SBB Community Management

I am thrilled to share my appreciation for April M. and Kara T. for their outstanding work at Long Meadow Farms. Their dedication and exceptional management skills have truly transformed our community.April M. has consistently demonstrated remarkable organizational skills and a proactive approach to property management. Her attention to detail and commitment to maintaining the property to the highest standards have not gone unnoticed. She handles every challenge with professionalism and a positive attitude, making her a valuable asset to our team.Kara T. complements April’s efforts perfectly with her excellent communication skills and genuine care for the residents. Her responsiveness and problem-solving abilities ensure that any issues are addressed swiftly and effectively. Kara’s warm and approachable demeanor fosters a strong sense of community and trust among residents.Together, April and Kara have created an environment where residents feel valued and heard. Their teamwork and dedication are evident in every aspect of the property, from the beautifully maintained grounds to the prompt handling of maintenance requests.Long Meadow Farms has flourished under their management, and I am grateful for their hard work and commitment. They truly set a high standard for property management and are deserving of this recognition.Thank you, April and Kara, for everything you do!

I have had the pleasure of working closely with our community client manager Christy Jordan at SBB. She came in at a significant time of transition for our Board and SBB. I am grateful for the hard work she has put in to get up to speed on our community as well as her willingness to learn and grow alongside our board. Her communication and responsiveness to any of our needs or questions has been wonderful. While this year with our board has not been easy she has handled herself with the utmost professionalism, patience and kindness. She is a great asset to SBB, and the communities she oversees are lucky to have her.

Im thrilled to share my experience with Sandra Stephen, our Bridgestone Community Manager. Sandras dedication to our neighborhood is truly exceptional.What sets Sandra apart is her responsiveness and problem-solving ability. She addresses issues promptly with practical solutions, always communicating clearly and keeping residents well-informed.Sandra consistently goes above and beyond in maintaining and improving our community. Her skill in balancing diverse resident needs while adhering to HOA regulations is impressive.Under Sandras management, our property values and community appeal have noticeably improved. From coordinating engaging community events to overseeing critical maintenance projects, her attention to detail shines through.If youre seeking reliable, efficient, and resident-focused HOA management, Sandra Stephen is the professional you want. Shes made a significant positive impact on Bridgestone, and Im confident she would do the same for any community she manages.Five stars for Sandras outstanding service as our Community Manager!

Sandra Stephen is the best community manager I have ever experienced dealing with!! She is extremely responsive and very thorough in her communications! She is always the first to volunteer to help anyone in need! She is very much appreciated and well respected in our community!

SBB Community Management and the Bridgestone HOA Community is lucky to have Sandra Stephen on their team and I have to say she is one the best Community Managers I have ever worked with. Sandra goes above and beyond as a manager and always makes herself available to the residents and board members.

I have been a resident of bridgestone for almost 30 years and have served on the hoa board for almost half of that. the time that sandra stephens has been our property manager has been very professional in her duties and has many times gone passed the call of duty by taking care of business, when most would wait till the next business day, maybe! she has always been on top of issues and gets the job done! she has been a great asset to our hoa board.

I am a resident of Long Meadow Farms Subdivision and have had numerous interactions with and worked with our Client Manager, April, and our Client Support Manager, Kara. Together they manage our community through excellence in communication, thorough and timely responses, understanding of our unique governing documents and efficient reporting and assistance to The Board of Directors. Having served on The Board, I have witnessed first-hand their sincere love for our community and respect for our residents. It is their goal to keep our community standards and home values high while managing the day-to-day operations of our community. Both bring years of experience to the table and have the confidence in one another to work cohesively as a team. We’re lucky that SBB Community Management employs such exemplary onsite staff.

The team at SBB is wonderful and dedicated to their clients, Sandra Stephen in particular is an experienced manager who knows how to get things done for her homeowners association clients. If youre considering management companies for your homeowners association in Houston, consider SBB!

Sandra always gets back to you in a Timely manner.I Appreciate all of her help,Shes very passionate about her job and i believe she sincerely cares about everyone.She always goes above and beyond.I don’t know how she does it.So glad shes on our Board!Rita Harkless

Did this company take over Chaparral management? I have been receiving emails on their behalf from this company and they are in trouble for grand larceny. The Houston Police Department has been notified and I have filed a complaint.

It is always easy to work with April and Kara over at Long Meadow Farms. They are helpful and polite whenever we interact, and are very knowledgeable of the community rules and regulations. Definitely glad they are a part of the Long Meadow Farms team.

Sandra is extremely responsible and cares so much about the Bridgestone community. She is always available to provide assistance when there is problem or concern. I feel very good that she is part of the management team.Sam Rochet

The on site SBB Management staff in Long Meadow Farms have been an amazing resource both before I was elected to the HOA Board of Directors, and even more so since! So helpful, respond quickly to residents and board members, and are always professional.

Sandra is an asset to her company and the community.She works hard in her district to always correct and make things right.She listens to the community and tries to the best of her ability to do the right things.If the community had more people like her that cared it would be wonderful.

Sandra Stephens has been wonderful to work with at Bridgestone, the community looks great. The new waterslide installed last year is fabulous. Great amenities at this community

Sandra is responsive, knowledgeable, and practical. She has a unique ability to be tough yet compassionate while always protecting her client’s interest.

Working with SBB Management throughout the years has been seamless and efficient. With Sandra at the helm of running Bridgestone HOA the processes are flawless and her execution is precise! Its a pleasure working with both SBB and Sandra.

Updated review:SBB took over for Lead Mgmt and Sandra is still delivering the same outstanding service as if she was a member of our community. She is a dedicated resource for our very large community and we appreciate all the personal service she provides each and every day.You just cant get better than Sandra.Our HOA has been with LEAD since its beginning and they have consistently improved with each passing year. We love our community manager and her attention to detail, in addition to all our contacts with LEAD they have been and continue to be wonderful and provide outstanding service to our community.Before and after Hurricane Harvey they made sure our community was taken care of and they were there for us after as well and during our recent very hard freeze they made sure all the details were covered which is not an easy thing to do.You cant hire a better company and I have personally recommended them to every community around us and the ones who email asking for suggestions.

I live in Long Meadow Farms. April McCutcheon and Kara Trahern are our onsite team. I am one of the few residents who regularly attend HOA meetings and also try to stay involved as a member of this community.I have interacted with both of these Ladies on numerous occasions and always find them to be professional, knowledgeable, responsive, friendly and always willing to help. I very happy that they are here supporting us!!

This company is a joke,raising our monthly fee every year yet no improvements seen.What are we even paying for?!Community pool not maintained, front yard awful!These people are making a pretty penny while we are not provided with the basic services we are paying for monthly 👎🏼

Working with April and Kara has been an absolute pleasure. They are always very helpful anytime I have a question or concern about Longmeadow Farms. 💯

April and Kara have been amazing to work. So professional and on task about every detail. These ladies do not mess around and get everything done immediately. If every office ran this way the world would be a much better place! Thank you guys.

I have had the unfortunate experience of dealing with SBB, and I feel compelled to share my thoughts to warn others about this unprofessional and bullying organization.Lack of Transparency and CommunicationFrom the outset, it was clear that SBB operates with a shocking lack of transparency. Important decisions are made behind closed doors, leaving homeowners in the dark about policies and changes that directly affect our community. Communication is not only sparse but often condescending, making it difficult to voice concerns or seek clarification.Bullying TacticsWhat truly sets SBB apart is their aggressive approach to enforcement. Instead of fostering a sense of community, they resort to intimidation tactics that create a hostile environment. I have witnessed numerous instances where residents were bullied over minor infractions, leading to unnecessary stress and anxiety. This is not how a community should be managed.Unreasonable Fees and PenaltiesAdditionally, the fees imposed by SBB are exorbitant and often unjustified. It seems that their primary focus is on generating revenue rather than supporting homeowners. The penalties for minor violations are not only excessive but also seem to be designed to instill fear rather than promote compliance.ConclusionIn conclusion, I strongly advise anyone considering moving into a community managed by SBB to think twice. Their bullying tactics, lack of transparency, and unreasonable fees create an environment that is anything but welcoming. It’s disheartening to see a company that should be working for the community instead act as a source of stress and frustration.

Fantastic company. Sandra is amazing to work with. Extremely glad to have them as our Management Company.

Such a pleasure working with April and Kara at Long Meadow Farms - Always have great communication and very accommodating for any of our scheduling needs.

The worst property management I have ever come across. Don’t reply to emails , don’t return calls and if you try and then call then you reach a mediocre call center- type operation that are clueless. Trying to reach a property manager directly….. good luck with that!

Sandra Stephen & SBB Management is the best thing thats happened to our neighborhood. Since the HOA contracted them to manage our deed restricted community, collections have gone up, violations have gone down and overall, homeowners & board members alike have had a better experience. Kudos to Sandra & SBB for having our community in their best interest!

They make you submit an architectural review which is $50 to hang up christmas lights or string lights. Already expensive annual fee and they want more money. They put up cheap landscaping and dont make any improvements to community. The staff is rude and very rarily respond. I suggest you do research if this company is in charge of your HOA i would not move to that neighborhood. They are by far the worst company ever

If it werent for Brittany I dont think our HOA would get anything done. I really appreciate everything she does and the responsiveness she provides as well as results.

Sandra always gets the job done! I can count on her to be responsive when I need help and kind in the process.

This is by far the worst hoa ever. They charge a $50 fee if you want to request to make any changes to your house. Then they take over a month to respond to your request and then they deny it and dont refund the $50 back. We already pay $1050 yearly which is much more than any of the surrounding neighborhoods but that is not enough they want more money. Ive dealt with 2 different hoas but this one is a nightmare. If i was buying house and this company was the HOA i would not move there

April and Kara do a wonderful serving the LMF community. From everyday operations to special events, they always put the community first!

Lead Association Management, Inc does not service the members of the H.O.A as they should They only provide annual assessments randomly and they dont make their portal accessible to all members. They dont provide any or very little documents in paper for.m. So since I dont have an I phone or Labtop, I have to struggle to find out the annual assessment, as it changes yearly; and if I am late painting the correct amount, they threaten to put a lien on our property and assess unreasonable late fees, unreasonable finance charges and unreasonable attorney fees . They are quick to send any account to collections. Then,they refuse payment unless sent to an attorney in which they keep on RetainerWe need to Protest all H.O.A. It is no longer feasible to live in an H.O.A community because it is a way to harass homeowners into losing their property while the H.O A, Management Company and their Attorney get a piece of the pie, proceeds from the sale of your home when you lose it to them.I wish I never bought from LGI Homes, as Leas Association manages their H.O.A. which they are all in cahoots and get kickbacks from homeowners lack of information needed to pay their .H.O.A. Assessment.It is a total nightmare. The Governmental Agencies , CFB, Consumer Affairs, State Attorney General, TXv State Bar, and U.S. Attorney, do not support or assist you with the H.O.A or their Management Company wrongdoings and unfair and deceptive business practices.

This is the WORST HOA COMPANY EVER! SUPER EXPENSIVE AND NOT RESPONSIVE AT ALL. The street lights are completely dark where I live and it has been more than three months since I reported something that concerns the HOA, they simply do not have status or follow up back for you, And the worst thing is that you have to continue to pay services that you don’t receive.

Sandra Stephen with Bridgestone is always so prompt and helpful and she truly does a great job!

Horrible. Constantly raising dues every year. There are maybe 10 street lights that work in a 500+ home neighborhood. Some that are leaning towards peoples houses. They set aside 1-2k for holiday decorations, but only puts up 1 string of lights and a wreath. Have HOA meetings during peoples work hours, so everyone at work cant view the meeting. Doesnt have open meetings. HOA was suppose to be turned over to the home owners, but yet hasnt. Elects who they want on the board and doesnt let the home owners vote and throws out other peoples nominations. Fines me for fixing violations that were fixed before receiving notice. Splash pad rarely works. Does not up keep on areas that are their responsibility and blames the city when the city says that it is in fact LEADs responsibility. Should I continue?

I bought a home in Jordan Ranch in November of 2018. I never hesitated to reach out to Lead Association Management, as the acting HOA managers while the development is under construction, with any question or challenge I experienced. They have been WONDERFUL! My main contact is with Kelsey Sandlin and she has been kind, responsive, knowledgeable, and very available, even during the virus madness that has affected everyone these last few months. I’ve reached out to her on issues of security, clarifying policies I was confused about, a few things I needed to run by the ARC committee, and more. She has NEVER disappointed me. I really feel like the Lead team is aware of daily challenges and genuinely care about taking care of the development and resident concerns. I’d give them more than 5 stars if that was an option! Tara Maria Amavi

LEAD took over as our HOA this year. I’m usually the neighbor who stays to herself and get the occasional take in your trash can or mow your lawn letter. Those don’t bother me, they are reminders to help with the upkeep of the beautiful neighborhood I chose to live in. Now, let me tell you about a more personal experience. My home recently was flooded (homeowner mistake not natural disaster). We were in a hotel for almost 2 months. Let me tell you between my insurance adjuster, my contractor manager, the work crew, and Lead...LEAD was the easiest and most efficient of all of them to work with. Ashley was quick with her responses both via e-mail and on the phone. She made sure I was not added anymore stress and completely went above my expectations when I did e-mail her about a concern. I’m back in my home, although it’s not complete and that’s another headache, but Ashley kept me and the staff who do checks, up to date with any concerns. LEAD is so easy to work with and communicate with. Rules are easy to understand and if for some reason you are unable to abide by them such as having a pod in your driveway and accumulating construction debris they are understanding and help come up with a temporary solution.

Sandra is great! She response fast and has always been very helpful.

Thankfully, I am no longer under this HOA. The process they have in place is very unreasonable. They send a warning and a separate certified letter for each minor infraction on the same date. I thought this was an automation error, but confirmed with Judy, who is with LEAD, that this is indeed their process. Each certified letter is a $25 fee.Seems harsh for grass that is growing quickly in the spring and is mowed weekly.Good luck with that.

April and Kara are great! They get stuff done at Long Meadow Farms! Thank y’all for all you do!

Quick to send a letter saying you are in violation but will never return a call or email. Try to charge you an administrative fee to send you a warning letter. FYI these fees are not disclosed anywhere so I request they remove from my account. They judge your yard based on one persons opinion of attractiveness in a community that is still being developed (i.e huge empty lots with weeds and homes still under construction). Total joke.

Jean Malunes gets a 5 star from me, she was knowledgeable and helped me a great deal.

Lead Association Management is the best thing that has happened to our neighborhood. Since the time HOA got in contract to manage our community with deed restriction violations have gone down and overall home owner and board members have better experience.Our Client manager Ms. Jennifer Khalil is very through, professional, and ethically correct. Kudos to LEAD and their employees. In taking care of our wonderful community.

I have had the pleasure of speaking to Casey M. on several occasions. Casey helped me out with the most minimal things, such as when we needed access to our community pool. She did it in the most friendly and willing manner. Casey has helped us with the most difficult issue and time sensitive request in a very humbling manner. She went above and beyond to help us stay informed with our application request. Her tone, efficiency and respect for people’s request is so admirable. She is an excellent asset to the LEAD Associate at MUD 30. Thank you Casey. We love your hard work.

This is absolutely worst management firm to use or deal with re any level of business. I just received a threatening and abusive email from their client support management, Marianette in Houston, (after she nearly cursed me out on the phone) because I will not remove a 5 ft. live tree that she has never laid eyes on. Hence, she sends me a $17.00 penalty as if shes John Gotti because she feels insulted. Shes harassed me on the phone and in numerous emails. I do not live at the property, yet I looked at the tree today and it has green leaves. I have honest reliable tenants and the home is under one year old. I purchased two homes for cash from LGI Homes and somehow ended up with this low rent fake management firm for a HOA. Read their other reviews on BBB in Houston, Yelp, Google and other sites. They do not allow reviews on their FB page because theyd have zero business or customers. Crazy to see a business function like this. I eventually sent them my attorneys information due to her extortion emails, harassment and lies. Good gravy can we find anyone to do a honest job in America anymore?????

We recently moved into a new community where the development is still taking place, with multiple homes being built on our street. The builders/contractors have been a pain to say the least. Ive contacted our HOA (LEAD Management) and each time they have responded promptly with no questions asked. I am very grateful for both Harriett and Jennifer for their prompt attention to our concerns. Both issues regarding our damaged yard and trash in the empty lots were resolved within one weeks time. How amazing! Thank you for all you do for Harvest Green. Were looking forward to many years with this community.

This is my first experience living in a community with an HOA and it is managed by LEAD. This company has absolutely killed the happiness in The Preserve at Medina an LGI community. When I asked the community what this “management company” has done positively for the community… 99% have stated that the have positively succeeded in turning the community against the management company. This company does nothing but pay people to drive by and take photos of houses in violation and does not provide an accurate description of said violation. They are in the business to make money and provide no amenities for the community. You will receive nothing less than heartache if your community has them run your HOA. There is no residential representation on their board or the community board. They hold meetings via zoom at hours when people are working and cannot attend. They will not come and have a sit down meeting with residents. The do not care about residents at all.

Lead Association Management has been very responsive to all of my concerns and their team of property managers had an answer for every question that I had no matter how detailed it was. Their quality control team follow up with me as well to make sure that I did not have any other concerns and that all of my questions were addressed professionally and appropriately. I truly enjoy working with Lead Association Management and their knowledgeable staff.

Update: still HORRIBLE unorganized association group. Not really sure how they are still in business. They most certainly will be fired from our neighborhood one homeowners take the association from lousy Johnson Development.If I could rate a lower star I would. I have tried to correspond with Doreen Stryjek numerous times regarding issues. She never returns phone calls or emails. I will say this is the most disorganized and unprofessional group I have ever dealt with. I can assure once homeowners take the HOA this group will be gone!

I moved into Cedar Brook – A new community by KB Home in Houston for few months. HOA is managed by this company. The new community is not completely built yet, there is a wild grass on the left side of my house so my flower bed gets weed time to time. usually we always weed in time so we have no issue at beginning. However due to the tropical storm Imelda in Houston, recently we did not timely weed in Sept, I was charged with an administration fee directly without any warning and/or notice. They didnt give us any chance to take a corrective action before charging the fees. Even we weeded soon and contact Ms. Susan Odell, the manager of LEAD Association Management several times, they just insist on collecting money(:. Such a unreasonable management way is unheard of. We feel like they just want money instead of serving the community! Its best to stay away from this company.

As a vendor, finding property management companies that understand the value of creating mutually invested partnerships can sometimes be a challenge. LEAD Association Management thrives at essential soft skills like quick communication, effective management, and excellent customer service. They clearly define their expectations, and as a vendor, that is crucial to our success. We have found time and time again that our relationship with LEAD is not one of customer and vendor, but rather one of teammates working together towards a common goal. Ashley Wiggins in particular has been a fantastic partner to work with, and has been a great resource for us.

Ive had the worst time communicating with Lead Association Management. I have emailed multiple times and days go by before they respond to my issue or I have to email back multiple times asking for an update. Theyve sent me information multiple times with wrong information or others account information. They have just come to Remington Ranch Community Association neighborhood and already been a complete nightmare to deal with. I will have incurred fees and charges due to them not responding in a timely manner. I will update this review if they improve over time.

Being a first time home buyer I had a lot of questions. Kelsey went above and beyond explaining to me about the dues as well as what the maintenance fee covers She also informed me the community we are building in has a full time a event planner! I was thrilled to hear about all the activities. I look forward to working with Kelsey in the future. Her customer service skills are off the chart!

The first HOA I have never seen before, I move to living here and feeling a hard breather with the working way of this HOA. I have paid a lot, they just sent a letter to tell me to pay but did not show the detail of what you charged. So difficult to contact them and I have thought that lets pay so do not lose time.This company is the worse on so many levels. Read all the bad reviews they have and they are all true as in my neighborhood we have experienced all of that. Its all about the money folks and nothing else.All the letters coming with a payment require or shall pay with an application. I have received the second time letter about the brick around flowers bed ing that I already paid for this application about a few months ago. Luckily I found on bank online a copy of the check for evidence.This proves the work of them is not clear, incoherent, not consistent in the organization, working manually, not using technology, and no email to send letters or applications or pictures.I have started keeping and storing my letters and payment about LEAD Association Management, Inc. So I can evidence when necessary.Honestly terrible. When you often receive letters not friendly and threats of laws and fines.

LEAD has been nothing but a pleasure to work with. Jennifer goes above and beyond her assigned duties as our onsite HOA representative. She makes sure all of our residents get their questions answered and needs met with efficiency and grace and any homeowner would be lucky to have her as the contact for their community!

LEAD Association Management has been nothing but a pleasure to work with. As a vendor, working with property management companies that understand the value of creating mutually invested partnerships are rare. LEAD provides exceptional communication, amazing customer service, and top notch management. They are clear in their expectations, and as a vendor, that is crucial to providing unparalleled service. Jennifer Khalil in particular is a remarkable woman to work with, she goes over and beyond to ensure that residents as well as vendors receive first class service!

My neighbor got a letter because he was changing his battery in his car, his hood was open….really? How is this lowering our property’s value. God help up if your car won’t start and you have to get a jump.If I could give a ZERO rating I would.Common Sense LEAD use it

The worst Management company in the business. 0 feedback and response just there to collect easy money. And no accountability and responsibility. Service is discriminatory and predatory perhaps based on race. Dealt with Kelsey Sandler no response even after constant emails and phone calls nothing. But if you can get them replaced def. do it. Sent them emails and phone messages no one responds for weeks but they will send letters, just irresponsible service without any accountability in their work.

Discussions about this specific HOA have erupted in my neighborhood. Apparently, the entire neighborhood posted real reviews on here (about 100) that were all allegedly removed.Allegedly, they were removed because they were negative reviews. Had I seen those reviews I would not have moved into a neighborhood under LEAD HOA management.Firstly, at closing we were told payments for HOA were quarterly. Within three months they moved to annual. We paid and kept up the yard, but we have almost zero amenities, with the exception of a park that continously is vandalized. The HOA has declined to increase any type of security. Secondly, we get our first ever notice and it comes with a fine. No warning, nothing. Thirdly, this neighborhood has had several incidents of vehicle theft - stolen vehicles to stolen wheels. We have only been here a year and I can say anywhere from 15-20 incidents have happened. The neighborhood banded together to get prices for security, however the HOA has done nothing to increase security. Fourthly, they completely canceled our annual meeting for our questions/input. Then scheduled a meeting to discuss finances in the middle of the work day, with the regulation that we cannot have input. Lastly, there is a rumor of a fees increase. However, the neighborhood is maintained horribly by the HOA and the decorations they put up are miserable to look at - 2 wreaths they claim cost thousands of dollars on budget.Overall, being a first time home owner, I guarantee when it comes time to move I will avoid LEAD at all costs. I will pay higher dues for actual amenities, but this is heartbreaking. They legitimately do not care about their communities and just want money.Also, if anyone from LEAD reads this. Please mark your vehicle that does inspections!! I have almost called the police because I genuinely thought it was some creep who sat in front of my home for 15 plus minutes. Please, please, please mark your vehicles. We shouldnt have to take chances with our family due to your lack of preparation.

Recently reported a large dead pine tree on our fence line but on community property in Harpers Preserve in Conroe. Had it fallen it would have damaged the fence and pool in our backyard. Within days of reporting the issue a crew removed the tree leaving no sign that they had even been there. The job was done in a highly professional manner. Hats off to Lead Association Management and great customer service. Couldnt be happier! Great job!

I have lived in this property for seven years and Lead association has just recently acquired our neighborhood. They in a short amount of time have gone above and beyond helping me. Kelsey Sandlin and Sonia Lopez are so professional and have shown outstanding customer service. I cannot thank them enough for all of their help.

Mrs Maron Duncon has been such a pleasure!!! We have dealt with her on 2 separate occasions on one was getting approved for something we wanted done in our yard and at our surprise response was quicker than expected!!! On another event we were given time to correct a violation without feeling discouraged because of her pleasant communication!!!! No complaints here!!! Never met her but through letters and telecommunication but seem like a great person over all!!!

AWFUL. Unfortunately, I live in a neighborhood managed by this company. I honestly don’t have anything good to say about it other than our pool approval was done quickly, but only after we personally drove to the office (an hour away) to drop off our payment. Really? You can’t take payment online? And, that is only the first complaint. THEN, getting our deposit back...don’t even get me started. One person from LEAD tells me one thing, then the next day someone else from LEAD is telling me something different. They obviously don’t communicate within their own office.Onto the next at issue...and this is for our neighbor. Their kids are in college and this means there are multiple vehicles in their driveway. Well, rather than parking on the street, their son parks his car in the pool lot across the street. This company actually had the car towed! Really? What would you have him do? He has been parking there for as long as I’ve lived here. Now all of a sudden it’s wrong? YET, this company does nothing about the street lights that are out. Or the other neighbor down the street who never mows his yard, or the neighbor across the street who tore down his wrought iron fence and replaced it with wood (which looks horrendous next to the other wrought iron fences), or the gate at the entrance that only opens on the first try 60% of the time. I could go on, but I’m sure I’m at my limit here....

I called to make a point of political statements being posted in front of our signs and was treated very rudely when the staff member that answered the phone told me in a nastyMatter of fact way that she’s “ not over that neighborhood anymore!” No I’m sure I don’t know who is over our community but this interaction makes me definitely want to know and be involved actively. When hiring somebody to manage your community those people should keep in mind that we pay to live in the community and that interaction should be pleasant even when you don’t agree with something they’ve done. Bottom line the end of the conversation ended in me being thrown into someone’s voicemail and awaiting a call that only comes when they are collecting payment. I guess even good money doesn’t get you good service. 😖

Kelsey was extremely helpful in answering every question I had about my new neighborhood. She is very knowledgeable about the communities she oversees. Kelsey was prompt to return emails and phone calls and left no stone unturned when it came to the details.Kelsey is a true asset to your business.

Jennifer at Lead Association Management is awesome! She took care of an issue in our neighborhood right away. Very professional and courteous and a pleasure to deal with. Thank you for getting things done. :)

Kelsey Life with LEAD Association Management has been a pleasure to work with on our project! She was very prompt with response and extremely professional and kind throughout the entire process! I would definitely refer this company!

I am a first time homebuyer and was new to dealing with HOA. When I called, Lucy Mendoza was there to help me. She answered all my questions and helped me understand everything I needed to know about HOA fees. She was very caring and patient with me over the phone. She was an absolute joy to speak with and I know I can count on her and Lead Association. Thank you Lucy!

Hoa can be annoying. Ill admit.what makes a difference is the customer care they provide..Ive dealt with Sara Odell various of times. I have a bust schedule so email is always better. she is upmost professional and responds to my emails at a timely manner..usually within the hours or less. I have no complains on her service .we need more people like her

Susan Odell is amazing to work with! She was responsive and timely to our ARC request. Susan was professional and easy to communicate with. Thank you so much for all you did during this approval process!

I would like to say a big THANK YOU to Lanie Ellison with LEAD Association Management. She was exemplary in helping us straighten out an issue with our original HOA and their failure to collect HOA fees that WERE PAID in our original closing costs and thereby registering on our account as late since we moved in. If not for her, we would still be racking up late fees, etc. I know HOAs dont get thanked much, but a special Thank You to Lanie for a job well-done!(I would give 5 stars, but our first person we worked with on this was less than helpful)

Thanks Lead Assn Management, particularly Kelsey, for always working overtime to take care of homeowners who just need a helping hand to get things across the table for action. We appreciate your constant dedication to serving the residents!! You always go the extra mile! Thanks!!!

It took a little time to get the ball rolling, but once we finally got in touch with the right person (Harriet), we were really pleased with our ARC experience. Harriet was extremely helpful and we got our pool installation approved VERY quickly.

I moved in to Jordan Ranch Feb 2018. Since then I have gotten 3 letters with fines that will end up near $30 each time due to online fees. The 1st letter was about my grass that needed to be mowed. It had just come out of dormacy and I had just moved in. I had just hired someone and they had mowed it 4-5 days before i even got the letter. I had just moved in and there is so much to take care of.The second letter was about the Direct tv dish that I didnt know we needed permission for, and LEAD was understanding about it and waived the fees. But still why cant they just email or give a warning since you are new to the neighborhood?The third letter was about my grass starting to turn brown as a result of overwatering due to a leak that the water company is having a hard time finding as well. They are coming out again this week and it may be very costly. The letter from LEAD stated that I wasnt watering it enough? If they had gotten out of the car and looked a little closer they would have seen the standing water on both sides of my home due to the builder not sloping the lot correctly as well. This has left long brown areas due to the water.As a result of the first letter I started paying for the grass to be mowed every week, even though it wasnt that season yet. I have gone out of my way in expenses to keep up the grass. But I still get fined and letters.There are a lot of yards here that arent kept up and they seem to stay that way. We also are not allowed to have trash cans out to where they can been seen and I mentioned that to LEAD months ago. They assured me that those people get fines too. Ive been watching those trash cans and yards, no changes at all after months. The trash cans are left out 7 days a week. I cannot help but feel singled out for some reason. I feel that since i live on a main road here, my home is one of the first they see. Maybe they see mine, write it up and leave? I regret highly moving to Jordan Ranch for this reason. We already pay high taxes here. Ive been here 5 months now and counting down the days to sell at the 5 year mark. Life is stressful enough than to have to keep worrying how to avoid letters and fines from an HOA you already pay 1050/yr. while putting money into your yard...weekly mows, weed & feed. Ive never gotten letters from an HOA and have always kept up my yard in other neighborhoods. Dont move to Jordan Ranch...get the word out. I am going to do everything I can to get the word out. Its not worth doing all you can and paying so much already to live with this kind of stress and coming home from work to get letters basically saying you arent doing your part when in reality you have been doing everything.

I just want to take a moment out to give credit where credit is due. We recently moved into a brand new subdivision where lead association is our HOA This is our first time with an HOA and I had some questions about building a shed in my backyard and the representative Harriet Tunick was more than helpful to get me through this process.So I just want to say thank you to Harriet Tunick and the lead association crew For all the help. We are very pleased to have you overseeing and helping us keep our neighborhood niceYou very muchRandy Lootens (LGI SEACREST)

We pay over $1,000 in HOA fees for them to send me a letter for having the hood of my truck open in my driveway for less than 10 min. Terrible property management company and a waste of resources.

Working with April and Kara has been great here in Long Meadow Farms -

In Bonterra, a community north of the Woodlands, LEAD Management reps have made the decision to lock the closet with all the pool equipment (floats, weights, noodles) and only allowing residents who have paid extra money for a class to use supplies. Of course restricting pool equipment is against the community guidelines, but they DO NOT CARE. They will as soon as the local paper and tv stations pick up the story. Bottom line - their power play (and more) is ruining Bonterra and I would recommend it.

If I could give 0 rating, I will. I am very unpleased with HOA customer service. The first time I talk to a lady about my concerns about a statement I received in the mail, she was very rude! She rushed me, didnt answer any of my concerns, and she hunged up on me. The second time I emailed about my concerns and they told me they will help. Its been 5 days and they still havent answer my questions. I am very frustruated and the only thing I want to know is if they charge me for a violation notice because in the statement it doesnt say if I was charged and how much.

Super fast response from Bobbie Jo at LEAD Management! I sent her a request on Thursday afternoon and BAM!, first thing Friday morning it was taken care of. Nice job Bobbie Jo and high fives to the two maintenance guys that got it done!! Thanks!!

We deal with them as a vendor side and we have worked with Eileen and Kelsey they were awesome and very responsive. It makes it so easy when doing a job and have them as making the job so easy they and lead management are great partners to work with.

The first and the last HOA I will ever get involved with. This company is the worse in so many levels. Read all the bad reviews they have and they are all true as in my neighborhood we have experienced all of that. Its all about the money folks and nothing else. The positive feedback they have, I really feel they are fake, there should be a way to prove whomever is postingis not just themselves.

Used to be pretty happy with the level of service I would get from Jennifer Khalil regarding issues at harvest green but then over time she disappeared off the map and I learned that Monica Lyle was our community rep. Monica just gives me canned responses when I address issues we have in the community regarding lighting in public areas such as the silos at the roundabout and the string lights at the exit bridge.

On many occasions, I needed to contact our HOA, Ashley, with LEAD-Inc for clarification or just to follow-up on something, and on every occasion, Ashley came through for me. It is really nice to know that you can rely on her, everytime.

Thank you Kelsey L for always being responsive to my questions and concerns. As a vendor it is so important to work with quality people and Lead has got a gem in you.Your awesomeKarenKs Classic Cleaning

Theyre not really an HOA - theyre just another business looking to make money. They, like most big and umempathetic organizations will try and nickel and dime you with all of their fees, surcharges, and fines.Great example - they offer people a Payment Plan for their HOA dues. They charge a $5 processing fee (even if done electronically), and they still keep charging you late fees until the whole thing is paid off. On an $800 HOA Bill you wind up spending over $100 additionally for a 6 month payment plan!!When they send you a warning - they also use a Certified Letter (which you still get, just like any other letter), but then they charge you $25 for it! If youre wondering, Is that what it costs to send a Certified Letter? NO! It literally costs $6.80 for the highest end service the USPS offers.This company is just another organization who places Money over People and Mission.

Honestly terrible. When youre able to contact the people the responses are short and not exactly friendly. The community I live in is supposedly spending 30k on landscaping and out entry looks terrible, no flowers around our sign and spotty dead grass. Yet they want to hound homeowners if the trash can is out 2 hours to long. What a joke of a management.

Wonderful! Kari and April were extremely helpful and friendly!

Casey Moreno is always nice cheerful and very professional when ever I talk to her she always fixes the issues Im having. She is always respectful even on the days I act a fool. Thank you for being so nice.

Thank you LEAD for the termination, TWC denial, removing all my personal items from my office, changing the locks and thinking you were winning. I forgive you all ! Sowing and reaping, not carma, is awesome !

Just had Sonia and Bobbie jo help me out with my dues! Wonderful ladies! Sonia actually took the time to guide me through each step until the process was over! Loved the customer service! Thanks ladies!!

Fails to address problems in a timely manner. Our community is still being built and they have failed to enforce standards with regards to construction and trash disposal. I have brought these issues up several times in HOA meetings, and was told “it’s hard for them to police...” ridiculous and I do not pay yearly HOA dues to have issues sidelined...

I am so thankful Bobbie Jo Ray, she was able to help get my account set up and give me my account number so I could pay my dues. She was quick with a response to every email and call, she even stayed later to help me get the information I needed.

Lead is a property management company with very professional property managers. I have worked with Jennifer Khalil and Ashley Wiggins. They both are great examples of Leads exemplary staff.

Jennifer Khalil amazes us with her attention to our community & diligent assistance with our brand new swim team, Fulbrook Force Swim Team! She works endlessly as our liasion with our Developer & handles details efficiently & thoroughly!

LEAD just took over managing our community and I was dealing with something the previous management company failed to take care of. Casey Moreno at LEAD jumped on it quickly from the start and got what I needed taken care of!

As a pool contractor, dealing with HOAs can be challenging! But working with Harriett at LEAD is always a pleasure and she goes to bat for her homeowners.

Ashley Wiggins is professional and extremely efficient. She responds to questions and is always so nice. In these difficult times, it is nice to know Ashley always does an excellent job.

I left a message and received a call back within the hour. I had the privilege of speaking with Lucy. She listened. After listening she told me what I needed to do and what she was going to do. I wish everyone could be as professional as she was.

Extremely unethical and pretty much worthless! I was charged late fees when no bill was ever sent, they DO NOT return phone calls, and they dont actively enforce any HOA rules in our neighborhood. Beware of these crooks!

Nails in my tires from builders. I have to mow grass in culdesac Trash everywhere from builders and I get restriction violation landscape lighting. Another power roll. You didn’t get permission GFY

Was given number for a Travis Butler as contract person. Left voice message after repeated unanswered calls. Decided to try a text Incase number is a cell. Called again 3 times today only to get no answer each time. Considering i have a few questions an a issue unresolved on top of needing an approval or knowledge of hoa rules. The approval was needed days ago because we are running out of time to make other arrangements. Disappointing exhausting an frustrated. But what can we really do.....NOTHING

Terrible response rate, by email and by phone. Unreasonable fees and deceptive claims. Clearly our neighborhood Freeman Ranch is last on the list of priorities. Very disappointing.

Casey with Lead association was a great help! I recently had a issue that I needed help with and without hesitation she got all parties involved and issued was resolved promptly. thank you

LEAD has been great in addressing concerns in our neighborhood. Huge thanks to Jennifer K. for being instrumental in getting handicap accessible equipment in our neighborhood park!

They have no problem taking your dues and increasing them annually, but don’t expect much in return other than violation letters, zero customer service, and complete indifference to the needs of the people who live in the community.

LEAD has not only been a company we love working with it is a company that we can always depend on. I highly recommend this company to anyone and I look forward to continuing to work with them in the future.

I was impressed with the diligence and consistent feedback demonstrated by Jennifer, in getting an issue resolved within my section of the subdivision. Thank you for staying on point, greatly appreciated. You literally took the lead!

These guys are crooks. They should be locked up. Same deal as below reviewer, charged late fee when no bill was sent, its a scam they use to get more money. Also, difficult online payment process, mainly because it does not show how much is owed and when due date is as well as no payment history................grrrrr, so frustrating.

Awesome people here. I’m just a hotshot driver trying to make a delivery. showed up here about 5:15 pm and the ladies were very pleasant to help me make my delivery even tho they close at 5. Thank you very much. Jeff Thompson. Moore transportation. 😀

Been waiting 6 weeks for a pool approval. Still waiting. No response to emails and have been told we will approve it today for 2 weeks. I call everyday.Update: received approval today.

LEAD property management and Jennifer Khalil are amazing. My community is always in top notch order and Jennifer is quick to respond with my questions regarding the community

Amazingly quick approval on our playground.Very happy with them. The folks I’ve dealt with over there have been nothing but professional very timely in all communications.

If the home you’re about to buy is run by this company, run. Find another neighborhood. This HOA/management company is a nuisance to our whole community.

Lindi Almandarez, it was a pleasure to have spoken you to clarify some miss understanding on my account and she was easy to work with as far as helping me get in the total amount Claire thank you very much Lindi.

Chloe was exceptionally helpful. One of the best customer service phone experiences Ive recently had. Thanks!

The team at LEAD has always been very helpful in addressing any questions or concerns I’ve brought to their attention.

Would like to thank Kelsey with LEAD for her quick response to some issues we were having. Her professionalism is greatly appreciated.

Clean and safe place..... friendly staffs and very helpful.

Thank you Sonia for your excellent service. Your professionalism and ability to help me to get to the bottom of the situation quickly.

LEAD has done great things in our neighborhood! Glad they are here!

Maron helped me and she was very responsive and eager to help!

LEAD Association Management is so easy to work with!

Very friendly in person and knowledgeable!

All I can say is this Company is a joke.

Crooks, bad management and terrible customer service.

Professional staff with a welcoming atmosphere.

The Best Place to Raise your Family

Super helpful staff

The best management association!

Polite and helpful

The worst company that Gran Vista could have chosen.Unprofessional, they charge exaggeratedly for the low quality of work they do.A new community with the bathrooms in a mess, the pool spent the summer disgusting, the sidewalks not very accessible if it has rained, Christmas decorations are shameful, the green areas are not the best; BUT THEY ARE EXCELLENT FOR SENDING COMPLAINTS TO THOSE WHO PAY THEM FOR NO REASON.TERRIBLE, I CANT SEE THE TIME WHEN THE BOARD CANCELS THE CONTRACT WITH THIS CRAP OF A COMPANY AND LOOKS FOR A PROFESSIONAL.The worst company that Gran Vista could choose.Little professionals, exaggeratedly charged for the poor quality of work they do.A new community with the bathrooms made a disgust, the pool spent the summer terrible, the sidewalks little accessible if it has rained, Christmas decoration of shame, the green areas are not the best; BUT THEY ARE EXCELLENT TO BE SENDING COMPLAINTS TO THOSE WHO PAY WITHOUT HAVING REASON.TERRIBLE, I DO NOT SEE THE TIME IN WHICH THE BOARD CANCELS THE CONTRACT WITH THIS COMPANY SHEET AND SEEKS A PROFESSIONAL.

I wanted to express my gratitude to the customer service agents for their attention in resolving my key situation so I could enjoy my associations pool. Thank you Sonia, representative of the offices in Houston, for your pleasant behavior with me.

Wasmo