late and now having to call another AC repair company because I have yet to get any kind of follow-up and going another week without AC isnt an option.