Morgan Moore Custom Builders

My family has the misfortune of buying a house that was built by Morgan Moore Construction (MMC) in the Memorial Villages.We bought a newly built spec house that was built by a very poor-quality builder. I write this review to inform the public about our misfortunes and the very real issues that plague this builder.• MMC rarely builds in the Memorial Villages of Hedwig, Bunker Hill, Hunters Creek, or Piney Point.•MMC is an unlicensed builder in the state of Texas•Brad Moore (Morgan’s Brother) creates their own construction contracts that does not follow any industry standards such as the Greater Houston Builders Association or the Texas Home Builders Association•Monica Moore (Morgan’s Sister In- Law) is a lawyer and has provided free counsel to MMC on legal disputes that MMC has been involved in.•MMC is loyal to some very low-quality subcontractors that they have known for years – (lower cost for MMC, with poor construction quality that result in issues that follow).MMC’s lack of supervision, understanding and maintaining quality requirements for subcontractors caused major issues we have faced with our newly constructed home over the past 5 years :Plumbingo We had to deal with mold issues and substantial remediation and rebuilding costs. Plumber only used glue and no primer at the elbow of AC condensatedrain line that resulted in a leak in-between the walls of the master bathroom (see picture below)o Water main coupler used to attach to city water started leaking at the meter boxo Water Main pipe entering the house cracked (poor quality pipe used)o Multiple bathroom drainage issues•Method wiring Electrical/low voltage and Lutron– Derek Smitho Method Wiring did not follow NEC code standards - does not use arc fault breakers as required and uses GFCI banks in odd locations that are difficult to access. Our house has them in the pantry behind drawers that are extremely difficult to access.o Issues with breakers tripping for our Subzero fridge, Wine fridge, garbage disposal etc. needing replacement of breakerso Raw ethernet wire throughout the house without labels or plugs requiring hours of work to map outo Lutron lighting control design and implementation lacks knowledge and basic understanding of needs for homeowners.Painto Poor paint workmanship & quality used that has cracked and peeled after only 5 years.Drainageo House gutters were poorly designed and implemented. Water was running down the side of the house due to lack of downspout in a critical area of roof runoff. Additional gutters were needed to correct the problem.We have spent a lot of money and time correcting serious construction issues caused by Morgan Moore Construction’s lack of quality control in the first 5 year of our home ownership.If you plan on building a home or even considering remodeling, please consider anyone other than Morgan Moore Construction.•MMC’s lack of quality control will cause you headaches and money in the future•MMC lacks experience building in the Memorial Villages listed above•MMC uses nonstandard construction contracts. If you decide to go with MMC, please get the construction contract reviewed by a construction lawyer to avoid pitfalls•MMC has free legal counsel which they have called upon in multiple legal issuesI hope this provides insight to this builder and implore you to choose a more reputable builder even if it may cost you a little more money. Please feel free to contact me with any questions prior to even considering using MMC as your builder.

My families response to MMC after they have reached out via email:We have reached out to MMC for prior issues with very little support. All these issues with our home are very meticulously documented. In our review, we have shortened the list of issues we have faced with MMCs construction of our home. The last straw was the mold issue that required remediation and remodeling of the master bath. The mold issue puts our family at risk for very serious health issues, especially since we have young children and elderly parents within the home.The lack of assistance and prior dealings with your company proved that MMC could not be relied upon. Furthermore, if your company had quality control in the first place, many of these issues would not have occurred. We have no confidence that our home would be fixed properly by MMC even if given a second chance.

I will preface this review with the fact that as one of the companys sub contractors, Im not entirely objective. That being said I have been doing his landscaping, irrigation, and drainage for many years and their quality continues to rise. For the high level of service you get and the fact that the project managers are very up front with all the changes and issues that come up during a remodel or new home, they cant be beat.I have worked with other builders both directly and indirectly and Morgan Moore Construction has them beat on quality and service, hands down!!

Best builder on memorial! Honest guy.

Good company