Regus - Houston - Brookhollow Central III

If I could give them zero stars, I would. When going through the contracting process, I explicitly and repeatedly told them that I was planning to do a Google Business Verification. There was never an indication that it would be an issue. When I first went to the location, the front desk staff told me that they would not allow me record the video necessary to sub my Google Business Verification request. They said that they have a company policy that will not allow filming of or in the office. Given that their business is to provide office space that I’m sure many people intend to use for Google, this should have been made clear during the contracting process upfront and when I discussed it with them rather than waiting until after I signed a contract. When trying to discuss it with their management, they kept saying that they don’t control Google, but what they refused to acknowledge was that they wouldn’t allow me to record the needed video based on their policy. There were other red flags along the way. They signed me up for the wrong location and charged me for it. They couldn’t simply switch locations and credit me. I had to create a whole new account and submit information to have my credit card refunded. It was a pain. Then I got an email from the center saying that they were going to charge an additional $30 for mail forwarding. They were also shady in this during the contracting process. They said that I would have mail services, but they did not tell me that I would have to pay an extra $30/month to have it forwarded to me. I was also under the impression that my name would be put in the directory, but they charged extra for that. Then there were issues with the monthly billing… after the first month. I can’t imagine having a worse experience will avoid working with them in the future.

Nice space. Very inviting.

Started my business in 2017 here we the Regus Brookhollow. Love the location, staff and amenities.Working professionals who keep to themselves and have a positive business environment. Great for people looking for office space or virtual.

I decided to use this location for my virtual office needs and its has been rough thus far riddled with mischarges, miscommunication, and an inability on the part of the team to manage thier systems. They seem to be struggling with a few glitches that impacts thier ability to provide a great level of service to customers. I will say that in the service calls Ive had - the team does work to respond to issues promptly but the amount of calls for errors is not my favorite.If you do decide to move forward with Regus I would just say be absolutely sure to comb through your invoice every month and have a direct contact that you can speak with in the event that you get surprises. I do hope that they can figure out glitches so that the experience matches the promise of the concept.

Great facility. Very clean and professional. Great Regus crew that works there in case you need any assistance with Regus amenities, etc.

I have had an office here for three years. The staff is very customer-oriented and I love the convenience and flexibility of Regus different plans.

Just amazing! Takes good care of me and care of my clients... professional secretaries, skilled and discreet! Thanks again guys! From Joy

Office is nice. Staff are good. The only setback is you have to pay for parking and it’s quite far from the office. No very convenient for visitors.

I just visit and people is very nice ,easy access ,in and out

I LOVED THIS POST IMMACULATE PLACE VERY WONDERFUL ATMOSPHERE FOR A PERMANENT POST

Horrible team. Horrible management. Avoid at all cost!

Ladies at the front desk are super nice

Very knowledgeable staff.

Wonderful people!

Good

Parking is crazy