Chandler Park Apartments

Been living here for close to 6-months now in a 1-bedroom after moving to Houston for work in August. Can only say good things so far! Definitely came into my apartment with plenty of little things to fix (dryer machine, some loose bolts, a hornets nest outside, etc.), but what made Chandler Park stand out is their responsive maintenance team and helpful front office. Almost every issue Ive had is resolved very quickly, even when I cant be there during the day. Pests are kept fairly low, and yes, like any place, youll find a bug or cockroach here and there but thats the nature of being around NATURE! The atmosphere is quiet and peaceful, very family orientated/safe with lots of kids, the nearby Ray Miller Park is a great way to get some greenspace, and even for a 1-bedroom, I feel like theres plenty of space and extra storage. Hope this review helps bring some positive realism to those trying to find a place to live in Houston!

Current resident! Love the random events on site! Definitely looking forward to more!

Worst apartments I have lived in.3 weeks after I had moved in my apartment got broken into. Their “security cameras” were low resolution and of no help to the cops at all.Then 5 months after, my apartment started to flood and it took them 1 week to get it figured out. I had to live with the stench of humidity and mold in the restroom, hallway, and kitchen.9 months after, I had a friend come over, the next day, her car was broken into, prior to that, 2 other cars had been broken into from other residents.No security at all, so I decided to cancel my lease and pay the early termination fee.Not to mention the leasing office is always understaffed, there are only 2 people there that are competent enough to be working there. There rest seem clueless and lazy.WORST APARTMENTS EVER.

Me and my family, we moved out in September from this problematic complex, if you are considering Chandler Park, I would suggest a NO.This complex does not have friendly service, and they are very good at making you pay out of pocket for their mistakes. Example that we submitted the rental insurance on the first day we moved in, but the office continued charging us rental insurance every month on top of our own home insurance!! We went to the office hundreds of times but the assistant mgr advised they cannot do anything with this situation. Also their payment portal alway broken, and you cannot pay the rent on time so they attempt to charge you delayed fee and $10 admin fee due to their system mistakes.Isabella is the only helpful employee, but the assistant mgr is absolutely unresponsive, helpless. She knows nothing and all her answers is I don’t know what can I do. I mean seriously?? This is the experience you provide to the residents on behalf of the company? It’s absolutely frustrating. Another thing to mention is that after moving out, the assistant manager keeps changing the outstanding balance in order for us to pay more because she refuses to walk through the apartment with us so that she can charge more.So Chandler Park is a big money trap in general, please double think if you want to move in, in my opinion.

BEWARE! FRAUD ALERT. THese guys are fraud they rip you off with their infested unitsExtremely Unsafe Apartment Complex – Avoid at All CostsI have never been so disappointed and concerned for my safety as I have been living at this apartment complex. There have been multiple break-ins, including one where my car was broken into, and another at my own apartment. Its truly terrifying to feel unsafe in your own home, and I cannot emphasize enough how much the management does not seem to care.The mailboxes are frequently damaged or open, and there is trash scattered throughout the property. The maintenance team is a joke – requests go unanswered for weeks, and when they do show up, it’s never on time, nor do they fix the issues properly. The place is falling apart, and I honestly fear for my safety. I wouldn’t recommend this complex to anyone, and I’m actively looking for a way out.Please avoid this place if you value your safety and comfort.

Cherise and the Chandler Park are AMAZING!! She took me on a tour to see a unit and the property was well kept. Cherise was very knowledgeable and kind. Will be telling all my friends to move here.

Cherish is the most wonderful lady ever! I attended Halloween wine-down at the apartment complex ad she treated everyone like queens and kings. She was charming, friendly and sweet. She made sure that we all had a swell time. Thank you Cherise for all you do, for being phenomenal!

Worst apartment management ever I lived, they are going to replace everything unnecessary and charge the residents who moved out, I lived in the same unit for over 2 years and they never changed or replaced anything at the end when I moved out, they sent me a statement for $881 for cleaning and replacing carpet charges.It’s illegal and fraud. I have a full video of my unit when I moved out and here are some photos from the day I moved out of my apartment. I have no other option other to sue them in a court of law. It’s a trash apartment with unprofessional management, I don’t recommend anyone to consider living here.

I’ve been a resident for a couple months now and I have had a great experience. Just today we had a Halloween wine and I had a great time meeting my neighbors, Isabella the leasing manager and the leasing staff did a great job organizing this event. I am so excited for the events to come!!

My mom Jackie has been here now for more than a year. Shes always feels that every one is soo helpful and a delight. Recently my mom needed assistance and Cherise was kind and more than helpful. She took the time and she made sure she took care of all my needs. Thank you!!!

Me & My mother have been here for over a year and looking forward to renewing. We Love it here!! Mrs.Cherise our leasing specialist & Damaris our property manager are literally the best!!

I called to inquire a few details regarding this property and I was given the best information by Isabella. Her customer service was demure and informative. She knows her stuff and the tour went very well. Thank you for showing me around Isabella! I will apply very soon since you guys are leasing quickly!! 😃

DONT RENT HERE. The management here is a complete joke, no wonder theyre always short staffed.First of all, they never answer a call or an emergency maintenance request. I had submitted 6 WORK ORDERS for the refrigerator that is leaking inside and under. They mark the work order completed while no one shows up. My food has gone bad bc of that. I decided to go to the office to talk to them. The girl in front said Ill send someone out today. Guess what happened? No one showed up. No professionalism whatsoever.They keep the community nice and neat but unfortunately, I wont be sleeping by the pool... they are always short-staffed, and one of their ex employees told me that the management here is a joke before he left. Its our first year here and will be the last.DONT RENT HERE, ITS NOT WORTH THE MONEY.

If you’re considering Chandler Apartments, DONT. My experience was a nightmare. The apartment had cheap finishes and was dirty, yet it cost $1,200 for a one-bedroom with laminate kitchen counters and thick, gross layers of paint that looked like they’d been applied at least 10 times.Despite providing a 30-day notice of our move-out via email, which was acknowledged, they still charged me an double the rent of $2,342 for early termination fee and a $1,029 reletting fee, totaling over $3,000, claiming I only notified through email and didn’t provide proper notice.It’s funny because they viewed my email notice as inadequate, but when I emailed them that I had vacated the apartment, they formally dekeyed it right away. Yet they considered my email notice as not proper.They’re charging me over $3,000 for a place I no longer live in on top of reletting fee, despite having a whole month to relet the apartment. Their policies are unfair and outright theft. I’ve never encountered such greedy and unethical practices. I wouldn’t recommend this place to anyone. Stay far away!

I stayed at Chandler Park from 2015 up until March of 2019. In the beginning the management was great, grounds were amazing, and there were no major issues.After a year and I resigned a new lease that’s where things started to go downhill. Since 2016 there has been new management every 6-12 months thus creating issues for residents as we were having to deal with new people every time we went into the office. There were quite a few times I have had to be on maintenance to get work orders completed and they never answer the phones up front. You’ll be better off walking in and hoping not to wait for more than 30 mins to see someone. There had been multiple break ins and I don’t believe the apartment complex was doing what they had to do as far as resident safety.As far as the apartment itself I enjoyed my location and I didn’t have issues with my neighbors. Upon move out I was told that I would only have to pay for carpet cleaning (which is noted on my move out sheet) but when I received my statement I was charged $75 for final trash and a few other utility charges that I’ve sent emails to Chandler Park and corporate about but haven’t received a response. I cleaned that entire apartment and no trash was left behind but no one can bother to explain to me these charges. Be careful upon move out because they will tack every fee they can think of to prevent you from getting your deposit back!Would I recommend now? NO. Only because of the management isn’t stable, the constant break ins, and hidden fees after the fact of moving out.

Hello Everyone!!! I been live here for 2 years mmm is too many bad things have to be change!! The gate is wirelles but it will be easier if you can open with the app!!! The only pretty and remarkable thing about this apartment are the green áreas this is like makeup for a ugly woman it just an appearance is a shame the owner dont invest in this place because is cute so far have a good ubication!!! But bad manage and the breaking ins are unexplainable JUST DO A GOOD MAINTENANCE!!!! Oh My God I just found a roach in my Bathroom!!! Where is pest control!!!! Help!!!!! Fix the JacuzziUPDATE: I am still give these apartments 1 star. The people that administrate now are unprofessional, they force to be kind but they actually they arent. I left the apartment in september, I suppose to pay a fee for they restore the apartment and they never let me know about this, they just sent me direct to debts collections that mean my credit could be damage for the lack of professionalism and negligence of them. Thanks to God I answer that call the woman from collections let me know what happened, and also let me know my credit wont be affected because I was paying on time. But the anger I felt in this moment was to much. I didnt have problem to pay but the mediocrity and stupidity of the chandler apartments people ( leasing manager) are disgusting.

Enjoyed living here since moving in August. The staff are friendly and responsible, and the maintenance team provides quick responses

I absolutely LOVE my apartment! I’ve been living here a little over 3 years. It was a rough start with the prior office staff, however the current staff are amazing. They actually care about my living conditions by immediately assisting to my needs and great with following up. I also appreciate how they maintain the premises and landscaping, and I especially love the quietness at all times. It brings me a lot of peace and I feel safe especially with my daughter.

Halloween 2024Event done nicely. My daughter thoroughly enjoyed. Looking forward to more such events.Thank you so much

This is Omar . I spent more than two years in my apartment, and it was one of the most beautiful places I have ever lived. Calmness, safety, services, cleanliness...the gym, and stunning landscapes. I liked the place very much. office staff is absolutely wonderful, their smiles and treatment are nice. The staff is very nice they actually care about my living conditions by immediately assisting to my needs and I am so glad I chose this place.

NON RESIDENT REVIEW. so the application only $30 even its not much nobody wants to waste money. I filled out an application 8-8-2024. This email says that I was emailed back 8-8-2024 at 8:21PM. FIRST OFF..what apartment place is still open at that time I wasnt expecting at email from them at that time. *Read the email*. I didnt get see the email until the next day after 12 pm. I just feel like why ask for things that the application didnt ask for?? My friend said he thinks its has to be for identity reasons. Well I do have a twin sister and due to constant identity issue with me and her we did recently get another social . However I can understand if they didnt know that IF that was even the reason but what I dont understand is why only give someone a couple hours to respond. Why not atleast 24hrs? Im not one of those that check my phone when I wake up. I get up and go to work. Now I have NOOO clue what 3 or my government issues ID means (read the email) . But the things they asked me for I couldve easily sent if I had noticed the email in time. Pretty much this is saying we dont want you here, which why were going to give you an unrealistic time to respond to this. Dont consider people work, dont consider people have real lives and can get busy. It even takes time to find the time to sit down and go through bank accounts and signing on my job website. Did they think people can just drop their real lives and respond to them?? Just ridiculous to me. So if you guys rather not be treated like this then just go somewhere else. Its not like their apartments are better than anyone elses. They all look just about the same.. I honestly just like how the application was cheap, but I dont mind spending an extra $20 to be treated fairly. Or find a $99 app and admin special those are everywhere. Youll come out cheaper like that anyway bc the admin fee is due.

I just wanted to show my appreciation for Sam, the Maintenance Person, as he was a great help and flawlessly fixed everything when I reported it to the Front Office. I just want to say, keep up the wonderful work, and thank you for making my life at Chandler better.

New resident at Chandler Park! 😁The property management is good, very welcoming and very helpful through the application process. Love the floor plans and some of the amenities of this property. My leasing agent Isabella diligently provided me with a detailed explanation of the property and made my moving a wonderful experience 🙏🏾.

I applied for an apartment on Chandler Park Apartments website because it clearly showed it was available and I was interested. But guess what? Two whole days later, they bother to call me just to inform me that the apartment was leased out a whopping week ago! What a joke. So, naturally, I asked for my application fee back, only to be met with a big fat nope, sorry, cant do that.I mean, seriously, why the heck wouldnt you refund my money? You guys admit the apartment was already taken a week ago, yet its still showing as available on your blasted portal. Whose fault is it that I applied for an available apartment? Yours, apparently, but oh no, its just a system error and they wont give me back my cash. Give me a break! Do they think were all idiots? Every dollar counts, and we expect something in return for it, whether our application is accepted or rejected. And why the hell are they still advertising unavailable apartments? Its nothing short of fraud, plain and simple. Just stealing money from desperate applicants. Disgusting.

AVOID THIS PLACE – ABSOLUTELY TERRIFYING!If you value your safety and sanity, do yourself a favor and stay FAR AWAY from this apartment complex. This place is not just unsafe—it’s downright horrifying.I personally experienced someone trying to break into my unit. I found scratch marks and impressions on my door, clear evidence that someone tried to wedge something, like iron, into the crack to force it open. Discovering this one night was absolutely terrifying. I haven’t felt safe here since, and living in constant fear is no way to live.The parking lot is just as bad, with regular reports of vandalized cars. Every day, residents receive warning emails about break-ins, and the police are constantly on-site. It feels less like an apartment and more like a crime hotspot. At night, you’re greeted with shouting and chaos, making it impossible to relax or sleep peacefully.I tried to leave early because the situation was unbearable, but management demanded I pay three months of rent just to terminate my lease. It’s outrageous that they expect you to pay to escape this dangerous and unlivable environment. They clearly prioritize profits over the safety and well-being of their residents.If you don’t want to live in fear of break-ins, vandalism, or worse, STAY AWAY. This place is a disgrace and a scam for what they charge. I deeply regret moving here, and I wouldn’t recommen this nightmare to my worst enemy.

I wish I could give 0 stars to the management and owners after approximately October 2016. Especially, Courtney Matcek, who is or was an Assistant Manager. I lived at CP for more than 5 years. I was there when new owner representatives toured the property and viewed the interior of the units prior to buying. Almost immediately the property was poorly kept; trash would stay in the grass and on the ground for days; trash would be left for valet outside of residents doors during restricted hours(which stinks); residents started hanging clothing on the balcony railing and storing other non-patio items on the patio. I had not realized that although the prior owners(before Oct. 2016) and the management team were strict, it kept the property worthy of the rent amount. Some of the units were remodeled completely and upgraded after maybe my 3rd year there. My unit was not remodeled, because I was living it. As such, mine was outdated and everything began to break--from the microwave to the toilet. Courtney and her management team attempted to force me to sign a new lease and charged me $300 extra per month to be month to month. I remained MTM for a few months and then moved. Those unprofessional misfits attempted to charge me $600 to clean my unit. I refused to pay it. The owners and the management team are a joke. Today, reading the other bad reviews makes me wish I had not forgotten to post sooner.

Recently I had one of the best experiences I’ve had in a long time viewing an apartment. The staff explained the various rates and was very helpful in giving me all the information that I needed. I was really pleased with the amenities. They looked amazing. The 2 pools were like eye candy. With a cabana and bbq pits, a dog wash and car wash. I am grateful to give the five stars.

Applied here and they leased me an apartment which is not what I applied for. They never refunded me my application or administrative fee when it was their mistake. Don’t lease here. The unit you think you applying for, has most likely been leased already and then they say they can hold your application until something else becomes available.DONT RENT HERE! BUNCH OF LIARS!

If I could put zero stars I would if you have a family live on third floor. They don’t do nothing about the stopping. Last night was my final straw. I had to call the cops on upstairs because they have for some odd reason a generator the vibrate through my entire apartment. Talk about no sleep for me and my little child who has school in the morning. I was cleaning up my apartment and put the trash outside my door due to not wanting to walk in the heat with me and my child and her dad took the trash out when he came home they added a $75 fee to my rent. This apartment only cares about they money. And please people. We also had plenty of leaks due to upstairs all they do is paint over it. And the didn’t cover up the bed my daughter bed had a bunch of white paint and wall stuff from the ceiling. I tried my best to like it here because I work and go to school in the area and my family who helps me stays in the area. Not to mention if you have a big family and grandparents there is no visitor parking my grandma had to walk from the back of my apartment to visit me. That’s sad. Just over all 10/10 don’t recommend. Big a** inconvenience and they don’t answer they phone or email so don’t bother. 💜

Neighbors please keep an eye open with your cars at night, four cars have been stolen these past months, the lease office don’t show the security cameras, police don’t do anything about it and it’s nightmare couldn’t sleep at night cause you have to check every time if you car is still there, If nobody doesn’t do anything we will do something to stop this situation.

I’ve been living in the Chandler Park community for four years and counting. I must say the leasing office agents, property management, and maintenance team are very professional and make every encounter personable. I enjoy the amenities on the property, the cleanliness of the property, and the countless engaging functions they offer such as wine down evenings, summer activities for the children, and even the cookouts that allow us to meet other neighbors. Special thanks to Melanie in the front office for making sure my requests were handled on her off day!

DONT MOVE HERE! It is the worse place to live the wall are super thin it make you feel like you are living in a shoe box. The gate those not work with the remote they gave me. The office people are rude, nasty and bad customer services. They dont want to work. Thats why office is always short staff. Moving here was the worse missing I every made.

Came here today for a tour. The 1 leasing agent that was there only had one person waiting. The lady was sitting at her desk for about 5 minutes because the phone rung. The lady just got up and left. Leasing agent didn’t say anything or try to stop her. So I waited about 10 minutes and she treated me as if I wasn’t even there as well so I left and she just didn’t care. Not I would be with you soon or anything

After having the worst resident experience for 3 years in Chandler Park, I visited my sister-in-law today, August 21 around 1 pm, and the office quickly sent the maintenance manager to ask where we lived after answering that we were visiting and send Melanie and Isabela they told us that we could not be alone in the common areas 3 more people from the office came to tell us that we were not welcome in the property, which I gladly withdrew from that disgusting and cursed place, think about all the options before moving to chandler park apartments

I just moved in to their most renovated unit and I’m really impressed.The manager is very professional and leasing team was awesome helping me pick out the perfect floor plan.Maintenance team is the most active, never seen a property so clean definitely recommend Chandler Park

I am a Realtor and love bringing my rental clients here at Chandler Park Apartments to find their home sweet home. Felipe and Isabella in the leasing office took such great care of us. I will definitely be bringing more of my rental clients to this amazing apartment community.

To put it simply, one of the best experiences I’ve had viewing an apartment. Felipe explained the different rates and was very helpful in giving me the information I needed. The amenities looked amazing. 2 pools one with a cabana and bbq pits, a dog wash and car wash station. They will be receiving my info real soon.

There was someone named Felipe who was amazing. He has such great customer service skills and attention to detail. Moving is so stressful for me and he truly made this process so easy, I was surprised. He provided a tour of the entire apartment complex and gave me a lot of information. No other apartment complex gave me this much attention.Thank you, felipe for making this process so easy!

Ive lived here a little over a year. The location is super convenient, near 3 highways so I get to where I need to real quick. My apartment is really cute, maintenance is amazing and quick to respond! Theres been recent change in management. Im so glad Damaris stayed, shes always been so helpful!!

I never leave bad reviews but they deserve it. Management is so unprofessional & rarely answers the phone. The first day I moved in they gave me a key that did not work. I reserved the newly renovated apartment with stainless steel, but instead they gave me a unit with old rusty appliances. The dish washer rack for example has rust on it & they refuse to replace it. My cabinets smell like paint & the maintenance man brushed it off. I can’t even put my dishes in the cabinet because it smells so bad. Recently I was locked out of my apartment & they didn’t even have my spare key. Last week I had a wasp nest between my screen door & balcony door. Four wasp entered my apartment & I was terrified. I called the emergency maintenance number to notify them & they never returned my call. I went to the office the following day & the manager made it seem as if I was bothering her. Her manager had to tell her to call maintenance after I told her I wasn’t leaving until they removed the nest. A week later I found a wasp in my bedroom. I was never notified whether or not they had the key to my apartment in order to enter. I went to the office today after being gone for a few days asking if they had the exterminator come to my apartment. The manager was very rude & short with me when I asked her if they were able to access my apartment. I believe it’s not what you say, but how you say it. I have so many more complaints that I can write a whole essay about. Save your money & don’t move here. The photos I added are all from the first day I moved in & they haven’t even fixed it.

This is my first apartment. It was generally stressful with everything else going on. But the service provided was great. Isabella was so helpful every step of the way. Answering all questions on the phone & in person. She made she I got to view an apartment.I first came in on Saturday to start my process and it is now Wednesday and I’m able to move in. Very grateful for the help. Thank you everyone

This is my first apartment here in Houston and I can said its a really nice place, Ive been reading the bad reviews and what a shame for that stuff happen to then. Miss Melanie M. helped me a lot wit the information about the leasing and with everything! This complex got a really nice common areas, nice pool and big threes.

I am very pleased to have had one of the best experiences recently. I had an opportunity to view an apartment. Ms. Smith shared the various rates and was very helpful in giving me all the information needed. I was really pleased with her assistance. I give the five stars with much gratitude. JTHOMAS

No option to give Zero Rating.My friend and I recently had a terrible experience with the apartment lease people. We were interested in taking two units in the same community and visited their office four times. However, each time we went, we encountered a new problem.During our first visit, we arrived at 5 pm as instructed, only to be told to come back at 4:30 pm. The second visit was no better, as they asked us to come at 4 pm and then changed it to 4:30 pm when we arrived. On the third visit, they asked us to make an appointment for 4 pm, and we did so for a time slot between 3:30-4 pm. However, during our fourth visit, we arrived at 3:41 pm, and the lady was already speaking with other people in their own language, ignoring our presence. We patiently waited for her to finish, but when she finally came to us at 3:55 pm, she accused us of being late and said we had to be on time at any cost, even though we arrived within the agreed-upon time slot.During our second attempt to see apartments, they insisted on showing us despite our hesitation. They proceeded to show us the wrong apartments without even consulting us, which shows a complete lack of attention to detail and consideration for our preferences.We cant help but wonder if the leasing agent didnt like us or was just trying to test our patience. Either way, their behavior was extremely unprofessional and disrespectful. We would not recommend anyone to use their services for leasing an apartment.The lady with specs is the disrespectful person

My experience at Chandler Park was phenomenal, very elegant, and I loved that they are pet friendly. I would give them 10 stars ⭐️ if it was available. Ms. Melanie was very nice with a great personality and I thank her for making the time for us. The tour she gave us was very informative and I cannot wait to move in. ⭐️⭐️⭐️⭐️⭐️

Nice and quiet community, friendly and very helpful staff. The pool is mini resort beautiful with a jacuzzi and electrical grill. You will love this place. I know I do!I only did the review above because the leasing staff promised a discount on renting they did. But the new manager is very unprofessional. She acts as if she cannot come out of the office to speak with someone leaving the front staff to handle the business she should be handling. It took maintenance a week to come look at my washing machine. Dont even think about using the water, its hard and comes out brown. Goodbye Chandler Park 😒🙄

Worst place I have lived in. They moved me into a roach invested apartment, it seems like the entire complex has a serious roach issue. The pest control barely did anything and I had to set roach traps and Posin myself. You have to submit an emergency request for the slightest maintenance request before you even get a response and even after that it takes weeks to get any attention. The leasing office is always changing staff and so there is so much inconsistency in management, there is an issue with the gates almost every month so imagine not being able to enter your own apartment complex. The parking rules change very occasionally and so if you ever travel for a long period, your vehicle will most likely be towed. The walls are so thin that you can hear your Neighbours conversation. Break-ins are almost normal in this complex, my car plates were stolen I never leave bad reviews, but this place is so horrible that it feels like I would be doing a disservice if I didnt warn you. RUN

We took a tour of the complex and 2/2 apartment last weekend and decided to lease there because it was exactly what we were looking for. The apartments have a good square footage and a nice layout for the price, and it includes alarm system which is really cool. They also had a nice special that I was able to take advantage of and the application process was super easy. Our leasing agent is Jose and he was great! Very friendly, professional, attentive, and enthusiastic. Cant wait to start the new year in our new apartment home! 😊

My corridors are with total trash/stains and i wrote multiple emails and calls for 3 weeks and i didnt get any response and when i call back all i get is rude answers.I personally hate reviewing someone 1Star but in this case i have no options left other than this to reach to proper person to care of my issue.

I am extremely pleased with Felipe’s customer service. I’ve had an ongoing issue and upon arrival he greeted me and right away assisted me with the problem. He went out his way to even call me to follow up and see if the issue was resolved. He is very dedicated & good at what he does. I just moved into these apartments and had an ongoing problem with my keys but Felipe went out his way to make sure everything was working fine, I couldn’t be happier with his customer service 👏🏽🙌🏽 Thanks Felipe!!

My partner and I went to this complex over the weekend. We were very impressed with the way we were received and treated during our visit. The property looked clean and well kept. It’s definitely at the top of our list of possible new homes.

Felipe did an amazing job touring us through the complex. Really excited to move into this place. Just drove from Florida and it has been a whole week of exploring apartments.This one is a win for sure.

My time here has been a joy. Great location, friendly neighbors and I feel safe. The management has been more than helpful when Ive needed assistance. This and the cozy feel of the apartment has made this a great place to live in.

Great customer services always with a great attitude and ready assist me. Staff her is just awesome

We are staying in Chandler Park since 2019 and it is one of the best apartment communities to stay in. Special shoutout to Damaris (Property Manager) and Esabella for helping us in internal transfer to another unit within community and accommodated our requests for changes multiple times. Damaris even provided us approval from management for transfer to another NALS community apartment.Pros:1. Location is very near to all essential services like groceries, car service stations, school, restaurants, garden etc.2. Community is very spacious and has ample amount of light after dark. We usually go for walk after dinner and never felt insecure even during late night walks in community.3. Maintenance team is super quick to respond and resolve issues. Never had any issue with maintenance team.4. Although community is old, apartments are very well maintained and had no major issues.5. Dedicated Volleyball court and kids garden.Cons:1. Visitor parking space is limited.2. Clubhouse is available only during office hours.

I moved to this amazing community in April of 2019. My apartment is stylish and cozy with high molded ceilings. Residents go for morning and evening walks on the property every day. I find this to be a very peaceful and diverse community. The grounds are kept clean by the maintenance department. There is also a very nice park next door with a walking path and picnic areas. We have two very beautiful pools that look inviting and are always kept clean. Both pools have nice-sized grills and there is a small fridge to store your beverages. Let me not forget the dog park. I don’t have any pets, but I do enjoy sitting on my patio watching the pups play around in their park with their buddies. There is also a gym with all the latest equipment, and best of all is the Pilates and Yoga room! that is a separate room from the gym. This Pilates room is equipped with a large screen TV that is installed with guided yoga and Pilates exercises. Most of all my apartment is peaceful and up to date so that I am comfortable. I also have everything that I need within walking distance. The best features to me besides having an apartment with all the amenities that you love are the conveniences that surround the community. There’s the park next door, Star Bucks, Chick-fil-a, gym, ice cream shop and so much more.Through the years I have seen changes happen in the maintenance department for the better. They have an update portal to report issues and once the maintenance request has been completed an e-mail is sent to the resident confirming completion of the job along with a phone call from the lead maintenance checking to see if the job was satisfactory. That’s going the extra mile to ensure the residence that they care. Way to go CP Maintenance Dept.!!I’ve also seen changes within the office. The office staff, Ms. Melanie, and Management Staff Mrs. Damaris and Mrs. Latoria has always been professional, helpful, courteous, and respectful always. The management is fair and professional, and I can’t ask for anything more. Thank you, CP Management Team!The last thing I want to say to the readers of my review is to, Trust Your INSTINTS. I am saying this because If I would have relied on the reviews that I read to sway me as to where I choose to live…I would have not become a resident here, nor would I have the peace and enjoyment of this amazing community and all the goodness that surrounds it.This is a nice place to call home.

I received great customer service from the leasing agents and the assistant Manager. Latoria, Isabella and Damariss were great in taking care of me with my recent move. The apartments are really spacious, you will not be disappointed if you choose Chandler.

If you are considering moving to this apartment complex please consider again. The management here is immensely lacking communication skills, professionalism, time management, organization, and urgency. I am a current resident who has not even made it halfway through my lease and I have already experienced my personal property being damaged by a company that the management hired. Aside from my vehicle being hit and left with damages, the management and staff have done nothing to assist me with even getting a truthful answer as to who and what company hit my car. Not to mention, they have the video footage, but have refused to show me! It has been almost a month since my incident occurred and I still have no truthful answer from management to see what unprofessional company they have hired that could have damaged my property. At this apartment complex you will face issues with either disorganized management and staff, your personal property being damaged, your unit being robbed and many other issues that occur.If you are someone who wishes to be treated unfairly and belittled by a rude manager then this may be the apartments for you! I would not recommend this complex to anyone so if you are still searching for your home, please look for another apartment complex, there are plenty in the Houston area. I will most definitely be searching for another housing location far away from this one. I have provided a picture of my vehicle with the damages that were left to it all done by the unprofessional company the property hired, not a pretty sight and I would hate for someone to experience what I have experienced here at Chandler Park Apartment Homes.

I would definitely recommend everyone to move here. when you come just to ask you can feel the atmosphere of peace and tranquility. the people who work there are wonderful. I was attended by a girl named Daysi who speaks my language and who has a lot of patience. she explained to me step by step everything she had to do. The manager of the lease also approached to ask if everything is alright. If I had any extra questions. You feel that they care about you and that you are treated with the respect you deserve. I love knowing that I am going to live in a place where the costumer is important.

My 1st visit to the property was great. I wanted to see every aspect of the property and its amenities; the staff were more than willing to accommodate me. Upon move-in I walked into a pristine clean home! Dog owners will love this place - a ton of room for your pet to run, play, and do their business! Parking has been wonderful unlike what Ive experienced at other apartments in the area over the years. Im extremely happy to call this place home for the next 13 months!

I am usually just a quiet observer of reviews as I am window shopping for apartments. As such, I know everyones experiences can differ or be unique to their own circumstances. So I tend to keep a neutral opinion, and never feel the urge to comment.However, I must say, as a potential resident looking at properties i have never seen so many unified critical reviews that have been met with the same generic response. Some of the responses dont even match the review. Its as though they went copy and paste happy.Thats really a shame because there are a lot of properties in houston so these reviews can be a lot like reading a resume. So it doesnt take much to say ok on to the next one.Food for thought to the owners, it may be better not to respond than to just generically repeat yourself. It doesnt seem genuine and it leaves a bad impression to potential viewers who are looking for a place where they will feel safe.Customer service is a huge deal for me, but nothing compared to the safety of my family. As I read these reviews all I can think is, what if one of those scenarios were me and that happened when I was at work while my wife and daughter were there and they treated me like they treated these people.I feel like I dodged a bomb instead of a bullet. To the residents I feel for you, but thank you for making your sacrifices known, thank you for sharing and I hope things work out for all of you.

I went to view the property and I thought it looked pretty clean. The maintenance was out working, this was around 3pm they were cutting grass and cleaning the pool. The lady in the office was very helpful and nice! The unit that they let me view was a 2br 2 bath kind of small and all white appliances. I was told they have upgrades available. I also talked with one of the residents and she stated the property was pretty quiet and a nice place to live. Im considering putting in an application.

I have lived in Chandler Park for 4.5 years and didn’t have any issues. The location is great, close to alot of places. Every time I ask for maintenance they would show up and fix anything I ask for. It’s been a wonderful time here but had to leave because we purchased a house. Damaris and Latoria are great managers and their commitment and assistance is above and beyond.Thanks once again Damaris and Latoria.

My daughter live Tim these apartment when we go visit there is no visitor parking .Also the neighbors upstairs are always stomping and banging make noises they make false report to the office about my child who work and pays rent like everyone els there. she goes to the office calls the cop and nothing is ever done the only thing they do is always fine my daughter .The neighbors get away with a lot and The mangers never care only money hungry . I personally was looking to move ther but I changed my mind they never want to fix shot in the apartments for the amount of rent she pays . They paint over walls kitch sink always stopped up toilet always backed up. Also the prime t was flooded due to the neighbors on the third floor office mani Tao Ce stil did nothing but ride in a golf cart all day making free money must be nice .I fixing the report them to the Texas Apartment Association.

I broke my lease because of how absolutely disappointed I was living here. My floor wasnt level, had issues with roaches the entire time I lived here, it is impossible getting ahold of ANYONE and especially maintenance, they leave the office early all the time, every amenity is closed when you need it, the gate doesnt work regularly, my mail keys didnt work and took forever to get replaced. Now that I have finally gotten out of here they want to charge me for replacing the carpet which was already scheduled to be replaced. Worst people to work with DO NOT MOVE HERE.

Recently I had one of the best experiences I’ve had in a long time viewing an apartment. Miss Latoria Smith explained the various rates and was very helpful in giving me all the information that I needed. I was really pleased with the amenities. Latoria Smith was very informative and polite! Highly Recommend

Upon move in, you could tell this apartment was rushed. There was paint everywhere. Appliances were glued and it looked awful. I’ve been living here for almost seven months now. Maintenance is awful. I am constantly putting in work orders for the same issues. I have been having problems with my A/C since I moved here but instead of replacing it, they continue to temporarily fix the problem. The water in my restroom sink smelled like sewer for months. Maintenance consistently told me that my drain was clogged. One of the workers even stated that he unclogged. The sewer smelled continued. I eventually hired someone to check it out and was informed there was a sewer problem. Months later, they worked on our sewer lines. I regret moving here but don’t want to move because of my daughter’s education. The complex is attractive and peaceful. I personally haven’t dealt with any break ins. The trash compactor near my building is always overflowing. Parking is okay compared to my last apartment. Amenities are okay. The pool is often dirty. I love Latoya. She’s gets things done! Courtney is also pretty good. Just do your research before leasing.

The service here has been absolutely phenomenal. From the first tour of the apartment to getting our keys, Luisa has gone out of her way to make sure my experience has gone smoothly. She has keep up in contact with me to ensure my unit was perfect, any issues we had were resolved, and that I was settling in well. Highly recommend Chandler Park if you’re looking in the Energy Corridor area! I looked into multiple apartment complexes and the staff here made this the easiest move in experience I’ve ever had. The complex is incredibly clean and very well maintained. Every time I call someone answers the phone and gets me an answer immediately. No waiting or leaving voicemails necessary!

Its only my second month living here and I got my car stolen last night. Im very upset the reviews are true and it is not a safe place to stay there is broken glass all over the pavement where My car was parked. I dont feel safe and I couldnt reach out to anyone because it was Memorial Day.

When visiting the property we were very excited and obviously wanted to ask s few question about the property. When asking these questions the leasing agent Isabella Penoth she seemed to be very bothered that I would ask a question. Despite this I was very interested in renting with them and was ready for the application. I asked for the manager because I wanted clarification on the dates Isabella told me she is the leasing agent and I don’t need to talk to her manager at all.

We love our apartments front desk team! Thank you Isabella & Melanie for going above and beyond in making us feel welcomed at every office visit and in helping us with the leasing processes!

I recently visited the Chandler Park Apartments and I m very excited to move to this place . The leasing agent Melanie ,a sweet girl , very professional and helpfully. I like that , they are doing a very good job.

This apartment was very good when we moved in 2015. From there, It has only gone from bad to worse. Break-ins all the time. Anything to squeeze money out of renters. During moveout they charged $600 for obvious minor wear & tear in a unit we lived 4 years. when we moved to another unit we got burglarized. Managements change like day & night. After many complaints they have a night patrol. Lately they towed my car for trivial reason and charged $250. They are going after easy targets and quick money. They are not checking for unauthorized vehicles as we so often see cars without parking stickers. I wrote an email about my concerns more than a week ago and no reply so far. No security cameras at the gate as promised even after so many burglaries. This is the last lease, Not going to stay longer!

Literally from the moment I walked in, me and my son were greeted with smiles! Looking for an apartment is so stressful and you want somewhere that you actually feel like you can call home. So many other places that I have toured I felt like I was just a number to help with a commission check. Touring with Courtney was the best! She was super sweet and helped me find the best place to call home! The prices are very competitive in the area and I love all of the amenities! So glad I took the time to stop by! I LOVE my new apartment!!

Let me start off by saying that Ive enjoyed my stay here overall. Community is very family oriented which results in residents that are not too sketchy. Maintenance is always quick to respond and fix issues in my personal experience and the leasing agents are always friendly, helpful, and accommodating. The only issue Ive had with this place are my noisy neighbors who live above me (small children running around and making a lot of noise well into the night), and my car recently being broken into. It was really disappointing to find out that the complex didnt have cameras despite receiving communication about management making moves to have some installed quite a few months prior. Otherwise, I would recommend this complex to anyone looking for a generally quiet, updated living experience. Only reason why Im not renewing is because of a recent increase in rent.

This incident happened on June 20th of this year. I just came out of a 12-hour shift that day. It was a flood of water all over my apartment. I later found out it came from the water heater. I looked at the tag on the water heater it showed the last it was inspected and is 4/15/2019—that was over a year. I called the emergency maintenance to stop the leak. When they came in, they stopped the leak, and they told me to move all my furniture outside and my clothes. I have to move my damaged furniture by myself out with no help. I do not even have a bed to sleep on after I move my furniture. They let me sleep on the floor in a random apartment. The apartment didnt even have water in it for me to take a shower. I have to go to work the next day. Ill call my job if I can call in. They did not have any staff. I called Chandler parks office to vacate me to a different apartment or stay in a hotel because I do not have any water access. They refused. They told me to remain in my apartment. They will fix the problem. I told them they were wrong about what they are doing, and they still did not care. Hence, when I came back home, I saw five huge fans running in my apartment. I called them again due to the flood and no dont want to leave it, and it was so right after my lease went to end, they charged me for the carpet damage and extra stuff that I wasnt responsible for. Even before I leave, I discuss with them and tell them that Im not reliable, and they agree with me on the phone but when the lease is over. They charged me with a damaged bill of around $600. They didnt even give me a place to stay. I did not take a shower for three days without water, and one day without hot water. They had the audacity charge me $600. I am former resident , my lease was up in September. I do not recommend this apartment to anybody they treat me like I did not pay over 1000 a month for a 1 bed room apartment. I was letting they go at first until that 600 damage fee. I going to call my lawyer to file a lawsuit .

I was visiting for mothers day. I noticed it was quiet & gated & the gates were fixed & doing their job. I am pleased. Also, the covered hallways to the doorway entries are well lit. Great idea. Cowboy hat off to the designer & architect. Easier & safer when expecting deliveries & guests. Safe & dry. Its a very clean place, too; however, one small bag of trash got loose sometime during our visit. It was forgotten & the wind left a small trail, but it will be cleared promptly by the staff when they arrive. No pics this time. Ill add them next time.

Updates after living here for 10 months:pros: 1. nice location, 2. quiet communitycons: 1. Maintenance is horrendous, its been 2 months and still issues in my apartments have not been fixed during this time i called 3 times, visited leasing office 4 times and raised work order requests 4 times and also escalated to manager but nothing have done so far...2. break-ins - since last 2-3 months break-ins(both car and apartment) have increased significantly3. valet trash is hit and miss 4. leasing center staff is not helpfulLeasing center staffs service is very disappointing.We have been calling them since last 4 days about apartment inspection before signing lease and they have been postponing every day with new reason. We were trying to be co-operative due to Hurricane situation but I guess we taken for granted. even today, we called around 10.30 am and were told to come at 12 pm and when we visited property they closed it till 2 pm giving reason of staff meeting no one informed us,called us or emailed us about this development and we ended up wasting our time. Looks like we are working for them and have to make an arrangements per their convenience in our schedulesper their own corporate office they were supposed to be ready by Wednesday at least for an inspection.during application - After we applied no one cared to call us to update on status of application, i had to call multiple times to get status.Apartment visiting hours - are from 9-6 pm on weekdays but on one of my visit they closed door on 5.25 pm saying they need time to wrap upI have never experienced such service before in Houston not sure whats in store when we will move in.!

It is always difficult finding a new place to call home. Thankfully, the leasing agent, Daisy, was incredibly helpful! I am the type to ask lots of questions, and she never made me feel uncomfortable about it. I was very glad that she was the one to help me. Everything she told me was clear and concise, and with an incredibly positive attitude. Definitely looking forward to moving in

Worst parking issues. The staff is not friendly and always arguing. There are hardly any spots for visitors and this is a very big issue here as vehicles are towed. If your guests dont get a visitor spot and be ready to pay the towing fee even if its not your fault.

Melanie was absolutely amazing and beyond helpful! There was a flat tire that was not her fault on the gold cart and she changed shoes and proceeded to give us a tour in her flats! The complex is beautiful with lovely amenities!

Despite of paying very high rent, they rip you off in every manner. They charge for everything from blinds to bulbs. Please notify them 2 months before if you plan to leave otherwise they will charge you one month rent and will not consider anything you are going through. I was never able to see the manager in 10 months, completely inconsiderate and disrespectful. Despite of leaving with a clean apartment, they deducted $140 from my security deposit without even notifying. No notice will be provided to you to clean up some rubber bands/medicine bottles left by mistake, but you will be charged for sure. One of the maintenance guy dropped the pipe under sink on my dinner set and turned it into pieces, I did not submit expense report, I guess I should have.Despite of having policy to have leashed dogs, I have seen dogs without leash multiple times and even in the swimming pools without any administrative action.Its very hard to get mail boxes as they get hidden some where and you have to go to leasing office multiple times. I would never recommend any one to live there. There are multiple better apartments with less rent and better management.

I’ve lived on this property for 2 years, I really enjoy my home, when I have a maintenance issue, they’re right on it. the assistant manger Ms Lytoria Smith is the friendliest that they’ve had since I’ve been here, and Ms Damaris Zubiarrain the manager, the two are the “Best”, they listens to my complaints, and they are very approachable, and they took care the matter that I had in the past. I will be renewing my lease

These are great apartments. I recently moved out after having lived there for six years and never had a single issue with the staff. Their maintenance staff provides great service. The problems I ever reported got either fixed the same day or within 48 hours. Residents here are also really nice, no one ever messes up with anyone.In the six years I lived there, I believe I only got 4 incidents via email that had occurred within the complex. I never felt this was an unsafe place, there were a couple of times I accidentally left my apartment unlocked and nothing happened (Granted I lived on the third floor).The rent price is fairly competitive and perhaps cheaper than most apartment complexes on Eldridge Pkwy. but you are in the Energy Corridor area so expect to pay a bit of a premium.The amenities are good, they have a small-to-medium size gym with some of the most common workout machines. They have a playground area and two swimming pools. There is also a gathering room that people can use to have birthday parties or other things.Something to keep in mind is that Chandler Park has an agreement with AT&T and you can only use either U-Verse or satellite service here so if you have Comcast service, you will not be able to transfer over. This may not be a big issue for most people but is something to know about.Overall, I had a great experience living here. This was my first time living in an apartment complex so at the beginning I was a bit scared as I did not know what to expect but things quickly changed. I think if I hadnt bought a house this year, I wouldve renewed my lease again. You have everything within walking distance, a pub to hang out, Kroger, LA Fitness, lots of restaurants, and the list goes on and on.

They’re are on top of it!! The nicest people.

Update 12/16/20*** Warning ⚠️ about chandler park apt. ***MOVE OUT bill almost 1500$ for cleaning and damage, we cleaned the apt. And there was no damage. I was trying to reach out to them for the past 3 weeks no one want to talk to me about the charges I call them more 5 times, walk in 3 times and email couple times. Still no respond. This is a robbery specially at the time of COVID crisis. They left me no option but pay in full or it will go to collections.***From day one*** 2 years agoWe regret big time why moved here. Moved in on November 1, it’s almost 3 weeks haven’t got my garage key and dryer is broken going every other day to the office to fix the dryer and give me key, Cynthia front of me asking manager to get the maintenance guys nothing happen yet. If this will be like this imagine how would be the whole year we deal with this people. So far unbelievable experience with this management. Wish I knew I will never moved in here.

Its a horrible place to live. We came here just 20 days ago because of some stupid people suggestions. Its very dirty place, lots of roaches and bugs. Maintenance is horrible and its not at all a SAFE place to live. We have seen bullets on the car parking area, and hear crime alerts inside the apartment community very often. We regret staying here and are living in lot of stress every day in this apartment. I would never suggest this apartment to anyone planning to move now. Its a hole for the price they charge.

Great location! Minutes away from day care & Kroger’s. The entrance is very neat & so is the complex. One of the few complexes that still have a hot tub!The apartments looked so nice. I personally like their light-colored theme & the built in TV Space so I don’t need to mount the TV. Also, spacious closets. The staff are nice and professional, Marlise was very friendly and helpful.

I love this apartment. I have not had any significant issues with the apartment. I feel safe, mantience is pretty good. Theyve been fairly prompt answering any issues within 48 hours and when I did have an emergent issue when the office was closed I had a maintenance worker there within 20 minutes. While I was here property owners did switch and I have not had any issues with the new staff. Everyone is very kind and attentive when you come into the office. The only downside I have with the property is that there is random prices of trash around the grounds(water bottle, pop tart wrapper, shoe string, and other small things of this nature).

Very pleased with the tour that I did with Felipe recently and he was super helpful throughout the whole entire time. He also answered all of my questions professionally.It was very hot that afternoon but he still walked me to multiple units that I happened to want to see whichs highly appreciated!Thank you!

The person who gave us the information on the apartment was very rude, do not even say hi back to us. Some other people came right before us without appointment and she made us wait until she was done with them.

I would have given 0 star but there is no provision here hence I am giving 1 as I had a really bad experience with the management of this apartment. Maybe location is nice but when it comes to any maintenance or information, management people comes into picture. They are very rude and dont bother whether you would take their apartment or not.Day1: As per apartments website visiting hours were mentioned for Sunday till 5:00 PM and reached there by 3:30 PM but the lady sitting on the leasing office was not there she comes by 4:10 PM and stated sorry we dont tour after 4:00, I said i was here before 4:00 still she was very adamant and asked me to come next day. I requested her a lot but she didnt even listen.Day2: Then monday I skipped my lunch and went to visit the place during lunch hours as I am working too. I reached there and the lady (i dont remember the name) had shown me 2 apartments, i liked them and then wanted to take one for leasing as well but i requested to meet with their Property Manager if I can discuss anything about pricing or there was one apt which got vacant so if she could get that ready by this week. I asked leasing ladies please do something I will take your apartment right away if you could please get that ready bit early or let me request your property manager to do so. She was very adamant, rude and unprofessional. She asked we cant do anything for you there are other apartments too in this area you can go and take those with loud voice and rudely. I then stood up to complain about them to their Manager then she started shouting and said you cant meet her w/o appointment and all. She asked some guy (may be maintenance) to take me out of the office.I really had very bad experience and worried if a person who is coming to take your apartment if management is behaving like this before signing the lease how would the behave once you took it.Finally the Property Manager came out after listening this shouting and all and said I am in meeting right now cant talk to you but i will contact you.I am awaiting for her call though..!!

Very friendly and helpful. The property is always clean

The best property I’ve been on hands down. The manager, Ms. Alana and her team are always kind. They make sure that your needs are met promptly and efficiently. The Maintenance team is very organized and quick. Trash valet is great, pest control is great and they give tips on how to keep pests away. Overall, this property has convinced me to extend my stay.

Its been near to three months.. roaches problem from day one.. water issue. they have started few events and all but not that great.. and car parking is also pain here If you dont register then immediately your car will be towed. waiting to complete my current lease.

Multiple break ins, multiple car damages, management is slow to respond to emergencies or won’t reply. Don’t live here if you can avoid it.Edit: let me say something else, if you have to go to corporate to get things handled and even NALS doesn’t care about your break in, it is a good sign that this isn’t the place to live. There are 2 years worth of reviews on here (about 30) with grievances towards break ins. I understand security cameras are provided in the “common areas” but they don’t have them around the apartments, and if after this many break ins, I doubt they will do anything, but to reiterate or “affirm” me that my safety is important, but take no action. Yes there is patrol, but who are they, better yet where are they? Oh yea sitting in one location and not really paying attention. I’m sure there are some good ones, but how you gonna have this many in a year and still not make changes. I’m sure you’re nice people at heart, but I know things don’t matter unless it’s happening to you. This community does not need “affirmations”, we need advocates and action..Edit 2: I’m more than positive maintenance and others are involved. Too many times did maintenance come in and out without notifying me. How uncomfortable to think people are going in and out of a place you pay $1000 plus/ month and LIVE in, without telling you. And don’t piss management off, you’ll get random fees. It should be noted that a place that changes that frequently is not a good sign. Please beware

Went to this apartment to see a 1 bedroom. I walked in Leasing Office and was greeted with a smile and a warm welcome from all Leasing Agent. Property very clean and quite. If you’re looking for a safe environment and surroundings, these apartments are the place

Had a great experience touring Today. We will definitely apply, Isabella really made the experience that much better! If you guys are looking for good customer service definitely look for her!!

10/2019 - The grounds and the unit I moved into are amazing! I saw my floorplan and immediately fell in love. Luisa and Alana were also a huge help, and worked with me through all of the hiccups that inevitably happen when youre moving. I dont regret my decision to move here whatsoever, and Id recommend this place over and over.Update 11/13/20 - I’ve renewed my lease and still love it here. My only complaint now is the lack of adequate visitor parking, which I find to be completely unnecessary since parking is never an issue here for anybody. I see a sea of empty spaces for me all the time, but guests have to search high and low? I don’t want my guests to have to park outside of the complex just to see me after 5pm (which is when they fill), but money or whatever means more than that, I guess. I’d suggest getting rid of the policy or adding more visitor spots in more places. My vote is on getting rid of it though.

The system is much more powerful and the new managment handled well

Since I moved in Felipe one of the staff members has been really helpful and proactive, his costumer service is extraordinary, no complains with the whole complex and the apartment is clean and comfortable. Thank you guys!

Trying to charge me over $1700 after they failed to hold up their end of my lease contract in giving me a 60 day notice for move-out. I’ve called and even contacted corporate office to no avail. At this point I feel like they just want my money. No one in the office is on one accord they tell you different things constantly and the individual over charges, I guess Alana, is not responsive yet inaccurately charged my account. I was supposed to have an appointment with someone to rectify the situation in late October/early November yet no one has reached out to me. Please don’t move here it’s not worth the move-out headache. If there’s a robbery they’ll hire r*cist rent-a-cops for two days. The monthly charges make the “decent” rent not worth it. They wrongfully tow cars with visitors passes. I moved out October 27th, it’s almost December.

Ive been apartment shopping in the area and this was the best experience by far. Everything was very clean, the office workers were friendly, knowledgeable, helpful, and on top of it. I was really impressed by the professionalism. Great experience.

The people to relate with is Melanie, Felipe and Latoria. The apartment dont respond as soon as you want something done but can load you up with emails.i gave a 3 star becauseyou cant use the club house beyond 5pm a normal 9 to 5 person is still at work and they are even not there on sundays. Couple or more things they can improve on,other than that its a quiet environment.

Apartment community is well maintained but way too many break ins. Break ins are a common occurrence and the management does nothing to prevent it despite of all the complaints. Our apartment had a break-in 3 days back, everything got tossed about and we suffered a major loss. It happened between 6:50 pm and 7:30 pm on a weekday and our apartment is very close to the gates. The apartment security had come by and took video and reported it. Yet the management, didnt even have the courtesy to reach out to us.From my understanding , their standard reply to any burglary complaints We do currently offer a gated community with cameras throughout the main areas. We also offer a courtesy patrol company and a courtesy officer that lives on-site along with employees that live on-site. The whole gated community is a joke. Anyone could enter into complex by tailgating. And with the number of burglary happening , it could be said that the security patrol is very ineffective. Its high time they install security cameras throughout the complex if they really care about the security of their tenants. Guys please dont leave any of your valuables at home if you are not there!!!

I would love to give a negative rating to this place, but unfortunately I can not. The good review I did over a year ago was, because I was recently moved in and beside it, they have a promotion that they would give you the application fee back for the review. So, if you want to move to this place, check the reviews from people that at lease have over 3 months living in this place.My case was:I left on July 2nd (I supposed to leave on Jul 3rd, but I did it a day before) and the exact day I left I went to the office and asked to the leasing specialists how much money I owned them because of the 3 days I stayed there. Ok, she did the math for the 3 days rent plus water and other utilities they charge for. Good! I wrote a check and I pay them what I supposed to pay them. About 2 months ago I received a letter from a collection company, they were charging me $444 for a debt I never paid to Chandler Park. Immediately I called them and asked them question about that collection account. Of course I never had an experience before with this type of employees, because I have never had a collection account, but they literally treat people like garbage. I did not pay at that time because I needed to know what was going on and that told me they would report to the credit bureau (they efficiently did it and my credit score went down 57 points 🤬🤬🤬🤬). So, I went to the complex next day and the Latin lady who talked to me told me that I had to make an appointment with the accountant assistant and the closest day was 2 weeks after. Ok I made it.Two weeks later I went with this lady who was very kind I have to admit and she explained everything to me: 1st they charged me some little money for cleaning the apartment (good no problem) 2nd they charged me extra money for the 3 days I already had paid, because I stayed and extra month and I was out of my regular rate and my status was month to month that it was a little bit more expensive (completely fine the lease document said that) 3rd they charged me for 2 extra days because I supposed to leave on Jul 5th, even when I submitted my letter Of moving out on May 3rd, but you do not have to move when you want to, you have to move whenever the corporate office receive your latter. It means the corporate office received my latter on Jul 5th and I had to count 60 days after the day that received my letter (unbelievable if they are slow with the process you have to pay for it) and for that reason I had to pay 2 extra days 4th they had all my and my husband information new address, phone numbers and emails and they NEVER EVER call us or email it or mail us about this due amount. They never notified us (and of course I paid all what I owned them that was what I thought) and because we did not pay they sent it to collections. My credit was affected, I had to pay extra money in interest to the collection company, I have to lost 2 days of work and all what a received for the lady was an apology and she said that she would talk to the manager to suggest her some training for the leasing staff because they did not know what they were doing.And besides that during my stay I had problems 3 times with the AC and problem 5 times the AC draining.My suggestion do not move to this place unless you have to. There are so many other options around the area.//////////////////////This was my first review. I regretted I did it.I love these apartments. The size of the apartments, the common areas, the friendly staff, everything was great since the first visit. I would recommend this condom to everybody even more if you have kids and pets. When I received the apartment it was perfectly clean and neat. No complaint at all!

Love living here! Great location, friendly and helpful staff and the best amenities around! There are two great sized pools, an extra large hot tub, fitness center and Yoga studio, sand volleyball that gets used quite often and a huge dog park area. Anytime weve had maintenance issues, staff is on it to get it resolved asap. Our apartment is a good size, very quiet, plenty of natural sunlight, LOVE the over sized tub which makes for relaxing bath time, plus we get the hottest water around, its like our own personal hot tub. We always recommend Chandler to anyone looking in or around the area, no one can beat it for the price!

Its really a nice place to live in for the families. Lots of greenery (well maintained) play area within the community and wide roads.# Very friendly neighborhood.If Not Chandler Park, we would have missed to meet a great person like Carol - our beloved granny. She made our stay more joyful. A bold personality whom you can never forget.# Well MaintainedEmergency maintenance is very reachable and they are real quick. Even the regular maintenance have short SLAs and they are fast and perfect.# Thank you NoteI really like the way my concerns(about the apartment) are handled in the leasing office. Especially Courtney Matcek is our all time favorite. She is awesome, she runs that extra mile to please the customer (and its always). Thank you Courtney, all the best to you, reach up the new heights.Thanks to all the staff for taking care of us so well for the last 18 months.#Final NoteMoving out of this place will definitely get a feeling of missing The Home.All the best Chandler Park, I wish you to Top the list of -Houstons Best apartments very soon.

I have a hard time knowing where to start with this complex. I moved out this past weekend after being a resident for 1.5 years1) Awful and incompetent office staff and management. The emails that go out are unprofessional; nothing is addressed timely; no one answers the door or the phone. I understand Covid-related policies, but dont refused to answer the door for safety and then proceed to stand 2 ft away from me and share a pen. When I emailed in our intent to vacate in July -- I didnt received a response for over a week, even after multiple attempts to reach them for confirmation of receipt. Communication is terrible. Our initial application and lease were done incorrectly causing us to re-apply and rerun credit when we wanted to re-sign our lease. Our account was also over charged every month for lack of renters insurance, though I had an active policy and had emailed it to the office several times.2) The entire complex is trashed, garbage everywhere, tenants leave trash outside of their doors for days, garbage liquid is trailed up and down the landings and stairs from valet trash, valet trash is inconsistent and often misses entire floors for days -- good luck if youre living on the 3rd floor.3) I hear break-ins happen quite often, never to me. But I did have an experience with maintenance late one evening where they came banging on my door for a maintenance emergency that was called in except that I never called for an issue and there was no issue. When I opened the door to tell them there was nothing wrong, he demanded entrance and pushed on the door and when I refused he took off screaming down the landing. He then returned banging on the door and demanding entrance again -- after the second encounter, I called the police. Everything was eventually resolved with the onsite patrol officer, however managements response was hes not from America and his culture is different. THERE IS NO EXCUSE FOR DEMANDING ENTRANCE INTO SOMEONES UNIT, especially after refusal of entry.4) Upon initial move-in in Feb 2019, our air conditioner did not work for 4 days; they had to order a part that was completely missing from the unit. We also continued to find small hardware screws in our carpet for months -- probably a total of 10-15 screws.5) If you have a unit up against Eldridge Pkwy, prepare for a LOT of noise. The buildings are old and thin, you can hear ALL traffic including racing mufflers and any fire trucks/EMS/police.The price in which these units are marketed are far too much for the quality you are getting, the stress from the incompetent office staff, and the lack of peace and quiet. Also, there are no amenities (pool/gym/club house) available right now, due to Covid -- but youll still be paying for them.Update: After moving out of this complex, I waited for the return of my deposit or explanation why I did not receive my deposit. After 32 days, I received an email from the apartment with a bill over $1200. Cleaning, carpet remaining life, repainting, and replacement of the microwave (which was in working order upon move out). The bill required payment within 15 days or it would be sent to collections. Keep in mind that State of TX requirements return of deposit or an explanation why within 30 days of move out, so this was already late. I wrote a letter back to the office explaning their poor practice, that they were not acting in good faith, and that I should not have been charged for replacement of the microwave. They did not call or write back until the 16th day with a message stating that they would not be communicating any further and that I should contact their legal services. They sent my account to collections. $1200 + interest.DO NOT RENT FROM THIS APARTMENT COMMUNITY OR NALS APARTMENT HOMES. Bad practices, terrible customer service, and fraudulent charges.

Where should I begin.. For it being my first apartment the experience was worth it. The staff is very welcoming, it’s like having a second family. I love when you call maintenance they come right away to fix the issue. I love they have events at the complex to get residents involve.

I have lived here 8 months. After moving my entire life from Austin, I arrived to an apartment that was not ready to move in. Light fixtures were not up, dirty carpet, dirty bathroom, previous resident hair everywhere and, no remote for my garage. (and I still dont) since then I have had numerous issues but this one takes the cake.My kitchen has completed flooded from the sink. Dirty water, food and other black stuff has come out rapidly out of both kitchen sinks so much it has gone into the hallway. Both Friday 8/8, Saturday 8/9 (2x) I was told someone would be out to fix it and it was not. I dont know if this toilet water or what but the most disgusting thing is how the staff does not care. I asked one of the leasing agents what work orders that are so urgent that its taking this long to get to me? She told me I need to be patient and he is fixing a hole in a wall that has been out of weeks! Since I have been here their have been a lot of staff coming and going.Nearly every month there is a new leasing agent and even the management has changed but the customer service and attitude you receive is the same.Move in here and you will soon regret it!

Great living experience with awesome Apartment Life events... Movie night, game night, Wine nights and the list goes on. Safe and beautiful apartment complex with all the facilities like gym, volleyball court, dog park, free car wash, etc. Staff is awesome. Highly recommended.

I live here since last year and the experience had been terrible, all the personal at the front office hast the WORST customer service ever. The complex is insecure, everybody come in and out, bad maintenance crew, they towed my car with the proper sticker on the windshield and they tried to make me guilty of that, even when i deliver all the paperwork they request. I even had to pay for an UBER to go and pick up my truck that was towed because of their fault. Please look for a different place to live. There are better places out there were they treat people with respect.

I didn’t have hight expectations, but WOW. This property even has a volleyballs sand court which me and my son loved. Isabella really made us feel welcomed as soonest we walked in.

Chandler Apartments is a nice community to live on Eldridge Pkwy - Energy Corridor with near by daily needs stores. It is really a happening place. Latoria from leasing team helped a lot starting from leasing process and throughout the stay. I would recommend this community if looking for safe and a pleasant stay👍

Chandler parks has no security. They should use the money they charge for valet trash pickup and hire a few security officers . There are so many break ins,. The mail office was broken into, mails are stolen and just yesterday , apartments were broken into. It has no security. It is so bad that the thieves were able to steal two 65 inch TVs , without any rush. You come home from work and your home gets violated by losers. I am so upset and vexed .There are no lights in the parking areas. No lights in the hallways. Since NALS purchased the unit, its been down hill. The time has come for me to leave. This is the second time i have been a victim. The last time my car window was smashed during the holidays . Whats the point of living here. The neighborhood is supposed to be a family oriented area, but lately its a free for all, whereby your properties arent safe..Next you start getting scared to live in your own home.

I originally wrote a unfavorable review based on my experience being an apartment locator with a client who signed a lease here. I want to correct that as management as since addressed the misunderstanding we had and has since processed my invoice and followed up to make sure everything was handled properly. Thank you!

I would NOT recommend anyone to move into Chandler Park Apartment homes. On a Saturday afternoon my apartment robbed, my door was kicked in. It took over an hour for maintenance to come temporally fix the door, someone was supposed to return the next day to properly secure the door. It is now Tuesday and my door still has not been secured. I DO NOT FEEL SAFE here at Chandler Park Apartments. Seeing that the thief happened on a Saturday afternoon in mid daylight lets me know that someone here is watching me. I asked if I could be let out of my lease and the answer was a straight NO, I asked if I could be transferred and the answer was, It would need to be treated as a regular transfer meaning that I would have to pay an admin and application fee be moved, if management saw fit.I am very unhappy with the lack of customer service/care and the disregard that I have received. I feel very unsafe, and the staff has not made me feel any better. There has not been any email sent out to the residence about the burglary. Chandler Park Apartment do not care about you and your familys safety and well being, DO NOT lease any property here.

Original Review (7.1.21)Pros: Decent location in regards to the surrounding neighborhood. It’s usually pretty quiet and I never had any major issues with my neighbors. I have kids so it was nice being in walking distance of a park.Cons:1. Management Change – They change management a lot and with each change comes more rules/restrictions and new fees. Once they increased the monthly fees and didn’t send any notifications via email, but instead decided to tape an eviction notice on my door in the amount of $40.00. Mind you this was during the pandemic and I had been paying my rent faithfully before the 1st of the month (this is to avoid “processing issues”). This was very embarrassing and unnecessary.2. Safety – We received constant emails about break-ins, so I installed cameras in my apartments as a protective measure for when weren’t home. They have security/gates, but the gate broke a lot and security can’t be everywhere at once. I was located in the back of the complex, so before the “visitor lot” was created, it was easier to notice unusual cars parked in the area.3. Trash – There is a non-optional valet trash fee. The rules on how/when you can put out trash changed with each manager so to avoid any more random fines, I stopped using valet trash (but was still obligated to pay it on the rent).4. Moveout Fees – As mentioned by other reviewers, move out is a huge hassle. First, they don’t allow you to walk through with them, so you just get the move-out charges weeks after you’re gone. Secondly, they charge you for EVERYTHING they should normally be fixing when apartments change hands. I expected some “paint fees” because I did have children in the apartment and of course they are going to touch the walls especially when they were stranded in the house, but there was almost an extra $600 in fees added to my final bill. Ex: they charged me for carpet cleaning and pet fee. (I’ve never owned a pet in my life). When asking for proof, they sent photos of a clean carpet but stated contractors pulled-up the carpet and saw stains on the concrete (but they don’t have proof of that). If you don’t pay fees in 15 days, they send it to credit/debt collectors. They don’t answer phones or return calls when you leave a voicemail, and take days to respond to your emails. Luckily my parents helped me pay the fees so that I wouldn’t ruin my credit, but others aren’t so lucky.Overall, DO NOT MOVE HERE!!!! There are plenty of other apartments in the area that have the about the same rent, I only chose these because it was a last minute move and I couldn’t research like I needed to. Lesson learned.**************************************Edit: (Response to Owner) (7.27.21)1. First you are right the eviction notice wasn’t $40, it was $55 however it was still placed on my front door (See attached photo of notice)2. Yes you sent an invoice, but there was no physical evidence to show that they pulled up the carpet and saw pet urine. You act as if contractors don’t just put down random prices, knowing someone is going to pay it. And I guess at this complex it’s always the tenant and never the management.3. Why contact you now when everything has been paid off? You didn’t want to answer phones beforehand, you just wanted to let the 15 days pass and send me off to a credit collector.

The management is horrible! They try to screw you over any change they get! They don’t return calls, my lease agreement was wrong and they didn’t want to show me the apartment before moving date because it was not ready. Due to this I have to canceled movers ($80 canceling fee) and Now they changed my rent rate saying that I changed the moving date. When they didn’t not have ANYTHING ready a day before moving date. Unbelievable!! I’ve read all of the bad reviews but I thought I should give them a chance But nooooo it’s all true. Do not get an apartment here management is the worst! I’m sorry that I have to deal with such unprofessional and just plane rude people.

Apartment: I paid $871 for a 1x1, second floor. The size and amenities for the price is great, and I dont feel cheated. The majority of the appliances worked, never could hear my neighbors through the walls, and never had a bug issue. Maintenance are nice people, but I had issues for months with my alarm system. The dish washer was broken when I first moved in but they fixed that in a day. They are always prompt.Social: They offer a few social events, but I only ever attended a few. Mostly families here that are quiet and stick to themselves. They have a few nice bars in the area due to being the Energy Corridor, but people are generally older than me. I think Ill be moving into town just to be around a younger crowd.Parking: I lived near the back so never had a parking issue.Safety: I never felt in any danger. I think a car was broken into once or twice, but the gated community and good area really prevented this from being a constant worry for me.Traffic: Its about ten minutes to either highway. But in the weekdays during traffic hours...it takes almost 30 minutes to go East on I-10. If thats where youll be driving...prepare yourself to wait in traffic. This is the second of the major reasons Im moving out of here.In general I recommend this apartment complex to you. Its a nice place to live and in a nice area. Easy access to groceries and shopping. A nice trail for running/walking just a few minutes away. A park a walk away for kids. An LA Fitness just around the corner. If youre a newlywed or have young kids I definitely recommend it to you. If youre a bit younger, then I would only recommend it if you have a lot of friends in the area, otherwise youll probably end up driving to meet them elsewhere a lot.

The leasing Manager was very helpful, she efficiently provided me with all the information I needed and got my application approved really fast. Thank you Ms. Isabella

At first i was excited about looking and leasing here.But was turned off by unknowledgeable and lack of welcome I was getting from Ms. Cynthia. she was confuse bout what apartments was available. her tone was a I dont care attitude and she keep asking office staff to help her with everything to assist me a huge turn off. Latoya and I think her name was Courtney was very helpful and courteous. They was very attentive to show me the best apartment with great prices and my needs and followed up through out the process to get me to change my mind about leasing with the chandler.The apartment and the community have everything I wanted and need but one bad apple can spoil a bunch. I havent decided on if I wanted to move in or not. But I am thinking about it do to the respect and the care from other team players

Excellent staff member but not all, Alana, and Damaris are super nice in this office, I was out of water during hurricane Uri and Alana went above and beyond to provide me with some water she was a lifesaver. I cant thank her enough for her excellent customer service. Also, Damaris, shes such an amazing and caring employee, I was shivering out waiting to pick up my document when some rudeness staff member came out from nowhere to tell me we are close without caring about how long I was standing in the cold weather. But Damaris came to my rescue, thank you, Damaris, for your excellent and professional customer service appreciate you.

I have never regretted living in an apartment until this one. We spent the first month without hot water, even after telling management; the solution was to allow us warm water. 2 months later we now have hot water. After the washing machine broke and flooded the apt on the 3rd floor which took 5 days of living in a bouncy castle to resolve. Then the AC went out and we were told that they knew it was gonna break bc the parts were super old and we had to wait 4days to get that fixed so my spouse and I lived in a fan fort for better half of a week so as not to sweat to death, then was greeted with a 300+ electric bill!!! Ummm how 🤔 we have no AC. And now this last week, 2 of my friends cars have been towed when visiting me for a few hrs and cant park in visitor parking because residents leave their busted vehicles there forever...... and the complex leaves the gate open at night for the tow truck and whoever else wants to come in... if you have read this far please 🙏 for the love of all thats holy rent somewhere else.

We moved to this apartment because the environment was clean and the management team were very professional and know what they were doing. The security was great so we felt safe but ever since N.A.L.S. took over, everything is not how it used to be anymore, the environment is not clean ,everywhere is dirty, they dont respond to maintenance in good time, their management team are not professional and look like they dont know what they are doing, nobody feels comfortable with this apartment anymore. Greystar management were the best and we will miss them for their good services .

Isabella P. was such an outstanding consultant at Chandler Park Apartments. She was very knowledgeable and helpful throughout the process. Her presence was welcoming and she was thoughtful. Thanks Isabella for taking time and demonstrating patience!

UPDATE: 12/15/2020Again I warn you. DO NOT RENT FROM CHANDLER PARK APARTMENTS in Houston,Texas. They responded to my review and lied about sending me photos. Not one photo was sent to me. The invoice was sent. It was not signed. THE CARPET WAS NEVER DAMAGED. Also, if you decide to move here. DO NOT TURN YOUR ELECTRICITY OFF UNTIL AFTER YOUR MOVE OUT LEASE DATE. I used $2.24 of their electricity which was from the refrigerator running. They charged me a $50.00 fee for using $2.24. Be careful people. I have already emailed them and told them to stop harassing me with petty fees.I am writing this to help and warn you. I was a resident for 1 year at Chandler Park Apartments. Upon entering Chandler it looks beautiful. But dont let that fool you. I recently moved out and was charged $283. They charged me for carpet cleaning ($119). Carpet cleaning is routine maintenance that they should do anyways for their tenants. Especially for the amount of rent I payed. The carpet was NOT damaged. I also vaccumed. I have called and emailed 3 times. They give you 15 days to pay and contact them before it goes on your credit report. I have tried to make contact. No answer. No email back. PLEASE save yourself time and money and go elsewhere. They have purposely ignored my emails and phone calls. Dont let the generic message they are going to copy and paste fool you either. The phone number and email they are going to reply with has already been used by me to contact them. My former neighbor Jacky Hao also left a review similar to my experience a month ago (Read it) Everything is true. I have clients, coworkers and friends that want to move to Chandler Park Apartments. But I will and have told them and showed them how Chandler Park Apartments does not value their tenants. 2020 has been tough for alot of people. I was never late for rent. Please find else where for yourself and love ones to reside. If they delete my review I will copy and paste again. You have been graciously warned.

Ive had the best experience here at Chandler park. The grounds and facilities are immaculate. Work orders are done in a very timely manner.The staff here is very friendly & professional & treats you like youre their #1 tenant. If youre looking for a safe & friendly environment, I would recommend Chandler Park.

Working with the management of Chandler Park and Amarilis has been great! You can tell that they really want their residents to have an amazing experience. I love that they include Apartment Life onsite, with free events and goodies that neighbors can participate it.

Stay away!!! Management staff will make your life much harder. Cynthia hung up the phone on me twice just because I am telling her I cannot find a package that UPS delivered to the office. Last week they left my husband standing in the office and went to eat their lunch in presence of the manager for the same reason, packages missing. This is the most rude and unprofessional staff you can ever deal with. I have to call several times to place a maintenance request because they forget, and it takes weeks for maintenance to be completed because they miscommunicate information with maintenance team. They have all kind of wrong and missing information. We have been in continuous frustration since NALS took over the management. Everything became worse, amenities, maintenance, service....We regret renewing the lease here which we did only because of the landscape.

I would not recommend this apartment to my worst enemy. Upon move in, I discovered a huge cockroach problem. The leasing office responded by saying “there appears to have been a note about that issue on the unit, but it didn’t make sense to remedy it while the unit was vacant.” Are you kidding me? So you wait for me to move in, sign a contract, and then you try to fix the issue. Fine, I stomached a year of that and upon move out, they send me a notice that they’re charging me $1200+ for cleaning and vinyl replacement which I’m clearly at no fault for- I cleaned the apartment thoroughly upon move out and left the apartment in great condition. I received no move in or move out condition form to fill out. Being my first experience moving out and living alone, I didn’t have the foresight to take pictures to document many of the above issues. I’ve tried calling the office multiple times to discuss this issue, and they continue to tell me that I will get a call back, which has never happened. I’m now at a point where I can only pass on what I’ve experienced to unsuspecting prospective residents, and I urge you to steer clear of this complex.

The only reason I gave a star is because I cannot leave a review without one. I am a CURRENT resident. I have been here since May 2020 and we were told our unit was “ready for move in”. Upon moving in our hot water heater, bathtub, washer, dryer, and dishwasher was not working. I informed the office that i am pregnant and I needed everything fixed before my baby because due to COVID I will not feel comfortable with Maintanance coming in our unit. I also have a medical disability and have a service dog. They still charged me $686.30 in pet fees which violates my federal rights. It took them 2 weeks to remove the charges but it came with hassle and rude employees to deal with. They also LIED and said I didn’t pick up my pet feces but there were 3 people, 1 Maintanance man and 2 property managers that saw me and that I spoke to. The gave me a $75 charge for that and a lease violation for “accusing” the staff of lying. They are so unprofessional and I WOULD NOT RECOMMEND ANYONE TO LIVE HERE. They need new management with better attitudes and that can be honest. I will also be filing harassment against them.

I overlooked the review on breaking and signed my lease, but now I also had breaking in my apartment, this is not a safe community for sure, and breaking becomes too frequent. And this is not just with us but heard this happened in my unit week back and now not surprised if this keeps happening every week.I must say it is management fault since after too many breaking they have not installed CCTV on car entrance gates.Otherwise, this is a good place to stay.

The worst management I ever been to. I lived in apartments my whole life and when I first walked in there it was bad from the start. There short staffed and I had to wait at least 20 minutes to talk to someone when I had to go in there. And after I moved in I got the 200 dollars off for the look and lease and everytime I logged on to the site they had changed their look and lease for 400 dollars off and back to 200 dollars off then they had half off first months rent.. very inconsistent and unfair. The maintenance team also entered my apartment before notifying me or giving me a notice they would enter while I was at work and I come home finding a piece of paper stating they came in. Also the water was only one temperature in the shower, it didnt get cold or hot, it was just warm, they said nothing was wrong with it. I also got robbed while I was at work and got a police report and they couldnt do anything about it, they didnt care I got robbed, they didnt say sorry or wanted to help me on the situation. Instead they insisted to leave a notice to vacate and pay the additional months rent. I had got robbed 4 years ago in a different apartment and my family and were able to break the lease on the next day. I would never recommend this kind of managment on anybody. They also charged for cleaning of bathroom and kitchen and they werent even dirty. I thought thats why we pay for deposit for cleaning and etc. I also never had to pay for extra cleaning. I lived in apartments in different states and that was outrageous.

UPDATE: The property manager responds to these reviews stating to contact her in order to resolve the issues but she fails to mention that she is never available. She doesnt work weekends and is always in a meeting when I call. I have had better luck getting in contact with her boss located in California.At first glance this complex seems great but you will quickly learn that it is not. There are numerous break ins and management seems to do nothing about it . No email is sent out to inform other tenants of these instances taking place. I live on the 3rd floor and have had a roof leak for almost a year, anytime I report it management they come up with an excuse for why it isnt fixed. The office turnover is horrible. This place use to be great but has gone down tremendously and is not worth it.

Maintenance and security of this apartment is just not failing to disappoint any further.Keep raising the request and they will keep deleting it from their system without even addressing the issue.I regret extending my lease . The only thing they are really good at is giving excuses and turning deaf ear to your complaints. Simply cant wait to get the lease ended.

I literally just got off the phone maybe 10 minutes ago, and I dont ever leave a google review, but I am not renting from this place.I called to get more information, and the front desk was extremely rude. I am moving from out of state, and the front desk cut me off 4-5 times, and was very condescending. I would repeat things back to make sure I was understanding and I heard as I stated before multiple times multiple times. I told the front desk that I will not be applying because of the terrible customer service. She was rushing me off the phone as well, and I did not feel comfortable even spending my money there.She was the rudest front desk person I have ever dealt with. Very condescending, and did not want to answer my questions, since I couldnt view the apartments in person until I moved in.

I lived in the apartment complex for 3 years and never got broken into and lived relatively safe during my time.Also, if you dont have to deal with maintenance or the office staff than its ok.However, maintenance has always been not great. They have left my back door open and lights on and stuff behind after they enter the apartment and it just shows they have no training.The office staff has changed so many times and have always been unreliable but this current office staff has to be the worst. Just recently on my move out I kept calling asking for a list of my charges and it took several phone calls, yelling, and finally going to the office to get what I needed. On top of that they were trying to charge me on utilities that were paid 2 years ago saying that I didnt pay enough in 2017. When I asked why, they said that werent here when it happened so its not their issue and told me there was no one to corporate to talk with.So if you can make it without talking to the office staff or having maintenance requests then it could be a halfway decent place to live.

Guys, please dont take these apartments. There are multiple break-ins happening in this community. Building management does not take any action. Most of my friends staying in this community have been robbed. All are suspecting the maintenance people who are tipping to the robbers about the outgoing tenants, and these incidents are happening within 1-2 hours time. Lot of people lost their valuables. An appeal to the existing tenants , please do not keep jewellary or money in your apartment. Police is not taking any action other than giving the case file.

Safety has gone as bad as it can get, frequent break-ins are happening. I, myself had a break-in in my apartment. The other day during my late evening walk, I saw a car with busted rear window glass. Their hired security cant do anything to reduce crime. However, lately they do get one thing right... getting long-term (5+ years now since my wife moved in here) residents car towed for being double parked, only if the tires are nearly past the white lines. Isnt it amazing to find your car nowhere after getting ready for the office in the morning? Well done Chandler Park! Maintenance folks are hardworking, but understaffed. So, maintenance requests may take several weeks, even months before getting resolved. The apartment complex used to be good... not anymore. In short, DONT RENT HERE! PERIOD.

Over the years I’ve stayed at multiple apartments within the energy corridor and Chandler park is by far the worst. My lease came to an end and I’m trying to transfer to a new unit . Alana, the assistant manager asked for my dog’s shot record . My vet and I have sent her multiple copies that she “didn’t receive “. This is such a simple task yet seem like an impossible one for them. I’ve came to the office almost everyday and still nothing has been resolved.

Please you guys should avoid these apartment, they lease office is very unprofessional, they don’t answer their calls. Very unsafe place to call home, I came back from work on December 30 2021 and saw my apartment was opened, I called they police but no one showed up. I informed the Appartment to change my key, they refused. On 1/12/2022, I came back from work, I saw that someone opened my Appartment door and went inside my apartment without my permission drop off my package that I ordered from Amazon. I called the apartment and informed them what happened, they put me on hold, until now I haven’t hear from the manager. Plsssssss avoid these place. I’m going to look for another place. They don’t deserve 1 star. I very scared right now to even sleep in that apartment because someone have my key.

I have stayed here for a few years now and I love my apartment. The new Manager Elizabeth is super nice and accommodating! I hadnt planned on renewing my lease before the new manager but now Im considering it!

I generally feel that chandler Park apartments is good. The price for 1 bedroom was reasonable. This place is so relaxing and office staff Ebony was helpful ! The place provides a convenient commute to office. I look forward to a long stay, and hopefully bring my mother and make it her best place as well.

Poorly maintained property, theres constant trash in the stairwells and the parking lot. No side walks for residents walking to park- huge hazard for pedestrians and drivers. The apartments are not well lit. Further, customer service is trash!! Rude property manager and assistants (Courtney, Latasha, etc). Courtesy or respect is not given to residents. There is no follow through. They are completely unorganized. So over these apartments!

Felipe is the guy!! I was amazed by his service and knowledge. Made my move in easy and quick. Ask for him, he is very professional.

Management should keep trained and motivated staff at the front desk. Leasing agents on the front desk are incapable and least bothered to do pay attention to anyone.I wish to speak with the owner of this property

There was a leakage in the bathroom ceiling on September 23rd and till date no one came to fix it. Whenever you go to the leasing office they will say that someone will come to fix it later on, but no one will ever come. Its been 8 days and no one ever came to fix it or even look at the damage.We are extremely disappointed with the level of service and response displayed by the staff at the leasing office. They just don.t seem to care.

Drew here,The robbery incident shocked me and whats even more surprising is that the security came an hour later and cops dint even show up. The problem just doesnt stop here, the management had arrange a meeting some 7 months regarding the installation of camera in the community, But i havent seen any cameras anywhere else (except a couple of CCTV near the leasing office). There is also no proper lighting near the volleyball court and few other areas in the community, which looks inviting for robbers. Few of my neighbors submitted reviews on the site but we are getting an automated reply to contact the property manager. We already complained to the property manager, but nothing ever happened. I sincerely hope that its time for the higher management to take matter into their hands and do something such as that we could live peacefully.Thank you and have a great day!

I lived at Chandler Park for a year. The apartments seem nice at first glance, but are not as they seem. There is a problem with moisture. There was a mold issue when I was there and residents received an email saying that not all mold is bad because some mold allows us to have cheese and beer which is ridiculous. That kind of mold isnt growing on walls because its wet. My apartment was damp constantly. There was a lot of domestic violence. I had to call police in an instance where it sounded like a woman was about to be pushed down stairs. The trash is not picked up over weekends so it overflows. The gates are always broken and left open. The office staff is hit and miss on helpfulness. Some are great and others are not. I would think twice about moving here. You can live somewhere better for the price.

This is the worst experience I have ever had with leasing. The leasing agents are very rude and very unhelpful as if they dont know how to deal with people. They gave me a very hard time just to get a package from Amazon that was deliveredyo the office!!! Evenmore, they are not aware with there system. They would charge me a month to month payment only because they didnt realize I already renwed my contract. Not to mention, the community is not clean and the service requests are not on time.

The grounds and the buildings are lovely and thats the only thing that the star is for. The customer service is atrocious! Plus, from the reviews left, your place can get broken into and the attitude of the property management is Oh well. Terrible!Update: See that response below that I received👇, it is the same generic one that is posted on many other bad reviews left by residents or prospective residents; give or take a few words for fluff. If you try to call the number (as suggested), no-one answers. If you leave a message for a call back, no-one will call you back. Read the reviews on apartmentratings.com and apartments.com. There are reviews going back five years and they are just as horrible. I left a review of my terrible experience when I visited the property in July, 2020, and got the same generic response to call.

I really like this apartment complex. Damaris knows how to treat and make customers feel heard. The maintenance people work hard for keeping pretty and shiny. I do not want to leave but the rent was raised too much.

Chandler Park is one of the best locations ive experienced so far. Luisa, Ana, and Alana have all been so nice to me and my family and have worked hard to help me with issues Ive had. I definitely recommend checking these apartments out! Ready for move in!

I just wanted to say thank you to jahmilyah and property mangner working very hard to to get my application process. Overall the experience was awesome from the begining to the end. Unfornately the application was cancel because i wasnot able to contact agency on time. I have finally was able to contact them to get the issue resolve. Me and my family decide to move in october. I hoping chandler will have availbilty during that time. The apartments are very spacious and upgraded and clean and well maintain. Chandler apartments been here close to 20 years im amazed how great they look. I highly recommend this place, they satff are honest, hardworking and patient.

Wonderful persons working on the leasing office and excellent customer service. The property is really nice, Isabella help me with all the question and concern I had. Definitely recommended.

I am a current resident here at chandler park, My name is Luis I been here for over a year. This is my 1st time since the Covid that I have entered the office an I must say it was very refreshing to have someone great you with lots of joy, I really want to thank the young lady Carolina in the office she was so kind an helpful with guiding me through our portal that I have never used since I moved in to the property. But the fact that she ad knowledged me an greated me very kind and was very attentive to what I need I truly recommend her to who ever goes into the office. She is the go to girl very helpful humble great customer service. Thank you again.

Have a pleasure to work with Ms.Cynthia. She is very professional and the property is beautiful. I choose to sign a lease immediately because of the architecture of the property, the affordable pricing, the ladies in the office. Also, a bonus was the the fitness center where it gives you an opportunity to have your own fitness instructor.

Apartments themselves are fine but good luck filing any sort of maintenance request. Every single time I have called one in, I had to follow up and no one has any idea what I was talking about. Communication clearly is not important to management.

My wife Sara and I have recently moved into Chandler Park Apartments homes.We are very excited about living here, we think its a wonderful community.Services rendered have been wonderful, especially do to the Assistant Manager - Courtney Matcek. She has been so attentive to our needs and wants, making us feel very welcomed in our new home.Thank you Courtney and Chandler Park!Sincerely,Jose Luis Alvear

I am very disappointed in this apartment complex. The leasing staffs don’t know what they’re doing. They love towing cars but can’t take care of all the roaches, mice , and stinky water in their buildings. NEW STAFFS AND MANAGER who love doing their jobs and listen is what needed.

Melanie was amazing and helped me get though the onboarding process flawlessly! This is my fist time at a community like this, so I was unsure of what to expect. I can’t wait to check out the pools and gym!

Daisy was exceptional! I came apartment hunting and was overall impressed with her helpfulness. She gave plenty of information enough to convince me to move in here someday. Hopefully she will still be there when the right time comes:)

I actually came to tour these apartments and all i can say is absolutely AMAZING. The space, the living, and the area are all great and not to mention the staff. Jose was great and very informative. I really cant wait to start the new year right living here.

I have put in several orders for my dryer to be fixed and the maintenance men do come and fix it immediately, but i still can only put 3 items at a time in order for the clothes to be completely dry. Not to mention on day 1 of moving in there was not a dryer in the apartment at all!Just recently, as in yesterday, upon entering my apartment there was an alarm going off and it just so happened to be mine. I called the office line and left a message assuming that someone would call me back but NO ONE CALLED. If i could hear the noise from outside of my apartment just imagine how loud it was on the inside. I waited 2 hours for someone to come before packing a bag to leave the apartment and still no one came. This incident happened around 8:30pm.Called the apartment this morning to make them aware and Courtney said that someone came last night while i was gone to shut the alarm off. Still, no one called this morning to let me know nor did i get a call last night. Her reason for me not getting a call was because non of the maintenance men speak english very well, not knowing that i can speak and understand spanish very well!What would i have done if i didnt have anywhere else to go or money for a hotel? The only thing that she could tell me was that a work order has been put in. So unsatisfying and just a horrible experience to say the least. Had to put one star in order to post this.

Apartments are spacious and community is child friendly-that was a big plus for us to decide. The big walking park is just behind the apartments. Plenty of shops close by. Staff was very helpful and responsive, we were able to move quickly there. Thanks a lot

I just moved from Miami. The condom is amazing, and the staff at the lease office is so friendly and knowledgeable. Mrs Cinthya was great and she waited 2 weeks for a document I was missing. The amenities are awesome with huge pools and bbq area. I love it!

I lived in this apartment for 10 years and the management got changed sometime within last 2 years. The new management was horrible and too many break ins happening in this apartment. They gave me very hard time while moving out even after living here for 10 years. The lady who is one of the leasing professional is doing make up while the tenants are waiting for her. The new management always gives false information and STAY AWAY from this community. TOO MANY BREAK INS in this community and management does not care about residents problems.

This was an amazing experience for me as an interested future tenant! The Apartment consultant , Jose Velez made the tour an experience to remember! He answered every question I had! And knew the information like the back of his hand! I am definitely going to spread the word and become a resident in this complex! After looking at 3 different places today, I’ve decided this is the place! It felt like home!

Horrible new management, maintenance staff take forever to fix anything. Pretty property but lots of break-ins and plenty of roaches. The new property manager Steven does nothing at all for the property but sit at his desk all day, leasing staff are lazy. I would not consider moving here.

Worst apartment complex, very bad management systemI wish to rate zero starsalways asked for repairs, never respondedThe office team is unfriendlynot safe area. I cant wait to leave this trash complexdirty apartmentsRoaches 🐜washer and dryer very oldWater has a bad smell

Had a great time at an event hosted by Aver and Avery. They did a fantastic job with making everyone feel welcomed and joined us in the celebration. They bring FUN back to the community events. I wish them all the very best for future events.... lchaim

Stay away from this apartments. At least 3 days in a week the main gate wont work which will be always open and a risk for non-residents to enter in to community. Maintenance work orders takes more than 10 days irrespective of the priority(including Washer/Dryer not working or water not draining in the bathroom). No community events like Halloween, Good Friday, or Easter egg competition etc., Leasing office staff is not friendly and dont care about the residents any more. This is happening since the ownership has been changed recently.

I have been living at chandler park going on 1 year. Never paid my rent late. I call in for not having no hot water months ago and no one came to fix it. I ended up fixing it myself. The hot water went out again and still no one came to fix it. Imagine it’s cold out and I have to go to work so I’m bathing in cold water. During this whole pandemic our gym, pool etc is close FYI other building pool , gym are open up with social distance rules in place. They are still charging us the same rent and not a dollar less. This is very unacceptable and I’m tired of complaining with no solutions.

I was searching apartments on eldridge parkway and visited this place. The apartments are nice and spacious. The leasing staff is very friendly and helpful. I have been really impressed with Marlies Fernandez (she helped us go through all the process of leasing and moving in. Ask for her if you plan to visit this apt you cant go wrong).

This management group (Nals) is terrible!!!If you want to rent in a place when the office assistant anwsers your emails after 11 days...this is the best place of that!Multiple calls, emails and nothing!Poor management communication towards residents. They spam with a lot of emails without importance but when you try to get good responses from important topics they never respond.Chandler Park Houston TX

Staff are kind and patient. Prices are reasonable and the place is beautiful. Nice neighbors and homes are well maintained. Only qualm is that the maintenance team is slow to respond so you have to stay on them. But otherwise great place to live.

Its a nice and safe place to live. Staff is so helpful and kind. Good community should consider for living.I still live here their service is terrible and so many burglaries happening. We are waiting for our lease completion so that we can move out. Not even worth of one star

If I can give the half star I would . I had not even moved into this apartment the leasing staff Jose is already very rude to me because he is not getting commission on my lease. Since I got approved the changed leasing staff twice. Am not going to live here even not even because I have been approved horrible customers service . Jose walked out on me to the managers office and never came back till I decided to leave

Melanie,was outstanding and had all of my paper work ready to go on arrival great service with a smile. The staff at Chandler Park is outstanding and professional.

Wow... Was ready to give these apartments a chance but when you see SO MANY reviews of break ins in cars AND APARTMENTS.. No. No one can live comfortably like that. Then the one with the own staff/security telling them to call 911 when they reported their neighbors apartment being broken into.. lol what a joke. You can have the nicest landscape but without security... Thanks for the heads up reviewers!

Another bizarre situation in which we got zero help from the management.. Our car was stolen from infront of our block and its been three weeks but still no response from the management. If they want to help it would literally take one hr of their time using video footage(god knows if they really work).. Manager here doesn’t even bother to talk directly to us even in this situation.. Breakins is what I thought is common here and now this stealing of Car is even common in this community..More breakins and nothing is being done by management even after so many complaints..

Where do I start?Lets see, They charge you for pest control but dont offer, at the minimum, to do the first treatment for free. We were charged a bogus fee of over $200 when it costs less than that to call pest control on your own!!!We have called them more than 6 times to fix the AC in our apartment and its still broken! When we complain we are told that we set it too low, at 75°, smh. We are currently sitting with our 16month old in an 86° apartment! Dont get me started on our mailbox. Its been months since it was broken into and we STILL have to go to the post office to get our mail!

As soon as N.A.L.S. took over in the middle of my lease it was really awful! The garbage was stacked up next to the dumpster for ever and the property wasnt nearly as well cleaned. Someone hit and ran on me in the parking lot and the hottub was always broken and dirty!Greystar was much much better and got things taken care of in a very fast and professional way! I didnt feel as safe as when Greystar was managing! Before we moved out I specifically asked one of the front desk girls if I had to clean the apartment when I moved out and she said no. They charged me 60$ to clean a stove! They also charged us 100$ to paint walls!!! Its a joke. The walls were bumped into by a stroller I would park inside when I needed to. It was nothing that needed to be fixed just painted like they ALWAYS do when someone moves out anyway! They also stated it was because they had to remove nails and screws and fill those holes in!? Seriously? So no one better hang any decorations up if you plan on living here! So that being said, I wouldnt recommend this place to anyone!

Thanks to LaToya and staff for the great support and kindness. The staff took the time to inform me of the area schools, amenities and benefits of the area. The apartments are large and updated. The prices are reasonable. The area is beautiful. The grounds are well kept. The apartments are in a great school district, the apartments are located next door to a nice park with walking trails, close to Target, Walgreens, Kroger, LA Fitness, day cares, various restaurants, the Fort Bend Church, and the Westheimer Strip; only one-two exits from Katy, Texas & minutes from Sugarland, Texas. Special thanks to LaToya and the staff for being so kind and helpful with the transition for my family and I. I would advise anyone relocating to the Energy Corridor to look into Chandler Park Apartments. We truly look forward to the upcoming gym renovations. Once again, thank you LaToya and staff for the patience and advise. Its truly a comfortable feeling to meet such nice people when relocating to an area as large as Houston.

I have had a more than pleasurable experience with Chandler Park. Front office employees are easy to work with. The property is well maintained and kept clean. Great area as I-10 is close along with Westheimer just down the road.

Ive been a resident at Chandler Park Apts located on Westheimer and Eldridge. I just want to say how awesome it is living here. The Office staff are awesome and the maintenance team are superb they know what they are doing. This place is very quiet and pet friendly. Did I mention that the rent is very reasonable. Im very proud being a resident here for almost a year. Come check this place out!.I forgot the name of the guy who helped me with my business plan situation...I just want to say thx for going to the extra mile of service!!!Respectfully Yours,Vj

Today I and my husband had been to leasing office to check the availability of club house , the staff here is very rude. We are staying in this community from 3 years and this is the first time we experienced this kind of behavior from staff. Previous management and staff were really good. Staff were very friendly but now people here are very rude. The lady we don’t know her name has very bad attitude. Sorry to say this but we are really hurt.

From the moment you walk into the front office doors, you can expect to be greeted with a smile and a desire to help from these wonderful ladies - Ana, Katy, Luisa and Alana. Even if its just to help make copies of your childs homework! 😄Theyre always courteous, professional, warm and friendly. They go above and beyond the call of duty. Thank you all for your hard work and dedication.

I used to live here for a year which was 2013. However, the place is nice and the neighbors were so kind and social. Furthermore, the worst part is the lease office way of handling maintenance orders and the attitude was awful most of the time.

The employees in the office were very informative about pricing, specials, and amenities. The floor plan I saw was pretty spacious for the price. It did not have the best odor, and I didnt like that the Tv stand was built into the corner of the wall in every unit.

EVERYthing negative thats been said about this complex is the complete truth! From the rude staff, to the ignored maintenance requirements, break-ins extra charges, and so on....Long story short, DONT MOVE HERE! (These apartments are only nice as you drive by them)

Latoya bryant was very helpful and courteous. She was very attentive to our needs and followed up through out the process to get our lease ready. The apartment and the community have everything we need as a family with kids.

Love staying here in Chandler Park.Spacious rooms and best amenities.Best and Immediate service provided.I feel secured in these apartments with best security measures.Thanks to Victor who helped us to get into Chandler Park.He spent his personal time and helped us in lease documentation.The best apartments in the Energy Corridor.

Upon entering leasing office we were greeted by Mrs. Marlies Fernandez. She went above and beyond to help us find the appropriate living quarters. She was more than knowledgeable. And the apartment was perfect. Thank you.

We have been living here for 6 months now and every now and we hear incidents related to breakins and robberies, security is a big problem here and you are not sure if you leave for some minutes your apartment would be safe or not. Last night some asian guy stood for 2-3 mins outside of my apartment and then he took out some key and tried couple of time and could not open the door. I felt like lucky but i guess cannot be everytime. People are terrified now, on building 8 same apartment has been thrice attempted to be robbed in a span of year and last was yesterday evening 28 December 2016.

I would love to give a big shout out to Ms Damaris, Assistant Manager, and want to say thank you so much for her big and effective help!She is so nice and a good listener!!She focuses on the problems and solves them ASAP.You are the best Ms Damaris!!

I have been stayed in this community for more than 18 months. I feel good about this community. It is neat and safe to stay here. If you new to Houston and searching for apt, it is best place to stay. you have the security around the community which gives extra safe.