The Rice

909 Texas Ave, Houston, TX 77002, United States
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The Rice
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Mi
Review №1

Resident of 6 years. Had it always been flawless, no… but guess what, after living in other buildings over the past 15+ years every building has their issues. Most of the time it’s down to the ownership group not the management company. In the leasing office Aaron, Destiny and Jenny have always been great and are responsive. Sophia the concierge is amazing and takes the time to remember residents apartments and names. I’ve experienced my fair share of issues yes, but guess what, the building was built in 1913. Are there improvements that the ownership group needs to do? Yes, absolutely. And I hope they do a resident poll to see what big action items are. I’m hoping the new ownership group will give GreyStar the tools they need to help the residents, some of who have been here for decades. We have new elevators, units are being renovated and structural improvements made. I hope the owner group won’t wash the building of its historic charm and not cheap out on renovations to the public spaces. Gallium, do us good. Don’t just put builder grey finishes in everywhere. Look to the future and choose timeless updates please. The building has potential.

Lo
Review №2

I recently moved into The Rice with my partner and have been extremely impressed with my experience so far. The building is beautiful and well-maintained, but what truly makes it stand out is the amazing management team, especially Jenny, the manager, and Destiny, the assistant manager.Jenny is incredibly responsive and went the extra mile to ensure we were happy and well taken care of. Destiny is friendly, approachable, and always ready to help. Together, they create a warm and welcoming environment that makes this place feel like home.If youre looking for a great living experience with exceptional management, I highly recommend The Rice.

th
Review №3

I had an amazing experience working with Destiny!! From beginning to end my viewing process of my dream unit, application process and move process have been swift and efficient! The Rice most definitely feels like a “home” the hospitality I’ve been shown sold me just as much as the unit itself!!!

Os
Review №4

Destiny gave my partner and me a great tour! She was super warm and welcoming, making us feel right at home. She explained everything so well and answered all our questions. We felt really comfortable choosing our apt. Overall the office team is great!

Iq
Review №5

If you want to become a part of history, if you like to drown yourself with great restaurants and bars all within 5 minutes of walking, this is the place to live. Im not a resident yet of this beautiful historic building but I will be soon. Amenities are super cool. I loved the entrance. You feel a grand welcome by the door person and by the huge lobby area with super cool Chandler lights. Ohh, I almost forgot, there is a huge balcony on the 2nd floor where residents can relax and enjoy the true downtown view, people in the streets.I had my tour yesterday, and Samantha was extremely helpful showing me around and she went out of her way to accommodate my needs with various rental options. I am going to apply today and dearly hope that I get accepted. Cant wait to live as a resident of Rice Lofts soon.

me
Review №6

I think I have given an overly fair amount of patience and the benefit of the doubt for management to remedy my apartment’s condition. There were a lot of communications and delayed responses, but Ill try to summarize them and stay as close to the facts as I can.Nov 27, 2024 – My apartment had a water incident caused by my upstairs neighbor. My floors, bed, and sofa were soaked. I reported it right away, cooperated with the remediation team, stayed with the concierge for hours to follow up, and gave her my number for someone to reach out to me, but I heard nothing back. They relocated other tenants on the same night but not me. The remediation team brought in three big blowers that ran 24/7 for almost a week and expected I would be fine with the constant noise, as if the management could sleep in this kind of environment themselves.Nov 29, 2024 – Jenny reached out to me and told me she had spoken to everyone affected on the night of the incident. She had not—I didn’t hear from her until Nov 29. She told me that my apartment was classified as Level 1 damage, so I wasn’t eligible for relocation.Nov 30, 2024 – The Level 1 damage she referred to was supposedly a small 2ft x 2ft section of the wall that needed to be gutted out, but it turned out to be significantly larger - roughly 2x15 ft visually estimated.I was told they have been waiting for insurance approval since Dec 17, 2024. It has now been more than two months since the incident, yet no repairs have been made, no relocation has been offered, and no other solutions have been provided. More watermarks are also appearing in other areas of my ceiling. If it was merely a small fortunate damage as they claimed, I would have assumed this would have been resolved by now, or even earlier.

Ca
Review №7

Sydney recently gave me a tour of the building. She was so incredible, very friendly and willing to answer all my questions. Right away I can tell the place is gorgeous and the staff is incredible. Everything is close by and the place looks so well kept.

Le
Review №8

I love this place. Although I still have not made a decision I would like to mention how helpful Heaven was. She was a sweet girl and knowledgeable . It seems as if she really do care about all of her clients. When I do make a decision she will definitely be a part of my yes. Thank you Heaven

An
Review №9

Resident update after 4 Months: When I first leased here at The Rice, I gave this place 5 stars. I received exemplary service from my original leasing consultant, Alaina. She really did a phenomenal job highlighting the property and the neighborhood. Unfortunately, she was/has been the only staff member that has ever been that impactful or helpful. I typically dont complain because I have worked in PM myself and know how arduous a job it can be. Due to the egregious service that I have received lately, I felt compelled to share my story and hopefully prevent any future prospects from experiencing the same. I will start with stating the building is beautiful: great amenities, prime location, and free valet service. This is what initially pulled me in! Its not the property; IT IS THE LEASING TEAM! The previous leasing agent I had is no longer working here, and she took the great work ethic with her. The most pressing issue is the outdated appliances! I have placed MULTIPLE requests regarding the dryer in my unit, only for it to be replaced and still present the same issues. Each time, I am told to clean the filter(which I do and HAVE TO DO after EVERY CYCLE) , but I still have to use multiple cycles to get my clothes dry. Mind you, I dont even wash a heavy load due to this reasoning. Imagine how elevated my energy bill is and has been due to this. I have contacted the leasing office A TOTAL OF 10x to get this issue resolved. I have spoken to the manager, Jenny, the assistant manager, Destiny, both new leasing agents(one is Angel and the other is a guy with a nasty attitude). The reason I know the names of the entire staff is because I have spoken to ALL OF THEM for months at this point regarding this issue, only for the manager Jenny to lie in the beginning stating I would receive another dryer and to continue to ignore my calls, visits, and requests for a follow up. THIS IS UNACCEPTABLE and abhorrent behavior. For the manager to do this really displays why the staff provides such abysmal service. There is also very low water pressure in my unit and minimal coverage with the internet service in the unit; these entities are manageable but the lack of follow up and correspondence regarding the dryer moved me to write this review so that whomever is reading this will understand: dont lease where the leasing staff has no respect or care for the residents. It does not make living here pleasant. I can see from the other reviews other residents have updated their reviews also and are echoing these same sentiments regarding the staff. YOU HAVE BEEN WARNED!

Un
Review №10

First I’d like to thank god but thank Heaven! She was such a delight! Very helpful!! I was having the worst time getting approved but Heaven made my process light and easy!!! She is an absolute blessing to this establishment and if it wasn’t for her I would have gave up on the rice!! So shouts out to you Heaven you are a super star!!!!!

Ro
Review №11

Destiny showed my friend and I a very nice unit on the 18th floor. What a view! She is extremely personable, knowledgeable and just a lot of fun to tour with. Definitely making this my next home! Robert B

Ja
Review №12

We toured with the assistant manager Destiny today and she was very well spoken and helpful. She kept our options open for us & continued to show professionalism throughout our entire tour while making the tour itself enjoyable. Thank you !!

Ta
Review №13

Destiny was my tour guide and she provided a wonderful experience!! She was friendly and extremely helpful. I have no doubt that I am going to love this apartment community and I can’t wait to move it!2 month update: If you’re thinking of moving here, please check the reviews from the actual residents so that you don’t get conned into thinking this is a good idea just because they feigned charm and niceness during your apartment tour. My partner and I have only been here 2 months and we’ve already had to put in 18 maintenance requests. For our “luxury” $3k unit. Apparently, getting stuck on the elevator is a normal thing also because the leasing personnel treat it as such. If that happens to you, don’t even waste your time bringing your issues to nasty attitude ALIANA STAFFORD (especially if she’s doing more important things such as showing apartments to future residents)…just call 911. And if you do have the unfortunate displeasure of dealing with her and her lack of customer service skills, don’t even waste your time reaching out to upper management about it because they don’t care. Take your money elsewhere and save yourself the nightmare.

Za
Review №14

Beautiful building, great amenities, and wonderful staff. Thank you Alaina who MADE my visit to The Rice. Here I was, wandering in at 5:30pm on a Tuesday with no appointment and by 6:00pm we had seen 3 apartments that suited me and one that I love so much I may never leave. 10/10

Fr
Review №15

I am very please with the Rice apartment complex and its staffs. They are very professional, courteous and helpful. Specially Aliana Stafford the leasing agent who made my move into the building so easy. From the reservation of the freight elevator to the small changes I needed in the closed. She really accommodated me. I will recommend The Rice to anyone for sure. I like the building and I like my apartment. Its a very nice community...

Ju
Review №16

To some residents, this is their home, and it has been for years. I am reluctant to post any reviews online. However, I want to do this as individuals should be applauded for what they do. I am beyond grateful to the Manager (Jenny) and Assistant Manager (Destiny) at the Rice. Without their level-headedness, I would not continue my association with the building. They genuinely care about the building (which is lovely) and do their best to ameliorate poor situations. Jenny & Destiny! Well done for your leadership and kindness.

Sa
Review №17

Destiny was a pleasure to tour with and fantastic at showing us around! This apartment complex is so impressive from the customer service, to the location, to the historic charm. Highly recommend checking it out if you’re in search of an apartment in downtown Houston.

Dr
Review №18

Terrible experience due to those working in the leasing office. I lived here for a year. The last three months I couldnt even wash my clothes due to them never fixing my washing machine despite multiple requests though the resident portal. To make matters worse, they are dishonest when it comes to their policies and tactics. The facility is always dirty, things are always breaking, the garage gate breaks weekly, it smells awful, and they are always low on maintenance workers. Seems like they are unable to keep their employees. I wonder why.

Ja
Review №19

Awesome building, and great staff. The location is the cherry on top for the many things the building has to offer. From the view from the terrace, the restaurants on the base floor, and the remarkable indoor pool, this historic building truly beats the test of time. 10/10 recommend if youre looking for cool loft style apartments.

Ts
Review №20

My mom lives here and I visit all the time and stay with her. The location is amazing and really easily accessible to some of the best parts of Houston Downtown. The pool, common areas, and workout facilities are very nice and maintained well. I can not speak on prices or rent on this place but do think they are a great property as someone that visits a few times a year.

Da
Review №21

I recently toured The Rice apartments in Houston, Texas, and had a great experience. Aliana, the tour guide, was awesome. She really highlighted the classic New York high-rise vibe of the place, which was super cool. The building has this timeless charm that stands out.The Rice is located right in the heart of downtown Houston, which is pretty convenient. If youre into that mix of classic and modern, this place is worth checking out. The tour itself was well done, thanks to Alianas enthusiasm and knowledge.

Ma
Review №22

We toured with Destiny and she is so friendly, bubbly and I really enjoyed her personality. Can’t wait to move in.

Ka
Review №23

I’m coming up on 3 years of living here !Just renewed my lease, where Liz the leasing agent had helped me. She’s super sweet, great personality. I can’t say enough about the building, apartments have brick and tall ceilings. Sophia and Adalberto are amazing concierge.Jenny the manager is great at addressing issues. The community in general is very close so it’s really nice

Co
Review №24

Destiny gave an amazing tour. We had no questions because she went over everything. Hoping to sign a lease here if everything lines up.

Li
Review №25

Thoroughly enjoy living at The Rice! The staff and residents create a friendly and welcoming community. Management does a great job of communicating with residents about repairs and concerns around the property. The amenities are spectacular! I really enjoy the convenient location in the heart of downtown. One of my favorite amenities is the pool! It’s quite private and being indoors, can be used tear round!

Ma
Review №26

The Rice is an absolute gem in the heart of Downtown Houston! Steeped in history and bursting with character, this unique rental building offers a fantastic location within walking distance to a plethora of services, galleries, restaurants, bars, businesses, and city attractions.During our tour of the property, Aliana Stafford, the leasing professional, provided exceptional service. Her knowledge of the building and surrounding area was impressive, and her professionalism was truly commendable. I highly recommend The Rice and commend Aliana for her outstanding assistance!

Jo
Review №27

Destiny was remarkable. She gave us a phenomenal tour of the property and we immediately fell in love. I love that classic feel of the property and the amenities! Also, we met a couple of residents who spoke of positive experiences on the property. Come check this place out and make it your home.

LD
Review №28

Had the opportunity to tour this building in March 2023 and was disturbed to see the state of building and the lack of regard for such a historic building in the state of Texas. All the different units in the older side of the building were insanely outdated to the point that you thought you were in the 1960s or 1970s, but and in a good way.. The wood floors were as hard as concrete and chipped while the kitchens looked like they had never been renovated/updated with modern appliances.The walls were razor thin and we could hear things from other apartments as if they were in the tour model apartment as well as construction from street level. During the tour, I found a cockroach in the bathtub of the apartment. There was also a swarm of undesirables crowding the building. The person who showed off property was dressed like they were ready for a Miami nightclub but not properly educated on the building. They repeatedly said The Rice is the oldest building in Houston when in reality its La Carafe (the bar right down the street) . Overall I can see why the rent prices are cheap. I would not recommend.

Sh
Review №29

Destiny was absolutely amazing beginning to end. She is a huge asset to your company and organization. As a result you have a new resident.The only down side is you only gave me the option to give her five stars. Let’s work on that issue, kindly. She deserves ten.With kindest regards,Shane-Michael Doughty

Jo
Review №30

I’ve had the pleasure of living at The Rice for a year and half! I love my home, my view, my amenities, and the conveniences of living downtown. I love the energy that downtown brings, not to mention all the wonderful upscale restaurants within walking distance. My view is spectacular. The management team is amazing, Samantha is always going above and beyond since I’ve lived here. A huge perk to be able to build a great relationship with friendly, helpful faces!

Ni
Review №31

I recently had the pleasure of working with Aliana Stanford as my leasing consultant for the Rice Lofts, and I cannot speak highly enough of her exceptional service and professionalism. From the moment I first reached out for information about the property, Aliana was responsive, knowledgeable, and went above and beyond to ensure that my leasing experience was seamless and enjoyable.Alianas attention to detail and genuine care for her clients truly sets her apart. She took the time to understand my needs and preferences, and she went out of her way to find the perfect living space for me. Her expertise and thorough knowledge of the Rice Lofts and the surrounding area were invaluable in helping me make an informed decision.Throughout the leasing process, Aliana was always accessible and responsive. She promptly answered all of my questions, provided clear and concise information, and made sure that I had all the necessary paperwork and documentation in a timely manner. Her professionalism and efficiency made the entire process smooth and stress-free.Not only is Aliana an excellent leasing consultant, but she also has a warm and friendly demeanor that immediately puts you at ease. She genuinely cares about her clients and their satisfaction, and it shows in her dedication to providing outstanding customer service. Her positive attitude and enthusiasm are contagious, making the leasing experience enjoyable from start to finish.I highly recommend Aliana Stanford as a leasing consultant for anyone looking for a new home at the Rice Lofts. Her exceptional professionalism, attention to detail, and genuine care for her clients make her an invaluable asset to the leasing team. Thank you, Aliana, for making my leasing experience a truly exceptional one!

Sa
Review №32

I love the Rice. Its a beautiful building with warm and friendly staff. Adelberto, the concierge, is one of my favorite people there. His attention to detail and genuine care for each resident is truly remarkable. He always has a smile on his face and goes above and beyond to acknowledge everyone and provide them with the best service possible. I would wholeheartedly recommend Rice Lofts to anyone in search of a place to live downtown.

jr
Review №33

Destiny showed us an awesome floor plan that blew us away. I’m not going to tell which apartment so nobody will try to steal it but these apartments are to die for. I love all the amenities and the different floor plans. Definitely a place to consider if you love the downtown lifestyle.

Tr
Review №34

***Update - August 2024 | Why does the valet/doorman pick and choose who he’ll open the door for? Buzz cut (night shift on Monday) only opens the door for a certain demographic. Any reason why?**Update-Update: Sofia/Sophia is an excellent concierge.*Update: Its a very dope building. I dont mind the long waits for the elevator, but it is problematic. I really am writing this because of the birds who DOMINATE the parking garage. Theyve taken over. Its enough bird poop in there to last for the next 113 years. Is there any plan to get them out or should we just continue letting them dookey all over our vehicles?Recently moved in with the help of Steven and the rest of his amazing team (Samantha, Destiny, and Jenny). Steven has done everything he can to make sure that my move-in has been exceptional. He follows up and allows you to detail what you might need from him and the building and he then accommodates that need for you swiftly. I thank him and the staff for helping me feel at home.

Ch
Review №35

Destiny was very helpful in showing me the Rice! The place is so cool and unique.

Ce
Review №36

Great tour with destiny today. She was knowledgeable and friendly, making the experience even more enjoyable. Hope to soon move in.

De
Review №37

I’ve been looking for a new spot for a while and decided to visit The Rice. The property is beautiful and so unique. Not only was I blown away by the architecture, I also had the pleasure of working with Samantha V who was my personal guide. She was so knowledgeable, patient and SWEET. It was refreshing to feel like i wasn’t just a number she had to show around. I definitely recommend this place and please ask for Samantha V. You won’t be disappointed.

Do
Review №38

I did a walk in with no appointment and was greeted with a great experience with assistant manager Destiny who was very nice and informative. We did a quick tour and she provided me with an email detailing everything I need to know about fee’s for the layout I’m interested in.

Ja
Review №39

The rice tour was an awesome experience!Destiny went above and beyond on our tour and answered every question in detail.

Cy
Review №40

Destiny is a great agent. Very thorough and went through all of my options to get what I truly wanted out of a unit.

Cr
Review №41

Had the opportunity to visit this community with a client and we were both just blown away at the sight of elegance as you walk in. The work out center and numerous work space areas along with relaxing sitting areas is just a few of the amenities they offer that convinced my client that this is home. A huge thanks to Destiny who was welcoming and attentive with all the patience to answer my client’s questions. Definitely the representation of professionalism and pleasantry we were hoping for.

Ca
Review №42

The Rice Apartments has been a delight. I just recently moved a month ago and Im extremely grateful in calling this place my home. I did my tour with Samantha Valenzuela and I must say her customer service was outstanding, her attention to detail and responsiveness made me feel really confident since day one.The amenities for the residents are beautiful, the maintenance team are always respectful and courteous. The concierge team are always there to assist you and help in any way they can. If you are looking for a trendy/upscale home dont look any further, this place has it all!

Ja
Review №43

The staff are true professionals and will ensure your issues are solved. Nice work Jenny, Liz, Destiny, Alana, and Sophia - your efforts and approach to resident issues are appreciated! -910

Aa
Review №44

Found out about their great move-in offers from a close friend and decided to check them out. We met with Steven at the leasing office and he was great at showing us around and answering any questions my husband and I had. The building is filled with beauty and history and that’s a huge draw for choosing from the many options downtown. In the couple of months that we’ve been here the place feels so much more alive and like a home than our previous residence. The leasing team is great at checking in and being overall friendly and a part of the home feel here. I’d recommend anyone to stop by for a tour and hopefully make The Rice your next home.

Jo
Review №45

Been looking for an apartment in downtown Houston area so I decided to check out the Rice. The leasing team at the at the Rice was very nice and welcoming. What stood out to me the most was the help in assistance I got from Samantha. Samantha was very polite and professional at showing me around the residency. She definitely made it easier for me to decide on where I want to move next. I will be back thank you Samantha and the whole leasing team for the experience!

Da
Review №46

Amazing experience. I just moved in . The building is beautiful. Samantha has been so helpful and made my move-in process extremely easy and smooth. It is my first apartment ever so I don’t know a lot about the process and had many questions for her , yet she answered every question with joy and pleasure. Samantha is the best!

Ty
Review №47

We are in love with the floor plans here ! Destiny in the leasing office is amazing, funny, welcoming, patient and accommodating. We’re going to love seeing her on our chipotle trips!

Ka
Review №48

Toured with Destiny today and she did amazing showing us around the property! Very informative and friendly!

Da
Review №49

Nice place to live with the exception of maintenance. Sitting here in 100+ degree weather baking because my AC isnt working. You would think this would be a high priority work request, but apparently not. Compound that with the the fact that my last request was marked resolved after 3 days without a single thing being done. Im not particularly happy with maintenance right now.

Co
Review №50

Destiny was fabulous in Houston my tour of the property. Great professionalism and knew all the ins and outs of the buildings.

Jo
Review №51

Im a native to Los Angeles and moved some weeks ago.Ive never left California but I was looking for something upscale and comfortable that felt like home. Thankfully I found these apartments and fell for the decor and ambience. I still shied away from being so far from home, but Steven was very kind and informative that it made the transition completely smooth! The building is conveniently located downtown, so I can easily commute to work and go out for some cocktails with my new friends after a long day! Im so glad I made the move.

Th
Review №52

The leasing office has been extremely helpful. Samantha assisted me in leasing an apartment and went above and beyond to answer all of my questions. She was very patient in assisting me and was able to address all of my concerns. I’m very excited about moving into The Rice!

De
Review №53

This building has a lot of history & character. There’s so many floor plans and different options that are unique especially in the heart of Downtown. While I toured the residents spoke to each other & the concierge & valet staff were welcoming. I toured with Samantha & had a great experience. Everyone in the office said hello. In my top 5!

Pr
Review №54

Destiny is amazing and informative. She greeted us with a smile and spoke to all residents who she passed in the hallway! The rice is absolutely lucky to have her doing apartment tours.

EL
Review №55

We visited The Rice over the weekend and Destiny (the asst manager) helped us and she was awesome. I didn’t think there was anything that could make the property any more appealing but her warm and friendly disposition just took everything over the top. She explained the history of The Rice and showed us all of the amenities. We will definitely be making The Rice our home. 😀

Sh
Review №56

If I could give 0 stars I would.... I lived here for 2 years please read:First here are the highlights:- My car got stolen OUT of the garage in this building- The management is terrible and wouldnt provide footage of my car getting stolen and also wouldnt release me from my lease after I told them I felt unsafe- Tried to evict me with 2 days notice after they changed payment portals and my autopay didnt transfer over- Told me my move out date was 2 days earlier than my actual move out date and so I had to scramble to move all my things out in one day- They allowed my scary ex permission up to my apartment without calling me- Elevators break constantly, never had all the elevators been working at the same timeThe location of this building and Great Gatsby feel is very nice but thats where it ends. If they can charge you for something, they will. If they can help you with something, they wont. My sink stopped working and my AC was broken for days. Maintenance does their best but ultimately its an old building and management has no plans to upgrade it. The elevator situation is no joke. sometimes none of them worked and id have to climb 15 flights of stairs to get to and fro my apartment. Finally, cause I think its worth mentioning twice - MY CAR WAS STOLEN FROM INSIDE THE GARAGE AND THE BUILDING DID ABSOLUTELY NOTHING. Didnt send an email to other residents, didnt have police investigate, and didnt let me break my lease for my own safety. Wont even elaborate on when my car got booted when the valet decided to leave it on the street instead of taking it to the garage.

Al
Review №57

I love The Rice! I went here for a wedding and decided to take a tour so I can get a better feel for the lofts. I met with Samantha and her customer service was one in a million, she was definitely a great help and if i end up moving to Houston like planned i will come back to have Samantha help me again.

Am
Review №58

My experience with The Rice was exceptional from beginning to end. The concierge staff was helpful and professional. Samantha gave me a tour and was very knowledgeable about the property - she was extremely friendly and attentive to any questions I had. 10/10 recommend!

Af
Review №59

Don’t move here if you care about things working and cleanliness. Its always dirty, elevators are constantly broken, and they overcharge with hidden fees. You pay a premium and receive very little for what you pay

Ch
Review №60

Destiny is very Helpful, Courteous, Kind, and Professional. The rest of the staff is just as good. Being a Resident here on now my second lease has been a very hospitable and cozy place to stay. Maintenance is always a call away and the problem gets resolved quickly.

Ve
Review №61

The Rice was beautiful and had such a pleasant experience. Aliana the leasing professional helped arrange an event for our group and also toured the penthouse and some other floor plans.

Ra
Review №62

Great experience with Destiny! Best spot in downtown Houston. Loved the brick walls and plenty of windows.

Ca
Review №63

If you are Looking for an outstanding apartment complex with exceptional customer service The Rice is for you. Their leasing consultant, Samantha went above and beyond to make our move-in process stress-free. The apartment was clean and high-quality, with a responsive maintenance team. We highly recommend The Rice and Sam for a comfortable and convenient place to call home.

Ja
Review №64

Love these apartments! This is the first complex that has ever gotten me to renew a lease. Steven, in the leasing office, is always so nice and willing to help! I always hope he’s in the office if I need something, and if he’s not, I’ll usually wait until he gets back! He helped me with every step during my transfer process and made things run so smooth. It’s too bad he’s not in a management position. He really deserves it. Concierge, especially Rosie and Olive, are always so nice and greet everyone with a smile. I personally have had no complaints since moving in October 2021.

Ta
Review №65

Today was the day I met Destiny and received one of the best tours of The Rice. I look forward to moving in soon and being a future resident. Thanks Destiny!

Ka
Review №66

My experience at this property was a top tier. Since I am a local Houston Realtor & Apartment Locator I was able to tour & shoot content with consent from the generous & very kind staff. What I liked about Samantha Valenzuela my leasing consultant was that she was quick when attending to me & also very knowledgeable on The property itself, the amenities, rates & fees.I highly recommend Samantha Valenzuela for everyone who needs assistance at The Rice.Her customer service is the best!

Ce
Review №67

I recently toured The Rice apartment in Houston with Destiny, and it was a wonderful experience. The building is modern and elegant, with attention to detail in every aspect. Destiny was welcoming and knowledgeable, showcasing the spacious unit and impressive amenities. If youre looking for a luxury apartment, I highly recommend touring The Rice with Destiny.

Br
Review №68

It was so exciting to finally see this property in person today! Samantha has been beyond efficient since my first inquiry here and as she assisted me on my tour, she gave me all the information necessary! I loved this property, the atmosphere, the location, it was all too good

te
Review №69

Had to move to Houston for a six month construction job. I saw about six properties, but had the best experience here. The concierge was great, I feel safe with the garage, the area is perfect, and Samantha showed me several different floor plans which boasted the uniqueness of The Rice

Pr
Review №70

The Rice has a lot of history and is an amazing place to live. I love how I can walk everywhere and it’s close to market square for my dog. The office staff is great and Samantha always has a smile on her face that makes my day when passing by.

Du
Review №71

I toured with Samantha & she was very informative & knowledgeable about the property & its surroundings. The staff was very welcoming & it is a beautiful building. Not moving until August but definitely on my list! I loved how she answered all of my questions even the ones I couldnt think of at the moment. Very helpful 👌 cant wait to soon be a resident .😊

Ed
Review №72

Destiny is a great tour guide. She’s well spoken & knowledgeable of the rice. Great experience. I was already sold on moving here from the pictures, but after seeing it in person and Destiny’s help, I’m moving in for sure.

Xa
Review №73

Very incredible location. So many attractions. Really enjoyed our tour guide, Destiny, who was a warm amazing personality and showed us the best of Rice and even a bit more of the fun that goes on in Houston

Je
Review №74

I enjoyed my time living here, if you work downtown you cant get a shorter commute than here! Steven Obando was always helpful and I had a bad habit of just walking into the office whenever I saw him without an appointment and he would always find time for me. The concierge were always wonderful and professional, especially Olive!

Ke
Review №75

I enjoyed everything about my tour, the staff made me feel very welcomed, that I instantly imagined how it will be staying at The Rice. Steven was really knowledgeable about the history of the building and its perks. Thank you again! Will def be spreading the word.

Is
Review №76

Destiny provided excellent customer service and accommodations when i got a last minute tour of the property. Will definitely consider this property and encourage others to do so.

Dr
Review №77

In 2022 the elevators have been breaking down constantly. Always down to 1 working elevator for the whole building. The freigh elevator was out for at least six months. Imagine a weekend with an event on the second floor in the Crystal Ballroom with guests and catering trying to set up, someome moving, and 18 floors of residents trying to go in and out with 1 working elevator. Hope you move with a flat rate instead of hourly. Building can use better cleaning. Maintenance is fast, so that’s good. Lately more resident events have been organized, which honestly we the residents would rather have working elevators than free cupcakes.

Ma
Review №78

Great property! I am the broker of HOU Apartment Locator and have toured this place several times. I recommend this property to others. The floor plans are very unique and stylish. Love that there is controlled access and concierge.

Vi
Review №79

Samantha was my leasing agent when I visited The Rice to look at different units. She was not only really charming but also very knowledgeable and responsive to my needs at my new apartment. Even though I wont be relocating until August, I will keep The Rice in mind.

st
Review №80

The Team at The Rice is Amazing!!Jenny Is the best Manager and the Service team completes my service request in a timely manner. I love living at The Rice because it makes me feel like I am a part of Houston.

Mi
Review №81

This place is amazing. Great staff and made me feel comfortable and confident about leasing there. I had Samantha Venezuela who helped me tour the place, and she made the process so easy and not stressful! I cant wait to move this summer.

Sh
Review №82

In 2012 our Tomball home of 30 years turned commercial and we decided the move into the heartbeat of Houston and we could not have found a better place than The Rice. After three years we moved to far West Texas, where we still make our home, but we missed Houston and decided to have a second home here and to check out the Rice once again. We love it here, where else can you swim on New Year’s Day in the same pool that Marilyn Monroe did! This is an historic building where Jenny is the mgr and she is open and available. Ricky, Olive, Andre greet us by name with smiles and help in every way they can. Our neighbors are friendly. We are older now enjoy the feeling of safety here and could highly recommend it to all.

Ro
Review №83

I must say, I was impressed not only with beautiful complex, but with the service that I received upon my visit. Ricky was so patient and greeted me in such a way that I felt like family. He definitely made my application process go smooth, and I cannot wait to move in!

Ol
Review №84

IF YOU’RE THINKING ABOUT MOVING HERE DON’T!!!!The elevators have been broken since I moved in- and they still haven’t fixed them!I moved in on March of 2022 and the freight elevator for moving was completely down. There are a total of 3 regular elevators, one which has been completely broken the entire time I’ve lived here, and the other two that stop operating at different times. There have been times where the two “best operating” elevators are shut down and residents have to go up the stairs, UP TO 18 floors. This once happened on a weekend and management sent an email saying they would try to fix it the following Monday, so we spent the entire weekend without operating elevators.Additionally, on the weekends they typically host events on the second floor party hall, so when the elevators are down there’s a total of 18 floors filled with residents PLUS about 200+ people that are attending these events, having to use one elevator that holds up to 4 people at a time. Residents are having to wait up to 10 minutes to be able to catch the elevator.It’s ridiculous that management has not prioritized this long term on going issue. Residents are tired of getting nothing but an apology email from them every other week when the elevators go down. It’s also extremely disappointing that management isn’t willing to reduced our rent pay or provide a real solution to this problem. It’s definitely not worth the cost, pain, and trouble to live here.

To
Review №85

These apartments are beautiful. Samantha was completely awesome in helping me find a unit i loved. She was very patient and sweet. She assisted me with the application process and always promptly answered any of my questions.

C
Review №86

I love the views! Steven showed me some amazing units with killer views of downtown. I love how custom each layout is. It’s such a contrast to boring, cookie cutter properties nowadays. Thank you Steven for your patience and knowledge!

Ja
Review №87

Recently toured this building and would not recommend. Common area was clearly unclean and partially blocked off for some event. Rooms are small and old. Couches and floor were very dusty and unclean, and I think I saw something crawl across the floor. Leasing office was unhelpful and did not seem to care about my concerns at all. Also suspicious how so many of the positive reviews come from people who dont even live there, are the trying for a rent discount?

Ke
Review №88

This building has so much character. There is truly nothing like it. The most unique apartment interiors you will find in Houston. You can’t beat the location and The Rice team couldn’t be better. If you’re looking for a central location, this is your spot. Do yourself a favor and make The Rice your next home.

Er
Review №89

Where to start! Miss Tyler helped me out. She was knowledgeable, kind, and professional. She was so fast and eager to help, made me feel welcome and excited. So did the concierge! The building is absolutely amazing. I LOVE the history and the special antique charm it has. I fell in love with the unit I toured and it was extremely affordable for how amazing it was. I look forward to calling The Rice my home! Thank you for the wonderful visit.

Ar
Review №90

The atmosphere and the ambience of this apartment community is unique and historical. The decor brings a presence of contemporary yet past, I would like to thank Ricky for all for his help and answering all of my questions he was very insightful. I look forward to doing business with you.

gl
Review №91

Hello! I just wanted to say how attractive your site was, positive environment, and for your amazing community. The atmosphere was perfect! I felt as if I was the only one there because of the personal and professional attention that I received working with Ricky. Thank you so much for your positive establishment. 😊

Bi
Review №92

The staff was amazing from day one!!! Aliana was so helpful and had great food suggestions! I will be returning to stay in the guest suite whenever I visit again!

Or
Review №93

Amazing staff, and very friendly and helpful. Answered all of my questions and even reached out to me for a follow up. The office was very clean and well kept . The leasing agent took her time with our tour and made me feel comfortable about moving there . I am big on kindness and communication and the rice is a 10/10 for that !

An
Review №94

I moved into the Rice about a month ago. So far it’s been great. I love the location and amenities so much! Johnny Moreno was my leasing agent. He made my application process much easier and looked out for me every step of the way! I definitely recommend the Rice to others!

ja
Review №95

My lease is up in a couple of months and Samantha V has been very welcoming and warm, she has been very knowledgeable and quick to answer all of my questions. Once my lease ends I will definitely be making the move here.

Me
Review №96

This community is amazing from the history to the upgrades to the Management! The Manager is top-notch and she is always willing to help and always with a smile! Her and her team are all great! Love The Rice!

La
Review №97

The concierge was top tier, and amenities offered here are above and beyond my expectations. Samantha was so personable and down to earth and provided a great tour. 5 Stars without a doubt!

La
Review №98

The location is great! The idea to live downtown is a dream of ours, but not yet. In taking a tour of this building I was a bit skeptical bc of its age. And a bit leary of livighere the darkness of the hallways. I couldnt imagine walking around with those narrow and dark hallways. Even in the daytime. Felt a bit unsafe. The apartment we viewed I didnt like the layout. Room next to room. And both bathrooms were across from the bedrooms also next to each other. Im sure not much could be done about the layout seeing its a very old building but not what Id hoped for. However, the location was bomb! I could see myself living there just for the location.The entrance is beautiful, but the elevators are very small; wonder how youd move your belongings in. The rest of the location didnt match the entry.

Br
Review №99

So far the environment is cozy and has a dynamic atmosphere, the building staff are warm at response and make you feel welcomed. The space is clean and comfortable there is very little or nothing at all the complain about.

Br
Review №100

My tour with Samantha at The Rice was great. The team was very welcoming & valet upon arrival was very accommodating. Top of the list in my options for future move in

Mu
Review №101

I went to look at Rice Lofts . You have to have an appointment or at least I did. I loved being greeted by a concierge ( very friendly ) . Then a tour of the work out room with all kinds of modern work out equipment.The pool was a little spooky being in the basement of the hotel. I was interested in an efficiency or one bedroom. I loved the open ceilings to give an appearance of openness. I loved the mirror wall which behind it was closets for clothes or storage in the efficiency.I love that restaurant are adjacent to the lofts. It has cover parking garage. There are two areas of the apartments that have out door seating with grills and indoor area with sitting. . I really loved the apartment , the nostalgia of a piece of history of living in over 100 year old structure. Also the rent was reasonable for the area being downtown and near everything . Oh almost forgot if you wanted there is valet parking too😁

Jo
Review №102

Good: location, affordability.Bad: smell.I liked having a garage, especially in Downtown, though the bird stool was an issue in some months of the year. Many residents have pets, and the pets aren’t trained not to urinate on the hallways, making for a bad smell half of the time. I would have used the pool more if it wasn’t underground. The gym has essentials, but not much as you can expect. Apartments are great to live at.Overall I just think they need more frequent cleaning to combat the urine smell.

Ca
Review №103

Location is great! However my apartment had nails sticking out of the floor and was not properly cleaned. Dealing with management has been an issue since day one, and Ive learned that this is a relatively new issue since there was a change in management. Cannot recommend at this point :(. Will update in a few months

Al
Review №104

This building has so much character, i really enjoyed learning the history of the building. Samantha helped me so much, When i came to do a tour of the building and was very generous and informative about any and all questions i had. Would definitely recommend this place and samantha to others.

Ni
Review №105

I have been living here for two weeks and have loved every moment! Everything is walking distance when you want to go out. The amenities are above and beyond when you want to stay in. The rooftop area has a great view of the city. The concierge makes life so much easier with complimentary valet. I love the beauty and history of this building!

Da
Review №106

As a regular visitor here I had to take the time to show appreciation to the concierge and the leasing agent Steven who always are great in assisting and answering any questions when I need them. The historic location is stunning and the service makes it that much more enjoyable when I visit my sibling.

B
Review №107

The Assistant Manager Destiny was AWESOME! It was my first time meeting her when I needed something and she was very kind, sweet and knowledgeable!

Ka
Review №108

It all started with an amazing walk through from this guy named Johnny Moreno. He was well knowledge about the place and had great communication. After a great tour he told me the pricing and it was so good that I signed abs moved in a few days later. Definitely would recommend to anyone.

da
Review №109

Steven took his time to make sure that I had the home I wanted as well as needed. By his being empathetic to my needs, I felt as if we had connected, building a working relationship I could trust. I could see myself actually living in a community such as this. It has exactly what I want and that is whatever I need, in walking distance. Thank you Steven!

Sa
Review №110

Adalberto at the front desk is so kind and helpful!! He graciously and quickly assisted me with a stressful situation this morning and always wished me a warm good morning on my way to work. Very attentive and mindful of the residents.

Ma
Review №111

The leasing team here is phenomenal! They are very knowledgeable about the property and are very kind and welcoming. The same is true for their onsite staff. Mn I found the property to be stellar and just like it looked in all the photos. I thought the vibe would have a large hotel vibe, but it felt like a community as I further toured the property.

Th
Review №112

I was feeling discouraged after viewing several properties before moving to Houston last year, however immediately knew Id found my new home upon entering the lobby. It was tastefully decorated for the holidays, enhancing the unmatchable character of perhaps the last historic residential building downtown. Marianne gave a stellar introduction when showing the available apts. Alexis and Vanessa are undoubtedly the kindest and most reliable concierge imaginable. Ive lived in A LOT of places, but The Rice takes the cake. Among the most memorable 18 months of my life. I will certainly move back if I end up working downtown again.

Em
Review №113

Missed out on the easiest lease commission because the amateur leasing agent refused a showing on the basis that I would not let them scan my govt issued ID simply to show an apartment. Would gladly show my ID but not sure why they even need that. Def not going to let them scan it and store it in their system. Amazing. Like I said, probably the easiest lease if not for bonkers red tape. I told them if they change their mind they know where to reach me.response to owner: Like I said, I dont mind showing my ID but Im def not going to let someone scan my ID and store it in their system. Probably the dumbest requirement of performing a simple showing. But hey if thats your policy then good luck with that. Been renting for almost 30 years and no owner or leasing agent has ever requested taking a copy of my ID.

La
Review №114

Thank you Alaina for scheduling our tour at the Rice yesteray. It is not only a beautiful building, but you were amazing, too

De
Review №115

Elevator wait time 20+ mins Stuck time 15mins - 3hours This triggers anxiety, Claustrophobia, Acrophobia, and more!They have a total of 4/5 Elevators BUT ONLY ONE RUNNING as the main elevator! The freight elevator is locked we have to schedule to use for moving only. They have been told elevators cant be fixed because parts are discontinued, and management does not want to buy new elevators. People keep getting stuck because this one and only elevator is constantly running, and everyone is squeezing in because of the wait time. It is not safe and not worth the prices we pay for rent. They dont care if they are all down you will have to walk up the stairs 3-18 floors. They remove residents signs and ignore the problems as if we dont pay enough to have these problems fixed.

Ar
Review №116

I worked with Marianne Cellini to lease my apartment at the rice lofts. I had an excellent experience throughout the entire process from the tour of the property to the signing of the lease. She was prompt to answer all my questions as well as personable.

Li
Review №117

After 2 years of many water bill problems we decided to move out. Our deposit was around $400, we got back $78. When called asking why, no one could give me a firm reason except we charged over $200 for boiler fees??? Also we were charged $30 for not having renters insurance which they discovered we did but still no refund or phone call. I’ve already filled a consumer complaint with the state as we received nothing in writing within 30 days of our lease ending, we were charged boiler fees and we were charged fees for not having insurance which we did. Read the negative reviews, they are correct do not move here. Elevators are always broken including the freight elevator which was broken over 6 months, common areas are filthy disgusting and many of the apartment water meters were broken.

Ri
Review №118

This by far has been my favorite property to live at in downtown and can see myself living here for a few more years. The convenience of everything being right on Main Street from bars to restaurants has made life more fun and the fact that everything is walking distance is perfect! Johnny Moreno was my leasing agent and he made the whole process smooth and fast.

Cr
Review №119

Destiny was amazing her energy was awesome and very informative.

Jo
Review №120

Lived there for twenty years..couldn’t live anywhere else. The proximity to sports and theater cannot be duplicated anywhere. Always filled with interesting people. A few warts, but nothing more than one would expect from such an historical property. It even has an outstanding Irish pub!

Br
Review №121

This is not a manager paid, review, I am an actual resident here and am doing this on my own without anyone asking (in reference to someone else saying theyre paid for). I moved in last April, during a stressful time with COVID-19 just hitting the US, but the management team ( Teela Shaw, Hannah Permen, and several others) made my move-in SO easy. That being said, after almost a year hear, I cant wait to renew my lease and continue calling The Rice my home. The staff does an incredible job keeping an old, historic building in beautiful shape, and Ive always had a positive experience with maintenance but Ive only needed them for lightbulbs, and some wood floor filler. The folks at the concierge desk are professional, friendly (thanks Johnny, Vanessa, Alexis, and everyone else) welcoming, and help make The Rice what it is....the place I am happy to come home to everyday!

Da
Review №122

So far my experience here has been awesome! Love the community, it’s quiet, and centrally located. Steven, in the leasing office, has been amazing! Always so willing to help and patient! I’m happy with my choice!!

Ri
Review №123

I have lived at The Rice for the past nine months. I will not be renewing my lease come this September. Here are several reasons why:• The three passenger elevators are dysfunctional. One elevator is totally unusable while the other two are constantly out of service needing repair. While in service, the elevator floors are not kept clean.• The freight elevator used by tenants to move in or move out of The Rice has not been operational for the past 6 months. This causes over usage of the passenger elevators (when they are working).• Over the past 9 months electricity to all apartments has not been available twice. These outages (lasting between 8 to 12 hours) are related to electrical equipment failure at The Rice.• Many tenants at The Rice have no regard for others – leaving trash in the halls and not picking up dog feces after their pets. This situation may be the result of The Rice supporting the City of Houston’s Low-Income Housing Program.• The Rice has done nothing about the homeless folks who quite often live next to the building (right outside the front door).• I have requested financially compensate for the lack of services but have not received any reply.• If I were to renew my lease, my monthly rent would be increased by $48.My advice – keep looking for a better place to live.

de
Review №124

I toured The Rice, and I must say I was highly impressed. I don’t move out until a couple more months but this property blew me away. The staff was extremely professional and attentive to my needs. I would be devastated if I couldn’t move in.

Al
Review №125

We had a wonderful tour with Steven today. He was patient and showed us all the amenities along with different floor plans. Were sold!

T
Review №126

I worked with Samantha to lease an apartment at The Rice. She made me feel like her main focus. Her assistance and care was very meaningful.

El
Review №127

Teela is the new manager and it seems she buys reviews or asks her friends to write positive reviews, please note, most of the recent reviews are not from residents so BUYER BEWARE!!This place used to be great but with her in charge the place is going downhill, I GIVE ZERO STARS TO MANAGER OF THE RICE LOFTSThe new crew at The Rice Lofts from manager, leasing agents, to maintenance will bring this place downhill.Hannah has a terrible attitude and I dont understand how she is still working there, she thinks she is better than us tenants.Maintenance will say they fixed stuff in your unit, while they havent.If you live here and if you complain, they revert to legal tactics to shut down comments.Location good, management terrible.

Je
Review №128

DO NOT RENT HERE> Warning Post Properties sold the Rice Lofts. Big changes- the new management plans to rehab all the apartments. When your lease expires you will be forced to move. They just fired all the concierges and the maintenance has really gone downhill. For the last few days we have had 2 of 3 elevators broken- havent seen anybody working on them. Management sent a letter that they are offering free valet, but when I spoke to the owner of the valet service he said they would start out free and then start charging. Dont trust them. I have lived here over 10 years- had never planned to move.

Jo
Review №129

One of the most beautiful buildings in downtown houston with great views and fantastic amenities. For the true luxury experience they provide complimentary concierge as well as valet. Johnny moreno was a true gentleman and assisted with any questions we had, thanks to him we are now calling The Rice our home. I highly recommended considering The Rice for anyone in the market.

Ha
Review №130

Steven did a great job staying in communication with me throughout the leasing process. Looking forward to living in an apartment with such responsive management.

Tr
Review №131

Toured these apartments and absolutely LOVED them! Samantha was the lovely young lady who helped me! She was so patient and knowledgeable! Big thanks to her for all of the help!

Ju
Review №132

Had a pleasure of doing a tour with Destiny today. She’s super welcoming, friendly and knew a lot of the buildings history.

Ja
Review №133

Toured with Destiny. She was great and gave me tons of information about the rice and the different amenities. I would definitely recommend to check out the rice!

Li
Review №134

Im on my second lease here and I love it. I have read the other reviews and have never experienced any problems with the management team. They have been extremely helpful and kind to me. Ive actually lived in two different units and they were very helpful with my transition from one to the other. I plan on getting a larger unit when this lease expires. The property is beautiful and the location is great. Its very walk-able and has a Minuti coffee shop, Chipotle, Azuma Sushi and Shay McElroys all on the bottom floor that have direct access to the lobby. The Main Street noise can get loud if youre on that side, their are a lot of clubs right there that play loud music. The club room is gorgeous and I love the televisions on the balcony.

Ch
Review №135

I have been living at The Rice for about half a year. The unit I live in is very nice and recently renovated. The hot water in the unit is awful. It goes out after 5 minutes of use. At several points throughout the day, the entire hallway smells like trash. This is unacceptable. A couple of weeks ago I was studying in the club room with my girlfriend. A man, who clearly did not live in the building, walked right into the club room since the FOB scanner was not working AGAIN!!! The man was clearly scoping out the club room to commit a future crime. It couldnt have been more obvious. I complained to the concierge and asked them why they let him get into the building in the first place. They had no legitimate reason. The elevators are old and need to be replaced. They are always breaking. I pray to God I wont get stuck in them one of these days! Other than these couple of issues I have had, the building is great, the lobby is extremely nice and you can definitely see the history. There are a lot of weddings and other events on the weekends, and I can completely see why.

Jo
Review №136

Angel was really helpful for the prices fast and easy!

Ph
Review №137

I love living here. The area is perfect, the events promote morale amongst residents and staff, and the amenities fit my lifestyle. Samantha is the best!!!

A
Review №138

After living here for nearly 4 years, I will sorely miss the Rice! In addition to the history and location of the Rice, its the staff (professional, always friendly) and the residents (quirky, always eclectic) I will miss the most. The Rice occupies the last stronghold of diversity in terms of resident demographics -- artists, students, professionals, itinerants and lifers -- all who come together to enjoy the best that downtown Houston has to offer. Its an old building for sure (hey, its historic) and a bit weathered in the corners (charming, we say), but where else can you find a collection of people who will always welcome you to partake in a conversation or consumption of food/drinks (lobby, Club Room, balcony)? Having lived nationally/internationally in plenty of properties, I can say without exaggeration that I have met and made more interesting neighbors and friends at the Rice than anywhere else (including LA and NY). While there may be more polished properties or taller high-rise apartments here in downtown Houston -- nothing can top the confluence of the people and the community of the Rice. All I know is this -- like many others who have left the Rice but only to return -- Ill do the same. See you all soon!!!

Ne
Review №139

Beautiful amenities and spaces. I’ve been looking for a place to rent in Houston (out of town we hear) and I know nothing about the area. One of the employees, Ricky, was super helpful and informative about the apartments and the surrounding community.

An
Review №140

Ive loved living at the Rice so far. However, with the new management coming in, I know my time here is going to be shortlived. Rather than keep the historic feel of the building, they are modernizing everything. Along with these modernizations is a huge spike in rent. I love the location and would love to continue living here, but when my lease is up in January, I dont think Ill be able to afford it.

Co
Review №141

We love living in the Rice. Location, location, location! But the big bonus here is the people. The concierge staff, valet staff, maintenance staff and office staff are all friendly, helpful professionals who make living here a wonderful experience. We also love the fact that we always have a free parking space for two vehicles.

An
Review №142

Destiny was great to work with in showing us the building and available units. Experience is 10/10!

Ju
Review №143

The property was nice, could use a few upgrades but the staff was welcoming. I toured with Samantha & eventhough i was touring for my friend who lives out of state she was still very helpful

N
Review №144

We love everything about The Rice. Very convenient to all of downtown. Maintenance is always tended to right away. The concierge desk is super helpful and very friendly.

Sh
Review №145

Destiny had great customer service! She was very informational and had a smile the whole tour! I recommend getting a tour anytime!

Ge
Review №146

Office staff is amazing! I met with Samantha and she showed me this charming property located in an amazing area. I look forward to moving here.

Ni
Review №147

Went on a tour today with Destiny, and had a pleasant and open conversation with her about the property. Needless to say…where’s my pen??? I’m signing!!!

Sa
Review №148

I had an awesome experience at The Rice today. Jenny was the absolute best and I am really looking forward to living here.

Mi
Review №149

Been Living here for about Two months now and I must say I love it. The leasing agent here Johnny Moreno made my move easy especially considering how fast I needed to move in. The staff and location has been great , and Johnny has made me feel right at home.

Pa
Review №150

All staff are very attentive, polite and well prepared.The structure is excellent and elegant.I havent had the opportunity to use the leisure areas yet, but they are very nice and pleasant.The experience has been amazing.

Ci
Review №151

So far they have been very accommodating, oh the front desk conceirge...... phenomal. Some neighbors are very pleasant ☺️ and welcoming. Steven in the Leasing Office, Thats. Your. Guy! He gets it done ASAP very interactive. It has is cons but nothing that gets in the way of my day to day life.

Ur
Review №152

In 2014 there was a 24 hour concierge service that was there to help you in emergencies. That no longer exists. It is now 2020. I accidentally locked my keys in my car. I had a hard time getting outside the garage without my fob ( which was on my key locked in my car). Finally, I caught someone entering the gate. I walked to the front and luckily someone was entering the building. No concierge to help me get my key to my apartment and no valet. The valet would have been helpful because I had an extra car key in the valet. If we still had a 24hr concierge, he could have accessed my valet key too. I called the emergency maintenance hotline and they could not help me because a lock out is not an emergency by law. The answering service lady was rude and despite my efforts in pleading with her to call someone due to a health concern...without cursing, without raising my voice...she continued to hang up in my face everytime I called.I called a locksmith. $85 to come out. Unfortunately, I didnt have enough at the time.In 2014, I left my keys at a friends house and was locked out. I placed an emergency work order, the concierge verified me as a resident, and let me in my apartment.There was a $50 fee added to my rent bill for the lock out which was fine since I didnt have the cash on hand at the time. Those were the good days. If things were like that now, I could have given a better review.Nevertheless, the good thing is that I was not stuck in the garage or outside. I had to sleep in the lobby. I was also glad I didnt have to wake up early for work the next day. The office doesnt open till 9am.As a tenant, I pay alot in rent here. I just expect more.I forgot to mention that two neighboring high rise apartments, I found, has 24 hour concierge and a system to aid residents in case of a lock out.The other thing I dislike is that the valet staff changes frequently. I have a personal parking spot I pay $100 for every month. Even though my spot has a number, the new valet cant find it. They end up parking my car in any random spot then, when I have to leave early in the morning, before they arrive, I have to hunt for my car. I have learned to avoid using the valet for myself as an amenity.Other than that, I have enjoy living here....the other amenities are great. I just wish they would invest a little more into handling emergency situations and invest in a 24hour concierge along with paying at least one of the valet workers extra for night hours.

Mi
Review №153

Walked in to get information about property, Hannah assisted me. She was professional, polite, knowledgeable, and always had a smile on her face. This made my experience very relaxing & positive.

Mo
Review №154

I love the the character in this place.My experience with staff is awesome especially, Samatha she’s a breath of fresh air and always helpful. I’ll be sad when me and my boyfriend have to move.

Ce
Review №155

Samantha toured me last year. There are so many perks of living here I am glad I’ve been able to call The Rice home and not just another apartment.

An
Review №156

Destiny was so kind and sweet, helped us view potential apartments and helped us work through it all. Definitely best of the best when it comes to service

Al
Review №157

I love touring the property and seeing such historic building. Steven does an amazing job giving me all the information I will be needing to move this Summer, I am very excited!

JR
Review №158

Check out the Yelp reviews. I lived here for two years and saw the degradation of a neat place to live into something I wouldnt wish on my mother in law! Steer clear unless you love roach infestations, loud neighbors, climbing 18 flights because the elevators are terrible, etc.

St
Review №159

Horribly ran building. Sucks because this is a great location and wonderful building. Management is an office full of individuals that could not afford to live in the building they work in, yet have the nerve to be snobs and think theyre better than the paying tenants. There is no regulation of parking, valet went from free to everyone to charging for guests. This isnt what Gretstar envisioned when deciding to let Jessica and Melissa run the building. Im only one review, however see if my review is consistent with multiple others. Post Properties ran the building great, Greystar and their employed snobs are the complete opposite. STAY AWAY

Ma
Review №160

I normally don’t leave reviews but Steven went above and beyond for me! Not only was he so informative and helpful, but he really took his time to find just what I was looking for. I was debating between this community and another one but honestly.. .his customer service did it for me!

vi
Review №161

I had a great tour experience with Samantha. The location is great & look forward to seeing what is available when my lease is up.

nw
Review №162

My friend moved in 2 months after the storm. the apt he rented wasn’t allowed to be looked at before he signed the lease. they would not call him and let him know that he was approved and every time he went there to sign lease it was never ready. the whole apt was beyond dirty. took forever to clean it and he got the runaround every time about the move in date. very unprofessional staff working in the office.

Ca
Review №163

Beautiful property and great, welcoming customer service. Samantha was a delight, beautiful spirit. VERY professional and knowledgeable. Great experience!

Vi
Review №164

Very historical property with a lot of personality. I love the indoor pool & Samantha answered all my questions. Great location!

Ch
Review №165

Was looking for an apartment and came to tour the property. samantha was super helpful, friendly, and knowledgable. im still trying to decide where to go but this property is currently at the top of my list

Dr
Review №166

Came in the office without an appointment and Samantha was able to accommodate me for a tour. She was really sweet, very helpful, and I really love the location.

Da
Review №167

Lived in the Rice when it was run by Post, loved it loved the history and the look of the building. Was disappointed when my gargoyle got got, missed that little three headed monster, but they got a new home in the community/media room The new greystar team, Jessica, Amanda, Marianne, Melissa really made the transition easy. The new look works, especially in the hallways and the common areas and patio upstairs. Three leases later and the Rice is still a great place to come home to. If youre lookin for spot with ease of access to pretty much any part of the city (midtown, heights, eado, galleria, upper Kirby), and half an hour to forty minutes to all suburbs check The Rice. Walk to the theatre district, Minute Maid, Toyota Center, and several fantastic restaurants and bars. Bike to Allan Parkway and check out all the great photo ops. Plenty to do around DT these days so theres never a dull moment.

Br
Review №168

Samantha was great. Very well rounded professional and customer service. She led me in the right direction, my experience was one I’ll never forget.

Jo
Review №169

Loved living here. I actually miss it. Only reason why I moved out is because I love an outdoor pool. Pool in the basement isnt well heated and cold and unenjoyable. Everything else was perfect for me.

Br
Review №170

Great place to live, such a great ambiance and perfect location in the heart of downtown Houston. Steven makes living here exciting with his residence events!

Ru
Review №171

Fantastic place to have a function. My cousins wedding was awesome and all the accomplishments were excellent.

Br
Review №172

Great location for my college age kid, feels like living in New York without leaving the great state of Texas! Great leasing staff and valet services. Food and fun entertainment literally next door!

Ho
Review №173

Assist Manager Destiny and the Rice Lofts amazing. The property is well managed and a beautiful place for living.

Ke
Review №174

Great location. Great prices. Thank for all the information. Love my tour today with Steven. Will come back next year and make The Rice my home

Ma
Review №175

To the concierge, to the leasing office, really enjoyed the tour with the leasing agent, Steven. Looking forward for my move late this summer!Loooking forward to it!

Pr
Review №176

Great experience with the Destiny in the leasing office! I’m not sure if I will live in this building, but it’s pretty and Destiny was very happy to answer all of my questions!

Ke
Review №177

Destiny was amazing and very informative I really enjoyed my tour with her.

Am
Review №178

Destiny was fabulous in every way! With only being there for a week, she was very knowledgeable of the property.

Ke
Review №179

I toured with destiny and it was an amazing experience and she was very nice! Best tour I’ve been on yet!

El
Review №180

Great location, super clean, and very friendly personnel. Steven is very professional, sweet and patient. Looking forward to living here pretty soon. :) Thank you Steven for all the help.

ha
Review №181

Very pleased with my experience with Destiny! She was nice and helpful in narrowing down my search.

An
Review №182

Absolutely horribly ran management! The valet are rude and not helpful! When I called to see about having my event there very rude when answering! Do not waste your time on this place!

K
Review №183

The rice is located in a good area Steven leasing agent made my move in easy and I am able to reach out to him or the team for an concerns. Soo farr Soo good!

De
Review №184

Destiny was amazing, super friendly and informative. Definitely recommend checking them out!

Ro
Review №185

I stopped by for details and was very impressed with the service and attention I received. Hannah was very helpful providing the information needed her smiles kept me focused and believable, the valet was also prompt it is a place and service I would recommend to anyoneThank you Hannah

Le
Review №186

Samantha made the leasing process very easy, I had to cancel because of job relocation but had a great experience with the property & overall staff!

Ca
Review №187

Destiny was AMAZING with our tour, and showed us around every unit we needed. Great experience overall😊

ge
Review №188

Ive been here for 2 months and love it ! So much entertainment within walking distance . The staff is great and friendly .First class Lifestyle with family feeling .Also Every maintenance issue ive had is fixed within hours !

To
Review №189

Destiny was great!! Love the apt tour. she’s so sweet!

El
Review №190

I worked with Destiny and she was extremely helpful and polite. 10/10

Ve
Review №191

Toured w/Destiny. Amazing views and character. She was very personable.

Ch
Review №192

Had a great tour with Samantha. I don’t usually leave reviews, but her energy and customer service were amazing

Fr
Review №193

This building has a lot of character. Ricky in the leasing office was very welcoming and thorough during my visit.

Ky
Review №194

Leased an apartment from Samantha last year. Her attention to detail and knowledge was unmatched. The property is also extremely beautiful

Ko
Review №195

“My mom has been staying here for over a decade. Samantha I. The leasing office is always very kind when I run into her on the property”

cr
Review №196

Dealing with the public can be challenging. I put Teela to the challenge and she over achieved my expectations. I just want her to know that it was appreciated very much and saved the day.i also want to apologize for getting upset. Thanks again Teela.

Jo
Review №197

Great looking building. Staff was helpful. Didn’t end up renting but I do intend to keep them on file in case I want to move downtown.

Er
Review №198

Great iconic building to live in, and very helpful staff! Great experience so far. Love the apartments...both renovated and unrenovated. Definition of downtown living!

Jo
Review №199

Couldn’t ask for a better place to live. Location location, location. Everything you could ever want only footsteps away. Management team is the best in Houston!

Information
28 Photos
199 Comments
4.5 Rating
  • Address:909 Texas Ave, Houston, TX 77002, United States
  • Site:https://www.livetherice.com/
  • Phone:+1 713-766-5516
Categories
  • Apartment rental agency
Working hours
  • Monday:9 AM–6 PM
  • Tuesday:10 AM–6 PM
  • Wednesday:9 AM–6 PM
  • Thursday:10 AM–6 PM
  • Friday:9 AM–6 PM
  • Saturday:10 AM–5 PM
  • Sunday:1–5 PM
Service options
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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