SERVPRO of Memorial West, NW Houston

The TEAM is incredible. They are very knowledgeable and make it easier on their clients when dealing with catastrophic events. Their ability to navigate the insurance protocols and helping people get back to normal is amazing. Keep up the great job.

I found SERVPRO through Google, and after doing a little research, they seemed to be the most qualified and reliable to handle the removal of black mold that had developed in my home after a heavy storm damaged my roof.Kacie was quick to respond to coming out and giving the initial assessment and quote. After that, I only had to wait a week to get them scheduled and for the work to be completed. The initial removal was quick with the work being performed in less than 2 hours, including setup and cleanup.While we did have a hiccup with our contract regarding the ceiling being restored, Kacie went above and beyond to resolve the situation and get our home restored as quickly as possible. Her ability to communicate and manage her multiple teams restored my faith in SERVPRO. They should feel fortunate to have such a dedicated employee.Before and after pictures of the initial mold removal and ceiling restoration.

After experiencing extensive damages from Hurricane Beryl, SERVPRO Memorial West handled my pack/move out, demo, remediation, and rebuild. From my first meeting with managerT John and ultimately working with Kacie, who coordinated, supervised and managed my project, it was apparent I was in good hands and had found the right company to perform my home’s repairs. They were reliable, punctual, transparent and trustworthy. I received exceptional service from everyone every step of the way. Their entire team consistently went above and beyond. Thank you SERVPRO Memorial West.

Kassey was fantastic & treated us with lots of empathy during an extremely difficult time post hurricane Helene. We had never flooded before & didnt really know what to do or how to handle everything. She calmly explained the process. I would give her 5 stars, but knocked the review of the company down to a 4 because of the job they did of covering our items....some things werent covered like our armoire that had our bedroom TV and lots of personal items inside, upper cabinets & things that were covered were not done thoroughly so drywall dust (very fine) from cutting, got onto alot of our things! I would highly suggest moving your furniture & items out of the house even though its an added expense or covering your items yourself & securing plastic to floor with tape. We will have lots of clean up! They also did not put any protection down on tile floors, which was disappointing, but luckily no damage. They treated the cavities where the drywall was cut and dried them thoroughly!! They bring in a huge amount of blowers & dehumidifiers to get the job done & provided us all the documentation with photos, building sketch & floor plan! I was able to print the floor plan & take it to the city permit department to obtain permits to start the work of putting our home back together! Kassey hugged me many times when I really needed it through the process... we did not feel like just a number to them!

Had water damage, never had to deal with anything like this. RJ & Manny helped me and my husband remain calm because they arrived within 4 hours to walk us through every step. We appreciate their transparency and commitment to answering all of our questions. I highly recommend this company.

Servpro of Memorial West came to my home in st.petersbug and did an outstanding job. They cutout the drywall that had been flooded by Hurricane Helena with expert precision. The also treated the wood behind the drywall and completely dried the whole bedroom suite. Couldnt have been any happier. Their customer service skills were excellent.....very easy to understand their in--depth explanations. I would definitely hire them again. Plus their pricing was very reasonable. Thanks so much!

Casey and her team were absolutely fantastic so professional and so thorough. Hey, I would hire this team again. It is apparent that the training and education and communication aspects of their company are well integrated. Shout out to Crystal, Terry, DAVID, and all the rest of the crew are doing such a fine job and for cleaning up some meticulously after the fact going through a hurricane is enough trauma and Servpro made it much better..

During the last big storm in Houston, part of the roof blew off on our industrial building. I called the next morning and every step of the way Servpro has been the consummate pros. I was so worried that I’d fall to the back of the list or or wouldn’t get a call back, but they were on it and had the roof covered within 24 hours.And this was no small job. It’s a big building with a tall roof with a major section blown off. I can’t thank them enough or recommend them more highly.

Kacie and her team did an outstanding job remediating and cleaning two of our rooms. The process was completed within the projected timeline, and we were very satisfied with SERVPROs communication throughout.

Wow a rare find. Professional, prompt, and affordable. A transparent Leader in Kacie and her team are a needle in a haystack. Highly recommend utilizing their service in the event needed.

T John, the manager, was extremely helpful and was able to give me a reasonable quote and have the work done in short order. The 2 workers who came were diligent, consciencious and personable. They totally turned my feelings of being overwhelmed around.

John and his team was wonderful and help us to clean up after water leak and Mold. I loved how the cover and cleaned up everything.

Kacie, her team, and Fernando’s team were wonderful! They were all so caring, respectful, and knowledgeable; they truly supported us and answered all our questions during such a stressful time. Thank you all!

I highly recommend using Servpro. I had the pleasure of working with Adeline, Manny, Jason, and Chase, and I can’t recommend them highly enough. From start to finish, their professionalism and expertise were outstanding. Adeline was incredibly responsive and took the time to explain the entire process, which put me at ease during a stressful time. She then got right to work on removing the nasty wet carpet. Manny and Chase arrived promptly and worked diligently to remove the damaged flooring caused by the water damage. Jason came to my home everyday to check in on drying process throughout the entire time as well.Overall, this team turned a potentially overwhelming situation into a smooth and manageable experience. Big thanks to these 4 amazing people!

ServePro has been amazing to work with. Very attentive and responsive. Kacie has been a great project manager throughout a very stressful situation - always professional and great at walking us through every step of the process. I particularly have appreciated her protectiveness working with our insurance company.

ServePro Memorial really blew me away, in helping us through a very complicated remediation situation after the hurricane, on a very tight time schedule. The owner really took the time to educate us on processes, science and everything in between. I was actually surprised at the amount of time the owner spent educating us, especially during their busiest season. We always felt like they were completely transparent and honest, as it’s always a little scary to deal with remediation companies and occurrences that may require insurance involvement.I’ve never had to deal in remediation myself and I feel very fortunate we were referred to Serve Pro and Mr. Mayhall & his team. They were definitely our port in the storm!

Very happy with the water damage work that was done on my home after the derecho storm! Kacie, Adeline, and the demo team were all extremely professional and competent. They kept me informed every step of the way and answered all my questions, even the ones I felt silly about asking. They were diligent about keeping my insurance claims adjuster informed throughout the process. They were thorough and methodical in their work, and made an effort to keep my house as clean as possible during the process. I was overwhelmed with the whole ordeal of having a damaged home, but thanks to everyone on the team I now feel much better about the next steps. I would highly recommend this company!

Kacie and her team are extremely knowledgeable, experienced, and friendly. We are so pleased with their expertise in assisting us to navigate the remediation process during such a tumultuous time post-Helene.

I had a water intrusion into my place and ServePro came out and did a great job with mitigation. Kacie and her team were professional throughout the entire process. They communicated with me often, answered my questions, and made a difficult event a bit easier by providing a great service.

Guys, you’re just THE BEST IN HOUSTON. The customer service, and how you really care about give an amazing service. You just left me beyond impressed and I had good recommendations from you but you did great and more. Highly appreciated 👌🏻 thank you!!!!

Thank you SERVPRO for your services provided during the last recent storm. Our office team is very much grateful! SERVPRO was not only quick to respond but kept us informed each step of the way. Their knowledge and expertise sure made us feel we were in good hands. Keep their number handy! With this Houston weather, you never know! Stay safe everyone!

Kacie at Servpro came out the same day as our call. She immediately assessed the situation , took pictures and talked to our landlord to indicate scope of work and costs. She took care of as much as she could on her own. She reduced whatever stress she could to help manage. She was fantastic, extremely responsive and knowledgeable.

Servpro has been a lifesaver!! I cannot recommend them enough! We had a tree fall on our house and they came out the same today. Working with Casey and Louis made a horrible event so much better. They were professional and so helpful! They went above and beyond their job description throughout the entire service. You will be so thankful you called Servpro (especially if they send Casey)!!

When I think of water damage or residential restoration, I think of ServPro Memorial West/NW franchise location. They are “always” johnny-on-the-spot. They understand your urgency and always willing to perform a duty or task without delay and to completion. Kacie Minchew, the office franchise manager and her staff are very friendly, professional and attentive to details and customer needs. They care about their community and go where they are called to serve. ServPro Busters is who you want to call!

Excellent service, prompt and thorough work. Kacie did a great job in helping us remediate a section of external wall from a roof leak. She was thorough and kept us informed at each turn. Her great work was very appreciated!

Our roof had sustained damage from a recent storm that had blown over a tree from a neighbor’s yard, resulting in water damage to the interior of our home. My wife knew of ServPro from a company where she previously worked. The staff from ServPro were professional and efficient. Kacie and Adaline assessed the damage, provided remedy, removing our furnishings and sealed off areas that needed attention. The use of dehumidifiers and industrial fans to remove water and dry out our house was noisy and somewhat of a nuisance but the results were worth it. The process took several days and Kacie came by every day to check the progress and update us on every step. Chris, the co-owner also stopped by and further emphasized the personalized service we received. The staff restored our furnishings after the repairs with “white-glove” efficiency. We would definitely recommend ServPro to anyone for repair and restoration services.

Servpro is a top notch company! They responded to our call very quickly and have proved to be fantastic with getting storm damage cleared, remediating our home to prevent further damage and even helping guide us through the insurance process. Can’t say enough good things about Kacie and Wesley and Servepro!

Incredible customer service. Scheduling was easy and timely, tech T.John was very knowledgeable and helpful in diagnosing areas requiring attention. Would certainly recommend ServPro of Memorial West - Houston.

This team was very prompt to respond and work on the water damage I had. The Servpro rep also advocated on my behalf on several issues I had with my insurance. The were detailed and communicative during the entire process.

Kacie Minehaw of Servpro is an outstanding representative and Servpro is fortunate to have her.Id give her 100+ stars, her follow up and working the job to completion.Kacie is a star among personnel.Lea Wegner

This company and their employees are just amazing. I came home one day and my dishwasher had leaked all over my kitchen. The worst part is I have all wood floors. Not only did their team respond immediately, they were able to dry out my wood floors and save them! Thank you Thank you Thank you!

Excellent communication and service. We had a very strict deadline to meet and they went above and beyond to adhere to our demands! Would highly recommend.

Kacie is a God send. If it were not for Kacie we would not have chosen your company. She and her help were absolutely wonderful.

We provide great service with attention to detail and training that prepare us for any situation

Thanks you Serv Pro for all the work completed as of now. We are on the way to recovery and soon all will be behind us. Thank you for the great support!

Absolutely incredible and rapid response. Kacie and Mr. Willie were everything we could have hoped for or asked for at a very difficult time! Thank you! The service was exemplary…superlatives all around.

Response time, communication, respect, and empathy - all packaged into one. And... on a Sunday morning.Thank you, SERVPRO team!

SERVPRO Bear Creek has a staff that is trustworthy and honest. Their knowledge and diligence to get things done is refreshing to see. I highly recommend this incredible team to restore any damage youve faced! Very knowledgeable staff that deeply cares for the families and businesses they serve.

This was not a service I ever hoped to need but they did a great job on a bio-remediation. Thank you ServePro! You were sensitive to my situation and thorough and quick. I hope to never need your services again but if I do, I will not hesitate to call you!

Was a pleasure to deal with everyone. They did a great job and after they finished everything looked like nothing happened.

Bellaire location really screwed us in a real time of need. Told us they would be there and call us and said they couldnt make it.Thank you Servpro of Bear Creek location for responding. Five stars for you sir!!!

This particular location was quite helpful for me. They inspected clothing damage for a large fire loss and got out on site in a timely manner! I definitely recommend this location!

Jeff and his team were fantastic, highly recommend and would use again (but hopefully won’t have to!). Communication was spot on and very professional

They were fast, quite and clean.

Very courteous with their staff, extremely friendly, clean and timely.

Their service is fantastic enough to fix all of my problems