Regus - Houston - Willowbrook

Regus has had the worst customer service. I cancelled 2 days after setting the account. They advertise 24 virtual mailbox access. I even called to check. But when I went to this office. They said I would not have access after 5 pm. I am running a night time business. They refuse to cancel the contract and continue to bill me and try to charge my credit card. I have now after several attempts with Regus, had to dispute the charges with my credit card. I would not recommend them to any of my friends, family or co-workers.

There is a lack of accountability for failure to provide quality service. Be careful when ending your lease. You may suddenly have an influx of fees you did not agree to appear on your statement. You want be able to get a refund of your retainer until the final invoice is paid. They will hold your retainer hostage in order to get payment on fees you did not agree.Ultimately, I had to pay fees I did not agree to in order to get a portion of my refund back.

The office is always busy. Anytime i call for assistance, I always the automatic services. Plus, they will money off your credit card without your consent or permission. Hint: the card they money from was not the card on the account. Ive tried to really work with this Regus Company. ve always came in at the end og the stick. Never have I had an office company that was of this unprofessional, non responsive, underhanded. I was better off having an office at home- they ask you to pay over 100s of dollars to use the facility 2x a month??. You still have to pay for meeting rooms; although theyre suppose to be covered under the contract. Just so unsatisfied. #sadDay

Stay away from this place. I signed a virtual agreement for an office and was signed up for auto pay. The first month it worked with no problem the second month Regus did not charge my card I was waiting and nothing happened. I contacted the WILLBROOK center and they could not help. I contacted the Corporate office and they told me to call the local office. Today I went in and the manager of the center Larissa Stone told me I need to prove that the card didnt go thru on my end by getting something from my bank. Funny BECAUSE I USED THE SAME CARD THE SAME DAY TO MANUALLY PAY BILL ONLINE!! SO NOW IM CHARGED A LATE FEE THAT I CANT GET BACK. HOW CAN YOU GET CHARGED A LATE FEE ON AUTO PAY?! HOW?! REGUS IS UNETHICAL!

Larissa Stone is the apparent manager of this place. I have had nothing but issues since 2018 with billing and mail being rejected. After bringing this up to Larissa, I was told I will be taken care of. After months of waiting for a resolution, she will not even reply to my E-mails or take my calls. Very unprofessional.

Great office location.Clean space...with spacious lobby.Great customer service. 👌

As a small business owner, Regus has been a blessing! I am currently building my business client by client and needed a professional office space with a convienent location without a high price tag. In my search of locations I came across Regus- Willowbrook and was sold from the first introduction. The staff is fully equipped to meet all of my needs as a business owner from faxing, copying, IT, phone/mail service and full directory listing. The best part is, you only pay for what your business requires- at a highly reasonable rate! If you are a small business owner and are looking for professional office, at a great location, with a professional staff - stop in and visit with the Regus Willowbrook team. Youll be glad you did!

Always very clean and the people at the front desk are very nice and answer any questions you may have. Great location.

Working witth Regus Willowbrook Center, was the best decision we as a company did because the people are very friendly, kind, helpful and professional. I would recomend to any one to come and check Regus Willowbrook.

Nice, clean and professional environment!. Monique, George and the staff are always friendly and helpful.

Great location and atmosphere here. Everyone is friendly and helpful.

Office building with beautiful suites and the in house staff are fantastic

Great servoce they helped

Very clean!

Nice and clean

Great

Excellent experience