Homewood Suites by Hilton Houston NW at Beltway 8

I recently had the pleasure of staying at this Homewood Suites, and I couldn’t be more impressed with the experience. From the moment I checked in, the staff went above and beyond to ensure my stay was comfortable and stress-free. Their warmth and professionalism set the tone for an excellent visit.The room was spacious, spotless, and thoughtfully designed with all the amenities I needed, including a fully equipped kitchenette. The bed was incredibly comfortable, and I appreciated the quiet atmosphere that allowed for a restful night’s sleep.The complimentary breakfast was a highlight—plenty of delicious options to start the day off right. I also loved the convenient location, making it easy to explore the area!Thank you for a wonderful stay!!!!

I recently had the pleasure of staying at Homewood Suites Houston NW and I was thoroughly impressed by the experience. From the moment I arrived, the staff was warm, welcoming, and eager to ensure my stay was comfortable. The suite itself was spacious, impeccably clean, and equipped with all the amenities I could need, including a full kitchen, which made it feel like a true home away from home.The breakfast each morning was a highlight—offering a great selection of fresh, delicious options to start the day. The breakfast tacos were amazing. I also appreciated the evening social with snacks and wine. The location was convenient, with easy to the beltway.Overall, Homewood Suites exceeded my expectations a true home away from home. I’ll definitely be staying here again and highly recommend it to anyone looking for a relaxing and enjoyable stay.

The customer service was AMAZING!!! The three front desk hosts I interacted with were all friendly and helpful.Buttttttt.....the cleanliness of some things in my room was the problem for me.The shower floor was DIRTY! And I spotted hair in different places in the bathroom and by the sink. There was a stain on one of the bath towels that made it seem like it was not clean. The wash rag for the dishes had so many stains on it. There wasnt any liquid dish detergent. They had a pot and pan but they were both big. One of the plates still had something on it. I felt everything was unclean at a certain point.

First, the room was great. It was nice and clean, beds were comfy, water heat up nicely, AC cold, heater hot, full size fridge is always nice.I intentionally picked this style hotel so I can do the dish with the dishwasher, however, it wasn’t working.Another thing that made me choose this over the others were the breakfast taco bars from the other review. Which are not there on this New Year morning. The breakfast was rather meh.If you don’t care much about those items, it’d be a much better experience but for me it was rather disappointing

This location was perfect for my stay. I had appointments to attend to and family to visit. I received great customer service from everyone. The room smelled fresh and was very clean. Thank you for a good stay away from home.

I stayed here for ten days, Janet the house keeping manager was very kind but some of her house keeping staff was not friendly one them almost hit me coming off the elevator.when I look her she just rolled her eyes at and the elevator door hit me,the toilet in my room had stains of old urine the seat was so bad it need to be replaced! I was told that it be replaced but never was,I ask for towels from the housekeeping guy and told that the towels were for the guests that was checking out and I had to go downstairs with one elevator working in the whole building the poor guy at the front was on crutches had give me towels. He and Devin offered to give me points for bad stay ,my husband was told he couldnt breakfast by a rude lady in staff, that most of the week I had she was not pleasant ,I clean my table on order eat breakfast when I was there. Over it is a pretty hotel but house keeping staff needs to be replaced or put on notice. My family came here for Christmas and a funeral

During the afternoon I experience approaching my hotel room and the door wasn’t properly closed. I’m not sure if house keeping or the front desk did not properly close door but it was one of them or someone other then the authorize person on the room. I was nervous and scared as I walked in the room. I had to look around to make sure no one was in there for my safety. As this resort in me having anxiety and stress of fear. Also as I looked around in the room. I noticed the three room keys I had on the lamp that’s by the sitting table/desk were missing. I had called the front desk, told the lady at the front desk that’s dangerous and what if I had electronics or important things in the room. The lady responded with she will let housekeeper know to make sure that doesn’t happen again. That is unacceptable, dangerous and shouldn’t have not happened. The front desk lady said she can give me new room keys and deactivated the ones that were taken from the room without permission. I then got off the phone with her and went down stairs. She gave the room keys back and they look like the same ones I had in the room that was taken. It doesn’t seem like I received new room keys and the old ones were deactivated. That is very weird/unacceptable to take room keys out a room that’s active in the system of use and without permission of person authorize on room. Housekeeping half way clean the room(they do not properly clean the room), they don’t replace supplies or things needed in the room. I called for a week to have housekeeping vacuum and mop the floors as I was staying at the hotel for around a month. They never vacuum or mop when I asked the whole time I stayed at the hotel. There were an accident stain on one of the bed sheets. The stain was noticeable. Instead of house keeping changing the sheets. They made the bed with the stain on the sheets. I had to take the sheets off the bed with hopes of them getting new sheets. Every time you tell them what you need from them, they do not do it. This resort in me leaving the hotel earlier than what I attended to. As I didn’t feel safe with the staff making unsafe choices not properly closing my room door, missing room keys and house keeping not cleaning properly and replacing used things.

This place is truly a gem. Soon as I walked in, I knew I made a great choice. Shawn was kind and professional and got me checked in quickly, and followed up to make sure all was well. Avi, the night auditor helped with additional info I needed later on, and although I didnt catch his name, the 7-3pm front desk agent was empathetic with my situation this afternoon. Those employees are the superstars of this location.

Cozy, well kept hotel. The staff was great and were accommodating to my needs. The breakfast was well prepared. Enjoyed my stay!

Staff was very professional. Rooms were clean. Easy and fast check in and out process. Kudos to the staff for creating outstanding experience

Rooms are clean, beds are comfortable, just wish there was a bath tub! But having a kitchen in room is nice!

Had a bad stay. As a Hilton Honors Gold member, was expecting the complementary water bottles in my room already. But, none were present.Hot water shower was at Luke warm to say the least.Breakfast was the usual and nothing hot & vegetarian was available.Just stayed briefly from 11:30 pm - 7:20 am next day. Overall, very disappointed with the stay after paying ~$200 per night

Ive never had bad service at a Hilton, but Im particularly impressed by this location and the warm, inviting, friendly staff. Enjoy! Wholly recommend.

Excellent location, the service from Laura, the housekeeping lady, was great and the hotel is fully renovated, I also visited the gym and everything is brand new, loved my stay there

The room door did not automatically close. Workers repaired the closet rod, but failed to close the door. We returned from dinner to find our room open. Bathroom has mold growing on the door and wall. Hallways needed a good vacuuming and shampoo. No room safe.

Our room was amazing, the location was very central to everything, and the staff was great!Will stay again soon!

Remember, they dont clean your room until you check out. Other than that, the hotel was clean and convenient. Houston traffic is not the hotels fault. Walking to distance to many grab and go spots.

Great service, Tony checked me in he was great, super helpful and knowledgeable. Rooms were cozy and most important clean. We’ll back!

Great hotel with kitchens that have full-sized refrigerators and their complimentary breakfast now has a breakfast taco bar!

I had a great stay! The room was spacious and comfortable, and the pool and yard area were beautifully decorated, creating a relaxing atmosphere. Breakfast was included each morning, which was a nice touch. Overall, it’s a solid choice for a couple of days, offering good value and amenities.

Room and hotel were great but my truck was stolen on the premises halfway through my stay. Hotel was very helpful and accommodating as much as they could be but just giving a heads up of the location.

Renovated hotel. Lobby nice but rooms no so much. For the price its a not worth it.

I’ve stayed at this location several times and for the most part it’s a nice hotel. The rooms come with stove top so you can cook. This is a huge plus, as it allows you to cook in and not spend tons of money on fast food. The breakfast is decent and the staff members are friendly. However the second shift Hispanic woman who works the front desk could care less about what is going on. If you bring something to her attention she says oh sorry to hear that, then just stares like now what do you want me to do. I checked into my room and it had not been cleaned properly. There was hair from a man shaving in the sink, on the counter and on the hand towels. I simply asked for the room to be cleaned so I would not have to change rooms. When I came back the room still had not been cleaned. I went to the front desk the same employee said she was not sure if it was cleaned or not. Then asked well do you have a man in the room with you. Ma’am if the hair was from me or a man that was with me. I wouldn’t be at the desk asking you why it was not cleaned. When I checked out of my stay today I left my Vera Bradley lunch box. I called a few moments ago to see if it was bought to the front desk or if it could be retrieved from the room. She told me oh they don’t keep things like that. I’m sorry but if a guest leaves something behind you would think they would hold on to it for a few days in case the guest comes back for it. It was some body wash or lotion I could see that being tossed. All in all it’s a decent hotel and the night shift girl with the reddish orange hair is AMAZING. She’s always so pleasant and helpful.

Horrific experience! This is a good hotel until something goes wrong. At that point, if you are expecting customer service or empathy you will wish you stayed anywhere else.My husband was attacked in the restroom of the lobby by another guest. We dont know if he was on drugs or just crazy but he kicked in the door of the stall my husband was sitting in. When my husband was able to get away from him he went to the desk, where the other guest continued to threaten my husband. No calls to the police, no de-escalation. It was almost like the workers are used to this type of thing.No one from management called to check on my husband despite requests for calls. The front office was apathetic along with corporate. This is not the kind of company we would support. I did receive an email 3 weeks later when I once again requested a response. My daughter stays at Hilton for water polo tournaments and we needed to know if she would be safe if she went alone-She would not be is the message we received.*this particular location has a contract with a door-to-door sales company; of which the aggressive guest is an employee of. Maybe this guy was a one off, but the apathy of the staff makes it seem like this is a common occurrence.

Pros: nice sized rooms with large fridge/freezer, stove, dishwasher, and microwave. Location was great for what we needed. Friendly staff. Not a very active stay, so hallways were quiet as well. Pool area is stunning and i imagine would be fantastic in warmer weather. Overall appearance of the hotel is really nice.Cons: lots of pet hair, several things (microwave, remote, some dishes, lamps, and bedside tables) not cleaned at all (dusty or crusted with leftover food). One light burned out, one flickered nonstop. First key didnt work, so was changed from 2nd to 1st floor at check in. Most of the treadmills in the gym didnt work, the tv didnt work for 4 days, walls are thin enough to hear neighbors phones getting notifications, and there was no hot water the duration of the stay.Nothing was so bad as to be a dealbreaker, just oversight/stuff happens kind of deal (at least to us).However-an employee who we had not seen or spoken with previously saw my husband (who to all appearances was just a man in a hoodie, not holding a key card or phone) standing outside our door and simply swiped his master key without asking or verifying that it was his room or someone agreed to let him in. My husband said they never exchanged a single word, he just saw an arm reach past him to unlock the door he happened to be standing by.While this was obviously fine in this situation (since it was his room, and if it hadnt been i also had the deadbolt locked so i still had to let him in), i do advise anyone travelling alone especially to remember to lock the WHOLE door.

I am very disappointed in my familys stay for the week of Thanksgiving. There were multiple issues throughout the stay, and you can tell that some of the staff did not care. I have been a dedicated Hilton honors member, and I have highly encouraged the brand, but this was a significantly disappointing stay.There was a soccer team or similar type of team that was staying at the hotel, and they were out of control. They were left unsupervised and ran crazy at various times at the hotel. They made noise at all times of the day, but the most problematic was the late nights playing in hallways until 2 and 3 am. The manager attempted to say stuff to the kids, but we felt nothing was done.We had multiple issues with house cleaning not addressing the rooms needs with cleaning and restocking. When i would go down to handle it, the person made me feel like i was dumb and i was a bother to them.Our room has some outlet issues, including our dishwasher was inoperable.Overall, the vibe given by the staff was not the same as other stays but also from my many trips to the Houston area.I hope this is not the new vision of the Hilton and that this was just a lousy-luck-type deal.

Check-in was a breeze Truong is a fantastic host. After a long day of travel they made everything easy.

The hotel is fine, but a handful of things I would change are as follows:1. The breakfast was fairly sad. If you dont get there right when they put stuff out, you might not get what you want. If you come 30 to 60 minutes before the end of breakfast, you will be lucky to get anything as they dont restock things they run out of.2. Apparently, there are capet beetles here. I had no idea what that was, but when I found some, I thought they were bed bugs, and I freaked out until I Google image searched them. Thankfully, they were not bed bugs.3. Our shower and kitchen sink hot water did not really work. In order to wash baby bottles or give the baby a bath, I had to boil water to add to the luke warmish water that came out of the tap.4. Our room was clearly not cleaned. There was food left in the cupboards, hair on the floor in the bathroom, and a few other gross things we found from our little one crawling around.(Not a huge deal but worthy of a mention)5. We have always been treated well, being diamond members at other establishments, but no one thanked us for being diamond members here. We asked for a couple of extra blankets as there are 6 of us in our family and like different temperatures and were told they didnt have extra blankets. Everyone could only have 1. They did eventually bring one extra blanket.6. The pool is not heated. Maybe I am just used to other places I stay at, but this pool was freezing cold!All in all, the staff was friendly and kind. It just isnt the Hilton experience we are used to. We travel a ton for my husbands cancer treatments and have stayed in many different places, so Hilton is usually our go-to.

We stayed here for new year holiday for 5 nights….I can only say that it was amazing. As a family of 5 the room was incredible..clean and very spacious..breakfast was included and each day it was different. The food was amazing. The staff is amazing and very friendly. I would definitely recommend this hotel and we are definitely coming back to this hotel when we will be back visiting Houston

This was by far one of the best hotel stays weve had in a long time. From check in to check out we were very pleased. Ms Carla was very helpful and kind during our check in. Not sure what the young lady who checked us out name is but she was awesome also. The rooms were clean, breakfast was good. I liked that there were towels by pool to use instead of towels from room. I was greatly appreciative of the fact they allowed us to let our kids swim in pool a little more after check out. We were just taking the kids out for a hotel stay with a pool and now we have a go to only 45 mins away.

We booked a room an come to find out the a/c does not work. We request help and the front desk tell us nobody works on the weekends but they will get us fans. We waited patiently for 24 hours for fans or a fix, we get neither. We are told they would switch our room, of course; come back to the front desk after a days work, no room change. PLEASE DO NOT WASTE YOUR TIME TO STAY HERE AND THEY DO NOT WASTE THERE TIME TO HELP YOU

GM and staff was great to work with while booking corporate travel and accomodating last minute changes!

Rooms were clean, newer. Cute pool area. Breakfast was decent, nothing fancy, and gets old after having it more than 2 days in a row, though. Where my complaints were are communication... I feel like we had to go round and round with different people when all that had to be done is to have their management talk or relay the message that was told/discussed with us. Didnt have any major problems though, we asked to move down to the 1st floor for our 2nd week of our stay, and they did that for us, that room did not cool down properly but our 1st room was nice and cool 😎. Overall, good stay!

Great as always! Segun and Devin were amazing upon check-In, breakfast was great. They have a nice spacious fitness center. Will return!

It’s a bummer our sheets were dirty and stained. There were also red strands of hair in the shower (I have black hair) Otherwise the room from a glance looked and felt clean. Staff were nice and attended to us right away.

This is a great hotel to stay at and the staff is very friendly. It could use security at the facility to keep non key access doors closed

I like this location a lot and I’ve stayed here multiple times when I come to visit relatives. Always nice and clean and cozy. Breakfast is always good. One issue: this last time Chrismas 2023 and New Years 2024 these was this weird aggressive little homeless dude that kept hanging around the hotel and sleeping in common areas on couches. Bro got aggressive with me because I said I don’t have money for him. Had to show him I had something nasty for him so he would go away. I don’t feel like wrestling with someone who will give me scabies. Make sure you’re packin.

Me and my family were staying at this hotel for about a month or 2 and I just want to say every employee from the front desk were great! Not only do they make you feel welcome at this property but they are very attentive to every need/want.Thank you, Jessica, Robert, and Karla for being so awesome!!! I will definitely be back for a getaway. 🩵

The hotel is very nice, rooms are clean and well appointed with great amenities. Nice pool and workout area. The truly outstanding feature of this hotel is its staff. Everyone, from the Front Desk to Maintenance, and Housekeeping staff members were just wonderful! I have to say though, that Ellis, at the Front Desk is an Angel! I had to put my tenants from my rental house up at this hotel while renovations were being done on the property. One of my tenants experienced a mental health crisis on the day of checkout and wouldn’t open the door for us to load her things in the car. I had no idea what to do. Ellis handled this situation with professionalism, ease, and most of all kindness and compassion. He explained that he had previously had a good friend with a mental illness and that he totally understood and that I shouldn’t worry. He went over and above to help handle this and I will never forget his kindness.

Very friendly helpful staff. Excellent housekeeping throughout the whole hotel that I saw. (Been a long time since been able to say that) those employees need a bonus for outstanding job. Nice large spacious rooms. Will be making my next stay here when we have another volleyball tournament again!

We were staying at the hotel with a sports team and the power went out due to the storms in the area. Robert the manager went above and beyond to help people get into their rooms even without electricity. Our entire stay, the staff there was very attentive to everyones requests and super friendly. The hotel was clean and our group had a cookout on the patio which was so fun. We have already booked another reservation at this hotel and this will be our preferred place when in Houston.

We found fresh looking blood stains on one of the beds. It was on the pillowcase and sheets. We also found loose hair in the bathroom floor. The hallways were stuffy & had a strange smell. We also saw a roach in the hallway first thing upon arrival. Because of this, we did not feel like the hotel was adequately cleaned. The room also never cooled off to a comfortable temperature while we were there. This made trying to sleep in an extremely warm room very difficult.

There is a constant smell of marijuana in the hotel. The room we stayed in was very dirty. We had to keep our socks on and after some hours the socks were black at the bottom. The room had a bad smell to it. And the also have roaches. We tried to go wash once and all the washers had some clothes in them. And the washers and dryers were very dirty. I would not recommend a family to stay there. The water pressure from the shower is very low. The bed sheets are stained with some holes in them.

This hotel was in the perfect spot for a Thanksgiving visit with family. The breakfast was decent quality and the staff was very nice. Our room was clean and everything was in good shape. The pool is nice too but not heated. However, basic wifi was a little slow and the outside amenities need better maintenance.

Decent hotel for location, tends to be pricier than some others in general area but we stay here often because it’s so close to family in a nearby neighborhood.During our thanksgiving 2022 stay - the water pressure and temperature were very poor (very lukewarm, barely any water pressure) which was a bit disappointing, since we also pick this one since it’s a much newer building.There was a noticeably stained chair in the room that should have been cleaned better, or replaced. We didn’t have much down time in the room this time, so it didn’t matter much, but it did make us question how well the rest of the room was cleaned.

Great location, friendly and professional staff, and amenities. My only issue was the pet and human hair on the carpets and throughout the room: bathroom, closet, sink, and tub. I recommend the hotel use vacuums with more potent suction.

Above average place for business or pleasure travel. Clean and comfortable.

The Front Desk staff were Great but the housekeeping department was beyond terrible. Throughout the stay, I continued to find evidence that our room had not been cleaned and that not only did the bed sheets not fit the bed, at the end of our stay, I discovered those sheets had not been washed before we arrived. Also, I reserved this room using Hiltons website and had to choose 2 adults & 2 kids; so, logic should tell housekeeping that at least 4 sets of towels & 4 sets of kitchen items such dishes & glasses are needed but I guess logic doesnt apply, there were only 2 sets of towels, no bathroom floor towel, no sheets for the sofa bed, & not enough dishes/cups for 4 people. I cannot explain just how bad the housekeeping is at this hotel. I would never recommend this hotel to anyone and would never even consider staying here again. Its too bad the front desk staff that tried to help us couldnt work for a compotent management team because they deserve better.

Mr. Authorlee was fantastic to work with, We arrived at the completely wrong hotel and were tired and frustrated. Our budget was smaller than rooms available, but Mr. Authorlee saw our fatigue and set us up in a beautiful room and was very kind and fair with us!! Saved the day that was otherwise very stressful for us (we were in town for a loved ones funeral and had traveled all night) Wonderful treatment and experience :) Thanks Robert

I’ve stayed here twice and this time I was disappointed. I was I my staying two night but after the first night I had to change rooms due to not being able to shower. I was given an upgraded room however which was nice an unexpected. The only concern I have is staining on some of the furniture that needs to be addressed. I really like the Hilton Brand of Hotels and plan on coming back because the staff here is exceptional.

We stayed a whole week here and Im so glad we chose this hotel. The staff were friendly and attentive. The room was a great size and the hotel was very quiet in a quiet neighborhood. Having free breakfast was a big plus.

Worst Homewood Suites Experience one of the worst Hilton Properties.The staff was nice but failed to please many times. 3 days with no waffle batter, soupy oatmeal with no toppings, no tea bags, same eggs 3 days in a row, and lots of other missing breakfast items - worst Hilton Breakfast ever!Out of towels, very late room service,....Positives are nice rooms and OK location. Negatives dont make up for the positives.If you want a good experience dont go here.

This hotel really made me feel like it was my own apartment. the facility was clean, the room was clean, clean sheets, clean towels. The pool stayed opened late (loved that) the staff was very friendly. The entire staff! I know they was ready for me to leave when I did lol😂 I was one of those aggravating guests. Only because I stayed there for almost 2 weeks due to hurricane Ida. They were able to house my family and I. The breakfast was good and I absolutely loved the Evening Happy Hour thing they did. sucks it was only Monday-Wednesday, but overall it was the best hotel I’ve ever stayed in. Thank you all for making us feel welcomed. This was the 4th hotel we had stayed in since evacuating and the best! Will definitely be back in the near future, my heart is now set on moving out there ❤️

Love pet friendly hotels and this is one of them. Cant leave home with out My Little Girl. Spacious rooms and the room is equipped with all you need. Quiet place to get away and relax (even when there is a soccer squad of teenager boys with family running amuck). Warm breakfast is free and so is wifi. I would recommend staying here and plan to do so again.

Stayed 5 nights for a trip. Beautiful and comfortable room with small kitchenette and lots of room to work and relax. Pool is warm, if not as clean as would be preferred. Ok breakfast choices, better social hour choices. The best thing is the staff. Housekeeping can come very late but they do a great job. Every single person is so warm and eager to help. Special recognition for Ari and Delano but everyone made us feel like family. I would have expected to pay much higher than this rate.

The front desk staff was amazing! The GM made sure everything around his property was up to par!!! Beds are super comfy, the hotel was SUPER CLEAN! And spacious!!Housekeeping deserves to be recognized too!!! They truly made it worth staying , we will definitely stay here again!!! Great area, clean hotel!!!

Hotel staff are friendly. The full size refrigerator is great. Rooms are clean but a little small. Breakfast is sparse without much variety and the ice machine is only on the first floor. Overall it is a good hotel.

Disappointed that the managers social is just Wednesday nights. Removes one reason why liked staying there. Room was fine but noisy (not the hotels fault). Breakfast was not very good pretty limited selection.

Many things to say about this location. Mostly bad. We stayed here for 3 weeks, so I feel more than qualified to make this review. This whole staff needs a SERIOUS training in hospitality and sanitation. Cleanliness was never up to standards. Coming to breakfast in the morning to see the dining room was dirty from afternoon meal. Dishes and silverware had to be picked through to find clean ones. The pool was constantly dirty with trash and I had to personally request that the algae be cleaned so that my son and I could swim. The housekeeping staff was awful. When I would request they would not show. When I would ask for privacy they would walk in. I have a 3yo and when I asked that the floor be vacuumed from inevitable crumbs, they were dumped outside my door. Two washers & two dryers on site. One washer is broken. One dryer is broken. In the 3 weeks of my stay I was able to do laundry 1 time. And a little side sting the one dryer available cost more money than the other machines. Many more things but it just seems petty at this point. Honestly, the only good things about this hotel are the free breakfast and afternoon snack. 4 of the staff members were friendly. Everyone else... like I said NEED A SERIOUS TRAINING IN HOSPITALITY. For a quick business trip I’d say it’s okay. You hear everything from every other room so for a personal trip or trying to relax, most definitely not. I’ll always stick with Hilton and that’s why there are two stars, but this management and staff need serious help and fast.

Ive stayed in most hotels in NW Houston and Homewood ranks as one of the best. The rooms are spacious, beds comfortable, and the room layout makes sense.I removed one star from rooms due to low water pressure in the shower. I would stay here again.

The rooms were large and comfortable. Great location with a few food options across the street and several more within a couple of miles.

Very pleasant stay in this new hotel. Had 2 connecting rooms with worked out perfectly for our family. Great staff, always eager to help guests. Didnt make it in time for breakfast, so will have to try that next time. Will stay again.

The Staff is Outstandingly hardworking, friendly and respectful (a rare combination indeed)!Rooms are spacious and well equipped. The kitchens have a mini cooktop, full size fridge and dishwasher. Loved the massive shower and the Crabtree and Evelyn toiletries. Hot breakfast served daily.

Love the room and it’s a good location. It has a great outdoor area complete with a pool, patio furniture, grills, etc. Unfortunately the locals have discovered it and show up with fry daddy’s, crock pots, coolers, oversized pool floats and camp out at the pool all day. We waited for a family of 50 to leave and after 4 hours, had to give up because the amount of people in the pool was dangerous. We saw one boy that was drowning and had to be rescued.You can access the outdoor area from the parking lot without a card key which makes it easy for anyone and everyone to take over the public parts of the hotel. It’s a nice set up so I understand why it would be worth it to rent one room and throw a party. The hotel management needs to figure out a way to better manage these scenarios.

I was at Homewood Suites from March 4, 2021 - May 10, 2021. The hotel was full, and virtually everyone was there because of home damage sustained from Ice Storm Uri. It was a stressful time for a lot of us. The staff was friendly, helpful and sympathetic. I know that at least one of them worked incredibly long hours, and that individual was always cheerful. I did not want to have to stay in a hotel, but my stay was pleasant, and even enjoyable. A HUGE plus for me was being able to have my little dogs with me. One of the staff referred to them as my babies and that was absolutely correct! I would definitely stay here again.

Perfect for families. Pretty good breakfast options. Complimentary dinner is just ok but it’s free! Would be even better if they provided vegan options but I won’t knock them for having limited free choices. Rooms are awesome. Very nice pool area. Nice fitness area. Pet friendly too. It’s great. There’s a Donut shop, Chinese restaurant, Taco place, and Italian right across the street if you need something different than what the hotel provides.

My room on first floor had a leak so they relocated to second floor, which was not a problem at all just an i convenience since room was farther away from gym and entrance. Breakfast and room were top notch, no complaints there. Cleaning service was lacking but not a big deal for me since I stay clean and tidy on my own. The gym and pool were very nice as well as the staff, extremely friendly and accommodating.

Our stay was great! The staff was so accommodating. Specifically, Jemelle and Alex were so hospitable to our group (and it was a LOT of us!). They ensured that everything was smooth from check in to check out. The next time Im in Houston, this is where Ill be staying! Thanks to the team for being so welcoming!

I really enjoyed my stay here at Homewood Suites. Although not much of a hot breakfast, there are many fast food places around to choose from. Robert is a great employee, and he aims to meet your Hilton Stay needs. Great parking and quiet. Also there is a fireplace on the patio by the pool, for cold nights. I liked that! Great channels on the TV!

The hotel is not being cleaned. Visible trash on floors throughout hotel. Trash cans overflowing outside the front doors. Housekeeping not wearing masks as required. Elevators have fingerprints all over the controls. The place is not following procedures for safety during this pandemic. It is not safe and I cannot recommend. I travel a lot and the cleanliness is one of the worst I have seen.

Im constantly having to travel in Houston and I must say hands down this place is definitely one of the best hotels in Houston area, breakfast, dinner, clean room, kitchenette, clean spacious rooms and bathrooms...5 stars. I give a shout out to Karla, Robert and Jessica for the A+ Customer Service experience!!

The staff is always helpful. The price point is perfect for what they offer. They are kind. The hotel is clean and smells awesome.If pricing ever goes up, I would hope they would improve their meals a bit. However for their pricing now the meals are just right. Although I do wish there were more bacon and omlets without ham. Lol Their chili is great and beer is cold. :)

Was never told they had no cable. Called once in the room and was told they couldnt do anything cause the manager wasnt there. The next morning noticed there wasnt tv anywhere in the hotel lobby or main seating area to eat. Didnt offer any discount knowing they didnt have cable or internet and then charged us $75 more a day later with no explanation. Also bathroom and room smelled like mold due to bathroom showers didnt drain properly and water collected on floors away from drain. Shower and bathroom floors all the same height with drains on the floor btw. No one even offered an apology for lack of services just kind of gave us it is what it is attitude.

Currently staying here and it has been bad. Room hasnt been cleaned in 2 days working on a 3rd day of not being cleaned. Seemed more interested in the event they had than the guests. Used coffee filter was left in the coffee maker. Make sure you get to breakfast early. Everything was gone when there still was an hour left of breakfast. Nothing was ever replenished. General Manager was present but never spoke to guests just the artist the event was for. Front Desk doesnt appear to have proper training. Lots of punch list items that still need to be done for a new hotel. Hotel doesnt appear to have been ready to open. These issues are not because it is a new hotel this is a poor management issue. If I could give 0 stars I would have.

Its ashame the two women at the front desk (day/night) dont know the meaning of hospitality.When we first arrived there was no one there to greet us at the front desk, nor when we stopped by for some snacks, nor when we came down to check out.The visit was completely ruined by their incredible inability to be pleasant, welcoming, or courteous.The little interaction with the front desk staff was cold and uncomfortable. With all the choices one has now a days it all comes down to how youre treated.This place is fairly new, too bad theyre giving it a bad reputation. Sure the place is nice but it takes more than that.

It was fine. The usual poor mattress, but the place was clean. The included hot and cold breakfast was also just ok.

It wasnt what I expected. I thought the service would be alot better. The free breakfast was okay the eggs tasted rubbery and watery. Sunday morning. There was a long wait for them to make more food because there wasnt enough but Monday morning was better...we found old used towels under the pull out bed and found a few roaches the night before check out. I dishes they provided in the room were not properly cleaned. I would not reccomend this place or go back

Great place to stay! We lived here for 2.5 months while looking for a house & loved this place. The staff were so polite, the food was good, and you just could not beat the access to the beltway. What made our stay special were the people that worked there...

This was the worst customer service experience Ive ever had.There were constant failures all around.  The hotel did not have the room type that I reserved and just changed my reservation without even informing me.  When I went to check in on the app and noticed this, I tried to go to the front desk to check in to resolve the problem.  There was nobody working the front desk when I arrived.  I (and other guests) waited at least 30 minutes for someone to show up to help.  Nobody did.  I called Hiltons customer support number while I was waiting at the front desk and was put on hold after I spoke to someone.  They dropped my call after another 15 minute hold.  I had things to do, so I left.  While in my car, I called back and spoke to someone to explain the issue, and was put on hold again for 30 minutes.  I hung up and dialed again, hoping to get ahold of someone who can help.  I told the next person I talked to that I wanted to transfer to a different hotel with a similar room. She said since I had passed my cancellation period...blah blah blah. I told her that I need to speak to her supervisor. She said the supervisor wont talk until he/she speaks to the hotel that had my original reservation...of which nobody is currently working at. I explained this to the person, and she said she would relay that message. I was put on hold again and again was hung up on during the hold. At that point, I just gave up and checked into the hotel with my original reservation, as someone finally showed up to help. Our room was a suite.  I reserved a room with a separate bedroom as I have two small children.  The A/C did not work well and the fan didnt work at all. I barely got any sleep that night.  I cancelled our reservation for the second night and checked into an Embassy suites...and that wasnt the end of our issues as they put us in a room with a broken A/C at first. We also forgot an item in the room after we checked out and I tried calling the hotel for 20 minutes, and no answer.Ive never had this kind of issue with any company, where every where I turned, nobody could seem to help at all.  It was just disappointment after disappointment....failure after failure.  I dont know why Id ever consider staying at a hilton own property again.  They truly dont care about their customers.

I was very disappointed with my stay at this hotel. I had a room that had fleas in it and as a result, I have flea bites on almost every part of my body. Although, they me moved me right away once they became aware of it, I should not have to deal with that especially since I am a person who does not own a pet. No one from the hotel reached out to me to check to see if the 2nd room was to my liking after the fact.

Arrived after check in around 3:15 and room was not ready. Was told to wait in lobby along with a few other guest. Waited about 25 minutes as we needed to get dressed and head to a gathering. We ended up canceling the reservation and leaving at which point later I checked my honors account and it listed my cancelation as a late cancelation! Tried calling the entire weekend and no one literally answered the HOTEL PHONE. Made a complaint with customer service and was told someone from the hotel would contact me, no one has and it has been 6 days! I understand the short staff issue, but from a hospitality standpoint a discount should have been offered at check in. Absolutely management should have reached out after the complaint.

Nice hotel, relatively new. it wont be long before it is run down. the clientele was just absolutely trashing it and was thinking twice about it. The bec ws comfortable, the rooms were terrific size, and the linens and towels were all good. The breakfast had alot of things but none were good and the one poor woman managing it could not keep up with all the people trashing it.

Clean and quiet we stayed a Tues and Wednesday night. Each night they served all you can eat pizza or salad and free draft beer from 5 to 7. Great location

When I arrived the front desk was unmanned. There was a sign up saying theyd be back shortly. So, I took some time to take pictures for Google Maps. When I got back a long line of people had formed and I had to wait over 20 minutes to get a physical key to my room since the digital key was never sent to my phone. To make matters even worse the physical keys didnt work! After TWO hours of arriving at the hotel and the ONE staff member onsite trying to helpas much as he could, we were never able to make my keys work and was assigned to another room in a less desirable area. And even that room had dirty glasses in the cabinet and a dishwasher with dirty dishes that housekeeping had not cleaned and put away. I have stayed at other Homewood Suites in the past without issue. Even though this is a newer property it is by far the worst experience Ive ever had at any hotel. Most of theyre pool signage was not even posted properly and just laying randomly around the area. It still boggles my mind that there was only one staff member on premises at 3pm on a Saturday and Sunday for many reasons not to mention security.. There are plenty of other hotel choices in the area, so Id choose somewhere else until this place gets up to Hilton standards.

This is a new hotel thats only been opened for a couple of months. Everything is fresh and clean. The rooms are big and comfortable. The bath towels are soft and the water pressure is strong. Free breakfast and daily happy hours!

I checked in Monday. I found that the garbage cans weren’t emptied and there was a dirty towel left on the floor. On Tuesday, I came back to the room from work at 6:00 pm and my room hadn’t been cleaned. Went to the front desk and was told the housekeepers left for the day.Tuesday my room was cleaned and garbage was taken out. On Sunday I left for the day and returned around 4:00 pm. When I returned, my room was not cleaned so I grabbed towels from the housekeeper cart in the hallway. I remembered seeing a bag of tortilla chips on top of the cart but didn’t think about it. Later that night I went in the fridge to get salsa and have chips. I realized that those were my chips on the housekeepers cart. She also stole a full jar of peanuts a vitamin water and a bag of popcorn. This is the worst hotel experience I have ever had! Thank you to the housekeeper for room 206 on 3/17/19.

Just an overall great stay expected less and got more cool beans to me!

Clean room, comfy bed, and great service. Everything was sanitized and we felt very safe when we was there.The hotel also dog friendly which absolutely recommend for all family who has pet.

This was a brand new hotel. Very few guests until the tv grand opening filming with the artist whose pictures decorate the hotel. No bed made or fresh towels on day one. Day two the coffee machine in the breakfast are did not work. Plates and utensils were running low even though the hotel was not sokd out. We called to have the room cleaned and were told no full service after 12:30. On day three they knocked and asked if we needed service. This is the first time ever a Hilton hotel has not provided top service. With it being a new hotel I expected some issues but not getting towels or the room serviced was not one of them. It appeared they had no idea which rooms were occupied and which ones were not.

Upon checking in the lady at the front desk was not professional and did not greet the guest upon checking in. Her checkin process was not of Hilton standards. The room sheets was smelly with a odor as if they didn’t washed them or kept the same sheets on from the previous guest. The room is very dusty. AC is very loud.

If I could rate it 2.8 I would, it was nice hotel and the staff seem nice, but our room door didnt shut correctly, you had to ghetto rig the door in order to close and it lock. Which I later found out after calling the front desk to inform them of the concern, I was informed nobody could assist me or look at the door, I was told it will be ok and they do floor checks periodically which I never witnessed while I stayed there for a couple days.The pullout couch had a sheet cover on the mat, but it was dirty and had food crumbs on it. Apparently when I checked in the had my name incorrect so I was unable to log in to the wifi.

We stopped in for the night. Great front desk, great breakfast and our dog was so kindly accommodated. Happy here!!!

Dirty rooms. Complained after the first night of the stay. Ants in the bathroom sink, old towels left in the bathroom, hair all over the floor. The toilet and shower have obviously not been cleaned in a while. There were black streaks in the toilet bowl, mold around the base of the shower.Told the front desk staff on 5/14 my issue and room number, came back that afternoon and nothing had been touched.

Stayed more than 3 months at this location. Staff fulfilled all my requests.Special thanks go to Jane (Sales Manager) and Erika (She had my breakfast ready to go) very kind.I’ll definitely stay here again.

I chose this Hotel for our Annual Ladies Retreat. Beautiful Rooms nice patio with a fire pit and grill. pool are wonderful Friendly staff From the moment I arrived I was greeted so warmly by the front desk staff who checked me in They were professional and very accomdating Chris the overnight manger was pleasant and immediately took care of issue for a couple of our Ladies who needed to be moved to a room closer to an elevator because of health issues Special mention to these staff workers who went above and beyond the call of duty to make our stay a Great success Christian. (Banquet manager) Nicole (House keeping manager) Excellent JobEthan. Who helped our tech guy with a vital piece of equipment needed at the last minute came through with flying colors with super great attitude. Dillon (great service) And the other staff members who assisted us in anyway Thank you so much !!Last but not least Terrolyn Mitchell (Sales Manager) Who came in on her off day to help serve us personally for our banquet. I and all of the Ladies were very pleased. with our stay !!!!rooms are beautiful

I really loved this hotel the customer service was really amazing.A really amazing employee was Marilyn was so sweet and gave me free Drink and icecream because they didnt have change. The only complaint is there was a bug in our bathroom and the pull out bead had lots of crumbs and chips But overall still really nice.

This was a very classy clean Hotel. The staff were very accommodating especially Robert the manager. I had a very great experience and will definitely come back!

Lovely rooms, such a comfortable atmosphere. The complimentary breakfast had a great variety of foods, from waffles to breakfast sausage to cereal/yogurt. The sitting area outside of the breakfast lobby is gorgeous! Most relaxing stay we’ve had in Houston is a long time!

Not a great place, employees are not attentive to your needs. My employer has a contact with Hilton hotels and they blink this hotel when in Houston, Ive had several issues with plumbing, cleanliness and lack of service; they take your complaints and do absolutely nothing to remedy your concerns/problems. My employer is now coming around to switching me to a different hotel. They serve meals from 5 to 7 (nothing fancy) with sodas, wine and beer; at no cost.....that is a plus. Happy travels.

So we evacuated for Hurricane Ida to this Homewood Suites. I specifically reserved this place due to the circumstances and the amount of people we had with us so we drove an extra 1.5 hrs. just to get there. I reserved a double queen suite in which the room is separated and when we got there we learned we would be stuck in a studio room. The woman at the front desk although kept her cool told me there was nothing she could do for me and we would be stuck with the room we were given even after I had the itinerary to show her proof of registration. Lets just say it was a rough few days with the amount of people we had. Its my belief they overbooked and stuck us where they could.

I am sure it is a lovely hotel but sadly I will not find that out seeing as we were charged a no show fee and in order to get our room we would have to pay an additional $99 even though we called several hours before to let them know we would be late because we had travel difficulties that set us back. The night attendant was completely unwilling and uncaring in the situation. We left once I realized my tempter was going to become an issue due to the late hour and situation. Do not recommend this hotel due to poor communication between staff and uncaring customer service*****UPDATE*****Called Saturday Nov 10th and was told that it was not charged, that it was just a pending authorization and would drop off. Manager was fairly empathic with the situation and did apologize for the lack of communication between the staff.We were without a signal during our cruise so we checked the following Saturday, the 17th, when we were back in Galveston and we were in fact charged for the room despite being told we werent. Called the hotel and told no management on duty and told to call back on Monday the 19th. We called on Monday, management. ot in office so a message was left and has not been returned since. We will be in contact with regional managment.

Thank you Robert and Alan for a pleasant stay. thanks for taking care of me and my family during our time of need when the pipes bursted in our home doing the freeze. we truly appreciate the kindness and the friendly service you provided. we didnt want to leave but we had to return back to your home. You guys are the best thank you once again.

Nice spacious rooms ,clean,nice staff. The room had a kitchenette with full size refrigerator,cook top,sink,and dishwasher. The pool was nice and clean.

Rooms were larger than expected. Clean with great service. Close to CFISD Natatorium of attending events there, close to restaurants. Only negative was a little noisy.

The staff is very nice. The social on Monday-wednesday is legit. Free food and beer for 2 hours. The rooms are very clean and nicely decorated. Would highly recommend.

Great Value! Friendly Staff. Great customer service. Clean rooms. Easy access to Beltway 8. Plenty of parking spots. Amazing Breakfast Bar. Also an amazing Happy Hour in the evening! A must stay!

I had an excellent stay at this location, the front desk staff was awesome!!! Shea was able to fix the issue with my reservation without additional charge. Nicole and Ekiya were so prompt with any issue that i had and also very resourceful for helping me find things around Houston. I would stay here again.

I stayed one night . Very clean . The clerks were nice . The bed was comfy and soft ! Hotel is in a nice welcoming area . Family stay or personal stay you want regret it . I’ll be back !

Terrible, terrible young staff with stuffy attitudes. Ive been here less than 24hrs and second time no on is at the front desk to help people. No on answers the phones either. Im aware this is the technology age, however is decent human interaction at a place Im spending my money too much to ask? This experience is too common at this point. Its cray.

Great rooms and just amazing staff. Cant say enough about how friendly and genuinely happy and helpful they are. Amenities are nice and the overall design is very nice

After a horrible experience with our first hotel. The staff were friendly and very accommodating to our needs. Thank y’all for an clean amazing stay.

Location is convenient for traveling. There were a few ants in the bathroom, and a few gnats. But, its the season for them.

Every time I return the attention is unmatched, that the staff remembers me, even when the stay times are one week and spaced out in time, speaks highly of the attention of the staff that strives to remember their guests, and the perfect facilities not only for traveling alone, but also for traveling as a family.

Pros: big rooms, modern decor, spacious showerCons: hot complimentary breakfast was so bad that it was not even edible, mattress was uncomfortable, comforter was too hot, no room service

The breakfast on Monday morning was way below expectations. Im a diamond elite member and I havent seen a breakfast this bad in any hiltons I have stayed. Warm milk, overcooked bacon, cold eggs, almost out of everything. Pretty bad.

Friendly service and comfortable rooms

They make you feel like home

Tv did not work first day off stay in entire complex. Room was good and very quiet during the two nights I stayed.

Pretty much sold out early, clean, uptempo, central to many attractions, guard in the parking lot at night is praise worthy!!!!

New Hotel (opened 2018) and nicely appointed. Staff are still learning the ropes. In time, it will be a good hotel. For now, be prepared for some hicups.

Cockroach alert!!! Terrified of them and found a big one creeping up on the TV. Front desk didnt answer the call around 11:30pm. The room certainly dont look sanitized, even though things like the TV remote are wrapped in plastic (with fingerprints on it). Sheets were crumpled even upon checking in first, but the cockroach was the worst. Waiting to check out now.

We checked in @ 1 oclock today....put a do not disturb on our door and when we returned 5 hours later the room was cleared out and all of our stuff was stolen...every last item. Front desk refused to help or give me the manager number. My mother worked hard to for all of her stuff for it all to be stolen. Very disheartening to pay $130.00 a night for your stuff to be stolen

Auriel is the greatest , she made our stay so pleasant and made us feel so welcome. Thank you. She was helpful with future reservations. And your coffee is the best.

Thank you for your great hospitality! Only comment keep fresh coffee and water out for guests all day. Clean and quiet hotel with great service and friendly staff!

This hotel didnt just make us happy they went over and beyond to make us comfortable and happy everyone is friendly and calm the kicker is theg have Shiner and Milletite on tap and they serve dinner mon-wed I cannot tell you how amazing it is to stay here its clean friendly and there is another around..... Me my husband and daughter were happy right Jeremiah

We stayed at this hotel for a soccer tournament. Great amenities at a great price! Spacious rooms for our families. We had a great time!

Beautiful rooms. Very comfortable. Competitive room rates. Good breakfast. Nice swimming pool. Good service at Front Desk.

Multiple stays at this hotel and the last 2 times Ive had rooms were tables still had sticky residue on them and the bathroom is not clean.

Comfy hotel with a convenient breakfast.

Good vibes clean and free breakfast

Stay here somewhat frequently. Predictable. Clean. Reasonable price. Friendly staff. Consistently good experience.

Breakfast food was not good. Usually the food is okay. Hotel looks new. Room was very clean. Staff was very friendly.

My family and I had a pleasant stay at this hotel and its a great location its near shops and is near highways and I love how it sound proof If I need to find a hotel this will be it

Had a grate stay here grate coustemer services grate hospitality love that there was a kitchen where I could cook for my family and a store right across the street to buy what I needed to cook for them 😀

The hot breakfast was cold both mornings. The food would have been good if it was hot.

One of thee best hotels I have stayed in, in a while! Nothing fancy, just great rooms and great service!!

Love the rooms..Everything was fresh and clean...Jus wasnt aware that i wouldnt receive my $25 dollars back after we check out..

Slow and understaffed. Front desk was helpful despite not having room ready in the evening, 4 hours after available check in time. Front desk helped as best as possible.

There was a noice complain for my room because my TV was to loud and instead if calling or coming to our room an officer was sent. Very unprofessional

The environment was really clean. The staff was very friendly. I will differently reserve again.

Great stayComfy roomsNice gymGood breakfast although probably not real eggsDigital key is nice feature skipping the front desk

This property has to be one of the Best by Homewood Ive seen. As soon as I walked on I was welcomed with a smile and great professionalism. I will return.

I really enjoyed my stay here. Robert made sure we had everything we needed I will recommend this location to everyone!!!!! I enjoyed Houston! Thanks Robert!

A good place to lay your head, room service is BAD!!!!!! I had to constantly ask for supplies. Front desk bad attitude, will not use again.

Great location and spacious rooms (2Q1BSNS). Very convenient for events happening at CFISD Natatorium

My absolute favorite hotel in the area. Highly recommended!

Great hotel...awsome service.they really made me feel at home....comfortable and cozy room.. I give it 10 thumbs up!!!!!!!!

Great location, clean hotel and room. Breakfast was lackluster.

I attended a bridal shower here. It was beautiful and clean. I would book a stay here to get the full experience.

Really clean, nice hotel and the staff couldnt be more friendly and helpful.

Staff was very nice and had an understanding of what people from Louisiana was going through with Hurricane Ida. Very respectful.

One of the best places that I have stayed in. Gym was amazing along with the patio area.

The complementary breakfast and dinner are excellent, the responde by the head housekeeper not adequate.

Clean hotel, plenty of room and for those longer then a day stay perfect to allow you the comforts of home.

Clean, comfortable, HUGE rooms. Great shower in bath. Full-kitchen area en suite.

I love this place because its a live-in apartment room with a dishwasher, cooker, cutlery, pots, pans etc. Awesome place to bring your family to.

It was clean quite and very well kept up

Be careful of this location because my partners truck was broken into and his catalytic converter was taken overnight!!

Great accommodations, very clean and comfortable. Their rates are competitive as well.

Nice kitchenette and living area. Its nice to have more than just a bed in the room at a good price

Overall the Homewood Suite in the Houston area has been declining. I feel these surveys are not worth the time and effort.

Excellent service, great room! Will definitely stay again!

Went for a friends book signing the conference room was small, but clean and convenient.

Nice hotel with plenty of parking and comfy beds!

I went here for early voting

Bad service not worth the money, just a higher ceiling compared to other motels

Stayed here for a week. It was great. No complaints.

Very nice, up to date hotel. Staff was friendly and accommodating.

Cozy hotel, great breakfast and wonderful people. Fine hospitality!

Large rooms, but room service is the worst. Room was not properly cleaned at check in

Lots of comfortable outdoor seating and quite a nice pool area.

The breakfast needs improvement.Its a new or relatively new building that needs to be looked after better.

The room was nice but they struggled getting me in a room even though I had checked in on line.

Water pressure very low, never had room cleaned 3 days

Very clean and comfortable. I will definitely return again in the near future.

Apparently I got overcharged since I paid with a corporate card but overall an ok stay.

Breakfast is nice. Room is clean. Nice place.

Excellent stay as usual !! Quiet and Clean rooms.

This is a good property.

Love ❤ this hotel 🏨. Very clean and accommodating.

Wonderful staff, very clean. Would definitely recommend!

Very clean! Nice location as well. Will use them again.

Shanetria great service by her I’ll keep on coming back just because of her service

Great help so far, clean rooms, rally nice people work here.

Is not a luxury place, but has all you need for a comfortable staying

Elevator too far from most of the rooms, weak breakfast, good service, BIG well spaced rooms

Great hospitality and very clean digs. Thanks Homewood Suites!

Loved the hotel and the AC was super strong which was nice

Rooms are comfy and perfect!!! I recommend to friends and family

Great stay. Always have a good experience at Homewood.

Was really nice just 15 minutes from my apartment is good

Fancy good service and and a pool and it also has a golf course

Rooms are huge…forget about the breakfast!

Thank you Marilyn,,,, your are the best!!! Clean, quiet and great customer service!

Very, very nice, clean, awesome pmace to stay!

Clean accommodations, great customer service, and great location.

Reasonable, clean,nice rooms , Great staff.

Easy check in and check out. Great location.

Warm, uncomfortable, no room service, rude staff.