North Post Oak Lofts

I had a wonderful experience working with Nicole at North Post Oak Lofts! Nicole was extremely professional and knowledgeable of the property and made sure that the property was a good fit for me. She made my transition smooth and kept me well-informed throughout the process. Im recommending this place to others in the Heights area who are looking for an apartment.In addition, Sandra really made my transition to North Post Oak Lofts a great experience! Her professionalism and communication seem to have stood out, which is always a huge plus when moving.

Wow, where do I even start? North Post Oak Lofts is truly a one-of-a-kind living experience. If you’re looking for an apartment that keeps you on your toes with endless shocks and surprises, then look no further!First, let’s talk about the stunning amenities. The pool, when it briefly graced us with its presence for about half the summer, was a true oasis—assuming you enjoy admiring it from a distance while its mysteriously under maintenance or quite literally green. Nothing says luxury like enjoying the Texas heat from the comfort of your dry lounge chair. If thats not your jam, you can always head back to your apartment and hope that this is one of the days where water is actually flowing because the pump breaks so often!The landscaping? Simply breathtaking. And by that, I mean it will literally take your breath away like they have taken away the greenery and vegetation. It is not entirely their fault however, as the 2021 winter storm took its toll on my people and sometimes it really does take 4+ years to recover. It’s like living in a nature documentary if that documentary was filmed in a post-apocalyptic wasteland —who needs to go to the movies when you have a Dune experience right outside your door?The leasing office staff is the real gem of this place. Need help with an issue? Good luck! They have perfected the art of appearing busy while achieving absolutely nothing. It’s almost impressive how effortlessly they can dismiss concerns, dodge emails, and master the “not my problem” attitude with Olympic-level skill. Im not sure what makes me want to go back to 2019 more - going back to the previous ownership and management company or being blissfully unaware of what COVID-19 is.And last, but certainly not least, the gym. If you’ve ever wanted to take up weightlifting but prefer lifting broken dumbbells or running on a treadmill that turns off mid-sprint, this is the place for you! The equipment is so consistently broken, I’m convinced it’s actually a feature, not a flaw. But fear not! The front office is so adept at gaslighting you to convince you that its not, you may actually start to believe it!Whats truly astounding, however, is the leasing offices ability to shamelessly raise rent prices every year despite not a single thing improving and, in most cases, getting actively worse!All in all, North Post Oak Lofts is the ideal place for anyone who enjoys the thrill of paying premium prices for subpar living conditions.

Nicole is, without a doubt, the best assistant manager I have ever worked with at any apartment complex. From the moment I first interacted with her, I could tell that she genuinely cares about her residents. Whenever I’ve encountered any issues or had concerns, she always handles them quickly and efficiently, ensuring everything is resolved in no time. Not only is she highly professional, but she is also incredibly kind, patient, and approachable. Its rare to find someone who goes above and beyond like she does. I would recommend anyone to reach out to Nicole if they need assistance, she truly makes the experience so much easier and more pleasant!

We moved directly from Norway with two little kids to this apartment. Instead of going to the hotel from the airport, Olivia and Will from the property management office helped us to come to the apartment directly, which helped us a lot as we had many luggages which we did not want to go to a hotel and take another two taxis to move. We appreciate the support very much.We loved living here. The pool area, playground, gym, and other amenities are fantastic, with regular maintenance. Maintenance requests were assigned in a timely manner. Though we had not been assigned parking, we still had not faced any problems with finding a parking space. While living there, we had to move suddenly, and this caused us to break the lease. This meant we had to pay a lot of money for the lease-breaking, which made us worried as we could not afford it. The manager and Olivia reviewed our case and kindly waived the penalty fees, which were beyond expectations. I had never found such an amazing management service.

Since the day we moved to this complex Yesenia had helped us out since day one. Our lease was ending and we couldn’t leave this amazing complex. Location is convenient and well maintained. Therefore we upgrade for a bigger unit. Yesenia had helped us through the whole process. She made it super easy for us. I highly recommend Yesenia if anyone is looking to move or need assistance.I also want to give thanks to Melissa. If there’s something going on she gets right to it. I highly recommend this complex to a friend or family member.

My husband and I couldn’t be happier with our experience here. The location is perfect - convenient to everything we need. The entire staff, specially Melissa and Yesenia, have been absolutely amazing. They have always been professional, friendly and quick to assist anytime we have questions or concerns. We utilize the pool and fitness center frequently and they are always well maintained. We love living here and highly recommend it to anyone looking to move to this area.

This property was very nice when I moved in a little over a year ago but unfortunately it has declined substantially. For some reason management chose to stop watering the grass and it is now completely dead. It smells like HOT pee every time I take my dog out to go to the restroom. There are sprinklers on the premises but they no longer turn them on.Residents do not use the valet trash cans provided and just set their trash bags in front of the door. Stray cats tear open the trash bags and the contents inside leak out and stain the concrete breezeways. I have requested someone come to power wash but my request has gone unanswered.Management also chooses to only light every other outdoor lamp and the areas behind the buildings are very dark at night.My lease renewal was provided within 2 weeks of my move out date when I had been requesting it for 2 months. Interestingly my monthly rent and amenity fees had increased significantly. I am left to believe that management held off on providing my lease until the complex raised prices on every unit.With that being said I do want to highlight the amazing maintenance staff. They have always been very accommodating, friendly and timely. Overnight security is very friendly and patrols often. When you can get ahold of the office staff, they too are very friendly. I believe the office is probably understaffed.I don’t believe I will renewing my lease next year. I think it would be a better idea to move and pay a little more to have a 2 bedroom & an updated/functional gym on site.

Becoming a new tenant of this complex has been a rewarding experience. None of my requests were ignored (and there were many 😆), the entire team worked hard to make me feel truly at home. Special mention goes to Melissa (the manager) for her extraordinary professionalism, vast knowledge and kindness at all times (model of driving and teamwork) and Sandra (the agent who assisted me) friendly, professional, accommodating and witty (I already consider her family ♥️) who made the entire process an easy and extremely trustworthy moment. Thank you to everyone in general and to these two in particular. I highly recommend this place. Thank you once again.

I’ve live on the property for two years and with in the last year this complex have let theirselves go and become trash. There were always pee on the elevator, dog poop was never pick up by residents. Then the inconvenience for residents that live on the higher floors elevator was always down. Now they are overcharging for normal wear and tear in the apartment because dust collected and have hard water stains in the toilet. I never in my experience living in apartments have I ever been responsible for changing the A/C filter or the refrigerator filter (falls under maintenance duties). I take responsibility for the actual things I did not do but I will not be charged for simply dusting a fan, rewiping countertops. How is my move out charge higher than the rent I paid. Also make sure you document everything because they would try and lie about not being informed about information. Move out date was 10/31/23 I let them know 08/01/2023 more than 60 days. This is only the beginning I will be letting everyone know how North Post Oak management operates.

So far living here is quiet, the Maintenance team is always quit to fix anything , valet trash is always on time and clean . Sandra in the office has been a help since we came and is always so kind to my kids

I will say that after living here for more than 4 months. The management and team have definitely made some great improvements and is making my experience a great one. The maintenance team are very responsive and fix things upon the requests. Its great place to live so far.

I recently toured an apartment and had an exceptional experience thanks to Melissa. Her professionalism and extensive knowledge about both the apartment community and the surrounding area truly stood out. She answered all my questions and provided insightful details that made the decision-making process much easier. I’m excited about the possibility of moving in November and look forward to potentially calling this place home. Thanks again to Melissa for her outstanding service!

Trash that smells terrible and leaks liquid on the hallways is present every week and besides the complaints and a supposed fine, the situation hasn’t changed for months. Also, dog waste on the hallways and common areas is common and there seems to be no consequences to this. This place has become unsanitary, to say the least and very unpleasant to live in. I am embarrassed to bring anyone to my place anymore. There has been dog urine in the elevator, a person sleeping over night in the pool area. I have expressed all my concerns to management for months and things have only gotten worse.I do not recommend this property, especially at this price range.Update: video showing the situation on a typical Monday 6/5/23 at 11:45 am. It smells like a dumpster all across the hallway.I suppose they’ll send some more emails and not take any action.Update 9/8/23 - pool photos. It’s starting to feel like management has partially abandoned this property, I’m saddened by the current condition of the complex.

I stayed here for almost 3 years and I am moving out next month. Apartments are spacious but maintenance is abysmal. Staff never answered my phone calls during my 3 years stay. I always had to go to leasing office to get anything done. Worst thing is they never follow timings. Please dont say that the office is open on Sunday if you dont open it. This is my third time visiting office today (Sunday). My main reason for moving out is staff who are never available. Its frustrating when you pay extra for maintenance and management and never get answers when needed. Melissa is your only bet if you want to get anything done here. Elevators are always down and you can smell weed almost everywhere. People dont clean after their pets and most of them dont even bother to put leash on their pets. Used to be nice community years ago but not now

Want to thank the staff at north post oak lofts for a great experience. I believe i got the chance to speak with Nicole she was the assistant manager. She was very professional and answered every question i needed. If you’re looking to move to a nice area don’t hesitate to check them out. Again thank you

Over the weekend I had the WORST experience with your assistant property manager. I do want to note Melissa was very helpful AFTER having to deal with the person in the office over the weekend. I needed help and was waiting for the front office to open at 10am on Saturday. I called several times for 15 minutes with no answer. I go downstairs and pulled on the doors and the doors were locked. I go back upstairs to wait a little longer (4th floor) - I should note the elevator on my end of the property has been out of service for most of the month. After a while I go back downstairs and I see someone leaving with their purse and keys from the office and locking it behind them. So I go BACK to the doors and pull on them only to find that they were still locked. By this time it is about 10:20am. As I am walking back I see a person going back to the doors to unlock them. So I start to walk down the hallway back to the doors. I pull on the doors and they are locked again. So I go to the front doors, locked, go BACK to the back doors still locked. You are supposed to be open by 10am. ? It is now 10:20 ... so I go ahead and knock on the doors in the back because I knew someone was in there and you SHOULD be open for service. Your assistant property manager sees and hears me knocking at the back door, but walks, SLOWLY, to the front doors to open those doors. Then she walks to the back ...start to switch on thel ights THEN she opens the back door for me. She opens the doors with a look of just complete disdain. I ask her if she is okay? Because I know she is supposed to be open at 10am? She said Yea I was late because of traffic and shes rolling her eyes at me.(So why lock the door behind you if you were late. Why didnt you turn the lights on as you were walking in. As she opened the door, she didnt say Oh, Im sorry, or anything. She just had this unhappy sour look on her face. I told her look I pay a lot of rent here and I do not come down here looking for help only to be treated with attitude. I proceeded to ask her for assistance. She was very unhelpful nor did she care about my situation at all. When I asked her for additional help she told me no - Only to find out from Melissa that there was no reason she couldnt have helped me, her boss. There was no reason for this person to be as rude as she was to a resident. I told her if she didnt like her job, she needed to get another one.ADDITIONALLY, do not hire people that do not have the personality needed to service residents at the front desk. I can not stress this more. She IS NOT the type of person that should working with people. She needs to be in an office where she does not interact with the public.This was really the last straw for me. I have lived at North Post Oak for over three years. You all have been through many property managers and the grounds have not been cared for at all. The water lines are coming up and are visible everywhere around the property. There is only mud on and no grass. The only flowers that are visible are on the OUTSIDE but on the inside there is no upkeep at all. There are trees that havent been replaced. Also the sign on the outside isnt even working right either its blinking at night. The gate is out of service a lot. The elevator is out of service and doesnt even have the proper certificates showing inside. The concrete on every floor is dirty and filthy. The stair concrete is also stained. Its like there is no more pride at this property.Also the amenities we pay extra for? The gym walls are scratched and the equipment is broken. The shrubs and trees around the pool are dying. The movie theater is never open nor do offers go out to the residents to use these amenities at all.You can also smell weed being smoked around the property and police have been called out for domestic disputes more often than not. Its just gotten really bad and gone downhill.It no longer feels that I am living in a LUXURY apartment complex.

North Post Oak lofts is a perfect location to live that has easy access to I-10, 610 & 290. Melissa Banda is the best property manager I have had in all my years of renting. Melissa and her staff stay on top of all service issues and are prompt at resolving them. I can always count on Melissas open door policy to help me with other concerns. I highly recommend NPOL to all future residents & families. I wouldnt want to live in any other Houston property. Love my loft & amenities!!

Yesenia Compean was a great Leasing Consultation she took care of me from the first time I came in looking to lease she was Nice empathetic and compassionate about helping me get all my documents and paperwork in the systems for approval Once I was approved she answered any questions and addressed any issues I had North Post Oak Lofts was a great property to rent from I enjoyed staying there and the location was great easy access to all freeways!

Been living here for a year and it’s great location and place overall. However, the new management has been difficult to reach via phone or email (they will not answer you!). We’ve also had problem with service orders getting lost or not completed for weeks. Most recently, there’s been trash and bugs outside our apartment because of a neighbor that we’ve complained to the management about for several weeks with no resolution or returned emails/calls. Even though the place is nice, just be ready to not have any problems resolved or heard.

I came to lease a one bedroom Yesenia was my leasing agent and she’s been so nice and helpful. She answered every questions I had. Very happy with my new home at North Post Oak!

I cannot speak highly enough of Melissa, the community manager at Lofts. Her dedication to making a difference is palpable in every interaction. Melissa stands out as the sole individual who consistently answers emails promptly and diligently follows up on every matter.What truly sets Melissa apart is her unwavering commitment to the community. Its not uncommon to find her on-site late into the night, ensuring that everything is in order. Her proactive approach to property management is truly commendable.In a world where exceptional customer service is increasingly rare, Melissa shines as a beacon of reliability and professionalism. Her tireless efforts contribute significantly to the positive atmosphere and overall satisfaction of residents at Lofts. I wholeheartedly recommend Melissa to anyone seeking unparalleled dedication and support in their community management needs.

I recently moved to this community and have been very impressed. Nicole was incredibly helpful throughout the moving process. I love the location and amenities, and the maintenance team has been prompt and efficient in addressing any minor issues Ive encountered.

Ive lived at North Post Oak Lofts for over seven years. I love this community! The apartments are beautiful, reasonably priced, and more spacious than the competitors in the market. The amenities are great. And most of all the staff is amazing. Melissa, the manager is one of the kindest people that I know. She really goes out of her way to help the residents. I sincerely recommend this community.

As a resident here for the past 3 years I can tell you I cannot wait for my current lease to be up. Management is a joke. Maintenance is almost non existent. Exposed water lines all throughout the complex. The “dog park” is disgusting. There is dog feces and trash all throughout the parking lot. If you need to speak with someone from the office don’t bother calling, take the stairs (because the elevators are always out of service) down to the office and hopefully you’ll be helped. I don’t recommend these apartments to anyone. Don’t bother leaving a “we take our reviews seriously” response. Maybe use that time to follow up on some maintenance requests.

Lived here three plus years. If you plan to rent a unit in the middle building (1) YOU WILL LOSE WATER QUITE OFTEN. The buildings water line is driven by a pump by the pool that is CONSTANTLY broken. This means no water for hours or days. Oh, and to make it so much better, when the pump dies at least once a month the entire buildings fire alarms system goes off! It got so bad the complex got in trouble with the FD for false alarms.Maintenance is very professional but VERY understaffed.

I would like to thank the entire leasing staff, specifically Sandra Herrera and Yesenia Compean for working so hard and with such great service. Thanks to them I was able to successfully move in to my new apartment

I’m in the market and came across this property. First thing I took the time to see was the reviews, and I was a bit nervous at first. I still went and tour the property, let’s just say the Houston weather does not give this property its proper justice. The lady that helped me I believe she was the assistant manager was very helpful, she answered all my questions and concerns, with a lovely spirit. If it wasn’t that I make too much money for what they have available at the moment, I would definitely have made this property my home. Don’t let the reviews steer you away.

I have lived here at NPOL for a few years it has been an absolute delight! From the moment I moved in, the staff has been incredibly welcoming and attentive to any needs or concerns that I may have particularly Jessenia. The apartments are modern, spacious, and well-maintained, making it truly feel like home. The amenities such as the gym, pool, and communal spaces are fantastic additions that enhance the overall living experience. The location is convenient with easy access to shops, restaurants, and parks. I would recommend anyone looking for a comfortable and enjoyable place to call home to look at NPOL.

We’ve been living here for 2,5 years, we liked the apartment, facilities and the staff. Lately, about 5 month ago we began facing issues with the office and facilities maintenance, the management became irresponsible, I hardly get things done with office, I had to call and visit the office for 60 days to get an answer about a question on the contract renewal, were she said she will get back to me soon. Office lost my rent payment twice and added penalties on me. Thanks god I kept the money order receipt. Now I’m trying to refresh the paint on some places like kids room. AGAIN same problem no matter how many times I call. Both Barbecue badly need to be serviced, I spoke to office & sent email last may. both barbecue are dead now. Dog poop everywhere, It’s getting worse everyday. Beer case (in picture) been sitting over 2 month. I’m paying $2000 a month for 2 bedrooms, the service can’t be this low, I wish Mr. Will didn’t leave office !!

I lived here with my husband for about two and a half years. I cant say enough great things about them! We loved living here, we never had any problems at all. Anna and Olivia are wonderful ladies with great customer service attitudes and they were anything but the most helpful staff Ive ever seen in apartment complexes. The social area is fantastic and we sure spent plenty of time there! Every time we needed anything maintenance related was solved quickly and I must say, that the maintenance staff is also wonderful! The gentlemen were always so kind and I enjoyed talking to them the times they came in while I was still at home. Management please make sure to let them know how much we appreciate them!!. I never felt unsafe during those years and were our apartment was located, we never really had problems with parking except for once or twice. The facility is clean, they work hard to do tons of events for the residents , I had plenty of social events in their club room and all my guests loved it! and their app was very helpful too. We moved out because we bought a house, otherwise we will still be there. Even though being a homeowner is great, we surely miss our little apartment and the memories we built there. Thank you all !!!

Overnight security is a joke. They don’t even patrol visitors parking which is why cars are left on bricks and broken into on a consistent basis.The school behind the property is always playing loud music for gamesThey offer assigned parking but don’t abide by it.No one picks up after their animalsMinimal visitors parking.

Melissa and the staff were beyond helpful and the process has been a smooth one. Beautiful floor plan and I look forward to being a resident long term. Deirdre was very helpful and her attitude drew me there. My grandson fell in love with the property. I’ve been praying for a peaceful home to raise him in and I believe I e found it. Thank you Melissa and the staff. Excellent service!

Our lease is ending soon and not only are all of the things we are paying for (washer, dishwasher etc.) going to hell, the communication is absolutely terrible. We have to call multiple times a day to get anything done or any sort of time frame for assistance, not to mention our tires being slashed in their parking lot! Leasing agents a pretty much no help after moving in. Definitely no renewing this lease and would suggest looking elsewhere. update: after speaking with a manager about a leak we had for 6 months we were told compensation would be added to our next bill while waiting for our compensation we were given a notice to vacate, no call no compensation, literal con artists

I’ve lived here a year now and just resigned my lease for another year. My experience at North Post Oak Lofts has been amazing. Great location, great prices, great apartments, and I’ve always felt safe. Will who works the front desk is a superstar and so is Jacqueline the Property Manager. Anytime I need something they’re response time is excellent and they keep an open line of communication with residents via email and text messages. The only recommendation I would have would be regarding visitor parking, there’s a street that all visitors park on to the right of the complex, it’s usually never full but if it is, your visitors are out of luck. This apartment complex deserves 5 stars any day of the week!

We just finished our two year lease at north post oak lofts and I must say our overall experience was wonderful! Olivia, the office manager has been very helpful and extremely nice, always took care of every need in a timely fashion. The apartment layout is very spacious, good appliances and very large Roman tub (huge bonus), carpet in the living room was a bit harder to maintain, but you can always pay more for wood floors. Parking was covered, never really had issues finding a close spot, there was always a security guard at night and never had issues with break-ins or questionable individuals walking around the complex. I highly recommend this place to anyone looking to move further away from the downtown traffic!

Management is impossible to get a hold of, if anything breaks they simply ignore it. Absolutely no customer service support or care. Be prepared to send 15 emails before getting any response. Don’t expect to use the on site gym anytime soon, items have been stolen or broken and never replaced so it’s a ghost of a gym. Hardly any outside sidewalk lights anymore, making the area feel a lot less safe at night for those with dogs. Look to live anywhere else!

We recently moved-in to NPO Lofts, and so far its been a great experience for us. Our leasing agent Will has always been very polite and professional since the first day we met. We truly appreciate this from him. The apartment complex is well maintained. The amenities are a big plus to us living here. Very peaceful community, safe, and comfortable place to live.Thank You

We lived here for almost 2 years. Enjoyed the nice pool and playground. Office staff was friendly. Facilities were clean and well maintained. Landscaping was manicured as one would expect at a resort. The section of the property we lived in was extremely quiet. Maintenance was quick to fix requests, usually same day, which surprised me. Covered parking was a nice perk. I was not a fan of being required to pay for valet trash service I did not want, but I think many apartments in Houston do this. Just recently moved out, but overall we will miss this as our home.

Came here two weeks ago and toured the property. I wanted to rent an apartment. I was given an email address to send my information to and was told once they received the information needed they would respond the next day. I sent over my personal information as requested and never heard back from the girl that showed me the available units.So I went week later on the weekend to visit the property. The gentleman said he would print out the paperwork and put it on her desk. I still have heard nothing from the property. I have called sent emails and left messages even visited the property and was told I would get a call back and still have not received anything. Disappointed in this experience here! Can’t imagine if I actually needed some thing and lived here. It would probably never get addressed.

Beautiful complex, well thought out floor plans, and great management. Ive lived here for 2 years and they never gouged me on rent. Ive never had an unpleasant experience with staff or maintenance, and honestly Im pretty quiet and keep to myself. The only reason for not putting 5 stars is because my concern for safety has slightly increased since moving in. Ive heard gun shots and have seen theft of tires. Ive never struggled with parking, but my guests certainly do. The other reason for the 4 stars is because my balcony backs up to a warehouse that has incredibly noisy work hours, sometimes starting at 4-5 am. Whereas thats nothing that management can change, it should be taken into account with the value of the complex. Lastly, Ive had several days where I woke up and my apartment smelled like weed. I dont care what you do in the privacy of your own home and I have no concerns with neighbors smoking pot around me, but if it seeps into my closet and my clothing, thats a concern for me working in healthcare. The office was prompt to respond to my complaint and it seldom happened again after that. Overall, Ive had an overwhelmingly positive experience here and Im only moving out because I took employment out of Houston.

I have lived here for over 2 years now. The staff has always been very helpful. (Except for Anthony, but I think hes gone now. Thank God!) They know my name when I walk in and most of the time they can remember my apartment number without me telling them. Olivia has been great! Shes always been very polite, willing to help, and she gets the job done. Parking is limited, but it seems to have gotten better over the last few months. They could be a little more organized when it comes to receiving packages, but if you just wait patiently for a few minutes they will find it. The amenities are great! The pool, gym, and theater are all very nice and maintained well. Those are the only ones I really use. I have read other reviews from people complaining about price, but I dont see how they justify that when the floor plans are larger. Yes, you can go down the street and pay the same amount of money, but you are going to sacrifice living space. I have been happy, for the most part, with my neighbors. I had an unusually loud neighbor upstairs, but he left a long time ago. Everyone that I have met that lives here is polite and considerate. Overall, I have been very satisfied with my experience here and would recommend this place to anyone that may be searching for a new place to call home.

North Post Oak Lofts is a wonderful place to live in Houston. A ten minute drive should get one to Downtown, the Galleria, Memorial City, Town and Country/City Center and more! This is dependant on traffic, of course. In addition, the management works hard to make the place a marvelous place to live. Maintenance is very effective at taking care of issues in your apartment in a quick and professional manner. Many residents cooperate with community rules and management is quick to clean up after the residents who think the rules dont apply to them. We are very satisfied with our unit and the community and hope to live here for a long time.

Hi my name is Lachasity I’m a current resident in the apartments and the manager and women working in the office are all welcoming and very kind and always helpful when you need something I have no problems with them coming out to fix anything there always on time and I love the space of my apartment and the pool area is always clean and working

I would not recommend to prospective residents - Ive lived here for two years, I will not be renewing my lease again due to new management. They do not respond to any emails or calls, they do not post sufficient resident communication, community rules are not upheld and security has decreased while the areas traffic only increases. Ive gone to the office in attempt to discuss these issues, and was treated disrespectfully. I will say, the maintenance on this property has always exceeded expectations with quick responses and very respectful team members, but not enough to make me stay. Its unfortunate, I really liked this property and area.

Beware that when you put a deposit down for an apartment you will not get it back even if you decide not to move in. Spoke with Melissa and Yesenia, they said the check was mailed in February. Well it is now 03/31 and still haven’t received the deposit back. If I could give 0 stars I would, definitely do not recommend even looking at the apartments.

They are the nicest when applying and trying to lease, soon as you get in don’t answer the phones and when they do they always tell you “we’ll call you back” never get back to you. They have someone in the apartment slashing tires, strange ppl sitting at the park just preying on women. When you’re lease is up and you’re moving out they try to charge you with all types of charges and fees for things maintenance did. They steal belongings out your apartment and claim they stored them in the storage but never get back to you and when you visit the maintenance person with the keys “arent” there. The elevators are full of dog urine and stains from the urine. Then on top of all that they charge you $200 a month in a water bill added to your rent, that’s higher than a house water bill. Don’t move here until you don’t mind being ripped off.

Melissa, Nicole and Yesenia were amazing in the front office, always making things happen.

I would rate this place 0 stars if I could. The office staff is one of the most unprofessional, unorganized group of people I have ever encountered. I have had so many issues while living there and nothing was ever handled in a timely manner. They refuse to answer phone calls and when you go to the office, they are all in there sitting on couches chatting. Melissa, who is apparently the office manager, is always at lunch when someone does answer or out of the office. I am still waiting for to call me back from calls that started in April. Save yourself the stress and DO NOT MOVE HERE.

I have never live anywhere with worse management. I have lived here for 2 years, and I have experienced nothing but awful service and incompetent management. First, my vehicle registration was slightly overdue, so they tried to tow my vehicle, despite it being registered with the apartment for over a year and a half. Also, I locked myself out of my apartment once, and it was after hours. They did not let me in. They did not care how or when I got into my apartment. So instead I paid $150 for a locksmith to let me in, despite SEVERAL members of the office living on site. They were too lazy and did not care whether or not I got back into my apartment.If you want your mail on time, forget it. They don’t even know how to cash your rent checks for well over 2 weeks after you pay it. Do yourselves a favor and go down the street, there are apartments far nicer, and more competent that you could live in.

We have lived at the North Post Oak Lofts for 6 years and have always enjoyed the well tended resort-like setting. The new management has continued to keep the grounds looking lovely and the buildings clean. Recently the inside hallways have been power washed and there are plans to do the outside as well. We love our apartment as well as all the amenities the complex offers.

This is a safe, clean, and well kept community and the apartments are beautiful. The rent is comparable to other nicer complexes in the area. Parking is challenging but that is an issue you will encounter at any apartment complex. The only complaint is that they are limited to who you can talk to at the office. Alvaro is the only person I have ever been able to work with there. The other staff, Anthony and Olivia are SUPER RUDE. Always talk to Alvaro if you want to be treated nicely and actually get something done.

Resident of 3 years and each year has gotten progressively worse. I would NOT RECOMMEND this complex to anyone. For the high price, would expect better customer service and a much safer and cleaner living experience.Safety / Security: This complex has had several break-ins over my time. In fact, we even had a personal incident where someone was trying to get into our home and we had to call the cops. When we told the management, they didnt take it seriously at all. We also reported to the front desk that there were strange cars that would come into the complex and just drive around, but the management brushed it off -- even though there was reported incidents of theft inside like of a purse snatching. They claim that its a gated community, but literally anyone can get in here.Customer Service: The management company and front staff here are incredibly rude and obnoxious. We received absolutely poor customer service when dealing with them. Its hard enough trying to call the office and get someone, but then when you go into the office, they seem annoyed that you are asking for any help. The old management company was a bit better because of one representative, Ana, but this new group that they brought in this year are horrible to deal with. Recently weve had an issue with COVID-19 and were trying to discuss the matter with the property management and it took multiple emails just to get an initial response -- the very least they can do is communicate, but even that was a challenge. Good luck trying to contact their customer service department.Parking: The parking is a nightmare. Parking spots fill up quickly and there arent enough parking spots it seems so you waste time driving around. They also have a strict towing policy and have towed our car even when we had a tag on it. We complained to management, but they said it wasnt their problem. There is no visitor parking in the complex. Its off in a shady alleyway beside the complex with very limited spacing.Noise: Even with the security and promise of a quiet place, I have had to deal with a lot of noise and partying here. The pool closes at night, but you still see people gathering in the pool and jamming out music at all hours and I guess the security guard never bothers to say anything. In addition, Ive noticed a few apartments that just play loud music into all hours of the night as loud as possible. The management does nothing about it.Clean: Endless amounts of dog poop everywhere around the complex.

This is a very nice property and our apartment was well maintained and spacious, however management cancels out the good experience by their poor customer service. I have lived here for one year with a roommate and one year with my boyfriend and the customer service did not improve. Olivia is the only one that actually seems concerned with even attempting to accomadate your needs or answer questions you may have. I had a job situation that put me a little behind on rent and she worked with me to avoid falling too far behind and I was able to catch up, thanks to her. I was very transparent about the situation and she assisted me to make the best out of the circumstances. The rest of the staff is rude and will make you feel either very unwelcome to ask questions or make you feel stupid about asking them. For example, I had a very bad experience with moving out the first time with plenty of charges that I did not understand. Instead of getting our deposit back, we had a huge balance to pay at move out. It doesn’t make sense at all because we hired a PROFESSIONAL cleaner to leave the place in great condition. Since this happened this way for first move out, I requested to do the actual walk through with the manager to make sure I knew what they were charging me for. OF COURSE, they tried to urge us to just let them do it without us there even though there’s a huge sign in the office that says “Call to schedule a walk through with a manager” giving us the option to do so. They are annoyed that we keep asking questions about what the charges will be this time for move out, not realizing that these questions are extremely necessary with what happened last time. There were even times to where we came into the office and stood there waiting to be assisted and they saw us and completely ignored us to the point where we were forced to speak up about it. Another time I went in the office, I witnessed a temporary employee tell a lady there with an appointment to view the property to come back later, they are upstairs having a holiday party with a huge attitude (even though she had a SCHEDULED appointment). The lady and I walked back out of the office and asked me if management is always that rude... Yes they are. It’s honestly redicilous and sad because the property offers such nice units and amenities. As managers and leasing agents, you should have an open door policy or at least ACT like you care about what’s going on with your residents and we did not feel that way at all. Catty attitudes are mostly what we got here. Also, parking is awful and of course, they could care less that you can’t find a spot even when you have a resident sticker. They said to just park outside the gate in visitors (which is a dark alleyway with no lighting) if you can’t find a spot. That is super dangerous to do for a petite woman as myself, especially if you work late hours like I do. My car window was shattered in visitor parking and they still wouldn’t accommodate my request to resolve this issue. WOW. I will be speaking with corporate about my experiences.

Nice pool and place. Unfortunately I cannot say the same about management. You will find out how awful your experience of moving to this complex will be when you move out. Management make money out of tenants who move out by imposing outrageous penalties for minimal wear and tear of the apartment. In my case I was charge $300 because carpet was dirty due to normal stepping on it, something that will be fixed with simple shampoo. If I would it known I would it wash it myself before moving out. When I moved in, the apartment was really dirty, the wood floors were dirty, toilets, sink and bath tub were dirty. Window shade were dirty and had spider web, refrigerator was dirty. I didnt mind cleaning it and sanitizing it myself and that was my biggest mistake because now I am being docked for minor things when in reality I handed the apartment in better conditions than what I received.Maintenance is horrible, I reported clogged garbage disposal and it was not fixed. After my roommate moved out I decided to stay and move to a one bedroom apartment, but 2 weeks later I regret it badly when I found out of all the charges they were making up. At my new apartment I had twice reported a light that is out and as of today it has not been fixed, not even after the manager assured me it was going to be done that day.I went by to discuss the issue, and all I got was: we can have you talk to collections to make payment arrangements It is not true that they want to change people perceptions and offer solutions. They just want to get your money. Enjoy your nice bonus.

Living in this apartment complex has been an utter nightmare. The management has been so incredibly hard to communicate with. There have been a plethora of issues here from many break ins in the complex, loud noise, lack of parking, and also had someone in a pick up truck literally follow me multiple times while I was waking my dog. We even had a break in attempt and had to get the cops involved. I brought many of these issues up to the apartment and they ignored it completely. The front desk and management are extremely rude and will NOT take time to help you properly. There is no such thing as customer service here.During COVID-19 stay at home order, they closed their office doors the next day with no plan given to residents and became extremely hard to reach. I don’t remember seeing any notice about handling maintenance issues or other concerns. I would NOT recommend living in this place to anyone. Please save yourself from the troubles and horror of this place and live somewhere that’s safer and where the management cares for your well being.

Wanted to lease here I came and viewed the property I went home to apply and the app said error I called the next day and they said that apartment was already getting leased and they shouldn’t of showed it to me! Like what?! That’s crazy very disappointing!!ADDING MORE TO THE REVIEW BECAUSE THIS PLACE IS THAT BAD. The lady who handled my stuff was deidre Evans she was rude unprofessional and just didn’t know anything everybody in there is unprofessional they lost my information, my paperwork I ended up just telling them to give me my deposit back and I’m going somewhere else they kept losing the check I didn’t get it until months later and I had to go pick it up they are all over the place definitely better places to spend your money at these apartments and the WHOLE STAFF IS HORRIBLE!!!

Place looks nice and stayed here for over 3+ years but the parking situation is a circus.Try waking up to go to work only to find out your car has been towed. Sure you can park in the side street (guest parking) but that’s not even safe. There was a white Ram that was on bricks for 5 days, I told the “security guard” and his response was “anything outside of the gates is not my responsibility” (more break-ins happened after that) . Again place is nice but incompetent management, so sad because the property is pretty nice.

Nicole in the office has been the worst. She has no customer service, she is very rude even when going through a death in the family she has no sympathy and she has no problem arguing with you on the phone! Very unprofessional and though I am approved I am reconsidering signing my lease.

The one time I came to visit my mother to help her my car gets towed from parking in her reserved parking spot literally 30 mins after getting here. They told us that a car wouldnt get towed unless the person that has the reserved parking spot makes a complaint about which we did not do. I know damn well this apartment complex makes way more money than they need to but still have the balls to take money out of our pockets just to make business with other towing companies while making some money on the side. Id nevee recommend to move here unless youre ready to pay $245 almost every month.

Wonderful living area, but there has been a high amount of crime in the area recently (five car break ins within one month). I have seen little action from the people in charge or concern. All we get is letters saying our safety is our own responsibility. Our apartment was broken into in Dec and my wife’s car window was smashed in last week. She had nothing in her car to attract attention. I would like to see action on the communities side, like hiring a beat cop, extra lights, cameras etc. Until then I do not recommend anyone living here due to safety concerns, and lack of action on their side. Prove me wrong North Post Oak, and step up. Until that happens we will be moving as soon as our lease is up. Thank you.Sincerely,a concerned resident

This property does not pay their invoices. I referred one of my clients to this property and they moved in August of last year and this property has yet to process my invoice. This is now going on 9 months. After countless follow ups, emails, phone calls, and resubmission of documents, I am discouraged that this property will remedy their debt. Its unfortunate; as Realtors we work hard to find our clients the perfect place to call home and work off of 100% commission. We all just want to be compensated for our efforts.

Do not live here. They told me that the fiber internet would be installed a year ago and still is not, terrible internet speeds. Gym is missing equipment, movie theater has not been open in 8 months. Front office makes false promises. Clientele is an issue, people let their dogs use the bathroom in the middle of the hallways.After we moved out they also charged us $750 two months later for some bs charges. $250 for carpet cleaning, $40-50 for microwave cleaning, etc. THIS PLACE IS A SCAM DO NOT LIVE HERE

We love living at North Post Oak Lofts! Olivia, the manager, is eager to create a community among the other tenants! She recently threw a crawfish boil at the pool and it was a great event to get to know others in the complex!

I’ve been living here close 2 years and the experience has been great. There is a lot of entertainment and stores close by. The management team and staff are great. Ana in leasing has always been helpful and attentive when I visited the leasing office. I will definitely continue to renew my lease again.

I have lived at North Post Oak Lofts for two years and thoroughly enjoy living in this community!!The apartments are light, modern, clean and very pleasant. The amenities, including a swimming pool and gym are great and the gardens are pretty. The management organizes regular breakfasts and other events.We always find the office administrative staff and maintenance staff to be friendly and extremely helpful.

Moving in soon and absolutely cannot wait! Entire residence is under new management by Olivia Banda and she is certainly making the necessary changes for the comfort of her residents! Amazing kind staff, they were so helpful and the application process went great. Thank you guys, Especially Olivia!! Beautiful apartments

Maintenance worker bled in my apartment leaving blood trails and didnt tell me!I just had Maintenance replace my faucet. It took 3hrs due to issue with a valve. I had different Maintenance workers come and go because extra help was needed.After the work was finished I went into my bathroom to start cleaning. As Im walking out I notice blood stains on the wall and floor.As Im assess and searching for blood spots I notice blood trail in the main entry walkway. Blood on the floor and walls!The entire time Im home while work was done and no one said ANYTHING!I health in a health hazard condition!Yes I cleaned the bloody mess.Very disrespectful to bleed all over someones apartment.

I tried to give it a month before I wrote my review. The place is beautiful, great location as well right next to the Walmart and Marquee! I was skeptical about this place because of the mix reviews and price but after moving in i feel I’m able to give my honest review.The office tells you one thing and does another and it’s most likely due to miscommunication. They promised an incentive of a 500 gift card if I signed and paid my deposit within 48hrs and I would receive my gift card within 2 weeks of move in... it’s been a month and still nothing.When I moved in the apartment there were beetles everywhere I had to pay an exterminator to spray and haven’t seen them since . But they were a nuance initially !I had an issue with the washer dryer and still continue to have the issue of my dryer not drying my clothes. I put in 3 request to get a new dryer and was told each time the problem was fixed the issue was I was over loading the stackable dryers , the heat setting wasn’t high enough or the vent needed to be cleaned - I then washed 5 artlcles of clothes to test it out and still nothing dried until I ran the cycle 3 times. (Which ran up my electric bill)So I gave up and now have to wash at the wash house .Lastly parking literally sucks ! If you don’t park your car by 5 pm then 9/10 you will have to park way across the lot unless you get a reserved spot. I don’t think it’s unreasonable for hardworking people to want to come home after a long days work and not have to hike a mile to their apartments.Since I’ve moved there has been 3 alerts for the neighborhood . Honestly I thought initially this would be my forever home until I was ready to settle down however I’m ready to break my lease and pay the fee to get out of it . This doesn’t feel like home for me at all. This is a contract and I’m glad I signed a 6 month lease instead of the 12.

I referred a client here May 2022 and still have not been Compensated. After several attempts to resolve this with management I have yet to receive confirmation of payment or even the decency of a response to my emails/calls. I am highly disappointed in the neglect presented by management over the past year. Office staff is very friendly but not very helpful. I have never had a community take this long to pay out referral fees.

Wow, such grouchy reviews! I found the front office staff both professional and friendly (especially Pam), she had to tell me the exit code FOUR times on my first visit and couldnt have been any nicer about it. Been here four weeks and its been great!Couldnt figure out how to set the alarm and another woman in the front office volunteered to walk back to my apartment and show me how. Then she very sweetly asked if I was sure the doors and windows were shut. Duh! I pushed on the front door a little and bang, no problem.And it has a private theater!Its quieter than the house I lived in for twenty years.And they come pick up your trash at night if you want.

My one star is not for the actual facility. The apartment complex itself is very nice and the amenities are enjoyable. Parking is an issue and there were several break-ins during my time there, but that is a risk you take anywhere in Houston. My one star is for the management team and my experience after I moved out. In the 2 years that I lived there, majority of the management team was very nice, with the exception of one of the male leasing agents who sits on the left side as soon as you enter. After I moved out, I called NPO on three separate occasions to ensure that I did not owe any further amounts . Two out of the three times that I called, I was told that if there were any further payments, that NPO would send a letter to the address I provided at the time of my move out. One of the times I called, I had one of the employees tell me I did not owe anything. I have never received a letter from NPO and to my surprise 5 months after my move out, I get a call from a collections agency stating that my account had been turned over to them from NPO.After a week and a half of conversations with NPO and South Hampton, the issue has yet to be resolved.I would not recommend moving here unless you want headache after headache after headache.

Cars being vandalized/wheels stolen. Packages stolen from our doors all the time (even using fetch, you have to grab the package immediately). I wont even walk to the mailbox without locking my door behind me. Constantly feels unsafe here. Management is basically absent. Its affordable and usually looks decent but thats about it.

❤️❤️❤️Love our Maintenance Team!!! Speedy Responses To All My Workorder Requests & So Professional &Friendly!!

I do not live here. I live about 2 miles away in a old motel that gives me a weekly rental discount. But I drive past The North Post Oak Lofts nearly every day on my way to work, thinking to myself, how lucky those folks are to have a stable lifestyle, and all those amenities, and be 2 miles closer to my job. My motel bill is due today at 11 a.m. and I either pay it or I am living in my car. But it is $ 295. That is a whole lot of money being thrown away. Right ?? Well, I do have better security of parking probably, and I do have plenty of room for guest and can easily rent them a room if I want. I also have a wonderful walk-in shower, but low-water pressure. I do get a free bagel, and waffle and juice every morning, and I do have excellent maid service every single day. But I never socialize with my neighbors or try to help them, and vice versa, and most of them seem even scarier that I probably am. I will tell you it is uneasy feeling on the the day of paying the bill, but after that I feel almost like I am on vacation. I can not really go around bragging that I live in a cheap old motel. But if I lived in The North Post Oak Lofts, I could. I have no idea where I am living in 2 weeks, especially 3 weeks. But there is some joy in being free like a gypsy or a seagull. I think the thing that scares me away from apartments are the fees up front ( deposits ), but more than that it is the hidden fees like clean-up fees afterwards. In summary, if I win $ 20,000 on a scratch-off ticket, I will be moving in to The North Post Oak Lofts.

I love our apartment! I also love the assistant manager! She is super helpful! However, the property has recently had a lot of things going on that is unsafe. Parking is always an issue too.

Don’t move here. Parking is a nightmare for residents you have to park a mile away from your apt. Guest can’t park anywhere on property but in a alley on side of the complex. The property is very dark at night, especially by the back gate area. Random people climb under the gate to get onto the property. Crime on the property has reached a all time high car break ins, a resident purse got snatched at 9pm one night while on property. People tires are being stolen off their vehicle. We use to have a security service that would sit up in the booth at night to provide some type of security, but since the new management owners came they don’t have security anymore. But they switched to a courtesy officer that comes in drives around and leave. Office staff gives that they don’t care attitude unfriendly and very unprofessional. Put in maintenance request they finally show up two months later maybe a month later if you’re lucky. If you’re looking for a property that has residents events this is the one for you because they don’t have any. Valet trash is a joke they hardly pick up the trash which you pay an extra 20.00 a month for. Just don’t move here. You will regret it I promise you.

Stay Away. Look at all reviews they are 100% accuate. I never planed on adding my own review until after I moved out. I was at North Post Oak Lofts for over 3 years and paid over $60,000 in rent. I didnt receive a thank you letter for perfect payments or for turning in keys two weeks early so they could prepare for the next tenant. I received a $730 dollar bill for cleaning and damages. I received it on the 15th of the month, it was dated 9 days prior saying if not turned in within 30 days there sending to collections. I am married with no kids. The apartment was well kept and left in better than average condition. I have no understanding how a company would would make the decision to charge anyone $730.00 after being a tenant for 3 years. STAY AWAY.

Out of entire month long apartment search this was the worst place possible I could ever visit !!!! The guy leasing agent just handed me a brochure and told me to pick my floor plan , he walked me to an apartment and didnt have the correct keys. The issue was he just left me standing there. He kept yawning while I was sitting there asking questions. Once we get into the apartment he keeps sitting down and is engaging more with a co-worker than with me and Im the one about to pay you 1600 dollars a month in rent. I had to ask about the amenities I read on the brochure and show myself around while he kept sitting down and yawning. This place is a complete joke of they think I would this amount of money to be treated like this.

I like it here but security is constantly trying to kick me out of the jacuzzi before 10 which is when the sign saids it closes at. Im on my feet all day for work and get off late so the 15-20 minutes I get in the hot tub is how I justify paying over $2000 a month for rent. Tonight one of your security guards pointed at the gate for me to get out..as I was getting out on my own at 9:56. I told her that it still wasnt 10 and that I was now gonna enjoy my next few minutes. She said she had to lock up and I told her to lock up than. She did and I hopped the gate 3 minutes later. Thank$ but Ill be leaving mid October now.

The finishes are nice but dont live here if you have more than 1 vehicle or you plan on having friends over. Visitors parking is always filled by residents so you run the risk of your friends being towed. Nothing says friends ship like paying $225 to get your car back!

Please STAY AWAY from this. The Apartment is nicely suited and the amenities are good . Unfortunately I cannot say the same about the Management team.On my very first visit to this place itself the lady with the name Olivia gave me an indication that she is into money hoarding.This is however not the crux of the issue. On our move out, we had called for a carpet cleaning company and paid 800 Dollars for the clean up. After moving out of the facility, we received a letter sating the we owe 725 dollars broken down as below1. Clean fee oven/stove - 252. Carpet replacement Depriciation cost- 1157.413. Pet Treatment - 160.004. Damages MCR wave DR - 143.665. PAINT - 25.006. Final Water - 20.84Summing up to a total of 1574.56This directly consumed our Security deposit of 600 & Pet Deposit of 250 [ recoverable ] , 250 non recoverable is already in the pocket when receiving the keys for the house.Leaving us with 724.56 Dollars to pay , almost all of which is for the Carpet Depreciation Cost.Seriously are you kidding me , I have already paid 800 for cleaning the carpet on my own and you are asking for money on carpet replacement depreciation cost - First off that is your Asset, the rental payment is accounted in for your depreciation and in no way is a rental supposed to pay for the owners depreciation on ITS asset.Never mind all this, if the legality goes above your head. I have paid the pet rental fee of 20 Dollars and the other rental as required and lived at several places in Houston. I have never come across such money hoarding tactics and btw , I am not the first to report this. Apparently it is the Norm. They do that to everyone. If you ask for an invoice on the replacement, they will gladly send you one and will also tell you to pay up or they threaten to go to the collection.Fantastic - you can have the money, but i am sure everyone is going to make these money hoarding tactics public and soon you will have no one to occupy.Yeah sending your check soon - but will ensure everyone knows this , marketing by the best means possible - word of mouth.Cheers

THE WORST PLACE TO APPLY FOR AN APARTMENT. THIS PLACE PUT ME THROUGH THE WORST APPLICATION EXPERIENCE OF MY LIFEI applied to this apartment 2x the first time my co applicant didn’t get approved but I did so instead of telling me that the apartment was no longer available the leasing agent told me to just get the paperwork need to fix the application. Got the paperwork, he says the apartment isn’t available. I say well I was approved, his words ( well you’d have to do a separate application on your own) and pay 375 all over again. Mind you they don’t refund you when they cancel your application.I apply again, this time for some odd reason the paystubs weren’t enough. I provided pay stubs, bank statements and a offer letter from my job. He tells me they need proof of employment. Idk what language he reads but I’m sure a paystub from your job is proof of employment. But ok, he asks to send the email to the employer, the employer completes it and sends it back. Again it’s not enough. The employer sends a written note proving employment. The property manager says it’s not enough cause he didn’t add a header or company logo and (it could’ve been anyone ) mind you the employer provided his email from the company and it’s the same email used when she sent him the verification form. I tell her to call him she says she doesn’t know if it’s a personal or fake number so no. What sense does that make. This place wastes your time and for the 2 stars they get it’s not worth it. Lower cost rent makes sense for their low quality service, old gym equipment and old aesthetics.

I had the pleasure of meeting Melissa at North Post Oak Lofts! Melissa made the process very prompt and easyIf youre interested in a Beautiful Place to live stop by and Ask for Melissa

The staff at this complex are a bunch of lying crooks looking to steal your money. DO NOT live here! We were offered a way to pay a non refundable security deposit upfront allowing us to leaving the apartment without cleaning or filling holes made from hanging stuff on walls. When the time came to leave we received at $300+ bill for cleaning and repairing holes. This was not what we were told and we were straight up lied to. Even worse they didnt even use the non refundable deposit we paid at the beginning to subsidize the cost at the end. From now on, any time I hear of someone wanting to stay at this complex I will tell them to run away as fast as possible.

Leasing Staff is very rude.Asked how the leasing agents day was going and tried getting availability on an apartment and the first thing she said to me was Im very busy... i said Im sorry what was that? and she responds, im extremely busy I have a resident in front of me, do you need something... Sorry she could just ask me to hold for a moment? I definitely will NOT be leasing from this community because of the pour customer servuce she exhibited.

Would give zero. Terrible management. Towed car of a resident bc they parked in a place that was reserved only bc another resident complained. There is no where to safely park at night with tons of cars parked illegally! Why wouldnt you try to contact your resident to just move it or give them a ticket. Towing someone that pays rent and is a good tenant is ridiculous!

This is the most visitor unfriendly apartment complex in Houston. There almost no visitor parking spots. They told us visitors where allowed to park on the corners but when two friends parked there while we were celebrating my roommates birthday (we were only allowed 2 friends to celebrate because they limit pool access to guests) their cars were towed. They refused to reimburse the cost saying that they changed the policy but we were never informed. As soon as this lease is over i am moving out. I want to have a place were i can entertain people and actually have fun. North Post Oak Lofts it turns out only wants shut in tenants.

I cannot believe the level of professionalism the on-site staff exhibits. These people are cheap. Theyre your best friend until you sign a lease and then its like they run from you once you need them for something.Mostly every aspect of dealing with this group from the property management company on the corporate level down to the leasing agents suggested they lacked concern about tenants--Just Sign Leases. Go across the highway to Alexan Silber, where they say, Its all about YOU. Thats customer service. I wish I had picked them.Parking, maintenance, cost, mandated $100,000 liability insurance, extremely high water and trash bills as well as poorly built units were just about enough to make you go crazy. It felt like a full-time job just trying to maintain your own apartment.

Very nice apartments! Weve lived here one year and so far, no problems. You definitely get what you pay for. Amenities, covered parking, pleasant office staff, nice neighbors. What more could you ask for?

A nice place to live, except for parking. They dont tow away enough people who park without authorization. No more special event since the start of the pandemic. The maintenance people are very quick and efficient when you need them.

The leasing agent Anthony is absolutely horrible in customer service. If it were not for Alvero or Olivia I wouldnt be able to stomach dealing with Anthony. He has hung up the phone in my face twice. First, when he called to confirm a workorder that my husband placed to replace a smoke detector battery, when I told him I was unsure of which room, he said he was tearing up the work order and he hung up the phone in my face. Second, I called to confirm a package because I hadnt received it in the mail but Amazon said it arrived. When I asked if he would check, he said he was too busy to get up and check. Thats fine, but instead of trying to offer another solution and I reminded him about my prior bad experience, he hung up the phone again. BEWARE of ANTHONY at North Post Oak Lofts!!! HE IS HORRIBLE IN CUSTOMER SERVICE!!I have lived here for over 3 years and never been treated so terribly.

Resident parking and management has improved. I rated NPO Lofts 1 star but I’ll move up my rating for the improvements made. Nice apartments with a nice pool.

It’s a shame, this is a really nice complex with very nice floor plans but they have let some really sketchy people move in here. I’ve only lived here since May and at least 10 times I’ve heard gunshots right outside my window/in the parking lot. I’ve seen a guy beat up his girlfriend in the pool and watched a guy walk inside the complex with a gun in his belt in the middle of the day. Nice place but super sketchy.

I am impressed by the commitment and going the extra mile Melissa has! Very friendly and helpful.

The leasing agent yessenia is super rude and not very helpful. To be in a customer service field she really lacks any skills. Due to her smart nasty mouth I’ll be looking else where for an apartment.

I lived in these apartments for a few years. They are in a deceptively great area. Nestled away next to a private school and next to a Wal-Mart.Quiet, convenient location and great staff. I highly recommend, especially if you work in the galleria area, downtown or in the Energy Corridor.

Nicole S. The assistant manager Is the by far the rudest individual I’ve ever met! Filing formal and civil complaint against her for discrimination! Beware!

Lived here for a year, car got broken into twice. Cameras on property dont work & front office never answers the phone.

The others reviews about Anthony are correct. Management please let this guy go, youre losing a lot of money because of him.I asked him if there is more to the gym than I can see in the pictures 4 times and he said the pictures are on the internet and I continued explaining the picture doesnt show it then he hung up on me after yelling he has other things to do.

Towed my car in my reserved parking spot only to be towed the next day. Moving out of this place asap. I wouldnt recommend anyone to move in here unless you want your car to be towed that was in your reserved parking. Probably one of the worst management Ive ever had.

Great apartment complex. Plenty of parking for visitors and residents. Pool/hot tub, gym and bbq area are very nice! Green areas as well and a playground for children. Great amenities and amazing enviroment.

Lived here for year! location location location! You cant beat it! Great staff, very accommodating and quick to handle issues. Feels like home. Great maintenance team amazing!

I been here just about a month.. it’s actually pretty nice. I’m a bit impatient at times and they still work with me, and meeting my needs. Plus my kids love the park.

Not willing to work with you. Slow to respond or no response. Lived here for over a year and had multiple incidents (car break in, unethical towing against a signed contract, cars that should not be parked in correct locations, etc) that were left unresolved and excuses given to us. Terribly disappointed.

I have lived at npol for 2 years and have experienced different leasing managers, which they all have gave different living experiences

Beautiful community of apartments and truly lovely and exquisite exterior and interior design! I find this place of living truly a work of art!!

The property is beautiful . The staff is kind and friendly . The new assistant manager Nicole S. Rocks ‼️‼️‼️

Very nice property. Apartments are spacious . The staff is great. Nicole is great

I love north post!! they are the best. i never had an issue living here & love the staff. 10/10 recommend!!

Amazing complex with spacious rooms, nice appliances, awesome amenities, responsive management, and a great price! I couldnt recommend this apartment more. I love it here.

Its a nice place to call home. Good sized swimming pool. Well maintained piece of property

The new complex manager, Jacqueline, has shown real care for residents. We are hopeful that positive changes are coming!

I’ve met some amazing residents living here and love the community!! Feel completely at home and safe! Thanks for being awesome

Love the apartments it’s a very reasonable price! They were very professional and nice ! Definitely recommend to speak to Patrick

The staff here is extremely energetic and responsive! Mercy has been super sweet and great to to work with. :)

I love this place, management has been very helpful and professional! Tania is very friendly and am so happy to be living here!!

Overall I give then 4.9 rating. Dont have anything to bad to say. Am satisfied with the management.

I give these guys 1 star because I have called and called and called..and no one answers the phone....I choose not to lease here just because of that reason......If you cant reach someone by phone....then it would be extremely frustrating to live there and not be able to get service

This résidence is awful since there is a new manager : dirty hallways, closed office, no event, closed BBQ place, closed swimming pool. And we pay for those facilities...

Dogs bark in the area alot. Treadmill is broken at the gym

Great place with big swimming pool and well managed. We did 3 years and really liked it.

Lease agents are knowledgeable, very kind and professional. Really enjoyed speaking with them.

Really nice apartments. Great staff, lots of nice amenities, gated and nice people.

Amazing leasing staff! Yesenia is super friendly and helpful.

Will 🙏🏿. The best

No parking if you arrive after 5:15pm.

Great complex! Staff is very kind!

Very polite staff and excellent place to live.

Been here for a long time, feels like home

Love my North Post Oak Apt.

Great service and a friendly statf

Seven years and going strong!

Olivia from the front desk goes above and beyond!

Great place to work or eat!

Management is very rude and slow to respond to complaints

Love the pool and staff!

Overall a pleasant place to live

Decent

Nice gated apartment complex.

A beautiful place to live

Beautiful place

This was by far one of the best transitions I’ve ever had with moving into an apartment . Nicole made everything so easy for us , from the tour to the application you name it she had it covered . Het. Communication throughout this process had me at ease . If you’re looking for an apartment in the Houston area don’t hesitate to hit Nicole up for assistance .

Excellent place to live. Very quiet. It has excellent facilities

Excellent