Queenston Manor

I have been a tenant since 1/1/2025 and I can say its been very pleasant. When I had my tour with Britney ,she was very nice and really professional,and was very helpful with any questions I had about my move in process. The manager was very good at multi tasking as he helped me with my move in process as well.I also want to acknowledge Mario the maintenance lead for making sure my maintenance issue got resolved in a timely manner. Thank you so much I am very satisfied!

Not sure why there are lots of mixed reviews about these apartments, but it has been an absolute pleasure living here. The staff, Britney, the office manager D, & maintenance (Mario) are on top of everything! Mario was very kind & quick to respond. These apartments are also beautiful and very well kept. We are beyond happy here.

First impression is everything and Brittany had it all starting from her smile to her professionalism! Knowing they close at 6 I was arrived at 5:50pm and Brittany still showed me around and the apt I was interested in! Very nice and did not rush myself or the family while we was viewing. Out of all the apartments that I’ve seen , this one stuck out most but completely sold me after meeting Brittany! I couldn’t wait to move in!

Well done job, shout out too DeMarcus making sure I got everything taken care of and applying the First Month Special. I needed my keys earlier then expected and he worked diligently and expeditiously to assist me. Thanks to you guys.

I had a terrible experience with this apartment complex. I decided not to proceed with applying for their apartments after i read multiple bad reviews, and informed them of my decision. Despite this, they still charged me both an admin fee and an application fee, claiming they “couldn’t do anything about it.”To make matters worse, they sent me to collections over these fees! They said they called me multiple times before but NEVER DID, This is pure scam behavior. They’re taking advantage of people with shady practices, and their customer service is completely unhelpful. Be very careful before dealing with this place, they’ll find a way to take your money even if you don’t move in. I do not recommend this complex to anyone!

My experience with this apartment complex was nothing short of frustrating. My girlfriend and I decided not to move forward with applying after some thought, and we informed them as soon as possible. Despite this, they still charged fees for the admin and application process, After they told us they would not be charged. When we reached out to discuss the issue, they refused to help or offer any solution. To make matters worse, they sent us to collections over these unnecessary charges! This feels like a shady way to make money off people who don’t even live there. I strongly advise against dealing with this complex. Find a place that values honesty and fairness instead.

I was visiting with a friend. We met with the Property Manager DeMarcus and when I say he was so knowledgeable of the community and the property looked amazing. I might become one of your residents as well!

The only good thing about this property is maintenance . Very responsive, knows exactly what they are doing . Always enter the unit with respect. Mario is always willing to help in anyway he can to make sure everything is functioning properly . I always see him working tirelessly to maintain a clean property . 5 star for maintenance only !

Queenston Manor is a great place to live, great office staff and manager. The maintenance team like Mario is on the job, Great job all around.

Last management was bad, new management is worse. They are taking away our reserved parking (which is in our contracts) and making it open parking. If you want reserved, it’s an extra $50 per month. Keep in mind, the reserved parking spots are not shaded, there’s no covers. Nothing added in our benefit to make it worth spending an extra $50/month. They added a $100 fine to anyone who parks in front of the fire lane for 10 seconds to check their mailbox, but all mail services are allowed to park there for 30+ minutes at a time. (Rules should be enforced for all parties with the exception of emergency vehicles) The entry and exit gates are broken and remain open 24/7 which provides us with no security. The pool has been broken since March and we are already at the end of summer and it’s still broken. The garbage cans stay overflowed with trash all over the ground. Save your money and rent somewhere else. All these increasing charges and extra fines are absurd considering management can’t even keep proper care and upkeep of their property to even make it worth spending an extra penny. All renters pay a certain percentage for safety/security/parking/amenities/environment. It makes up their total rent cost, but here, we pay more and more for nothing being provided or improved. These people are scamming us. They take advantage of you and take your money!!

Well let me tell you I was nervous about this place after reading the reviews and I said hey why not still give it a try and Im so glad I did I can not go by what other people write on the reviews because there is probably a reason why there Esperance was bad but let me tell you since day one I have had the best experience with all the staff from Britney in the front office she made me feel at home after signing my lease and kept the conversation going to welcome me home then from DeMarcus he was always there to answer my question when i had one at first his tone of voice was scary lol but he is awesome when you meet him in person :) then comes Mario the maintenance man when I say he is on top of it for the tenants he is the 1st day my heater was to hot and would not turn off and i was afraid it would cause fire and he got on top of that they same morning I called then the next day my heater needed a little more work and it was so cold the same day they worked on it and the 3rd day even followed up to make sure it was still working and that we where pleased and ended are conversation with have a blessed day now those are the type of staff that make you feel at home and Im so pleased and do recommend this place to anyone looking for a place to call home great staff and awesome place to call home

Demarcus did a great job. He was there by himself with a lobby full of people and took great care of us all. Well done!

Mario the maintenance manager is exceptional at his job very professional. Very glad to have him on the staff.

Queenston manor apartments is such an amazing place, Britney at the leasing office is so helpful and kind! Would definitely recommend 👍🏼 please keep up the good work!

Moved here Oct. 2023 and it’s been hell since. Towed our cars twice because of “service errors” earlier this year. Pool has been closed all summer and it was a big reason why we moved here. I live on the first floor with my husband a new born child and I had a group of boys knocking on my window waiting outside. When I told the apartments they told me it wasn’t their problem that I should talk to the police. The police told me it was a management issue. They accept anyone who can afford a place and don’t even take account to who they are. Place reeks of “skunk” and urine even though they have a new “no smoking policy”.The apartment complex is currently under new management and they seem to be working hard to make improvements but they don’t answer their phones 80% of the time which makes things a lot more difficult to get in touch with them. It’s been a very stressful time here.

Thank you Mr.. Paul for your prompt response for maintenance services kitchen drain choke which was handled with professional skills and rectified. Wish you a Happy New Year.

The new management has been a great addition. The assistant manager Alphonse has been so helpful with assisting me with what ever I need. We love what theyve done so far! Keep up the good work

It is 10/28/24 and I wanted to update. Still 5 STARS but we have new owners and staff. I want to mention MARIO, head of maintenance. This is one of the hardest jobs in the world, and Mario and his crew are one of the best Ive encountered in almost 50 years of apartment living in SE Texas! I am disabled and slow, but Mario is very patient and respectful and cares about his job, and I so appreciate that! And new management (so far) has been quite good with communicating, which is rare. Tried to write a new review but could only add to this one. Everything previously written is still accurate. Thanks to every maintenance team that has worked here (you too Jesus)! There have been some really great guys!PREVIOUSLY WRITTENI was the first person to move here in 2013, before it was even close to being finished, and still cant believe how lucky I am to find such a wonderful home. I have lived in apartments for over 40 years, throughout Houston and Southeast Texas. I can honestly say this is the best apartment I have ever lived in. Not just the physical apartment but the amenities and upkeep. The management and maintenance staff are outstanding. So many apartments tend to treat you as a number, but that has never happened here. Two amenities I appreciate most are the door-to-door trash pickup and each unit having its own water heater. If you know anything about apartment living, the water bill is usually based on the average use in your building. Not here. We have smart electric meters, and all the appliances are energy efficient. I could go on and on, but suffice it to say I am thankful each day to wake up in such a wonderful home. Many thanks to manager Vilma, all the current staff and also to the many who came before them.

We have new Management! Finally theres a group thats willing to make sure We reap the benefits of the amenities We pay for! Our pool was closed over a yr and when new Management took over, we can finally enjoy the pool! They have also made sure to SATISFY every other aspect of our residential needs. I would like to thank the whole crew for looking out for the community.

I never moved into the apartment. They put it as a collection on my credit for $4000. Im not understanding why yall did this.

Update:Aimee and Alphonse are amazing. I applied a little while before the transition to new management, prior staff barely answered the phone, emails and also prolonged the application process.After expressing my frustration to new staff they took great care of me and Communicated with me throughout the entire process.

People who work at the leasing office are terrible they dont answer calls or respond to your emails . They never on the same page with you. When they mess up they get upset with you and irritated when you tell them to fix it the situation. For example they tried to make me pay month to month rent when I gave them my 60 day notice that Im moving out. Dont move here unless you want to deal with unprofessional people who work there and try to charge you extra.

If I could give the complex a -0, I would. When i got my keys my unit was not move in ready. There were holes in the walls, walls were dirty and to top it off roaches was left in the apartment it was totally disgusting and they had the audacity to just say sorry. Nothing that i felt like should have been fix was fixed except the hole which they didn’t even fix just placed something over it. The complex it self is garbage. They don’t answer the phone when you call, you have to go to the office to actually get the help you need. Management sucks. Good luck with parking if you have visitor god forbid they don’t tow your car even if you live in the complex. Also there was an incident that happened weeks ago with cars getting their tires stolen but it’s just now being addressed which is mind blowing. I’ve attached pictures from me moving in and it’s ridiculous how much cleaning i had to do when i was moving in. I’m absolutely disgusted and angry about this still. The rent please be prepared to not pay the same rent each month they will finesse you. Not only does the management here sucks the actual owners (Mosaic residential) they are full of it you will never get in contact and they don’t return calls. This complex sucks. Please take my advice and don’t apply here. You will regret it.Always fishing for money. It’s sickening at this point.

First impression was everything , demarcus was very nice and helpful , nice apartments !

The maintenance is the best! Mario is friendly, professional and fixes things quickly.

Stayed for a year, let me try to be as objective as possible. We stayed at the 3rd floor.Pros: The apartment itself is good in size and very bright, very quiet, priced reasonably, location is great. Service is always quick and does the job well. Staff is responsive.Cons: Appliances are old, the dishwasher in the unit we were at was unusable. If you have more than one car, its a competition to get another spot, and the gate almost always is broken.Tip: if youre moving out, make sure you dont do the month to month post lease while looking for another place. It ends up being super expensive.Overall, its not a bad place to live.

Where do I start…after living in my previous apartment complex for almost eight years I was ready to relocate to a more comfortable living environment. I shopped around for a few months but nothing caught my attention until I found Queenston Manor! The units are beautiful, upgraded and very spacious I loved it!!! I met with Paula (Assistant Property Manager) and from beginning to end she made me feel welcome, of course I had a lot of questions and she answered all of them with no problems and so professional ✨at that moment I knew this was my last stop. I came in a few days later to complete my move in and I was introduced to Emoname (Property Manager) she’s very nice and welcoming she made me feel just as comfortable, she also gave me a lot of useful information about the property and good conversation I have a feeling I will love it here & I made the right choice.

I showed up this morning, June 8th, for a tour of apartments. The girl scheduled to work decided to not come to work. I dont think that this is the place for me. Ill take my rent elsewhere. Crappy future resident service.Update, decided to give it a go after the no show. Filled out application and 2 days later, literally ghosted. No answer. Tried calling, they will get back to me. Yeah... sure. These people are rude and unknowable. Stay away from this place. Looks can be deceiving.

The new maintenance team is amazing! Mario came in a fixed my a/c unit in no time. Truly appreciate the new staff!

The parking is HORRIBLE especially when you have Guests over… they have more reserved parking than visitors parking so there’s no place for a visitor to park at really…. To be honest ever since we got new management… they have been very rude and complain about everything. I don’t like that they can come into your home( WHILE YOURE NOT THERE) and literally take a personal items … they don’t care about their residents they only want the money!! If you want to moveTo be honest there are a lot of residents that are actually leaving this Complex, due to the staff and the high price of rent that… the apartment is NOT worth how much you’re paying here.. they’re QUICK to evict, so no matter what situation you’re in they DO NOT CARE, they want you out. Just a heads up… it wasn’t bad here at first but it’s just all over the place now

Not so homely to live at. You get towed even YOU ARE A RESIDENT, they still tow your car, and the towers Will DAMAGE your car while towing… the pool is always green looking every other day of the week… pool is ALWAYS closed.. the front office doesn’t care about their tenets, they just want the money.. they make up rules as they go. When there is an EMERGENCY MAINTENANCE situation… they don’t care they will make the maintenance work regularly scheduled, you will have to wait weeks for general maintenance issues as well. And the to be honest the rent is too high and not worth it!

Parking is terrible here. The reason why my neighbors moved out was because they kept getting towed. Ive had 3 guests get their cars towed twice in within 2 months. Especially around the holidays. Guest parking is 20 spots in the front only. The tow truck drivers stare at the guest as their trying to register their vehicles and registering a vehicle is not as easy as any other apartments or Lofts Ive been too. Late fees for rent are $100 a day. They stick tenants with fees and penalties where ever they can. The office assistants are rude and not helpful at all. Coming from a current tenant of 1yr 8 months.

Update: Communication never got better even with new management. I spoke to management about previous issues and she blamed staff to poor communication instead of taking accountability and to train better. I had questions about my move out and never got a follow up. I would never recommend living here.Communication is terrible. No one ever answers the phone, I’ll leave messages and never get a response. They send notifications out day of. I could on about other major incidents that have happened such as moving into a roach invested apartment, the parking situation for more than one person is terrible which forces you to rent a garage, my water being turned off randomly with no explanation, and more. I’ve tired my absolute best to nice and understanding because I know the industry but I have never experienced the lack of care for tenants. I can not wait to move out, living here has been a nightmare from the start.

I’m getting ready to renew my lease once again! Despite some of the bad reviews about crime; unfortunately crime doesn’t have an address. Which is sad because you’re supposed to be “safe” at home. However, the office team follows necessary protocols to help ease the situation.The maintenance team is phenomenal and gets things done in a timely manner.The management has changed since I’ve been here and I love the current team! I typically am assisted by their leasing member Trixy. True rockstar. She’s patient with all my needs and she truly cares, which makes living here so much better.I would recommend this place to anyone. Good location and great prices!

Mario from maintenance was awesome. His courtesy. Professionalism, and get things done attitude was much appreciated. Thank you.

After completing a tour here for my mother, i am truly excited for her to move into her new home! Staff was super nice & friendly. Everyone had smiles, even maintenance as we passed them up on the way to see a model home.

They change management all the time, the pool is always closed and green 😒 people dont follow the rules and are still in the pool with loud music after 10 pm and security almost never comes to tell them something. When theres a maintenance emergency they dont answer and you need to wait for the next business day. General maintenance takes weeks to be done. The main entrance gates almost never work I had an Emergency had to call 911 and the gates werent working which delayed EMS. Always try to contact the office and no one answers even try the text message feature and they still dont answer. Other residents are smoking cigarettes and Marijuana and make my apartment smell bad. This place is getting ghetto, I have been here for almost 5 yrs and it keeps on getting worse. People are drinking in the parking lot, doing mechanical work on there cars. Im stuck here for 5 more months because of my contract after that Im freaken out of here I dont recommend this place. Unfortunately its bad but it wasnt like that before .

Very quiet and peaceful community. Current management is professional and understanding. Satisfied.

I just want to say that I love the way I was treated here. This was the first set of apartments my boyfriend and I Decide to look at and once we’re done with the tour we made our decision to stay here and we didn’t look nowhere else. The Leasing Agent (Trixy Woods) was Amazing! She took the time to walk us through everything and honestly that had a lot to do with our decision of leasing here. It’s not often you find someone as kind and patience as her. She also speaks Spanish which I love because my boyfriend only speaks Spanish and having her as the leasing agent and her explaining everything to my boyfriend made things a lot easier. Thank you!!Would definitely recommend this place

My familys car was vandalized on 11/10/2023.There are no security cameras, the manager says there is no budget to install cameras.The doors are kept open, the door controls do not work, they say they are not responsible for anything that happens in the parking lot.And today vandalized another car again and everything remains the same.I was going to upload the photos but I cant

I had a loaded gun pulled and put to my head by a neighbor that I never interacted with after only living at these apts for 3 months. The management did not immediately act after this happened. After the tenant got out of jail they let him live on property for weeks after he committed a felony. They did not have my safety or security at interest. Nothing was done to rectify what happened. I had my vehicle vandalized also. Living in the front doesn’t mean anything. You have a group that hangs out and even shot my neighbors car window out with BB guns. You have people working on cars and several break-ins. The on site officer is a joke. He will tell you to call 911.The management did not do anything to be proactive about the situation. For the price that they charge and the level of service you actually expect, it is bottom tier. I am no longer a tenant and happy I made the decision to leave.

This property deserves 5- Star rating. They have the best staff ever. The management Ofs. Staff are very knowledgeable and efficient with residents. Also the maintenance Staff are on their jobs.You feel safe and really at home here. I have lived here 7yrs. - no problems. Crime has no address- so you have to be aware of your surroundings day/night.Trixie. Velma. Mara great people.

People fall on hard time and I just wish CEO of apartments companies understand but evicting people or just give them more time or better yet let then find somewhere else to stay but dont damage there name to another complex we need change in this industry 1 month free rent will not hurt them cost of living is high money is not like it use to be grace is what the people need so putting families out in the street makes yall feel good huh then damage there credit so they can be homeless Im just saying and I hope the CEO sees this also the new Manager dont care she took my daughters ps4 and tv talking about the judge didnt say give it back so she didnt if she is trying to make a name for herself this is not the way.

Speaking about these apartments there’s nothing good I can say about them. Terrible customer service. The pool is ALWAYS CLOSED! no matter what day it is it will be closed. The staff is not helpful at all and lack of communication. Parking is another issue, no matter if you’re a resident or not you will get towed. Horrible apartments in general.

Mario is the best maintenance man when I stay over there very professional

Not a resident yet or never, just trying to get into their leasing office is a challenge, two times I waited outside more than 30 minutes, one at 5:00PM and the other at 1:00PM, both times there was a sign at the door that read, on Court Proceedings. The other, a sign that read, On the property. I called their corporate office and I guess they do not care either. First visit a resident approached me and she start telling me the horrible experience with management has been in the last 2 years. She was waiting also to talk to management, I guess she is stuck until the end of lease. There is a place where you can call. Houston Apartment Association.

These apartments are definitely a place to call home. I love the manager Gracie, she’s soo helpful and kind. She carries such pleasant mannerisms when greeting new and even current residents. I appreciate the privacy and the upkeep of the property. We had a pest issue from the previous tenant but they assessed the situation quickly and we haven’t seen anything all year. My boyfriend and I will for sure refer others into considering renting with them.

My unit is full of roaches spoke to neighbor full of roaches this place is filthy I can’t even move any items in and having a hard time trying to get out the lease. I just signed the lease so I don’t want the unit and they looking at me like I’m the problem when clearly the roaches in the apartment that they gave me is the problem and get mad because your complaining these are not my roaches they are yours and u want me to be happy and accept them get the h?! Outta here with that mess….. instead of tryibyto accommodate or give the money back so someone can find a roach free home ……that’s a huge problem…..trust I have more pics

Came by this location to apply for a two bedroom apartment for my family. We came in and immediately was greeted by Trixy. Sweet personality. She explained the application process and made us feel that we would be welcomed to their community. I appreciated that because before coming to Queenston Manor, I stopped by a different apartment complex and didnt receive the same welcome.

My husband and I fell in absolute love with these at first and were here for a year. But started changing my thoughts on them quickly when one of the treadmills from the small gym was broken since November of last year my Last time at the gym was in June and was STILL broken even AFTER telling the head manger in person. Recently our contract was about to be time to renew, due to getting a house we didn’t renew it. Unfortunately we missed our 60 day notice so we had to pay an extra 900 for an extra two weeks. Mind you we had called to make sure both my husband and I to see if that’s all we owed and they said yes. A few days later my husband gets a call saying we owe them our first month of water which we got for free. When we had JUST asked if that’s all we owed. Not only did they kept changing things on us BUT when we legit turned in the apartment clean with the exception of mold that we had called maintenance who just painted over it! The apartment was left clean! When I look at the final account statement they are charging us for the water and an extra 128! For “ damages “ that weren’t even there! With the exception of the broken door and small hole in bedroom. But blaming us or should I say forcefully making US pay for a base board ??? And four large hole in living room wall???that was non existent. If I could give them a negative star I would! Management is completely TRASH! And over experience is so disappointing it being our first apartment.

I have lived here for about 8 months. I love my apartment itself, but the staff are very unapologetic and all give different information and answers about everything. Parking is HORRIBLE. If you have friends or a significant other visiting often, wish them luck on finding a place to park. If they park inside the gate, they WILL be towed if they are there after about 8pm. And if they arrive around that time or later in the evening there will more than likely not be a spot for them in the visitor parking area. There are approximately 15 visitor spots and over 200 units. 😑 Also, if you are backed into a parking spot instead of front first, they will tow you. No warning, no write up. $200 to get your car back. UNBELIEVABLE.

This apartment complex is really good, and the complex are more open space. The staff is so nice. They provide great customer sevice to people, and The price is also reasonable of the complex. However, there is certain problems in this apartment such as not enough parking to park car. It is really difficult for the guest to park the car in apartment. If those guest park their car in apartment, they are always ready to tow the car. One more problem is that they charge you for valvet waste trash, even though you are not using the service. They charge you $20 for the service which is not fair if you are not using it. Thank you

First of all I dont cook often but love how big the kitchen is. I use the kitchen bar table mostly for gatherings ;-). The amenities are great and well maintained. The staff are friendly and flexible. I really have not had a bad experience living in this complex. There is new management (Nancy) for those that are concerned about the low star ratings and planning to renew my contract this year. You cant get this luxury for the price anywhere else.

This is the worst apartment living experience I’ve ever encountered.The website indicates that Queenston manor is luxury living. This is not at all true.Let me point out the issues folks as you will really want to do your research before considering making this your next home.There floors are HORRENDOUS. There are soft patches in sections of the floor which should be repaired prior to move in however this is not the case.I’ve complained 5x now maybe more due to excessive noise from above tenants, I’ve contacted the off duty officer 2x with no resolve. I was informed via email that a noise violation was issued which I believe is a lie. Was also informed the noise issue was sub flooring issues yet nothings been done as there apparently waiting for the tenants to move. To much issues around this subject that continue to be left unresolved. I’ve lived in plenty apartments (1st and 2nd floor) and never experienced anything like this. Gracie advised that they were moving in June so I’m to assume this means deal with the noise till then? UnacceptableMy neighbor starts pounding the floor at 5/5:15am till he leaves for work then returns ironically at 5:/5:30pm and will continue with the heavy walking or daughter running back and forth up to 10-11pm. This is every single day. Who lives like this? FYI: during the day when the wife is home I don’t hear half the noise I hear when her husband is there so don’t tell me it has to do with sub-flooring issues.When I lived at York Town crossing apartments never did I experience any noise complaints in fact the tenant below me once filed a complaint and we immediately shut it down in consideration and never again any issues.I regret not moving back to York Town crossing. This would’ve never happened.The mgmt do not walk the property and the maintenance crew seem to have a lot of free time on their hands. Building 2 has a ceiling lamp hanging by the wires and it’s been this way now for 2 wks. Is this not a safety violation? Perhaps there getting ready to paint this building? I’d hope so. It’s only been over a year and the complex still has white paint patch’s on all buildings and what looks like stuck leaking tar on each building . I guess building 1 is their model home? 🤦‍♀️The mulching and flower beds are maintained on building 1 and it’s perimeter yet not maintained on the back of the other buildings 2-10?The tenants above dumped their cigars-ashtray over the balcony or it fell over? (another complaint made 2x with no resolve) I assume they expect me to pick up the cigar butts?This is not at all luxury living, the website is misleading and false. This is not an escape from the hustle and bustle, this is not tranquil and peaceful nor does the grounds speak luxury living. The grounds look messy and unkept, the buildings look worn down worst situation I’ve lived it.Unless the manager (s) are advised to do the bare minimal as for the up keep then they need to reassess the advertising and not sell a lie on over priced apartments that do not meet the standards or expectations to what’s advertised.I pay to much to live in these conditions. I have no peace of mind living here. My daughter is experiencing and questioning this nonsense as well •. We had planned to stay here while I daughter finished middle school and are now forced to move.I pay total $1700 a month to live in this lie. Disappointed. The ladies are lovely however niceness doesn’t cut it not when you messing with my money.

Avoid this place as much as you can. You will never be happy. I got service after more than 50 days!Dirt, mold, noise...!I left after since 6 months and I never got back my security deposit. Real scammers!

Where do I start? First of all, only move here if youre a loner meaning if you have a gf/bf, family or friends that you plan to invite over, they will have no where to park. You get only one assigned parking spot per apartment. Yes, you heard it, just one. Even if two people are on the lease, you only get one! Meaning the other person on the lease (husband/wife) could get home and have literally no where to park unless you get a garage which is $100 extra per month and doesnt even fit most suvs because its so small. Second, management! When you walk into the office, the rudest woman on earth will half ass greet you unless shes off. Shes the worst. Way far from helpful. I literally avoid her. Third of all, dont move here if you want to maintain your social life and to actually use the pool. The pool closes at 6pm. Yes even during the summer. And is closed Sunday and Monday. Oh and you can only take one non resident person with you at a time. So forget about inviting friends or family over. To make this a fair review, I will also mention the pros. Maintenance team is good. Ive never had a bad experience with any of the maintenance guys. Theyre very nice, prompt and very helpful. Thats pretty much it. For the price, its definitely not worth the stress.

Who ever gave this place a five star is whole lie. Rude staff no parking my fridge breaks down every month my eclectic gos out almost every morning Im the dark now and theres no power outage once you sign your lease they dont care . I HAVENT BEEN HERE AYEAR YET . MY FIRST PLACE IN THIS CITY. I HATE IT . DONT MOVE HERE

I had really bad experience to live here , I am about leaving .The things that I want to talk about management is terrible. Everytime I am waking in the leasing office trying to be nice with my smile . The manager seem really mad , not even look at you . I was feel like “ did I owe you anything “. Then I get my stuffs walk away directly. I don’t know why landlords need to hire the person like that .Then talking about parking . If you have more than one car , please don’t select this apt complex. You will sorry later on . Trust me if anyone see this review . There are tiny space . “One unite one park lot “ I dont have any friend visit me anymore since I move down here (cause parking )One time I was parking my car on my own parking spot. They were still towing my car (the explanation was they can’t see the tag , it was ridiculous. I went to office . She said there was nothing she can do , she is not really helpful. Nothing personal but I just don’t like how she serves residents.

I had a tour on 5/19/21. I had a tour by Trixie. She was very nice and helped a lot through this process so this is not about her, but is about the complex and how they work. The apartments are okay and had many locks to get in the property which I liked.I decided to go ahead and pay the admin and app fee of $99 (a special) the next day because I was sure it was where I’d be. Good price for what you get. On 5/20/21 I applied and approved on 5/21/21.1. I was accepted and approved to the smaller 1 br.2. I got called 5/22/21 and was told someone else actually leased it. I agreed to pay more and move to the bigger 1 br.3. The next day I was called again and told someone else leased the larger 1 br and I was told that it was confusing because someone leased the same unit in person and another person leased the same unit via online.5. Then I called because there was an opening with a smaller 1 br.6. I was approved for the smaller one again WHICH I HAVE AN ACTIVE ACCOUNT SAYING I OWE 7/17 because I was told I can move in 7/17-7/21.7. Then I was told I couldn’t move in yet because my old apartment complex from 2019 wouldn’t answer the phone to verify my history. I could have simply provided proof.Ive called for nearly three weeks to follow up. Including leaving voicemails. Nobody has answered back. Nobody has called me back. Nobody has helped.I’m not to upset about paying because it is what it is. But my time is very important. What if I was at the end of my lease and was waiting on them to tell me something. But it could 100% be ran better and better communication. Trixie was cool though. The tour was just straight to the apartment and no amenities. I saw the pool from pictures only. It just needs to be better overall.

Do not move here! As a current resident in these apartments, I highly recommend do not move here! The staff is terribe, the amenities are worthless and the absolute worst thing about this place is the PARKING. When I first moved here, I liked the idea of the Bar and grill restaurant being in the apartment complex. I was wrong...the bar has been closed for more than a year. I thought thats ok, at least they have a gym I can come work out at. I was wrong again, more than half of the gym equipment was out of service for more than 6 months. Then they decided to change the door code to enter the apartment complex but decided not to tell their residents. The day I found this out it was raining and when I went to enter the code it incorrect since they changed the code overnight. Overall there are so many things wrong with this place that I am counting down the days until I move out of here.P.s. if there is something I learned from living here is to appreciate the liberty of parking anywhere. I keep dreaming of the day when I can just come home and be able to park without waiting 3 hours..

Very nice apartments. The leasing agent, Trixy Woods, that gave me my tour made my move in east and smooth. She was helpful and very informative. Made my decision easy to live here.

If you ever plan to have more than 1 car, DO NOT LIVE HERE!! My son has been towed from here TWICE and he is on the lease!!!! There is NEVER parking! The only visitor parking is at the leasing office!! So don’t plan on having visitors come visit! Only about 8 visitor parking spots for this ENTIRE apartment complex!!!! I am NOT signing another lease because of this! I spend TOOOO much in rent not to have a parking spot for my son, which, he pays rent and is on the lease!!!!!!

Ive been here a week and I all ready want to move out!!? NO DAMN PARKING,I work 14to 15 hours a day to come home at 1am to not find parking, and to walk 10 minutes to come to my attention that there are cars with no stickers; some one or somebody not doing there job! Despite that during the process of paper work there were some issues and made the decision and here I am disappointed! The apartment is beautiful, but what do you with am apartment with no PARKING!

Love my apartment was nervous but this place is amazing Been here three months it’s peaceful parking isn’t as bad as people make it seem I promise guest parking not a lot but just enough! No insects there’s absolutely nothing to complain about!

I really am enjoying living here at Queenston Manor. I leased a few years back with Trixy Woods and its because of her that my stay here has been very pleasant! She really is a hard worker and always goes the extra mile

I live here about 3 years and it is very good, no noise, no problems, beautiful apartment and swiming pool super nice, very clean. Sometimes in the parking of night no found one a near, but if you have your car very far is not problem because the area is save. The personal in the office y serious, but you no need live in the office. I love my apartment. You make your environmentI absoluty recomend it!

They were patched up on the siding but I learned they were about to paint. The kitchen in the 2 bedroom is so beautiful it reminds me of a house. Wish I could live here. Its very quiet. Only part I dont like is u cant have much people over at one time because they dont have many visitor parking spots.

I been living here on my own for about a year. I never review but this time is a must. So sick of these apartments! There is absolutely no parkings, everyday I am having to park in the visitors parking and I live in the back of the complex. Its about a 10min walk. I complained several times and the staff hasnt done a thing. Parking stickers are required but several car are still in the complex without one. Its ridiculous! The manager mikayla seems to be the only person who cares and is welcoming, Everyone else is rude.

I applied to this community last week and had a terrible experience. when i first encountered the office staff they were very nice and understanding of the fact that i wanted to first run my application then my husbands so that we didnt waist our time or money so after running my application i was only denied due to credit at which Lucy explained could be override so i went ahead and put my husbands application in as well he was approved with conditions so Lucy explained we should be fine to move there well a few days go by she has the cheek stubs and rental verification and my employment verification we were waiting for my husbands job to respond well that finally came through so my husband called to make sure that they received everything well i called an hour later to cheek the status of everything and Lucys response was do you not speak to your husband (well im sorry that your job is to update us on our application when we call if you cant do your job maybe you shouldnt be working there) i responded excuse me bc no one should be talked that way by a rental agent it is your job to inform us of our status well later on that day she calls but i to work not just my husband well i called her back to see what the call was for her response was OMG do you ever speak to your husband she huffed and i was basically done at that point i do not have to waist my money on a property that speaks to me that way and i wont so at that point i informed her that we would let her know if we decide to go with this apartment complex of course we will not be moving here and the friend that i told about this complex would have been moving right after us i have informed her not to due to the rudeness of management. I also had the pleasure of speaking to the rude manager Beverly she will catch an attitude with you as well my advice to Mosaic management would be clean house bc these two women are bringing down your property and it really sucks bc the apartment was so beautiful but your management needs to be reevaluated. I also read the reviews after putting in the application and that is what sealed the deal with us not moving to this complex.

I live in this location almost here and last year I got robbed and three days ago I bought the new vehicle with my car wash registered in this property and I was parked in the right spot and they towed my vehicle. Please contact me as soon as possible.

Best customer service!! Britany & Demarcus go above and beyond !!

Lived here for a year, awesome experience, beautiful apartments with great location and exceptional office staff services, specially Ms. Mercedes who is Assistant Community Manager she is doing awesome job, very helpful and supportive. highly recommended. keep up the good work.

I loved livin at Queenston Manor, that is until the new towing company attempted to break into my car (Id had this car less than a year, i saw the driver manipulate my door but mistakenly assumed he was ascertaining I was in the correct spot ) to tow it from my ASSIGNED parking spot. I was given the name and number of the company the next day by management. A representative called me the next day and assured me a manager would return my call. I spoke to another representative IN the apartment office who smugly told me, a long with Lucy the manager that I have no video evidence . Idiot, I AM the video evidence. Ive complained to the BBB and filed a formal complaint with towing enforcement. Mercedes charged me 189.00 for the estimate and 300.00 to replace my door handle. Beware

I am currently packing my bags while I am writing this review. I have had quite a few bad experiences here and wanted to write a review immediately several times. I then decided to write a review when I finally moved out to make the review worthwhile to read for anyone thinking about moving here. I am one of the first residents to have moved in this apartment complex around 2012. The interior is quite nice for the price. Tallish ceilings, wood floors, faux-granite countertops etc. The upkeep and the maintenance never was a problem for me. My first problem I ever had here was when they hired a tow truck company and changed the parking policy (have a parking sticker). There was never a parking space available even before the policy, I would have to park on the other side of the road and walk across the street to get to my apartment My car was at the shop and I was lucky to have been loaned my friends Maserati for the weekend. I woke up and thought the car had been stolen. I ran to the office and this light skin hispanic man had nothing to say except sorry mam policy just changed 3 days ago in such a spiteful and sarcastic tone. I went up to the towing company and 3 or 4 other Queenston residents were there. Their policy was that if you dont pick up your car after 5:00 pm, you will be charged another $250. It was 2:00 p.m and the sleazy tow truck owner comes around 6:30 p.m. Guess what happened? Everyone got charged for another day! $500 to the tow truck company (i wander how much the cut Queenston Manor gets out of that). Along with the charge, they damaged the car by not using a flat bed. Another $10,000 in repairs and I couldnt even bother taking legal action. On another note; The community and residents have completely changed. When I first moved here, the residents were typically working college students that were never home, young couples with a new child or a working single mother with a young child. Now on the other hand, its really became a new resort for a very loud crowd. Its usually a family of 4 in one apartment now. Loud music is blaring from someones car everyday around 4- 5 p.m. Cop sirens are heard at least every 3 hours from the highway. I have an upstairs neighbor with 2 kids and he loves to play with his basketball until around 11 p.m. No exaggeration added, I thought they were moving furniture the first two weeks. As a professional in LA real estate, they faulted on the choice of staff and the level of tolerance for all the noise and ruckus going on in the complex. If the reviews werent as bad, the quality of the complex wouldnt have dropped so low and so quick. Sigh, I liked my once quite little apartment out of the city but cant handle the noise anymore. I didnt come here to write an overall bad review. There are some good things about the neighborhood such as the Queenston Grill, their gym, short distance between stores and the security is decent. Good luck on your search!

It seems to be that once your a tenant, you are no longer a priority. I have had several issues with this community. I have spoken to the Corporate office where the manager was rude and sarcastic. This latest incident is the reason for my review. My teenage son who has lost his key on several occasions and it is his fault for that, went into the office to be let in to which the Office Manager refused to let him in. I arrived home an hour later and spoke to the Office Manager who said that the extra key was for emergencies and that my son is in the office all the time and how they let him into the computer room all the time. I explained that the reason they have to let him into the computer room is because they dont allow me to purchase an extra key fob. I then call Corporate and Jessica sends me back to the Office Manager and I told her that I would write a review because these are the worst apartments that I have lived in when it comes to customer service. The Office Manager went on to say that my son comes through the office daily and gets a snack and a drink, when she had him confused with another boy. I apologized to her and explained that my son is used to Apartment Communities that cater to children and have snacks and drinks for them when they get off the bus. The Office Manager said, We dont do that and we dont run an after school program. She feels that I want to ruin their name with my review, I explained that I wish to tell the truth. Angela sarcastically asked what I would like her to do for me. The only thing that I can suggest Angela is to GENUINELY care for your residents. I informed Angela that my son will never come into their offices again. Queenston Manor will not cater to you or your children. God forbid if your child goes into the office on a daily basis and gets a snack and drink. Angela made me feel like we are an inconvenience. I would not recommend the Queenston Manor.

They are two faced. They change the parking rules so they can tow your car. If you rent here, make sure you DO a walk through with them and take pictures because when the lease end they will lie and say things were in tip top condition. Dishwasher is always breaking down and there is mold in the groundfloor walls.

I am excited I will be moving in next week. All the staff is great and Gracie is so nice. I do wish the restaurant would still be a consideration, I know someone who is interested in running it. Other than that it is a beautiful community.

Horrible I live here currently we just moved in not to long ago and parking is a pain. People park in your spot they park all on the fire lane in handicapped spaces people will save parking spots for people there has been numerous times we have seen people saving parking spots. Someone’s visitor keeps parking in our spot we called the tow company twice and they show up tow it but by the next weekend it happens again. The tow company also shows up hours later! The girls in the office don’t seek to care. Also don’t even waste your time calling the on call courtesy patrol even tho he lives here he always says he is at his other job and can’t come until he gets out. So just call the police. The people who live here by building 8/9 are messy there was a couch stuffed behind a tree for days. Kids throw stuff off the balconies there is just trash everywhere Neighbors are loud smoking weed outside with their visitors. Also neighbors trash will sit out all friday-Saturday even tho valet trash doesn’t come until Sunday. also teens come over from across the street from the neighborhood to the pool we warned them but they keep doing it. There needs to be a security overnight here. Parking needs be solved asap at least 2 assigned parkings per unit. Tired of not being able to find parking and leaving our other car at a family members house. Ridiculous.

The apartment walls are thin, you can hear them yelling at each other and the upstairs people can be heard with every pounding step. Theres no parking for your visitors. The only good thing are the maintenance people.

Great neighborhood and beautiful apartments with fully equipped kitchen, near good schools and shopping centers. Good staff at the office especially Ms. Mercedes she is very attentive person. Nice and fast maintenance services.

Vilma and Alina are so professional and friendly. Queenston Manor is a safe and comfortable space to live! Also very beautiful property and reserved parking.

Honestly if I could give it 0 stars I would… this apartment is not what’s expected especially on the website, it’s a scam. It’s dirty around here and on top of that the rent cost is NOT worth being over here. So 0 stars

I’ve been living her for 3yrs and I love it. Management is wonderful and maintenance is great. Tenants complain about parking but, I maintain my sticker on vehicle so I have no issue.

I love my apartment!! They are now repainting and it likes so much nicer ! Management always helps me out when I have an issue and knows information that will definitely help me in the future ! Thank you Ms.Beverly and Ms.Gracie !

These people at this apartment complex are very unprofessional I took my girlfriend to get her first apartment I live out of town they were rude saying if I was in her unit she will be evicted. The entire boarding process no one communicated m. Then we get a call from an employee trixy staying her job and my job was fake my company has been here years and I’ve spoke to my company to inform them of they allegations and my company laughed at the situation don’t recommend wasting any app or admin fees here

The people in the office are the worst ! Lazy just lazy !!!!!!! There is no point for them because if someone calls to make make a complain about something wrong they do nothing but sit on their ass ... I wrote a report online and they take for ever to come and help , and I called the lesson lady and got into an argument with her . No parking spaces EVER . GATE IS ALWAYS BROKEN ! They are always changing the gate code ! The apt from inside is nice but the staffing and parking making it a horrible expiernce living here cant wait until my lease is OVER ! And MY A/C has broken multiple times and thats no good for my kids . ( meintance people are very nice and polite its the people in the office who dont deserve their jobs , dont know why they even have that job ) I hope yall get mad when yall read this review to honestly .

Do yourself a favor and do not sign here. They charged us over $400 after we moved out for cleaning and trash. While we took all the trash and cleaned whole apartment and they supposed to send us pictures but they never did. We even called them ten times and asked them for pictures. Horrible customer service. Horrible management service. They charged us for $120 for last month for sewer and water. Worst experience ever

I have been here for some years now and i love it ! the new management team and staff is really nice and have no problem working with you with any questions or concerns you might have . best apartment i’ve lived in so far where i feel safe .

I Came by for a tour and had an amazing experience the staff was so nice i will defiantly be leasing here when my lease is up. I believe Miss Trixy was the lady that helped. Beautiful apartment homes.

Ms.Trixy woods was very helpful and made the apartment searching experience a positive one. She was professional and went above and beyond to ensure all our questions were answered. Thanks!

Been here years love it new management is awesome

NO PARKING at this apartments. They only gave assigned parking per apartments. There are unassigned parking for residents but they are limited and always full

I just moved here a few months ago. Worst apartments! Staff is rude, there is never any parking spaces and the gate never wants to open it is always broken

Great location. I love the kitchen with the island. It just feels like home.

Beautifully set and great quiet atmosphere. Were here until our house is built. It was easy to get an appointment and staff was friendly.

I do not recommend these apartments to no one dont be fooled!!!! they are horrible and office just likes to give you a hard time and steal money from you!!!!!

QUEENSTON MANOR IS SO AMAZING! THE MOSAIC STAFF IS SO NICE AND MAKES SURE EVERYONE THAT STAYS HERE IS HAPPY. ITS QUIET AND CLEAN HERE. THE OFFICE STAFF HAS QUICK RESPONSES TO SERVICE REQUESTS. THEY HAVE MADE AMAZING CHANGES HERE SO FAR AND I CANT WAIT TO SEE WHAT THE FUTURE HOLDS WITH THIS COMPANY AT THIS PROPERTY!

Nice place. Well kept. Great interiors. Just wish theyd in force something to keep peoples trash and broke down furn off patios and balconies.

Nothing but problems in the area since the property was built in arguably the worst spot in the area, between a bayou and Queenston, the number of accidents is ludicrous, and sadly all theyll do is eventually put another stoplight in.

I’ve been living here for quite awhile now. The ladies in the fron Trixy and Val have been always welcoming and great informed when I have a question.

Trixy Woods was very friendly and nice helping me find my new home. I love my apartment and location by the pool.

Nice place to live. Beautiful and fully equipped apartments near to great schools in a nice neighborhood. Very close to shopping stores.

Trixy the leasing argent was so nice during my leasing process!!! I definitely would recommend these apartments. Thank you for your help

I was planning on going for a tour, with these terrible reviews Im no longer going there. The last thing i want to do is to stay somewhere terrible as this place . Idk why people spend so much money and still get treated this horrible.

Dont get me wrong the apartment complex is beautiful and I absolutely love my apartment. The landscapers do an awesome job as well as maintenance. Its that damn office staff that I literally cant stand peroid. You can never get any assistance from NANCY OR LAUARA!! THE BOTH OF THEM ARE VERY RUDE AND VERY SARCASTIC. I RECEIVED A CALL FROM NANCY JUST THE OTHER DAY AT 5:44PM SAYING TO CONTACT HER IMMEDIATELY, KNOWING GOOD AND WELL THAT THE OFFICE WAS CLOSED IM AT WORK NOW THINKING SOMETHING HAPPENED ON MY APARTMENT I RUSH HOME NO NOTE OR ANYTHING. I CALL THE NEXT MORNING TO SPEAK WITH HER. LAUARA TELLS ME SHE IS I TRAINING UNTIL 2. I CALL BACK AT 3PM LAUARA TELLS ME SHE IS BUSY WITH A RESIDENT AND SHE WILL CALL BACK. NEVER RECEIVED A CALL. I CALL BACK AGAIN LAUARA CATCHES AND ATTITUDE PUTS ME ON HOLD COMES BACK AND SAYS (YOU HAVE TRASH ON YOUR BALCONY AND A PINK CURTAIN!!) I TELL HER NO MAAM I HAVE TWO CHAIRS AND A SMALL TABLE. LAUARA SAYS ALRIGHT AND HANGS UP IN MY FACE. I CALL BACK AND ASK TO SPEAK TO NANCY IMMEDIATELY. LAUARA PUTS ME ON HOLD THE PHONE KEEPS ROLLING OVER AND RINGS AGAIN. I WAS PLACED ON HOLD OVER AND OVER AGAIN UP UNTIL THE OFFICE ACTUALLY CLOSED AND THAN IT ROLLED OVER TO THE VOICE MAIL. SO I NEVER GOT TO SPEAK TO THIS NANCY PERSON. I CALLED ONE TIME NANCY ANSWERED THE PHONE AND THAN SAID WELL LET ME LET YOU SPEAK TO THE OFFICE MANAGERAND THAN SHE PICKS UP THE PHONE! ME: DIDNT I JUST SPEAK WITH YOU HER: UMH NO THAT WAS SOMEONE ELSE. THE ONLY PERSON YOU CAN SPEAK TO IN THAT OFFICE THAT APPERICATES YOU AS A TENATE IS KAYLA IN WHICH SHE IS SPLIT BETWEEN TO PROPERTIES AND YOU CAN VERY SELDOM CATCH HER. I WISH THEY WOULD KEEP HER AT THIS PROPERTY AND SEND LAUARA AND NANCY AWAY. THEY BLAME EVERYTHING ON KAYLA. WENTER TO GO AND PAY MY RENT ONLINE NOTHING WAS THERE BUT THAT I OWED 33.OO DOLLARS CALLED THE OFFICE ON THE 2ND!! RENT IS DUE ON THE 1ST. LAUARA SAYS OH KAYLA WILL BE IN THIS AFTERNOON TO ENTER I THE RENT ONLINE. I ASK HOW DO WE NOW WHEN A GARAGE BECOMES AVAILABLE IS THERE A WAITING LIST? LAUARA OH KAYLA HAS THAT LIST. HELL IF KAYLA HAS EVERYTHING WHY DOES LAUARA EVEN BOTHER TO COME TO WORK?. I BROUGHT A FRIEND TO LOOK AT A ONE BEDROOM APARTMENT. SHE LOVED THEM DECIDED SHE WOULD APPLY FOR AN APARTMENT, CAME BACK WANTING TO LOOK AT IT AGAIN LAUARA HANDS HER THE KEYS TO A UNIT NEVER GOT UP TO DO NOTHING MORE BUT GET THE KEYS AND ALLOWED THE BOTH OF US TO GO AND SEE THE UNIT AGAIN. DIDNT ASK FOR LICENSE FROM WITH OF US!!! In closing these are very nice apartments to live I with just a few bumps in the road, but despite those bumps Im very happy here its just the office staff that ruins it for everyone.

The great thing i liked abt here was that the business centre is open 24/7.My apartment is mon to fri and 9-5pm.

Good location, nice amenities and spacious units. Love the fact that each unit has 1 reserve parking space.

I love my new home.Trixy was great and so helpful she made the move in process easy.

Ms. Alina was help me with my active building so I can pay my rent on time. Thanks for your patience

They’re amazing Vilma and Trixy are the best I been leaving there for 1 years and 1/2 I love it the best customer service

Never live in this community is not save a lot of items stolen robbery in this building. people are not cooperating.

My 1st and last apartments my truck was towed with permit sticker 209.41 and told me nothing they can do about it

This apartments sucksWe got us car towed away this morningIt was on my parking numberAnd they just towed awayNo sirve estás mierdas

Dirty apts not recommended at all to move here

All they want to do is tow your vehicles and not communicate terrible staff

I am moving i November find me rent to own house they are nice aprtments but its time for my own place!!!!

Trixy was very helpful, she definitely made apartment searching very easy!

Trixie and Aliana are the greaatest duo ever!!!!

This place not safe to live here, , stolen item and broken’s , building a robbery. People are not cooperated.

Beautiful place my moms lived here for a free years and hasnt had to complain about a thing.

To MUCH... to many.... traffic is horrible lots to do yet..

Great complex apartments, very quiet to live here and great staff

Very nice place. Like the check- in process.

Very beautiful and looks great inside apts and outside

If you park in the wrong spot you will be towed

Beautiful apartments and good staff.

This is the worst ever! This apt is ridiculous do not come here

Out dated appliances how the rent office people untrustworthy ..

Towing cars all the time just for money

They are waiting for get you car

Wooow it appears no one works in the office.

Fantastic had great time

Loved it

New management are rude and unprofessional.

Didnt leave a lasting impression on me

Nice place. Clean

Excellent place for residence

Best apartments in Houston

Red

Predatory towing system.

Lovely apartment s

Good

Lovely flooring

Beautiful place

Good place

Friendly staff

Beautiful Apartments

Miss the restaurant

Unprofessional!!!!!!!

Super bad, everything the administration there was was bad, the one there at the moment is worse. I was a resident for a year and the entrance door only worked for 2 months, during the summer the pool was closed almost the entire season, the members of The office never has an answer for anything, they only know how to say that they are working, but the reality is that their only job is to see how they get more money from you. When you arrive to rent they treat you well but after you are a resident they treat you however they want, they dont care. I left 2 months ago and I still receive electricity and water bills and when I show up they say that if I dont pay they will send me to collection. Think carefully before staying in this place and even more so if you have children for me it is a terrible place and the workers The office staff are terrible and are not interested in the residents at all.

Super bad, everything the administration there was was bad, the one there at the moment is worse. I was a resident for two years and the entrance door only worked for a few months, during the summer the pool was closed almost the entire season, the members of The office never has an answer for anything, they only know how to say that they are working, but the reality is that their only job is to see how they get more money from you. When you arrive to rent they treat you well but after you are a resident they treat you however you want, they dont care. Think carefully before staying in this place and even more so if you have children, for me it is a terrible place and the office workers are terrible and they dont care. The residents are not interested at all. The cockroaches walk everywhere in the apartment, you tell the office to fumigate them and they never go, they pick up the garbage when they feel like it, not as the contract that you sign says, now that this new administration has arrived you have to pay for parking. I would never recommend this complex. of apartments was me but experience.

Until about a year ago, we felt well cared for by the administration, now it seems as if they had left us adrift, the dirt is becoming more and more noticeable, the garbage cans are always full, there is furniture that has been there without being lifted for more. for a month, the stairs and hallways are also full of dirt, before they were swept and washed, even the dog excrement remains on the platforms, all of this has generated many pests, but that is not all, summer is already passing and we never had access to the pool, nor to the BBQ, the access doors always remain open because they are damaged, now to top it all off, it turns out that they decided to charge for fixed spaces to be able to park and mandatory insurance or they are going to fine you, as if the rent is no longer was high enough (1800, for 2 bedrooms and 2 bathrooms), now 50 for each space that is not even covered and 16 for insurance. If we had known that the new administration was going to raise costs like this, we would not have renewed the contract. Now, if we want to leave we must pay a fine of $3,200.

It has been the worst experience, the stairs were not cleaned during my rental year, car tires are stolen and there are no security cameras. In my case, after a month of renting, the tires on mine were stolen and the following week on another car. There are cockroaches, I report it to the office and what they spray doesnt work. The pool, which is the main reason why I rented for the entire month of May, June and July, did not work, when it was perfect all winter, the managers with poor attention to the residents in my year have already spent 3 years. Security doors broken all the time. They charge an exaggerated amount of water when I should have a water clock for the apartments and not have to pay for the water I dont consume. The garbage is not taken away daily and the bad smell at the entrances to the apartments is horrible. The trail of garbage outside the garbage cans and they leave the doors open. This condominium is the worst. I am counting the days until my end is over. contract and leave.

It is the worst place they can live, every month they raise the rent and invent new rules and policies to charge you more. The smell of cigarettes and what is not cigarettes even comes out of the closets. The apartments are full of cockroaches every time they want they close the pool and do not let you use it. The initial deposit was not returned because according to them the management changed and it turns out that this one is worse than the previous one. The security in the apartments is terrible, no doors close and the stairs are never cleaned. The garbage They let worms eat at the entrance doors. In short, it is a disaster. My advice is not to vote with your money. There are many more incredible places to live.

I have still been a resident of these apartments for 2 years, at first we did not have any problems, it turns out that for 10 months with the new management the condominium does not have any type of security, the entrance doors have been broken for more than 4 months and these For the last two weeks they have always remained open, endangering everyones safety and even allowing thefts in the parking lots and then not having responsibility for them when one pays too high a value for an apartment compared to other condominiums with better security and comfort, it is not worth it because I feel like you dont care about the safety of the residents. I cant wait until my contract ends so I can leave. With Vilma this didnt happen!I dont recommend them at the moment, before they were perfect without problems, now theres nothing to see. The doors are open all the time

I really have a wonderful experience, the staff is very efficient, tranquility and security. I recommend this place to live in peace.

What a disappointment, I have been here in this condominium for 3 months and I have had several unpleasant experiences, first the condominium doors were broken, allowing free access, affecting the safety of all residents, the middle of summer and the pool not working, a garbage deposit full of dirt and cockroaches Now, finally, pay 50 dollars for parking, what absurd policies of this condominium, you talk to the people in the office and the answer is that we are working to solve the problem, they blame it on the previous administration. Please, until when are we going to justify what was done badly, we all pay rent, we pay for garbage, we pay to have dogs or cats, we pay electricity and parking is included in the contract, until when those policies are absurd.

They are rubbish, each administration is getting worse, now they charge for reserved spaces!!! I have been reporting for months the smell of marijuana that enters my apartment in my bedroom and THEY DO NOTHING!!!! As there are no smoking rules, noisy neighbors are also another problemPlus the lack of security, the service is terrible, they charge you for everything in exchange for ugly apartments, old utilities and terrible services. It has been hell to live here. SAVE YOUR MONEY DONT COME HERE!! THEY RENT YOU WITH LIES AND YOU ARE FORCED TO PAY FOR WHY THEY TREAT YOU AND YOU LIVE BADLY, there are many complaining and no one does anything

Just when I thought the other administration was bad, this one arrived, everything gets worse, the manager is super rude and I feel like she treats us indifferently, they removed the reserved parking spaces when the complex does not have enough parking spaces and the people who work late will have to park far away from the apartment ,really the worst and the doors open all the time,no security.

My family applied to rent here and waited more than 15 days without receiving a response, while they were renting in a hotel because they came from another state. This condominium uses absurd and nonsensical policies to be able to rent here, it seems as if the Senate or the House of Representatives lived here. To charge and not return the $150 for the application if they work very well and do not have absurd policies. Think very carefully before you get in here. I dont recommend it.

All summer without a pool, it is filled with pests, no administration knows how to do the job well for more than a year, 2 years ago it was a good complex, now not even the doors work, it is not safe, there is pet waste, bad tenants, almost half of the apartments have left and are unoccupied due to the bad service, there are problems with garbage collection, now they charge 50 dollars for parking and force you to take out 16 dollar insurance, before charging more they should all worry about improving The problems they currently have, they receive anyone who can pay regardless of the type of person they are, the complex completely fell to the ground in just one year, from being the best to the worst in the area, the stairs and hallways look like dumps, everything is filthy and full of waste and garbage.

The worst, I lived for 1 year and my husband and I were always stressed because the air was always damaged, the manager was a rude racist, there is no security, and one day before we moved my husbands car was stolen, and I went to put the complaint and the manager told me that it was not their problem, and yelled at me to leave the office, they are irresponsible

Hello, I want to share my experience at the Queeston Manor Blvd apartment complex. I do not recommend it to my worst enemy. I currently live here and everything has changed a lot since I moved in a year and a half ago. I cant wait until my contract ends so I can leave. I am going to mention the reasons, the administration has currently changed and no improvements have been noticed, the pool has been closed in the middle of summer, broken entrance and exit doors, causing insecurity inside the condominium, garbage dump full and not cleaned, cockroaches everywhere, damage reported within the apt and are not resolved do you recommend to a friendand they dont give you the discount and now as if it were not enough to have assigned parking you have to pay 50 dollars when before we had reserved parking for an apt which is within the lease contract poor lighting the controls do not work and they do not change them to be able to enter the gym thehigh value of water without comments and the rent is like living in the community of lugo and nothing good is

I stayed in these apartments for a year and at first I was very happy with everything, zero problems, you could enjoy the pool and gym areas and even any inconvenience you had, the administration helped you immediately and always treated us very well. The maintenance team is very grateful to them, they are excellent people and they come to you whenever you need it.When they changed the administration everything was very different, the lady who works at the reception has only been there for a short time but her treatment towards us is rude, she does not know how to work with clients, she does not explain anything well, she addresses the residents in a derogatory manner, her poor treatment has made me and other residents very upset, we had an excellent manager who was Vilma and even her work group were very helpful and polite. But this new administration is disastrous (except the maintenance ones).The pool and gym are full, but not with residents but with people from other places who are there every weekend as if it were a public pool, and if they were children it would be fine but they are men who go to drink alcoholic beverages (that didnt happen with the other administration) but they dont see that, but a resident does a minimal thing there.I understand that the rent can go up and down and I even understand the rules of the condominium, what is not conceivable is the lack of education and interest of the manager and the new lady (I dont know how long she has been there, but I know that she recently arrived).And I am making this post not to bother anyone, but simply to change your treatment and manner towards people a little. Since the new management they have lowered the rating and even the residents decide to leave for other apartments.

Very good service from Britney, thank you for everything 🌠🌠🌠

I am an apartment dweller!!! They have bad management, how is it possible that they have not opened the pool all summer, we have not had quality time to entertain ourselves without leaving our houses because they always have an excuse

I am a resident here and I know that the pool maintenance is on Mondays and Sundays when you want to enjoy with the children, the pool is closed, this is not the case for me!!!!I work all week and on the weekend I want my daughters to enjoy the pool that I pay for!!!

Elizabeth, the assistant manager, was an excellent person. I was going to leave the apartments due to inconveniences and she helped me a lot and now I am moving to my new apartment, super happy, thank you very much Mrs. Elizabeth, super good service.

I do not recommend this place to rent since I rented it I had very bad experiences and the truth is the place is disgusting for the price I no longer live there but I regret having chosen that place

The attention in the office is super good, they take care of us very well, Trixy Woods helps us with everything we need, she is always willing to listen to us and do her best to solve our doubts and our problems, it is very pleasant to live in this complex of apartments

Definitely terrible, many of us have to park our cars in front of the apartments across the street and face problems during search times, all because they do not have enough parking spaces.

Milena treated me excellently, very well trained, she does her job very well, I would return to this same branch again, thank you

Recommended. Very good. Spacious, and excellent service in the office.

HAKALAKA

Very nice and clean!!

Pretty

Beautiful apartments