Principal Management Group of Houston

I have lived in Jamestown Colony, section one since 1988. My experience, especially with our PMG of Houston contact, Jaclyn Hale is horrible!No communication, no action, and very limited responses when there is a response. Two of our HOA meetings have been canceled almost back to back because of her incompetence.I have always paid my dues and application fee’s but I do not feel I am getting even the minimum of service for my/monies.For examples: I paid and correctly submitted an application for a new fence, that was October 28, 2024, today is January 15, 2025. Not even a response to date.I have a neighbor that is accumulating trash next door in their backyard higher than their fence, almost the length of the fence. These neighbors have not replaced their front, back, or side fences since Houston’s last storm, the accumulation of trash is clearly visible from the front facing street. Their back neighbor has a swimming pool that is open to the public, no protecting fence where my child could drown if not attended and wandering or even animals. These neighbors also have a large dead pine tree that is a safety concern leaning towards my property/residence. These neighbors potentially have a family member working for PMG of Houston that covers for them?Then I get a letter for material on the driveway for HOA approved construction at my home? Waste of resources and money.I filed a complaint with PMG of Houston, Jaclyn Hale December 28, 2024 about these neighborly concerns. As of today, January 15, 2025, no response, no resolution. At this time I would never recommend PMG of Houston or any service provided by them.

I live in Anderson Wood, TX 77070. Associa PMG is a nightmare. No one in the department seems to work, and no one responds. They try to force everyone to pay the HOA convenience fee through online payments, and if you send a check, they claim it takes 10 to 14 days to process—but in reality, they just don’t want to do their job. They intentionally delay cashing checks so they can charge late fees, even for checks sent over a month in advance. It’s absolutely ridiculous.

I give Rose Rodriguez a well-deserved 5 stars. As a former HOA board member, I can confidently say that working with her has been a true pleasure. Her professionalism, patience, and extensive knowledge make her an invaluable asset. Thank you, Rose!

I wish i could give them a negative rating ! Scam at its best. I called them minimum 50 times to pay my HOA fees as my account was locked. I sent them email and left voice messages but no one ever replied. Only 2 times they received my call and said they will let me know the update. But none called !!! This is the worst company you can deal with and surprisingly they are (supposedly) taking care of home !!!!!! I believe bunch of scammers have united to run this company and successfully doing it !

Penny Prothro with PMG is outstanding. She consistently delivers excellent customer service, and I trust her to address any concerns I have. She is highly responsive, incredibly knowledgeable, and always acts in the best interests of the association and HOA

5 stars goes to Ashley Williams, our community manager!!!! She has been an absolute pleasure to work with, continually amazes me with how well she juggles all of the things, and has been incredibly helpful in helping me navigate the ropes as HOA President of our community. By far the best manager I’ve had the pleasure of interacting with!!!!!

I’m giving 5 stars ⭐️ for Rose Rodriguez! No one really enjoys dealing with the HOA because it’s usually when something didn’t go as planned. But Rose is really patient and takes the time to explain and understands that people’s emotions are already inflated when they’re talking with management companies. It’s great to have someone like Rose on the other side of the phone when calling management companies!

Ashley has been our Community Property Manager for a short time and has been a major improvement over the previous manager. She has been very helpful and effective in getting things done and has also improved our communications with PMG.

Robyn Booker has been an amazing help! She is very organized and great at communicating with us! We have loved working with her!

Thank You, MahiahI wanted to take a moment to express my sincere gratitude and appreciation for your exceptional contributions. Your dedication, professionalism, and unwavering commitment to excellence have made a significant impact.Your ability to navigate challenges with clarity and precision is truly inspiring, and the positive energy you bring to every interaction fosters a sense of collaboration and trust that elevates everyone around you.Thank you for your hard work and the example you set.Warm regards,Shirnyl

The community director, Penny Prothro, was so pleasant to talk to. She made time to hear my concerns and made sure everyone was resolved.

My review is of our Management Rep. Ms. Rose Rodriguez. Not intended as a company review.Rose has been one of the high points of being a Board member of our HOA. She has been responsive, knowledgeable and helpful the entire time she has been with us. She is always available to assist and happy to do so. I have worked with many Management companies and their reps as a Real Estate Licensee in two States. Rose is at the top of my list and has my highest recommendation!.Randall Hough, President, HP Hoa

I’d like to thank Ashley Williams for all her help with us in the Meisterwood Subdivision, as our PMG Contact. To be honest our previous experience had not gone well, but since she has become our Contact/Mgr., it has been a definite step up. A 5 Star, please keep up the good work.

I am extremely disappointed with the lack of communication from the HOA management team. Despite multiple attempts to reach out via email and phone for over a month, I have not received any response from the community manager Tiffany nor from Alicia, whom I was directed to by the corporate office. My last email was sent on 10/10/24 I have yet to hear back.We transitioned to your company a few months ago, expecting an improved level of service and responsiveness. Unfortunately, this has not been the case. The previous company, despite their flaws, was at least responsive to emails and other forms of communication. The lack of communication from your end is not only concerning but also unprofessional.Additionally, there has not been an HOA meeting since your company took over, which is an important aspect of maintaining transparency and communication with homeowners. The community deserves better, and I hope that this situation can be rectified promptly.Please address these concerns as soon as possible and provide an update regarding when we can expect a response and the scheduling of the next HOA meeting.Thank you for your attention to this matter.Unfortunately, since I couldn’t get a response on email, hopefully I can get one since it’s on google.

We havent worked with Ashley very long, but so far she has done a fine job with regard to our HOA. She is much improvement over our previous Manager.

Asocia Property Management has been one of the most difficult companies I have ever dealt with. They are quick to issue violation letters and charge certified letter fees, including title search fees, without first informing me through certified correspondence about the title search. When I requested a certified, dated letter regarding the title search prior to the fee being applied, they were unable to provide it. Also unable to provide the “title search” that I have requested to see since I was forcefully made to pay for it.The company is extremely unresponsive. Each time I call, I’m placed on hold for over 30 minutes just to speak to someone about addressing a violation. On one occasion, I even received a violation for an issue that was my neighbor’s violation. Although I reported the mistake and was told it would be corrected, months later, the violation was still on my account when I followed up.Furthermore, Ceola, who is supposed to be managing these concerns, does not return calls or respond to emails promptly. It typically takes 4-5 days to get a response. While I understand busy schedules, even a simple acknowledgment or timely reply to an email seems too much to expect.HOAs should avoid this management company. I’m not sure how they maintain a 4.0-star review when so many reviews I’ve seen are negative, with numerous 1-star ratings.

Their system was down and when I called to pay for association fee they couldnt find my home address in their system because the association company was changed. pmg is the worst association company in the world. I can name 4 or 5 people worked their that give wrong information but unfortunately they fired them and new people came. I wish I had the team members name, they are bad people as Board team members. They forced to pay $1200 on top of the associations fee which was paid but their system was down. Bad company they are horrible people, if I had time I would sue them.

Belinda Miller was amazing, Helped me through the whole process to get my deck addition approved. Defiantly the best experience I have ever had with Management company.

Mahiah Kajos is exceptional at her job! She made sure to take the time to meet allof my needs and didn’t make me feel like a burden whatsoever. She provides keen attention to detail and gets the job done right. If you need any assistance whatsoever, do not hesitate to reach out to her. Mahiah will go above and beyond for you as well!

Let me start with I already wrote you guys at [email protected] and havent received a response either. Its a canned response and another delay tactic?So interesting to see others are complaining about the overall response (or lack thereof) received from PMG of Houston. No call backs, no response to email, certified mail or phone calls. I been attempting to meet with my community Board of Directors to resolve a disputed escrow charge for which PMG charged at escrow but not identified on the management certificate. If you want to wait six, seven or more months to get a clear answer to specific questions or the complete blocking of a dispute meeting; go with these folks, their abundant lack of service is award winning. Penny...Albina, award winning community managers, I am nominating you both for the worst customer service award! Yall deserve it.

This is the worst management company by far. We called principal management group to pay our annual HOA dues only to find out they don’t accept payment. I was told I needed to create an account on TownSq. Why is it they are requesting this annual fee and yet cannot accept payment.Seems like this management company is just out to nickel and dime every home owner it can. When they send out violation letters they are not sending them as regular mail. They are sending them out as certified letters charging the homeowner this $20 fee. For every single corresponds they are mailing you. Doesn’t a certified letter cost around $5.00? Don’t you forget that $25.00 handling fee.We have had other management company’s manage our Anderson woods neighborhood and this company is just out to take your money one letter at a time. There have been a massive amount of complaints with this management company sending out violations for the smallest things like window blinds being broken. I’m sure these were to “Protect my property value”The front desk lady Kristie will hang up on you if questions your asking her are to difficult for her brain to answer.And the manager of our neighborhood Ceola is doing everything but managing. She is a very difficult person to reach. And fails to answer questions on why she took your money and where in writing states the action she took was really required.I do understand how this company is still in business, cause Ceola is killing it with the certified letters, the handling fee’s and the interest charges. And I’m sure that our Anderson woods Board of directors are getting their cut also. Win win for the HOA BOD and HOA managing company. I’m sure their closed door meets are just about how can we make more money off the Homeowners.

One of the worst businesses I have ever had to deal with. Unfortunately this is who my HOA decided to use recently. I have had to file a BBB report due to the issues I have been having for over 5 months. They do not answer the phone, it took me forever to speak to the right person because I was directed to the wrong property manager a few times, and even supervisors are nonresponsive. I have been requesting a meeting with a member of my HOA board for over two months due to issues with this management company and have yet to have a response. I do not wish this property management company on anyone!

Had a great collaboration with Ms. Belinda Miller while getting approval for the architectural changes to our backyard. Though the process took longer, Ms. Belinda was very prompt to respond to all our queries. Thank you for all the help.

My house is in the community managed by the Robindale Creek HOA which is under PMGH. We have had so many issues without any resolution and no responses from the property manager (no email responses, no phone calls answered). The fences are down and have not been repaired, which is the responsibility of the HOA, the water bills keep getting these fees that make no sense, but no one will answer the phone or emails!!! Its ridiculous. The property manager Christina never responded. Same for the pen before her, and the one before that.

As a Home Owner and a former Board Member, Lisa was always available, firm, quick to respond and resolve issues... Being in the same HOA for 22 years, PMG has been the most efficient management company to date!

I give 5 stars to Mahiah! She is always so helpful with everything weve ever needed from her since 2017. Hands down the best part of our POA.

I would like to thank Albina Sifuentes, our Comunity Association Manager at Granger Pines. She is very approachable and easy to communicate with. She is on top of any issues regarding the HOA. Thanks Albina..!!!

PMG of Houston has provided me with great customer over the last year of me living in the Vanbrooke HOA. Ms. Belinda Miller responds timely and consider all aspects when it comes to the homeowner. 5 star service! Thanks!

Mahaih Kajos has been a dream to work with. Any questions or concerns that I have had she puts my mind at ease and answers them quickly. Managing an HOA is a thankless job, but she excels at it and I have nothing but positive things to say. I can only hope that any new manager/management that I may need or run across, does as good as job as Mahiah.

This is a BASIC improvements of concrete in my property, Belinda Miller helps me to understand rules so I can understand what can be done, she has been very responsible on her job.Unfortunately, Belinda is not the one who makes the decision, the decision is made by The Committee, which is THE WORST of communications skills, I mean with this that is not that they have POOR COMMUNICATION, NO, its WORST than that, it looks like they havent refer to me every time they send an email for my application with NO INFORMATION, with NO QUESTIONS, its something that just can be understood by someone who reads the emails because if I explain it here you wont understand.I have ONE MONTH waiting for their approval, and they just dont have any days to review, they dont have anyone above to be proactive and solve every homeowners needs.Definitely, this team called The Committee who are the responsible to review the applications submitted, needs a HUGE TRAINING SESSIONS, or just replace the whole team for a competent one. 100%.Im impressed that this is still a problem, because now that I can read other reviews in here, you can see that the problem has been there for a while and still with the same communication problems.Something upper management needs to pay attention for the good of the homeowners that depend on them to improve anything on our properties.

Mills Pointe joined Associa Mgmt. In June 2024 so far so good. Ashley Williams is our HOA Mgr. and she is knowledgeable, helpful and gives us HOA mgmt. advice when it is needed to help guide us to making the best decisions. I look forward to 2025 to see what Associa does for our issues in Mills Pointe. Regards, A.Palmer

If you enjoy constant headache, this company will give you one. Lack of communication, need to chase them down, delaying paying contractor bills… to name a fewDon’t do it.

The HOA is so nice and friendly especially Mahiah Kajos she was so helpful with information about the property and answering any questions we had regarding our passes, lagoon access, and gym access. I love it here!!! 😊

I have lived in Windsor Lakes for 20 years. Our Property Manager, Kim Gonzalez, has been very attentive to our resident’s needs. When I had an emergency and a large tree fell on my house, she immediately directed me to the help that I needed. She has also responded very quickly to some property issues that came up for me. She handled everything in a very professional, yet personable, way. Kim is definitely an asset to our community!

Ive contacted the office of PMG on three occasions dating back to 4 months ago about the outdoor upkeep of my neighbors home. Rather or not they have attempted to contact my neighbors about the matter, is questionable. I can only say there has been no change. If someone from the PMG company is assigned to cover our neighbor and notate violations, they would have discovered the issue of which I have called about long ago.

We have worked very closely with Belinda Miller at PMG. She has been more than helpful. She explained the approval process for putting a storage building on our property to the letter. As we continue to improve our property we look forward to working with Belinda again.

Yolandas professional talents place her among all-star professionals who possess the rare qualities of knowledge, compassion, and a result oriented approach that achieves a win-win situation.Patrick Nwosu

I had to submit an application to our HOA for approval to get our roof replaced. The person assisting me with the request was Belinda Miller. She was extremely helpful in assisting me and also was very prompt to respond to any questions I had. I have been very pleased with her help as this is the 2nd time shes assisted me.

As a new resident in a HOA community I was unfamiliar with submitting a request for paint alterations on my home. Belinda Miller was quick to respond to my emails, questions and helped me through the process of submitting my request. Thanks for the professionalism!

Recently bought house in Splendora. To get pool access fob I suppose to drive in Houston downtown for 1 hours and provide money order on 25 buck. Why they cant send it by mail? Manager we would love to help you with your concerns. But all help is just email, which not answering the questions fully and if you wanna change something go on hoa meeting with homeowners, which is once in the year!!! Thats ridiculous.

Angela is amazing. She responds quickly and I get my answers.

We’ve been using this management company for a few years and they started out as a 1 star but then enters Valerie where she did a complete turnaround. She then added Kim to our team and she is hands down a A+ Manager. The two of them have turnaround our community and we are so thankful for them. They are quick to answer questions and very knowledgeable. Dynamic Duo. I love the direction the company is heading.

Recently I sent a request to TownSQ to upgrade my wood fence. Thanks to helps from Ms. Belinda Miller, I was able to complete my home improvement application and received the approval of TownSQ within 2 weeks. Ms. Miller was nice and kind when she explained to me the aspects of regulations/requirements from the the government document. In addition, she walked me to the procedure to register and make payment online. Her technical skill is excellent. Her work is professional and efficiently.

Belinda is the best!!!! She Helped me navigate all the necessary items needed to get my project approved for our home. Belinda was with me every step of the way and worked with me to get the committee what they needed in order to get Approved. Make sure you reach out to Belinda as she is super awesome in working with homeowners and the committee. She works diligently and makes sure to get a win-win situation for everyone. Thank you Belinda. Without you, this will not have been possible.

I have been furnishing landscaping, playground maintenance and steel fencing to many management companies in the Houston area for over 20 years and I found PMG to be most professional and extremely responsive to vendor needs in getting projects completed in a timely fashion. Additionally managers such as Aquila T. developed strong partnerships with my personnel to accomplish the many projects we performed for their locations.Of course her involvement and buy in to my projects got my invoicing completed and paid quickly. I would give this company a 5 star rating with particular credit to Ms. Aquila.

I’ve had the pleasure of working with Belinda Miller on 2 different requests. She was quick to respond to all of my emails and was super knowledgeable. She made all of my approval processes seamless!

Nobody likes the hassle of fighting with the HOA to get a project done. However, Belinda Miller made it extremely easy on me and am very thankful for her help!

Our current HOA manager in Spring Crossing Section 1 in, Spring, TX is Valerie Fisher. Im telling yall right now that the reason we are with and intend to stay with PMG is because we have Valerie. There are a lot of management companies to choose from out there but her leadership in our small, mainly first time home owner, community is the only way we will survive as a financially solvent HOA. We have had other PMG reps before but none like her. We need the strong, no hesitation guidance that she is currently providing us. Without that I see a bleak future for our community. Thank you Valerie for your dedication to what you do for us in Spring Crossing and I am sure other communities. Robert W

Mahiah is the best community manager! She promptly addressed my concerns, is always kind, and helpful!

I wanted to take a few minutes to show appreciation to a specific person and the team she works with. A little about the situation, I wanted to get solar put on my house. The solar company took care of everything, including communicating with the HOA. Apparently there was some missing information that the HOA needed, but the solar panels were installed anyway. Fast forward about a year and half and I get a denial for my project. HOA apologized for the delay in the denial, but apparently there was a problem with their system, so I didnt get notified. I contacted Belinda Miller who is the one in charge of projects like that. I told her the panels were already on the house and working for over a year. Instead of giving me a hard time because the panels were on there without approval, I was able to get the situation resolved with no pressure from HOA. I took six months for me to get the information I needed from the solar company, and not once did Belinda contact me asking for a status update, nor did I get letters stating that I was in violation and possibly going to get fined. They waited patiently for me to provide them what was needed, and when I finally did, It was approved for me in about day. Thank you Belinda and team, really appreciative of your help and understanding!!!

Associa P.M.G. is a wonderful management company. With skillfull managers like Ashley Williams making home owners happy and making communities better.🌞

We’ve had difficulty with rotating Property Managers at our neighborhood. Some of that was due to managers not being effective, and the last one left the company. The reason for my relatively good rating is that there is one thing that has been consistent throughout. PMG’s Admin Assistant, Albina Sifuentes, has always been there and has always been very responsive and helpful. Without her there, my rating would have been much lower. Whenever I need action on something, I can always count on her to handle things and I am very appreciative of that.

Belinda Millers excellence in customer service and satisfaction; was nothing short of AMAZING! Her professionalism, exceptional communication and attention to detail make things easy when working with our HOA community management in Marvida.

PMGs Operations Manager Aquila Tyson, has always been very responsive and thorough, whenever I need a status update on anything. I can always count on her to get information back in a timely manner. I would recommend that anyone looking for a good property manager, to give her the opportunity to make a difference in your community.

Mahiah Kajos is so helpful! Fast to answer her phone, emails, and is always kind!

Penny prothro always provides an excellent customer service experience. She is the best in the business. Give her the opportunity to improve the efficiency of your properties. I have enjoyed working with their experienced team of professionals .

I purchased my new home about one year ago and I have worked with Belinda for multiple projects around the house that needed HOA approval. She personally walked me through the process for each project showed me the requirements in the HOA builder guidelines that helped get everything approved very quickly. Without her great costumer service I could see this being a much more difficult process.

We have had a great experience with our newest community manager Valerie Fisher. She is great with overall communication. The new team at PMG Houston has been very supportive with our HOA board. I would strongly recommend.

Mahiah Kajos is very helpful and always very quick to respond! She is always polite and respectful!

Belinda Miller has been exceptionally patient and professional with me throughout the HOA approval process, reassuring me every step of the way. I look forward on working with her on future projects. Thank you so much.

I cannot thank Mahiah Kajos enough for a job well done. I will definitely seek her out the next time that I need help!

I have damage from Hurricane Beryl and Henry Williams, our HOA manager, has not returned MULTIPLE phone calls. This company is a joke, and I hope they get sued into oblivion.

Kim Gonzalez is a great general manager for our community! She always has a positive attitude and a smile. She has a can do attitude and is always helpful dealing with us in our over 55 neighborhood!

My gate code stopped working over a month ago. I have been calling and emailing with no response. I don’t understand, It is not that difficult to give me a new code or give me the general code.

Ill give my 5 starts to Angela Williams, she is supportive and always responds timely to my request with the right solution!

UPDATE - 06/28/23No one ever called after request for me to provide my contact information that I provided many months ago. Y’all just take homeowners money and provide little to no service. Or tell us what y’all think we want to hear. It is devastating how our subdivision has been treated. Huge mistake going with PMG!!Per your request, I emailed my contact information two months ago and have heard from no one. PMG is a constant disappointment.

Belinda Miller guide me to the process how it works to submit paperwork for my project in my house concrete patio, she was very professional very helpful and friendly.Great customer service.Thank you Belinda Miller.

I have lived in my neighborhood (Woodmark) for over 10 years and have seen property managers come and go. I also served on my neighborhood ARC Committee and Board of Directors, so I have worked closely with the management that PMG Associa has provided. Every management relationship seemed status quo….until Valerie Fisher was assigned to our HOA after our property manager left to move closer to her family.When Valerie Fisher came on board, I could tell this lady knew her stuff. She hit the ground running and I was absolutely amazed how easy it was to communicate with her. When I had a question, she answered it immediately and if she didn’t know the answer, she found it within minutes. Her experience and knowledge are truly an asset to any community.When we had unruly board members, Valerie went out of her way to call them and resolve the issue….immediately. Her ability to deter a divisive situation is a true gift. I have seen very few property managers show as much interest as Valerie has. In fact, when PMG promoted her and assigned us a new manager, we asked if we could have her back!If PMG Associa continues to set the high standards we have seen in Valerie Fisher, this property management company will surely shine above the rest.

Constant water issues/pumbing issues and this Property Management Group does nothing to help. Neighbors experience sewage water as well and our other neighbors across from us complain of dirty water. The typical response is that, well unfortunately, this property has an old plumbing system and well, we just have to deal with it. REALLY??? Thats what we pay for? We pay for what....for unlivable conditions to a basic human right, and lack of clean water and a dirty home? By the way, we are responsible to incur all costs when it comes to the damage of our property. Weve recently been flooded with sewage water and all floors have been gutted (on our penny) and now weve had to stay elsewhere. 5th time this month our unit clogs up. NOTHING IS BEING DONE TO PREVENT THIS.

I want to say Thank you to Ms. Valerie Fisher on the behalf of Spring Crossing Community for working so diligently with the HOA Board to get the ball rolling and going over and beyond helping getting homeowners accounts current. love the continued efforts you’ve displayed I’m greatly appreciative for getting the extra help we needed to jumpstart our Journey. You’re the greatest Valerie Fisher ever, especially tending to help getting the fence started to help close in our community! 🙏🏽😇💖🎉

Thank you Belinda Miller for great customer service and for genuinely taking care of our needs!

Martina sperbeck receptionistShe made my day!!! She understood my frustration which relates HOA fee payments. Online didn’t work and mail didn’t deliver to PO Box in Dallas.She definitely helped me to pay HOA fee and guided me kindly to pay next payment of HOA fee.This is my first impression that Bellerive HOA management helps me with sincere understanding. Thank to her and God bless her kind heart.

Ashley is great to work with and I look forward to doing more business together.

Outstanding customer service by Ms. Belinda Miller with Associa Principal Management Group of Houston! She took the time to thoroughly answer my questions and was very helpful and gracious as it was my first time going through a HOA approval process. Many thanks, Ms. Miller!!Jim L. Smith

I have been trying to get my pool passes for 4-6 weeks with no luck, they are ruining my families summer. These people cant even manage to communicate via email effectively, each email I send they act like its the first time they have interacted with me.

I had heard some horror stories and went into getting my patio done with a bit of a guard up but Belinda Miller really was patient and helped me through the entire process.

Rose has always been extremely helpful and very knowledgeable. Kudos to her!!

Mrs. Belinda Miller from the management Group was excelent on her service. The request and review was done very smooth and prompt. I am very pleased with the service.

They say all the right things to get your associations contract. Buyer beware. Neglect and rude in communications. So much neglect. They care about $$$ not your home values.

I recently requested an architectural review with my POA and I wanted to take a moment to express my gratitude for the incredible experience with Belinda. She was prompt with emails, professional and went above and beyond to ensure that I had proper documentation and accurate measurements. I was clueless about the step by step review process; however, Belinda was incredibly friendly and helpful. I would definitely recommend her for assistance with home improvements.

It’s been a pleasure having Penny as our community manager. She is very helpful and does what’s in the best interest of the community.I would definitely recommend her for exceptional customer service!

Mahiah has helped us out greatly with getting familiar with the area and what we needed to do since we just recently moved

Ms Belinda Miller has been such a huge help with guidance on our first ACC application including prompt responses to our questions. She definitely cares about us in our community.

Belinda was incredible responsive and helpful during my request for archtechture request.

It was a pleasure working with Belinda. She was courteous, knowledgeable, and promptly returned messages and did everything on her part to make sure that my project was approved. As a new homeowner in my subdivision, I did have some frustrations with the length of time that it took to get the approval, as we kept going back-and-forth because there are not clear enough guidelines as to what is needed in a situation. Having said that, during almost 2 months of this she patiently supported me as a homeowner. For that I am very grateful!

They have board of director election where I am in the list of a fully qualified candidate, but in PROXY/ABSENTEE BALLOT – 2023 ANNUAL MEETING OF MEMBERS ballot my name is not listed.In most of announcements my name is not referred in candidates list.They also refused to provide me list of all voters and asked to contact home to home but access to homes and building is not provided.It looks they are playing games and not managing democratic election

I live in a PMG / Associa managed condo complex where I am an owner and am happy with their management. Open, accessible, and easy to work with, while the community property and amenities are well maintained. Any questions or issues are quickly addressed. I want to give special thanks to Amy, who is the Community Manager for my community and is an embodiment of excellent service.

Big shout out to Belinda Miller of the Principle Management Group. She assisted us with processing paperwork and getting timely approval of our pool construction plans. Thanks for always responding promptly to emails from me and the pool company. Your customer service skills are exemplary. Thanks for all of your assistance.

Its been a pleasure working with Valerie and PMG and communication has been easy. very involved with their communities and vendors and highly impressed with their operation.

Yolanda is very efficiently processing homeowner ‘s request.

Terrible service, bad board members, and overall greedy people who want to take people’s hard earned money. Defund this business

I have made three applications for improvements. Belinda Miller has been very helpful and patient with me. The process has been handle proficiently and timely each time. If it were not for Belinda Miller…I would not have been able to accomplish this as I have very little experience submitting such a request!

We used this company for years. It was never great but never awful until we turned all of our management services over to them. They charged double the contracted rates, paid bills late causing us to incur late fees and ruin our credit and reputation with our creditors. They mishandled the invoicing and collections of the annual dues. They double paid invoices. It is hard to believe how badly they messed up our books in only 5 months. And they won’t refund any money they just took out of our bank accounts. I would NEVER trust them again. I highly recommend you look elsewhere for your property management services.

Valerie has been managing our board and helping our community a lot in solving a lot of issues. Great HOA

I have been living in my neighborhood for 10 years and Belinda Miller has always been very helpful for our project needs and is very responsive.

Yolanda has been of great help! So quick to responses as well!

There are a bunch of jokers and fraudsters running this HOA.When I called them to inquire about a charge on my account, they told me it was due to certified mail. My response was that we did not receive any certified email, and I requested that they send me a receipt from USPS. However, they said we do not provide receipts.Why did you send me a certified email when you could have sent me a regular email? How does this work? Is this a new business model? Its time to stop harassing the residents here.

Jay Fuller & Valerie Fisher are appreciated in Stonefield Terrace Community. Having them on our team is a remarkable advantage for our Board of Directors. They handle all of the details with incredible precision & make our jobs easier..

1 star is actually too much, Amy Ballard is far from professional and a good example of how this place needs a face lift starting with her. I have asked her (Community Association Manager) for keys/code to gain access to laundry area/pool area years ago when my husband and I purchased this unit. Now, I would like to be able to show the laundry room to a potential buyer. Her passive aggressive response was they dont give keys to realtors. What about me I am the owner????????... I am sure you can verify that!!! I did not ask her to give, fax, mail distribute any keys to a realtor.. I need the keys!!!!!!! I can pass these keys, the code over to new owner..I have also informed her of a termite issue, instead of her wanting to see the report .. her response via voice mail, was there is no issue... this woman has exercised zero professionalism and 100% work avoidance... I reached out to her to have common hall way area maintained, cause it smells like a place for dogs to defecate. Informed united for sale, to ensure a pleasant experience for potential buyers, had Green Leaf Maid service to clean.this does not take a PHD or Masters to resolve... looking for resolution will reach out to this lady via phone again today

We are former condominium owners at Stone Creek, Alden Bridge, The Woodlands. Texas. The HOA for the community is PMG with PMG contacts being Penny Prothro and Wendy Chaires. We sold our unit on 25-August-2023. Despite no longer being property owners, PMG withdrew the HOA fee from our checking account approximately 5-Sep-2023. The refund amount is not in dispute. However, we have asked on at least three occasions when the refund will be paid and the form of payment. To date, 7 weeks after the withdrawal, PMG has not informed us of a path forward for the refund.

Felicia is so happy and friendly all the time! I have asked her questions in person and over the phone several times and she has been very helpful with answering them. She is able to multitask very well and on both occasions I went to her office she politely split her attention between myself another resident waiting, or resident on the phone. All of our problems were resolved in a timely manner so no one (myself, other resident, phone resident) had to wait very long! I have been very pleased with Felicia and love her bubbly personality!!

Belinda was great in quick responses to answers to our questions on the HOA construction application for approval and we didn’t have to wait long at all! Thanks a million Belinda! It was a pleasure to have dealt with you through this process! We are looking forward to our project getting started and finished so we can enjoy it! 😊

I’m so pleased with the way things were handled. Although you don’t manage my subdivision anymore, Lisa Mushinski went above and beyond her job duties. She was able to get exactly what I’ve been trying to receive for a week now. Thank you for caring about the needs of others. Your actions make you stand out as an extraordinary employee. Don’t ever change.

PMG handles homeowner association for my community. Ashley Howard is our point of contact and Im wondering how she still has a job. She is one of THE WORST representatives Ive ever encountered. Ive been emailing her for years with responses far and few in-between. My issue would not have been resolved if I hadnt taken drastic measures on my own. I thought that I would see more negative reviews but I guess one bad apple didnt spoil this bunch. PMG dont take my word for it follow up with clients that Ashley Howard is assigned to and ask about their level of satisfaction.

Principal management helped me to get approval on roof replacement of my home. my heartfelt thanks to Belinda Miller, was very courteous, dedicated, professional and acted swiftly to obtain the approval required in very short time. Exceptional quality service. During this pandemic, it is very difficult to get any thing done in time. this was a great experience and appreciate the timely help.

Ashley has been fantastic for us here in Mills Pointe!

I totally love the wonderful customer service that I receive from Jessica Maldonado. She is always so helpful and very responsive to me and my companies needs at all times. She is a real asset to your company and I can say she is a real pleasure to work with. She goes above and beyond most employees that I have encountered.

Belinda was extremely helpful and made the approval process for our patio construction quick and easy. She responded to all emails promptly and was very professional. I expected the approval process to take several weeks but it only took a couple days once all the information was submitted.

We had an emergency and Belinda Miller was extremely helpful in facilitating the approvals we needed in order to fix the issue. She was very responsive, efficient, and we are so grateful to have worked with her. I highly recommend contacting her if you ever have an issue! Thank you Belinda!!

I made several attempts to reach out to the site managers for my development, Yvonne Rodriguez and Memone Bailey, to address an issue I am having with Best Trash. Neither Yvonne nor Memone could be bothered to pick up their phones all week, return voicemails, or respond to pages from support staff. It is literally a joke how high and mighty these people think they are. I am not sure what business practices Associa Property Management thinks they engage in, but I can assure you that attending to the needs of residents, who are forced to pay their exorbitant fees each and every year, is not a priority whatsoever for these unnecessarily arrogant, negligent, and irresponsible managers.

I give my experience with the Office Manager (Felicia Legier) a very good rating. She was very professional with handling my service request. She kept me informed with the progress of repairs that were being done. I have been a Sterling Lakes resident since 2012, and I really appreciate the way she handled my request.

Belinda Miller is very professional, she helped me to get permission to build an in ground pool and spa in our back yard. She responded to my emails promptly and we get the approval in a week. Thank you for being this great and keep up the good work. Thank you Belinda.

PMG/ Associa is charging me $35 saying my 2022 HOA payment was returned for nsf. My bank statements proved that is a lie. Now they have attached the amount to my 2023 dues. I am not paying for something I dont owe. We have no board since I moved here in 2022. Some shady stuff going on. I live in Spring Crossing subdivision mishandled by Associa/PMG. I will not be paying something I do not owe!Brenda Derrick, proud homeowner.

I have emailing back and forth with this company since 12/30/22 with no resolution. Dallas does not even reply back to my emails and he is the manager. I have requested multiple times that Dallas contact me directly which has not happen. They do nothing for Home Owners except take your money. I do not recommend this company. Avoid this HOA company.

Belinda, got me an ACC Application to replace my roof approved in one day! Super fast with responses! A+

I gave 5star to Maria Garza for her support and service for us

Belinda Miller was TOP SHELF (10s++++) in working with me on my first submission for a home landscaping project. There wasnt a question she didnt have the answer for me so when I turned in my paperwork for our landscaping project there were no further delays. Belinda was very prompt with her responses back to me. Thanks Belinda Miller for your great assistance and the Sterling Lakes HOA team for their project approval.

Update: It has now been 22 months since my request for a repair and still no action. After a very unprofession email, I was a Karen and emailed the managers supervisor. Did not get a response, and am now waiting on her supervisor to see why they can get away with such poor management.They ask for a review in all their emails, they will get a review. They are completely unresponsive. I asked for a repair six months ago. Three months later, I checked in again. Another three months later, I check in again, my repair is still not done. In years past, they have refused to enforce community regulations.

I worked with Robin Gard, the association manager to resolve some account issues for an Estate in Summerhill. Robin was very professional and thoughtful to address all the details and follow up until everything was cleared up. Her board was very responsive, but it can help if the managers have some more authority to clear up minor fees and charges to avoid delays in settling accounts. Just a suggestion to help others in the future.Thanks to Robin for a job well done!

Ive had the pleasure of dealing with Belinda Miller on different modifications on my home in Miramesa. I have always found her a knowledgable, friendly source of information and assistance when preparing my project applications. Thanks for the help, Belinda! Keep up the great work!

While this group has been onsite, they have been through at least 3 managers, they don’t communicate well and the property is in shambles. They don’t guide the board on best practices and carry the water for an inept board… buyer beware as several reviews have stated…

It was nice dealing with Belinda Miller. She responded to all my emails and gave guidance and guidelines on everything I was requesting. I really appreciate her customer service and professionalism.

I cant say enough about Ms. Miller. Belinda is the three Ps. Professional, polite and patient. I have heard scary things about the HOA, but my experience with Belinda exceeded all my expectations. She kindly walked me through the application process to build a pool. She was patient and took extra time to make sure that all of my paperwork was in order to be approved. The entire process was stress free, and I am so happy. I am glad that she is part of the HOA, and I look forward to working with her again in the future! If you are reading this Belinda.... YOU ROCK!

Robin Gard is amazing, I absolutely love working with her!! Other incredible property managers include Amy Ballard, Shannon Abernathy, Maggie McKay, Shannon Lewis, and Rose Rodriguez (just to name a few). They are on top of their game and are a joy to work with. I highly recommend PMG and the amazing property managers that work here.

Poor service. The property manager Amy seems like she would be a better fit as a repo agent or a debt collector.I’ve never had to chase someone so much to get something they’re supposed to do as part of their job. Whatever you do, pray you don’t have to come across people like this company in your life.A picture attached of my roof (THERE’S actually a hole). This is after 6 months of requests. No accountability

Belinda Miller is a great professional, it was a pleasure to interact with her during my Patio approval process.

I want to take a moment to recognize Belinda Miller with the PMG group. She is so helpful assisting us with all of our questions regarding the approval process to get our home improvement projects approved. I must have bombarded her with a 100 questions over the last few months and she has always gone above and beyond to answer me and provide me with all the answers we need. Her professionalism and patience is greatly appreciated. Thank you again for all your help Belinda!

I currently rent a property at Braeswood Park Condominiums and the owner of my unit lives out of state. I lost my key to the mailbox, and after a very chilly interaction with our mail delivery person, the owner recommended that I go speak to the management group. I was hesitant, but went anyway. Amy was in the office that day, and she was fantastic. She spent almost an hour with me calling the post office and working with Rocky, the community maintenance man, to resolve the issue and figure out how to replace the lock and key and get me my mail. She also made sure that all of my information was up to date and I received a parking sticker. I feel more comfortable knowing that Amy and Rocky are looking out for me, and more than willing to help. I could not have asked for a better experience.

Belinda is awesome. She took care of my request super-fast while making sure I was fulfilling the requirements.

Amy Ballard has recently taken over our account, which is a large housing community(approx 1500 homes) and is working extremely hard to get things in order and keep our residents happy! She is extremely pleasant to work with, very responsive and hard worker! We are so happy to have her on our account!

I am a Unit owner at Braeswood Park Condominiums. I want to commend Amy Ballard on the awesome job she is doing at this property. The Community is improving and getting the care it needs. Any time I have had an issue at my unit that needed resolved Amy has been on top of it for me.... and now, as I am selling my Unit and moving on to the next chapter in my life, I have had many questions about the process of selling my Unit. Amy has been awesome! She is always there to answer questions, give direction on who I may be able to call for answers and if she doesnt know she always gets back with me as soon as she has updates and information. Amy, thank you so much for making my experience at Braeswood Park a great one.Sincerely, Kelli M

Today I had to activate my gate and gym access and I thought it would take a long time so I tried to do it early, but once I got there Felicia Legier worked with us to quickly and efficiently without sacrificing any detail. And she had such a nice personality and held so much patience despite all the questions we kept asking her. Overall it was such an amazing experience working her.

Thank Felicia for following up with me on these different issues and helping to resolve them in a timely and positive manner. Ive never had anyone affiliated with the Sterling Lakes management keep there word on any resolutions to my issues. Being that you deal with so many different personalities i commend you on dealing with mine by remaining positive and enlightening me on a better way in seeking resolution. Having said that i want to apologize for my negative approach in the beginning because Ive seen managers cime and go but i hope you remain serving our community for decades ti come.

Shout out to Penny Prothro for her quick and thorough reply and for being patient and understanding with me. Im glad to have you helping us at the Granger Pines community!

We love Shannon Lewis, our community manager. She is consistent with her customer service and pays attention to our property. If she sees something while observing our community, she will notify the board and her response is timely. I can contact her day, night or weekends and she will respond. We are glad to have Shannon as our community manager!

April Gischel, of Kendal Lakes Home Owners Association, has been a person I can take my concerns too. She cares deeply about our community and really listens to you. She is fair and reasonable and I am very grateful she is in charge. She respects others and I trust her.Sincerely,Laura And Eddie

We are new homeowners in the Stone Gate community and we started the process to get permission to build a cover patio in our back yard with Belinda Miller and she made our process easy to understand and they got everything approved in less than a week. Excellent service and answered all our questions and concerns.

August 18, 2020 I submitted an application to my HOA to add a patio to my home. I was unsure of what I needed to do in order to obtain an approval so I contacted the HOA. I was blessed to speak with Belinda Miller. Belinda explained the process and instructed me what I needed to do next. She was such a Blessing to me through the entire process! Belinda is very caring, patient, and kind.... as well as knowledgeable of her job, qualities you rarely see anymore!!I really appreciate you Belinda, for the kindness you have shown me; I pray God gives you the desires of your heart and make all your plans succeed!!!!.

The townhome I used to live at is managed by this company and despite charging me $220 to close the account ( which is absolutely not standard practice ) my account was not closed and I was charged $330 in HOA fees even though I no longer live there. I have sent emails to three different managers, and called countless times. The only person I was ever able to get ahold of promised to send my concerns to the appropriate people and I never heard from them again. Any other time I get a voicemail box and no call back. Havent heard back about properly closing my account, havent heard back about refunding the money that was wrongfully taken from my account, and havent heard an explanation why this is the only management group in Houston that charges such a high fee to close an account in good standing.UPDATE: Finally got a hold of the appropriate person, my account closed, and was told a refund check was being sent. Emailed the correct address for the check on July 18th and still have not received it over three weeks later. Back to sending multiple emails that dont get answered, not having my calls returned, and feeling incredibly disgusted with the lack of decency shown by this company. Please do not use this management group for anything unless you wont miss the hundreds of dollars they steal from you.UPDATE: Money stolen from account July 6thRefund check sent on August 15th ( according to management )Check has still not been received by September 6th.

Shannon Lewis, Property Manager hasn’t had an opportunity to resolve my issue yet but gets 5 stars for responding so quickly to my email. She acknowledged receipt and told me what the next steps were and provided me with a timeframe of when she would have an answer for me. Outstanding resident services!

Recently moved into a PMG development and cant get any answers to questions I have about my individual statement and my neighbors havent been able to get answers about our community. I emailed the address your team shares in reply to all bad reviews. Ive called and requested a callback. No callback. After holding for an hour, I eventually spoke to someone who gave me very wrong answers. If yall have time to try and put a lien on my house, yall have time to answer resident questions. Please search your inbox and get back to me when you can!

Belinda Miller, Code Enforcement Specialist is the person allowing me to give the rating that I did for this company. I had some concerns and she went above & beyond to be sure my concerns were taken care of. She responded to my MANY emails with a pleasant attitude and a very big can do spirit. It is people like her that provide the definition of EXCELLENT customer service. Thank you, Belinda!!! Your efforts & assistance are truly, truly appreciated!!!

Absolute disaster of a management these people are. They took more than 3 months to approve a simple solar installation package. Then they without sending me a statement or bill all on a sudden sent a certified letter charging me late fees, interest and a fee for the letter itself. I kept asking around and no one was able to help with these scammy fees. You must send a bill before charging extras. They are claiming I should somehow know about the bill and my balance from the closing documents? Really? I am a realtor and thats far from truth. Well, I am stuck with this joke of a company I guess.

Making that financial decision to purchase a pool is not easy, especially the details needed for getting all the approvals. Belinda made the process so comfortable for my husband and I, especially during this time of the pandemic when companies have to adjust the way they handle customer service. I am so grateful to have had her help me with all my questions and assisting me in what the next steps would be.

I absolutely do not recommend PMG of Houston. They manage my subdivision, and they do absolutely nothing for the homeowners. I have been emailing/leaving voicemails for my community manager, and they all go unanswered. My neighbors are all having the same issues. It is ridiculous.

I just received the very best service from Belinda Miller at Associa. This was the fastest and most professional service I have ever experienced from anyone in business and even more so from an HOA. She was extremely responsive to my needs and helpful in getting me the correct information so that I could apply for a change and get it approved. I highly recommend Belinda and Associa as an HOA management group, if she is an example of the caliber of people they hire and groom. Excellent work and highly satisfied! Thank you!

I have deal with Belinda Miller for two separate projects for my house and shes being very helpful and responsive to all my questions. last year took several weeks for them to approve my project because that summer was very busy, but this year was very smooth.

Belinda was absolutely fantastic, she aided me through the application process as I had many questions and concerns. Belinda was always upbeat and joyful everytime I called or emailed. Thank you Belinda for helping me make my project a reality.

Mary is amazing I wish she would have managed continuously, I dont expect everything to be solved, however I believe in a respectful communication and Mary was very helpful and polite. She is the best and Im gonna continue to contact her for any issue I may encounter. I have lived in this facility over 12 years and by far she is the best manager we had.Thank you for being the best.

No HOA Docs on their website. They charge a $25 application fee for almost every request plus a deposit per project which is just crazy. They also do not seem to enforce the rules as I have seen numerous houses with grass over a foot tall.

I had the pleasure of working with Belinda Miller for my outdoor storage shed project. Belinda exhibited professionalism, knowledge, patience, and responded to my emails promptly. This has been my first project and Belinda walked me through the entire process making it doable and stress-free.

Its too bad you are privately emailing us links to review your service and, in turn, we feel either compelled to rate you highly so we get a better response next time we need you or we are afraid to write anything negative because you may further delay our next HOA request. Your service is poor. You need to monitor each of your team members response time with your customers and actually follow up on how each request is handled-reach out privately-not this email pressure stuff you are currently doing. Did the resident feel like you were 1) timely? 2) helpful? 3) respectful? 4 knowledgeable? . Your team members also cannot communicate with one another and, gosh forbid, you offer the residents a list of phone numbers to each department when your community manager is not responsive. We pay you to do a better job than this.

Jessica Maldonado is by far the BEST property manager I have had the opportunity to work with. She leads her team in the most efficient, effective manner and it just shows in their communication skills and professionalism. Please ensure Jessica is well taken care of and rewarded for her hard work.

So if one bad experience can cause us to write a bad review, why can’t a good one cause us to write a good review. Previously I had a bad review here with pmg, and while I still don’t think they are great, the Property manager in Lake Shore Harbor, Shannon Lewis, is making them look a lot better. I have had a conversation with her explaining my side of what I thought had been happening prior to her arrival. I can honestly say that I have talked to her in a day more than I have with any of the other managers in all the years I have lived here. At the very least, she is trying. And while the overall view might be that this company can use some work, my advice to them is that they better start hiring more people like Shannon who seems to want to make a difference.

Amy Ballard is our main contact at Principal Management for our community at marble Arch. She is amazing at her job and goes above and beyond with her help. She is very communicative with the residents and is extremely helpful anytime we have questions. It is evident that she takes pride in her work and wants to do right by our community and help it improve.

I cannot say enough good things about the assistant at Lakes on Eldridge. Jessica Nair was very helpful when answering all of my questions. She was patient when listening to my concerns and thorough when explaining the policies and procedures that were in place. I had an issue with my EZ tag and Jessica stayed later to help me get it situated. I really appreciate her at our community and how she goes above and beyond to help everyone. Thanks Jessica, you are amazing!

Belinda Milller is outstanding!!!!She helped me understand the rules that I needed to work with. People like her should be the face of POA/HOA . She makes a tough process easy.

I just have to show my appreciation towards Terrance Stephens. He is very responsible with the properties he manages , he is on top of what needs to be done and follows up with every single project he assigns me . I love that he goes the extra mile for the properties just to make sure there will he no future issues whatsoever. As an independent contractor , I hardly ever come across companies that pay you on time or that pay what is owed . They have never had my payment short , its always been what its supposed to be. Very few companies do that, and thats something I really appreciate. Will definitely be working with him for future projects . Thanks Terrance, Julio .

I got very quick responses and guidance on what was needed to get my application submitted and approved. Belinda was great!

PMG is a highly professional group that is ran with great efficiency. Penny Prothro is outstanding displaying fantastic leadership, and ethical business management!

I am writing a review as a resident of Marble Arch. After living here for almost four years, we’ve never had any incidence with any fellow residence nor anyone else .. but the one time an altercation occurred- we had asked for Ms. Amy Ballard to contact us in regards to the issue, & honestly the way it was handled was very unprofessional -when I would expect much more of this Complex. The issue was not ever resolved, nor were we ever contacted - & Ms. Ballard seemed to have solely sided with another resident without ever responding to the opportunity of hearing both sides. The actions taken after this incident were absolutely unprofessional.. & how my family was treated by her has never been anything I’ve ever seen before. My family was criminalized & accused of things they never took part of- & all while never receiving a call to be spoken to personally.I’m truly in awe of how this Complex’s management is being ran, never have I seen such unprofessionalism from any Home Owner Association.Thank you for your time,Tyler Barkhordar

Another horrible experience. I was not notified of an increase in the assessments and continued making my automatic payments, not knowing that they were charging me almost $50 in fees and interest each month for short paying $7.50. This went on until I received a bill for almost $1000.I contacted them and they sent me an email with all the letters they claimed they sent, but I never received. They said it was immaterial whether I received them. We have been arguing for months; it has gone to their attorney, who is equally rude, unprofessional and threatening. They have heaped every attorney and collection fee they can think of and have threatened a lien. They have also thrown in a few violations; even though I fixed the items, I didnt do it fast enough. They have locked my account and will not accept current payments, forcing more late fees. I have offered to pay what I owe, plus interest, also split the attorney fees, but they will not consider anything. What started out as a $160 shortage is now at $4700.

Belinda Miller is very professional, straight to the point, very experienced, knowledgeable, and amazingly responsive. She made my experience with the HOA very smooth. Thank you for being this great and please keep up the good work!

Hi, I would like to take this time to say Thank YOU to Felicia who showed extreme good customer service in our interaction today, she was very helpful and made me aware of other tools such as the TownSq, she smiled throughout our meeting which made me feel welcome. She Thank me at the end of my visit with her. You dont find great customer service to often any more therefore I wanted to take this opportunity to acknowledge her and say Thank YOU ! May God continue to Bless you to be a blessing to others as you were to me today :-)

Amy Ballard is by far THE BEST property manager our neighborhood has ever had! I have been on the HOA Board with Lakewood Hills for MANY years and Amy is the absolute most responsive and effective manager ever. She is Gold Star Quality! 👍🏻👍🏻👍🏻👍🏻👍🏻

This is a review for Belinda Miller! She is a fantastic help with my application with the HOA. Application took a few weeks only because Im new at this and had a ton of questions that Belinda answered promptly! Very professional and prompt! This experience has made me very excited to live in this community! Thank you so much for all the help and patience with my application to build my backyard! I cant wait to start building this pergola! Belinda was extraordinarily helpful and Im very grateful!My only constructive feedback is for the association and that is to allow more trees in peoples yard and maybe go with other approved trees beside everyone having live oaks in the front. Lets get some Maples and magnolias and compete better with the Groves community next door. They each have 2 trees in thier yards! We can be better than them! Haha. More trees more property value!

1 star too many. This place has only been in charge of our condos for a short time and has already created many issues. They can never seem to answer the phone or return phone calls, our “property manager” has no idea what was the responsibility of the HOA and management company vs the responsibility of the home owner. We can never get clear answers from anyone, it’s always a run around and half the time nobody knows that they’re talking about. Our community is NOT impressed.

ZERO STARSThis review pertains to the management of the 8299 Cambridge Townhomes properties (leaving names off of here), and the sale of my unit.They are extremely unresponsive and unreliable. My realtors sent a couple emails requesting information from them a week and a half prior to the day we closed the sale of my unit, and we did not receive ONE response until the day before we signed the closing documents. I sent follow up emails once a day (8 or 9 emails) until they finally replied back. We all called them multiple times. I was only able to get them on the phone one time. You dont get any much more incompetent than that...its unacceptable.If you have to deal with them, be persistent and email/call them daily or they will take their sweet time to get back to you. If they even get back to you. Wish you the best of luck.Thank you for making this an easy review to write, PMG Houston.

I had a wonderful experience working with Belinda Miller. She made my waiting period a very pleasant experience. Thank you Belinda for you time and may God Bless you.

Worst HOA! I had a dispute with them and they never called me back, left messages for Carmen, Delores and other people and know one can help me. Its going on 4 weeks and still waiting on a return call. They are quick to write a report on your house but can not help you. SO Bad!!!!

I can’t say enough good things about the community manager Heather Gordo. She is kind, a fantastic listener, and guided me through the things I needed to do with such ease. She has made every experience I’ve had with her great and I can’t wait to have more! Love Heather! She needs a raise and a promotion!

Felicia was very informative and helpful. I was very comfortable with her assistance. I had a couple of issues. I left with the confidence that my problem was solved. She was calm in the midst of another customer asking questions and needing help.

I was very happy working with Maggie Mckay during the transition time. She is very friendly, has great patient with residents and has excellent skills for customer service. She was very professional the way she handled the HOA board meetings. Especially with some difficult residents.

⭐️ Professional and friendly! ⭐️I had the pleasure of speaking with Karla today (I apologize if I misspelled),and she represented this business like nobody has before. She helped me with my questions and she said she will follow up with me on the issue. She also confirmed she had my contact information. Karla is doing a great job for Associa PMG of Houston!! Give this lady a bonus!!!

Very disappointed with the customer service provided by the property manager. Im not saying that the property manager is a bad person, but the way certain they handled issues - they dont respond to emails or call back when needed the most, but extremely happy to charge fees and escalate matters at their convenience.I conversed back and forth with the property manager to get things sorted out with my townhouse. I was upset with the lack of help I was getting to solve this as they emailed me only at their convenience when they would escalate an issue. It does not seem that they are caring at all. So responded to a feedback survey of which it says it would be posted anonymously, however, this was not the case. If you have a feedback survey response - expect people to provide honest feedback and at least work on the matter to improve your service quality in the future, not get upset about it.

Ms Amy Ballard assistance is not meet expectations. I take back my good review because after I gave her good review; she never finished jobs as requested. Sad

Yolanda Wiggins is a great person overall and has meet all my needs. She’s very helpful and has made my experience with the modifications of my home excellent.

Ms. Ballards conduct in management has been unprofessional, divisive to neighbors and non-responsive to say the least. I have sought to handle matters through the proper channels but I have only received evasiveness & excuses for her passive aggressive behavior; going as far as sabotaging easily resolvable issues. I find her behavior highly disappointing, cliquish and should be a cause of concern for tenants due to a conflict of interest for harmony for all living in Marble Arch.

A few years ago HOA charged me 150$ fee due to my previous tenant left some boxes/trash on the curb when they moved out and trash service didnt pick up immediately, but within 5 days the trash has been cleaned, however the $150 fee remained on my account. But the WORST part was, the original $150 kept GROWING astronomically and I was demanded to pay it full $1928 now, which has grown from the original $150 fee with interests &what not. If I dont pay it full i was told the fee will just keep growing more rapidly.I didnt pay the 150 fee initially because I was trying to contact my tenants to let them to pay the $150 but to no avail. However I have always paid the full annual HOA due every year. But earlier this year Associa HOA refused to deposit my payment check of 2022 HOA due and mailed it back to me :(My biggest problem with HOA is the huge growing of the original $150 fee for an trash issue that was fixed a long time ago timely! (Even IRS doesnt charge this high of an interest rate/fee for peoples late payment).I have stopped finding previous tenant to pay the $150, so I dont have issue paying the $150 plus reasonable interests, but what HOA imposed with such additional super high growing fee (more than a thousand) was NOT right and NOT fair!I have contacted HOA Rose Rodriguez several times telling her that I lost my job in early 2020 then last year had a high risk pregnancy and now a single mom with an infant, high medical bills for delivery etc and no job, and this HOA matter has cost me enormous emotional hurt and distress and I tried to seek a resolution with HOA, but I had no help from HOA to resolve this, except they kept demanding me to pay it full meanwhile the fee continues to grow more rapidly every day! And it is growing as of now :(

Horrible customer service and absolutely no communication skills at PMG Houston.I recently tried to contact Ashley Howard, Erica Morgan and Karla Victor, via phone, to obtain some clarification of the HOA guidelines and bylaws for Grand Lakes Katy. None of them answered the phone calls and none of them returned my phone call after leaving voicemails for all three of them.Very unprofessional and very poor business practices. Horrible experience overall.

In these times where everything and everyone speaks in anger and discontentment of all that is wrong with this world, Id like to share a more positive and upbeat message. Angela Rivera at the Cypress Mill subdivision office is top notch amazing! Every time I go to the office she greets me with a big smile and a friendly welcome. She oversees our community with professional intelligent ease and completely amazes me but ALL that she does ALL BY HERSELF! The day to day details of running a large community, creating a working annual calendar for all things Cypress Mill. From overseeing that the pools and equipment making sure all is in working order to maintaining the work out room to ensure cleanliness & safety. Coordinating the calendar for the neighborhood swim team, working with area Boy Scouts/Girls Scouts overseeing the rental of our club house for private parties, organizing the incredible huge Annual Community Party each summer, the Easter celebration each Spring, and the fantastic Veterans Day Celebration each November! (She is a veteran mom too!) Working with the Cy Mill Board HOA and keeping the minutes of every monthly meeting! Assisting the Board with what ever they need. She does all this with a constant smile and kind word to everyone she meets. And she does everything ALL BY HERSELF with NO help. In the times Ive watched her work she never sises to amaze me with her seemingly effortless ability to do it all! Excellent service with a smile is what Angela gives to everyone in the Cypress Mill Community! Hopefully this message will be seen by all those at the Principal Mgmt Office and the Cypress Mill HOA Board members. They should all be proud to work with her; we are truly blessed to have Angela the Angel!Thank you ~ Christine Roberts Cy Mill Homeowner

If only I could leave a zero. They will not return calls or emails. They do not address deed restrictions issues. A. Osuna and S. Wright apparently cant be bothered. Large buildings have been erected, a yard that looks like a bad carnival with huge metal flowers, lemon lights and flaming lights of varying sizes. We might as well have a junk car on blocks in the front yard. They are allowing these violations to have a negative effect on our property values and WE ARE PAYING THEM FOR THIS!

I recently needed assistance with a time-sensitive matter. Although the office was closed, Teya responded to my email inquiry and assisted me with getting the matter handled promptly. I greatly appreciated her professionalism and sense of urgency. Thank you, Teya, for your awesome customer service!

I’m so happy! Belinda Miller helped me so much and was so patience with me, We can’t wait to start building our new patio! It only took the POA one week to approve my project! Thank you!!

My experience with other HOAs in the past had been less than ideal (i.e., leaving messages, waiting forever for a response, slow services, etc.) so it came as a breath of fresh air for me today when I called Principal Management Group of Houston and a live person, Maria, picked up the phone. She was courteous, helpful, professional and able to provide me with exactly what I needed instantly as I was on the phone with her. Bravo to Principal Management Group of Houston for your excellent services and for having outstanding employees like Maria.

I cant speak for many others there at PMG BUTApril Gischel has been awesome with helping correct all my information. She didnt put me on hold or sent me to VMs. She returned my calls, emailed every step of the way thats been better than Ive received in the past years. If you ever need assistants on a important matter please call April shell provide 100% Customer Service

Zero rating would be more accurate. This group has not returned phone calls, emails or messages sent over a period of six months. They overcharged my 83 year old Mother $170.00 in March and have not returned her funds. The Board of the property where she resides have instructed this Group to return her funds. We are still waiting. This is supposed to be a service company? Quite unprofessional.

We rented the clubhouse in February for an event that took place July 20. April was very thorough about the clubhouse rules. She was professional and courteous. She was always prompt with email responses. It was my pleasure to work with her.Ruby Weston

I want to thank Robin Gard for her assistance during my illness and giving me the referral to the HOA Maintenance contact. All issues have been cleared. Ms Gard was patient and understanding, definitely deserving the rating given to her.

The team at LOEN are helpful and i appreciate them being here. The most amazing asset of this company is Jessica Nair. She was quick to resolve my issues, assist in answering my questions, and above all very kind and knowledgeable. Every time I encounter Jessica, she resolves my issues then and there and is amazing. She deserves a RAISE or to become MANAGER!! We need more people like JESSICA NAIR!!

Robin Gard has done a great job of being responsive to my concerns. The receptionist at the general number is very pleasant and helpful. Only wish I didnt have to go to Robin to get things done lately, although previous assistants were helpful.

Felicia Legier, is very helpful, kind, and very professional. Her emails are very helpful when you need information on what is doing on in our community. Also, she replies emails in a timely fashion. She is also a sweet heart for cheering my daughter up when she was having a bad day. Thank you Mrs. Felicia!

I recently received help from Terrance for my property in Meadow Creek and even though he wasnt the primary contact he was so helpful, knowledgeable and friendly that it makes me regret that our property is no longer managed by PMG. He was by far the best manager Ive ever had, i hope that company realizes they have a diamond in him.

5 Stars for Robin Gard who is doing great work at Summerhill Townhomes. The professionalism and responsiveness has really been a welcome change. To say the difference has been day and night (compared to prior managers) is an understatement. Now we are seeing improvements to our property, active maintenance, communication is flowing and we recently stepped into the 21st century with a modern online based communication and payment system. Keep up the great work and thanks again to Robin for managing the place we all proudly call home.

Reached out to the company in regards to an issue with a violation we received. The violation was incredibly vague, and the picture sent with it was not visible at all. After the many calls I made to get specifics, when I finally got a hold of someone, the customer service person was INCREDIBLY rude to me for no reason at all. All I did was ask a question, and she was confrontational right from the beginning. Please retrain your customer service team to provide service at a higher quality.

I recently submitted an architectural review application to my HOA and had the pleasure of working with Belinda Miller on the approval process. I have heard many horror stories about the approval process and was prepared for the worst, but Belinda helped to make the process an easy and pleasant experience.

I reached out to Ms. Belinda Miller with some questions I had regarding POA dues for my neighborhood. Not only was Ms. Miller helpful with answering my questions, but she provided me with some additional information which turned out to be very helpful with a situation that I am having. Ms. Miller was a pure joy to speak with and her work was very efficient which made the process quick and seamless.Thank you, Belinda!-R Ivory

If I could give NEGATIVE stars, I would.This is one of the most unethical and shady companies I have ever had the displeasure of dealing with. Owned a home in a neighborhood managed by PMG, specifically Sally Fredrick. I moved out in Jan 2015 and my in-laws moved into the home. Between the two households with the same last name, we had quite the hassle with the post office correctly and timely delivering our mail. Even to this day, we still have issues, five years later.When we moved out, we were up to date on our HOA dues. My inlaws missed a payment and I received a letter in Feb 2016, stating we owed over $480, when our initial due amount on 1/1/2016 was $363.96. Over $120 in fines and fees? Ok, fine. Clearly, theyre greedy. Never got an invoice or statement about the fees and what they were.I called my inlaws and asked if they had paid the HOA fees. They said they had not. I kindly asked them to pay it. Did not hear anything back, NO MONTHLY INVOICES, NO MONTHLY STATEMENTS from PMG or the HOA. I thought everything was settled. Got another letter from PMG in July 2016, saying now my balance was over $900 and if not paid within 30 days, the account would go to collections.I called PMG and spoke with the rather unprofessional and completely unethical Sally Fredrick. I believe she was the root of all these problems. I told Sally that I no longer lived at this address and getting our mail was next to impossible due to a bounce between the forwarding address of mine and my inlaws and we all have the same last name. Bear in mind we had updated the Property Owners Address in the county appraisal website to our actual physical address which is how the lawyer found us to mail us certified letters.Sallys incredibly rude and uncaring response was, You not getting *YOUR* mail is not *MY* problem. Instead of saying Where do you live now? OR Mail me your new address so I can update your account. OR Our policy is that address changes must be in writing. No, NONE of these did she bother to bark out...instead it was You not getting *YOUR* mail is not *MY* problem. Oh, how that drips of awesome customer service!Hung the phone and told inlaws to pay. They paid with money order.December 2016, I get a statement of account of amount due. The amount was $363.96. Same amount as always. I paid it this time with a check so we could avoid this hassle with my inlaws paying this fool, Sally. As far as I knew, the money order had been sent and according to the invoice received, my account was up-to-date.Tried to pay online. Couldnt so mailed check.Then, in July 2017, I got noticed for the every-so-wonder bulldog lawyer hired by PMG to come collect on my account. Imagine my surprise when, for the past TWO YEARS, NOT ONE INVOICE OR STATEMENT of account ever said I was delinquent! Each annual bill received in December made no mention that anything was amiss on my account. How was this so?I thought this was definitely a scam. After fighting about it back and forth and to make a long story short, I came to the realization that Stupid Sally, in her utter hatred of having to deal with me, had promptly sent my account to the lawyer. The *ONLY* reason I say this is because two other households in the same neighborhood had ended up with insane fees, charges and assessments, up to $1800 each and their accounts were never sent to the lawyer. Apparently, my account was sent immediately after the phone call where I advised Stupid Sally that I didnt live at the address they had mailed the initial bill that had been missed.If you intend to purchase a home in a neighborhood that is MIS-managed by PMG, RUN RUN AWAY. It took me almost $4000 to settle with the lawyer. Of course, PMG NEVER SENT ME A BILL, NEVER SENT ME AN INVOICE AND NEVER SENT ME A STATEMENT other than the normal you-owe-us-this-for-next-year invoice. Additionally, EVERY ANNUAL INVOICE RECEIVED MADE ABSOLUTELY NO INDICATION THAT ANYTHING WAS DELINQUENT IN MY ACCOUNT. SHAME ON YOU PMG FOR RUNNING YOUR BUSINESS IN SUCH A WAY. WHAT AN AWFUL COMPANY!

Absolute disorganization and incompetency on display. Management company failed to act in good faith on behalf of their contracted client including failing to: maintain compliance with city/state ordinance, communicate proactively to address project or issues, acknowledge much less address homeowner issues including contractually listed services, maintain continuity among staff to assist client, present timely and detailed financial reports to the board, maintain clear communication with board.