Rise Association Management Group

Our tenant moved out so we need to make the unit ready for our next tenant. The onsite manager Sheree McGowan, the assistant Alexander, and the maintenance Jacques have been a big help to make us and the new tenant move in smoothly. From validating the contractor insurance to scheduling the freight elevator for move-in, they always responded quickly to provide the best customer service. We appreciate their work and frequent communication to the homeowners.

Staff are really friendly and very helpful. Shout out to the frontdesk (Carlos, Cath, Zena, Million and Simon) and to the valet parking staff and housekeeping! Thank you for being so nice to me. You’re all wonderful.

I’ve had an excellent experience living at Mosaic so far, which is managed by Rise. Management goes above and beyond to make sure the property is a luxurious, welcoming environment that supports the needs of tenants in the building. Front desk staff, valet staff, and housekeeping are all extremely friendly and attentive. Mosaic really is a special place to live and I couldn’t recommend it more.

I live at Twenty Fourth St Condos. Every week Rise has these landscapers spraying strong smelling chemicals near our garages for termites. These chemicals cause migraines or burning eyes. Stop using landscapers! Hire an exterminator. Somebody report Rise to the Texas Department of Pesticide.

I love living at the mosaic which is managed by Rise! The property is very well managed- management doesn’t good job of communicating, anything broken gets fixed quickly, the property is always clean and everything is in working order. The concierge works 24/7 and learn who you are- they are always a friendly face 24 hours a day. I was especially impressed during hurricane beryl watching the staff in action outside in the rain keeping drains clear. The concierge came and helped me move some items I needed help with during the storm as well. Overall, they do a great job and I am happy my building is managed by Rise

I have now lived at three condos (Dallas, Galveston, and now Houston). The team from Rise at Mosaic North are by FAR the most attentive, courteous, and competent team I have come across. As condo owners know, the association management makes a World of difference and makes or breaks the harmony and pace of the place.Thanks to you, and our amazing Valet staff, this place feels like a true home.

I can honestly say The Mosaic Team is one of the greatest people. All are always with a smile so sweet when entering or exiting the building. They handled the hurricane beryl the best.Deissy has been such a great addition to the building. She is so knowledgeable and always in such great spirit.Awesome job Matt!

The Mosaic Team and staff has been doing a wonderful and phenomenal job to help all of us get our power back in as little time as possible during the storm. They are always on top of things and works tirelessly to accompany everyone in rough times as well as on the daily basis. I feel safe, comfortable and happy as a resident here with the team help. Thanks again.

I am the president of a small community HOA, and working with this company was my worst professional experience. Their performance was beyond incompetent, it was negligent. Unfortunately, we do not have the resources to pursue legal action, so we just ended our contract with them. The examples are endless. They opened an incorrect insurance policy for us, which cost us thousands of dollars on a claim, they refused to give us information about an insurance adjustor then lied and said they would meet the adjustor (no one was there), costing us thousands more. They stopped doing property site visits. They were unable to schedule our annual meeting and canceled it several times before having it the following year. And on and on. They basically did nothing. When they did respond to emails or questions, they provided incorrect or old information. However, they mostly did not respond. Make no mistake about it, this company is rotten from the bottom to the top. Multiple property managers were hired and then immediately fired or quit due to the working conditions. Therefore, we were constantly switching property managers. Or better yet, we were told by an executive, for the better part of a year, that they would not address any issues until a new property manager was hired (this property manager immediately quit two weeks later). Finally, when we were able to escape this horrible situation, random Rise higher-ups started to call me and acted surprised. I was very honest about our experience; they feigned ignorance and told me to only deal with them moving forward. Not surprisingly, those higher-ups then never responded to me again. Its beyond surprising to me that this company is still in business. I only learned through the process of hiring another management company that Rise has a strong reputation in the community for a terrible, toxic, and incompetent work environment (hence the constant turnover). From my experience, there is terrible leadership and a dangerous lack of knowledge. Not only did they put our board in legal jeopardy, but they cost our small community thousands of dollars in mismanagement and negligence. Run, dont walk, from doing business with Rise.

We have been under contract for 40 days and cannot get the lender required documents. The buyer, lender, title company and both agents have been calling for weeks and leaving voicemails to Jaklin who we never heard back from.On top of that this Management group does not keep valid insurance on their properties. The property my client is purchasing has an insurance that expired in August of 2024. This is a huge liability on property owners who are already paying high HOA fees.

RISE is garbage. The Rivertree Complex is managed terribly. Owners, myself included, had to come up with $1200 because RISE ran out of money. I pay $288 a month for a 797 sqft condo. Where is all our money going????? Not to the complex. Hurricane damage from nearly a year ago is their reason for not mowing or picking up trash in the complex.

Hearthwood II complex is just downright sad! Thugs hang out at all hours of the day and night, selling drugs, fighting, and shooting ON PROPERTY!!!! No reason to pay HOA fees and the common areas are littered with debris from the thugs that hang out all day. Also, let me add that they urinate all on the buildings and stairways...JUST SICK!!!!!! There is now security on the property but is nowhere to be found when things are in disarray and magically pops up after the fact so thats counterproductive. When issues are brought up to the property manager, all we are told is Call the cops, residents need to call the cops. The property manager literally passes up the thugs in the parking lot and nothing is done. When asked why not hire actual police officers to clean the complex we are met with its not in the budget...They would rather risk peoples lives and their personal property than hire the proper authorities to mediate the problems. Its a multitude of issues going on with the property, but the main issue is SAFTEY OF HOMEOWNERS AND REISIDENTS!!!! FIX THE ISSUE AND PUT SOMEONE IN THE OFFICE WHO IS GONNA ACTUALLY DO SOMETHING ABOUT THE ISSUES AND COMPLAINTS!!!!!!!***TO RISE ASSOCIATION MANAGEMENT GROUPS RESPONSE***Thanks for the update. Its great to hear about the strict enforcement and all the new rules. However, your response completely sidesteps the actual issues I raised. While its wonderful that unauthorized vehicles are being towed and flowers are being planted, these feel like distractions from the real problems. Its impressive that you’ve managed to push loitering and illegal activity off the property and into neighboring areas FOR NOW...Everyone that lives on the property knows that is like putting a band aid on a gaping wound...IT WONT WORK!It’s clear that your company is more interested in deflecting than addressing the specific concerns I brought up.I rode through the complex last week multiple times and snapped only TWO pictures that would raise concerns to anyone thinking about renting or buying a condo there.The trash was just a piece that I remembered to catch when exiting the property BUT the car with the tires missing is enough to make anyone run the other way!Yeah, so sorry that your company is attempting to paint this picturesque image as if all is well in Hearthwood II.

I’ve called Mosaic home for nearly 10 years, and although the building and its amenities are simply amazing, I can honestly say that the staff is what makes living here truly special. From the moment you walk in, you’re greeted by the friendliest team, always ready with a smile or a wave. The concierges—Mike, Million, Carlos, Catherine, and our newest addition, Sina—are not only professional but genuinely warm and caring. They always go above and beyond to make you feel welcome, and you can tell they truly enjoy making everyone’s day a little brighter.The valet team is outstanding and provide such great care for the residents, visitors and their vehicles - I can’t be out there standing for more than a minute without one of them approaching me to se if I need assistance.The maintenance team and cleaning ladies have always been prompt, efficient, and thorough. Anytime I’ve had an issue, big or small, they’ve come to my rescue quickly and with a positive attitude. Last issue I had happened when I was at work and by the time I was home it was all taken care of.Special shoutouts go to Million for his great sense of humor that always brightens my day, Deisy who never lets me pass by without a friendly hello, Shihab at valet who always goes above and beyond, and Matt who handles everyone’s requests (including mine!) with much needed patience!!The management team and everyone who keeps this building running smoothly really care about making Mosaic feel like a true home, not just a place to live.I must admit, I never went out of my way to meet the community here in the past. However, lately I’ve had the pleasure to meet many neighbors that contribute to this great atmosphere. The sense of community here is unmatched!!After so many years, I can confidently say that Mosaic has special place in my heart and have nothing to say but great things. If you’re looking for a place with great service, friendly faces, and a team that genuinely cares about making your experience special, I couldn’t recommend Mosaic more!PS: Best view of Houston!!

I just want to say that Deissy is wonderful at the mosaic! She is always so sweet and helpful with anything I need. I’ve been to multiple events where she is hosting movie nights in our community and she always goes above and beyond for us! Very grateful to have her.

The Mosaic residents should ignore the nationality of residents but understand we all live in the same building. If you can’t be courteous or cordial , it’s always safe to respect others privacy. Especially when many residents here are law enforcement, military , health care professionals and community activist. You never know who you are beside or living across from. Or whose help you might need when it’s holiday season and people are preying on residents in the garage unbeknownst to many. Especially when you’re not a native Houstonian and aware you actually live close to a few historic wards where poverty resides. So I mind my business and stay to myself. The best part of living here isn’t the view. It’s concierge’s like MILLION & KATHERINE & SIMON who’s always laid back , professional & THEY stay easy going and regardless of your day THEY speaks to everybody the same and has made my 5 years here much better than before. I lived here in 2009 -11 but this time is amazing with staff like Matt and his receptionist. THANK YOU ALL

Rise is the best disappointment ever. I bought a condo at Rivertree in Lake Jackson. This community looks worse than living in forth ward!! I want even invite anyone to visit because Im so embarrassed. I pay 347.00 a month to live here. Lastest problem no mowing has been done in two weeks.This project was torn up during Beryl and these poor people are still cant live in their homes. They still have no roof!!! Kick Rise to the curb!!!!!!Yes it was in July its now January of 2025 and they are still out of their property because of Rise horrible management. All the owners had to pay 1500.00 HOA because rise cant manage money. As owners we pay over 400,000 a year and this place is a DUMP!!!!Charlyne Jones is the worst person Ive ever ran across!! FIre Rise!!! I pay 396.00 a month for this dump. Crajmcjed slab that Ive reported since January of 2024 still not been addressed. Also broken board on front of my condo which report since January,2034 still not addressed. Water comes through in my condo!! Isnt Rise Wonderful.!!!!!! Fire them!!!!

Great experience for my first five months in this community, from the pre-move in Communications from Leigh to the move in day support from the front desk staff. The common areas are very clean, and the regular updates from Leigh are clear and informative. I wish the updates requiring shutdown of the pool had been scheduled for a less stormy time of year, as not having a pool this summer due to delays is a little disappointing. Other than that, no complaints and very well-managed community!

Have lived at The Mosaic since 2020 and we absolutely love it. Management and staff continue to show up and go above and beyond. Especially when the hurricane rolled in and we lost power/water. They had an amazing response and showed incredible dedication to the building and its tenants. Cant imagine a better place to live in the med center.

The staff at Mosaic is incredibly kind and welcoming. They truly make this building a home, and go out of their way to provide the best service possible. I appreciate the front desk staff so much and they make my life tremendously easier!

I’ve lived here two years and no complaints! The front desk is always helpful and super quick. Parking is super safe and building amenities get cleaned daily it’s amazing! The building is overall very clean and quiet, the whole thing is concrete so noise doesn’t travel through walls. With the golf course and museums across the street location can’t get any better!!

I have been a resident at the Mosaic North Condominium for about 2+ years and it has been a wonderful experience overall. The staff are all very attentive and courteous to the residents in everything that was needed to help the stay here more comfortable. The Mosaic is a clean and safe environment and the staff are phenomenal at providing help and support to all of their residents.

Million has been an asset to me and my organization for the better part of 2 decades. He first worked in valet; now, he heads up the concierge department. He is dependable, professional and simply the epitome of class. Thank you for being there for me throughout the years.

This review is in regards to Laurel Park and the association Manager.I am utterly disappointed with the process and execution of renting a clubhouse for the Laurel Park community. Due to the transition from FirstService Residential to RISE, Im assuming there are still some quirks that need to be resolved however it was a very difficult and frustrating process that didnt need to be in the first place.TL;DR Struggled to reserve Laurel Park clubhouse and previous residents left a mess for us to clean resulting in questionable fees. Buyer beware.Communications from RISE were definitely vague at times and we had to reiterate messages several times because of the miscommunication and misunderstanding on their end. My partner had completed the packet needed for renting the clubhouse under HIS name and was forwarded in several emails. I had sent screenshots of my payment under his name (which was also a difficult process and I had asked how to do it but only a four worded email that did not answer my questions and again, had to reiterate). With everything under his name, the association manager had gotten confused and replied to my email saying my reservation was taken already which resulted in even more frustrations. They had written my name under the reservation rather than my partners whose name was in every single document/screenshot that was sent prior (which Im also assuming was not even read or acknowledged because they had asked for it once again).After sending a complaint due to the the unprofessionalism, my partner ended up overtaking the emails because she had personally reached out to him on text and managed to finalized QUICK. However, yet again asking for the same information in the packet that had already been completed and sent a week before all this mess.It doesnt end there though.

Amy Combs does an amazing job managing our property, Kirby Lofts! Its not often that there are property issues, but if something arises, she addresses it immediately to get it resolved. Thomas also does a fantastic job of keeping the property tidy and maintained.

I have been with them for 4 years, very professional team, they take care of the problem really quickly, Solid support , specially when you need any documents from them, they will send it less than 5 minutes as of my experience

I want to express my sincere gratitude to everyone at my apartment for the exceptional work you all do. The level of professionalism and dedication from the team is truly commendable. Each of you contributes to creating a warm and welcoming environment, making it a pleasure to call this place home.A special mention goes to Deissy, whose positive attitude and radiant smile never fail to brighten everyone’s day. Her commitment to going above and beyond in her role is genuinely appreciated. I also want to thank Matt for always stepping up and going out of his way to resolve issues when times get rough. His dedication to finding solutions is invaluable.Additionally, I’d like to acknowledge the valet team, especially Shihab, for their outstanding service, as well as our concierge team, Millian and Mike, who consistently do an exceptional job ensuring everything runs smoothly.Thank you all for your hard work and dedication!

Great front desk support from Carlos Hurtado! Hes always ready to greet and help, making things easier and better. Mosaic overall has excellent front desk support and assistance for residents. I appreciate all of their service at the Mosaic!

Leigh Allen, our on-site General Manager works really hard to make the RISE Condominium’s a good place to live She is easy to work with and has been instrumental in overseeing building projects. Leigh is responsive to emails and responses to Building Link requests. She also sends out emails on a regular basis to keep all owners aware and informed of projects being done in the building. I appreciate that Leigh gives us dates and timelines of projects that may impact our units. While no management company is perfect, Rise Management has helped RISE navigate several complex projects and has help saved the RISE money when seeking out vendors. Rise Management has been professional and runs the board meetings efficiently.

I had the pleasure of visiting Mosaic a beautifulcommunity! I had the honor of meeting Million, and he did not disappoint! Not only was he so knowledgeable about Mosaic but answered all my questions.Thank you again Million!

Want to live in the city with incredible views and close proximity to everything, look no further than the Mosaic. Extremely beautiful with tons of amenities. Stop by and ask for Zinah, she’s always there to help the guest and residents.

Amazing staff all over the Mosaic building! Concierge Miss katy is very nice and polite. Million and Carlos are kind and always ready to help (:

Vic has handled with excellence my unit that had flood damage. She facilitated the entry of workers while I was out of town and kept in contact with me.She is always available, friendly and professional. I love her!!

Million has always been extremely helpful to me and my family. He is professional .. he is understanding, he is patient , there was a time I could not find a package and he went the extra mile in order to locate the package! My experience has been positive!

Concierge and front desk are always pleasant to deal with especially Million. Deissy made my move seamless and stress free. Very attentive to any needs that arise

Amy and Tomas are great. They both keep Kirby Lofts Impeccable. Couldn’t find a better pair to make living here just great. Thanks Amy and Tomas!

Ms.Victoria is very helpful every time I come to provide pest control services. It’s nice coming to my account and have someone so pleasant and helpful to talk to and helps with any concerns or questions I have. Thank you.

Super helpful and kind, Deissy is extremely helpful and professional who always helps us navigate through the settling in into our apartment. From helping us connect to the WiFi to filing a work order with multiple concerns, preparing building-wide pool parties and so much more. Me and my family know we can count on her for her sustained support during our time at Mosaic!

The front desk is VERY reliable and happy to help! They are always ready to meet your needs and go above and beyond. As far as management goes on behalf of timelines, it was very frustrating not being able to use the pool this summer with that being the only acessible amenity.

Victoria is the best concierge we’ve ever had. She’s very responsible, helpful and I can’t say enough good things about here. Plus she is one of the nicest people I’ve ever met.

SECOND PART OF REVIEW:Upon arrival, the clubhouse was absolutely FILTHY and DISGUSTING. We were even more frustrated because it was assumed that there would be janitorial services between parties or somebody that would at least check before each party. That was not the case.The clients before us had left a mess - residual food that included pink frosting, cookies, and cake that had been embedded on the tile floor. Leftover decorations, broken beer bottles outside, and trashbags were filled to the brim outside. Leftover drinks in the fridge. The bathrooms were atrocious -soda cans, overfilling trash bags, and toilet paper all over the floor. A mop was broken, table was broken, and there was broken shards in the kitchen floor.We had to clean up after somebody elses mess in a matter of time because of our reservation in a few hours. That setback setup time for us. I am so UPSET and embarrassed for Laurel Park and the management.We had collectively swept, mopped, and cleaned the place before AND left it cleaner than we had previously entered. Luckily there were several members in my party that had helped us before and after the party.We had expressed this to the association manager and they had said, the board is considering janitorial bids which may include emergency after rental cleanings as needed. THE BOARD NEEDS JANITORIAL. This is absolutely unacceptable and I am appalled at the conditions. I question at what service I am paying for to rent the clubhouse. For a nice neighborhood like Laurel Park, you would think they upkeep their recreations. In addition we had also paid extra for alcohol fee and the off duty officer DID NOT ever show up.I have assisted in many rentals for parties and this byfar was the worse experience from beginning to end. I suggest having a walkthrough procedure and a checklist implemented between each resident who rents out the clubhouse so that residents are responsible for their cleanliness. With the walkthrough, a resident does a walkthrough before they get the key and after cleaning, you need another walkthrough in regards to the checklist. The checklist needs to include the BATHROOMS and the FLOOR which seems to be the most neglected areas and are often overlooked, which was definitely the case here. If there is damage, the association should make repairs, hold a hearing, and apply a maintenance assessment to the owners account responsible.I do not recommend RISE at all. With the fees you pay, you will question what you pay for. If Im paying $175 I should not be cleaning up another residents mess from a previous party who did not comply with the rules. Its an absolute scam.

This management company has been positively awful. They havent learned anything about our property since taking over. Their property managers do not come out and walk the property as promised in their contact. They seem to have a lot of staff turn over. It is hard to even get to know the person taking care of our community becuase they only last about 3 months. They have been awful with managing our insurance claim. They charge for every little thing. Their customer service has been poor. I would be cautious before using them.

There is no way on earth you get all 5 stars in a row, especially with very bad management!Unreal feedback and worst the management in town. They cant do anything right. HOA fees almost $400/m. Crazy!Stay away from these culprits.

Victoria is great. She’s one of the reasons we moved here. Want to keep her here forever. And Allan keeps this place immaculate.what a nice gentleman he is.

I recently had the pleasure of interacting with Troy at Marble Arch Townhomes in Houston, Texas, and I am thoroughly impressed by the exceptional customer service he provided. From the moment I reached out, Troy demonstrated a level of professionalism and friendliness that is truly commendable.Troy was incredibly knowledgeable about the property and took the time to thoroughly answer all my questions. His patience and willingness to provide detailed information made me feel valued and respected as a resident. He went above and beyond to ensure that I had all the information I needed to make an informed decision.Troy’s welcoming attitude and positive demeanor made a significant impact. What stood out most was Troy’s commitment to ensuring a smooth and enjoyable experience. He promptly followed up with additional information and was readily available to address any further inquiries I had. His attention to detail and dedication to providing top-notch service are qualities that truly set him apart.I am grateful for Troy’s assistance. His exemplary customer service made a lasting impression, and I am confident that he will continue to provide outstanding support to all residents and potential tenants.

Leigh does a fine job of communicating what is going on, especially helpful if something is not working. It’s great that the elevators have been working!

Im delighted to share my review about Million, staff member in the building who consistently greets me with a warm smile and does exceptional work. Their welcoming demeanor never fails to brighten my day as I enter the building. Moreover, their dedication to their work is evident through their meticulous attention to detail and their proactive approach to solving problems. Its clear that they genuinely care about creating a positive environment for everyone. Kudos to this outstanding staff member for their remarkable efforts!

Rebecca has been very helpful, considerate and just so nice. Better than any agent we have had here at Lakes on Eldridge in the last 14 years. She is a great representative for LOE HOA.

I have lived here only 6 months but love everything about the building and location. The staff is simply amazing!! But this pool tho.....

Amy and Tomas are extraordinary Rise employees. They are extremely attentive to the needs of the residents of the Kirby Lofts, finding timely and appropriate solutions to problems they are presented with. They are infinitely patient and willing to answer every question no matter how insignificant it may seem. Amy and Tomas are also totally dedicated to caring for the building and vigilant to detect any maintenance emergencies, addressing them promptly as they arise. As a seven year Kirby Loft owner and resident, I say they are the best.

Its been a while since we had a Building Manager that has been on top of things, attentive and personal with both the residents and the building, and as a community we are grateful. Keep up the good work!

As others have mentioned in the most recent reviews, Rise lacks transparency and exhibits poor communication practices. When they do respond to an email, no matter how simple the question, the response is as vague as possible. I question why a company that manages HOAs would fear transparency and communication.Our community was just met with a sudden assessment that ranges from $800 - $900+ a month IN ADDITION to current HOA dues, which have increased twice within the past year. Many in our community received zero communication regarding this assessment. The documents are still not available in the app, and the first fee is due in July.Rise has claimed that proper communication was provided and documents available in their portal. Both are flat out lies. A large portion of our community have received zero communication about our most recent assessment.In addition, when their representative did respond to concerns from the community, she finished the email by reminding the community of the threat of litigation. This same response including an amazingly, and throughout, condescending theme.Rise appears to take pride in doing nothing productive for the communities they manage. I hope anyone reading reviews are able to avoid giving this company any of their time and money.*Edit: Note the response which claims this was communicated to the community and that documents are available in the portal. None of that is true and I’d love evidence that supports such claims.

Very helpful, kind and friendly! Proactive, personable and prompt with her response. Appreciate Rebecca and enjoyed speaking with her. Looking forward to working with her more in the future!

Victoria kennerly at Renoir is the best ever! Really happy she is working with us. She handles problems or issue very efficiently. She is on top of everything.

Great experience with Rebecca! Very proactive and informative. Quick visit that covered all my needs. Thank you, and looking forward to more wonderful service.

Deissy and Mosaic staff are such an amazing team they make home feel so much better so attentive to detail and so nice.Million is the best concierge ever

I moved onto the Mosaic property 2 years ago and really enjoy living here. The facility, amenities and services provided are better than what I expected. All the common areas (lobby, study/office areas, gym, pool, movie room, dog parks- entire grounds basically) are clean and well maintained. The shuttle service (Tech is always punctual and friendly) to the med center is perfect for all healthcare workers (offsets the premium prices for on-site parking in the med center). The 24/7 concierge are always friendly and helpful. Matt, Deisy, and his team are the reason why everything is running smoothly and why I recommend others to consider moving onto the property.

Ethic 5 stars? probably the owner of Rise wrote this review. They do not know what ethic means. they should be MINUS 5 stars.In just few words they just dont care about your property.They dont know whats going on with your property, why? because they dont leave here.These baby sitters (winners) just collect your money to pay water, waste and landscaping, the rest is for the winners.They dont respond to any asked questions because the dont know the answers.POOR management, 5 stars?

Amy does a wonderful job managing Kirby Lofts!! Moreover, her bubbly personality and pleasant demeanor has made my experience living there truly a pleasure. I always look forward to seeing her smiling face when I walk into the lobby.Furthermore, Tomas is another outstanding member of the team at Kirby Lofts. He is always more than willing to go the extra step to help me out with any of my maintenance needs.

I will say that the Mosaic building is the great place to live. Of course thats my opinion and this is coming from a first-time homeowner which is a big investment.! Starting with the concierge. The concierge is great their attitude is superb and goes beyond what is expected of them. And that is a great way to represent the building as you walk in. And then there is the manager of the building and the assistant manager I will say that they are superb as well. They answer questions that I may have. They always have a smile on their face no matter what kind of day they have had. And they have patience. And then there are your maintenance people such as David and Daniel. Now those two gentlemen are wonderful. They make sure that the building is mechanically running good. They may be under a lot of pressure a lot of stress because of things that may be going on in the building mechanically but they take those jobs and situations in stride. And then they are your ground keepers they are superb as well they make sure theres no trash alone and around the building they make sure to clean up or wash out sidewalks to make them presentable.So overall, I will give this team as in the concierge management office the maintenance guys and the groundskeeps and A+ A+ A+. Last but not least everyone is friendly and make this building shine.

Love the concierge! All staff members are very friendly and caring. Pool is great & well-maintained. Great place to live

The staff at the Mosaic North tower from the administration (Deissy & Matt) all the way to the concierge, and the maintenance crew (Daniel & David), is very exceptional! They always handle any issue I have with such ease and no stress on me! They truly make this an awesome place to live...thanks for putting a team like them in place for our building!!

The management here is the best it has been since my years of living here. Our manager Gina is timely, kind, considerate, and thorough in her management of the building. Furthermore we also have a fantastic concierge staff that is a regular presence that stays on top of everything we need at the rise! Khan and Bernie I have known for a while and are staff at the Rise and go above and beyond!

The staff here has been amazing! Sherrie, goes above and beyond to fulfill any of my needs. Whether they be small or big. Not to mention Victoria is just an added pleasant addition to the team always going above and beyond as well. Lastly, I can’t forget about Jacques, I’ve seen him cleaning early in the mornings. He’s even came to my unit to fix a small issue and he handled my request with the upmost professionalism. I just want to thank the team for being amazing . It’s great to be surrounded by such beautiful people!

Lakes on Eldridge has a new HOA Management company called RISE with a manager named Rebecca Sinyard. This change has been incredible to our community. Lots of projects completed, and new ideas being implemented. So glad for the change.

Mosaic is a great place to be at! Amazing environment from the moment you enter the building until you leave. 10/10 staff 5 STARS

I live at Kirby Lofts managed by Rise. The staff here provide a level of service that truly makes living here wonderful. Amy has an ability to anticipate needs while making you feel like you are her only concern. Tomas brings an unwavering hand to assist whether I need a ladder to stop a chirping fire alarm or to rescue me from a stuck elevator. I appreciate knowing that this team is there for me.

Matt has been nothing but a fantastic Manager! He is on top of it. The Master the north and south tower. He does it all! The staff is amazing! Deissy is always so happy and a well respectful lady. The building is well maintained! Great job management

Million is always so friendly and helpful. He’s one of the best people to have at the concierge desk. He makes sure that everything is running smoothly.The valet staff are also amazing at keeping everything organized and on time. I truly appreciate them.

Million is hands down the best that there could be. He has done exceptional work and has provided above and beyond service with the upmost respect. Thank you Million.

We are thrilled and blessed to have Rise overseeing our community management. Rebeccas enthusiasm and attention to rebuilding our community and increasing involvement among citizens is unparalleled.

Through my many years of experience, and being in public service interacting with people from all walks of life, I can honestly say that having Amy and Tomas overseeing our Kirby property is a joy. I feel comfortable knowing that they are always readily available when called upon. Walking through the lobby several times a day, I experience two people that display the gift of hospitality. There are not enough accolades to express my gratitude for all they do to make the “Kirby” a wonderful place to reside. In closing, I’ve been a resident here for seven years and hope that both Amy and Tomas will remain with us for many years to come. FRS

Amy is absolutely amazing! She is personable and attentive to each residents needs, while maintaining professionalism and immediate attention to building needs!Tomas has the most kind spirit and superb work ethic. He can be trusted to master every task with diligence and excellence, and ever ready to go the extra mile to help!

Frustrated and furious with the HOA for their utter lack of communication and responsiveness despite hefty $500 monthly fees. The broken elevator exacerbates the situation, rendering basic conveniences inaccessible. Transparency and accountability are essential for trust, but their negligence leaves residents stranded, both physically and emotionally. If I have an option to give zero stars I would.

Mosaic is a great building, and the staff is very professional. Specially Million from the front desk is very kind and welcoming.

Feisty is Amazing she is very sweet and makes mosaic feel like homeWe are so grateful to always come home and see her smileAll staff is so good

Million is the absolute man! Always has a smile on his face and treats me like family. He makes my stay at Mosaic that much better.

Living at Rise Lofts has been great for my family and I. We can’t say enough how much we appreciate the staff and concierge that work tirelessly every day to ensure everything runs smoothly. There are pros and cons to having what’s essentially a neighborhood in a building which I think should remain at the forefront as a positive that this is still considered a residential area. Khan and Bernie are always amazing and helpful and certainly should be appreciated for all they do for everyone! 5 plus stars

The Mosaic is made up of amazing staff. Million at the front desk goes the extra mile. He saw me walk by and told me I had a package and was swift and attentive. He is kind and considerate, and spent time to talk to me when I had a loss of a loved one. He helps make the building feel like home.

Matt has made huge improvements in the building. Rise has also insured our mechanicals are in proper working order, inspected, and maintained. They caught a water pump going out before it was too late. We also had a fire nextdoor that they handled perfectly.

Amy at Kirby lofts was such a pleasure to work with! She was great at facilitating everything we needed to complete our job in a timely manner. Thank you for all the hard work to help our job go super smooth!

Mike is one of the best concierges I’ve had a pleasure to meet over my 4 year residency in Mosaic (5925 Almeda Rd). He is always very punctual, polite, and accommodating! Love the current front desk of Matt’s office as well.

Great people They go above and beyond to ensure our HOA is always well managed and supported. They have an amazing team of people.

The concierge staff at Mosaic, especially Million, has been so kind, helpful, and friendly. The front desk has always been great. Most complaints about management of the overall building have been around some questionable decisions, and should be utilizing resident input more often when making decisions that impact everyone.

I’ve been at the Mosaic since 2016 and Matthew has been a great manager. Deissy has been an Amaxing addition to the building. Always a big smile and a huge people person. She makes this a great building to always come to! The concierge team is always so nice and housekeeping, maintenance. Great job Matt!

I had an excellent experience with Million as my concierge. His attention to detail and exceptional service truly stood out

Ive been here 2 years and my experience has been fantastic. The staff has always been very friendly and great help when i have a question or needed any type of work to be done. The cleaning ladies keep everything in top/ clean condition..very clean place everything in order. I would recommend Mosaic to close friends,family or anyone.

My experience regarding attempting to have an issue resolved via the management group has been tedious, complicated, a huge utilization of time and mental bandwidth with no resolve. The list of persons that I have talked to have something like trash picked up is absolutely ridiculous. Very poor management experience thus far.

The best management team is at Kirby Lofts hands down! Tomas and Amy are the best people, always going above and beyond for everyone. I really enjoy seeing Amy every time I come down my cave, she’s the sweetest person I’ve met and Tomas is always attentive and willing to help!

The staff at the Mosaic are incredibly supportive and helpful! They’ve been a huge help over the months that I’ve been here. Deissy always brings a great attitude and is super knowledgeable and helpful in resolving problems!

Rise is a good place to live. Ive been there roughly three years and have enjoyed every day! From the pool with the view to the great concierges at the front desk! Khan is always there to help with whatever matter is at hand and does it with a smile on his face!

I have had the best experience with the staff at mosaic. Everyone has taken the time to get to know me, and it truly feels like home the second I walk into the building. I have a crazy work schedule, and the Conceirge and valet team have always accommodated to my needs. A large reason of why I plan to continue living here is the staff!

My experience has been awesome I have lived in many different buildings, but Amy and Thomas are by far the most helpful, knowledgeable, and, and pleasant management team I’ve encountered. They have made all the difference in my great experience here. I can’t praise them enough.

I purchased my unit at Mosaic Condominium without touring in person. Im here for a month now, and I must say, the management is superb! Deissy is an incredible person; she pays attention to details and consistently exceeds my expectations. Her smile brightens my day. The front desk concierges are super nice. Mike, a skilled concierge, really knows his stuff! While I dont use the amenities, I find the condominium to be well-maintained overall, definitely justifying the HOA fee. Thank you!

Khan has been an invaluable and integral part of our building! It is wonderful to be greeted by a friendly and kind face each morning. He is always at the ready to help out, very professional and polite, goes above and beyond and has made a real difference to life here at Rise.

Leigh Allen, manager at Rise Lofts, provides wonderful service with excellent communications. Always progressing projects and following up.

I’ve lived at Kirby Lofts for a little over a year now. Amy and Tomas have been incredibly friendly, helpful, and professional since moving in. They are very responsive, and I know Kirby Lofts is in good hands under their management. I would definitely recommend!

The mosaic staff is always so helpful! Maintenance is on top of everything making the mosaic very uniqueDavid, Daniel thank you for all the help and desisy and the concierge members for everything you do! Matt is a great manager leading a great team

In a single word - breathtaking! The pool and community area are absolutely incredible with sweeping views of downtown and the medical center. The staff here is top notch and always accommodating. Matt the building manager is very professional and easy to work with.

Great experience with the front desk concierge Million! He has done a fantastic job every time I ask for something and has been very helpful with our new move to Mosaic. He is very professional and always knows the answer to any question I ask.

How did they get so many reviews so quickly and all five stars?No company can get these many reviews this quickly... it takes years to get reviews (not 3 months 50 5* reviews).Shows how credible they are. Spamming?!Terrible company. They dont fix stuff and make up their own rules. Ive complained to them about my issues (and even our neighbors have) and all they say is we cant fix it. A huge joke. They keep firing or changing staff so no one knows what is going on lol.Stay away from Rise!

As a realtor, I have had the pleasure of showing clients the Mosaic Condo and it has consistently impressed both myself and my clients.The units at the Mosaic Condo are among the most attractive and well-designed in the area. The open concept layouts and generous square footage offer ample space for residents to live and entertain comfortably. Let’s not forget to mention the standout features of the Mosaic Condo is its top-notch amenities.Location is another major selling point for the Mosaic Condo. Situated in a sought-after area, there are numerous dining options, shopping centers, and entertainment venues just steps away.The Mosaic Condo is a standout property. It offers a perfect blend of luxury, convenience, and location, making it an attractive option for clients in search of a high-end condominium.I have also had the pleasure of interacting with the management team, and I have been truly impressed with their professionalism and dedication. Their attentiveness and commitment to providing excellent customer service make the Mosaic Condo an even more desirable property for potential buyers and tenants.

From the moment I set foot in RISE Lofts, Khan, the ever-smiling concierge, became the defining feature of my experience. His consistently friendly demeanor is not only welcoming but also serves as a true embodiment of genuine hospitality. Every interaction Ive had with him has been marked by his natural affinity to put people at ease, making them feel like theyre right at home.But beyond his warm smile and greeting, what truly sets Khan apart is his extraordinary willingness to go above and beyond. On multiple occasions, Ive witnessed him venture far out of his way to assist residents and guests, often taking on challenges that one wouldnt typically expect from a concierge. Whether its handling last-minute requests, providing local recommendations, or just taking a moment to chat and brighten up someone’s day, Khan’s dedication is palpable.In all honesty, it shocks me that Khan is not already the General Manager of RISE Lofts. With his unparalleled commitment, infectious positivity, and natural leadership qualities, he certainly deserves to be at the helm. Its high time he receives the accolades and recognition that are long overdue. RISE Lofts is exceptionally fortunate to have Khan, and any institution would be enhanced with his presence. Heres to Khan, the true heart and soul of RISE Lofts!

Victoria and Alan are extremely professional, helpful, courteous and always with a smileWe are original owners and Victoria is by far the best manager we have ever hadAlan always goes the extra mile

I have never lived in a condo building with a management association, but, from Day 1, I have had an exceptional experience at Kirby Lofts.Amy greeted me immediately and made me feel at home even before I started moving in. Tomás made the actual move easy by getting my moving truck situated at the front of the building.Both Amy & Tomás are always busy keeping our building in order, but never too busy to chat, take care of any requests, or answer any questions I have. Were lucky to have such an attentive team here!

Gina Olivares is one of the best building managers I’ve experienced. We are always updated about everything going on in the building and projects are getting completed fast. So happy to have her here. Linda has also been great and helpful whenever I’ve had any accounting issues.

Deissy, Matt, and the rest of the team at the Mosaic are the best! They are always there to help and make sure you have the best experience.

As a Kirby Lofts owner I cannot say enough positive things about the concierge and maintenance staff. Amy (who I swear is a saint) is unfailingly patient with tenants and their varying demands. Amy always manages a smile whatever the situation and negotiates beautifully if there are differing opinions about a situation. Tomas is kind and gracious and I have no doubt that he is often doing things well beyond the scope of his job description. In short, they are a huge part of what makes the Kirby Loft experience 5 star.

I am extremely disappointed with the handling of my recent HOA bill. Without any prior notice or opportunity to pay, I received a bill for a new roof cost that was immediately sent to a collections law firm. This has resulted in an additional $5,000 charge, which is completely unjust and unreasonable. The HOA’s lack of communication and transparency in this process is unacceptable. Homeowners deserve better treatment and respect. I strongly advise others to be wary of this HOAs practices.I pay almost $450/month to this HOA that’s over 5k a year let that sink in and in return they have an app that is what seems like from the 90’s can’t even do a ach payment without getting charged a fee so $450 plus a fee and that’s if the app feels like working that day. When you call no one seems to be able to help , got a law firm involved which has even worse customer service .All I want to do is pay my bill and live peacefully but I can’t they won’t me .

I’ve been moving in and making Million and the other staff members bring out my packages every day, they are always super helpful and quick to assist. Having 24/7 reception is a breath of fresh air coming from a place with limited mail reception and assistance hours.

Manager and front desk staff very helpful. Make you feel welcomed. Lobby and club house are beautiful.

Amy and Thomas are a great team, always so friendly and professional. We are always updated on any projects going on in the building. Kirby is very well maintained making it a great place to live !

Deissy and the Mosaic staff are amazing always so welcoming and happy makes it feel like homeEven the residents are ao helping and its just an amazing building with absolutely great management

I have lived at the Mosaic for over a year. I had a rocky first couple of months because the transition was terrible. I got no guidance from the building as to what I needed to do to until I had to ask for it (mail key, access to HOA accounts, parking tags). Valet is no longer 24/7 despite our HOA fees going up. Valet now takes 2-3 times longer in the mornings to bring out cars. One day they lost my key for 30 minutes. Needless to say, I have limited my use of valet.So far, living at the Mosaic is okay. It’s comfortable and has a great location. The concierges are all friendly and great. My only real complaint is that my dog was attacked by another dog and the association did nothing about it. The general manager finally stepped in as liaison to assist after weeks of being ghosted. At this point, Ellyana had previously advised me that they had video footage of the incident but were refusing to give me a copy so I wrote to the general manager to ask him to preserve the evidence. Only after my attorney sent a written demand for preservation of evidence, I was then told there were no camera footage of the attack, despite previously being told there was, that I would not get a copy, and that it would be preserved. When I pointed out the camera that was in the vicinity, the manager said he was unaware there was one there so we walked together to confirm. Once there, I was told it was not working. So the overall message was “there is nothing we are willing to do to help you other than serve as liaison so you can get reimbursed but not by us.” Sure.If they can send out notices for Halloween decorations, they should also be able to do their jobs by looking at all the balconies that have been in violation for over six months. They should also know where their cameras are located and have working cameras at all times for the safety of the employees/residents and not just the protection against liability when it’s convenient.Clearly they didn’t leave a good taste in my mouth. Despite this, it’s a decent place to live.

Rebecca is doing a wonderful job serving our community. Our homeowners in Lakes on Eldridge love her!

Staff is very friendly and attentive. Maintenance is fast and comprehensive, the building is kept nice and clean for everyone!

Very helpful, kind, and jovial staff willing to assist anyone with anything. Whether they are receptionists or valets, they get the job done with a smile

The Valencia is a beautiful, well kept property that was a pleasure for us to stay in. The exercise room and pool area were very nice and well appointed and maintained. The staff we met were friendly and very competent - Victoria on the front desk is a gem!

HIGHLY RECOMMEND! If I could give Amy and Tomás of Rise Management more than 5 stars I absolutely would. They both provide incredible service and seamless management of Kirby Lofts--the best run and coolest historic high-rise in downtown Houston. 🌃

For me this new management company has been nothing short of nice and helpful. I am very pleased with both the managers and the current board. Alejandra and Daniel could not be nicer and the transparency that this new board has displayed has been a breath of fresh air!

Amber is the best building manager. She goes above and beyond to help. Exceptional hospitality. Alex and Pierre are both really great too. I’m grateful they’re here.

I have lived at the Mosaic a few years now and the management has always been great. The staff are always responsive to my concerns and any issues that arise. Special shout out to Matthew Maier, who really goes above and beyond for the residents.

I would like to commend one of your employees, who works at Kirby Lofts in downtown Houston. Her name is Amy Combs, she is fantastic, and you could not ask for a better General Manager! I have lived here almost 8 years now, and she is our sixth manager. She is by far the best! She is nice, pleasant, and caring to all the residence. Because I am visually, hearing, and mobility challenged, she is extra special to me. She will do anything in her power to help me, or any of the other residents in the building. I hope she will not be another Kirby Lofts turnover manager. I hope she will be here for a long time to come. Congratulations on hiring such a beautiful person!

Manny has been a real breath of fresh air at the Renoir. In our 15 years living here, he is the most responsive and service oriented building manager I can recall. Thanks, Manny, for all that you do for us. Jerry and I are very appreciative.

Mosaic has an AMAZING staff! Always so welcoming everyone always is so uplifting with a big smile. It makes the building unique. One thing as well it is always so clean! Great job Rise.

Kirby Lofts is the best place to live downtown. Amy and Tomas run a tight ship and keep the building beautiful and fun. Great place to live. Responsive Managment. The lobby always smells great!

Mr Kahn is always amazing, hard working, and welcomes everyone with a smile. We are so fortunate to have him! He is always willing to help and go the extra mile to help homeowners and guests. We appreciate him so much at The Rise! Thank you Mr Kahn for everything you do:)

After talking to the on-site association office person and still not getting the elevator fixed over the last couple of months, I decided to contact the main Rise Association Management Group and the Marketing and Administrative Coordinator closed the case by telling me to talk to the on-site association office person again. They cant even give me an estimated time of repair even after two months of the elevator being out of order.

Million at the front desk is awesome! He’s always prompt at getting my packages and even had them already ready before I got down there today. Thank you for making my life easier!

Million has always been very helpful and made sure we felt comfortable and safe at home. Very attentive, pays attention to detail, and readily available to meet all needs at anytime.

Mosaic is one of the best highrises in Houston. Great management.Matt goes above and beyondConcierge staff is well trainedMaintenance team is on top of everything.Deissy is awesome human.

I have seen a great improvement in service since Rise Association has taken over the management of Kirby Lofts Amy our on-site manager, is very attentive to our needs. Amy and Tomas are the best.

Amy is very effective at her job and very personable, too. Tomas also does a fine job. We Kirby Lofts denizens are lucky to have them both!

Rebecca was very helpful signing me up for the new portal and getting a new sticker for my car.

Khan is an exemplary employee and amazing Concierge! He has served the Rise community with professionalism and dedication over the last years. We are lucky to have someone that cares as much as he does.

The elevator has been broken at Hearthwood for three months, preventing my disabled mother from leaving her home. I have been given the runaround regarding when it will be fixed.

Clean building, supportive staff and a very friendly place to be! The concierge services are great and super responsive. Big thumbs up for Million and his colleagues at the front desk.

This is a review of Tomas Moreno from Kirby Lofts. I moved into Kirby Lofts about 8 years ago to help out my grandfather. It was an OK place to live then. One of the good things about it, was Tomas. Rise Management took over Kirby Lofts about a year ago, and one of the best things they did, with the encouragement of our Board, was acquire Tomas from the old company. He is very friendly, conscientious, always willing to help, and he is a very hard worker. He is always doing something to improve or clean Kirby Lofts. He has helped my grandfather, as well as other residents, and always with a smile. He and Amy work well together, and Kirby Lofts is now a well-oiled machine. Lots of improvements have been made, and it is a great place to live now. Thanks Tomas for always being there, and for a job well done!

I was dreading writing this review because I am usually not this person but it has to be said. I am a unit owner at The Lofts On Post Oak in uptown and this management company is the worst. I will go ahead and take this over to the lofts reviews as well so people are aware. This company makes the worst decisions for the building. Approves remodeling projects that there are no funds for and throws the costs on the Unit owners to deal with because they can. Living in these lofts is a fake sense of luxury and convivence. You get no actual right as a homeowner with this management company. You have to waitlist to lease out your unit and basically anything else that you may want to do to your home. There really isnt anything easy or luxury about dealing with this type of management. It isnt fair for homeowners to have such little authorization to do what they desire with THEIR place. I feel that the management is the worst thing tied to living at The Lofts on Post Oak. If it were managed better and they had better, reasonable and practical board directors on the Board, it wouldnt be what it is. If you absolutely want to move in or buy a place with them as your HOA/Management, then think it twice because there is a unreasonable amount of limitations to what you can and cant do. They are polite and try to provide great customer service, but thats about the only good thing they can do in that building and as a management company.

Ive been living at the RISE building for the past year, and I cant say enough about the exceptional concierge service here. They truly go above and beyond to make residents feel welcome and taken care of.

Ive worked with hundreds of HOAs and management groups during condo reviews over the last couple of years. This was one of the best experiences and Ive had in that time. We had multiple followups and our rep was responsive and helpful the whole way! If every HOA review went like this it would make the job so much easier. 5 Stars.

I am an owner at Kirby Lofts. Rise has been fantastic. Amy and Tomas are top notch. I give them both 5 stars!

RISE management has been great to work with. Great communication, timely payments, and friendly staff. Look forward to continuing services for the foreseeable future!

Very professional team that cares about the needs of the residents and produces results.The General Manager is very proactive and concerned, great people skills and very responsive. The Assistant Manager is a great team player, always on top of details and very active. The concierge staff is excellent and the maintenance team is very efficient, always busy taking care of our A/C and plumbing issues and the cleaning ladies.. the best!All and all, Rise Management has been a great, reliable and professional support team to our HOA, the building and the residents.

Deissy and Matt are fantastic managers at the Mosaic. The building is very well managed!

Matt and Courtney have been great since the day we moved in! They made sure that we understood everything that we needed to know about the building before we even signed our lease. Anytime we need help or information that we aren’t sure about, they make sure to help us out every time without hesitation. They are a huge reason why we feel comfortable in this building.Thanks for everything, we truly appreciate it.

I have to personally come out and complement Million! He is a long time employee, kind, polite and has always helped me with every issue I have. A great person and employee we are lucky to have!!

The team at Mosaic is very helpful and friendly! Deissy in particular has always been prompt to reply to issues when I email. Appreciate their hard work!

Amy and Tomas are amazing! They make our building feel like home! Kirby Lofts would not be community we are without them!

We’re are blessed to have Amy as our concierge and Tomas. They are hands on and will do anything to help you and solve any problems your you have. Thank you so much for bringing Amy on board.

Rise manages our building, The Oxford. Their service and care for our building is exceptional. Our General manager Anthony Campise, provides amazing service and takes care of issues we residents have, efficiently.

Amazing staff! Always willing to go the extra mile to help residents and guests.

Recently a young lady from Rise asked me to rate the homeowner experience. I just want to say that ever since Rise took over management for my condominium. I have been pleased with Rise. In my opinion their response time could use improvement, but if that’s the only complaint I have then I really don’t have a complaint. Crystal has provided EXCEPTIONAL customer service. I appreciate her concern and compassion she expressed towards me in resolving my account issues. I am very pleased with Rise and their entire team and I look forward to the future.

Amy & Tomas at the Kirby Lofts are fantastic! They work tirelessly at all hours and always maintain great, positive attitudes! 5 Stars!!!Kirby Lofts

Kirby Lofts is the greatest building downtown. Convenient city living minutes from Minute Maid and attached to the tunnels. Right on the Metro Rail. Amy and Tomas are caring and professional. 5 stars.

They have absolutely ZERO loyalty to the home owners! Half of our condominiums have a shared A/C and heating system called the Chill tower which is extremely old and requires constant weekly maintenance and coolant injections,especially in our current extreme and dangerous heat warnings, they have been negligent in that job and seem to only be in it for the money.

This is my first time living a condo and since RISE took over it been amazing. They installed more security measures almost immediately, they’ve kept the property beautiful and made it so my friends are jealous of where I live. Linda recently responded to an incident I had and she was wonderful. She answered within hours and had someone out to address it. I am 100% confident that any issues in the future will be addressed quickly.

Khan always greets me with a smile and personable. As a guest to the Lofts, hisWarm welcome and personality make me feel at home. He is the gold standard greeter.

Everyone is very welcoming with a smile 😃 and helpful all the time especially Zinah😍

Rise Association Management Group provides property management for my condo in Houston, Tx. Recently I had a billing question that required some assistance. I reached out to Rise Customer Service and was pleasantly greeted by Linda Davidson. Linda listened to my issue, assisted me in finding the data that I was seeking, explained the prior transactions and took the time to show me how to navigate their website for future use. She went above and beyond to assist me in resolving all my issues. It is rare these days to find a customer service representative that is so patient, knowledgable, conscientious, and caring as Linda. Thank you Rise Association Management for hiring great people like Linda.

Amy and tomas are excellent! Always so on top of things. Any time anything comes up with the city, maintenance, etc etc it is always handled expertly and promptly. Great sense of community

Million is a very attentive and professional concierge. He is always friendly and approachable and takes great care of me and my guests.

I had the pleasure of working with Gina Olivares, and she took care of everything! Not only was she professional, she was kind and kept me informed through the entire process.

Mosaic and its onsite staff are on their game. This property is super clean and a professional. I always feel very supportive. Great job Mosaic Team

Great service, the front desk personnel Million is the best. The place is clean and luxurious.

I am writing this review to express our appreciation for the help we received with several matters from JENNIFER BABOOLAL. From the time that Jennifer assumed her role as manager, we have found her to be responsive to all of our needs. I would also like to mention the professionalism and promptness with which she handled any problem that we were facing. Not only with respect to our needs was she always attentive, but one can see how the entire building has benefited from her managerial skill and sincere caring. Jennifer has our highest praise for all shes done for us!

Our HOA switched to Rise Group recently, and I have the opportunity to work with Rise to resolve some financial issues created be previous HOA management. Rises staffs are very easy to work with, they are responsive with my inquiry emails, and the phone call does reach a real person (no stupid AI machine) you could talk with. They are very professional, and I like them very much.

I have spoken with a woman at Rise management a few times about a serious issue with pests occurring in our building, and she has always been short and rude on the phone. She cuts me off when I speak, and offers no empathy for the fact that we have rats in our units.The management has scheduled for a pest control team to come out and inspect the building quickly after bringing up the issue, so that is great. I just wish the quality of customer service with the Rise employees was better.

Deissy and the team are always incredible. Always there and ready to help. Great service.

Rise took over our condo management just a month ago and Im already really impressed with their customer service. Ive had more than average questions this month and they are on the ball with fast responses and quick answers. Very impressive.

Million is the best! He is so professional and attentive to all guest needs. The concierge here is the best and always friendly.

Outstanding concierge business especially Million who is always attentive, helpful and courteous.

As first time loft style living residents my husband and I had no idea how to navigate all the intricacies of adjusting to urban living. Matthew Maier, the property manager of our building, Kirby Lofts, made our transition from suburbia to downtown seamless. We have now lived at Kirby Lofts almost a year and he continues to be an invaluable asset to us and our community. He is knowledgeable, unwaveringly polite and a consummate professional. Matthew organizes and conducts quarterly and annual meetings to keep the community well apprised of relevant information and provide a format to discuss community concerns. The ongoing improvements to the property are endless- think brighter lighting, key (fob) less entry, hallway renovation. Did I mention that he even has doggy bones to greet our four-legged friends??

Me Khan is a great associate, very friendly, he always talks to everyone making you feel welcome. Especially our dog loves him.

My wife and I have lived here at Sage 3525 for 10 years now. She is an engineer and I am a Doctor who both run several companys and understand business. With our new manager Jennifer, it is a breath of fresh air to see someone who actually cares about this building and its residents like she does, not just in her words but in her actions. Our place with its large trees overshadow the property like no other. With great management like we have now, our place is like being at a resort when sitting out by the pool. Its just really nice to know that our voices are heard here at our place we call home.

I wish I could give 0 stars. We are currently on day 4 with no hot water. A crew turned it off the Friday before the holidays with no communication to anyone about this matter, which they are responsible for. Their phone lines are also not working, so no way to report anything. Tried calling today, message still on saying calling outside business hours, which are Mon - F. Christmas is over and we are back to work w no way to clean dishes or laundry, or bathe. Just disgusting. If you are responsible for managing a property, this is not the way it is done.

As a Real Estate agent Ive had to engage with a number of management companies over my 4 years in the business. Im happy to write this review and tell any readers that whether the subject property was Cambridge Glenn Condominiums in the Med Center or The Rise in Midtown, my experience with this company has always been very pleasant, professional and positive.Today I am compelled to write a review for a gentleman by the name of Paul Valdez who manages Cambridge Glenn. My father tasked me with the job of selling his condominium in the Med Center and I wrote no less than 36 emails and made numerous phone calls to Mr. Valdez. He arranged a meeting between myself and a contractor (Jericho Foundation, another excellent company) to ensure my concerns were being addressed. Needless to say, every email was responded to adequately, as well as promptly.This experience could have been awful for me with a different company, thats a fact, and today that condominium is sold and it was largely due to his help and I sincerely appreciate it.

Chantal Fuller has been an excellent Rise representative who is always responsive to my questions and provides a comprehensive explanation when needed. She is always accountable and follows-up when she says she will, doing so with a pleasant attitude. I highly recommend her for any assistance that is needed.

Kirby Lofts is the best building in Downtown Houston. Amy and Tomas keep everything running smoothly. We love it here!

I’ve been a resident at the 3525 Sage Condominiums for the past 2 years and we’ve had our up’s and down’s here, but ever since Jennifer has taken charge as General Manager, it has completely turned things around here! Our amenities our receiving improvements consistently as well as infrastructure and her training of the staff hasn’t gone unnoticed either. With all of that being said, I’m leaving this review because I’m always pleasantly surprised at what Jennifer has planned and this past Friday, she scheduled a happy hour for residents to enjoy themselves on their patios with a live DJ playing on the roof the parking garage which was a breath of life into not only just my neighbors at the condo, but the 2 surrounding buildings’ residents as well. Not to mention, all of this was accomplished while still maintaining social distancing for the safety of everyone!Thank you Jennifer for all that you do!

After 4 months with 115 emails, 5 phone calls about this one bill payment of HOA fee, RISE AMG still cannot get it right.The company conveniently claimed they did not receive both checks sent by my bank and by my property manager. Demanded that I send proof from the bank and that I pay late fees, administrative fees, convenient fees -- all of which were due to the companys irresponsibility and broken system!Late fee was paid even though we did not pay late. The precess of getting refund takes forever. When asked, a RISE AMG manager mentioned she cannot control USPS! No, the refund check has not been sent, but finger-pointing on USPS is already done (again.)Highly recommend against using the company.

Ive been living here for almost four years and its so great to be living in a place that i have so little to worry about, and believe me i appreciate it. back in Denver, a condo like this would cost in the $1-million range, so you cant top the value, and the amenities, pool, fitness center etc. are like a luxury hotel (i often joke that i feel like i live in the Grand Hotel)a lot of that is because of the fantastic staff we have here. Jennifer, Daniel, Josh, Melvina, (and I know that all of the other names escape my memory at this point) are all first rate, they care for this building and those living here as if we were their own family.you could not find a better place or a more well run building

Great apartment, the staff are awesome and always very attentive, reliable, and friendly!

Very Nice service from Jessica Martinez! This is my first time calling Rise Association Management. They picked up line very fast and appropriately transferred me to the right person. After I spoke out my questions & concern, Jessica helped me find a better way to fix it. High recommend this Management company, they are considerate and put customer at top list!

After communicating with ms (XXXX) over e-mail and via telephone, I can only but thank her on how expeditiously and courteous manner in which she took care of my requests and concerns. It feels very reassuring that both the residents and management company can work together to make our small community a safe and pleasant place to live. Looking forward to future interactions through our monthly meetings, e-mails and phone conversations.I also want to thank ms (XXXX) for listening and any assistance in the completion of these small projects.

Amazing staff and amenities! Always working on improving the building!

The Property Management and staff at the Mosiac are responsible for our property values appreciating on an annual basis. They also work great with the staff at our sister tower and our HOA.

John,I wanted to send a quick note to let you now that I am extremely pleased with the performance of Rise during our transition. Anna has been valuable with her knowledge, experience and attention to detail. We have experienced several issues and her positive, quick and thorough attention has resulted in a seamless transition to the other owners. I know that she has spent more time with us than expected and I hope that once the transition is complete we will not be as demanding on her time moving forward.Thanks Again,Dave GarzaPresident, Board of Directors Morrison Midrise Condominiums

Great Company & Great People! I recently had an inquiry as a homeowner regarding a cost breakdown of what our HOA covers and was needing to get this information quickly as we are trying to sell our home. I spoke with Jessica Martinez at the Houston office and she emailed me exactly what I needed within an hour! This type of customer service is exceptional and it was a pleasure to speak with Jessica. She even followed up with me the following day to ensure I received the documentation I needed. GREAT CUSTOMER SERVICE!

Rise Management provides services at my condo, and I am supremely happy with them!! Incredibly responsive, friendly, and proactive, Rise has made significant improvements to the building and environment since starting work here. I feel safer and more secure knowing that they are looking after my home. I highly recommend their services to other condo owners who are looking for a management company.

Great building. Well kept and organized. Staff and maintenance are great.

Mr. Khan is amazing! He is definitely one of my favorite people at the desk. Very helpful and welcoming.

We had some managers that were not doing their job, but since Charlyne took over she has done a great job managing our building.

This place is a good place to live. The staff is very nice and welcoming and help in any way they can . The apt are spacious as well and they’re is a doggie park as well which I think is an awesome thing to have

UPDATE: since my initial review 1 year ago, the situation continues to be awful.RISE now cannot keep anyone employed for very long, so there is a constant carousel of new characters rotated in.If someone at RISE does not like having to think or respond - because, you know, its work and maybe they just find it hard? - they simply stop responding.Ive been asking for nearly 1 year for a justification for the continuous increase in HOA dues. They cannot explain it. They literally tell me they do not know. Thats INSANE to charge people more while providing no justification or any additional benefits/services.Oh and Elise, who responded below? She left within 6 months of starting. She was brought on to turn around there terrible customer service experience, and she got nowhere.RISE is so awful and so incompetent, I have no doubt that they MUST HAVE PAID for any mildly positive reviews. I think they must be a shell company for something else. I dont know how they can legally continue to operate, when all they do is create chaos and havoc, and then charge people late fees, when people refuse to pay for their own chaos. Their business model is the definition of insanity, and its sad that HOAs continue to employ them. When its simply throwing money down the toilet.---initial review:----RISE is completely incompetent. The HOA at the townhome I own decided to switch from KRJ (which was terrible) to RISE this year. Its been awful for me.RISE is dishonest. They do not communicate proactively or in a timely manner. They fail to respond to your inquiries, and then they have no problem sending you threatening letters if you refuse to pay for whatever repairs (that are not your contractual responsibility) or unexplained fees they demand.Of course, they wont let you speak with their lawyer to clear things up (because they are afraid youll make too much sense).This is an organization that thrives on chaos. Our HOA Board is pleased with their communications, which makes sense: the board holds purse strings, so, RISE will be proactive with them and treat homeowners -- who ultimately pay for everything, but dont have immediate/near-term authority -- terribly.

During the recent winter storm we had here in Houston, the Rise team was there to get things done pronto. It was a hard time for us all but we worked together and they supplied us with all the people and backup we needed to keep owners as comfortable as possible. It was very professional and I appreciate the team: Courtney and Erica.

On 9/28 my kitchen ceiling fell in due to water leaking from upstairs. The on call management was able to send a plumber and said he would be back out Monday to see if the leak has stopped. The plumber never showed but the leak had stopped. Wednesday I spoke to Candice who is the assigned manager to my property and she was completely unaware of any situation with my home but said that she would speak with the on call management from the weekend and get back to me with the plumbers finding that day. Well Thursday rolls by and no word from Candice so Friday morning I call and Candice has no information for me and now insist that we spoke on Thursday even though my phone records say differently she was completely defiant and rude, insisting that we only spoke the day before and that now she didn’t say what she said about getting back to me with the information. Now she said she told me the plumber would call me. Well obviously Candice is not being truthful. I call back and ask for someone else to speak to and I get Linda. Now Linda says I’ll take care of it. She calls the plumber then calls me back. She states she has the plumber’s report and will forward it to me in an email by the end of the day Friday. I call at the end of the day and the secretary passes along a message from Linda that she is crafting the email and I’ll have it shortly. The weekend goes by and no email. Now around noon on Monday and I get Lina on the phone. I have to remind her who I am and why I’m calling. Now she says she was waiting on the invoice to come from the plumber before she can send be the plumber’s findings and that she has that now and the email will be there by the end of the day Monday. Well Tuesday goes by and I give her a call Wednesday. Well she is on the other line so I say I’ll hold to which the secretary replied I cannot hold on their switchboard. I requested to speak to someone higher up and who do I get? Candice, who also acts completely unaware of who I am or what my property damage situation is until I remind her. She calls me a liar when I remind here of what happened the last time we spoke. Then she proceeds to tell me she is unaware of anything Linda is doing. At this point she offers to conference with the HOA board president but at this point I have no faith in her or Linda.

Great place to live! Excellent service by Million as well!

Our concierge is awesome. Million always remember my name and unit number! I appreciate what he adds to the Mosaic team.

I am absolutely disgusted with the lack of humanity this association has shown. They wouldn’t even discount me a measly $5 late fee which was THEIR FAULT, even after they charged me thousands upon thousands of dollars which I paid as soon as I found out about. I have emailed Lynette multiple times and she simply doesn’t care and doesn’t bother to respond. I’m so disappointed in how stingy and miserly this company is over a mistake that they made and refused to correct. It is not about the $5 , it’s about the principle of knowing when you’re wrong and showing humility. These people just want to be right. Doesn’t matter if it’s to the detriment of the home owners. I wouldn’t wish this company on my worst enemy.