The Sterling at Regent Square Apartments

I stayed here for a year and have been sad to say goodbye. Everything about the property is 10/10, its amenities, the concierge and leasing staff. All good people. Its clean and above all safe, which was my biggest concern. Its also walking distance to the buffalo bayou trail which i got my 10k steps at every day. 10/10b

We just renewed our lease at The Sterling.Amanda, the regional manager & the leasing office have been great - communicative, helpful and committed to make this community a great place to live in.Whenever we have a maintenance request/general inquires Amanda and her team are always there for us.We would definitely recommend living here to anyone who’s considering.

I had the pleasure of working with Chris while exploring The Sterling at Regent Square, and I can’t say enough about how incredible he is! From the very beginning, Chris was patient, professional, and always quick to respond to my questions. He made the entire process smooth and stress-free, taking the time to show me multiple units and provide detailed answers to help me make an informed decision.Chris’s attention to detail and genuine care for his clients really sets him apart. If you’re looking for exceptional service and someone who truly knows the ins and outs of the property, Chris is your guy. Highly recommend working with him at The Sterling at Regent Square!

Updated Review:I initially had concerns about the new parking garage changes regarding guest parking, which were introduced by management. However, after much discussion, it seems they’ve made this issue a top priority - hence I have updated my star rating and review.I’ve lived at The Sterling for over three years now, so I feel qualified to share my experience.Safety:First and foremost, I’ve never felt unsafe in this complex, which, as a woman in her mid-20s, was a top priority for me. Even at night, while taking my dog to the dog park, I’ve always been mindful of my surroundings but have never had any real concerns for my safety.Additionally, there is an overnight parking garage attendant who monitors both the public and resident parking areas. If the resident parking garage door is ever broken (e.g., stuck open), the overnight security ensures that all cars are checked to confirm they belong to residents. This added security is an excellent feature, especially if you’re familiar with living in Houston—it’s a rarity and greatly appreciated.Maintenance and Cleanliness:The maintenance and cleaning teams deserve more credit. I’ve never had a maintenance ticket that wasn’t addressed in a timely manner. Having lived in many apartment complexes, I can confidently say this is by far the most attentive team I’ve encountered.The cleaning staff works consistently throughout the week, keeping the complex well-maintained and organized. Additionally, the amenities (in my experience) are always extremely clean, which I greatly appreciate.Amenities:While the amenities are well-maintained, I do wish the pool had extended hours. That said, it’s understandable, as some units face the pool area, and late-night hours could cause disturbances. Aside from that, the amenities are undeniably luxurious and a space I personally love to spend time in, as do my guests.Units:The units themselves are fairly average in size for a one-bedroom apartment in Houston. However, I do wish there was more storage space. I’ve found myself literally longing for a linen closet or additional drawer space. On the bright side, it has encouraged me to get creative and stay organized.There are a few other things to note:The living rooms don’t have ceiling fans or overhead lighting. You can install your own, which is what I did by adding a fan.The windows don’t open, so the only access to outdoor air is through the balcony door. One of my favorite features is the high ceilings on the fourth floor, which make the space feel more open and airy.Ive read some negative reviews about the fire alarms going off. To be honest, yes, that has happened, but not as frequently as some reviews make it seem. It’s obviously annoying in the moment, but the alarms never last too long, and we typically receive an email explaining what triggered them. Additionally, the complex has been opening several new businesses downstairs, which may occasionally trigger testing. However, they always notify residents in advance about any scheduled fire alarm testing, which I really appreciate.Speaking of emails, I think this complex is probably the most communicative I’ve ever lived in (which explains my initial shock and frustration regarding the parking garage updates). If, for example, an elevator isn’t working or the jacuzzi jets aren’t functioning, the complex will:A. Notify residents of the issue.B. Provide clear updates on their action plan, such as when repair technicians are scheduled to arrive, whether specific parts are causing delays, etc.They do an excellent job of keeping us informed about what’s happening in the complex.I hope this review provides helpful and honest insight into living at this complex. When I was considering moving in, I really wished someone had shared a truthful and detailed perspective, so I wanted to take the time to do that here.

Bait and switch. Several issues with move-in process, quality of apartment and amenities. The apartments are quite cheaply built and you can hear any and everything from people and animals walking down the hallways or in other apartments. There is a foul mildew odor coming from the pipes/garbage disposal since I moved in that negatively impacts my ability to enjoy being in my kitchen area. This is a pretty social building, with some residents often being excessively noisy with complete disregard for others. The staff is not responsive towards addressing noise complaints, and I do not believe that there is actually a courtesy office on site. Despite being in a large retail area, there are very little security measures executed with concierge allowing anyone to enter or access the building and elevators without following general protocol of receiving direct notice from resident. Multiple doors and elevators are typically broken at entryway points. My first week living here someone mentioned seeing a homeless person sleeping in the stairwell. Trash rooms are filthy and not properly maintained. Residents fail to clean after themselves and pets and the entire building facing the graveyard always has a putrid smell. To make it all worse, not only are residents charged for parking but the Sterling has decided to prioritize monetization of the parking garage for retail parking and have told residents they will not provide any solutions for guest parking, a basic amenity that I was told was available prior to move in. In terms of value, most of the events are cheaply executed for the rent rate and the Sterling fails to keep up with other basic upkeep and of the property (the carpets don’t appear to have been cleaned in months, the hot tub has been broken for months, outdoor equipment and furniture is not cleaned regularly, etc). Management goes through the typical process of consistently gaslighting residents that request that Sterling holds themselves to a set standard that a “luxury” apartment is expected to provide and ideally prioritize. For the price and quality, I’d have to recommend living elsewhere. The Sterling simply tries to get by with the assumption that residents will be committed to the benefits the area and location offers, without having any real accountability towards meeting the basic requirements expected from “luxury living” and genuine commitment to improvements for resident experience.

I moved in here about two months ago and we all know moving is so stressful but Gregory at the consierge made it so much easier for me. He was so nice and helpful and as well as easy to talk to. Also, living alone can be scary but I feel so safe here! I know they have 24/7 security that do their job right. Being in a place that is so welcoming but also safe is so important! There isn’t a better place for it then here at The Sterling.

Today was my second time touring at The Sterling and I truly cannot wait for this apartment to be opened. I’m a firm believer that first impressions are everything so needless to say, I had a great impression after touring with Natalie. She was so well informed of the entire project from start to finish. She knows the apartment from inside out and was so accommodating to my client and I. If you’re in the market for a new apartment, I highly suggest checking out The Sterling at Regent Square. This new district in Houston is going to be one of its kind and truly cutting edge. 10/10 recommend and I already have a few more clients interested in checking out this development!

Giving you a 1 star specifically because of that parking garage. I used it to go to one of the restaurants (that covers parking). A few weeks later I got a letter in the mail saying I overstayed and owed $85 or its going to collections... I have since sent screenshots that I did use the code, paid, and was at the restaurant. Just because a system is new and high tech, doesnt mean it is good...

Amazing apartment. They had everything there from the pool to games. We had a party room reserved and the room was big enough for 100+ people. Shuffle board kitchens and billiards were available for use. Even had full outdoor kitchen along with two indoor for your friends and family to set up like we did.

We booked our tour of The Sterling with Carlos and let me tell you he did not disappoint!!! He was very welcoming and made us feel right at home. He really made the community stand out and sound so friendly. He had an answer for every question we threw at him and gave us a lot of information. If you are looking to book a tour of The Sterling Carlos is the man for the job!!

Got a bill in the mail for $85 after parking on the first floor of a garage in the shopping center where I spent 3 hours. The garage says nothing about restrictions. Owner said something about the garage signage QR codes indicating that its paid parking... Its just like property managers / leasing agents to be combative. Never had an issue parking here before and certainly didnt see any QR codes jumping out at me that I should have scanned to learn about fees. I will never spend any time in this shopping center again because of this issue. You just shot yourself in the foot and lost every future dollar I might have ever put into this place. Go ahead and post whatever reply youd like; youve lost my business forever. This place is nowhere near anything else. Its not like anyone parking here is going anywhere other than this shopping center.

I’ve been living at The Sterling for 4 months now and have loved my experience so far. I “toured” the property on FaceTime and secured my unit without seeing the place in person. Denisha did a great job answering all of my questions and removing any hesitations I had with committing to something remotely. Carlos handled my move-in and made me feel really welcomed to the community. Frank has been super helpful with my maintenance requests and I always enjoy running into him around the property. The entire concierge team is great but I often see Linette and am still so appreciative of when she helped me move a heavy piece of furniture into my unit.

The concierge team here was so friendly and welcoming when we came to tour (shout out to Nen Castillo)! Ms. Jackson was also a wonderful guide and filled us in on a lot of helpful information about the community and the great amenities, definitely made our first tour a great one! Would absolutely recommend this community for anyone looking for friendly service and a lovely property😁

Not only is the property beautiful; apartment and amenities are great but the management team is phenomenal.Specifically, Chris William! Usually I’m more concerned with the physical place I’m living in but what convinced me to live here was knowing that man was there watching over the property and looking after the residents.He’s a true joy.

Gregory is an amazing soul! He and the entire concierge team are great and friendly. Every time I visit, Gregory is attentive, always pleasant and offers prompt service. It is a wonderful interaction and one of my highlights during my visit.

Great and clean community! Office staff was very attentive before and after I booked and toured the self-guided community which was a really great feeling! Community was clean and quiet and in a great location. Im thrilled to call this community my new home!

I lived at the Sterling for two years and had an exceptional experience. The concierge, leasing team, and maintenance staff were professional and friendly. Any time I had a question or request, the team was helpful in a timely fashion. I would have renewed for another year if I wasnt relocating for work across the country! The location is perfect for young professionals as it is close to the bayou, walkable to two grocery stores, and close to many great bars and restaurants. As a single female I always felt very safe in the area.

I have lived here for almost 3 years and the Sterling has steadily declined during my time here. The units while “aesthetic” are cheaply made, amenities are expansive but cost additional if you ever want to host an event, and now they’ve taken away parking for guests in an effort to monetize their garage space even further. Where will our guests park? “Try the street” is the response we get.The lack of concern towards addressing residents complaints is appalling to me. We hear about car break-ins all the time, elevators / garage doors break down frequently, the fire alarms are constant, and some residents have had mold issues. None of these problems are ever formally addressed by management, and on top of that, they continue to increase rent and add additional fees.Don’t be fooled by the pretty amenities, this place sucks! Oh and check all the 5 star reviews, it’s from people who tour and not actual residents.

I had a fantastic experience witch Carlos!. From the moment I arrived, he was incredibly friendly and welcoming, making me feel right at home. His professionalism and approachable demeanor made the entire process smooth and enjoyable. Highly recommend!

I helped my aunt and her little doggie find a lovely unit here at The Sterling. She couldn’t be happier. Thank you to Mr. Greg and the staff for taking great care of her and looking out for your residents.

Carlos is by far one of THE most informative kindest soul’s I’ve ever met. His attention to detail and his hospitality has made my experience with the company admirable beyond measures . He’s an asset to the community and by far deserves a raise. If someone won’t I will. Please give Carlos Zelaya the recognition he well deserves

I just recently moved to The Sterling from Maryland, and I couldnt be happier. Even though my walk through experience was virtual, the staff have been amazing from the start and helped me through the entire process. There was transparency and honesty, which is something I value. The amenities, the maintenance crew, and again staff work really hard to keep things up and running, and as being such a big community in size, they do a wonderful job as it must not come easy. What I love most is the constant communication the staff has with the residents pertaining to any situation, whether good or bad. As we must know, there are always unpleasant situations that can happen in building communities, but the hard work from the entire staff and management never goes unnoticed. Im thankful to be a new Houston resident and a part of the Sterling community. Cheers!

I lived here for a little over 2 years. This complex has pros and cons as all do, but I will do my best to organize some here:Pros:Area. Location is perfect, walkable, and very convenient to pretty much everything central.Price. I do think for the area the units are reasonably priced. If you look at any of the surrounding buildings (Hanover’s) they are much more costly, so Sterling is a good place if you’re looking for more reasonable rent.Staff. Concierge was very nice (I did have an issue with a former staff member) but the current staff was very nice and friendly.Cons:Building is cheaply made and is purely aesthetic. My unit was on the 7th/top floor, and I assumed I wouldn’t have the same noise issues many apartments had. Unfortunately I couldn’t have been more wrong and instead dealt with constant shaking (felt like mini earthquakes throughout the day) due to the parking garage/cars driving in it causing my unit, all the way on floor 7, to shake. This happened 24/7. Would shake my pots and pans in my cabinets, glass, and rattle the floors. When I inquired, maintenance was in my unit multiple times to check and finally figured out it was the garage. I asked if speed bumps could be put in or anything to help the situation. Nothing was done. The entire side of the building had the same experience on my floor.Fire alarms. Since the building is part of a commercial space, you’re subject to the work and construction of the surrounding restaurants. Alarms go off constantly. During the day, middle of the night, doesn’t matter. Sometimes you get a warning, sometimes you don’t, it was absolutely ridiculous and I doubt will subside. The alarms are also painfully loud in the hallways.Elevators. Again, if you live on the side of the building closest to the dog park, the elevator closest to you will never work. It stopped working months ago (around May) and is now a “temporary fix” due to missing parts. Having to lug groceries or walk to your car with another elevator was very frustrating and you never knew when it would work.Billing/fees. The system (Minol) they use tacks on a million random fees and quite frankly doesn’t make sense for a tenant. I was just billed my final move out and no one can truly explain my charges to me ($95 for water which makes 0 sense) and charged a $20 “account termination fee”…Lastly, I will point out that I had an issue with a former concierge staff inappropriately contacting me. My phone number was taken from the system, called from the work phone on-site, and when I finally reported it, I was told that “it wouldn’t happen again”. I escalated and asked for management to review again and explained that this was completely unacceptable and why women rarely speak up or are taken seriously when it comes to harassment. I was BEYOND disappointed by Windsor management, after I proved the times/frequency of the calls and mentioned what was said. They then decided to move him to another property, so clearly they were more concerned about keeping someone on payroll than protecting their residents’ privacy and security.Overall I wouldn’t recommend living here and it’s gone downhill tremendously since I moved in in 2022.

I must say, we love living at The Sterling! The staff is amazing, everyone from leasing agents Amanda, Willie, Lisa, Carlos, Maria, Event Planner Michelle, Concierge Greg, Israel, Neneth, Maintenance Francisco, Jessica, Ismael, Maria. Frank and others ,ALL work together to make our stay here seem like home in a friendly , safe and clean Community ! I loved the Thanksgiving dinner and Christmas party given for the residents! My friends don’t think we will ever buy another house because they see my Facebook post and they think we are living our best life ! So many places to eat out and shopping is near by !! I love it !! My husband and I are retired and we now have more time to enjoy exercising , walking, and each other ! Love it here ! Continue to monitor pet owners and residents the break or don’t follow the rules !Sincerely,Norma and Clifton Crump

I was sooo impressed with the concierge services, especially Gregory. He was friendly, and had great energy. He made sure everyone was well taken care of and felt welcomed. I appreciate his hard work!!!

I’m probably one of the calmest people you will meet. I would never lie about this stuff, but everything I’m going to say is the gods honest truth. My first day there, I was told “lol you’ll see how “pretty” this apartment is.They told me so many things I can’t keep up, I asked why do you put attorney fee on the invoice and verbatim said “we have no attorney, we put it on there” basically to scare people.After my child had been bitten by ants and is highly allergic. I got maintenance. Caulked the wall and the FIRE ants found another wall; mind you they’re building ANOTHER complex. It’s almost a guarantee once they get you in you’re screwed. They took all my stuff out after my mother died, all of it including the home designers, Nickson, which Sterling said they never took so I must have taken it. ARE YOU KIDDING ME??? I didn’t even get my things. None. Thousands of dollars, a necklace that has my mothers ashes. I’m sure they’re long gone but cameras don’t lie..with one of these disturbing human beings selling this DISGUSTING ANT INVESTED, sexual assault (that was a suit against them too) they actually took the man who was hitting on my friend who’s a man side. Mouse on the microwave on the top floor. I can go on and on. I have every corespondennce with them. What’s sick is you pay a life style fee and god god, what a life style. Disgusting, I should have ran and I should have litstened to EVERY person that lived there to Gtfo. Due to my daughter getting eaten by ants half things not working and when they told me I could get my stuff it’s all gone. The ashes of my mother and the first baby I lost. You name it. Truly heartbreaking. Please don’t make the same mistake I did. PLEASE. This is not a disgruntled person. This is the truth. Their power is unreal, I had to blend my shake in the bathroom and if you want more people in the pool, just pay the pool guy $300. I will get justice for every person wronged by this place. Remember AMANDA, NATALIE, all of you, how oh I’ll let you out and then the next day found out YOU RENTED THE APARTMENT ALREADY. I’m coming for you in every legal way possible and I have multiple people as witnesses. I can’t believe I sent you flowers Natalie. You’re literally a FULL ON MONET. and these pictures are a quarter. I have sooo much lots more. Plus video. No one was ever at concierge, it’s on freaking going. They’ll keep you happy until they aren’t. Oh and you’re violating your own rules, when I went to get my stuff, the tenant had a rug outside which I was told I couldn’t.

Ive went through probably 4 or 5 different apartments, and that also includes 4, 5, or even more agents during the process of looking for an aapartment. Long story short, Im not the kind of person to typically leave a review, good or bad, but to anyone who is reading this, Carlos, the leasing agent has made my entire process an absolute breeze. Clear communication, great customer service, PATIENCE (since I had a million questions) and I honestly dont think I could have had a better agent to guide me. To Carlos, if you see this, Thank You!

If I could leave zero stars, I would.Lets start with the biggest issue mold. And lets just say Im not the only person that its happened to. I had to throw out tons of shoes and clothes due to the mold on them. They did give me $500 credit but its been MONTHS and they still never came to fix the issue.Car theft! I know about five other residents that have had their car stolen here. And recently, my motorcycle was taken out of the garage In addition to the two trucks stolen yesterday. When the police officer arrived to get the footage, Gregory at the concierge laughed and said the whole footage haha It was not helpful at all. Rude even the officer was taken back. there are no cameras in the resident parking area And constant break-ins and I also never see any security walking the premises and if there is security, theyre in the chair sleeping or on their phone.Also keep in mind if you have any guests come over they have to pay for parking if you have someone spending the night every time they come over its going to be $20. But since car theft is sooooo bad here I would Uber.

The concierge staff is terrific. Gregory, Sharina, Nene and others are unfailingly helpful and professional. When they’re on duty, I feel well taken care of with any issues that may pop up.

It was a pleasure working with Gregory. He was very polite, professional & helpful and put my mind at ease about moving with his detailed answers. I highly recommend working with him!

Lisa, Natalie, Willie and Maria thank you so much for taking the time out of your day to show us around your amazing development.Natalie was very informative, knowledgeable and accommodating during our first tour. Lisa and Maria was very personable, super nice to our guest and thoroughly answered all our questions. Willie made our guest feel welcomed and made sure we had everything we needed to host a successful event. You guys are such a great team, extremely helpful, supportive and go getters! I acknowledge your efforts on making things happen.I also want to say thank you for giving us the opportunity to introduce our social community group to what the Windsor has created. I am grateful for all of you. I hope we will continue to share laughs, joy and great memories in the near future.

The concierge staff are so friendly and helpful. Especially Gregory! Hes the best. The lobby always smells good and the property is well maintained.

I received an absolutely stellar welcome at my new apartment complex—it felt like joining a family right from the start! After exploring countless options, this place truly captured my attentionwith all the essentials and luxuries I could ask for.The vibe here is pure resort-style living; the staff is phenomenal, always flashing genuine smiles, brimming with positivity, and ever so helpful. If youre in the market for top-tier living, this place is a must-see! Plus, its conveniently located near all the hip spots. Shoutout to Natalie, Amanda, and Carlos on the staff who have been exceptionally wonderful.

Loved this community! Carlos, was such a joy to interact with! He was very knowledgeable and answered all my questions. The property is beautiful, and the pool area is my absolute favorite.

In short: Great staff, location, amenities and events.I toured the property way back in Jan and knew thats where I wanted to live next. My room wasnt going to be ready until Mid April and the leasing office worked out a fairly elaborate plan for me to stay at another property until my room was ready. Ive never met a leasing office that a) cared b) was even capable/authorized to make decision like that without having to talk to corporate. It would have been easier for all of them to tell me to figure it out, but they (Lisa, Amanda, & Carlos) jumped on it right away.I moved on site in early April and continue to be happy and confident that I made the right choice in moving here. Im not going to say anything new about the amenities and all that stuff, but I will continue to compliment the staff. In line with the anecdote above, Ive continued to be amazed at the autonomy and fs given by the staff. Theyve implemented changes that Ive suggested and just generally care about the well being of the property and the residents.The events here are remarkable and better than anywhere Ive lived by a factor of 5. They are good enough that a lot of residents attend, not just the same-ol 5-10 people that attend every event like community events in other complexes. The leasing office is always there and really feel like part of the community- not an us-vs them vibe like most places.The community checks every box on diversity which makes the vibe here even better. The community feels a lot more the Houston I grew up in rather than Houston half a mile to the west of here or the high-rises I lived in before. I dig it.Im also amazed at how clean this complex is. It seems like its being cleaned 24/7 and the maintenance and cleaning staff are all friendly and approachable. Its hard to find trash in the trashcan or even a chair thats not pushed under the table. Its clean enough that you want to leave the area nicer then when you found it- thats not easy to do.Last thing on the complex- they are still making improvements throughout the building. Not just on the new areas, but there will be new art here and there, or a painted wall that wasnt painted before... the only reason I notice is because it looks better.The community is still under construction, and yes, noises and misc stuff going on. Its not a big deal and its not forever. The package room has no issues and seems to be running really smooth.After living here for two months, I would be more likely to move here knowing everything I know now vs. when I signed the lease 5 months ago. Can you say that about where you live?

I love the community. Carlos is my go to guy. He’s amazing and helps in every way he can to get the job done. Highly recommend The Sterling at Regent Square. Love, Love, Love.

I came to the sterling for my friend’s baby shower and it was such a nice property. Gregory was very helpful assisting us to the amenities which are extremely beautiful!

Carlos gave a phenomenal tour. Very professional, knowledgeable, and personable. If you are looking for an apartment, I recommend booking a tour with Carlos.

Leaving a one star mainly for several reasons (multiple car break ins and lack of security, pet owners do not clean after them for common courtesy, and now they’re charging guest to park on level one when that’s where majority of the break ins are). I’m not about to tell my boyfriend and family that they have to pay to just come visit me or stay over that’s just ridiculous. If it was just solely based on concierge and leasing agents only, the score would be higher. I’ve lived here for almost 2 years and everything unfortunately has gone downhill.

I was apartment shopping and saw this beautiful apartment complex in a great location with so many amenities. I booked an appointment for the next day for a tour with Willie. Upon our first encounter, Willie was so genuine, accommodating and very helpful! Willie’s customer service alone deserves a 5 star rating. He was open about pricing and considerate about what I was looking for in an apartment complex. He made it so easy to apartment shop!

Natalies exceptional support made our move to The Sterling even more enjoyable. From her insightful tour to after-hours assistance, she ensured a seamless transition. Her professionalism and care, combined with The Sterlings great living environment, made our experience exceptional. We highly recommend Natalie and The Sterling to anyone seeking their perfect home.

Since Ill be leaving and I dont feel obligated to hold my tongue, heres the honest review.Pros: The amenities are great. Probably one of the best pools in the area and the gym is unmatched. The place really is gorgeous.The concierge team is awesome! If Ive ever had an issue with a package I can count on them but theres usually never an issue because they are on top of making sure they get to where they need to be timely. They were also very helpful when I was away for about a month to let my friend up to check on my fish. They really make life easier and enjoyable!The maintenance team is pretty responsive. HOWEVER, one did hit my car in the garage and later lied to his insurance company that I hit his car. Management wasn’t helpful and told me the cameras didn’t work in that area. Had to do my own advocating to finally get it resolved.It’s in a good area (theres a cemetery next door that I didnt know about for the first week but I dont think that constitutes the location being bad).Cons: The amenities lol. The pool is a popular one and so its always packed with visitors. I was told when I moved in that the common areas were first come first serve. But if you wanted to throw an event that you needed to pay IF you didnt want anyone else utilizing the space. That changed after signing the lease to: if youre using the space at all then you are supposed to pay(some costing $1000). I think it has changed again but not sure of the new rule.Parking is pretty bad for your visitors since there is only visitor parking on the main floor which is also retail parking. Ive had friends searching for upwards of 20 mins looking for a spot. YOUR VISITORS NOW HAVE TO PAY TO PARK starting at $5 for 0-2 hours. There have also been break ins in several cars. I only know this due to neighbors. No statement sent out by the staff.I had issues with ants. An absolute infestation. They were able to remedy the problem but Im actually lucky apparently. There are many residents who have complained to me about mice and mold. Some having mold since the beginning. It would have been nice to have been told of the issue by the property and what they are doing to control and remedy it.I have been here for over 2 years and many of the retail places were supposed to be completed way before they were so I didnt get the full benefit of utilizing them. Also there were constant fire alarms. It got to the point where people werent evacuating because it was assumed it was just another false alarm. Safety was definitely compromised during this time. With them adding more retail I can only assume there will be continuous issues of this.Just like a few people have stated, you can tell the apartments were thrown together. Upon move in my apartment wasnt all the way put together. The tub was rusted around the drain and to this day the garbage isnt on an actual track to pull out. Its just wood against wood. Ive noticed clumps of glue For it to be as new as it is, I just didnt expect SO MANY minor things.If its not dog urine in the elevators, it’s trash randomly around the property and in the stairwells. The cleaning people do a great job of trying to keep up with it but you can tell how nasty the residents are on a Sunday evening/Monday morning when the cleaning crew is off. The caliber of residents appears to be declining a lot. Which is honestly the main reason I dont see myself paying over $2k at this property.

I toured the Sterling with Carlos this week, and I could not recommend this place more. From the very first interaction, Carlos was professional, courteous, and extremely helpful. He went above and beyond to provide exceptional customer service and ensure that I found the perfect apartment.The location of Sterling Regent Square is absolutely perfect. Its situated in a vibrant neighborhood, surrounded by great restaurants, shopping, and entertainment options. Plus, the amenities are truly amazing! From the state-of-the-art fitness center to the sparkling swimming pool and stunning rooftop lounge, it was perfect!I can confidently say that I am beyond excited to move into Sterling Regent Square, I couldnt be more thrilled with my decision. I highly recommend this community to anyone looking for luxury living in a prime location, and I am so grateful to Carlos for making my experience truly exceptional.

The community is wonderful and the space is just very welcoming!Carlos Guzman provided such amazing customer service and answered all the questions I had.I felt in good hands!

I was one of the first residents to move into The Sterling. The complex has so much to offer. Top notch amenities, great location, and the staff have been nothing short of amazing. The only thing I wish we had for the amount we pay to live here is full time garage security. All in all, I would highly recommend The Sterling to anyone looking for a new building to move to in Houston!!!

Overall we have loved our 1 year lease here. However, wanted to share some honest feedback for future possible residents as to why we aren’t renewing. When we moved in we were so excited to have all the “coming soon” stores below. Here we are a year later about to move out with most of the square empty and construction below. I’ve woken up to early morning drilling and construction on and off for the entire lease, including this AM (which isn’t great when you work nights).The amenities and concierge are unmatched. Can’t say enough good things about the staff in general. Maintenance, concierge, leasing office all superb…As for the amenities they are sprawling and gorgeously well maintained…. But are often being used on the weekend. We hosted a party which cost $500 (the cheapest option, other rooms were $750 or $1000) for the back room which still didn’t guarantee residents stayed out as we had multiple folks walk through and show up before and at the end of the party with laptops and settled in to the room we rented. When we are paying $3400 for a 2 bedroom those prices don’t seem fair. I think it is the result of too many units sharing all the amenities. If the price was more reasonable and there was more variety in large floorplans we’d likely renew. They keep everything beautifully maintained.

Greatest experience I’ve ever had! Carlos was the best! Couldn’t ask for better info and direction with our families needs. Will return with friends who are also in the market.

Gregory is always fantastic and ever willing to help in making my delivery seamless and hitch free , proud of him 👍🏿👍🏿👍🏿

The concierge team ensures the needs of the residents are met. They are attentive and always willing to investigate questions that come up. As a resident who frequently travels, the team always ensures my packages are secure and communicates any changes that occur. Thank you for making our days a little easier and a little brighter!

Elevators are broken every other week, fire alarms randomly go off at random times during the day AND night, cars are being broken into at both the main floor and resident floors, and now they are charging guests to park? Go anywhere else. This place isn’t worth the headache.

The concierge at the Sterling is so accommodating and so nice! The amenities are always super clean and fun to use. Overall, it’s a safe, clean environment. Just keep in mind this is an extremely dog friendly place, and the App does have a few bugs.

What a beautiful place to live! The concierge team is honestly the BEST - Neneth, Shay, Ober, and Gregory were just such a shining light to my day.The leasing office was super responsive and always worked to resolve any issues that came up. Amazing experience!

I am immensely grateful for my experience and the exceptional management team and staff at The Sterling at Regent Square have done. Their dedication and professionalism have made my stay truly memorable. I eagerly look forward to returning after I return back to Houston!

If there was an option, I would give this apartment building a 0 ranking. Sterling at Reagent Square boasts to be a luxury apartment building with great amenities and that they recruit only the best to work at this building. The building allows and houses residents who own pets and you will find yourself, on a weekly basis, walking into elevators and common hallways splattered with dog urine. I have personally brought up the issue more than 10x with property management, sent emails, yet nothing is done about the issue. Management states that residents are fined for not cleaning up after their pets yet you can never actually really be sure about what you are told and the problem continues.My boyfriends 90k car was stolen on the first floor parking space of the Sterling and management refused to release footage of the property cameras to us. The main areas of the building, including hallways on the different floors are unsafe, as I have seen people enter the building without a fob key when residents open the door and walk up onto different floors. Management has stated that they are also not responsible for security inside the residence.I can only say that Shay and Gregory at the front desk have been great to interact with.Other than that, staff are condescending and always in a rush to speak to you.Ultimately, this luxury building extremely overpriced for what it provides.

The only reason I chose not to renew my lease, is because I’m moving out of state; otherwise The Sterling is the place to be in Houston Tx. I have been a resident here for 18 months, and I personally had the best time living here; I have a habit of finding the bright side in every situation through the grace of God.☮️ The Sterling is a very beautiful property, and the serene vibes are chef’s kiss. The neighbors are private, but pleasant; and most importantly welcoming and understanding. P.S. Go to the events if you are wanting to socialize, they do a great job planning things for the residents {Your neighbors don’t bite lol, push yourself out of your comfort zone}.🤪 You’ve read great things about the staff here, and that is because they truly do go above and beyond for the residents here.🤩 Every single staff member I’ve met here has been incredible and truly made a difference in my time here. Overall, I pray that you’re inspired when you decide to tour this property, and I also pray you find healing, peace, and prosperity when you decide to call this place home. Wish you the best, happy holidays🕊️

I have loved my experience living at The Sterling. Not only are the buildings, apartments, and amenities incredible, the staff goes out of their way to be helpful and accommodating. Special shout out to Amanda, Lisa, and Maria who were always easy to get a hold of and worked with me on any questions or issues I had. Also the Maintenance staff is top notch, Javier has an incredibly professional and responsive team! Move to the Sterling for the amenities, stay for the amazing staff!!

Just moved in here at the Sterling, and loving it so far! Denisha has been fantastic during our moving process! She has made everything so easy. She’s so kind and efficient. You can tell she really cares about the residents that she is helping! Thanks, Denisha!

I really do like living here. The team is very responsive, accommodating, and quick fixing. Any issue I have ever had gets resolved in a timely manner and is done well - normally within the day. I like the staff and the amenities. My apartment feels open and airy and i love the views.

Loooove living here. Will be renewing. Love the apartment itself. So many amenities. Incredibly pet friendly. Spacious Apartment for the price point. Perfect location, so many things popping up right near. Amazing friendly staff. Great community events. Best place I’ve ever lived. 12/10 recommend.

I moved into The Sterling a month ago and it has been the best experience. Maria was my leasing agent and she is the best! Very informative and very helpful she made the the moving process extremely easy. The building is top notch the pool and all of the amenities are five stars. The pool reminds me of a resort and makes me feel like Im back home in California. All my family and friends who visit me joke about how they want to move here too. The building is always clean and the best part everyone who lives here is so nice and friendly. I love the community here at the Regent Square. My only regret is that I didnt sign a longer lease lol

I have not moved in yet, but my experience touring and signing my lease has been so great. The staff was so helpful. The apartment is stunning and feels like you are on vacation.

I moved in about 4 months ago and I absolutely love it! The location is great (I can walk to almost everything I need/do), the leasing staff is amazing, and the functions they throw are always a blast! Also, when I submit a maintenance request they’re there the following day. No complaints here!

I was very excited to move here and it ended up being one of the worst experiences I have had from an apartment management perspective.Let me be clear — amenities are great, concierge are amazing, but the way the property was being managed was not good.It quickly became a “dorm” vibes property with tons of partying, over flown trash shoots, and just messy. They also prioritize their influencer guests/ residents.There was also multiple times where there was “unplanned” fire alarms or construction sound from the businesses they were trying to build downstairs that disturbed working from home. We were not given a proper notice— it’s truly so unprofessional to not give a couple of days notice for professionals who work from home to plan to attend office. Can’t imagine living here with children with all the chaos going on.Additionally, if my puppy was alone at my apartment— the random fire alarms and construction gave him high levels of anxiety.I was also discriminated a couple of times by their staff. The most notable time was when a security officer came up to myself and my family (we were at the upstairs green area) and told us we had to leave because we were being “too loud”. At the time, there was no “amenity hours” and we were talking. Not yelling, not playing music, just talking.Overall, I moved to a different community and can already tell a massive difference.

After visiting over 28+ apartment complexes, I decided to go with the Sterling at Regent Square. The team led by Amanda was very attentive and really wanted to make sure this was a perfect fit for my new home. Her team spent the time with me touring the complex, seeing multiple floors plans and answering all my questions as I just sold my home so apartment living was new to me. I have been here for a few months now and happy I decided to lease here. They have events throughout the month which is great for those folks who are new to the area. Her team is great, very personable and turnaround time on emails and issues are addressed very quickly.

Just left property after 13 months. This luxury apartment is truly that. The sales, maintenance, concierge, and janitorial staff are all top notch quality and professional.Cleanest apartment I’ve ever lived in and I’ve visited a number of apartments and none that are this consistently clean and maintained.Although I never went lol, there was always a program or event every week for people to network and become neighbors.I’m gonna miss that gym and pool so much! I was able to use the massage room one time when my hair stylist had issues with their salon.Used the conference rooms for many wfh meetings.The community residents are great as well. Yes occasional loud music every now and then but nothing crazy. Young and old working professionals mainly.If I’m ever in a situation to rent again, I will certainly be coming back to The Sterling at Regent Square.

Overall, I cant say enough good things about this community. The leasing team, amenities, and location cant be beat.I moved in a couple weeks ago and it was the smoothest move in that Ive experienced. The option to reserve a freight elevator made it very easy to get all of my things up quickly.The amenities are some of the best Ive seen and it feels like living at a resort. Everything is very clean, managed well, and there is plenty of space to entertain friends, or enjoy the property with other residents. We are close to great restaurants, Buffalo Bayou, and downtown, so the location is very convenient.Last, but not least, the team in the front office is fantastic. Amanda, Carlos, Lisa, Maria, Natalie, and Willie have been a pleasure to work with and make you feel appreciated every time you see them.All in all, if you are looking for a luxury apartment in the Houston area, be sure to tour The Sterling and you will not be disappointed.

I love this community! The amenitied sre amazing, staff is great and very responsive, Carlos helped with my search and provided excellent service! Would absolutely recommend living here!

Moving from out of the state, I was overwhelmed with the amount of rental options in Houston. Solely upon having a call with Willie, the Sterling went to the top of my list. I never had a better conversation with a leasing agent who had such infectious energy.Once I settled in, I was welcomed by the best concierge team! Every morning, we are blessed with Gregory, the concierge manager. Gregory, Israel, and Nanette, makes our stay absolutely seamless with excellent customer service. The whole team goes above and beyond to make sure the residents are comfortable and taken care of.One thing to note, there are units that are not completed. Since this is a newer building, Windsor communities constantly runs the fire alarms to ensure safety. Be aware this will occur twice a week, until the end of this year once the units are finished. The new restaurants in the courtyard will also trigger our fire alarms once testing begins. Worth mentioning if you have dogs who are afraid of loud rings and noises. Another downfall is the lack of dog friendly lawns - sometimes, they allow dogs if there are events going on in the courtyard but otherwise you are limited to a small patch of turf on the side of the building past the Flight Club. I have mentioned this concern in an email, but never got a response back.

The Concierge Team is phenomenal. The experience with them has been amazing since day one. They are attentive and swift to resolve issues and support your guest. The customer service is top tier. They are Very professional and friendly. This is a group that cares and has a standard of excellence.

Highly recommend considering and living at The Sterling. I considered multiple apartments around town a few months ago when I moved in and everything has been flawless. From the Team at the front, to the any minor maintenance items after my move-in. I am certain I made the right decision. The amenity spaces are top tier and the location is one of the best in town. Thankful Amanda suggested I tour while bumping into her out in the heights! Does she ever stop working! :) Thanks again!

So far so great! Being one of the first to move in was fun and memorable. The staff handled every minor bump with ease. Moving in was super easy thanks to the spacious elevators, dedicated loading docks, and personal elevator attendant. If youre in the market for a new apartment, Regent Square is a must see. The leasing staff will do their best the make sure you remember The Sterling but the property speaks for itself. Its only been two weeks for me but I have no regrets thus far.

READ REVIEW!!!!!!!!!!Be very attentive to the reviews. The positive reviews are from people who just toured not actually lived here.I have actually never reviewed an apartment complex I have lived at but I have to here because it is NOT WORTH IT. I recommend going next door to Hanover if you are going to pay over $2000 in rent. This place is not an over $2000 experience.If you live at an apartment you shouldn’t have to pay for parking at the place you live at.Just like other reviews, you will hear continuous noises from your neighbors of which management won’t do anything about except give you their “quiet hours”. You cannot have any type of peace when you come home when your neighbors are loud. Also you will have to follow up with THEM when you ask for something to be done. If as a tenant I reach out for anything whether that be a service or complaint I shouldn’t have to reach out again 2-3 days later for an update. Amenities are definitely not worth the price you have to pay monthly. Not a great crowd that lives here either. It’s very much like a college dorm.Positives: Good security & area. Make sure to live on the top floor of you want to live here because not only will management not do anything about loud neighbors but when management does send a noise complaint to the tenant they will continue with their classless behavior of noises.

BE AWARE BEFORE YOU MOVE- (If not you will be after you move in.) I know when you are reading a negative comment your mind is like “OH PEOPLE LOVES COMPLAINING ETC.” Not the case here. I wish someone told me what I was getting myself into. This was by far the most horrible living arrangement I had for myself for several reasons. (Note that I lived in places way cheaper.)1) they made the walls from literally paper, I can hear every single business of my neighbors. I got so good at it I could tell the location of My upstairs neighbor, who also had a heavy pet that was running around.2) Get ready to see dog piss everywhere while you are paying extra fees on top of your rent. Because these people are not about satisfaction they are about taking.3)Safety=1/10 because so many cars were stolen and windows were broken into.4) Management: -5/10 I don’t think these people are capable of managing 100$ bill let alone managing a whole community. They are all about taking and not giving.With that being said, I think this will be most negative review I left in the history but it’s ok, because you deserve the know the truth about these giant housing cooperations and their ugly side while you are working hard to provide housing for yourself. They do not deserve your $$$. There are so many better places and managements in Houston to rent from.

There have been many ups and downs during our time so far at The Sterling... the amenities are beautiful, the resident events are frequent and thoughtfully planned, and the concierge services are top-notch. Unfortunately, maintenance and janitorial issues have made things go from feeling luxurious to unsanitary and unsafe.Certain elevators and stairwells continuously smell like pet urine/feces. For the amount of rent that we pay, this is annoying, but the main issue so far has been the persistent fire alarms. I work from home, and have missed meetings due to false alarms. There have been instances of being woken up at 2am for false alarms with no explanation by the staff the next day. My fellow residents have expressed that they no longer even evacuate for these alarms. When we brought concerns to staff this morning, they were dismissive and confrontational.Needless to say, though we love many things about The Sterling, we will not be renewing our lease. The rent is far too steep to warrant any concerns for safety.

The Sterling at Regent Square Apartments is very nice with so much to offer! I really like the community, amenities, my new apartment, and the leasing staff. Big shout out to Mr. Willie in leasing! He made my move-in process easy and stress-free. I moved from MA and was also out of the country days before my move-in date and Mr. Willie still was so accommodating and super helpful when I arrived. I’m so grateful, thank you again!

Gregory, Natalie and William have been the main reason to have earned my loyalty to advocate Windsor. Their level of compassion, empathy and attention to customer centric focus approach has surpass my expectations. They have set a whole new bar in what I want in a property management and in Windsor as a brand. I highly recommend, this specific location and trust anyone here will have peace of mind based on the wonderful staff they employ here. Everyone there deserves a raise! Their impact has a compounding revenue affect from their positive actions and the CONSISTENCY of their kindness is impressive! Thank you Gregory, Natalie and William. But most of all it’s all Gregory !*Recent update 1/16/2024*Great service is expected for any business to retain clients and to attract new clients.A company is tested if they can truly be dependable and not just great at people soft skills. While, this place hires personable employees the maintenance crew has not been reliable or dependable.I’m locked out of my apartment and it’s been about 4 hours in the cold. I’ve called support and they can’t give me any specific update or if the crew is otw. They can only tell me, “they’ve acknowledge your request”.That tells me nothing , they could have snoozed or just taking their time. I understand, it’s late in the hour but shouldn’t there be someone also at the front desk as well ?I have no car keys or cash. Just my phone that is dying. Worst luck yes.Nonetheless, at the moment I’m Not happy with my experience and the app isnt even working. They need to allow to have multi smart keys and not just one for back up or at least a punch code or biometric if they’re worried about airbnb abuse.Still waiting… I wish they could just tell me if they’re not showing up just be transparent so can I at least take a nap somewhere.5:19am, thank you who ever you are that came and opened up my unit. I know it was my fault to have accidentally locked myself out. I appreciate you for driving out of this weather to open my place up.The company needs to rethink about offering a spare fobs, remote opening, or a smart lock system that is key + digital + Fob. This is borderline involuntarily, landlord locking out tenant without other options. Because most importantly, what if someone had a child ?A new solution will also prevent a good staff to come out less often too.Thank you again sir and thank you after hour service (Julia, Irene, and Roxanna ) for checking up on me.

The property is gorgeous. Greg at the desk is so nice and helpful. Great area next to a bunch of shopping.

The front desk person was very rude and passive aggressive. It was a Black man, light-skinned. Dismissive as hell.

The Sterling has been a wonderful place to live. Willie made my moving process easy and hassle free and continues to go above and beyond! Ask for Willie if you’re thinking about moving here.

I recently toured The Sterling at Regent Square with my mom and it was one of the nicest apartment viewings Ive ever had. Natalie was our guide and gave us all the information and more. She was extremely accommodating and considerate. We really appreciated her taking the time to give us all the details she could on the property and walking us around. The building is stunning and extremely well-made. Everything was impeccably designed. We applied same day and have no regrets. Cant wait to live here.

I regret moving into this place back in July, and I have several reasons why it has been a disappointing experience. Right from the start, it was evident that something was off when I walked into my unit and found it dirty. Although they refunded me for the cleaning, it was still a letdown.Another major issue is the constant alarm that goes off in the middle of the night, multiple times a day. This not only disrupts my sleep but also raises concerns about the overall safety and security of the building.Moreover, the elevator and hallways consistently smell like dog urine, which is not only unpleasant but also reflects a lack of cleanliness and maintenance in the building.Additionally, the absence of coffee or a functioning coffee machine, especially on the 4th floor, is frustrating. Its disappointing when basic amenities like that are not provided or are consistently broken.Furthermore, some of the concierge staff fail to notify residents when they have visitors, which is a clear lapse in their responsibilities and can lead to missed connections or inconveniences.Considering all these factors, the cost of living in this place is simply too high for the subpar living conditions and lack of proper amenities. Given the circumstances, I am eagerly looking forward to moving out as soon as possible. I wish they would allow me to move out.

The Sterling is a good place to live. Beautiful amenities, nice neighbors, superior tenant management skills in my experience.Moreover, the management team is extremely understanding with regards to personal circumstances, and I commend them for this.Personally, I was just diagnosed with a serious health issue and had a mental breakdown because of it. I live alone and don’t have an established support system here in Houston. The complex couldn’t have been more kind to me at a time when I needed kindness the most. And please note, they did not need to do anything whatsoever to help me during this time. They didn’t get anything out of it. But they did it anyway. All I can say is thank you.

Viewing the Sterling was overwhelmingly beautiful! Carlos the leasing agent made me feel right at home immediately. He made sure to do a thorough tour and representation of what life here could be like, and even made time to squeeze us in for an additional viewing. I would 100% recommend this place for quality living.

The Sterling is so much more than just a luxury living experience. The Sterling residents and staff have become some of my closest friends. When I moved from my townhouse I wasn’t sure what to expect moving into apartment living. The entire staff has made me feel like I’m truly their friend. They have gone above and beyond for me and have welcomed me with open arms. The Sterling is truly a community and family. The residents have become some of my greatest friends this summer. I was not expecting that to happen but it has been the most pleasant part about living here. The community we have built is amazing. We hang out at the pool, grill out, and go out together. We truly have our own community and it is awesome. The facilities are incredible. I feel like I’m at a resort when I’m walking around. The cleaning staff is always around making sure everything is in great shape. The resident events are amazing! They host weekly events to bring together the community in a fun creative way. If you’re on the fence about moving here, I’m prime example of being so happy I took that leap of faith in choosing The Sterling

I tour this apartment complex today. Its amazing, felt welcome. Natalie, she was so genuine and friendly. Also, all the staff there seems like they enjoyed working there. The place was gorgeous. Its like a resort, super clean and everyone is super nice including the maintenance. Unfortunately, due to my budget, i decided not to apply and live at this apartment. The rate at this apartment on what they had to offered is definitely reasonable and fair. I would definetly recommend.

I’ve been living here about two weeks now and so far it has been a great place to be in the city. I’m moved from the suburbs and was worried about noise from the surrounding construction but it is totally quite from one of the pool facing apartments so don’t let that deter you.Move in was easy too thanks to the elevator reservations. I toured and leased with Maria who was always available throughout the process. Michelle was great too following up after moving and checking in to see if I needed anything. Obert is always in a good mood and greets with a genuine smile. Seems like they have a great team here including all the staff that are constantly making sure the place is tidy and well maintained. Looking forward to this upcoming year here.

I moved into the Sterling in November 2023. Willie made the leasing process so easy. He was always available to answer any question I had about moving in and everything else. Great place with even better staff!

Gregory, Nene and Shay concierge team at the Sterling are excellent! Very friendly and welcoming! If you visit the Sterling don’t be afraid to say hi! They will welcome you and make you feel at home!

Amanda is a Super Star Manager!She replies quickly and makes an honest effort to address your concerns! Gregory, Sharina and Neneth are AMAZINGLY supportive and friendly. They have helped me transition through my apartment journey after selling my home. Sterling was my first apartment experience and overall I am extremely grateful and recommend highly if you are interested in a mid rise community. One more thing! Javier and his maintenance team are also very amenable. Thanks guys!

I have lived in this building since it first opened and I can say this has to be the BEST place I lived and am able to call home. The staff has been nothing but helpful, friendly, and empathetic towards any situation. The events they host are always fun and have left lasting memories. 5 stars really does not give this place justice, if I could give them more I would wholeheartedly . Many thanks to The Sterling team for your hard work for making this place a wonderful home.

Carlos was our tour guide and stayed late to address our concerns that we had with our current apartment with Windsor. He gauged what we were looking for and figured out what it would take for us to commit to moving to The Sterling and made us an offer we could not refuse. If you need a tour of the property before making a decision ask for Carlos. The facility and amenities are very modern, there is a Washer and Dryer in every room, the kitchen includes an island, a new refrigerator and has a gas stove. A two bedroom has two walk in closets that connect to their respective bathrooms. The fitness facility, work spaces and pool are incredible (and there is a hot tub). The atmosphere of the location is great for young professionals and married couples. It is also pet friendly. If your looking for a place to stay for the next 5 years this is where you want to live.

I have loved living at the Sterling! I am always greeted with a friendly smile from my good friends at the concierge desk! Gregory, Sharina, Neneth and Willie have made my time here soo enjoyable!

I usually do not write reviews but this place definitely deserves one. I was moving from out of state and from my first phone call with Kelsey the experience was so pleasant. She was very informative, resourceful, enthusiastic, kind, and very personable and welcoming. The entire staff are just very helpful and organized. They are very prompt and diligent. They get back to you super fast, answer all your questions in depth, and follow up when they say they will. I mean truly grade A professionalism and high end customer service. Along the process, I ended up working with Willie. You cannot forget Willie, in the best way! He was so charismatic and an overall joy to work with. Moving from out of state can be quite a challenge and stressful on its own, but having the right team of people and go to person such as Willie to help smooth out the kinks and transition is just everything a person could hope for. Willie assisted me very well, gave the right support and I was confident that I was in a persons hands who was sincere and genuine. I really felt like I had my own personal team in Houston to figure everything out for me while I was still in another state. Shout out to the residents coordinator too for staying on top of it, and touching base with me to ensure I had a good experience. Also what they are doing at The Sterling at Regent Square is really one of a kind. Best place to move in Houston. It is a brand new place and gives you exactly what you will be looking for when finding a place to call home. The property when officially done is going to be epic!

Id like to give a special shoutout to the employees over at Regent Square. Everyone has made me feel welcome & goes out of their way to help!The concierge team here is phenomenal. Some of the most welcoming individuals Ive encountered in my short time here in Houston. Led by Gregory who is always at the desk with a positive attitude. I tend to see him in the mornings. He always makes it a point to greet everyone and ask how theyre doing. Coming from a hospitality background I truly appreciate the amount of effort he gives daily. Israel & Nanet are wonderful additions as well! Both of them have gone above and beyond to answer any questions or concerns I may have had. Great people who anyone would enjoy being around.The leasing agents here are amazing. If youre considering an apartment at the Sterling theres a solid chance youve run into Willy. Hes a senior leasing agent with infectious energy. A conversation with him was ultimately the turning point in where I decided to move. Coming from out of state he helped me during the entire moving process, and I couldnt be happier with the result. As I mentioned, everyone here is incredibly welcoming from the moment you walk in till the moment you leave. All of the leasing agents are very kind.

I moved in about a month ago and could not be happier with my decision! I toured quite a few properties in the area and this one had the best location, amenities, and staff! I toured and leased with Lisa - she was knowledgeable and soo helpful with all my questions! Everyone here is so welcoming and always makes me feel at home! The complex is brand new and is a prime location with new restaurants coming in soon (cannot wait). I moved from the suburbs so it was quite the change but sooo worth it! They also host a ton of events and resident functions here which makes it so fun living here!

Im not scheduled to move into my apartment until March, but I couldnt wait that long to write this review. The experience Ive had working with Natalie is beyond words. From meeting with me face to face via Skype, walking me through the apartment, being kind, understanding and providing over the top customer service; my experience thus far has been top notch. I made no mistake signing a lease here and Im beyond excited to finally move into Sterling at Rent Square.As someone who reviews and tours Luxury Apartment homes as a side job, this experience so far has been amazing. Give Natalie a raise!

We loved our tour with Denisha. She was very professional and friendly, and showed us different units to accommodate our apartment size requirements and always made sure to explain all the amenities that are offered to us as residents. We loved the property!

I had the best time touring apartments with Denisha Jackson. Not only was she incredibly helpful, she was so vibrant and fun to speak to. She addressed all of our questions and was very easy to follow. Ray of sunshine!

Amanda and the rest of the management were the sole factors when moving into Club Ster. I’m convinced Natalie and Israel don’t know how to be in a bad mood. Positivity is the vibe here. Everyone here is good at their jobs, and if something comes up, they are there for you and address it. I’ve been in a few apartments during my time in Houston and nothing compares to what the Sterling Crew can do. Proud to call this place home. Did I mention the Property manager rocks? Come on. Waters great.

I walked in for a potential tour and had some questions passing through, Neneth Castillo greeted me and had wonderful customer service.

Made an appointment to view The Sterling at 4 p.m on Sunday with a confirmation email from the complex. Upon arriving the concierge said he did not see our name on the tour list for the day. We showed him the confirmation email that we received that morning. A rude leasing agent in a black dress I think she may have been hispanic came over and looked at the confirmation email and said “Our system must have messed up. We don’t have anyone to show you apartments. Can you come back another time”…. what do you think? If I drove all the way over here and was on time for my appointment and spent my gas you think I want to come back. She offered no solutions, no apologies, nothing. She was rude and nasty. She could of offered us floor plan options to show us or anything but no. I guess when you are African American people don’t take your business seriously. We decided to leave and not reschedule because if this is how they treat prospect tenants then why would you want to live here. Do better about scheduling and RESPECT peoples time!!!!!

Denisha was a fantastic tour guide! Extremely bubbly and charismatic, all while being very thorough and helpful. I would highly recommend her to anyone looking to tour. The property itself was absolutely gorgeous and has so much to offer!

I stopped by The Sterling without an appointment and Denisha was very welcoming. She was very detailed and helpful. She even helped me look through other Windsor communities in the area that matched my preferences. Wonderful experience.

The Sterling at Regent Square has some of the best finishes I have seen in any apartment complex. The location, amenities and price could not be any better. The Windsor team there is also great! Maria was super helpful during the application process and was very responsive with her communication. Highly recommend!

If you are looking for a place to call home in Houston look no further! From the amenities to the staff you will always have 5 stars treatment. Carlos and the leasing team made me feel welcome. Carlos went above and beyond to find me the right home. The Maintenance is on top of their game here-very prompt and professional.Thank you guys!

Today is my first month living in this place, first of all, this is the best building in the area, with the best amenities and tons of areas to share with neighbors, friends and family. The area is quiet and 5 minutes from the heights, the Westheimer (Montrose/River Oaks), the Washington av., Buffalo Bayou Park, Memorial Park, Midtown, The Museum district.Second of all, the staff, big shout out to:- Carlos, who showed me around and gave me a great deal, I signed the same day, very smart and friendly.- Maria, Michelle and Natalie, who have always been genuinely friendly and available for any request or needs on my apartment and amenities. Also checking in if everything is alright.- Israel is the coolest concierge Ive met, you feel this guy works every day here lol. Also the rest concierge team are very elegant, respectful, helpful and collaborative as well.Finally, here you can met high level professionals, business owners, and everyone have been friendly, Ive meet new friends here who I know I can build good friendship with.

When I first moved in to the Sterling, the experience was quite enjoyable. However, I have since encountered an issue that has been difficult to overlook. The elevator has an unpleasant smell of dog urine 80% of the time, due to the residents not cleaning up after their pets.Everything else is great. But, this issue seems to be persistent.

Exceptional Service and a Thrilling Community Experience!I recently had the pleasure of visiting Denisha at the luxurious apartment building, and I must say that my experience exceeded all expectations. Denishas exceptional attention to detail, genuine willingness to understand my needs, and profound knowledge of the property truly set her apart.From the moment I stepped foot in the building, I felt like I had entered a captivating theme park rather than a traditional luxury apartment complex. The level of thought and care put into every aspect of the property was evident, and it immediately sparked my interest.Denishas dedication to understanding my specific requirements was truly commendable. She took the time to listen attentively, asking insightful questions to ensure she fully grasped what I was looking for in a home. Her genuine interest in my needs made me feel valued as a potential resident.What truly blew me away were the extraordinary amenities offered by this property. From impressive fitness center to the inviting resort style pool, and the copious amount of space to work from home in, every amenity was designed to enhance the quality of life for its residents.Denishas ability to sell the vision of this community and make it feel like the perfect place to call home. Her enthusiasm for the vibrant community within the building was contagious. She conveyed a genuine sense of belonging and emphasized the strong bonds among residents and staff.Denishas exceptional customer service, combined with her thorough understanding of the property and its amenities, left me completely convinced that this was the place I wanted to be. I cant thank her enough for her unwavering dedication to ensuring I found my perfect home.If youre searching for a place that is out of the ordinary and offers an unparalleled living experience, I wholeheartedly recommend reaching out to Denisha. She will guide you through an extraordinary journey and help you turn this community into your next unforgettable home.

Update: Power out in the middle of the night with no update..have to get out @ night? Forget it because the garage doesn’t open without power so you’re just stuck. I can’t wait till my lease is up. lowering my rating due to fire alarms going off at all hours. People literally have to work and these alarms will go off at all hours and management NEVER apologizes for it it’s ridiculous and it’s now at the point where you hear it and don’t leave because it’s always a false alarm ridiculous…1 am seriously? I didn’t ever have to deal with this at a complex where rent was less..I enjoy living here due to the amenities and apartment space. However; the leasing staff is okay…I’ve had false noise complaints against me and seems as though the leasing staff takes the other residents side without fully investigating, given that two of the noise complaints were at times I wasn’t even home yet, I was still accused. They claimed that they weren’t accusing anyone but the woman on the phones tone and words said otherwise such as “she has a video” but that video shows no indication it was from my apartment. Given I don’t even own any speakers nor listen to loud music at any hours of the day especially not at 2/3 am .I’m now having to invest in cameras and motion detectors to prove my innocence in this, so I don’t have to continued to be bullied by the leasing staff and reporting resident about this. I’m worried this will be an ongoing issue and will drive me away from this complex. Never have I ever had to deal with this anywhere else.

Let me tell you something. Maria is not one of the best, but THE BEST professional I have ever encounter in this game. She is witty and super smart. She is top of her game. I have over 100 employees and I can clearly say that I wish I haver her in my team. Hopefully see her in higher positions in the future. And yes the Apartments were nice too:)

Walked in to do a self guided tour and denisha showed up and gave me the option to tour us personally, im glad i had her walk me around cause she was amazing, and glad she toured us. She made the tour worth wild.

Above and beyond! Carlos Guzman provided exceptional service from the moment we pulled into the property. In our tour he described the amenities with passionate ease. He was also extremely patient with our many questions and revisiting of all of the various floor plans. With Carlos on The Sterling property team I am sure the property will be completely rented in record time.

I just moved into The Sterling a week ago. I looked and leased at the beginning of December with Maria. She was and is super helpful as well as the rest of the staff. Little did I know this place would have a Concierage and they are the nicest people. So giving and courteous. On top of that the amenities are incredible and the units are second to none. Give the sterling a look!

I moved in three months ago and have regretted it every day since week one. The ONLY thing “luxury” about this place are the amenities but what is the point in paying luxury prices for amenities, just to be miserable in your home. The walls are THIN! You will hear every single step your upstairs neighbors make and every bark from the surrounding neighbors. Unfortunately, when you try to bring it to management’s attention and you provide proof via recordings, they’ll gaslight you and make excuses. While reminding you, this is a wood made building, a poorly made one from my point of view. They have done very little to address my concerns up until this point and could care less about my experience as a resident. I am counting down the months until my lease is up and I highly suggest spending your money elsewhere!

An excellent environment, I had a lovely tour. Greg was phenomenal.

Ive noticed a lot of the reviews here are from people commenting on the leasing process or who are new to the building, and not those that have lived here for a while.Ive been here six months and would advise anyone to steer clear of this place. They market it as luxury living and while the amenities are nice the place is a complete disappointment. Its like a college dorm. Constant partying at all hours, trash in the hallways, people not picking up after their animals waste in the elevators.I had such high hopes for this place when I first moved in but I so regret my decision to move here.

We absolutely LOVE it here. The events are outstanding and plentiful, and all of the staff is super nice.Shoutout to Lisa, Raquel, Amanda and Carlos. Gregory and Isreal are awesome as well! Lisa and Amanda moved crazy fast to get us in here in just two days, and we are forever grateful. 🖤🖤

The staff at this property are all Awesome! They always have it smelling good and clean in there, the decorations are on point everytime, and everyone has a great sense of humor 😀. Keep up the good work.

Gregory is awesome at the front desk! The amenities are beautiful.

I’ve been living here since April and the maintenance guys are always so helpful. The crew is so nice. I asked Caleb to help me move a bed and paint in my unit. They completed it so fast. Excellent service. Thanks Caleb!

Administrations and all the community is very good, you feel welcome every time

Exceptional property! Apartment finishes are both luxurious and well built / installed, e.g., quartz backsplash extends all the way to the cabinets and the tiles in the bathrooms are aligned and symmetrical. I didn’t need the same level of attention to detail for the sales team (my agent was Natalie Taylor) and the rest of the Windsor team (security, concierge, etc.) were across the board professional, knowledgeable and courteous. I decided to lease one of these awesome apartments for the aforementioned reasons and the other incredible benefits of living in this community: the upscale amenities, high-end retail, entertainment and restaurants!

Gregory, Sharina and Nene provide excellent service here at The Sterling. They have handled all of my needs whenever I have had an issue. I would recommend anyone to live at this residence.

Greg and team are awesome! I’ve enjoyed living here

Unique complex in Houston! i can easily tell this after visiting several apartment complex in Houston. and Willie is exceptional, best leasing agent ever; being very kind, helpful, smiling and veryyy helpful always. I am counting down to move in. Location, amenities and quality are all amazing but I wish there would have been more options for floor plans and bigger options. Floor plans are much smaller than Houston average:(

From the moment I signed up to tour at the Sterling I have had the most wonderful experience! The staff are very helpful and willing to answer all and any questions, especially Natalie! I look forward to moving into my new apartment here!

Edited: This apartment complex has a serious pest problem. I came back to my apartment one night to find a mouse in my bedroom. When I talked to my neighbors, at least 5 of them were terminating their lease due to mice constantly chewing through their walls and entering their apartments. You can hear them scratching throughout the day and at night. Some of them had this happening for over 6 months.For how expensive this place is and the “lifestyle fee” they make you pay every month, you would think this would have been disclosed to the residents but unfortunately it was not. There are much better options to chose from in this neighborhood.

Do NOT lease out apt #3049. You will thank me later or see for yourself I guess. The apartment is right above Flight Club and yes you can hear them playing music at ALL HOURS OF THE NIGHT. So if you want to pay 2k a month for that, be my guest.zero star.

The property it’s self is beyond gorgeous! I met with leasing manager Natalie who was beyond helpful! And made me feel right at home! The amenities are great! Leasing management is so attentive and professional!! I totally recommend this location!

Denisha Jackson has the BEST customer service. Please work with her your expectations will be met! She has a spirit of excellence and truly cares about her guest/residence. 5 Stars!!!!

This one is on your concierges. Please teach them basic manners. I am a delivery driver that gets many requests from your particular property. Dealing with the two concierges I have dealt with is just unpleasant. I don’t think your residents who pay good money to live at your property. Would be pleased if we as delivery drivers declined orders to come here because of rudeness and unprofessional behavior.

Such a a beautiful place! Very inviting space, and the tour provided by Carlos was informative without being pushy. When my lease is up this year I have no doubt the Sterling will be at rhe very top of my list of move in locations.

Brand new apartment complex with beautiful interiors and outstanding amenities. I cant say enough about the incredible professionalism and enthusiasm of Natalie with the Leasing Team: shes simply amazing, incredibly helpful and very knowledgeable about the property.

Carlos took us on a tour of the property today and it was so much fun. It really felt like he put out the red carpet for us. Sipping on champagne as we toured the beautiful property and all its amenities was a very nice touch.

Houston has gotten stuck (again) with boring cheap, badly planned, and monotonous looking architecture compared with what was originally proposed... GID Development Group spent 10+ years planning this project only to build this?! A walkable development with retail buildings that turn their backs to the street? Really? 10+ years of planning, huh?! GID also squandered a major opportunity from the original plan to knit this project into the existing urban fabric and community by not following through with creating a street connection from the north end of Woodhead St. into the centerpiece of the overall project at Dallas St... It would have been the only direct connection to River Oaks Shopping Center and a grocery store (neighboring assets to this development now cut off)... For a pedestrian oriented development that alleged to promote walkability and has increased density, the loss of this street connection for both foot traffic and automobile traffic will be very detrimental to this projects success.If GID continues to be incapable of following through with the best of their OWN proposals, which used to pair quality architecture with sound urban planning, in one of the most sought after high profile corridors in the city, than they should sell the land to a developer that has the confidence and capability to do it right. If the retail/commercial side of this project fails due to a low quality product that is also not as integrated as it should have been with the neighborhood, GID will have only themselves to blame...If things continue down this track with the other phases, I fear it will drag down the potential of this rapidly changing neighborhood. GID please, sell ALL this land to Hanover, Midway, or Radom before it gets any worse!

There are mice. This is the second time Ive had to wake up and see that and when you call the emergency line, they do nothing. And the other residents are not high quality because word has gotten out about these issues and many people are moving out. Ive had food stolen from right under the concierges nose by a resident, 5 minutes before I came to pick it up.

Been living here for about two months. Absolutely love it here. Very clean and dog friendly. The amenities are incredibly nice. I always joke with other residents that we feel like were at a resort. No complaints!

Truly a top notch apartment community in a prime location. Maria is who helped us with leasing a unit and she has been awesome. Very kind and knowledgeable of the community. Looking forward to moving in!

The concierge who was working 8/19/22 around 5-7 pm has zero customer service skills and was rude. I think his skillset would be better maximized at a dollar store or checkers/mcdonalds. Great face for the property.

I have lived here a couple of years and have so many reason I love it. The concierge is always so welcoming and friendly and the amenities are one of my favorite parts!

More p00p per square foot than San Francisco! You cannot walk anywhere on the back or sides of the building without stepping in or seeing p00p. It is everywhere: flower beds, sidewalks, grass. The dog runs are even unusable. It is disgusting and a health hazard. I don’t know what kind of people live in this building, but they are filthy. How do I know it’s the residents? I live across the street and there was no issue before. I watch people everyday not pick up after their dogs and have their dogs off leash. @thesterling… please implement a program like PooPrints and start fining people. Until then, you are not the “luxury” apartment you claim to be. Nothing luxurious about your poo village.All pictures were taken from my walk this morning

I’ve lived in two separate Windsor properties so far and can’t say enough about how great the people who work here are. This particular property is incredibly nice and in one of the best areas of Houston, so I have no complaints so far

Maria did an amazing job in helping my roommate and I lease our apartment! Moreover, after we moved in, she continued to be very responsive and has continued to go out of her way to assist with additional move in questions and other items that have surfaced

Community is amazing and Carlos provided great service! He’s amazing!

The leasing staff along with other staff we encountered, were nothing but friendly and helpful. Carlos took us on a tour of the beautiful property. The amenities and the staff make this apartment building a must-have!

I had the pleasure of speaking with Carlos. He was so professional and respectful!

Carlos is amazing! The community is great and Carlos’s service is top notch!!!

Mr. Willie Morman is amazing! I have tour at a lot of communities and he is by far the best leasing agent I have toured with. Very kind and attentive. The community is gorgeous!

Made an appointment to review available floor plans etc. for last Saturday. Arrived on time and waited for 30min. No one was able to accommodate us. Left and already leased somewhere else. No hard feelings but time is valuable. If you accept appointments, please make sure to be available within 10-15min of the date/time agreed on.

Highly recommend the Sterling. Gregory and Willie are great!

I toured this beautiful development yesterday with Carlos. The tour I experienced was exceptional. Carlos was very knowledgeable on future developments and surrounding entertainment. I highly recommend visiting and touring this community, you will not be disappointed!

Dont know if this will be home but I enjoyed the tour with Denisha. Great tour, large property and excellent amenities.

Rude front desk staff when asking for directions to an apt on a Monday at 9 am? Do better

I toured with Denisha today and had a wonderful experience! She made sure that we found something that was within my budget that met my needs. She went above and beyond!

Such a great community and team they have here! Everyone is so helpful! Especially Natalie. She has made my experience with them amazing!

Willie is the BEST! He always takes time to help and make living here enjoyable and pleasant. Ask for him when you tour!!

The Sterling recently hosted a gathering for my team and we were blown away! The amenities are the best I have seen and the staff was beyond helpful and informative. 10/10!

I was able to meet with Lisa and discuss the benefits of living at Sterling. She was very helpful and friendly. I would definitely recommend taking a tour and meeting with Lisa.

Beautiful property and Willie is the best leasing agent to work with. He truly cares about his residents and always there to help

The one star is for Israels the concierge unprofessional demeanor. He was rude and gave false information. This was updated after they responded as seen below ******* They replied here. I reached out. I was ignored.******* Update: Still no reply. Isreal was rude and gave me false information causing me detriment.

My wife and I have been looking for a place and we moved in to the area, Have been living here since they opened up and honestly can’t complain we love our space and privacy …and I do give credit when credit it’s due I love the Staff and the team , very attentive, Especially Amanda hands down chef kiss , she helped and guide us through the whole walk through

I love living at The Sterling! The leasing staff and upkeep of the amenities is top tier. Just renewed my lease!

We love the amenities! Everything is top notch. Everyone was always nice to us and any time we needed help with something the team was very attentive.

Visited for the nye event and received a tour of the property from Carlos. The amenities of the complex are above and beyond. Carlos was extremely knowledgeable and easily answered every question we had. The nye event itself was super fun and welcoming. 10/10 will visit again

It’s a poorly run building. Lots of apartments to pick from avoid this one.

A really lovely place to live. Great amenities and awesome location. We looked at multiple towers around the areas and are so glad we ended up here!

Its an amazing building with unique features. It is near everything, which reminded me of Europe and Dubai. I also love it because the leasing office, they are professional, friendly and makes everything easy and clear. Thanks, Wille

This place is what i will call home soon. Im very glad to have been able to have Lisa as my agent. She explained very well all the details of my lease.

I just moved into the Sterling this past weekend and carlos was such a great help! He did so amazing being attentive and timely with his responses so far Im in love

Best place ever I’ve been here for a few months and Amanda has been very helpful with my questions that I had with the apartment the amenities are great. The place is clean and quiet Im going to be here for the next few years. 5 stars!!!🙂

Gregory was very helpful and I love living here

Moving to Houston next year, and this is 100% going to be our number one community to tour! Thanks to the team that spoke to me for almost an hour explaining the details of the floor plans and amenities, much appreciated.

Carlos is amazing! Bet realtor ever 😊

Great apartment, great amenities , and a great concierge team up front . They go above and beyond for the people here .

Carlos is a great leasing agent. I had an amazing experience touring with him.

One of the best apartments complex I ever been apart. Great staff and a little pricey.

Moving to The Sterling was the best decision I could have made! The community is clean and the staff is top notch!

Great place been here for a year! Management is amazing, especially Gregory at the concierge.

Luxurious looking apartments and the experience was made super fast, easy and personal thanks to the help of Carlos Guzman.

Great apartments and community. Natalie was great with leasing and helping with move in!

Carlos has been the best leading agent ever! Always going above and beyond for my clients!

The staff and the sense of community here are wonderful and Lisa made the leasing/ move- in process seamless! Highly recommend.

Just wanted to give a big shout out to Israel and the concierge team at The sterling regent square . Israel I appreciate you going above and beyond. #customerservice #professional

This property has mice! I will be reporting to the Health Department. I currently have a friend staying with me because of this.

The best leasing team in town!Amenities are amazing! Love this property.

Carlos at Regent square is the man! The new resident process was flawless.

Beautiful complex and wonderful leasing agents. Special praises to Willie and Lisa. Thank you both so much.

Amazing community and staff! Staff goes out of their ways to keep residents happy

Denisha in the leasing office is great help us to find place to live even after hours on Sunday thank you!!!

Willie was very professional and was very easy and fun to work withThanks Willie for the best service in town

The apartment is great and in a safe area! Definitely recommend!

Thank you for a fabulous tour today and the excellent service provided by Willie!

Wonderful leasing office (Carlos is best!) and amenities.

Very nice toilet, manager peer pressured this review %100

Great customer service by Carlos and the rest of the Leasing team.

Great team and beautiful community! The amenities are unmatched

Best place to live! Staff is amazing!

Love it here! never want to leave

Been here almost a year. I like it a lot.