Alanza Brook

I had a great stay at Alanzabrook Apartments! The apartments are modern, spacious, and well-equipped with everything you need. The highlight was the exceptional support from Anna. She was incredibly helpful, attentive, and made sure my stay was seamless. Highly recommend!

Ms. Anna at the front desk is amazing along with all the other workers helping her out. Her and her staff is what makes ALAZA BROOKS a home for the people. The staff here treats there people like family and I love to see that. So thank you to Ms.Anna and your staff at Alana Brooks Apartments!!!!!

Alicia was amazing to work with! Her energy, the atmosphere, and over all experience made me want to live here! Thank you so much for your help. The property is amazing as well!!

What truly stood out was the staff at the reception. They were incredibly welcoming and helpful from the moment I arrived. Their professionalism and friendliness made a significant difference in my experience. Any questions I had were answered promptly, and they went above and beyond to ensure I felt comfortable and settled in.

Safe and quiet place for family , I am living here since July 2023 . Clean area, near to Walmart , halal markets , school, pump stations , Beauty parlor’s shop etc. I really like that place.

Great apartment complex. Been living here for 12 years. Safe and clean with a great location to major freeways. Marisol, Luisa, and Emily in the office are an asset to the complex. Maintenance is completed in a timely manner, and Jose does a great job. Manual does a fabulous job of keeping the pool beautiful and greeting guests. We have the best security officer ever. Neighbors in the complex are friendly, have good character and values, and create a community feel. Great place to call home.

Cleaned and very well maintained. Service was super and satisfactory. Got service request completed in a day and staff was very much well organized and friendly to help each other

Luisa has been incredibly helpful from the very start. Whether it was answering my questions during the application process or helping with maintenance requests, she was always available, responsive, and genuinely eager to assist. Her attention to detail and dedication to the residents is beyond impressive. Its rare to find someone who is not only efficient but also friendly and approachable, and Luisa embodies all of that.

The staff makes Alanza Brook a great place to live. I like that it is pet-friendly, well-maintained, and close to Galleria, Uptown, and Houston Christian University.

I had a very disappointing experience with the management at this apartment complex. They were very friendly and accommodating when I was looking for a room, which gave me a false sense of security. Once I moved in, however, their attitude completely changed. Whenever I had an issue or complaint, they were dismissive and unhelpful. There was a particular staff member ( big butt and thighs) in the office who would always tell me there was nothing they could do about my issues, and then proceed to ask for more information about my report. This kind of treatment is unacceptable, and I would not recommend this place to anyone looking for a supportive and responsive management team.

The facilities are very nice, and the management team is amazing. We had a very difficult move from out of state and out of country as well and they worked with us to make it as smooth as possible. We would also like to give special kudos and thanks to Anna Luisa Perez who helped us a lot in the final stages to make the move smooth and she went above an beyond her responsibilities by build an amazing relationship with our family and providing guidance about the neighborhood and various shopping facilities, which made our move to Houston relatively easier. Thank you all.

Anna Luisa Perez and her Team at Alanza Brook Apartments has been an incredible help during my transition to this new place. Her professionalism and dedication as a leasing consultant have made the entire process smooth and stress-free. From the initial inquiry to the final paperwork, Anna Luisa has been there every step of the way, providing prompt assistance and valuable insights. Her friendly demeanor and willingness to go above and beyond have truly made a positive difference in my moving experience. Im grateful for her expertise and support, and I couldnt be happier with the service she has provided. Thank you, Anna Luisa, for making me feel welcome and ensuring that I feel right at home in my new apartment!

I looked at over 20 apartments in the area before choosing Alanza Brook. It was by far the best deal for my money. Not only did the apartment have more square footage for the price, the grounds are well-kept, security regularly patrols and meets tenants, there are no pest issues or flooding parking lots. The pool is always clean, as are other communal amenities and the gates are often locked, although theyre open more than I would like since someone crashed into one of them and it hasnt been repaired.I worked with Anna Louisa and she has been wonderful. She always greets me when I enter the office, she is professional and friendly. Most of the time when I go into the office she is the only one there. When other employees are there, they rarely look up from their phones to greet me or ask if they can help, even when there is a line of tenants waiting on Anna Louisa. That says something about the customer service! If Anna Louisa ever leaves, were screwed as tenants! Hopefully now that they have a new management company they will require some customer service training for the other employees and they can be more present and tenants wont feel like were bothering them when we need something.UPDATE: I havent had issues & Ive lived here 6+ months. They keep it clean, make sure the lights work (even after the big storm), you dont see buildings in disrepair. Its supposed to be gated but the gates have functioned as they should maybe 2 weeks total. During the day the entrance is often open & the exit was open for almost 4 months straight. They contracted with a towing company & sent an email that this money-grab is for safety. If they cared about safety theyd ensure only residents & our guests have access instead of threatening towed vehicles. There wouldnt be a problem if the open gates didnt expose it to the public! The treadmill in the gym has been out of order for over a month. Management brushed it off, said it might need to be plugged in a different outlet. If youre not going to keep up with equipment, why am I paying amenity fees? The office staff is mostly unfriendly, except for Ana who smiles & shows professionalism. Security & maintenance are friendly & responsive.

Anna Perez is very helping and friendly nature. So thanks dear Anna. Happy Christmas to you and enjoy holidays

Ive been here for 5 years and in so happy at Alanza Brook ,and its and excellent place to live specialy the great customer service of Anna Luisa.

Just loved the location close to everything and the office staff are so friendly and welcoming property always looking great.

We moved in about 3 years ago and LOVE IT here! It is quiet for the most part, security is patrolling around all the time, and any time we have problems with maintenance requests they are quick to answer and resolve the issue. What I love most about living here is the friendly community and being able to take a walk with our babies around the complex. Not to mention the spacious floor plans they have available here. Definitely worth the price!

For the most part, living here was quiet. Neighbors walk in the evening with their kids and dogs which usually means toys and poop are everywhere. Not a huge issue. Our staircase was falling apart, literal pieces of the concrete were falling from the stairs above us onto our staircase. After some time, our own stairs started to fall apart. As with a lot of apartments, there are fees for everything. If someone lives with you and does not contribute to rent, they do not get a pool wristband. There were four of us and only three wristbands. We were told we each got a single guest but could not use our guest pass for our roommate who was band less.Totally fine considering there are worse apartments out there. We moved in and it was clear the previous owner didnt clean. Nor did the apartments. Food was still in the fridge, the oven racks were dirty in the laundry room, there was still painting tarps folded and left in the laundry room. Naturally we left the place in better shape than we received it, which still meant losing the deposit to cleaning fees.Hardly any parking issues. You can even own a large tow truck or delivery truck and park in handicap spots with no issue. None of the smoke detectors worked, they kept coming to fix them but never could in the two years we were here. Its pretty quiet but that creaking noise you here in the bathroom will be the tub from above. All the tubs creak but theyre spacious and the water in our building had nice pressure and temperature.Theres only one dumpster which is great because there isnt usually trash everywhere but like all apartments, there is a trash service with a $25 fee. Absolutely DO NOT put risky trash out. Small bags, overly full bags, bags that are not double knotted. These will either not be picked up or will incur a $25 garbage bag fee. You can leave out your trash all day, they dont do anything about that. You can even leave out a box of food delivery for weeks at a time, no one will bother it.When we still chose to renew, we were told to just do a lease transfer. That comes with a fee. A fee that was more than creating a new lease. So fair warning to those who think it is the less expensive route. The gates are working and closed most of the time but when they break, they usually sit open for a week before being repaired. I have seen worse gate maintenance so thats not an issue. There is a light/intersection at the apartment which is fantastic. It was off the entirety of my lease, so I didnt experience the effectiveness of the light.I dont believe the price is worth the location, accommodations or space. There are many apartments that are more expensive but there are still apartments for cheaper with the same features.As with all apartments in Houston, there are roaches. There are no mice.

Went for a tour and was thoroughly impressed with the teams attention to detail. Very pleasant and thorough. I’m not looking to move until later this year but they’re definitely number 1 on my list simply for the level of customer service I received on today. Thank you Alanza Brook!

I had an excellent leasing experience with Anna Luisa. she is incredibly helpful and guided me through the entire process seamlessly. The communication was top-notch, and they addressed all my queries promptly. The property itself is well-maintained, and I appreciate the attention to detail. Overall, a smooth and efficient leasing process. Highly recommend!

I have lived in Alanza for about 2 years until I bought my own home. This is great place to live , and closely accessible to many things you look for while living little away from downtown. The best part is the proximity to Hilcroft park and ride. The staff is really approachable and services are reasonable. You don’t get to see any apartment in the near vicinity , offering all that they offer on Alanza. While at Alanza my kids went to THRogers and Debakey high school. Highly recommend Alanza if you fall into the category of these requirements like downtown accessibility, kids safety, nice schools and reasonable rent..

I appreciate the pleasant experience of being part of this community, as I have been residing here for over four years. I have always received timely resolution for any service requests and the community is always kept clean. Additionally, I would like to express my gratitude towards Luisa for her kind and warm demeanor in welcoming residents and for her tremendous support throughout my online leasing documentation process. The leasing team has displayed a high level of professionalism and I am thankful for their assistance.

Emily was helpful with answering questions about the application and apartments, telling us her experience made me feel safe and confident about the location.Moving in, the room I received was livable but in bad condition. There were cracks on the walls, stubborn material on the doorknob, and a very dirty carpet. I think I may have just had bad luck with an unhygienic tenant before me. Its all good though because within the first week, my concerns were heard and fixed. They even replaced all of the carpet for me! So, Im grateful for the communicative community manager, and fast maintenance crew.A month later, there are some bathroom issues Im trying to sort out, and the service has noticeably declined. There were lapses in communication, and maintenance really cut corners on their work and caused more problems than they solved. Is it because Im outside of the first month satisfaction guaranteed? I am filled with doubt.

Everyone working at these apartments including security guards, leasing agents, and management all have great attitudes and seem to really care about the community. Emily made the move in process very easy. The unit I got is in great condition, no problems. Overall I am very happy.

Management is horrible , Charged me $1200 for cleaning and more after 3 years lived, then moved to a larger apartment.I moved out 2 years ago. No sent my case to collections while they didn’t give me my deposit. still asking to pay about $475 extra for cleaning how ever we cleaned the apartment before I moved. I sent the pictures to the manager that the missed up done by previous resident. They don’t care when you move out. How a carpet to shampoo cost $1200?

The 3 bed room is over priced a lot for the quality.The washer machine in the unit is disgusting, the dish washer don’t work not to mention the floor plan. The dumbest person designed these apt. They put the washer and dryer in the middle of the apt. When you wash clothes you can’t hear your T.V when you cook you can hear your T.V. The security here sucks axx some one jacked my rims and left my car on cinderblocks the next day I saw the security working on some one’s car like a mechanic dude works on cars and when he’s not doing that he is gossiping with people that speak the same language he does. The office workers here don’t care about helping you at all they make mistakes on billing and then force you to pay. maintenance here can’t fix plumbing problems they just paint over it. Carpets are infested with fleas and if you have a cat good luck on keeping your cats coat looking nice, what ever they use to clean carpets here with dry out your cats skin. This place will cost more than it’s worth….not as nice as it looks from a distance.

To begin with, the apartments are good and this was my second time living there. The first time, I was not charged anything when I moved out, but this time, I was charged an insane amount. Why?They did not answer, but yet they had the nerve to tell me that me and my boyfriend owned them $227.And those were the reasons.1. Paint touch up. $75The apartment did not have any stains cause I always make sure not to stain the walls of any of my apartments, and I double checked the walls and everything to see it there was any stains.2. To replace the 4 burners, $24 that is a lie because before I moved out, I changed two of them so they only replace 2 and it makes no sense for them to tell us that they replaced them all.3. Resurfacing bath tub $125 Are they kidding me right now?? We left the bathtub clean and everything so what are they going to resurface that we are being charged for?? That’s being a thief.4. Carpet shampoo 102. They must be kidding cause the carpet was not dirty, and all the things that they are making us to pay, were not part of the contract when we signed it.The only thing that the contract said was.That we will be charged forthe cost of repairs or service because of a negligence, leader or rule violation or improper use and we did nothing of the above, and when I called Luisa to asked her about the charges, she told me that she can’t not give me any information because my name is not in the contract when she knew damn well that I was living at the apartment with my boyfriend.The other thing that they charge us was the water. Who in their right mind will use $75 in water?? When did we used it and how?. Last time I checked the amount that we used to pay for water while living there was $50, and now they came with $75 in our last month?? How did we used it??The other thing that they charge us was all the tras bags according to them we are only allowed to have two mini trash bags, and no the big ones. So why do they charge us $30 every month if we are not allowed to put another size of bag??I hope that they enjoy the money we were planning to move back there next year but after this, we are not going back there.

I’ve recently shifted to alanza brook and the place is amazing!! The best part of my experience has been Luisa. If there is a problem and you inform her, she does her absolute best to try and get the issues resolved. She is professional and courteous, and always available to answer any questions or concerns we had. Her prompt and helpful responses made us feel welcomed and taken care of as residents. Appreciate her dedication and commitment.Special mention for the maintenance staff. Work orders are resolved promptly and efficiently. I had initially signed the lease for a few months but based on my experience, I am planning to renew my lease. Hope everything works out. Great place to stay!!

Emily was helpful with answering questions about the application and apartments. I am thoroughly impressed with the leasing office service. The Emily Rodriguezs professionalism and attentiveness made the entire process seamless. She was prompt in addressing any concerns and went above and beyond to ensure a smooth transition into my new space. The clear communication and friendly approach created a positive experience, making me feel valued as a tenant.Thank you so much!! Specially I would like to say thank you to Luisa for kindness and professionalism. I have consistently experienced the best residential support services of my life with Alanza Brook Apartments. The staff are friendly and helpful… Anytime I have submitted a maintenance request I have received a prompt response. Whether it was changing light bulbs, servicing the plumbing and maintenance quickly and thoroughly ensured that I have an optimal living environment.Also, The management is good, I would like to say thank you to Marisol and Alicia (AJ) for professionalism, I were very impressed with how you handle your business 😊

The best apartment complex in Houston, magnificent in maintenance and security services. Located near important businesses, services and the busiest roads in the city. You have to come with Anna, she is attentive, professional and she will help you find a suitable residence for you.

ProsNice apartment, quiet & clean. Security officer is on-site 24/7.ConsGym is too small and equipment is too old .The treadmill is constantly out of service.When you renew your lease, they will increase it your by at least $100.No matter how clean you have kept your apt, when you move out, you will still be charged for random things such as:Repaint the whole aptCarpet shampooResurface tub and kitchenThey expect the tenants to resurface the tubs and repaint the entire apt prior to moving out.STAY AWAY FROM ALANZA BROOK. You have been warned, you will be charged a ridiculous amount of money when you move out.

Pretty great place to live! Quiet, no pests that Ive encountered, parking is easy and its pretty nice that you get your trash picked up at your door. The ladies at the office, especially Marisol and Anna have been helpful and so friendly. I was really stressed about transferring to a different unit and they helped make that process smooth and easy.

I’ve lived here for 6 years now. The complex is very well kept, and clean. Maintenance guys are friendly and always wave when you see them. The best part of my experience has been Ms. Luisa. I’ve have to communicate with her on numerous occasions for different things and it’s always a pleasure. She such a compassionate person and makes me happy to call this home.

I love living in Alanza Brook!! They are pet friendly the staff are amazing A.J is wonderful and will do what it takes to help her residents! My kids love Emily she always has little treats for them!

Everything is so good here since 8 years I came to my apartment in Alanza Brook

A great apartment complex in a great location with ease of access to Westheimer. Quiet and pest-free! The leasing office is a comfortable walk away even from the further buildings and Ms. Marisol and Ms. Anna were more than willing to work with us. Were hoping to stay longer because we enjoy the comfortable environment.

Anna luisa is the best , very professional and friendly , 5 stars not enough ,She always helping with a smile i can’t imagine this property without her . 👍👍👍 i really hope portico management recognized her hard work .THANK YOU LUISA FOR ALWAYS BE THERE FOR US .

Alanza Brook resolved the issue I was experiencing with an incredibly loud neighbor.

Staff is great! Treat you like family! Always quick with any maintenance needs! Highly recommend!

Great place to live for Family . Staff is very good specially Anna is always ready to help. Everything is pretty close from community Schools , Walmart, lots of restaurants are nearby only.I would like to give five stars.

The apartments are great and the environment even better. Very peaceful and clean. Working with Marisol was a pleasure! She was super nice and professional. Has taken care of us since our first day here!

The front office people are friendly and professional, and maintenance is prompt, polite, and competent. The property is lovely and has nice outdoor areas where you can hang out. Previous apartment complexes have been disappointing when requesting maintenance, but Alanza Brook always makes sure that I know my problems are their priority. The staff here work really hard to make a clean, safe, and beautiful community and it shows.

When I moved into the Alanza Brook Location it was just perfect for what I needed. But had a few things to adjust. (4 Star rating from me then) The staff was extremely helpful and courteous. They did have a major issues with the parking.I do have to admit that since they have changed management company/ ownership, I am seeing things being completed more efficiently. I had issues with my paperwork/ contract agreement which was corrected. I am also noticing gradual improvements with the parking arrangements since the enforcing of towing for vehicles that do not belong. The quality of the complex is gradually getting better then what it was when I initially moved in. And I fell in love with the place before the improvements.I do believe the office staff will need to improve their relations with the tenants. The previous staff was definitely more friendly. But I am opting out to weigh on that aspect until the new management gets everything in control the way they would like the facility to function.Then I will come back to grade the staff on its courteous behavior with the tenants. Otherwise, keep up the work for making it a better place to live.

First visit was amazing, leasing agents were very knowledgeable and helpful! When signing lease, very smooth process and excellent customer service!!!!! Service requests are promptly handled with care and efficiency! Love the family environment, wonderful community. I could not have found a better place to call home.Security - he is very observant and friendly, gets to know the vehicles and people that come and go. I feel safe knowing he is patrolling around and taking care of us!

This is my second time living in Alanza Brook Apartments. The first time i left due location of job. I just moved back a little over a year ago. The experience has been amazing to say the least. The leasing staff Luisa & Cheyenne have been so kind and honest. We asked for additional parking in the complex, they made the necessary arrangements to do so. We asked for more amenities and at every turn they try their best to accommodate. Ive never walked into the office without being greeting by everyone and their smiling faces. Jessica & Saleste are so professional, and respectful. They ask me how I am doing , and my family.My roommate and I love our apartment. Ceiling fans in every room. Great air conditioning, and clean apartments.

Alanza brook is a very nice apartment to stay. Leasing process is quite smooth and fast, if we have the required documents. Anna helped me to complete the leasing process in effortless manner. Thank you Anna for your friendly attitude and service.

This place is AMAZING!!!! Apartments well insulated, all repair tickets get answered in a 24 hour turnaround. The most important thing though youll never find out about any place until after you have moved in is the staff. The staff not only really helped us when we were in a bind and needed a place quick they got us approved and moved in within the week. Not only that, but when we ran into some problems and thought all hope was lost they went well above and beyond to help us and ultimately saved the day when it wouldve been so much easier to simply shrug their shoulders. Luisa was our main point of contact for the entire ordeal, weve been here almost a year, and we will stay here as long as theyll have us.

I been in here for almost 2 years and I love staying here it’s quite, friendly and safe for family. The pool it’s nice and there a inside basketball court with work out room. The staff up front are nice and respectful always there when you need them. Apartments stay clean no bugs inside. Trash get picked up at the door. Planing renewing my lease again and you are close to everything.

Recently moved to this apartment complex & I love it,the property is always clean and maintenance team is very professional and experienced. We have a trash valley company that pick up our garbage right from the door ( so we don’t have to worry about that ) they have a cleaning lady ( I don’t know her name is very educated and always keep the gym & basketball court very cleana security officer in site, which makes me feel safe compared to other places where I lived before.Office staff it’s awesome, Luisa is always smiling and friendly, AJ is the new manager assistant always caring about residents very acknowledged about her job and always solving our request and issuesMarisol the new manager , always make you feel like a friend I do believe under her new administration this place is going to be a better place for us.I definitely recommend everyone in this area that is looking for an apartment to stop by and lease in this property.* * * * *

Was able to handle problems with Alanza Brook nice courteous staff great customer service.Special shout-out to Marisol Pimentel very passionate and professional when dealing with tenant. Emily Rodriguez explained everything I needed to know and I’m very grateful for them.

Pleasant place to live but not worth the price. I got here my rent was 990 in 2020, renew my lease in 2021 with 90 dollars added to the 990 which was not bad at all. And now if I want to renew my rent goes up by 245 dollars based rent. I was shocked when I received that notice. It is just like they want to see new faces. Ridiculous you pay your rent every month without being lat for two years and they come with ridiculous price. I was not planning on moving out but I am force to 245 dollars this is more than inflation.Definitely I do not recommend this apartment complex to anyone not even my ennemis .

During the year that we lived there there were two armed robberies. The amenities are nice (pool, gym, basketball court) but people from outside the community just walk through the gates and trail their way into them. It is basically impossible to use the gym and basketball court because neighboring, low income residents are constantly occupying them. We had a difficult time getting property management to repair our dishwasher. They performed a test of the fire alarm system without informing us one time, while I was in a virtual meeting, sending our cats to the top of our kitchen cabinets and throwing our kids into a crying fit.Just lousy management. Cant recommend.

I used to live in Alanza Brook for a year 2021/22. Moved out October 8th 2022, left the apt impeccable: very clean, wall well maintained. They took my deposit and charging extra because they told me they have to paint the apt. That was not true. Yesterday 12/10/22 they have sent to me another bill and I’ve moved more than two months ago. Please before you move in be careful when you sign the leasing contract. 😏🤬🤯

My experience for 6 years was pretty great. The leasing office staff was always very friendly and professional, the order works were always done in a timely manner. For the most part the complex as a whole is pretty quiet which is always a good thing.

Anna Luisa understand resident requirement and helps them as best as possible

Lived here for 6 months back in 2020 and the unit was nice and we loved it but believe the comments . RIDICULOUS move out fees , our fridge had roaches living in exterior which caused huge infestation once they hatched ; they did give us a new refrigerator and problem was solved . Parking is a nightmare THE WORST i’ve ever experienced ; ended up getting a $70/a month garage that was a building away from my unit while some people used their garages for nothing other than storage . They do steal packages from your door. We stayed on the 3rd floor ; within 5 mins package was stolen which means someone was watching the delivery driver do drop offs. One shooting happened and security was on property investigating ; if you come to the gate and don’t know the code security will ask you what apartment you’re visiting which I liked . Lastly valet trash is a joke , they will find any reason or rule to charge you , or not pick it up .

Update: Property management connected with me. She explained some issues and resolved some of the issues we were having. She stated that education was occurring for the front office staff member that was unprofessional and rude. I appreciate her reaching out and taking responsibility for her staff and the property she manages.When we first moved here a year ago, management and staff were kind and accommodating. There were issues with parking, however, for the most part everything else worked well enough for our family. New management seems to have taken over. Theres new, and very unprofessional, front office staff. They are charging for everything. Notices of water shut-off are given with only hour notices. The changes they are trying to make are very intrusive during a time of a pandemic. Louisa, in the front office, is extremely rude. Customer service is not something that seems to be a priority. Nickel and diming, however, is. Appliances are old and cheap. Pest control is nil and when they do want to do it, they only make it available for one day and you are charged for not being able to accommodate due to health issues, persons in the home, virtual learning, etc. There is not consideration for families during this time. The gate was broken for over 3 months. People were able to come in and out. The cops had to be called due to unusual activity that would not have been the case had the gates not been fully open to all for months upon months. I do not recommend these apartments with the new staff to anyone. Save yourself headache and pay a bit more elsewhere, you do not get anywhere near what you pay for here.

I moved into Alanza Brook a little under a month ago, and my experience has been nothing but great! I feel safe, all other residents I have come in contact with have been friendly, the complex itself is very well kept, and the amenities are awesome! Brenda, the leasing agent who leased my apartment to me, made my leasing experience SO easy and hassle free..it was great! Thank you for helping make this Dallas girl feel at home in Houston, Alanza Brook!

I moved to the apartments 6 months ago, and I am very happy living here. And I have enjoyed all the amenities. I want to mention one of the porter named Manuel he is very nice guy ,and very friendly and keeps property always clean.

Ive lived here for a year and love it. The staff is very kind and helpful. I miss Kayla, she was definitely the best of all the staff! They are pet friendly and one of the few places without a weight limit. There is a security guard on random rotations every day, and friendly neighbors. Maintenance always responds quickly and everything is in good condition. I have had no problems with bugs, leaks, appliances, etc.

After many months, I raised a few service requests for minor problems at 10:45 am today (tub clog, kitchen disposal problem, replace light bulbs and a lock). Jose Alvarado was here within an hour and fixed it all by 12:30 pm. Frankly, I didnt expect to have such quick responses. Jose was great as usual. Great work, team.

Amazing hospitality love it here excellent costumer service especially from Ms.Paula

I’ve lived here since June and since I moved in I’ve thoroughly enjoyed my stay! Security is always available, the women who work in the leasing office are great and super helpful. I’ve had no issues and the complex is very clean and well kept.

A perfect place to stay at if you are in Houston. Conveniently located close to Walmart, Target & Home Depot. Safe and friendly community.Leasing process was very smooth, thanks to leasing agent Luisa and entire office staff is very prompt in helping you to get your queries answered. Service requests are attended on same day which is amazing.

This is my second review. Yes, second 5star review. Renewed for a second one year lease. I love Alanza Brook and the awesome staff, especially Morgan. She does her job with a level of excellence and service like no other. The complex is always clean and serviced. Maintenance really stay on top of the work and knock out orders quicky and efficiently, in addition to being professional and friendly. I definitely see myself staying here a while

I couldnt be more excited about moving into Alanza Brook. I just fell in love with the staff, especially Luisa. Her energy alone was awesome! Their 2 bedrooms 2 baths are so spacious and affordable. The property was so beautiful and the location is so convenient to work and shopping.

Ive been residence in Alanza Brook for 5 years. Recently the management been changed. At the beginning they had a lot of people in the office and there was some of them who was rood to people. Thanks God they left. But they improved a lot. New paint, new gym, they remodel the front office. I wish you good luck guys. and keep it Up !!!P.S. Now we have 24 hours security patrol, which i think is good. It is safe

I have been living for 2 years in the this apartment complex. The first time you sign contract is everything good nice staff, on time maintenance services and prices are reasonable. When you sign second leasing contract everything will be changed not anymore nice staff, no on time maintenance service and the worst of all every month extra charges you will different amount every month. Sometimes they change you why you put trash outside. Sometimes they charge you why didn’t put your trash outside. All inconvenienced charges you should pay.

When I first came in I was greeted by Mr. Warren , he was very pleasant to work with , not only did he show me around the property but he made me want to move in right away. The signing up process was very easy and fast , I did not have to be calling back and forth to check on my status which made my move in experience even better. Alanza Brook is a very nice property , I feel very safe going in and out of my apartment which is what everyone would want , the place is kept clean and if I do have an issue it gets resolved right away.

Enjoy living here, staff is friendly and courteous.

Update: I asked to be present during the Apartment Checkout inspected IN WRITING and they went ahead and did it without me and are demanding I pay 300+.Been here for about a month. My first month here there were a couple of security issues however I’m pleased to see the apartment management take the issues very seriously! So far they’re doing a great job keeping the community safe.

The best place Ive ever lived! The staff in the front office are super professional and honest, and they have a great sense of humor. The property is gorgeous, and VERY clean! Maintenance always gets the job done in a timely manner, and knows what theyre doing. I would recommend this property 100%! Keep up the great work!

The Alanza Brook Team is amazing!!!! Marisol, Anna Luisa, Emily and Alicia (AJ) are so helpful and knowledgeable. AND they have an indoor basketball court!!! Can’t beat that. I just love it here!!!

Please save your money and avoid this luxurious hood. I lived there for 2 years. They tripled my deposit to $900 when I was moving in, which I was fine with at first. I stayed in the same apartment for 2 years and asked them for a shampoo when I was renewing my lease and they refused. When I was moving out, they took my entire deposit and I still owed them some money. Thieves!!!!! Mind you, my car got burnt-out in this complex because I was parked near a vehicule that caught on fire. Management did not do anything. My Fedex packages got stolen in front of my door and someone else signed for me while I was working from home. Management did not do anything. You will randomly receive emails asking you to stay inside your apartment because theres a suspicious activity going on. Oh I forgot to tell you that one security officer got shot in the gym, and they closed it for almost a year. Theyre very rude at the leasing office .WORST EXPERIENCE EVER. Please look for somewhere else to live. Oh and I forgot, you cant grill on your own patio that you paid for, grilling areas always nasty and trashy. The gates always have a problem and remain open. Ugh... horrible place. And I lived in cheaper places that were way more decent and safer than this one.

Have lived at Alanza Brook since August 2018 and highly recommend this apartment complex, had an issue with parking and the office staff was amazing in helping me resolve this issue. Also live in a 2 bed 2 bath and the price is amazing. Currently renewing my lease with them today. Love the office staff!

I have lived in these apartments for over a year and if there is anything that i appreciate the most it would have to be the warm and kind welcome i receive upon entry of the leasing office. There are several people on the staff but in my opinion Warren has to be the best of them all. He actually makes decisions that are both considerate to both the company and the tenant.

I do not recommend this apt. After living there for 3+ years, I have to warn others. Management is awful, I’ve asked to speak to the manager a few times and have not been able to so far. I have called and emailed, no luck. After moving out, I received a $390 bill to replace carpet and to clean the ceiling…ridiculous. The carpet was not in a position to be replaced, maybe steam cleaned. I asked the front desk about this and they told me that the flooring underneath the carpet was the problem. What does that have to do with me? This is theft! The opening gate was always a serious issue, it was broken for months allowing people to enter as they please. There were several cars parked in spaces that haven’t been moved since 2020. Taking up spaces, tenants do not have reserved parking.There’s so many issues. No quality tenant deserves to be treated unfairly and as an atm. God knows all and I hope this never happens to anyone else.

I have stayed here for more than 6.5 years, and have seen 2 management changes, and with that have noticed this place moved from bad to worse.They removed the childrens play area. Parking is always a problem, they even cut down several trees to make more parking, but you do not get parking if you come late, and folks would park on the road side or at corners. Service issues etc, There are several issues, but then we got used to those and managed somehow. But the real issues are, the lease breakage charges, if for any reason you had to break your lease, be prepared to shell out 4 months rent, as they would charge 2 months penalty and would ask you to give 2 months notice. And even when I stayed for so long, they charged several heavy unreasonable charges for normal wear and tear, like painting for few pencil marks and no sheet rock damage. I had to move out between the lease, but I had my stuff in the apartment, as financially it did not make sense for me to vacate before time, and for the last 3.5 months I did not use water, but I was still charged more than $150 for water user, and they had no explanation for that even though my water bill says zero usage.In short, I would not recommend this place to anyone. Even if you ignore a lot of niggling issues, you would have to deal with a very mechanical/robotic management who is not ready to listen and improve.

What a nice place. Im just an applicant and I’m crazy to move in already, the ladies in the office always goes beyond excellent. Miss Luisa took care of us and was very nice, very helpful and on top of that she is bilingual which helps a lot. The manager Miss Salest was nice also and cared to come around to check on us and talk with us. The performance of this office is just outstanding.

I do not suggest living here! I used to enjoy living at Alanza Brook, but after the new management took over, everything went downhill. The recent negative reviews are true, as I also went through the same thing.The new management is money hungry, and will find any reason to fine you and take your money. Don’t even think about getting your deposit back when you move out! I moved out last month, and even hired a professional cleaning crew to do a thorough move out clean as requested by management. I left the place spotless, other than the normal wear and tear. To my surprise, they tried to charge me almost $1,000 in fees! These charges included $600 to replace the carpet even though there were no stains, and $70 for roach extermination, even though I did not have any roaches and when I did see one every once in a while, I was quick to put in a maintenance request. Basically, they try to charge the tenant for the renovation fees so they don’t have to!They love to find any reason to fine you and charge you fees. Do not be surprised if you get trash fines for putting your trash out for valet the wrong way, even though they don’t pick up every day like they are supposed to. Do not be surprised if you get a notice to vacate along with late fees if you pay a day late, even though their offices are closed on the due date so you can’t pay on time! The apartment management loves to implement strict rules even though they don’t have it all together themselves.Safety is also questionable at this complex. My neighbor had his motorcycle stolen, and when he asked to see security footage, management told him the security cameras did not work! Management is not proactive, and never holds meetings or get-togethers for the tenants. It was not until a sexual assault occurred at the complex that they held a meeting.I do not recommend living at Alanza Brook, as the management only cares about taking money from their tenants, with a total disregard for their safety and well-being.

Update: Since speaking with the staff the manager and her team have done there best to resolve our issues. Finally got not only an updated washer & dryer, but brands new ones. The parking issue they offered a hooded parking spot for a discounted price. My sister in law got a new clicker to open gate entrance for discounted price as well. They seemed very concerned with our issues, & solved them as best as they could. We highly appreciate them helping with our issues here. My previous review was not to get discounted prices of anything, but simply to let others be aware before moving in. Regardless we do appreciate what was done. Thank you Alanza Brook team!Honestly my family decided to move in here, because of the great reviews. We’ve been here for about 4 or so months now. The apartments are beautiful, but there are so many cons. The parking here is TRASH. They are trying to give out parking permits due to that problem, but we will see if that makes any difference. Which I highly doubt! In the mean time if you get home after 10pm due to work or whatever other reason. Expect to park on the side or as I have to do sometimes park in front by the office & walk with my two month old all the way to the last building apts. The washer was supposed to be replaced & updated. Never was. When you speak to the staff mind you it can be everyday about any situation. They will never remember what it is you needed. Definitely doesn’t feel like “family” as someone else stated in a review. Just seems like they don’t care. My main issue is parking. Just horrible!!!! I’ll give them a point for good security.

This is the worse experience that I have ever had in my life. The maintaining guys are nice, but the staffs in the office are properly liars, mean and they are not helpful at all. The apartments are normal design and old bathroom for the high price, and you must be the one who loves roaches if you want to live here. Roaches are everywhere, they said that they will use special pet control to make all the roaches go away, but they have never done that. They use some normal chemical for roaches, and of course the day after, roaches still run around. They dont let you have a chance to look at your apartment before you move in with many reasons. They just show you the studio, which very nice design. After they make you pay, and sign the contract, they let you in. That would be too late to change anything, or else you loose your money.The neighbors are properly the problem that you need to consider. One day, I went back to my apartment at 11 p.m, I saw a girl stand in the parking lot, talked to a man with just her underwear on. OMG, she was almost naked. After that day a week, I took my daughter outside for a walk, I saw my neighbor, who live next to my apartment, walk outside with a towel on. It looked like she just finished taking a shower and forgot to put clothes on before she went outside.Because I already sign a 1-year contract, I cant move out early. I am not recommend living here.

There are many cockroaches in that place, it is unpleasant, they also steal the apartments / balconies and they DO NOT DO ANYTHING !!.You also pay for a service that guarantees that our garbage is collected ... but only 2 times maximum 3 do they collect your garbage and you feel like you are losing money ... and it is ugly because it is supposed to be a guaranteed service and it is not.I hope this helps you make a decision whether to move to this place or not ... I happily moved and it was the best decision.

Anna is very helpfulShe did an excellent Job for getting my application approved in a single day and do rest of the process very fast. Apartments are very spacious and clean

These are wonderful apartments! Emily was an amazing help throughout our touring process, I would definitely recommend a tour with her if you can!

I recently moved into Alanza brook about a year ago and I must say I love it ! Appearance plays a huge role for me , and Alanza Brook Is always well kept , and always looks nice. Another reason why I recommend Alanza brook is because the office staff is absolutely amazing. The male in the office Warreen is always always hard working and is amazing at making sure you get the best possible service, while adding a great since of humor. The office manger Celeste is without a doubt the most polite person Ive ever met, she always provides you with top notch service and anything you need she makes it her number one priority. And finally the other manger Morgan is also one of the most polite people Ive ever met , shes always very hard working and also makes sure your needs are taken care of immediately

Hi to be honest I would like to mention I just moved here recently the employee are really honest and straight specially , Anna Luisa she helped me too much and she is doing really great job I am really grateful from her service and I really appreciated

This guy is very good at workI will take back the review given for the maintenance guy who showed up early to fix ac filterThis community charges very high when you are moving out,all the appliances they have are very old microwave oven parts were about to fell on me when i was in kitchen,this happened two times for me ,when asked for replacement they don’t replace and fix the broken parts with some nailsWasher and dryer in unit is very old,you need to run dryer 3 to 4 times at high temperature for the clothes to completely dry ,never replaced when asked.When we complained on roaches ,pest guys came couple of times and never showed up again,But you pay pest charges every month,main entrance gate was kept open all the time even in the night,which allows all the unauthorized people to enter,the charges was really robbing you when you move outThis was my experience as a resident in alanza brook

My roomte and I have been here for a month and everything has been great. Few issues here and there but the office staff will take care of you asap! Tai, Mariah and Kara are great. The place is amazing. Very calm, great tenants, it is pricy so it keeps people with lower standards away and keeps it classy. Gonzalo is the maintenance guy that has helped me the most and hes super cool. The gym is decent conditions, the pool is freaking amazing, I would recommend it to anyone honestly. You will see other people complain about parking and roaches.1. Yes sometimes parking gets full but theres always parking. Its literally an extra 30 sec walk, so thats in my opinion just lazy people.2.yes had issues with roaches but honestly as long as when I call they actually do take care of it.Anyways thats my review so far in my first month of being here. Thank you Alanza staff, keep it up!!😉😉😉👌👌👌

I used to live in this complex recently, all I want to say is that its a horrible place to live in. The only good thing about this complex is its location. However, it simply cant out weight other disadvantages. Its full of cockroaches! The walls are thin. If you are not a dog lover stay away, seen people dont clean there dog waste in front of your apartment and hard to find parking spots and even after they added few more spots recently. Too many break-ins and shooting incidents. And most of all, they find every possible ways to charge you with ridiculous amount when moving out and be careful.

I am a current resident who is very excited to move out. With the new management, things seem to be getting better on the exterier (new paint, stricter parking rules, stricter garbage rules, etc) but the staff seem to be rather distant than friendly. They also seem to be doing things without notifying residents beforehand.1. They gave a final warning to almost everyone regarding the trash bags. I understand its to help the community and keep the hallways clean, but how is this FINAL warning when we didnt have a first warning?2. They started painting the buildings, fixing concrete sidewalk, etc. and THEN notified residents through an email weeks later.3. They said they will issue parking stickers for all the residents and start towing cars that do not belong. This was supposed to happen mid-November. We are getting towards mid-December, and nothing has happened and we are continuing to have horrible parking.4. They are apparently re-doing the front office and did not even notify us beforehand. I walked over to the front office yesterday (12-9-15) because I needed something only to find workers redoing the office building. Not a sign anywhere to tell us where the temporary office is. We did not get any pamphlets or emails regarding this which caught me by surprise.This is just the management complaint.The apartment units are nice for the most part but have paper-thin walls. On occasion, I hear my neighbor snoring, which is just very uncomfortable and disturbing. I can hear everything my upstairs neighbor does.Location-wise, it is close to major points of interest; however, it is not in the safest location either. Several thefts have happened and also non-apartment residents trying to follow female residents home. I only see the security guy during the daytime but when I come home in the dark, I see them perhaps half the time. Not sure if they are patrolling and I just happen to not see them or they’re only there mostly during the daytime.I really hope things improve because it is relatively a nice complex with nice amenities. It can be better.

A nice apartment to stay in Houston. Easy and convinient access to Walmart, Target & Hillcroft.Apartment plan is good and spacious. Service requests are attended promptly by the maintainence staff.Marisol and Alicia are always ready to answer our queries and concerns.

Nice apartment, quiet clean. Security officer is on-site 24/7. Special thanks to Anna Luisa, She has been a great help for me.

So I wanted to wait until I completely moved in, out, and everything after was resolved before posting a review. But here it goes:I moved in January of 2018. My move in experience was phenomenal, Warren helped me all the way from the start to the move-in. I would also like to add that at the time they approved me to move in with a months deposit based on my previous record of having a broken lease. (A bit TMI but I was to be as transparent as possible) I also want to add that they communicated with me every step of the way and truly cared about giving me the second chance that I needed. During my 12 month stay there were some issues such as parking, minor criminal activity, (car break ins) and a change of management at location however Warren and celeste (I hope I spelled it right) remained there and celeste got promoted from assistant to manager of the complex. Ever since the change in management there has been much improvement! Security was beefed up, parking has been improved, and the vallet trash company has been changed for the better. Toward the end of my stay I ran into some issues with my microwave and got charged for something I considered wear and tear. I contacted the office and they advised the reason for the charge, and didnt provide a sufficient response. I went in the office to speak with celeste, and she explained why the charge was there and offered to reach out to the property management team to see what can be done. I ended up not getting charged but the fact that she took the time to explain the charge, and take it back to her boss made me feel like my needs were met even if it wasnt going to be reversed. Lastly when I moved out there was a long period of waiting for my final account statement due to some internal issues with office that has been completely handled. Today, I received a personal phone call from celeste verbalizing my final account statement and to sincerely apologize for the long wait and explained the issue to me. It truly meant the world to me to know that I was still considered a priority even though I was no longer a resident there. So.i took this time to post my experience at alanza brook.I honestly dont believe that there is an apartment complex that is perfect that doesnt have any issues. But my stay at alanza was a great one, it was quiet, fun, and amazing! I would reccomend this place to anyone.I personally want to thank Warren, and celeste for their amazing customer service skills and their professionalism in resolving any matter I ever had. I would also like to thank the owners for allowing me a second chance to live on such an amazing property.Justin Smith apartment 10208

I was apartment hunting and ended up at Alanza Brook Apartments, I walked in and I was immediately greeted by Warren one of the leasing consultants and the property manager Nikki (which doesn’t happen at all of the leasing offices and I’m HUGE on customer service). I sat down with Warren and he was super detailed with all the information I was looking for. He showed me a couple of different size apartments and he was very helpful and tentative to what I was looking for.

These people are dishonest and thieves. We moved out of the apartment after end of the lease contract on September 2017, and they informed us that some of the deposit will be used for minor repairs and cleaning (though we left the apartment in a very good condition) and that they will return us the remaining of the deposit within 2-3 weeks. However, that didn’t happen. We went to the leasing office 3 times and reminded them about our deposit, and each time they say a different excuse.Now we are in December 2017 and we still haven’t received our money back!Obviously these people really deserve to be sued!

I lived in Alanza in past. It used to be vibrant, full of warmness from staff, and management but not anymore. Alanza doesnot have good management like past. I booked apt remotly without first hand seeing trusting Alanza. I entered house first day, i found full of cockroaches everywhere. I am asking and complaining for past 12 days to transfer me to some other unit but no response. Incidents of theft has increased. This is not a place to invest your hard earned money. I have forced to live in the apt with cockroaches, they are everywhere on food, sink, floor, caroet everywhere. Very very bad experience affecting health. Planning to move out when term expires!8/17/2018 - Apartment management did respond to my repeated requests; And Transferred me to a different unit by taking transfer fees of more than $300 after a month. My thanks to management.

Well if I can give it 0 stars I would. My first time there along with my sister and babies, we were looking for a 2 bedroom 2 bath apartment but this lady that was working in the front office which she didn’t even present her self was the RUDEST Lady I’ve meet. I Probably wasn’t dressed up all nice like I normally do but sometimes you get tired of dressing up all nice everyday especially when you go to work, but really I don’t know what she was thinking. I’m a manager at a Restaurant and I wouldn’t treat my guest that way at all. Anyway After she gave me the information I needed I had to ask her if we can see the apartment because she didn’t asked us at all, she then escorted us to an apartment didn’t even mention the pool, she left my sister Babies and me behind like if she didn’t care about showing or talking to us about the property, we then got to the apartment she was supposed to show us and she was on her phone instead of talking to us about the apartment. Well at this point my sister was really mad and she just wanted to get out of there already. We did looked around but we felt not welcoming at all especially from that lady that I don’t know her name. We came in on the 11/21/2019 Thursday morning. We never did disrespected the lady at all we were very professional to her but we would NEVER RECOMMEND ANYONE TO MOVE HERE AT ALL. If that lady doesn’t care about the guest I can just amagin the customer service there. EVERLY APARTMENTS, MARQUIS APARTMENTS, PINEY POINT APARTMENTS know how to take care of there guest better than Alanza Brooks apartments. I’m sorry to even took my time to even bother looking for an apartment there. Well I know now for sure I won’t be moving to Alanza Brooks thanks to that lady.

Great place to live. We recently moved here and we are glad we chose Alanza Brook Apartments. Luisa has been of great help since the very beginning. The community is very quiet and safe.

These apartments should be called Alanza Crook! These are the WORST apartments I have ever moved in Houston. Granted the apartments are nice, the management staff is terrible! They will not work with you, they create outrageous charges and fees. They are just overall rude! One time I went to the office to get a package. I stood in the office unacknowledged for at least 30 minutes only to find out my package was not there. I called 5 minutes after I left to find my package was there. Not to mention a woman was raped here in building 12. They let anyone move here. They focus on the wrong things instead of trying to improve their customer service! Alanza was better off with GREYSTAR!!! I would rate 0 stars if I could....GREYSTAR PLEASE TAKE THESE APARTMENTS BACK FOR THE SAKE OF FUTURE TENANTS.

I used to live in this complex recently, all I want to say is that its a horrible place to live in. The only good thing about this complex is its location. However, it simply cant out weight other disadvantages. Its full of cockroaches! Its full of cockroaches! Its full of cockroaches! The walls are thin. Its hard to find parking spots. Too many break-ins and shooting incidents. And most of all, they find every possible ways to charge you but when you need them to fix anything, they come in slow. Anyhow, I do not recommend living here.

Lived here for 8 months and then I moved out of this state. Very good community apartment.We were given with bad kitchen cabinet which i forget to inform the ppl before signing the lease.They charged me more for that during my closure of lease.They gave me 6 months lease which is great. I think most of apartments not giving this option. Monthly lease available if you opt more than 6 months lease.This option helped me to extend my stay before i moved out of state.Clean carpet, nice AC, cabinet etcc are good. Peaking is really tough one if you come after 7PM. Clean environment and you have garbage collecting team come every day evening. They charge 30$ for this additionally.Cons: 1. seems to be gated community but gates remain open at most of the time which causes insecurity to the apartment people.2.Lease breakage is hell. Initially they will tell its easy to do but trust me dont believe them. My friend faced issues with them.3. They made play court shut. I think some bad things happened but they wont reveal the reason4. Its tough to get initial security deposit from them. They will find reasons to do so. So be careful before you close the lease. Make sure management ppl see the apartment before you leave otherwise they will definitely charge you more even you give it in good condition.Make sure you talk with the management ppl about all terms and conditions before you sign lease.

It seems a lot of people complain about cockroaches. I do not see this as a big problem. We do see single cockroach once in a while, but its not a big deal really. EVERY apartment I leaved has cockroaches. This apartment has the least of them!OK, the good side:1. Location is great! You can walk to Walmart and AMC.2. I feel safe myself. There are police officer patrolling all day long including late at night.3. Staff are very helpful and friendly.4. Buildings and interiors are new and clean.I have been in three apartments in Houston. This is definitely the best!

One of the best and safe Apartment complex in the neighborhood. Cheyenne luttrell made my move in so much easier by finishing up the paper work in a timely manner. She is the best employee of the Alanza Brook Apartments.

Honestly DO NOT MOVE HERE!Since the new management has arrived its been so useless. They dont care about their residents at All! The manager like that one person in life youd never talk to ! Hes very condescending and rude ! A lady ran her car into a bayou behind the apartment and had to crawl out of her car and out of the water to get back up to the apartment and the first thing this man says to her is I hope you know youre paying for that , right ? I mean how can someone be so inconsiderate? They are painting the buildings an ugly red that looks cheap! They have a useless security guard who is a total waste of money and time! The gate is always broken so strangers can come in any time ! I always feel like a bother anytime I go to pick up packages because they look at you as if youre wasting their time ! DO NOT LIVE HERE! The walls are thin you can hear everything your neighbor is doing and they can definitely hear what youre doing ! Its next to a motel looking apartment ! There are CATS EVERYWHERE !!!!!!!! Its infested with nasty street cats!! Honestly I cannot wait for my lease to expire April 30th ! Thank God!!! This place is trash !! Oh yeah speaking of trash. When the new management first came I guess they wanted to come in with an iron foot! They sent us a FINAL WARNING about something we never got a first warning for! They threaten you as if this is the only apartment in Houston!

When you come to tour, here is what you hear as answers for tour quastions, we are a new community, pest control is here every week, we are working on parking permits to solve parking issues.Here is reality:This community is infested with roaches, grounds are extremely dirty, and a lot of residents here do not know how to live in public, they would just litter anything on the stairs, its impossible to park after 7:30, eventhough they said they ll fix the issue 2 years ago, i had to leave my car out several nights, and stay worried about it as mugging and stealing isn’t a strange thing here.The pool closes often for a few days, they don’t change light bulbs for you, if you need maintenance they will fix the problem after days.This is not a new community, it was renovated years ago, the actual building is very old, the mirrors have a lot of permanent stains.People would walk their huge dogs without a leash, and conveniently forget to pick up their gift to nature.

Friendly staff , very down to earth. The apartment security guy Armin is always professional and courteous.

Terrible management it took them two years to fix the parking issue, there was couple shootings in the property and the management are not very professional, I am here for over five years this place used to be great 4 years ago with the previous management but not now. they have bad attitude and they dont get work orders done until you pressure them. appliances are old, cheap carpet, bad wall isolation and you hear noise all the time. they keep raising rent without taking care of the property. this is my last year here for sure I cant wait to get the hell outta here

Update: The Alanza Brook manager Seleste contacted me and kindly revised our charges. Thank you so much Seleste!!!! ☺️Original post:DO NOT MOVE HERE!!!!! I REGRET EVER SIGNING A LEASE AT THIS APARTMENT! The management and staff here are greedy and will rip you off at every chance! If you value your personal safety and being valued as a resident, SAVE YOURSELF THE STRESS THAT THIS PLACE WILL CAUSE YOU. 1) This apartment is not safe. Within a month of us moving here the basketball court was shut down due to a shooting. Yes you read that right. A GUN SHOOTING. During our year stay here there was every thing you can imagine: car thefts, apartment breakins, etc. 2) We were only given 1 remote for the gate and when we asked for a second one we were told that we would have to pay $30 (and later told $50) to obtain a second remote. Apon moving out I noticed that the lease agreement stated that we would receive 2 access devices for the gate. I did make them aware of this and they had nothing to say in response. 3) We were charged over $400 in fees apon moving out even though we followed the move out procedures TO A T. We vacuumed every inch of the carpet and cleaned all of the appliances. We were charged as if we had left them dirty. I believe that this was because we had credit on our account and instead of paying us back our credit, Jessica (the woman who conducted our apartment walk through), added on extra fees to reduce our credit. We cleaned the apartment MORE than an everyday person who does not own a cleaning company can be expected to. When I called the office to inquire about this, I was told that we are automatically charged a portion of the price that the property has to pay for the carpet to be shampooed. THIS IS NOT WHAT THE LEASE AGREEMENT STATES. The lease agreement says that we will be charged for the cost of repairs or service because of a LEASE OR RULES VIOLATION; IMPROPER US; OR NEGLIGENCE. None of which we did. I called the property and spoke to Jessica and asked her if we had done any of those things and she refused to answer the question because she knows that we have not. I am extremely disappointed in this property. I did not expect this kind of malicious treatment from a property of which we had been upstanding residents. I expected them to at the very least honor their own lease agreement - which they did not! STAY AWAY. I wish I would have.

I love live in here, it’s very nice apartment and front desk Anna perez is very kind nice and friendly, and professional.❤️❤️

I am glad to be part of Alanza Brook Apartment.Maintainence service is very good and prompt resolution of your problemApartments are very clean and spaciousGood Security as well, 24/7 security service

I appreciate Anna Perez for assisting and answering all my questions in a timely manner. Again, I appreciate them!

Alanza Brook is really clean property and it has great customer service. The office staff are very helpful.

This is the first time I am ever going to post reviews and I am doing this because of how AlanzaBrook is wrongfully asking that I pay a debt. I have stayed in two different apartments before Alanza in the Houston area and I got my deposit back. In this case Alanza is asking I pay for a carpet that went through normal wear and tear. FYI, I did not have kids or pets but they expect me to pay for their very low quality carpet. I wonder if they expect I should float during my stay of 15months. I have moved on to a purchased home but now I have to deal with collections bugging my phone. Even Alanza did not even factor in my deposit that I paid. If you want to throw away about $1000 to be paid for the carpet after moving out or go through the process of suing the apartment in small courts you can go ahead to move into this apartment. I am in the process of suing them at the Texas Justice Court for unlawful collection of debt and they will be reported to the Better Business Bureau as we former tenants have rights of our own.

Instead of paying your tenants deposit back, they asked me to pay 300 more, just because I forget that I left one can of brand new Coke in the refrigerator. This place is pure scam, every single perspectives. The workers in the lobby office, idk what kinda mess up person can work there and ask random peoples money like they got it from street floor. You should truly ask yourself how mess up can you be to work for such a company. and for whoever sees this, RUNNNNNNNNN as far as possible from this place.

Good place to stay for everyone. @Anna is very helpful through out the process until we get the keys

Best apartment ever. Kinda luxury with comfort and not too expensive. I will be staying for next 2 yearsManagements are great and would help with whatever problem. The parking is kinda of stressful at times but overall it’s 90+ apartment.

I was so happy with my leasing agent@Alanza Brook Apartments; they are so nice; and try there hardest to get you approve. Go to my girl, Luisa perez; She will take care of you thanks.

If I could rate this place a 0, I absolutely would! The management staff are terrible! (Excluding Salestria, whom was very helpful). However, Kara should probably reconsider what she does in life. I recently applied and was denied, well my co-applicant was denied and they refused to allow me use another applicant on my application or refund me the $250 holding deposit. Everyday I called them and everyday (conveniently) either their Manager, Jennifer was supposed to call me back with a response and never did or my phone calls simply would be ignored unless Salestria was there. Theyre thieves!!! I battled with Salestria about what was actually in their rental agreement policy and what wasnt in regards to them trying to take ALL of my money and still denying me. They completely went against what was in their own contract!!! Im sure theyre probably used to getting over on people, but I was the wrong one! People, please read your contracts thoroughly because the staff doesnt even know, let alone honor whats in their policy agreement.

Wow! Just wow! Such an amazing customer service! Luisa and Marisol are such great people! They are always helpful, understanding, and will work with and for you no matter your issue.I definitely recommend this place!

I love living at AlanzaBrook. Great Property ! Marisol , Aj, and Luisa always accommodate to my needs. They all take that extra mile to make sure there residents are satisfied!

Anna Luisa,Marisol and maintenance are great. Best apartment to leave. Jose Quintanilla is amazing!

Most of the reviews are requested by staff.The staff are nice but they wouldn’t negotiate or wave any fees on move out expense.We left the place in a very good condition yet we were charged staggering amount of fees on cleaning.

I am living in this APT from last 6 years and extended my lease for another 9 months recently. Thanks to the management especially Miss Anna and Kareena for being very flexible and co operative with us.

One of the worst apartments you can live in Houston. At the time of move-in they will give you apartment with so many broken things but at the time of leaving, they will charge you hundreds of dollar to fix them and wont even fix them.

Just moved to this place 5days ago, apartment 3107 love the apartment style but I’m really disappointed with the welcome cause they haven’t clean before we move in, everything was still the same like the others people who used to live over there left , everything was dirty, nothing have been clean , can’t even put my food on the microwave, so dirty and smell, the fridge dirty and a lot of insects was inside and everywhere. Have to clean all by myself before I put my stuff. Can’t say all! Never move into a place and have this kind of welcome. Even we talked to them they still haven’t send nobody to check or clean anything. Just so mad right now.

I like the place.The maintenance guys are superb.The office staff is very friendly & cooperative with any issues we have.Manager excellent.Ms Luisa excellent every time.It’s quick.I miss this place.If at all plan to rent will be there for sure.👍👍

Move in process was very straight forward and easier.. All the problems were solved within no time.. Complaints were addressed within a day I really appreciate people who helped us..

My experience for 2 year is great , the leasing office staff was always very friendly except the new manager her name Marisol Pimentel , she is a nice lady .

Jose Quintanilla was amazing he came right away and fixed my issues. He was very professional and knowledgeable. The community is amazing and they are very attentive

After spend 2 years in Alanza Brook, I will not recommend to Leave there. No safety. Be prepared for extra one month rent at the time of leaving. If you want explanation then you have to visit more then 10 times and then you manager will not be available (after taking appointments). New staffs are horrible. You have to wait long time get Maintenance service.

I submitted an application and paid a deposit and application fees and they denied me and said I was not eligible for a refund like wth.... Just because I am a alien resident from France, my credit score and history is recent so they called me a fraud...wow !!!! I will go call a corporate, Im very familiar with the fair housing act, just because I am not from this country they think they can discriminate. Fine!!!

Luisa and Marisol helped me out perfectly well for the transfer process, it was a really seamless process from her... A big thanks to her :) appreciate it.

WORST APARTMENT EVER! AVOID AVOIDCounting down the days till the end of my lease. For so many reasons:- They lie to your face. I signed my lease in september and they had already closed down the basketball court because security SHOT a kid. But, they lied to my face and said oh we cant go in right now to see it, my clicker isnt working.- They dont fix anything, just bandaid it. Didnt have a working toilet when I moved in and they tried to charge me for it. 8 months later its still barely useable.- Its pretty ugly, Im embarrassed to have people over and Im still a college student. Even my parents asked me to move because they didnt feel good about me living here.- PARKING! The days Id get off work at 10, I would have to circle and circle to find a spot usually very far from my apartment. So many covered spots always empty. They gave permits but dont honor them because the spots are always full with randoms.- My check got returned for the first time because my tuition payment went out the same day and I got charged $200 in fees with no first time forgiveness.

Really loved the apartment . Maintained welled

When we found this apartment we were really happy because with the location and how the layout and the look of the apartment. But before I start speaking about the main reason why I needed to move out of here ASAP, let me speak of some of the cons. CONS-location, the layout of the apartment, wooden floors, the staff, maintenance,the back of the complex parking isnt too bad. So as you see there many good things about this apartment but for me the deal breaker was construction of the building. The walls are PAPER THIN!!!!! All day i hear our upstairs neighbor walking around, talking, phone ringing etc!! Sure you would think maybe we just had a very rude inconsiderate neighbor but so far we had two different families staying there and the same noise level. It gets so bad sometimes I choose to sleep else where for the night for me to get a good night sleep. So if youre thinking of leasing with Alanza Brook make sure its on the 3rd floor.

Love living here! Office has a positive energy and work orders have been completed in a timely manner! Definitely recommend Alanza Brook to all my friends!

Worst place to live, Because of the new management.They spy on you and send you TICKETS with photos, If in any case they make a mistake they make YOU to pay for their mistake,I would say this complex turned from a decent place for living to hell just because the new management is not actually management theyre just a bunch of CONTRACTORS that take your money in front of your eyes.NEVER RECOMMEND IT!!!

The worst experience I ever had very bad customer service. The apartment very poor and cheap made you hear your neighbors talking and everything they do they over charge on the original amount you agreed with them every month is is different price and on move out they charging me $1400.00 claiming the apartment need new paint and shampoo the carpet.

After they change management everything went bad. They treat people like trash. People get in the complex to rob cars, apartments, I have even seen how they jump the fence after they rob. in the morings I have seen cars over bricks. They put a gun on one of my roommates and steal her phone and belongings, she had too move bc of that. The swat have been there abour 3 times with special forces looking for drug dealers. Guys do not live there. Is extremely dangerous and you can get kill or rob any day.

Horrible customer service wouldn’t recommend anyone to move here. Luisa gave me the run around every time I asked a question about my application it was an “I’ll call you back” she didn’t seem to know anything about her job. It took a week to see if I was approved or not after getting the run around I decided I didn’t want to move forward so I requested a deposit refund. The so called manager didn’t even know her supervisor or corporates number just a bunch of lies & very unprofessional!!

Pretty quiet apartments, staff is nice and work orders are done quickly. The apartments are older but they are still well kept and the pool and basketball court are nice.

Avoid! The worst experience ever with a management! They change all the time and each time worse ruder more unprofessional((((Greetings!With whole respect guys to you , but if you did your job better you would be able to find it and if you were more professional helpful and cared about your residents you would know what led your residents write such reviews.

Its a nice, Clean and safe place but unfortunately very bad management Every time I need something I have to call several times and go to the the office several times to get what I need,its simple things that doesnt need this lacking. My main issue was and still is the main gate, they give you clicker to pass but never works so I always have to wait for the security to open it or to call the lease office to open it.

I would love to leave this beautiful review for Ms.Anna she such a great person she always assist me and my family and she is so awesome we love it here at Alanza Brook

The apartment complex has inadequate parking spaces. I end up paying over $1300 a month to come home to nowhere to park my vehicle. I work late and when I came home there were no spots open except for open covered carports. My vehicle was towed and I had to pay $230 to get my vehicle. The apartment office just shrugged their shoulders and said there was nothing they could do and that I should park my car across the street in a not so favorable neighborhood. Heres an idea, try monitoring the people that are parking in the apartment complex and have the guests park on the other side of the street so the residents can have a spot to park...since they are in fact the ones giving you money on a monthly basis.

Excellent place to live in and make it home

Great property! Lived here with my son, and always seen kids playing in the complex. Safe and quiet place to live. Management is very respectful and helpful.

I am about to move in and my experience has been really great! Mariah, my leasing consultant, has answered all my questions promptly and Im excited to start living at Alanza.

Great and peaceful community. Friendly and professional staff. Marisol, Louisa and have been very responsive and helpful. Maintenance is done in a timely manner.

In times like this you need a staff that not only works with but listens to your needs and bends over backwards to make you have a safe home. Aninita was not only professional but knew my situation as soon as I hit the door. I feel Im not a number but a family member. Come and join the family.

Nice property staff are awesome

So far my experience here at Alanza Brook has been good. No problems when getting an issue fixed promptly. The office staff has been very helpful!

Dont recomend at all , they really are charging for their regular wear and tear maintenance that should be expected at end of lease ,and charger it to the tenant , we left apartment looking the same as we get it and got charged more than 200 plus the 200 deposit .

Place is really clean and the leasing office is working hard to make resident happy. Thank you for all you do for us. Thank you Luisa.

The place is amazing, safe, and comfortable for someone like me international and have a family and kids to take care of. The people there are friendly and helpful especially the ladies at the office.

I came in a few days ago and was helped by AJ and Marisol. They were really nice and patient with my dumb questions (first time renter) and made me feel comfortable. They’re definitely at the top of my list for the fall. 😊

Anna was a great help when I moved in.Even with issues and concerns. Anna is the most friendliest person I have seen.

I am currently leasing here and the process has been great. Since I went for a tour and information the staff has been friendly. Salest has been the one helping me and my process has been easy going so far. She has been kind an helpful in answering my questions.

I at one time found this the greatest place to live with the staff they made mee feel a part of the community but one day starting with Maria Luisa I noticed they were no longer friendly to me for no known reason have you ever heard of being at the wrong place and wrong time I had a incident that took place at HEB and the cops came to question about me to the leasing office well the staff at the leasing office has took the law in to there own hands and assumed I was guilty with out me even going to court yet my lawyer had told me the cops went to the leasing ofqqfice to ask questions about me this was around the time I noticed the leasing staff was no longer friendly with me what ever happened to incocent I till proven quilty Maria Luisa was the one that had the biggest issue with me well I had my court I was not charged with anything seeing how they treating me I know they would not renew my lease it when it came time so I got up and lef thank you Maria Luisa for not making me feel wanted in my own home

Marisol!!! And AJ and LusiaThank you so much for your kind words, We really appreciate you taking the time out to share your experience with us We count ourselves lucky for customers like you. We look forward to stay with you again and again in

I got the best experience with LUISA PEREZ, she is a profesional, always ready to fix any problem, we need a leasing profesional like her in this office, I hope to see you again, thank you for your service 👏

I came to inquire some information today on renting an apartment home.And needless to say I was impressed Alicia took her time to answer all questions as professionally as she could. I would definitely recommend!

Friendly community, great commute from restaurants and stores, and overall enjoyable complex to live in! Great staff and huge shoutout to AJ for helping out tremendously when we first moved in. Thank you!

I have families living here and I am worried for their safety I heard there was rifle fires at residents vehicles last week and the rent is crazy, over 1500 for 2 bed Apts, this rate is super high for a place like this. I really dont want my families live here anymore

Avoid living here. New management people is horrible, apartments are in very bad condition. No parking and in addition to all that every single weekend a was able to see the result of how they break into apartments and cars, steel wheels, police was always involved in something inside that complex.Just not recommended

The apartments are beautiful and the office staff are all super nice and helpful! AJ really knows her stuff there, so the choice was easy!

I live there. Management is good, especially if youre dealing with the leasing professional Kara, she has taken of everything in my new apartment and shes very helpful.

Good apartments to live in . Karina and Anna Luisa took care of our move in and addressed the issue on priority ..

Alanza brook are very nice ApartmentsI have been living in this Apartments for five(5) yearsVery nice and coolSecurity 100%Thank you very muchSalest RobertsonCommunity Manager .

Best staff ever!! Especially Anna and Paula.

Hello, it is a very nice place, all the staff are very good and very respectful, the apartments are beautiful and clean Marisol pimentel

I don’t recommend this at all. One of the staff person named ALICIA is very rude, she is never willing to help others rather than giving vague answers.

I lived hear two years and it was a great experience. This complex is safe, clean and friendly.

I have enjoyed my stay in Alanza Brook, we had our discrepancies but they were able to help. I would recommend to my friends and family.

Forget your deposit and they will charge you ridicules amount of money for cleaning for shampooing their carpet.Not worth it.

Love living here! Everything gets done as you request. And the front office great customer service. Luisa is the best!

Emily is such a helpful and informative individual at Alanza Brook, always helps with the issues I bring up.

The management has recently changed. I miss the old management alot. They actually cared before. I absolutely hate living here. Some of the staff in the front office staff are RUDE and belittling. They have a lot going on so I am trying to give them a chance.

Glad i have 3 weeks left to leave this place, people getting shot , break ins , if you have a family dont live here , this community is not safe , since they have new management this community became scary , obviously anybody can live hear , they would let people park in your paying spot , you complain , manager will tell you to call the number for the tow truck , if you talk to the person who parked in your spot he would threaten you , well the good things about it , if you know the manager you are allowed to have as many guest as you want to share the pool or basket ball court , i live here and i couldnt swim with my kids because one resident has 22 people in the swimming pool , you call security , he said he talk to the resident and she has the ok from manager, so basically this place has no longer young professional people with their families , now all thugs and i mean it all thugs , obviously if you have a bad credit and and criminal history you can live here , you can pay a large deposit and you are welcome , i hope corporate office would read this , BE AWARE , IF YOU LOVE YOUR FAMILY AND WORRIED ABOUT THEIR SECURITY DONT LIVE HERE , PEOPLE GOT SHOT IN HERE 2 DAYS AGO ,

Its a nice apartment with alot of space. Staff is super friendly. Common areas are well maintained.

I have been living at Alanza Brook for 6 years and I love it! Costumer service is great and the pool is so relaxing !

Staff have consistently been proactive with problems arising from crime by hiring armed guards and ensuring only one gate for entry and one for exit They are committed to community security and ensure my family feels safe at all times Service requests are dealt with in a reasonable amount of time, value for the price is great as well

Mamagemnt staff is very rude and keeps warning me with breach of contract and eviction witch makes no sense. Staff needs to learn how to talk to people properly. Horrible place to stay

Just moved in beautiful place love my new apartment.! Thank You Warren for everything for helping me sorry if I spelled your name wrong lol.! Also thanks to celest if im not wrong with the name but thank you so much for helping me too.! Love Alanza Brook

Im very thankful for Emily, the only one in the office that helps me whenever i need it.

Security isnt pleasant, He doesnt speak and Ive witnessed him harass only African American children and adults its so sad! *I JUST HAD TO COME BACK TO UPDATE MY REVIEW BECAUSE I WARNED THE OFFICE ABOUT THE SECURITY GUARD AND SO DID OTHER AFRICAN AMERICAN FAMILIES. NO ONE DID ANYTHING TO FIX OUR CONCERNS THEY LET HIM GET SO TERRIBLE THAT HE ENDED UP SHOOTING A BLACK BOY TWICE LAST NIGHT THAT HE WAS ARGUING WITH FOR KICKING HIM OUT OF THE BASKETBALL COURT! HE HAS A TAZER THAT COULVE BEEN USED INSTEAD. THIS SITUATION COULD HAVE BEEN AVOIDED IF OUR COMPLAINTS WERE TAKING SERIOUSLY WITH CAUTION BUT NOBODY DID ANYTHING TO PREVENT THIS FROM HAPPENING* dont move anywhere where your concerns go unnoticed and over looked! I saw everything happen in the parking lot on my way to the store the news report is false 4 men did not jump on security I was a witness

Apartment hunting, and have read the reviews,...called on the phone to get some information of location and price, I was basically told that I was waisting her time and to check the website if I need information. I will not consider this property for my future residence. I would not be able to deal with such ignorance and discourteous group of people.

The please is clean and safe , I love the police that guard during the day and the service offered by the leasing staff specially marisol .

The management and maintenance team has always responded promptly and kindly to our needs and concerns so we appreciate all theyve done for us

Great customer service from Anna .She helps us out in professional manner.Thank you .

This neighborhood is so nice to live in. There are plenty of families and kids outside. The office staff are very helpful.

A peaceful mirage in the midst of chaos. Truly good place with an excellent value for money apartments.

Cheyenne Is a complete sweetheart . Helped and asists me with anything I need .. She is the best ! Great neighborhood .

First day at the apartments and I loved Luisa Perez energy, going to the apartments, I love the whole outside and then going into the apartments I loved everything

We are so thankful from Lusia attitude behavior help with us so finally if she is not here we will leave in that as well

Thanks the attention is excellent they are attentive and friendly the apartments are very nice and clean

Alanza brook it’s very bad apartments I don’t recommend anyone to live there I used to live there in the past and has very bad experience with them when we finish our contract they changed us 2000 for nothing I don’t know whyThough the apartment was clean the charges for carpet 800 what kind of carpet it cost 800 I think they renew the apartment from my pocket very bad management and stuff I don’t advice anyone to think live there

One of the good place to stay. From last 1 year it’s pleasant stay. Community staff is professional.