Northgate Oaks Apartments

So far so good! Erik (the leasing agent) was welcoming and friendly. The property is clean and well maintained. Safe and quiet area that’s close to a Walmart. The gym area is a nice touch with a good amount of equipment including a smith machine. I really love the integrated lake and walk area. A visually pleasing location that wasn’t too expensive, and out of all the choices I had, I’m glad went with this place so far.

I had an amazing experience working with Eric as my leasing agent. From the moment I reached out, he was responsive, professional, and truly listened to my needs. Eric took the time to show me multiple properties and was patient as I navigated my options. He provided clear and helpful information about each unit and the application process, making everything much easier to understand.Eric’s dedication to finding me the perfect place was evident, and he went above and beyond to ensure the leasing process was smooth and stress-free. He was always available to answer questions and made sure all the paperwork was handled quickly and efficiently.

My experience here is amazing!! Been a resident for the past couple of years. I want to thank commend Guillermo for always helping me in need. He does an amazing Job and I highly believe he deserves a bonus for the good work he does for this complex. Lemuel Barney Apartment #834

I recently toured a property with Erik Garcia as my leasing agent, and he made the experience fantastic from start to finish! Erik was friendly, professional, and extremely knowledgeable about the property and the leasing process. He took the time to answer all my questions and really helped me understand the different options available. If you’re considering a new place, I highly recommend working with Erik – he makes the whole experience enjoyable and stress-free!

The entire experience was a smooth ride. Erik Garcia was so informative and pleasant. Answered my questions and trust! I had plenty. Looking forward to starting this chapter.

THEY STOLE MY MONEY. I usually dont write reviews, but Ive had a dispute with this complex for almost 8 months about my deposit and them demanding that I give them more money. I signed a 3 month lease there because I had a summer internship in Houston, and I expressed that the entire time I was there. The day I moved out I went to the leasing office, so they can do a final walkthrough and to ensure that me and the complex is squared away because I knew it was going to be highly unlikely for me to come back and resolve anything since I was about to drive back to Georgia. They have since garnished my deposit ($400), and demand I pay them more saying that I didnt give them a 2 month notice on a 3 month lease. There werent any damages to the apartment, and I moved out at the end of my lease. The landscape around the conplex looks nice, but inside the apartments look very old. All of my appliances were outdated, and the color scheme the complex decided to go with was depressing to look at everyday. The staff was nice too, but I wouldnt recommend no one moves here unless some changes are made unless you dont mind your apartment walls looking like the inside of a trailer.

I had the pleasure of meeting and interacting with Erik in the front office. Immediately his whole persona was very pleasant, welcoming and professional. Erik was very patient as it was my first rental and he assisted me in filling out the rental application and gave me a complete tour of the building and explained the amenities on the complex.Erik went above and beyond to ensure that I was completely satisfied and assisted in my decision making. Immediately completely satisfied with this Apt as my home Very peaceful and Clean environment.

I was able to tour this weekend and I fell in love with the picnic tables in the back by the lake!!! 🤍 Erik was absolutely awesome!!! I thought it was very thoughtful that he asked me if I could see myself living there and seeing this view every single day. He made my entire week. What an awesome and down to earth guy!

Gerardo Salazar is a great asset for your company. He’s always eager to help and make residents in the complex important. Positive attitude and great personality go a long way! Thank you Gerardo!!

I would just like to say how thankful I am for the service I received of Gerardo Salazar was amazing, sweet and helpful with me and very helpful. All the time in the apartments God bless for taking care of me.

Certainly! Here’s a template you can use to write a positive review for the person who showed you the apartment:---**Review Title: Exceptional Apartment Tour Experience!**Erick was incredibly knowledgeable about the property and the surrounding neighborhood. He took the time to answer all of our questions and provided valuable insights that helped us understand the area better.

Today I toured w Erik and let me just say , he is the kindest and most funny. I enjoyed every single minute he made me feel happy 🙂 and just made me want to call this Home. Thanks Erik you were great. 👍🏻

I had a fantastic experience touring the apartments with Kelly. She is an outstanding agent who took the time to explain everything thoroughly. the entire tour was an enjoyable and informative experience.

Took a visit to these apartments and Ms. Kelly was great help with translating to my sister in Spanish, took us for a tour around the property showing us the options and explaining to us the requirements clearly.She is awesome asset.

My experience has been amazing since the day I applied to Northgate Oaks Apartments. The process was fast, smooth, and easy. Erik is a breath of fresh air. He was super knowledgeable when giving me all the information I asked about. He made sure to have maintenance repair some things in a timely manner. The maintenance guy was super friendly, and helpful. The energy here makes you feel cozy, and safe. It feels like a big family. Everyone here is friendly, and speaks to you when passing you by. I love the decision I made to move here.

Well I just go into my apartment and I love it already! Erik was so helpful! And so nice and welcoming. He recommended one of the apartments and I feel in love and now it’s MINE! So thanks Erik! Also CHELSA the manager is AMAZING! She’s so helpful and cool! Love her personality I felt like I knew her for years! Thanks guys!

Fermin Hernandez did an amazing job with our maintenance request in Apt. 1131. He was super friendly, hard working and timely. fixed our issue with no problem, appreciate his hard work!

Finally moved in and I am so happy. I was finally able to work out w out having to worry about gym beling closed since they have it 24/7 here... Thank you Erik so much for helping me throughout the application process you definitely were right about the living experience here, its actually alot better then what I already expected. 🙌🏻

Erik is such a kind and gracious human being. Always goes the extra mile for me as a resident anytime I need help making a payment or putting in a work order. Been here over 9 years and planing on staying.

Worst behavior towards guests the lady there was insane and i faced racism their too .., as eric wasnt there, but yes eric is so good and kind towards everyone he guided as so well but unfortunately eric wasnt there and we have to cancel our plans of moving there, she was very much unfair towards as , poor management

Very easy process. Well kept property. Great staff. In my second lease and I am very pleased to say the least!

Kelly is the best leasing i know , she gave me a very good vibe when I first met her . The tour was awesome and she knows her stuff . She is a funny gal ! Thank you!!!

Gerado was very polite and well knowledgeable on my visit to gather detail of the Apartments regarding maintenance. He definitely is very handy. Thank you.

I have accompanied my aunt to view the apartment and Mr Erik Garcia is very professional, very knowledgeable about his job, extremely helpful and his bubbly personality OMG!!!!… He is the best and the apartment complex just right the energy, the vibe very homey and inviting.

What can I say I went to take a look at these apartments and it was a beautiful property. Not to say Kelly was such an awesome agent she was able to explain everything very well with such great detail.

Erik was amazing thanks for touring i really loved the floor plans can’t wait for my lease to end to move in here.

Erik was a very polite person! Is very friendly. He explent to me everything about my apartment. Definitely thanks Erick.

Kelly Polio helped us through the whole process from touring, leasing, and signing. Even after move in she continues to be a great support for every question or concern we have, loving this property so far. Very clean, quick maintenance, and very nice access to amenities.

Erik has been amazing with helping me choose my next place to call home. Very welcoming, this is such a beautiful place to call home Im so excited.

Great and Excellent service from the Leasing office. They answered and always returned our phone calls. My family and I appreciate everything. Thank you. We highly recommend this place to live.

So excited to move in to my new apartment.Beautiful property and amazing staff.Erik has the best customer service I have experienced renting an apartment. He deserves a raise 😊

I truly appreciate our maintenance team! I would like to give a special thanks to Guillermo, as I met him when I moved in and notice his warming and friendly personality. I always submit my maintenance request via the app and response time is within 48 business hours. Guillermo is always pleasant and highly knowledgeable and resolves any issues that I am experiencing in my apartment home. I also appreciate the fact that he is calm and patient, and an active listener with initiative to help you no matter what. We are truly thankful for you and thank you again for being amazing, as you do not meet great people often. Thanks again for your recent completed maintenance request at my home, as Guillermo always gets the job done!Thanks,Bldg. 3

I want to start by saying the staff is amazing and very welcoming. The condominiums are beautiful and well kept. I was helped by Erik. He Immediately attended me and got us touring the community. He’s energy is remarkable! He truly cares for his clients and strives to meet their needs. He answered my every call and question. I am so happy I was able to work with him. I am happy to say I love my new apartment and can call North gate Oaks apartments ❤️ thank you Erik for being more than amazing.

Erik was very kind and helpful throughout my tour. He made me feel right at home.

Maintenance doesn’t let you down ever.quick to respond. Guillermo does a great job every time…💯reliable guy..

Mr. Fermin is an amazing maintenance man. He is fix it all. Amazing attitude and very prompt at answering requests.

I was inquiring about the application process and Kelly was very helpful. She explain to me throughly the contracted term options along with the availability. Such a helpful person.

The maintenance manager, Fermin Hernandez, was wonderful. Fixed my issue fast and was clean. Very polite as well.

I would not suggest visiting. I understand when you are the only person working in the office and you are speaking with someone. But CUSTOMER SERVICE is nonnegotiable. There was no acknowledgment when walking into the office, sat there for 10 minutes and the lady never looked in our direction. Don’t know if it was an Ethnicity issue or not we left.

Erik has been amazing and always kind. My stay has been great looking forward to renewing.

Fermin Hernandez is a hard working guy. He is kind and respectful he does what he needs to do when I had problems with ac, garbage disposal, etc

I had a great experience touring these apartments with Ms. Kelly she was extremely nice and helpful. Answering every question I had for here.

I really like this place. I thought Chelsea did a great job giving me information and I can’t wait to move in!

I recently moved into this apartment complex and couldnt be happier with my experience so far. Not only is the community welcoming and the amenities top-notch, but the maintenance team, particularly Gerardo Salazar, has been exceptional. Gerardo quickly addressed and fixed an issue with my air conditioner, ensuring my home was comfortable from the start. His professionalism and efficiency deserve recognition. Highly recommend this place for anyone looking for a great living environment and stellar service!

I was very pleased with my tour the agent showing me did an amazing job at showing me the property and explaining everything so well. Thank you Kelly

Guillermo Menéndez did and an amazing job, I’m really satisfied and happy with his work.

Kudos for Gerardo Salazar. He works in maintenance, and he promptly takes care of residents repair needs. He has been of great help to me.

Gerardo is very polite person very profesional,He cames to my apartment several times and he always has very good Attitude and solves my problems from my unit.

Erik went above and beyond and I have a great experience on my tour with him.

Guillermo is the best maintenance man I’ve ever encountered with. He is knowledgeable and gets whatever I need done the same day! Very nice, hard working and great to chit chat with! He never disappoints!

Living at this apartment complex has been a pleasure! The maintenance team provides exceptional service. The team always help me out with all the issues I have in my apartment with just a second, it’s really fast. Especially, Gerardo Salazar, he is always prompt, friendly, and efficient, ensuring that any issues are resolved quickly.

I enjoyed my visit today! I have been looking for the perfect apartment and today, I felt like I finally it. I was helped by the most amazing and charismatic person who goes by the name of Eric. He made me feel at home! I can’t wait to finalize my lease here! I am so excited!!

Gerardo left our apt #1616 super clean. As an ocd freak I loved the way he left it. Carpet patterns were excellent, he swept very well. He welcomed me and my family into our new home as soon as he saw we were moving in the morning of Feb 23rd. Right off the bat we knew we were in good hands if we ever needed his help!

Erik has been a great help very kind and welcoming. I am so happy hear and I had a great move in experience

Erik was super helpful and kind, I enjoyed my tour, i felt right at home.

The guy Erik was very patient with me. I appreciate the fact that he was very knowledgeable & nice.

I want to say that when I call for something to get done in our apartment or with the key bottom for the gate Erik is the one that answer the phone or at his desk with a smile 😃 on his face and he talks to you kindly thank you for all the help even when he is waiting on someone else he will say just a minute please to let you know he realized you are waiting where sometimes you have to clear your throat for other thanks for making me feel special

Erik went above and beyond and I had the best experience on my tour with him.

The move in was quick, but definitely not easy. 3rd floor living is not for the weak but overall, I couldn’t be happier. The lake view makes it worthwhile

They have been fantastic to me, maintenence always responds quickly and takes care of any issues, they keep the property well maintained, staff and management are fantastic. Theyve been helpful through every step including when o needed rental assistance as a veteran on limited income.Kelly polio, especially was very helpful and is a notary.

Went on a tour today and was guided by Eric. Immediately was taken aback by his friendliness. Wasn’t too interested in the complex at first, but after touring with him, my mind was completely changed! The place looks fantastic and is definitely going to the top of my list!

Chelsea has been amazing , always helping everyone out and is very Kind. I love it here.

Renewing my lease at North Gate Oaks was seamless and stress-free. The management team was incredibly helpful and responsive. Maintenance issues were promptly addressed, and the amenities are top-notch. Highly recommend North Gate Oaks for a comfortable living experience!

I went in looking to get more info of the property and how to apply and Ms Kelly was a great help with all my questions.

Gerardo is very friendly, responsible and has came to my house twice and always resolves the given issue and problems

Guillermo has been great. Always helping out and taking care of my work orders

Chelsea and her team are doing such a great job! Beautiful community.

Guillermo a maintenance man at Northgate Apartments is always professional and friendly help fixes things promptly and correctly HE IS EXCELLENT

Kelly was friendly, courteous and very welcoming. She answered all my questions, delivered an exceptional tour with a smile and surpassed all of my expectations in terms of overall experience. Will definitely be considering this complex in my search for a new home just because of Kelly’s help! A+++

I decided to look for a new home and God lead me to Northgate Oaks for many reasons. I called the office inquiring about their availability since researching their floor plans online, and was very impressed with the look and design of the property and the well established deed restricted neighborhood these apartments are nestled in. I was greeted over the phone by Kimberley Baker that provided me with availability and we scheduled a tour immediately, and on the scheduled date of our tour we discussed a lot of things from security to amenities provided and Kimberley answered my many questions with ease. Once finished with the tour, I also had the pleasure of meeting David Brown, the Assistant Community Manager whom was just as warm and spoke with me as well providing additionalInformation to help with decision making. I truly love the design of the apartments and waking the property you will see the upkeep and fall in love with the gym and additional amenities provided along with the lake view and picnic like area. I decided to apply and was provided all pertinent information on how to apply online and felt the process was thorough. This is highly important to me because no corners were cut and I appreciate that the application process was thorough in checking and confirming my information, and was completed in a timelymanner. I even noticed children from the nearby school were eagerly walking into the office and greeting the team as though they were family, and that made me smile because the team does not provide that surface level interaction because they are fully engaged and committed to providing stellar service. Let’s be real no where is safe from crime but I feel the apartments take safety measures to ensure we are safe from harm. I have moved in and currently enjoying our new home with my babies. Also, I have put in maintenance requests and the staff are amazing and respond in a timely manner. They also have this user friendly portal where we can communicate with the staff and receive updates on work request, and you can have cool features added in your apartment for your safety and pleasure. God knew exactly where to put us and I am grateful for the staff for being amazing and providing stellar service. Oh yeah, I also met Ms. D on the office and she is amazing as well and ready to support you and provides updates as needed. I just love it here and thankful God led me here!P.S. Another thing that made me smile when David and Kimberley stated, “Welcome to your new home.” Y’all don’t understand how much that meant to me and my daughter, just truly thankful and grateful. Yes, we are truly home!!Thanks Northgate Oaks Team!!!!

The on-site staff member Kelly has been a constant source of exemplary customer service, kindness. Her professionalism, and commitment to the community has been invaluable to me. She is approachable and always has a smile. Thank Kelly for all that you do.

Sir Eric Garcia,On first connection, displayed outstanding customer service.We did not feel rushed, he was very through, great sense of humor, travelled the extra steps in addressing our quest and concerns.Sir Eric, please continue to make a Difference when everything is Different:)Anitra & Woodie HadnotM 06 03 24

The place looks beautiful and the amenities are a major plus. Erik was the best at making the whole process easy and simple. I look forward to renting in the future

Guillermo one of the friendliness persons you will ever know. Greets you in the morning and every work installation. Have been seeing him for years and always has a cheerfully continuance. Great Customer Service. ❤️

North Gate Oaks is a very nice community, the leasing agent Erik was very attentive he made sure that all of my questions and needs were met. Thank you for the excellent customer service.

I took a tour with Erik and he was the greatest! I had so many questions and he answered all of them! He knew all the information and wasnt bothered when I would ask him to explain again. Definitely deserves 5 stars!

I went on tour with Chelsea and she was amazing. Kelly was so sweet and made me feel very welcomed as soon as I walked in the door. Unfortunately they didn’t have availability for the time frame I’m looking for but will recommend to family and friends.

Mr. Fermin is the head maintenance at Northgate Oaks Apartments and he is one of the most nicest maintenance man I have ever met. Love his friendliness and professionalism.Whenever he fix something at my apartment he always do a fantastic job.

Amazing apartment complex to stay in. Me and My Husband really enjoy staying here

Fermin Hernandez has been nothing but great to us! The The maintenance is exceptional. Everything Is always done on time and correct. The sweetest person ever to do his job with care. Thank you for all you do!

Eric helped me out. It turned out to be everything he described, private, quiet, peaceful, clean. I love it! Move in process was smooth and easy on their end. I personally know quite a few people whos leases are ending soon and Ive definitely been recommending Northgate Oaks.

Fermín did a fantastic job. He was friendly and explained everything in detail.

Guillermo was a very good worker and he was so understanding. Thank you!

Stopped by after seeing the reviews, looking to move in the next few months so I have been scouting the area and let me say when I first walked in the atmosphere was so friendly. I was helped by Kelly, she’s super friendly and attentive. She answered all my questions. This is by far the best complex I’ve visited and the staff is amazing I will definitely be coming back when im ready to make the move. 10/10

Don’t let the 4 star rating fool you. Staff has never cared or went above or beyond about anything I’ve brought to their attention. We are just $$$ to them. There has been too many negative things happen here at this property within the first year of my stay. My Christmas package was delivered in the lock boxes & never to be found. All 4 of my car rims & tires was stolen last April with no resolution or care or help from your staff. Only to tell me you all couldn’t get video footage of a camera that faced my car during the theft. Bird poo on every floor of my building that I have been reporting for months that has never been cleaned. Nasty neighbors that leave their open trash bags at my entrance with maggots. Valet trash that doesn’t remove our trash on the days they are suppose to. Maybe they don’t like walking up to the 3rd floor. But, is unacceptable. My neighbors ring door bell at my entrance facing my front door leaves me no privacy. My cracked tub that maintenance thinks using tape to seal is acceptable. No perks when renewing the lease like a carpet cleaning or anything. The list is endless.

Guillermo from maintenance did a excellent job replacing my broken appliance

Great place! When I arrived I was greeted by Kelly. She helped me with all the question and concerns I had, she was very helpful!I have other choices to look at but so far so good with the service here!

I’m updating my review . It was five stars when the last employees were here but that new staff?! Bayyybayyy they don’t care bout nothing but a paycheck! They’re RUDE, they’re INCONSIDERATE and just UNRULY . And don’t get me started on how bad roaches are here . I understand It’s Texas so there will be roaches , but no apartment I have ever had here has been this bad . And my air conditioning is constantly broken so my apartment be 80 degrees or higher . That’s not going to work! I have a 2 year old and a 5 month old ! The damn power goes out every storm we have ! Especially this last storm. We slept in the damn car . And our washer and dryer are rusty as hell. The damn windows constantly leak and get mold . And the worst part , they want $1600 a month for a 2 bedroom, 2 bath in these conditions! Better off getting a house and I can’t wait to leave

Guillermo is a very knowledgeable employee and a kind person, his services are of a remarkable quality. Because of the staff members like Guillermo living in Northgate Oaks indeed feels like home with the people you can rely on.

Erik was very kind and friendly and I enjoyed my tour.

The maintenance team is awesome, however Gerardo Salazar has been nothing but exceptional! Always friendly and willing to help! Very efficient at what he does!!

Maintenance Man Guillermo is amazing at what he does and is always so kind.

Gerardo Salazar- very attentive, very respectful and nice. Fixed my problem and explained!

Erik was super helpful and answered all of our questions with ease. Definitely recommend asking for his help since hes such a sweetheart

We really like living in Northgate Oaks because it’s a peaceful and beautiful place. I would like to give a 5 star review because we couldn’t be happier with maintenance. Mr. Fermin is an amazing and knowledgable member of their staff. He is super respectful and is always ready to resolve any issue(which are not very common) with our appliances or anything that is not working in out apartment. Thank you Mr. Fermin for all your help.

Guillermo is very helpful and hard working, never complains and gets the job done.

Erik was the one who helped me out and he was very kind. I enjoyed the tour. The vibe of the office is cool too. Everyone seemed very friendly.

David was amazing!! He was very on point with communication which made the application process easy. He was very thorough with the tour leaving me speechless. Happy to call this place my new home for the next few years.

Erik was very helpful im glad i am moving in today.

I toured with Mr. David Brown on a Saturday and he was an AMAZING leasing agent! He showed me around the apartment complex and gave me a tour of their very spacious one bedroom model unit. He was able to answer all of our questions and tell us about the different options I had when choosing a unit. I can’t wait to be hired as a school teacher near the area, so I can return and begin a lease at this apartment complex. Mr. Brown does an amazing job at selling the place and anyone would be lucky to have him as their guide and leasing agent!!

The maintenance manager, Fermin is awesome. He’s always there to help when help is needed. He’s very sufficient. He’s very detailed and he’s one of the ones that make the property a really good property. Thank you Fermin for all your help. You are greatly appreciate it and keep up the good work

Miss Kelly Polio has been doing great work and always taking care of everyone in the Office and Apartment community, She is one of the best and I highly recommend her for your services.

Me and my girlfriend love the staff and were served free ice cream by Chelsea and Kelly. We love our neighbors and the kindness of the staff

I have loved my home from start to finish. David has made everything easy to understand and has taken care of all of my issues, should there have been any. He is super polite, prompt and professional. There are misfortunes that take place anywhere you live, but ultimately all in all, everything you need to know is delivered upfront. The lease agreement outlines it all. The community is quiet in comparison to other communities in the area and I feel that the property is properly upkept and nice. I will miss my home and should I ever consider leasing again, I wouldnt mind coming back.

I love it here, the office staff is super helpful. Erik specifically has helped me with the whole process, thank you all for the great experience!

The grounds are kept nicely and the pond is cute and great to walk your dog around. David Brown, my leasing professional, was EXTREMELY helpful during the entire process. He answered ALL my questions and ensured that move in ran well. After moving in, he continues to be the best and I know I can reach out to him if need be.If you have guests, MAKE SURE they register to park and have them park in the spots that says for visitors. Towing is heavily enforced here, but as long as you have your guest register to park, there should be no problem.Thus far, the experience here at Northgate Oaks has been great and I really appreciate David for everything he’s done!

Love my new apartment! Nicest staff ever

Guillermo has been fantastic always answering calls for maintenance same day or the day after, he has been very kind and helpful and even leaves a bit of knowledge and comes back to double check if needed.

Thanks to David, my experience here at Northgate oaks was Amazing. !! For starters, these apartments are very nice, clean, quiet and worth the price. I was greeted when I walked in from David; Who had a positive, helpful, friendly and ready to assit attutide. The atmosphere was comfortable, real and I felt at home. During the view, David was very informative about the different amenities, pricing and details. And my favorite nailshop is nextdoor ... who wouldve known lol but this is perfect.!!I love these apartments and everything it has to offer and I cant wait to move here !!! 😁Thanks David your the Best !!!!

I have lived here for 2 years. When I first applied I was approved right away. David was so helpful and still id til this day. I was skeptical at first because I had not seen the place before I moved in since I lived far out of town. Any maintenance request they’re right on it. Gate has been broken a little more frequently lately and my guest got his window smashed out but other than that I had the best stay possible. No roaches no noisy neighbors. Glad they took away towing. I will miss this place. But glad I was able to be comfortable

This has to be at LEAST a 4 star apartment. I’m my eyes it’s a 5 star. The best you can get. Very friendly staff amazing work and service from David , Erin, and miss Kerry. Lovely people all of them makes you really feel at home and are always available to work with you especially in times like now. I can’t stress it enough I love this place I never saw myself moving into an apartment but this feels more like home than mom and pops home does! Maintain eye is always super reliable and fast they’ll come in less than 24 hours and if it’s an emergency they’ll be there ASAP. Never disappoints they are always doing good work and finishing fast. Never leave a trace that they were even there keeping your apartment clean just like you had it. But big shout out to the trio of David Erin and Kerry without them things here wouldn’t be as great. Amazing job guys. Keep up the great and excellent work!

David, Holly, Erin and Kerry have all been sweet as ever! I have not moved in yet but definitely will. They are very informative and very friendly. David had excellent customer service , I am a first time renter and he answered all the question i had..if he didnt know the answer he found it.The property looks well kept , and neighbors that seen us touring were extremely friendly as well ! Needless to say I cant wait to apply and move in 😊😊

Do not move to these apartments, I work in the leasing industry and their customer service is worse than McDonalds. They are not helpful, they do not care about their residents, all they do is just sit in the office. They close the office early without notifying residents. This is the worst management I have ever experienced, and I have worked with many different management companies. It sad to see how other leasing agents dont care about their residents when that is your main job. The way their customer service is really shows that they are only there just to get a paycheck. This why they have a different team every other month, and the reason why their occupancy is so low. STEER CLEAR FROM BH MANAGEMENT PROPERTIES AND NORTHGATE OAKS APARTMENTS. Also, they have a lot of crime occur on property and their cameras dont even work to be able to give anything to the police, and their gates are constantly broken. THEY HAVE PEOPLE LEAVE REVIEWS THAT DO NOT EVEN LIVE HERE TO MAKE THEMSELVES LOOK GOOD!!!! PAY ATTENTION TO THE OTHER PLACES THOSE PEOPLE HAVE REVIEWED. BECUASE HOW DO YOU LEAVE TWO REVIEWS TO TWO DIFFERENT APARTMENT COMMUNITIES WITHIN 4 MINUTES. HAHAH A JOKE OF A COMPANY!! Funny how you can reply to everyone elses reviews!

Guillermo has been great always comes and helps out when I need him to. Thank you for always helping out.

Nice place to live. I can appreciate how quickly they resolve any maintenance issues i may have. In fact their maintenance crew is outstanding. All three of those guys are top notch.

Stopped by to get information and the office staff was very knowledgeable of the property. The property was very beautiful, wish I could have leased but unfortunately the prices were a little to high for me. Maybe in the near future if in my budget I will be back!

I went on a tour with Kelly and she was so sweet and helpful. She didn’t make me feel like I was a burden with all my questions. Unfortunately there wasn’t availability for the time frame I wanted but I was very pleased with the service!

Erik assisted me in every aspect and helped me through the process of making me a tenant. I’m definitely already loving it here

Stop by to check out the floor plans, I was greeted right away by Kelly and was given a community tour. She was very nice and responsive to all of my questions. Will keep them on my list for my future move.

I’ve been living here for a year and a half and I couldn’t be happier. Big shout out to David, Kerry and Erin. They are amazing and always willing to help. They care about you being comfortable, feeling welcomed and home. I’ve talked more to David and he always finds a way and a solution to help me and my parents every time I call. Maintenance guys are awesome! We’ve interacted more with Mr Fermin and Mr Guillermo. They are fast, trustworthy, and always with a smile on their faces. We appreciate all of you to make us feel home and for helping us when we needed.

David is definitely the star of this review. This is my first apartment and I thought I would be extremely overwhelmed. However he made the process so easy and stayed in contact with me consistently about what was needed and what the next step was. David has given me the best customer service in any setting. Five golden starts for him.The only downside to this complex is the parking situation. There are no car ports or garages available and havent been since I moved in. Guests very rarely park in allocated guest parking. I wish management would put signs where resident parking is to inform guests. I dont wish anyone car to be towed, but its frustrating to have to register and park in guest parking where you pay to live. I dont work the typical 9-5 so parking is a constant concern. This would be the only reason id love.I love the complex. The grounds are clean and beautiful. Have had no major pest issues. I love the lay out. The neighbors are very respectful. The only time Ive heard any particularly loud music was on 2 nights and Ive been here for about 5 months. But it was on a Saturday and it was turned off about midnight. A reasonable time for the weekend. The layout of my apartment is great. I love having two doors before entering the apartment. Its a great safety measure in a way. The location is close to many major stores

Had a great experience touring the property. Erik was great and helpful. Definitely looking forward to moving in here once my lease ends.

We came upon these apartments while looking for another one and we fell in love. It was a very smooth process for our move in. The office was very kind and helpful to us. Throughout our process of applying, everyone was very helpful and their communication was amazing! Thank you for everything!

Guillermo was a really huge help and I thank him a lot I lived here for 7 years and he always helped us out the best maintenance man ever.

I knew I was going to like Kelly the moment I saw her collection of pink pens! She just gave me a tour and was so pleasant and has a calming presence. Im still looking around but this place goes in my top!

As a first time renter, i didn’t know what to expect. David Brown helped us out with any and every questions we had, and he still continues to do it till this day. Considering the fact that we’ve been here for a year now and renewed, he’s always helpful and informative. David is someone this company or any other company would be lucky to have. I am extremely happy with his services.

Great place to live but I have to thank the best maintenance team. Especially Guillermo as he is always kind and thorough and waves to everyone around the complex.

I toured these apartments today and I fell in love immediately!!! The spacing, the amenities, the pricing .. everything was great. David Brown did an amazing job with showing me the property and the apartment as well as finding the perfect unit for me and helping me through the application process. I cannot wait to move in !!

I wanted to share the best experience I had with one of the associates at Northgate Oaks. David Brown helped me through the whole process of getting approved for an apartment and was ready to move in and I had to cancel, not just once but twice for personal reasons. David never got mad and was still willing to help me! David is one of the rare people in customer service you will come across that is willing to go the extra mile to satisfy his future tenant. I hate Im not able to be a part of the community but if you ever need help ask for David Brown he wont disappoint! Thank you David, your kindness will never be forgotten!

Eric was very friendly and knowledgeable! He really made it a great experience!! I would recommend talking to him if you are looking for the perfect place to call home!

A beautiful community and well-maintained! Chelsea was so sweet and her assistance was invaluable, definitely the best experience I’ve had in my search!

This is my third apartment in Houston and my first time renewing my lease. I even recommended a friend to apply and she loves it. That said a very special thank you to David Brown who took care of my initial lease, my renewal, and he happened to be the one who helped my friend through the leasing process as well. I knew shed be well taken care of when she mentioned Davids name. Thank you for a clean, non-infested, peaceful environment here at Northgate Oaks!!!

Great staff at this place. Clean buildings. Gerardo Salazar is an employee who makes a difference in this place. He makes people feel welcome

I have been here at this complex for about 3 months. With this being my first time renting, I had a million questions and needed guidance. I came across David and I’m so glad that I did. He made this process so easy and replied to my emails in a fast manner. I can say I feel safe here and there haven’t been any issues so far. The only concern that I have is the parking. I rarely go out but if I leave and come home after 4, I am searching for a parking spot. Seems like the parking is way too full which isn’t fair to the residents. This only reason prevents me from going places because I feel I may not have any Parking when I come home.

1st and foremost Id like to say that I have not officially moved in to this complex as of yet. However. David the leasing agent that assisted me was aaaaaamazing! He was very friendly, and most importantly efficient and knowledgeable. He definitely made this process a seamless experience. Ive toured many apartments and I have finally found one thanks to David!!*I will leave an updated review once I actually move in!

Lived with wife where about 1 year. Decided to leave, because bought a house. Made 2 month notice at 13 of June. Moved out on 20 of July. Agreed to pay till 13 of August full price because this is part of agreement. Today got bill to pay up to 1-st of September on 1650 USD!!!! How is it possible? What I did wrong? Fraud.

I am loving it! Moving into these apartments has been one of best decision me and husband couldve made. David, Kerry and Erin does great teamwork. I was surprised when Mr. David address me by my name. Even though covid has restricted us from the office. Theyre still addressing every issue and getting to know residents.

David and Kimberly have been awesome! Im so very thankful that they called me as soon the apartment became available that my mom and I needed. They were very friendly and professional during all of my calls and questions!! Thank you again!!!

The 5 stars are specially for David. He is just amazing, whatever the problem is he was there to help me and my husband. He was just amazing, very friendly, very supportive, very patient. He should get a raise and a promotion for sure. If David wouldnt be there i wouldnt have given any review, the place is very nice but the area isnt. David keep it up, you are awesome.

Beautiful apartment complex with a pool, lake and dog area. Lots of parking spaces with easy access to 1960 and TC Jester. The apartment itself was in excellent condition when moved in. The 1BD is spacious with big windows and a good-sized balcony. Appliances are new. David at the leasing office was fantastic during the tour and the move in process, knowledgeable, responsive and there to help with anything.

Management and maintenance are amazing and quick to respond. The property is nearly always clean and the property is SAFE! Never had any issues, the walls are a bit thin but theres really never anything going on. Sometimes I forget I have neighbors. My only downside would be parking, Ive always been able to find park but my guest havent always had that luck. It seems like theyre trying to improve that.

One of the worst move in processes I’ve ever dealt with. They constantly tell you that they will reach out to you and they never do. Yesterday I caught them ignoring my call. I called several times and finally walked in the office and called at the same time. They were just letting the phone ring. I am currently still waiting on my spare key because they supposedly haven’t made spare keys yet and of course I was told someone would reach out today and they never did. I saw people in the gym and asked if I had access to it and was told I had to wait until they fix the front gate. Now we know that that front gate repair is not going to happen anytime soon because it’s been stuck open since we first started looking at the apartments. We had to literally make them tell us if we were even approved or not by repeatedly calling and finally just walking in the office and sitting down in front of them and asking them what was going on. They apparently have a strategy of giving people the run around hoping that you will just stop bothering them. So far they always seem to have an excuse but will offer no courtesy or accommodation for it. We are already seriously regretting moving here.

Ive lived here for 2 years now. Im giving this place a 5 star review because of a few factors. Number one is the people. I enjoyed my neighbors and also the management. I want to take the time to say David is one of the best property managers you could ever ask for. Move here just because of him. Second i want to shoutout Guillermo, one of the friendliest guys ive met while in Houston. Any request I had he was prompt and does his job so good, he is a major asset to this property. These two made my apartment experience 100x better and i just really appreciate them for that. If i wasnt changing areas i would be renewing. This is a steal price for a property like this, I will always remember my amazing time at Northgate Oaks.

Chelsea was very kind and I enjoyed my tour. She explained everything throughly and I will definitely consider these apartments.

Northgate Oaks has been a decent place to live.--Management is strict; however, everything (including charges for certain maintenance and fees for violations) is outlined clearly in the lease so make sure to read it thoroughly before you sign. (and keep a copy out to refer to if you are unsure of if they will charge for something).--The area is quiet, the complex does sit underneath the approach path to Hobby so you hear airplanes regularly, but I have not found it to be too disturbing.--Office staff/management are not overly friendly, but are professional and take care of issues in a timely manner--Maintenance staff is FANTASTIC- Fermin and the crew are very nice and very quick.--MAKE SURE TO VISITOR REGISTER ALL CARS THAT ARE NOT THE ONE YOU NORMALLY USE. I did have a rental car towed because I wasnt able to register it and didnt park it in a visitors spot. They have recently put registration online so it is very convenient to access, though inconvenient to do every 24 hours. It has, however, opened up a lot of visitor spaces so my guests have not had an issue since the policy shift.--I have had some neighbors smoke weed inside their apartments and the smoke has drifted into mine through air vents and through the spaces where the pipes go into the wall, but they have been respectful and understanding when I have spoken to them about finding a solution.--Neighbors are quiet and nice, walls are thin, prices are good for the condition of the apartments and amenities.Hope this helps give a general overview of my experience and what to expect.

Great tour by Chelsea. She was very helpful and answered all my questions. My wife and I are very happy are considering these apartments.

We all know that the property is an immaculate sight but one of the agents made my visit memorable. He was understanding and helpful. He had an answer to every question. I found my next apartment. Thanks again!!!

Highly recommend! My experience with Gerardo Salazar was outstanding and handled timely. Great complex and customer service.

These apartments are everything, highly recommend!David made everything a quick and easy process from the application down to the move in. He provides you with all the information needed to proceed please ask for him when applying here. Great apartments, great scenery, quiet and peaceful!

I had some questions and the manager Chelsea was super helpful. Very attentive to my concerns, and very polite. Wish apartment staff was like that everywhere

I really never do reviews. However after speaking with David Brown I felt compelled to let management know that they have a jewel working for them. His professionalism is over and beyond any thing I expected. He is spot on in returning emails and always available when I call or have concerns. I have not moved in yet. However I am so anxious to actually meet him. The knowledge of the community and wealth of help he has displayed is immeasurable. Im sure Im going to love it at Northgate Oaks just by my encounter with David. And from seeing all the positive reviews I know Ive picked the right place to call home. Thank you David for all that you do. With that being said the property itself looks immaculate. Always clean and upkept. Hopefully the parking with be up to par. I dont have many visitors. Would just like to be able to find parking when I arrive home no matter how late. Thanks again. Rotunda Niecy Sanders

Love the apt moved in May was skeptical because the process was drawn out due to everything being online and waiting for approvals but the staff was nice so that was a plus. No issue with maintenance, grounds upkeep is A1 but as of yesterday I feel like the community isnt safe. My car was stolen between the hours of 2am-830am. Told the office around 10:15am what happened as well as other residents whose cars had been vandalized but not stolen like mine. Asked about the cameras for the perimeter of the parking lot/entrance gate and conveniently they not working. The entrance gate has been freely open furore than 2weeks now and I have seen a patrol vehicle when I come home from work but not Sunday at 2am no patrol vehicle in sight. We were never told that the cameras were down nor why their were a patrol vehicle on property and still a day after my stolen car and vandalized cars in the apt no one knows whats happened in the apta as a whole. Thats sad how much rent is over here to not receive a decency letter on our door/apt app of the latest. Its a disturbance or my Peace ans safety for my belongings. I hope this message helps the community and see that a sense of urgency is rendered.

Great community and the manager Chelsea was wonderful!

I just had the opportunity to visit Northgate after making the choice to move. The apartments seemed up to date and the leasing agent we met with was very knowledgeable. I got the opportunity to meet with the manager on my wah out and she seemed to be in great spirits. Maybe because it was a Friday afternoon. Either way this seems to have a the needs for a basic place to live. It has quick access to either 45 or 249 and its close to the mall. Which is nice. Plus there are several businesses within walking distance. I havent chosen to sign up yet. But this apartment community is by far at the top of my list.

Gerardo kind and helpful when anything would stop working it would b fixed by the time i got off

I’ve been a resident here since February 2020, throughout this horrific year we have had the front office staff has been OUTSTANDING. From the over whelming kindness to always being “on time” with any task, or request, and the residence itself exceeding my expectations. I’d like to thank Kerri, Erin and most of all David for truly working with me whether it be a service request, financial assistance, or just dropping by for coffee at the office, it’s always more than a pleasure. Customer service at 1000000 😊😊😊😊

I love this place! The staff members are all pleasant and friendly. My renewal process was simple and quick. Northgate Oaks Apartments is a wonderful place to reside!

I have had the pleasure of having Mr. David Brown assist me with applying for a one bedroom. The pandemic has provided many challenges such as: touring the department, but he found many ways to meet my needs whether it was virtually or allowing me to do a self guided tour. He has also been very patient with assisting me on any problems that I may have occurred with the website. I am glad that I was able to have him as a leasing assistant,

Kelly and her friend ERIC at the office were great help, and made my move in super easy.Very nice people

Gerardo is very nice and professional. Thanks Gerardo.

I came in today and David Brown gave me a wonderful tour of the property. I immediately fell in love with this place. Out of all the tours I have been on.. this one definitely is the one…I can not wait to call this place home.. thank you David.. see you soon!

Northgate Oaks are really nice apartments. I moved in 6months ago, when i first moved in I had an infestation of roaches, I assumed it was from the last leaser. When I noticed how many bugs had been appearing on the first move in date I had contacted the office and let them know that there were roaches in the unit and we werent all the way moved in yet, they said that someone would be out to spray next day. So the next day the number of bugs decreased but there still were bugs so I went out and bought some spray myself to help get rid of them. After about 6 days i never seen another roach. Next is parking if you live on a certain side then after 10 pm there is no parking. Besides the infestation when i first moved in and the parking Northgate Oak is a great place to live, the staff in the office and maintenance is great as far as I can tell whenever I put in a request they handle it really quick and neat. They also have a really amazing package handling system insuring that your package is safe. Property is always clean and the up keeping is spectacular. Last the gym is really really nice has all equipment and it all works!!

Erik was great. Tour was amazing. Definitely might go here just because of him!

I recently moved out lived here for a year . No complaints. If I had anything that had to get fixed they would fix the same day or the next day . Management was always helpful .Alison was great !!! I loved and miss my apartment. 😩 I had to move city’s due to my job .Most definitely recommend to others .

Honestly the worse place to move!the Stink cannabis, marihuana is heavily every where around the complex!!!!!! I really love the area! But will be visitor only I soon don’t know how you guys allowed this!! Unfortunately you ruin the environment

Erik has been amazing and very kind. Thanks for all you do.

I had a great tour today. Erik was so kind and explained all the apartment details to me. Makes me want to move in now.

Guillermo is an exelent maintenance worker.

Just moved out because I got a job on the other side of the city. Really liked living here. Great place for the price.Pros:Cheap, quiet residents, staff were really nice, nice gym, energy efficient, dog park, safe. A police officer also lives here and patrols the complex every now and then. Parcel pending was great for packages. Plenty of parking for residents.Cons:Valet trash - They dont always take your trash. One time they left a note saying it was too heavy when it was a light bag that I could lift with 1 finger.Speed bumps just recently turned into rock hard cement curbs.

I am happy living at the Northgate complex. The staff members are very professional. I always get positive response for my requests for maintainence. This property is well kept. The management is doing its part but some residents donot respect the property. They litter and leave dog waste on the grounds. Some residents or their visitors park or stall in the middle of the driveway and it is hard to pass by while you are driving your vehicle , specially at night. The place is beautiful and the staff is hard working. Unfortunately the rent has sky rocketed.

Do not move here!!! There is no security and many break ins/ thefts. They do not clean the property. My neighbor moved out and left trash and dog poop on porch they have yet to clean up. Cant wait until my lease is up!

I was helped by leasing Kelly, she gave me excellent customer service and is very knowledgeable of the property. Go to Kelly for all your leasing needs!!! thank you :)

I don’t recommend moving to these apartments. Beautiful on the outside but the truth happens when you move in. Amongst my other issues this one takes the cake. I’ve Been living here 6months and this morning my car was on bricks. All 4 tires & rims stolen. They keep the front gates wide open leaving the property vulnerable to thieves. Office people are nonchalant and don’t go above and beyond to help you or care about your personal life or issues. Don’t move here unless you want your car on bricks.

You want a place to call? home this is the place. The staff here is very polite and they care about all of there residents. The place is very safe and also very clean. They have a great 24 hrs gym and also very quiet and calm. The apartments are great they are very luxurious looking and the maintenance staff is great at responding for any issues you have. I have been here for 2 years and they have been great. Highly recommended these apartments.

Rated 4 only because of new parking rules for guest. Otherwise, I’ve lived here since 2014. Sure there’s been a few issues, but anyone who tells you they are living somewhere perfect is lying to you. Northgate Oaks is superb... the ease of access to several different highways is a plus. Shopping is close by and schools are good.The community is nice and well kept up. The staff is friendly.I say do it! Remember, I’ve been @ Northgate since 2014.

Danevia was very professional and courteous. She made me feel welcome from the moment I walked through the. She was very helpful and and answered all my questions. I look forward to moving here in the very near future.

Erik was amazing, and very kind I truly enjoyed my tour. Looking forward to living here!!

Thank you Erik for the tour I am excited to bring my family to live here. If anyone is looking this is the place to go they make you feel like you are already at home.

I consistently had electricity issues while being at this complex they never correctly fixed the problem this was going on for a year out of 2 years of living there and when my daughter was 6 months old she had to have open heart surgery so I would be out of electricity most of the times and they would not move me to a apartment the manager would not answer my calls or emails anymore. Then when I just recently moved out we had the ice storm come 2 days before my move out date and the ice lasted a while so three days after my move out date I was able to get my stuff out. They weren’t in the office until the same day that I came to get my things after the storm and will not give me my full deposit back. If you ever get stuck in the very back of the apartments the do not clean it up there’s always dog poop everywhere!

I took a tour at the complex and it looked very welcoming and well kept. A staff member named David B. was extremely polite and helpful when showing me what the complex has to offer. If I had to live in a place that was clean, well-organized, and near various stores and restaurants, then it would be here.

Holly initially helped us with filling out the app & scheduling the tour appt. David gave us our apt tour & the layout was TOP TIER. He also showed us the amenities. I highly recommend this complex. Cant wait to move in September!

Mr. David Brown was professional, well informed and courteous. This is an important attribute for any apartment community. He is the epitome of what a great leasing office should be about. Kudos Northgate for hiring David Brown. This is where it all starts.

Erik is always on hand to help with residents problems on hand. Very efficient, & patient.

I love my apartment. The lighting it not that great inside. The office ppl can be rude at time but other than that I love it. They always fix things right away. I had problem with my neighbor playing loud music at 4 and 5 AM!!!!!! It took a couple calls but the situation was handle. They keep this place up and its always beautiful out side. Neighbors dont like to pick up after their dogs if you know what I mean. But all in all its a great place to live.

I’m a resident from this apartment complex and just want to say what a good job Gerardo Salazar from maintenance does. He’s very helpful.

Erik is laid back and easy to come to about issues in your apt

Guillermo is a great maintenance worker.

David is the best! This by far is the best apartment community we have lived in. We recently decided to transfer and he made the process very easy and smooth. Whenever we need anything he is right on top of it. He is so helpful and considerate!

David was so helpful with our move in! He made sure we got the smoothest move in! Would recommend to live here also! These are such beautiful apartments!

It is a nice and clean apartment complex but the parking there is terrible!! They allow 2 cars per apt to be on the lease, its around 12 buildings in the complex if not more, so pretty much if you get home late you are SOL and have to find somewhere to park your car for the night, and nope if you live there and your car is registered you cant park in the visitors spot or they will tow. And you are not allowed to have anything on YOUR patio but chairs, not even the trash can they give you and I didnt even want the trash can. The front office is never on the same page either, the only good thing about this staff are the great grounds keepers.

This complex is absolutely amazing ! The tour was very well shown and explained , thank you to Kelly for making me feel very welcomed and at home !

Danevia was FABULOUS! She was so bubbly and was able to answer all of my questions about the complex and being a potential future resident. Loved my experience looking at Northgate Oaks with her.

Everyone in the office was very kind Chelsea, Kelly and Erik were all there to greet me and Erik gave me the tour. I fell in love with this place!

DAVID BROWN IS AWSOME!!! Thank you for all the help and support. Ive been here about a week and everything is so peaceful and beautiful. I come from another Appartment complex, that it was a completely disaster and I was very concerned of moving to another apartment, but it is the best desicion that me and my wife made. After a long day of work, getting HOME its very relaxing and very comfortable, at least we can rest and charge our strength for the next day.I strongly recommend Northgate Oaks!

Only moved out because I accepted a new position on the other side of town. Would definitely move back in to Northgate Oaks if I ever end up in North Houston/Spring again. The gym and pool were great. Maintenance requests were always fulfilled the same day I would place them.

I just moved at Northgate oaks, yesterday and I love it!. David & Kimberly was so nice and very helpful .. if your looking too move here you should!. Property is very clean, nice pool, nice Quiet place.

This place is absolutely great. The staff is extremely friendly (leasing, pest control, maintenance, grounds keepers etc.) and they are always prompt with a resolution to any problem. I love the dog park and the security of a gated community. It definitely feels like home.

I started with a 6 month lease to try out the property. Now im extending to a 12mo lease. The community is quite, clean, and safe. From the 24hr gym to the walks around the pond everything is beyond the standard. Anything I need help with Jessica is quick to help along with the rest of the staff. No complaints at all.

This is the worst apartments that I have ever lived in. The management has no clue what they are doing. They dont communicate the correct information to you. They are extremely unprofessional. Camille is extremely rude, she likes to talk over you. Theyre always texting on their phones and on Facebook. It took three weeks for them to get maintenance to tend to my storage issue. There was feces, roaches, and spiders on all of my stuff. I did not have any of that on there when I placed it into storage. They are sneaky, rude, and foul people.