Air Rey - Houston

Omar was a great salesman, explained everything, and gave me a great deal. Would definitely recommend Omar. My installation had to be broken up into two days, and they finished really late in the evening, where I did not have an opportunity to get in the attic right away. After some time I got up there and they left a mess, so while sales was great the install crews were not.I would definitely no matter what time get a flashlight and go up there and look at everything. My unit is a 2 stage unit, they wired it as a 1 stage, i only noticed beca7se i purchased a separate thermostat and it pointed it out, they quickly came out and resolved that aspect. Im trying to learn to make sure everything was hooked up correctly and have them come out and fixed anything that may have been missed

I WAS pleased with their service and installation of my new A/C unit that was installed 3/2021 until recently. Here’s a brief summary- I had the new unit moved to the side of the house, they installed new piping and everything so recently I’ve noticed that there is a lot of water that is just saturating where the water comes out the pipe. Apparently that water is seeping into my home since there’s no way the water is flowing or drying out. I’ve had 2 techs come out, the first one said it was fine, the second one said the inside drainage pipe should be changed to connect like it was initially that was connected to the restroom pipe. I’m not a happy customer at the moment supposedly someone was going to call me and never did. So here I was giving them time since maybe they are so busy. I called week later to followup on the status since nobody called me and spoke to Rachel and told me it was going to be a charge for them to fix the problem they caused. Why do I have to pay for their error. They are the experts, techs should thoroughly make sure the way they connected the pipes were correct. Rachel said she was going to direct my concern to upper management. I hope this time I do get a call from them. I really don’t think I should be charged anything since they are the ones who installed the new unit and moved the pipes.This is a continuation on my review— I have left several messages for upper management to call me back and as of yet I haven’t received a call from them. I have also emailed them to email on their response to this review and have also had no response whatsoever. I have asked for a direct number to them and they say it’s office policy they can’t give that information, all they can do is leave a message with them and they will give it to them. I wish I would have known this about the company before dealing with them. I would not recommend this company to anyone if this is the way they handle their business. Beware!

We have had two units installed by Air Rey. Both units were installed in a quick and efficient manner. The work crews kept the area tidy and were professional. Our salesman, Luis, was flexible when meeting us and was responsive during the entire process. After the work was completed he came by to walk through the work and ensure no questions. Very happy with the work.

If I can give a negative 1 star I would. We been having these issue since June 19. We had 3 technician come out and no one has called and contacted us regarding our home issues we been having. My wife been calling several time to get an update on what the problem and what going to be fix we ask to get a call back from a manager and no call back either. Now due to the issues we having it turning into mold issues and high humidity. All we are asking is for the job that they did to be corrected. As of today we were now told we have to pay 700 to fix the problem that they cause by doing incorrect work. Our house is a newly build and we added a second unit thru Air Rey to have a unit for upstairs and one for downstairs they failed the split upstairs and downstairs they have ducts from upstairs connected to the downstairs unit. They also added a return but it was incorrectly installed because it blows air through it. Now with that been said do yall think I have to pay 700 dollars for jobs that was not done correct from the beginning.

Love the quote they gave me out of 5 other people. It was in between but with the warranty and helpful tips made me. They also adjusted some air vent in the house eliminating the old one. I had everything replaced with new equipment and duct work.

Service was excellent. I had 3 other estimates that were $10,000 more, as they tried to sell me more than was necessary. Used them before and I don’t think I’ll bother to get any other estimates from now on

We were very satisfied with the work and time frame it took them to install my whole new system especially impressed with their sales person Omar he was here through out every part of the process.

A dishonest and scam of a company.I initially contacted them after hearing their radio ad, which offered a free diagnostic test for the first 200 callers. My in laws’ (elderly couple) AC was not cooling properly and I wanted to have it looked at for them. The same day of the call a technician arrived, briefly looked at our system, and almost immediately claimed that our entire furnace needed replacing—a repair estimated to cost nearly $3,000. Mind you he made this determination in less than two minutes, after only stepping outside. This was the first red flag.When we explained that such an expense was beyond our budget and that we wanted to seek a second opinion, the technician became noticeably pushy, insisting that the inspection was only valid for that day and that pricing would increase if they had to return. He insisted on gathering personal information and setting us up on a payment plan. This was the second red flag.Thankfully, we sought a second opinion from a family friend, who identified the issue as a minor electrical problem. The total cost of repair? Only $150. To think this company’s first instinct was to recommend an unnecessary $3,000 replacement is beyond unethical. This company operates dishonestly and uses high-pressure sales tactics to upsell services that are not needed. I strongly advise others to avoid them. Their approach is not only untrustworthy but also exploitative. Stay far away.

Review from Hector R.The representative Omar Sambrano was very helpful and knowledgeable. It was a great pleasure working with him and will definitely recommend him to our friends and family.

They come quick when they want to get paid but warranty work forget about it! They will have you talking to the receptionist rather than talking directly with you because the managers are scared. They’re lazy installers ran the primary drain out to the back of my house, causing the yard to flood. After trying to get them to come Route the drain to where it originally was plugged into the drain system they wanted to charge me $250 to fix their mistake. They will respond to you on here and say they’re very sorry and customer services their top priority and give you an email but you will not hear from them and it will resolve nothing. Beware you will get an AC unit unit that works well but unless you’re ready to fork over money, good luck trying to get anything under warranty

My family and I recently needed to replace our AC and decided to go with Air Rey. We are very satisfied with their service, they were very professional and answered all our questions. They work with your schedule and help you in every way they can. Also, very happy with the new system!!

Omar was great. He came the same day I called. Very quick and responsive. Service was great and was done two days after first call. Good warranty.

El rey services replaced my entire unit a year ago, it broke down a year latter and they were charging us 4 times more for something that was supposed to be under warranty. The charge $700 do labor only. This company was trying to take advantage of us.I do not recommend it.

Omar came to our house and did a great job we noticed the difference instantly. I would definitely recommend his services. We are very pleased with his team and the customer service he gave us.

We had a great experience with Air Rey and our AC is working perfectly! 😊 Their team is very professional and bilingual. The crew showed up to install a new AC and were very professional and efficient.

DO NOT WASTE YOUR TIME ON THIS COMPANY. THEY DO NOT CARE ABOUT YOU ONCE THEY HAVE YOUR MONEY.I had an AC unit installed back in June 2023. My husband just passed away leaving me a single mother of 3 children. Being a single mother makes me an easy target to get taken advantage of by companies like this one.I was in dire need of an AC unit and this company was recommended to me by word of mouth so I called them to schedule an appointment for the installation. I was notified that a crew was going to stop by in the morning but being a single mother I work 24/7 so I was not going to be able to stay home and supervise the installation. Crew member notified me that everything was going to be worked on from outside and they would not have to enter the house. I live in a trailer that had just been remodeled inside and out. Crew did not call me to notify that they would be removing and demolishing all the insulation that had been previously installed when we remodeled. After the installation was done crew called me to let me know everything went well and it’s ready to go as a professional company they claim to be I confided in them and left it at that.Fast forward to September 2023 I had someone come do maintenance for skirting that needed to be replaced only to come find out the HUGE DISASTROUS MESS that awaited me. I was in complete utter shock and disbelief of how bad the destruction was. I immediately called them to let them know of the situation but was only met with disappointment.It was a lot of back and fourth and empty promises. I kept calling MULTIPLE TIMES asking how could this be resolved and it was always the same thing we’ll have someone come out there to check it out and nothing. After calling so many times they finally let me know they would be sending someone out here to check it out. LIES! No one ever showed up just felt stupid waiting around missing a day of work just to be lied to.Eventually we came to an agreement that they would pay for the expenses of all the materials needed to cover the damages and mess left behind. The estimated total to replace all damages was about $1.5k minus the labor. 1st they told me a check would be coming in the mail, waited about 2 weeks nothing. CALLED AGAIN, this time I was told someone would be stopping by to deliver the check in person. ONCE AGAIN missed another day of work just to feel stupid all over again just for another no call no show.This company only cares about one thing and that is your money. They’ll be all nice to you in the beginning to get you into their scheme and once they get your money they forget about you. Please do not waste your time on this company. Air Rey is not worth the stress, carelessness and flat out nonexistent customer service. Till this day they have not contacted me to apologize or given me an actual resolution. Attached are the pictures of all the damages and mess I had to deal with because of their incompetence and lack of communication.Also the auto response they send out whenever they receive a bad review just shows their lack of genuine customer service and empathy.

Carlos was our sales representative he got us a great payment plan and stayed in contact with us thru out the whole process. Even after the install was done checked in with me about the ac and answered all the questions I had. I felt like it was my best friend doing the work for me. The installers kept everything neat and organized and I did not have to clean or haul any trash away. The process was smooth and fast. Thank you Carlos and AirRey Houston for Helping us

In 2014 central air was installed before I purchased my house and in 2019 central air was installed and back in August of this year 2023 my central air went out again which makes this the third time our central air would have to be changed again my wife and I reached out to. Air Rey-Houston and we got set up with a appointment with Omar,Omar came to our house and looked at everything and checked everything and then sat down with my wife and myself and explained how everything was not installed correctly with the unit we had also explained to what needed to get done along with the changes that needed to be made. 2 weeks ago Omar got us taken care of and made we were satisfied 100% with each step that took place with removing all the duct and unit I am very comfortable, happy and satisfied with the new furnace and 4-ton outside unit I highly recommend Air Rey-Houston for central air repairs or replacement. You can see in the picture we had to much duct for the other furnace and the duct was to big in diameter and full of tape and caulking.

A living nightmare I had a $12,000.00 system installed last month. Actually it has not been a full mont yet. I have had many problems with this AC system they installed and sold me, since day one. They came repeatedly daily to sell me the system and sign me up but disappeared once they had me locked down. Setting up appointments to get them to come and look at, it has been extremely difficult. Everytime I called, I was told the technician would come today. That day no one would show up without calling or give me notice, it took days for them to actually come. Every time someone has come was not able to fix the problem. The ac unit constantly freezes. I knew something was off since the 1st day when the people that installed it kept arguing among each other that they couldnt find the right tools and had to improvise. It froze up the first day and took them a week to come out. The condensation from the vents was so strong,it caused my wooden floor to get damaged. I sent pictures of the damaged floor wet from the condensation water from the floor vents and asked for a technician and still took another three days and many phone calls for someone to come. I will ask for the repairs now since they keep ghost me ! So far they havent fix anything. And theyre still giving me the run around in the mean time I already made my first payment. Like I said its been a Living Nightmare!

Very professional and efficient! Took the time to explain the process and answered all my questions. Very clean work. Everything great so far! Carlos Marin was very friendly and knowledgeable. Super easy to communicate with. Very attentive of his clients!

I was very happy with everything Mariano De Anda explained. He was very detailed and patient on understanding with what I wanted. He worked with me on getting me a great deal. When the day came to the change out my ac system, the work was done just as Mariano said. Workers were professional and careful when removing my old system and installing my new system. They were very clean and didn’t leave any trash behind. I would highly recommend Mariano with Air Rey A/C to my family and friends.

Carlos Marin was great in helping meet our needs. The entire unit was replaced the next day in one day. We have no complaints and we highly recommend Air Rey. Your company and employees were answered prayers.

Excellent experience with the sakes representative, salesperson took the time to explained ensuring we understood the process and the benefits of the Carrier a/c. Reliable company and on time. Thank you Carlos Marin

First off I would like to recommend this company they are very knowledgeable and make sure you can either pay upfront or get qualified by their banks. They offer very competitive prices and warranties that others don’t offer. Arturo helped us all the way and made sure we were satisfied with the product and installation.So far A/C blowing cold.I recommend Air Rey to anyone in need of a new A/C unit.

Yonatan Garcia and his team of installers fixed my AC unit quickly and correctly. Very satisfied with Air Rey and their team. 10/10 Would recommend.

I bought a new air system from this company and my air has been messing up more than 5 times I spent out of pocket for air since my house was so hot I let them know and they didn’t come it’s been like this for months and then when they did they didn’t have the right part and made me wait weeks and then the part wasn’t correct again DO NOT USE THIS COMPANY I called they said they would discount me for my troubles also and they come to fix it and they said no their is no discount so they are just liars and scammers don’t fall for this they won’t help u at all.

Just want to thank you guys for the amazing job y’all did installing my AC, I spoke to your rep Carlo, very professional and easy to work with.I am very satisfied with this company and I would highly recommend them, thank you once again for the Amazing job y’all did.Special thanks to Carlo!Ronny MarquezBefore and after picture below

These were a great team of guys who came into Mr Sheldon home at 8:00 am and install a whole unit in a 2 story home in just a few hours

Omar Zambrano gave us a through out explanations on the work done. We are really happy with the work performed

I would not give a single or a portion of a star if I could. In three years lve had more bad experiences with this company than good. Installation was set up wrong, blown fuses causing A/C to turn off during summer time. Yea, they go out and fix their mistakes but its problem after problem. The final straw was more recent. One of their techs cleared a clogged pipe and set a pipe on top of a wooden beam in the attic. It caused damage to my property and management failed to accept responsibility.Juan Lopez is a terrible choice for a management position and extremely rude. If you choose to go with this company double check their work as they will lie to fail and accept responsibility.

EDIT: They responded below asking me to contact them via email. I have called asking to speak to a supervisor 4 TIMES. 4! Denied all 4 times.Do not be fooled by fake paid reviews.This is a real review. I hired them 10 months ago to guide me in what was best for my home. I felt like it could be more efficient. Based on their “expertise” they recommended replacing my whole system including ducts. I was told that my old system was working too hard and we were consuming too much energy.I contracted them. Of course they were amazing while selling me the system.5 times in 10 months I had to call them out. My house is not cooling. 3 of those times they said I needed more Freon. How in the world does a NEW system need Freon thus quickly, much less 3 times?My electric bill is 25% more each month compared to last year. I am consuming 225kwh per day when I was consuming 128 average last year this time. 225kwh to have the inside of my home 90 degrees. 600$ a month to be 90 degrees.I have asked to speak to a supervisor 4 times. Each time I am told no one is available and they’ll call back. They never have!A part of my package was replacing all my vents. I paid for them. 10 months later and they still haven’t installed one they said they had to order.My house is 90 degrees most of the day. Even at night it won’t cool past 75.I’m forced to have another company come tell me what’s wrong. What is the point to a warranty? I have a terminally ill child and I have to have a working AC. I’m not shy to go to small claims court. 12k to be in a worst position than before we met them.This is a lemon company. Save yourself the trouble and call another company.

Excellent attention to detail by both my sales consultant Carlos Marin and the installation crew. They came right in time and being that it was a 5 men crew, the job was done quick and efficient. Would recommend their services any time

Carlos Marin came to our house inspected our whole AC system. Found the faults and recommended a whole new system. Our house is over 50yrs old, we were struggling in the summer keeping cool. We our extremely happy and satisfied with our new AC that now we have to run it a little high due to its cooling abilities. Not only are we comfortable, but the savings on our electric bill, I definitely see the difference. Thank you Air Rey for helping us stay cool.

I kept repairing my ac becuase I thought a new one wouldn’t be affordable l. Alejando Parra cama as soon as possible to give me a quote and by the next day my ac was installed inside and outside. Price is economical as a monthly payment. Great service and quick response. Thank you.

Since we requested an estimate, we were quickly assisted by specialists Victorio and Frank, having full knowledge of what they do. They helped us with the process and the next day they installed the new air conditioning unit. We are very satisfied with the work and attention of Mr. Victorio and Frank, we would gladly recommend them. Thank you.

Omar was great at explaining the process and system. Highly recommend!

Our experience with Air Rey to install new AC in our home as 100% satisfaction. The crew was great cleaned up everything after they were done.

Hello, I recently had problems with my A/C unit in the house. We were recommend to Air Rey from a friend and it was the best decision yet. Carlos M, is the guy who came to our home and explained in detail exactly what his team plans to do and how everything works. The his team arrived, they replaced our entire A/C unit in just a few hours! They were professional and cleaned up any mess left behind. Since then, our A/C unit has been running perfectly and Carlos has remained in contact for if we had any questions. Excellent Service!

Mr. Omar Zambrano was great. He was very nice and explained everything. He andwered every question we had. Also came to check and make sure everything was done right.

The overall experience was amazing. The price was great as well. They provide you with what you need and not over sell what you do not. They removed and replace my whole system within a few hours. It is blowing cold air and I could not thank them enough. Their representative Gerardo Alvarez was extremely thorough with providing all the information and answering all of my questions. His crew were not only efficient but also courteous. The whole experience has been great and could not have been better. I felt the temperature difference immediately after turning my unit back on. I would high recommend them, to not only my family but any individual that is in need of anything relating to A/C and Heating for their home.

DONT RECOMMEND THIS PLACE AT ALL!CARLOS came out Saturday to my mobile home may 18 , 2023! All the want is your money!Didn’t even looked at the problem at all! Didn’t even look under the mobile home. Didn’t check the A/C unit outside with tools. He went straight saying that we need whole new system because ours is to small for our mobile home. When it’s wasn’t even true same unit the Mobile home came with was replaced 8 months ago. He gave me a estimate price of $12.800 try talking me to go for a lower payment off $188.60 interest rateOf 6.99%. Lost his dam mind. Then had another guy come yesterday saying the only problem was the ducts underneath our mobile home. Then had another quote said the same thing. Never in my life I had wrote a bad review till now! Don’t recommend at all Carlos do a better job.

Luis did great. Im very happy with everything.

Don’t do business with this company. I had 4 different contractors come out and they all tell me the same thing. The installation this company did is horrible. They do the bare minimum on helping out their customers when there ac breaks,and over charge on a part that has warranty. They will charge you an arm and a leg and won’t try to help you out. To them it’s all about money. Be careful and don’t fall victim of this company .

I would like to say that my experience with Air Rey has been a wonderful one! Mr. Luis Falcon was our point of contact and he made the whole experience a breeze. We told him about our exact situation, he let us know all the options, and he was quick to resolve everything. The level of professionalism that Mr. Falcon held was great to see. The gentlemen that came in to actually changed the systems were also very professional, quick, and efficient. I would highly recommend this group for any services that might be needed.

Our A/C went out on us . We called Air Rey on Thursday they came out Friday and Saturday we had a brand new unit. Carlo & his team did a outstanding job.

Jonathan is awesome. Professional, friendly. Fast service. Less than 24 hours turn around.

Immediate response, free estimate and professional work from beginning to end. I had to have my entire system replaced and they were able to accommodate and service my needs within 24 hours. Very professional and compassionate people who went out of their way to work with us and make sure we were able to be comfortable again. If you are looking for a trustworthy professional company to take care of your air conditioning or heating unit, look no more. We are very satisfied with the quality of work and timeliness in which the service was delivered.

Quick to setup an appointment, clear communication, and prompt service once contract was signed.

Really great experience. They were quick to help us and the work they did was also great

I A/C went out. I called this co. my call was answered right away and they came out that evening. Our A/C was gone we needed a new one. They explained everything in detail to us and the options 36 hours later we had a new A/C unit inside and outside. It was reasonable and easy. Outstanding service

ATTENTION‼️Don’t waste your time with this company, Frank Garvett did not comply with some things he promised, even though I made him write it in the contract he still got away with it. He never answered my calls after all the work was done.I called the office and the receptionist Nayeli did not care and her excuse every time I called to speak to Frank is that he is at a meeting. (Really)They are clowns and irresponsible, once you signed the contract they can careless. THE WORK WAS SLOOPY, THEY LEFT A MESS. They don’t deserve not even a star. They are trashI left messages for Luis Reyna because according to Nayeli he is the manager, he never bothered to call me. 👎👎👎👎👎👎👎👎👎

I bought an ac from them in July 2024. I had a smaller unit, sales person recommended a size up which we took since he said our house was older we had not replaced windows and it would be a better option. Took his recomendation. After that we had issues with AC turning off on us. They would come check it out and would say somwthing tripped the switch to turn unit off, but your ac is back on. Happend to us at least 3 times during summer. Then we started to lose power in 3 areas of my home. They would send installer out and he would say well everything is fine I dont know why your having issues but noticed your wires were loose so we tightend them. Power would come back on. This happened at least 3 or 4 times..Last time it happened they sent the supervisor of installation. He was rude and basically said i dont know why your loosing power we are not electritians.and you need to get electritian out here..I said well thats weird yal installed a bigger unit and now I keep loosing power. So I got electrtian out here he checked it out and said well your loosing power because some wiring was loose up there which he fixed..But he said you have another issue your ac is bigger and does not have the correct breaker for it. He said come summer you will see your ac will be turning off because breaker is too small. I told him that is what was happening last summer. Have been calling Airrey to have them come fix this and they are giving runaround. Telling me that is not their issue anymore since it is electrical. If they do not have elctritians they should of told me hey we are recomending a bigger unit but you might want to get an electrtian out here to make sure your breaker supports it. No they sold me bigger ac to get a bigger commission and now I am left with bill if $1300 to get this fixed. Plus the almost $12,000 i am having to pay for this AC.They are scammers and just wanting to make a sale. Do not be fooled by them. I used them given some Instagram influncer advertise for them and said it was a good company they are not.

Our sales rep, Felipe, for Air Rey was courteous, responsive, and very knowledgeable. Our entire AC system had to be replaced. Felipe gave us a good quote (much less than others) and the job started next business day. It took the crew about 6 hours to replace the system. The new system is amazing! I have been in this house 22 years and have never felt airflow like this and the house has never cooled faster! The condensing unit is nice and quiet. Everything is working perfectly and we could not be happier.

Awesome service and attention, professionalism, courtesy, and well knowledge. From the beginning. Mr Luis Falcon , understood my situation . Was honest and willing to help us 100 % great attitude. A people person. God bless .r Luis Falcon!!Came thru on our behalf!!

The experience was very clean, efficient, and friendly. The technicians really showed that they knew what they were doing. I am very satisfied with the outcome of their work. OK

The staff came early to set up my new A/C they did an amazing job.Thank you to Frank and Air Ray for a good job well done

Poor installation on my unit that left my yard a mess. Then they said it wasn’t their fault and warranty doesn’t cover it .

Very impressed! I called and the next day they were there. Carlos and Arturo were very patient and explained the process thoroughly. Highly recommend!!!

Installation was great, great costumer service at first . 2 month later I haven’t receive my warranty paperwork. Called them for the paper, they sent me the Lon agreement. My AC is not working properly called them few days ago, nobody showed up, still waiting for them to come over.

Thank you Arturo Parra and the Air Rey team for providing my family and me top service and care with the installation of our new HVAC system,Thanks to the Air Rey team for all thier professionalism and attention to any concerns that we had.I would difinately recommend Air Rey to fa.ily and friends.Thanks Arturo and Carlos.

Highly recommend this company to anyone. They did a fast and excellent job when my AC went out this summer, Alejandro Parra came the same day I called and had a crew in the following day to install a new unit. My in laws had their HVAC system replaced by them a few weeks ago as well and their house has never been cooler. Great Company overall.

I was recommended by a friend that install a unit with Omar zambrano at Air Rey and had a great experience. I called Omar Zambrano and he answer on the spot. It was very easy and flexible in regards to my availability within the same date.He came over, inspect the entire house and did his recommendations. He walk me through financing and the paperwork.The very next day they were here, at the time he promised and even taking into consideration a request for been quite since i have a sick family at home.I am very satisfied with the service and i will recommend it to those in need.

They came and did everything new ac and definitely left a lot of mess that they didn’t cleaned, their were like 3 guys just talking outside on parking lot, didn’t put the vent on its place, and it’s leaking on one room. But they haven’t come to fix it. I keep calling them and have them return my call until now I haven’t received any call back and no one had come to get it fix it’s been over a month already. These company definitely I wouldn’t recommend it to any of my family.Plus they had came again this Sunday August 13,2023 with the hope they would fix my problem since one of the rooms is not cooling, the ac machine outside is throwing a lot of water . I didn’t had that problem before. So, they only check it see what was the problem and said it it was approved to fix it again. What does that supposed to mean?I really thought they were going to fix the problem at the moment. But NO , they said they’ll call to schedule an appointment. What kind of company is these?My electricity bill went up ?

Got a new ac unit and ducts by them.They keep saying that they are coming out, but dont after voicing my concerns. Ducts that were installed by them were not installed correctly as now no air is coming out of some of my vents. There is also leakage upstairs. Ive tried calling for over a month and just get the runaround.

New construction. It took multiple trips and multiple techs to supposedly diagnose the problem. I was told three different stories about why the heating wasnt working. Then they tries to upsell me, telling me the foam insulation that we used in the household was not appropriate for the machine that I bought, even tho I was never asked about insulation. Since I paid cash, I was told that the machine was mine now and if I needed another machine then I had to pay for that. And I could try to sell the machine that I had already bought... seriously? It turns out that after the final inspection, there was no issue with the machine and insulation combo. They were just trying to get me to spend another $2k when you had already been paid in cash. I will NEVER recommend them.They try to appeal to the Hispanic/Latino community and then they do this. I wish I had never paid them fully. And I cant rely on them for future maintenance and repairs.Dont spend money on these guys. Porque hablan español, te juegan como si están a tu lado, ayudándote. Pero solo es un disfraz, para que les pagues. No recomiendo esta compañía.

Ive used Air Rey now twice for renovation projects requiring full HVAC system replacement, one full new system and a few system tune ups. Alejandro Parra has been my project manager every time and he has been great to work with, very knowledgeable, answers all my questions, and takes care of all the permitting process. They offer great pricing and I appreciate they meet your schedule which is important for investment properties. Ill keep using them on all my future projects!

We was very pleased with the whole process. Starting with Mr. Felipe Foronda who sold us the unit. He explained the process and it worked out exactly as explained. The workers came in on time and were so helpful with any questions I asked. They were very polite. I AM VERY HAPPY WITH THIS COMPANY.

They will be nice in the beginning but once they have your money they won’t care about u or the AC anymore. If you want to be saved please do some research before buying anything from them. I’m a real customer & I’m going to leave my honest review about them. Honestly I feel like they’re very shameless people & once they’ve take your money they really don’t care about what happens to your AC & don’t care about what the contract says. My brand new AC wasn’t working good, it wasn’t cooling the house at all so I called them & they’ve set up 3 different appointments with me & missed all 3 of them & made me miss my work too. After 3rd time missing the appointments, I had to call them & beg them to come check my AC cause I’m not rich & I didn’t want to throw my money in water for some useless AC, soo they’ve finally showed up after missing another 2 more appointments. They also left one of my vent open for more than a week straight cause they didn’t have extra vent & I wish I could post a pic in here about the conversation & also the vent area. They’ve also broke one of my $75 lamp & then said they will take care of it cause the contract said they will but it’s been almost 2 months & they’ve never taken care of that. I called them the first day & they said the supervisor will call me, I waited for few days then called again same excuse then I waited for a month but he never called, then I decided to call them again & they gave me the same excuse then 4th time 5th time they stopped picking up my calls.😆 Their AC is actually pretty bad, my brand new AC didn’t have Freon in it so they had to put Freon in the AC. It usually don’t happen with brand new Acs, cause Freon problems mostly happens to AC with leaks as far as I know. Their customer service is trash & their words r trash m. I didn’t want to leave this review but I had enough & I feel like I should leave a review since they don’t care about their customers. Watch after reading my review someone will say they will take care of my problems but I promise u they won’t. They will just do it for formalities. So please before you buy AC from them do some research about them cause most of the times reviews can be done by friends & family members.

Very professional and efficient. Nice guys.

On July of 2023 company installed a new air conditioning unit, due to an installation error one of my rooms is always hot. I have reported the problem multiple times and company just sends a technician to review my unit, but never takes action to correct the problem. In addition, I have requested the paperwork to complete my warranty documentation, company insisted on completing the documents on their end (not a very common practice), but they not only have not provided a copy of the document but I am afraid this is not being done. I have been very patient with the company, and this A/C unit represented a significant investment on my end, but this company just cares about getting their money and then they will just forget about you and your unit.

Air Rey.. thank you. My husband called @ 8 am on a Tuesday after being without air for a day or so in this Houston heat. Roberto came out by 1 pm and explained everything to us so that my 74 year old mother could understand. Got us a good deal as far as payments and installments! The next day, workers came and were fast, were done redoing everything from unit to vents to everything in attic by 3pm. Thank you Roberto and thank you Air Rey!

Alejandro and the installer crew was very prompt and professional. New AC was installed timely as promised. 4stars out of 5 because the warranty documents took more than 4 weeks to received.

After six years of having an old AC unit I finically decided to change it, with Air Rey company. With the help of Luis Falcon in a matter of no time I was able to finance it and got one of the best installing groups. Jaime’s group did an professional job to which I’m very happy with.

Great service, very clear and concise explanation. Got exactly what was described and my AC works amazing!

DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET SCREWED OVER!!!If you want to get the run around and want to get screwed over by someone, this is the company to use. They are quick to send someone to sell you a replacement unit. But when it come to them standing by their word, they are nowhere to be found. Ive been waiting on a reimbursement check for over 2 months now, and every excuse you can think of has been used. Even down to sorry, I had family issues. Even got Im sorry I will zelle you the money right now but yes you guessed it another lie.

There was a great service starting with the initial revision, special mention to Felipe, our representative, always clear with all the explanation. The technical team were so professional installing the equipment.

We are so pleased with Alejandro Parra and Fabian our sale agents, they were the Bomb💣 Very patiently explaining us the difference between HVAC equipments, warranties and financial services. Thank you for the outstanding job as well as the technician’s crew.They were punctual and did an amazing job.Thank you all for the awesome and outstanding attention to detail.🙏🙏🙏🙏

I want to recommend Air Rey for all your HVAC needs! They were recommended by another builder for our new build and although we received several estimates for our HVAC I’m happy I chose them. Since day one they have been very professional and there has been great communication , not only and have they met all our requests in a timely manner but have been very friendly and a accommodating to our schedules. Hiring them was a headache less that I had to worry about!

AC was not cooling and house was up to 100 degrees inside. Came exactly when they said they would and technician was very professional and knowledgeable! Started checking out the system very methodically and discovered outside had not been cleaned (small twigs and dirt all on the inside and was heating up and shutting off). Cleaned the unit and we were back in business!All their personnel are so professional, listen carefully to what you have to say so they understand how the issue is manifesting itself and then go about their diagnostics and steps to resolve. They keep you in the loop and let you know what they are finding as they inspect the system!

The technician that came to my home, was very professional, honest, and arrived early. Told what was wrong with my A/C system, and gave a way to fix the issue. His name is Luis Falcon! El es excelente y honesto. Lo recomiendo. Muchas Gracias Luis.

Great service provided by the Air Rey HVAC specialist, Luis, and his team. I appreciate the fact that they were all very responsive, professional, and finished their work in a timely manner.

In my opinion the service that Air Rey provided was excellent. Gerardo did an excellent job explaining the whole process from start to finish. He walked us through all of the different options Air Rey provides and recommend the one he thought was best for my home. The product itself was very well installed and has already made a positive impact in our household. It keeps my house nice and cool in this Texas heat and has minimize the loud sound from our old a/c system. Highly recommend.

I selected 3 companies with free diagnose visit. Air Rey tech was very polite but I knew something wasnt right as soon as I saw him coming inside my house without testing equipment. I knew he was going to suggest to get a new unit, which he quoted for $8650 after giving me a poor speech, wasting my time, about how I should get a new unit and everything that comes with it, WITHOUT even knowing how old was my exiting unit! To me that was not professional. A total scam. This type of company all they want is your money. I got to fix my unit for $1000 and my house is nice and cool thanks to an honest company. Always have options and dont believe in all the BS this kind of companies tell you.

Felipe Foronda was our sales rep and we are so grateful our new AC unit! Felipe was kind, easy to work with, and answered all our questions thoroughly. We have recommended Air Rey to our friends and neighbors! Thank you!

We spent nearly 11k now 3 weeks later the AC isn’t working temp inside my house is 89 degrees and they’re saying they will call me tomorrow. Ac broke 2x after it had already been replaced I asked for a certified tech to come to my house tomorrow to fix it but now I doubt this company has certified techs in AC I’m definitely reporting them if my AC isn’t repaired tomorrow.

Arturo Parra was very good at explaining the whole process it was fast installation

Great job of installing and helpful information provided by Carlos Marin. Fully dedicated to ensure a good installation.

They replace the duck work on the evaporator coil on my sister is laws house, now the air is not working so I call them back to repair my unit and all they did is trying to sell me a new unit, another company claim that they installed to coil wrong.

This company installed a unit at my house last year and we just recently realized they used 20+ year old electrical cables. They came to my home and acknowledged their wrong doing and were supposed to contact me to schedule a repair team to come and it is about to be a week and nothing. I have called and called but they just tell me someone is gonna contact me and that they’re aware of my issues but no one contacts me. I just want them to fix their wrong doings, I will retract my review once I get it resolved. All I want is for the “manager” to call me like they’ve been telling me he will.

I wish we would have checked out the reviews prior to hiring Air Rey to put in a new unit in my parents home.I wont go into much detail because I know their automated system will kick in and say to send an email to support. Let me just list a few things and be your own judge if their company is for you or not.1) From the get-go, the sales rep deterred us from doing anything to the ducts even though we complained initially of one particular upstairs room barely getting any air to it.2) The new condenser ended up freezing within two months of use which resulted in a leak.3) After requesting service to look at our ducts (since we were initially told not to worry about them) on June 10th, it took until July 16th to FINALLY receive a call regarding an appointment for service. By the way, in all those weeks I communicated to customer service and our sales rep and the rep assured us we would get a call.4) So the leak got repaired, but now, July 27th, we finally had a service appointment for the ducts and sadly we were stood up. No one showed at all. Im typing this at 6:36 and no one has called or tried contacting us in any way. I dont wasted a full day waiting around for no one to show up. Ill have to do the same another day when we are forced to reschedule.If Air Rey is reading this, be assured Im not sending an email. You will fix this issue and it wont result in my parents paying for much. You are a disgrace as a Hispanic owned and operated company. Shame on you and your customer service for treating so many of your customers this way.Do NOT use these people. Save yourself the stress, headaches, and wasted personal time waiting on communication and resolved issues.Have a good day!

Air Rey did a complete HVAC/Duct intallation for me.Had a very pleasant experience with their service, quality ,professionalism, timeliness, etc...Salesman Felipe Foronda was extremely attentive and explained thoroughly all the questionsI asked.After the installation he came to my house to ensure everything was to my expectations.Air Rey went above and beyond my expectations.

Great work very happy with there work, Carlos Marin thanks

Great service! From meeting them to getting everything installed. Very professional and he was good at explaining everything. Amazing work and till this day if I have any questions they are very responsive and kind. Highly recommend!

Roberto was great in handling all my paperwork & the crew was amazing & professional. My house is cool & comfy. Thank you Air Rey.

When I called “Air Rey Conditioning” the technician Fernando answered the phone and was extremely friendly and thorough with what repairs were going to be done. The prices were fair and I felt very taken care of. I definitely will use them again and recommend to other people

I’m very very happy with Air Rey company they do very Good Job .very professional and very Honest people I 100% recommended this Company One more thing they work with your in financial Area..100% Happy Customer

Great customer service , the salesman was knowledgeable and respectful.

Had my AC installed a month ago and my AC went out. I have been contacting them everyday and have been lied multiple times. Supposedly they were coming to my house twice and they never showed up. I’m extremely disappointed and contacting a lawyer tomorrow morning.

I want to thank the air rey team for doing an excellent job and giving me a good price. especially to the seller Fabian soto for being aware of everything until the completion of the installation .. he tried to solve me and from one day to another I got the installation of my new A/C.. I recommend him for his good work ..

Awesome team. Very organize and efficent . Our house feels better than ever. Thank you

My Brand New AC only has a month and it’s already not working for 2 days, and these people are not honest with me. They had me all day waiting and tell me on the last minute that they can’t come till the next day. They have really poor service

The service was great, Alejandro was very attentive and responsive. AC company was reliable and completed the installment with no issues.

Had Air rey service install all brand new Ac system in July since then my air vents been leaking water and not cooling properly in almost 3 rooms. Been having a hard time getting in touch with them. They send 2 tech to do the exact same non sense work on my ac and still leaking water after I ask them why are u trying to do the same thing over and over. They rep who sold me the service does not wish to give me his supervisor phone number so that I can get help with some else to come fix my problem. It’s almost October and still have not gotten my ac properly installed. I will report them them better businesses bureau and make a letter to the radio station who is promoting this company. I will go beyond what I have to do to report this company bcuz $8,000 has already been paid to them and they insist on failing to fix my brand new Ac installation. Will not recomend this company ever again.

Mr Marin was very professional, and the workers very helpful. Great team.

Air Rey replaced the entire HVAC system including ducts at my place. Extremely happy with their service. Gustavo Fajardo the sales person from start to finish went above and beyond while working with me. Mr. Rothman and his 2 guys did an excellent job installing the system. Thank you Air Rey.

Arturo was great to work with I highly recommend him

Quick and efficient with a lot of experience and very helpful and friendly

Air Rey A/C & Heating just installed a new A/C and Heating system, including ductwork, vents, and thermostat. The guys started working at 9:00am and were finished right after 4:00pm. We had a great experience with everyone, but especially with Felipe Foronda. He took his time explaining and answering all our questions and doubts. I look forward to calling on this company again.

The people were really nice and really fast, also Mr Ferran was very lovely and was always on point! They were the best! Thank you

I am very upset with the services that AIR REY service has been providing to me.. My AC was replaced on the 16th of June and since then the AC has not fully worked at my house, they have sent 2 technicians out and one of them said that when the inspection was done they were supposed to replace air ducts, which of course we trusted the company due to the years of experience ...blah blah blah .Now I keep calling the Houston office to get an answers about what we can do , to fix this issue. Nobody has the decency to give me a call back day after day that Ive called only thing they say is we will call you back never get a call back. Its been about to be a month and the only thing I get is we will send a technician out I dont need a technician I need someone to fix the problem. I already received the statement for the first month and it is ridiculous that we do not have an answer neither anyone trying to fix this problem. PLEASE DO NOT GO WITH THIS COMPANY FOR YOUR NEW AC

Good company. Theyre working hard and good

My husband and I have had a great experience having Gerardo Raptis come and change our A.C & give us great service and help because we have struggled for years with finding a good company help us change our system and this is the one !! I highly recommend anyone looking for a better service to look for this guy & this company we are very grateful . Thank you so much 🤟🏼🤗

They forgot to tell you that, when you buy a new system for your house.even if they have 10 years of warranty ON PARTS ONLY you still get charge a considerable amount of money for labor that THEY DO NOT COVER LABOR, and these charges are so ridiculous and most likely if it is on weekends, so, i guess is better to save money if you order the parts from them and have someone you know install it for cheap price!

Israel was did an outstanding job helping us get our new A/C system. He explained everything with details and walked us through everything. The job itself was done fast and at a great quality.

Great job!!! the company gave us a complete information and solved the problem. Thanks again.

Professional and very friendly and helpful. I recommend his services. Thank you Alejandro Parra for your service.

New unit was installed at my mothers house.. every year there an issue and they claim that it’s not covered under the 10 year warranty. Now they can’t even return a phone call. They lied to my mother about their “warranty “ they screen phone calls. The absolute worse customer service ever experienced.

Service was great. The entire process was done effectively and swiftly. Israel Luis was very attentive and professional, answered and explained all our questions. Would recommend.

Friendly and prompt services, the technicians did an amazing job!

Very good work, professional, and very clean!

My house was on remodeling when they came and install new ac unit thru out the whole house it was empty . Now I call them back to install the air vents and the thermostat. The numbers they have me the same lady answers and tells me the office will call me to give me a date for them to come and finish , but I been waiting the whole week for a phone call from them . I call them numerous times and now the phones going to voice mail I left 5 messages and they have not call me back . I’m very disappointed with A Rey air conditioning company . Will not referral them to anyone else . I’m just worried when my ac goes out I will have to call another company to fix it . Which they said I had 10 warranty on unit .

Can someone please return my service call? Ive left voice-mail, and no one returns my calls. We bought a very expensive unit, and it needs service. I even drove by your business address, and the building is empty. Why do you leave your customers with warranties, hanging?

Omar provided the best service and experience with explaining all options about ac unit. Would highly recommend.

We have a good service here. They are accommodating and provide fast service.

My husband and I are extremely happy with Air Rey. Gerardo Raptis was very professional from start to finish. He answered all of our questions and truly educated us on our new HVAC system. We are already seeing a major difference in our electric bill. It has gone down by $300! We will be recommending Gerardo and his team to all of our friends and family in the Houston area. Thank you so much Air Rey!

They went above and beyond to service our AC, because it was leaking freon. Went 2x to put coolant in, so we could be comfortable before changing out our coil that was leaking. Would definitely recommend.

Real good service i recommended this company for all your ac needs.

When I needed my Air Conditioning system replaced I call Felipe Foronda of Air Rey Service , He was kind , and courteous. Air Rey gave me the best price for the job. Thanks Felipe!

I work in customer service and that wasn’t the proper way to deal with customers. I honestly don’t care about how much I need to pay but need this system fixed since I have younger children and it wasn’t cheap eather. The technician that came in didn’t even presented him self with his name and assumed it was a money problem not only that he changed the amount that he was gonna charge me went from $85 to $99 to $140

The service was fine today since it was a inspection on a working systemMy only complaint is since they installed this $7000 system Armando will not address a concern

Carlos was great helping us with our new ac financial help and new installation would recommend them for your new ac

I worked with Delma (sales person) and Issac (technician) and had a good experience! Both were professional and addressed our HVAC system in a productive manner. I enjoyed working with both of them and appreciated their help. They made sure our HVAC system is working properly.

Very comprehensive and detailed explanation of what they do and in what way they are different from the competition,the customer service is top notch and their AC Specialist (Emilo Davila) was knowledge and willing to answer my every question,and best of all was human and willing to negotiate,good experience all around

They replaced our 25 year old A/C unit. Felipe Foronda and the technicians were prompt, responsive and professional. 100% recommended.

Bad experience with a job done in my house.The supervisor supposed to call me back never did. I tried to call and the personal in the office dont answer my call and they hang up on me .

Don’t believe the reviews written by employees. These people only care about themselves and their money. They could care less about people with family’s. If they can rip you off they will. They will sale you something and then not fix it when something happens. And they don’t like Americans which is why all their ads are in Spanish. Most of them don’t even speak English!

The workers were very professional, did a fantastic job and finished earlier than expected. Recommend 10/10

Carlos Marin was so much help, and he was wonderful in explaining everything to us with details.

Stay away from this company!!! Bought brand new ac unit from them and had issues right away.... its always something messing up constantly!!

I was completely impressed with their professionalism and customer service with Omar Zambrano!

Thank You for helping me fixing the AC unit which I had problems in the past few days. Especially, Fabian Soto for helping the process.

We received excellent service from this company. They are very punctual and professional. I highly recommend this company

Seen one of these company trucks on the road and they are insane at driving if the consumer can’t trust there ac company to drive good on the road imagine what they are doing to the homes very disappointed I will definitely will not use you guys for my ac project

Thank you Frank Garvett for your attention and supervision great job!

Excellent service, real professional technicians, thanks to Omar Zambrano!! Real good service.

This people did a great job this is the second time they help me thank you

Great job performed. Their service and quality is good. Prices are fair. I already recommended to friends and co-workers.

Very professional and quality. The seller explained us everything about what they did and about frequency of maintenance in our new a.c.

We used them a few years ago and everything worked out smoothly. We are happy with the parts and equipment used.

Friendly and helpfulQuick response to our needs.

Israel Luis, gave me the best customer service and very professional, I would recommend this company to any of my friends and family.

I do recommend Carlos MarinAnd company

Ferrante and his crew did a great job at my hause

Good quality and good service literally ate 😜☝🏻

They help me with anything that has to do with my AC...100% will always use Air Rey and i always recommend them to my friends and family if its about their AC

Great service. Satisfied with my new air system . Highly recommend.

Honest. Fast. Did a great job at a great price.

Thank you for the great service I got from Omar Zambrano.😊

Great job over all. Mr zambrano, thank you.

AC guy couldn’t find the problem, said everything was fine. Said we needed about 18 inches of insulation up in the attic😡

These people will not complete the work and will lie about coming back and finishing will be calling the BBB and putting in a filing a complaint also there are 5 reviews that are for excellent work reviews are from employees like Luis , Gerardo , Carlos and there is 5 more but I’m not wasting my time putting all there names don’t use these people use someone else Dont rely on price which two other people where cheaper but could not do the work for two weeks should have waited since these people still haven’t finished a month later these people suck

Very well experienced installers who installed my new account systemEmilio Davila was the person who helped us with this purchase

Amazing customer service and did a wonderful job on their service!

The service was quick and easy, and it was done with high quality and efficiency.

On time, courteous, friendly, respectful of property, quickly does work and cleanliness

Great work, prompt response team!

Excellent customer service, sales staff and technicians! We highly recommend Air Rey!!

Very professional service. Quick response. I’ll definitely recommend Air Rey services.

Great! Excellent service.

Great service everything was excellent

Great services. Specifically Gustavo a his team, and José the technician

Really good service ! I really suggest them !

Ferran de Nicolas give us excellent service

Good service luis falcon and team

Air rey provided excellent service

Called this company no was able to help me , man states speak no english , couldnt get the help

On-time equipment installation and good workmanship..

Quality customer care and great rates for all of your Air Conditioning needs!

Love this company excelente service very honest company!!! Call air rey service !!💪🏻

They were very responsive and fast! Prices were very decent!

Great installation of a new entire AC system.

😠

Excellent service. And great customer service..

Great service and fast pace!

Great service and a fair price.

Keep looking. Do not trust this company.

Excellent work

Quick service and fair prices

Got scammed dont recommend

Very good services

Very detailed

Good experience, good service

Excellence service!

👍😊👍

Excelente service.

Y

Luis was extremely helpful and professional. Installation was easy and the crew was great. Highly recommend Air Rey!

A week ago I contacted them by phone and the next day I was already speaking with a representative at my house (Carlos Marin). He explained perfectly what his service was like and how the machine worked, all the advantages it was going to have, and I was very pleased with the price, 4 days after that I already had my machine installed, it only took a little more than half a day to do the entire installation, and the workers were very polite and helpful. I highly recommend this air conditioning company, they will not fight you at all and even more so if your representative is Carlos Marín, a very nice person.

I am a pastor of a church and I want to mention that, we had a very pleasant experience! Luis showed great professionalism and kindness when contacting him for an estimate to replace our units. We were very satisfied with your service! Thank you very much Luis! We will certainly contact you again when we need to.