Broadstone Post Oak

I visit my family there most of the time in this complex and have notice it deteriorate since the new management took over in July. Despite cleaning thoroughly they were unfairly charged upon move-out and management refused to communicate or provide a clear explanation. The complex is unsafe with crumbling walls, a broken elevator, and a dirty pool and murky lake, all posing serious risks. Recent 5-star reviews are misleading, coming mostly from new tenants or users with no comments. Management is irresponsible and dishonest.

Unfortunately, I’ve had a number of negative experiences. First, there’s constantly dog waste in the hallways, which is not only gross but reflects poorly on how the complex is maintained. Despite multiple complaints, nothing has been done about it.Additionally, I was promised new flooring in my unit nearly four months ago, but even after numerous follow-ups, they haven’t replaced it. Now, with my lease ending this month, it’s clear they have no intention of fixing it, likely because they don’t want to put in the effort.adding to the overall frustration of living here. I would not recommend this place to anyone considering it, as the management has consistently failed to follow through on their commitments or maintain basic living standards.”

I just have to share how much my kid adores visiting the lease office! Saleen and the entire team always greet us with warm smiles and open arms. Theyre incredibly kind. The new management team is doing an amazing job! The renovations are taking our community to the next level, and its fantastic to see the property being so well cared for. Keep up the fantastic work.

Moved here one month ago and the apartments are spacious, and located at a perfect location. The leasing team and the maintenance team are highly proactive. All the requests and issues are addressed quickly. The community is well-maintained. They have been renovating amenities too, the doors were painted and carpets were replaced in a day, excited to see the new pool too.

Never seen a luxury apartment so filthy in my life. People hoard trash on patios, dog crap and pee in the hallways and stairwells, there are cracks in the foundation making the building uneven, and whoever lives on the third floor (310) lets their dog crap on the balcony and they sweep it down onto the walkway below EVERYDAY.

Ive been living at Broadstone Post Oak for a while now, and I couldnt be happier with my experience. The amenities are top-notch, including the beautiful pool, well-equipped gym, and the cozy common areas. The staff is always friendly and responsive, making sure any maintenance requests are handled promptly. The location is perfect, with plenty of shopping, dining, and entertainment options nearby. The apartments themselves are modern, spacious, and well-maintained. I highly recommend Broadstone Post Oak to anyone looking for a great place to live!

I’ve been living at BPO for almost 2 years now. The new owner/management of the apartment is given love to the apartment that it deserves! With all the new updates, without outrageous rent prices, this is truly a great place to live. Both my partner and I feel safe in this community as well.

Great place to live! Reasonable rent prices, beautiful location next to a pond with so many ducks, and extremely insulated walls - I rarely ever hear my neighbors when I’m at home! Maintenance is also very responsive and kind. I’ve never had any issues while living here and would definitely recommend this to friends!

I noticed that recent five-star reviews for the apartment come from potential new tenants and some users with no comments. Instead of luring new tenants with unrealized changes, RPM Living should treat existing tenants with fairness and responsibility. The dirty pool, crumbling walls and ceilings, an elevator that’s been broken for three months, and the only functioning elevator that creaks and has cracks all pose potential safety risks.I am extremely dissatisfied with the current management team for two main reasons: 1. The inconsistency in their statements necessitates a transparent investigation. 2. The unilateral refusal to communicate in writing when no misconduct occurred on my part.The issue began with a management change at the apartment, during which I highlighted potential handover errors that impacted me. Initially, the current management blamed the previous team, only to later reverse their stance. Given these inconsistent statements, I requested a transparent investigation timeline and details, but they only provided information for June, whereas my issue arose in July. They used vague terms like exhausted all efforts and multiple occasions for the July details. When I pointed this out, the management responded dismissively and formally refused future written communication without any inappropriate behavior on my part.I will seek third-party intervention to address this situation. As a law student, I intend to explore whether the managements inconsistent statements, lack of transparency in the investigation, and their refusal to communicate via email violate Texas Property Law.

I love the new and improved Broadstone. The staff is very friendly and attentive and this home fills like a home. True luxury quality and with amenities I can actually use for myself and to entertain guest

Amazing place to live. I’ve been living here for almost a year now and have had no complaints. The walls are extremely insulated so I can’t hear my neighbors which is perfect because I work from home. Maintenance is responsive, kind, and professional!

Definitely ask for Saleen when you tour, she did such a great job! She’s so helpful and pointed out all of the renovations, I’m really looking forward to the new speakeasy!

I went to see if I can move into those apartments a few weeks ago. Alejandra Salazar helped me. She was so patient, kind, informative, I felt welcomed and at home because of her. This apartments are lovely. I total recommend checking this place out. Thank you Alejandra for your help now I live comfortable and you never stop helping me and giving me guidance as I got the apartment.

Saleen Rodriguez is outstanding! She simplifies what can be a daunting process and makes it genuinely enjoyable. Her expertise and support are exceptional. Super grateful for her bilingual skills as well as she was able to communicate with other members of my family with ease allowing them to feel just as comfortable and apart of the process. I highly recommend her!

I’ve been living at Broadstone Post Oak for three years, and the transition from Graystar to RPM Living has been a refreshing change. Under the previous management, things weren’t well-maintained—especially the elevators, lakes which had issues that were never fully addressed. But RPM Living has been super helpful since they took over. Kara Anderson, in particular, has been amazing. She’s easy to talk to, keeps me updated, and even helps me get great deals on my apartment. They shared a detailed spreadsheet with me outlining all the upgrades they’re working on, like new furniture, exterior painting, carpets, walls, and improved amenities. Even though they’re still new, I’m confident in their plans because they’ve already started on a lot of it. Give it about three to five months, and everything should be up to par. Plus, the prices are really competitive for the area, making it a great place to live!

From the moment I walked in, I was greeted with a warm smile and a welcoming atmosphere. Saleen was incredibly helpful and attentive, answering all my questions with patience and professionalism.I appreciated how she took the time to show me around the complex and highlight the amenities. She went above and beyond to ensure I felt comfortable and informed about my options. It was clear that they genuinely care about their residents.

I came in on Saturday and had a great experience on my tour from Saleen. She was kind, knowledgeable and attentive with any and all questions I had for her. She also gave me her business contact info if I had further questions. Broad stone post oak seems like a place I wouldn’t mind calling home. If you go in for a tour ask for Saleen, you won’t be disappointed.

I’m a new resident and my experience from beginning to end has been beautiful. Selene in the front office made my journey easy. I’m enjoying my new home!

This property is incredible, the New Management has done such a great job! Ask for Saleen when you come tour, her customer service is top notch!

Saleen is simply amazing! She provided exceptional support throughout the entire process and made everything feel so much easier. Her friendly demeanor and expertise really stood out. I highly recommend her to anyone looking for assistance!

I definitely recommend this complex! Saleen was amazing at showing me around and was incredibly responsive to all my questions, even though I called about 100 times. I also really appreciated the handwritten welcome letter. Such a thoughtful touch!

I recently moved in and Ive thoroughly enjoyed my experience! Karah has been incredibly helpful throughout the move-in process, always friendly and very responsive and Robin has been great with any specific requests that arise. The location is fantastic, and the views are unbeatable! love it here!

Broadstone is a great community to live in! Saleen is amazing! She helped make my last minute move to Houston a breeze! So grateful to be here!

Stopped by to check this community out this afternoon. There is construction going on, however, I know they are embracing. They always bettering ourselves lifestyle here. It’s refreshing to see!

Karah, I believe that was her name. She is super awesome. I came in about 2 weeks ago and she provided me with a wonderful tour. She is truly a gem and deserves a raise, she makes you feel so seen and truly provides a vibe of home. If anyone were to move to the property, I know she would go above and beyond for you.

I had an amazing experience with Saleen Rodriguez! She was incredibly helpful and knowledgeable. Her expertise made everything so much easier, and I truly appreciated her patience and willingness to answer all my questions. Highly recommend her!

I have been moved in for a little under a week now & I have to say that everything has been great! The place is nice and clean and the hallways always smell good. It’s nice and quiet & the sounds of running water all around the property is really nice. Karah was the best throughout the entire process. Communication was good and move in was such a breeze. 10/10 recommend and I’m excited for all the upgrades to come soon!

UPDATE #2: it’s now been a few months since the new owners/management have been here…AND I want to tell everyone that this group are indeed making so many great changes to the property ! Hallways are almost complete with fresh painted walls/trim/doors + new carpet ! Very nice !The updated pool is almost complete + the atrium fountains are also being updated. The gym, workspace areas, and so much more is being updated. Residents were told that the property would be renovated..,and it is being renovated quickly !Stay tuned for more updates. (2/7/2025).Update #1Just an FYI…we have a new owner and management - Robin and her staff are really working hard to improve everything !!! I’m excited to see how this property looks in a few months…I’m sure it is going to be great !

We had an excellent experience with Karah Anderson. She was incredibly helpful in showing us apartments in the area and guiding us through the process of finding the perfect place. Karah was both kind and professional throughout, making what could have been a stressful search an enjoyable experience. We are truly grateful for her assistance and highly recommend her!

Horrible Experience with This Apartment ComplexLiving here has been a nightmare, and I cannot wait to leave. Recently, my friend’s car, which was parked in the registered guest parking under my apartment number, was broken into. The windows were shattered, and while someone apparently saw the car and called the police (who left a report), I was never contacted about the incident. My friend only discovered the damage when he tried to leave.When I reported the issue to the apartment complex, I was told I would hear back within 24-48 hours because the manager was out of the office. Days passed, and I heard nothing. When I finally spoke with the manager today, I was told to contact the police myself. Absolutely no accountability or support from the apartment staff.Out of courtesy to my guest, I had to cover the cost of repairing the windows. The complex sends out regular alerts about minor things but never once addressed resident safety or provided any warnings about break-ins.The lack of communication, care, and basic responsibility is infuriating. This place does not prioritize the safety of its residents or their property. If you’re considering living here, run the other way. I wouldn’t recommend this place to anyone. if i could give 0 stars i would.

Unsanitary and Poorly Managed – Do Not RecommendI lived here for over a year and it was a disappointing experience from start to finish. I encountered multiple issues that the management either ignored or handled poorly, which made my time here far from enjoyable.1. **Unsanitary Conditions:** One of the most unacceptable issues was the cleanliness of the complex. I’ve frequently seen trash and even animal feces in the hallways (see attached image). Despite reporting it multiple times, nothing was done to keep the common areas clean. Its shocking how often things like this are left for days without being cleaned up.2. **Poor Management:** The staff at the leasing office are unprofessional and unresponsive. I would call or email with problems and get no response for days. When I did hear back, it was usually a dismissive or vague response.3. **Unfair Move-Out Charges;** Despite thoroughly cleaning my apartment before moving out—making it spotless—I was still hit with an outrageous $700 charge. This is completely unjustified, especially considering that I went above and beyond to ensure the apartment was left in excellent condition. Management offered no reasonable explanation, and my attempts to dispute the charges were ignored.This place may look decent at first, but do not be fooled. The unsanitary conditions and lack of care from management make it a terrible place to live. I strongly advise you to avoid this place and look elsewhere.

I have been moved in for just about a month now! I can absolutely say this place is great! Everybody is extremely friendly (so far haha). Everything is clean, maintenance is prominent when you have an issue.I want to also give a BIG thank you to Karah Anderson, she helped me find the perfect apartment. I cannot recommend her enough, she was very on the ball with getting everything squared away with moving in, making sure my pets were well taken care of, that goes such a long way for us pet owners!If you are looking for a nice, cozy place to call home, I would highly recommend checking it out!

Amazing location and place to live. We have been living here for 3 months now and we love it. Place is beautiful, clean, and with a lot of things to do. Property manager and staff and super friendly and very professional and provided with excellent service. If you are looking for a place in the galleria area with friendly service, great area, pet friendly, and excellent management program I will definitely recommend this place. 😍😁🐶

I just moved in 2 weeks ago and the experience has been great. I love the apartment complex and area. Unit is clean, no roaches, neighbors are quiet, & I feel safe.

I can’t say enough good things about Saleen Rodriguez! From the moment I reached out, she made what can often be a daunting process feel incredibly simple and even enjoyable. Her knowledge is impressive, and she took the time to explain everything clearly, ensuring I felt comfortable every step of the way. Saleen’s supportive and friendly demeanor made a huge difference, turning what could have been a stressful experience into a positive one. Saleens Spanish is so beautifully spoken. I highly recommend her services—she truly goes above and beyond!

Wow! My experience touring at Broadstone Post Oak was top notch! I’ve always driven by this property, but never considered it until Robin, the manager, made sure to get me in for a tour after I was hesitant. She reassured me that I would be taken care of, and the entire team have fulfilled promise!

Saleen was amazing to work with during my tour. Very professional and knowledgeable of the community and surrounding areas

We have been living here going on two years. Ran into a few hiccups, but what place doesn’t have those. The biggest thing has been the communication when anything arises, which has been really good.

Karah did an amazing job showing us this lovely apartment! She is very knowledgeable and intuitive to what is needed when it’s time to choose a home. It was so nice meeting. Keep up the great work.

I’ve had a great experience living at this apartment complex! The facilities are clean and well-maintained, and the location is super convenient. A special shout-out to Karah Anderson at the front desk – she’s always kind, professional, and incredibly helpful. Whether it’s answering questions or handling any concerns, Karah goes above and beyond to make sure residents are taken care of. Highly recommend this place!

Robert and Lester did a great job with fixing my washing machine and making sure that my bathtub resurfacing was properly done.I appreciate the quick response to my service requests and their professionalism.-Ms. Cole

I was helped Saleen Rodrigues. I tagged along for a tour with my friend looking to move and Saleen was extremely helpful and friendly. Honestly, thought about moving into the complex myself because of her influence. Highly recommend asking for her if you’re planning on viewing this complex!

Just moved a few months ago from CA. Very dissappointed. Unfortunely I couldnt see the complex in person, did everything online. Got what I wanted, the interior of the apt is as shown on the plans. But, everything else is false advertisement. All features and ammenities shown are in very very poor conditions. Even though they keep saying forever they will remodel soon. From pool, to business rooms, social room, NO Golf, very deteriorated furniture, and staff is friendly, too friendly that they dont care people having parties of more than 50 people at the pool late at night, people smoking pot in common areas, people without pets on their leash, etc.. They just dont care when residents break the rules. They just issue fines i guess. Cant wait to get outta of here, even though is a great location. Following photos... hall conditions been like that for year

Alejandra you are the best! Thank you for all the support and love your energy is the best! I look forward to making Broadstone Post Oak my new home!

The management and maintenance teams are great. Maintenance is super quick and efficient and Fredy is always polite and helpful.

I had such an amazing experience at BPO today! I was looking for a new apartment which is so stressful but Karah Anderson made it such an easy experience for me. She showed me their beautiful community and was so knowledgeable. I really appreciated her personableness. I am so glad I stopped by Broadstome today as I don’t have to tour any more communities. Cannot wait to move in and see all the new renovations to come! Robin and Alejandra were also amazing, it’s so great to see such a positive environment in the leasing office as you will see them for at least the next year! Also love RPM living as management and glad BPO is managed by them.

Karrah was amazing on my tour! I loved her energy as well as the apartments itself. I was interested in either a 1 bedroom or 2 bedroom and she so graciously allowed me to tour both. 10/10 recommend

I have lived in this community for a couple of years now and I have noticed that things have gotten so much better since the new management took over. The staff is super friendly and professional. They respond to requests in a prompt manner . I am a happy tenant now.

Recently, I shopped this community. My tour was amazing, and I want to thank Robin Tramel for making me feel right at home. I can’t wait to move in!

Saleen is fantastic! She was always there to help and made everything so easy. I really appreciate her assistance and highly recommend asking for her specifically!

The apartment is well-maintained, modern complex with great amenities. The management is responsive, and the location is convenient. Love the maintenance team and Karah was super helpful during the move in process, it’s a comfortable and pleasant place to live.

Saleen Rodriguez is exceptional! She provided invaluable assistance and has extensive knowledge. Highly recommend her services! 10/10

We lived at Broadstone for a year and half and loved it. The property is really nice, has great amenities, and our apartment was beautiful (and in great shape). The staff and management are excellent. Louise and her team really care that everyone living there has a great experience. They dealt with any maintenance issues right away and were great about communicating. We will definitely miss the team at Broadstone.Not all of the residents are perfect, and because it is so nice, some people treat it more like hotel than a home and leave messes around (I will never understand why some people trash where they live??), but the team quietly deals with it and keeps it nice.The construction and expansion of Post Oak Blvd gets nicer every day and will really enhance the value of this property with more fountains, parks, and wide sidewalks. The location is perfect and close to everything. We used electric scooters to get around everywhere and rarely ever needed to take a car out of the garage. We are so glad we picked Broadstone at Post Oak.

Karah A. The leasing associate was amazing. It’s exciting and stressful looking at potential homes. She was calm, knowledgeable, and welcoming!

Karah Anderson was absolutely fantastic to work with! She was incredibly helpful, patient, and knowledgeable throughout the entire leasing process. She took the time to understand my needs and preferences, and she was always available to answer my questions. Thanks to her expertise and friendly demeanor, I felt confident in my decision to lease at Broadstone. I highly recommend Karah Anderson to anyone looking for a great leasing experience.ThanksIrfan

Saleen was amazing, showed me the tour, easy person to talk too. Showed me the layout. Over head me talking about pool, wasted no time showing me where the pool table was.

Robin and Alejandra and the team are always on top of everything. They do a fantastic job ensuring everything is perfect. I love it here.

I moved Breaston Post Oak on July 31, 2024. During the leasing process, I interacted with Karah, the leasing agent. She has been phemomal from the start to the end. Sh is extremely patient and a great listener. I have a high standard for leasing agents, and Karah exceeds my expectations. Thank you, Karah, for all your hospitality!I have also gotten a chance to interact with the property manager, Robin! She is extremely friendly and efficient. She answered all my questions/ concerns in a minute. I m impressed and thank you, Robin.I have been told by Karah that they have a big project to upgrade the amenities, and I hope their project will be realized and make everyone in Broadstone Apt happy 😊Last but not least, my only constructive feedback is that it is hard to get hold of someone when I make a phone call to the Broadstone Post Oak Apt.Otherwise, I m happy with Karah and Robin hospitality and efficiency! Keep up the great work 👍

Helpful staff, Saleen in particular. Very clean environment, I have recommended this residence any chance I got to friends&family. Awesome!

Saleen was very helpful to me and my brother. She is very informative and answered every question with a great answer

Great community.Friendly and helpful staff.Nice and newly renovated amenities.Very responsive maintenance.

It was a pleasure touring with Alejandra she was very knowledgeable and helpful I look forward to making Broadstone my new home

Saleen was fantastic! She is very helpful and knowledgeable. I couldn’t ask for better support. Highly recommend!

We went for a tour, and SaLeen did an awesome job showing us the property and answering all of our questions. The property it’s amazing and una good location from our jobs.

I visited this property because it was on my list of recommended properties. Absolutely gorgeous.

Great place to stay! Have been here just for a month now but the community is really good.

Loving all the upgrades being done to the property. Management is very friendly and efficient.Ms. Cole

Love the floor plan, amenities and it truly is the best location to be in Houston. Karah made this move in experience truly easy. I even got to meet the manager who was very welcoming! Excited for my stay here!

Saleen is great! She is helpful and really knows her stuff. I can’t recommend her enough!

Omg! Broadstone is amazing! Beautiful! Robin was the bomb diggity. I can not wait to move here!

Saleen is fantastic! She is so helpful. Her support was invaluable, and I highly recommend her!

Robin Tramel was extremely polite and helped me through the entire process. Very welcoming and helpful staff.

We scheduled an appointment on Sat at 12:00. I noticed they did not open until 1:00 but thought maybe the times had changed Google hadnt updated them yet as in the reviews it stated they were under new management. We showed up and they were closed. We waited and came back closer to 1:00 and was greeted by Karah. She did not hesitate to invite us in even though they were not quite open yet. She apologized and asked for a moment to be able to finish up her opening duties. Once competed, her full attention was on us, even though there were a million things going on around us.This is our 3rd time to visit these apartments, as we love them but could never get past not having a good experience with the front desk staff. We looked at the model and are waiting to see a couple of other floor plans that might suite us better, which Karah said she would reach out as they become available to see. We are excited to see where this staff takes the property and hopefully this will be our new home. Thank you Karah for taking your time with us!

Welcome to BroadSplotch Post Oak. Ive been living here for a few years. Before the pandemic this place used to be very good: good location, good facilities, well taken care of, pleasant staff all around. Unfortunately, things have taken a turn for the worse after covid.The carpet and the walls are old and it shows. Except for the first floor, walls all around the building have paint splotches. Ive posted some pictures here to illustrate the problem. They have been telling us for more than a year that it will all be fixed very soon.The garage elevator is constantly out of order, as is the coffee machine in the social club. Trash is a problem. The main garbage container is out in the open by the garage in the first floor. It sometimes smells really bad and can be noticed if you use the building entrance in that area.Im glad the mail package crisis is finally over. Their electronic locker system was failing so bad that they switched to a third party on-demand delivery. For a while we had our packages lying around in the open. I know for a fact that some were stolen, because Id see open packages with their contents still in it thrown out near the exit, as if someone checked to see if it was worth taking it.I am definitely moving out when my lease is over. Its been some few good years living here, but it seems to me to be going downhill now.

Had an awesome experience on a property tour with the most amazing and professional property manager, Robin Tramel. She highlighted several upgrades and renovations coming soon. Im excited to see those come to life!

Lester mendoza is working fantastic he always doing something

Saleen was such a great agent very helpful, with so much knowledge about the area and schools near by very professional.

Huge shoutout to Robin! She was so attentive and really cared about making sure I found the perfect floor plan and provided all the information I needed right away. So excited for my new home! 10 out of 10!

Lester Mendoza is a great guy he always like to help

Lester was doing a work order and was so helpful to me

Having the worst experience here at the Broadstone post oak, A/C haven’t been working properly for more than a month, every time they send someone here he looks at for 5 minutes and tells me he’s gonna come back to fix, never did! Obviously it seems like a major issue! Paying $2,400 a month to get home from work in this ridiculous weather for no A/C. Health department needs to get involved because of the water leak i’m having here that missed up the walls that had rotted from it. Same with the floors, man you feel like you’re having speed bumps there’s so missed up because of the leak, same thing nothing has been fixed for more than a month now. Roaches are everywhere because of that as well, man it’s funny you’re sleeping and it’s on your bed walking on your legs. And after all that they have the guts to charge you late fees for not paying your rent before all these problems get addressed. I’m definitely taking it further if nothing changes in the next couple days. The whole bar with the mini fridge and dishwasher has no power for more than 2 weeks now, toilets keeps draining water nonstop, which they’ll charge you $200 on top of your rent for water, it happened 2 months in a row. I’m so frustrated after having a great 6 months with them.

My mom Alejandra is the best at her job I am so proud of her and her work really shows here

Thank you Alejandra for being so progressive and helpful. Broadstone is absolutely a amazing community.

Karah Anderson was incredibly helpful and answered all of my many questions. She was patient and very understanding!

My package was stolen from in front of my door, this is an enclosed mid rise, which you need a key fob to get into yet my package was stolen that cost $160. This was actually the second time a package of mine was stolen so I actually try my best to not to have things delivered if I can because I dont live in a safe environment, when I told the office they advised that I speech more money to get a ring camera. There are plenty of communities where you would pay comparable in rent and they have security guards and security cameras. My car was also vandalized in the garage granted they are in between management right now and that happened under old management but there is no adequate security in the garage or cameras. another tenants car window was busted out maybe a week ago. There is no communication that has been coming out alerting of tenants of these crimes so I would like to just warn anyone looking to move here that it is not safe. I saw someone walking their dog around the pool people are having parties at the pool with loud music and weed smoking. I reached out to the new management company which is called RPM living I have yet to hear back. There are so many other nicer communities in this area I encourage others to look elsewhere.

Karah was incredible! Her customer service was on point and she stayed after closing time to share more details about the apartment complex.

Alejandra is the best she is very professional and it was a pleasure touring with her

I look forward to making Broadstone Post Oak my home thanks for your help Alejandra you are very kind and professional

The water pumps for the lake in the back of the comolex have been shut down for a while and turning it to a swamp where bugs are all over the place. We can’t even open the window for one minute not to mention staying in the balcony.

Nice people clean place Lester was a great help

Thank you Alejandra for the amazing support throughout the whole process you have made everything very easy for me

Our upstairs neighbor had cement for shoes but we absolutely loved the staff and living here. Wish we could’ve stayed longer. Thank you for an amazing 2 years T’Shonda Sims and Terrie Booth.

Negligent and Shady Management, DO NOT LIVE HEREMy sister and I successfully toured this property with leasing agent Charles and liked what we saw. He was very helpful, and with his assistance, we soon signed our lease. However, the property manager did not countersign the lease for several weeks. We called multiple times to no answer and had to eventually come up to the office where the leasing agent assured us everything was okay and complete on our end and the leasing agreement was in place. Then, about 2 weeks before our move in the leasing agent called to tell us that the current resident would no longer be moving out so we could no longer move in. When we asked to speak to the property manager, she said they had to honor the current resident and then tried to offer us 2 other units as significantly higher rates than what we signed for. The property manager didnt even inform us about this herself, she had the unknowing leasing agent tell us and even he was shocked with the situation. Honestly, the whole thing was just really shady and looked like Ashley was in cahoots with the current resident behind the scenes, because it just doesnt make sense how they were able to retain their unit when 60 notices are required. Also, with Ashely telling us that they have to honor the current resident - the unit should have never been put up for lease if it was still under negotiation with the current resident!!! This complex collected our money knowing full well what they were doing wasnt right.Eventually, we were finally able to find another apartment where the property manager was very open and transparent throughout the entire process and quickly countersigned our lease, which just goes to show how negligent and shady Ashley was. Long story short, dont live here. The property manager and management in general cant be trusted. Dont be surprised if you sign for a unit in advance and the same thing we went through happens to you.

These are premium Houston apartments near the Galleria with features including a large pond with ducks and wild life, trash valet service, pools, gyms, and massage rooms.

Best service team! Fredy Hernández was a great person fix everything

Saleen was amazing, she did such a great job!

Alejandra is very friendly and polite I recommend you ask for her she is very helpful and knowledgeable

Ive got to share this hidden gem! I absolutely love Broadstone Post Oak... The location is just a hop, skip, and a jump away from the Mall and everything else you need. The beautiful grounds area with lakeview to enjoy a scenic walk with duckies. Plus, as a young lady, I appreciate its gated and a safe community. I had the most pleasant experience with the office personnel. Terrie Booth was extremely helpful and professional... the way she answered the millions of questions I had and even followed up to make sure I was settled into my new home, I really appreciate. Thank you Terrie :)

Ive been looking to move to the Galleria area and by far this property was at the top of my list. I was able to meet the manager and she was very friendly. When I went on tour the leasing TShonda was very nice and knowledgeable of the property. Best experience I had after touring other properties around the area. Im strongly considering this spot for my new home.

We really enjoyed living here. The complex may not be perfect, but it always felt comfortable. Over the years, the complex has gone through several different management companies, each with its pros and cons. Surprisingly, the maintenance never disappointed. They were always quick and willing to solve problems. Now that we have moved, they deserve a review.ProsLocation: Most likely 15 minutes from where you need to be. Being close to the highway is convenient. I used to get some traffic on the 610, but it was never extreme.Parking: When I lived here, parking for myself and guests was never an issue.Noise: Some of my friends said their apartment facing the pool was noisy. I used to live in front of the lake, it was great. You can still barely hear the road. It can be a nuisance if you are a lighter sleeper.NeutralFetch: The complex uses the Fetch package service. Having your parcel dropped off at your doorstep is convenient, but it also adds extra time for delivery.ConsLow Water Pressure - It doesnt bother you until it bothers you.Bulding: Overall the complex is reasonably well maintained but is starting to show its age. It feels that the general condition of the complex is getting worse. Perhaps the volatility of management companies is contributing to this.

Have had our air conditioning unit go out eight times in the past two months and it takes days to fix while our apartment is over 80 degrees inside. I have sent multiple emails to management, made almost a dozen phone calls, and tried to go in person and have not gotten a hold of anyone and no one has returned a single email or phone call.- Update, still have not heard back from anyone and the air conditioning has gone out yet again. This complex does not care about the people living here. I absolutely do not recommend living here.

We have lived here since the beginning of 2016 and have had an exceptional experience overall. All of the Service Managers and Maintenance Team have been nothing but professional and more than understanding when any issues come up. I currently live on the back side, overlooking the grill area and beautiful pond. It is very peaceful on this side so I highly recommend moving into a lake-view unit. We also have a dog and the surrounding area around the apartments is perfect for going on walks. We are also only a block away from the incredible Water Wall, which is always fun to go and check out. Our appliances and the overall quality of our apartment have been exceptional. The amenities including the club-lounge (available for rent for personal events), gym and weight room, conference room, golf simulator & pool are always in pristine condition. We have also been blessed recently with our absolutely wonderful Apartment Life Coordinators, Jolie & Dalton. Literally, two of the most genuine and caring individuals I have ever met. They plan the most wonderful fun events including Wine & Chocolate Night, Pizza & Pint Night, Passing out Breakfast Tacos, Hot Chocolate & Treats and of course the very famous, Bingo Night! Jolie & Dalton have brought the complex closer together as a community and the value they add to the overall experience here, is priceless. Excellent complex with so many wonderful features! Definitely recommend Broadstone Post Oak!!

This is a beautiful facility, I wish we would’ve had the chance to view it. When we walked in as prospective tenants we were not acknowledged. The place was pretty busy which is fine, but the overall attitude was a bit rude and lacked in customer service. I was so excited to look at the property. Maybe this is just a bad day, but there was no explanation, no Hi we will get with you shortly we are a little backed up or we are running low on support, etc.Okay hen we finally spoke to someone, she didn’t even introduce herself or ask our names, she simply stated how busy they were and to come back tomorrow if we wanted to see anything. That could’ve been established 35 minutes earlier with a proper greeting.First impressions matter.

I love this apartment community! The view and amenities are amazing. The Broadstone Post Oak staff is professional and extremely accommodating. They go out of their way to address any issues that have come up.I love my apartment, location, and everything about my experience so far. Ive lived here since the beginning of June and could not be happier.I am having an issue with an unpleasant neighbor and may have to relocate apartments. My spot right now is so great that it will be difficult to find a better view. I must say that when management helped me deal with this issue they were so professional and kind.As a resident, I take customer service seriously and I want to give props to the whole Broadstone Post Oak staff.Thank you for being kind and respectful.Michael, Courtney, Ericka, and Sharlene are who I have interacted with and it proves to me that I made the right decision when I chose to move here.🤗I would definitely recommend this community to anybody!

I love the new team and manager. They are the best and they keep it honest with you. They are very informative about things going on around the property. We have noticed great changes with the cleanliness and trash around the community I love my lake view and the location is perfect all around.

My neighbors are really friendly. I really appreciate how respectful they are as far as keeping noise to a minimum. The amenities are great! Really like how clean the gym is kept. Really looking forward to using the pool once the weather gets a bit warmer.

I had an issue with getting my money back from the prior management. I had been waiting since February, but with the new management team of Nena & TShonda. As soon as they took over September they got right on me getting my refund. I have to say that I was pleased with them. Cause the other person before them 🙄 I was always told if you dont have nothing good to say dont say nothing at all🤔 But I thank yall for cleaning up what they didnt do. Greatly appreciated 👍

My wife and I moved into the property towards the end of the Summer last year. We love the location with the Galleria being so close, and the units are amazing. We have stained concrete in ours and it’s very pretty. There are events every month for the residents and the leasing team and management go above and beyond to make sure we are taken care of when issues arise. We love it

Tried to go in today Wednesday at 4:15 pm to ask about pricing and lease of apartment. The gentlemen in the office asked if I had an appointment and was told I have to have one to get information.I lived in these apartments in 2016 and back on the Houston area. This is such a disappointed how the office staff has changed.Thanks for your response, however after my wife coming to pick me up at 4:30 and returning to the property, the gentleman happily gave me information the property. Could it have been possible because my wife was in shorts and I was in dress attire for work?!

Saleen was absolutely amazing, exceeded all expectations!!

I lived here for 4 years and throughly enjoyed it for the most part. All apartment complexes have things about them that ideal but broadstone has more food than bad. I would recommend living there to anyone!!

Im truly enjoying my apartment at Broadstone Post Oak since I moved in April 16. I renewed my lease knowing that I was completely satisfied from safety, friendliness of staff and residents, to the maintenance.The apts perks and amenities are a plus. The staff continues to evolve our living experiences with weekly food trucks, holiday treats, and community involvement. The premium customer service by the leasing office and timely service of the maintenance staff, makes me feel like a valued tenant. I highly recommend!

Such a beautiful property! Thank you so much to the leasing office for such an amazing experience. I also met the manager while I was on tour, shes super sweet. Keep up the awesome work Nena!

I moved here about two months ago because I liked the lake view, at first glance, the apartment complex seems great but once you are a resident you start to see the cracks. For the amount of money I am paying I would expect impeccable service from management and the necessary requirements for the safety of the residents. If I knew it would be this horrible, I would just stayed at Hanover Post Oak, I never had any problems at my previous residence over there.Just recently, the apartment complex suffered from break ins. The garage was targeted and many of the residents, if not all, the windows of their cars were broken due to the fact that the gate had been broken for about a week without any concern of the residents to fix the problem sooner rather than later.Anybody can come inside the building, as you do not need a remote to access and walk around the apartment hallways. You can easily just follow a car and come inside and take the doors that lead to the apartments itself, as no remote is needed.if you live by the lake you hear every car that passes by on Post Oak and the freeway as well as the construction because the windows/walls are so thin they cant mask the sound that is coming form outside, at all, you can hear every little noise. Even when your neighbor walks you can hear every footstep they take. Im not even going to talk about the loud music from your neighbors.The maintenance team takes their sweet time to come in and fix a simple problem that should be done the same day, it probably takes three business days, if not longer, when convenient for them. They still have to come in and fix some problems I had in my restroom and balcony on the day of move in, till this day it has been approximately three months, they still have not came in to fix it nor bothered to follow up/call me.Just recently, I had my car towed, me as a resident, who pays a monthly fee for my apartment got my car towed. Was I parked in a reserved parking spot? No. I was amazed by the help I was provided when I spoke to management. They asked if I had my parking sticker. When I first moved in, I spoke to Ashley, I made her aware that I drive different cars weekly therefore I could not keep one sticker on just one car as I am constantly on a different one, she stated I just need to place the parking sticker on the dashboard and I would be perfectly fine. I did as Ashley told me, I went downstairs to talk to management and personally speak to Ashley and was informed that she no longer worked here. Management tried to clear themselves from the situation and informed me that they had just recently changed to new parking stickers, once I had informed them I HAD MY PARKING STICKER, which does not make any sense. I also looked around the parking garage, and no cars had the new parking stickers they claimed to have sent out, there are many cars that do not have the parking stickers in their cars and they did not get towed, even cars that have been parked in the same parking spot just accumulating dust. I informed management about this, and they said I should take pictures of such vehicles and email them to them so they can deal with the problem, but that is not my job to do. I was responsible for the entire cost to get my car out, and they did not bother to apologize.Last month I went downstairs to talk to management, I stated that I no longer felt safe living here, they informed me that regardless of the incidents, if I wanted to move out I would have to pay about $7,000.I would not even recommend this place to my worst enemy.I will make sure to spread the word and inform all my friends about the horrible living experience I have had to endure these past three months.By far the worst decision I have ever made by deciding to move here.They will just give you a number to call, but they will not bother to handle the problem. They just put the number in the comments to make it seems as if they really do care about the residents.

Alejandros so helpful.Every time I come in there she Is The best

I moved in last June and I love living here! The amenities are so great, and the office staff has been really wonderful (Jay and Elyssa).Recently we have been trying to move into another unit in this complex and it has been he biggest headache. Not sure if we just fell through the cracks with them or what but its been four months since we were told we could move into a new apartment and we still have yet to move or even sign a lease.The maintence is awesome! Always quick to respond and I always notice the stairwells after they have been cleaned almost weekly. I see the staff almost on a daily basis cleaning the garage for trash.Broadstone could use a few more resident events, I love attending them and meeting neighbors. The few they have done there hasnt been a huge turnout so I understand why they might not do it as much, but I really enjoy them so it would be nice to do at least one a month!I am concerned with the security, recently when I came home on Saturday there was a homeless man eating on the second floor stair well. Also when something like this happens there is no on call guard to come and ask this man away. At my last complex we had a 24 hour guard on duty. Which was especially helpful around the pool at night. Here people are at the pool at all hours some nights (the pool closes at 10), and it can get very loud for those who live near the pool because it echos. I think it would be beneficial to have a guard that residents can call in instances like this.BUT I still overall love the location, the beautiful views and am TRYING to stay here for at least one more year.

This is a beautiful community that has great amenities and a perfect location. The floor plans are impeccably finished as well. However the management team has had a significant decline within the past year. The original staff (especially Alyssa) were so friendly, professional and thorough! The two gentlemen leasing in the office are not personable at all and lack competence. It is a shame that the office staff is not reflective of the community. The only other con is that the community (i.e. elevators) tend to get very dirty on the weekends though the maintenance staff does a really good job of keeping the grounds clean and hallways smelling very good during the week. Overall, a good deal if you do not care about the customer service or other minor details!

Sariah is more than a leasing agent, she is a saving grace. She helped me relocate to Broadstone, and even helped me change rooms once I realized I needed more space. From my experience with renting through corporate companies, this is not something leasing agents are willing to do for you. The staff goes above and beyond to keep the property clean and safe. Been here for several months and plan on resigning next year.

Recently, apartment management made a limitation for the visitors parking spots. this limitation annoys visitors.

Broadstone Post Oak was my first ever apartment/leasing experience and I really enjoyed living here. The location is just in the right spot to avoid the mall traffic BUT with all of the construction going on for what theyre calling The Boulevard project as well as the HWY 59 and 610 intersection construction, a lot of roads and access are closed which can make traffic really bad sometimes. The construction and expected Galleria area traffic are definitely something you need to be aware of and prepared for if you plan on living here. I walk to the Galleria and 24 hour fitness regularly which is really convenient. The leasing office staff is nice and are helpful and eager to please. They have package lockers! The apartment fixtures and amenities are luxurious and great.Ultimately, the commute was getting really bad for me taking me almost an hour to get home in the afternoons from downtown due to the increase in construction on the highways and immediate surrounding streets. If it werent for commute and neighbors, I probably would have re-signed.

Too loud and noisy. After hours partying and gathering around the clubhouse and the second floor( smoking section).Three months in a row we had to buy cashiers check to pay our rent because of the portal technical issue. We had to pay $175 penalty for one month because the office did not fix the issue they had with online portal!Just stealing our money.Thats awful.

My plan was to move-in, but unfortunately my job transferred me out of state. The property is amazing and all of the residents are sociable while walking through the amenities. Thomas was very attentive and detailed and made me feel as if I was already living there. If anything changes in the future, Broadstone Post Oak will be the place I will live!

Alejandra keep up the great work and beautiful smile thanks for your help

Worst place in Houston by far! Looks can be deceiving so be aware! They shut off your water without a notice! Very bad and negligent management, once you sign that lease you’re on your own! Lake smells and an abundance of gnats and mosquitoes! Trash compactor is broken and leaks decomposed trash waste onto the main staircase creating a real hazardous situation to all tenants!Pool is breaking apart with big chunks of tile and concrete falling from their place. Will be moving out soon!

The new staff here is absolutely amazing. Moneicia made my moving process seamless and easy. Shes super warm, personable and on top of it. Since I was moving from out of state and couldnt continuously visit in person, I was concerned about all the minor details of my moving process. But Moneicia kept in contact the ENTIRE time to update me on anything new and ensure that everything went smoothly.

Great looking property! 1st floor apts have stained concrete floors and loft like windows! Lucky are the residents who have the beautiful lake view! Great gym and awesome club room with a Starbucks coffee machine! Staff is on point! It’s also a very very convenient location!

I was searching online because I am currently looking to relocate and I fell in love with this property . I called the office to ask a few more questions and was greeted with a friendly sounding voice . I was unable to physically see the the floor plan I was interested in because I am currently out of town , she offered to send me pictures and videos via email . She was patient with me ,as I had a lot of questions and she made me feel like I was a resident already . I appreciate that and look forward to speaking with her again when I’m in town . In case she sees this …. Thank you Moneicia for all your help with everything !

I have been living here for almost two years, and this apartment has significantly decreased in quality due to management… all the while going up in rent. As an example, my car tires were recently slashed in their garage. I begged for management to retrieve the garage footage. They dragged their heels for weeks on the matter as they say we are working on it. They have yet to get back to me although I have given them a number of chances to provide the footage.I recently confronted them about the footage because guess what?! They towed my car from a garage that I pay to park in. WEEKS ago, I had made genuine effort to get my parking pass from them but they had ran out of passes b/c they dont know how to produce enough for the number of residents who live in their building. I was never personally reached out to, and they send so many emails about silly events that emails with pertinent information often times go unread.I talked with manager, Ashley Reese, about the matter all to be met with disrespect and no empathy. And she still sees no value in a notification system when cars are towed. Insanity. She also told me that they are finally going to notify 40 residents via a call to pick up their passes... WHY DID THEY NOT DO THAT BEFORE TOWING CARS!?Please choose another community to live in. Theres smelly carpet and walls with patchy painting, and all they will tell you is we are working on it. Dont believe them.

I called to ask some questions about the apartments and karah was very helpful and responsive!

Wish Broadstone was my forever home.We have been living here for 3 years now and we love it. Place is beautiful, clean, and with a lot of things to do. The surroundings with the lake are wonderful. Property manager and staff and very friendly and helpful.

Ive greatly appreciate the exceptionally friendly and responsible staff who go above and beyond. The beautiful common areas create a welcoming atmosphere, and the great location adds convenience to daily life.

I have lived here for a few months now and ABSOLUTELY LOVE it ! The property is clean and well kept by the maintenance and staff! Erica the manager is amazing and addressing any issues I have ever had with the quickest response from any manager I have EVER seen! Courtney the assistant manager is great and every time I go in she is very friendly! I love this property, its location, and the amenities! I would suggest any of my friends move here!!!

My living experience at Broadstone Post Oak has exceeded my expectations. I moved here sight unseen and have been very pleased. The staff is very professional and knowledgeable. The amenities are wonderful. The grounds are clean. The lakes are beautiful.

I just signed a lease here. We move-in on August. I couldnt be more happy about this place. LaTicia in ther front is amazing. Very personable and welcoming. Looks like they have a new team here since all the bad reviews. The manager personally introduced herself to me before getting my tour. I have overheard a couple of conversations and it she genuinely is improving the rep of this amazing complex. Between all the beautiful amenities and the community events this place is second to none.

I just want to give a quick shout out to Terri Booth. She is an absolute saint. She’s extremely helpful, responsive, and goes above and beyond to make your experience as smooth as possible. She truly is a diamond in the rough when it comes to leasing professionals. Thank you, Terri for all that you do!

Hi everyone! After living at Broadstone Post Oak for almost two years now, I have to admit this place has its ups and downs. The apartment is comfortable although the air conditioning system is not well designed for summer in Houston; the location is charming when you look at it from the pond side (if you look from Richmonds side is quite loud and messy); the garage is getting more and more closer to a rally circuit as nearly no one respects the 5 miles/hour sign; some neighbors do not clean after their dogs even when they pee in the corridors or elevator (shame on the tall skinny lady on the third floor); and the cherry on the top of the cake for me was having my bicycle stolen last month even though it had a lock (so far nothing could be seen from the surveillance camera). It is a pity for I used to love living here.

After 1 year living here…I only can say don’t move here, from the first day in the visit, they told us that they are going to paint, change the carpets, buy new furniture…and it never happened! It’s funny because everyday when I see a new visit, the management says the same story….and did you see the floor of the pool?🤮 so much to improve in this place!

Love the location and loved the friendly staff and manager was very nice. I really had a great tour and will be applying to move in soon. I highly recommend the community if your looking to live in the galleria area.

The management team is HORRIBLE. They set rules and expect you to follow them , but they never tend to deliver in a timely manner. I have tried to be more than understanding and fair with them .There is only 1 maintenance person for this complex. You submit a request and there is no timeframe for a repair.The carpet in the hallways is disgusting. They’ve been cleaning the 4 th floor since May.I’ve tried to bring things to The office attention but of course they’re full of excuses.I’m sure I will get a follow up now.Don’t waste ur time. This complex is full of broken promises and excuses.

I really didnt want to leave this review and Ive actually never left a Google review for anything before, but due to the unresponsiveness of the team at Broadstone Post Oak as well as the Greystar Management company corporate offices, I feel that I have no other choice. I currently live in New York and plan on moving to HTX within the next few weeks. I have attempted to get in contact with the leasing office since March 2022. After several attempts, I finally got through to a leasing agent named Charles for the first time on Friday, September 2nd. Charles could not give me a solid answer in regards to the rent price for a particular unit nor updated information about their availability. I chose to ignore that and asked him to please email me a copy of their site map (which is not available on their website), as well as an application link. Needless to say, Charles never emailed me. Today (Tuesday, 9/6/22), I have called the leasing office back-to-back for about a half hour straight because I would like to submit an application, but no one answers although I am calling during normal office hours. I am so disappointed because Broadstone Post Oak has been my top choice of apartments for quite some time, but I am prematurely discovering that their customer service and management is horrible. After taking a look at the many other terrible reviews for this community, it seems that it is in my best interest to remove Broadstone Post Oak as an option altogether. I am a former Greystar Leasing Agent employee, so I am extremely understanding and have first-hand experience with some of the challenges that are faced. However, answering the phone and sending applications are the bare minimum.

I am a Licensed Real Estate Agent in the State of Texas, I have been Leasing at Broadstone Post Oak Apartment Home and never been so happy with all the staff, they go above and beyond to make you feel at home, if you have any maintenance issues they are fast and clean and will greet you with respect before they even begin the work, I will have you in mind when my clients are looking to lease keep up the good work, you guys Rock! Congratulation on a job well done.P.S. The only thing I do recommend is cleaning the lake a little more its has garbage in it and very dirty around the edge of the Rock other wise this place is amazing.Thank you Carmen Klein, RealtorGisela DuVerney Properties

Thank you Alejandra for being so helpful and making the application process so easy.

Amazing staff and beautiful new renovations.

The living experience was okay. I moved out from this apartments in July 2022. It’s been 6 months and still they are not mailing my deposit check. I was trying to reach them and the people working there are terrible. They always saying some irrelevant stories. I’m totally upset with them.

Beautiful property and amenities. The staff is amazing and professional Tshonda was very informative and the new manager Nena really made me feel welcomed and at home ... Cant wait to call this home. I HIGHLY recommend Thank You ladies for the awesome experience!!!

No guest parking, although there are dedicated guest parking lots, but they tow the cars👎👎

The staff at Broadstone Post Oak is very dedicated to addressing your concerns. Thanks Louise and Thomas! The new apartment life staff, Jolie and Dalton, are wonderful new additions to the community because of their creative new events. The location is prime, being in the heart of Houston. The courtyard is a wonderful relaxing environment with the cleaning staff paying attention to every detail!

Great property with well kept amenities. It is located in the primal location in the galleria, close to river oaks districts shopping center. The staff is extremely helpful and accommodating. Melissa was very helpful with my move in and is always willing to help with any questions or concerns i may have. Must see property!!

Really nice place! Karah is such a sweetheart and so helpful!!

Worst place to live! Don’t recommend at all. Horrible management who made it very hard to get in contact with. The place always smelled like weed. Pretty sure we left the place cleaner then when we came and they charged us extra money to replace carpet (that we definitely didn’t damage). Oh and on top of it we found mice in the apartment and management (after several calls) only said put traps out because they couldn’t go exterminate because Covid. Over all not a good experience.

I have lived on property for the past few years and have enjoyed the stay. Clean facilities, workout space and work area. New management has been helpful addressing items swiftly, thanks to Nena and her staff!

Terrible and slow customer service.I was overcharged the rent so I told it to leasing office manager. Even though they told me that they would refund in the following month, they overcharged again instead of refunding. It took two month to solve the issue after all. Its crazy.Another example is that they canceled automatically rent payment without residents permission and any invitation for new system. I didnt realize it had been canceled without my permission so that the rent payment for the following month was delayed, but they didnt apologize and just asked me to pay additional late fee. Its ridiculous.I strongly recommend to look for another apartment if you are consiedering this apt as an option. There are many apartments that are definetely better than here. Here is terrible.

Saleen is always a joy to speak to.🤍

Be sure to ask for Saleen! She was always there to help and made everything so easy. I really appreciate her help and highly recommend her!

Quick response to my maintenance needs

We were guests but astonishingly they did not allocate any parking area to guests.

HORRIBLE!!!!!!!! If I could give zero stars, I wouldn’t even give them that!! I lived here for over a year and never had any issues until management changed. The new manager Christine is SO RUDE. She behaves as if it is such an inconvenience for her to ensure the tenants of this property are happy with their living experience. The moment i was introduced to her as being the new property manager, I knew right away that she wouldn’t be a good fit for this property, or any property for that matter. She has no manners, is condescending and has no idea what great customer service actually is. My friend, who has lived at the property for almost two years, her apartment got broken into and the management did NOTHING to help her figure out what has happened. Despite having 27 surveillance cameras on property, and repeatedly claiming that they would only release surveillance video to HPD, was all a lie. Once HPD asked the manager Christine K for the surveillance videos she claimed there were none. After repeatedly agreeing to cooperate with HPD, she even failed to do that. After TWO WEEKS of not caring and not providing their tenant with what she needs to be able to press charges on whoever robbed her apartment, Christine lied and made up and elaborate story to get my friend released from her contract and now is being asked to leave her home. She is being treated as if she is the criminal when she is clearly the victim!! She is being bullied by Broadstones management even after having such a horrible experience by having been robbed!!!As a property management team, one would think that their job is to ensure the safety and comfort of their tenants. Unfortunately with the new management here at Broadstone, one will experience anything positive. If you want to over pay plus have a horrible experience while living somewhere, then Broadstone is the place for you. If you’re in your right mind and can afford Broadstone’s prices, move somewhere else!!

I like almost everything about this apartment. Neighbors are nice, I feel safe living here. Giving a four star because the apartment forces us to use fetch, which is the worst package delivery service ever.

Karah, you are literally amazing!!!! Thank you for all your help, enthusiasm, and smiles!

Worst experience they have 3 days guest policy , you can’t have any guest more than 3 days ,Very rude manager ( robin )

Dont do it!!! Post Oak approved my application and accepted my deposit, the documentation included a specific apartment rental and monthly rental fee. The apartment monthly rental fee was listed on the website and approved on application by Post Oak. A couple of days later, they rescinded on the approved rental amount, explaining to me it was an internet error, and the apartment rental fee amount has changed (an additional $400 per month). I reached out to the apartment manager, she communicated it is the new fee or do not move in. Post Oak was an apartment brand name, which I trusted in every state. In light of the negative event, I did not move in, and I refuse to do business with any Post Oak, in any state.

Beautiful looking apartment from outsideDirty hallwaySmell so badLot of mosquitos and cockroachesawful new management

Very nice property and friendly staff. Definitely would recommend would love to live here but they did not have the floor plan I wanted available. I will be looking out for future availability.

I do not feel safe here!!! I have been living here for over a year and this place has gotten worst and worst by the month! My boyfriends car got broken into and NO ONE in the front office wanted to help. The front gate was broken and they did not fix it so a bunch of cars got robbed and when he told the front office they said it is not their fault. WELL WHOS FAULT IS IT? This is suppose to a safe complex but they can not even fix the gate then say the crimes that happened are not their fault. The front offie people are so not helpful when it comes to anything! Our apartment is full of cockroaches and we have told them about it multiple times and the one time they came to fix it the problem did not get solved. I do not feel safe being at home alone and when I moved here they told me our complex is very safe well doesnt look like it. I am so disappointed in living here.

I ABSOLUTELY LOVE where I live!! My 2 bedroom apartment is spacious, relaxing, and a fun place to live. The granite countertops in the kitchen make me feel great when I entertain and because the apartment complex has an indoor golf area, Ive learned to golf! I also like that when I look out my balcony, I see a lake (even if it is man made). A lot of tenants and I also have a dogs and you cant even hear other dogs when they bark! It is close to a lot of shopping centers and restaurants that I can walk to. Well worth the money to rent an apartment from here!

Thank you so much Robin and Alejandra you’re great

If you want to be somewhere quiet and safe this is not the place for you. I came to visit my friend and to my surprise there was loud music coming from every end of the hallways and to my disgust.... I found throw up. The property security is non existent. I was actually considering moving here at first, but after my visit, I can see the carelessness of the management and staff . I would not recommend this place to anyone.

Everything is going smoothly! We haven’t had any inconvenience at all. Everyone has welcome us and made us feel like home! all the staff have been amazing towards us and super helpful.

This has been by far the best experience at any property. It’s been an absolute dream!!! Also the manager Nena is without a doubt the best manager to deal with! This property wouldn’t come close to what it is without Nena.

Amazing! Never felt more at peace! The community is great, the resident events are just awesome. The ladies in the office always greet! Just a well done job.

Great area. The property is very relaxing. My apartment views the pool and I enjoy waking up to water sounds instead of the traffic. Great place to end my 2017. Excited to be here for 2018.

CURRENT RESIDENTS PLEASE MAKE SURE DO NOT PARK YOUR CAR AT ELECTRICAL RESERVED PARKING . IF YOU PARK YOUR CAR AT ELECTRICAL RESERVED PARKING YOUR CAR WILL BE TOWED. AND IF MANAGER ,OR MANAGEMENT, TEAM OR MAINTENANCE, STAFF PARK THEIR CAR AT ELECTRICAL RESERVED PARKING THEIR CAR WONT GET TOWED. RULES APPLY TO EVERYONE. PLEASE BE CAREFUL AT THE GYM WHILE USING THE MACHINE MOST OF THE MACHINES ARE BROKEN AND ITS DANGEROUS TO USE.YOU MIGHT HURT YOURSELF WITH BROKEN MACHINES.AT THE GYM.Current residents and future residents please be careful while living at the broadstone post oak or singing in new lease, holiday seasons are here please keep eye on your vehicles before someone breaks in. Last year 2 days before Christmas 42 CARS were broken from each parking floor at Broadstone post oak.Pretty soon I’ll post some of the broken machines at the gym how dangerous is to use. But no one cares at the leasing office.

I was thinking about moving there but after I saw the unit for the amount they were priced, I was not pleased. It does not meet the luxury experience one would expect by living in the Galleria. The leasing consultant treated us poorly and rushed us through the entire process!

Awesome Office staff. Inviting and clean presentation property. Warm and home like for a single woman! Love it ❤️ 10/10 recommended

My experience at Broadstone Post Oak has been exceptional! The location, complex, and staff are great. I plan on renewing my lease here because nothing else compares to this complex.

Gorgeous views and the staff has been amazing. Now that they towed all the abandoned cars out of the parking lot there’s always space. If this place is at all convenient to you I’d recommend it!

Very nice place thanks for your help Alejandra

Thank you for your help Alejandra it was pleasure touring with you

Love it here! Staff is so friendly and helpful. All amenities are so clean and new. It’s a great place to live. Food trucks and events are awesome too!

From the past 4 years Broadstone is definitely the best place to live. Peaceful environment, nice community and the staff provide the best events following CDC norms. Thanks u Broadstone you guys are the best

Robin and Alejandra were the change that this place needed, and they have been very helpful.

The complex is very nice, you just cant beat the view! We moved here when it was barely open, and we are renewing again, just wanted to thank Mrs. Erica for her hard work and for creating a friendly environment for us.

This was an amazing apartment until Greystone took over .. the whole apartment has gone to ruins.. infested with roaches, maintenance never show up, leasing office staff always acting nonchalant Smelly carpets .. Please do yourself a favor and find a better place to stay in...

Its a good apartment complex. Especially the management is very responsive to the issues in your apt. Its new built and its in nice neighborhood. I definitely recommend this apt complex. - 4.5 stars

Friendly staff and convenient location. Didn’t have the floor plan I wanted but definitely would have been willing to reside here.

Nice apartment complex by the galleria area. Prices are reasonable and walking distance to the galleria among places to eat and entertainment. Broad selection to choose from.

Staff has been very cordial. Terrie Booth great at front desk. Great view from 5th floor.

Apparently the Broadstone at Post Oak decided not to rent my family an apartment, an while they have excellent credit scores, over a 100K in income, no criminal records, currently renting at a sister apartment and lots of money in the bank (personal and business accounts), this weekend they stalled us until we became frustrated an went across the street to the Post at Afton Oaks Apartments. Instead of presenting W-2s, personal bank statements, check copies, business bank statements, federal income taxes, and rights to our first born, the Afton only asked for 2 check copies, bank statements and they ran our credit. I can only guess that the Broadstone Post Oak apartments are going for a certain je ne sais quoi , which we did not display in our Hurricane victim attire. We had been affected by Hurricane Harvey and the curt, indifferent and cutesy demeanor of the Broadstone at Post Oak staff struck a nerve! Thank God, the Post at Afton Oaks made up for it by not making us wait unnecessarily and by being nice! If you stop by the Post at Afton Oaks, give a shout - out to my hero Oscar!!!!

Great property! Wonderful staff, well kept! Thomas was amazing, he answered all my questions and was very professional. I look forward to leasing here when my current lease is over! Thanks Thomas 😁

Great atmosphere, everyone is very super friendly and make you feel like your apart of a family, and the resident events are dope!!!!

I love the location, amenities are great, and I really like the leasing staff, they are always friendly and help me out when I have crazy questions.

The service was great. The entire staff is very professional

New management. Poor customer service. Have lived here for years but would no longer recommend this property. A secret shopper should evaluate the current practices at this property.

Toured with Terrie B. who was great but the units werent what I was looking for. Also, the model unit had a lot of huge dead bugs everywhere which didnt leave a good impression.

One of many beautiful luxury apartments that Ive seen and literally just loved. The area, the views from the balcony.

I love it here the new team is great and attentive to all my needs the new manager is great she had help me personally with everything I needed from packages to even finding nice places to go around the areaGreat jobs team really turning this place around 👏

As a resident of Broadstone Post Oak for over 2.5yrs, I can report that the staff is friendly, efficient & helpful and the location is superb. Im very happy living at Broadstone Post Oak.

Great staff! Amazing place to live! The place is well kept and so close to so many things. Beautiful views to the lake area.

Saleen was great!