Your Dream Real Estate

11211 Katy Fwy ste 500-11, Houston, TX 77079, United States
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Your Dream Real Estate
Comments
Sh
Review №1

STAY AWAY FROM THIS COMPANY!If I could give zero stars, I absolutely would. This property management company is a textbook example of how NOT to run a business. My strong recommendation: do not sign a contract with them. You’ll save yourself endless headaches by managing your property on your own or hiring a competent manager who offers better service for the same or even lower cost.Horrible Communication:Communication is abysmal. We rarely received updates or follow-ups unless we demanded them repeatedly. In many cases, tenants provided more information than the company. Tenants also complained that their calls and messages went unanswered for weeks at a time.Unprofessional Behavior:The owner ignores emails and messages, responding only when she feels like it, and even then, selectively. This unprofessional, dismissive attitude extends to interactions with both landlords and tenants, leaving everyone frustrated. The owner behaves very aggressively and rudely.Questionable Work Orders:I strongly suspect this company fabricates some of the work orders to pad their profits. For example, they once sent us a work order claiming the microwave was broken, irreparable, and needed replacement—with charges for the unit, labor, replacement, and disposal. Since we had similar suspicious work orders before, we decided to go and check it out ourselves, and once we checked, the microwave was in perfect working condition.Delayed and Error-Filled Statements:Monthly financial statements were always late by several months, and when they did arrive, they were filled with errors. It took multiple emails and constant follow-ups to get any response or updates about financial records.FINAL WARNING:This company is nothing but trouble. The 5-star reviews you see are highly suspicious. Their lack of professionalism, poor communication, neglect of duties, and shady practices make them the worst property management companies I’ve ever encountered. If you care about your property and peace of mind, avoid this business at all costs.* Please be aware that for some unknown reason, they recently changed the business name to The Dragonfly Property Management.

ha
Review №2

For some suspicious reason, they recently changed their name from Your Dream Real Estate to The Dragonfly Property Management, but nothing else has changed.AVOID them at all costs!Communication is terrible, with calls and emails ignored for weeks, and tenants are often left in the dark. The owner is super rude and unprofessional. I have never seen such a terrible service provider in my life. They’ve issued questionable work orders—once claiming a microwave was broken when it wasn’t—and charged for unnecessary repairs. Financial statements are always several months late, full of mistakes, and require constant follow-ups. This company is unreliable, shady, and more stress than they’re worth. Save yourself the headache and look elsewhere.

to
Review №3

Prime example of a bad property management company, 0 stars, do not recommend. Do not sign up at Your Dream Real Estate, . Our properties that were on the market for 6 months and in a terrible state. There was trash, roaches, floor was broken, smelled,here is update to your reply* Odor in home was caused by a faulty and unclean toilet why did you still lease in that state instead of billing us to fix?* why would you lease a home with stains in front of the house?* except for 1 year we always had to remind you about leases either before or after expiration* If i did not send an email to you we would have lost 100s of thousands, the statements always had errors, remember you tried to defraud us of $3340 even at the end ?* Till date you have not provided all keys and documents, where is tenant application doc? keys?others?* Unprofessional: We provided a 24hr notice via email, Last year you emailed you were in a meeting with an attorney. Your story has changed to having a medical emergency. Which was it?*We are immigrants. Being an immigrant/woman doesn’t give you permission to destroy peoples investments or manufacture lies to cover incompetence, We never once purchased any property with you. Posting my last name online is illegal .The personal relationship made it difficult to leave. We wish you best of luck please do better with the next owners.---prime example of a bad property management company, 0 stars, do not recommend. My advice for you is to not sign up at Your Dream Real Estate, you will do better self managing and you can easily find a good property manager for the same or better pricing . We visited 2 of our properties that were on the market for 6 months and they were both in a terrible state. There was trash, roaches, floor was broken, smelled, things didnt work, a complete eyesore even though we paid over normal price for cleaning. We stayed for 6 years because we were always told every year that things will change for better, but they got worse.Poorly Maintained Properties: Cleaning was never done accurately, even when issues are raised they aren’t property fixed. Overtime your house will deteriorate, ours didLaziness: There were lots of unaddressed complaints and incomplete repair works by Your Dream Real Estate contractorsOn average our properties stayed on market for maybe 7months, with several stories about why they weren’t getting leased, when other properties in the area are rentingNeda never sent a lease renewal unless you email her several times to renew the leases. If she is not promoted, leases would not be renewed. In our 6 years she only did this once without getting prompted.No monthly statements: We always had to email her multiple times to obtain statements, we mostly got them maybe once a year mostly around April. The statements are always filled with errors .Lack of Communication: No updates or followup, we always had to request for multiple listings or updates on anything. I obtained the same information from the tenants, they complained no one picks the phone or even sometimes take over 2 weeks to respondUnprofessional: She pretends not to see messages, decides what to reply to, whether to or when to either tenants and landlords. Overall there is a total lack of professionalism in Your Dream Real Estate. Bad customer service in general.During the 30 day notice window, she stopped property management, ignored tenants communications. After 30 days she has refused to hand over documentation, keys without any logical explanations. She actually signed termination documents over without providing tenant’s contact information. Flee from this company . She also doxed our information . RunI see a lot of recent suspicious 5 star reviews in the last month, one per day to avoid google detection they are easy to spot. Most reputable companies work hard to earn a fair review, adding fake reviews to increase ranking is just shady business practices.

Ka
Review №4

This property management company deserves a negative review. My property was vacant for months. When I came to Texas to check it out, I was appalled. Despite the property being vacant for months, it looked as if someone was still living there. See attached pictures. Vertical blinds to my patio were taken, as well as a tissue holder. Also, the locks were never changed on my property. My two year old keys still worked! And no, I did not get the deposit despite items being taken drom my property!

Al
Review №5

I have been thoroughly impressed with the exceptional service provided by Property Management (your dream real estate . From the very beginning, their professionalism and attention to detail have been evident. The team is incredibly responsive, addressing any concerns or issues promptly and efficiently.Their expertise in managing properties is unparalleled. They have consistently ensured that my property is well-maintained and that tenants are satisfied. The seamless communication and transparency they offer have made the entire process stress free and enjoyable.Highly recommend Them to anyone in need of reliable and top notch property management services.

Ke
Review №6

The absolute worst place my family and I have ever rented from. My wife and my six-year-old daughter experienced a horrific incident recently, being robbed at gunpoint, and her purse and credit cards were all taken, leading to us losing over 18k. Weve lived in this house for three years with excellent pay history the entire time; when we informed them of the incident and explained this incident to them and that we would be late but would have the rent paid before 30 days when the back issues the fraud return, Your Dream Real Estate told us not to worry. However, we received an email with an eviction notice on day 24 that informed us that we had three days to move. Please Be careful with this place; Neda will find ways to fund this place at any cost. I have never had to do a negative review before, but it is better to share this experience to promote awareness.

Ma
Review №7

I really admire the team behind Your Dream Real Estate. Ive been working with them for almost a year now and I have been really impressed. They know the ins and outs of property management well and they are not afraid to share that knowledge and expertise. Great follow through and very knowledgeable staff. You cant go wrong with a property management team like that!

Ja
Review №8

Went to view a home with the company just now and it appeared as if someone had just moved out of the home last night. There are stains literally everywhere. Walls. Carpet and cords hanging out of walls. The back yard looked as if it hadn’t been managed in years with overgrown weeds covering every inch of the space, as tall as a bar stool. Listing price $2250/Month. When I called the company their only response to me was we cleaned it after the last tenants 2 weeks ago and then persisted to tell me that they already have applications on it. If you have viewed this property at 4411 Koehler you would not wanna rent this home for $2K in this condition. This is the 4th home we have viewed with this company and tbh they were all not in appropriate shape for viewing. BE CAREFUL EVERYONE THIS COMPANY IS NOT REPUTABLE.

Ne
Review №9

Sid has been a great representative in Real Estate and has the experience to help his clients with all their real estate needs. It is always a pleasure to work with him and his clients because I am confident in his integrity and motivation. Thanks for being great at what you do Sid!

Tu
Review №10

If there is anything lower than 1 star. These people should never be trusted. All they do is rip tenants off thier security deposit. I know karma will catch up with you all soon.

Al
Review №11

The folks at Your Dream Real Estate are very helpful and worked with us to find our home. Please consider when looking for all your housing needs.

Al
Review №12

Neda was a great resource for me finding my dream home. She is very knowledgeable about real estate in Houston.

Am
Review №13

They answered all our questions about leasing and managing our property and we definitely will use them as soon as we move out of town.

Am
Review №14

I really like how easy managing my rentals have been and Im excited about buying more houses.

pa
Review №15

I found them to be very professional and friendly.I got lucky that I found them. They did everything in a right way. Very responsive and willing to work with you in a timely manner.

ma
Review №16

Very diligent and caring team of real estate professionals. Highly recommend A+

To
Review №17

Fully transparent, they will let you know of any issues and help to solving the problem. Truly care about their customers and want to help to make sure you getting the best service.

Si
Review №18

Great resource for real estate and property management

Information
16 Photos
18 Comments
3.4 Rating
  • Address:11211 Katy Fwy ste 500-11, Houston, TX 77079, United States
  • Site:https://yourdreamre.com/
  • Phone:+1 832-404-2033
Categories
  • Real estate rental agency
  • Real estate agency
  • Real estate agent
  • Property management company
Working hours
  • Monday:9 AM–6 PM
  • Tuesday:9 AM–6 PM
  • Wednesday:9 AM–6 PM
  • Thursday:9 AM–6 PM
  • Friday:9 AM–6 PM
  • Saturday:10 AM–12 PM
  • Sunday:Closed
From the business
  • Identifies as women-owned:Yes
Service options
  • Online appointments:Yes
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible seating:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Gender-neutral toilets:Yes
Crowd
  • LGBTQ+ friendly:Yes
  • Transgender safe space:Yes
Planning
  • Appointment required:Yes
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