Royal Air Houston

Today Luke came out to to look at my air handling system. It is old and needed some love. I didn’t think that I would be able to get a new system, but Luke made it happen. I was approved with payments that I could afford and got me into a unit that is better than I expected. I will update as the unit gets installed.Update:In just under 6 hours, from arrival time to departure, less than 24 hours of closing the deal with Luke, I have brand new system installed and working better than I could have imagined. I am truly impressed with the quality of service that I have received from Royal Air, Air Conditioning & Heating. Simply amazing. The crew was fast, courteous, knowledgeable and friendly. They were mindful of any mess and cleaned it up immediately. And of course, Luke is amazing. Without his help, I would not have been able to do this. In my humble opinion, everyone should be purchasing their air conditioning and heating needs from Royal Air. You simply are not going to find better prices, better service or a higher quality of performance than from Royal Air. And just like that, before I finished writing this comment, my house is warm and comfortable. Thank you Royal Air and thank you Luke. You have a customer for life.

Thank you Luke and George and royal for the blessings getting my family heat for us this winter. We will definitely refer all our friends and family and coworkers about your service and great performance. Your amazing guys worked into the dark to get us all fixed up! I will sing praises of this place from my rooftop! Thank you thank you thank you!

Luke came and was very knowledgeable in informing us on what we needed.Next day phase 2 Royal air installed our mini split a/c & heater. They we very professional and cleaned up after doing an exceptional job. The unit is very quiet and extremely cold air blowing!

Luke was honest and no sales gimmickGot a really great deal on all three systems. Guys came clean professional and installed same day. Highly recommend this company. Thank you Royal Air

Luke came very knowledgeable honest straight. Very pleased no bs with this guy. We’re happy to be new royal family. Will update with new ssystem!!

I dont think there are words that what Luke did for us. We were in search of a new a/c unit and had all companies in the Houston come by the give us quotes. We had Elmer, SA Specialist, ARS, Constellation and Royal Air. Luke came in and help us make the decision really easy. We got the best for the least. I dont know how Luke did it but he did. Thanks Luke. Day Two. The installers came today Camilo and Steven. They gave us the best treatment. They came in took out our old a/c unit and put in the new unit in no time flat. I work from home and they didnt make any fuss. In a couple of hours they completed the job and cleaned up. Camilo even walked me through how to change the air filter and explained everything to me in detail. If anyone out there is looking for an a/c unit call Luke and Royal Air. They treat you like royalty and charge you as if your were peasant.

Luke has done an amazing job explaining and showing me how everything works. I have a better understanding of the AC unit and he does not bs but gets straight to the point without wasting my time. I will definitely recommend Luke and this company to all my retired Military Veterans and Soldiers and community. Thanks to all.

Very Bad Company !!!! Starting with their sales staff by not telling you the truth about what actually you need. Incompetent installer ( By the way you better speak Spanish in order to communicate with the installers) that never let me know we needed to install new breakers inside because the new furnace was too big and powerful for the old breaker, putting my house and family at risk of fire and causing the unit to stop working. I have to wait until they have a tech available on my area since they don’t have installers or/and technicians in the DFW area. They are based in Houston. If you are outside of Houston area you have to wait until hey have others Job on your area to serve you. UNACCEPTABLE !! Doug who was the tech that came to my house showed up after 9:30 pm when my appointment was from 11:00 am to 4pm. Explained to me how that is a common issue since sales agents don’t explain that to customers and it is not the first time for him seeing this happening and, to fix it, he asked me to pay $1,250, apparently per company policy ( REALLY). We called them again and spoke to Ashley and she assured me they will come to fix it and they will not charge us as it should have been included during the initial installation. They are now telling me that Ashley was new and she gave me the wrong information and that we will need to pay the above mentioned amount to fix this issue. They deserve zero starts if, in fact, this rating is based on their service.

Luke was excellent to work with! We had a 15yr Goodman unit that was causing our electric bill to average 350-500 monthly. He worked hard to find us financing and setup installation. We are so grateful to have met him today!

Luke was very knowledgeable and professional and straight shooter no sales gimmicks. The add said low monthly payment and they got that.I will be updating with new install pictures after install of my new carrier ac and heating system.

Curtis Landers from Royal Air came to our home today to do some warranty work, he was very efficient, very knowledgeable & solved our problems perfectly. We highly recommend him. In the past we only received workers that could only speak Spanish, so we couldnt communicate, finally they sent out Curtis who actually spoke English, and we were able to speak with him the whole time, that was great. We had a great experience today.

My technician Joshua was the best. Very pleasant guy. He was very knowledgeable he answered all our questions. Such a nice guy. My husband can be very difficult to deal with, with all his questions but Joshua was very patience and kind and took the time to answer his questions.. So thank you Joshua for being You!!!

Luke from Royal was fantastic! He came by to assess our equipment, and it was clear right away how knowledgeable he is. No nonsense, just straight-to-the-point expertise—which we appreciated. We’re currently documenting our old equipment, and we’ll be sure to update this review after the new installation is complete. Highly recommend Royal for anyone looking for reliable and professional service!

10000000% recommended I can honestly say Luke went above and beyond to ensure all our expectations were met. From staying out until very late and taking the drive all the way out here. Finding the best price for our family! We are beyond thankful. But unfortunately after it was installed and I got my first bill it was much higher then what I was told it to be from 170 to 216 is a big difference and is understandable which I call to the bank and they told me it they responsibility to explain it to us and let us know how it works, which he failed to do and on my contract has left a blank that is the only complaint and the only downfall of this whole situation

Several months ago in July, Royal Air installed a new unit for $8,000. It works fine, but when they plumbed the lines they blocked assess to the air filter making impossible to install the air filter (see attached photo). Thats no big deal, but Ive made repeated efforts to contact them by phone and email to fix what theyve done and they refuse to respond. I expect more for $8,000.Update: November 8, 2024. A tech was sent to correct the piping. All is good now.

Huge shout out to Sergio,Yesenia and Especially George for his big heart. Thanks to them I’m no longer sweating in this Texas heat. My unit went out and after having several repairs done to it by other companies doing guess work. Sergio came in spotted the problem and helped me get a completely new unit. I really thank God for working through him and his Company to make my home comfortable again. Thanks again Sergio, Yesenia and George.

Like was very professional and honest. Guys installed same day and very clean and professional crew. Highly recommend Royal Air!

Been waiting for a call from a manager for multiple weeks, after multiple attempts to contact them myself. Left messages with a representative twice, and filled out a “contact us” form on-line twice. This company is a sham. They act fast, but take so much money and answer NO questions. Upon service man arrival, he told me my warranty was expired in August 2025, but for some reason, my parts wouldn’t be covered. Then he told me the price (seemed like he pulled number out of thin air) but if I paid cash, I would save a CONSIDERABLE amount. Told him I didn’t have cash, he went outside and proceeded to find 2 more things that needed replaced in order for it to function as it should. This is all after I was told the issues wouldn’t be fixed by my warranty, my warranty that’s supposed to fix everything for 10 years. I also purchased a “tune up” package for $300 which also includes some cleaning and functioning check up, but he failed to clean the machine or make any further checks. He went back outside and worked for 10 minutes before leaving without saying a word. I called the office to speak with a manager about the shadiness of the service repair driver and have got nothing in response. Was told the manager would contact me in 24 hours, and there was no response. I have made multiple attempts myself to contact a manager and have received nothing in return. This company is terrible and takes advantage of those needing immediate response. I would not recommend this company to my worst enemy.

Exceptional Service from Royal Air Houston and Sales Rep Luke!We recently purchased a new HVAC unit from Royal Air Houston, and I can’t say enough good things about the experience. Luke, our sales representative, was simply outstanding! He was knowledgeable, patient, and genuinely cared about helping us find the best solution for our home. His expertise made the process smooth and hassle-free, and he took the time to answer all our questions thoroughly. Luke’s commitment to customer satisfaction truly sets him apart.If you’re looking for top-notch HVAC services in Houston, Royal Air and Luke are the way to go! We’ll be sure to update our review with feedback on the installation once it’s complete, but we’re confident that we made the right choice with Royal Air Houston. Highly recommend!UPDATE:⭐️⭐️⭐️⭐️⭐️We had an incredible experience with Royal Air Houston! After purchasing our new A/C unit, the installation team went above and beyond to ensure it was set up in our home that very same day. Despite a heavy storm, the technicians worked tirelessly and with great care, never cutting corners and prioritizing our comfort. They were professional, knowledgeable, and committed to providing top-notch service. Special thanks to Luke, who guided us through the process and made sure we felt confident with our choice. If you’re looking for reliable, fast, and quality air conditioning installation in Houston, we highly recommend Royal Air Houston!

Curtis and Doug were absolutely great technicians they were very kind very patient very informative. They made me and my family feel absolutely comfortable while they were servicing our ac… I thank them for helping us in the credit processing with different lenders until we were approved. I recommend these gentleman to help with my service anytime they are amazing 🤩

Sergio was professional, and efficient in his assessment. He gave me all options and showed me the professional work they have done. My system was installed a couple of hours later.The installers were kind. They covered all areas they walked on. They even finished earlier than promised.I am very pleased to do business with Royal Air.

OMG ! How do you trust a company that allows its drivers and associates to operate their company vehicle so recklessly. I-10 in converse driver was going 97MPH tailgating and flashing lights for cars to move . With no regard . Imagine this person with this level of “integrity “ quoting you a job with all the things you don’t need because integrity is not at the forefront of Royal Airs Culture . I’m stunned ( imagine all the short cuts this guy would take on your home AC system)YES, how somebody values and operates the Within the laws of our roads is a direct reflection of how they’ll act in your home during a repair! Find somebody else another reviews look great, but find somebody else

I had an outstanding experience with Royal Air Texas! Sam, the inspector, provided thorough details and honest insights into the AC work. His knowledge and transparency about different units were impressive. I called him today in the morning about proceeding with the job at hand and he had his team here within an hour! Installers, Herson and Javier, were exceptional, completing the job in a day. They took care to answer questions, used floor covers, and maintained a respectful attitude. Their attention to detail, cleanliness, and professionalism exceeded my expectations. The price for the project was reasonable unlike other companies I reached out to and the work they did was excellent. Ill definitely reach out to them again—truly a stellar experience!

We had a great experience with Sergio. He was very professional and knowledgeable. He explained the process very clear. The price he quoted was very reasonable. We definitely recommend Sergio to anyone needing an AC unit. He was a blessing. Thank You Sergio

Very easy appointment with Luke and easy to understand. A good deal. I am to get unit today. Very happy 😊Got my unit last night. Very happy with my new AC.

Robb was a very honest and thoughtful. Im in a situation to where I just couldnt buy a system and actually helped me find out that I had a warranty still on my current system. It was awesome that he listened to my situation and he said to me I want to see something first and by the grace of God, it was! Thank you so much Robb

Doug came out today from Houston to try to help. He did! He got the water removed from the drain pan and even had to deal with our defective attic access ladder. He was not able to repair the cause of the water draining through the ceiling and into our livingroom. He was able to confirm the original install was done improperly and did not allow the water to drain correctly. He advised he would notify his supervisor that the installers will need to come back out and corret the problem. Doug was extremely nice and was apologetic for the problem. He assured us Carrier would take care of the condition that has existed since April 2024 when the system was installed. Thank you Doug for coming out on a Sunday evening!

Robb was beyond helpful, he was extremely nice and he took initiative from the start. I respect the fact he was so consoling of our situation and he took as long as he needed to get things done for us! Came back early in the morning to continue the battle of getting it done! I would recommend him to anyone I know if they need a system, beyond grateful for his service

Shout out to Curtis for helping us today with our AC unit going out in this heat.🥵He has excellent communication skills and did a Great job was not here all day great with spotting the problem and solving it right away. As for the company so many things can be handled way better not going to say much because this is about Curtis their tech guy! Thank you for rewiring and fixing the problem.👍🙌

Robert was great, his honesty and personality was so easy to work with. He explained thoroughly and how these things actually work! The value built is not only in the product, but in the company as well!

Bryon was our sales guy and he was the second company I looked into. What sold me was the fact they could come out the same day. We had been without AC for two days no other company could come same day. The installers were professional and worked into the night and got my AC going strong with all new Carrier equipment. The installers cleaned up after them selves and were very efficient and effective.

If I could give more stars I would.Renae was excellent with presentation and very knowledgeable about the product. She just dint come to sell me a unit she really had me and my familys budget in mind. She was really great and I would recommend her as a comfort advisor if you need ac and heating. This company is very reputable. I checked. U just cant make everybody happy. But Im extremely happy and satisfied with our decision to work with Royal Air.Thanks again Renae!

At first it was good. However upon completion they left a hole in the ceiling after they removed the furnace and said the job was done. The following day it rained. And water started coming into my house. Now 4 days ago i messaged them stating how when we cut our heat the breaker box trips out, so we were unable to use our hvac system. (Everything a month old. Unit, furnace, and duct work) when i messaged them. My rep responded “on it”. I messaged him the following day. He stated someone should be calling to schedule a time frame. No one ever called me. The following day i reached out again. I let him know no-one reached out to me. And that they have been having us sit in the cold for multiple days. I told them if i need an attorney i will get one. Within 5 minutes their manager called and i let him know the issue. He stated no-one even told him about the issue. He stated i can get someone out to you tomorrow. I let him know that I reached out days prior. And that someone needs to fix my stuff that day. Especially during winter seasons. He told me he would call me back. He changed the schedule to make us a priority stop. The tech they sent out was looking at the breakers. And stated they never put the right breaker in. The tech went and got the stuff he needed yo swap my breakers for the correct one.When he pulled the old breaker it started to burn and melt.Due to these guys not doing the job correctly the first time (cause $17,000 is small money right?) our house was put in jeopardy. We own an older house. Luckily my breakbox does as needed and killed power or today i would be homeless due to a potential house fire.DO NOT USE THIS COMPANY. WHAT A JOKE

I would like to thank Royal air Houston for coming through today and fast. One phone call and they were at my home within a few hours. I needed a new AC system and I just wanted to say is they sent Mr. Ken Baker and he was very knowledgeable, professional and very understanding to our situation. He worked hard to help us with a great affordable deal. We were very pleased with Mr. Ken Baker and his professionalism. He showed us exactly what we needed for home and he was very honest. I will recommend Royal air to all my friends and family. Thank you

Received a visit from Curtis today. He was very informative and helpful. Thank you Curtis for your service!!.Byron is the best!!! After 3 1/2 years of not having AC/ heat Byron did helped me get approved to receive service. I am so impressed with this company. Byron was super helpful and knowledgeable and was able to get this done in a day. Wow! Check them out. I appreciate and thank you so much Byron.Just added* They finished the work and I love it. See second picture….

Chad was very informative and a real pleasure to work with. He was able to get my payments affordable since I’m on a fixed income. They are installing today. Couldn’t be more happier with the service of Chad and Royal Air. Will definitely recommend friends and family.

We had a new unit installed in 2022. During the most recent cold spell, the heater on the unit stopped working. I scheduled another company to come out to repair it and learned not only was it done incorrectly, but it was also never installed to code. I called the City of San Antonio and realized they did not get a required permit (it makes you wonder if they knew it would have never passed inspection because they had zero intention of installing it to code). The original installers spliced a dryer cable, taped it up with electrical tape, connected it to the unit, and plugged it into the wall. The electrical system had no emergency shut-off, and the basic electrical safety circuit had to be renovated. No emergency drain shut-off was installed, and it had to be renovated. There were burn marks on my wall where it was sparking and could have started a house fire right between my childrens bedrooms. I kept the cable and the pictures taken before proper repairs and renovations (and, of course, the after photos made by a professional installer for comparison). We have made MULTIPLE attempts to contact the company, but their gatekeeper refuses to transfer and claims she will give them a message to call back, yet we have not received any response or resolution. We now plan to contact the proper legal channels.1/27/2025 (Update): We finally spoke to someone. She stated it would be $195 for them to come and check what the other company fixed. Maam, it just cost me $1600 to repair what the original installers did incorrectly, so why would I pay an additional $195 for you to check THEIR work? When we asked to speak to a supervisor, she proceeded to pretend she could no longer hear us and hung up.

If there was a person who embodies a great salesman, it’s this guy Robb. He cares enough to truly care about the home and not just the deal. In a world of people trying to only make a buck it’s extremely hard to find one who wants to make sure everyone is happy and this guy is legit. 10/10 stars

I had an excellent experience with Doug! He was very professional, knowledgeable, and punctual. He quickly diagnosed the issue with my A/C/- Heating System and explained everything in a way I could understand. I appreciate his attention to detail and commitment to providing top-notch service. He was very friendly and had a great sense of humor! THANK YOU DOUG!

Sam Gray was very helpful, courteous, efficient, and knowledgeable with helping us with our ac/heating needs. I highly recommend him. Thanks for employeeing such a great young man.

Luke stopped by and he was very professional and straightforward. Will update after install of new system.

Don post was very helpful. Knowledgeable and insightful. He answered every question I had and was willing to come back out to my house to sign paperwork. Don was very friendly and honest. Hard qualities to find. I would give more stars if I could One of the best experiences Ive had in a long time.

Chad was fantastic. We had to suffer in the cold and hot for the last 2 years. Not anymore. Weare getting our new system tomorrow. Thank you Chad and Royal Air. We will definitely recommend our friends and family.

Chad was great. Got a new Carrier condenser so we will have air conditioning this summer. Thanks Chad and Royal Air for making it happen. Will definitely recommend friends and family.

Doug was here at my house in SA to service my furnace and he did an amazing job with the issueHe is very knowledgeable and professional.He has brought me peace of mind in explaining to me what needed to be addressed.Thank you Doug!God bless you

Thank you so much to Renae she was able to help me and my family not only get approved but take the time to answer all our questions and be honest. She was a gem and a sweetie pie. And a ton of fun. Good definition of hard working and fun personality altogether. Definitely recommend, it was a pleasure to work with you. From the Velazquez Family. Happy Holidays. We wish you the best.

Just an all around great experience with Robb, patient and kind, he worked very hard to get the deal done! I was a bit skeptical and apprehensive at first but he made sure to put me at ease and understand the whole process. Very much appreciated!

Robb was so undeterred and dedicated to getting us a new system. It took two hours, and he stuck it out and did EVERY SINGLE THING I NEEDED to get the approval. Reliable and honest, I’m so happy w this experience

Aaron arrived on time and Was very polite. He quickly assessed the situation and identified the issue. He offered multiple options of resolution and together we discussed the option that was best for me. His professionalism was impressive and I would definitely recommend Royal Air to others.

This review is not for the company but for their employee, Luis that came out to do our semi-yearly maintenance on our new unit that was installed six months ago in June. He was very professional and courteous, super friendly and knowledgeable. On the same morning that he came to do maintenance our AC had stopped working and he did everything he could to help diagnose the issue and document what was installed incorrectly. The AC coils were frozen so we have to wait for the coils to unfreeze and the company to send sometime back out to diagnose and fix the unit.

I had Luis Hernandez come to my property and he was a great technician who was well trained in his craft. We went over the initial details of my heater problem and quickly identified the source of the issue. After fixing the issue swiftly he returned everything back to the original condition it was in. Great work Louis I wish you well on your future calls. 10/10, my heater works again.

A few days late but this young man man good on his word so I’ll do my part. Robb is a one of a kind type of salesman , honest yet tactful. And as a former salesman myself, I can respect it. He got my father a new system at a pretty remarkable rate, and has kept in touch these last few weeks to make sure everything is up to par, glad to have gotten the chance to work with him

This company came out to replace an entire a/c unit for us. They left and that night water was dripping from the ceilings and through the intake. Video included here. We called them and they insisted it was a plumbing problem. Plumber came out and said there is nothing wrong with plumbing. Royal Air has refused to let us talk to a manager or supervisor. We have ring camera footage of the 3 guys that came out drinking the beer in the driveway because our family member l is unable quickly move about to keep an eye on the people who came and took advantage of her! BEWARE of this company!!!

I had a couple of Air conditioning companies come and give us quotes and they were outrageous! Chad from Royal Air Houston came today. Me and my husband were very pleased with his professionalism! He was knowledgeable and made the process so easy! We are getting our new unit installed tomorrow ! Wow that’s what I call good customer service.

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨Please be careful with this company. I had a owner‘s brother Sam came over my house to give me a quotation for brand new AC system inside and outside. Sam took a look at my existing AC system. He knew that everything was an excellent condition and everything was working properly Only reason I wanted to upgrade my AC units. There was two reasons one I wanted sufficient AC for electrical and two I wanted something was very quiet electrical bill this month was $300 more than before and the units are so loud that I have not slept well over two weeks now they’re very loud And not only that the guys came to install my AC system. They did not remove their shoes or cover their shoes or put sheets on my floor. They damage my whole floor walls windows light switches. The service for installation was horrible service front Royal air conditioner service is horrible, I got damage floor in my house and from the day when I called back and complain about the guys who install the AC and they have a cost so much damage in my house and also my driveway with the sealer and they never responded to me back I called back again. Gustavo answer the phone and the owner, Sam’s brother, grab the phone Gustavo how do you start a trading me, ask me if I knew who I was talking to like he was really going to hurt me or kill me on top of that they have not returned to take care of their issues. This company is a fraud. Just the people are crook I want everybody to be very careful.And also put old filter back and left door open to filterA/c units are so loud I have more pictures but I can’t post all of them

My grandmother and I had a great experience with Robert! He thoroughly explained how the ac system works from top to bottom. He also promised to keep in contact during and after install. I am writing this 2 weeks after installation because he made good on his word. You’re in good hands w him! Thanks again Robb!

Updated: The installation was so quick and easy and my moms house is below 79° inside for the first time in 2 years (during non-winter months in Texas). Shes extremely happy and so am I. Thank you, Royal Air for being so great to work with!Alex was an amazing tech. My elderly mom has a hard time understanding things and he made the entire process easy to understand to get her AC unit replaced. He and Royal Air have been great through the entire process! If this was Yelp I would say 10/10 would recommend.

Had the absolute best experience with Kelly and the install team too! So extremely gracious, knowledgeable, and transparent about all of our options. Next day install was superior and done well. Will recommend to anyone needing HVAC help! Thank you Kelly and Royal Air, we are truly grateful!

I ordered a unit from Mr.Rod Medina and the company he worked for at royal air last week, The moment he walked in and talked to us the atmosphere was warm and inviting, and he was friendly and very attentive, making his visit a true pleasure and I was also amazed at how quickly it arrived. The installment was secure, and ensuring making my decision well worth it. The customer service was exceptional, with Rod as he kept me updated throughout the entire process. I had a question about the unit, and he responded promptly and professionally. Overall, my experience with Rod Medina was outstanding, and I can’t wait to refer him to anyone whos ever in need. Thank you Royal air and to your best sales rep Rod!!

Update:They came today to fix their mistake. Still hot in the house. Went and looked, insulation still not installed properly. Roof is cut and not fixed, so they are cooling the attic instead of the actual house. Bathroom with no vent is cooler than the rest of the house.Installed a unit in my mothers house. Was wondering why half the house was over 80 degrees and the other half cold. And mold growing in our bathroom. Well no wonder, they didnt install the insulation around the unit correctly. Also, unit sounds like its 20 yrs old, its so loud we can hear when it kicks on outside all the way in the living room. Was installed last year. Still under warranty, but want $195 service call to come look at their mistakes.

We had a wonderful visit with Jerry who was very knowledgeable on what are home needed for an ac unit. He took the time to listen to our needs and offer suggestions. We really appreciated the time he spent with us.

Doug contacted us 30 min prior to arriving and appeared promptly as arranged. He immediately diagnosed the problem and got our air conditioning up and running! Doug was so respectful of our home making sure he cleaned up and left everything neat and tidy! We’re very happy with the service and would recommend Doug to anyone needing help with their AC

Today was the day for our fall maintenance check up on our air conditioning and heating unit….didnt get the news I was expecting but working with Luis and the owner of the company, George, we were very well taken care of! Luis was extremely polite and took the time to explain everything in detail to myself and my husband. Definitely recommend Royal Air. Thanks for all your help guys!

Aaron was great very respectfulToday I had the pleasure to speak with Wendy and Doug the tech came out and spent a while checking out my air and heat system and I am so proud to say they are both working today and I feel for the first time ever that it will stay fixed and it was a great pleasure having Doug and his knowledge he shared w I th my family to keep everything running from here on out. Thank you Wendy and Doug.ThanksKathy Saunders

HelloYes Roland was here and very professionally surveyed my hvac system and was very knowledgeable. He quoted a new unit and went over my options for payment. We are thinking about it for now and will advise you soonest. Thanking you the great service. SincerelyDavid Bryant

You guys Renae was and is awesome and a blessing . She helped us to get financing with low monthly payments and the same day install. She’s a blessing to me and my family. God sent her our way we have been without air and heat for years so we are thankful and appreciate Royal Air for sending her to our home with patience and professionalism. She knows her job very well and is a pleasant and beautiful young lady to work with. Thanks you Royal Air. We are sending more customers your way and recommending them to ask for Renae

Keith Walker is very friendly and he was attentive to my needs as a homeowner. The company as a whole is respectful, trustworthy and willing to treat their customers as family.Thank you guys for everything!!

Robb bent over backwards to make the deal happen and we couldnt be more appreciative! A good salesman is hard to find especially in the aspect of caring, grateful we were rescheduled to work with him. It was a pleasure!

Royal Air was very capable and professional. I spoke to Alejandro I spoke to over the phone who set the appointment was helpful, the tech was here the very next morning and he was good at what he does. Technician was patient, explained options, fixed my issue and confirmed heat and air were working well and if I had any other further questions or needed more explanation on the issue to call. Also, great job overall. I will be using Royal Air in the future. I’ll be sure to refer them.

DougCame out to our home for maintenance and we were very pleased with him.He was friendly professional and helpfulHe took time to make sure everything was right and honestly that is refreshingKeep up the good work Doug!

Keith Walker spent a lot of phone time, working with both my wife and I to close on two A/C units.The three installers worked long and hard for many hours until completion. They did a very thorough outstanding job. I would not hesitate to recommend their work ethic and skills.

Same day install workers were very clean, efficient and professional. My house has been without heat and they came to the rescue. I have a home warranty company that I pay for and they are completely worthless. These guys came in and didn’t leave until everything was perfect.

Baker arrived prior to our start time which was excellent. To be early is to be on time in my book. Baker is extremely knowledgeable of his work. He informed me of everything I needed to know up front, especially the finance portion. He was patient with reviewing the work to be completed as well as the financing. If you are in the market for a new AC unit, Baker is the one to call.

Had a brand new unit installed it has gone out twice within less than 3 weeks. This time it has stopped working for 2 days getting help on the phone has been nothing short of extremely difficult. Fastest they can get someone out Is the end of the week. Finance a unit and duct work for an extreme amount for it to stop working within 2 weeks. Stay on hold over 30 minutes to be told its going to be the end of the week. Update 9-13-2024 it is less than 6 months after our install the unit has stopped working almost once a month and the areas the install crew worked and then put a cover for the hole on has now come off leaving our attic exposed. I have been on hold for over 20 minutes and the brief time a spoke to a woman to give my address I had to hear her music in the background. She said we are scheduled for monday the 9-16-24 Unprofessional at its best

Extremely Disappointed – Heater Not Working during snow storm.We spent thousands of dollars to install a new unit, expecting quality and reliability. Unfortunately, the heater is already not working, and it’s snowing tonight. To make matters worse, we have little kids in the house, and the company told me they couldn’t promise to put us on their urgent list. This is unacceptable, especially considering the health and safety of our family in freezing temperatures. After such a large investment, we expected much better service and responsiveness. Extremely disappointed.

Doug was very helpful and informative. He educated us on the unit and maintenance. We really appreciate his expertise, honesty and integrity. He helped us change a very bad experience into giving us hope and knowledge! Great job and keep on putting the customer first!

Luke from Royal was fantastic! He came by to assess our equipment, and it was clear right away how knowledgeable he is. No nonsense, just straight-to-the-point expertise—which we appreciated. . Highly recommend Royal for anyone looking for reliable and professional service!

We have not made a decision yet, but Daniel came out today and did an assessment, and provided me with a quote. He was very kind and knowledgeable and not pushy at all. Very pleased with the process so far.

Chad was great. He was on time. Explained everything thoroughly to us. Was very knowledgeable and made us feel really comfortable with our decision. We are covered for 10 years with the warranty. Will definitely recommend Chad and Royal Air to our family and friends.

I hope all your Comfort Consultants are are as good as Keith Walker. We are so grateful, with his persistence and dedication to getting us 2 new Carrier AC systems. We really appreciate it. When we couldn’t get financed anywhere else Royal Air came through in the clutch. Thanks again

Don was a great guy he was very sweet and funny. He was amazing at breaking things down to me and spent the time doing so to make sure i understood what I was getting and the prices!! Definitely recommend!!

BEWARE: Check Yelp reviews and the BBB !!! These people sold me a lemon. They’ve been to repair this unit more than 8 times in the last year. They denied me a new unit and once again it has stopped working. Now they want me to pay $195 diagnostic service fee!!!! You can’t ever talk to any manager or owner, ever. I regret doing business with this Royal Air of Houston. They take advantage of old people that are women. Be sure you have a man , they won’t mess with a man. ☹️🥲

The service Doug provided was exceptional, he went above and beyond to ensure I had a full understanding of what he was doing while diagnosing my a/c system. Overall had a fantastic experience with his quality in customer care.

Chad was awesome and is looking out for us senior citizens out there. He made it affordable and fit in our budget. Thank you Royal Air and Chad. Will definitely recommend to friends and family.

Curtis has done a great job of taking care of issues we’ve been having with our new a/c and thermostat. He’s been on time, and explained what the issues are and made repairs as needed.I am pleased with my experiences with Royal Air. Our sales person, Rudy, was knowledgeable, friendly and provided the info necessary to move forward with the purchase of a new system. The installers were great, working late into the night. After install, I had a couple of issues that were handled promptly by the installers (with assistance from Rudy). I hope Royal Air will continue to provide excellent customer service.

With it being November and cooler temperatures, I was afraid I wouldn’t get fast and quality service. I’m happy to report that I was wrong. Daniel and his team went above and beyond with explaining every step to me, and also ensured I was satisfied with their work. The overall experience was top notch! I’ve already recommended Royal Air to my neighbors. BIG THANKS!

Chad was great. He has gone thru hoops to get us a new HVAC system. They are coming tomorrow to install. Thank you Chad and Royal Air. Will definitely recommend.

Curtis contacted me and confirmed it was ok for him to arrive earlier than the scheduled appointment. Immediately was able to notice the issue and had the problem corrected in no time! He also recommended some maintenance to be performed for some beginning signs of some other environmental issues. We truly appreciate him taking care of us and getting the house warm again. Thank you!

My review of Marlo-A fine gentleman, came to do a routine check-up of the houses heating system for the upcoming winter. Quick, efficient, made it simple & easy. A very good job done, & a very good man. I must say many thanks!

My A/C went out not too long ago, but the weather had been ok. All of a sudden its80 degrees in February!!!! Hot as hell. I shopped around for AC companies,and had been denied from a few other places. Then stumbled upon Royal Air!!! When I tell you, Renae Cummings came in and hooked me up!!! She also showed me that I had the wrong AC unit, which was the reason why my electric bill was often high!! I was able to finance my AC unit for an affordable monthly price!!!! Plus install the same day!!! Everything was quick, easy, and painless!!! Royal Air and Renae Cummings, I appreciate you all!!!!! Thank you!!!!

Daniel gave us an amazing experience ! Customer service was excellent. We are super grateful for helping us finance our service. Every questions were answered with professionalism. We are happy with his service.

My ac was not cooling so my family and I were miserable with this heat! I called Royal Ac to have someone come quote me for a new ac system. Dylan was the sales associate, he was very personable as soon he showed up which made me feel comfortable and was very informative with any questions I had about anything. He quoted me a great price on a new ac unit not to mention they do same day installation! His enthusiasm and customer service was outstanding and I’m very pleased with the time frame on when my new unit was installed! I definitely recommend Royal AC to anyone that needs a new HVAC unit! Thank you Dylan!

Robb and Juan came and got us a new ac system about as easy as you can get it. Knowledgeable, professional and straightforward, we are extremely satisfied with our purchase!

Fast, affordable and same day service! Great experience with Desireah at Royal Air. My AC went down after hours. Desireah was able to make it out quickly to diagnose the issue that lead to full replacement. She was very professional and honest. Couldn’t believe how quick install responded with phenomenal quality work. Definitely would recommend this company!

Keith walker was very knowledgeable and experienced everything in what we needed. The next day his crew came over did an amazing job with the install. I would highly recommend royal air.

Aaron came out on a Sunday to meet with me about Royal Air AC installation for our home in El Campo. He explained everything in great detail and was very patient and answered everything question I had. I highly Recommend Royal Air and their associates for your AC needs in your home! We appreciate every thing Aaron helped us with today!

Like came and did an amazing job, very honest hard working and diligent to find me financing. He got the job done. Crew came same night and installed my new carrier system.We’re so glad we found Royal air and Luke.If you live in Houston contact this company. Integrity is there thing!!! Highly recommend

Doug was here amd will have to return . first positive experience w tour company - Last five visits had no communication due to language barrier .

Robb did such an outstanding job!!! He effectively communicated product benefits, demonstrating a clear understanding of my pain points. His family orientated demeanor made me feel valued and heard. Robb demonstrated remarkable persistence in following up with answers to my questions. If I could add 5 more stars I would do an a heartbeat.

Marlo can out warranty work an correctly found value issue. great professional which explains everything so well. understand what was wrong and why. then ordered new equipment. Great job

DONT DO IT!!! I spent $15,000 on a new A/C system. I explained to the installers that I needed them to teach me about the air filter and what I have to do to keep my A/C running correctly. The installer told me I did not have to worry they would take care of all the maintenance for me. It was part of the package I purchased. When they came to install the A/C I explained that the drain was part of the problem from my from the system I had before so please make sure it is done right. They did not listen. A water leak started to form because they did not do the drain properly. It made mold in the walls and broke my washer and dryer. They said the warranty I purchased would cover the repairs. No one has come to repair the damage and I had to buy a new W/D. Now. 8 months later. They have not come to fix damages from the water leak. And, they have not come to do the promised maintenance. I still dont know how to care for my A/C and now I have to find a way and the money to fix the damage from the water leak. No matter how much I said that I already had these problem previously they did not listen. I told them 3 times tell me the size of the filter. Please teach me how to care for my new system I was told over and over that they would do it for me because of all the money I had spent on the system. As a single person with not one else to lean on I feel very taken advantage of. I was desperate for a new a/c system as mine was very old. BUYER BEWARE!!!

I was looking for a quote on a new HVAC system. Robb came to our home to see how they could help me on a Sunday afternoon. He was very knowledgeable and answered all of my questions, shot me a great quote. I decided to go ahead with it, and by Monday afternoon, the new unit was installed!I would personally recommend Robb and hi company to anyone!

Jerry was very attentive and understanding towards the assessment of my h,ome for the AC units we discussed. Jerry is definitely an asset for this company and you should be very happy to have somebody like Jerry working for your business He was super friendly and made me feel very comfortable during our discussion. You should be proud to have someone like Jerry working for you!! Kudos Jerry!

Robb Foreman is a true talent with the sales skills he possesses, he was extremely patient, all about the customers and gave us a great deal, and exceeded our expectations. Not only took care of our home, but our credit concerns!

The appointment was timelyMr Aaron was polite professional and very informative. I was very pleased with the service he provided about the air condition system. I am one happy camper.and I will be getting the system installed today.

Man this little lady work her little butt off to get me financed. She very professional and knows her job very straight transparent and straight to the point. She was patient with trying to get the best price and the best financing. Royal Air is lucky to have her as part of the team. You guys if you need an ac company, call royal Air and ask for Renae She is the best!

I had a wonderful experience with Don ( Royal Air). He helped me in so many ways. He explained to me what was wrong with my unit. And show me how much better Royal Air services and equipment would be. My air was not cooling it was so hot I didnt know what to do. He was so helpful I would recommend Royal Air to everyone! Thank you Don for caring and being so helpful to me!!

Renae was patient and an awesome soul. She worked and worked for that approval for us.thank you royal for sending us an honest and very professional young lady. We are very happy and we are able to afford the payment. She really is awesome. GUYS CALL ROYAL AIR HOUSTON IF YOU NEED HEATING AND AIR. THEY HAVE THE ONE OF THE BEST COMFORT ADVISORS and her name is Renae Cummings.

Curt did a great job in evaluating our system, he was very thorough in the inspection and made some great recommendations on how we can keep the system running in great condition. Thank you for your help and service.

Renae is a wonderful sales tech. I look forward to working with her and Royal air with my new install. I would really recommend her. As a rep. She is honest and very transparent. I appreciate that in a sales person and company.Thank you again!

Joe came out & after explaining what i wanted & showed him where. I was expecting to be brushed off. That did not happen. Joe asked me series of questions & informed me what I wanted is doable. Very much appreciate Joe coming out today. I looking forward to getting a mini split installed & moving my office back upstairs 😀

Jerry Hardy was great to work with. He is professional knowledgeable & friendly. We signed up after meeting with other companies. He convinced us your company is the way to go. Thank you Jerry for your patience in helping us understand & guiding us through this purchase.

Marlowe arrived in a timely fashion, knew exactly what he needed to do and performed the Fall warranty service on the heating system.He was very engaging and even paid attention to out little chihuahua and made the puppy and himself very happy.Very professional and efficient.He made it an enjoyable interaction.Super nice man.Royal ought to be proud of having Marlow as an employee representing them to customers.Mike Fatheree

Don helped us a lot and gave us a good price. He’s awesome!

JR is amazing! The service tech dropped the ball and she 1000% came through! Not only did she correct the mistakes, she had me on the phone with the area manager to make sure my family was taken care of when we needed it the most. Solid company... Great customer service... To me, the best thing is how I was treated when one of their employees messed up. They didnt make an excuse, they just made it right. Integrity is the only word I can use to explain this company.. Thank you JR!!

I just love Renae. She was awesome and is a very sweet person. She was able to get me financed and a good monthly payment as well. She’s just an overall good person. And she really cares about helping people. Royal Air thank you for sending out a wonderful young lady that’s honest, professional and she was a quick sale for me. You guys take care of this young lady. I will be sending more clients your way.Sandi Landi

Don was amazing and super helpful! He got me financed right away and made the process so smooth and easy. I would 10/10 recommend him any day!

RESPONSETO THE COMPANIES POST: This further shows how disorganized the company is, they looked up the wrong account. My name is not Johnson its LaRue and my instalation was done in September of 2024. I also refused to sign when the technician came out because I was dissatisfied with the whole situation.I am beyond disappointed with my experience with this company, and I feel compelled to warn others. Back in September, I contacted them to fix my AC. Instead of repairing the unit, they convinced me to replace it entirely, claiming my system was too small for my home. They sold me on a better, more energy-efficient unit with financing. What they didnt tell me was that they signed me up for a credit card I never received, maxed it out, and tanked my credit score--without my knowledge or consent.Fast forward four months, and the entire unit breaks down. I called on a Saturday for repairs, as its still under warranty. No response. I scheduled online for Monday, only to be told they couldnt come until Tuesday, despite a looming winter storm. Tuesday comes, and they cancel due to the storm, leaving us without heat during the coldest week of the year. When they finally sent a technician on Thursday--two and a half hours late--he spent 10 minutes looking at the system and quoted me an additional $1,200 for electrical work. The kicker? He admitted the unit was improperly installed and didnt fit my house. He also revealed their salespeople are incentivized to upsell with no regard for functionality, leaving technicians to clean up the mess later.When I contacted the office, I was met with shocking incompetence. I was told no one could help me, supervisors had quit, and there was no one managing technical issues. Their representative even admitted, I dont know when I asked how to escalate my concerns. Despite spending thousands of dollars, I was left with a broken system and told my only option was to pay an additional $1,200 for their mistake.This companys practices are deceptive and predatory. Their lack of accountability and disregard for customer service is appalling. Do yourself a favor and avoid this company at all costs. Check their Better Business Bureau F rating--it speaks volumes. Their positive reviews on Google must be purchased because they have nothing but negative reviews on all other platforms.

I was a little skeptical at first with all the scams and schemes going on in today’s world but when I met with Luke, his friendly demeanor and overall great customer service skills and knowledge lead me to feel more comfortable with him and this company overall. I just feel that I have received a blessing overall.

Robb is such a good salesman, I really enjoyed the process and we got the deal done in about 30 minutes. Youre in good hands with him!

Milo and Seth came and checked out our HVAC unit and ran the heating system to ensure it worked properly. Very thorough in their assessment. Changed out my filter. Also recommended to not burn candles. Answered all my questions. Appreciated their thoroughness and efficiency.

Luke came very knowledgeable straight shooter got us financed ready for our new ac and heat.

Robb had a great personality and knowledge. Him explaining made me very comfortable and he got us the exact unit and pricing we were expecting

Working with Renae has been a pleasurable experience. She was thorough with everything. She explained the process of the installation and financing. The installers were very nice and worked fast to install in one day. Very professional and would recommend their services to anyone.

Chad was prompt and very knowledgeable. He gave me all the information I needed to make an informed decision. Will definitely recommend Chad and Royal Air to my friends and family.

Robb was very knowledgeable, straight forward and honest. Such a beautiful personality and attitude towards the job

Robb will tell it like it is, give you a great deal, and has a great personality for the people, we are getting a new ac system and couldn’t be more happier with the sales process!

Baker did a great job explaining the system and what I needed. Did a great job looking for the best finance option. I highly recommend asking for baker for the patience and time he took to get me what I needed. Thank you royal air

Curtis was great. Very efficient and quick. Would definitely recommend him to anyone else. Would love for him to be my regular technician.

WOULD NOT RECOMMEND!!!!Installation was absolutely the worst experience they destroyed my daughters room and I was told by the office “you have to expect a little damage” after six months I was able to finally get someone out to clean the filters as I was told I couldn’t clean them it would void the warranty Leo Teamer was a delight did a fantastic job. Here is the little damage your to expect

Bidding for a replacement unit and the goal was a decent grand product and installation that was sized correctly etc. I found this business due to doing my homework on you tube. Josh returned my inquiry. Very professional and knowledgeable. Install was prompt and clean. I would absolutely recommend this business.

Luke was very professional and very thorough. We appreciate royal air and the new ac system.

Baker did an awesome job finding me a finance option that fit in my budget and getting my new system installed right away. Thank you Baker for your patience and answering all my questions

Doug gave a wonderful job. He covered everything in a excellent and kind manner. Explained everything to the T. Well maintenance. Good job. Thank u.

Very high recommended!! Everything done in same day, and worker very friendly. Respect!

Called Royal Air for an estimate, sales rep Aaron listened and gave me options to what I wanted. Their price was fair and he answered all my concerns. Highly recommend.

We really appreciate Keith Walker’s expertise. He took his time with us, and made sure we got the best deal. Keith was very honest and upfront something rarely found in a Salesperson. Thanks Keith and Royal Air. ~happy customer

Robb was great, well knowledgeable. He took his time to explain to me everything. I will recommend him 10/10

Daniel came out to give us an estimate. He was prompt and careful to ask us about our home, whether we had any areas that were always hot/cold, what our light bill runs and what we expected. He wasnt overbearing or pushy to make the sale. He was knowledgeable about our needs.

Luke came was extremely professional and very knowledgeable to talk to took care everything with love!Highly recommend 😃

Keath Walker came out assisted us with our new AC unit. He was very informative and knowledgeable about his products! They were able to get us financed with the incredible rate. Thanks again.

I want to thank Joe Montalbano for responding so quickly to our request for help. He was efficient in resolving our issue with the service department. We are very grateful. Royal Air definitely provides quality service.

Great customer service, Jerry provided us with all information we needed to proceed. He walked us thru the process until everything was complete. Thanks Jerry

After several ac quotes and pushy sales guys, we found a good deal with Baker from royal air. He took the time to make sure all of our issues were addressed and was able to install our ac/heat system right awayThank you baker

Robb came in early and prompt, very descriptive and knowledgeable. Also wore shoe covers, RARE! Got me approved at a great rate and price. Of course I had my questions and concerns, he simplified them ALL! Great job, it’s always a pleasure to do business with like minded people

Doug was excellent very knowledgeable and courteous. Dougs professionalism made me feel like a valued customer. Doug did a great job!!!

Fantastic Technician he is. Marlo came out to service my AC unit . He washed down my condenser checked all my components. Everything checked out good. He educated me on how to run my unit during the hottest peaks of the season. He was very professional excellent service.

This company is terrible. We had them come out and install a system. They put the intake of the unit toward our dryer so they had to come out and change the direction for the unit in our washroom. When they left they left a hole in the floor. Then when winter came the heater wouldn’t work so they came out and changed the wiring that they didn’t install with the right amp for the unit. Now we are still having the same problem this winter. The wiring is tripping. I had someone come out to look at it and this other company said it’s because the amp on the wire from the unit to the electrical box still isn’t right that’s why it’s tripping the breaker. This company said it’s a type of problem that because the wire is not the right amp that over time it’ll trip more and more. I called the company told them that the same wire they fixed before is still not right they said I would have to pay for them to fix their problem. They do not know what they are doing and also do not have integrity enough to fix their problems correctly. I would never go with them again. Our unit is 2 years old and isn’t working.

Doug came out and checked our issue. He was able to figure out what it was perfectly explained. He is looking into how to solve our issue as it’s not a normal one. He was here sooner than expected which was good as well.

Great service from Joshua the tec. He explained everything he also showed us an air filter in attic we were never shown. Not happy with royal air as company. Joshua stated no dampers were installed I spent $40000 to have total ac installed and this was not discussed. Now a room in my home has no air flow and will be additional $1850 for part plus installation this is not right too much money I feel when I was told this was a total ac install it included all parts. Again Joshua did great wish the company followed suit

Chad was great. He was able to get us financing for our new hvac system and they are installing it tomorrow. Super happy with Royal Air and Chad. They made my wife happy.

The Technicians thorough diagnostic was great.My husband and I are not pleased with the fact that our warranty was cxld. System was installed in 2022. He was never contacted in 2023 to schedule free warranty and 2024 is not over. Also there was no filter. Tech said filters are not installed with unit. We were not told that when system was installed.

Doug was very thorough and knowledgeable about the HVAC unit. He gave full detail on what all of the numbers meant and whether or not there was anything to worry about. He was very helpful!

Luke was professional and straight forward. Got my carrier system financed and am very pleased with Royal Air. I highly recommend this company if you live in baytown tx. Call royal Air!!!

Great experience! Ronnie was such a pleasure to work with and very knowledgeable! He answered all our questions thoroughly and honestly so there were no surprises.

Joe Daluna, did and awsome job ,getting ti my home in a timely manner, he was very professional, he explained every thing in detail, worked with me step by step through the whole process, I would gladly recommend him and this company to my friends and family.

To whom it May Concern I would like to take the time to say that Aron was a great help. he knew what he was doing I will advise him to anyone he very good at is job ...Johnathan childs

Curtis arrived on time and was very efficient with his inspection of our system. Curtis made some suggestions to upgrade and for maintenance of the system to support the longevity and life for the unit. I look forward to his next maintenance check this spring.

Joe Montalbano is a good man, He listens to you and educates you about your AC/Heating needs. He then makes the system affordable. I am sorry happy became to my home.

Renee was the best. We needed an air handler only. Renee didnt rob our wallets. Cheapest prices far and wide. Nice knowledge sales associate.

Inquired for help as my ac unit went out. After being price gauged by a different company Sam here came to my rescue! With the help of his company I am getting a unit done same day! I couldn’t be more thankful for how helpful him and his team were helping me with the financing as well! I highly recommend using their services!

Our experience with Royal Air Houston was amazing! Chad was very friendly and courteous. He listened tonour needs and helped us fond the right hnit noone else could find! Exceptional service!

Doug and Curtis did an excellent job with maintaining my units. Recommendations were made to run more efficiently and for better air quality.

Baker was a straight forward guy no BS love him if you need an estimate ask for baker he treated us well with respect and very knowledgeable and kind. 5 stars !

Jose, Santos and Byron Crombie were absolutely the best! Jose and Santos were very quick and thorough in replacing the whole system! I am so glad Royal air came to our rescue, our AC was out and Summer is on its way! If any one ask me they are the best and I would recommend them to anyone in need of help!

I called Royal for free estimate. They sent Luke who Im very honored to meet and pleases to say Im moving forward with Royal and happy with carrier system with 10yr part and labor warranty with great price. Call royal if you live in Houston. Ask for Luke he will shoot it straight

Chad Wilson took very good care of us. Very fair price and excellent service. Awesome warranties. Install was next day! Thanks Chad!

Jerry is one of your best sales representatives on your payroll. He helped me with everything I needed. Two thumbs up for his services!

Customer service from Luke was awesome, expecting new unit that’s more energy efficient and for an excellent price point.Financing was easy and had options!

The repair man that you sent out to my house named Marlo was very professional and knowledgeable about the problem with my air conditioner unit. I am so thankful that this problem was addressed and is being taken care of. I would not have known this if it was not for this repair man named Marlo there you go OK.

I recently did business with Royal air and couldnt be happier. I had the pleasure of meeting Zachary Pearce. He was really professional and knowledgeable. I highly recommend them and asking for Zach

Renae was amazing! She went above and beyond for us, answered all our questions and made sure to give us a lot of options, definitely was worth reaching out!

Keith was a brilliant and informative comfort consultant. We are so happy with our new AC purchase. He went out of his way to get us the best payment. Thanks Keith! Thanks Royal Air 👑

Robb Foreman came in and helped us get approved on a new system. Easy and simple process, he also cared enough to ask if my children had allergies amongst other things. Also same day install was a deal sealer. Very happy with Robb and his performance! 10/10

Ronnie was great ,he explained everything in great detail. We got a great discount . He helped us understand all the ins and outs of the ac system..He also helped me feed my goats as it was getting late in the day.

Aaron Jones did a excellent job in letting me know what can be done for my home AC and heating to make it better. Explained all that is included with my new Carrier AC and heating units.Very friendly and knowledgeable highly recommend as a very valued employee

Aaron lives up to his name as the spiritual leader of the people. We enjoyed his expertise, patience and knowledge. We felt comfortable in his presentation and salesmanship as older people.AWESOME,Rodney E AllenBay City, Tx

We had Curtis come out and service our Heat and A/C unit. Curtis is very Professional, Polite, and most importantly very knowledgeable in his profession. Was a pleasure having him in our home. As far as Royal Air goes we are very pleased with our system and there service, We had our new 4 ton system installed July 2023 and are Extremely Satisfied.Thanks Royal Air and Thank You Curtis.

Doug came and did our pm today and everything was very good. He tried to help us get financing for surge protectors and air filtering without success but not without a lot of work he did. If we get the financing in the next 30 days, we will request Doug to be the installer. Thank you, Carole Bynum.

Don is helping us with with finance. This is the second time he has come out to help. We will use him if we get approved. We recommend Don and Royal Air!

HIGHLY RECOMMEND!!! My wife and desperately needed to replace our upstairs A/C system and are so glad that we called Royal Air A/C & Heating. Our Comfort Advisor, Renae, arrived early. She was extremely professional, knowledgeable, and patient. Renae carefully walked us through all of our options. Same day installation scheduled. It was a great experience!

Luke was professional and very honest. Crew came same day installed my new carrier. We are pleased with Royal Air service.

Chad was super easy to work with. He was on time and made us feel very comfortable. We are extremely satisfied with Royal Air and their comfort advisor Chad. Will definitely recommend to our friends and family.

So very grateful for Robb and his genuine character. Started off with a quote to my wife for our home, now working on my church Emmanuel Missionary Baptist Church. The work performed at my home was much needed and so worth it. He explained thoroughly and promised to stay in communication throughout the process and after installation. With morals and work ethics like that, you cant fail! God bless you young man

Curtis was prompt, very knowledgeable, polite and worked very quickly. He was very patient and took time to answer my many questions. Curtis explained things in a way I could understand. We were very well pleased with his work and efficiency

Gabriel came out to my house and gave me great service on a mini-split. He is very professional and the service is great. I was very surprised that Im getting SAME DAY INSTALLATION. Thank you for everything.Doug and Daniel came to my house and found the problemThe install team will return to complete repairs

Doug was here and gave good advice. He had a very pleasant attitude and easy to talk to. He also invited me into the attic and showed me where he was seeing issues.

I recently contacted Royal Air to replace my a/c and furnace. They showed up the next day and installed. First they sent non english speaking people to do the work and so workmanship was mediocre at best. 1st-they installed plumbing for furnace in front of filter access door for which they did not provide a filter. 2nd-they put the a/c unit on pad which was tilted into house. I had to tell them to level and so they just stuffed a couple of 2x4s under back side so now entire pad is in the air. 3rd-they took the furnace door and framing off to install furnace and have not returned to repair yet. It has been a week now. 4th-I have contacted them every day and was told someone was on their way for a no show! I am currently waiting again. 5th -I have been on the phone trying to call them and they havent answered in the past 2 hrs. So much for their customer service!! Would NOT recommend them!!!!

Doug was very helpful and I appreciate him taking care of my problems with my air. He took the time to explain everything to me and my husband.SincerelyTeresa Wilkerson and Jerome Hatcher Jr.

Me and John worked a deal for 1/2 offAnd 0% financingHe was great. I will call him today by 6 to get the money secured to get my system replacedRoyal air and John are the best gig in town

Chad was on time and was able to work with me and my family to get us a deal we couldnt refuse. They are installing my system same day too. Will definitely recommend Chad and Royal Air in the future.

Marlo came out and performed a fall check on my unit. He was very nice and professional, very fast service and understanding about my loud barking dogs. He even educated me on my filters and helped save me some money that I was otherwise wasting. Awesome service! Thank you!!!

False advertisement, Poor management of time, Multiple credit inquiries, Lies and deceit. These are the only things I would use to Explain my experience. This company says $39.00 dollars down no credit check required. And all of this was false. I was very open and upfront with my expectations and gave this company a chance to come out and they still failed to show up twice and the third time they actually show up And I get told the product I’m looking for they don’t sell even though that they advertise it so much false expectations portrayed by this company I would avoid them like a plague.

Excellent services and outstanding communication skills. This is the first time in a while who explained everything to me where I understood what he was saying. This is the best services I have received from Royal air. He’s the best representative for this company.

Robb Foreman was a great experience, very knowledgeable and personable. Im in the quoting process with several companies, but he definitely set the tone for us! Thanks again young man

Chad was awesome. Got us a quieter system that’s saving us money because it’s more efficient on our electric bill. Also helped secure financing despite our credit hiccups. Highly recommend.

Doug Was here. He is a fabelous service man. Explained everything in detail and gave great advice on maintaining the longevity of the system. Great person to have to work for your company. He is a great representative of your company.

Robb was a great help, you can tell he really cares about the customer and is for the customer, we really appreciate how hard he worked to get us a unit AND FAST!!!

Luke was a real treat to have as a sales rep. I couldnt give him enough 5 stars. I really appreciate royal and their whole team. System was installed and runs like a champ. Crew who installed very clean and efficient. If you live in Houston call Royal. They will get you set up just right!!!