SimplyHome by Camillo

I have lived at SimplyHome/Camillo for almost 7 years. My neighborhood was quiet and I met some great neighbors. I frequently had interactions with the assistant property manager Austin and he was really the nicest person I have spoken to at SimplyHome. I never had issues with service requests it was simply a good home that I am going to miss. My home did not have granite countertops, upgrades or anything like that but it was nice. A new person moved in and not everyone values peace, decency, and civility so, it was time for me to go. It’s sad because I loved living there.

Review is for maintenance. I submitted a request for some1 to come out as my dryer would not power on. The washer powered on fine. I got a quick response from Mike P with instructions & photos on what to check for the wiring of the dryer. Turned out that I need to switched some wiring. Once I completed that & reset the breaker box. ALL WAS GOOD!! Thank you Mike for your clear and swift assistance.

I cannot express enough how incredible my experience has been working with Jennifer A. From the moment I first reached out, she has been nothing short of amazing. Jennifer was extremely patient, attentive, and truly went above and beyond to ensure I found the perfect place. She answered all my questions, provided thorough explanations, and made the entire leasing process seamless and stress-free. I highly recommend Jennifer to anyone looking for exceptional service and support during their leasing journey. Thank you for making this such a positive experience!

I love the area, and the house. Simply home is caring of their tenants. maintenance is super fast with requests. Adam Bustamante called me a couple days after a maintenance request to make sure everything is working right and going well. We moved in a month ago and I am super satisfied with things are going!

I had a wonderful experience working with Jennifer Aguilar at SimplyHome during my search for a rental property. From the moment I reached out, Jennifer was incredibly responsive, professional, and attentive to all my needs. She made the leasing process smooth and stress-free, answering all my questions promptly and thoroughly. Her friendly and personable approach made me feel comfortable and confident in my decision. I am so grateful for her help in finding the perfect rental home. Highly recommend Jennifer to anyone looking for a seamless leasing experience!

Beware!Do not rent from this company! They haven’t a clue on how to do business in Oklahoma and it’s weather! Their on call maintenance is a joke or possibly non existent. Our pipes froze during the very cold weather, despite having dripped our faucets. I put a work order in so we could have them come check out the pipes to ensure none of them had burst; I was worried about a high water bill and damage. After 3-4 days, I hadn’t heard from anyone. Obviously the pipes unfroze, and I went about my day, until I went to the garage to look for something. We just moved in and there are still boxes out there. The hot water heater is spewing water all over the wall and it is leaking out from under the garage door. I have called a total of 3x to the after hours maintenance number and the answering service has tried to call them 3x and left messages each time. I have water coming out from under my garage door and down my driveway and no one can bother to call back. I’m not one to write a lot of reviews, but I am beyond upset about this! Rent at your own risk!

BIG KUDOS to Jennifer A for her excellent customer service! Hands down, she is SIMPLY THE BEST Customer Service/Leasing Specialist. Her willingness to go the extra mile to assist prospective tenants is second to none!I was on the fence about applying to lease with this company but after Jennifers remarkable service, I was sold. MANY THANKS!

Ty Combs has been assisting me with the lease renewal process and has truly gone above and beyond to answer any questions I had, no matter how minor they seemed. Her personality was superb and professionalism top tier!

Ashley was the best with assisting me with the process of lease renewal! I have been living in this community for 2 years with no issues and the houses are very nice and affordable compared to other places. I will definitely be looking into purchasing a home soon! Thank you Ashley she was very helpful and patient and which I appreciate because I work a lot

This company is amazing! I wish we know about them when we had started renting houses!!! Houses are amazing and the people who work for this company are always helpful and always friendly!The service coordinator, Mike I’ve spoken to him a few times needing help with things and he is always helpful and so kind!We have referred friends who are trying to find homes to rent to simply homes! Truly, the best companies to rent homes with!!! So much better than working with a private renter!

Good day! While house hunting we stumble across a home and had a chance to speak with a representative name Jennifer Aquilar! Jennifer was eager to assist us, she sent links and provided a multitude of information to us. The service she provided was excellent and this makes our move so much easier, when you have representative who is knowledgeable and willing to help!!Thanks again Jennifer!!!

This was my first experience in a house and it has been soiled by the lack of understanding from the management team. I had 1 payment returned to me because it was $2 SHORT!! So when I logged back into the resident portal to pay my rent, my choice to add cards or bank accounts has been revoked. So now I have to write a check every month and drive it up to their office to avoid any late charges from it being mailed or the possibility of it being lost. If you ever accidentally make a mistake while trying to pay your rent because you’re human, these people won’t care, even if you renew your lease (which is a NEW contract by the way, and should have NEW agreements) your account will still be locked, and you will still have to drive all the way to their office to pay your rent. I was wondering why my neighborhood was getting so empty but now I understand everyone moving out. The harassment from the HOA to put mulch in your yard even though you pay $75 a month for yard service just for a slither of of grass to be cut because there’s barely even a front yard. It’s comical! I loved my house but we need a better management team, I’m a full time student, I have a full time job and I’m a first time mother, I don’t have the luxury of driving back and forth to what seems like Katy, TX because my rent was $2 short. That could’ve been added to my next’s month rent. I’m very upset. I wouldn’t recommend this company to anyone.

I want to give a shout out to Mariella not only was she kind and very helpful but she provided excellent customer service. I have been leasing from Simply Home for almost a year now and I can honestly say they have made leasing very reasonable they respond promptly to maintenance request but most of all they have people like Mariella working for them that provide excellent customer service and they ensure their lessees are well taken care of

Our experience with Camillo has been wonderful. From move-in to move-out after two years at the residence. We especially appreciated help from Bianca Mijares, Assistant Property Manager. She was helpful, friendly and guided us through the process seamlessly. Really appreciate you, Bianca!

Really nice place. Ms. Mariella was one of the people I was in contact with throughout move. She was always pleasant to speak with and had no problems answering my questions. Everything was done in a timely manner and she made sure I had all the information I needed.

I had an excellent experience living in these townhouses. The maintenance team was outstanding—the lawn was always mowed on time, and the entire neighborhood was consistently clean and well-maintained. The community itself was beautiful, with well-kept homes that added to the charm of the area.The management was attentive and responsive, ensuring that any concerns were addressed quickly. The location was perfect, offering a safe and friendly environment that made living there enjoyable. The overall atmosphere was welcoming, and it was evident that care and attention were given to every detail of the property.I highly recommend these townhouses to anyone looking for a comfortable, well-maintained, and aesthetically pleasing place to live. The combination of excellent maintenance, great management, and a beautiful neighborhood made my time there truly enjoyable.

Oscar Mar with LCI Services repaired our AC unit and its working like a brand new unit. He was very professional and did an awesome job. Thank you so much for your outstanding work.

Mr. Mike did an excellent job and very quickly matter getting my Gas Heater lite. Like same day service. The LCI Plumber was very Professional and kind. My heater was lite in less than 30 minutes. I was very satisfied. Thanks Mr. Mike and thanks for your help.

Brittani was so patient, communicative, and kind with us, during our home search process. She was a good source for information and took the time to clarify any questions or concerns we had. We really appreciate it and can’t wait to move in next week! Thank you again, Brittani ☺️

I am not a review person however, I had to leave a review to acknowledge these 3 Employees that has been very understanding throughout my complex situation. Lou, Alexandria and Kamilla at Simplyhomes Northwest Houston, is very Proffesional. Knowing that their are still Good people in this cruel world eases my heart. I have been a tenant and renting from Camillo for 11 years and I love my home.

Janet was an AMAZING help. She provided patient and persistent customer service. She helped me rectify my account and regain peace of mind. I am deeply grateful and happy to know that customer first type customer service still lives!!

You know whos good at her Job? Bianca, know what she does? Everything shes supposed to do and more. Guess what she does best... Take care of her customers. If youre not working with her... Start.

Worst exp after selling my first home by far! Decided to live in a nice appealing HOA community to only be living next to the neighbor from hell, dog barks all hours of the night and early morning i’ve had my fence chewed through by the dog, I’ve had the dog growling charging and going under the fence to try to attack me, and meanwhile reported all this along with videos to Camilo properties for them to do nothing. I would not recommend anybody living in this community because the company clearly doesn’t care about your safety, the safety of your And my fence looks like it was repaired half ass. They’re still holes in it loose boards, and my side gate fence has a big gaping hole under.the fence needs to be replaced not patched up but obviously the corporation renting the house wants to save money but mark my words, the minute I get attacked or I’m severely injured because of somebody’s aggressive dogs. You best believe there’s gonna be a lawsuit on the table after multiple reports to the office with documentation with videos shows what’s been going on. The only response this corporation ownership has left me is to report that nuisance barking to the city of San Antonio to call the police They’ve done everything but try to help the situationP.S SUBMIT A WORK ORDER FOR WHAT YOU GET SOME HALF AZZ PATCH JOB 😂 because that’s what I have now yall refuse to replace the fence that’s rotting

Jennifer Aguilar was an amazing point of contact helping my roommate & myself compete the application process. She made the process very easy & kept us updated with everything throughout the process of being approved for our new home. I’m hoping she can be our personal contact for the remainder of our time in the home. Thanks for everything Jennifer!!!

I applied on the 2/1 and got a answer by 2/3 Jennifer was a great asset to me being able to find a place and finishing the application process. She was very nice answered any questions you had to the best of her knowledge or she would refer to someone who could answer them for you. I greatly refer anyone looking for a home rent to ask for Jennifer.

Janet is The Best with move assistance! She was extremely professional and patient with our process; her customer and residential assistance is AMAZING!! Thanks again Janet /SimplyHome for everything!

Initially Jennifer was helpful but apparently she only works until she gets the sale, because after we signed the lease she stopped answering calls and texts. I’ve left messages of concerns and questions and she will not respond. Don’t waste your time with a company that considers you just a number.

Thank you Mariella for making my transaction very easy. I enjoyed living at Simply Home. It really felt like home. The Simple Home staff is amazing at what they do. Keeping the residence satisfied. Thank you kindly. 💕

Ty called and was very polite and courteous. She helped me, correctly, complete my renewal (which i thought was done) and potentially saved me thousands... Job well done... now, can you stop the yearly increases... that would just be delightful..

My experience with Eliana in property management really went above and beyond helping me with mg account. I was locked out of my portal and she was able to get me in and further assisted me with making my payment, great customer service! Thank you simplyhome

I love all of the interactions I get with this management company. I have had the pleasure of getting wonder customer service who is very responsive and helpful by the from Lucy Lardy. She is the sweetest 😊 thank for your assistance.

I want to take a moment to express my sincere appreciation for the Camillo Properties team and the incredible level of care and professionalism they have shown me. Having been a resident for over three years, I can confidently say that their commitment to excellence and tenant satisfaction is truly unmatched.A huge thank you to Jennifer M., who went above and beyond to ensure I fully understood every step of the process. She not only provided clear guidance but also proactively reached out to others to make sure I received the best possible assistance. Her exceptional customer service, kindness, and positivity made an enormous difference in my experience, and I truly appreciate her dedication.I also want to recognize Mrs. Karyn, who went out of her way to ensure that I was satisfied with the outcome of my situation. Her attentiveness, patience, and genuine concern made me feel like a valued resident, and her efforts did not go unnoticed.A special shoutout to Mrs. Tara, whose kindness and unwavering support left a lasting impression. When I experienced a maintenance issue in my home, she personally ensured that I was taken care of by covering a hotel stay of my choice while repairs were completed. She also provided multiple options, including the ability to move to a new home or break my lease if I was unsatisfied. Despite her busy schedule, she even took the time to check in on me while in a meeting, reassuring me that my concerns were being addressed. Her level of care and commitment is truly exceptional.Additionally, Mr. Randy in the maintenance department went the extra mile by personally double-checking the repairs in my home. His thoroughness and attention to detail ensured that my family and I were not only comfortable but also safe. He even took the initiative to arrange for a second opinion on the repairs to guarantee that everything was completed to the highest standard.This experience has reinforced my trust and confidence in Camillo Properties. Having a property management team that genuinely prioritizes its residents well-being is rare, and I feel incredibly fortunate to be part of a community where tenant satisfaction is taken seriously.To anyone considering renting with Camillo Properties, I can say without hesitation that they are a company that values integrity, professionalism, and exceptional service. From my very first day as a resident to this moment, they have proven time and again that they care about their tenants and will go the extra mile to resolve concerns quickly and efficiently.To Jennifer, Karyn, Tara, Randy, and the entire Camillo Properties team—thank you for your hard work, dedication, and commitment to excellence. Your efforts do not go unnoticed, and I am truly grateful for everything you have done!

Jennifer Aguilar assisted me in getting a home for me and my family. She was great.She texted to follow up with me and went the extra mile to ensure that I was being taken care of and getting what was best for us.Thank you Jennifer!I appreciate you 😌😎

I saw a home on HAR and inquired about the property. I was immediately contacted and informed by Jennifer Aguilar from SimplyHome.She provided information, step by step instructions to create an account as well as steps to view the location! This was a very short process and I was able to get everything done in a timely manner.I appreciate Jennifer for being so nice, and all the help that she provided in this process as well as giving me other options to get in contact with her or someone at SimplyHome!Please continue to provide such a great service!Thank you!

Lucy was so amazing! She gave important information and really helped me with my next steps. I couldn’t have done it without her out her!

I had an issue with my electrical breaker for my washer last . I contacted maintenance and Adam Bustamante made sure I received the help I a timely manner. He also checked in on me to make sure everything was working. I a very satisfied and recommend everyone to not hesitate to call. Thank you.

I recently had the pleasure of working with Jennifer Aguilar from Simply Home, and I cannot express enough how grateful I am for her exceptional service. From the very beginning, Jennifer was incredibly helpful and demonstrated a deep understanding of the real estate market. Her knowledge and expertise were evident in every interaction we had.One of the most impressive aspects of working with Jennifer was her efficiency. She worked quickly and diligently, ensuring that every step of the process was handled with the utmost care and precision.Jennifers guidance was invaluable throughout the entire process. My family and I had many questions and concerns, and Jennifer was always there to provide clear and thoughtful answers. She took the time to explain each step of the process in detail, ensuring that we felt comfortable and informed at all times. Her patience and willingness to educate us truly set her apart.Communication was another area where Jennifer excelled. She always kept in touch, providing regular updates and checking in to see how we were doing. Her responsiveness was remarkable; whether it was a quick text, or a phone call, Jennifer was always available to address our needs and concerns. This level of communication made us feel supported and reassured throughout the entire journey.In conclusion, working with Jennifer Aguilar from Simply Home was an outstanding experience. Her dedication, expertise, and exceptional communication skills made the process of buying our home not only successful but also enjoyable. I highly recommend Jennifer to anyone in need of a top-notch realtor. Her commitment to her clients and her ability to deliver results quickly and efficiently is truly commendable. Thank you, Jennifer, for making our home experience so wonderful!

Stephanie was the sweetest and most helpful guidance!! She assisted me with all my needs and concerns. Answered all my questions making me feel safe and comfortable throughout the process.

Had a busted PVC pipe on the side of my house and Adam B. came out to repair the next day. He was very communicative which was important for me because my water was completely shut off so to know exactly when he was coming put me at ease. He was able to repair the issue and stayed behind an additional 30 minutes to make sure it was working properly. I also appreciated the follow up phone call to make sure all was well!

I am continuously having issues with the maintenance department sending out another electrician from another company to resolve an issue with the breaker for the dryer. The dryer breaker keeps tripping and causing my dryer to shut off. The electric vendor they are using is saying they fixed the problem, but the problem have not been fixed. The maintenance department keeps canceling my service request and putting them has completed, when the service has not been rendered. I have submitted several different service request and the maintenance department keeps closing them out. This is not fair to me as a resident to continue to deal with the unprofessional service from their electrical vendorand Simply Home. I have sent several emails to the CEO regarding my continued issues I keep experiencing with the management company and the maintenance department and he has yet to respond to any of my emails. This explains why the staff continue to do what they do.

Our fence has been down since July when beryl hit houston. Out back fence is still down . However I spoke with Tara on Monday and she actively started assisting me with getting the issue resolved. She communicated anything that she was advised of in a timely manner. I truly appreciated all her help on the matter. I hope Simply shine understands this level of customer service is what will keep you guys in business for a very very long time. Tara is absolutely amazing and appreciate everything she did to help get the issue resolved. They will be coming out this evening to resolve and repair the issue.

I cannot say enough great things about Camillo Properties and the incredible team that has supported me throughout my experience as a tenant. I have been with them for over three years, and they have consistently provided top-tier customer service, professionalism, and genuine care for my family’s well-being.A special shoutout to Jennifer M., who went above and beyond to ensure I understood every step of the process. She took the initiative to reach out to others who could assist me, demonstrating exceptional customer service, kindness, and positivity. Her willingness to go the extra mile did not go unnoticed, and I truly appreciate her dedication.I also want to express my gratitude to Mrs. Karyn, who went out of her way to ensure that I was completely satisfied. She worked diligently to address my concerns, making me feel valued and heard. Her patience and commitment to tenant satisfaction were truly outstanding.Mrs. Tara deserves immense recognition for her kindness and genuine concern for my needs when it came to my home. She took extraordinary measures to accommodate me during a maintenance issue, even covering a hotel stay of my choice while repairs were being completed. What stood out the most was her willingness to offer me the option to move to a new home or break my lease if I was unsatisfied with the resolution. The fact that she went out of her way to check in on me—even while in a meeting—just to assure me that my case was being handled, speaks volumes about her character and dedication.Additionally, I want to thank Mr. Randy, who personally came to my home to double-check repairs and ensure that everything was up to standard. He even arranged for a second opinion to confirm that my family and I were safe and not inconvenienced by any living conditions. His thoroughness and commitment to tenant satisfaction were greatly appreciated.This entire experience has only strengthened my appreciation for Camillo Properties. Knowing that I have a property management team that genuinely cares gives me complete peace of mind. If youre looking for a reliable, professional, and tenant-focused property management company, I highly recommend Camillo Properties. From day one, they have provided exceptional service, and even when I faced my first maintenance issue, they handled it with urgency, care, and integrity.I can’t thank the Camillo Properties team enough for all they’ve done, and I’m so grateful to be a long-term resident with them!

SimplyHome has been nothing but amazing while living in my home for six years. Any time I have anything wrong inside or outside of the home, they always send someone in a timely manner and the person they send is always so friendly. Jordyn Ross provided me with excellent customer service and replied to my issue in a very timely manner as well! I enjoy living here!

This review is for how a maintenance request was recently handled. On Friday 11/29 (day after Thanksgiving) the Houston area had a cold front and temps dropped into the 30s and 40s. Despite basic troubleshooting my heat would not turn on so I submitted an emergency maintenance request. I hadnt received an update after several hours so I called back and was told they were still trying to contact the on-call maintenance person. This cycle went on for DAYS with me calling for an update only to be told that they cant reach the on-call person. Mind you: its cold and me and my out of town guests are freezing. Thankfully the heat came on by itself on Sunday 12/1, but we went 2 full days without heat. On Monday 12/2, I received a call from maintenance to come and look into the issue. Immediately after they leftI called to report all of this to a supervisor and was told shed get back to me by the end of the day. That was over two weeks ago; I never got a call back and my ticket has since been closed. This is UNACCEPTABLE. Emergency requests are exactly that and should be treated as such. And on-call staff should be responsive regardless if it is after hours or a holiday. This was handled poorly all the way around and the supervisor could have called me back to look into what happened and make sure adequate support is in place for these types of escalations going forward. Do better Camillo/SH.

This summer I have MAJOR HVAC issues and left a harsh but fitting review for the issue. However, I’m here to share how I feel about Simply Homes by Camillo after the issue was resolved. Tara was more than helpful in restoring my confidence within the company by being very instrumental in getting the right people to my house to fix the air conditioner.I’m beyond grateful for Tara. She is a precious jewel! She went above and beyond for me and I truly appreciate her assistance and kindness. She has also checked on my family to make sure we are comfortable well after this event. Tara deserves something special in her paycheck for her role in this situation.Thank you Tara!!!

Our representative Ashley was amazing! We had been having a technical issue that we could just not get working no matter what we tried. And she came in like a superhero and resolved everything very quickly and efficiently. This is the sort of personnel that you want as a part of your team. She took our issue very seriously and was ready with a resolution. And lets not forget to mention, it was the day after a major holiday AND early in the a.m. that the request was followed up on and completed. Way to go Ashley!

I had a great experience with Bianca. Any time I had a question she was right to respond back quickly. Never had to wait days. She has great communication skills. I will live to deal with her and only her.

Changing from a five star to a one star and only live in unit a month. They charge $100 for lawn care and the lawn is big enough to be weed eated. $50 for pest control only outside. And the bogus charges for an half month late charge is over $300 but they want you to be on time monthly are you kidding me. I see why the BBB won’t accredit this company they are fraudulent. But now I’m stuck in this bogus ass lease. Applying at Simply Homes was made easy. They have a wide selection of homes available. The application process was just like the name “SIMPLE”. Thanks a bunch to Michelle for her patience, understanding, support, and overall customer care. She made sure the application was completed correctly (gave me step by step assistance). Once I was approved (which was promptly) she provided me with a customer appreciation promotion that saved me money ( and I love a deal). Thanks Michelle and Simply Homes for the warm welcome.So now that I have lived in the unit for 1mth I can see why there aren’t many great reviews. I have paid these people over $5000 and I have not resided in the unit 2mths. I called to report that I was in an accident and paid half of my February payment I provided a date for the remaining payment and they still charged over $300 in late charges. I also just received an eviction notice and the damn month ain’t even over yet which accumulated an additional $450. So in all I have paid over $5000 and my move in date was 1/17/25. Tell me is this lawful? Now I can see why they want you to review them before move-in cause once your in the unit they financially abuse you. This is why they are not BBB CERTIFIED.

I have always had a great experience with Lucy! Lucy is super polite and very professional! Thank you Lucy for being so helpful, kind and professional.

STAY AWAY! They changed my electronic lock in the middle of the night. They still will not tell me why. They illegally make up rules when they feel like it and threaten to fine you if you do not comply. They force you to purchase 100% lawn care service, then require you to take care of your shrubs and mulch that they require out of your pocket, on top of the $100 per month for 100% lawn care service. I had to ask for physical copies of my keys, and they tried to act like I was word for it. Beware of this place! It is a hell hole. The houses are all raised on pads and it gives the effect of living in trailers.

Oscar Mar with LCI services provided an awesome service for my heating issue. He communicated about arrival time and shown at eta given. He was fast and reliable to make sure we are comfortable in this cold weather! Thank you Oscar for providing excellent service!

Everytime I call the main office I am greeted with professionalism, left with understanding and my questions adressed and answered. Bianca and Elianna are top notch, and they always make it a positive experience for me.

Oscar Mar the technician who came out to fix the problem we were having with our heating was an excellent fit for our problem.He ordered the part needed and with in a short period of time we had heat.He even gave me tios on the best setting on the heating to maximize the usage.Send Oscar anytime we have heating issues..I hope we dont ( because its cold) but if we do he took care of the problem in a very timely manner.Keep technician like Oscar around.

I had the pleasure of speaking with Renea, and I cannot express how grateful I am for the way she handled my concerns. From the start of the call, I felt heard, and her tone and demeanor were incredibly calming and caring. She was empathetic, genuinely ready to listen, and immediately addressed my concerns with thoughtful solutions. Even though the issue wasnt her fault, she apologized and went above and beyond by updating me on my order and ensuring I received the attention I needed right away.When I requested to speak to a manager, the exceptional service continued. Karynn Chappell called me and took full responsibility for the situation, resolving the issue without hesitation. She was the first manager who truly listened and helped me in the same day, and for that, I am incredibly thankful.Thanks to Renea and Karynn, my view of Simply Homes has completely changed. I’m now so happy I decided to stay with them. If you ever have the chance to speak with either of these two, tell them Xavia says hi and that I’ll always be grateful for their outstanding customer service.

Monica Baena was very delightful to work with. She helped me when I bought a house and help to make my move out process smooth. Great team!!!

Work crew came out and turned off my water (without notice) to finish their job. However, they did not turn the water back on once completed even after I went out and spoke directly with one of the gentleman. I contacted Evelyn at Simply Home and she was on it. Within about an hour she had someone at my location to address the issue. Evelyn is awesome!

This management company is the worst company ever. They did not abide the terms in the lease, but they expect for the residents to do so. I pay 100.00 a month for lawn and pest control services and Simply Homes is not rendering the services that is being paid for. When you submit maintenance request they do not follow up in the 72 hours or maybe it’s just my request do not get handled in a timely manner. I feel as though I am being discriminated against. I have had nothing, but problems and issues since I have moved into this property. I would not refer this management company to my worst enemy. If I paid my rent they way Simply Homes take care of their maintenance issues I would be homeless/evicted. This management company is literally ripping their residence off and being very deceptive with their business practices.

The company itself is ok, but the properties are poorly built. You can hear EVERYTHING from housemates and neighborsIve also had issues with maintenance. I have put in several work orders for my dishwasher, and they keep marking them as complete when I still have a broken dishwasher. Initially, someone was sent out, and they put in an order for another dishwasher. Unfortunately, there was scheduling conflicts and it couldnt be delivered. However, I have been trying to rectify this situation for the last month and everytime I put in another maintenance request, it just gets closed without anything getting solved.

If youre looking for a beautiful home to rent, then I really have to suggest going thru Simply Home. I honestly wish I wouldve knew about them earlier, basically for the same price that I am paying for a 2bd/1bath apartment, I got a 3bd/2bath home. I dont have to worry about noisy neighbors living on top of you, or next door to you. I must say the approval process is pretty straight forward and my leasing agent, Jennifer Mandujano, went above and beyond to help get our application done and get approved, as these homes are flying off the list. I swear shes the best, she was always available when called and she is the sweetest and most customer friendly person Ive ever dealt with. Even when we got approved for one home and decided at the last minute, that we wanted to switch to a different address, she still had that customer friendly service, and she got it done!!! Not once did she say its not possible if I could give more stars about her and Simply Home, I would. So again if youre looking for a new home to rent, in a growing neighborhood, then I really suggest reaching out to them and make sure to ask for Jennifer Mandujano, she will take good care of you!

Tyria “Ty” Combs/Renewal Supervisor has always been EXEMPLARY in attending to my household leasing concerns!!! Within the years that Ive been a resident in a Camillo property, Ty has gone OVER AND BEYOND to assure us in her heartfelt way; that we are a resemblance of value to the company! She works tirelessly (beyond office hours), and is prompt to resolve issues in a positive way for everyone involved! SHES A KEEPER!

Oscar Mar was amazing. Fast and witty. He fixed my heat in no time. We need more professional workers like him. In and out 🤞🏽

I live off Somerset in a newly constructed subdivision. My home was built in 2022 of December and I am the first tenant to move in. Upon move in things seemed great but only after a few months things started to fall apart. The construction of my home is very poor and the materials used were very cheap. Pipes were filled with installion foam (causing washing machine to constantly flood), racks throughout the house were screwed onto warped wood/dry wall, the backyard fence would not close due to being measured incorrectly, windows installed with graffiti and last but not least….there have been SEVERAL screws and pieces of glass found in my yard due to construction. Beer cans and cigar wrappers are left behind by construction workers as well. No one hold anyone accountable around here. The grass does not get cut weekly (although I am charged) and from what I have seen so far there is a new maintenance man every other month. There is no such thing as “winter” here in Texas nor did it state in the lease that they would not cut the grass during “winter months.” It’s unacceptable. Parking rules are not enforced and every time I try to call I am sent to vmail. My water heater was leaking for 3 days before someone came out. The maintenance guy on duty was notified the first day, confirmed he would show up but never did. Once my lease is up I will not be renewing. My rent is $1725.Update: My fence was fixed on 3.5.24. Wood pieces as well as a hammer were left all over the yard (last photo). I have small children. This just goes to show ONCE AGAIN how they don’t take things serious around here. Luckily my children were not out in the yard playing otherwise they would have found the wood and hammer before me and only the good Lord knows how that would have turned out. The grass was also FINALLY cut today and as you can see they leave grass and weeds EVERYWHERE. Being required to pay an extra $75 a month in lawn care on top of rent is ABSURD! The siding on the house is starting to stain due to the grass being blown there from the mower. It makes the house look dirty and with how the community looks overall it’s screaming GHETTO. Now granted I could go out and SCRUB the siding clean in this Texas heat :) but that makes no sense to me since I AM PAYING FOR LAWN CARE. The cleanup is just as important as the labor. Any licensed contractor is aware of that! I wish I could be more positive but the bad continues to outweigh the good unfortunately.

Ashley went above and beyond to get in contact with me. She made herself available even after the message was received to follow-up with me. Thanks so much for your attention to detail and customer service.

Jennifer Aguilar, was a tremendous help to my family and I. She has shown us nothing but kindness and compassion and willingness to help us through our home leasing process, we just want to thank her so much for being so great.

Ms. Jennifer goes above and beyond and truly cares about helping with any needs regarding the application to move in. Ms. Shaunda answered all questions and assisted in my application as well as called and checked in along the way. These ladies are exceptional at what they do. Ladies, it doesn’t go unnoticed and my family and I appreciate you both. Thank you 😊

I would like to thank Ms. Lucy for a great job on helping us out on our renewal lease she did an outstanding job and worked with us at a professional level, Thank you againMs. Lucy for doing a great job.........

****New update*****Tara Martinez from Simply home contacted me immediately and rectified the situation immediately. Very grateful. She was very kind and helpful and apologized for the mix up. They were accommodating to the urgency of the situation. I am updating from 1 to 3 stars. Everything is good now. Thank you Simply home.—————————————————————————-This is not a personal attack on the staff at Simply home, however, the rules set by the owner of this company or whomever feels it is ok as a landlord to not be responsible for removing wild life. I have been a tenant for 3 years and the experience has been great until now. The wildlife in question was a raccoon that I had removed however this home has 10 eave openings that were not covered. Now I have to pay a second time for the removal of wild life. Raccoons carry diseases and make this home inhabitable. Outside of fear of retaliation by Simply home, I submitted a request for this removal which was denied. I send an email on 12/9 which was ignored. I even offered suggestions on how we could work together. Suggesting if I pay for the removal again, can this be deducted from rent, and was advised in writing no and it is my responsibility. Email is stated below:Due to this property has 10 eaves in the front of the home, where mostly any kind of rodent or wild life can entertain and exit the home, Simply home/Camillo properties states the renter is responsible?Even though if it’s a possible raccoon/possum which both carry rabies and other diseases due to Critter control coming out and taking pictures and videos of the size of the feces and identified urination and other things which makes the property inhabitable, simply home/camillo properties is stating the renter is responsible. Given the fact this is a structural issue, I have to pay each time this happens which I’ve paid once and now something else has entered because of the open eaves that won’t be covered and again is a structural issue on the property that both critter control and diamond pest control both identified as an issue. The renter is responsible. Am I understanding that correctly?

I have been assisted by Sam with the prices of viewing hikes to rent. Sam was very helpful, patient and understanding through the process. I appreciate him relieving the stress and making this a positive experience for my wife and I.

I called in and got a woman on the phone who very much close ended answered my questions. Seems as if she was in a rush to get off the line.I then called back in and got to speak with Austin.There aren’t enough kind words I could say about Austin! He is very knowledgeable and professional and was able to get my questions answered with additional helpful information for me. He absolutely went above and beyond for us!I could not thank him enough, if I could have bought him dinner I would have! 5 stars for Austin! 🫶🏼

DO NOT RENT A HOME FROM SIMPLY HELL BY CAMILLO! I moved out in early August 2024 and was advised that I would be refunded my security deposit a few weeks after move out. I AM STILL WAITING FOR MY REFUND and it will be October in a few short days!! SIMPLY HELL and Bianca, specifically have mailed my deposit to the OLD ADDRESS, rather than the new address. This has happened twice now! Bianca tells me that she cant tell me what address she sent the check to unless she generates a new check. Bianca tells me that this happens ALL the time where residents dont get their refund and that the post office doesnt notify residents that their refund is waiting at the post office. Bianca mailed out my most recent check to the OLD ADDRESS AGAIN and I can see through the FEDEX website that it is sitting at my old address. What horrible incompetent customer service! Bianca forwarded my call to a supervisor since she is too incompetent to remedy this ongoing problem (not just for me- for others too!) If you rent from SIMPLY HELL, you WILL NOT GET YOUR DEPOSIT back. At this point, it has been well beyond the required 30 days to return the deposit. BEWARE of SIMPLY HELL!

Adam did a great Job in communication and keeping time. The job he did to fix my toilet handle was great and I do really appreciate the services offered. Thank you!

Mariella is amazing. She promised to call me back to solve my issue and she actually did. Many thanksStay blessed

Jennifer Aguilar is amazing! She’s made every step so easy for me and answers all of my questions in detail. Because of her I will continue to refer all of my clients to simply.

Karla, I am so grateful for you. Moving cross country is stressful and scary. But Im glad you are always happy to answer any questions and help me navigate my house search. Your truly a blessing for anyone doing a long distance relocation.

Was new to the city and thought the neighborhood and houses were nice. The company will nickel and dime you for every possible thing they can and drag their feet to fix anything. are very quick to issue fines but not for fixing problems with the houses or neighborhoods. the neighborhood had squatters, and the cops were up and down our street almost daily. very bad experience

My experience with Jennifer Aguilar was so perfect . When she had deals on application she sent me the details help me apply to a beautiful home in my price range so sweet so helpful she’s the best ever . I wish her and the company the best and many more years in this business

I had no real issues living here. Great communities/neighborhoods and reasonably priced. I would like to see some not so far out in the suburbs of Houston but overall great property management. Angela is always pleasant anytime I’ve had to call or email. She is extremely helpful. I’ve had to deal with other employees of simply home and they were not as kind.

Simply homes is a good company for leasing homes one of my fav is Ms Bianca she is so sweet and always understandable an willing to help she’s the best keep up the good work Bianca you deserve the best 💜💜🩷🩷

Jennifer A at SimplyHome has been phenomenal. Moving is stressful but she has been so helpful through the whole process. Very excited to finally be out of apartments and into a home.

Jennifer Aguilar has been great to work with. She answers our questions via text or phone call and has done everything in her power to get us in the right house.

Mariella was so helpful and understanding this morning with my situation. She made my life easier and took much weight off my shoulders! She is the best!!!!!

Ashley was absolutely wonderful! She was patient, kind and super efficient at helping me get my lease updated the correct way. My 5 stars goes 100% to her.

Jennifer Aguilar was so helpful, her communication skills are on point and professional. She made sure I had everything i needed before she left. Thank you.

My family and I are super grateful for Camillo Home Properties!! They have been very attentive and communicative. I highly recommend renting and/or owning homes with Camillo Properties!! Special thanks to Mariella, Lucy and Angela!! :)

Very fast to address maintenance requests and communicate what is happening to fix them/set up appointments for the repair/replacement/etc. In addition, they very friendly and helpful when I called with some questions. Thank you for the improvements in all of this since last year!

The 5 stars are for KAREN CHAPPELL. When I first met her, she was very compassionate to my situation and eager to assist. She demonstrated professionalism from first contact until security deposit refund. She made me feel like I was her first priority. The home had a few issues upon move in. I sent her some pictures. Karen had the cleaning crew there the next morning. She was available for every question, at every stage in my lease. Whenever I had an issue and was instructed to WOOSAH by the agent, Karen advocated for me. She provided outstanding support. At times, we had to WOOSAH through some of the issues. Lol. She is consistently responsive. Call or text, she will respond to you. Im grateful that I kept her in the loop throughout my lease. I recieved an egregious move out statement and was so upset. Luckily, I had pictures. Again, she listened, made NO promises, but she went to bat for me. I eventually recieved my security deposit back. I am so thankful for her. She made my time with Simply Home the best. I highly recommend her. She is amazing. Thank you Ms. Karen.

Ive only been here a few months and getting in was a little chaotic. Anyways my issue now is I was late for my rent which is my fault but when I tried paying for it some reason it was returned twice for NSF. I HAD THE FUNDS. So now I cant pay online. They are wanting a certified letter from the bank stating that I had enough funds those days or that those NSF were in error. I called my bank and they cant send anything because those transactions never went through my bank. So now I have a new months rent and still cant pay online and I cant go in person because unfortunately I work 7 days a week, and I am getting charged everyday for late fees. I keep asking to speak with someone in person but I keep getting the run around. I just want to be able to pay my rent online. Im up about 230 in additional fees. 100 for NSF 100 for late and 10 a day for late fees

I wanted to take a moment to express my sincere gratitude for the outstanding assistance I received from Ashley regarding my recent experience From the moment I reached out, you were attentive, professional, and truly went above and beyond to address my concerns.Your dedication and commitment to resolving the issue made a significant difference, and I can’t thank you enough for making the process so seamless and stress-free. It’s not every day that you encounter such a high level of customer care, and it certainly did not go unnoticed.I genuinely appreciate your support and am grateful to know that I can count on you and your team for future needs.Thank you once again for youre amazing service!

Jennifer was a very nice and helpful person. And is still going out of her way to help me in my process and patient. Thank you so much and hope she continues to help me and this was a very easy process to apply.

I’ve lived here in Forestwood for about 8 years, when we first moved in everything was fine but here lately not so much. We were told no garage sales are allowed. I tried calling to report the new tenants for having these HUGE sales every Saturday and the guy supposedly transferred me to the Agent who could assist and here I am still holding on 50 minutes later, if no one is answering the calls someone should have came back on the line or a voicemail.

Fantastic group of people I have had the pleasure of knowing and working with on several projects over the last 8 years.I cant say enough good things about their responsiveness and commitment to addressing any issues that came up.Highly recommend

Karla is the best! thank you for all your help. Her customer service skills are exemplary, she has patience for those like me who may have alot of questions about the process and she gives thorough details. TY Karla

I recently experienced a problem with the A/C system at my residence at 4810 Giant Sequoia Way Spring,Tx. I contacted Adam Bustamante at Camillo Homes residential service center and immediately he assured me that my problem was noted and that it would be addressed as quickly as possible. An A/C specialist was contacted and dispatched to my residence wherein the problem was resolved in a couple of days time. Thanks Adam for you concern and attention to my situation. Much appreciated Jeff Williams.

Jennifer Aguilar has been very kind, sweet and very helpful. So far I am very pleased with her service and assistance. Great job!!!

Jennifer was fantastic and guided myself and my roommates beautifully through the entire leasing process. I couldn’t be happier with the new home we obtained with her assistance and the rest of the SimplyHome team

Ashley was very helpful with solving my issue. She stayed on the line while she made sure I was able to login and take care of the documents needed to be signed. Thanks Ashley for all your help.

Service was quickly addressed and repaired in a timely manner. Adam Bustamante was very professional and also provided a follow-up call for the services, which was greatly appreciated.

This was a really fast and stress free process for my small family and me. In the same day we applied we got approved. Jennifer Aguilar was respectful and helped in every step of the process by answering questions we had on the phone or by email.

Sam Gumban has been everything I need him to be. All while being patient for me to start the process. He has been patient and very informative. All questions has been answered. I cant wait to lease with SimplyHome. Thanks Sam.

Thank you 😊… It was a good time in a quiet area, timely service from Camillo Properties. Thank you Monica Baena for your excellent service

SimplyHome, thats just what it is. They make everything easy form paperwork, the process all the way to moving in and they even offer special on some of their homes. Weather you are looking to rent or buy, miss. Bianca Mijares was definitely a very helping hand and will be looking forward to renting with simplyHome again i wish we was still with them.

Ashley is an absolute amazing leadership candidate. She is very intelligent and explains everything well. Highly recommended

After calling numerous times to get an issue resolved and speaking with so many customers service representatives that were not knowledgeable. I was finally able to get someone who not only knows her job but also understands empathy. Thanks Camila in the Houston location for All That You Do!! You deserve 20+stars.

The process was very easy. Property manage Karen, is the best she answer all concerns, and get back with in a timely matter. My home is very nice price is reasonable amazing area. I’m happy I chose this property.

Horrible, don’t lease with this companyThey make up false violations so you can pay fines to them. I lived there for 1 yr already experience horrible. They make you pay for your lawn service but you have to replace mulch … which make no since they fine you for leaving your trash can out side by your garage.. you don’t want nats or bugs going into your home but they don’t care.My fence been down since we had the storm have they came to fix it nope. So they like to bring up violations because they trying to pay there pockets. I see why people break there lease with them it ain’t worth it. They don’t care about the tenants all they care about is creating violations and making you pay for them. After this year I’m never coming back to them horrible, horrible, horrible experiences ever .

I’ve move here September the 9th. It is the worse mistake ever, in terms of dealing with leasing of a property. These people are very very unprofessional, pathetic! They’re property managers don’t give a damn about nothing, it’s very trashy out here a very ghetto, they don’t report ur time payments to the credit bureau like they agree to. This community is very trashy an ghetto!! Please what ever you do, do not move into simply home community of Bavaria, and/or anywhere else that’s associated with simplyhome…

Angela with SimplyHome was amazing! She was very helpful and assisted me to her best ability and I really appreciate her! Thanks Angela, we need more people like you!

Jennifer Aguilar was very helpful in our application process. She was also consistent in communication and availability to answer any questions we had.

Great company to work with! Mrs, Jennifer and co-workers was nice, and very patient with me. Simply homes is the best place to buy are rent a home from!

The house I lease in Rio Vista subdivision in Richmond TX has had water leak issues due to the irrigation system leaking and/or plumbing for the past year in a half. Mgmt advised that I pay the bill and fill out reimbursement form. Problem is I travel too much and this is extra work for me. Due to the ongoing water bill issues I will not be renewing my lease. I will post the address once I move.

Adam is a nice man that is knowledgeable and sincere. I was concerned that the ceiling will fall in. He reinsured me it will be fine as soon as it dry. I haven’t had any issues since then.

Adam was professional and caring in his call. I really appreciated his patience and concern for my home. He did a great job in responding to my concerns and questions.

Our experience with Simply has been simply amazing. They are very responsive and always willing answer any questions. We love our new home. 10/10 highly recommend

Adam was get. After his initial inspection, he realized he didn’t have the needed part on his truck. He said he’d be back the next morning, and indeed he was. We needed filters changed and he also handled that for us as well. Adam was very friendly and very professional.

Monica Baela provided exceptional services several times even when I was no longer a resident. Her courteous manner in addressing issues is exemplary and her ability to follow through with the resolutions is outstanding.

My heating unit unexpectedly broke the Service Coordinator Mike contacted vendor for my temporary heaters and then followed up with me to assure vendor was on their way to me. Awesome customer service

Jennifer has been amazing with help with the onboarding process. She always response promptly and has helped us find the perfect starter home! She also always has a positive attitude.

Had an unsolvable issue with my ACs heat pump, after several technicians and hours of wiring alterations.. finally Oscar Mar with LCI services was able to solve it professionally and promptly. Kept me posted step by step with his actions and was very attentive to my history with the problem. Thank you Oscar, problem finally solved after months since the storm.

Thank you Ashley for assisting me with the application link. I was going in circles for a few days due to the portal not allowing me to sign my new lease agreement. You ROCK 😊

Lucy is always very helpful when I call! She is willing to take the time to help you reach viable solutions to whatever issue you are having.

Ashley has been such a huge help!Our lease renewal was about to expire and she made sure to reach out and help me through the process of renewing everything and getting everything in check!

Shoutout to the property manager Nick Parra. He was able to resolve my issue with ease. Customer service was a 10!

Karen was an absolute delight to talk with. She was able to answer all my questions and I greatly appreciate her.James Dickerson Realtor

They tell you putting gas in your name is optional and then shut it off without letting you know it will be turned off. Their homes apparently have a lot of issues because when you try and get gas set up in your name, neither the heater nor the water heater will actually turn on. Four days now without heat, hot water, or working appliances.

Communication was very efficient and clear! We were able to get our new oven and installed with no issues at all! We are very satisfied with the service

Ty Combs was awesome when aiding with renewal process. Very understanding and helpful. Great positive attitude

I lived in a camilo home in the community Bavaria . Let’s just say That was the worse experience of my life . That neighborhood is infested with termites . The first month moving in they were in my guest bedroom , above my front door , and in my “get ready room” where I keep my sneakers. I dealt with termites my whole 10month stay there .i say 10 months because the infestation had gotten so bad that I had to “get transferred or either end my lease” they informed me of that May 14th” so I basically had 2 weeks to find somewhere else to live . I chose not to transfer because I asked my neighbors and fellow friends in the neighborhood have they seen termites in their home . All of them said yes . So definitely didn’t wanna move from one problem to deal with it again. All I asked them for was to reimburse me my May rent and help with moving expenses sense this was a major inconvenience for me . They declined to help me and proceeded to send me a settlement agreement to not go to the internet and basically keep hush about this whole ordeal and not be able to sue them in the future for $1000. $1000 dollars won’t even cover the damages that I may face in the future with my furniture being in that infested house . Good luck too anyone who rents through them

Becca did a great job of answering all my questions regarding a rental in San Antonio, especially on how to access the property to show it. She has a calm, friendly, helpful, and efficient demeanor.

Horrible! My fence has been down since Beryl. All the front facing properties have been fixed but those that aren’t remain damaged. We have mold in our ducts, a faulty dryer vent and nothing gets addressed. Someone was shot & killed on my street this year, trash is all over the place, it’s just so sad. This place used to be a nice place to live. I don’t know what happened.

This was hands down the BEST service that I could have EVER received! Jennifer Aguilar was EXCEPTIONAL in helping me with everything. I truly cant thank you all enough.

As much as I love my home I hate the company. I hate the way they run things my ac was out for 5 days before they did anything about it. Grass people come and cut the grass but they won’t clean up after themselves and somehow it’s not on them to clean up but it’s on me to pay the extra 100$ a month for that. Can park on the street because you have guests over they will send violations ( everyone does it photos attached)can’t put lights out in the front yard( most people also have them) for whatever reason it very stupid and petty I do have good amount of following on social media and I’ll be using it so far it’s nothing but issues with them they are nice and fast when it comes to money but not very good when it comes it me and my home.

I am very Satisfied with the Assistance of Mr. Adam Budamante, He is doing a great job with the way he Assists the Tenants and his follow ups to make sure the Tenants are Satisfied... Hes a great Guy. And I have no other option than giving him a 5 star...Thanks

Ashley is amazing. She needs a promotion, very friendly, great customer service. Just everything was great. Thanks again Ashley for everything

I have a great experience with SimplyHome, Jennifer Aguilar is always there to fix any concerns I have. All the lady’s are very nice and understanding 🙂

Thank you Camillo for evening! Monica Baena helped us through payments on our house when we had o suddenly move out of state! From the beginning process t the end! I wish they had a sister property in Boca Raton Florida! If we ever move back, I would use them again!!!

Jennifer Aguilar was extremely courteous and professional throughout every step of the process to get our home with Simply Home.

Terrible experience. Customer service is a nightmare. This is why they can’t rent anything in the community I lived in. Stay away, FAR AWAY. They will hold your deposit after you move out for 30+ days and give you nothing but excuses!!! This is on top of the ridiculous rules the HOA had!!! UPDATE…We still have yet to get our deposit back. We contacted customer service(lol) and they sent it to the address that we used to live in. We told gave them the new address and they proceeded a stop payment on the old check but due to incompetence and employees being on social media all day updating their status they sent the 2nd refund of our deposit to guess where? The old address we lived in when we rented from them. Even after we gave them the new address and were assured it would be right this time due to negligence on the part of this horrible company here we are again. They seem to not to be able to follow simple instructions. I guess that’s where “simply homes” gets its name from because they’re “simply minded”. Probably holding our money because in our old neighborhood they can’t rent anything out even though the houses are new. 1star is the lowest I could give but if there was a zero stars option o would’ve chosen that! Simple ridiculous! Simply appalling! Simply incompetent! Simply insane! Simply pass this company by when looking for a rental

I want you to believe me when I say I never leave reviews and this is my first ever. No matter how bad or good a service/product is, I just don’t. However, my experience working with Jennifer Mandujano, my onboarding advisor, was nothing short of 5 star experience and deserves one. It was seamless and pleasurable. She was willing to answer any questions I had and I never had the feeling of being a burden. While we didn’t move in because we pivoted to purchasing a home at the last minute, I would 1000% come back to work with her on finding a temporary home if I ever needed to as I have confidence that it would be the same experience.

Where do I begin 🤗 Jennifer M. Has been amazing! She has been very supportive through the entire process. She has been responsive, informative, and suggestive! Which I truly appreciate. She worked late many nights answering my constant phone calls and questions making sure to keep my needs in mind! She went over and beyond and I will forever be grateful. Finding a home has been stressful for me, but she stayed calls and cheerful and positive the entire time. Customer service likes this give me hope for humanity 🎈 thanks Jennifer! You are appreciated!

Ty Combs was amazing and the follow up care to make sure issues was fixed was great. Also got me credits that were very helpful

I love recommend Simply Home to my clients. The homes and communities are great. The process is seamless. They only focus on one application at a time per Home and if unfortunately, a client is not approved they will give you thorough information on the way not, so that you can better help clients in the Rental process.

Mike, the service coordinator was a big help day. He expedited my service request and got the job done in a timely fashion

Moved into Villas de Estrella a new home recently built 2 years ago. At 1st everthing seemed good till the 1st power outage one side of the block was out 4 days after the other side was fine wasnt a storm. Sprinkler system was hooked up wrong my neighbors sprinkler waters my lawn informed them of the issue nothing.. mandatory $100 extra a month for lawn care but now Im being told to put mulch down or be fined. Poorly built homes water leaking through the windows at 1st AC unit stopped working this was my 1st 6 months in a new home i was the 1st tenant. Can never get a live person on the phone or return messages in a timely manner. Alot of their 5 star reviews are fake beware..Upate: 12-2-24 Amazing you preach high standards on matenance issues. I have submitted 3 work orders on the tenant portal and 2 phone calls since 11-28-24 concerning no heat in the home with temperatures dropping in the mid 40s at night and still no response. There is a build up in the vents and ice forming on the outside of the furnace in the attic. So please dont tell me how you all take your tenant concerns serious still waiting on this issue to be resolved.

Jennifer with simply homes , made my entire application entirely simple , when i tell you she guided me thru the whole process via text messages via on the phone etc i mean she helped me from start to finish, she did not once hesitate to do so.. I would of not been able to complete the app if it was not for you girl.. Thank you so so much girly, you are the best!

The process was fast and easy! I was approved and moved in with in a week! I love my new home the layout is beautiful & the neighborhood is clean and quiet! I have no complaints about the application process, communication with my agent was great, move in day everything was set up and ready to go!!

I definitely appreciate the customer service on my call today to get my flex account set up with Eliana

Lucy’s customer service was outstanding! I was off work & had no idea I could get a one time late fee waiver - thank you so much!!!

Great customer service from Renea in helping with my AC issue. One star deducted only because it’s the second A/C issue we’ve had during our 12 month lease.

My AC quit working on a Saturday night and I have small children. Oscar Mae with LCI came out first thing in the next day and fixed my AC quickly. True blessing

Wonderful place! Jenifer and Shauna helped us TREMENDOUSLY finding our future home. Absolutely wonderful management.

Adam was very professional. He followed up with us to see if our issues were resolved. I would definitely recommend.

Stephanie Really was patient n help to complete Docs signed for a new lease thanks so muchRespectfully Dorian Felder

My experience was great every time I needed assistance your staff was there. Monica Baena is Awesome and went the extra mile to help.Thank you!

Ms.TY Combs was extremely patient and helpful. She helped me and my husband to navigate through the portal and answered all our questions.

Angela was so amazing and helpful during the process of paying my rent she helped to accommodate me ❤️

Thank you Camillo Properties for allowing me the opportunity to lease a home. Although my lease has ended I would like to thank Monica B. Who help me in customer service.

My experience with them as been completely hectic and frustrating! My lease dates were wrong and when asked if they could fix the issue no one responded. And somehow I needed up with a 15 month lease instead of a 12 month. Now on to the utilities It would be quite easy and save people plenty of time and money if they just gave a list of utilities providers in your area. But instead they try charge bill backs when all they need to do is tell you who provides utilities in your area waste of time and money. As far as maintenance he is a-1 and does fantastic at his job he came to change my air filter which was causing me and my child to be sick for a long period of time. They should be automatically replaced every 3 months don’t think we should have to call for that. The lawn service is crappy they should let people take care of their own grass. The pool key should be free as you already a resident but nope there a fee for that to. Can’t even use the pool unless a lifeguard is on duty. My grass is now burnt and brown because of them cutting to low which is also included in the rent I don’t think I would pay for Burned up grass to get cut. I’m definitely not paying to anything farther for grass it was green when I left and I came back and it’s brown. There are tone of deposit that are made besides rent to be aware of the extra cost of utilities starting off that they don’t tell you about. 150$ deposit per Utility. Oh and the lease violation are a thing even though you don’t even have a list of what those are. The house itself is nice. But the process was extremely expensive and complicated because of the communication. I’m only planning on staying another year afterword I will be out of here.Update dending on what area your in be area of spiders it’s a newer property but the property was not treated before building. And they do not do pets control as often as they should.

Ty Combs provided excellent customer service and addressed all of my concerns when it was time to renew my lease

I REALLY WISH I COULD GIVE MORE THAN 5 STARS! Jennifer M .. YOU are everything I hope and pray I am to my residents. I felt like Beyoncé looking for a house. You were patient and supportive even when I had emotionally and mentally giving up. You cheered us to the finish line! I can’t forget Karen either! YOU LADIES ARE NOTHING SHORT OF AMAZING! Thank you.

Recently our ac went out for the second time in 6 months both times it happened on the weekend. great time for that to happen considering everything is closed and had to wait the weekend before someone could come. Monday a tech came looked at everything realized our motor in the attack wasnt working stated had to order a part and would be back the next day to repair. He was really nice about it and apologized for the inconvenience but next day took care of it as promised around 11am also did a service check for other issues that could cause it to go out. Much appreciated. Techs name was oscar mar with lci. Only reason this is a four star is because not having ac for almost four days due to a weekend is crazy and camillo didnt offer to provide any window units or anything. I feel like no ac over the weekend should be considered an emergency especially in the summer with this heat. Their should be some way to get service over the weekend instead of having to deal with that. Like I said this is the second time in 6 months our ac has gone out over a weekend. The first time all they did was replaced the thermostat had I known that was the issue I wouldve just hone and bought a new one at the store instead waiting three days for them to come do that.

I put in a maintenence work order and the issue was resolved quickly and efficiently. Adam Bustamante from maintenence called to report what the issue was and that everything was completed. He was very kind, helpful and answered all of my questions.

I just want to give a shout out to Jorge who was the most helpful and patient person I had the pleasure of speaking with. I had the HARDEST time with the move in process and was ready to leave a negative review, however, Jorge was so great that I decided not to. Thank you, Jorge for being so awesome!

I put in a request ticket for drainage not being properly installed so the water sits above the grass causing us not to have access to the back gate due to mud being in the way. I submitted a ticket over three months ago and called numerous times regarding this same issue and it has not been resolved i have been getting the run around for the longest and yet we going into a new year and the problem is not resolved!

Jennifer Aguilar is the best part of SimplyHomes process.Shes personal, informative, professional, and kind.

I just want to thank Simply home and the way Jennifer Aguilar took care of me when I was applying for a rental home.She was so professional even though I have never met her on person she made me feel so comfortable.Giving me updates all the step of the way.Until I was approved and she made it look so easy.Thank you Jennifer and Simply Home

Mónica Bean is amazing. She handled our move out with maximum Customer Service. She is responsive, and getting answers timely is important to me. Monica has been kind enough to give a courtesy call to confirm the recent request we’re still desired. She’s top notch and professional

I had the pleasure of speaking with Angela about my account and she was and has been very helpful and informative!! She relieved my anxiety about my situation. I wish I could give her more than 5 stars!!!Overall great person great experience!!!

The community I live in has an HOA. That should tell u all u need to know.For more detail, I was given a lease violation for not mulching my yard (what?), and only a couple days later ANOTHER bc a bag flew into my yard.My wife and I will be looking for a different property so the stupidity can stop.

Adam Bustamante really helped to expedite a work order that had been sitting for more than week,he also called back after the next day they repaired the issue to make sure everything was working in order.

Ashley was great! She helped me get my renewal processed. 7 years and counting...

Ty Combs did an excellent job assisting me with my questions, and walked me through the steps to get it corrected. Excellent customer service by her!!

I required assistance today setting up my resident portal for Simply Homes. Angela was not only resourceful, intelligent and knowledgeable but also very patient and kind to me. I am so very pleased to have received much needed assistance from you. Overall, as a customer service representative Angela, you ROCK 🎸!!!!

I would love to change this to a five star review. I moved into my rental on June 20th. From day 1 the ac hasn’t worked properly and I have yet to spend one night in the house because the heat is unbearable. After the ac tech came out SEVERAL times (we are now on a first name basis), the ac still didn’t and hasn’t worked. This week 3 small ac units were put in the house and it’s still very HOT. I’ve contacted Simply Home by Camillo and have not received a response and I’ve contacted them MULTIPLE times since June 20th. I asked them to give me a concession in my rent for August because I’m paying for a place we can’t stay due to the air conditioner not working properly. Did I mention that the house wasn’t on the website because there was an issue that had to be repaired. Well…I’m assuming it was an ac issue and it was never fixed but they rented the property to me. I’m not trying to get out of my lease, I just want them to prorate my August rent (I shouldn’t have to pay anything) and fix the ac. How difficult is that? But now they are sending a vendor from Houston to drive 3 hours to clean the ducts in the house but no one can call or email me??!! Make it make sense. This comment is harsh because I’ve been trying to speak with Simply Home by Camillo for several weeks and have submitted email after email and left messages in the resident portal. This is BAD business. I will not renew my lease in June 2025. I’ve uploaded photos to show the thermostat and how my plants have died due to the heat. This is Texas, we can’t live without ac.I lowered the temp to 74 but it stayed in the high 80’s.

Monica Beana at the Camillo Properties was really helpful about my payment and been guiding me through.

I am writing to express my heartfelt appreciation for Angela, a remarkable member of our housing community team. Angelas professionalism, dedication, and warm demeanor have consistently stood out, making a significant difference in our community.Angela is incredibly responsive and always willing to go the extra mile to ensure residents needs are met promptly. Whether its addressing answering questions, or organizing community events, she handles everything with efficiency and a positive attitude.Her ability to manage multiple tasks while maintaining a friendly and approachable presence is truly commendable. Angelas efforts in fostering a welcoming and cohesive environment have not gone unnoticed. She embodies the spirit of community, making our complex a better place to live.Thank you, Angela, for your outstanding service and commitment. Your hard work and dedication are greatly appreciated by all of us.

1. Mrs. Tara from SimplyHome is exceptional at her job. Always attentive and efficient, she quickly resolves maintenance issues. Truly an asset to the SimplyHome team! —————————————————————————————————————————————————— 2. Robert Shelfer, Service Area Manager at Simply Home by Camillo, provides quick and efficient service. His attention to detail and professionalism ensure an excellent experience. Highly recommended!

Mariella, Lucy and Angela are always helpful and understanding I appreciate all they do for me and my family since I’ve been residing in one of their properties over 3 years.

Simply Homes streamlines the rental process for my clients. My team and I enjoy working with Monica and her team, who consistently deliver excellent customer service and support us as agents in providing top-notch service to our clients. We actively promote Simply Homes because they surpass the competition by prioritizing customers and offering benefits like monthly savings towards a new home, their New Home Program, and more.

My experience with SimplyHome wasn’t bad. I will say the company provided landscaping which was really great. My only complaint is that the houses they chose to purchase and use as rental properties weren’t the best built houses however, overall I enjoyed my time there.I will also add that Camila with the property management team is awesome and very responsive and made my move out very smooth

Our air conditioning in has been out for 8 days, they have only offered us 2 small air conditioners for our 4 bedroom home, it is insufferable. This is only after we called the emergency line multiple times. We have been having to stay in hotels. It has been a 103 index outside and even hotter inside. We were told it would be fixed in 4 days, no one has came back, reached out or anything since they came 5 days ago.

Hello, Mike was so helpful went above and beyond to help me get my car out of the garage after a power outage in our area today. Thanks Mike ur the best!

She was friendly and accommodating, which was understandable given the dog situation in the neighborhood. She won’t stop until the task is complete.

Today we were still enduring an A/C issue at our unit. TERA MARTINEZ took care of us! We’ve been struggling with ac going on almost 2 weeks. Today we got an opportunity to speak with her and she handled everything & made my family and I feel valued and heard. I mean everyone tried to help, but she really went above and beyond to make sure we were accommodated. She didn’t loose patience or anything. She understood and showed compassion and took action…Thanks so much T. Martinez👌🏾🤗💯🙏🏾.

Horrible customer service! A/C has been out for over 24 hours and everyone has given me the runaround on getting this issue fixed. This issue was addressed at move in and it was ignored. Have called the emergency maintenance # and it is a joke. They tell me no one is available. Ask to speak to a supervisor/ manager and cant get anyone on the phone. We are in TX in August, over 100 degrees outside and 95 degrees in the house with kids. Would not recommend this company to anyone.

I just want to espress my gratitude,Naomie Garza is amazing, had issues and she has helped me so so so much, she went beyond and I really appreciate her 💗 she has been so helpful and shes truly amazing 💗.

Jordyn Ross responded promptly to my concerns and provided an update as requested. Ongoing communication with tenants is much appreciated.

I had an amazing experience thanks to Monica Baena. She was incredibly helpful, professional, and attentive.

I had the pleasure of working with Angela from my property management company, and I must say, her customer service was absolutely outstanding! From the moment I reached out with my questions, Angela was prompt, knowledgeable, and always willing to help.Not only did Angela answer all of my inquiries with patience and clarity, but she also went above and beyond to ensure that I felt supported throughout the entire process. Her dedication to providing exceptional customer service was evident in every interaction.Angelas professionalism and expertise truly set her apart. She demonstrated a deep understanding of the property management industry and was able to address all of my concerns with ease. Her willingness to go the extra mile made my experience with the company a memorable one.

I had a wonderful experience. Jenni M was very helpful and pleasant, made my experience so welcoming.

I really appreciated Ashleys help, she is so professional and kind, she helped me alot.We need more people with patience.Thank you. ( Ashley) 😊

Jennifer Aguilar was awesome and gave really good customer service!!; Five Star Treatment!!!

In speaking with Janet and her understanding to my situation where my bank account had fraud activity. She was able and willing to help in anyway and more so the understanding of my particular situation. That alone made me feel heard and understood and she was extremely professional and said thank you for the communication and keeping her posted. Communication was key in this situation and she helped myself with ease, easy to speak with and professional. She was a true professional and thankful shes our Simply representative!

Lucy was super helpful and compassionate during my call. I really appreciate her!!

Jennifer Aguilar has great skills, shes very professional and friendly. She is an asset to Simply Home. Thank you so very much Jennifer.

SimplyHomes/Camillio properties is not a helpful development ever since they became SimplyHomes. You get what you pay for or lack there of.I had a life or death situation on the weekend where our attic smelled like strong gas. I had to get my family into a hotel because they do not have anyone working on weekends for emergencies. Instead they have a 3rd party company that all they calls are forwarded to, and they can’t tell you anything or point you in the right direction. Two days without a maintenance notification or anyone reaching out to assist with the extreme emergency issue. I had to get the gas company to come shut off the gas to my home because they do not deal with attic issues without charging. SimplyHome gave zero cares and zero worries. If you touch their items you are deemed responsible and they will not take charge of it or reimburse you. Instead you have to sit and wait on their time to repair anything especially emergency items and pray to God that you don’t lose your home and your items due to an gas explosion because SimplyHome has failed to have an on call maintenance department, competent employees, or a competent 3 party company that knows what to do in an emergency. Instead they all will just write down names and number and you have no general notice moving forward.Additionally, the 3rd party company said my address doesn’t exist in their system yet I had been living in their homes for over 5 years. I normally do my own maintenance and fix my own issues, but gas issues require certified maintenance. This experience is highly unacceptable for a company who provide housing, yet they let their tenants lives potentially get affected due to their lack of compliance and safety.

Before we found out about simply Rent My partner and I had been approved by other companies but their communication honesty was not good at all and they kind of just wanted to answer when they wanted to . So upon looking for other realtor company’s we found simply rent and it has been nothing but amazing working with them .1. Their communication skills are the best and they answer all your questions without sugarcoating anything. 2.They have made the process very easy . We worked with JENNIFER AGUILAR she is one of the best ones there !! She was very respectful , honest and helpful with the whole process . She was also very understanding about how communication is key for my partner and I and made sure everything was well communicated and now We can’t wait to move in to our home !!

Thank goodness I spoke with TY because this review was going left FAST. The first gentleman I spoke with was not helpful at all and I believe he was being unhelpful intentionally. Ms. Ty on the other hand was PHENOMENAL. She was very thorough and patient and answered all of my questions and then some. THANK YOU SO MUCH TY. I really appreciate your kindness and knowledge.Note to Camillo: Whatever training and insight that was given to Ty should be spread throughout the entire company. Kindness and talking to people like they are HUMAN, goes a long way.Lastly, those 5 stars are for the manager TY, not Camillo as a whole. Thats a review for another day. My opinions about the corporation are not 5 stars.

Great experience! Adam was very helpful and he also did a maintenance follow up call to make sure everything was working and completed.

I called and spoke to Monica regarding a property I was leasing. Monica was very nice and helpful and she told me exactly what to do to resolve my issue. I really enjoyed the home and me and my family were very happy there. Camillo/Simply Home propertys have nice homes and I would highly recommend them to anyone looking for a nice place to live!.