Park Avenue at Boulder Creek Apartments

Currently a resident and disappointed. One trash compactor and maintenance doesnt listen to concerns. If you cook, the smoke alarm will detect heat and it will go off. In the first month Ive had to request multiple requests to fix the smoke alarm because it went off with the minor things. Maintenance doesnt believe you. Ive just have to adjust with it. No parking and the funny thing is if you want to pay for parking and get your own garage ,they dont have much and your parking garage might actually be at the front. So if you live in the back, you will have to walk to the front to get your car. They will tow your car if you have a car thats not up to date that youre not using but is under your lease , and they dont give 10 days notice to notify that you need to move your car.... So what theyre doing is illegal . Also the lease agreement is loose so it helps them to pretty much do what they want because its loopholes. Theyve never had a problem with cars being expired but the lease agreement says they can pretty much change the rules of parking at any moment as they fit. So when I spoke with them they said in the agreement it is written, you have to have a valid sticker ..... the lease doesnt say that ,it just says they can change the parking rules at any time. I couldnt fight it because legally I signed it and it does say that.READ THE AGREEMENT FIRST BEFORE SIGNING.Im not going to renew because Im not agreeing to a contract that is loosely written.

You may take an amazing tour, but it has nothing to with the actual living experience. Management is too cheap to invest in multiple trash compactors despite the size of the complex and despite the fact that the one trash compactor thats there continually breaks down and the result is disgusting trash everywhere. They only invested in adequate lighting around the facility after numerous people recorded car thefts and break ins. For what you pay in rent, youd expect quality but instead their exterior upgrades are random & sporadic across the complex causing parking and patio access issues, and the crews they hire dont even care about the quality of the work they do. Add in the fact the front gate ROUTINELY doesnt work (security issue again) and the back gate fully works even less than that. Giving two stars is me being generous.

I lived in this complex from Nov. 2020- Aug. 2024 in both buildings 6 and 12. Initially I never had issues outside of the trash compactor and raccoons. I read reviews before moving in and decided I could handle the trash and raccoon issues, but I wish I would have given it a second thought. You have to take your trash out early or the one small compactor for the whole complex will be full. If you happen to take your trash out after dark, some of the raccoons may decide to chase you. I also had raccoons take shelter from winter storms in my cars engine bay multiple times, and they completely tore up the insulating lining (not a huge deal, but very annoying).In 2023, I moved to building 12 and that’s when things took a turn for the worse. The unit I moved into had carpet from the previous tenant or two, had dog fur everywhere, and wasn’t cleaned out properly. Additionally, I was unable to see the apartment for a scheduled showing because the cleaning crew had taken the key home with them. I still moved in against my better judgment, and as you might imagine, things continued to get worse. Sometime in the Spring, when contractors were cleaning an apartment on the 3rd floor, they dumped some sort of cleaning solution onto the ground from the balcony and onto my car parked below. Management didn’t care when I brought the issue to their attention. In July, the neighbor below me informed me that she had mold growing on her walls and on her clothes. She mentioned that she had a leak during Beryl, and her entire apartment smelled like mildew. She moved out shortly after, but I began noticing a mildew smell in our unit. I expressed my concern to management, and they sent a contractor to review whether the walls had moisture using a probe-less meter. They didn’t find anything, but I continued to smell mildew in the apartment. I opened up the AC vents and found mold in the main bedroom’s air vent. A few days after the contractor inspected the walls, a leak formed in the main bathroom’s ceiling. The issue was reported and maintenance was unable to figure out the cause for two weeks. They even closed the ticket at one point, and I had to call to open it back up. When they finally began to address the leak, they opened a hole in the ceiling and left it there for 4 days (I had to cover it up myself) exposing me to mold. During this time, one of the contractors (drywall or plumbing) left with maintenance’s copy of the apartment key and I had to be home anytime they needed access to my unit. I still am unsure how long some random contractor had access to my apartment due to management’s negligence. Additionally, maintenance lied about not having a key to the apartment and tried to brush the issue under the rug. At this point, I was already boxed up and moving out. To their credit, they did finally fix the leak after calling in plumbers. I’m unsure if they ever did anything to address the mold growth shown in the pictures, but I certainly hope they did.To sum up my experience; the trash/pest issue has been ongoing for over 4 years, management doesn’t care about anything other than taking your money, management also doesn’t seem to require that contractors return your keys after each day, and finally management will review and remove any negative or informative posts in the community forum (there were contractors leaving bottles full of pee in the parking lot and a bobcat that roams the back of the complex).Don’t be fooled by the 5 star positive reviews… When I moved in back in 2020, I was asked to leave a positive review after scheduling a viewing because they were allegedly under new management and needed positive reviews to save their jobs. I can only imagine they’re telling the same story now.

Just thought I would share being a tenant here. If you plan to move to this complex, know that our community chat that you would think supports freedom of speech considering this is America, is controlled by management and they can dictate what is posted on there. My post was also from 7/2023, which was declined today, 8/2024. And it was only about a complimentary breakfast they said was going to be available in the front office, but when my husband and I showed up, the doors were locked and no one or any breakfast was to be seen. So I commented on the post stating what happened. I guess they don’t want people to know they like to pull the rug from under their tenants.

Debbie is AMAZING!!!! My husband and I were looking for a place in the area and were completely blown away by the apartments and the fantastic tour she gave! We needed to move in pretty quickly after touring and Debbie was in constant communication with us and made the process super easy! We have not lived here long, but had the best moving and touring experience!

We just signed a lease here, and so far everything has been so easy. Mrs. Debbie who toured with my girlfriend and I back in January made it smooth to transition and we are so excited. She was awesome for providing a really informative tour when showing us around the community, and is easy to communicate with. She was really sweet and personal.

I really want to thank Lease Agent Latricia.She has been really very kind,very helpful, very informative and very sweet.Although there were some stressful moments during the whole process for moving in,she was always there for me and my family, looking for the better solution with a big smile and a word of encouragement all the time.She really made us feel very welcome since the very first day in which she toured me and my wife around.This is the kind of person you would never forget in your life.Thank you very much Latricia.God bless you!

This is by far the best apartment I’ve ever looked at or moved into, largely thanks to Ms. Debbie Bennett! She was so knowledgeable and genuinely cared about helping my partner and I find an apartment that works for us. Ms. Debbie helped us every step of the way, even through some trouble getting paperwork from our old place. She’s truly gone above and beyond for us, and I feel comfortable knowing if I ever have trouble she will be there to help.

Honestly these apartments arent bad for the price considering the area, but the trash management is beyond disgusting here. There is only one trash compactor for the entire apartment complex, and lately it cant function for a full month before it brakes down. This has lead to a influx of raccoons, armadillos and flies in area. Also the smell is outrageous. Until the management find a permanent fix for the trash, I would not choose this place to live at. Especially as theyre raising rent prices.

I toured a one bedroom apartment today with Ms Debbie . She was informative and sweet. Being new to the Houston area & still learning, she answered so many questions I didn’t even know to ask. The one bedroom is everything you need & want with amenities & for the age of the complex it is kept up better than some of the newer ones I’ve seen. I hope to be renting here soon.

Ms.debbie is outstanding and so helpful! She’s so determined to make sure you get what you want and have everything you need! I was looking for a new apartment and I had to come back!! 3 years later this was still the apartments I missed the most!! The staffing are excellent and very attentive maintenance around the buildings are always taken care of. A beautiful place to live.

Ms. Debbie is the most dedicated, caring and amazing agent I could have Ever hoped to work with. She not Only goes above beyond for future residents but she absolutely loves all of her current ones too. She has been here for many years and she is so involved with the property and all it has to offer, and it offers Alot!! As I was signing my paperwork, she was about to get ready to dress up as Mrs. Claus for a Christmas party for the residents!!! It was such an amazing experience to see the dedication she has. As for the property, I am so happy with my unit. The location is perfect and the unit is immaculate! The property itself is beautiful and sooo many amenities! Everyone I have seen and spoken with, in passing, has been so friendly. I am so grateful to Ms. Debbie for giving me an amazing quote and getting me in so quickly! You exceed expectations!!! You are by far the Best leasing agent!! Thank you Ms. Debbie!! I love my new home!! ❤

Latricia was very helpful and accommodating during my tour! The property is beautiful and quiet. Thank you!

After going through numerous apartment searches, I finally found exactly what I was looking for—an attached garage to my apartment unit. Ms. Debbie made the entire process incredibly smooth and much easier than I had expected.I want to thank her so much for her exceptional assistance in helping me secure this apartment. Her efficiency and dedication made the process far easier and quicker than I had anticipated. I genuinely appreciate her efforts in ensuring a seamless and stress-free experience. Her service truly stands out compared to other places Ive dealt with. Thank you so much Ms. Debbie! :)

I am writing to express my disappointment with the recent experiences Ive had since moving into my apartment a few months ago. This is my very first apartment. For someone who is new to being on their own, i dont know a lot of things so i ask questions. While the front desk staff initially provided excellent service during the moving-in process, I have encountered ongoing issues with the responsiveness and attitude of staff members when Ive reached out with inquiries or concerns.Furthermore, the condition of the appliances in the apartment has been subpar, with frequent breakdowns and malfunctions. For instance, the air conditioning system has failed multiple times, leaving my apartment uncomfortably warm despite repeated requests for maintenance. Additionally, the dishwasher has consistently failed to function properly, despite multiple maintenance requests, and the shower stopper remained dysfunctional for an extended period, necessitating makeshift solutions.These recurring issues have significantly impacted my quality of life and have left me feeling disappointed with my decision to reside in this apartment. I believe that prompt attention to maintenance requests and improved customer service interactions are essential for fostering a positive living experience for all residents.

Can I rave about how brilliantly good Debbie is? Ok. She’s literally a rockstar agent in the office. Debbie graciously attends to any concern I have with urgency and care. We’re grateful we can call Debbie anytime and know that our request will be taken care of immediately. Cheers to Debbie for always being supportive and delightful. ♥️

Ms. Latricia Hunter was very through and and kind throughout the touring process, she was awesome!

Ms.Debbie is as foretold; indubitably the best. My girlfriend and I have toured far too many apartments in the last few months, and being first time renters, it’s been a new and stressful process.That is until we met Ms.Debbie..It’s hard to imagine where to start when describing Ms.Debbies humility and dedication. She’s walked me through every step, how to secure renters insurance, electric, internet, ect..I’ve been moved in for about three weeks now and I’ve got no complaints. From early in the morning to late at night I’ve called, sent multiple (and I mean multiple!) emails, and ms.debbie has responded and answered EVERY TIME! No matter the question or concern Ms.Debbie has shown me that she’s committed to being everything you’d ever want from a leasing and management experience!

Miss Debbie Bennett in the front office was the most helpful person I have ever encountered. She had the utmost respect for me and my family and the situation we were in. She has an amazing personality and was so knowledgeable about the grounds and the apartments. If 10 stars were available I would give her that. Thank you for all you do!!!

Latricia, Lease Agent is excellent. I have stayed 2 years and decided to be closer in Pearland. She is so helpful and kind to everyone and always has a smile. Excellent place for a home.

Debbie Bennett was wonderful and very detail oriented. She knows the property very well and she was able to answer all of our questions. She also gave us information for things we didn’t even think to ask. My daughter applied for a unit as soon as we got back to the leasing office and she walked her through each step. Thank you Debbie for all that you do!

I love living here! I’ve renewed my lease 3 times, and my complaints are minimal. As a resident and single parent, I feel very safe and secure in my home. Staff are solution focused and visible on the property, they listen to resident concerns and hold the community residents to high standards. The maintenance staff are quick and professional responding to requests. Debbie has been there since opening day and she’s great. The rest of the staff are very nice too.

Guys. Do something about the family of racoons living in the dumpster. Please. Its the only one you have in the entire complex for some reason and so its constantly getting full. No one is going to feel comfortable turning on the compactor knowing there are animals in there.The dumpster area was completely covered in shatter-proof glass, as if someone broke a windshield. And instead of having a second dumpster, people have to walk across broken glass.You guys say you arent responsible for any problems or damages and you dont want to get a second dumpster, but then go and charge people a fee if they just leave the trash next to the dumpster.The dumpster is my only gripe with this entire complex. And when I read more of the reviews, Im not the first person to bring this to your attention. I hope someone can do something about that soon.

Debbie Bennet has been positively lovely! She is such a dear, just the kindest lady.Apartments are beautiful grounds are well kept and equally as beautiful. Staff is wonderful. 10 out of 10 I recommend.

Wow, what an amazing experience! This has truly been our best leasing experience. The only reason we are transitioning is because we purchased a home or we would be here longer. But I wanted to give special recognition to, Debbie! Having her here on the property has made such a meaningful difference. In our 3 years of being here, I’ve only wanted to deal with her because from day 1 of leasing she made such an indelible impression on me—I knew she would be our go-to person while living here. I’d wait for her to get back in the office even if I had the simplest of questions. Debbie, You’ve been great! Transitioning from here is bitter-sweet. We are going to miss you, we sure have been blessed to have you. Dayrise is blessed to have you!

Miss Betty met with us today . Gave us a tour of the property.Excellent , she knew so much about the complex (very helpful)Asked if we had any questions . At each apartment home we looked at.We have our fingers crossed we get approved . We loved both apartments we saw .Thanks Miss. DEBBIE

The apartments are extremely nice. I love how spacious the unit is as well as the security. Ms. Debbie Bennett is the leasing consultant sent from HEAVEN! She made us feel welcomed and at home. She was very knowledgeable regarding the building, area, and expectations. She smiled the entire time.

Lived here for the last year and it was great! The community is beautiful, very clean, and safe. Its also in a wonderful area and you dont have to travel far to for groceries, entertainment, etc. Maintenance is extremely quick. The leasing management is very kind and understanding. My partner and I are only moving because we decided to purchase our first fixer upper house. I would have definitely stayed here forever if I could. Definitely going to miss this place!

My Roommate and I are excited to start living here. I can say already that management and leasing have amazing people. Debbie Bennett is fantastic and did everything in her power to take care of every one of our needs. She answered every question promptly and thoroughly. Could not recommend working with her enough.

Words cannot explain how incredible my experience was at this apartment complex. I was searching for a new home and Latricia assisted right away. She was phenomenal. Every question my husband and I had, she answered with confidence and accuracy. She showed us the modeled property and we fell in love with how everything was presented! I definitely would recommend this apartment and working with Latricia!

I lived at Park Ave for about 3 years and had a very good experience. Im a single mom with two girls so I found this complex to be safe for the most part. The location was great and I cant complain about the price considering the amount of space we had. I was blessed with some excellent and helpful neighbors that I truly miss. The office staff were so helpful and maintenance requests were taken care of in a timely fashion. I loved the way the portal was set up, it brought a sense of community keeping everyone informed of whats going on. I even dropped my wallet in the lot once and it was returned with everything there! Amenities were taken care of and we used them all! The girls enjoyed having the large balcony space that looked out to the pond so we spent a lot of time out there reading, eating and relaxing.Now even though trash would get out of hand and I dealt with a few pest in my unit when I first moved in (put down diatomaceous earth and pest were gone), literally the ONLY major drawback for me personally was moving out. I cleared and cleaned out everything (carpet, oven, fridge, cabinets were cleaned and polished) in great detail an entire month in advance. I took pictures and a couple of videos just for content purposes not knowing I would need them. Once I returned the keys I received some very unusual charges. I professionally explained by email that this had to have been a mistake, sent my pictures in and the only response I received was that the charges will still stand. I chose not to get my consumer lawyer involved and eventually paid what they were asking for. I just didnt have the time or energy at the time to go back and forth.Overall, I still would recommend these apartments sense over the course of 3 years the positives outweighed the negatives. I mean we really did not want to leave because of how peaceful it was. Just be mindful that when your stay comes to an end theres a possibility youll end up with some serious fees.

Debbie was so amazing showing my daughter her apartment! Very knowledgeable! If you are going to come and look at these apartments ask for her!

Yvonne was the best!!! We just moved in and we love how spacious and nice our apartment is plus she left a welcome home gift as well :) She kept us informed during the whole process and she always made time to answer any questions we needed. Glad to call this our new home!!!

I have been here for a year and a half and havent had any complaints. Communication when the pool is being cleaned, letters on your door to notify you of something, and events such as taco trucks coming by etc. is always excellent.Update: 2022We have decided to downsize to a 1 bedroom and Mrs. Debbie has helped make the transition process as smooth as possible. Friendly environment and the leasing staff is always helpful.

I just viewed units with Debbie Bennett at this complex. Shes so thorough in explaining everything about the complex and the units. I really appreciate her welcoming personality, attitude and advice. Such a refreshing change from what Ive encountered in my current search for a new home. Thank you Debbie!!

Current resident: great neighbors, overall great apartment with decent amenities, and maintenance is fast. Parking can get crazy from time but overall it isnt a headache. Also, The trash does seem to fill up often but again I can live with that. There are a lot of rules to abide by-- however not too burdensome. The 1 star rating comes from the staff. Ive had great encounters, and some very not great encounters. It honestly feels like if theyre having a bad day, then you are going to know it. The professionalism really kills me some times, well the lack thereof. Sometimes, as mentioned in some of the earlier comments, I do feel like a bother especially if I have to call more than once about an issue. Additionally, the sprinklers come on at a set time every day and you will get a full shower if you happen to try to get to your apartment during the time the sprinklers come on. Again, I can live with some of the nuisances but having a staff that is well trained in customer service... even if they have to fake it, would help. The best encounter Ive had would be with the Property manager... everyone else has been less than a pleasurable encounter. I cannot wait for the lease to be over. Its been a great run, but now going forward, I know I value whos in that leasing office in making my living arrangements. The overall attitude of the staff, not saying this is indicative of EVERY staff member, but the overall attitude, is please.. do not bother us.Also as to the comments regarding Ms. Debbie.. Shes an acquired taste. Get her on a good day, best person ever. Get her when you really need something or just on a bad day, and worst experience ever. Its the inconsistency for me and thats not just unique to Debbie, its for almost all of the staff members.

I had an excellent experience with Debbie Bennett from the leasing office. She showed me everything I needed to know and see to make the decision to move to Park Avenue! She was so friendly, so encouraging and calmed my nerves so much! She was very informative and I would recommend her to anyone going in and looking for an apartment! Thanks Debbie!! 😊

Yvonne has had to help me out a few times including moving from 2000 miles away and shes been awesome every step of the way. Ive lived in a few apartments in a few different states and Ive never dealt with someone as helpful as she is. Cant say enough great things.

My boyfriend and I had left a good review here during our application process because Latricia had asked us to. But this was before we saw their true colors. Let me start off by saying that their property manager is probably a Karen and goes strictly by the book, she definitely didn’t have a heart. You need to be a 100% PERFECT individual to get accepted here and won’t let anything slide even if you want to put down more money for a deposit. Our whole experience was just a headache at the end. Latricia wouldn’t email us back, little communication, not informative at all….she barely knew how to work their new online system, she told us to lie on the application about our martial status because it was cheaper that way AND we ended up getting denied. It was something that could’ve probably been fixed to try and get us approved because we made more than enough of income, and we have no bad rental history, we should’ve been cleared… but they wouldn’t tell us why they wouldn’t approve us? So I think they just scam people out of their money. Only reason why I got a refund was because their leasing agent committed a mistake on our application.. Now that I have toured other apartments and have had better experiences with other leasing agents somewhere else, I realized that their staff at Park Avenue is trash. I’m glad things didn’t work out because it would’ve probably been a BIG headache dealing with these old heads that call their applicants “little kids” yes, I over heard the conversation that Debbie and Letricia had. They referred an applicant that had left the office after we walked in…who was in her late 20s and Latricia referred her as a “little girl”…. Stay away from these old heads… Latricia didn’t even know how to turn off the YouTube video tab that she left opened after showing us a virtual tour and was wondering where the sound was coming from. SMH.

Debbie was super kind and helpful throughout our tour. She was very honest about everything and made sure we looked at everything we wanted to. She was awesome!!

After living a number of nightmares during our home search, dealing with emailing and texting, no one answering phones or returning calls, how wonderful it was to talk to and deal with real human beings. From first contact with Debbie during the phone inquiry, through the entire process she was amazing. In fact we had interaction with the other office staff as well as the maintenance workers during our tour of this amazing facility and everyone was professional and kind. We are so looking forward to calling this resort luxury apartment t complex home. Oh and the complex photos have not been touched up. They are right on point.

I love this place, I moved in back in 2016 due to a family emergency had to move out and now in a hunt for an apartment again and I came straight back over here. My experience living here was great never had any complaints. Loved working with Gina from day one she has been super sweet and Helpful. I’m so glad to know she’s still there and has made the process moving back in so smooth. She has been available for all my questions and has gone above and beyond to help us move back in. So grateful for her

Debbie is a leasing consultant and she’s so definitely nice. Patient and willing to write notepad to communicate with me since I am deaf. She explained everything or answer every questions I’ve asked. I am considering to move in here next year after graduation! This feels like a home and safe space for a deaf lady to live alone with a future service dog.

At Business Limo Houston, weve had such a great time serving our clients at Park Avenue in Pearland, TX. The vibe there is just right – convenient and welcoming. Our rides to George Bush InterContinental and Hobby Airport have been smooth, and the folks at Park Avenue make everything feel easy. If youre looking for a hassle-free spot with a friendly atmosphere, this is it. Thumbs up from us!

Mrs. Debbie was soooo wonderful and kind, while showing my husband and I, the property. She was very knowledgeable, about the property, amenities, and prices. She provided us with ample information and even was so kind to walk us through the process.The virtual tour and pictures, online, DO NOT do this place justice. The apartments are VERY spacious and the property is nicely located. We’re definitely interested in moving here.

Debbie was very helpful and patient during leasing process. Property is always clean thanks to young black kid that works close to my building, along with maintenance team. What I like the most is the peace and quite around the property no matter the time of day it is. I like that the management and office leasing agent are friendly but strict with the rules. I really like the pool and gym area, always clean.

Weve lived here 5 years and have found the grounds to be very well maintained weekly. The interactions Ive had with the neighbors Ive met have always been friendly and kind. We met with Debbie first, who helped us through the leasing process and who thoroughly went through all the details---she was so patient as we read every word of the lease!The other leasing office staff are superb as well. Debbie has a friendly, wry wit which keeps us on our toes and laughing. Gina is a stand-out in her excellent knowledge of the financial side of things; she also has a very welcoming and great, friendly demeanor. Latricia seems like an old friend Id only recently met. And Shelly, the manager, recently shared a friendly, long conversation with me about our property and her dedication AND vision for it.Sam and Katrina, our main maintenance experts, have, without fail, been so responsive, kind, and have even taken the time to explain to me what issue we may be having and how it all gets fixed behind the scenes. Sam even puts up with 1 of our 2 cats who tries to always help him by trying to get Sams attention! LOL!The quality of the buildings is great...its extremely rare that we hear ANY sounds from neighbors. In fact, we only share about a quarter of wall with ours.Again, we very much enjoy our experience here. And its really nice that when we walk into the leasing office....well, its sort of like the TV show Cheers....everybody knows our name.

My partner and I are moving in to this apartment and had a bit of difficulty, on our end, with the process. Laticia has been so amazing during our application process. She has really helped us through all the steps and been extraordinarily patient with us through all of our questions and concerns. We are so excited to move in and have no doubt that we will receive amazing service from the staff as residents as we have already had such exceptional service as applicants.

I’ve never met a more knowledgeable leasing consultant than Debbie! She was very friendly and gave great information and feedback. The property here is beautiful as well.

I had a wonderful time touring the property with Mrs. Debbie. She is a wonderful human being and you can most definitely tell that she cares about you and making sure you get the best experience. The property is beautiful and well taken care of!

Excellent experience, Latricia is awesome she answered every question, kept me informed through the whole process. She is very nice, welcoming, and very attentive. She got me and my family a new home in 2 weeks under a lot of pressure, Thank you Latricia !Update- Beautiful complex friendly neighbors this complex is like a library 📚 very quiet. I feel safe they’re a cameras and law enforcement on-site never had any problems here . If you’re looking for a luxury apartment this is the place to be !!!!

Kudos to Debbie and her wonderful personality. She was so very informative when my daughter and I came to visit looking for an apartment for my daughter. That was a Saturday and we visited multiple locations before deciding to pick Park Ave. Sunday we went back to see Debbie and pick an apartment. While she juggled multiple people in the office, Debbie treated each one with the same jovial helpful attitude. If this place lives up to all that we have been told, my daughter will be very happy here. Ill return down the road to update on the status after some time has passed.

Been here for almost a year and simply put the word “luxury” needs to be taken out of the name. The apartment themselves are great, we love our space. Maintenance is very helpful and nice. However the cons outweigh the pros. Management is hard to get in touch with 9/10 times you call, during business hours. Sometimes they’re nice and helpful, but most of the time you’re catching someone on a bad day apparently by their attitude. The trash is out of control. There is only one trash shoot in the entire complex and it fills up so quickly and ends up laying on the side walk and raccoons come out and tear it all up. I feel awful for the maintenance team that gets out there every single day to clean it up. There should be at least one more trash shoot with the amount of complexes there are. The gates allow way too many people to come through at a time and car parts are stolen from engines frequently or broken into and we are reminded by management that they are not liable but they do not increase the level of security and charge $80/month for a garage.The list goes on but I will say all in all it’s not a terrible place to live by any means, however, I would never associate this with “Luxury” nor do I think their rent rates are justified.

I’m speaking from my personal experience. I went in to get pricing on a one bedroom apartment and a week later I signed my lease! Debbie Bennett was great from start to finish! She gave me pricing, walked me over and gave me a walk thru of a unit, showed me around the property, and we even talked about our love of horses! Honestly, she is very direct and straight forward. So I guess that’s why some people have the negative to say in other reviews. But I can appreciate it! Why talk to someone that’s gonna BS you or sugar coat things. We are adults! But nevertheless she was friendly and personable with me and Her attitude is awesome! I got my apartment at a great price with free movers. My Point is, go in and see for yourself!! Debbie Bennett is great. Lease with her!!

I have looked at quite a few apartments in the past couple weeks and these apartments felt like home from the get go. Debbie was so sweet and funny, the main thing that stuck with me was that she said she would recommend these apartments to her children or grandchildren, not one other leasing agent told me that from the 20+ apartments that I saw. Cant wait to start my lease!

Debbie was an amazing consultant on our tour! She had the knowledge and experience to answer every question we had and made us feel welcomed here. I know i can call her with whatever i need and she will try her best to help.

Im new resident at Park Avenue at boulder creek I had issues with the movers and Latricia and Yvonne went out they way tomake sure my problem was solved. I appreciate this lady’s for doing that for me . They are the best😘

Latricia was so welcoming and kind to my boyfriend and I. She happily showed us around and answered all the questions we had. She made the apartment hunting experience very enjoyable.Thank you so much Latricia!The complex is so beautiful and spacious with many amenities available.

Mrs. Debbie is awesome! She has a very kind spirit and shes very knowledgeable of the entire apartment complex! I would recommend these apartments to anyone! I was sold after viewing my apartments model! Lovely atmosphere!

Great experience coming to check out the apartment complex. Tour was great and our guide Latricia was very professional and respectful. Definitely a property to consider. Apartment we saw was clean and properly kept. Any issues that was noticed was taken care of right away.

I was greeted by Mrs.Hunter she is absolutely amazing. She showed me a 2 bd 2 bath and I was able to open up to where about some personal information and she really helped me see things in a different perspective. I will definitely be considering these apartments when it’s time for me to move. Mrs. Hunter also needs a raise!

Beautiful apartments. Was able to tour a one bedroom that I fell in love with and had a great leasing consultant named Debbie Bennett, to let me know of all the great amenities and information about the property and company.

Latricia was very helpful and thorough when we came to tour their apartment complex! Great experience! And, she went above and beyond by saying shed stay in touch with us to make sure we got the best deal possible.

I lived in these apartments for almost 3 years. Overall, they were clean, well maintained and safe. Many rules to follow, but thats what helped maintain the apartments staying nice, so no complaints from me there. The trash does get overloaded, and that created a possum and raccoon fest in the evenings when trash was spilling out of the dumpster. Parking can be an issue, but I purchased a covered spot, and felt it was worth the money. I paid my rent on time every month, kept a very clean home, and had great neighbors while I was a resident, so no actual problems for me, not to mention it was an ideal location at the time.As far as the leasing agents go, they were always polite to me, but I did have instances of having to constantly be on them for certain issues. I.e. My apartment once had flooding from an upstairs neighbor- I complained multiple times that the problem wasnt fixed, and had to push hard to get it taken care of. I was appeased at the time, by getting a small amount of my rent discounted for that month, and I was fine with that.I have zero complaints about maintenance. They were always fast, polite when I encountered him, and took care of what I requested.Ive now moved out, and Im dealing with an unfortunate situation; not having received my deposit check back after 43 days. Ive now spoken with the leasing office 2 separate times, with 3 different people. Ive been told different things by each one of them. I finally got through to Roscoe Property Management, explained to them what was going on, and was just informed that they didnt understand why I wasnt being taken care of by the leasing agents, since they work for them. Awaiting phone calls at the moment to plot my next move legally.While I had no real problems while living here, I can definitely see why theres so many complaints regarding the office staff. While I had some very positive encounters with certain staff members, I also always was left feeling like I was a bother, to others. Its hard to say if they are poorly trained, or simply lack in customer service/people skills, but either way they can be frustrating to deal with, which makes for a poor environment.

As a busy professional, Debbie B., was such a blessing. She worked with me while I was traveling and helped me get all the paperwork needed to secure a beautiful apartment. Ask for Debbie here at Park Avenue, she’s the best!!!!!!

I stopped by today for a tour and Yvonne was super friendly and showed me around the property. She took the time to explain all the application process and I’m excited for my mom to apply into her new home.

I recently toured Park Avenue at Boulder Creek . The apartments itself , amenities and location were all great . I was assisted by Gina and her customer service was excellent. I was very impressed how she answered all of my questions professionally and thoroughly.She was very knowledgeable of the property and extremely kind . Overall I enjoyed my experience touring the property and because of the service I received has definitely made it one I can see calling home .

I just looked at two different apartments with Debbie, she was amazing. Explained everything carefully and was very lovely. I am definitely looking forward to moving in!

I stayed here for about 3 years, 2019-2022, wanted to renew but for the unit I was living in rent was gonna jump from 1052 to 1360 :( I loved my place though, perfect amount of space, peaceful, saw maybe 3 dead tree roaches (from outside) in my unit the ENTIRE time I was there so I didn’t have any major pest issues. Maintenance came literally as soon as possible for requests if not the very next day. Office staff was cool, there were quite a few cars that had gotten broken into, tires taken, etc. which sucked, but was happening everywhere.. but overall my 3 years here was cool as a first time renter. Debbie made the process real smooth, from the tour to when I checked out.

Mrs. Debbie was amazing and stayed overtime to show me an apartment. I really loved the community and the tour she gave me for an apartment :)

I was referred to Park Avenue by my brother in law who previously leased at the complex before purchasing a home. I had the pleasure of meeting Mrs. Hunter who was very inviting and informative about the leasing process. I can tell Mrs. Hunter truly loves what she does. We are so excited to move in and know without a doubt we will receive exceptional service as applicants. I hope Mrs. Hunter is recognized for all that she does.

We have lived here for almost a year and could not be happier. So far our experience has been wonderful. The office staff have been nothing but helpful to us and polite when we have had a request. The maintenance team has been awesome. Although we have only had minor issues they have been quick to fix. Our AC went out on a Sunday morning during the summer and was back on within the hour. Parking can be tight on occasion but nothing we couldnt live with but now have a garage. The only reason that we cannot give a 5 star rating is the trash compactor issue. It is often full especially on the weekend. Either need more frequent pick up or an additional one in the back of the complex. Overall though we are very happy with our choice to move here.

Gina gave us a tour and we loved it! She was very thorough with all the information we needed to know to lease as we are 1st time renters. The overall experience was great and we learned a lot about what it would be like to rent these apartments.

My husband and I have toured quite a few new homes for our family and Debby made a memorable experience. She was very knowledgeable and made us feel so comfortable. Definitely would recommend for families looking in the area.

Ms Latricia Hunter showed us a few floor plans today. I was actually late to my appointment and she still took the time to see me despite being as busy as she was. The floor plans looked good and Im very interested in moving in. Thank you maam for your patience and professionalism. I really do appreciate it

Had the privilege of working with Debbie in the leasing office. I said privilege because that is exactly what it was. She was amazing. Being new to Houston and looking at several places and only leaving voice mails and corresponding via email and voice mail, it was nice to work with a real person who was incredibly helpful and friendly.

Ms. Latricia is absolutely amazing. I felt comfortable with her immediately. She is very inviting. She showed me the unit I was interested in and I loved it. You can tell she loves what she does and her positive energy makes you love the community even more.

If you’re looking for an apartment home with resort style living and has family and pets in mind, Park Avenue at Boulder Creek is the place for you. With spacious floor plans and wonderful amenities you can’t go wrong. When you go into the community make sure to ask for Debbie. She’s very knowledgeable about everything the community has to offer and will answer any other questions you may have.

Gina was an amazing apartment representative. she answered all my questions and was very welcoming. if I choose to lease this will be the property.I recommend you request her for the tour if you are serious about looking into leasing here.

I have read the other reviews and have never experienced any problems with the management team since my move in May 2017. They have been extremely helpful and kind to me, they have great deals I won free movers to help me move in to my apartment on the 3rd floor that was super awesome.The times I have reported a work order it gets done accordingly. No issues with bugs or pest at all. I love the location and amenities are fantastic. Love it here I have no complains I love my apartment. I am looking forward on renewing lease soon. Deisy De Leon & Darwin Moreno:)

I toured a unit with my brother and Debbie was honestly so sweet and gave him the full run down. She answered all questions. The property seems very nice and fingers crossed that he able to rent here.

When my husband and I decided to look at these apartments, we met Ms. Debbie in the leasing office. She took the time to take us to the 3rd floor to look at a floor plan and we fell in love. I cannot express how thankful I am to have Ms. Debbie on my side. She took the time to speak with me and my husband and reassured us of the process and what steps she was going to take before we spent $$ on applying. We will be moving in June 2019. Im so excited and cant thank Ms. Debbie enough. Other apartments we viewed did not have the personal touch (most of them were under New Management) that Ms. Debbie gave us. Shes worked here for many years and has a winning personality that tells us that we made the right decision to call Park Avenue our home.

The Apartment representative… Latricia I believe was her name; just a beautiful soul! She is very pleasant as well as knowledgeable of her property and tenants residing there seems just as lovely! Very pleased with this apartment community.

Wow, had to change my review after today. The office wanted me to pay $100 bucks because a friend with a dog came to visit for a few hours. I told them no way and gave them my 60 days notice. Nice place to stay but its like they are looking for ways to be petty and disruptive--the opposite of any kind of customer service. Imagine the emotionally scared villains in movies trying to take over the world because someone wasnt nice to them once--thats Cheryl the manager...kind of like a bullied introvert kid growing up and becoming a cop. Just waiting to stick it to someone who looks marginally happy...oh well, I am so glad I have the option of leaving and not allowing that kind of treatment to be ok on any level.UPDATE: The cars in the complex parking are fine after Harvey no water damage to any cars or apartments! Near the end of the storm, the water got close to breaching little cars like Corollas but when it was over, all was ok! I just thought this would be something people might want to know.Debbie was very helpful from the outset. Moved in three days from first walk through. They do want income and rental history, etc. Fairly expensive compared to nearby properties, but the grounds are better kept and the saltwater pool as well as the better insulated units and quality of neighbors make up for the price difference compared to Windmill Lakes units, for example. So far, so good. Very doable place to hang ones hat for a while.

Ms. Latricia is an amazing leasing agent! I’ve been at these apartments a year and I’m currently renewing my lease for another year. I can definitely Ms. Latricia is the only one that made me feel comfortable and never had an attitude when I would walk in the office. She’s such a big help!!!

I do not recomend this apartaments. When you move they do not give you your deposit back and they make a list to charge for things they said you damage, but when you got there you notice that everything is old, for example the carpet. If you move there you will notice they have old and nasty carpet used for people with dogs, but when you move they charged you for a new one. Also, if you call for maintenance sometimes they last two moths or more and some times the maintenance guy is mad. The trash can is very far from some apartaments and people put the trash outside. Every year they add $150 to your rent, that is why people is moving all the time. Basically, they stole your deposit and charge you for extra reparations, when you let everything clean and in perfect condition.

Mrs. Latricia was amazing with the leasing process. This is my first time renting an apartment and she went above and beyond helping me and my fiancé to get everything we needed to get our process done accurately. Thank you so much for putting all of you on this Mrs Latricia you are AMAZING and KIND!!!

Debbie showed me around the property and gave me a tour of the floor plan we were interested in. Debbie was amazing and very knowledgeable. The grounds are beautiful and the floor plan was very spacious. It fits our needs exactly.

Amazing hospitality and efficiency!Clean , quiet and respectful neighbors and maintaining crew !!Newly renovated and secured buildings !Close to shops, grocery stores and , Movie Theater and restaurants!!Very pleased all around 😇

My boyfriend & I came to tour these wonderful apartments. We were greeted and welcomed we fell in love with the apartments at first sight and we felt at home. This is definitely the place you would love to tour and even move!

Latricia Hunter was a great Leasing Consultant she gave us a very detailed tour. Definitely plan on moving here soon as our lease is up at our current apartment. Her tour alone sold us even more.

I had a wonderful experience at this place, the apartments were lovely and Mrs.Gina was an amazing tour guide! made my experience touring apartments really great. She was very helpful and informative.

I appreciate Debbie’s patience and kindness and it’s very comforting and welcoming to work with. I would recommend Debbie to anyone that applies for this apartment complex.

Extremely beautiful! We toured the property with Ms.Latrisha, and she was super nice and sweet. She provided us with excellent customer service and gave us insight on everything about the property. We are excited to lease soon!

Amazing tour with Latricia Hunter. She was insightful, courteous, and made this apartment hunting experience very easy. I’m glad I came by and I feel comfortable with my decision to apply here. Thank you!

Mrs. Debbie was awesome! Very kind, detailed and knowledgeable about any questions we had and the entire property. Ask for Mrs. Debbie!

I loved the apartments. Very spacious and great views. Debbie was very kind and detail when she showed and explained everything I needed to know. I would recommend everyone to come see Park Avenue for yourself.

We have lived here for two years now, and we love our apartment. It is very peaceful towards the back, we love our garage, its walking distance to EFL park, and maintenance has been very accommodating.My only concern is the small crime that seems to happen somewhat frequently. My car was broken into twice, and Ive read of other issues on the website. A solution to this problem would be to hire a security guard to patrol the property.

Spiders and snakes! I have seen 3 snakes over the past year, the largest was approximately 4 1/2 feet long. I called to report it to the apartments but no one came to help. I had to call the police to kill it because unsuspecting tenants and children were walking past. I have never had any issues with other tenants. I always paid my rent several days early but found a slip in my door stating that I had 72 hours to pay a balance of .38 cents.Ms. Debbie, in the office, was always very helpful and personable. Gina had the worst customer service that I have ever experienced. She was not helpful and implied threats about rejecting future packages for me. I would not recommend anyone to live here until they fix the superior attitudes of some of the office personnel.

Ms. Latricia was very helpful and very much on top of things regarding paperwork and getting us moved in quickly! Trying to get us in as soon as possible and making sure we were comfortable was her number one priority 🙏🏽

I wanted to give a shout out of approval regarding office staff especially Gina & Debbie who work to provide good service.I am grateful for their labor of endeavor on behalf of all who reside at boulder creek.As a leader I know all to well that not all will be pleased but press on to make a great experience, as the management of Park Avenue also does.Thanks for pressing on.............

The apartments are beautiful. We were helped by Mrs.Debbie. she was amazing and help with all of our need. She answered the phone and was very kind. She make the application process very easy and helpful

Mr. Michael was beyond helpful. Everything I was expecting in customer service. He met my standards and more. He was very patient and enthusiastic to do his work and its greatly appreciated. I definitely would reccomend this place for family and friends. So long as they dont move into the unit next to me.

I went in today to look apartments to rent and Latricia was a great help in helping me explore my options! She was very informative and answered all my questions promptly and kindly. I hope to move foward with moving in here with Latricia’s help!

Mrs.Latricia Hunter is the one! Very professional, very knowledgeable and makes you feel right at home. She really made me solidify with moving into Park Avenue. She really deserves more than 5stars. But it’s the highest I could score on here. Thank you for everything Mrs.Latricia!

I do not live here, but I have to say I had the most ridiculous experience. I stopped in and was treated horribly in the office. I walked in and asked for pricing. She didnt even look at me. Then finally when she did was so rude, refused to answer my questions... she proceeded to ask me about 5 minutes worth of questions about myself. I asked about 4 times for the price and she kept ignoring me. I finally said, This is just too much and walked away. She sarcastically said, Have a great day!. Ugh. So beyond rude.

I have been residing at this complex since 2019. I have not had any issues. I have been able to renew my lease with no issues. When there is a problem, the maintenance team is best when it comes to getting the job done. The office staff is amazing !

The apartment complex is very modern and polished. Grounds are well kept, for the most part.Very convenient to the highwayOverall, quiet community with nice neighborsConsThe manager, Gina, has a lot to do from a customer service standpoint. Her staff members are poorly trained, lack basic customer service skills, and are unable to complete leasing agreement without assistance. Most questions, go unanswered. Phone calls do not get returned. If they want or need something from you, they call several times. If you need something from them, it is almost like they go into hiding. Do not expect to see Gina, until you are irate…and by then she will look at you with disdain. Almost like you are wasting her time. She lived on the bottom floor of my building, and walked past me over 100 times while I lived here. Never once did she say hello or acknowledge I existed.Staff is not trained well. When we were leasing, there were problems with paperwork during our first month. Lost paperwork is the norm, and items not given to us to sign were asked about well into our lease. When you go into the office, you are lucky if you are acknowledged, especially if the staff is engaged in meaningless conversation. Staff members are not trained on how to handle the leasing process from beginning to end so you run into A TON of misinformation. When these issues are brought to the manager’s attention, her attitude is tough luck. Or “I doubt my team would give you false information.”The gym is broken. They have dumbbells that are stripped and cannot be tightened. What this means is that if you are unknowing, the weights will fall off the bar. No matter how many times I took the dumbbells and set them off to the side, the staff would place it back on the rack without fixing it. Also, NONE of the machines work. The TV’s also lose signal the majority of the time.Constant break-ins. Seemed like every month we were getting notified of assaults, robberies, and break-ins. The gate is there only for show. Instead of having a bar, and gate two part system….the gate just opens and remains open for everyone to come in as they please. Leading to…you guessed it! Assaults. I cannot tell you how many times I went through the gate and had 5 or 6 people trail me in.Parking is terrible. Since we have so many unwanted guest in the complex be prepared to park at the front of the complex if you get off past 7:00 pm. This is not exaggeration…even with the residents using garages, there is not enough parking.One garbage dumpster. Be prepared to think you are living in a 3rd world country during most of the week. The garbage overflows from all the residents putting their garbage in the properties ONE dumpster…and so you have to line them up against the dumpster, or keep all your trash on your back porch.They will gouge you for every cent they can. Every single penny. No matter how well you clean the place up they will find something wrong with it. Be prepared to give back your deposit and more.This place is literally a pile of crap, with a bright red cherry on top. Here is what I mean. When I moved here they have a leasing agent by the name of Tyrone. He was a good kid, and was very nice. He did make mistakes, but I truly believe he was not trained by Gina. She is too busy sitting in her office twiddling her thumbs. He sold me on the place, based on his personality. About 6 months later he left and with him left the last bit of natural intelligence in that office. He went on to become part of the management staff at a competing complex.The staff are all smiles until they get your deposit and you sign, after that you are nothing but a number. I am currently working with the BBB, Attorney General, and the real estate company who owns the complex on issues with Gina and Co. This is meant to be a warning to anyone potentially thinking of moving here. You will be sorry if you do. I am former military, and have moved around a leased quite a bit…this was the worst experience I ever had.

Lived in these apartments for 12 months. Parking is fairly tight but I always found a place. The units are in good condition. Trash is a problem, people are too lazy to take their trash all the way to the dumpster so they throw on the ground and the raccoons tear it apart. The owner should consider using a valet trash service. Dont count on getting your deposit back. I left the apartment spotless but they charged $30 to clean the oven.

Debbie is so amazing! She is very thorough with explaining every detail. We will definitely be coming back to rent here! :)

Debbie is great! Definitely moving here. She made me feel so welcomed and care for and i do not even live here yet! Thank you debbieee!

Ms Debbie was the sweetest . Her hospitality is the best . She had me sold before I even seen the apartment. Every leasing office needs an individual as herself . I plan to be a resident soon

Latrisha was amazing. She gave a wonderful tour of this wonderful property. I came with my girlfriend to help her and she makes me want to sign a lease here. Great Customer Service

I’m currently a resident and this place is horrible. I’ve lived here too long, mostly out of necessity. There are raccoons and other pests everywhere. Trash is always piled sky high and rarely gets removed. Raccoons break into the trash and leave a mess everywhere. I don’t recommend living here. Unless you have your rabies shot and tetanus shot. I almost got bitten, the Raccoons will even rip through your trash if you place it outside your door for a few minutes. I would rank Boulder Creek even lower if I could.

Debbie was such a blessing and helped me out as a first time renter tremendously!! Highly reckoned that if you are interested in these apartments to ask for Debbie and let her help you out!

Debbie was great. She is very knowledgeable of the property and the leasing process. We are sold on living here and are filling out paperwork immediately. Can’t wait to call this place home. Thanks so much, Debby!!

Gina in the office is the absolute worst person in customer service. That being said...it trickles down. This is not her calling. She treats everyone like a crook and isnt understanding or personable at all. Parking sucks. Trash is a joke...to put it mildly. The off duty police officer harasses guests and occupants at the gate instead of watching the grounds. Nothing works in the gym. There are bugs everywhere. And my personal information was given to my neighbors, which they so kindly returned and felt very bad about opening even though it wasnt their fault. When I spoke to Gina about it she adamantly denied it even after receiving a picture and requesting that she speak with my neighbors regarding the incident since she clearly was calling me a liar. She asked me to drop the evidence in the drop box as if I am not smart enough to keep the evidence of her wrong doing. Please please please take these reviews seriously...nothing but the truth here. I do not know how these ppl are still employed. Customer service is clearly a lost art at Park Avenue luxury apartment homes

Debbie was very helpful with us and showed us everywhere we wanted to look. She gave us a lot of information and gave us many options to chose from.

I would recommend this complex due to its convenient location, especially if one works near Hobby Airport. Read on for more details.PRICE: The prices seem a bit high, most likely due to the luxury reference on the sign. I would not consider this complex luxurious, by any means, but it is a nice place to call home.PARKING: Be prepared to rent a carport/garage if you want a guaranteed parking spot, especially if you return home later than most.TRASH: There is only one trash compactor for the entire complex so garbage tends to overflow frequently. This problem could be avoided if the button operated properly and if residents took the time to ensure their trash bag makes it down the chute.MAINT: When maintenance has been needed, service requests have always been completed within 24-48 hours, if not the same day. No big issues in the 2+ years that we have lived here - lightbulbs, blinds, air filters, etc.STAFF: We have not had any issues with the office staff. The leasing agents seem to turnover frequently. Ms. Gina and Ms. Debbie have been the most helpful if you need anything resolved. Interaction with the office is minimal if you pay your rent online and dont receive many packages. They are strict on the requirements/rules, but Im sure they are merely abiding by their corporate office guidelines.SNAKES: Snake sightings are not unheard of and the complex does their best to manage them. We have only seen two snakes in over two years of living here, and they have been near the wooded areas.RESIDENTS: We have not had any noise complaints. Neighbors can be heard from time to time but it is not excessive and is to be expected in an apartment setting. Many cultures are represented in the complex and friendly interactions occur in passing daily. Many friends have been made here.Hopefully this review has been helpful for prospective residents!

I came in to look at apartments and had the best experience! Debbie was great and I highly recommend.

… Deborah hung up in my fiancé’s face, after he told her we were going to withdraw from the application process. It was a super stressful two weeks of lack of communication, if you have the money to give to the company for all the fees try at your own risk. Thank God for showing us a sign this was not the place for us!

Ms. Latricia Hunter was a pleasure to work with. Any questions that we had she answered it. She went above and beyond for us. One of the most professional individual weve ever dealt with.

Toured the complex today & Debbie was so sweet & knowledgeable. She gave me all the information needed & the apartment itself is beautiful!

I had a schedule visit with Latricia her smile and conversation about the property was excellent she answered all my questions and concerns even though my lease is not up until February this will be the place i move too. Thank you Latricia

Booked and confirmed an appointment to look at a 3 bed room place and drove 40min here just for them to tell me they dont have any 3 bedroom apartments

Ms. Debbie is an awesome leasing consultant, super informative and a great spirit. You will not be disappointed.

Was planning on moving in these apartments cause I had bible study friends that lived here a few years ago and the Apts seemed very nice. But then we met the management. It was like we werent good enough for them to live there. They were asking for stuff that seemed very unnecessary for an apartment. Like w2s and THE LAST SIX months of check stubs. Noone has ever asked for that many months of check stubbs or w2s. Its not a house were buying here. And we asked 3 times to see the demo apartment but she wouldnt take us. So whatever. If you want luxury apartments theres way better out there for roughly the same price and its much more worth it than this place. Management needs to get it together.

I was very impressed with the property . From the time I arrived I was helped by Ms. Debbie in the front office and at no point in time was I disappointed. The apartments are very beautiful and the property is well maintained . I highly recommend this property to anyone looking for a new home

Since Yvonne has left, I have been treated horribly. If I could give no stars, I would.

These apartments are not “Luxurious” at all. They don’t have valet trash , maintenance takes days , there’s POSSUMS , RACCOONS and ARMIDILLOS always around walking and always by the trash dumpster where we have to throw away TRASH. There is allways trash bags left outside dumpster and place overall is not worth the money. Def regret living here…

My husband and I moved in Sept. 2012. It was not a pleasant experience! Bugs were horrible. Constantly finding silver fish in the closets, beetles all under the bed and on the window sills and tons of spiders. Parking was ALWAYS a nightmare. If you got home after 7 pm, forget parking anywhere close to your building. The management sucked! It was like pulling teeth to get a gate remote that ever worked. Trash was always surrounding the ONE, yes ONE, dumpster! Once my husband and I found out we were expecting, we knew we HAD to get out of there immediately! When we moved the bed, there were hundreds of black beetles dead under the bed. I am a VERY clean person and was disgusted at what I saw. I took lots of pictures. There was never a quiet time and i have a job where I would have to go to sleep at 7pm to wake up at 3 am and there was always loud music at all hours of the night. I wouldnt recommend anyone to move here. For the cost of rent, you can pay a mortgage!

Very rude people. Gina and Debbie are the rudest people imaginable. So very unprofessional. When I asked to speak to a supervisor I was hung up on. Won’t rent there if having to deal with that type of rude and unprofessional behavior . How hard is it to be nice. These two need to be moved from the public involvement or need to have civility training.

Patricia is a beast. The reviews are bad, but they’re also from like 5-10 years ago lol. The apartments and amenities are actually immaculate. Let’s also not forget the location, very convenient and also right next to a Target, Whataburger and a SPECS. What more can you ask for lol.

Went to tour this lovely property. Debbie was absolutely amazing! Great conversation, knowledgeable, and super helpful! The units were spacious, the amenities are great

I was charged nearly $400 just to tell me I was denied! Give me a break. I don’t understand why I was denied everything was listed unsatisfactory, never had a broken lease, background is great, and credit is ok. I wish I would have never applied here!!!

DO NOT MOVE HERE!!!! EXTREMELY TERRIBLE MANAGEMENT! RUDE, THEY DONT CARE ABOUT THEIR TENANTS AT ALL. AND ONCE YOU MOVE OUT THEY TRY TO TAKE EVERY PENNY THEY CAN. The only good thing I have to say is about Mrs.Debbie she is a very kind lady. But I would not suggest anyone to move here unless you want to have a management change constantly with no notice and just rude uncaring people to report to. If I could give 0 starts I absolutely would.

Just renewed our lease and Gina made the process smooth. She explained all details in a clear concise manner and answered all our questions with patience and understanding. Looking forward to another great year with friendly and professional office staff, and courteous, top notch maintenance and grounds crew. Thank you, Gina!

Management has changed and I see a few changes but these are my concerns: my 2018 SUV was under a covered spot and accidentally left unlocked. Someone stole the only valuable thing in it to them, a key hidden in the middle council that was hiding. They located that vehicle it belonged to that was a ways away, and stole my 2020 Truck (due to the lack of parking). Grant it, it was definitely a life lesson on our families end but never had we seen this happen in this area or felt unsafe until this. With change of management and Covid-19, I can only assume, we have seen an influx of neighbor changes and people suspiciously driving around property. This easy access location used to be a hub for stolen vehicles when first built but crime in the area seemed to had lesson previous this change.The maintenance department is always hard working and I must say in the first year I was here they were less attentive! So kudos for all there 2020-2021 changes in team attitude and hard work!As for property, I am still waiting for more social interactions, a Christmas light compition, a consistently clean bbq pit, a community garage sale, a family outdoor movie with social distancing, upgraded park area, the ability to use the suana, movie room, gym use again after hours & billards room (just put a lock on the office part of the doors, Even if we have to rent it out, this was even before covid). We litterally pay as much as a mortgage on a home here, so please step up a community outreach for us. This would lesson crime, I am sure of it.Last but definitely not least, why is there never enough parking, there is literally grass near building 8 and 9, why not get a permit and add more spaces to make everyone happy. Oh and clean our stairways and sidewalks, its time to stay clean.

Latricia showed us around the property & had great prices & floor plans to show! The property is gorgeous w many extra, fun amenities. Cant wait to get approved!

Park Avenue is a beautiful complex. Very clean and gated. Latricia was wonderful assisting me all the while taking care of other business it was amazing. This is the first property I seen that I was impressed by.

I will start by saying that the apartments on the inside are very nice. The layout is open, with a island kitchen. That is all thats good about this apartment complex, so unless you never plan on communicating with the leasing agents (which you will at least once), you will be fine. My major complaint is about the unprofessional and dismissive attitude of the leasing agents. I have had unpleasant experiences especially with Gina and Debbie. Here are some of my unpleasant experiences:1. At the time of leasing the apartment, Debbie was not willing to show me more than one apartment because it was getting close to the leasing office closing time, even though I had been waiting for 30 or more mins to be assisted. She just handed me the keys to the apartment to go see for myself, and was a derogatory towards me while talking. I guess she thought I could not afford to rent the apartment, and threatened me that if I cannot make the deposit on time, I can just let her know because she cant proceed. I felt harassed the whole time I dealt with her.2. Their online rent payment system is flawed. If you are wanting to set up recurring payment, there is no way to set up a recurring payment for an amount that includes utilities; therefore, every other month I came back home to a late payment message stuck to my front door. I expect they would have called me to ask me about it but they never did. I discussed this issue with them, and they still kept sending me later payment messages.3. I understand that under normal circumstances, it is a violation of my lease contract to bring a pet inside my apartment when I have not paid a pet deposit; however, I believe that exceptions to rules can always be made if the reason for the exception is legitimate. During hurricane Harvey, a time during which people opened their houses for strangers, I provided shelter to a friend’s dog for a day only; this friend was trying to evacuate her apartment complex since it was flooded. This is one of those times when I believe an exception can be made, and I expected the leasing office to reach out to you to make a case for this exception. Unfortunately, I had forgotten that it’s pointless to raise my expectations of leasing offices, and as I expected, I received a notice of lease violation, asking me to pay the fine.4. The month-to-month rate that I was provided when I signed my current lease was $1458/month. However, post Harvey, a new lease renewal notice established a rate that is 2.5 times ($3631/month) higher than what was originally promised. Again, I tried to understand the reason behind this increase, but I was told that since there is a high demand, the rate has increased. I believe that this is a prime example of price gouging that aims to take advantage of people that have been displaced by the hurricane and are seeking temporary accommodations. I have submitted a complaint to the Texas Attorney General to investigate potential price gouging since I was not satisfied by the answer provided by Gina.5. Parking is a big issue in the complex. Most of the parking spot are covered areas so they can charge extra for parking, and if you dont have one of these spots and you come late at night, forget about finding parking inside the complex. Most of the covered spots are not even rented out. Debbie was quick to point out that I should get a covered spot if I dont want to park my car outside the complex.6. The complex parking lot was flooded during Harvey. People had to park their cars on the grass to avoid water ingress in the cars.I have reached out to the property management company about some of these complaints but have not received a response back. I firmly believe that if the leasing office maintains its current course, it will end up losing customers in the future.

I’ve been here for 2 years. Though parking is a little rough someone is place has been home. The staff is really sweet and personable and the apartments are really comfortable with a reasonable price.

Ms. Hunter was very nice to us. She took us to view a open apartment which was very nice. The views from this apartment location is cool, and the amenities they have to offer are great

GHETTOWas great when it opened but before the year was out move-in specials brought in crime. Lots of recently released convicts not on the lease but living with their girlfriends. And it wasnt uncommon to see police arresting gangs of eight or more thieves who were stealing from cars or kicking in front doors.RUDEIts not personal, the front office hates everyone equally. But if you are old and white and not covered in tattoos you can expect them to be especially hateful. And dont ever have the gall to interrupt their game of Solitaire to look for your package that was delivered a week ago but no one can find it.NASTYI liked their small little gym until I saw residents spitting on the floor. Nobody ever shampoos the carpet so the floor is on par with what you find at a dollar cinema.NICE FLOOR PLANSbut you may find you are allergic to the cheap Chinese sheetrock in the walls.PARKINGIf you want to be able to arrive home and park youll need to pay for a garage, if one is available. Your reserved covered spots will always have someone else parked in them. I confronted a gentleman who parked in my spot one day and after a conversation we found that the front office had rented the same spot to both of us. We went to the front office and all they said was whoops. And I was told I was the one stuck out because I already had a garage for my other vehicle.So in conclusion, if your looking for a craptastic place to live youve come to the right place. This is my experience, your mileage may vary.

Debbie did a great job showing me the property. The grounds are beautiful. This may be my next home. Thanks Debbie for being so pleasant.

If youre shopping around, then youll look no further! This property is very beautiful and Ms Debbie was awesome!! She was soo sweet and very professional and informative!!

Latricia was amazing and answered all of my questions. She was able to provide guidance based i my family’s needs. It is a beautiful property, and I am looking forward to living here.Leisha Campbell

What a wonderful and well explained welcoming we received from Debbie. Due to this and the beautification of the community, we would love to be considered residents of Park Avenue.Robert and Kendra

Mrs. Debbie personality is unmatched! She provided me with great customer service and maintained professional throughout the entire process!

If you have second thoughts about moving here and youre trying read reviews about this place, just dont bother moving in at all.I first moved here because of its location and its convenience to my job. Like Kent, I was sold on Tyrones personality. I loved the units because of the kitchen island and the spacious rooms. Overtime, those were the only thing I could say that makes this place worth it. Tyrone said that I would be notified of the lease increase in price at least 60 days before my lease was ending and Im sure he would have seen through to that had he lasted that long after I moved in. However, this place has a at least 60 days notification to the office that youre moving out. I called the office realizing I wanted to move out 30 days (which is the norm) and basically received an answer along the lines of 60 days. Theres nothing I can do for you. That is fine. So I called the corporate office who has the higher sayings to them. If Gina doesnt give you much attention, this will make her bend over backwards. I expressed to the LMK company how disappointed and resent to my decision I made by choosing this place and the other person gurantees me I would have a better alternative. Although I still had a 60 days notice, but theyre willing to push back a couple days so I can move out by the end of August. Needless to say, that isnt the best solution, but it was the solution without breaching my contract.Now, if anything, theyre inspired by Adele. They come uninvited and unannounced. If they do come with a notice, it would be 1 or 2 days prioir to their actually visit. I have an alarm system so all my 3 wolf cries was from them. I already told them time and time again on all my maintainence notice of their own special code when coming in which they fail to look or input into their system.Staffing is not correctly trained and never professional. Im always greeted by you want a what....a-who...what chu say...you get the idea. The other one will call you baby and sweetie. I dont mind those nicknames if I were to know you or close to an acquaintance. I am niether so I dont need to hear those words coming from a professional leasing agent.The trashcan compactor. The tenants here are lazy and does not want to touch the handle to open the door of the chaute so they leave their trash on the floor around the trash can. Its likes a shrine for the compactor.Parking is horrendous with the miscellaneous people coming in and out. Even though theres plenty of parking at the bar, they certainly prefer the complex.Towards the end of my lease, I started to smell weed in my bathroom vent. I had a come to Jesus moment that I was doing the right thing by getting the heck out of there.BEWARE.

Ms. Latricia was very pleasant, patient and kind during our walk-in appointment. She was knowledgeable about the amenities and the property.

My review is based on the time I lived in these apartments from when they were first built until the end of 2012. I rented a 2x2. First occupants in the unit and stayed very close to the front of the complex.Pros: spacious! always got compliments on how big and nice our apartments were.Rent was decent at that time..although they raised the price of rent and came up with ridiculous water bills as time went on and more people moved in.Cons: PARKING IS HORRIBLE!! Prepare to be annoyed if you work late hours because you may even be parking in the nearby business center overnight if you arent lucky.SPIDERS SILVERFISH & BEES OH MY! never encounted mice or roaches as some of these other comments revealed, however, the apartments were brand spanking new when I first moved in.The water in the master bedroom in my unit never got hot enough and they always claimed they fixed it but never did.MANAGEMENT is wack and the computers and fitness room sucks.Other than that, I actually kinda enjoyed living there.

The property is beautiful, clean, and quiet. Mrs. Latricia Hunter was very helpful showing us the property. I would recommended theses apartment homes.

Been living here for 2 years now & I have to say..... love it here. If I had any issue at any time, maintenance was quick to get here & fix it, most times they would fix it on the same day! I highly recommend these apartments.

Latricia is the best! She’s super helpful and overall cares for the residents! Highly recommend these apartments.

Came in Saturday and viewed the property with Ms.Hunter she was amazing!!!! She really made us feel very comfortable i lived our tour and will be moving there soon

Love this place, very friendly and willing to accommodate you in every way. Ms latricia hunter made me feel welcome as soon I hit the door. Would recommend moving here. I’m just shopping around but I think I found my new home.

Latrisha was so amazing she deserves a raise because she showed me all the apartment complex and i loved it she is the best of the best. The property is so clean so quiet i loved it

Debbie is a great leasing agent! She answered all our questions throughly and gave us a great tour. Ask for Debbie!!

Mrs. Debbie was the best! She makes you feel right at home and she’s a sweetheart! I’m living here because of her! Thanks Mrs. Debbie!!!

Ms. Debbie was a wonderful tour guard. I absolutely love everything about this complex. She gave me a great and warm experience.

Debbie’s hospitality was amazing. Soo very helpful, explained everything fully! Very satisfied with the experience!

This apartment is NICE! I would highly recommend Latricia she is amazing and friendly. The tour was great everything was nice and professional.

I’m in the process of searching for a new apartment home, I came to Park Avenue first, I liked the floor plans but what really made me consider Park Avenue is the staff Debbie was so nice and kind she was very Knowledgeable about their apartment community, she answered all of my questions, she took her time showing me around and I’m really considering moving here.

Ms. Debbie gave a great informative tour. It’s hard to choose my favorite plan , I love them all. I look forward to being a future resident.Toni 😊

I loved the units. Very spacious and our tour with Mrs.Latricia was the best thus far. She should get a raise management…

2/13/18If it was an option to give this residency negative stars best believe I would be doing it. MULTIPLE break inns (no cameras anywhere except the gate, which is never working) and the staff/front office has no empathy at all. Very unprofessional and if you ask me it’s overpriced for the environment you’re getting. Even as a last resort I wouldn’t move back here, I would park myself right under I10.

I had a tour with Latricia and hersmile and attitude was the light of the office she helped us in every way possible i felt like I have known her all my life.

Dont live here. Find another place. Ive been here for the past 3 years and they still treat me as if Im an unwelcomed guest in their home. Management is horrible and not willing to help no matter if its just a simple question that you need answered. Pests everywhere. Had mice in my apt on the 3rd floor! Called 3 times for pest control ended up taking care of it myself. No parking after 9pm. Once you sign the lease you can bet staff will not care or remember who you are.

Ms. Debbie was the best.. thank you so much.. this was our first time leasing an apartment and we didn’t know what to expect but Ms. Debbie took her time and explained as well showed us several apartments she helped us through the whole application process and was always ready and willing to assist.. no regrets about decision to join this family, very clean and well maintained.

Me and my wife was apartment hunting and came across park Avenue we were very impressed on how well the property was kept up and how quiet it was our lease is not up until October but we wanted to get a head start thank you Mrs Hunter for our tour

The community is beautiful, safe and the place is cozy. Gina was sweet, friendly and very helpful. I absolutely love it here. Thank you so much for the great service!

Debby was an amazing help today discussing pricing and availability, cant wait to move in!

Luxury living at its finest! Debbie helped me and she was so helpful! The customer service is exceptional, from my experience.

No issues the whole time my family lived there. Service requests were handled on time, utility bills were low, we felt safe at all times. I really dont understand why this place doesnt have a higher rating.

Latricia was very helpful when giving me a tour. She helped me pin point exactly what apartment I wanted, and answered all my questions and more

Gina the leasing agent was great. Tour and explanation was great. Signing of the lease was a breeze. Recommended

I dont even know where to begin..... This place is horrible.... Terrible customer service.... Now that i read the other reviews, I could see why they try to get you to sign a 14-month lease.Anyway, I just want to say Im a respectable physician, who recently change jobs and was looking to find a place close to my job to rent, while I get to know the place, before buying a home.... I checked this place out because it was only 11mins from my job... but I left there feeling so small after these racist people treated me like a criminal..... Gave them my 3-most recent pay stubs, which Im positive equate to more than any of them make in a year....nonetheless, they told me I needed to provide them w/ tax returns for 2yrs plus last 4 stubs from my last job, or 6-months bank statements and the stubs from my current job... and refuse to take my physician contract as proof as income....First off, what the hell does my last job have to do w/ me renting an apartment if I just gave you 3 stubs from my current job and offer a copy of my contract w/ my annual salary... I wasnt aware that my former employers would be signing the checks to pay my rent going forward.Second, Im renting an apartment, not buying a house, so why do you need to go through my bank statements and tax papers. Complete, bullshit...... I hate to play the race card, but obviously these F-ers had some other agenda.....If you live in the 21st century and dont condone discrimination of any sort, this is not the place for you.... And I will be contacting the company headquarters to find out if thats the way they want their business run......

Theses are great apartments I love the security I feel very safe and secure the front office staff and the maintenance is very on top of things when ever you request something they are there on time.

This is a beautiful community with very nice staff. Check it out. You wont be sorry. Thanks Latricia for a Great showing.

My experience left a very bad taste in my mouth. Tyrone in the office didnt have people skills. We had a fire at my house. Needed to stay a couple of months tell house was done. Isurance was paying for it. Why did they need so much stuff. Then we get in the apt. There are spiders and ants. Then the floor was making noises when we walked on it. Like it was an old house. The neighbor downstairs banged on the walls as if we were trying to make noises. Very rude neighbors. Then the parking. God the parking at night was very terrible. Please please stay away.

I was driving by Park Avenue apartments, stopped in and meet Ms Debbie. She showed some apartments she was very professional and Im loving these apartments.

Very rude walked in nobody welcomed me. I called and nobody answers the phone which made me hesitant to lease here the apartments are old and outdated you can find much better apartments with much nicer people don’t waste your money or time here!

Mrs.Latricia was a great host in showing me around the 2bd unit extremely professional and kind I will definitely be applying here in the near future !

Mrs Gina was great Im a first time renter and she made the experience way less stressful then i thought it would be going in , very welcoming and helped with any questions i had

Mrs. Latricia was so helpful when showing me a tour of the property. This community is absolutely beautiful! 10/10 recommend

Debbie was amazing and thorough with everything. She helped make the process moving in from out of state as easy as possible.

I had an appointment with Latricia Hunter her smile her customer service was on point with a beautiful smile she have help me thru this transition and I want to say thank you……

Community is quiet, and residents seem friendly.. Maintance responds fairly quickly to requests. Community is clean and so far our stay has been pleasant.

I Had A Wonderful Experience Visiting Park Avenue Apartments ! Debbie in the front office explained everything to me and made sure I was very satisfied. I can’t wait to be apart of Park Ave Apartments ..

Latricia was very welcoming and kind and knew the property well! These are very nice apartments!

This place looks beautiful! Latricia has been absolutely wonderful to work with. We cannot wait to move in!!

Latricia was great! Showed me every 1 bedroom apartment that was available. Very patient and friendly!

The service for the leasing information was very thorough and kind! Had a very good experience getting a good look of the apartment and what to look forward to.

Mr.Johnson the groundskeeper is a very hard working young man! He does his job and is a very respectful guy! Thanks you! Good help is hard to find! Keep up the good work!!

Debbie and Yvonne are always so helpful and friendly! This is a lovely place to live!

Best place to live in with all those friendly and supportive staff around you.You dont have to worry about anything while living there as they got yout back and working hard to make your living easy.Highly Satisfied***

Very courteous! Latricia gladly showed us around and answer all questions! The complex is wonderful and gorgeous, a strong recommendation from me.

This is a “luxury” apartment complex that does not have functioning grills (for the last 12 months at least). In our 12 months of living here, the AC has gone out at least 8 times. This time we have been waiting for service for over 18 hours while the apartment is registered at 87 degrees. They didn’t seem to be in a big hurry to fix it.