The Studio in Houston by Ashton Woods

The only reason I am giving Ashton Woods one star is because its the minimum requirement to write a review. Let me start off by saying I would highly recommend that no one choose Ashton Woods as their builder. From customer service, to sales, to the product they produce, and their partner/affiliates (Duncan Security/Data Smart), to follow up and even correcting errors, they failed tremendously. A 4 month build took 9 months with my close date being pushed back over 5 times. None, I repeat none of my issues/mistakes/delays were due to COVID. I have written a five page letter and mailed them out to the corporate offices, along with all on the executive team of Ashton Woods. I closed on my Ashton Woods home October 13, 2021, (Houston/Manvel TX Del Bello Lakes) and I am happy that the process is over. But the product they produce, their process for problem resolution, which is none is almost laughable. They have made over 10 different extremely massive mistakes when building my home. The process in the beginning seemed great (sales) but shortly after went from bad, to worse, to horrible. The sales team (Jimmy Duong), studio design (Amy Ross) construction manager (Jose Deleon/No longer with the company) and the leadership (Daniel Leifer & Blake Fite) representing these areas are all unprofessional, and continuously made dead promises. All were issues that could have been avoided, resolved and fixed. Very few were fixed without me jumping through hoop after hoop, but most were not fixed and no alternatives were offered. Only the promise that no more mistakes would occur. Also, the alternatives I offered were all denied. One example of a problem I had was that they built my entire entry way wrong from the garage, to the valet, super utility ($27,000 additional purchase) and the main entrance and hallway. They had to completely demolish it and start over which pushed my completion/close date back a month and almost cost me to lose my 90 day mortgage rate lock in the end. (Had to close with several outstanding issues that still have not all been resolved and steadily finding new ones). I found the error and had to bring it to their attention. They knew the error existed, but didnt bring it to my attention, they waited to see if I would notice. If you want more information regarding my Ashton Woods experience as the issues are too long and many for a Yelp review, feel free to reply to this post with comments/questions and I will give you direct feedback regarding Ashton Woods and my experience. If you want to be your own builder, but still pay a builder and have a part-time job as a construction manager for free, then Ashton Woods is the builder for you. Ongoing issues for over 9 months and no one from corporate tried reaching out to rectify anything to make it right, not even once. When I asked for corporate contacts and phone numbers, I was denied. I repeat, I would NOT recommend this builder to my worst enemy. Generic, response given by builder.

Nice gallateu with great interior designs. Help you find your unique building and decorating style.

Best studio Ive seen

Fantastic presentation at this location.

Great builder

Nice plans