Parque at Bellaire

I lived here for a year and because of an unaddressed mold problem I am now having health complications. The office staff and maintenance team are some of the best I’ve dealt with when renting, they are always professional and kind. The property manager, Nikki, is always willing to help you out and you’ll never hear from her as long as you’re doing what you’re supposed to do. The majority of the neighbors are decent, friendly people and don’t meddle in your business. The issues I have are with the apartment itself. I did have two different set of neighbors above me in the years time, both were extremely noisy and inconsiderate so I didn’t have a full nights sleep until after I moved out. Even working at home during the day was frustrating because they would play their sound system that was so loud it would vibrate the entire apartment. No amount of noise complaints or trying to reason with the neighbors helped.Lots of break-ins happen here. I have a guy on camera peering into windows to see if anyone was living there, if the apartment looks empty they will break in and squat there. That same guy broke into the apartment above me and stayed there for a couple days while the apartment was empty in between residents. The latches on the windows are useless and you will have to find your own methods of protecting your home. When I moved into the apartment the place was FILTHY and infested with roaches. The kitchen sink drain smelled like a dead animal was rotting in there. Absolutely disgusting. Everything in the kitchen was covered in grime, the refrigerator wasn’t cleaned out. Everything from the blinds and windows to the doors and floors were dirty. The bathrooms were repulsive. I spent well over $300 in cleaning supplies to clean the apartment myself and had them change out the carpet which was still wet and smelled of mildew. Five days of cleaning and crying simultaneously. When it gets cold here the heater stops working, so we were stuck in a 58 degree apartment. I have attached photos.The carpet in the front bedroom closet was always wet and the closet smelled like mold so I called maintenance. The first time all they did was put some fabric under the baseboard and dried the carpet. I explained that with the bathroom being on the other side of the closet it can be a leak and water equals mold. He assured me I wouldn’t have that problem again. A few months later the same issue happened again, mold smell and soaking carpet. By this time there was a new maintenance guy, he broke down the bottom of the wet wall and called a contractor to patch it after the carpet dried. The contractor is the one who saw it was leaking and told him to call a plumber and wasn’t going to fix the wall until then. The maintenance guy “fixed” it himself. Three months later, the pipe bursts, flooding my sons closet floor and my bedroom/closet/bathroom. The entire floor was a puddle of water that you would need boots to walk in. It took them three days to come out. Black mold had grew in my sons closet and it was never addressed. We moved out with the mold still untreated.Before living here I had a very active lifestyle and moved to Houston to become even more active. I now have trouble breathing after breathing in mold for a year. I can’t walk more than 200ft without having to sit down. I love to read and my home has books from the floor to the ceiling, my vision has become an issue and all of the words on the pages have become blurred and float across the pages. I can’t do basic chores or wash my own hair without having to stop to catch my breath. Inhalers don’t work. I can’t drive long distances because it takes too much of my energy. I can’t stand long enough to cook a meal. At the beginning of 2022 I was dancing, hiking, running like I have been for years, and by the end of 2022 I had to leave my job and move because I could no longer do anything for myself.The first three pictures are what the closet looked like the day we moved out. The rest are pictures from the first week we moved in.

Horrible experience at this property. I scheduled a tour, it was confirmed, and when I I arrived I was told there were ZERO units to view. Not a single one. Huge waste of time. The front gate was also not working so I was not let in for more than 10 minutes. I called with my phone but was met with an attitude. Unbelievably unprofessional!

Gabriela Gonzalez also known as GABBY has the rudest attitude i’ve ever seen! She called my phone to explain that i had to move my car ONCE again because they are repairing every pavement there is to park around here & once i started to explain my frustrations that i pay for a spot and cant park anywhere she caught an attitude and would not let me get a word out! I then came to see her in person once she hung up in my face and told me “im talking to myself” & to “google corporate’s number” & once i told her i will be telling management she said “that is fine i know my manager real well”. i even asked her where can i park my car since everywhere is being repaired & she said “i dont know”. She does NOT need to be working in a professional environment with that attitude & i will be contacting corporate.

Very pleased staff to speak to very clean and professional I spoke to a lady name Cee Cee she is professional called me back I will tell my friends and family about these complex I am very pleased...

What an amazing apartment these are. I live here for about 2 years now and I haven’t been any more happy. Super clean , quite well taken care of and plus a wonderful location. Even with the staff , what a wonderful team they have. Especially the front desk lady name Gabby, what a sweetheart she is, always helps and have an excellent customer service. 100% recommend going to her.

The staff here are very friendly and helpful the property Manager Ms.Cicely went out of her way on more than one occasion to assist me with finding the help I needed with an issue I was having when she could have easily said it wasn’t her problem or job to assist me also the the leasing agent Gabby has also been a God send to this community she is making sure that the maintenance issues are being handled in a timely order they in a combine effort, or making our grounds beautiful and I’m loving the new community events. They are coming up with. It’s times that I have called and wasn’t able to reach anyone due to them being on the property or speaking to someone in the office I realize that it’s only two people in the office and sometimes one so if I can’t get a answer over the phone, I’ll make it my business to walk to the front and speak with them in person where they are always welcoming

Cee cee is amazing very helpful got me in and is a very sweet woman I recommend talking to her ❤️ 😊 ♥️

I hope corporate sees this review because calling the front office has done nothing for me. The young lady in the front office who answers the phone first has no customer service etiquette. Her name is gabby and she’s so rude. She doesn’t understand the job description for the job she does. Has the phones ringing all day, sitting at her desk acting as if she doesn’t hear it. Very passive aggressive, and provides no solutions or answers for questions asked. First impression is a very lasting one and she for sure has deterred me from seeking any information from this place.

Gabby helped me get the place I am currently staying in. I couldnt be more thankful and grateful for the help she gave me. This place is the nicest place I have stayed in a while. The location is close to me school and work. Plus there is park near us. And this place has its own parks as well. This couldnt have been a better decision, for me and my family. This is my starting of my 4th week in Houston and she confirmed that this is my new home. Thank you Gabby and bless this place.

I recently moved out of this complex and let me tell you I was sad! this is a hidden gem ! Let me start with the ladies in the front Nikki is the manager and she is a total sweetheart she truly cares about her residence and makes you feel like family you can go to her with anything and shell take care of you same goes with ruby shes the assistant manager and they are truly a perfect team ! The maintenance people are very fast on service the main guy speaks both English and Spanish so no language barrier hes a good guy and will take good care of you same goes for everyone else . The complex is one of the cleanest nicest ones I ever lived in let alone seen so far ! they stay on top of the landscaping it looks better than most people front yards they have 2 large pools that are never crowded a playground a dog park and a picnic area all in this little complex its has a great atmosphere its really really quiet a real sense of community here not just a place to live . I highly recommend you go and take a tour and just walk the property youll be sold in a great location the units are big and spacious I mean the list goes on . I will definitely try to move back here in the future

Im giving one star because the property manager is very rude , also before you sign the lease just know there’s a section that says they can enter at any time wether you give permission or not and they don’t have to let you know necessarily. The parking spots are super close to each others and the kitchens look horrible . The kitchen cabinets are a very cheap material and they bend easily also whenever they give you the apartment they don’t actually clean it , when I moved into my apartment there were dead roaches that were painted over in the Kitchen cabinets and dead roaches under the stove and inside. Within a month of moving in AC stopped working and when I told them they said they couldn’t fix it at the moment Bc it’s Not summer yet , it makes no sense but that’s what they told me. The staff is very nice and friendly but these Apartments are pretty bad in general for the price

Ive been living here a few months now. This place is amazing. The apartment itself is nice and roomy. Maintenance is always working hard to keep the community beautiful. The management will definitely work with you. When I had a small issue, they were very patient with me. They are very professional here. Genesis works very hard and helped get me all moved in! The community itself is nice. I feel safe here. Despite the extreme loud noise at the park area (which are mainly children playing all day long :) )I highly recommend this community!

A very nice, quiet, and beautiful apartment complex. My air conditioner got hit and destroyed by unknown driver. I didnt even get it reported and before you know it, they got it fixed with a new set just working perfectly better. But need to improve a little bit more by dispatching our monthly bill quite early. I will rate your performance with a 4 star review.

I went and randomly popped it unannounced with my boyfriend for a tour of these apartments. Mrs. Nikki was so friendly, welcoming, and helpful. What I think was the most touching part of the experience was that she took the time to show us several apartments and did not make us feel rushed. She answered all of our questions. When I expressed my fear about the neighborhood she shared with me that it was a safe place and she knew all of her residents. She discussed prices and was just so helpful. When people tour apartments they do not want to feel like a burden and she really was patient. Thank you so much. Even though we went with a different complex, we will remember how welcomed you made us feel :)

They offer regular and upgraded units with stainless steel appliances, granite countertops, and beveled cabinet doors. Some units also have double balconies. They also offer alternative flooring options which was a plus bc I dont like carpet. The leasing terms are also flexible.

My boyfriend and I have been living here for a couple of years now and we love this complex! They are committed to providing great service, cleanliness and nice amenities. From the office staff to the maintenance crew, we greatly appreciate the work they put in to make this complex nice to live in!

Ive lived here at P@B for 10 mos and Im so pleased. My home is remodeled with wooden floors, new kitchen appliances and beautifully laid out. I feel so safe and secure here not to mention Mz Nikki. Shes such a wonderful and Christian woman of God. When I 1st met her we established a friendship and it hasnt changed a bit. The maintenance gentlemen are just awesome. Theyre professional and fix everything right away. I cant say enough about my new family and home.

Great service spoke with Ceecee she was very helpful...

The staff at Parque at Bellaire Apartments made my search easy by having great customer service. They were knowledgeable about the property and kept following up with me after visiting the property. I was impressed and saw no need to continue searching. This was my first and last stop! - From a verified resident on ApartmentRatings

So far good. I dont like the kitchen cabinets out dated and always off track. Need more parking. Need more storage in the kitchen more shelves over be washer and dryer. I do t have a rack in the freezer. - From a verified resident on ApartmentRatings

It has turned into the projects. Kids are playing football in the front parking lot. There is a play area but they are not playing in it. Kids hanging out in the leasing front parking area is absolutely ridiculous! I pay too much rent for this now ghetto environment.

Living here has been an amazing experience. Office staff is always helpful, maintenance is never a problem they get the job done. And if you do have a problem management will walk the unit and make sure your taken care of. I would highly recommend Parque at Bellaire apartments to my friends and family..

Loving everything about Parque at Bellaire, very family oriented place to live, from the office staff always greatting you with a smile and very helpful, to the amenities provided, everything super clean. The community events are a plus!

Management is terrible. You have a problem? You need to reach out to corporate in order for it to be taken serious. Sandra is horrible. I had complained about dog feces from my neighbors dog for over a year, she called me into the office just to tell me they had no idea what I was talking about. Like really? I would want to stress out over something thats not there? I never got my referral money/gift, I paid $500 for my deposit ($300 for Pet Deposit) got $38 back out of that, even though I left that place spotless clean. I dont recommend this place at all.

I signed a contract with them recently in july. when we were going to moved w/ my family we found Bed bugs a LOT Of bed bugs are living in our apartment. they cant fix the problem and answer us , they are gonnagive us a refund us the deposit and the 1st month rent.the apartments looks great and the price its okey but i have the awful experience there.Good customer service from kim (the assistant).You maybe should consider if you want to live in a place with a bunch of bed bugs

Bad management. Every time the apt has problem and I want them sent someone over to fix, it gonna be forever waiting. Just like this time I called for a kitchen sink repair from very early morning and wait till the office close they still didnt send anyone over to fix my kitchen sink. I called them 4 times and all they said wait and wait.... I told them the sink is leaking and dripping lots of water out on the floor, I cant not turn on the water to make dinner. Now I cant not make my dinner for my kids too.

This complex is beautiful. The staff is wonderful, friendly and professional. I LOVE my apartment. The floor plan is big and beautiful. I plan to stay here for a long time. The maintenance is amazing, they keep the complex beautiful. I love it here.

I’ll have to give it a one star Saturday I drove two hours for a tour of the apartments when I got there, they had no available spots future residents so I parked elsewhere close to the office. When I walked in with my family members I ask the front desk hound lady hey where can we park since there no available future resident parking spots due to I parked in your reserved parking so she advise I move and she’ll be outside move her vehicle so I went did that she never came out so my cousin asked her hey where do want her park she told my cousin anywhere that not reserve parking so my cousin come to tell me so I get off my car go inside tell young lady where exactly are visitor parking because we drove around the apartments and didn’t see any so she looking at me confused mind you we drove two hours so she tell me hold on because I understand she was with a client so we waited then she comes outside said she moving you can park there so we did we go inside and I’m waiting for her come back so she does then she ask me for application I’m like I didn’t do no application I called for a tour so she show me a sign of need I.D. to tour I’m like that’s fine but I don’t need the sign your the front desk so anyway she ask me what I’m looking for I need one bedroom apartment and show her the layout of the apartment I want to see her response was I can’t show it to you I’m like excuse why not she said due to someone living it I’m like what y’all don’t have empty apartment that are to show future residents so she just like no so she said she can show different one then I ask are they the remodel ones she said they had none available so I get upset because when I called she advise yes so we saw apartment it was ugly it smell like cigarettes inside the carpet was dirty she didn’t give a good tour so I was very disappointed that was my experience at this apartments.

Whenever i filled out the applications, and first moved in i had to remind this multiple times for mail box keys, and i never even receive the copy of my lease that they promised. One day the gate decided to function again, and none of the residents gate cards would work so at the middle of the night home from work we had to wait outside just for others to leave for us to come in. Then there were water pipe line situations, and no one even cares to notify us so we accidently bathe in that rusty water. The management team and staff are unprofessional and reckless. Since i never even got any specific details on the reserved parking slot especially on the statement forms i receive. My car got tow 2 times one last month and currently this month.If the rules and regulations are that strict to where theres labels anywhere then why isnt it explain in full dept of details on documentation.

I lived at parque at bellaire for 5 years already ,really loving all changes that this new team has brought to the property since may 2023 , property is always very clean , office staff very helpful , and great communication staff.. gabby is always helping with everything and she make you you feel very welcome when you go to the office , the manager cece is the best manager we had have and very helpful, to great maintenance

I lived here for a year.Pro: Spacious ApartmentsCons: THE PARKING SUCKS, Like extremely bad for both residents and vendors. Space is limited and its cramped.Also when we moved out we got charged a very LARGE amount for cleaning,damages etc. Please note the apartment was left clean and repainted.Lastly, the application process was problematic. I had to go through a resolution process for an INCORRECTLY reported criminal history (although I provided management with dismissal documentation). I STILL had to pay a HIGHER Deposit because of this. I didnt receive the response resolution to my claim/dispute until approx 60 days AFTER I had already moved in and paid the higher deposit.

The assistant manager Nikki Reed is totally AWESOME. She is extremely helpful, kind, and truly is compassionate about her job and the residents. She is truly a God send. Keep up the awesome work Miss Nikki!!!!

So today was my first time calling for after hours help my HVAC System Isnt working properly, keep in mind I have a 2 yr old son at home not knowing what kind of temperatures we are having tonight I wanted someone to come check it got a quick response of some one asking me whats wrong 2 times with out telling me who it was. Once he told me, I told him my issue and my concerns. His response was that we have good weather tonight and it can wait till tomorrow. WTH came to my mind, I dont pay a $900 rent for a weather report. Im not happy and the office manager will be hearing from me tomorrow morning. Very unsatisfied and am starting to wonder if this place is just a good looking place. #216

Parque at Bellaire is an awesome and wonderful apartment homes and community to live in.The management and staff are very friendly with high level of customer care service and professionalism.I would recommend the home and community which is quiet and reasonably sized for family living.

Working with Nikki the assistant manager has been so easy. Shes helped take some of the stress from moving away. Will recommend to all of my friends and family!

Lived here for more then 10 years..lost count. I live up front so its not bad. They look very nice from tbe outside but from the inside they need upgrades. Maintanace pretends to do their job and only when after asked 5 times to repair something. Every tear rent does go up. Remeber paying when i started about 600 to 700 and now over 1300 and with almost nothing repaired not even repainting the walls. The only bad thing about the front side is when the front slider cage doors are malfunctioning and make lots of noise during the night and arent repaired till 2 to 3 days later.

The apartments are very spacious. The grounds were well kept. The young lady that I spoke with Miss Nikkie, was very attentive and answered all my questions.

Im still in the process of searching for an apartment in the city, but Im preemptively giving 5 stars here just from all the help Melissa provided me. Very polite and attentive to all my needs and questions!

If I could I would give it zero stars! The problem is the pest!. The unit they gave us has nothing but roaches ! We constantly call them and they say the same thing “ pest control comes out on thursdays” since I’ve lived here I haven’t seen one person come out and fix the problem. The apartment is clean and sprayed down with Raid but yet there’s roaches still everywhere!!!!

I am a resident here year 2021 I’ve been having issues where they steal in these apartments they don’t have cameras around the apartments if you try to reserve a parking spot along the fence so you can keep an eye on your vehicle they won’t let you even though I explain to them they keep stealing parts of my vehicle their service is really poorly I will definitely be moving now do not move hereUnless you want poor service snd items stolen from your vehicle because they leave the Front gate open anyone can easily come in and go out they don’t even have a security guard to make sure nothing bad is happening also had a leak On the laundry mat In my apartment because They didn’t fix the pipe right So later on they can’t fix the walls even tho they have mole super horrible its attracting roaches

HIGHLY RECOMMEND LIVING HERE! MAINTANANCE IS AMAZING! OFFICE CUSTOMER SERVICE IS GREAT! They are always willing to help you, and make you feel so welcome!

My Experience moving to one Apt to a upgraded Apt. was great and Nikki made the transition even more helpful.My Family loves the new Apt.!! Thank You Nikki and whole Staff.

I moved in a few weeks ago and must say I love it so far. Ms. Nikki and the staff have been very friendly and helpful with any questions or concerns I have had.Would definitely recommend.

I didn’t even get to move in because they never answer the phone & they don’t call you or email you back for status updates or just to check in to see if you have everything you need.. I’ve been waiting for a month for a call back & just updates & nothing.. hopefully they will start answering their phone & not make excuses as to why they not

Nikki Reed was very helpful and professional. I had issues with getting approved but Nikki explained it to me so that I could understand. Thanks Nikki

They are thieves and will try to illegally withhold your security deposit. Make sure to have video of how you left the apartment...it will save you if you need to take legal action.

Excellent front desk, very cordial and sweet people, especially Gabi. Excellent customer service.

My experience is wonderful and my family had a nice stay ,Nikki was a great and helpful ,humble person with great assistance in making our stay period wounderful

Been here for a while, grounds are clean, maintenance is nice and timely, office staff is great very good at making sure policys are adhered to

Do not rent here !! The front office people are liars . If you have a problem in your apartment , they will lie to you about when the maintenance people will come over .

This will be my second year living at Parque at Bellaire and Nikki is great! The ladies in the office is wonderful and maintenance is great!!!

Staff was amazing especially Nikki. She was very professional and helpful. Love the property.

Poor apartments do not move here! Management is trash! Except the maintenance people, they are good!

I really enjoy living at Parque at Bellaire. Nikki and Rubi are Great. Roland and Paula are helpful too.

Ive been calling the office for a week straight 3xs a day trying to talk to someone about an apartment, Ive even sent a message from your website and made a post on your Facebook page but no response, customer service is 0!!

Its neat, the staff are courteous and its not far from stores like CVS, Bugerking, Mc Donalds, pizza Hut etc.

These apartments are a scam! I do not recommend this place!!

I visit family members ar this location and its always quiet, clean and gated.

I lived here for 3 years. And I never had a problem.

I lived here over a year now and I love it the environment is really Calm

Great place to live..affordable prices.excelent maintenance.managment very attentive @professional..

Sandra is the example of terrible management. She so ridiculous.

Love the people in the office.. and maintenance team is always looking to help you!!!

Family oriented, close to work and shopping, nice sized rooms

Delivery service to a resident not much time spent.

Worst parking i ever seen cars every where all along the fence

Well managed and maintenance response to request.

This Apartment is very Awesome and I like it

This place was actually good to stay at I liked it

Tony Im glad I found a real man! Ur a major loser

Be careful of the application fee ($100) waste of money

Beautiful Community and great customer service

I give them two stars.

It very okay but expensive

Good place to stay .👍🏾

Nice apartments!

Stay Away!!!!

They never told me the closet had a water leak, the kitchen, the bathroom was useless, the maintenance people are rude and dont do anything, the manager is very rude, everyone who comes to the office left me before the contract

I moved to these apartments 4 months ago. Miss Gaby is very attentive to develop her work and looks for a way to help us with any problem we have. She is a lady who is very attentive to her work. That type of person needs to be evaluated in the office.

A nice place to live a small clean property, the maintenance people are nice and always arrive on time if you call!

Fucking stupid people everywhere complain about where they live, it doesnt happen to all of us the same way.

Good service and very quiet place.

Love ot

Be careful what they tell you, they lie a lot

Good resort and clean place

👍🏻

Pleasant