Sterling Association Services, Inc.

Genesis was most helpful in finally resolving an issue that carried on far too long through no fault of her own.She was pleasant, thorough and professional. A credit to your organization.

It has been amazing working with Danielle and Roxanne over the past year! They are always very attentive, and they are some of the strongest communicators I have had the pleasure to work with over the past several years!

Amazing service - Danielle walked me through setting up my accounts online and answered all of my questions. It was quick and easy, and she was very pleasant to speak with. Thank you!

Today I called to ask some information about renting the clubhouse. Miss Azalea was very kind and knowledgeable. She promptly gave me the information I requested and then followed up with an email. I consider myself satisfied with the service I received.

I was having issues with the website when I tried to log in to pay my annual HOA dues. I used the online chat and spoke to Eduardo. He took care of the issue quickly and I was able to make the payment without being held up forever. Thanks, Eduardo, for your timely & professional assistance!

I want to express my sincere gratitude to Danielle for going above and beyond in assisting me with two recent home projects. Her friendliness and prompt attention to what was needed made a significant difference, and I truly appreciate her efforts. Thank you, Danielle, for your outstanding support!

Erika was very professional l had questions to asked and Erika had provided me with the correct answer given to me when. I was given wrong information to that’s no good for anyone l hung up with that person.and . I had to called back a second time .I spoken with Erika giving me the correct information to me that l need. Erica keep up with the Great work been concern when taken out the time talking to me making sure that . I received and getting the proper information they l need .Thanks you Erika keep up with the Awesome Great Job . Withe the customer service rating I would like to give to you a 20 rating wonderful work Erica keep it up.

Danielle was amazing and very knowledgeable. She helped me out, answered all my questions, and was extremely helpful. Danielle was great and I appreciated all her support as she answered all my HOA questions. She also helped me log into my account, set up my password, and talked me through how to pay my HOA dues. Thank you Danielle!

Working with Sterling Association Services and Olexia has been a genuine pleasure. Their team was consistently professional, courteous, and communicative, making the entire experience smooth and enjoyable.

Thank you Genesis M for your prompt assistance helping me access my online account. Had some issues logging in but once I called Genesis at Sterling, she got me in right away. She even waited on the phone til I could login my account to be sure no further access issues!

Sterling Association, namely Danielle Carmical who answered the phone, was great to work with. Surprisingly, my phone call was actually answered by a real person! Danielle helped with my question immediately. So many mgnt companies have an e-answering service or receptionist in which we must leave a message for your neighborhood specialist, then they never call back. Danielle not only helped with my question, but took time to explain and set up my profile for the subdivision. Thank you so much to Sterling Association and Danielle for caring about the people you represent and work for!

Danielle was very good. She even called back after being disconnected and helped resolve my login issue. She was patient and explained the next steps I should take.

I great experience with Melissa Fulp at Sterling Association today. My parents did not receive their HOA invoice, and I had issue obtaining information to make the payment. Melissa was able assist and direct me to right location. Thank you, Melissa!

Mrs. A. Thompson was very pleasant, professional and knowledgeable. She assisted me quickly and inquired if there was anything else I needed. She ended the call wishing me a Happy New Year. It was a great experience!

Erika Aguilar is truly exceptional!! She listened patiently to my problem and then stated shed inquire and call me back. She called me back within two hours and stayed on the phone while instructing me how to solve my payment issue with their website. I honestly cant say enough about the excellent service I received from Erika and would give her ten stars if it were possible.

Great service. Erika was very courteous and helpful during club house rental. Response was quick and very smooth process. Great to have on site representative as you can go and talk anytime and get fast response.

Phoned Sterling ASI concerning a letter received and the problems I had with its content and how I could respond. Micaela was extremely helpful and very patience in trying to understand my perplexity and gave possible ways to resolve and sent needed forms that will be needed. Thanks, terrance Curtis. 9703 Loch Dane D. Spring.

Dyan at Sterling Associates is a pleasure to work with. She answers phone calls and emails promptly and responds to communication with professionalism. My experience with Dyan and Sterling Associates has been excellent thus far.

I live in Baldwin Square in Midtown in Houston, Texas. I filled out the application to get my roof replaced. I didn’t realize how bad it was, and it usually takes about 45 days for it to get approved. I went to the proper channels with Starling Association services. I cannot tell you how happy I am with their service towards my needs. I was approved within two days, and the customer service was terrific. I want to thank Danielle Carmical for making this possible and letting my family and me have peace of mind; I cannot tell you again how shocked I am that it got approved this fast.

Danielle C. has been extremely professional and helpful over these past weeks. She is responsive to emails, very thorough in the information she provides, and in person was extremely pleasant and welcoming. She made booking the community clubhouse a seamless process. Thanks again for everything!

Danielle is an amazing professional, prompt ro respond, precise with answers.She also helps me to deal with a complex HOA scenario and some neighbors. The Sterling company is really lucky to have Danielle dealing with our community.

Melissa was absolutely amazing. I needed to get approval for work on my home and She was so professional and informative about the process. I have never called the HOA before and received this type of response. She was very knowledgeable about the paperwork that I needed to complete. She sent it over to me right away so that my application was submitted quickly. Thank you Melissa! I truly appreciate you and your beautiful personality.

I was helped by Ashley through their chat function. I was connected quickly with the representative. The rep. helped me with all my queries and explained everything to me in details. I am very pleased with the service I received.

I reached out today to speak to a Sterling representative and was fortunate to find Erica Aguilar on my first call. She answered my questions and followed up with the emailed information we needed. Always a pleasure when you find workers in a sometimes thankless position who are courteous respectful and efficient

The most unresponsive HOA company weve ever used. They never hold our community meetings. If they are being held- they dont give us schedules, agendas or let owners give input into anything. They always increase our fees every year, and the maintenance in the community is not done, or overseen by them. We (the neighbors) have had to take it upon ourselves for maintenance on the pool, sprinklers, lights and common spaces. Who knows what they do with our money. And they never process paperwork correctly after people sell their homes, or update the contact lists in the neighborhood. Would not recommend.

Azaela demonstrated excellent customer care! They were friendly, proactive, and made the entire process smooth and hassle-free. Great service!

I received very good customer service from Melissa this morning. Its always nice to have a warm friendly person to help you out when needed. Happy New Year!

Ms Danielle did a great job. She always takes care of our community and quickly responding to our issues to solve it as soon as possible. Thank you

I’ve been emailing Danielle (account specialist) for the last few months in-regard to my neighborhoods very small playground. She has been very informative about everything and is keeping me up to date when I email her with my questions!

Just wanted to say thank you to Micaela R for her assistance of uploading documents to Sterlingasi. She is very patient and willing to offer more help to assist. Excellent work!

I called last week for a matter i had in my fence and belong to the association, Danielle answer and she was so polite and helpful. she took care of the issue the next day the contractor came to fix it, thank you Denielle. good management, great service

I have connected with Sterling throughout the years for different reasons. Most encounters are unfriendly and/or unhelpful. Today, America, changed that. America was kind and helpful. Even with the system failing, America continued to seek answers and provided me with all the links and documents I needed. America should be in charge of training and client support at Sterling. Thank you, America!

She was very helpful and walked me through the process of paying my fees... Best experience so far... Thank you

Not transparent, very unprofessional and unresponsive in Dunham Point Sub-Division. The only thing they do is to send voilations but don’t take any a tion about the concerns raised by residents (filthy lakes, weeds on green areas, commercial vehicles parked on driveways etc.). Continuously providing non-factual information to residents and use delaying tactics

The representative (Erika Aguilar) at Sterling Association Services was extremely helpful. She provided speedy response to my queries. Thank you!

I was helped by Micaela. We got a prompt response from her, she was very professional and knowledgeable. Thanks for all your help.

This is an unbelievably bad maintenance company. My 4 year old neighborhood looks like a nightmare. The majority of homes have weed-choked yards and flowerbeds, the pool is regularly not open, cars are parked on the yards, common areas are not maintained, and as the neighborhood looks worse and worse, crime has become a problem and no security to be seen. When they were to turn the HOA over to the residents, it took over a year of homeowner pressure. They finally asked for applicants and held an election but never gave the results. Months later, they asked for applicants again. This time, they loaded the ballot with their professional management people while leaving off many home owners. This company is a nightmare to deal with and should be avoided at all costs. If in doubt, take a drive around Camillo Lakes in Katy and see if that is what you want your neighborhood to look like.

Azalea provided excellent phone support! They were patient, professional, and made sure all my concerns were resolved quickly. Great experience!

Michaela Ramirez was very helpful and provided me with the correct information in order to pay our HOA!! She made the process very easy!! Thank you for being a Great Blessing Michaela!!! 😊

Michaela R was great help in our questions on our project and her quick responses were appreciated. Genesis was also courteous and knowledgeable and responses were quick as well.

Thanks to Danielle, the issue of a mistaken violation notice was promptly and efficiently taken care of. The confused community property police inspector absolutely needs to be mindful of who he is sending violation letters to. Thanks again Danielle for your help with this matter.

Danielle took the time to explain in detail the application process for improvements. She even stayed on the line to confirm her email was received. It was much appreciated

Danielle was excellent and professional, she delivered top quality customer experience. Thank you Danielle for taking care of the error expeditiously.

I recently had the pleasure of working with Desirae Martinez, and I must say, her service was outstanding. She went above and beyond to ensure that all my needs were met and provided insightful solutions to any questions I had. Her dedication to delivering exceptional service was evident throughout our interaction, and I truly felt valued as a customer. If you’re looking for someone who combines expertise with a genuine commitment to excellent service, Desirae Martinez is the person to work with. Highly recommended!

Thank you Daniel for your assistance with Sterling Association Services website. Your professionalism, courtesy, and patience are greatly appreciated. I look forward to working with you with regards to our INHA. Sincerely, Diane

Genesis M at sterling Association was very helpful and patience. Answerd all my questions promptly and also replied via email.Great Service.Quality always clangs.

I cannot stress how incredibly frustrating this management company is. I dropped off my HOA fees for Memorial Chase to them in November of 2023 and when I called to use the club house a whole year later I was informed that my property has a lien placed on it due to me not paying my HOA fee. After speaking to their attorney (the O’Neil law firm) I was informed that they sent my check via USPS to the HOA’s office but the check was lost in the mail. The HOA was informed the check was lost in March of 2024 but no one from the Memorial Chase office reached out to me, the property owner. Instead a lien was placed on my property. I didn’t find any of this out until NOVEMBER OF 2024!!! After finding this out I called, emailed, and left voicemails for Norah and Karissa and got no response. I even asked for my balance so I could just pay it and they couldn’t tell me that! They couldn’t even tell me where to drop the check off!After a MONTH of no help I finally got Brenda at the office to give me my balance but now I have to dispute late fees that I’m being charged for. I’ve honestly never had this much difficulty to pay something in my life.If I could give a zero I would.

Norah McClure is a wonderful Sterling agent for our HOA. She always goes above and beyond the call of duty and makes herself available for any issues facing the neighborhood. We are grateful for her help.

Desirae Martinez is always so courteous, and helpful. I remember meeting her in person at the Amenity Center and she was just as kind then. Anytime I have need help or clarification she has provided it.

Truly had an amazing experience with the help of Azalea, so accommodating and helpful with each of my questions! Thank you for having a friendly attitude!

Erika Aguilar did a fabulous job of helping me! she responded quickly and gave me exactly the information I needed. :)

Olexia Vazquez Is very nice and helpful. She helped me to waive off the extra fees charged on my account due to not receiving the mails on my property address. Thank you Olexia for your prompt action and being cooperative.

Sterling ASI sent a notification that my front window glass was broken and the window was boarded. I called and advised that they had the wrong property. They advised that I had to complete a form and email it to them clarifying the situation. I did. To my surprise I received an email back thanking me for advising them about the error and that the issue would be removed from my property file. I appreciate the extra step of notification.

I have homes in several communities. Sterling is by far the best management company. They still have the human touch. They are very understanding, helpful and professional.

Had a wonderful experience speaking with Genesis M.. She answered every question I had and resolved my issues quickly. Everything was taken care of the same day (within minutes actually). Took the time to make sure I understood every step I needed to take and felt that she genuinely cared that I did receive all the information I asked for, even if she had to double check with someone else.

I emailed Sterling and asked Joyce to please remit an email blast to all of the New Forest West Townhomes residents explaining why the Entrance Gate was open.Melissa Fulp immediately notified us via, email.Thank you Melissa, be safe .Linda ChismNew Forest West TownhomesVice President

As a newbie to this. i had to chat them up and the response time was swift. A James T assisted me and was very patient. I was almost screaming with my keypad, but he walked me through nicely. Thank you James....

Danielle hits the nail on the head, great news and perfect on time. The bad thing about it is my neighbor still feeding the ducks and geese’s daily and will not stop doing that. With all these emails that negates doing that they still do it and we have them around the the house all the time with their poops on the deck, on the driveway and on the grass, we need to start issuing citations so they may stop doing it. Again Thanks Daniele for the regular updates

Micaela R. was polite and quickly handled my question. I am very satisfied with my customer service rep at Sterling Association Services Inc.!

Dyan was extremely helpful in my resolving our past due 2024 remaining Windermere Lakes Subdivision Association fee and setting up pl

They do everything for me it very good 👍, They helped me send a letter to the dog owner who regularly comes through my yard to poop. thanks

This was my first experience dealing with Sterling Ass. Services handling HOA business for Memorial Chase development.Jesslyn, responded within hours of my reply to the HOA violation notification. She explained, what procedure is from this point so relieving my mind of stress.Thank you, Jesslynn.SincerelyBetty Stampp

Erika A. was wonderful assisting me, professional, and courteous.Big shout to her, keep up the great customer service and stay safe.Ruth y Orson

Dyan is always responsive and available to assist when needed. I can always expect to receive a timely response about any concerns I have.

They dont respond in a timely manner. they do not provide enough information when it comes to why something was denied. And just of a point of annoyance but I have called a few times and its pretty normal for my call to get hung up on.

I’ve had the pleasure of working with Jesslyn as part of our HOA, and I can confidently say she is a dedicated and professional team member. Jesslyn consistently demonstrates excellent communication skills, ensuring residents are well-informed about community updates. She is approachable, organized, and always willing to go the extra mile to address concerns or improve our neighborhood. Her commitment to maintaining high standards and fostering a sense of community is truly commendable. I highly recommend Jesslyn for her hard work and dedication to our HOA!

I had forgotten my password to login to my account and Azalea was very polite. She was able to resolve my issue in no time!

All five!! I was looking to booked the community clubhouse for an event. America Yuncker was such a pleasures to work with she answered all my questions and pointed me to the right direction. Very grateful for all her help.

Danielle did an excellent job of helping us plan for our clubhouse birthday party. Huge kudos!

Angela was super helpful today. She solved my problem without issue, and Im sure shes off saving the day, one community member at a time

I live in Braewood Glen. My experience hasnt been that good. I submitted an application to replace my roof on 11/22/2024, and up to this date today, 12/12/2024, the answer I get either through phone email or through the online portal, is that it has been received and that the application is still pending. The roof has a been leaking, and my kitchen cabinets have suffered greater damages. Each time I have managed to get a board member on the phone they always say that the person responsible and incharge of helping me is either out for weeks on vacations, or they are closing the office early do to a party they are attending, or are hosting. While my house rots to the ground and as I constantly reach out for help, since its not their house thats deteriorating, all HOA seems to do is party, party party. Is this why they are raising our yearly fees? We have rain scheduled for this weekend and Im stuck unable to get my roof fixed waiting on Home Owners Association to approve my application.How much longer do I have to wait? Time will tell. I will repost the sequel of this review once Im showed human compassion.

This association picks and chooses who they want to enforce the rules to. Ive been targeted of compliance violations that ive seen and continue to see occur on half of the streets i see in the neighborhood. something as innocuous as having a big van in our own driveway, god forbid it can be seen from the street.before sterling asi responds to my review with a canned reply about a board being voted in to run the HOA, yeah well theyre a bunch of racist idiots too.

Thank you for your help Azalea! She was so patient and helpful. Payment process was easy and quick!

I submitted an ACC request for landscaping modifications and contacted the HOA office for a quick response. Desirae Martinez was the person who worked with the team and obtained the approval within a day. Thanks, Desirae!

I had an issue logging into my portal so I contacted support via chat and America was able to help me log in.

Arianna with Stirling was a wonderful chat agent and helped me get access to the HOA portal within minutes! Great customer service!

I just moved into the neighborhood and I had the pleasure of meeting Mrs Michelle Sabbath today to register my vehicles, she was very helpful and informative in the things that was going on in the community,I look Forward to attending community meetings and getting to learn my community, I would like to thank Mrs Sabbath for all the help and information

I am a resident at Villas At Candlelight Park. DO NOT MOVE HERE. The HOA is abusive with their power and have made our lives extremely uncomfortable. I am an Army Active Duty Service member. I have lived all over the world in my 18 years of service. I have never encountered a more abusive HOA like the one here. Erika and Pam are the absolute worst. My truck has been towed from my home multiple times for alleged parking violations to include from the front of the home. Yes the front of the home!!! If you have visitors they require you to have a guest pass which does not guarantee anything by the way. I would urge anyone who reads this to not move to this location do not buy a home in here. My family and I are being targeted by Erika and Pam. Just yesterday I was loading some things to my truck and they parked in front about to call the towe truck. I asked them why are they like this? The response was, I dont have to talk to you. I then asked for clear rules on parking and she drove off. That being said, I have pictures and video proof that others parking as they wish for hours and nothing happens. !!!BE ADVISED... DO NOT BUY OR RENT HERE!!!

I’m not one to typically leave reviews, but in this case, I feel like I should. This is the first time I’ve ever dealt with an HOA before and it has been amazing. After the storms I had some issues that needed to be addressed and when I called and got to speak to an actual person it was such a relief. Danielle listened to all of my issues and put everything into motion to get them fixed. Not only that, she continued to follow up and make sure everything was being taken care of- you don’t find employees like that anymore, they are lucky to have her.

America was amazingly swift in helping me with my account user name. Love the chat feature at ASI. VERY CONVENIENT! 👍🏽😊

Last day to call them to get the info to pay for the association fee. It was very nice to work with Melissa Fulp. Really appreciate her help.

I needed help setting up my account and Eduardo was so great in providing step by step instruction. It was seamless

I had a wonderful experience speaking with Danielle Carmical, she provided great customer service. It was nice speaking to an associate that provided knowledge, and solution to any issues I may have now or in the future, i applaud Sterling for having such hard working employees.

Olexia took the time to review the information with us and she sent us by email the forms we needed to ensure we were in compliance. Thank you for your help.

Great customer service online and on phone. They go above and beyond to help you with your request. Eduardo was a gentleman. Thanks!

Danielle was great and assisted with the my questions and stayed on call with me until the issue was sorted out.

Great customer service provided today by Genesis! She was able to assist me today with my questions regarding use of amenities at our subdivision. Great job!

Upon receiving the attached web access letter containing my login information, I was impressed by how quickly and efficiently you facilitated this process. Your attention to detail ensured that I had all the necessary information to access and view my account in real time, which is greatly appreciated.Furthermore, your proactive recommendation to use Google Chrome as the web browser for optimal functionality of the resident portal was helpful and indicative of your dedication to ensuring a smooth user experience.Your prompt response and assistance have made a significant difference in my ability to access important information conveniently. It is evident that you take great pride in your work and prioritize customer satisfaction.Once again, thank you, Sandra Hernandez , for your exceptional service.

Erika Aguilar replied to my email within 24 hours. Her message was very informative.

I did not receive my yearly HOA fees letter, now I am being charged for late fees and penalties because I am late? this is highly unacceptable. I have sent an email explaining the mix up between the title company and the HOA and yet I am left with no explanation on why I am being charged these fees. other than a statement that the board decided to deny me? I would put 0 stars if I could.

Made some small upgrades to our home, Melissa Fulp was excellent to work with, she made the entire process effortless. Thank you!

Genesis M. did a wonderful job in helping me to correct some information on your records. Polite, courteous and efficient. Thank you for your help, Genesis.

Genesis M. was very helpful in guiding me through the process of obtaining my statement of account. Thanks Genesis. You are awesome!

It was pleasure to speak with America Yuncker, she helped resolved all my issues and was very respectful.

Erika Aguilar, was very prompt, helpful, and timely in her response to my request. Thank you again, Erika

I am moving into The Village at Harvest Bend. It can be confusing learning the new rules of a new HOA. Danielle Carmical has been amazing at helping me get started. :) I am sure that I am not done needing help.

Melissa Fulip thank you for clarifying a question I had after receiving an HOA courtesy letter. You set my mind at ease and gave my good guidance.

Danielle was really nice and helpful in getting my account set up!

Sandy was awesome! She took care of my issue super fast and was so nice about it. She made everything easy and stress-free. Huge thanks, Sandy!

Great service on any need you have on the community. Erika Aguilar was very prompt answers my request. Highly satisfied.

Used chat services and was very satisfied with the information and assistance I received. Agent America was the agent who helped me and resolved my issue.

Thank you very much for the prompt service- Desirae Martinez. The HOA team members are very friendly and professional in handling all the issues we have.

Moved into my house a year ago and after many calls and emails, my call box still doesn’t work. I call in and Gean Marie Hooker is NEVER available and to leave a message, to which she NEVER responds.

Today, I had the pleasure of speaking with Adrianna M regarding my account and submitting an exterior improvement application request. From our conversation until its conclusion, the experience was nothing short of exceptional. Adrianna exemplified professionalism, patience, and a profound understanding of my questions and my requests specifics. Her extensive knowledge made the process smooth and efficient. I highly commend Adrianna for her outstanding assistance and commend her for her exemplary customer service.

Great customer experience from Erika Aguilar. I called to obtain a detail invoice, which she did provide. Erika also walked me through the steps On how to visit online. Asked if I needed login credentials.

We have moved into a new house in a community thats managed by Sterling ASI. We are paying the monthly HOA dues and Sterling ASI hasnt provided us access to the amenity center. Weve submitted the required paperwork to 4 different people over the course of 3 weeks and have never had our information processed. Whenever we follow up via email or phone, we get no response. We have been referred to Desirae by two Sterling ASI employees, as shes apparently the one who handles the amenity center applications, but we have never heard anything from her. She has never responded to any emails and the call center says that shes unavailable.

Title: Unprofessional and Discriminatory LeadershipI am writing to express my dissatisfaction with the management at Villas At Candlelight Park, particularly with the conduct of the HOA presidents, Erika and Pam. Their rudeness and unprofessional behavior towards residents is unacceptable.Not only do they fail to maintain a respectful and welcoming environment, but they also exhibit discriminatory practices. I have witnessed them tow vehicles without any prior warning, which seems to disproportionately affect certain residents. This lack of communication and fairness raises serious concerns about their leadership and the overall management of the community.Additionally, they often make promises about improving the community, such as fixing the facades and the pond, yet these issues remain unaddressed. Instead, their focus seems to be solely on parking regulations, neglecting the actual improvements that would enhance our living environment.Living here does not provide comfort, as you’re always on edge with their unpredictable actions and attitudes. They seem more concerned with how they can inconvenience residents rather than allowing everyone to live in peace. If youre considering moving here, I would advise caution. The current HOA leadership creates a stressful atmosphere that is disappointing for our community.

I was pleasantly surprised to receive Sandra Hernandez email acknowledging receipt of my email updating an HOA compliance request today. She provided excellent and fast customer service. I appreciate having her as a member of Sterlings staff. Definitely an improvement over past interactions!Kathy WilsonHarvest Bend the Village

I want to thank Laura for her exceptional service in resolving my access to the home owners amenities.

Great service by Erika Aguilar at Sterling ASI. She takes good care of her customers

Desiree is always kind and helpful. She has patience and understanding when dealing with residents.

Arianna Monslvais, was very helpful in assisting me on the info that I needed, she needs a bonus for being so helpful to me.

I had a fantastic experience with Sterling while requesting pool access. The process was smooth and efficient, and the Arianna D. was incredibly helpful and responsive. They made sure everything was handled quickly, and now my family and I can enjoy the pool all summer long. Great service and highly recommended!

Danielle was amazing! She was very easy to talk to and answered all my questions and concerns! Great customer service!

Dyan and Olexia have been extremely helpful in helping us prepare and provide our community with everything we ask for for our events in our neighborhood. They will answer questions and ask if they don’t know! Having this team has been a drastic needed change and benefit for our community!

James T. Provided exceptional service and also followed up to ensure I was taken care of. I’m very pleased.

Thank you Azalea for being attentive and solving my issue quickly! You’re great!

Work and money has been tight. We fell behind in our HOA fees. I contacted Sterlinig and spoke with our subdivision manager Melissa and she was just awesome. She responded back so quickly and knocked off some charges to make it where I was able to take care of the fees. She was very kind and didnt make me feel bad because we were behind in paying. I cant thank her enough for what she did for us. She took away some financial stress and I am very grateful to her for that.

Azalea T. Ensured all my questions were answered efficiently. Very professional and helpful!

Danielle did a awesome job! I really thank you guys for supporting us!

Very easy to to contact to ask questions and get information. I used the chat feature and Azalea responded quickly and efficiently and sent what I needed directly to my email address so I didnt have to search around the website. That experience was 5 stars but overall I gave 3 stars because while the community is very nice, I think the pool should really be open more than 20% of the year in a place like Houston. Our assumption of living in a community with a pool when its at least 70 degrees and sunny 9 months out of the year is that wed be able to use it at least half the year. Also there are some sidewalks to easily navigate the community within sections but no safe way to walk between sections, almost no cross walks or sidewalks along and across main roads which also makes it harder to safely get to playgrounds from all sections.

Azalea showed great patience walking me through the sterling website! Thank you!

Genesis was very attentive, kind and prompt in her response. Understood the issues and was on it right away.

Melissa at Sterling has been a pleasure to work with over the years. Shes always attentive and quick to address any needs we may have with professionalism and a courteous nature.

The street light by my home has been out for months. I was pleased to get the information about how and what to do to get the street light on. Thank you Adrianna M. for handling my request. I wish I had emailed sooner. Now, I am looking at 3 days and having the street light on again.

Danielle with Sterling took care of our issue. She was responsive and efficient. Thank you so much Danielle!

Genesis M is the best, she is really nice and helpful, polite. She provided me all the information that I needed

Danielle Carmical was quick and very responsive to my email and issue was taken care off. Thank you Danielle

Extremely poor dealing with the public/community, Trevino will threaten to turn you in to the authorities....a lot of selective deed enforcement. If you are a member of the HOA board then its ok to park boats and broke down cars in your driveway or let grass grow over curb. President of HOA house looks like low government duplex ghetto. SMDH!

Had a great experience with Azalea, thank you for listening to what I needed!

My husband and I needed some information to make some decisions regarding our property. Michelle Sabbath provided all the details to us, including directions for us to access the info on our own. She was professional and very helpful. We appreciated her attention to detail and prompt customer service.

First time signing up for Sterling and the rep helped me very thoroughly.

I was having difficulties logging into the app for my HOA. I decided to take a chance an chat with customer service. Azalea was able to assist me with my issues due to me not having all the necessary log in information. Not only did he make me aware of what I was missing he went out his way to assisting me in obtaining what I needed to gain access, instead of sending out alone to figure it out. Great customer service and attentiveness. These qualities are a rarity in most business now day. Thanks again Azalea job well done.

Erika Aguilar provided me with excellent service by explaining the HOA process to me and by emailing the documentation that was requested. Her phone etiquette was exemplary!

Grabrillas communications are very prompt and professional. She is focused on her clients!

I had a pleasure to work with Sterling Association Service, Inc on a personal matter. The group help provide me all information and professional. They took the time to insure that all my needs were met. I highly recommend this company.

I wish every HOA , has excellent workers like Adrianna M Customer Service Agent. She was very nice , detailed and result oriented to understood my issue and guided me to the right direction about my HOA charges / payment due .

Arianna D was very quick to respond and provided the information I needed in an expeditious way. Thank you for your attention to my request!

I am having an issue with another homeowner in my neighborhood. Wish I was not but homeowner would not compromise, calling names, giving the finger, etc. Danielle with Sterling has been wonderful. She took the time to explain all the information I needed and let me know she is there to assist as she can following all the deed restrictions and by- laws.Danielle, I want to thank you for being professional. You are an asset to the association.June Henley

Juan Cruz over at Sterling ASI is extremely professional in all our dealings. He’s arrived on time if not early to our appointments and has always been available to relay any information that may be needed. A great associate for this company

The absolute worst management company!!! If I could give zero stars I would. They are extremely hard to get in contact with and once you do get ahold of someone they have no answers. They do not maintain the community like they are suppose to. Sterling ASI is an absolute joke.

My encounter with Michelle today was a very positive experience with my concerns. She provided excellent customer service to me and took my concerns seriously and continued to work on resolving. Finally, I received an email stating my concerns had resolved.

Michelle was very helpful during my event. She made sure we had what we needed to set up the clubhouse for our party..inside and outside. She was professional. I would definitely recommend meeting with her if you are interested in hosting party.

I worked with Azalea to get access cards and everything was done so fast!!She made it super easy and simple, she was quick to respond once everything was completed. ! I will definitely have my access cards soon.Thank you again Azalea :)

Erika Aguilar was a pleasure to talk to her she was very nice and very helpful!

I contacted ASI and spoke with Azalea who was absolutely the most helpful person. I was in need of information regarding the pool usage and obtaining the K sticker for my vehicle. She promptly emailed the information and forms while being so polite and friendly. Thank you again!

We sent a new key request with the required information over the weekend. First thing Monday morning Desirae Martinez emailed us and let us know that we were able to pick up the keys. She was timely and very nice!

Great job excellent service by Azalea at sterling Association: MASH K LLC

I would like to put in a good word for Azalea Thompson.I was having difficulties last week trying to get a payment in the systemI talked with Azalea and she was able to help me. Got the problem fixed and was able to get the payment.She was very efficient and nice.

Michelle Sabbath was very helpful. She was attentive and listened to all of my concerns. She promptly resolved my issue, all while making me feel welcomed in the club house.

Danielle is a great property manager/account specialist. She is quick to respond and is very communicative. Also is very helpful. It is very easy to work with her. Highly recommend!

As a direct service provider for HOA communities Sterling ASI is a great management company to work with! Danielle is wonderful to work with and is always very responsive and quick to relay information to the appropriate parties. I would highly recommend Sterling, just hope you get Danielle over your property!

I called sterling association services and azalea picked up the phone. She showed great attitude answered all my questions promptly. She also emailed me the necessary documentation for my acces cards in a fast timely manner. Thanks azalea 😊.

Working with Olexia and Dyan at SCR has been a pleasure. They exemplify dedication and teamwork, always going above and beyond to ensure the community thrives. Their proactive approach and positive attitudes make every interaction productive and enjoyable. They communicate effectively, and consistently deliver results that benefit everyone. Their commitment to excellence sets a high standard for collaborative community leadership. Working alongside them has truly been a rewarding experience.

I needed help to pay my bills online and Genesis M provided great customer service!

Desirae Martinez was wonderful when assisting me in my request for community amenities access.

Great chat, with Genesses, but I still not able to download the village vu app

I am very frustrated by the customer service I am having. I have been sending several emails regarding my pool key not working. I am writing this review to bring attention on an ongoing issue regarding the pool key I recently purchased. Despite acquiring a new key for $60, it appears to be faulty and does not grant access to the pool as expected. Additionally, I have reached out via email multiple times seeking assistance on this matter but have not received any responses.As a resident of over four years who rarely requests a new key, I am disappointed by the lack of maintenance in the Bristol Lakes location, particularly the broken fences affecting privacy. The focus on high fee collection over assisting residents is disheartening and does not reflect the level of service I expect from our HOA.I kindly request urgent attention to rectify the pool key situation and address the communication gap.

Nash went above and beyond to assist my needs during the 4th of July parade. We had just moved in the day before and she took time out to process my facilities passes so my family can enjoy the facilities over the 4th of July weekend in which otherwise we would have had to wait until MondayThank you miss NashYou are the best

I am very disgusted at the phone call I just left by the name of Michelle Sabbath. After receiving an email from Michelle, I reached out in regards to the email and tried to get more information as to how to rectify my issue with my hoa fees. I was dismissed and told I shouldve paid them even after I explained that I was going through a hardship which included medical bills and the kidnapping of my son. Michelle dismissed the conversation and basically told me everyone goes through things and I shouldve paid when I was supposed to. I always pay my bills however this year has been hard from July to March which is why I am able to pay and which is why I requested the fees to be waived as a courtesy for always paying on time. Again, I was truly disgusted at how she handled the conversation with no empathy whatsoever. I am surprised that Sterling would employ let alone allow someone with those characteristics to represent their company. I hope that this is addressed so that Michelle does not approach another homeowner attempting to rectify a situation like that again.

Beautiful work, thanks to them our community has a beautiful entrance. Amazing work and dedication! Highly recommended!! Juan Cruz was exceptionally professional and very dedicated to make sure everything was perfect at the end of the day!

Jesslyn was absolutely fantastic!! I thought making changes to my account after the loss of my husband would be difficult but she handled everything quickly and was so sweet and understanding. She made my day!

Great experience. Super fast and helpful. So easy to pay.

After months of confusion with the whole transferring process I finally got in contact with Jesslyn Lozano who provided us with all the proper information we needed. She did an amazing job with guiding us through this issue. If I had to do that whole process again shes the person Id go with.

Omg in my darkest hour Michelle Sabbath helped me beyond measure. I had just lost my only sister, my only sibling and Michelle showed me compassion and understanding all while being Super Professional. I could not have asked for better service. Sterling has a real Rock Star on their hands. Im uber happy she manages my community!!

Great community. Staff are very helpful. Ms. Danielle Carmical was very helpful!!

I had such a great experience with Azalea! She was so thorough and patient! I had been having account issues for awhile and she took the time to reset it for me! Quick and easy.

I spoke with Danielle and she offered great customer service!

I am very much glad to get assistance by Desirae Martinez in process of getting our swim and gym access for our community. She was very helpful, detailed, and clear of what was needed in order to complete the process. Thank you!

Adrianne D provided great support surrounding the pool pass application. Since I have an application on file already, I dont need to complete another one - Which is great! One less thing I need to do! Im very happy with my service!! -Laura-

Juan Cruz over at Sterling is a great individual, and is very accurate on relaying the information you need to handle any task. He’s been outstanding to work with on every project. It goes without saying that good people are hard to find, and he is one of the good ones!

Sterling has managed my community for years! Great at communicating questions I may have with my account. I especially loved how detailed oriented Norah McClure has been! Thank you!!

Erika provided excellent service and got back to me right away!

I just want to say, Thankyou Vanessa for always being so kind to me and other ladies when we come into the Clubhouse! You are always so helpful and ready to help us with questions and needs! We always think of you with smiling hearts! God Bless You!💜😊💜

Had a wonderful experience with Sterling Association services. I just bought a house in the neighborhood and looking to pay the HOA dues. I havent received a bill and reached out to SAS for help. Azalea helped me and answered all my inquires promptly. Very happy with my home purchase and especially happy to know the association and team is so quick to help!

Very good experience! We are new home owners and need to access swimming pool. My daughter called and Sandra Hernandez told her that we just need to email the application form to her. I sent the form to her and shortly received her replying email saying that the fob is activated and mailed to me. We have the access fob now. Thanks to Sandra Hernandez!

I am very pleased with the level of customer service I received from Desirae Martinez. She was attentive, knowledgeable, and provided quick and effective solutions to my inquiries.

Thanks Erika for answering my questions quickly! I have not always had the best of luck with sterling but you did well

Its been a pleasure to work with Danielle and Sterling. They are professional and really care about doing whats right for their communities

Genesis Macias was so nice and understanding! She helped me get documents to the right place, which iv been having problems with for two weeks. Her customer service is amazing!

Azalea was so helpful when I called! My questions were answered, promptly sent over attachments to my email, also waited patiently to confirm I had received them. I appreciate her assistance.

Adrianna M : you have provided very nice explanation on any query asked. I am impressed. Sterling, you guys are doing a good job at DUNHAM POINT. I really appreciate your efforts and support to residential. Thank you.

Desirae Martinez responded in a timely manner in letting me know that my response has been received and attached to my account.Thank you!

Called the office to request fillable forms. Azalea took my call and she was very courteous and knowledgeable of my requirements. She immediately sent the forms and resolved my problem. Great customer service!

Desirae Martinez was very quick in responding to my email and very friendly and helpful setting up my access to the community center in Dunham pointe

I had the pleasure of working with Juan Cruz, a Property Manager for Sterling Association Service, and I must say that my experience was exceptional. Juan proved to be a diligent, personable, and efficient professional throughout our interactions.Juans diligence was evident in his attention to detail and commitment to providing excellent service. He was always thorough in addressing any concerns or issues that arose, ensuring that everything was taken care of promptly and to my satisfaction. This level of dedication truly set him apart.Lastly, Juans efficiency was truly impressive. He managed to handle all tasks and responsibilities with a sense of urgency, which not only saved time but also made the entire experience hassle-free. Its clear that he takes his role seriously and is committed to delivering results in a timely manner.In conclusion, I highly recommend Juan Cruz as a Property Manager for Sterling Association Service. His diligence, personable demeanor, and efficiency make him a standout professional in his field. If youre looking for a top-notch property manager, Juan is the person to turn to

I work with Goldie and Yesenia daily and they are on top of things and very responsive. Highly recommend their services!!

Azalea was genuine and very helpful! Fantastic service!

I would like to give recognition to April and Kevin for being prompt and timely in addressing issues or concerns found in our Condominium complex. April has been patient in explaining any issues and will find resources that can help.They have also organized a Christmas party that gathered the residents and created opportunity to meet our neighbors. It was nice and fun!

I was able to get an activation quickly from Azalea. Even though they are very busy, she was able to get my activation and cards mailed out to me in a timely manner.

NORAH has demonstrated a remarkable commitment to clear and timely communication. Her proactive approach in providing necessary information, responding promptly to our inquiries, and engaging in constructive discussions has greatly facilitated our work and enabled us to meet our project milestones effectively with her.

Danielle C. has been so helpful as the account specialist for Cay Landing. It is a new community and as one of the first owners that have moved in, she has been helpful is assisting with getting things together for me. Thank you Danielle

Michelle Sabbath did a great job helping me to resolve a fee that was imposed by the Parj Lakes HOA. She was also very helpful and efficient in getting access via the EZ tag and also getting me set up with an access card and Car tag access for my new car. I have lived in the community since 2008 and have had mostly mediocre to bad customer service interactions with the HOA representative at the clubhouse but this is the first time I have been given good customer service.

Gabriella was of great assistance to me in getting my account glitches resolved!

Provided a request to have the lawn contractor do their regular job and Genesis M immediately followed up successfully.

Juan Cruz is the new management guy for our neighborhood. He was given our community just a few months ago and he has definitely stepped up to the plate. Im really looking forward to continuing to work with him.

The phone hold was not long at all, and Azalea was quick to resolve my issue!

Recently moved in to Canyon Gate at Park Place and had the pleasure meeting and getting helped by Michelle. She was very welcoming and helpful to my Family and I with helping us get settled in our new neighborhood.

Angela was very professional and friendly. My problem was solved quickly.