HD Supply Facilities Maintenance

This place is terrible, there’s no communication between you as the carrier and them. They’re are two sides for delivery the North and South side which of course they won’t tell you. Then the gate will open automatically but you will kind of have to move in really close it for it to open. Another thing they won’t tell you it’s just something you need to figure out on your own. Be careful on the door you pulling in to, it might be broken like they all are or they may just want you on another door like they did with me. Lastly, you have to unhook from the trailer and place a cone in front of your semi again no communication until they come out 20 minutes later to tell you. Then get ready to wait until they decide when to unload you.

Our small business purchased floor tiles that we later learned were defective. We spent six weeks calling almost daily -- being transferred to one person after another and retelling our story over and over and over again. When I threatened contacting my attorney to facilitate getting a refund, they responded a bit better. The refund has been promised but we have received only about 25% of the full amount to date. I would not recommend this company to anyone.

Checking in on north side by dock 33. Unload on south side. By appointment only.

I purchased an item, it came defective. I sent it back upon their request and they were supposed to issue a full refund, but they kept the returned item and my refund. To this date I have not received a refund from H.D. Supply. I get the round around from their reps. I lost over $745.84 bucks! Beware of this company!

I came to make a delivery that weighed it 6000lbs that where like 10 pallets and they spend 3 hours to unload me 😂😂 it’s funny now, but it was crazy how they took so long.POV: I saw them sitting behind my trailer talking like nothing.

You can sleep over night. They will only take you by appointment, but they are really fast to off load you

1st and last time I delivered to this place in houston they donot take you if you are 30 minutes early even if they have no trucks on their docks this is the must bad places I have delivered in 25 year off driving

They have limited receiving hours 5.15am to 10.30am . They take your load only appointment time.u can park in lot for overnight if u come here before 6.30pm they close the gate and lock u inside the lot.outside gate only one truck can park no restroom.quick unload

Very nice people, they received me 1 hr before my appt, quick unloaded!

😃

Very fast unloaded,25 min,good people working here

HD SUPPLY SUCKS DO NOT BUY FROM THEM

5-6 hours to get loaded .First and last time coming here

Best place to get your material and great customer service.

Good service

Its terrible, its 6am, the doors are alone and you have to wait until the appointment at 10am and there is no toilet for the drivers. If they keep you here for a long time, at least there should be a toilet👎

For support. Check at door 33. They start at 5:15 am. Downloaded in one hour. I wonder that they dont close the door at night.

Does not comply with the appointments, they do not deserve a rating 👎👎👎