Country Club Place Apartments

950 Villa De Matel Rd, Houston, TX 77023, United States
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Country Club Place Apartments
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Ch
Review №1

I have been living here since September and the leasing staff is amazing! This was my first apartment and they were kind enough to walk me through the process and be very patient with me. They are also quick to communicate if there are any issues. The neighborhood is very quiet and close to the supermarkets and public transportation.

MJ
Review №2

I had a disappointing experience at this apartment complex. When I informed the receptionist that I’m a full-time student, I was assured that would not be an issue. However, after paying the application fee, I was told that proof of monthly income was required—something they failed to mention initially. To make matters worse, they offered no refund for the fee, even though it was paid right before this requirement was disclosed. This place communicates poorly and will fight you tooth and nail for every penny they can get from you.

Ca
Review №3

It took us a while to find a good environment of living, luckily we found this place, clean safe, quiet. I read a few bad reviews and was skeptical at first, I’m glad I came to check it out before leaning into to bad reviews. Senaida helped us through all the paperwork and showed it around in the gulf-cart and the unit looks great thank you guys

Ru
Review №4

Was very interested in looking into this place...but I have a friend that lives across the street and at night it gets very ghetto there. On New Years night they had residents shooting guns into the air up until 5 am. Constables drove by twice and no investigation was done. Apparently they have cameras 🙄 but yet they cant determine which of the residents were shooting in their own parking lot. Dam SHAME.Not safe at all especially if you have children. They dont seem to care we made complaints to their office and just got the run around from some snobby girls that work there. I am not even going to waste my time. The property does look nice but if the residents are allowed to get away with this activity its not worth the risk

Xa
Review №5

Amberly located my lost package and was helpful in explaining some of the delivery processes at the apartment complex. She was pleasant to talk to and very timely in getting answers to any questions I had. She provided excellent customer service.

Ju
Review №6

Senaida was very helpful and informative on any question I had. It made the process to sign my lease and move in so easy and fast. Thank y’all so much.

sh
Review №7

Senaida helped me through the whole process and of course her coworkers. Senaida listen to me very well and made sure that everything I asked for and didnt ask for was all taken into consideration and she made everything work our process was full full of ups and downs but overall it worked out perfectly and I am thankful for the whole team over all because this was a last minute quick move and we got her done very professional and real because you know at some apartments they become robots but theyre actually real people who listen so so far I do believe that this will be a good place to consider if youre looking for somewhere to stay especially if your kids go to school around here very quiet so far very clean as well and the people so far are kind not standoffish

Al
Review №8

I have been living here since July 2020 I like the area, everything is nearby and there’s a good elementary school within walking distance. Apartments are spacious and are fair in price. However, there are mice, the neighbors don’t clean up after themselves, they throw trash everywhere, outside of the trash there’s a lot of garbage. They smoke and drink and leave all the cans and bottles on the stairs. Some neighbors have loud music and parties right under my window every weekend. The property has said there will be consequences, yet I don’t see anything has changed. Now that my lease is almost up, they are raising rent by $200 which I think is too much, especially since we have been good renters and always paid on time, there should be some sort of motivation on the properties’ part to keep good renters not make them want to run out.Update 5/2021 After speaking to the office manager they worked out something affordable for me and my family, so we renewed the lease. Keyla, the manager was really understanding. However, after sending the maintenance guy to cover up some mice holes in the apartment, we caught three more with mice glue.Update 02/03/2022 we finally moved out of this place, it was safe and some neighbors were friendly, however while moving we caught three more mice. It is unfathomable that after 1 year of living there, they still had the same issue. All they did was place mouse traps, but they never did actual pest control. This is not healthy specially if you have kids that pick up everything from the floor.

Ma
Review №9

Love their leasing agents there really sweet and maintence is really fast nice 🤗Senaida and Amberly are really friendly been here for a week and i havent had any problem !! I geel super comftable thank you

Te
Review №10

Country Club Is A Great Place To Stay.! Amberly… Senaida And the Property Manager Alexus Are Great People & Very Polite When It Comes To Helping The Residents… I Would Highly Recommend Their Business At Anytime.!! Hope Everyone Have A Blessed & Prosperous Day.!

me
Review №11

I recently moved here from out of state and amberly made my transition soooo smooth !!!! Most definitely love love love my apartment and they most certainly go the extra mile to make you feel welcome!

Ja
Review №12

Thank you so much Senaida! She answered all my questions from the moment I initially called , to me coming in and having a tour. Thank you for being so attentive!

Ji
Review №13

I was astonished to find such proximate apartments to my job that offer great rooms at an excellent price. Grateful for Senaida that when about and beyond to help me an found the best one for me. Profesionalism, friendly, premium location, and rooms. Thank you very much for yoy kindness and patience.

Ma
Review №14

Amberly is a great help! She helped me with my insurance and took the time to call a representative and get my issue resolved.

Na
Review №15

I just moved here its been about month and the staff is very handsome on an its going good so far with the help of Amberly everything went smooth with the move in I would recommend for your first apartment move in. Like she help me all the way through even if I got overwhelmed ❤️

Ga
Review №16

Great experience living here at country club place apartments. Emeri is always very energetic and helpful in the office. Any questions I have or any issues I may have in my unit shes always on top of things! She is a wonderful asset to the company and always makes me feel welcome.She is amazing super sweet. Super super nice. I plan on living here for a long time because of her superb customer service skills.

ja
Review №17

Great experience living here at country club place apartments. Keyla M. was very attentive and helpful in the office. Any questions I had or any issues I had in my unit shes was on top of things! She is a wonderful asset to the company and always made sure for me to feel welcomed.She is amazing & would recommend her to any of my friends when I tell them about this place.

ju
Review №18

Very nice place to live, very quiet, excellent location. Amberly is very professional and very quick to respond to any needs I have. Highly recommend these apartments.

Et
Review №19

For me Ive enjoyed it. It is simple living, with elementary school across the street. I am content with it and enjoy spreading Gods love to all the neighbors

An
Review №20

I had a fantastic experience working with Norma during my apartment search. Her knowledge, professionalism, and friendly demeanor made the leasing process a breeze. She was always prompt in responding to my inquiries and went the extra mile to ensure I found the perfect apartment. I highly recommend her services to anyone in search of a leasing consultant who truly cares about their clients needs and satisfaction.

St
Review №21

Hands down the best experience I had while searching for apartments. Emeri was a big help very respectful and she gave us amazing customer service. If you want things cleared and we’ll explained ask for her. Thank you for all your help you are an amazing asset to this apartment complex

Ma
Review №22

This apartment building is beautiful. Wonderful concierge service and amazing leasing staff. Jerrica is incredible! She works with you on finding the perfect unit that fits your needs, also an amazing leasing professional. She is patient and kind and very well knowledgeable any questions you may have. I look forward to moving in my new home. ⭐️⭐️⭐️⭐️⭐️

Je
Review №23

Beautiful apartment complex. I helped my sister move here about 2 weeks ago. The staff is so sweet and welcoming. Emeri was such a big help you can tell she knows what she’s doing. Keep up the good work. I may need to come move here next.

ch
Review №24

While on my apartment hunt. A lot of leasing agents grew impatient with me and my needs but not Emeri! She was so helpful I really appreciate her for being so kind and working with me. Although I ended up finding somewhere closer to my job I would recommend living here based off staff alone.

Ma
Review №25

Norma exceeded all expectations as a leasing consultant. Her prompt and clear communication, extensive market knowledge, and dedication to finding the perfect fit were remarkable. Normas patience, professionalism, and integrity shined throughout the process, making it a seamless and pleasant experience. I wholeheartedly recommend Norma for an exceptional leasing journey. She truly stands out in the real estate industry. Her ability to make a friendship is quite impressive. From her communication skills to her professional and dedication skills are just outstanding. Glad to know there are still good leasing agents out there. 🤗

Ri
Review №26

It has been an amazing experience working with you all. The office always strives in making tenants happier . Always looking to efficiently solve all maintenance issues in a timely manner. Nontheless with the great help of Jerrica, she’s is a great help always understanding all customer needs and she stay at top of everything! Would highly recommend.

Eu
Review №27

If I could leave more than 5 stars I would! Emeri helped me so much with my apartments needs and was very flexible with my accommodations. I highly recommend requesting her when searching for a place. She also made my move in the smoothest that I’ve ever had! Super helpful!

As
Review №28

Country Club Place is a beautiful place to live and their staff is so nice and helpful. Shout out to Ms.Emeri, an amazing, helpful person with outstanding customer service skills. She made my visit very pleasant and was very helpful and very detailed when explaining the way of living in these apartments. Thank You so much for all the help and information.

Br
Review №29

If youre planning on moving here definitely ask for Emeri, she made my whole renewal process easy, any questions that I had were answered. She took her time explaining everything. She makes you feel heard and understood!

Da
Review №30

Norma was really patient and answered all the questions I had. Her customer service was great, she was extremely helpful. She’s the one to go to if you’re considering moving into these apartments. Super informative and attentive!

Te
Review №31

I have lived here over 2 years and love the property and neighborhood. The property manager and maintenance team are so nice and helpful when I need help. The complex is very quiet and welcoming.

RC
Review №32

“I would like to commend Emeri for her professionalism in the process of renting my apartment. She was very pleasant, helpful and sincere. Emeri was always available to help me and the lines of communication were always open. She will make you feel like a priority.”

Ki
Review №33

I am new to the area, coming all the way from West Texas.. & I must say Norma made me feel very welcomed!! I have yet to experience this feeling while apartment hunting. Not even in my own town. So thank you so much & I definitely recommend her to anyone!

En
Review №34

I moved in my apartment on August 18th, I was so nervous because I hadn’t been on my own in 20 years and was new to Houston!. Emeri was so sweet and patient with me every step of the way that the transition was seamless, I appreciate her more than she knows. You never know what a person is going through and she demonstrated sheer kindness the entire way.!🩷Thank You 😊

Ba
Review №35

EDIT (5/25): Edited after response from owner. Luckily I keep immaculate records to prove that this response is completely incorrect. I was owed $689 plus 4 days prorated rent ($98.53). There were no unpaid utilities or stains on the carpet, as I prefer to keep my carpet as I do my records. Once again, no itemized list of deductions was provided as required by Texas state law and ultimately I won the judgement amount in court. I will keep the lien on this property in place until Country Club Place Apartments pays what is rightfully owed, and it will continue to accumulate interest at 5.5% per year.Like others have mentioned the positive reviews are likely being created by fake accounts, or by the people that work there. I lived here for 2 years at which point I moved out. When it came time to return my security deposit, they tried to keep most of it without providing any justification for the reduced amount or an itemized list of deductions as required by Texas state law. I took them to court and won, however, they still refuse to pay. I currently have a lien against the property that will continue to grow the amount they owe until they decide to pay.

es
Review №36

Great experience living here at country club place apartments. Emeri is always very energetic and helpful in the office. Any questions I have or any issues I may have in my unit shes always on top of things!

Xe
Review №37

Had a wonderful experience with Emeri. Extremely helpful and well mannered! She answered every single one of my questions and was patient through each! Absolutely loved the atmosphere too! Can’t commend enough!

Ni
Review №38

The maintenance (Aurelio) takes care of your service ticket the day of or the following day! He arrived and was very polite, cleaned up after his work. When he was done he offered to look at anything else my friend needed before he left. He really cares about the quality of his work!!!!I highly recommend this place!!!

RA
Review №39

Keyla was the absolute best help while I was in the market searching for an apartment. She was very very knowledgeable, understanding and patient with me during the process. She was very sweet and helpful with all my questions. I will definitely recommend this place to anyone looking for an apartment.

Lu
Review №40

Norma is the girl to go to if you need any help or have any questions. She was super nice, great attitude, always smiling, positive vibes, great service and attentive. So come on in and let her get you right like she got me.

Br
Review №41

Half of these reviews look like they were written by the actual staff. The water goes out at least twice a week minimum and they blame it on the “city”, when in actuality it’s the maintenance people messing up the building. We will have no water for half of the day but every other building is perfectly fine. My girlfriend’s car got broken into as well and the leasing office told us that they can’t do anything about it, as well as we cannot break our lease despite us feeling unsafe now. I was surprised to see people talking so highly about the maintenance team as well, because when I submit requests they do not get completed until 3-4 business days later. Half of the time when they come and fix the issue someone has to come back and redo the work that was just done because the last maintenance guy would forget something or mess up. Our garbage disposal was out for almost a month and they submitted the request as completed when nobody ever came in the first place. I will be praise dancing when i move out and i’m breaking this lease even though they said i couldn’t, because my saftey comes first. Not to mention in the courtyard of my building they allow 20+ people to have a variety of parties until 2am with obnoxiously loud music EVERY weekend (I wish i was exaggerating). When you complain about it the leasing office will act as if you’re the problem. They only treat you like a human your first couple of months living here. If you take a walk through building 1 you can see a graveyard of old boilers and refrigerators, if you can even make it to the building because there is a maze of trash, dog poop, beer cans, and throw up. I will be breaking this lease regardless of what the office says because i refuse to live like an animal for another year.

Be
Review №42

Great place to live! The apts are Spacious and the property is well maintained. Staff are all wonderful! Jerrica is awesome! She maintains a professional relationship and always has a smile on her face. She goes above and beyond to make sure all of our questions and concerns are met. I highly recommend Country Club Place!

Ha
Review №43

I stop by this weekend for some pricing info, a young lady by the name of Jerrica helped me she was so informative and showed me a few units. She was so helpful and went into full details of their amenities and much more. She made me feel so welcome. I love the lil dog area and playground, The apartments were clean an very nice definitely in my top 10

Vi
Review №44

I went in for a tour and the staff greeted me with respect, I felt very welcomed. Emeri was the one who attended me and really helped me get all the information that I needed and she left me with no questions to ask, I really recommend her. The tour went well she walked me through the property and showed me all the amenities. 5 ⭐️

Vi
Review №45

Emeri was very professional. She was patient and showed us a couple different floor plans until we found the perfect one. She listened carefully to our needs and helped us find exactly what we were looking for.

Am
Review №46

Office staff (Jerrica and Keyla) are very helpful and friendly! I feel that they genuinely care about helping their residents. If you need anything ask for them. They will take care of you!!Also Aurelio the maintenance guy is always helpful very prompt when it comes to any kind of request to do repairs that are needed.I highly recommend!!!!

Ra
Review №47

I recently had the pleasure of working with Emeri at Country Club Place Apartments and couldn’t be happier with the experience. Emeri was extremely knowledgeable & professional as I navigated the apartment leasing process. I highly recommend going to her for all your needs!!

Ma
Review №48

I went in for a tour and the staff greeted me with respect, I felt very welcomed. Emeri was the one who helped me get all the information that I needed and she left me with no questions to ask. The tour went well she walked me through the property and showed me all the amenities. The brick wall in some units stole my heart! I highly recommend this place even if you’re just snooping around weighing your options this is a good pick, pricing is great for the area and it’s only 10-15 minutes away from the universities! Also very close to grocery stores and a lot of food choices in the area

Er
Review №49

Had the pleasure of working with Emeri. She was a great, really helped me and my family find a wonderful home. She was awesome, extremely thankful for her!

me
Review №50

Working with Emeri at Country Club Place Apartments was a game changer in my search for an apartment. Her dedication to finding the perfect layout for me was truly unmatched, and her deep knowledge of the area and property itself put me at ease throughout the entire process. Emeri was always able to answer my questions and provide guidance when it came to the different options they offer to rent. I couldn’t recommend her highly enough!!

Br
Review №51

I came in with some questions about leasing and needing more information in general and Emeri was so helpful and informative during the process. She walked me through all of my questions and made my entire day with her cheerful attitude.

Re
Review №52

I went in today looking for an apartment and the staff greeted me with upmost respect and gratitude. Emeri did the pleasure of touring me a 1 bedroom and I immediately fell in love with the layout and space in this unit. She also explained to me all the incentives and answered all questions I had. If you have any needs or have any questions or concerns Emeri is the one to ask for.

Ru
Review №53

Emery was very helpful on finding me a one bedroom. She communicated very well, and answered any questions I asked!! Definitely recommend her to anyone if they need help on renting here!!!!

Ya
Review №54

I was looking into properties because our family is planning on relocating and after speaking to Emeri she has won my heart ! She is such a warm well mannered woman who by far has won us, with that said we will be looking into getting settled hopefully in the next few months 🙏🏼 Emeri if you see this thank you so much !

Ja
Review №55

Had an amazing experience with Emeri, i needed info on a unit and she was generous enough to explain everything along with showing me the unit! Will definitely recommend to others! Very communicate and responses effectively!

Ti
Review №56

I would like to thank Mis Amberlie she has good customer service and move in process is moving smoothly 👍

Ed
Review №57

I been looking for an apartment close to work and decided to take a tour here. Our leasing agent KEYLA MORELES was super helpful and informative. She gave us a good idea of what to expect before touring, then showed us several floor plans to suit our needs 10/10 service and good management.

Ro
Review №58

So there’s this lady by the name of EMERI and while I have been here there hasn’t been many nice ladies in the front office. Since she’s been here she’s been a tremendous help. Especially within the last week by going out of her way to locate my package! Customer service goes a long way!

Zo
Review №59

Writing this review based on the young lady who showed us around the property, her name was Emeri. She was so kind and gave us such a warm welcoming! Emeri answered all our questions as well as letting us know about the area. Told us about the schools, shopping areas, and restaurants near by, including some of her favorites! Made our experience easy and fast, thanks Emeri!

Al
Review №60

Norma was such an amazing to speak with. Answered all my questions and was very patient with me on the phone while I was dealing with my 3 kids. If your looking into moving her I highly suggest speaking with Norma.

Li
Review №61

I had a great experience working with Norma. Great customer service, she is patient, kind and works with your schedule. Will definitely recommend her with family and friends.

L
Review №62

I’m incredibly pleased with the service I received from Emeri on my apartment search journey. This process can be daunting, but Emeri was fantastic every step of the way, she explained everything and answered all my questions.

ar
Review №63

Was definitely skeptical at first, however, I still decided to go on with the tour and honestly it’ was beyond my expectations, Emeri was beyond helpful and answered all questions and while being straight forward with everything, 100% got rid of any doubts or concerns , I’d definitely recommend to book with her

Al
Review №64

I was looking for a place to stay for the longest, Finally found it here. I have a place to call home now. The process was made easier with the help of Emeri. if you pass by here to enquire about the place definitely ask for Emeri, she was really sweet and nice, as well as energetic im making sure we understood everything. Definitely the best worker there 👍🏻

Re
Review №65

The staff has been so good to me. Maintenance are always on top of everything Aurelio and chad have been the best always getting my work orders done in a timely manner and the office staff no words to describe them . Keyla Jerrica and emeri have been nothing but helpful! Recommend this place

Va
Review №66

I had a wonderful experience with Keyla. She was extremely helpful and pleasant, being patient and answering everything single of my questions! Couldn’t recommend enough, 10/10.

Ce
Review №67

When I moved in. The stove was filthy and brought to the attention of the manager at that time. Issue never resolved. Mice infested in apt 150. Even spent money out of my own pocket. Reported bad lighting at night in the the parking lot. Issue was never taken care of. Poor management. I would never go back for the price of rent. I put a $300 deposit and when I moved out I left stick ons on the closet wall. I was told that money would be used if I left apt in a mess. I still have a pic of the way the stove was when I moved in. Its filthy.

Al
Review №68

So these apartments are affordable it was great for my first apartment but now it’s time to go. I wanted to renew my lease but after continuous problems I decided not to…Pros: management is very nice if I called for anything they handled it right away. It’s a quiet and safe community. Close to EVERYTHING and affordable.Cons: i wasn’t able to walk my actual unit before signing my lease but I didn’t make it a problem.after 2 months of staying I began to have a mice problem. Mind you I was pregnant so I hardly stayed home there’s no reason I should’ve had mice the 2 days out the week I was their .. 8 months in that was literally my only problem they filled holes , sent pest control out and I still had the issue. I didn’t make it a problem until a mice crawled in my bed on my new born it was like it was their home not mines. Management moved me into a new unit. I was pleased even though it took a month it was upgraded and they kept my rent at same price. However a week later l noticed this unit has horrible roach problem I’ve tried everything at this point I I’m just Over it. I have hot water occasionally which wasn’t a problem in my last unit.. But I don’t like feeling like a bother and I know my lease will be up in a month so I just tolerate it.Overall I love my apartment don’t get me wrong If they can fix their pest problem this will be the perfect apartments I’m sad I have to move in a month.

Gy
Review №69

Jerrica, the regional manager, played a key role in making it a great place to live. Their commitment to resident satisfaction truly made this a fantastic place to call home.Aurelio, the maintenance man, was equally outstanding. Him and his maintenance team are quick to respond to any issues, making it a comfortable place to live.

Le
Review №70

Had an amazing experience working with Norma during my search. She has wonderful customer service and is a kind and patient person. Will definitely recommend!

Jo
Review №71

Emeri was very helpful and knowledgeable with any questions I had for her and made the process very smooth! I highly recommend requesting her if interested in moving here. She is the best!

Je
Review №72

They say you only have one first chance to make a first impressions that lasts a lifetime.Emeri went out of her way to make an outstanding first impression. The first thing you notice coming into Country Club Place is the genuine happiness/smiles from the entirety of the staff, but most notably the occupants. Emeri made me feel right at home by starting the process with some general information and highlighting some amenities unique to Country Club Place. Her warm smile and inviting personality highlighted the fact that Country Club Place cares about the wellbeing of their occupants. Emeri was also truly special oozing with passion throughout the entirety of our tour. Easily, one of the friendliest people I have ever met, she has a knack for spatial layouts, recognizing key features, efficiency and decorating. This interaction solidified Country Club Place as my location for housing.

Ro
Review №73

Keyla morales was a lot of help , I had a lots of questions and she was patiently answering every single one of them with detailed and made sure I did understand.And she made the process so much easier and fast . Thank you .

El
Review №74

Norma is absolutely amazing! I HIGHLY recommend getting with her for all your needs! She’s super sweet, very informative, and super helpful! Overall amazing ❤️❤️

An
Review №75

Emeri was extremely helpful and very informative on this property! She made moving in smooth and quick! If interested in renting at this property ask for Emeri she’s great and very helpful. Wonderful person to meet!

Da
Review №76

Wow! I really love how attentive and helpful Norma was. She answered every question I had and did not hesitate to help me as soon as I got there. She gave me a tour and was so informative about everything!

Sp
Review №77

Looks like they had my previous review deleted… very unprofessional and illegal. As of today, there is not one working laundry machine on the property. The laundry machines haven’t been serviced in 4 months. Lots of trash everywhere and that has attracted bugs. Neighbors have parties every weekend in the courtyard. Make sure you walk around the whole property before you sign because they will only show you the best parts. Also double check your lease to make sure they don’t overcharge you.I will keep posting my review every day so don’t bother trying to take it down again.I’ll update my review once the laundry machines are fixed.

Kl
Review №78

The leasing agent Emeri was extremely helpful and very informative on this property! She made moving in smooth and quick! If interested in renting at this awesome property ask for Emeri!

La
Review №79

Recently visited the property and a chance to speak with Jerrica. She was very helpful as well as professional. Definitely recommend anyone looking for a nice apartment to go see her.

Li
Review №80

Awesome customer service! Norma was so nice, she made me feel very welcomed. She answered all of my questions promptly. Totally recommend.

AR
Review №81

Keyla, Emeri, Norma are very helpful and attentive. They always have a great attitude and smiles on their faces when I need anything.

Le
Review №82

If I could give this place 0 stars I would. This place was disgusting. It’s like the roaches hid from us until we signed the lease. Once we signed and we walked back in there was millions of roaches. Babies coming out the grout in the dinning room area/ kitchen area. They were falling from the ceiling and all over the walls. I couldn’t even stay there I ended up getting a hotel for the night while my boyfriend stayed there and he said they were literally crawling on me when he tried to sleep. They tried moving us to a different unit but from my understanding nobody there could understand the facts that if one apartment has them they all have them. There’s no trying to find the nest to kill them because that place is the nest. I highly recommend you stay far away from these apartments and don’t waste your time.-replying to your reply since it won’t let me make another review”We didn’t move anything in! Which is funny you say that. We left to go to Walmart and turned the a/c down just a tiny bit because y’all had it cold in there and once we got back they were everywhere. We had a blow up mattress in there because none of our stuff was even shipped there yet.

Ra
Review №83

Emeri is a great help in the office. She does anything and everything to answer my questions or address any issue I may have. If youre looking for a place to stay come on down to the office and ask for Emeri!

Se
Review №84

Keyla was very kind, she gave me GREAT details about why i should move into these apartments when i called she explained everything so well best conversation to have if you need someone to talk to in (my country club apartment) Keyla is the way to go thank you so much!

Is
Review №85

These apartments are so spacious! I went in and I spoke with Emeri, she explained the process of starting an application with them and answered all questions I had regarding property information. If you ever find yourself in the area and are looking for a place to live I recommend asking for Emeri!

Ho
Review №86

I went in to the office to ask a couple of questions and a young lady by the name of Emeri helped me .She was very polite and a great smile at that . Always answers the phone with a professional voice.Lots of apartment staff really suck I kinda hestitaded to get off my car but then I came out with a smile and content thank you Emeri for your help.

Er
Review №87

Chad Howsley is one of the hardest and most respectful maintenance employees there. He was so helpful and took care of alot of problems we had. Thank you for everything you do

Ka
Review №88

I am a college student and toured here last week with leasing agent. She smelt like weed, was very rude, and cut me short many times when I asked questions.Right when I walked in and said I was here for a tour.. I was greeted by no one! Prices are very good for the Houston area and perfect for people attending UofH or HCC, but I was not sold on office staff. This is important to me because I was looking forward to call this place home. BUT I would want office to be more open to conversation and trust worthy. They dont explain anything, the leasing agent just acted like she was too busy to talk to me.

Je
Review №89

Such a great experience! Keyla Morales was an amazing person and super helpful to work with trying to find the right apartment! I recommend her 10/10!

Am
Review №90

Keyla is such a sweetheart! Great customer service! If you are looking for apartment get with her , she will take good care of you!

Ha
Review №91

Great experience overall! Norma was super helpful, I really appreciated her professionalism and her kindness! Definitely will be telling others!!

Ja
Review №92

I can not say enough incredible things about Emeri and the experience I had with her as she helped me find a place to live. She is very professional and sweet.

to
Review №93

Great place to stay with a very quiet environment, but Emeri in the front is the main reason that I give this place a 5 star rating. She is very nice and always quick to help with anything I may need.

Ed
Review №94

I recently visited this property and came across a great personality and attitude, her name was Emeri. She was very informative of the property and surrounding neighborhood.

Li
Review №95

Norma was super helpful & professional with answering any questions I had. She was super sweet as well. Would definitely recommend her :)

No
Review №96

Get with emeri if you looking for a place to live there! She’s really friendly and helpful when It came to the information I needed! Highly recommend her!

Da
Review №97

Recently just became a resident here, over all the experience has been great! The application process ran very smoothly as well as the tour. Any questions or inquiries I have the young ladies in the office are very helpful and attentive. Already loving my new home I recommend these apartments

Ja
Review №98

Keyla is simply the most professional property manager I have ever came across she has handled all situations so calmly and good even when residents come in here out of hand she remains calmly always

Mi
Review №99

I had the pleasure speaking with Norma and she was such a wonderful respectful and helpful person. Had all the answers I needed that my wife needed to know about the property which made everything easy for me.

Al
Review №100

Emeri Pérez is a great leasing agent, she has a great attitude, and she’s so sweet and lovely, amazingly beautiful as well, she has the most energetic personality, and a great attitude.

Dr
Review №101

These people really aren’t worth it unless you’re on a budget and desparate. I was initially told that the apartment would have a washer and dryer only to find there is none. The laundry rooms provided are always filthy and exposed to the elements. My initial inspection showed the apartment was hardly even cleaned and no one had done a proper inspection after the cleaning. They claim to have done so, but when I did my walk through, the carpet had a large wet urine spot in the living room, there were large tufts of hair stuck to surfaces, nothing had been properly wiped down, and the most detrimental factor, they have roaches. The only thing they do provide to combat this is that they allow you to request pest control as often as need be (1x a week, but as many times as you like). Any communication I do with management is always conducted via email or followed up with email to create paper trail. I do not trust them. I’ve attached some images showing a sample of the condition in which the apartment was “cleaned” when I moved in.

an
Review №102

Norma did an incredible job helping me out, you. Guys should consider always asking for her. 10/10 with her social skills!!!

BE
Review №103

This complex has large floor plans. Freeway access and in prime location. Emeri was kind and friendly. She’s very knowledgeable of the complex and offered great customer service.

Je
Review №104

Emeri was great to work with and she was so sweet! I’ll always go to her if i ever have questions or concern.

Ra
Review №105

Great experience with the property and super clean. Keyla was a great help when trying to find an apartment don’t regret looking at their property. If you are looking for something nice and clean go ask for Keyla she will find what you’re looking for.

El
Review №106

The other day I had walked in seeking some help and information & thank goodness Miss.Emeri was there to help she was very passionate and very helpful & was able to help answer all the questions and concerns and by far made things a whole lot easier to understand that being said I hope she gets the recognition from the country club place that she deserves.

Me
Review №107

PLEASE be aware future movers these positive reviews are made by staff!! They make these fake google accounts and write great reviews about themselves!! These apartments aren’t worth the ink you sign with from the pen! Horrible

Al
Review №108

I do not regret one bit moving to country club place apartments. Literally everyrthing ran so smooth from beggining to end. Ive read all bad reviews , but despite that I decided to give these apartments a try and I will tell you they have been WRONG! The office staff are the most sweetest girls. I had my tour with the manager of the property Kayla and she showed me everything I wanted to see answered all my questions as well as Jillian and Sandra helping me with my move in process and as well answering any new questions I had. I could not have made a better choice . living here was the best thing I could have done and I am close to almost EVERYTHING as in stores, shopping centers, grocery stores , etc.

Al
Review №109

Great experience! wonderful staff especially Emeri at the front office. she was very helpful and answered all my questions along with giving a wonderful tour of the property

Os
Review №110

I recently had the pleasure with working with Norma. She demonstrated professionalism, knowledge and a genuine commitment to helping me find the perfect place to call home.

Ja
Review №111

I don’t know if it was Kayla or Kaylie(I apologize for butchering your name) but she was so polite explaining how you all $0 deposit and utility package works along with the rent special. Amazing!

Dr
Review №112

This place is very calming and relaxed. I would definitely come again and the staff are especially nice. Emeri was very nice and gave my family a warm welcoming and showed us around.

T
Review №113

I lived here for over 2 years and I loved it! Miriam and Linda always helped me with whatever they could and were so nice. Neighbors were quiet and respectful. Car did get broken into outside of the gates but they can’t control what goes on that much. Hopefully they’ve upped the security and cameras. Other than that, it was affordable and welcoming! I miss it there.

Ma
Review №114

Im looking into my first ever apartment and i was helped by Norma! She was so helpful and very informative, she definitely made sure I understood everything and answered every question i had!

Je
Review №115

Aurelio is a great maintenance. He was able to fix my mothers AC in a timely matter. Good customer service!

pa
Review №116

The Apartments are very clean and the staff was so helpful in providing me information. Ms.Emeri really made everything a lot easier for me to understand. Thanks County club Place.

Je
Review №117

I love living here, Keyla M. has made this process so smooth and easy shes always there to address any problem I’ve had. She’s the most sweetest person I’ve met here.

F
Review №118

Horrible management, especially the manager Esmeralda. She should get fired asap.I have been living here for long time and loved the previous office employees and management.The new manager that the new management company sent here is the most unprofessional, arrogant and impolite person I have ever dealt with when it comes to housing. Without going into specifics: She argues with you even though she is wrong, blames everyone else such as the previous management company or their system and just makes excuses for sending you false notices- such as an eviction notice after I have paid the rent exactly as instructed. This person doesnt realize I am the customer and she is here to serve us, not the other way around.The office never answers phones and when they do, she picks up the phone like: This is the manager, what is the problem? The other employee at the office is very nice and she does all the work. This manager is so so awful. I dont understand how she is even employed.Their very first day here I went to the office exactly at the opening hour, saw her walk in and lock herself there. I knock on the door and no one opens. I go home and am calling them, no one answers. I kept calling until 17 minutes after opening time she picks up the phone and tells me that They had to get some things ready before they open. I asked when the old manager comes to work and she says: They dont work here anymore, a new manegement company owns your apartnent now. I was like what? And she says: We put notices on doors couple days ago- No they didnt. I spoke to several neighbors and no one knew anything.Also if you ever need maintenance here, she will tell you they will show up during the day some time. Whether you need to be here or want to be here when they come in to show them what the problem is, she couldnt care less. Point is, she wont serve her customers. She may even call you to say that city is coming to expect the apartments and you were chosen to be one of the inpected ones. When? In 30minutes. You say okay because you assume you have to let them in but then look online and realize they cant just enter your apartment any time they want so you try to call back to tell her no over and over again but no one answers the office phone... This person, her name is Esmeralda, makes me look forward to leaving here. Hope they hire someone else who cares instead of her.Also watch out for your cars in the parking lot. The maintenance was using blower and this morning I found my car- which i washed 2 days ago- literally covered in sand 1/8 inch thick.

Ma
Review №119

Keyla was super helpful! She made the move in process go smoothly for me. Hands down one of the best experiences i’ve had!

Al
Review №120

Great experience over all. The ladies at the office were very helpful. The manager Keyla went into detail about the application and helped my move in process be a breeze.

Ma
Review №121

They gave our information to a debt collector. Then, when the collector contacted us, country club apartments told us not to pay because it was a scam. Months later, country club apartments told us that we actually did owe them money.The collection agency they partner with is IQ Data International, which currently has over 350 complaints filed with the CFPB and about 216 complaints with the Better Business Bureau (BBB). Most complaints concern inaccurate reporting of debt information, harassment and failing to respond to debt verification requests. Keep this in mind when choosing country club place. They will give your info to this company and tell you their computer did it automatically.Lots of cockroaches.

Jo
Review №122

I’m so glad Norma assisted me every step of the way. She made finding a new home super easy , definitely recommend her if y’all need any assistance with finding a apartment or with any help you need!

La
Review №123

So I do not live here. But I’m looking to. And I have to say. The bad reviews appear to be people who either didn’t leave their unit clean or wanted things fixed that did get fixed, but tenant wanted it the moment they called. The positive out weighs the negative. It appears you have to dig through and read all the reviews. Because the property does respond and address the claims made by tenants. My concern is mice. But they seem to be addressing this I’m just concerned if y’all have found a solution ? Because it seems an extreme problem and I’m really interested in your property

Eb
Review №124

I love these apartments because Aurelio morales is Very helpful and great at communicating with me . My job was completed ahead of time and the work was done well.

Th
Review №125

Emeri is the best I don’t usually write reviews but she definitely deserves me giving her 5 stars whatever you need she takes care of you ! Thank you Emeri!!!

Ja
Review №126

Norma was incredible! She allowed the process to be smooth and easy going for us. Highly recommend!

De
Review №127

Emeri was a great help when I went into the office, she answered all my questions and went the extra mile to give me answers to questions I didn’t know I needed to ask. Ask for her if you need anything when visiting or applying!!!!!

la
Review №128

I can honestly say I have no complaints when it comes to this complex. Since I moved here in July 2015 I have had no issues. The property is kept cleaned and they have a zero tolerance for loitering. I have not once have had to deal with load music or people just letting their kids run around and be loud at late hours as i have with previous apartments . The staff is very kind, helpful, and punctual. They always welcome you with open arms no matter how many times they see you and you start to feel like family. They also have officers that patrol at night which is a huge plus for me given i have children. I always see them around making sure the property is safe. Also, parking here is plentiful and they do enforce towing here but as long as you have a sticker or a guess pass for your friends you are good. I like that they enforce this because i feel it keeps the property looking nice without seeing non working cars all over the place which to me makes any place look horrible. This place is still in the works of expanding and they keep us updated on all the new features that they are adding to assure us our choice of making this our home was the best choice.

Es
Review №129

Overall the manager is very nice and handles all my request fast ...the leasing agent is helpful and very detailed about the property . Since moving here they make sure to send us notes telling us to keep property clean which is a good thing because it is always clean. The area is mostly families and really quiet. It is gated all around which is a plus to keep out unwanted people. I feel safe knowing that they are always a security guard patrolling through out the day . The staff is professional !!! All my work orders get done right away . I feel safe and cozy in these apartments glad I made the decision to move here ...despite some of the bad reviews I can say I have not yet experienced any of those problems personally some ppl are problems just miserable with their own lives and they way they live these apartments are great and so are the staff and neighbors !!!

Ti
Review №130

I was told by breaking my lease if they find another person to move in during my 60-day notice that I didn’t have to pay for the last 2 months. I would have just stayed if I knew I was getting charged a breaking lease fee, 2 months of rent, and more fees. Now I’m paying almost double and I don’t even live there, management is all over the place.

Ki
Review №131

I visited a friend and Aurelio the maintenance guy took care of my friends service request and was very polite and attentive, and got the job done in a timely matter.

Ir
Review №132

Definitely recommend these apartments ! I spoke with Norma and she was very kind and informative about these apartments. I also love that they are pet friendly ! Will be moving in soon

Es
Review №133

Emmie was great with helping me get an apartment! Answered all my questions, concerns and definitely made me feel super welcome.

Fe
Review №134

I am very happy I came across this apartment. The new management company has great plans to make this a highly attractive place to live. New management companies tend to work very hard at getting in tune with residents and adding amenities that fit the residents needs. I cant wait to see what is more in store.

Em
Review №135

Keyla was nicest person, she made everything easy going. I’ve looked at a lot of apartments recently and have never had such good service thank you!!

ma
Review №136

The office staff is great, Keyla is very kind and knowledgeable, if I have any questions she is there to help. Thank you for your kind service.

My
Review №137

DO NOT COME HERE!!! Horrible management I’ve ever came in contact with. They only have their 700 sq ft one bedroom unit to show. That’s the only unit they show people when they come in and it’s right next to the main office. It has a roach in the apartment that’s been there for a minute since my friend went and toured the place. If you are looking to lease an apartment that isn’t ready DO NOT GO HERE!!!! They will tell you that you have to put a non refundable deposit down for an apartment that you won’t see for maintenance to come out and fix it. There is a unit that has had the same stuff in it for over a month and the tenants have been gone. They say you’re application will be declined then they can override the denial. It’s definitely not worth it especially since the staff doesn’t seem to care. The apartments would be a great place to stay they had better management of the apartment complex itself and leasing staff.

Sa
Review №138

Ive been living here since 2020. It used to be a place that was worth of the value. In 2020, the place was clean, safe and livable. But right now, the situation is,Pros: Easily accessible location. Groceries and Public transport can be easily accessed.Cons: Scarily infested with rodents and roaches. The rodent infestation was only limited to the old buildings when I moved in here. But now it has spreaded to every building (I do have friends living in three of the buildings including the one I live in). The roaches can be managed with pest control. But unfortunately, the mice infestation has reached an unmanageable level. Neighbors dispose of trash every where. Laundry rooms are not cleaned regularly. Feels less safe with a couple of shootings that took place.UPDATE: The Leasing Office has reached out to me regarding pest control and rodent control by a new more responsible contractor. Looking forward to getting the issue sorted.

Lu
Review №139

Have been looking for an apartment for a while now, but thanks to the help of Emeri we made ends meet and I think I have found my new place I can call home! Beautiful place enjoy every last bit of it, definitely recommend giving it a look at !

IV
Review №140

Staff and management are very unprofessional and rude. Its been 4 weeks since I reported a mold issue. And all Maintenance did was cut the drywall, and didnt even patch it up,ripped the padding and carpet and never finished. Havent been able to use my bedroom all month long. Every time I call i get told they dont know the status update or they will call maintenance and call me back but they never do. One occasion I went in person manager told me if Im unhappy,I can move out. Of course anyone is going to be unhappy if their bedroom carpet and padding is ripped apart for a whole month and doesnt get fixed!!

Me
Review №141

I called in this morning and Norma Bueno did an excellent job at answering all my questions. She was very courteous and explained everything clearly.

Bi
Review №142

Norma made me feel extremely welcomed as soon as I walked in. Huge passion for her job, loved her energy !

Da
Review №143

Norma was so sweet! she made my apartment search so much easier. can’t wait to be living here and having such amazing staff like norma!! 10/10

Ed
Review №144

Emeri was very respectful when I asked her questions, and received the answers I needed, would gladly rate her at a 5 with customer service.

Ca
Review №145

Emeri was super helpful with the application process and made everything move so smoothly and quickly. If you’re looking for a place to live Emeri’s the girl to ask for

Sh
Review №146

This is a horrible complex save yourself the time and DONT move here I walked through the apartment it looked nice and there was no roaches then after I signed the lease and went to the store they were everywhere I never even got a chance to move my stuff in and left the 2nd day after a ROACH CRAWLED IN MY MOUTH and now they are trying to charge me extra money for moving out after they tried to give me a cigarette smelling unit which they tried to say had no roaches🤦‍♂️ when we all know all the building connect

Ja
Review №147

Staff is super nice. Helps me with any issue I have.

Ab
Review №148

If you’re looking for a place to live in then this is it! leasing agent Norma answered all my questions and concerns in regards of the apartments, definitely recommend going to her she has great customer service and knows what’s she’s doing!

Jo
Review №149

Ive Been Living Here For Years ,This is Home For Me And My Family, The Neighborhood is Great And convenient with alot of close by stores,schools and other business. Also The staff is friendly, Ms.Miriam And Ms.Linda Are Very Nice and very understanding, maintaince personal is very responsive. personally never had issues...

Pa
Review №150

Great property!Keyla morales was great with us and help us out in everything we needed. I recommend for you guys to rent here and ask for Keyla she is great 👍

Ca
Review №151

I recently went to check these apartments out and was helped by Norma, she was super sweet and patient with us I had to come leave a good review.

Le
Review №152

I want to give a shout out to Norma. She is an awesome leasing agent. Very friendly and knowledgeable. 5 stars 🤩

Ma
Review №153

Love the staff here they are always so welcoming and sweet, keyla is hands down the best she has always helped me with any questions and concerns i have never had a problem living here

Ma
Review №154

Country Club Place apartments has really changed for the better these past 12 months that Ive had a lease. Our move-in was sad on their end because the office had no idea we were moving in and we had to wait hours. The job was done poorly throughout the whole application and move-in process. There was never any attempt for them to reach about this. Now, the management is understanding, quick, and willing. Really have loved living here!The apartments have a nice online app to pay rent through which also allows for splitting payment among roommates. Laundry Mats on-site that total near $3 for a full cycle - also accesible through an app or laundry card. Maintenance requests are usually done online. We had A/C problems and after a couple clear and concise requests, they ended up giving us a whole new system. Please let them know as soon as accidents occur.For the price and quality, the apartment is great. If you are looking for aesthetic, you will not find it here. The dark gray square buildings are dull and lack creativity especially when mirrored across the street with Oaks at Wayside. The inside design is basic. However, it is still a wonderful price and super convenient location if you frequent the downtown or west side area - there is a lot within 20 minutes. The surrounding area and the apartment grounds are not attractive, but being inside the apartment is lovely. Lots of space and good utilities.I rate this as a three star mostly because it fails to captivate an aesthetic feeling - all gray is way too dull. Also, there needs to be more effort on trash accountability and cleanliness. They send out countless emails telling us to keep the property clean, threatening fines for leaving trash outside of peoples doors (they do belong in the dumpsters), but there was never a cleaning crew. Walkways are filthy with stains and there are potholes inside the gates and large dips in the outside parking spaces. The lack of proactiveness also shows with pest control. Im sure they are available upon request, but they had someone come and spray our rooms only once the whole year. Lastly, whenever they upgraded windows (which are so beautiful by the way) there was never an attempt to clean up all the shards of glass left inside the apartments.I still stand with it being a very nice place to live INSIDE, but if you want the Houston Experience or an attractive area, you can live here for the price and just visit the parks and other areas close by.

at
Review №155

Pleaseeeee do not move here! They just put whatever changes on your account after you pay off your balance! They told me I owed a random amount after I moved out and my account was at 0 but all of a sudden I pay my last months rent in full and I had receipts. DO NOT LIVE HERE. TRUST THE NEGATIVE REVIEWS. I CAN NAME 5 OTHER BETTER PROPERTIES WHO WON’T SCAM YOU

Jo
Review №156

We have never been behind on rent always paid on time! my car has been vandalized three times since Ive lived here in the last 4 years. with this new management my car got vandalized and I was excited to know they have cameras everywhere now and that these punks would get caught. Made a police report and Ive been trying to get through to management for a week now to get this footage looked at and to speak with supervisor and they still keep avoiding me. I went in the office asking to speak to management and they still made me sit there and wait for half an hour so I finally left. They still havent contacted me. they should be working with me to make these apartments safe. something tells me they screwed up because they have their gates open all the time! Guess Im going to have to take this to a higher upper!

Ju
Review №157

Norma was very helpful with all my questions, for my first time renting she walked me through the whole process. Highly recommend.

Lu
Review №158

I went in for a tour with Emeri, she was the sweetest! Answered all of my questions & was very helpful on giving me exactly what I was looking for!

Al
Review №159

The old management may have looked shabby but at least they got things done in a timely manner. This new management never picks up their phones. Packages get “lost” even though there is supposedly a new Luxor one box for deleiveries. Delivery personelle can’t get into it because half the time there is no one in the office to help. The manager is never there. I have yet to see her. Just the front desk people are there under staffed and over worked. Maintenance requests to get a leak fixed or the hot water took almost a month to get fixed. And today our water was shut down to fix a leak without any warning and when I asked when it would be back they don’t know. Like how are we expected to go about our days without any warning? I could have a filled up an emergency bucket if given the chance. Now I don’t know how I’m going to cook or clean or flush the toilet or shower or anything for work. Thanks a lot for nothing country club place management.

Ge
Review №160

UPDATE:New, new manager, office staff and maintenance are nice people doing what they can. They have been working hard on making living here nice. Thanks____________________________________I have lived here a long time and loved the previous management. Sadly, I am unhappy with the new one since they took over. I do see improvements based upon the owners wishes and money (newly painted buildings, package storage box etc) but the execution and customer service is extremely poor. I have had all sorts of issues:Trying to pay my rent on the first of the month and not being able to in the payment system they want us to use, following the exact directions.On a separate occasion I was given a notice to vacate my apartment due to nonpayment of rent, which was paid indeed.I was given a notice to renew my lease for while I have had already renewed previously.Repeatedly, I was given a notice less than 24hrs that the maintenance will be accessing my apartment. Giving a notice at 6pm the previous day that they will need to come in next morning is not 24hrs. Also calling someone to tell them they will need to enter your apartment in 30minutes and then assuming implicit consent is not okay.Not receiving my packages for over a week due to them installing a package locker that broke and no one fixed it or cared to let the residenfs know. I had to report them all missing through Fedex, UPS and USPS, and all the vendors as well, calling all of them. I call the leasing office and Jocelyn tells me that I shouldve received a notitication about the packages being in the locker and if not, just use the old code or reset my email. I insisted none of that works and get put, by her, on an indefinite hold (waited 40 minutes), upon which I walk over to the office (mid-day Friday) and its closed. I had to call the package storage box company and have them email and call the leasing office to tell them there is an issue. I call in with additional questions the following Thursday and Jocelyn hangs up on me after she is done talking, in the midst of me asking something else.Also all the gates now require access card, which makes no sense whatsoever. How does Amazon delivery get on the weekends when all entrances here are closed? What about food deliveries? I was told, by the leasing office, that all the carriers will get their access card. Okay, but food delivery drivers and amazon delivery are just normal people using their own cars...Suffice to say, living here now is not a pleasant experience.

Br
Review №161

Been living here since January of 2020 and anytime i have an issue Arelio the maintenance guy was always there to take care of the issue. Great person and a hard worker.

Va
Review №162

Thank you to Emeri for assisting me on my tour & answering any questions I had! She was very knowledgeable with the area and gave amazing customer service :)

Ed
Review №163

If you’re looking into these apartments and would like to speak to someone who has amazing service, very patient, and answer all your questions regarding the property! Norma is your person!

Te
Review №164

Great customer service ! Norma went above and beyond helping me throughout the whole paperwork process and went into details to answer any questions I may had.

Ha
Review №165

Recently moved my daughter into the complex. Emeri helped us with the process and I couldn’t ask for better service. Keep up the good work.

Pr
Review №166

Emeri helped answer all my questions. Her customer service was great! Pleasant voice and wonderful mood.

Kr
Review №167

I submitted an application over 2 weeks ago and I have yet to hear back. The day I went to tour the property, there was 2 tenants making a complaint. After waiting for a week and a half I decided to go in person to get an update on my application status. There was another tenant complaining about not having ac will the leasing office had their ac on full blast. Honestly applying here was a waste of my time and money. DO NOT APPLY HERE!

Ga
Review №168

I’ve had the pleasure of Emeri assistance, she has done a great job! Will definitely recommend if there is anything you need to know

J
Review №169

Great place!! Got a lot of help with understanding everything, and received patience and straightforwardness from one of your employees jerrica! Will definitely recommend you all to my friends! Thank you

ma
Review №170

I recently had the pleasure of visiting the Apartment Complex, and I must say that my experience has been nothing short of amazing. Thanks Jerrica you were very helpful with everything.

Re
Review №171

Emeri is a wonderful staff here at Country club place apartments.she helped me with all of my living issues here I am great full for her

Ra
Review №172

Been here for 11 months and I love it. As my first apartment I’m pretty sure it was the best option for me. Just needs more amenities and it would get 5 stars. The staff is respectful and helpful thanks for caring about your residents!

Em
Review №173

Norma is absolutely amazing and very helpful!! She answered every question I had. I highly recommend speaking to her! ❤️

Da
Review №174

This place is not for everybody. The new management is all talk no NO action. I constantly have been contacting them about moving/treating my apartment for the same mold problem iv been having for months/ and weeks for the new management. Now that the old mangement is gone there still is no sense of urgency when it comes to my health (asthmatic) Since they’ve taken over.

Ac
Review №175

Had the pleasure of working with Emeri. She was a great, really helped me and my family find a wonderful home. She was awesome, extremely thankful for her!

Le
Review №176

I was looking for an apartment asap and JERRICA gave me the best experience and really understood my needs. She was so helpful. I highly recommend asking for Jerrica!

Tr
Review №177

The positive reviews are obviously fake. The staff are unresponsive and will lie to you when you call them. They wont call back or respond to emails. This is a terrible location.

As
Review №178

Love love loved my girl Emeri, so professional and made me extra comfortable! 5 Stars for her

Ja
Review №179

Emri was amazing! So sweet and helpful definitely recommending her to everyone !

Va
Review №180

Norma was amazing! Loved her energy! Whiling to help and answer all my questions! Thank you Norma

Kh
Review №181

Highly recommend to speak with Emeri if you’re looking for a home. She very helpful and easy to communicate with!!!!

Ju
Review №182

Really Great Place iam happy with the experience of living here ,Keyla is the one that helped me out and she is really great and can get you moved in with no problem

Ma
Review №183

I was immediately greeted by Norma Bueno and she made sure I felt right at home. The property is wonderful.

Vi
Review №184

I can not say enough incredible things about Emeri and the experience I had with her as she helped me find a place to live.

an
Review №185

Great experience overall thanks to Norma. Greeted upon entrance and excellent service. Will hopefully call a new place home soon.

Pr
Review №186

Personally went to acquire information about this apartment . I was attended by Norma! She was well informed, made the process easy and was very sweet :)

De
Review №187

I came in to get some information about the property, the staff was very helpful and friendly, Jerrica answered all my questions and is great at understanding things and explaining them.

Al
Review №188

Worked with Norma, and she was an amazing help . Very sweet, she answered all my questions and was very patient with me . Thank you

ja
Review №189

Hello I would like to thank keyla morales for helping me with my application everything went so smooth and she was very nice and explained everything to us.

Ch
Review №190

Yall I just moved in here and LET ME TELL YOU what a mess it has been. The women in the office are more concerned about people breaking leases then actually helping you get into an apartment. THEN, I asked for a specific move in date, they wrote the wrong date so I couldnt move in when I wanted to. And now that Im in, guess what. BUGS. Cockroaches. Just what you want. They said my unit was empty for three weeks and they sprayed each week, sure you did. Just like Im sure you replaced the carpet. Must be a reason why you cant fill your units, and when I talked to them about it, they were like well you can break your lease. What kind of cycle is that.

Ma
Review №191

This property is just nice & clean , staff is on point , Maintenance takes care of there Residents, Chad Howsley is wonder with it all, very polite & helpful in every way , Thank you!

Sa
Review №192

The staff at country club place apartments is very professional I wanna commend Emeri, Chad, Keyla, and jerrica theyre always on top of their game !!

Ro
Review №193

For the price of the apartment it is okay, they advertised free high-speed internet when I moved here from out of state, then after having lived here for 6 months, they removed said internet service. I got an internet provider for a year, during which CCP brought the free internet service back. Now that I did not renew with my old internet provider, I am currently stuck with the internet that CCP has and it is terrible. When I do have access to it (which is very rare) it is incredibly slow, last I checked it was less than 1 MBPS. As a student internet is pretty important to me. I had to use my mobile hotspot for an interview because the CCP internet kept cutting me off. Rent was also increased for my renewal (21- 22) even though I paid on-time each month. Consider carefully where you want to live.

St
Review №194

Ok this isnt that great BUT it is nice on the inside and cheap. Follow rules and you wont get towed. Im not sure what the last guy was talking about because I have Internet.....so not sure. The paper for the parking pass is stupid but this is close to downtown so I can understand. Just follow the rules and you wont have problems. I havent seen any crime in the area so I am glad for that! Maintenance does fix things. Also they have NO roaches here! So good outweighs the bad!

ja
Review №195

Amazing establishment, very welcoming especially for a first time buyer. Thank you Ms. Emeri for your amazing service im in love with my new home

Sa
Review №196

The apartments are great! Kayla and the management team are always on top of it, anytime I face an issue they always fix it asap! It’s also close to everything you might need for your place.

Le
Review №197

Things are getting better but maintenance requests are still not being addressed. Upon signing our lease we requested simple maintenance work this was in July we are almost into December and not once has the management team reached out.

Em
Review №198

Awesome service ! Emeri was such a good help! helping me with an application & answering any question I needed to know! please ask for emeri if you ever need any help!

El
Review №199

I love the way emeri & keyla helped me get settled in to my new place great customer service and communication between the both of them they are good people and are great at what they do if your looking for a place I recommend here to do so

Information
24 Photos
199 Comments
4.4 Rating
  • Address:950 Villa De Matel Rd, Houston, TX 77023, United States
  • Site:https://www.mycountryclubplace.com/?switch_cls%5Bid%5D=97328
  • Phone:+1 832-446-9687
Categories
  • Apartment rental agency
  • Condominium rental agency
  • Real estate rental agency
Working hours
  • Monday:8:30 AM–5:30 PM
  • Tuesday:8:30 AM–5:30 PM
  • Wednesday:8:30 AM–5:30 PM
  • Thursday:8:30 AM–5:30 PM
  • Friday:8:30 AM–5:30 PM
  • Saturday:10 AM–5 PM
  • Sunday:Closed
Service options
  • On-site services:Yes
  • Language assistance:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Business centre:Yes
  • Pets welcome:Yes
Parking
  • On-site parking:Yes
Pets
  • Dog park:Yes
  • Dogs allowed:Yes
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